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Overview of salaries statistics of the profession "Customer Product Manager in Canada"

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Product Manager
Fortinet, Burnaby, BC
DescriptionOur Product Management Team is seeking a Product Manager who will help to accelerate growth in Fortinet's CWPP/CSPM/Container Security/CASB solutions by driving several key initiatives. As a member of the PM team, you will be interfacing directly with senior technical product managers, SE/CSE and end customers, as well as QA, Development and Support teams internally. Field experience with public cloud security solutions is highly desirable. The Successful Candidate: •Works closely with field teams to define and prioritize development activities to ensure product requirements are captured and execution matches expectations for our public cloud platform security products. •Collaborates with the customers, developers and business development to innovate and design new solutions for Fortinet products in public cloud platforms. •Evangelizes Fortinet products and capabilities to customers, partners and service providers. •Works with customers to understand their cloud initiatives and mapping those to Fortinet products' integration Collaborates with cross-functional stakeholders to ensure release readiness across multiple products. •Works with new and existing software and service partners to fill gaps and bring additional value to customers. Skills and Experience: •5+ years in technology sales developing/product marketing or product management experience •SaaS or IaaS product experience a plus •Experience with cloud access security brokers, Cloud Security Posture management, Cloud workload Protection solutions a must •Knowledge in Containers and Kubernetes a plus •Skills in defining, managing and evolving a differentiated positioning and messaging for assigned products and markets. •Ability to effectively represent products, markets, and strategies to customers, partners, analysts, and media #GD #LI-CN1
Product Manager
Fortinet, Burnaby, BC
DescriptionFortinet is currently looking for a talented individual to join our Product Management team to assist in the continued development of our Wireless and related Services product line as a Technical Engineer. As a member of the Product Management team, you will be responsible for engaging with various departments, including but not limited to Product Marketing, Hardware and Software Engineering teams, System Engineering and other sales related functions, to prepare documentation, videos, hand on labs and solution testing. This includes preparation of detailed guidelines, competitive analysis, product evangelism, knowledge transfer activities, and assisting with product launch and analyst engagements. This position will be responsible for promoting product functionality and solutions and driving product requirements while working closely with Fortinet Engineering and internal Product Management on precise deliverables. The successful candidate will have a Product Management or System Engineering technical background with directly related experience and the ability to prioritize requirements based on strategic and customer revenue opportunities, as well as product roadmaps planning based on resources availability and time-to-market considerations. KEY RESPONSIBILITIES: • To work closely with Product Management and Field teams to prepare detailed documentation, practical hands on labs, theoretical documentation and market research to assist Product Management in assessing priorities and competitive landscape. • To create regular reports to capture priorities and tasks. • To work with other product teams on integration paths and documentation including testing solutions where applicable. REQUIREMENTS: • Strong technical and market familiarization with networking and security technologies in general with a specific focus on wireless. • Hands on experience rather than theoretical discussion is strongly preferred. • 5+ years of industry experience, preferably in the networking, or security sectors. • Previous product management experience while desirable is not essential. The individual should be able to demonstrate an understanding the general product planning discipline, with previous cross collaboration teamwork experience in working with development engineering, field sales and directly with customers. • Candidates should have solid organizational skills and be excited about working hard in a challenging, fast-paced environment. • Must be a team player and have exceptional communication skills. • This position requires travel to customer and non-customer sites in North America and across the world. #GD #LI-CN1
Customer Success Manager-Part Time
Daifuku Co, Edmonton, AB
As a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 145 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering collaborative relationships with internal teams This is an excellent opportunity for an exceptional Customer Success Manager who is looking to expand their skills and build their career with an industry leader. Experience in customer success or account management, preferably within the tech sector.Proven track record of managing client relationships and driving customer satisfaction.Excellent communication, presentation, and negotiation skills.Strong organisational and time-management abilities.Familiarity with Catalyst or similar customer management tools is a plus.Location: RemoteWorking pattern: Full Time, 40 hours per weekContract Type: PermanentDaifuku offers an excellent compensation package including great benefits such as excellent medical, vision, and dental insurance, paid vacation time, paid sick time, and paid holidays, Flexible Spending Programs, and more.
Customer Development Manager
Equest, Oakville, ON
Take the next steps in your sales career by joining us as a Customer Development Manager! We are SWISH! We are people like you. Everyday our team members provide expert solutions in spaces all across Canada. Together, we build a safer, cleaner, and more sustainable future. What does a Swish Customer Development Manager do? Act with Integrity at all times: Develop and maintain strong relationships with existing customers. Have a Growth Mindset: Help the business by growing sales within existing accounts, expanding customer contracts, identifying and developing new opportunities. Be a Trusted Partner : Understand customer needs and objectives; remain alert and responsive to changing customer needs. Develop and implement account penetration strategies to include regular business reviews for key customers to maximize sales. Achieve overall gross margin targets and maintain a healthy sales pipeline to assist with sales forecasting. Develop a Deep Expertise: Establish product knowledge of all Swish lines of business, including I&L (Industrial & Laundry), Equipment, and Chemical, in order to provide the customer with effective solutions. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. What do you need? 3 years sales experience with proven success in a B2B environment Business and financial acumen around sales forecasting, opportunity management and customer planning Ability to clearly articulate business drivers, understand key financial and total cost of ownership concepts with all levels of the organization Ability to utilize sales process to uncover customer objections/concerns, and determine appropriate solutions Proven ability to manage a designated territory and/or customer base to maximize revenue growth Interpersonal skills required to deal with staff members and customers End use market experience with education, healthcare, facilities management, hospitality and government is an asset When you join Swish, you can expect: Membership in the Swish family - we treat our employees with integrity and always have, since 1956. Competitive base salary PLUS bonus. Access to hundreds of perks from the Home, Wellness, Travel, Fashion, and other industries. Unlimited training and development with an industry-leading brand. Excellent company-paid benefits, including: Extended Health & Dental Care Employee Assistance program Company contributions to your Registered Retirement Savings Plan
Digital Product Manager
BMO, Toronto, ON
Application Deadline: 04/24/2024Address:250 Yonge StreetRole Mandate: The Digital Product Manager will support the design and delivery of digital experiences for a designated portfolio specific to the needs of commercial banking customers. They will aim to ensure the customer is at the center of plans, designs and development that digitally enables customers. Leverages customer insights to drive the overall customer experience definition and prioritization that enables a focus on what matters most to our customers. Provides product and process expertise to manage the business and people impacts of work. Works across functions, bringing together stakeholders to integrate technology across multiple channels, business groups, geographies and customer segments and ensure alignment with business goals.Role Responsibilities Include (but are not limited to):Develop and manage a multi-year vision, strategy, and roadmap for a designated portfolio by prioritizing customer feedback and data-driven insights; identifies emerging issues and trends to inform decision-makingMonitors and prioritizes issues related to customer experience, process performance and other key metrics for the portfolio; leads the resolution of issues where requiredMakes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.Work in cross-functional teams to lead digital initiatives from conception to launch by clearly communicating business requirements, partnering with technology partners on the solution build, and supporting change management and preparing the right collateral for a successful product launchDeliver key initiatives in alignment with the roadmap, defining clear outcomes and goals for each initiative with associated KPIs/Metrics to ensure success and alignment with the overall vision and strategy.Help determine business priorities and best sequence for execution of business/group strategyAnalyze customer data and information to provide insights and recommendations to drive adoption, reduce friction or solve meaningful problems encountered by our customersMonitor and track customer experience, process performance and other metrics; addresses any issues and incorporate enhancements feedback into agile team's backlogOwn the requirements/user stories/product needs backlogs and prioritization process in an Agile operating modelBuild change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiativesApplies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.Builds effective relationships with internal/external stakeholders including third party suppliers, and collaborates with internal and external stakeholders in order to deliver against business objectives.Broader work or accountabilities may be assigned as neededMust-Have Skills:Typically, between 5-7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experiencePassion for discovering emerging technologies and innovative approaches to solve complex and non-routine problems, including exploring AI applicationsExpertise in designing digital experiences for B2B customers (SMB / Mid-market / Corporate Customers) - especially in at least one of the following areas: onboarding, servicing (live / virtual agents), payment issuance and acceptance, account management etc.A high level of curiosity, comfort with ambiguity and willingness to challenge the status quoGo-getter spirit, strong sense of ownership and eager to get things doneA track record of building and deploying digital initiatives across mobile, tablet & desktop within the financial services industryAbility to translate strategy, market trends, and customer needs into requirements and integrated, deployable feature sets.Knowledge of digital technology user interfaces, UX design practices, usability testing and digital analyticsExperience leading Agile teams and/or working in cross-functional teams.Nice to Have - Service Now ExperienceVerbal & written communication and presentation skills; ability to tell the art of the possible - In-depth / ExpertCollaboration & team skills; negotiating with tech and partner product teams to get things done - In-depth / ExpertAnalytical and problem-solving skills; creativity and ability to think outside the box - In-depth / ExpertData driven decision making; decisiveness over analysis paralysis - In-depth / ExpertGrade:7Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Customer Service Manager
Company Confidential, Edmonton, AB
The Customer Service Manager is responsible for providing a productive and motivating working environment, and addressing any issues/disputes from customers or clients. A Customer Service Manager job description generally includes:Delivering a comprehensive service to enquiring customersPossibly delegating certain customer enquiries to specific teamsManaging a large number of incoming calls and emailsManaging customers’ accountsKeeping a record of customer interaction and details of actions takenCommunicating with internal teams to discuss sales targetsGenerating sales leads, building sustainable relationships where necessaryReporting back on resultsCustomer Service Manager job qualifications and requirementsWhilst no degree is required for a Customer Services role, there are a number of traits that a candidate will be expected to display in order to excel in the role:Excellent verbal and written communication skillsThe ability to maintain calm under pressureA thorough knowledge of the product or service the company they work for is offeringEfficiency and organisational skillsAdministrative skillsComputer literacy in order to type up reports, results and details of customer interaction
Customer Service Manager
Company Confidential, West Vancouver, BC
The Customer Service Manager is responsible for providing a productive and motivating working environment, and addressing any issues/disputes from customers or clients. A Customer Service Manager job description generally includes:Delivering a comprehensive service to enquiring customersPossibly delegating certain customer enquiries to specific teamsManaging a large number of incoming calls and emailsManaging customers’ accountsKeeping a record of customer interaction and details of actions takenCommunicating with internal teams to discuss sales targetsGenerating sales leads, building sustainable relationships where necessaryReporting back on resultsCustomer Service Manager job qualifications and requirementsWhilst no degree is required for a Customer Services role, there are a number of traits that a candidate will be expected to display in order to excel in the role:Excellent verbal and written communication skillsThe ability to maintain calm under pressureA thorough knowledge of the product or service the company they work for is offeringEfficiency and organisational skillsAdministrative skillsComputer literacy in order to type up reports, results and details of customer interaction
Customer Service Manager work from home
Company Confidential, Montreal, QC
The Customer Service Manager is responsible for providing a productive and motivating working environment, and addressing any issues/disputes from customers or clients. A Customer Service Manager job description generally includes:Delivering a comprehensive service to enquiring customersPossibly delegating certain customer enquiries to specific teamsManaging a large number of incoming calls and emailsManaging customers’ accountsKeeping a record of customer interaction and details of actions takenCommunicating with internal teams to discuss sales targetsGenerating sales leads, building sustainable relationships where necessaryReporting back on resultsCustomer Service Manager job qualifications and requirementsWhilst no degree is required for a Customer Services role, there are a number of traits that a candidate will be expected to display in order to excel in the role:Excellent verbal and written communication skillsThe ability to maintain calm under pressureA thorough knowledge of the product or service the company they work for is offeringEfficiency and organisational skillsAdministrative skillsComputer literacy in order to type up reports, results and details of customer interaction
Group Product Manager
Equest, Vancouver, BC
Are you a manager that thrives in driving a cohesive vision cross the department while leading a portfolio of hyper-focused product managers? Do you enjoy serving a purpose that is deeply connected to our shoppers or employees, and their Best Buy experience? If yes, that come join Best Buy Canada's product team!Our group product manager role provides strong product-led leadership for the future of the group roadmap in a product model, in partnership with business stakeholders, engineering, agile & design experts. Groups at Best Buy Canada consist of cross-functional teams, each with their own Product Manager and own roadmap. Each group has complimentary teams that are working independently but cover similar areas of our customers' journey.We practice a remote first working model, leveraging in person interactions at our head office, in beautiful Vancouver, BC, for strategic, collaborative, and social purposes. Make a difference on our Product team as a group product manager. What you'll do as a group product manager:Hire & lead product managers for your group using the role of manager, coach or mentor as appropriatePartner with key stakeholders to align the portfolio with the company strategy, without overshadowing the product manager's relationshipBe in sync with your engineering partner, the software development lead, to ensure the group of products is staffed appropriately and delivering as expectedManage a substantial profit and loss (P&L) budget for your product group's resources, licenses, and spendBuild a culture of product enthusiasts, driving strategy and providing vision and direction in all your interactionsBe a people manager, a portfolio roadmap advisor, and a product expert in your group's domain. What we are looking for: 7-10 years in product management experience, with demonstrated increasing seniorityExperience driving large scale initiatives to successful outcomesPeople leadership experience with recruitment, hiring, coaching & mentorshipFamiliarity working in an agile software development environment and building products that go to production every sprintDemonstrated ability to discuss, understand, and simplify technical concepts for stakeholdersExperience with retail product management, or employee toolsets is a plusWhy you'll love it here:Employee discounts on awesome tech from day oneFlexible health benefits and wellness programTFSA and RRSP programs100% matched company pension planTraining programs to build new and transferable skills Access to professional internal coaches who are dedicated to your growth and success. About Best Buy As Canada's destination for the coolest tech, Best Buy Canada offers one of the best work environments in the country! Annually recognized as one of Canada's Top 100 Employers, our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work.We believe in a fair and inclusive hiring process. Join our amazing team! We are looking for people just like you. Base pay range Annual salary: $126,555.00 - $133,216.00This role is bonus eligible.Suite 102 - 425 West 6th Avenue, Vancouver, BC V5Y 1L3
Product Manager - Home Financing
BMO, Toronto, ON
Application Deadline: 05/30/2024Address:33 Dundas Street WestThe Home Financing Product team (HF) rallies towards a common goal - a connected experience for customers as they navigate their biggest financial commitment, their home. The Product Manager will manage the relationship with broker channel external partners, working with cross-functional teams to resolve issues and execute on the broker channel strategy.Working daily with external business partners, Analytics, Sales & Marketing, Distribution channels, Treasury, Product Ops, Digitization, Pricing, Policy, Compliance, Risk and Finance, HF brings together cross functional experts to deliver above market growth in a highly competitive industry.This position offers unparalleled opportunities to learn from experienced Financial Services leaders growing the good by powering our frontline and helping our customers achieve real financial progress.The Product Manager, Home Financing & Equity Products will primarily be responsible for supporting the acquisition strategy and Profit & Loss (P&L) for mortgages and home equity products in the mortgage broker channel, ensuring business plan expectations are achieved with additional focus on external partner relationship management, product design, strategy, customer experience, efficiency, compliance, innovation, continuous improvement and risk management.Supports the execution of strategic initiatives for the broker channel to deliver on business and financial goals in collaboration with internal and external stakeholdersSupports managing the relationship with external partners associated with the broker channelContributes to product policy strategies that support stable and predictable performance and provide strategic differentiation and competitive advantage relative to industry peers.Supporting managing and improving internal and external communication on product, policy, campaigns and other updates in the broker channelEnsures an optimal channel strategy, initiates developments to our channel strategy, and actively manages the channels as required.Contributes to product pricing strategies that support stable and predictable performance and provide strategic differentiation and competitive advantage relative to industry peers.Optimizes fee pricing across the product suite to facilitate profitable, quality growth and a stable, predictable stream of non-interest revenue.Optimizes the financial performance of the product portfolio through the management of customer experience, balance, mix, spread and non-interest revenue; increasing market share, share of wallet, and customer retention; and, product and customer profitability.Product Management and Development• Brings product expertise and intimately understand all aspects of product performance and drivers (market, financial, business) to inform product features and benefits and provide advice and recommendations to the Director.• Deliver product solutions and enhancements in alignment with the approved Personal Banking Canada strategy that effectively meets the needs of our sales force (e.g., contribute to ease of product sales, fulfillment and servicing), maximizing both product penetration and speed to market.• Optimize features and functionality through rationalization and simplification to profitably differentiate products in the marketplace based on a thorough understanding of competitor/ substitute products and product performance and deep customer knowledge/insights.• Develop strategic and tactical plans to manage existing products, seeking to maximize value creation across the product portfolio and streamline the product offering, as appropriate, balancing simplification of the product offering with customer need fulfillment.• Develop, implement and manage legacy product strategies (if applicable) including migration policy and strategies over time, balancing customer satisfaction with the costs and complexity of maintaining declining portfolios of retired products / pricing packages.• Participate in the development of end to end Distribution strategy for Home Financing Products so as to optimize profitability and penetration in the broker channel• Monitor operations to ensure product systems and processes are maintained and continuously improved. As appropriate, enhance the product delivery system infrastructure, including improvement of existing product systems, processes and documentation in support of product introductions, changes/ enhancements and operations, in order to meet customer needs and facilitate ease of sales, fulfillment and servicing.• Regularly monitor customer and competitive environments to ensure product offers remain relevant to customer needs and achieve the desired competitive positioning.• Provide input to the pricing structure for the product, particularly regarding feature/ price tradeoffs, based on a throughout understanding of competitor/ substitute products, product performance and deep customer knowledge/ insights.• Monitor product and system performance, acting as subject matter expert to systems development and implementation functions to ensure effectiveness, efficiency and achievement of results across P&C.• Monitor interest rates, and manage within approved product group strategies across the product suite, including maintaining the models to analyze the financial impact of rate decisions.Governance and Risk Management• Proactively explore existing and potential risks and sources of risk, taking specific actions to more accurately and effectively identify and manage various forms of risk, escalating probable issues of materiality to the Director.• Develop new analytical approaches and strategies to identify, measure, mitigate and manage product level risk and collaborate effectively with process simplification & technology on operational risk.• Lead compliance activities specific to portfolio, understanding the external regulatory and legal environment and mitigating risks to an acceptable level.• Where applicable, manage and maintain a full risk-based pricing capability, incorporating credit risk, market risk, drivers to enable pricing at the margin and push the risk/return envelope.• Provide the leadership team with expert advice on the impact of various product decisions on investment, liquidity, capital and transfer prices.• Develop and manage the governance and compliance oversight framework for the Product function to support executive attestations and accountabilities.Analytics & Reporting• Monitor current and forecasted metrics for growth in balances and profitability• Conduct regular analytics on product related metrics, including, but not limited to, revenue, balance, market share• Work with product analytics, customer insights teams to provide analysis and recommendations on campaigns, programs and initiatives• Participate and prepare regular quantitative reporting related to products/key initiatives• Track campaign/program effectiveness by conducting post-campaign analysis and evaluationKey AccountabilitiesA. Product management, research, strategy & documentationB. Program and campaign development (with database marketing and leads partners)C. Customer Lifecycle Management & Customer SegmentationD. Results monitoring and reporting (Financial, Product and Channel)E. Risk management & regulatory complianceF. Product Policies and ProceduresG. Product AssessmentH. Product Advice/Subject matter expertI. Channel Optimization and business model enhancementCross Functional Relationships• Distribution (Broker and all other relevant channels)• Corporate Marketing & Communications• Customer and Product Analytics• Risk, Compliance & legal• Technology & Operations, including Product Operations• Portfolio Management• Personal Sales Force Effectiveness• Finance, Accounting and Corporate treasuryKnowledge & SkillsKnowledge:• Product Management specific to Home FinancingExperience in the mortgage broker industry a strong asset• Product fundamentals; including understanding the design and how the product works (policies and procedures), knowledge of delivery infrastructure systems and the system linkages underlying• Project management• Real estate finance or broker relationship experience a strong asset• Financial services/ mortgage industry experience a strong assetConsumer/commercial credit experience a strong asset• Environmental awareness/understanding• Risk management• Process coordination and management• Industry and regulatory requirements understandingSkills:• Strong cross functional collaboration/Relationship Building• Strategic & Analytical Thinking• P&L management• Financial Modelling• Problem-solving• Time Management• Negotiation• Strong communication & influencing skills• Program/ Project Management• Microsoft Office (Advanced PowerPoint, Intermediated/Advanced Excel)Qualifications:• Possess advanced knowledge of Home Financing and related industry• Possesses a university degree in business/commerce, data sciences, engineering, finance and/or mathematics (graduate level degrees preferred) and/or 5 to 7 years of experience in product management and/or consulting• Familiar with/ willing to learn one or more industry leading data and analytics tool sets including, but not limited to, MS Power BI, TIBCO Spotfire, TIBCO BPM, SQL, SAS and Tableau Grade:7Job Category:People Manager / GestionnaireWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Customer Engagement Manager
PetSmart, Guelph, ON
ABOUT OUR STORE: What better place to share your love for pets than in our stores? With so many opportunities under one roof, you'll be sure to find a career path that inspires you. As part of the Department Manager team, youll ensure that the store runs smoothlyfrom head to tail. From motivating associates to ensuring we have the right product on the floor, our Department Managers drive the success of our stores by ensuring our customers have an engaging, personalized shopping experience. ABOUT YOUR ROLE: In a store as big as ours, we need all hands (and paws, wings and fins!) on deck to ensure we are operating efficiently. So, as a PetSmart Customer Engagement Manager, youll help lead the store team in the following areas: Pet Parent Engagement: Youll set the standards for customer engagement, ensuring that every pet and pet parent has a positive experience in our stores. Youll have fun getting to know the customers and their pets so you and the team can create a personalized shopping experience. Associate Leadership: Our associates are key to making great experience in our stores. As the Associate Lead, youll help to lead a team who are as passionate about pets as we are. Youll lead a team of retail and pet care associates who will ensure a safe, clean, and fun environment for our pets and pet parents. Overall Retail Initiatives: Creating an exceptional customer experience is a top priority for all our leaders. From ensuring our associates have extensive knowledge of pet solutions to building connections with pet parents, our leaders ensure a safe and fun environment in our stores. ABOUT YOUR CAREER: Just like were there for pets at every stage of their lives, well be with you at every stage of your career, too. With PetSmart, you will have opportunities to: Gain experience in a different business unitfrom the store to the salon or the Pets HotelDevelop your leadership skills as an Assistant Manager or Store ManagerTackle the challenge of a new store openingTransfer to any one of our 1600 stores nationwide THE WARM AND FUZZIES: Weve highlighted job responsibilities as best as we could abovebut the best parts of working at PetSmart cant be fully described in the job description. Its the excitement you feel when you help a little one pick out his very first fish. And not just any goldfish, but that one, right there, no not that one, this one, yea!Its the relief Rosie feels when you help her mom select the best food for her upset tummy and her delight when it turns out to be chicken flavored!!Its the pride of the giving Mickey a makeover in our salons watching him strut his stuff on the way out. Paws off, ladies, hes taken!Its the joy of reuniting Frankie with her family after a fun stay in our Pets Hotel.Its the celebration of Bellas birthday, Gizmos graduation from puppy classes or Aces adoption.Its the little things we do that add up to really big things that pets need. Working at PetSmart is not a job, its a community of those who work together for the love of pets. Apply now to experience a career that loves you back. We look forward to seeing your application to join our Department Management team! This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to. PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.
Customer Engagement Manager
PetSmart, Orillia, ON
ABOUT OUR STORE: What better place to share your love for pets than in our stores? With so many opportunities under one roof, you'll be sure to find a career path that inspires you. As part of the Department Manager team, youll ensure that the store runs smoothlyfrom head to tail. From motivating associates to ensuring we have the right product on the floor, our Department Managers drive the success of our stores by ensuring our customers have an engaging, personalized shopping experience. ABOUT YOUR ROLE: In a store as big as ours, we need all hands (and paws, wings and fins!) on deck to ensure we are operating efficiently. So, as a PetSmart Customer Engagement Manager, youll help lead the store team in the following areas: Pet Parent Engagement: Youll set the standards for customer engagement, ensuring that every pet and pet parent has a positive experience in our stores. Youll have fun getting to know the customers and their pets so you and the team can create a personalized shopping experience. Associate Leadership: Our associates are key to making great experience in our stores. As the Associate Lead, youll help to lead a team who are as passionate about pets as we are. Youll lead a team of retail and pet care associates who will ensure a safe, clean, and fun environment for our pets and pet parents. Overall Retail Initiatives: Creating an exceptional customer experience is a top priority for all our leaders. From ensuring our associates have extensive knowledge of pet solutions to building connections with pet parents, our leaders ensure a safe and fun environment in our stores. ABOUT YOUR CAREER: Just like were there for pets at every stage of their lives, well be with you at every stage of your career, too. With PetSmart, you will have opportunities to: Gain experience in a different business unitfrom the store to the salon or the Pets HotelDevelop your leadership skills as an Assistant Manager or Store ManagerTackle the challenge of a new store openingTransfer to any one of our 1600 stores nationwide THE WARM AND FUZZIES: Weve highlighted job responsibilities as best as we could abovebut the best parts of working at PetSmart cant be fully described in the job description. Its the excitement you feel when you help a little one pick out his very first fish. And not just any goldfish, but that one, right there, no not that one, this one, yea!Its the relief Rosie feels when you help her mom select the best food for her upset tummy and her delight when it turns out to be chicken flavored!!Its the pride of the giving Mickey a makeover in our salons watching him strut his stuff on the way out. Paws off, ladies, hes taken!Its the joy of reuniting Frankie with her family after a fun stay in our Pets Hotel.Its the celebration of Bellas birthday, Gizmos graduation from puppy classes or Aces adoption.Its the little things we do that add up to really big things that pets need. Working at PetSmart is not a job, its a community of those who work together for the love of pets. Apply now to experience a career that loves you back. We look forward to seeing your application to join our Department Management team! This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to. PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.
Customer Engagement Manager
PetSmart, St. Thomas, ON
ABOUT OUR STORE: What better place to share your love for pets than in our stores? With so many opportunities under one roof, you'll be sure to find a career path that inspires you. As part of the Department Manager team, youll ensure that the store runs smoothlyfrom head to tail. From motivating associates to ensuring we have the right product on the floor, our Department Managers drive the success of our stores by ensuring our customers have an engaging, personalized shopping experience. ABOUT YOUR ROLE: In a store as big as ours, we need all hands (and paws, wings and fins!) on deck to ensure we are operating efficiently. So, as a PetSmart Customer Engagement Manager, youll help lead the store team in the following areas: Pet Parent Engagement: Youll set the standards for customer engagement, ensuring that every pet and pet parent has a positive experience in our stores. Youll have fun getting to know the customers and their pets so you and the team can create a personalized shopping experience. Associate Leadership: Our associates are key to making great experience in our stores. As the Associate Lead, youll help to lead a team who are as passionate about pets as we are. Youll lead a team of retail and pet care associates who will ensure a safe, clean, and fun environment for our pets and pet parents. Overall Retail Initiatives: Creating an exceptional customer experience is a top priority for all our leaders. From ensuring our associates have extensive knowledge of pet solutions to building connections with pet parents, our leaders ensure a safe and fun environment in our stores. ABOUT YOUR CAREER: Just like were there for pets at every stage of their lives, well be with you at every stage of your career, too. With PetSmart, you will have opportunities to: Gain experience in a different business unitfrom the store to the salon or the Pets HotelDevelop your leadership skills as an Assistant Manager or Store ManagerTackle the challenge of a new store openingTransfer to any one of our 1600 stores nationwide THE WARM AND FUZZIES: Weve highlighted job responsibilities as best as we could abovebut the best parts of working at PetSmart cant be fully described in the job description. Its the excitement you feel when you help a little one pick out his very first fish. And not just any goldfish, but that one, right there, no not that one, this one, yea!Its the relief Rosie feels when you help her mom select the best food for her upset tummy and her delight when it turns out to be chicken flavored!!Its the pride of the giving Mickey a makeover in our salons watching him strut his stuff on the way out. Paws off, ladies, hes taken!Its the joy of reuniting Frankie with her family after a fun stay in our Pets Hotel.Its the celebration of Bellas birthday, Gizmos graduation from puppy classes or Aces adoption.Its the little things we do that add up to really big things that pets need. Working at PetSmart is not a job, its a community of those who work together for the love of pets. Apply now to experience a career that loves you back. We look forward to seeing your application to join our Department Management team! This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to. PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.
Customer Engagement Manager
PetSmart, Sydney, NS
ABOUT OUR STORE: What better place to share your love for pets than in our stores? With so many opportunities under one roof, you'll be sure to find a career path that inspires you. As part of the Department Manager team, youll ensure that the store runs smoothlyfrom head to tail. From motivating associates to ensuring we have the right product on the floor, our Department Managers drive the success of our stores by ensuring our customers have an engaging, personalized shopping experience. ABOUT YOUR ROLE: In a store as big as ours, we need all hands (and paws, wings and fins!) on deck to ensure we are operating efficiently. So, as a PetSmart Customer Engagement Manager, youll help lead the store team in the following areas: Pet Parent Engagement: Youll set the standards for customer engagement, ensuring that every pet and pet parent has a positive experience in our stores. Youll have fun getting to know the customers and their pets so you and the team can create a personalized shopping experience. Associate Leadership: Our associates are key to making great experience in our stores. As the Associate Lead, youll help to lead a team who are as passionate about pets as we are. Youll lead a team of retail and pet care associates who will ensure a safe, clean, and fun environment for our pets and pet parents. Overall Retail Initiatives: Creating an exceptional customer experience is a top priority for all our leaders. From ensuring our associates have extensive knowledge of pet solutions to building connections with pet parents, our leaders ensure a safe and fun environment in our stores. ABOUT YOUR CAREER: Just like were there for pets at every stage of their lives, well be with you at every stage of your career, too. With PetSmart, you will have opportunities to: Gain experience in a different business unitfrom the store to the salon or the Pets HotelDevelop your leadership skills as an Assistant Manager or Store ManagerTackle the challenge of a new store openingTransfer to any one of our 1600 stores nationwide THE WARM AND FUZZIES: Weve highlighted job responsibilities as best as we could abovebut the best parts of working at PetSmart cant be fully described in the job description. Its the excitement you feel when you help a little one pick out his very first fish. And not just any goldfish, but that one, right there, no not that one, this one, yea!Its the relief Rosie feels when you help her mom select the best food for her upset tummy and her delight when it turns out to be chicken flavored!!Its the pride of the giving Mickey a makeover in our salons watching him strut his stuff on the way out. Paws off, ladies, hes taken!Its the joy of reuniting Frankie with her family after a fun stay in our Pets Hotel.Its the celebration of Bellas birthday, Gizmos graduation from puppy classes or Aces adoption.Its the little things we do that add up to really big things that pets need. Working at PetSmart is not a job, its a community of those who work together for the love of pets. Apply now to experience a career that loves you back. We look forward to seeing your application to join our Department Management team! This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to. PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.
Customer Engagement Manager
PetSmart, Lethbridge, AB
ABOUT OUR STORE: What better place to share your love for pets than in our stores? With so many opportunities under one roof, you'll be sure to find a career path that inspires you. As part of the Department Manager team, youll ensure that the store runs smoothlyfrom head to tail. From motivating associates to ensuring we have the right product on the floor, our Department Managers drive the success of our stores by ensuring our customers have an engaging, personalized shopping experience. ABOUT YOUR ROLE: In a store as big as ours, we need all hands (and paws, wings and fins!) on deck to ensure we are operating efficiently. So, as a PetSmart Customer Engagement Manager, youll help lead the store team in the following areas: Pet Parent Engagement: Youll set the standards for customer engagement, ensuring that every pet and pet parent has a positive experience in our stores. Youll have fun getting to know the customers and their pets so you and the team can create a personalized shopping experience. Associate Leadership: Our associates are key to making great experience in our stores. As the Associate Lead, youll help to lead a team who are as passionate about pets as we are. Youll lead a team of retail and pet care associates who will ensure a safe, clean, and fun environment for our pets and pet parents. Overall Retail Initiatives: Creating an exceptional customer experience is a top priority for all our leaders. From ensuring our associates have extensive knowledge of pet solutions to building connections with pet parents, our leaders ensure a safe and fun environment in our stores. ABOUT YOUR CAREER: Just like were there for pets at every stage of their lives, well be with you at every stage of your career, too. With PetSmart, you will have opportunities to: Gain experience in a different business unitfrom the store to the salon or the Pets HotelDevelop your leadership skills as an Assistant Manager or Store ManagerTackle the challenge of a new store openingTransfer to any one of our 1600 stores nationwide THE WARM AND FUZZIES: Weve highlighted job responsibilities as best as we could abovebut the best parts of working at PetSmart cant be fully described in the job description. Its the excitement you feel when you help a little one pick out his very first fish. And not just any goldfish, but that one, right there, no not that one, this one, yea!Its the relief Rosie feels when you help her mom select the best food for her upset tummy and her delight when it turns out to be chicken flavored!!Its the pride of the giving Mickey a makeover in our salons watching him strut his stuff on the way out. Paws off, ladies, hes taken!Its the joy of reuniting Frankie with her family after a fun stay in our Pets Hotel.Its the celebration of Bellas birthday, Gizmos graduation from puppy classes or Aces adoption.Its the little things we do that add up to really big things that pets need. Working at PetSmart is not a job, its a community of those who work together for the love of pets. Apply now to experience a career that loves you back. We look forward to seeing your application to join our Department Management team! This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to. PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.
Customer Engagement Manager
PetSmart, Edmonton, AB
ABOUT OUR STORE: What better place to share your love for pets than in our stores? With so many opportunities under one roof, you'll be sure to find a career path that inspires you. As part of the Department Manager team, youll ensure that the store runs smoothlyfrom head to tail. From motivating associates to ensuring we have the right product on the floor, our Department Managers drive the success of our stores by ensuring our customers have an engaging, personalized shopping experience. ABOUT YOUR ROLE: In a store as big as ours, we need all hands (and paws, wings and fins!) on deck to ensure we are operating efficiently. So, as a PetSmart Customer Engagement Manager, youll help lead the store team in the following areas: Pet Parent Engagement: Youll set the standards for customer engagement, ensuring that every pet and pet parent has a positive experience in our stores. Youll have fun getting to know the customers and their pets so you and the team can create a personalized shopping experience. Associate Leadership: Our associates are key to making great experience in our stores. As the Associate Lead, youll help to lead a team who are as passionate about pets as we are. Youll lead a team of retail and pet care associates who will ensure a safe, clean, and fun environment for our pets and pet parents. Overall Retail Initiatives: Creating an exceptional customer experience is a top priority for all our leaders. From ensuring our associates have extensive knowledge of pet solutions to building connections with pet parents, our leaders ensure a safe and fun environment in our stores. ABOUT YOUR CAREER: Just like were there for pets at every stage of their lives, well be with you at every stage of your career, too. With PetSmart, you will have opportunities to: Gain experience in a different business unitfrom the store to the salon or the Pets HotelDevelop your leadership skills as an Assistant Manager or Store ManagerTackle the challenge of a new store openingTransfer to any one of our 1600 stores nationwide THE WARM AND FUZZIES: Weve highlighted job responsibilities as best as we could abovebut the best parts of working at PetSmart cant be fully described in the job description. Its the excitement you feel when you help a little one pick out his very first fish. And not just any goldfish, but that one, right there, no not that one, this one, yea!Its the relief Rosie feels when you help her mom select the best food for her upset tummy and her delight when it turns out to be chicken flavored!!Its the pride of the giving Mickey a makeover in our salons watching him strut his stuff on the way out. Paws off, ladies, hes taken!Its the joy of reuniting Frankie with her family after a fun stay in our Pets Hotel.Its the celebration of Bellas birthday, Gizmos graduation from puppy classes or Aces adoption.Its the little things we do that add up to really big things that pets need. Working at PetSmart is not a job, its a community of those who work together for the love of pets. Apply now to experience a career that loves you back. We look forward to seeing your application to join our Department Management team! This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to. PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.
Customer Engagement Manager
PetSmart, Pickering, ON
ABOUT OUR STORE: What better place to share your love for pets than in our stores? With so many opportunities under one roof, you'll be sure to find a career path that inspires you. As part of the Department Manager team, youll ensure that the store runs smoothlyfrom head to tail. From motivating associates to ensuring we have the right product on the floor, our Department Managers drive the success of our stores by ensuring our customers have an engaging, personalized shopping experience. ABOUT YOUR ROLE: In a store as big as ours, we need all hands (and paws, wings and fins!) on deck to ensure we are operating efficiently. So, as a PetSmart Customer Engagement Manager, youll help lead the store team in the following areas: Pet Parent Engagement: Youll set the standards for customer engagement, ensuring that every pet and pet parent has a positive experience in our stores. Youll have fun getting to know the customers and their pets so you and the team can create a personalized shopping experience. Associate Leadership: Our associates are key to making great experience in our stores. As the Associate Lead, youll help to lead a team who are as passionate about pets as we are. Youll lead a team of retail and pet care associates who will ensure a safe, clean, and fun environment for our pets and pet parents. Overall Retail Initiatives: Creating an exceptional customer experience is a top priority for all our leaders. From ensuring our associates have extensive knowledge of pet solutions to building connections with pet parents, our leaders ensure a safe and fun environment in our stores. ABOUT YOUR CAREER: Just like were there for pets at every stage of their lives, well be with you at every stage of your career, too. With PetSmart, you will have opportunities to: Gain experience in a different business unitfrom the store to the salon or the Pets HotelDevelop your leadership skills as an Assistant Manager or Store ManagerTackle the challenge of a new store openingTransfer to any one of our 1600 stores nationwide THE WARM AND FUZZIES: Weve highlighted job responsibilities as best as we could abovebut the best parts of working at PetSmart cant be fully described in the job description. Its the excitement you feel when you help a little one pick out his very first fish. And not just any goldfish, but that one, right there, no not that one, this one, yea!Its the relief Rosie feels when you help her mom select the best food for her upset tummy and her delight when it turns out to be chicken flavored!!Its the pride of the giving Mickey a makeover in our salons watching him strut his stuff on the way out. Paws off, ladies, hes taken!Its the joy of reuniting Frankie with her family after a fun stay in our Pets Hotel.Its the celebration of Bellas birthday, Gizmos graduation from puppy classes or Aces adoption.Its the little things we do that add up to really big things that pets need. Working at PetSmart is not a job, its a community of those who work together for the love of pets. Apply now to experience a career that loves you back. We look forward to seeing your application to join our Department Management team! This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to. PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.
Customer Engagement Manager
PetSmart, Barrie, ON
ABOUT OUR STORE: What better place to share your love for pets than in our stores? With so many opportunities under one roof, you'll be sure to find a career path that inspires you. As part of the Department Manager team, youll ensure that the store runs smoothlyfrom head to tail. From motivating associates to ensuring we have the right product on the floor, our Department Managers drive the success of our stores by ensuring our customers have an engaging, personalized shopping experience. ABOUT YOUR ROLE: In a store as big as ours, we need all hands (and paws, wings and fins!) on deck to ensure we are operating efficiently. So, as a PetSmart Customer Engagement Manager, youll help lead the store team in the following areas: Pet Parent Engagement: Youll set the standards for customer engagement, ensuring that every pet and pet parent has a positive experience in our stores. Youll have fun getting to know the customers and their pets so you and the team can create a personalized shopping experience. Associate Leadership: Our associates are key to making great experience in our stores. As the Associate Lead, youll help to lead a team who are as passionate about pets as we are. Youll lead a team of retail and pet care associates who will ensure a safe, clean, and fun environment for our pets and pet parents. Overall Retail Initiatives: Creating an exceptional customer experience is a top priority for all our leaders. From ensuring our associates have extensive knowledge of pet solutions to building connections with pet parents, our leaders ensure a safe and fun environment in our stores. ABOUT YOUR CAREER: Just like were there for pets at every stage of their lives, well be with you at every stage of your career, too. With PetSmart, you will have opportunities to: Gain experience in a different business unitfrom the store to the salon or the Pets HotelDevelop your leadership skills as an Assistant Manager or Store ManagerTackle the challenge of a new store openingTransfer to any one of our 1600 stores nationwide THE WARM AND FUZZIES: Weve highlighted job responsibilities as best as we could abovebut the best parts of working at PetSmart cant be fully described in the job description. Its the excitement you feel when you help a little one pick out his very first fish. And not just any goldfish, but that one, right there, no not that one, this one, yea!Its the relief Rosie feels when you help her mom select the best food for her upset tummy and her delight when it turns out to be chicken flavored!!Its the pride of the giving Mickey a makeover in our salons watching him strut his stuff on the way out. Paws off, ladies, hes taken!Its the joy of reuniting Frankie with her family after a fun stay in our Pets Hotel.Its the celebration of Bellas birthday, Gizmos graduation from puppy classes or Aces adoption.Its the little things we do that add up to really big things that pets need. Working at PetSmart is not a job, its a community of those who work together for the love of pets. Apply now to experience a career that loves you back. We look forward to seeing your application to join our Department Management team! This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to. PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.
Customer Engagement Manager
PetSmart, Sault Ste. Marie, ON
ABOUT OUR STORE: What better place to share your love for pets than in our stores? With so many opportunities under one roof, you'll be sure to find a career path that inspires you. As part of the Department Manager team, youll ensure that the store runs smoothlyfrom head to tail. From motivating associates to ensuring we have the right product on the floor, our Department Managers drive the success of our stores by ensuring our customers have an engaging, personalized shopping experience. ABOUT YOUR ROLE: In a store as big as ours, we need all hands (and paws, wings and fins!) on deck to ensure we are operating efficiently. So, as a PetSmart Customer Engagement Manager, youll help lead the store team in the following areas: Pet Parent Engagement: Youll set the standards for customer engagement, ensuring that every pet and pet parent has a positive experience in our stores. Youll have fun getting to know the customers and their pets so you and the team can create a personalized shopping experience. Associate Leadership: Our associates are key to making great experience in our stores. As the Associate Lead, youll help to lead a team who are as passionate about pets as we are. Youll lead a team of retail and pet care associates who will ensure a safe, clean, and fun environment for our pets and pet parents. Overall Retail Initiatives: Creating an exceptional customer experience is a top priority for all our leaders. From ensuring our associates have extensive knowledge of pet solutions to building connections with pet parents, our leaders ensure a safe and fun environment in our stores. ABOUT YOUR CAREER: Just like were there for pets at every stage of their lives, well be with you at every stage of your career, too. With PetSmart, you will have opportunities to: Gain experience in a different business unitfrom the store to the salon or the Pets HotelDevelop your leadership skills as an Assistant Manager or Store ManagerTackle the challenge of a new store openingTransfer to any one of our 1600 stores nationwide THE WARM AND FUZZIES: Weve highlighted job responsibilities as best as we could abovebut the best parts of working at PetSmart cant be fully described in the job description. Its the excitement you feel when you help a little one pick out his very first fish. And not just any goldfish, but that one, right there, no not that one, this one, yea!Its the relief Rosie feels when you help her mom select the best food for her upset tummy and her delight when it turns out to be chicken flavored!!Its the pride of the giving Mickey a makeover in our salons watching him strut his stuff on the way out. Paws off, ladies, hes taken!Its the joy of reuniting Frankie with her family after a fun stay in our Pets Hotel.Its the celebration of Bellas birthday, Gizmos graduation from puppy classes or Aces adoption.Its the little things we do that add up to really big things that pets need. Working at PetSmart is not a job, its a community of those who work together for the love of pets. Apply now to experience a career that loves you back. We look forward to seeing your application to join our Department Management team! This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to. PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.
Customer Engagement Manager
PetSmart, Cambridge, ON
ABOUT OUR STORE: What better place to share your love for pets than in our stores? With so many opportunities under one roof, you'll be sure to find a career path that inspires you. As part of the Department Manager team, youll ensure that the store runs smoothlyfrom head to tail. From motivating associates to ensuring we have the right product on the floor, our Department Managers drive the success of our stores by ensuring our customers have an engaging, personalized shopping experience. ABOUT YOUR ROLE: In a store as big as ours, we need all hands (and paws, wings and fins!) on deck to ensure we are operating efficiently. So, as a PetSmart Customer Engagement Manager, youll help lead the store team in the following areas: Pet Parent Engagement: Youll set the standards for customer engagement, ensuring that every pet and pet parent has a positive experience in our stores. Youll have fun getting to know the customers and their pets so you and the team can create a personalized shopping experience. Associate Leadership: Our associates are key to making great experience in our stores. As the Associate Lead, youll help to lead a team who are as passionate about pets as we are. Youll lead a team of retail and pet care associates who will ensure a safe, clean, and fun environment for our pets and pet parents. Overall Retail Initiatives: Creating an exceptional customer experience is a top priority for all our leaders. From ensuring our associates have extensive knowledge of pet solutions to building connections with pet parents, our leaders ensure a safe and fun environment in our stores. ABOUT YOUR CAREER: Just like were there for pets at every stage of their lives, well be with you at every stage of your career, too. With PetSmart, you will have opportunities to: Gain experience in a different business unitfrom the store to the salon or the Pets HotelDevelop your leadership skills as an Assistant Manager or Store ManagerTackle the challenge of a new store openingTransfer to any one of our 1600 stores nationwide THE WARM AND FUZZIES: Weve highlighted job responsibilities as best as we could abovebut the best parts of working at PetSmart cant be fully described in the job description. Its the excitement you feel when you help a little one pick out his very first fish. And not just any goldfish, but that one, right there, no not that one, this one, yea!Its the relief Rosie feels when you help her mom select the best food for her upset tummy and her delight when it turns out to be chicken flavored!!Its the pride of the giving Mickey a makeover in our salons watching him strut his stuff on the way out. Paws off, ladies, hes taken!Its the joy of reuniting Frankie with her family after a fun stay in our Pets Hotel.Its the celebration of Bellas birthday, Gizmos graduation from puppy classes or Aces adoption.Its the little things we do that add up to really big things that pets need. Working at PetSmart is not a job, its a community of those who work together for the love of pets. Apply now to experience a career that loves you back. We look forward to seeing your application to join our Department Management team! This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to. PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.