Overview of salaries statistics of the profession "2nd Line IT Support Analyst in Canada"

Application Deadline: 04/18/2024Address:100 King Street WestBMO is looking for a Manager - Enterprise Third-Party Risk Management (ETPRM) to join our team. This is an individual contributor role. As the Manager - Enterprise Third-Party Risk Management, you will play a pivotal role in establishing and enhancing our third-party risk management frameworks. Reporting to the ETPRM Director, you will lead the charge in 2nd Line monitoring program, quarterly risk reporting and annual board-level reporting, and the development and automation of cutting-edge data visualization and dashboard tools. You will drive the management of third-party risks, ensuring compliance with regulatory bodies such as OSFI, OCC, and FRB, and spearhead initiatives to improve supplier relationship management and issue resolution processes.Key Responsibilities:- Risk Reporting: Oversee the lifecycle of risk reporting from monthly, quarterly monitoring to board-level annual reports, ensuring accuracy, timeliness, and relevance. Your expertise will help senior leadership make informed decisions through comprehensive risk profiles.- Third-Party Risk Management: Develop and manage end-to-end third-party risk processes, including regular issue management and supplier relationship oversight. Your work will ensure that BMO adheres to the highest standards of regulatory compliance and operational integrity.- Innovative Automation: Lead initiatives to automate and streamline risk reporting processes, enhancing efficiency and effectiveness across the board. Your efforts in building and maintaining advanced data-driven reporting tools and dashboards will set new standards in risk management practices.- Strategic Leadership: As a key member of a growing team, you will have the chance to mold the future of third-party risk management at BMO. Your strategic insight and passion for change will be critical in building a robust framework from the ground up.Who You Are:- Experienced in third-party risk management, regulatory compliance, and supplier relationship management, preferably within the banking or financial services industry.- Proficient in data visualization and reporting, with a knack for turning complex data into actionable insights.- A self-starter comfortable navigating ambiguity and building new processes and frameworks, requiring a proactive approach.- Excellent at communication and collaboration, able to work independently and effectively. Professional acumen in presenting and explaining complex risk scenarios is essentialQualifications:- Proven experience in risk management, particularly in third-party risk management, regulatory compliance, issue management and reporting.- Strong analytical and data management skills, with experience in automation and dashboard creation and execution.- Familiarity with North America regulatory landscapes (e.g., OSFI, OCC, FRB) and third-party lifecycle management.- Audit background or similar is considered an asset.- Professional acumen to produce and present detailed reports for decision-making at senior leadership levels.This position is located in Toronto and offers a hybrid work arrangement with at least 2 days per week designated for in-office collaboration, while other days remote.If you're looking for your next dream job, consider this one in BMO's Enterprise Risk Group where every colleague helps protect and grow the bank by providing independent review and oversight of enterprise-wide risks, working together to maintain a risk management framework and fostering a strong risk culture. #ERPMDreamJobsThis opportunity will allow you to work on exciting initiatives within operational non-financial risk with visibility to leaders within our organization. Working within a dynamic team focused on Third-Party Risk Management, and with 1st and 2nd line subject matter experts (SMEs), you will be responsible for supporting the development and maintenance of 2nd line Third-Party risk related reporting, the creation, maintenance and monitoring of risk metrics, and other oversight activities across the Third-Party Risk Management portfolio.Mandate:As part of the 2nd line of defense, this role supports the following primary accountabilities of the Enterprise Third-Party Risk Management Team:Provide input into business decisions as a trusted advisor.Make recommendation to leaders on strategy and new initiatives, seeking understanding of business/group to support recommendations.Support maintenance and oversight of the Third-Party Risk Management Framework and other related requirements used across the enterprise to ensure Third-Party Risks are appropriately identified, assessed, managed, monitored, and reported.Support maintenance of regulatory oversight over Third-Party risk.Responsibilities:Foster a culture aligned to BMO purpose, values and strategy and role model BMO values and behaviors in all that they do.Ensure alignment between values and behavior that foster diversity and inclusion.Regularly connect work to BMO's purpose, set inspirational goals, define clear expected outcome, and ensure clear accountability for follow through.Develop and maintain in-depth knowledge of third-party risk management and applicable legislative/ regulatory requirements and guidance.Performs and/or effectively challenges across various programs including third-party issues & events, 1st Line monitoring & testing activities, and 1st Line reporting metrics.Manage 2nd Line independent monitoring program which includes reporting against various metrics across the third-party lifecycle.Conduct targeted reviews with accompanying analysis for any metrics outside of tolerance and/or with worsening trends.Support with the completion quarterly and annual risk reporting scorecards with accurate data driven insights for internal/external stakeholders.Analyze data and information on a continuous basis to provide insights and recommendations; includes identification of risk impacts for new processes and workflows related to initiatives.Identifies potential risk situations/ impacts and make recommendations or escalates to the team.Develops and maintains TPRM visualizations/dashboards to improve visibility of information and support data driven decision making.Support with the review of new/updated metrics (KRMs, KRIs and risk drivers) and associated thresholds.Support TPRM Committee with materials and minutes, and shared mailbox.Coordinate and monitor the review and sign-off of reporting, where required.Participate in initiatives and recommend opportunities for improved efficiency, effectiveness and/or risk mitigation.Supports team with any ad hoc requests, internal and external examination requests, and projects.Maintain documentation of all 2nd Line TPRM processes and procedures including tools and templates for operational risk programs, as required.Support activities for emerging regulatory developments, and support maintenance effective relationships with regulators.Build effective relationships with internal/external stakeholders.Coordinate the management of databases; ensures alignment and integration of data in adherence with data governance standards.Provide specialized consulting, analytical and technical support.Exercise judgment to identify, diagnose, and solve problems within given rules.Work independently and regularly handles non-routine situations.Broader work or accountabilities may be assigned as needed.Qualifications:Between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.Deep knowledge and experience with segmenting, analyzing, and reporting risk related data.Strong analytical skills to gather relevant information, compare and identify trends, develop conclusions with well-supported recommendations.Experience with compiling and validating materials for updates at senior level forums and/or committeesExperience in report automation and efficiency through visualization tools such as Microsoft PowerBIFamiliar with operational risk management practices and methodologiesFamiliar with financial products and servicesDeep knowledge and technical proficiency gained through extensive education and business experience.Strong communication skills, both verbal and written.Ability to build and foster stakeholder relationships.Excellent analytical and problem-solving skills, with any eye for detail.Experience with TPRM and Sourcing tools, ie: CoupaStrong proficiency with PowerBI, Python, PowerPoint, Excel, and SharePoint.Ability for work on multiple tasks accurately and with attention in fast paced environment.In-depth knowledge of data driven decision making.Grade:7Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Referred applicants should not apply directly to this role.All referred applicants must first be submitted through Workday by a current Loblaw Colleague.Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. Work model: Minimum 3 days in the office per week.Travel: Requirement to travel to our various offices in the Greater Toronto Area (including Toronto and North York), from time-to-time, based on project and business needsABOUT THE TEAMAs a key business partner, the ‘Risk Advisory Services (RAS)’ team is a progressive and dynamic world-class consulting function that collaborates with the business functions to protect, improve, and grow its technology and infrastructure, governance, people, and programs, through driving strategic initiatives, risk management initiatives, assurance, and advisory engagements across Loblaws, PC Bank, Shoppers Drug Mart, Choice Properties and George Weston Limited. The RAS team plays an important role by building a world-class program to support our businesses in meeting their strategic plans through fostering a practical and disciplined risk management culture within the business to ensure that business risks, including emerging risks and macro-economic trends are identified, evaluated, and managed within the desired tolerance levels. The team also provides advisory services and acts as a change-agent in strategic and high-risk areas.You will work with a team that values diverse ideas, prioritizes a culture of inclusion, and develops our talent from within. We hire business-minded and entrepreneurial people, who strive to learn and solve problems. We will fuel your curiosity with challenging work, talented colleagues, and creative learning resources. At every level, we champion leaders who influence and achieve results.THE OPPORTUNITYThe Senior Analyst will be responsible to help lead and execute on a variety of high-impact and high-visibility risk engagements across our portfolio of entities, delivering top-quality business-oriented solutions, and for building relationships with a variety of cross-functional stakeholders in critical and exciting operational and strategic areas.The company is looking for an individual with a curious, entrepreneurial, and business-oriented mindset, who is self-driven and possesses the right critical thinking, data visualization, and interpersonal skills to proactively tap into existing and potential data sources and seek answers to important business challenges.ROLE REQUIREMENTS AND RESPONSIBILITIESThe role will support the development of the enterprise risk framework, identify and help the business respond to emerging trends, diving deep into key areas, and working with senior leaders to report on top-of-mind issues, and deliver on improvement roadmaps.Lead and Execute risk management activities working with integrated project teams focusing on analyzing, communicating, and evaluating any significant business issues. This will include preparing, and delivering materials related to Risk Assessments, Risk Monitoring, and executing Periodic/Quarterly Risk Reporting which identifies changes to the organizational risk profile.Work directly with key business stakeholders to produce and present highly visual presentations and workshops which connect the dots in a simple and business-oriented way, capturing current and emerging risks, potential issues, opportunities, and mitigating activities.Establish risk monitoring protocols to evaluate if risk mitigation is effective, and regularly follow up with action owners to ensure timely remediation where significant risks exist.Build and maintain strong relationships with internal/external partners and co-workers to understand current and emerging challenges impacting our business and propose fresh ways to use this information to our competitive advantage.Develop and present creative and visual reporting material for the Senior Leadership Team and the Board and Sub-committees.Collaborate with Assurance & Advisory and ICFR functions to align and jointly execute risk and compliance activities (e.g.: project specific risk assessments, design & effectiveness testing) to ensure appropriate 2nd Line business coverage, and to ensure Risk Advisory project findings are incorporated into risk information.Propose and lead initiatives to enhance the quality of our service delivery including benchmarking, industry events, thought leadership, relationship building, training and competency development.Lead and execute enterprise/divisional risk assessments and incorporate/integrate risk management methodology into annual strategic planning/business functional processes across the enterprise, presenting recommendations to management.Proactively raise ideas where data and process driven initiatives may add value or mitigate risk.Perform any ad-hoc requests by management as necessary.EXPERIENCE REQUIREMENTS AND COMPETENCIES2+ years of experience in business operations such as sales and marketing, merchandising/ procurement, management consulting, project management, operational internal auditing and/or external audit/advisory (Big 4 firms experience is an asset)A bachelor’s degree in business or a related fieldMBA, CPA, PMP, CRM, CIA, CISA or similar designation is a strong assetHighly proficient with Microsoft Office applications, including advanced Excel and PowerPointStrong business acumen, with an ability connect the dots between the business strategy, tactics, risks, and control environmentUnderstanding and knowledge of risk management theory and application, including risk and control design assessments, risk appetite, monitoring, and reporting, including knowledge of risk frameworks such as ISO and COSO is preferredStrong communication skills, and a demonstrated ability to effectively communicate with stakeholders at all levels, particularly through the development and delivery of highly visual and impactful presentationsEnthusiastic learner with demonstrated ability to thrive in a fast-paced agile work environmentProven problem-solver, with an innovative and entrepreneurial mindset, and ability to think outside the box Strong work ethic and solutions-based mentality with a focus on delivering results for our stakeholdersPassion and exceptional desire to make an impact on the business and communityWHAT LOBLAW OFFERS YOU / What’s in it for you?Unique opportunity to join a large world-class team of risk advisory professionals with a proven industry leaderOngoing opportunities for learning and career developmentAbility to make an immediate impact on business leaders through projects and risk discussionsA competitive compensation and benefits packageContinuous learning through development reimbursement, in accordance with company policiesWork Perks ProgramOn-site GoodLife Fitness, Basketball & Volleyball courts, Ice Rink, and Groceries delivered to work via PC ExpressOur commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. Please Note:Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementHybridJob DescriptionThe opportunityThe Associate Vice President (AVP), Global Information Risk Assurance Program is a global, broadly scoped and highly leveraged role, requiring leadership, strategic mindset, risk assurance and control testing deep expertise combined with strong collaboration, organization, and execution skills.The 2nd line Global Information Risk Management (IRM) group has an Assurance program called IRM Controls Assurance Testing (ICAT) which provides a comprehensive, consistent, and rigorous challenge function. ICAT is designed to continue maturing our Manulife 2nd line capabilities so that the critical operating and other issues are identified and remediated on a timely basis and meet regulatory expectations, with a centralized assurance capability using automation as an accelerator.The incumbent will be responsible for the 2nd line Global IRM Assurance execution, validation and delivering on the expected level of assurance coverage. This role is a global role and will oversee the assurance of the enterprise and all Manulife business segments’ IRM-related controls and capabilitiesThe AVP, Global Information Risk Assurance Program will report to the VP, Global Technology Risk Management & ICAT within the 2nd line risk organization. The AVP is expected to manage a team of 20 individuals, with 5-6 direct reports.Key Responsibilities: Maintain and evolve the Assurance and Control testing methodologyBuild, maintain, and deliver ICAT’s annual planImplement the ICAT methodology and deliver a consistent execution approach across all segments.Manage ICAT stakeholders’ expectations and obtain agreement on assurance conclusion and action plansActively participate in building ICAT’s interaction model and its related processes.Work with Internal Audit Services to align on priorities, plans, and the model for reliance of 3rd line on 2nd line Assurance.Review and obtain IRM senior leadership team sign off on ICAT execution plan, memos, and required actions.Rollout/implement the ICAT operating model.Build a high performing Assurance Execution team.Advocate for a strong information risk culture.Stay abreast with evolving information and technology risks, new regulations, laws and requirements for information risk, information security, cybersecurity, information protection and privacy across jurisdictions and overseeing company compliance with as required.Work with information risk teams globally to ensure compliance with Global Information Risk Management processes, procedures, policies, standards, templates, and guidelines.Work with the management to ensure their informed consent and understanding of risk treatments and acceptances.Maintain and foster enduring relationships with internal stakeholders and peers.Responsible for the development and motivation of the ICAT team members to ensure the talent is in place to support Manulife’s promise to customers.Adjusting and setting risk commitments within the team. In a changing environment, constantly reviewing and balancing the team’s business-as-usual commitments with short-term/immediate priorities and long-term strategic initiatives. Completing short-term planning and creating long-term strategy that will mature information risk ensuring the practices keep pace with both internal drivers (company strategy and goals) and external drivers (technology, regulations, threats, vulnerabilities, etc.).Job Requirements (Experience/Knowledge/Skills):15+ years of progressive and practical leadership in the areas of Assurance and Control testing, Information Security, Business Resiliency, and Technology Risk.Previous audit or 2nd line oversight and assurance experience preferred.Proven experience in building high performing team.Previous experience in building relevant assurance and control testing methodologies and processes.Previous risk advisory consulting experience is preferred.Strong understanding of relevant industry frameworks.Sound knowledge of best practices of various aspects of information risk management and prior experience as a leader in Information Risk.Strong communication skills and ability to explain highly technical information for non-technologists including executives.Knowledge of the regulatory environments.University degree (Computer Science or related discipline preferred)Recognized professional designations in Information Security, Audit and Business Continuity (e.g. CISSP, CISA, CRISC, FAIR, MBCP) preferred Competencies:Strong communication, consulting, and influencing skillsProblem solving, analytical, innovative, and strategic thinkerStrong stakeholder management and alignment skillsStrong presentation and facilitation skills to all levels and audiencesAbility to develop and maintain strong relationshipsStrong time management and organizational skills to manage multiple tasks and changing prioritiesWhat can we offer you?A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.Our commitment to youValues-first cultureWe lead with our Values every day and bring them to life together.Boundless opportunityWe create opportunities to learn and grow at every stage of your career.Continuous innovationWe invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.About Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsThe annual base salary for this role is listed below.Primary LocationToronto, OntarioSalary range is expected to be between$123,400.00 CAD - $229,300.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.