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Assistant Manager - Mayfair Victoria
LUSH Fresh Handmade Cosmetics, Victoria, BC
Position:Assistant ManagerHours: 40 WeeklyEver wondered what it's like behind the bubbles?#lushcareersLush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers' bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through ourCharity Pot Program.We Offer: A fun and funky store atmosphere where individualism is encouraged A 50% discount off all our products to keep you smelling and feeling fresh An unconventional retail structure to support your entrepreneurial spirit The opportunity for growth as Lush loves to promote from within Assistant ManagerAs Assistant Manager, you bring Lush's Leadership Practices into all elements of your business interactions with customers, fellow staff and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.The ASM supports the Shop Manager as needed in all business areas and as delegated by their Market Leader; as second-in-command the ASM will pick up Manager duties as required to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.Responsibilities: Sales & Customer Experience: Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day. Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives. Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need Driving Sales: demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results. Team Leadership: Lead Fearlessly: Be present to support your team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet their sales goals Grow Talent: by owning your own development, assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities; and supporting the growth of your team through coaching and leading by example. Be Real: with your needs and feedback for your team and leaders and adaptable to the needs of the business as required Live with Purpose: engage your team at every level of your business to ensure they are inspired, motivated and building strong peer and customer relationships and are connected to the brand values Recruitment and Selection: Support the staffing of your shop with top-performing staff by working actively within your markets to network, recruit, hire and succession plan. Staff Development: collaborate with your Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices. Operational Excellence: Policies and Procedures: Support your manager to keep your shop complaint and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, health and safety and daily communication. · Stock and Inventory: Support the training of your inventory team to abide by fresh standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times within your allocated budget. Visuals and Merchandising: Identify and support the development of your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales. Scheduling, Time and Attendance: ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy. Qualifications:Required: 1-3 years managing or supervising in a retail environment Excellent listeningand communication skills Excellent analytical, critical thinking and troubleshooting skills. Excellent organization and time management skills Strong customer service, supervisory and sales skills Knowledge and interest in skincare, natural beauty and ethical business Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends Preferred: Experience with consultation-based customer service models Ability to develop and train staff through positive coaching and feedback Proficient in excel, Microsoft suit, and adaptable to other systems as required Basic HR skills in hiring, scheduling, training, and performance management Experience in cross cultural collaboration and DEIB or social justice training Fluency in Spanish, French or other languages At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings. Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.
Store Manager - Woodgrove Mall
LUSH Fresh Handmade Cosmetics, Nanaimo, BC
Position:Store ManagerEver wondered what it's like behind the bubbles?#lushcareersLush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers' bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through ourCharity Pot Program.We Offer: A fun and funky store atmosphere where individualism is encouraged A 50% discount off all our products to keep you smelling and feeling fresh An unconventional retail structure to support your entrepreneurial spirit The opportunity for growth as Lush loves to promote from within Shop ManagerAs a Shop Manager, you bring Lush's Leadership Practices into all elements of your business interactions with customers, fellow staff, and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.The Shop Manager supports the Lush retail business and reports to their Market Leader; as Shop Manager you are responsible for managing budgets and exceeding sales while creating an environment for strong customer experience, staff experience and operational excellence. You own your development: assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities.Responsibilities:Sales & Customer Experience: Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs, and makes their day. Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives. Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need. Driving Sales: demonstrate strong business acumen and understanding of your metrics and reports by developing and executing business plans that align with the American business strategy to achieve both short- and long-term goals that improve KPIs and achieve sales goals. Team Leadership: Leadership Practices and Staff Development: demonstrate the Leadership Practices and coach and develop your team in their careers by creating development plans, encouraging learning through Lush tools, coaching behaviors as they arise, and providing constructive feedback that inspires and motivates. Diversity, Equity, Inclusion, and Belonging: actively committed to maintaining a diverse team and creating an inclusive environment by prioritizing DEIB training and initiatives and actively collaborating with your team on solutions that promote equity and belonging. Engagement and Performance:balances analysis, experience, and perspective when making decisions about performance concerns and createsaction plans to improve staff engagement, demonstrating empathy and considering personal situations/struggles when approaching performance concerns. Recruitment and Selection:forms teams with appropriate and diverse mix of styles, perspectives, andexperience and demonstrate equal employment opportunity practices by providing transparency and equity in the interview and promotion process and supporting staff to grow and develop in their retail careers. Operational Excellence: Policies and Procedures: prioritize shop compliance and ensure your staff have completed training and are practicing company standards for time and attendance, breaks and meals, product integrity, respectful workplace, anti-harassment and anti-discrimination guidelines, health and safety protocols, daily communication, all within your budget. Stock and Inventory: Ensure your team is trained and equipped to abide by standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times; using inventory reporting tools, create and execute action plans to manage orders, inventory and waste, within your allocated budget. Visuals and Merchandising: Create and execute merchandising plans to improve KPIs and train and manage your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales. Scheduling, Time, and Attendance: ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks, and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy, while staying within your labor budget. Qualifications:Required: 3-5 years managing in a retail environment. Strong HR skills in hiring, scheduling, training, conflict resolution and performance management Excellent listeningand communication skills Excellent analytical, critical thinking and troubleshooting skills. Excellentorganization and time management skills Strong customer service, supervisory and sales skills Knowledge and interest in skincare, natural beauty, and ethical business Ability to work flexible hours to meet the needs of the shop including holidays, evenings, and weekends. Preferred: Experience with consultation-based customer service models Ability to develop and train staff through positive coaching and feedback. Strong record of accomplishment of developing retail staff careers. Proficient in excel, Microsoft suit, and adaptable to other systems as required. Experience in cross cultural collaboration and DEIB or social justice training Fluency in Spanish, French, or other languages At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings. Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.
Manager, Philanthropy and Alumni Relations
Douglas College, New Westminster, BC
Position DetailsPosition Information Position Title Manager, Philanthropy and Alumni Relations Posting Number 02033SA Location Hybrid / New Westminster Campus / Coquitlam Campus Grade or Pay Level A - Pay Band 11 Salary Range Minimum- $89,455, Control Point- $119,273, Maximum- $131,201; Placement within a salary band is typically up to the Control Point based on a review of skills, experience and internal equity. The College may place over Control Point in limited circumstanc Position Type Administration - Regular Posting Type Internal/External Regular/Temporary Regular Employment Type Full-Time Posting Category Administration Start Date 12/01/2023 End Date Day of the Week Mondays to Fridays Shift N/A Work Arrangements This regular full-time position is available as of December 1, 2023. Regular hours of work are 8:30am to 4:30pm, Monday to Friday; however occasional evenings and weekends may be required.Travel between Douglas College's locations and to other locations in the lower mainland as required. What Douglas Offers DO what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate, motivated people to join us in making one of Canada's best colleges even better. The Role The Manager, Philanthropy and Alumni Relations will play an important role in helping to raise philanthropic revenues and engage alumni and the wider community in the College's strategic priorities. Working alongside the Director, Philanthropy, the Manager, Philanthropy and Alumni Relations will build strong relationships with donors, alumni and other stakeholders to implement and enhance activities to increase the Colleges' donor pipeline, seek new opportunities for support, and engage its alumni and wider community in the life of the College. The Manager, Philanthropy and Alumni Relations supervises Philanthropy and Alumni Relations staff members using the Douglas College Strategic Plan to guide their work.ResponsibilitiesUnder the direction of the Director, Philanthropy with dotted line reporting to the Associate Director, Annual Giving and Alumni Relations, the Manager, Philanthropy and Alumni Relations is responsible for the following: PHILANTHROPY •Assists in the development and implementation of the major gift and planned giving strategy; •Drafts grant proposals, cases for support, donor impact reports, media releases and other donor-related communications to support the strategic directions of Douglas College, in collaboration with the Marketing and Communications Office; •Identifies, cultivates solicits and stewards corporate, foundation and individual major gift and planned giving prospects to achieve annual goals; •Prepares reports on progress towards goals; •Manages a major gift and planned giving portfolio that includes recognition activities; •Works in partnership with the Marketing and Communications Office on the development and implementation of the Foundation and Alumni Relations communications plan, under the direction and supervision of the Associate Director, Annual Giving and Alumni Relations; •Establishes strategic relationships with academic and administrative leaders across Douglas College; •Attends networking events with the Director, Philanthropy and/or the Associate Director, Annual Giving and Alumni Relations to promote Douglas College Foundation in the community; •Participates in professional organizations and keeping current on fundraising initiatives and related activities in post-secondary education, competing environments and the general business environment; •Keeps current with political, economic, social and educational trends that might have an impact on the work of Douglas College Foundation; •Represents the College and College interests externally in collaboration with the Director, Philanthropy and/or the Associate Director, Annual Giving and Alumni Relations and other College and academic leaders; •Informs the Foundation and Alumni Relations' leadership team on matters relating to major and planned gifts; •Provides leadership and direction to Foundation and Alumni staff and volunteers including but not limited to recruitment and selection, training, approving work schedules, performance planning, professional development, evaluating and disciplining where appropriate; •Performs other related duties as required. ALUMNI RELATIONS Under the direction of the Associate Director, Annual Giving and Alumni Relations, this position is responsible for: •Assists in the development and implementation of an alumni engagement strategy that specifically aims to build the Colleges' global alumni community; •Oversees a calendar of engagement alumni activities and events throughout the year, as well as engaging and supporting key volunteers to contribute time and expertise in support of the engagement strategy; •Manages and optimizes the capture and use of alumni and stakeholder contact and engagement data; Liaising with Faculties and other internal College units to build partnerships and identify areas of alumni collaboration, including events, mentorships, guest speakers, internships, Giving Day, etc.; •Liaises with Enrollment Services, to help plan and implement bi-annual Convocation activities; •Delivers the fundraising strategy focused on alumni, embedding strong stewardship and relationship management systems; •Identifies, negotiates and manages alumni affinity marketing initiatives and other alumni benefits; •Performs other related duties as required. To Be Successful in this Role You Will Need •Established professional credibility as evidenced by a degree from an accredited post-secondary institution in a related area of study, or an equivalent combination of education and experience; •At least five years of experience in alumni relations combined with three to five years experience in major donor fundraising; •Proven track record of generating significant gifts from high net worth individuals; •Extensive knowledge of and experience with fundraising strategies, practices, techniques, databases and programs; •Proven record of achieving fundraising goals; •Excellent organizational, analytical and leadership skills; •Excellent written, presentation and oral communication skills; •Demonstrated ability to model appropriate professional, ethical and collaborative behaviours consistent with the responsibilities of this position; and •Previous supervisory or management experience, preferably in a unionized, public sector environment. LEADERSHIP COMPETENCIES : • Donor-focused - Anticipates and responds to the needs of donors and other internal and external clients of the organization. Acknowledges and recognizes gifts in ways that are meaningful to donors and appropriate to the mission and values of the College and the Foundation. Keeps donor interests and perspectives at the forefront. • Alumni-focused - Anticipates and responds to the needs of alumni and other internal and external clients of the organization. Keeps alumni relations interests and perspectives at the forefront. • Administrative Skills - Provides leadership to, and ensures accountability for, achievement of major gifts goals and objectives • Organizational Skills : is focused; simplifies often complex and lengthy matters; has effective time and project management skills; has ability to separate important issues and identify priorities. • Leadership Skills - Achieves desired organizational results by encouraging and supporting the contribution of others; and is a proactive and positive team player who acts with a sense of urgency and leads by example; sets and communicates clear goals. • Communications Skills - Possesses excellent communication skills, both verbal, and written and expresses thoughts in an organized, concise manner. Actively listens to the issues of others in a manner that elicits support. Develops and delivers effective presentations. Has the ability to present information and ideas to diverse business groups. • Influential and Collaborative - Has an honest, open, and consistent approach to working with others toward organizational strategic objectives and possesses strong relationship and interpersonal skills, including the ability to build relationships and develop and maintain partnerships. • Market Knowledge - Continuously seeks to stay current and be at the leading edge in his/her field and is committed to continuous learning; one that is self-motivated and self-directed, being able to work independently with a sense of urgency to task completion. • Organizationally Astute - Is diplomatic and tactful; non-confrontational; recognizes internal and external sensitivities; has an intuitive ability to read the political implications of recommendations and actions; uses sound judgment. • Innovative & Entrepreneurial Approach - Seeks out possibilities, develops new ideas, and effectively moves them forward. Is creative, innovative and takes advantage of opportunities, while recognizing the necessity of working with limited resources and in alignment with the strategic directions of the Foundation and the College. • Energetic & Adaptable - Is prepared to take on longer-term initiatives and does so with enthusiasm; ability to adapt to new and changing situations; able to alter course/direction when necessary; enjoys and embraces new challenges. Flexible; able to deal with stress effectively. Link to Full Position Profile Equity Statement Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status. Needs a Criminal Records Check No Posting Detail Information Open Date 10/04/2023 Close Date Open Until Filled Yes Special Instructions to Applicant Interested applicants must submit their application and all required documents online on the Douglas College Career Site [www.douglascollegecareers.ca]. Qualified internal applicants shall be given first consideration in filling the position.Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying. All candidates selected for interview will need to bring original certificates and diplomas of educational credentials noted on their resume. Quick Link for Direct Access to Posting https://www.douglascollegecareers.ca/postings/11433
Manager Quantitative Analytics
TD, Toronto, ON
Hours 37.5 Workplace Model Hybrid Pay Details We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.Department Overview TD Model Validation (MV) group is responsible for the independent validation and approval of analytical models used for risk, pricing, hedging, and capital evaluation for portfolio of financial products. This also includes validation of decision-making models, such as credit approval and behavioral scoring models. Job Details The successful candidate will be a member of the Non-Retail MV group covering both quantitative and qualitative models designed for Non-retail Credit Risk Capital and Allowance estimation and Non-retail Credit Risk and PPNR Stress Testing. The position reports to the Senior Manager, Non-Retail Model Validation group within MV. Detailed accountability includes:• Validate non-retail models including Credit Risk Parameters (i.e., PD, LGD and EAD) and allowance Models (i.e. IFRS 9 and CECL), and Credit Risk and PPNR stress testing models for the non-retail portfolios• Design and implement validation methodologies and standards. Ensure that the validation methodologies and standards are in line with industry best practice or address regulatory and audit requirements and/or findings in a timely manner.• Evaluate the conceptual soundness of the model methodology; Reasonability of assumptions and reliability of inputs; Suitability and comprehensiveness of performance metrics and risk measures associated with the use of the model.• Apply a variety of technical / statistical tests, modeling techniques and business insights to assess the model specification and performance.• Evaluate and implement external models used for benchmarking internal model performance. Participate in model selection and related due diligence activity.• Actively participate with business partners in internal data management to ensure data integrity and the completeness of data capture for model validation and development purpose, as well as meet regulatory requirements on data capture and retention.• Maintain/develop professional knowledge of techniques and developments in the field of quantitative analysis and share knowledge with business partners and senior management.The position involves working effectively with different internal partners such as the Model Development (MD) Group, Internal Audit, etc. Job Requirements • Robust quantitative skills with an advanced degree in one or more of the following areas: Financial Engineering, Mathematics, Statistics, Econometrics, Computer Science & Engineering• Proficiency in SAS and at least one of the following: R, MATLAB, Python, VBA• Ability to write complex SQL queries for data analysis• Familiarity with various modelling techniques and comfortable to conduct quantitative tests• Experience in model development or validation is required• Exposure or experience in credit risk modelling (e.g. AIRB parameter models, allowance models or credit risk stress testing models) for C&I/CRE portfolios is required• Good understanding of AIRB parameters and IFRS9 / CECL requirements and business acumen in macroeconomics and commercial / wholesale credit lending is an asset• Inquisitive nature, ability to ask the right questions and escalate issues. Risk & Control mindset• Good time management and multitasking skills with minimal supervision• Excellent ability to write comprehensive technical documents is required Company Overview Our ValuesAt TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. Making Your Well-being a PriorityA supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best. Our Total Rewards PackageOur Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. How We WorkAt TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they'll always have access to the TD community and experience our culture of care. Who We AreTD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. Inclusiveness Our Commitment to Diversity, Equity, and Inclusion At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. Accommodation Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. How We're Helping Make an Impact in Communities TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. We look forward to hearing from you!
Senior Manager, Major Gifts and Planned Giving
Rogers, Toronto, ON
Senior Manager, Major Gifts and Planned Giving At the Toronto Blue Jays, our mission is to get better every day to win world series championships and celebrate with our fans across Canada. Whether you are part of our team on or off the field, we have an unwavering commitment to elevate every aspect of our roles, consistently innovating and delivering excellence each day.We offer a unique and exciting experience that extends beyond the ballpark, whether you are passionate about baseball or simply interested in becoming a part of a multifaceted, diverse sports organization, we welcome you.If you are motivated to help bring World Series Championships back to Canada and to celebrate with our fans, there's a spot waiting for you here with the Toronto Blue Jays! Jays Care Philanthropy Team Senior Manager, Major Gifts and Planned Giving Reports to: Director, Philanthropy Direct Report: Manager, Philanthropy Salary: $75,000 to $85,000 Description: With a keen understanding of the value that sport and recreational programming has in the development of children and youth, the successful candidate in this newly created role will possess a deep commitment to building long-term, donor centric relationships with sensitivity and professionalism. As a senior member of the Philanthropy team, reporting to the Director, Philanthropy, the Senior Manager, Major Gifts and Planned Giving will focus on identifying, cultivating, soliciting and stewarding individuals donors to make transformative donations through annual donations, multi-year pledge commitments, estate planning and other financial vehicles. The Senior Manager will also support the strategy for the annual, monthly, mid-level and donor circle programs. The Senior Manager will be part of a high performing philanthropy team that works collaboratively with Foundation colleagues and Toronto Blue Jays departments to inspire meaningful donor relationships. Major Gifts: (40%) Develop and lead a portfolio of Major Gift donors ($25,000 to $750,000+) through all stages of the donor cycle Prepare related briefing notes and call reports, individualized solicitation proposals, presentations and other correspondence, in collaboration with Donor Relations and Programs Ensure Major Gift pledges, renewals and other gift transactions are processed effectively and efficiently Planned Giving: (40%) As the subject matter expert, the Senior Manager is responsible for developing the annual strategy for Planned Giving at Jays Care Foundation, and then implementing the tactics and evaluating them annually in conjunction with the Director, Philanthropy and Director, Finance Compassionately helps donors and prospects to support Jays Care Foundation with strategic and high impact gift plans that celebrate their legacy In collaboration with Finance and Donor Relations, track expected Planned Gifts, and steward family members and executors Develop lead generation opportunities to develop a portfolio of individual Planned Giving prospects and cultivate and solicit them Steward a portfolio of confirmed Planned Giving Donors Actively identify opportunities to promote Planned Giving across available channels Lead the development of marketing tools to educate and inspire prospective donors about Planned Giving vehicles in support of Jays Care In partnership with Donor Relations, enhance the engagement and stewardship program for Planned Giving donors such as the development and execution of a Legacy Circle strategy People Management, Leadership and Collaboration (10%) In collaboration with the Director, Philanthropy, developing and monitoring key performance indicators, ensuring reports are in place to measure team's impact, enhancing the process for how prospects are moved and finding efficiencies for the team In collaboration with the Philanthropy team, develop and implement Standard Operating Procedures and strategies Provide coaching and support to the Manager, Philanthropy with regular meetings, semi-annual performance evaluation/ feedback including assessing workload, prioritizing activity, ensuring resources are allocated against opportunities where they can have maximum benefit to the organization and meeting aggressive revenue goals Mentors Philanthropy team members on planned giving tactics and strategies to promote blended giving and the culture of philanthropy Assist in the attraction and coordination of volunteers for fundraising events and program needs Provide support to other members of the Philanthropy team and the Programs team as required and requested In collaboration across the Philanthropy team, develop and evaluate communication tools for donor engagement Planning and Administration (10%) Support the Director in annual and multi-year budget and strategic planning process Support the development and execution of organizational priority campaigns and initiatives Maintain Salesforce database for pipeline management, proposals, gift tracking, agreements and future actions In collaboration with Finance, prepare invoices, track payments and payment follow up Use Sharepoint effectively and ensure all team members are optimizing use Attend professional development sessions and seek external relationships to help create a best-in-class and innovative partnerships department Professionally represent the Toronto Blue Jays and Jays Care Foundation brands while delivering a great experience to our partners Foster relationships with a diverse community of donors Operate within the culture and core values of the organization Work as a team player promoting a positive and professional work environment and conducting the role with integrity and respect Cultivate strong professional relationships with programs, finance and marketing & communications and Toronto Blue Jays Qualifications: Seven (7+) plus years of relevant work experience in fundraising in the not-for-profit sector with experience in Major Gifts and Planned Giving fundraising and a proven track record of closing gifts at the $100k+ level Strong, demonstrated experience in independently developing and managing a major gift ($100,000+) prospect pipeline Deep experience in Planned Giving instruments, ideally an active member of Canadian Association of Gift Planners, with in-depth understanding of best-in-class techniques and strategies with a keen interest in staying current with gift vehicles and industry trends Demonstrated knowledge and understanding of tax laws, regulations and compliance issues that govern charitable giving in Canada and globally Strong experience in strategy development, implementation and evaluation, and budget management Ability to read/understand financial statements, do calculations, etc. A basic understanding of the financial/economic environment. Comfort and ease in interpreting legal concepts/language. Ability to translate complex concepts and structures into simple, plain English language both in writing and speech Strong emotional intelligence, including the ability to read people and situations astutely and respond accordingly, as well as high levels of self-awareness and compassion Exceptional relationship building skills with donors and cross functionally Strong experience working with cross functional team, multiple stakeholders and a cross section of people from executive corporate leaders to custodians Experience managing a direct report, working with board members and Revenue Development Committee and working collaboratively with cross functional team members to achieve success Entrepreneurially minded with creative thinking skills, solution oriented Exceptional verbal and written English communications skills, with strong presentation skills Demonstrated experience working in a fast-paced environment, managing several initiatives simultaneously Proficient in fundraising platforms such as Artez, Classy Proficient in Microsoft Office, Canva Substantial experience with Salesforce, Raiser's Edge or similar database management system If you require accessibility accommodation, please indicate in your application. Application is only open to those legally eligible to work in Canada. Candidates who successfully progress to the subsequent interview phase will receive communication no later than January 8th . At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ . Successful candidates will be required to complete a background check as part of the hiring process.Schedule:Full time Shift: Day Length of Contract: Not Applicable (Regular Position) Work Location:1 Blue Jays Way (210), Toronto, ON Travel Requirements: Up to 10% Posting Category/Function: Project Management & Coordination Requisition ID: 301099Posting Notes:Rogers Sports & MediaLocation: Toronto, ON, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Marketing Manager, Database, Strategic Planning, Project Manager, Compliance, Marketing, Technology, Strategy, Legal
Regional Manager, Health, Safety & Envrionment - Quebec
WSP Canada, Montreal, QC
The Opportunity:The Regional Manager - HSE Risks Prevention Expertise Delivery for the region of Quebec is responsible for ensuring that the regional team of advisors, under his/her supervision, is consistently & competently proactively supporting and overseeing the Business Sectors' staff & employees in implementing WSP Canada's processes & controls for the prevention of injuries, illnesses, and environmental impacts, arising from activities of employees and subcontractors.The Regional Manager ensures that the expertise delivery provided by the Risk Prevention Advisors is aligned with WSP Canada's HSE Management System, regional regulatory requirements, as well as the orientations provided by the HSE VP and the Director of HSE Risks Prevention Expertise Delivery.The Regional Manager is also the Business Partner of the Regional Executive Vice-President of Quebec; as such the Regional Manager must provide a fact-based and actionable picture to the EVP of the situation of the Region's HSE performance, areas of weaknesses, and opportunities of improvements, and must provide advice to the EVP on how to positively influence the region towards continually improving injury prevention.The Regional Manager - HSE Risk Prevention Expertise Delivery, must be able to articulate what prevention of I&I is all about in term of processes which his/her team of Advisors need to focus on, rather than on the reactive ones. When overseeing the work of his/her team of advisors and advising the Operations, the Regional Manager must be able to regularly make links between concrete situations and WSP's OHS policy and the following principles: All tasks and all projects which contain high risks activities (significant OHS hazards and/or significant environmental aspects), are subject to a formal risk assessment and determination of countermeasures (controls) Controls are selected according to the Hierarchy of Controls (HoC), aiming to eliminate the hazards/env. aspects, and when not possible, combining controls in descending order of effectiveness to minimise the risks as low as reasonably practicable. The HSE planning activities (risk assessment & determination of effective controls) are carried out at different phases of the Project Delivery Lifecyle, and as such, HSE Management must be integral to the Project Delivery Framework The effectiveness of controls and their adherence is measured, monitored, and/or observed, not presumed. Employees are given the tools, resources, and training to safely do their jobs, as identified in the HoC Events (incident, non-compliance, & nearmiss) reporting is encouraged as an opportunity to learn about the deficiencies of the controls, not as a way to find culprits. The HSE Team assesses the actual/potential severity and the frequency of the events. Those found significant are investigated and analysed using a robust root cause analysis process, which aims at implementing effective corrective action to eliminate the identified systemic causes. Employees at all levels & functions are consulted and participate in the identification of hazards/significant env. aspects & determination of their controls, their evaluation of performance, and their improvement, and events investigation Managers and Leaders go to the Gemba (location of the actual work) to observe how the work is done, how risks are identified and mitigated through the hierarchy of controls, and verify with the workers if the means are their disposal are sufficient, adequate & effective Contractors & third-parties' hazards are identified & assessed; their significant risks controlled as they arise for their activities & operation that impact WSP's employees, as they impact their own employees & other interested partiesWhy choose WSP?We value and are committed to upholding a culture of inclusion and belonging• Our Flexible Work Policy - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives.• A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer.• Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada.• Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things.• A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.#WeAreWSP What you can expect to do here: Ensure consistent & competent implementation by the team of HSE Risk Prevention Advisors of WSP Canada's HSE Management System. Manage the workload amongst his/her team of Advisors, ensuring that the high-risks projects are given the proportion of time/resource defined in the workload management plan defined by the Director, HSE Risks Prevention Expertise Delivery. Liaise with WSP's internal Clients to ensure smooth integration of their HSE risk prevention priorities and requirements and ensure coordination of risk prevention measures between the external clients and WSP, including those for risks arising from the activities of the Clients' own subcontractors. Support the Director, HSE Risks Prevention Expertise Delivery, who owns the following processes, in their implementation and continuous improvement HSE Planning in the complete lifecycle of Project Delivery, including Go/No Go HSE Assessment Impact to proposal of HSE needs Project Risk Assessment & Safety Plan (PRASP) HSE Risks controlled by the Clients and/or the Prime Subcontractors Project-Specific HSE Prevention Program submittal to Clients WSP as a Prime Contractor Field-Level Risk Assessment (FLRA) Behavioural Based Safety (Positive Observations, Stop Work interventions, Regional HSW Recognition/Award) Leadership Visible Engagements Emergency Preparedness & Response Coordinate & ensure competent involvement of the Advisors in the investigation, root cause analysis, and corrective/preventive action process: Supporting locally and on site the Experts, High-Risks Prevention, in investigation of actual & potential incidents of serious injuries & fatalities Performing investigation, RCA & CAPA of recordable I&IsPeople Leadership Develop the competence & aptitude of their team of Risk Prevention Advisors, through continuous learning, feedback on their performance, and coaching on areas to improve Set Advisors' personal performance objectives both in line with their development needs and the objectives set by the HSE VP and the Director, HSE Risks Prevention Expertise Delivery Be a change agent which leads by example, for his/her own team as well as for internal & external clients; apply change management best practices when facing resistance to change.What you'll bring to WSP: Bachelor's degree in a related discipline (Engineering, OHS, Environment) Designation of Canadian Registered Safety Professional (CRSP) or Registered Industrial Hygienist (ROH) Minimum 10 years of experience in a leadership position in HSE, weighted to OHS Bilingualism (French/English) required. Comprehensive knowledge of HSE legislation, occupational HSE compliance requirements and regulatory structure in Western Canadian jurisdictions Expertise and knowledge of best-in-class HSE Management System, including programs, standards, processes and requirements, risk assessment processes and techniques and training in hazard recognition, assessment, and control Experience in incident investigation & root cause analysis (Sologic™ technique an asset)Skills & Attributes Effective workload & capacity management Thorough understanding of HSE management processes, able to link daily manifestation of HSE issues to the processes that are supposed to control those Delivering fact-based and well-structured messages in a range of different formats, e.g., presentation, written messages, investigations, etc. Active coach, actively giving and seeking constructive feedback Change agent within his/her team and internal/external clients, striving for development & improvement, challenging the status quo Customer-focused, understanding that the ultimate clients of HSE Risk Prevention Processes are the field workers and Project Managers Problem-solver, coaching employees at all levels & third parties to find solutions which eliminate the systemic root causes of the problems Great networking skills, able to work at multiple levels of the organization, from field team members to Senior Leadership Living the Gemba with a belief in 'walking the talk' and working as a member of a team Dynamic & constructive can-do attitudePlacement in the Organization Reports to the Canadian Director HSE Risk Prevention Expertise Delivery. Key internal clients are Sectors' Directors, Project Managers, People Leaders, and their employees at all levels, and the Western Region EVP Required to travel frequently across Québec to project sites to visit team/internal clients/external clients. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.
Manager, Customer Experience
TD, Kirkland Lake, ON
Hours 37.5 Workplace Model Onsite Pay Details We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals. We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences. Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact. Job Details Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience II and offer your expertise in creating meaningful and memorable customer experiences. In this role, you would: • Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives • Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed • Collaborate with One TD partners to help all customers in a way that suit their needs best • Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required • Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience • Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues • Administer complex daily branch administrative duties • Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines • Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed • Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly Job Requirements • Undergraduate degree with over 3 years of relevant work experience • Sound knowledge of processes management, business and operational functions including banking solutions and concepts • Proficiency in software tools including MS Office, and internet application • Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way • A go-getter with strong organizational, planning and time management skills • A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment Additional Information #LI-Retail #IN-Retail Company Overview Our ValuesAt TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. Making Your Well-being a PriorityA supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best. Our Total Rewards PackageOur Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. How We WorkAt TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they'll always have access to the TD community and experience our culture of care. Who We AreTD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. Inclusiveness Our Commitment to Diversity, Equity, and Inclusion At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. Accommodation Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. How We're Helping Make an Impact in Communities TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. We look forward to hearing from you!
Planned Giving Associate
Shawnigan Lake School, Shawnigan Lake, CA_BC
 Planned Giving AssociateShawnigan Lake School is a leading independent co-educational boarding school for ages 12-18 (grades 8-12) on Canada’s beautiful west coast. Our world-class facilities situated on a stunning 270-acre campus include ten boarding houses, a theatre, film lab, an observatory, salmon hatchery, rowing crew house on the lake, dance studio, state of the art Learning Commons and Library, recording studio, and robotics lab. Our diverse, inter-disciplinary and innovative programming helps shape the next generation of global leaders. We offer a competitive compensation package and a nurturing, family-friendly workplace. This position offers a salary range of $72,000 to $84,000 per annum and a comprehensive benefits package. Actual salary offered will be commensurate with education, experience and internal parity.  Shawnigan Lake School is committed to safeguarding and promoting the welfare of children and young people and expects all staff (and volunteers) to share this commitment. Candidates will be required to undergo child protection screening appropriate to the post, including checks with previous employers and a vulnerable sector criminal record check.  JOB DESCRIPTION PLANNED GIVING ASSOCIATE Reporting directly to the Executive Director, Advancement & Community Engagement, the Planned Giving Associate is responsible for helping to ensure the success of Shawnigan Lake School’s fundraising and development program.The Planned Giving Associate will be responsible for advancing the mission of Shawnigan Lake School by fostering strong relationships with friends, and donors, and will generate philanthropic support from individuals, corporations, and foundations by managing a portfolio of key legacy donors and prospects.ROLES AND RESPONSIBILITIES General Manages a portfolio of planned giving prospects through the donor cycle utilizing principles of relationship management and personally conducts a predetermined number of one-on-one visits with prospects on a yearly basis to secure donors and funds; Assists in the development and implementation of cultivation, solicitation and stewardship strategies for planned giving prospects in adherence with “best call strategies”. This involves personally soliciting prospects for planned gifts (both outright and deferred), as well as providing the strategy and support for others on the Advancement team to solicit prospects to maximize the opportunities for fundraising success; Works in collaboration with the Advancement team to set goals and develop plans; Works with the Advancement team to prepare and update planned giving materials including brochures, websites, and forms; Moves top prospects through the donor cycle by managing them in coordination with the school's leadership team and selected volunteers. This involves preparation of strategies and briefing notes for calls and completion of call follow-up; Works closely with other areas of Advancement to develop donor relations plans and to maximize major and leadership planned gift opportunities; Develops and executes strategic plans for engaging planned giving donors and prospects through visits, calls and events to achieve the highest level of support from all donors through confirmed estate gifts and current or deferred complex types of gifts; Provides a timely, thoughtful and professional response to all planned giving inquiries received by phone, direct mail, emails, and surveys. Develops follow-up plans, implements relationship management strategies and timetables for both planned gift prospects and donors; Assists in other duties as required in furthering the goals of the Advancement team.   Community Relationships Ensures that all donors in the portfolio are recognized according to the school’s donor recognition vehicles.   Administration, and Technology Ensures timely and accurate maintenance of all gifts, solicitations and donor information in Raiser’s Edge database including tracking and fulfillment of pledges, donor recognition activities, and receipting and timely acknowledgement.      REQUIREMENTS University degree or College diploma in business or equivalent planned giving experience; Minimum 5 years of extensive relationship building experience in a fundraising environment; Experience in building a planned giving program; Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders; Excellent writing, research, communications, and presentation skills; Strong knowledge of Raiser’s Edge fundraising database; Strategic thinker, attention to detail, and strong program management skills; Personal qualities of integrity, credibility, and dedication to the mission of Shawnigan Lake School; Member of CFRE and/or CAGP considered an asset.  NEXT STEPS To apply, please send a resume and cover letter specifically expressing your interest in working at Shawnigan, to the attention of Mike Wolfe, Executive Director, Advancement & Community Engagement via email at [email protected]. We ask you to please provide references at the shortlist stage of the recruitment process. Shawnigan Lake School is an equal opportunity employer committed to establishing an inclusive, equitable, and accessible environment for all. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, gender identity or expression, marital status or any other basis protected by applicable law. We express our appreciation to all applicants for their interest in this position, however only candidates selected for an interview will be contacted.  Position closes when filled.
Maintenance Manager ($100,000+/yr)
Scout Talent, Vancouver, BC
Join an established industry leader, promising you stability and securityBecome a key part of a forward-thinking, inclusive, and diverse team that values every perspectiveEarn an annual salary of $100,000+, negotiable based on experience, and comprehensive benefits! About Standen's Introducing Standen's: Manufacturing Excellence Through Great Products and Great People. Built on a foundation of 100 years of experience and expertise, Standen's vision is to craft, cultivate and forge success in the manufacturing industry. Located in the industrial heart of Calgary with over 250,000 square feet of space, we are one of North America’s largest full-line leaf spring, suspension component and agricultural tillage tool manufacturers, priding itself on quality products and services.Part of IMT Group, Standen's safeguards our employees' futures, providing unwavering job security in a renowned industry leader. At Standen's, we're all about giving our amazing team the recognition they deserve! From Employee of the Month/Year awards to holiday bashes, Family Days, and sizzling Calgary Stampede BBQs, we want to celebrate your success. We pride ourselves on being 'Community Connectors' who love giving back through regular volunteering and exciting competitions. To learn more about us, please visit: standens.comAbout the OpportunityStanden's has an exciting opportunity for a full-time Maintenance Manager, based in Calgary, AB.Reporting to the Plant Manager, you will manage, assign, review and participate in the work of staff responsible for the up-time of the Manufacturing and Service equipment, machinery and related facilities; ensuring work quality and adherence to established policies and procedures.A critical aspect of this role will be to enhance or establish production asset reliability and preventive & predictive maintenance programs, ensuring the long-term efficiency and reliability of our manufacturing processes.In this position, you will be primarily responsible for managing and supporting the Trades and Facilities Managers and their departments through analysis, oversight, employee departmental training and development, competency and contingency planning and implementation, along with budget planning and capital costing.Your responsibilities include, but are not limited to:Managing P&L performance and reporting for MaintenanceOperating department and personnel within approved budget; monitoring and adjusting variables as neededPlanning, prioritizing, and reviewing the work of staff responsible for maintenanceEstablishing schedules for maintenance and repair services; identifying resource needsParticipating in the development of policies and procedures; and ensuring their complianceManaging the maintenance, aesthetic and building safety of the plant facilitiesManaging air conditioning, venting, and HVAC systems for facilitiesCreating the maintenance program budget; monitoring expendituresPreparing analytical and statistical reports on operations and activitiesTo read the full position description, please click here.More About YouTo qualify for this role, you will ideally have at least 3-5 years of progressive management/supervisory experience preferably in Engineering, Project Management or similar relevant background. Those with substantial direct working exposure to steel, foundry, forming, or heavy manufacturing environments will find themselves particularly well-suited for this position. Candidates with fewer years of experience and the required skills to excel are encouraged to apply.The following skills and experience will be strong attributes:Proven understanding of mechanical equipment and project management (asset)Proficiency in supervision, training, and performance evaluation techniquesEagerness to mentor and serve as a subject matter expert for team supportAbility to visualize and reorganize workspace and skilled resources to optimize effectivenessProven capability to quickly and objectively assess and execute organizational changesKnowledge of modern and complex procurement practices for equipment and materialsAbility to swiftly adapt to and improve existing projects and workflowsFamiliarity with OHS standards and regulationsCompetence in office procedures and proven computer literacyExperience with CMMS/MaintainX for maintenance managementDemonstrated skill in preparing clear and concise reportsCapacity to respond effectively to emergencies, maintaining order and safetyAs our ideal candidate, you demonstrate exceptional leadership and communication skills, essential for directing cross-functional teams toward achieving maintenance goals.Your commitment to strategic planning, decisive action, and continuous self-improvement underlines your capability to navigate complex challenges. A collaborative spirit that builds and maintains trust-based, productive working relationships is fundamental to thriving in this role.About the BenefitsIn exchange for your hard work and dedication, you will receive an annual salary of $100,000+, negotiable dependent on experience, along with a great host of benefits, including:Extensive Health & Dental CoverageDefined Contribution Pension PlanPaid vacation and Personal Flex DaysPerformance Based BonusTuition reimbursementOn-the-job training and supportYears of Service ProgramAnnual safety boots allowanceOn-site physiotherapist and kinesiologistOn-site cafeteria with 2 free lunches a monthService discounts for employees, and their friends and familyFree lunch vouchers for volunteers, and members of Joint Health and safety committeeEnjoy regular events/activities, including holiday parties, food truck visits, seasonal Hot Chocolate and Freezie days, and much more!Ready to mold your future in a growing organization? Join us and gear up to forge your path - apply now!
Account Manager
Amazon, Bangalore, Any, India
BASIC QUALIFICATIONS- Bachelor's degree- Experience analyzing data and best practices to assess performance drivers- 3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experienceDESCRIPTIONAbout AmazonAmazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world.About the Role - Account Management:As an Account Manager as part of RBS (Retail Business Services) VSP (Vendor Success Program) Team, you will have the exciting opportunity to help shape and deliver on a strategy for managing vendors for Amazon Retail US.The candidate will thrive in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and positive experience for sellers. This person has relentlessly high standards and operates as a business owner who understand key levers to achieve results through their team. You will engage directly with Amazon's vendors and multiple internal teams to enable Amazon's vendors growth on Amazon. You will utilize a wide range of negotiation skills and work across major functional areas to drive the performance of vendor partners at Amazon. In this role you will be focused on growing our business with Amazon vendor partners.Also you will look into operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor's business.Please note that you will be expected to specifically work on transactional but business critical activities and have a hands-on approach.Timings will be as per USA shift, 04:00 pm IST to 01:00 am ISTKey job responsibilitiesKey job responsibilitiesBusiness Growth• Success will be measured by the performance of your task and deliverables on input metrics.• Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs.• Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make trade-offs between short term selling partner needs and longer term strategic investment. • Identify new opportunities across a large number of brands, develop and execute project plans.Relationship Management• Build and cultivate relationships with sellers in your team's portfolio along with internal stakeholders; be a trusted advisor and a business advocate.• Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate.Process Excellence• Use customer feedback, market growth trends, and analyse key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners` experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify.• Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability.We are open to hiring candidates to work out of one of the following locations:Virtual Location - KAPREFERRED QUALIFICATIONS- Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights- Proven track record of building and cultivating relationships with internal and external stakeholders driving resolutions collaboratively, resolving conflicts, and ensuring follow-through with excellent verbal and written communicationSalary: . Date posted: 04/08/2024 09:51 PM
BAND 3 - Manager, Legislation and Special Projects - Closing date extended
BC Public Service, Victoria, BC
Posting Title BAND 3 - Manager, Legislation and Special Projects - Closing date extended Position Classification Band 3 Union N/A Work Options Location Multiple Locations, BC CA (Primary)Victoria, BC V9B 6X2 CASalary Range $86,200.00 - $122,100.01 annually Close Date 4/3/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Citizens' Services Ministry Branch / Division Citizen Services, CIRMO/Strategic Policy and Legislation Job Summary Take the next exciting step in growing your career in this dynamic team environment MINISTRY OVERVIEWDedicated to making life better for British Columbians, the Ministry of Citizens' Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC , and delivers the digital face of government at www.gov.bc.ca . CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Province's real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities.A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best.PROGRAM OVERVIEWThe Strategic Policy and Legislation Branch provides policy and legislation leadership on behalf of the OCIO. The Branch supports, empowers and collaborates with program areas across government to develop principle-based, user-focused, consistent, forward-looking, adaptable IM IT policy and legislative instruments. The Branch also manages the legislative process for all legislation in the Ministry of Citizens' Services.JOB OVERVIEWThe Manager, Legislation and Special Projects works in a high-profile, dynamic, results-oriented environment on challenging projects that are strategic in nature. The position is responsible for managing, developing and implementing a wide range of strategic policies, including legislation related to IM and IT. The Manager, Legislation and Special Projects is responsible for researching and analysing information management related initiatives, identifying potential risks and barriers, developing strategies and action plans, managing strategic cross- government information management legislative and policy initiatives, leading cross government information assessment projects and providing confidential advice and information to senior Ministry and government officials, businesses and not-for-profit organizations. The position is also responsible for information management related core policy.Job Requirements:Education & Experience: An undergraduate degree in a related discipline such as public administration, business administration, law, and social sciences; and Three years' recent (within the past five years) related experience in a public sector policy/legislative environment. Related experience includes: Developing and analyzing policy, legislation and/or regulations. Demonstrated experience with research and analysis of complex policy and legislation issues. Experience in planning and coordinating complex projects/assignments within a collaborative work environment and leveraging use of collaboration and communication tools (e.g., Microsoft Teams). Experience in concisely and persuasively writing a range of briefing documents/content for various audiences, including senior executive. An equivalent combination of education and experience may be considered. Preference may be given to applicants with: Experience working with FOIPPA, PIPA, or the IMA or working in the Citizens' Services sector. Experience developing and analyzing policy and/or legislation and regulations in the BC public sector environment. For questions regarding this position, please contact [email protected] .About this Position:Amendment March 25, 2024: Posting closing date extended to April 3, 2024 There is 1 full-time position available The position headquarters will be Victoria An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens' Services. This position is excluded from union membership. Employees of the BC Public Service must be located in BC at the time of employment.Working for the BC Public Service:The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.How to Apply:Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.Questionnaire: YES - You will need to complete a standard questionnaire (current employment status, eligibility to apply, etc.).Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information:A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Leadership and Management
Manager, Learning + Development
Swim Recruiting, Vancouver, BC
Fantastic opportunity for a passionate L&D professional who wants to work for an entrepreneurial and values-based company that is headquartered in Vancouver. Chance for long-term career development as the company continues to grow. Candidates must have experience building from scratch and creating and delivering new L&D content (mostly for corporate employees). Hybrid work schedule.Who- the Company: Our client is a mid-size organization that was established over 50 years ago. The company makes and sells high quality and award-winning products. Headquartered in Vancouver. The company has a fun-loving yet hard-working corporate culture with down to earth employees.  If you are an L&D professional with many years of relevant and progressive work experience who is looking for an exciting company to work for, this could be a great place for you!What- the Role: Our client seeking a Manager, Learning & Development. This is a newly created role due to company growth. Reporting into the Vice-President of People & Culture, and working on a P&C team of around 10. The company already has a culture that values learning, education, and continuous personal and professional development… the team is very excited to welcome their new Manager, L&D onboard! Although managing the L&D function for the company, this is an individual contributor role. In future, as the company continues to grow, there may be headcount added to the L&D team. There is someone else in the business who provides training to clients and outside sales teams from more of a product-oriented perspective (whereas this Manager will focus on corporate/internal). The new L&D Mgr will be building out training and courses from scratch, with the corporate employees as the learning audience. Topics range from technical training on new tools systems, customer service, HR and interviewing practices, leadership coaching, performance management, succession planning, change management, etc. Additionally, the L&D Mgr will support a major multi-day event held annually with all employees in attendance (contributing to the event from an L&D perspective).This is a full cycle L&D role- the Manager will have strategic involvement in what areas of the business require L&D support (including the when, how much,  budget, communication plan, etc.), then they will create the content, and finally will actually deliver the content (in-person and virtually) and gather feedback afterwards. This is a great role for someone who thrives on variety, who enjoys both creating and giving L&D, and who loves understanding the big picture of the business while still having lots of involvement in the day-to-day execution. SWIM will provide interested candidates with a thorough job description.Who- the Candidate: We are looking for an individual with at least 3 years of full-cycle Learning & Development related work experience, and ideally 5+ years. Relevant post-secondary education is highly preferred (i.e. in adult learning, education, instructional design, etc.). Ideally candidates will have experience working in a corporate HQ and interacting directly with senior leaders and executives. Candidates will be systems savvy, and able to determine what tools or systems the business may benefit from in future (doing the research, making a business case, determining the costs and the ROI), such as a new LMS. We are looking for people who are builders, creators, and visionaries. This is not a good role for someone who wants to maintain the status quo and deliver L&D that was already delivered the last several years with just some slight tweaks. This Manager will be building out the corporate L&D function for the company.How Much: Competitive base salary commensurate with level of skills, experience, and education- in the range of $93,000 to $125,000 (please note that to achieve the high end of this range, a candidate will need to have all the desired qualifications and several years’ experience managing an L&D function).  The company will provide their new Learning & Development Manager with a solid overall compensation package, including a performance-based bonus, a commuter subsidy, paid vacation and sick days and personal days, PD support, a wellness allowance, and health, dental, & vision benefits. Plus there are some juicy product discounts!   Where: HYBRID. The company is headquartered in Vancouver and is very transit accessible. After training and onboarding full-time in the office, the Manager can start to work from home 2 days a week.When & How to Apply:  Swim Recruiting will be presenting the profiles of short-listed candidates directly to the hiring team. If you already have a Recruiter at SWIM, please reach out very soon. If you do not yet have a contact at Swim Recruiting, please hit 'APPLY NOW' to send us your resume (preferably in MS Word format as it works best with our internal systems). Thank you!
Appeals Group Manager , Amazon
Amazon, Virtual, Any, India
BASIC QUALIFICATIONS- 2+ years of HR experience- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience- Knowledge of Microsoft Office products and applications (especially Excel) at an advanced level- 5-7 years overall experience- Ability to manage confidential and sensitive employee information and adhere to strict confidentiality standards- Experience in a call center, distribution center, or manufacturing environment- Comfort with high volume workloads, experience with rapid and complex changing work environment, willingness to "roll up your sleeves"- Solutions-focused and comfortable working in an environment which demands strong deliverables- Bias for action, stellar work ethic, and desire to achieve excellence- Proven ability to handle confidential information and escalate issues when appropriateDESCRIPTIONWe are looking for a dynamic, organized, self-starter who thrives on leading teams, diving deep into the details, can make impartial decisions based on facts, and support employees through their Amazon journey. If this sounds like you, then join the Departures Team as a Group Manager. We are searching for an Appeals Group Manager to ensure proper and consistent treatment of employees, focusing on a positive associate experience in all steps along the way.This position will be responsible for leading a team of Appeals Administrators, ensuring processes are executed properly. This role will maintain a strong partnership with key stakeholders to resolve issues, identify gaps, and help to maintain HR standard work. This position will lead strategic projects within the Appeals Team, leveraging resources from cross-functional teams to deliver results.To be successful in this role, the ideal candidate comes with prior Amazon HR and management experience, has strong communication and interpersonal skills. The ideal candidate must be organized, have the ability to manage competing tasks, and is capable of working in a fast-paced environment. The candidate must operate with significant autonomy in this role. The candidate understands business priorities and translates them into the highest impact work. The candidate will help business leaders look around corners with data-driven recommendations that improve field application of policy, associate retention, contribute to process enhancements, improve training materials, and improve the overall employee experience.Key job responsibilities• Coaching and Knowledge Building: Be effective at coaching and giving feedback to direct reports to help develop talent and support career development. Identify training and upskilling within respective team. Analyze workflow data and translate findings into additional training, as needed.• Decision Making: Perform complex work that requires independent research and interpretation of processes and policy from both internal and external sources in ambiguous circumstances. Ability to prioritize multiple inputs and initiate course corrections for team in a complex, fast-paced environment.• Problem solving: Partner with stakeholders to quickly resolve escalations, track defects, document and share best practices to drive improvements. Respond to escalations, providing root cause analysis and implement solutions. Develop remediation plan and drive to resolution.• Data analysis: Analyze data to create business cases, influence policy and drive enhancements. May also include presentation of policy and process changes to senior level leadership. Analyze results and remove roadblocks for peers/team.• Continuous improvement: Understand business goals and recommend new approaches, policies, and procedures to effect continual improvements in business objectives, productivity, and development of Specialists and other internal customers across PXT and Operations.• Expertise: Acts as a subject matter expert for customers, team and vendors. Knows and works with outside sources to develop interpretations and solutions for complex issues. Has deep knowledge in process, with the ability to understand and complete process workload when necessary.• Customer service: Interface with various levels of the organization to identify and resolve both internal and external gaps. Respond quickly and accurately to questions from team, internal business partners, and customers including high level leadership teams. • Workflow and Escalation Management: Manage process workflows for a team of Appeals Advisors. Ensure that services are delivered to sites in a timely and defect-free manner - monitor against service level agreements. Respond to and resolve all escalations for assigned region. • Shift management: Provide training and guidance to team to deliver an excellent experience for our customers. Manage workflow and coordinate with other Appeals Team Managers to ensure seamless handoffs and an even distribution of tasks. We are open to hiring candidates to work out of one of the following locations:Virtual Location - INDPREFERRED QUALIFICATIONS- 5+ years of HR Generalist or HR Specialist in a corporate environment experience- 4+ years of using case management system, reviewing cases, determining appropriate processes and policies that apply to a specific situation, and resolving a case or establishing/executing a case management plan experience- Master's Degree or MBA in HRM or other specialized training in labor/ employee relations- Experience with the Amazon Appeals process- Experience with Case Management- Evidence of career development and/ or evidence of superior performance in previous roles- Experience supporting hourly employee client groups with employee populations of 2,000+Salary: . Date posted: 04/06/2024 10:01 AM
Sr. Risk Manager - SBB Risk Strategy
TD, Toronto, ON
Hours 37.5 Workplace Model Hybrid Pay Details We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.Department Overview The TD Small Business Banking (SBB) Risk Strategy Team is responsible for the development and execution of SBB automated credit adjudication strategies and initiatives that assist our SBB product partners to achieve growth and profitability targets ensuring portfolio performance remains within risk appetite. Accountabilities include providing effective challenge on SBB initiatives, as well as designing, implementing and monitoring credit risk strategies and policies. Job Details Reporting to the AVP TDAF/SBB Risk Management, the Sr. Risk Manager will lead the team of Risk Professionals, provide thought leadership on SBB Credit Risk Management Strategy & Policy activities, provide effective Risk Challenge to Product partners, while enabling their business growth within risk appetite through enhancements to auto decisioning acquisition strategies. The successful candidate will lead a team in a fast-paced and results-oriented environment, ensure effective stakeholders and project management and build/maintain an ownership & learning culture where ongoing team and individual development and strong Pulse results are prioritized. Specific accountabilities include: •Lead effective challenge on the health of the SBB Portfolio, including participating in portfolio monitoring, strategy development and policy management •Enable business growth within risk appetite through leading SBB auto adjudication strategies and policies activities •Set, monitor and lead the execution of Risk management activities to help SBB achieve business growth within Risk Appetite •Manage the relationship with various stakeholders, including SBB Product groups, Retail Credit Risk Policy (RCRP), Model Validation, Technology partners and external vendors •Provide guidance and thought leadership to a team of Risk Management Professionals on Strategy design and Policy management •Represent Retail Risk Management as a subject matter expert in the planning of new initiatives and product launches Job Requirements This role requires a strong People Leader with Risk Management and business knowledge, effective stakeholders and project management skills, as well as understanding of technology tools used by a team: Risk Management and Business Knowledge: •4-6 years of Credit Risk Management Experience in a financial institution or similar is a strong asset •Understanding of retail credit products, policies and processes, SBB experience is a strong asset •Understanding of credit risk principles and TD risk framework •Demonstrated analytical, reporting and problem-solving skills Leadership Skills: •Ability to inspire and lead a team of professionals •Excellent stakeholder and relationship management skills •Strong ownership mentality and can-do attitude •Flexibility and resilience to execute in an agile environment, including the ability to manage multiple tasks concurrently •Strong presentation and communication skills Technical Skills: •Familiarity with SQL, SAS, familiarity with Python, R, Tableau •High Proficiency in MS Office: Excel (Pivot tables and etc.), Word and PowerPoint Additional Information Education and Accreditation •Post-secondary degree is required (preferably in a quantitative field: i.e. Math, Statistics, Computer Science or similar). •A Master's Degree is an asset. Company Overview Our ValuesAt TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. Making Your Well-being a PriorityA supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best. Our Total Rewards PackageOur Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. How We WorkAt TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they'll always have access to the TD community and experience our culture of care. Who We AreTD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. Inclusiveness Our Commitment to Diversity, Equity, and Inclusion At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. Accommodation Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. How We're Helping Make an Impact in Communities TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. We look forward to hearing from you!
Senior Product Manager - Tech, Central Shopping Experience
Amazon, Bangalore, Any, India
BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planningDESCRIPTIONAmazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.This role will be a part of the Central Shopping Experience team, which strives to help our customers discover earth's largest selection faster, better and easier.We are looking for a Senior Product Manager-Tech to lead the Discovery charter. The key responsibilities include partnering with key stakeholders across business & technology teams to formulate, prioritize and execute the product roadmap. The role is also expected to influence global partner teams to innovate for emerging customers.The ideal candidate for this position comes with strong product management experience, is customer obsessed, data driven and is able to operate with minimal supervision. They should have strong problem solving skills, be able to influence partner teams and juggle multiple tasks with competing deadlines.Key job responsibilities* Roadmap Management: Define high quality product roadmap based on business strategy and voice of customer. Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap. * Create buy-in for the product roadmap with internal and external stakeholders.* Requirements Definition: Partner with UX design team to develop high quality requirements and manage the scope of each product launch to deliver key capabilities on time.* Product Roll-out: Create and execute go-to-market plans for new products and features. Work closely with product engineering to develop product(s) and go-to-market teams (marketing) to drive adoption. * Define and monitor key performance metrics to ensure performance, and continually optimize operational efficiencies.* Be comfortable with hands-on, day-to-day problem solving, implementing quick and effective action plans to meet short term priorities. Equally comfortable in generating a 3-year strategic vision.* Prepare and present business reviews to senior managementWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience in building and driving adoption of new toolsSalary: . Date posted: 04/10/2024 09:17 AM
Senior Manager Regional Change Lead - APAC
Salesforce, Sydney, Any, Australia
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project ManagementJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. About SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.Department OverviewSalesforce's Alliances & Channels (A&C) Transformation Team is designed to lead the Alliances & Channels organization transformation journey. There are 5 main functions to the team:Transformation Program Office: drive program governance framework & operating model inclusive of key stakeholders, communication strategy & execution, integration to dependent programs & organizations (e.g. direct sales transformation).Roadmap Development & Integration: create & maintain forward looking roadmap for A&C's Partner Transformation, inclusive of integration to our seller experience transformation. Roadmap is inclusive of Reseller, Consulting and Partner ProgramsBusiness Architecture: develop & maintain A&C personas, pain points, process maps and business case in scope to drive Salesforce's A&C Transformation. Drive a value-led approach to prioritize key capabilities needed to transform A&C for future revenue growth across reseller, consulting and partner programsChange Management: develop & implement a framework to synthesize People (Role) / Process / Technology changes at a Global and Regional level. Establish adoption tracking to ensure the business thrives toward accomplishing their target outcomes set-out in the transformation's business case. Connect a deep understanding of personas, employee engagement, external forces and regional nuances to introduce interventions that resonate with various stakeholders. Integrate the seller and partner experience, re-introduce partner alliance manager and partner sales roles, deepen incentives in partner program and activate global and regional communities around a north star vision for transformation. Value Development & Realization: for Salesforce to maximize our return on investment from transforming the A&C organization, we must lead with value as our guiding principle. We will develop & maintain the business value case, as well as showcase the value we've realized from committed investments. accomplish their growth objectives and where Salesforce's own platform can support next generation experiences.Salesforce's Alliances & Channels (A&C) Change Team is designed to lead the Alliances & Channels organization transformation journey. There are multiple functions to the team:Central & Global Change: establish a change strategy and plan that engages business architecture and experience teams to find key impacts and needs to internal and external personasRegional Execution: embed into the regions to contextualize changes to local market personas and leaders. Scaling impact and feedback through Train-the-Trainer with adapted content with leverages a Global Framework and agreements. Driving adoption through helping Global and Transformation Leaders identify local leaders empowered to bring about local change.Skills Enablement: Liaise with Alliances & Channels and Sales Enablement teams to establish learning journeys that incorporate job architecture and concurrent program and experience changes. Role OverviewSalesforce is seeking a Senior Manager to lead the Alliances & Channels Partner Transformation - APAC Change Management efforts. To continue leading the industry in AI+Data+CRM, Salesforce must transform the way we Go-To-Market with our customers and our partners. This role will be responsible for leading the Central, Global and Regional Change Management Teams.They demonstrate excellent communication skills and have the ability to engage with and become a trusted advisor to senior executive level stakeholders. Their program management expertise, team management and collaboration skills drive a productive environment for immediate team members & stakeholders to thrive.This role calls for an empathetic, strong, proactive, value-first leader who thrives in a fast-paced, collaborative environment and loves working with the best technology team in the world.Your ImpactEnsure a scalable and standard Change Management Plan & StrategyDevelop Impact & Needs Analysis documents for the top personas in Alliances & Channels both internal and ExternalDrive the creation of Content Creation in collaboration with Partner Tech, Business Transformation, Partner Program and CXO Offices; Filling in the gaps where foundCreating a Change Network in Region with local experts to anchor program priorities Establish Engagements-in-a-Box which are adaptable for Regional Markets including What's-in-it-for-Me and Real-Life user stories.Create a Train-the-Trainer calendar and ensure delivery of training content, feedback and learning circles, etc for change interventions that resonate in local marketsUtilize Adoption monitoring framework that connect with Business Value and Operational Key MetricsEstablish learning journeys with cross-functional learning teams and identifying skill needs that feed future iterations of job architecture.Know the Salesforce A&C stakeholders & effortlessly navigate across them as defined within the A&C Transformation Program Office & Governance frameworkBecome intimately familiar with PRM Product Capabilities in the context of the A&C Transformation roadmap, and how they enable value for our A&C personas, direct personas and partners.Participate in program governance forums across executive stakeholder audiencesThrive in ambiguity and constant change, while staying steadfast in the Salesforce/partner plan - "be the calm in the storm". Contribute to broader goals by becoming a citizen philanthropist and give back to our communities by joining or leading volunteering activities.Required Qualifications7+ years of experience in the technology industry, with a specific focus on front office transformation in a direct & indirect sales environment3+ years of experience in change management3+ years of experience in an Alliances & Channels organization2+ years of hands on experience with the Salesforce platform & the Salesforce ecosystemPrevious experience leading Partner & Customer Transformation programs in large, highly matrixed organizationsExperience working with large Channel, Sales, IT, & Finance organizationsExcellent communications and interpersonal abilities to collaborate optimally with executive level stakeholders. Exceptional communication and presentation skills.Strong relationship management, influencing and driving to success skills, with the ability to effectively engage with SVP+ level executivesExcellent program management experience including ability to create & maintain large, complex program governance models, executive dashboards, complex excel files, etc.Ability to bring together diverse individuals to achieve a common goal, overcome hurdles, and get resultsExceptional analytical, problem-solving and decision-making skillsAvailable to travel regionally and internationally up to 25% of the timeDegree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).Preferred QualificationsExperience with Salesforce Sales Cloud, Partner Relationship Management & Slack; especially using these capabilities in the context of an Alliances & Channels organizationExperience leading teams & deliverables as part of a Partner or Sales transformationExperience working with Product & IT teams in an Agile methodologyExperience in consulting, inclusive of System Integration & Management Consulting, at a Global System Integrator Note: By applying to the Senior Manager, Partner Transformation APAC Change Lead posting, recruiters and hiring managers across the organization hiring Senior Managers will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.Benefits & PerksComprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!World-class enablement and on-demand training with Trailhead.comExposure to executive thought leaders and regular 1:1 coaching with leadershipVolunteer opportunities and participation in our 1:1:1 model for giving back to the community"At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia's First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information" Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/09/2024 03:18 PM
Appeals Group Manager, Amazon
Amazon, Virtual, Any, India
BASIC QUALIFICATIONS- 2+ years of HR experience- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience- Knowledge of Microsoft Office products and applications (especially Excel) at an advanced level- 5-7 years overall experience- Ability to manage confidential and sensitive employee information and adhere to strict confidentiality standards- Experience in a call center, distribution center, or manufacturing environment- Comfort with high volume workloads, experience with rapid and complex changing work environment, willingness to "roll up your sleeves"- Solutions-focused and comfortable working in an environment which demands strong deliverables- Bias for action, stellar work ethic, and desire to achieve excellence- Proven ability to handle confidential information and escalate issues when appropriateDESCRIPTIONWe are looking for a dynamic, organized, self-starter who thrives on leading teams, diving deep into the details, can make impartial decisions based on facts, and support employees through their Amazon journey. If this sounds like you, then join the Departures Team as a Group Manager. We are searching for an Appeals Group Manager to ensure proper and consistent treatment of employees, focusing on a positive associate experience in all steps along the way.This position will be responsible for leading a team of Appeals Administrators, ensuring processes are executed properly. This role will maintain a strong partnership with key stakeholders to resolve issues, identify gaps, and help to maintain HR standard work. This position will lead strategic projects within the Appeals Team, leveraging resources from cross-functional teams to deliver results.To be successful in this role, the ideal candidate comes with prior Amazon HR and management experience, has strong communication and interpersonal skills. The ideal candidate must be organized, have the ability to manage competing tasks, and is capable of working in a fast-paced environment. The candidate must operate with significant autonomy in this role. The candidate understands business priorities and translates them into the highest impact work. The candidate will help business leaders look around corners with data-driven recommendations that improve field application of policy, associate retention, contribute to process enhancements, improve training materials, and improve the overall employee experience.Key job responsibilities• Coaching and Knowledge Building: Be effective at coaching and giving feedback to direct reports to help develop talent and support career development. Identify training and upskilling within respective team. Analyze workflow data and translate findings into additional training, as needed.• Decision Making: Perform complex work that requires independent research and interpretation of processes and policy from both internal and external sources in ambiguous circumstances. Ability to prioritize multiple inputs and initiate course corrections for team in a complex, fast-paced environment.• Problem solving: Partner with stakeholders to quickly resolve escalations, track defects, document and share best practices to drive improvements. Respond to escalations, providing root cause analysis and implement solutions. Develop remediation plan and drive to resolution.• Data analysis: Analyze data to create business cases, influence policy and drive enhancements. May also include presentation of policy and process changes to senior level leadership. Analyze results and remove roadblocks for peers/team.• Continuous improvement: Understand business goals and recommend new approaches, policies, and procedures to effect continual improvements in business objectives, productivity, and development of Specialists and other internal customers across PXT and Operations.• Expertise: Acts as a subject matter expert for customers, team and vendors. Knows and works with outside sources to develop interpretations and solutions for complex issues. Has deep knowledge in process, with the ability to understand and complete process workload when necessary.• Customer service: Interface with various levels of the organization to identify and resolve both internal and external gaps. Respond quickly and accurately to questions from team, internal business partners, and customers including high level leadership teams. • Workflow and Escalation Management: Manage process workflows for a team of Appeals Advisors. Ensure that services are delivered to sites in a timely and defect-free manner - monitor against service level agreements. Respond to and resolve all escalations for assigned region. • Shift management: Provide training and guidance to team to deliver an excellent experience for our customers. Manage workflow and coordinate with other Appeals Team Managers to ensure seamless handoffs and an even distribution of tasks. We are open to hiring candidates to work out of one of the following locations:Virtual Location - INDPREFERRED QUALIFICATIONS- 5+ years of HR Generalist or HR Specialist in a corporate environment experience- 4+ years of using case management system, reviewing cases, determining appropriate processes and policies that apply to a specific situation, and resolving a case or establishing/executing a case management plan experience- Master's Degree or MBA in HRM or other specialized training in labor/ employee relations- Experience with the Amazon Appeals process- Experience with Case Management- Evidence of career development and/ or evidence of superior performance in previous roles- Experience supporting hourly employee client groups with employee populations of 2,000+Salary: . Date posted: 04/10/2024 10:41 PM
Finance Manager, Emerging Markets DEX Finance
Amazon, Bengaluru, Any, India
BASIC QUALIFICATIONS- 5+ years of tax, finance or a related analytical field experience- 5+ years of multiple finance and accounting roles experience- 6+ years of Accounts Receivable or Account Payable experience- 6+ years of applying key financial performance indicators (KPIs) to analyses experience- 6+ years of building financial and operational reports/data sets that inform business decision-making experience- 6+ years of creating process improvements with automation and analysis experience- 6+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience- Bachelor's degree in engineering, statistics or business, or Bachelor's degree and 5+ years of quantitative role (engineering, process re-engineering, quality assurance) experienceDESCRIPTIONAmazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.Amazon seeks a Finance Manager to lead function/category specific finance activity. The person would play a key role in driving the Delivery experience charter for India and act as a program manager for emerging countries . The key task would be to help to help the business in decision support through data analysis and business insight and act as a copilot for the business. The Finance Manager position is based in Bangalore. Key responsibilities: Finance Manager will be a finance partner to the relevant business team. This includes, among other things, responsibility for financial metrics, reporting, forecasting and analysis. This individual will be an active member of the leadership team. The successful candidate will be strategic, analytical, and have the demonstrated ability to effectively manage the finances of a high-growth business. - Perform financial reporting, ad-hoc business analyses, and financial modeling. - Facilitate financial review meetings with business groups and work with business managers to ensure effective finance and cost management. - Work closely with the business managers to drive down inefficient costs and optimize for long term free cashflows - Manage the financial planning and analysis effort, using the key input levers to the business. - Develop ad hoc business analysis and present recommendations to senior management on strategic decisions, and planned future initiatives. - Establish and maintain operating and business metrics. - Facilitate the Business reviews with data analysis and follow through with business leaders on actionable items for improving business metrics over a period of timeWe are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDPREFERRED QUALIFICATIONS- 6+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience- 6+ years of solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits) experience- MBA, or CPA- Knowledge of SQL/ETL- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)- Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of resultsSalary: . Date posted: 04/10/2024 10:11 PM
Manager, Strategic Sourcing - Operating Supplies
Produits forestiers Résolu, Dolbeau-Mistassini, QC
We at Resolute are a diverse group of individuals who possess a wide variety of skills. Here, we believe that giving you the ability to maximize your potential without constraint is key to our shared success. Our Saint-Felicien location in Quebec, Canada is currently seeking talent to fill the position of Manager, Strategic Sourcing - Operating Supplies. This job is permanent, full-time. Position Summary: Are you a natural leader who excel in developing strategic sourcing plans and sustainability of strong and mutually beneficial partnerships? Are you recognized as being an achiever who is exceeding key goals & objectives in safety, environment, and operations? If you have a solid background in pulp & paper mills, especially in chemicals, if you have been through ERP transformation/IT implementation linked with procurement and inventory, preferably in SAP environment; we are looking for you! Your challenges: Lead spec definition and volume requirements for centrally sourced goods & services trying to standardize product usage; Prepare requests for quote and develop sourcing strategies; Create communication plans, drive implementation and establish agreements; Negotiate with internal and external partners/suppliers to reduce procurement costs; Ensure consistently delivery of bottom-line value and resolve operational problems; Ensure compliance with all corporate policies; Coach and train procurement buyers and strategic suppliers; Drive ERP transformation and directly participate to its implementation using best practices and processes; Act as a Change Agent to deliver optimal value to operations. Your team: Reporting directly to the Director, Procurement, you will be part of a motivated team whose members help one another in order to exceed expectations. Your profile: University degree in Commerce, Engineering or any other supply chain related field; Minimum of 10 years’ experience including direct experience with pulp & paper mills/operations and ERP transformation/IT implementation in a related field; Experience in procurement and inventory management, preferably in SAP environment; 5 to 7 years’ experience as a procurement/strategic sourcing Manager (or equivalent), preferably in pulp & paper or process industry. Your skills: Strong management. organizational and interpersonal skills; Excellent spoken and written communication skills in both official languages; A track record of meeting and exceeding expectations while delivering high-quality results in short deadlines; Self-confident, highly motivated and good communicator; Ability to work under pressure, in a team environment and with all levels within the organization; Strong analytical and problem solving skills; Computer literacy and high level of interest in working with systems. Forest products are essential, as are each and every one of our employees and contractors. We take the necessary steps to protect the health and well-being of our employees and to safeguard the integrity of all Resolute facilities. We are all in this together. We are one community. We are #RESOLUTEPROUD Be part of the change. Be part of a dynamic team. We are a global leader in the forest products industry offering an energetic and safe work environment with opportunities and challenges that will help develop your skills. We are more than 8,000 employees in Canada, the United States and various other international locations. We are looking for employees with the experience and expertise to improve our efficiency, increase our long-term profitability and deliver first-class products and services to our customers. And you, what are you looking for? We are a company writing a new story for itself in a rapidly changing industry. We have made important inroads to ensure our viability and to be an environmental supplier of choice. Come take part of our history and be part of the change! How are we building the Resolute of the future? Find out in our Annual Report, available at resolutefp.com/publications. Join the conversation! Visit The Resolute Blog at blog.resolutefp.com and follow us on LinkedIn, Twitter, and YouTube. 20156​
Manager, Safety Ambassador Program
Air Canada, Dorval, QC
Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Reporting to the Manager, Corporate Quality Audits, the Manager, Safety Ambassador Program is responsible for ensuring the safety and well-being of the airside operations at Montreal Airport by providing positive re-enforcement through safety presence, implementing prevention plans, risk management strategies, and fostering a strong safety culture critical to ensuring a safe workplace. Through promotion of a safe work environment, the Manager will implement strategies to impact positive changes in values and attitudes towards workplace safety to reduce/prevent accidents and injuries. The Manager, Safety Ambassador Program will act as a liaison, facilitate initial accident response and drive change, promoting safety best practices, working with local Management, Airport Authorities and Initial Responders on safety accidents/incidents airside. The Managers will support all aspects of Ground Safety at Montreal Airport, and competencies must include but are not limited to the ability to lead and influence culture change, identify, analyze and risk assess hazards, incidents and issues to ensure appropriate corrective measures have been implemented. The incumbent will also oversee the implementation and effectiveness of mitigations and corrective action plans. The MSA program implements a data-driven and evidence-based safety enforcement program. The MSA program works in conjunction with the safety compliance, audit and risk teams, to develop preventative, and in future, predictive safety modelling programs. Key Accountabilities:'' Act as a change agent by providing proactive leadership and employing constructive coaching moments when safety protocols are not upheld - offering individual guidance or addressing an entire team when systematic issues arise. Collaborate regularly with station management on comprehensive observations across airside operations and personnel, ensuring adherence to Air Canada's safety plan and program while maintaining productivity. Engage with employees to address any safety concerns they might have in a diplomatic manner. Accountable for safety oversight of airside activities, not limited to arrival and departure, baggage, and cargo operations for the purpose of conducting 1:1 safety intervention, document staff interventions and briefings in staff admin. Analyze follow-up actions for trends, and work with station on review and escalation of required administrative actions as necessary. Responsible for giving direction to the Customer Experience Manager (CEM)/Station Management by providing oversight and guidance regarding investigation best practices. Deliver unwavering safety expertise through planned activity inspections, round-the-clock monitoring, and enforcement of airport operations, guaranteeing compliance with both internal SOPs and external regulations such as Transport Canada, IOSA, ISAGO and AA rules and regulations. Manage and direct CEM/Station Management through all layers of the investigation process. Provide continuity to ensure primary root causes are identified and appropriate mitigation measures are established. Enforce the Airport Vehicle Operators Program and the Airport Traffic Directives, encompassing educational initiatives, while supporting and providing leadership guidance to all investigations of airside accidents, incidents, and operational discrepancies. Monitor and develop response plans to safety data inputs such as Assai, or other AI programs which will be implemented to compliment existing oversight activity. Responsible for fostering a seamless collaboration with the designated safety point of contact to liaise effectively with internal and external stakeholders. This collaborative effort encompasses Airport Operations, Cargo, Cabins, and ACM, ensuring strict adherence to Transport Canada Regulations, FOD Program, Canadian Aviation Regulations (CARs), and Canadian Aviation Security Regulations (CASRs). Champion and actively endorse all safety control initiatives, reinforcing our commitment to fostering a safety operational environment. Manage and maintain seamless communication channels with Local Fire, Police services, and other safety partners as necessitated by operational imperatives. Play a primary role in contributing significantly to the development of an analytical dashboard designed to discern emerging data trends. Engage collaboratively with quality assurance and compliance teams to ensure an additional layer of defence towards safety compliance and provide instrumental guidance to the station in executing effective corrective actions aimed at risk mitigation. Conduct frequent interviews with front line employees to foster open feedback and communication to influence a non-punitive safety culture. Skillfully build and execute regular safety sessions throughout the year, including local townhalls, leading an ongoing and open dialogue surrounding prevalent safety trends. Present safety feedback to frontline employees and frontline management based on trends and observations. Ensure safety critical information is conveyed to internal and external service providers as applicable, to operations conducted.'''' Lead the organization's established safety culture across all stakeholders at the airport, highlighting its significance and developing a collective commitment to its principles. Accountable to the VP Airports - North America and the VP Safety to drive positive outcomes for the airside operations of the airport. Qualifications Possess a Bachelor's Degree in Aviation, Policing, Business, Safety related studies, or an equivalent; considerable and pertinent professional experience of equal value will also be considered. 5 years' experience working in (airside) airport operations; or 5 years' experience working in (airside) airline operations in a supervisory or lead hand capacity.'' 2 years of working experience in Safety Management Systems; Membership as part of a Safety Committee (IATA council) is considered an asset.'''' Knowledge of Health and Safety (COSH or equivalent) Familiarity with working in a unionized environment. Comprehensive knowledge of safety management systems (SMS) in aviation organizations. Sound working knowledge of airside SOPs (Standard Operational Procedures) required. Experience with managing safety and/or safety oversight. Proficient in employee management. Display robust analytical, organizational, and planning abilities, with an aptitude for precision. Excel in interpersonal skills. Capable of working under pressure and working autonomously under time constraints. Possess substantial expertise in Airport Ramp & ITO (In-terminal operations). Knowledgeable with the SMM (Pub 100) Risk Management Program. Proficient in Pub 400 (Airport Emergency Manual), Pub 5. Possess training in Safety Compliance, Quality Auditing, and Quality Management (ASQ, CQMgr, CQA, CQE, CQT, IOSA, ISAGO), either internally or externally. Exhibit sound decision-making skills. Possess comprehension of Federal regulations (TC, COSH, CARS). Knowledge in IOSA standards, an asset Experience conducting and developing root cause analysis, an asset.'' Knowledgeable in HFACS. Understand quality management principles. Skilled in accident and incident investigation. Proficient in De-Ice/Anti-Icing Operations. Able to obtain and retain a Transportation Security Clearance. Possess a valid Driver's license. Within 30''days of appointment the ability to acquire an AVOP license with a clean driving record, duration of time with an AVOP will be considered an asset.'' Knowledge, Skills, and Abilities:'' Knowledgeable in Air Canada Airports Ground Operations - Pub 70, as well as Aircraft Publications, reflecting an adept familiarity with pertinent operational guidelines. Demonstrates an in-depth understanding of operations, encompassing Aviation Operations, roles and responsibilities for Air Carriers, government entities, and passengers, with a specific emphasis on airport safety and security. Display exceptional attention to detail, ensuring meticulous accuracy in all tasks and responsibilities. Exhibit proficiency in utilizing a range of computer applications, including Microsoft Word, PowerPoint, Excel, and similar platforms. Ability to clearly communicate both verbally and in written form to various levels of audience internal and external. Demonstrate exceptional prioritization skills, maintaining composure and control during instances of multi-incident scenarios, and remaining poised in emergency situations. Excel in crafting comprehensive written reports encompassing diverse forms of correspondence, including presentations, characterized by a high level of detail. Proficiently interpret legislation, conduct exhaustive inspections, audits, and investigations, and skillfully evaluate findings to identify and report deficiencies. Capable of performing in situations that are occasionally ambiguous and making decisions expeditiously. Possess a strong aptitude for resolving complex problems and providing sound advice and direction, underscored by proficient conflict resolution skills. Display a notable ability to assess, and analyze information, subsequently determining the most appropriate course of action based on the assessed data. Conditions of Employment: Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position. Linguistic Requirements Bilingual English and French. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.