Overview of salaries statistics of the profession "ECommerce Sales Support Specialist in Canada"

PURPOSE OF JOB This Technical Customer Support position is a frontline Call Centre/Chat role that will assist in facilitating solutions of all services and troubleshooting technology, computer hardware, peripheral and software related issues to both external customers as well as store associates. For technical calls, this role requires applying a systematic review, accurate diagnosis and problem solving of hardware and software related issues. Recommends tech service paths to customers based on information to provide the customer with the most convenient service. The Services Advisor Representative will utilize information on file or through previous experience to respond to technical inquiries from Customers. They will make recommendations and facilitate accepted solutions through correct service paths to customers to resolve their services request and/or repair their device including Remote, in store or on-site IT Solutions. They will be responsible for selling and sharing the value of services including services subscriptions. The objective of this position is to provide the highest level of customer service and enhance the product ownership experience through the resolution of service and technical related issues. PRIMARY DUTIES AND RESPONSIBILITIES • Receives inbound calls/chats from customers for information on services, tech services and/or advanced troubleshooting of technical products using defined problem-solving methodology • Actively engage in service solutions sales. Facilitate appropriate solutions to ensure customer loyalty. Check for existing cases and construct individual case reference files and updates case management data base / logs, documents new case or updates case information • For remote IT pathway can explain benefits of offers to customers • Charge customers remotely (via link) for services • Checks for subscription validation in customer files in ETS • Assists customers in connecting to remote platform • Assists in managing remote que and handing off tickets to available technicians • Schedule customers in booking tool for tech repair services • Document product concerns; track and forward to Team Manager • Filter problem using listening and probing skills to determine root cause. • Provide information, data and direction to the path options as required. • Research for relevant product / repair information. • Perform follow ups on existing cases and close cases as appropriate. • Diagnoses end user problems using systematic listening and probing approach • Consults internal tools, computerized data base, manuals, circulars or internal resources for information on resolution procedures • Provides information and direction as required for simple problem resolution • Initiates dispatch procedure for hardware pickup / shipment as appropriate for limited product line • Review updates regularly to remain current with product offerings • Is required to remain current on new developments and changes through ongoing circular, e-mail, manual review; attends training updates as required by industry certifications or company requirement PHYSICAL DEMANDS / WORKING CONDITIONS • Ability to cover business needs to support program (confirm hours; eventually 24/7) RECOMMENDED QUALIFICATIONS Knowledge / Skill Requirements: • Excellent communication (oral and written), interpersonal, organizational, and presentation skills. • Professional and courteous manner. • Ability to work independently and within a Team environment from home and office with minimal supervision. • Ability to multi-task and work in a very fast paced environment. • Extraordinary customer service orientation • Must be adaptable to change • Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution • Ability to coordinate and communicate effectively with other business partners to maintain exceptional high service levels in a demanding environment • Maintains constructive working relationships despite differing perspectives • Ability to negotiate skillfully in difficult situations with both internal and external groups • Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner • Ability to take initiative with strong learning skills and easily adapts to new or different changing situations, requirements or priorities • Computer literate with Windows, MAC, iOS, Android based Operating Systems experience. • Technical understanding of Internet, search engine, and networking required. • Familiar with AS400 environment • Proficient using MS Office, excel, word, PowerPoint, etc. • Strong working knowledge of computer hardware and software issues • Bi-Lingual English/French. • Familiarity with remote diagnostic software and ability to use it effectively for the purposes of fulfilling job requirements. Experience: • 1 year of help desk or 1 year technical troubleshooting plus a minimum of 2 years customer service experience preferred. Education: • Post secondary education in a related field preferred • A+ certification preferred Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537 #bringyourpassion

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do At Solutionshop, we support customers with anything they need to be successful - everything from Print, Design, Digital Marketing, and Shipping Services. Solutionshop is one of the fastest growing areas at Staples. Our network of over 300 print locations & 6 closed-door print production centres gives us the firepower to be a leading print business in Canada. As Program Account Specialist, you will bring the vision of Solutionshop alive by executing new digital storefronts on Staple's B2B print platform. You will work with clients to gather digital assets, confirm functionality requirements, build, deploy, and onboard new customers to the platform. You will partner closely with B2B team to support the ongoing needs of customers and assist with new strategic account opportunities as makes sense. Specifically, you will: •Onboard new accounts by working with clients to ascertain their storefront site needs, develop site structure, determine opportunities for new functionality •Lead sitewide maintenance for all sites across the platform, ensuring content is up to date, sites are functioning properly and identified content or programming issues are rectified in a timely fashion •Review of inbound content updates and projects and in partnership with team Supervisor, delegation of tasks to Specialists •Develop test cases and troubleshoot site behaviour on platform systems along with the integration of all existing platforms including Fusion Pro, SalesForce and AS400 •Perform end-to-end review of web application functionality including customer, production, vendor, and administrative facing elements to ensure all parties receive proper information •Identify and evaluate obstacles and systems conflicts to provide recommendations and ultimately implement workable solutions •Code Variable Data Printing files through Fusion Pro & Java Script and testing of customer supplied databases to eliminate any unexpected code behaviour •Development of all training materials including virtual training, participant/instructor guides/job aids, support tools for systems-based content Some of what you need •3+ years in ecommerce development with expertise in digital storefronts •Has worked with system integration, specifically within Salesforce and POS (Point-of-Sale) •Familiarity with print process/workflow •Post-Secondary degree •Knowledge of Fusion Pro and Java Script •Curious •Approachable •Passionate •Solutions finder Some of what you will get •Associate discount •Health and Dental benefits •RRSP/DPSP •Performance bonuses •Learning & Development programs •And more... Additional Information •Remote Office environment •May require travel through Canada, possibly US (approx. 10%) #bringyourpassion

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do As the Product Content Specialist, you will own the online product content experience and creation and maintenance of all product content for all eCommerce SKUs: including images, product names, product descriptions, hierarchy and attributes. You will be responsible for sourcing, proofing images and product information from vendors and communicating with internal customers to effectively support product content requirements and priorities. You will also educate stakeholders on best practices based on standard content guidelines. Managing multiple merchandising categories, each day will be fast-paced, challenging, rewarding and meaningful. Specifically, you will: •Work closely with stakeholders and vendors to collect, maintain and enhance product listings •Collect product descriptions, key bullets, attributes and images required for item setup •Train and educate stakeholders & vendors on best practices and SKU onboarding tools •Proof, edit and proactively review content to ensure accuracy and consistency with copy, images and product presentation while meeting established deadlines •Identify and correct errors (ie. images that don't match descriptions, missing key attributes, spelling) and contribute to improving product hierarchy, sorting and search results •Create and maintain online search filters to ensure customers can navigate the website effectively •Create and update weekly reports to measure against performance KPI's •Manage and maintain the correct classification of a product to the hierarchy and execute ongoing changes in Product Information Management System (PIM) - working with SEO, Search, Analytics, and Merchandising to ensure consistent execution and optimal customer experience •Manage and maintain the correct set of attributes for each category in the Product Information Management (PIM) System to ensure customers navigate the website effectively •Key subject matter expert for a specific merchandising category •Monitor competitive sites to identify opportunities and best practices and make recommendations •Work directly with vendor partners to collect and enhance content assets Some of what you need •1-3 years of website content management systems •eCommerce/Retail experience preferred •Completion of post-secondary education with focus on ecommerce or related experience. •Business/Marketing management degree preferred •Working knowledge of Product Information Management System (PIM) •Strong computer skills and an ability to learn new software is critical •Proficient in MS Office with strong working knowledge of Excel and familiarity with databases •Strong attention to detail, ability to manage multiple priorities and work fast and efficiently while maintaining quality work •Comfortable working in an ambiguous environment with the ability to adapt to processes to support multiple categories •Bilingual in French and English preferred but not required •Curious •Approachable •Passionate •Problem solver Some of what you will get •Associate discount •Health and Dental benefits •RRSP/DPSP •Performance bonuses •Learning & Development programs •And more... Additional Information •Location: Richmond Hill •Option for remote work

Job Type:Permanent Work Model:Hybrid Reference code:126187 Primary Location:Toronto, ON All Available Locations:Toronto, ON Our Purpose At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization. By living our Purpose, we will make an impact that matters. Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. Experience a firm where wellness matters. Be expected to share your ideas and to make them a reality. What will your typical day look like?Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization. Work you'll do In the O2E Global Business Process Support role, you will work closely with the Transformation team on the following: Research solutions, frameworks and methodologies to address specific project needs Use analytical frameworks to identify, prioritize, structure and solve complex business problems Perform quantitative and qualitative analysis including use of a wide variety of analytics platforms Develop effective working relationships with globally dispersed team and clients Contribute content for presentations and reports, as well as supporting analytics for consumption by various levels of leadership Team organization and project management skills About the teamThe Transformation team is responsible for identifying innovations internally and externally and applying them to Deloitte's global transformation strategy. The team manages related strategic projects coordinating heavily with global functional and technical teams. The team reports to the Chief Transformation Officer and has frequent exposure to the CIO, COO and other senior leaders across Deloitte. The team accelerates transformation through innovative change across DTTL and Member Firms enabled by globally integrated, consistent and transparent business processes, investment frameworks, and program leadership. Enough about us, let's talk about youDo you possess the following?: Education(degree):Bachelor's Degree required. MBA or other relevant Masters degree preferred. Outstanding academic background: undergraduate degree with rigorous analytical and quantitative focus. Years of Experience:Over 4 years overall experience. At least 2 years' experience from a top tier strategy consulting firm, large Corporate or $1B+ private enterprise. Job Specific Skills: Excellent business acumen needed across sales, quality and risk assessments, and engagement delivery activities Ability to synthesize information and business requirements and structure this into meaningful recommendations Ability to leverage proven techniques to elicit and analyze client needs; ability to provide key input into solutions that meet and often exceed client needs Outstanding research and presentation skills; superior PowerPoint and Excel skills required Outstanding attention to detail and work independetly Flexibility and ability to pivot work as necessary Proactive and results-oriented player who wants to contribute to a high performance team Ability to interpret business objectives and drivers to shape initiatives Ability to work under constantly changing conditions and tight deadlines Strong written and verbal communication skills with the ability to present confidently Strong problem solving and troubleshooting skills Comfortable working in a global, matrixed environment Total RewardsThe salary range for this position is $69,000 - $114,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life. Be yourself, and more. We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance. You shape how we make impact. Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be. Be the leader you want to be Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader. Have as many careers as you want. We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.The next step is yours At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative . We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis). By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally. Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.Job Segment: Business Process, Developer, MBA, Project Manager, Equity, Management, Technology, Finance

THE TEAMThe mission of the Digital Sales Management Team is to maximize sales performance.THE OPPORTUNITYAritzia is growing and our Digital Sales Management team is growing with it. This is a unique opportunity to be part of the team responsible for delivering against Aritzia's Digital vision. You will play a pivotal role in maximizing digital sales performance by identifying opportunities and driving them to exemplary realization, ensuring a world-class offering across Canada, USA, and International. With people at the heart of everything we do, you will support your high-potential people to grow rewarding careers at Aritzia-while enjoying one yourself.THE ROLEAs the Senior Manager, Digital Sales Management, you will:Evaluate sales performance to identify short-term and long-term opportunities in support of the divisional strategy, roadmap and plansCollaborate with leadership to develop annual and seasonal growth plans and strategies while remaining proactive and connected to external trends to identify commercial opportunities relevant to Aritzia's businessAnalyze and support in preparation of divisional OKRs that contribute to our overall strategic business planStory-tell and translate data into actionable insights that can be clearly understood and adopted by cross-functional partners and leadership for immediate actionsIdentify and execute against sales driving opportunities across multiple functions - developing action plans to operationalize, manage and coordinate cross-functional efforts and relationships to achieve key resultsPerform ad-hoc analysis as needed to assist leadership in decision-makingTHE QUALIFICATIONSThe Senior Manager, Digital Sales Management has:Proven skills, certifications, education and/or experience, including:Strong Business AcumenData Analysis and Story-tellingDigital, Retail, Merchandising / Product experience as asset A commitment to learn and apply Aritzia's Values and Business and People Leadership principles The ability to collaborate fluently with cross-functional partners A commitment to quality and investing in results that add value to the business THE COMPENSATIONThe typical hiring range for this position is $130,000 - $150,000 CAD per year. The final agreed upon salary may vary based on factors such as job-related knowledge, skills and experience. Additionally, this position may be eligible for bonus.We are always looking for top talent. If your qualifications differ from those listed above, the scope of work and final agreed upon salary may be adjusted to reflect your individual qualifications.Aritzia's Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy. With comprehensive benefits, aspirational workspaces and elevated employee perks and experiences - we provide it all.THE PERKSSome of the industry-leading benefits you will receive working at Aritzia:Product Discount - Maybe you've heard of our famous product discount? Or our exclusive private shopping events? You have now. A-OK Commissary & Cafe - Everyday Luxury dining, exclusive to Aritzia. Our in-house bistro and cafe is a private oasis where employees can enjoy curated, subsidized Everyday Luxury dining. The SET - Our in-office fitness studio and gym with state-of-the-art equipment, custom-created classes and optional personal training. Open 7 days a week, it works out well. Aritzia Virtual Wellness - Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they're physical, mental, social or financial. Aspirational Workplace - Our offices are specially designed to be spaces of creativity, productivity and inspiration. They're also dog friendly. Woof.Amenities - Additional amenities include a private parent's room, shower facilities with elevated complementary conveniences, bike rooms and more.The Extras - We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos and on-site medical care.ARITZIAAritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.

Job Type:Permanent Work Model:Hybrid Reference code:126187 Primary Location:Toronto, ON All Available Locations:Toronto, ON Our Purpose At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization. By living our Purpose, we will make an impact that matters. Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. Experience a firm where wellness matters. Be expected to share your ideas and to make them a reality. What will your typical day look like?Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization. Work you'll do In the O2E Global Business Process Support role, you will work closely with the Transformation team on the following: Research solutions, frameworks and methodologies to address specific project needs Use analytical frameworks to identify, prioritize, structure and solve complex business problems Perform quantitative and qualitative analysis including use of a wide variety of analytics platforms Develop effective working relationships with globally dispersed team and clients Contribute content for presentations and reports, as well as supporting analytics for consumption by various levels of leadership Team organization and project management skills About the teamThe Transformation team is responsible for identifying innovations internally and externally and applying them to Deloitte's global transformation strategy. The team manages related strategic projects coordinating heavily with global functional and technical teams. The team reports to the Chief Transformation Officer and has frequent exposure to the CIO, COO and other senior leaders across Deloitte. The team accelerates transformation through innovative change across DTTL and Member Firms enabled by globally integrated, consistent and transparent business processes, investment frameworks, and program leadership. Enough about us, let's talk about youDo you possess the following?: Education(degree):Bachelor's Degree required. MBA or other relevant Masters degree preferred. Outstanding academic background: undergraduate degree with rigorous analytical and quantitative focus. Years of Experience:Over 4 years overall experience. At least 2 years' experience from a top tier strategy consulting firm, large Corporate or $1B+ private enterprise. Job Specific Skills: Excellent business acumen needed across sales, quality and risk assessments, and engagement delivery activities Ability to synthesize information and business requirements and structure this into meaningful recommendations Ability to leverage proven techniques to elicit and analyze client needs; ability to provide key input into solutions that meet and often exceed client needs Outstanding research and presentation skills; superior PowerPoint and Excel skills required Outstanding attention to detail and work independetly Flexibility and ability to pivot work as necessary Proactive and results-oriented player who wants to contribute to a high performance team Ability to interpret business objectives and drivers to shape initiatives Ability to work under constantly changing conditions and tight deadlines Strong written and verbal communication skills with the ability to present confidently Strong problem solving and troubleshooting skills Comfortable working in a global, matrixed environment Total RewardsThe salary range for this position is $69,000 - $114,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life. Be yourself, and more. We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance. You shape how we make impact. Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be. Be the leader you want to be Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader. Have as many careers as you want. We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.The next step is yours At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative . We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis). By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally. Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.Job Segment: Business Process, Developer, MBA, Project Manager, Consulting, Management, Technology

Specialist, Digital experience ( 12 months contract ) Language English Français (CA) Apply Now At RONA, over 22,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service some 425 corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA, Réno-Dépôt, and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors. You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So, if you’re looking to do what you love, we could be a perfect match. Our expectations Reporting to the Online go to market and Site Experience manager, and working closely with the Digital Experience Advisor, the Digital Experience specialist is responsible for the execution and optimization of the online customer journey for go-to market initiatives. We are looking for an ambitious, dynamic, data-oriented, and self-motivated individual who will help us get to the next level. If this is you, please read on to learn more! Your role Maintain the weekly brief for homepage changes Coordinate the execution of online-only events, making sure the customer journey is optimized for maximum impact. Participate in the development and strategy of online events Coordinate timelines, planning and distribution of work and ensure quality control of projects Prepare creative briefs for the studio and other marketing support teams Make recommendations to increase sales in order to meet objectives Stay abreast of trends, competitive activities and offer recommendations. Create post mortems to analyze past promotions and optimize future ones The qualifications we are looking for University degree in marketing or administration, or any other form of experience and study deemed equivalent Minimum of 2 to 3 years experience in project coordination Minimum of 3 years experience in digital marketing or eCommerce Experience in retail, an asset Organized, rigorous, autonomous and meticulous person. Strong aptitude for teamwork Excellent ability to adapt to change, work under pressure and manage multiple projects at once Our Hybrid Workplace Policy establishes that associates need to have a reliable transportation to and from our corporate head office located in Boucherville (Quebec), to come to the office on a regular basis. We require all our head office associates to be proficient in French, spoken and written. By joining the RONA family, you’ll enjoy many benefits, such as: A fitness centre, sports activities, and showers A childcare centre that can accommodate up to 78 children A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations) Benefits: retirement savings plan, annual bonuses, student incentive program, etc. Electric car charging stations Career growth opportunities within the company An inclusive and safe working environment Promotion of work-life balance An employer that’s involved in the community And much more! RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status. Apply Now

As an omnichannel operations specialist, you will play a pivotal role in the success of our digital retail direct-to-consumer and omnichannel experience strategy, being part of the team that monitors and optimizes the operations of BRP’s direct-to-consumer sales channels (from online order creation to fulfillment and after sales and back office related activities). Your expertise will be required to lead and orchestrate the resolution of incidents that are beyond the scope of our first lines of support. You will also be mobilized to influence current policies, procedures and guidelines, or even support the design of new ones that are more applicable to our D2C retail mission. You are a strategic/analytical thinker who can link assignments to the bigger picture. You will participate in providing data driven insights to improve our operational and retail performance, identify new opportunities to innovate and inform our strategic plans. YOU’LL HAVE THE OPPORTUNITY TO: - Ensure the overall quality of BRP’s direct-to-consumer experience by: Monitoring the overall health and performance of BRP’s direct-to-consumer online order management cycle (from order creation to fulfillment and after sales and back office related activities). Ongoing optimization of incident resolution workflows and methodologies. Monitoring order status, inquiry resolution and support for any necessary escalation. Troubleshooting and resolving incidents affecting the customer experience in BRP’s online stores as well as ensuring that back-end system processes are functioning properly. Assisting customer service, external service partners and BRP’s level 2 and 3 application support teams in incident resolution. Ensuring customer sales, support and shipping/delivery related metrics are achieved with regards to sales, cancellations, returns, and refunds. Maintaining Online Store SOPs, as required, on a timely basis, ensuring improvement of customer experience goals. Determining and identifying root causes of reported issues, where possible, in terms of specific in-house and/or vendor related and developing a plan for short- and long-term improvement. - Act as a liaison between internal stakeholders (e.g. customer service, dealer network, external partners, IT, etc.) Being a positive ambassador of the D2C retail-oriented RACI definition. Understanding and navigating business interdependencies, company procedures, policies, and workflows to properly assess any complex situation. Providing an informed diagnosis and efficient resolution plan (respectful of SLAs and procedures). - Participating in QAs for partial or end-to-end flows related to order management. - Data and analytics: Interpreting data and analyzing results using analytics and research methodologies. Evaluating key performance indicators, providing ongoing reports, and recommending business plan updates. YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES: A bachelor’s degree in business/commerce, computer science or another pertinent field. A minimum of 2 years of experience in the retail industry in any of the following roles:- Operations specialist- Business analyst- Client care - support specialist. Experience with operations in OMS, Digital/eCommerce, B2C-D2C and Omnichannel projects would be considered a strong asset. Comfortable with being the last line of communication in the issue resolution process. A fast learner and self-starter, who is accountable and detail oriented with the ability to synthesize complex information. A problem-solving mindset with a team player attitude. ACKNOWLEDGING THE POWER OF DIVERSITY BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead! For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning. AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN. Let’s start with a strong foundation - You want it, we have it: Annual bonus: we work hard, and we know it. This yearly thank you is our way to fuel your dreams. Generous paid time away: winding down is as important as creating the future of recreational products. Pension plan: we want to make sure you’ll enjoy retirement; we’ve got you covered. Collective saving opportunities: being part of BRP allows you to tap into the strength of our saving programs. Industry leading healthcare: fully paid by BRP, this program is here for you, whatever happens, so you can focus on what matters. What about some feel good extras: Flexible work schedule: balance is key to innovation, and we want to make sure you are at the top of your game with a schedule that will work for you. Summer schedule: time flies at BRP, so we hit pause to enjoy it. Holiday season shutdown: between Christmas and New Year’s, we close our facilities and refill on good times. Educational resources: you love what you do, and we get you resources to stay cutting-edge, so we all win together. Discount on BRP products: what we build is amazing, freeing, revolutionary, and you're first in line for the experience. WELCOME TO BRP We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 23,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey. #LI-Hybrid #LI-MR2