Overview of salaries statistics of the profession "IT Hardware Technician in Canada"

PURPOSE OF JOB This Technical Customer Support position is a frontline Call Centre/Chat role that will assist in facilitating solutions of all services and troubleshooting technology, computer hardware, peripheral and software related issues to both external customers as well as store associates. For technical calls, this role requires applying a systematic review, accurate diagnosis and problem solving of hardware and software related issues. Recommends tech service paths to customers based on information to provide the customer with the most convenient service. The Services Advisor Representative will utilize information on file or through previous experience to respond to technical inquiries from Customers. They will make recommendations and facilitate accepted solutions through correct service paths to customers to resolve their services request and/or repair their device including Remote, in store or on-site IT Solutions. They will be responsible for selling and sharing the value of services including services subscriptions. The objective of this position is to provide the highest level of customer service and enhance the product ownership experience through the resolution of service and technical related issues. PRIMARY DUTIES AND RESPONSIBILITIES • Receives inbound calls/chats from customers for information on services, tech services and/or advanced troubleshooting of technical products using defined problem-solving methodology • Actively engage in service solutions sales. Facilitate appropriate solutions to ensure customer loyalty. Check for existing cases and construct individual case reference files and updates case management data base / logs, documents new case or updates case information • For remote IT pathway can explain benefits of offers to customers • Charge customers remotely (via link) for services • Checks for subscription validation in customer files in ETS • Assists customers in connecting to remote platform • Assists in managing remote que and handing off tickets to available technicians • Schedule customers in booking tool for tech repair services • Document product concerns; track and forward to Team Manager • Filter problem using listening and probing skills to determine root cause. • Provide information, data and direction to the path options as required. • Research for relevant product / repair information. • Perform follow ups on existing cases and close cases as appropriate. • Diagnoses end user problems using systematic listening and probing approach • Consults internal tools, computerized data base, manuals, circulars or internal resources for information on resolution procedures • Provides information and direction as required for simple problem resolution • Initiates dispatch procedure for hardware pickup / shipment as appropriate for limited product line • Review updates regularly to remain current with product offerings • Is required to remain current on new developments and changes through ongoing circular, e-mail, manual review; attends training updates as required by industry certifications or company requirement PHYSICAL DEMANDS / WORKING CONDITIONS • Ability to cover business needs to support program (confirm hours; eventually 24/7) RECOMMENDED QUALIFICATIONS Knowledge / Skill Requirements: • Excellent communication (oral and written), interpersonal, organizational, and presentation skills. • Professional and courteous manner. • Ability to work independently and within a Team environment from home and office with minimal supervision. • Ability to multi-task and work in a very fast paced environment. • Extraordinary customer service orientation • Must be adaptable to change • Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution • Ability to coordinate and communicate effectively with other business partners to maintain exceptional high service levels in a demanding environment • Maintains constructive working relationships despite differing perspectives • Ability to negotiate skillfully in difficult situations with both internal and external groups • Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner • Ability to take initiative with strong learning skills and easily adapts to new or different changing situations, requirements or priorities • Computer literate with Windows, MAC, iOS, Android based Operating Systems experience. • Technical understanding of Internet, search engine, and networking required. • Familiar with AS400 environment • Proficient using MS Office, excel, word, PowerPoint, etc. • Strong working knowledge of computer hardware and software issues • Bi-Lingual English/French. • Familiarity with remote diagnostic software and ability to use it effectively for the purposes of fulfilling job requirements. Experience: • 1 year of help desk or 1 year technical troubleshooting plus a minimum of 2 years customer service experience preferred. Education: • Post secondary education in a related field preferred • A+ certification preferred Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537 #bringyourpassion

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do Under the daily direction of the Team Lead, this part time position will provide assistance to Store and Corporate Support Analysts in achieving phone SLAs. The associate will be required to perform follow up work for the Store and Corporate Support Analysts. Under the guidance of a Senior Analyst, the associate will also perform support work on electronic tickets submitted through Service Now and Voicemail. Specifically, you will: • Retail / Home Office Support: • Perform follow up work for Support Services Analyst which will include calling customers to confirm that the problem is resolved and/or sending out required parts to customers for problem resolution. • Assess and escalate electronic tickets submitted through Service Now to appropriate groups. • Log voicemail calls, create Service Now ticket, and perform basic troubleshooting before escalating to appropriate group. • Configure, deliver, and install PCs/Laptops to home office users. • Assist Team Lead in gathering metrics from Service Now system for SLA performance and reporting. (Service Now training will be provided). • Assist in documenting new standard operating procedures for the team. • Special Projects: • Participate in projects as they arise (i.e. new application / hardware rollouts). • Assist the command centre in managing and directing technicians during rollouts. Some of what you need • Hands-on experience with Staples Point of Sale systems and store operations. • Strong Customer Service skills. • Familiarity with Windows operating system (10, Windows 7). • Rudimentary PC troubleshooting and diagnostics. • Ability to work autonomously and think outside of the box. • Strong communication skills both written and verbal. • Must be able lift 30 lbs (size of PC / POS systems). • Able to work in tight spaces (electrical room / under desks). • Valid Ontario Driver's License. • May be required to travel to stores (less than 5% of time). • 6 months to 1 year of experience with working with computers. • High school graduate / equivalent. Some of what you will get • Associate discount • Learning & Development programs • And more... Additional Information • Combination of office and Work from home environment

PURPOSE OF JOB This Technical Customer Support position is a frontline Call Centre/Chat role that will assist in facilitating solutions of all services and troubleshooting technology, computer hardware, peripheral and software related issues to both external customers as well as store associates. For technical calls, this role requires applying a systematic review, accurate diagnosis and problem solving of hardware and software related issues. Recommends tech service paths to customers based on information to provide the customer with the most convenient service. The Services Advisor Representative will utilize information on file or through previous experience to respond to technical inquiries from Customers. They will make recommendations and facilitate accepted solutions through correct service paths to customers to resolve their services request and/or repair their device including Remote, in store or on-site IT Solutions. They will be responsible for selling and sharing the value of services including services subscriptions. The objective of this position is to provide the highest level of customer service and enhance the product ownership experience through the resolution of service and technical related issues. PRIMARY DUTIES AND RESPONSIBILITIES • Receives inbound calls/chats from customers for information on services, tech services and/or advanced troubleshooting of technical products using defined problem-solving methodology • Actively engage in service solutions sales. Facilitate appropriate solutions to ensure customer loyalty. Check for existing cases and construct individual case reference files and updates case management data base / logs, documents new case or updates case information • For remote IT pathway can explain benefits of offers to customers • Charge customers remotely (via link) for services • Checks for subscription validation in customer files in ETS • Assists customers in connecting to remote platform • Assists in managing remote que and handing off tickets to available technicians • Schedule customers in booking tool for tech repair services • Document product concerns; track and forward to Team Manager • Filter problem using listening and probing skills to determine root cause. • Provide information, data and direction to the path options as required. • Research for relevant product / repair information. • Perform follow ups on existing cases and close cases as appropriate. • Diagnoses end user problems using systematic listening and probing approach • Consults internal tools, computerized data base, manuals, circulars or internal resources for information on resolution procedures • Provides information and direction as required for simple problem resolution • Initiates dispatch procedure for hardware pickup / shipment as appropriate for limited product line • Review updates regularly to remain current with product offerings • Is required to remain current on new developments and changes through ongoing circular, e-mail, manual review; attends training updates as required by industry certifications or company requirement PHYSICAL DEMANDS / WORKING CONDITIONS • Ability to cover business needs to support program (confirm hours; eventually 24/7) RECOMMENDED QUALIFICATIONS Knowledge / Skill Requirements: • Excellent communication (oral and written), interpersonal, organizational, and presentation skills. • Professional and courteous manner. • Ability to work independently and within a Team environment from home and office with minimal supervision. • Ability to multi-task and work in a very fast paced environment. • Extraordinary customer service orientation • Must be adaptable to change • Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution • Ability to coordinate and communicate effectively with other business partners to maintain exceptional high service levels in a demanding environment • Maintains constructive working relationships despite differing perspectives • Ability to negotiate skillfully in difficult situations with both internal and external groups • Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner • Ability to take initiative with strong learning skills and easily adapts to new or different changing situations, requirements or priorities • Computer literate with Windows, MAC, iOS, Android based Operating Systems experience. • Technical understanding of Internet, search engine, and networking required. • Familiar with AS400 environment • Proficient using MS Office, excel, word, PowerPoint, etc. • Strong working knowledge of computer hardware and software issues • Bi-Lingual English/French. • Familiarity with remote diagnostic software and ability to use it effectively for the purposes of fulfilling job requirements. Experience: • 1 year of help desk or 1 year technical troubleshooting plus a minimum of 2 years customer service experience preferred. Education: • Post secondary education in a related field preferred • A+ certification preferred Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537 #bringyourpassion

Installation Technician - Fall Protection Systems:  Harvey 2490We are an industry leader in providing permanent fall protection systems for both new construction & retrofit construction projects.Our company has been engineering, supplying, installing and inspecting permanent fall protection solutions since 1993.We are currently looking for a full-time Installation technician in our Calgary Office.The right candidate should be proficient in performing the following primary duties:Perform installations of fall protection systems, anchors and equipment to new construction and retrofit building industrial projects.Review of project drawings, layout of proposed anchor systems in preparation and coordination with all required parties.Organize shipment of product, packing slips and job-site instructions for installation to job-site on a timely basis and follow-up with Project Superintendent to ensure a proper installation will be achieved.Ensure a complete and timely installation has been carried out. Inspect project work prior to leaving site and if final assembly has occurred, request production of Log Book & Comprehensive Report Package for client.Complete required site review reports and internal documentation and return to your immediate supervisor as required.Follow all Company, Legislative and Job-Site safety policies and procedures.Assist with other installation and inspection personnel when required.Maintain a high level of communication with customers and Atlas staff.Assist with large projects as required. Out of town and out of province work will occasionally be required to allow Atlas to meet our clients and contractual needs. Qualifications: Knowledge and understanding of fall protection systems is required.Basic electrical and instrumentation knowledge is desirable, and not mandatory.Ability to read architectural and structural drawings.Proven ability to complete projects according to outlined scope, budget, and timeline.Proven ability to solve problems creatively.Comfortable working at heights including leading edge work.Experienced using hand and power tools.Strong interpersonal skills and extremely resourceful.Ability to work with minimal oversight but willing to follow directions closely.Must possess a valid drivers' license and reliable vehicle as some travel is required.Must be fluent in English language, spoken and written.Applicant may be required to complete and pass a Drug and Alcohol test on some work sites. The successful applicant will be professional and thrive in a fast paced, ever changing, and detail-oriented environment. This is a fulltime positionRemuneration includes a competitive salaryBenefits package is available after 3 months

Service Desk Technician (12 month term)Meadow Lake, SaskatchewanIND#123If you are passionate about technology, enjoy troubleshooting and working in a team, we would love to discuss and new opportunity with you.Reporting to the Lead, Service Desk, the Service Desk Technician is primarily responsible for Service Request management for the business and manufacturing facilities.The Service Desk Technician provides Tier 1 support for Tolko standard applications and End User Computing standards. Responsibilities include receiving, prioritizing, documenting and actively resolving end user requests and escalating incidents when considered appropriate and necessary to maintain Service Level Agreements.What We’re Looking For:College diploma or university degree in the field of computer science and/or 2 years equivalent work experience in a customer service focused IT roleExperience with service desk ticketing systemsExperience with desktop and server operating systemsExceptional troubleshooting skillsExceptional written and oral communication skillsExceptional interpersonal skills, with a focus on rapport-building, listening and questioning skillsKnowledge of basic computer hardware, including desktops, servers, storage, mobile devices and network devicesStrong working knowledge of the Microsoft Office 365 and related applications (Office, Teams, OneDrive)Familiarity with the fundamental principles of ITIL is considered an assetWhat We Offer:An unyielding commitment to your personal safetyCompetitive pay and exceptional benefitsThe opportunity to work with the best and brightest in the industryA positive, dynamic, and inclusive work environmentAn open, innovative culture with diverse opportunitiesA commitment to investing in our people through training and developmentThe chance to live (and play) where you workWant to know what it’s like to work for Tolko? Click hereWho We Are:With state-of-the-art operations across western Canada, Tolko is a leading manufacturer of a wide range of forest products for customers around the world. For over 65 years, our family-owned company has been recognized by customers and business partners for being reliable, flexible, efficient and offering quality products. With the third generation of family leadership, we’re continuing that legacy today in our divisions throughout western Canada and joint ventures in the Southern United States.At Tolko, our values, vision and mission aren’t just what we believe. They’re how we work, live and serve our customers every day. Fundamental to our success is a diverse and committed workforce that thrives on change, building relationships, and a drive toward excellence.Grow Here, Achieve More:When you join Tolko, you’ll develop your skills and be encouraged to pursue diverse opportunities with a company that’s built on integrity, respect, and provides employees with the inclusive environment, support and opportunity to build great lives.If this position sounds like a fit for you, we’d love to hear from you! Applications will be accepted at www.tolko.com until the position is filled.We thank all candidates for their interest; however only those selected for an interview will be contacted.To protect the privacy of your personal information, please ensure that when you apply, you are directed to Tolko’s job board at https://recruiting.ultipro.ca or you are accessing Tolko job opportunities through our website at www.tolko.com/careers.Follow us on LinkedIn, Facebook, and Twitter to stay up to date on Tolko news and job postings.

West Fraser is a leading forest products company in North America. Recognized for the ninth time as one of Canada's Top 100 Employers, we continue to grow. Our goals are straightforward - leadership through Safety, profit, responsibility in communities, excellence in people and strength in products.West Fraser is a leading diversified forest products company, listed on the TSX and NYSE. Recognized for theeighth time as one of Canada's Top 100 Employers, we are a growing company looking for talented people to be part of our team. Are you interested in working for a company that offers both a challenging work environment and a rewarding career path?Our Quesnel River Pulp division has an opportunity for a:CONTROL SYSTEMS TECHNICIAN The Control Systems Technician, will report to the QRP Management Team. The Control Systems Technician will be a key player in working with the mill team to maximize the control system platform to its potential. The responsibilities include Coordinating, developing and maintaining the Delta V DCS (Distributed Control System). Tasks may also include, documentation control, peer to peer training with the E&I resources, and troubleshooting both hardware and software faults through the daily use of predictive and preventative maintenance strategies. As a member of this high performing team, you will be responsible for working safely and efficiently within the pulp mill.The successful candidate will have proven experience in many of the following:Delta V DCSAMSModicon Quantum PLCEthernet NetworksInstrumentation ConstructionInstrumentation MaintenanceOur ideal candidate would have:A valid Instrumentation certification, Interprovincial Red Seal certification in Electrical or Instrumentation, or a diploma/degree in Chemical, Process or Electrical Engineering.5 years of experience in either a pulp mill or heavy industrial setting is preferred.Strong leadership, planning, budgeting and problem-solving skills.Knowledge of computer software and applications, with a preference given to a candidate with Maximo, MS Excel, AutoCAD and Word.Good organizational and project management skills.Excellent interpersonal, communication, and team-building skills.The ability to interact effectively with all levels of personnel, both hourly and management.The desire to progress, learn, grow and succeedEmbody the West Fraser values of integrity, humility, teamwork, frugality, innovation, competitiveness, and respectQuesnel River Pulp, using a high yield mechanical pulping process, produces 1100 tonnes per day of thermo-mechanical and bleached thermo-mechanical pulp. We take pride in our safety record, our effluent treatment system, the quality of our final product, and the cleanliness of our mill. We constantly strive to be an industry leader.Quesnel River Pulp offers a comprehensive relocation package to assist your move to Quesnel. Located in central BC, Quesnel has a population of approximately 25,000 and features all major conveniences, including its airport. Quesnel offers affordable housing, modern recreational and educational facilities, regular community events, as well as unlimited recreational activities for the outdoor enthusiast. It doesn’t take long to feel part of Quesnel’s welcoming community.Interested applicants should apply by sending their resumes and proof of qualifications in confidence.A family business at heart since 1955, West Fraser values excellence in performance and people, challenge and satisfaction, and profitability and growth. We practice leadership in our field and responsibility in our communities. For more information on West Fraser and our current opportunities, visit our website at: www.westfraser.com/jobsWest Fraser believes inclusive, diverse teams build a more vibrant workforce, safer operations, and a stronger company overall. We strive to create workplaces and leadership teams that are reflective of the diverse communities we are a part of. We will not discriminate against any applicant for employment based on race, gender, national origin or any other protected legal characteristic.We thank all candidates for their interest; however, only those selected for an interview will be contacted.#Automation #DCS

Our valued Public Sector client requires a Senior Secret Cleared Project Executive to develop the implementation plan and process for an electronic security system. This new government mandate has been issued to help address aging infrastructure concerns. Must Have: Experience developing threat, risk, and security assessments for the GoC University degree in Project Management, Computer science or equivalent Valid Secret Clearance Proof of COVID vaccination Nice-to-haves: Experience within cloud enabled projects Working within Agile Environment Experience with projects utilizing Microsoft 365 services Tasks Include, but are not Limited to: Specify the general requirements of the system, develop broad system alternatives, and identify their administrative, economic and technical feasibility and practicality as well as associated policy and organizational change requirements. Analyze and evaluate the global system architecture, system designs, and system implementations at existing and upcoming installation sites through gathering and synthesizing project and site-specific requirements through workshops and providing implementation guidance to the department Produce overall plan of installations through identifying and synthesizing technical changes required for the underlying IT hardware and software infrastructure and providing impact analysis and implementation and maintenance guidance to the department Developing and maintaining system-specific project management deliverables such as, global infrastructure upgrade and enhancement plans, detailed site upgrade and enhancement plans, test plans, robust upgrade and enhancement schedules, statements of work, technical specifications, and support initial installations and follow-up enhancements and upgrades Supporting the development of IT & systems-related project management deliverables, including but not limited to: concepts of operations, threat and risk assessments, functional design descriptions, privacy impact assessments, sensitivity questionnaires, system architectures, operational and technical manuals and test procedures, system maintenance manuals and procedures Providing implementation and procurement support and analysis services Providing project planning, execution and status briefing and technical briefings to stakeholders Apply

Our valued defence client is seeking a Senior Technical Architect for an initial contract until March 31, 2025. As the successful candidate you will support the modernization of the Naval Training System (NTS) through digital integration, enhancing the existing ecosystem for naval training with a cutting-edge software package, including improvements to the supporting hardware on a local level as necessary for full functionality. The project is looking at leveraging Artificial Intelligence (AI) and Deep Automation (DA) into its solutions. Responsibilities Provide hands-on analysis and support of the Cloud network; Provide hands-on analysis and support of a AI/DA driven solution; Support the development of the Cloud network, in order to understand their current states of maturity and the ongoing development of their security constraints, policies, and requirements; Determine the requirements in relation to networks of an AI/DA driven solution, in order to understand their current states and their security constraints, policies, and requirements; Determine how newer, immersive training technologies (AR, VR, Gamification, etc.) development and delivery will be integrated into the project’s solution Must-have skills: 5+ years experience as a Technical Architect working with Machine Learning / Artificial Intelligence or Automation/AI implementation. 5+ years experience in the design and implementation of AI/ML solutions and deep automation within enterprise-level Government of Canada projects including familiarity with AI/ML frameworks (e.g., TensorFlow, PyTorch), AI/ML lifecycle management, and the deployment of models in production environments. 5+ years experience working with Cloud Concept Development and Analysis to provide hands-on design, analysis and support of a Cloud Network (Azure, AWS, etc.) 4+ years experience architecting technical solutions that leverage virtualization strategies in a classified (i.e. Secret, Top Secret) network environment. Nice-to-have: Proven experience leading projects from conception to employment with measurable improvements in efficiency or performance and clearly identified measurable outcomes achieved through the AI/ML solutions. Apply

Our valued defence client is seeking a Senior Business Analyst for an initial contract until March 31, 2025. As the successful candidate you will support the modernization of the Naval Training System (NTS) through digital integration, enhancing the existing ecosystem for naval training with a cutting-edge software package, including improvements to the supporting hardware on a local level as necessary for full functionality. The project is looking at leveraging Artificial Intelligence (AI) and Deep Automation (DA) into its solutions. Responsibilities Provide business analysis advice and input into the development of the project approval documentation required in the Option Analysis Phase of a project as defined by the Project Approval Directive; Provide Digital Transformation Strategy and Planning expertise in developing and supporting the development of plans, and strategies related to IM/IT Modernization. Provide Business Transformation and Process Optimization expertise in business process modernization using industry best practices. Support Transformation Office and Change Management the development of a business transformation office and change management strategies and plans. Provide support in governance structures, terms of reference, reporting, and vendor management. Participate in the development of the Architecture and Design documentation; Lead the development of a capability analysis to identify gaps between desired capability and current capabilities; Participate in the development of project security documentation including the Security Classification Guide and Statement of Sensitivity; Provide business analysis input to the update of the existing Requirements Matrix and maintain it going forward; Provide business analysis input to the Project Charter; Draft Risk and Complexity Assessments; Provide business analysis advice and input to project approval documentation required in the Options Analysis (OA) and Definition Phases of project as defined by the Project Approval Directive; Provide business analysis input in the development and assessment of project options; Draft Statement of Operational Requirement (SOR) document; Draft Business Case Analysis and Cost Validation document; Provide business analysis advice and input for the project approval documentation, as required in the Definition Phase of project (as defined by the Project Approval Directive); Provide business analysis input to the Project Management Plan; Draft Definition Study; and support industry engagement by contributing to the drafting of the Request for Information (RFI), and with industry interactions to ensure project capability and technical requirements are clearly communicated. Must-have skills: 10+ years as a Business Analyst 2+ years of demonstrated project experience with designing technical capability models or reference enterprise architecture for training systems. 2+ years experience related to Artificial Intelligence / Deep Automation concepts and their application in Business Case Analysis for training system enhancement. Experience on a project within a classified (i.e. Secret or Top Secret) network environment. Active GoC Secret Clearance Nice-to-have: Masters of Business Administration (MBA), Project Management Professional (PMP); and/or PRINCE2 8+ years experience delivering Digital Transformation Strategy and Planning and providing expertise in developing and supporting the development of plans and strategies related to IM/IT Modernization Evaluation Grid Apply

Our valued client is seeking a Senior IT Security Engineer for an initial contract until March 31, 2025. As the successful candidate you will support the modernization of the Naval Training System (NTS) through digital integration, enhancing the existing ecosystem for naval training with a cutting-edge software package, including improvements to the supporting hardware on a local level as necessary for full functionality. The project is looking at leveraging Artificial Intelligence (AI) and Deep Automation (DA) into its solutions. Responsibilities: Review, analyze, and/or apply Federal, Provincial or Territorial IT Security policies, System IT Security Certification & Accreditation processes, IT Security products, safeguards and best practices, and IT Security risk mitigation strategies; Identify threats to, and vulnerabilities of operating systems (such as MS, Unix, Linux, and Novell), and wireless architectures; Identify personnel, technical, physical, and procedural threats to and vulnerabilities of Federal, Provincial or Territorial IT systems; Develop reports such as: Data security analysis, Concepts of operation, Statements of Sensitivity (SoSs), Threat assessments, Privacy Impact Assessments (PIAs), Non-technical Vulnerability Assessments, Risk assessments, IT Security threat, vulnerability and/or risk briefings; Conduct Certification activities such as: Develop Security Certification Plans; verify that security safeguards meet the applicable policies and standards; validate the security requirements by mapping the system-specific security policy to the functional security requirements, and mapping the security requirements through the various stages of design documents; verify that security safeguards have been implemented correctly and that assurance requirements have been met (this includes confirming that the system has been properly configured, and establishing that safeguards meet applicable standards); conduct Security Testing and Evaluation (ST&E) to determine if the technical safeguards are functioning correctly; and assess the residual risk provided by the risk assessment to determine if it meets an acceptable level of risk; Conduct Accreditation activities such as: review of certification results in the design review documentation by the Accreditation Authority to ensure that the system will operate with an acceptable level of risk and that it will comply with departmental and system security policies and standards and identify conditions under which a system is to operate (for approval purposes). This may include the following types of approvals: Developmental approval by both the Operational and the Accreditation Authorities to proceed to the next stage in an IT system's life cycle development if sensitive information is to be handled by the system during development; Operational written approval for the implemented IT system to operate and process sensitive information if the risk of operating the system is deemed acceptable, and if the system is in compliance with applicable security policies and standards; or Interim approval - a temporary written approval to process sensitive information under a set of extenuating circumstances where the risk is not yet acceptable, but there is an operational necessity for the system under development; and Develop and deliver training material relevant to IT Security TRA and C&A; Brief senior management and review and provide comments related to IT Security TRA and C&A Must-have: 10+ years experience as a Security Engineer (or relevant role) developing security reports (threat assessments, PIAs, risk assessments, etc.) 10+ years experience reviewing, analyzing, and/or implementing IT Security policies, system IT security certification & accreditation processes, IT security products, safeguards and best practices, or IT security risk mitigation strategies, within either the private or public sectors 10+ years experience conducting security certification and validation activities including developing certification plans, verifying security safeguards meet policies, etc. Active GoC Secret Clearance Relevant University and/or College Degree (Computer Science, Engineering, etc.) Nice-to-have: 6+ years experience reviewing certification results in design review documentation by the Accreditation Authority to ensure that a system will operate within Government of Canada (GoC) guidelines 6+ years experience incorporating and engineering AI/ML methods to increase security measures on a solution Relevant Certifications Certified Information Systems Security Professional (CISSP) Certified Information Systems Auditor (CISA) Certified Information Security Manager (CISM) ISACA Certification and Risk and Information Systems Control ISO 27001 Lead Auditor Certification Apply

OpportunityAre you a tech enthusiast who also loves the outdoors? As a Signal Technician, you’ll specialize in managing communications systems for the Canadian Armed Forces (CAF) in various environments in Canada and around the world.No previous work experience or career-related skills are required.OverviewSignal Technicians are experts in telecommunication technologies. They maintain, repair, configure, administer and modify leading-edge communication systems. They are part of a larger team that provides the CAF with communications and information services throughout Canada and around the world.Signal Technicians operate on specialized electronic test equipment. They perform corrective maintenance, preventive maintenance, diagnosis, modifications, installations, configurations, inspections and administration for:Wired and Wireless Communications SystemsRadio, Satellite and Microwave Broadband TechnologyRadar Location and Detection TechnologyFibre Optic and Copper Wire Broadband TechnologyVoice and Data Network Defence, Configuration and Administration To be eligible to apply to the CAF, you must:Be a Canadian citizen or permanent resident living in Canada;Be at least 18 years old (17 years old with parental consent), except:For the paid education programs you may be 16 years old (with parental consent);For the Primary Reserve you may be 16 years old (with parental consent) and must be enrolled as a full-time student;Have completed at least Grade 10 or Secondaire IV in Quebec (some jobs need higher levels of education)Work EnvironmentSignal Technicians experience the unique adventures and challenges of working outdoors, in military vehicles and at maintenance workshops. Signal Technicians work across the country and around the world wherever the CAF has a footprint. Basic Military QualificationThe first stage of training is the Basic Military Qualification course, or Basic Training, held at the Canadian Forces Leadership and Recruit School in Saint-Jean-sur-Richelieu, Québec, or through various training establishments across Canada from Esquimalt, British Columbia, to Halifax, Nova Scotia. This training provides the basic core skills and knowledge common to all trades. One main goal of this course is to ensure all recruits maintain the CAF physical fitness standard; as a result, the training is physically demanding but achievable.After Basic Training, Army recruits go to a military training centre for the Basic Military Qualification – Land Course for approximately one month, which covers the following topics:Army Physical FitnessDismounted Offensive and Defensive OperationsReconnaissance PatrollingIndividual Field CraftSignal Technician TrainingSignal Technicians attend the Canadian Forces School of Communication and Electronics in Kingston, Ontario. Training takes approximately 16 months and is separated into two parts.Part one is equivalent to a two-year electronics engineering technician program and teaches the following skills and knowledge:Electrical and Electronic TheoryDigital Electronic TheorySignal Processing Devices and OperationPower Supplies TheoryRadio and Antenna Systems TheorySatellite and Microwave Systems TheoryUse of Basic and Advanced Test InstrumentationPart two of the program includes specific training on communications systems and equipment, including the following skills and knowledge:Radio Communications and Information SecurityInstallation and Operation of Communications and Information SystemsMaintenance and Operation of Power Generating SystemsCommunication Systems and Equipment Maintenance and Repair TechniquesInstallation and Maintenance of Fibre Optic and Copper Wire SystemsBasic Routing and Switching ConceptsUse of Advanced Radio Equipment Testing Instrumentation Available Specialty TrainingSignal Technicians may have the opportunity to develop specialized skills through formal military and civilian courses and on-the-job training in the following areas:Cryptographic Equipment Operation and MaintenanceElectronic Warfare Systems and Equipment Operation and MaintenanceCounter-Radio Controlled Improvised Explosive Device Equipment Operation and MaintenanceSatellite Terminal Operation and MaintenanceMissile Detection and Defence Equipment Operation and MaintenanceGround Penetrating Radar Equipment Operation and MaintenanceBasic Switches and Router Operation, Programming, Configuring and MaintenanceSoftware and Firmware Operations and Maintenance, Including Software-Defined RadiosAvailable Advanced TrainingAs they progress in their career, Signal Technicians who demonstrate the required ability and potential may be offered advanced training. Available courses include:Technical Communications Security InspectorLeadership coursesLife Cycle Materiel ManagerDirect Entry Officer PlanNo previous work experience or career-related skills are required. CAF recruiters can help you decide if your personal interests and attributes match the criteria for this occupation.The minimum required education to apply for this position is the completion of the provincial requirements for Grade 10 or Secondaire IV in Quebec, including:Grade 10 Academic Math (Mathématiques 426 or CST 4)Grade 10 Academic ScienceForeign education may be accepted.Please note that, if successful in the application process, you will be entering service in either the Regular Force (full-time employment) or Primary Reserve Force (part-time employment) of the Canadian Armed Forces as a military member.• Regular Force: Upon completion of all required training, you will be assigned to your first base. While there is some flexibility with regards to postings (relocations), accommodations can’t always be made, and therefore, you can likely expect to move at some point in your career.• Primary Reserve Force: You will be joining the Primary Reserve Force through a specific Reserve unit. Outside of training, your chosen Reserve unit will be your workplace on a part time basis, and you will not be obligated to relocate to a different base. As part of the Primary Reserve Force, you typically work one night per week and some weekends with possibilities of full-time employment.To learn more about the various ways to join the Canadian Armed Forces, visit: https://forces.ca/en/how-to-join/#wj Join the CAFTo learn more about becoming a Signal Technician, visit www.forces.ca, talk to a recruiter at a centre near you or call 1-800-856-8488.Explore over 100 different career opportunities at www.forces.ca/en/careers.

OpportunityAre you a tech enthusiast who also loves the outdoors? As a Signal Technician, you’ll specialize in managing communications systems for the Canadian Armed Forces (CAF) in various environments in Canada and around the world.No previous work experience or career-related skills are required.OverviewSignal Technicians are experts in telecommunication technologies. They maintain, repair, configure, administer and modify leading-edge communication systems. They are part of a larger team that provides the CAF with communications and information services throughout Canada and around the world.Signal Technicians operate on specialized electronic test equipment. They perform corrective maintenance, preventive maintenance, diagnosis, modifications, installations, configurations, inspections and administration for:Wired and Wireless Communications SystemsRadio, Satellite and Microwave Broadband TechnologyRadar Location and Detection TechnologyFibre Optic and Copper Wire Broadband TechnologyVoice and Data Network Defence, Configuration and Administration To be eligible to apply to the CAF, you must:Be a Canadian citizen or permanent resident living in Canada;Be at least 18 years old (17 years old with parental consent), except:For the paid education programs you may be 16 years old (with parental consent);For the Primary Reserve you may be 16 years old (with parental consent) and must be enrolled as a full-time student;Have completed at least Grade 10 or Secondaire IV in Quebec (some jobs need higher levels of education)Work EnvironmentSignal Technicians experience the unique adventures and challenges of working outdoors, in military vehicles and at maintenance workshops. Signal Technicians work across the country and around the world wherever the CAF has a footprint. Basic Military QualificationThe first stage of training is the Basic Military Qualification course, or Basic Training, held at the Canadian Forces Leadership and Recruit School in Saint-Jean-sur-Richelieu, Québec, or through various training establishments across Canada from Esquimalt, British Columbia, to Halifax, Nova Scotia. This training provides the basic core skills and knowledge common to all trades. One main goal of this course is to ensure all recruits maintain the CAF physical fitness standard; as a result, the training is physically demanding but achievable.After Basic Training, Army recruits go to a military training centre for the Basic Military Qualification – Land Course for approximately one month, which covers the following topics:Army Physical FitnessDismounted Offensive and Defensive OperationsReconnaissance PatrollingIndividual Field CraftSignal Technician TrainingSignal Technicians attend the Canadian Forces School of Communication and Electronics in Kingston, Ontario. Training takes approximately 16 months and is separated into two parts.Part one is equivalent to a two-year electronics engineering technician program and teaches the following skills and knowledge:Electrical and Electronic TheoryDigital Electronic TheorySignal Processing Devices and OperationPower Supplies TheoryRadio and Antenna Systems TheorySatellite and Microwave Systems TheoryUse of Basic and Advanced Test InstrumentationPart two of the program includes specific training on communications systems and equipment, including the following skills and knowledge:Radio Communications and Information SecurityInstallation and Operation of Communications and Information SystemsMaintenance and Operation of Power Generating SystemsCommunication Systems and Equipment Maintenance and Repair TechniquesInstallation and Maintenance of Fibre Optic and Copper Wire SystemsBasic Routing and Switching ConceptsUse of Advanced Radio Equipment Testing Instrumentation Available Specialty TrainingSignal Technicians may have the opportunity to develop specialized skills through formal military and civilian courses and on-the-job training in the following areas:Cryptographic Equipment Operation and MaintenanceElectronic Warfare Systems and Equipment Operation and MaintenanceCounter-Radio Controlled Improvised Explosive Device Equipment Operation and MaintenanceSatellite Terminal Operation and MaintenanceMissile Detection and Defence Equipment Operation and MaintenanceGround Penetrating Radar Equipment Operation and MaintenanceBasic Switches and Router Operation, Programming, Configuring and MaintenanceSoftware and Firmware Operations and Maintenance, Including Software-Defined RadiosAvailable Advanced TrainingAs they progress in their career, Signal Technicians who demonstrate the required ability and potential may be offered advanced training. Available courses include:Technical Communications Security InspectorLeadership coursesLife Cycle Materiel ManagerDirect Entry Officer PlanNo previous work experience or career-related skills are required. CAF recruiters can help you decide if your personal interests and attributes match the criteria for this occupation.The minimum required education to apply for this position is the completion of the provincial requirements for Grade 10 or Secondaire IV in Quebec, including:Grade 10 Academic Math (Mathématiques 426 or CST 4)Grade 10 Academic ScienceForeign education may be accepted.Please note that, if successful in the application process, you will be entering service in either the Regular Force (full-time employment) or Primary Reserve Force (part-time employment) of the Canadian Armed Forces as a military member.• Regular Force: Upon completion of all required training, you will be assigned to your first base. While there is some flexibility with regards to postings (relocations), accommodations can’t always be made, and therefore, you can likely expect to move at some point in your career.• Primary Reserve Force: You will be joining the Primary Reserve Force through a specific Reserve unit. Outside of training, your chosen Reserve unit will be your workplace on a part time basis, and you will not be obligated to relocate to a different base. As part of the Primary Reserve Force, you typically work one night per week and some weekends with possibilities of full-time employment.To learn more about the various ways to join the Canadian Armed Forces, visit: https://forces.ca/en/how-to-join/#wj Join the CAFTo learn more about becoming a Signal Technician, visit www.forces.ca, talk to a recruiter at a centre near you or call 1-800-856-8488.Explore over 100 different career opportunities at www.forces.ca/en/careers.

Our valued client is looking for a Jnr Desktop Support Technician to maintain equipment in conference rooms and support additional audio/video requirements initial 3-6 month contract in Ottawa Responsibilities:Conference rooms & A/V: maintain equipment in conference rooms and support additional audio/video requirements for other events including town-hall meetings, VTC support and webcasts.Troubleshoots standard hardware, software and connectivity problems reported by users. Monitoring and maintenance routines to proactively identify issues within the Web conferencing environmentMust Have Skills:2+ years’ experience as a Desktop Support TechnicianExperience testing, configurating, implementing, and supporting desktop & meeting/conference room technologies, PCs, peripherals and software in a network environment.Exposure in administrating / supporting Conferencing technical infrastructure. This includes but is not limited to: CISCO Video Conferencing, ZOOM, WebEx, MS Teams Apply

UNLIMITED POSSIBILITIES AHEADPosition:ITTechnician Status:Full-TimeDealership:Head OfficeDepartment:Information Technology Salary Range: $42,000 - $47,000 annually; based upon experienceWe are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.A Career at OpenRoad Means You'll Enjoy: Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching, Tool Purchase Subsidy Internal and external, training & development opportunities for skill development and growth Be part of a collaborative, friendly and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment Comprehensive extended health and dental plan tailored around Associate wellness Recognition and Engagement Events! ROLE & RESPONSIBILITIES: Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware Assist with troubleshooting and resolving technical problems for end-users in a timely manner. Install, configure and maintain computer systems, peripherals and software Perform the routine maintenance tasks, such as system updates and backups, equipment inventory, endpoint protection software. Assist with onboarding and offboarding process for employees, including setting up the workstations and software. Collaborate with seniors IT staff to resolve complex technical issues and escalate the problem when necessary. Document and track technical issues and resolutions using our ticketing system Maintain the CCTV system for all dealerships and export the footage if requested Liaise with external contractors/suppliers for the repair of computer peripheral equipment Network Support - First-level support for Network devices situated on-site (Wireless AP, POS, Media Player, Router, Switch....) Phone Support - Add, change or delete extensions and hardware as required Maintaining accurate and up-to-date documentation through the change management process Provide excellent customer service and maintain a positive relationship with end-users. Participate in the on-call rotation after business hour. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Certificate or College Diploma in Information Technology, Computer Engineering Technology or related discipline 2+ years experience in IT helpdesk/support experience in a multi-site environment Strong problem solving Excellent oral and written communication skills Ability to work independently and under pressure, with good communication skills Troubleshooting experience with Microsoft Windows OS, Microsoft Office as well as computer hardware Solid understanding of networking knowledge including IPv4/IPv6, DHCP, and DNS. Class5 Driver License Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application.We are an equal-opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.JOIN US AND GROW WITH US!We thank all those that have applied. Only those considered for the position will be contacted.

Our EPC (engineering, procurement, and construction) client is seeking an Intermediate Desktop Support Technician to support a Windows environment to start ASAP as a full time employee.Must already reside in Calgary and come in minimum 4 days/week in office downtown Calgary.Must-Have:5+ years of Windows deskside support, helpdesk management, and hardware maintenance experience (setting up Windows machines)Experience with Intune doing OS installs, patching and asset managementExperience supporting Microsoft Teams (install, support, and educate)Experience administering and setting-up users and permissions (OS install, patching and asset management)Nice-to-have:Experience with Meraki technologyExperience in the EPC industryEngineering applications setup and support experienceExperience using Zendesk Experience with Email Spam filtering & Cyber Security Applications and utilitiesSharePoint Administration and site support experienceRESPONSIBILITIES:Deskside SupportHelpdesk ManagementHardware MaintenanceUser Training and DocumentationIT Infrastructure SupportContinuous Improvement Apply

The Opportunity: WSP is currently seeking a Roadway Design Engineer or Roadway Design Technologist to join our Transportation Highways and Roads Engineering department, located at our Vancouver or Langley Office. Reporting to the Manager, Transportation Engineering, this position will be working with an accomplished and diverse team of designers and draftspersons in a challenging role that offers mentorship and growth opportunities.Why choose WSP? We value and are committed to upholding a culture of inclusion and belonging Our Flexible Work Policy - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives. A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer. Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada. Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things. A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey. We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future. #WeAreWSPWhat you can expect to do here: Lead design teams to deliver a range of transportation projects; Coordinate and direct discipline members and sub-consultants; liaise with clients and agencies; Preliminary and detailed design of urban & rural roads, highways, freeways, and other transportation projects; Preparation and Writing Request for Proposal (RFP) responses Preparation and Review of Design Drawings; Cost estimating and contract specifications; and Report preparation.What you'll bring to WSP: Undergraduate degree in Civil Engineering + and registered as P.Eng. in BC; OR diploma in Civil Engineering Technology + registered as AScT in BC; 7+ years of demonstrated experience in the area of highway/roads design (AutoCAD and Civil 3D) and transportation engineering; Experience with rural & urban roadway design and inter-disciplinary coordination related to roadway and highway projects; Familiarity with Provincial and Municipal market conditions, public/private sector client base; Understanding of traffic & highway design engineering principles; Ability to lead and mentor other engineers / technicians; Able to multi-task and meet various project timelines; Excellent verbal and written communication skills with excellent teamwork skills; Good understanding of QA / QC as well as OH&S practices / requirements; Good working knowledge of TAC and BC Supplement to TAC design standards; Alternative Delivery (DB, P3, etc.) projects experience is an asset; Highly motivated and enthusiastic with a strong desire to succeed; and Strong working knowledge of Microsoft Office.CompensationExpected Salary (all locations): $72,600 - $123,400WSP Canada is providing the compensation range that the company in good faith believes it will pay for this position based on the successful applicant's education, experience, knowledge, skills, abilities in addition to the specific geographic location. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

Great opportunity to join a growing manufacturing company!We are currently looking for a Service Desk Technician to fill a permanent full-time position.We're looking for a talented, dynamic and customer service-oriented IT support technician to join our I.T. team.WHAT WE OFFERA competitive salary that does not stagnate; up to 2 annual raisesThe possibility of an annual bonus, based on the company’s performanceA flexible schedule in order to accommodate a work/life balance. Mobile days offered.A group RRSP plan with an employer contribution of up to 5%Competitive Group Insurance and an Employee Assistance ProgramA company that values its people with a very good employee retention rateWHAT YOU CAN EXPECT WHEN JOINING THE TEAMAs a Service Desk Technician, you will play a crucial role in providing exceptional technical support to our organization. You’ll be responsible for managing and resolving IT service incidents, ensuring user satisfaction, and maintaining efficient operations. Required: Proficiency in both English and French will be essential for effective communication with our diverse user base and our American headquarters.YOUR RESPONSIBILITIESIncident Resolution:Handle escalated client needs through the service desk.Provide timely and effective solutions to technical issues.Data Security and Integrity:Ensure the highest degree of data security and integrity through diligent monitoring.Review daily operational functions, analyze trends, and prioritize work.Collaboration and Advocacy:Collaborate proactively with support teams using ITIL methodologies and best practices.Advocate for organizational goals and commitments.Documentation and Tracking:Record critical service delivery information in a tracker for historical reference.Participate in client projects, considering Service Desk roles and responsibilities.Flexibility and Adaptability:Embrace new products, technologies, and procedures to support company development.Develop and maintain internal support documents for various levels of support personnel.Location: Ayer's Cliff, Quebec (under the responsibility of an American company).ABOUT WULFTECWulftec has been established in the beautiful Ayer's Cliff area for 30 years now and the company is continually growing. We are renowned for developing, manufacturing and distributing the most reliable packaging equipment in the industry.At Wulftec, the well-being of our employees is at the heart of our priorities. YOUR PROFILEEducation and/or Experience: AEC or DEC in computer science or an equivalent combination of training and experience.Language skills: Bilingualism (English / French)Computer Skills To perform this job successfully, an individual should have working knowledge of all Microsoft Windows operating systems and server platforms. Must also have strong Desktop support skills with Windows 10, Microsoft Office 365, Remote Desktop Support, Basic Active Directory management (password resets, account changes, etc.). Computer hardware knowledge of laptops and PC is required.Other Skills and Abilities: Excellent time management, decision making, prioritization and organization skills. Working knowledge of antivirus and firewall solutions. Proven technical aptitude and proven customer service aptitude.

Requisition ID: 355633 Position Number: Posting End Date: Open until filled City: Winnipeg Employer: Shared Health Site: Shared Health - Manitoba Department / Unit: Business Services (Service Desk) Job Stream: Non-Clinical Union: Exempt Anticipated Start Date: 04/26/2024 FTE: 1.0 Anticipated Shift: Days, Evenings, Nights, Weekends, Standby coverage as required Work Arrangement: Hybrid Daily Hours Worked: 7.75 Annual Base Hours: 2015 Shared Health leads the planning and coordinates the integration of patient- centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations. Position Overview Digital Health focuses on supporting clinical and business systems as the foundation for leveraging electronic data in the delivery of health-care services. We have an opportunity for a service desk agent. Reporting to a supervisor, the service desk agent will: Provide high-quality customer service delivering ‘first line’ technical support to end-users focusing on rapid service restoration and client satisfaction. Perform initial ‘tier 1’assessments and resolve, or assign incidents/service requests to the appropriate support group invoking escalation procedures according to applicable service level agreements. Coordinate service restoration and customer service requests, inform clients on the status and progress, and close incidents after validating resolution with the client. Record and track all incidents, and ensure all asset and configuration management databases are updated with current data. Apply quality incident tracking procedures to highlight client training needs. Experience 2 years of experience providing telephone customer service using formalized call tracking/work order management software tools (such as Remedy) and ‘first line’ technical support of computer hardware systems, and Microsoft productivity tools (such as Microsoft Office and Active Directory). 1 year of experience working with active directory user and security groups. Working knowledge of and practical experience applying Manitoba’s Personal Health Information Act (PHIA) is preferred. Education (Degree/Diploma/Certificate) Post-secondary diploma in in an information technology related program from an accredited educational institution; an equivalent combination of relevant education and experience may be considered. Successful completion of a recognized customer service training course is preferred. Certification/Licensure/Registration ITIL V3 Foundations certification is preferred. Additional vendor and industry certifications in specific technologies are assets. Qualifications and Skills Demonstrated shared leadership capabilities appropriate to front-line influence on people to work together to achieve a common constructive purpose. Shared Health has adopted the LEADS in a Caring Environment framework. Physical Requirements Must be available to work flexible hours to accommodate service requirements and support our 24/7/365 client needs across the province across a variety of shifts, able to work safely in a typical computerized office environment, work in a typical open-office environment, and able lift and move items of up to approximately 25 pounds. We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today. Interested candidates should select the ''Apply'' icon below to upload their cover letter, resume and copy of licenses/certification. This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment. Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE. Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted. We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Fed IT, recruitment firm specializing in the cruitment on IT professionals. We work on two types of recruitment: temporary and permanent. All our consultants are IT experts who speak your language and evolve in your universe. We cover IT, development, decision-making, and infrastructure.We are looking for a Level 3 Computer Technician - Junior System Administrator for one of our clients in the West End of Montreal, this is a permanent position, in hybrid mode (4 days a week on-site and one-day teleworking).Our client is a Montreal-based company, of international scope, reporting to the Director of Infrastructure, so we are looking for a versatile person both on level 2-3 support and wishing to intervene on missions with the systems administration team.Your missions are as follows; * Provide level 2-3 technical support to internal users. * Diagnose and resolve hardware and software problems. * Configure, install, and maintain computer systems and peripherals * Manage and track incidents and requests in the ticketing system. * Participate in projects to improve and deploy new technologies. * Collaborate with internal teams to resolve complex issues. * Significant contribution to cybersecurity (verification of logs and other improvement actions) * Other related duties.* Important; Diploma of College Studies (DEC) in Computer Science; * A minimum of 4 years of experience in IT including 4 years of experience as a level 2-3 IT technician; * In-depth knowledge of Windows operating systems; * Excellent problem-solving and troubleshooting skills; * Compétences en réseautique (TCP/IP, DHCP, DNS, VLAN, VPN, etc.); * Knowledge of server administration (Windows Server, SQL Server, Linux); * Experience with virtualization (VMware); * Experience in managing the Fortinet Suite; * Comfortable with managing Office 365, Exchange 365, and AWS products; Position to be filled in a family business that cares about the team spirit and well-being of its employees by offering stability, an opportunity for development, and a range of benefits (Comprehensive insurance, vacation, and compensatory leave, corporate events, flexible hours, employee assistance program, Group RRSP, bonus, on-site parking). You can contact me by email at Find all our offers at www.fedit.ca The masculine is used to lighten the text, without prejudice to the feminine form. Only successful applicants will be contacted.

Closing Date: April 3, 2024 Reporting to the Electrical Supervisor, the Electronics Technician is responsible for maintaining and troubleshooting mobile telecommunications systems such as mine dispatch, two-way radios, camera systems, mobile equipment monitoring connectivity, shovel payload systems, and other similar systems to maximize system performance.This position will also provide development support to various improvement projects, including Wireless Local Area Network (WLAN) and drill Global Positioning System upgrades. This role follows a 4x4 days schedule with 12-hour shifts; however, is subject to change depending on operational requirements.To be successful, we are looking for someone with strong interpersonal and communication skills, who can interpret electrical drawings and service manuals, research new technologies, and make recommendations for system upgrades and improvements. This person works well independently and collaborates successfully with a team. The ability to learn various types of software is vital for success.Join us in the breathtaking Elk Valley of British Columbia! Here you will find outdoor adventure at your fingertips. Whether it's biking and skiing, or the laid-back atmosphere of fishing and hiking, there is something for everyone! Come experience what work life balance is all about!Responsibilities: Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures Install and maintain electronic equipment, such as data radios, Wenco Pit Control equipment, GPS systems, PLC based control systems, field equipment, shovel payload systems, two-way repeaters, flow meters, machine monitoring systems, and high voltage monitoring systems Develop best practices, job procedures, and troubleshooting guidelines Maintain remote monitoring systems, such as pit dewatering, water storage, pumps, WIFI systems, pit control system, and tire monitoring Provide training and mentorship Qualifications: Diploma in Electronics or Electrical Engineering Technology, or equivalent Experience with set-up, tuning, and adjusting radios, repeaters, and antennas Experience with DC and AC analog, digital drive control systems, and PLC programming Experience with installation and troubleshooting of computer hardware such as Wenco Dispatch, Keyscan, Carlson, Bench Manager, Tyresense, MEMS, GPS, and Terrain (Drills) Strong digital proficiency, with strong experience in Microsoft Office Suite® About Teck Benefits:Teck employees receive a competitive compensation package that includes, but is not limited to, base salary plus the following benefits: Two Annual Bonus Plans Comprehensive Benefits Plan Retirement Package Employee Share Purchase Plan Health Lifestyle Account Salary Range: $80,000 - $99,000The actual base salary offered is determined based on the successful candidate's relevant experience, skills, and competencies and considers internal equity.Successful candidates must be willing to satisfy the pre-employment requirements of a pre-employment drug screen and three professional references.About TeckAt Teck, we value diversity. Our teams work collaboratively and respect each person's unique perspective and contribution.We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.Teck is a diversified resource company committed to responsible mining and mineral development with major business units focused on copper, steelmaking coal and zinc.Teck has been named one of Canada's Top 100 Employers and is one of Canada's Top Employers for Young People .The pursuit of sustainability guides Teck's approach to business. Teck has been recognized as one of the Global 100 Most Sustainable Corporations by Corporate Knights and is ranked #1 in the Metals and Mining industry on the S&P Dow Jones Sustainability World Index (DJSI).Headquartered in Vancouver, Canada, its shares are listed on the Toronto Stock Exchange under the symbols TECK.A and TECK.B and the New York Stock Exchange under the symbol TECK.Learn more about Teck at www.teck.com or follow @TeckResources .Job Segment: Coal Mining, Electronics Engineer, Electrical Engineering, High Voltage, Mining, Engineering, Energy Apply now »