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Senior Product Manager - Digital Platform Health
Staples Canada, Richmond Hill, ON
Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do As the Senior Product Manager - Digital Platform Health, you will focus on maintaining and advancing the overall health of Staples Canada's digital platform. This position ensures that Staples Canada's digital platform and all connecting systems & technologies are operating at peak performance daily - this is an impactful and highly visible role within our organization. You will be required to review and setup the foundational process, systems, & technology to enable the ability to identify and drive data-driven decisions that help customers succeed within our digital platform. You will participate in setting strategy alongside the entire digital product management team and will touch on everything from APIs to user research to linking tickets and cases to our broader corporate strategy - so a strong technical background alongside strong business acumen is a must. This role will also have a significant opportunity to expand the scope of this portfolio. Each day will be challenging, fast paced, meaningful and rewarding. Specifically, you will: •Own all aspects related to digital platform health reporting and required development. •Develop communications & platform ticketing processes / technology. •Drive project prioritization decisions and clearly communicates direction and priorities across all stakeholders (sales, marketing, customer service, and technology). •Develop monitoring dashboards that can demonstrate the health of the digital platform. •Identify new features and functionality to develop. •Conduct stakeholder interviews, user research, and data analyses. •Write and prioritize requirement stories / develops business cases where required. •Provide routine and transparent product updates to executive level stakeholders via formal presentations and written communication. •Understanding of feature vs. platform focused priorities. •Stay informed of industry trends and best practices related to digital platform management. Some of what you need •5+ years' experience in a related field (Digital Product Management) •3+ years' hands-on technical experience •3+ years' experience at an eCommerce company •Prior direct/indirect people management experience an asset •Experience with both Agile and an understanding of Scrum/Kanban. •Demonstrated success in working within cross functional teams and effective project management and analytical/decision-making skills •BS/BA degree or equivalent (MBA an asset) •Agile certification an asset •Experience with site ticketing tools (eg. JIRA, DevOps, Zendesk) & modern digital analytics suites (Eg. Adobe, Google Analytics). •Familiarity with digital platform dashboard development & reporting •Strong analytical and data-driven decision making •Customer centric mindset •Curious •Approachable •Passionate •Solutions finder Some of what you will get •Associate discount •Health and Dental benefits •RRSP/DPSP •Performance bonuses •Learning & Development programs •And more... Additional Information •Office environment •Option to work remotely •Travel required, 10% within Canada and USA
Group Product Manager - Home Financing
BMO, Toronto, ON
Application Deadline: 04/29/2024Address:33 Dundas Street WestResearches, defines, aligns, develops and accountable on the performance management and analytics with P&L (profit and loss) accountability for the mortgage broker channel . Carries out market research, forecasting, and competitive analysis, and assesses problems to develop and implement solutions. Develops and delivers key business insights required for business enablement and growth . Manages product risks in compliance with legal, regulatory, and risk compliance, and reporting. Collaborates with internal partners across the enterprise to define the key performance metrics for managing the performance of the broker channel. In this role the incumbent will have accountability of BMO's broker channel acquisition performance with focus on channel development, external partner relationship management, analytics, pricing and portfolio management. Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.Develops business analytics and insights (e.g. portfolio profitability tracking, customer analytics, revenue forecasts, operations metrics, trend analytics, and predictive modelling).Breaks down strategic problems and analyzes data and information to provide insights and recommendations.Ability to useEnsures alignment between values and behaviour that fosters diversity and inclusion.Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. Ensures alignment between stakeholders.Acts as a subject matter expert on relevant regulations and policies.Designs, implements, manages, and enhances our product offering for the broker channel throughout the product lifecycle. Leads the execution of strategic initiatives for the broker channel to deliver on business and financial goals in collaboration with internal and external stakeholdersLeads, develops, and manages strategies for reporting and forecasting and/or analytics teams within the business. Works in partnership with treasury, corporate funding, and external partners on additional requirements.Conducts independent analysis and assessment to resolve strategic issues.Leads/oversees and develops vendor relationships and external partnerships and provides guidelines for execution; ensures that all agreements are met as per requirementsDetermines and provides recommendations on product lifecycle.Develops business cases by identifying needs, analyzing potential options, and assessing expected returns on investmentDesigns and produces regular and ad-hoc reports, and dashboards. Completes internal and regulatory reporting, and attestations.Conducts complex market research, competitive intelligence, and data analysis.Influences and/or determines credit product risk parameters and metrics. Identifies existing and potential risks and develops risk management controls and processes.Monitors key product performance and growth metrics to identify trends and recommend action plans.Creates the marketing strategy, including offers and campaigns, and works with Marketing and other partners to execute.Develops, implements, and manages product documentation, templates, and requirements to ensure they accurately reflect product and systems functionality.Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.Develops and implements action plans that meet financial and growth metrics.Develops problem evaluation frameworks and defines research approach.Assesses customer/consumer and channels analysis and develops recommendations.Resolves internal, complex or higher risk customer escalations or policy exceptions, which may include interactions with clients and sales.Continuously improves processes to identify issues and deliver optimal customer experience.Works with partners to develop salesforce training and materials and manages change.Broader work or accountabilities may be assigned as needed. Qualifications: Typically, 7+ years of relevant experience and post-secondary degree in Business or a related field of study or an equivalent combination of education and experience. Desirable to have experience in mortgage broker industry Desirable to have experience in RESL product management Strong experience with consumer / commercial credit applicable to retail and business financing products.Strong experience working with retail and business product fundamentals, including product design, functionality, and related policies and proceduresStrong knowledge of product delivery infrastructure systems and underlying product interdependencies.In-depth retail and business banking environmental awareness / understanding.In-depth risk management associated with new and existing product development and management.Strong knowledge of process coordination and management. Deep knowledge of various measurement technologies such as: analytics and visualization software such as Base SAS, SAS EG, Power BI Expert in using specialized query and database tools - SAS, SQL, and various reporting tools including, but not limited to PowerBI, TIBCO Spotfire, TIBCO BPM, SQL, SAS and Tableau Strong knowledge of banking product management and associated industry and regulatory requirements.Verbal & written communication skills - Expert.Analytical and problem-solving skills - Expert.Influence skills - In-depth / Expert.Collaboration & team skills; with a focus on cross-group collaboration - Expert.Building business cases - in-depthResearching market trends - in-depth/ExpertRelationship management - in-depth/ExpertCapital management - goodAnalytics and reporting - ExpertProduct marketing - in-depthNegotiation skills - goodSoftware and systems architecture knowledge - good/in-depthFinancial Understanding - good/in-depthAble to manage ambiguity.Data driven decision making - In-depth / Expert.Grade:8Job Category:People Manager / GestionnaireWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Group Product Manager - Home Financing
BMO Financial Group, Toronto, ON
Application Deadline: 05/30/2024 Address: 33 Dundas Street West Job Family Group: Customer Solutions Researches, defines, aligns, develops and accountable on the performance management and analytics with P&L (profit and loss) accountability for the mortgage broker channel. Carries out market research, forecasting, and competitive analysis, and assesses problems to develop and implement solutions. Develops and delivers key business insights required for business enablement and growth. Manages product risks in compliance with legal, regulatory, and risk compliance, and reporting. Collaborates with internal partners across the enterprise to define the key performance metrics for managing the performance of the broker channel. In this role the incumbent will have accountability of BMOs broker channel acquisition performance with focus on channel development, external partner relationship management, analytics, pricing and portfolio management. Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do. Develops business analytics and insights (e.g. portfolio profitability tracking, customer analytics, revenue forecasts, operations metrics, trend analytics, and predictive modelling). Breaks down strategic problems and analyzes data and information to provide insights and recommendations. Ability to use Ensures alignment between values and behaviour that fosters diversity and inclusion. Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. Ensures alignment between stakeholders. Acts as a subject matter expert on relevant regulations and policies. Designs, implements, manages, and enhances our product offering for the broker channel throughout the product lifecycle. Leads the execution of strategic initiatives for the broker channel to deliver on business and financial goals in collaboration with internal and external stakeholders Leads, develops, and manages strategies for reporting and forecasting and/or analytics teams within the business. Works in partnership with treasury, corporate funding, and external partners on additional requirements. Conducts independent analysis and assessment to resolve strategic issues. Leads/oversees and develops vendor relationships and external partnerships and provides guidelines for execution; ensures that all agreements are met as per requirements Determines and provides recommendations on product lifecycle. Develops business cases by identifying needs, analyzing potential options, and assessing expected returns on investment Designs and produces regular and ad-hoc reports, and dashboards. Completes internal and regulatory reporting, and attestations. Conducts complex market research, competitive intelligence, and data analysis. Influences and/or determines credit product risk parameters and metrics. Identifies existing and potential risks and develops risk management controls and processes. Monitors key product performance and growth metrics to identify trends and recommend action plans. Creates the marketing strategy, including offers and campaigns, and works with Marketing and other partners to execute. Develops, implements, and manages product documentation, templates, and requirements to ensure they accurately reflect product and systems functionality. Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives. Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution. Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders. Develops and implements action plans that meet financial and growth metrics. Develops problem evaluation frameworks and defines research approach. Assesses customer/consumer and channels analysis and develops recommendations. Resolves internal, complex or higher risk customer escalations or policy exceptions, which may include interactions with clients and sales. Continuously improves processes to identify issues and deliver optimal customer experience. Works with partners to develop salesforce training and materials and manages change. Broader work or accountabilities may be assigned as needed. Qualifications: Typically, 7+ years of relevant experience and post-secondary degree in Business or a related field of study or an equivalent combination of education and experience. Desirable to have experience in mortgage broker industry Desirable to have experience in RESL product management Strong experience with consumer / commercial credit applicable to retail and business financing products. Strong experience working with retail and business product fundamentals, including product design, functionality, and related policies and procedures Strong knowledge of product delivery infrastructure systems and underlying product interdependencies. In-depth retail and business banking environmental awareness / understanding. In-depth risk management associated with new and existing product development and management. Strong knowledge of process coordination and management. Deep knowledge of various measurement technologies such as: analytics and visualization software such as Base SAS, SAS EG, Power BI Expert in using specialized query and database tools SAS, SQL, and various reporting tools including, but not limited to PowerBI, TIBCO Spotfire, TIBCO BPM, SQL, SAS and Tableau Strong knowledge of banking product management and associated industry and regulatory requirements. Verbal & written communication skills - Expert. Analytical and problem-solving skills - Expert. Influence skills - In-depth / Expert. Collaboration & team skills; with a focus on cross-group collaboration - Expert. Building business cases - in-depth Researching market trends in-depth/Expert Relationship management in-depth/Expert Capital management - good Analytics and reporting Expert Product marketing in-depth Negotiation skills good Software and systems architecture knowledge good/in-depth Financial Understanding good/in-depth Able to manage ambiguity. Data driven decision making - In-depth / Expert. Compensation and Benefits: $84,000.00 - $156,000.00 Pay Type: Salaried The above represents BMO Financial Groups pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Groups expected target for the first year in this position. BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards Were here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, were focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.
Associate Portfolio Manager, Multi Asset Solutions - BMO Global Asset Management
BMO, Toronto, ON
Application Deadline: 03/29/2024Address:100 King Street WestJob Description:The BMO Multi-Asset Solutions team is a Toronto based center of excellence within BMO Global Asset Management (GAM) Canada. The Multi-Asset Solutions team offers an inclusive workplace and values the diverse background of its employees. The team manages approximately C$60 billion covering over 100 investment mandates for retail and institutional clients. The team has a strong investment process and discipline to deliver repeatable investment excellence. BMO's multi-asset capabilities and funds are designed around helping investors meet their long-term investment goals. Our team works to achieve the right balance between managing risks and grasping opportunities - both elements are important as we work to deliver the outcomes our clients seek. In addition to a rigorous strategic asset allocation process, tactical asset allocation is also used to take advantage of market opportunities. The Associate Portfolio Manager will be a key individual on the Multi-Asset Solutions team, helping to drive strong risk adjusted returns across the various portfolios.The ideal candidate has a very collaborative approach with a strong background in macroeconomics, understanding of global asset classes, strong technical expertise and strong analytical skills.Key Responsibilities include:• Managing daily cashflows for the portfolios• Participating in underlying fund reviews• Providing economic and market views• Driving portfolio construction improvements• Providing input into model enhancements• Designing and producing regular and ad-hoc reports and dashboards• Staying on top of domestic and international economic and political trends• Providing mentorship to more junior members of the team• Collaborating, sharing information and insights across the investment teams• Fostering relationship with various internal partners• Presenting to external clients• Adhering to all compliance, regulatory and legal guidelinesQualifications• 5+ years of industry experience in top-down portfolio construction/portfolio management/capital markets/risk management• Strong multi-asset class knowledge• Strong proficiency with MS Excel/VBA • Knowledge in programming (R, Python, MATLAB, SQL)• Experience with Bloomberg, Charles River, and FactSet• Exceptional analytical and quantitative skills• Experience in the use of derivatives• Excellent verbal and written skills• Strong collaborator• Undergraduate degree in Math, Statistics, Computer Science, Economics, Engineering, Finance, or similar discipline• CFA CharterholderGrade:7Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Associate Manager, Cosmetics | Chinook
Hudson's Bay Company, Calgary, AB
Associate Manager The role of an Associate Manager has an integral part of the overall customer service experience strategy by supporting the day to day selling and service operations. The Associate Manager leads the store performance through direct development of associates by consistently coaching and mentoring for optimal sales results. You Will: Work in collaboration with the General Manager and cross-functional leadership teams to identify gaps and recommend solutions to improve overall store performance.Take an active role in the training and ongoing education of the selling team, Promote an elevated customer experience by providing feedback, coaching and training through consistent coaching to sales associates.Maintain sales expectations by reviewing and evaluating sales, conducting individual coaching sessions, analyzing reports and reacting to trends.Provide product knowledge training, event information, policy and procedure updates, as well as ensure that merchandise opportunities are appropriately communicated to the merchant teams in order to support the selling effortDevelop and execute activities that help promote a sales and service culture which includes but not limited to hiring best in class associates Continually maintain working knowledge of all company products, services, and promotions.Assume responsibility for escalated customer’s inquiries and as needed provide on the spot coaching for successful resolution.Create and maintain an environment that inspires and encourages growth and development.Interview prospective new hires and evaluate candidates on predicted job fit and soft skills requirements.Work in collaboration to support the overall look and feel of the store and operational best practices when required You Are: A customer champion. Consistently delivers a high standard of customer service and can be relied upon to put the customer first. Constantly seeks new opportunities to build and improve relationships and understand customer needs. Proactively solicits feedback from customers to determine solutions. Inspires others to serve customers in creative ways. Builds exceptional customer relationships.Inspirational leader through both action and collaboration. Acts as a coach and role model without guidance or prompt. Can be relied upon to see the potential of those around theA transformative thinker. Constantly looks at the big picture with a long-term view. Relied upon for forward thinking and their long-term vision. Demonstrates an exceptional ability to anticipate trends and competitive shifts. Easily translates complex strategies into actionable plans.Fosters a performance culture with those they collaborate with to deliver positive outcomes across the organization.You Have: Bachelor’s degree in a related field or equivalent experience.Minimum of 3 years of leadership experience in managing selling teams within a multi-channel customer contact center, preferably within a luxury retail brand.Demonstrated experience in motivating and developing a high performing team.Excellent verbal and written communication skills; effective presentation skills.Strong prioritization and time management skills with ability to delegate effectively.Ability to be flexible and adapt to a constantly changing environment.Proven ability to work and communicate with all levels of the organization including cross-functional teams.A self motivated individual with ability to adapt to change and take ownership and initiative. Ability to travel within the city limits to other storesProficient in Microsoft OfficeYour Career:Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator!Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.A culture that promotes a healthy, fulfilling work/life balanceBenefits package for all eligible full-time employees (including medical, vision and dental).An attractive employee discount Thank you for your interest with HBC. We look forward to reviewing your application. HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
Associate, Capital Markets (Structured Products)
BMO, Toronto, ON
Application Deadline: 04/25/2024Address:100 King Street WestBMO Capital Markets is a leading, full-service financial services provider. We offer corporate and investment banking, treasury management, as well as research and advisory services to clients around the world. #bmocapitalmarketsProvides a markets-based suite of sales and trading solutions to Institutional, Corporate, and Retail clients. Offers a full spectrum of integrated capabilities to deliver leading market insight, risk management, and execution services to issuing and/or investor clients, including access to major global markets across asset classes including: debt, foreign exchange, interest rate, credit, equity, securitization, and commodities. Provides competitive pricing to all clients and seeks out new opportunities with prospective clients. Maximizes profit while prudently minimizing the bank's exposure and adhering to regulatory statutes.Reads, analyzes and interprets research report, market data, financial reports, and legal documents in order to better serve client needs.Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.Acts as point person to provide client support in the form of proposals, marketing material, and scheduling with the cooperation of trading and sales, research, and marketing and with the support of a senior leader.Supports sales activities with trading strategies, definition and market information customized to suit their client's individual needs.Provides support for an outstanding client experience.Uses good judgement in meetings/speaks up with ideas/communicates ideas effectively/asks good questions.Identifies opportunities for increased efficiency and improved service to internal and external clients and acts as a positive change agent to drive improved efficiency and effectiveness.Develops strong market knowledge to provide comprehensive service to clients, develop new solutions, and construct compelling recommendations.Develops and leverages relationships across businesses, senior leaders and clients to foster and support coordination.Uses analytical skills (probability, statistical inference, etc.) and applies appropriate technical concepts and completes/leads consistent and reliable technical and financial reports/analyses to support client deliverables.Defines problems, collects data, establishes facts, and draws valid conclusions.Develops an understanding of and proficiency in using all required systems and models.Helps colleagues with the presentation of information and preparation of proposals for their review.Assists colleagues in the research and resolution of administrative/operational issues.Understands the complexity of transactions and related risk (market, operational, legal / compliance, etc.).Maintains and develops knowledge of client systems/applications, and the internal web-based document databaseConsiders risk, internal controls and compliance as part of day-to-day accountabilities and adheres to policies and procedures.Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.Exercises judgment to identify, diagnose, and solve problems within given rules.Works independently on a range of complex tasks, which may include unique situations.Broader work or accountabilities may be assigned as needed. Qualifications: Typically between 2-6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.Degree in Accounting/Economics/Mathematics/Statistics, CFA preferred.Analytical and problem solving skills - In-depth.Data driven decision making - In-depth.Working knowledge of financial markets with previous exposure to the financial markets and/or analysis gained through a combination of work and educational qualifications is required.Basic understanding of trading or sales procedures and broader regulatory and financial concepts.Verbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Influence skills - In-depth.Compensation:$90,000 to $110,000Grade:6Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Senior Product Manager with people management experience for their Workday Integrated Services
S.i. Systems, Vancouver, BC
Our post-secondary education client is seeking a Senior Product Manager with people management experience for their Workday Integrated ServicesThis is a fixed-term employment role going till 30 July 2025. Hybrid model: 1 day/week on-site in Vancouver. Candidates MUST be located or be willing to relocate to Vancouver, BC.Must Have:4+ years experience as a Product Manager or Project Manager2+ years experience leading and managing ERP or application support teamsExperience in requirement analysis and business process re-engineering Nice to Have:Experience in supporting Enterprise Resource Planning (“ERP”) systemsWorkday and ITIL experienceCertification and/or experience in continuous improvement and operational excellence methodologies (i.e., Lean, Six Sigma)Prior experience in agile methodologies preferredResponsibilities:The Senior Product Manager - Workday Integrated Services (WD-IS) is responsible for ensuring the products and services delivered through the eco-system of Workday systems continually meet the needs of the community. This position works closely with the P&C, Finance and Student Services functional area leaders and IT leadership team to ensure the WD-IS team’s operational performance framework and priorities aligns with the functional area needs and the broader strategies and objectives.This position leads a team of functional area Product Managers and Strategic Analytic Consultants and Coordinators to ensure operational, tactical and strategic functional requirements are met.This position is responsible for managing and overseeing the strategic development and implementation of Workday product and service improvements over time.Creates a respectful working environment and coaches their team to achieve their potential.Reporting to the Associate Director, the position partners with the IT leadership team to oversee the delivery of product and service, facilitating ongoing continuous improvement efforts related to the Workday eco-system.Partners with operational areas pursuing and leading continuous service improvement for ongoing operational improvement activities. Partners closely with leadership across all Workday enabled functional areas to develop a long-term, strategic view for improving functionality of product solutions, providing technical expertise as required.May manage or support management of external vendor relationships. Apply
Product Manager, Anaplan
BCLC, Kamloops, BC
Product Manager, Anaplan Location: Kamloops, BC, CA Job Function: Finance Corporate Services and Internal Audit BCLC exists to generate win-wins for the greater good. For our people, our players, our province, and our planet. Lottery | Casino | Sports Being a social purpose company, we are not only able to better align our business decisions with our purpose, but more importantly, we are committing to doing our part in creating a better world. We generate win-wins by asking our employees, partners, and government stakeholders to continually evaluate the impacts of all activities and decisions on individuals, institutions, communities and the planet. Motivated and guided by our social purpose, everything we do must benefit the greater good. We want you to be where you feel you can do your best work. This job can be done remotely providing you reside in BC. For those who prefer working in a community with others, we have two beautiful offices in convenient locations: 2940 Virtual Way, Vancouver | 74 Seymour Street W, Kamloops This is a Temporary 15 Months, Full Time opportunity Expected Salary Range: $101,122.00 - $126,403.00 - $158,003.00 Our typical hiring range will be +/- 5% of the midpoint shown above Factors influencing this decision include qualifications and market conditions for the role The Company For over three decades, BCLC has delivered exceptional gambling entertainment for British Columbians. We continue to revolutionize gambling entertainment through engaging experiences that build and benefit communities. We operate national and provincial lotteries in partnership with 3500 retail partners, provide the games, technology & oversight to 37 brick & mortar casinos, and operate a safe secure and 100% legal online gambling presence PlayNow.com. In our recently completed fiscal year, BCLC generated a record $1.636 billion in net income to the Province of B.C. to support First Nations, local host governments, health care, education and community programs across the province. Job Summary: Reporting to the Director, the Product Manager, Anaplan will design, build, and implement an Anaplan Enterprise Performance Management (EPM) tool throughout all phases of the EPM transformation to enable forecasting, planning, budgeting, and reporting at BCLC (this includes but not limited to, all P&L items across multiple business lines and cost centers, capital, projects, balance sheet and cash flow). This role will play a key function in shaping and guiding Finance & Corporate Services through a connected planning journey. This role is responsible for defining and developing financial models within Anaplan and other functional designs using best practice methods and a consistent set of principles, standards, and guidelines. The Product Manager, Anaplan is recognized as the senior technical resource providing EPM-related expertise to support the selected tool and be a key player within the "Center of Excellence" (COE) and will translate business and technical requirements into enterprise system solutions. Key Accountabilities: Designs, builds, and drives an Enterprise Performance Management (EPM) solution that is flexible and integrated. Manages the relationship between the development teams, the business, and our Anaplan System Integrator partner for translating business capability requirements into effective development plans and deliveries for the implementation of Anaplan for Financial, Planning and Analysis. Leads design conversations and works in collaboration with Business Analysts, Solutions Architects, and other cross-functional stakeholders to provide technical expertise in identifying, evaluating, and developing solutions that meet user requirements by utilizing the Anaplan platform. Applies business and functional knowledge and expertise to set the direction for solution delivery aligned to business goals in the implementation of business aligned EPM solutions. Serves as a SME and provides expert technical and business process support for EPM, including problem identification and resolution, integration of technical solutions and demonstrated ability to communicate future direction with business leaders. Prepares key deliverables such as design documents, development inventory, and test documentation. Develops, implements, and maintains policies, procedures, training materials and standards to support effective daily administration, issue resolution, and data integrity. Translates enhancement requirements from the business into conceptual architectural design, and functional requirements. Identifies and addresses potential issues and risks associated with the solution and implements mitigation strategies as necessary. Manages enhancements and continuous improvement efforts of completed modules, including the prioritization of them based on the overall Anaplan roadmap. Acts as key point of contact for any discussions required with the EPM vendor, including negotiates, reviews, and manages EPM vendor contracts for the ongoing maintenance and servicing of system(s). Maintains the EPM system post Go-Live and leads development of new use cases. Investigates and analyzes opportunities to help improve business efficiencies and maximize use of Anaplan. Leads testing and training programs during EPM transformations to users to ensure they can effectively utilize the EPM solution. Minimum Required Qualifications: Education and Experience University degree in one of either Management Information Systems, Finance, or Business Management; 5 - 7 years of Financial Planning & Analysis experience, including experience building and implementing financial models; 3 years of progressive experience in Anaplan; Anaplan Certifications are an asset; Chartered Professional Accountants designation is an asset; Equivalent combination of education and experience may be considered. Technical Requirements Expert knowledge and implementation experience in Anaplan EPM solutions knowledge; Understanding of Agile methodologies. Strong analytical and problem-solving skills; Strong business acumen to align both business objectives and FCS strategies with Systems initiatives and configuration; Deep understanding of data architecture and integration across platforms; Strong communicator and able to effectively convey information to both technical and non-technical stakeholders with a collaborative mindset; Strong negotiation and strategic influencing skills; Demonstrated team leadership skills including the ability to act as a change agent to champion continuous change and improvement; Excellent analytical skills and the ability to develop processes and methodologies; Proficient in Microsoft; What's in it for you Robust wellness programs to enhance your physical, mental, social, financial and career well being We pride ourselves on our work-life integration and our 37.5 hour work week. Our Play It Forward program provides volunteer hours for our people each year See all our rewards here However you identify, or whatever your path in life, if you see something here that makes you excited to get to work every day, please apply. We hire people for skills, capabilities and potential, not just education and experience. We value Respect, Integrity and Community, and we provide an inclusive environment where everyone can feel like they belong . Our social purpose is much more than returning 100% of net income to the province in the form of healthcare & education programs, and community gaming grants. Check it out ! Did you know BCLC is an industry leader in player health & responsible gambling? Find out more ! We are trained in neurodivergent hiring. If you require accommodation so you can be at your best in the interview, please let us know: [email protected] . All candidates must be at least 19 years of age and legally eligible to work in Canada
Senior Product Manager - Service
Coveo Solutions inc., Quebec City, QC
The Mastermind Behind the Killer Features  As a Senior Product Manager, you will work with multiple teams to help influence our product roadmap. You will work in close collaboration with your product manager and be THE reference in identifying all the latest trends on the market and shaping our new functionalities, making them more innovative than ever! Furthermore, you’ll work closely with our R&D development teams, translating client requirements into technical activities and ensuring a good understanding of the functionalities’ orientations and business objectives.   You will contribute to the roadmap of our Service line of business, which improves Self-Service and Agent Assisted Service experiences in complex service environments, and includes features like Case Assist, the Insight Panel, and integrations for Salesforce, Slack and In-Product Experiences. As our Senior Product Manager, you will:  Grab a cup of coffee and hop on a call to gather feedback from a major account. Stay on the line with the account manager to discuss takeaways. Spend a few minutes reading a competitor’s latest product briefing to see where they stand against our offering. This can be key in roadmap prioritization! Spend some time with one of our biggest clients to make sure they are properly trained in using our solution, and help our customer success team deploy the latest feature updates. Meet with engineering leads to talk about the specs of the latest enhancements you’ve been defining for the last few weeks. Hold a call with our product marketers to work on messaging, sales collateral and service offerings that are aligned with the latest improvements. Here is what will qualify you for the role: A great product manager is exceptionally good at gathering intelligence, can strategize, and knows the technical and business lingo to work alongside with an elite engineering team AND business teams. He/She also has a go-getter mentality to make things happen, is resourceful and ready to get technical. Most of all, we will be looking for: 5-8 years of experience in product management. A technology enthusiast. Someone who loves getting out of their comfort zone. Extremely good business acumen. What would make you stand out: Knowledge of Salesforce (a huge plus!). Industry experience with service or support. Strong communicator. Strong team player. From collaborating with your fellow product managers, to aligning with stakeholders and developers. And of course... a keen interest with AI solutions!  Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable. Send us your application, we want to hear from you! Join the Coveolife!  We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
Senior Product Manager - Personal Lending Channel Effectiveness
BMO, Toronto, ON
Application Deadline: 04/06/2024Address:33 Dundas Street WestDescriptionAs the senior Product Manager, you will be responsible for developing and managing unsecured lending channel strategies within Personal Lending. You will lead initiatives, make key product decisions and drive a digital first approach for unsecured lending products. Key focus areas of the role include acquisition channel effectiveness and design, strategy development, customer solutions, compliance, innovation through continuous improvement and risk management. You will also be responsible for maximizing market share and share of wallet growth, while minimizing losses and attrition.The role involves researching on industry capabilities and implementing digital sales and marketing strategies with P&L (profit and loss) accountability to enable the Banks sales channels to effectively sell, fulfill and service new and existing customers or portfolio of banking products and improve the customer experience. The individual carries out analysis on digital penetration, forecasting, monitoring products, pricing, and system performance, and assesses problems to develop and implement solutions. Manages product risks in compliance with legal, regulatory, and risk compliance, and reporting.This role is part of the core Personal Lending management team, requires strong senior leadership communication / presentation skills, and is responsible for fostering a growth-oriented culture and driving cross-functional initiatives with key stakeholders (e.g. Digital teams, Branch and Call Centre engagement, Risk, Marketing, Analytics).This role will report to the Director of Personal Lending Acquisition. It has three primary areas of accountability which are described in more detail below.Key AccountabilitiesManagement & LeadershipMakes strategy and new initiative recommendations to senior leaders on the businesses digital journey and new initiatives, based on an in-depth understanding of the business/groupEnsure the timely implementation of initiatives and programs by aligning approach, establishing goals & milestones, and effectively managing people to get to the finish lineDevelop business cases for new initiatives and prioritize potential ideas for highest impact against targets, including business performance and customer focused solutions.Apply industry knowledge, internal and external client context and history as a key lens to inform channel effectiveness decisions. Combine business logic, rigorous analysis, and strategic perspective to improve BMO's digital roadmap and reachLeads project teams and coordinates end to end program implementation.Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.Product Management & DevelopmentDrive profitability, portfolio growth, and service levels by developing and managing comprehensive digital first strategies (Acquisition & Portfolio) for our suite of unsecured lending products and relevant campaigns/channels Design, implement and manage profitable new product features, campaigns and initiatives to meet customer, business, sales force and market needs. Oversees the development of digital solutions to support unsecured lending product sales and service.Develop extensive product expertise and intimately understand all aspects of product performance and drivers (market, financial, business) to inform product features and benefits and provide advice and recommendations for improvement. Provides recommendations on product lifecycle.Monitor operations to ensure product systems are maintained and continuously improved. As appropriate, enhance the product delivery system infrastructure, including improvement of existing product systems, processes and documentation in support of product introductions, changes/ enhancements and operations, in order to meet customer needs and facilitate ease of sales, fulfillment and servicing.Develops business cases by identifying needs, analyzing potential options, and assessing expected returns on investment.Conduct regular analytics on product related metrics, including, but not limited to, digital penetration, channel approval rates, lead and cue action rate, revenue, balance and market share, etc. Work with product analytics and customer insights teams to provide analysis and recommendations on channel effectiveness.Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.Identifies emerging issues and trends to inform decision-making. Conducts independent analysis and assessment to resolve issues.Governance and Risk ManagementProactively explore existing and potential risks and sources of risk, taking specific actions to more accurately and effectively identify and manage various forms of risk, escalating probable issues of materiality to the Director. Develop new analytical approaches and strategies to identify, measure, mitigate and manage product level risk and collaborate effectively with process simplification & technology on operational risk.Lead compliance activities specific to portfolio, understanding the external regulatory and legal environment and mitigating risks to an acceptable level.Develop and manage the governance and compliance oversight framework for the Product function to support executive attestations and accountabilities.Acts as a subject matter expert on relevant regulations and policies.Work effectively across corporate functions including finance, marketing, product management, operations, sales and to design and implement new or enhance existing pricing processes, systems and tools. Knowledge & Skills SkillsProduct Management (In-depth)Building business cases and financial understanding - in-depthAnalytical Thinking and ability to work in "white space" - (In-depth)Data driven decision making - In-depth / Expert.Risk Management (In-depth)Verbal & written communication skills, presentation - In-depth / Expert.Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.KnowledgeTypically 7+ years of relevant financial services experience with at least 3+ years of product management experienceProduct management specific to Unsecured Personal Lending or Credit Cards would be an assetProduct fundamentals including understanding product design and how the product works (policies and procedures), knowledge of delivery infrastructure systems and underlying product interdependencies.In-depth risk management associated with new and existing product development and management.Strong knowledge of banking product management and associated industry and regulatory requirements.EducationMinimum University Undergraduate degree preferably in Business, Economics, Math, or EngineeringGrade:8Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Associate Manager | Anjou
Hudson's Bay Company, Montreal, QC
Associate Manager The role of an Associate Manager has an integral part of the overall customer service experience strategy by supporting the day to day selling and service operations. The Associate Manager leads the store performance through direct development of associates by consistently coaching and mentoring for optimal sales results. You Will: Work in collaboration with the General Manager and cross-functional leadership teams to identify gaps and recommend solutions to improve overall store performance. Take an active role in the training and ongoing education of the selling team, Promote an elevated customer experience by providing feedback, coaching and training through consistent coaching to sales associates. Maintain sales expectations by reviewing and evaluating sales, conducting individual coaching sessions, analyzing reports and reacting to trends. Provide product knowledge training, event information, policy and procedure updates, as well as ensure that merchandise opportunities are appropriately communicated to the merchant teams in order to support the selling effort Develop and execute activities that help promote a sales and service culture which includes but not limited to hiring best in class associates Continually maintain working knowledge of all company products, services, and promotions. Assume responsibility for escalated customer’s inquiries and as needed provide on the spot coaching for successful resolution. Create and maintain an environment that inspires and encourages growth and development. Interview prospective new hires and evaluate candidates on predicted job fit and soft skills requirements. Work in collaboration to support the overall look and feel of the store and operational best practices when required You Are: A customer champion. Consistently delivers a high standard of customer service and can be relied upon to put the customer first. Constantly seeks new opportunities to build and improve relationships and understand customer needs. Proactively solicits feedback from customers to determine solutions. Inspires others to serve customers in creative ways. Builds exceptional customer relationships. Inspirational leader through both action and collaboration. Acts as a coach and role model without guidance or prompt. Can be relied upon to see the potential of those around the A transformative thinker. Constantly looks at the big picture with a long-term view. Relied upon for forward thinking and their long-term vision. Demonstrates an exceptional ability to anticipate trends and competitive shifts. Easily translates complex strategies into actionable plans. Fosters a performance culture with those they collaborate with to deliver positive outcomes across the organization. You Have: Bachelor’s degree in a related field or equivalent experience. Minimum of 3 years of leadership experience in managing selling teams within a multi-channel customer contact center, preferably within a luxury retail brand. Demonstrated experience in motivating and developing a high performing team. Excellent verbal and written communication skills; effective presentation skills. Strong prioritization and time management skills with ability to delegate effectively. Ability to be flexible and adapt to a constantly changing environment. Proven ability to work and communicate with all levels of the organization including cross-functional teams. A self motivated individual with ability to adapt to change and take ownership and initiative. Ability to travel within the city limits to other stores Proficient in Microsoft Office Experience working in men's wear, an asset Your Career: Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator! Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate. A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental). An attractive employee discount Thank you for your interest with HBC. We look forward to reviewing your application. HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
Digital Product Manager
BMO, Toronto, ON
Application Deadline: 04/24/2024Address:250 Yonge StreetRole Mandate: The Digital Product Manager will support the design and delivery of digital experiences for a designated portfolio specific to the needs of commercial banking customers. They will aim to ensure the customer is at the center of plans, designs and development that digitally enables customers. Leverages customer insights to drive the overall customer experience definition and prioritization that enables a focus on what matters most to our customers. Provides product and process expertise to manage the business and people impacts of work. Works across functions, bringing together stakeholders to integrate technology across multiple channels, business groups, geographies and customer segments and ensure alignment with business goals.Role Responsibilities Include (but are not limited to):Develop and manage a multi-year vision, strategy, and roadmap for a designated portfolio by prioritizing customer feedback and data-driven insights; identifies emerging issues and trends to inform decision-makingMonitors and prioritizes issues related to customer experience, process performance and other key metrics for the portfolio; leads the resolution of issues where requiredMakes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.Work in cross-functional teams to lead digital initiatives from conception to launch by clearly communicating business requirements, partnering with technology partners on the solution build, and supporting change management and preparing the right collateral for a successful product launchDeliver key initiatives in alignment with the roadmap, defining clear outcomes and goals for each initiative with associated KPIs/Metrics to ensure success and alignment with the overall vision and strategy.Help determine business priorities and best sequence for execution of business/group strategyAnalyze customer data and information to provide insights and recommendations to drive adoption, reduce friction or solve meaningful problems encountered by our customersMonitor and track customer experience, process performance and other metrics; addresses any issues and incorporate enhancements feedback into agile team's backlogOwn the requirements/user stories/product needs backlogs and prioritization process in an Agile operating modelBuild change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiativesApplies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.Builds effective relationships with internal/external stakeholders including third party suppliers, and collaborates with internal and external stakeholders in order to deliver against business objectives.Broader work or accountabilities may be assigned as neededMust-Have Skills:Typically, between 5-7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experiencePassion for discovering emerging technologies and innovative approaches to solve complex and non-routine problems, including exploring AI applicationsExpertise in designing digital experiences for B2B customers (SMB / Mid-market / Corporate Customers) - especially in at least one of the following areas: onboarding, servicing (live / virtual agents), payment issuance and acceptance, account management etc.A high level of curiosity, comfort with ambiguity and willingness to challenge the status quoGo-getter spirit, strong sense of ownership and eager to get things doneA track record of building and deploying digital initiatives across mobile, tablet & desktop within the financial services industryAbility to translate strategy, market trends, and customer needs into requirements and integrated, deployable feature sets.Knowledge of digital technology user interfaces, UX design practices, usability testing and digital analyticsExperience leading Agile teams and/or working in cross-functional teams.Nice to Have - Service Now ExperienceVerbal & written communication and presentation skills; ability to tell the art of the possible - In-depth / ExpertCollaboration & team skills; negotiating with tech and partner product teams to get things done - In-depth / ExpertAnalytical and problem-solving skills; creativity and ability to think outside the box - In-depth / ExpertData driven decision making; decisiveness over analysis paralysis - In-depth / ExpertGrade:7Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Associate Portfolio Manager - Index ETFs - BMO Global Asset Management
BMO, Toronto, ON
Application Deadline: 05/05/2024Address:100 King Street WestThe Associate Portfolio Manager will join an experienced and dynamic team that builds and manages exchange traded funds (ETF), mutual funds and institutional mandates. The role will focus on Index ETFs and will support both equity and fixed income portfolio management teams. This role will be a very unique, cross asset class opportunity and will be responsible for analysis and management of indexed ETFs, mutual funds, and institutional strategies, across Canadian and international mandates. The portfolio manager will aid in the development of scalable processes to drive business growth. The portfolio manager's responsibilities will include, but are not limited to, trading and execution, regular economic commentaries, corporate actions, rebalances, idea generation and product engineering, and interacting with market participants/liquidity. In addition to portfolio management responsibilities, the successful candidate will also contribute to client focused commentary, performance and attribution analysis, as well as taking part in client presentations, to support the overall ETF product offering within BMO GAM.Key Dimensions - Investment Management - Index ETF and Passive Institutional Strategies Investment Management- Programming (Python) - Business Infrastructure- Trading and Execution- Custom Solutions Research- Economic Commentary- Client Service- Risk Management & ComplianceAccountabilities Investment Management - Index ETF and Passive Institutional StrategiesResponsible for the day to day management of a defined set of Index ETFs - both Fixed Income and EquityEnsure each ETF tracks their respective index within allocated tolerance.Monitor corporate actions and decide on best course of action.Build a trading strategy for any fund rebalances and portfolio transitions to minimize market impact and trackingCurrency Hedging - Support the team during monthly hedge roll adjustments.Responsible for trading multiple asset classes (fixed income, preferred shares and derivatives).Aid in the analysis of performance and investment decisions to defend to senior investment committee.Programming (Python) - Business InfrastructureResponsible to maintain and enhance the BMO ETFs investment infrastructure, for both fixed income and equity mandates.Work with internal parties (Business infrastructure, data, technology, operations) to ensure that daily processes are effectively designed, built and operatingWork with portfolio management team to improve the scalability of the business by improving automationTrading and Execution Fixed IncomeFacilitate fixed income trading across multiple fixed income products i.e. Government, investment grade, high yield and derivative instruments.Work with other portfolio managers to generate and execute fixed income trade listsProvide detailed post trade analysis on all fixed income tradesConduct liquidity analysis on several segments of the fixed income market (CAN,US, Corporate, Government, Provincial)Continuously improving the operational efficiencies of the PM/Trading processInvestment Management - Custom SolutionsWork with institutional sales team to leverage the capabilities within the ETF team.Aid the portfolio management team in building "one stop" solutions for our clients, by using the most efficient products, whether ETF, index funds or derivative based.Provide input and develop rational for new product launches. Working with PM team or index provider in the designing or engineering of new products. Assist in providing analysis and building presentations for client meetings and sales presentations with the institutional sales teamResearch/Economic CommentaryMaintain a high level of knowledge of the Canadian and international fixed income marketsProvide economic analysis and commentary to the portfolio management and sales teamsProvide economic analysis on new product launchesReview and help improve index methodologies by working with index providersWrite commentaries and regulatory disclosure documentationSales/Client ServiceFunction as subject matter expert to support sales initiatives to drive asset growth.Foster a highly integrated and collaborative partnership with the sales team to deliver exceptional client service.Support products through education and salesParticipate in client focused road shows, presentations and meetings.Support the construction of PR and media messaging as the subject matter expert for ETFs as opportunities arise.Promote BMO ETFs both externally and internally.Risk Management & ComplianceMaintain the highest fiduciary duty when representing and acting in our clients' interests.Continuously pursue and identify potential risk within our business and processes. Eliminate, where possible, manual processesAutomate and build systems that reduce operational risk.Ensure controls are in place and are being followedJoin a culture that continuously looks to mitigate operational risk.Knowledge: University graduate in Commerce, Business, Computer Science, Engineering, Mathematics or Economics and may have a post graduate degree.CFA Charterholder or working toward CFA CharterA minimum 5 years of direct investment experience, buy side or sell side, in investment management or computer science.Skills Strong attention to detailProcess drivenComputer Programing (specifically, Python and VBA) are considered a minimum requirementAbility to make decisions under pressureAbility to excel in a team based environmentPossess strong excel skillsPossess strong written and presentations skillsGrade:6Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Associate Portfolio Manager - Index ETFs - BMO Global Asset Management
BMO Financial Group, Toronto, ON
Application Deadline: 05/05/2024 Address: 100 King Street West Job Family Group: Customer Solutions The Associate Portfolio Manager will join an experienced and dynamic team that builds and manages exchange traded funds (ETF), mutual funds and institutional mandates. The role will focus on Index ETFs and will support both equity and fixed income portfolio management teams. This role will be a very unique, cross asset class opportunity and will be responsible for analysis and management of indexed ETFs, mutual funds, and institutional strategies, across Canadian and international mandates. The portfolio manager will aid in the development of scalable processes to drive business growth. The portfolio managers responsibilities will include, but are not limited to, trading and execution, regular economic commentaries, corporate actions, rebalances, idea generation and product engineering, and interacting with market participants/liquidity. In addition to portfolio management responsibilities, the successful candidate will also contribute to client focused commentary, performance and attribution analysis, as well as taking part in client presentations, to support the overall ETF product offering within BMO GAM. Key Dimensions - Investment Management - Index ETF and Passive Institutional Strategies Investment Management - Programming (Python) - Business Infrastructure - Trading and Execution - Custom Solutions Research - Economic Commentary - Client Service - Risk Management & Compliance Accountabilities Investment Management Index ETF and Passive Institutional Strategies Responsible for the day to day management of a defined set of Index ETFs - both Fixed Income and Equity Ensure each ETF tracks their respective index within allocated tolerance. Monitor corporate actions and decide on best course of action. Build a trading strategy for any fund rebalances and portfolio transitions to minimize market impact and tracking Currency Hedging Support the team during monthly hedge roll adjustments. Responsible for trading multiple asset classes (fixed income, preferred shares and derivatives). Aid in the analysis of performance and investment decisions to defend to senior investment committee. Programming (Python) - Business Infrastructure Responsible to maintain and enhance the BMO ETFs investment infrastructure, for both fixed income and equity mandates. Work with internal parties (Business infrastructure, data, technology, operations) to ensure that daily processes are effectively designed, built and operating Work with portfolio management team to improve the scalability of the business by improving automation Trading and Execution Fixed Income Facilitate fixed income trading across multiple fixed income products i.e. Government, investment grade, high yield and derivative instruments. Work with other portfolio managers to generate and execute fixed income trade lists Provide detailed post trade analysis on all fixed income trades Conduct liquidity analysis on several segments of the fixed income market (CAN,US, Corporate, Government, Provincial) Continuously improving the operational efficiencies of the PM/Trading process Investment Management Custom Solutions Work with institutional sales team to leverage the capabilities within the ETF team. Aid the portfolio management team in building one stop solutions for our clients, by using the most efficient products, whether ETF, index funds or derivative based. Provide input and develop rational for new product launches. Working with PM team or index provider in the designing or engineering of new products. Assist in providing analysis and building presentations for client meetings and sales presentations with the institutional sales team Research/Economic Commentary Maintain a high level of knowledge of the Canadian and international fixed income markets Provide economic analysis and commentary to the portfolio management and sales teams Provide economic analysis on new product launches Review and help improve index methodologies by working with index providers Write commentaries and regulatory disclosure documentation Sales/Client Service Function as subject matter expert to support sales initiatives to drive asset growth. Foster a highly integrated and collaborative partnership with the sales team to deliver exceptional client service. Support products through education and sales Participate in client focused road shows, presentations and meetings. Support the construction of PR and media messaging as the subject matter expert for ETFs as opportunities arise. Promote BMO ETFs both externally and internally. Risk Management & Compliance Maintain the highest fiduciary duty when representing and acting in our clients interests. Continuously pursue and identify potential risk within our business and processes. Eliminate, where possible, manual processes Automate and build systems that reduce operational risk. Ensure controls are in place and are being followed Join a culture that continuously looks to mitigate operational risk. Knowledge: University graduate in Commerce, Business, Computer Science, Engineering, Mathematics or Economics and may have a post graduate degree. CFA Charterholder or working toward CFA Charter A minimum 5 years of direct investment experience, buy side or sell side, in investment management or computer science. Skills Strong attention to detail Process driven Computer Programing (specifically, Python and VBA) are considered a minimum requirement Ability to make decisions under pressure Ability to excel in a team based environment Possess strong excel skills Possess strong written and presentations skills Compensation and Benefits: $76,300.00 - $142,100.00 Pay Type: Salaried The above represents BMO Financial Groups pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Groups expected target for the first year in this position. BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards Were here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, were focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.
Associate Vice President (Manager) - Corporate Finance
KPMG, Edmonton, AB
OverviewAt KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. KPMG is seeking an experienced Associate Vice President (Manager) to join our Deal Advisory team in Region West. Within Deal Advisory, KPMG Corporate Finance Inc. is the OSC regulated entity through which KPMG LLP's investment banking services are provided in Canada. KPMG's Corporate Finance services are principally comprised of merger, acquisition and divestiture advisory services and financing services including raising debt and equity capital. We offer independent financial advisory and investment banking services to both private and public companies. Acting independently of financing sources, we provide clients with pure, objective advice, focusing on strategies that can help meet corporate objectives. We have an extensive international network of over 2,600 corporate finance professionals working from 160 offices in 86 countries thus providing KPMG Corporate Finance with a broad local reach and established contacts. What you will doAs an experienced Associate Vice President, Corporate Finance, you will report to our Vice Presidents and Managing Directors. You are a self-starter who has an interest in mergers and acquisitions and capital markets and will bring your experience to deliver transactions for our clients. Your accountabilities will be but not limited to; Conduct market and industry research, detailed financial analysis and business valuations Draft pitch books, teasers, confidential information memorandums (CIM) and other Merger & Acquisition deliverables Assume responsibility for the day-to-day execution and delivery of service on a range of corporate finance and deal advisory projects Assist in the identification of potential acquisition targets, purchasers and/or investors Assess the business environment and key drivers specific to the company and its sector Prepare and review financial models Manage, mentor and train junior corporate finance professionals Undertake engagement and practice management responsibilities, including billings and adherence to professional practice requirements Lead proactive business development and deal initiation activities At times, business needs arise, and employees are required and agree to work beyond their normal workday or work week to fulfill the accountabilities required for their job. Likewise, employees need time to devote to personal matters, and our approach to flexibility provides for this. What you bring to the role CPA, CBV and/or CFA designation preferred 4 - 6 years of relevant post-graduate experience, in Corporate Finance, or a related field e.g. transaction advisory, investment banking, commercial/corporate banking, private equity, management consulting, or corporate development Proven track record of project initiation/execution in a fast-paced professional setting Strong technical finance proficiency, including knowledge of financial statements and general accounting principles Demonstrated experience or ability in training and developing junior staff members Excellent written and verbal communication skills Providing you with the support you need to be at your best For more information about KPMG in Canada's Benefits and well-being, click here . Our Values, The KPMG WayIntegrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here . Adjustments and accommodations throughout the recruitment processAt KPMG, we strive for an inclusive recruitment process that allows all candidates to Come As You Are and Thrive with Us. We aim to provide a positive experience and are ready to offer adjustments or accommodations to help you perform at your best. Adjustments (an informal request), i.e. extra preparation time or the option for micro breaks during interviews, and accommodations (a formal request), i.e. accessible communication supports or technology aids are tailored to individual needs and role requirements. To begin a confidential conversation about adjustments or accommodations at any point throughout the recruitment process, we encourage you to contact KPMG's Employee Relations Service team for support by emailing [email protected] or by calling 1-888-466-4778, Option 3. For information about accessible employment at KPMG, please visit our accessibility page .
Product Designer - Associate
RBC, Toronto, ON
Job SummaryWe are seeking Product Designers at all levels to join our growing team within RBCs Cash Management division. Our newly-formed Experience Design team employs user-centered design practices and methods to create extraordinary customer experiences which transform the market. You will be responsible for creating innovative digital experiences for a range of products serving our diverse customer base. The ideal candidate will have a proven record of driving innovation in a cross-functional organization to design and build the next-generation digital interfaces.Job DescriptionWhat is the opportunity? We are seeking Product Designers at all levels to join our growing team within RBCs Cash Management division. Our newly-formed Experience Design team employs user-centered design practices and methods to create extraordinary customer experiences which transform the market. You will be responsible for creating innovative digital experiences for a range of products serving our diverse customer base. The ideal candidate will have a proven record of driving innovation in a cross-functional organization to design and build the next-generation digital interfaces. Please note: this is a Toronto based role.What will you do? Collaborate closely across our cross-functional team to bring the voice of the customer to every conversation and ensure we are building the best products in the market; Independently produce, deliver, and validate high-quality end-to-end product(s), with a focus on ideating short-term design strategies and features with our product team; Bring a high-performing product design skillset and the ability to leverage design thinking practices to build UI/ UX flows that balance strategic business goals with the needs of clients Understands the capabilities, strengths, and limitations of our technology stack to best align design and development to optimize efficiency, performance and user value; Rationalize solutions and effectively communicate ideas and designs ;Collaborate with core team members to introduce new product features and create a better user experience based on user feedback Work within our Agile team structure and provide quality assurance on creative deliverables Ensure adherence to Accessibility guidelines while keeping Inclusivity top-of-mind Support and mentor junior designers through day-to-day design challenges What do you need to succeed?7+ years of experience working as a Product Designer; Portfolio / Case Studies with recent work samples; BA/BS degree in Design (e.g., Interaction, Graphic, Visual Communications, Product, Industrial Design) or a related field or equivalent experienceAn exceptional eye for detail and passion for quality; Keen desire to gain in-depth knowledge of our customers and design complex financial services applications that are both intuitive and efficient; Experience with a wide range of design and prototyping tools (Figma, Adobe Creative Suite, Principle) Desire to work through the entire UCD process using methods like sketching, storyboarding, diagramming, wireframing, prototyping, and user research; Deep knowledge in 2-3 key areas: UX/Prototyping & Interaction Design, UI/Visual Design, Understanding Human Behaviors, Design Thinking, Accessibility and Inclusive Design, Information Design, Information Architecture, Design Systems.The knack to ask why? you believe in data-driven decisions that are strategically informed to drive meaningful solutions to user problems and opportunities; A deep collaborative approach to solving challengesyou understand your gaps and work with others to move the product forward so everybody wins; Support for continuous and iterative improvementyou are comfortable with feedback cycles that are openly communicative and generous within one-on-one and large team settingsBeing meticulous and detail-orientedyou advocate for beautiful visual design balanced with solid UX;An adaptive mindset that is able to navigate challenging or ambiguous problemsNice-to-haves: Experience designing Native Apps and Responsive Web platformsFinancial Services product design experienceExperience integrating the Jobs-to-be-Done frameworkWhats in it for you?We are building something completely new in a dynamically changing industry grab this opportunity to leverage the significant resources of our business and brand to make change happen in the real world. In addition, we offer;A comprehensive Total Rewards Program including bonuses and flexible benefitsA dedicated manager who will support, coach, and work with you to develop an individual career growth planStrong support from our personable Leadership teamAbility to make a difference and lasting impactAn agile, collaborative, progressive, and high-performing teamJob SkillsAdditional Job DetailsAddress:RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity:TORONTOCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Capital MarketsJob Type:RegularPay Type:SalariedPosted Date:2024-04-17Application Deadline:2024-05-15Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
Global Product Manager - Exploration
Fordia, Dollard-des-Ormeaux, QC
DescriptionAs a Global Product Manager, you will play a pivotal role in driving the success of our products on a global scale. Your responsibilities will encompass overseeing the entire product lifecycle, from conception to market launch and beyond. Collaborating closely with cross-functional teams, you will conduct market research to identify emerging trends and customer needs, translating these insights into innovative consumable solutions for the exploration sector. Your strategic vision will guide product development, ensuring that our offerings align with market demands and regulatory requirements. Additionally, you will engage with stakeholders globally, building and maintaining strong relationships to understand regional nuances and optimize product positioning.People with a sales profile, that are looking for a new challenge, are encouraged to apply.Main ResponsibilitiesProduct Management and Innovation:Support innovation and managing the product portfolio while collaborating and rallying various stakeholders.Support the overall strategy of the exploration product portfolio and ensure its implementation within the organization in collaboration with marketing, sales, and engineering departments.Active participation in various committees.Visit clients, distributors, sales teams, and technical teams to gather and validate information on market trends, products, business models, and competition.Monitor the performance of the product portfolio, propose, and track a development roadmap in line with the evolution of product lines and opportunities.Actively participates in trade shows.Engage and influence field tests.Support the innovation cycle, including the front end of innovation.Conduct product training sessions and provide the technical and commercial materials necessary for the deployment of the product strategy.Act as a link between sales, marketing, engineering, technical teams, and management. Job RequirementsUniversity degree in a relevant field or equivalent experience.Minimum of 3 years of experience in product management, sales, R&D and/or marketing.Knowledge of the mining industry (an asset)Bilingual: Fluent in French and English, both written and spoken.Strong communication and presentation skills.Travel +/- 10% of the time.Work mode: hybrid.Work location: Dollard-des-Ormeaux (Montreal, Canada)Local application only*Fluency in English is essential to facilitate communication with international customers and partners, and to participate actively in global projects.
Associate Manager | Sunridge
Hudson's Bay Company, Calgary, AB
Associate Manager The role of an Associate Manager has an integral part of the overall customer service experience strategy by supporting the day to day selling and service operations. The Associate Manager leads the store performance through direct development of associates by consistently coaching and mentoring for optimal sales results. You Will: Work in collaboration with the General Manager and cross-functional leadership teams to identify gaps and recommend solutions to improve overall store performance.Take an active role in the training and ongoing education of the selling team, Promote an elevated customer experience by providing feedback, coaching and training through consistent coaching to sales associates.Maintain sales expectations by reviewing and evaluating sales, conducting individual coaching sessions, analyzing reports and reacting to trends.Provide product knowledge training, event information, policy and procedure updates, as well as ensure that merchandise opportunities are appropriately communicated to the merchant teams in order to support the selling effortDevelop and execute activities that help promote a sales and service culture which includes but not limited to hiring best in class associates Continually maintain working knowledge of all company products, services, and promotions.Assume responsibility for escalated customer’s inquiries and as needed provide on the spot coaching for successful resolution.Create and maintain an environment that inspires and encourages growth and development.Interview prospective new hires and evaluate candidates on predicted job fit and soft skills requirements.Work in collaboration to support the overall look and feel of the store and operational best practices when required You Are: A customer champion. Consistently delivers a high standard of customer service and can be relied upon to put the customer first. Constantly seeks new opportunities to build and improve relationships and understand customer needs. Proactively solicits feedback from customers to determine solutions. Inspires others to serve customers in creative ways. Builds exceptional customer relationships.Inspirational leader through both action and collaboration. Acts as a coach and role model without guidance or prompt. Can be relied upon to see the potential of those around theA transformative thinker. Constantly looks at the big picture with a long-term view. Relied upon for forward thinking and their long-term vision. Demonstrates an exceptional ability to anticipate trends and competitive shifts. Easily translates complex strategies into actionable plans.Fosters a performance culture with those they collaborate with to deliver positive outcomes across the organization.You Have: Bachelor’s degree in a related field or equivalent experience.Minimum of 3 years of leadership experience in managing selling teams within a multi-channel customer contact center, preferably within a luxury retail brand.Demonstrated experience in motivating and developing a high performing team.Excellent verbal and written communication skills; effective presentation skills.Strong prioritization and time management skills with ability to delegate effectively.Ability to be flexible and adapt to a constantly changing environment.Proven ability to work and communicate with all levels of the organization including cross-functional teams.A self motivated individual with ability to adapt to change and take ownership and initiative. Ability to travel within the city limits to other storesProficient in Microsoft OfficeYour Career:Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator!Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.A culture that promotes a healthy, fulfilling work/life balanceBenefits package for all eligible full-time employees (including medical, vision and dental).An attractive employee discount Thank you for your interest with HBC. We look forward to reviewing your application. HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
Product Manager - Home Financing
BMO Financial Group, Toronto, ON
Application Deadline: 05/30/2024 Address: 33 Dundas Street West Job Family Group: Customer Solutions The Home Financing Product team (HF) rallies towards a common goal a connected experience for customers as they navigate their biggest financial commitment, their home. The Product Manager will manage the relationship with broker channel external partners, working with cross-functional teams to resolve issues and execute on the broker channel strategy. Working daily with external business partners, Analytics, Sales & Marketing, Distribution channels, Treasury, Product Ops, Digitization, Pricing, Policy, Compliance, Risk and Finance, HF brings together cross functional experts to deliver above market growth in a highly competitive industry. This position offers unparalleled opportunities to learn from experienced Financial Services leaders growing the good by powering our frontline and helping our customers achieve real financial progress. The Product Manager, Home Financing & Equity Products will primarily be responsible for supporting the acquisition strategy and Profit & Loss (P&L) for mortgages and home equity products in the mortgage broker channel, ensuring business plan expectations are achieved with additional focus on external partner relationship management, product design, strategy, customer experience, efficiency, compliance, innovation, continuous improvement and risk management. Supports the execution of strategic initiatives for the broker channel to deliver on business and financial goals in collaboration with internal and external stakeholders Supports managing the relationship with external partners associated with the broker channel Contributes to product policy strategies that support stable and predictable performance and provide strategic differentiation and competitive advantage relative to industry peers. Supporting managing and improving internal and external communication on product, policy, campaigns and other updates in the broker channel Ensures an optimal channel strategy, initiates developments to our channel strategy, and actively manages the channels as required. Contributes to product pricing strategies that support stable and predictable performance and provide strategic differentiation and competitive advantage relative to industry peers. Optimizes fee pricing across the product suite to facilitate profitable, quality growth and a stable, predictable stream of non-interest revenue. Optimizes the financial performance of the product portfolio through the management of customer experience, balance, mix, spread and non-interest revenue; increasing market share, share of wallet, and customer retention; and, product and customer profitability. Product Management and Development Brings product expertise and intimately understand all aspects of product performance and drivers (market, financial, business) to inform product features and benefits and provide advice and recommendations to the Director. Deliver product solutions and enhancements in alignment with the approved Personal Banking Canada strategy that effectively meets the needs of our sales force (e.g., contribute to ease of product sales, fulfillment and servicing), maximizing both product penetration and speed to market. Optimize features and functionality through rationalization and simplification to profitably differentiate products in the marketplace based on a thorough understanding of competitor/ substitute products and product performance and deep customer knowledge/insights. Develop strategic and tactical plans to manage existing products, seeking to maximize value creation across the product portfolio and streamline the product offering, as appropriate, balancing simplification of the product offering with customer need fulfillment. Develop, implement and manage legacy product strategies (if applicable) including migration policy and strategies over time, balancing customer satisfaction with the costs and complexity of maintaining declining portfolios of retired products / pricing packages. Participate in the development of end to end Distribution strategy for Home Financing Products so as to optimize profitability and penetration in the broker channel Monitor operations to ensure product systems and processes are maintained and continuously improved. As appropriate, enhance the product delivery system infrastructure, including improvement of existing product systems, processes and documentation in support of product introductions, changes/ enhancements and operations, in order to meet customer needs and facilitate ease of sales, fulfillment and servicing. Regularly monitor customer and competitive environments to ensure product offers remain relevant to customer needs and achieve the desired competitive positioning. Provide input to the pricing structure for the product, particularly regarding feature/ price tradeoffs, based on a throughout understanding of competitor/ substitute products, product performance and deep customer knowledge/ insights. Monitor product and system performance, acting as subject matter expert to systems development and implementation functions to ensure effectiveness, efficiency and achievement of results across P&C. Monitor interest rates, and manage within approved product group strategies across the product suite, including maintaining the models to analyze the financial impact of rate decisions. Governance and Risk Management Proactively explore existing and potential risks and sources of risk, taking specific actions to more accurately and effectively identify and manage various forms of risk, escalating probable issues of materiality to the Director. Develop new analytical approaches and strategies to identify, measure, mitigate and manage product level risk and collaborate effectively with process simplification & technology on operational risk. Lead compliance activities specific to portfolio, understanding the external regulatory and legal environment and mitigating risks to an acceptable level. Where applicable, manage and maintain a full risk-based pricing capability, incorporating credit risk, market risk, drivers to enable pricing at the margin and push the risk/return envelope. Provide the leadership team with expert advice on the impact of various product decisions on investment, liquidity, capital and transfer prices. Develop and manage the governance and compliance oversight framework for the Product function to support executive attestations and accountabilities. Analytics & Reporting Monitor current and forecasted metrics for growth in balances and profitability Conduct regular analytics on product related metrics, including, but not limited to, revenue, balance, market share Work with product analytics, customer insights teams to provide analysis and recommendations on campaigns, programs and initiatives Participate and prepare regular quantitative reporting related to products/key initiatives Track campaign/program effectiveness by conducting post-campaign analysis and evaluation Key Accountabilities A. Product management, research, strategy & documentation B. Program and campaign development (with database marketing and leads partners) C. Customer Lifecycle Management & Customer Segmentation D. Results monitoring and reporting (Financial, Product and Channel) E. Risk management & regulatory compliance F. Product Policies and Procedures G. Product Assessment H. Product Advice/Subject matter expert I. Channel Optimization and business model enhancement Cross Functional Relationships Distribution (Broker and all other relevant channels) Corporate Marketing & Communications Customer and Product Analytics Risk, Compliance & legal Technology & Operations, including Product Operations Portfolio Management Personal Sales Force Effectiveness Finance, Accounting and Corporate treasury Knowledge & Skills Knowledge: Product Management specific to Home Financing Experience in the mortgage broker industry a strong asset Product fundamentals; including understanding the design and how the product works (policies and procedures), knowledge of delivery infrastructure systems and the system linkages underlying Project management Real estate finance or broker relationship experience a strong asset Financial services/ mortgage industry experience a strong asset Consumer/commercial credit experience a strong asset Environmental awareness/understanding Risk management Process coordination and management Industry and regulatory requirements understanding Skills: Strong cross functional collaboration/Relationship Building Strategic & Analytical Thinking P&L management Financial Modelling Problem-solving Time Management Negotiation Strong communication & influencing skills Program/ Project Management Microsoft Office (Advanced PowerPoint, Intermediated/Advanced Excel) Qualifications: Possess advanced knowledge of Home Financing and related industry Possesses a university degree in business/commerce, data sciences, engineering, finance and/or mathematics (graduate level degrees preferred) and/or 5 to 7 years of experience in product management and/or consulting Familiar with/ willing to learn one or more industry leading data and analytics tool sets including, but not limited to, MS Power BI, TIBCO Spotfire, TIBCO BPM, SQL, SAS and Tableau Compensation and Benefits: $68,000.00 - $126,000.00 Pay Type: Salaried The above represents BMO Financial Groups pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Groups expected target for the first year in this position. BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards Were here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, were focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.
Product Manager - Home Financing
BMO, Toronto, ON
Application Deadline: 05/30/2024Address:33 Dundas Street WestThe Home Financing Product team (HF) rallies towards a common goal - a connected experience for customers as they navigate their biggest financial commitment, their home. The Product Manager will manage the relationship with broker channel external partners, working with cross-functional teams to resolve issues and execute on the broker channel strategy.Working daily with external business partners, Analytics, Sales & Marketing, Distribution channels, Treasury, Product Ops, Digitization, Pricing, Policy, Compliance, Risk and Finance, HF brings together cross functional experts to deliver above market growth in a highly competitive industry.This position offers unparalleled opportunities to learn from experienced Financial Services leaders growing the good by powering our frontline and helping our customers achieve real financial progress.The Product Manager, Home Financing & Equity Products will primarily be responsible for supporting the acquisition strategy and Profit & Loss (P&L) for mortgages and home equity products in the mortgage broker channel, ensuring business plan expectations are achieved with additional focus on external partner relationship management, product design, strategy, customer experience, efficiency, compliance, innovation, continuous improvement and risk management.Supports the execution of strategic initiatives for the broker channel to deliver on business and financial goals in collaboration with internal and external stakeholdersSupports managing the relationship with external partners associated with the broker channelContributes to product policy strategies that support stable and predictable performance and provide strategic differentiation and competitive advantage relative to industry peers.Supporting managing and improving internal and external communication on product, policy, campaigns and other updates in the broker channelEnsures an optimal channel strategy, initiates developments to our channel strategy, and actively manages the channels as required.Contributes to product pricing strategies that support stable and predictable performance and provide strategic differentiation and competitive advantage relative to industry peers.Optimizes fee pricing across the product suite to facilitate profitable, quality growth and a stable, predictable stream of non-interest revenue.Optimizes the financial performance of the product portfolio through the management of customer experience, balance, mix, spread and non-interest revenue; increasing market share, share of wallet, and customer retention; and, product and customer profitability.Product Management and Development• Brings product expertise and intimately understand all aspects of product performance and drivers (market, financial, business) to inform product features and benefits and provide advice and recommendations to the Director.• Deliver product solutions and enhancements in alignment with the approved Personal Banking Canada strategy that effectively meets the needs of our sales force (e.g., contribute to ease of product sales, fulfillment and servicing), maximizing both product penetration and speed to market.• Optimize features and functionality through rationalization and simplification to profitably differentiate products in the marketplace based on a thorough understanding of competitor/ substitute products and product performance and deep customer knowledge/insights.• Develop strategic and tactical plans to manage existing products, seeking to maximize value creation across the product portfolio and streamline the product offering, as appropriate, balancing simplification of the product offering with customer need fulfillment.• Develop, implement and manage legacy product strategies (if applicable) including migration policy and strategies over time, balancing customer satisfaction with the costs and complexity of maintaining declining portfolios of retired products / pricing packages.• Participate in the development of end to end Distribution strategy for Home Financing Products so as to optimize profitability and penetration in the broker channel• Monitor operations to ensure product systems and processes are maintained and continuously improved. As appropriate, enhance the product delivery system infrastructure, including improvement of existing product systems, processes and documentation in support of product introductions, changes/ enhancements and operations, in order to meet customer needs and facilitate ease of sales, fulfillment and servicing.• Regularly monitor customer and competitive environments to ensure product offers remain relevant to customer needs and achieve the desired competitive positioning.• Provide input to the pricing structure for the product, particularly regarding feature/ price tradeoffs, based on a throughout understanding of competitor/ substitute products, product performance and deep customer knowledge/ insights.• Monitor product and system performance, acting as subject matter expert to systems development and implementation functions to ensure effectiveness, efficiency and achievement of results across P&C.• Monitor interest rates, and manage within approved product group strategies across the product suite, including maintaining the models to analyze the financial impact of rate decisions.Governance and Risk Management• Proactively explore existing and potential risks and sources of risk, taking specific actions to more accurately and effectively identify and manage various forms of risk, escalating probable issues of materiality to the Director.• Develop new analytical approaches and strategies to identify, measure, mitigate and manage product level risk and collaborate effectively with process simplification & technology on operational risk.• Lead compliance activities specific to portfolio, understanding the external regulatory and legal environment and mitigating risks to an acceptable level.• Where applicable, manage and maintain a full risk-based pricing capability, incorporating credit risk, market risk, drivers to enable pricing at the margin and push the risk/return envelope.• Provide the leadership team with expert advice on the impact of various product decisions on investment, liquidity, capital and transfer prices.• Develop and manage the governance and compliance oversight framework for the Product function to support executive attestations and accountabilities.Analytics & Reporting• Monitor current and forecasted metrics for growth in balances and profitability• Conduct regular analytics on product related metrics, including, but not limited to, revenue, balance, market share• Work with product analytics, customer insights teams to provide analysis and recommendations on campaigns, programs and initiatives• Participate and prepare regular quantitative reporting related to products/key initiatives• Track campaign/program effectiveness by conducting post-campaign analysis and evaluationKey AccountabilitiesA. Product management, research, strategy & documentationB. Program and campaign development (with database marketing and leads partners)C. Customer Lifecycle Management & Customer SegmentationD. Results monitoring and reporting (Financial, Product and Channel)E. Risk management & regulatory complianceF. Product Policies and ProceduresG. Product AssessmentH. Product Advice/Subject matter expertI. Channel Optimization and business model enhancementCross Functional Relationships• Distribution (Broker and all other relevant channels)• Corporate Marketing & Communications• Customer and Product Analytics• Risk, Compliance & legal• Technology & Operations, including Product Operations• Portfolio Management• Personal Sales Force Effectiveness• Finance, Accounting and Corporate treasuryKnowledge & SkillsKnowledge:• Product Management specific to Home FinancingExperience in the mortgage broker industry a strong asset• Product fundamentals; including understanding the design and how the product works (policies and procedures), knowledge of delivery infrastructure systems and the system linkages underlying• Project management• Real estate finance or broker relationship experience a strong asset• Financial services/ mortgage industry experience a strong assetConsumer/commercial credit experience a strong asset• Environmental awareness/understanding• Risk management• Process coordination and management• Industry and regulatory requirements understandingSkills:• Strong cross functional collaboration/Relationship Building• Strategic & Analytical Thinking• P&L management• Financial Modelling• Problem-solving• Time Management• Negotiation• Strong communication & influencing skills• Program/ Project Management• Microsoft Office (Advanced PowerPoint, Intermediated/Advanced Excel)Qualifications:• Possess advanced knowledge of Home Financing and related industry• Possesses a university degree in business/commerce, data sciences, engineering, finance and/or mathematics (graduate level degrees preferred) and/or 5 to 7 years of experience in product management and/or consulting• Familiar with/ willing to learn one or more industry leading data and analytics tool sets including, but not limited to, MS Power BI, TIBCO Spotfire, TIBCO BPM, SQL, SAS and Tableau Grade:7Job Category:People Manager / GestionnaireWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.