Overview of salaries statistics of the profession "3rd Line IT Support Analyst in Canada"

Application Deadline: 04/14/2024Address:100 King Street WestJob Description:The role of Investment Governance Officer - Global Asset Management (GAM) Canada is accountable for providing investment governance reporting, oversight and support across GAM. The role reports directly to the Canadian CIO of BMO GAM who has overall responsibility for the governance of the Investment function. This role supports and drives a strong and consistent risk management culture within the investment function. This role monitors all the Lines of Business within Investment on the development and implementation of policies and procedures which support strong governance of the Investment function. Additionally, the Investment Governance role will work closely with the Risk & Controls Operating Group, BUCO and Business Risk functions to ensure investment governance risks are appropriately identified, measured, reported and communicated in alignment with the organization's risk tolerances and regulatory requirements.Key Accountabilities:Supports an assigned senior leader in executing strategic priorities for the business/group. Gathers and integrates information to promote the effective and profitable operation of the business/group and enhances the Bank's profile in the marketplace. Works with stakeholders to interpret financial and business results, understands the operating environment & emerging trends and provides planning, support and recommendations to improve operational effectiveness and tracks achievement of objectives. Supports the effective management of risk, including operational and compliance risk and management of the attestation/reporting process specific to the business. Provides strategic counsel on community/industry events and directs and coordinates the logistics of these events. Supports the development of effective, consistent communications for the business/group senior leader and for the leadership team.Evaluate the operating effectiveness completeness, accuracy and coverage of risk-mitigating measures, such as policies, procedures, and controls, that are designed to prevent or detect material financial misstatements, regulatory non-compliance with applicable laws and regulations, reputational risk, or breach of risk appetite originating from within InvestmentBuild and maintain a library of current policies and procedures working closely with the Risk & Controls Operating Group, BUCO and Business Risk functionsCollaborate with the Lines of Business within Investment on the development and implementation of new policies and procedures where required.Utilize standardized testing and validation methods: inquiry, observation, examination, re-performance to demonstrate the monitoring tools and reports maintained within Investment evidence adherence to policies and procedures.Build and maintain a library of all the monitoring tools and reports that evidence adherence to policies and procedures working closely with the Risk & Controls Operating Group, BUCO and Business Risk functionsLiaise with the Lines of Business within Investment on the development and implementation of new monitoring tools and reports that evidence adherence to policies and procedures where required.Maintain strong relationships and provide proactive thought leadership, advice and communications; ensuring that risk issues concerning the governance of investments are identified, understood and communicated effectively; also provide education to promote a strong risk culture and raise awareness of "what a good internal control discipline" requiresAct in an oversight capacity monitoring governance of investment and work with relevant stakeholders to mitigate any issues that ariseDrive and implement improvements to strengthen investment governance risk management and mitigation, linking to the Risk & Controls Operating Group, BUCO and Business Risk functions.Establish and drive relationships across 1st, 2nd and 3rd Lines to consider investment governance risks broadly across GAM Align governance of investment with the Operational Risk Management Framework (ORMF), including the strategy and standards, processes and tools to facilitate the identification, measurement, management, monitoring and reporting of operational risks in a consistent manner across GAM Provide input and reporting for governance of investment in the execution of the ORMF processes and tools including: Risk and Control Self-Assessments (RCSA)Issue Updates, Tracking and AnalysisLoss Analysis, Root Cause EvaluationScenariosProcess Risk Assessments (PRA)Initiative Risk Assessments Demonstrate behaviours that are consistent with "Being BMO" Provide input and reporting for governance of investment in the execution of the ECP (Enterprise Compliance Program) processes where needed, including: Regulatory Compliance Risk Assessments (RCRA)Issue Updates, Tracking and Analysis Monitoring and TestingLead and co-ordinate projects and activities across the investment functions, typically driven or mandated by a central group within BMO which impact controls or testing across the investment functionProvide direct output support for the Chief Investment Officer, as neededAct in an advisory capacity to executives on governance of investment reporting, including required controls; recommend improvements and escalate risks, as required. Where required identify and implement recommendations to address gaps or issues in risk profileMonitor the quality of documentation and identified controls; monitor the resolution of deficiencies and weaknessesInterpret and advise on proposed initiatives, implications and steps, and provide guidance to resolve problemsAccess to confidential internal business initiatives, appropriate Bank systems and designated LOB-related financial and business performance dataCross Functional Relationships:Internal:Senior executives across GAM and within the EnterpriseRisk & Controls Operating Group, BUCO and Business Risk functionsSecond Line Operational Risk Senior LeadersThird Line Corporate Audit LeadersExternal:Regulators / External Auditors / Government OfficialsOther Financial Institutions, including peers in other organizationsProfessional and industry organizationsQualifications: K n o w l e d g e : The incumbent will demonstrate an understanding of: Financial Services, including asset management products and servicesInvestment governance risk management Industry practices, evolving trends and leading practices Strategy development and implementation Concepts and application of change management Experience: University degree with 10 plus years post-academic experience, with at least 5-7 years in the financial industry 3+ years of 1st Line business experience is considered an asset Experience in product and process management, implementation of governance and controls, risk management oversight or related 2nd Line function Verbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Analytical and problem solving skills - In-depth.Influence skills - In-depth.Data driven decision making - In-depth.Grade:7Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Functional Analyst - RPA Job ID 2024-117999 City Vancouver Work Location 590 Finance - 3rd Floor Home Worksite 00 - Excluded - VCHA Labour Agreement Excluded Union 905 - Mgt/Excluded-VCHA (37.5 Hr) Position Type Baseline Job Status Regular Full-Time FTE 1.00 Standard Hours / Week 37.50 Job Category Information Technology Salary Grade 07 Min Hourly CAD $38.13/Hr. Max Hourly CAD $54.82/Hr. Shift Times 0900-1700 Days Off Saturday, Stats, Sunday Salary The salary range for this position is CAD $38.13/Hr. - CAD $54.82/Hr. Job Summary Come work as a Functional Analyst with Vancouver Coastal Health (VCH)! Our Data & Analytics Team is looking for an RPA Funtional Analyst to support our robotic process automation initiatives. The successful candidate will be proficient at analyzing existing processes, identifying areas for automation and assessing the suitability of RPA implementation based on detailed business requirements and workflow documentation. The role involves risk assessment, testing, and quality assurance to ensure smooth deployment, and ongoing monitoring for continuous improvement. The RPA business analyst will also play a role in change management, preparing end-users and ensuring compliance with organizational policies. As a Functional Analyst with Vancouver Coastal Health you will:Leverage business and technical knowledge to ensure that assigned business systems effectively support business strategies, objectives, processes and practices for an assigned business area.Be responsible for ensuring that functional Business Systems issues are resolved effectively and in a timely manner and continually look for opportunities to maximize usage of the system to ensure on-going business process improvement.Be the primary point of contact for the designated business area users (Employee Engagement/Human Resources, Scheduling & Timekeeping, Finance, Payroll, Supply Chain, Accounts Payable and Revenue Services, etc) across Vancouver Coastal Health (VCH) and Providence Health Care (PHC), and acknowledged as the expert in the designated Business Systems’ modules and work with stakeholders to streamline and standardize processes and implement best practices.Work with users to troubleshoot system problems, test system solutions, establish clear lines of communication and ensure clear visibility to critical functional issues.Work closely with IMIS team members to address technical issues and works with other corporate departments as well as counterparts in other business areas to mitigate risk around shared elements and critical system dependencies.Ensure established operating standards and policies are adhered to.Configure system changes affecting system processing and changes to common data elements shared across modules, write queries to pull information from the system and conduct system audits to ensure data integrity.Identify opportunities to further take advantage of the system and keep up to date with new and upcoming functionality. Provide technical leadership and direction to Analysts as required and provide advice and system recommendations to business area team members and other corporate department stakeholders. Qualifications Education & ExperienceBachelor’s Degree in a related discipline supplemented by related Information Systems courses.Minimum of five (5) years’ recent related experience within a large organization with an emphasis on business systems and reporting an equivalent combination of education, training and experience.Extensive experience with complex Business systems, project planning and control are essential.Knowledge & AbilitiesExpertly applies knowledge of business system modules relating to the designated business area (Employee Engagement/HR, Scheduling & Timekeeping, Finance, Supply Chain, Payroll, Accounts Payable and Revenue Services, etc.) and maintains an understanding of interdependencies with other modules.Uses an understanding of business functions and processes in order to enhance business processes and create efficiencies through enterprise application systems.Maintains a strong sense of ownership and a results-oriented attitude to continually improve processes and systems, enhance efficiency and contribute to overall organizational success.Uses strong communication skills and the ability to establish and maintain strong communication channels with stakeholders.Applies solid technical and troubleshooting abilities in the provision of Business Systems & Integrations support.Exercises strong initiative, self-direction and problem solving abilities to identity gaps and opportunities for improvement.Keeps abreast of technological changes, anticipates opportunities and ensures readiness for future technology changes and enhancements.Physical ability to perform the duties of the position. Closing Statement The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.WHY JOIN VANCOUVER COASTAL HEALTH?VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan• Grow your career with employer-paid training and leadership development opportunities• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families• Award-winning recognition programs to honour staff, medical staff and volunteers• Access to exclusive discount offers and deals for VCH staff Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health. Options Apply NowApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMSwww.icims.com

Job SummaryJob DescriptionWhat is the opportunity?As the Senior Technical Systems Analyst you will be responsible for maintenance and support of multiple Windows and Linux applications in Finance IT. You will partner across IT, assigned business lines and 3rd party vendor, to analyze issues and technical system needs in order to resolve business issues and provide business solutions. You will have opportunities to work on critical RBC applications.What will you do?Provide L3 production support by continuously monitoring the health and security posture of the application and investigating, troubleshooting and resolving reported incidents and compliance issues.Contribute to and participate in walkthrough reviews of all technical specifications and programs.Develop and maintain strong relationships with business and technology partners to help achieve operational efficiencies and satisfy business goals.Collaborate effectively with the development teams by identifying defects and opportunities for efficiencies through automation and enhancements.Leverage automation, monitoring and alerting tools to identify and resolve troublesome trends and problems.Raise support tickets and work closely with vendors when additional support and learning is required for vendor developed applications.Facilitate small to large group meetings for problem solving, decision making and task implementation. Resolve conflicts/issues and escalate as appropriate.Provide direction, expertise, feedback, coaching, and development to build the capabilities of more junior staff.What do you need to succeed?5+ years of experience in production support role and supporting multiple applications5+ years of experience in Linux and Windows platform, Win Server, SQL, MS SQL server, Java, IIS, Powershell script, DataStage, HIVE, SPARK and TomcatWorking knowledge in Mainframe z/OS technologies such as JCL, TSO/ISPF, Endevor, On Demand, ZEKE, RACF would be an assetStrong analytical skill set. Strong communication skills. Be able to communicate effectively in both technical and business terms.Have working knowledge of IT Standards, Methodologies, SDLC, & audit requirementsBe a team player and Computer Science degree or equivalentNice to haveConsidered an asset to have experience in Hive, Spark, TomcatWorking knowledge in Mainframe z/OS technologies such as JCL, TSO/ISPF, Endevor, On Demand, ZEKE, RACF would be an asset.Whats in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.Leaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impact.Work in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial servicesFlexible work/life balance optionsOpportunities to do challenging work.* *Please note, this role will require afterhours & weekend support sometimes**#LI-Hybrid#LI-POST#TECHPJJob SkillsComputer Operations, Decision Making, Information Technology (IT) Infrastructure, Interpersonal Relationships, System and Console Operations, System Applications, Systems Software, Teamwork, TroubleshootingAdditional Job DetailsAddress:RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity:TORONTOCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Technology and OperationsJob Type:RegularPay Type:SalariedPosted Date:2024-03-22Application Deadline:2024-04-30Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

Application Deadline: 04/09/2024Address:100 King Street WestIf you're looking for your next dream job, consider this one in BMO's ERPM Risk group where every colleague helps protect and grow the bank by providing independent review and oversight of enterprise-wide risks, working together to maintain a risk management framework and fostering a strong risk culture. #ERPMDreamJobsThis position is located in Toronto and offers a hybrid work arrangement with at least 3 days per week on-site and other days remote.Recent graduates with quantitative finance or math background, and strong academic accomplishment may be considered.The role of Analyst/Senior Analyst, Independent Review (IR), Credit Risk is a part of the Independent Review function within Capital Risk Management, Enterprise Risk, responsible for providing effective challenge of compliance and/or assessing compliance of Pillar I Advanced Internal Rating Based (AIRB) Approach for Retail and Wholesale Capital Models with regulatory requirements, as set out by the Office of the Superintendent of Financial Institutions Canada (OSFI). Key Accountabilities A. Conduct Independent Review of Pillar I AIRB Approach for Credit Risk Capital Models (75%)For Credit Risk Retail and Wholesale AIRB Capital Models, provide effective challenge of regulatory compliance and/or assess regulatory compliance with OSFI's CAR Guideline and related Implementation Notes, including both New Models and Model Modifications.Participate in the Enterprise Self-Assessment Process (SAP) for compliance with OSFI requirements.Complete reviews of Capital Models, including Materiality Assessments (Quantitative and Qualitative) and Integration, Operations and Controls (IOC) as set out in the OSFI A-2 Implementation Note Capital Model Assessment Program (CMAP).Complete and document assigned reviews in accordance with established Independent Review Standard Operating Procedure (SOP) on an annual basis or within timelines required.Form a view of the status of compliance for Capital Models; identify Findings (gaps to full compliance) and Recommendations (areas for improvement), as well as completion of impact assessments.Ensure accurate and regular reporting within appropriate issues management systems.Prepare comprehensive and professionally written results which include Findings and Recommendations for stakeholders and executive audiences.Maintain effective challenge and compliance assessment supporting documentation in auditable form.Under the guidance of the Senior Manager and/or Director, undertake other activities, as required.B. Relationship Management (20%):Interact on a cross-functional basis with 1st, 2nd, and 3rd line stakeholders, while maintaining independence.C. Change and Innovation (5%):Provide recommendations to support continuous improvement of the Independent Review process to increase the efficiency and to support Lines of Business revenue-generation activities. Knowledge and Skills a) Knowledge Undergraduate degree in related discipline: business, quantitative finance, accounting, economics, mathematics/statistics.Strong math and statistic skills required.1-3 years risk management experience at a financial institution or consulting firm, in credit risk management, internal audit or regulatory compliance.Knowledge of Retail and Wholesale Credit Risk Capital ModelsKnowledge of Pillar I AIRB Approach, OSFI's Capital Adequacy Requirements (CAR) Guideline and related Implementation NotesKnowledge of banking products and their risk characteristics, including Retail and Wholesale Credit Risk productsKnowledge of Corporate Audit processesNice to have - Model Development or Model Validation experience for credit risk capital models at a bank or consulting firm.b) Skills Strong quantitative skills - Statistics, Math, Quantitative Finance.Excellent analytical skills and attention to detail and accuracyExcellent communication skills both written and verbalExcellent time management skillsGrade:6Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Operations Manager - SGI/SS Ordering Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrates a special moment. Because we believe connections unite us, possibilities fuel us, and moments define us. As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently.Who we are: IT BSS Operations team in Rogers Technology Organization is looking for a manager to manage the operations of Wireline SGI/SS Ordering platform and its team supporting a diverse technology stack and operating environments. Reporting to the Director, IT BSS Operations, the ideal candidate will demonstrate a combination of proven technical, people, and business leadership in ensuring high system uptime, optimal resource utilization, support change & growth, collaborate with functional partners, empower people, and effect continuous improvement. Become part of our transformational journey in Technology organization with one belief, that there are only two jobs at Rogers One that serves our customers and one that supports who serve our customers.Primary Responsibilities: Technical service owner of Wireline SGI/SS ordering platform and supported applications. Accountable for driving improvements to application stability by working closely with internal and 3rd party technology partners to trouble shoot and resolve complex technical issues, pro-actively monitor and address production issues in advance and build successful feedback of learnings into improvements. Deliver an incident management capability that always have service availability top of mind. Drives towards automation in delivering resilient and self-correcting systems. Determine staffing requirements / task allocations, selection of team members; direct, motivate and develop staff, encouraging individual contribution, improvement within Rogers values and teamwork. Maintain systems integrity, compliance, and security through controls on High Availability, Capacity, Patching, SOX/PCI adherence, and Vulnerability Management. Attain, improve, and report operational KPI's and SLAs on system performance. Create and maintain strong operational acceptance discipline for new (SDM re-platform) and existing ordering and billing platform. Effective monitoring and alerting solutions that can be pre-emptive in detecting and resolving issues. Have a workforce that is always looking at automated parsing of logs to detect issues before they can result in an outage. Driving out appropriate level of reporting for customers on the services being provided and effective reporting at the leadership level providing a comprehensive dashboard on the services being provided and the status of these services. Ensure compliance that all process execution is in line with Rogers's policies and procedures and there is no compromise to the security of the platform and customer data. Manage partnerships with external vendors and accountabilities from those vendors to Rogers. Qualifications: Bachelor's degree in computer science, Engineering or any combination of education and experience, which would provide an equivalent background. 5+ years of professional Operational Management experience managing medium to large scale environments and complexity. 3+ years of leadership experience in customer-centric organizations 3+ years' experience in implementing projects using waterfall, agile, hybrid methodologies. Deep technical expertise and strong problem-solving and data analysis skills End-to-end management of an entire development cycle from concept to deployment and monitoring of applications, procurement engagement and vendor management The ability to handle multiple competing priorities in a fast-paced environment. Strong business acumen Experience working with outsourced and offshore teams. Telecom industry experience is preferred. Excellent verbal and written communication skills with the ability to present complex technical information clearly and concisely to a variety of audiences. Mainframe and .Net knowledge/experience will be nice to have. Schedule:Full time Shift: Day Length of Contract: Not Applicable (Regular Position) Work Location:8200 Dixie Road (101), Brampton, ON Travel Requirements: Up to 10% Posting Category/Function: Technology & Information Technology Requisition ID: 305038 At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ . Successful candidates will be required to complete a background check as part of the hiring process. Posting Notes:Technology#LI-ED1Location: Brampton, ON, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Mainframe, Computer Science, Operations Manager, Data Analyst, Procurement, Technology, Operations, Data

Application Deadline: 04/29/2024Address:100 King Street WestThe Service Delivery Advisor (SDA) has accountability for ensuring efficient, reliable, and available technology service delivery to their aligned CIO stakeholder(s). The SDA provides input, governance and support to their CIO strategies, its portfolios and business products; ensuring socialization within IT Operations Support (ITOS). He/she oversees service availability and service improvement plans for their Line of Business (LOB), assuring Service Level Agreement (SLA) compliance.The incumbent is the prime interface for their aligned CIO for all services/issues/concerns/gaps for ITOS. They are responsible for all aspects of the CIO's relationship with ITOS and work in partnership with Technology teams (DevOps/Engineering), IT Operations and CIO Business Relationship Managers (BRM) to ensure CIO and ITOS standards of service are met or exceeded. The SDA creates an easy and clear path for CIO interactions with its Technology (Engineering & DevOps) partners and creates confidence in Technology's ability to respond. Collaborates with Operations Manager, Technology Development, COEs and customers to ensure day-to-day operational issues are addressed expediently.Is responsible for incident and problem reporting (works in concert with Reporting Analysts to ensure integrity of end result) to ensure trends are identified and appropriate actions are taken.Completes metrics reporting and trending (weekly, monthly, quarterly) for the purpose of communicating to Line of Business (LOB) representatives and Enterprise Infrastructure (EI) executives.Is responsible for holding weekly client service discussions to identify significant issues or exceptional service efforts.Ensures business is aware of major changes that affect service and obtains business approval when required.Follows service restoration and ensures post-mortem for root cause analysis is performed to ensure issues are addressed.Provides recommendations to the business during service disruptions and temporary bypass scenarios to help identify the best solution for both the business and operations.Participates in Major Incident Recovery Teams and Technical Recovery Teams as required, representing the business while providing impacts and updating the client.Follows the ITIL (IT Infrastructure Library) process in reporting incidents and problems to ensure a consistent approach is taken in managing issues.Participates in regular customer service reviews to share service insight and gain client perspective of the service provided.Is available 24x7 (scheduled oncall) for major issues having business implications to ensure client interests are appropriately represented. Possesses the ability to effectively translate business speak to technical and vise-versa to ensure ongoing communications are clearly understood by all parties.Managing the day-to-day activities of the Problem processProviding oversight on the progress of root cause investigation performed by Level 2 and 3Provides stakeholder communication on Active problems and their investigation progressEnsure the Coordination for resolution of problems goes through Change ManagementReview problems to check for quality and completeness for problems within support scopeDrives the efficiency and effectiveness of the Problem Management process & Discover continual service improvement opportunitiesCoordinate and oversee the management of WMT owned problem recordsEnsure Problem Records are assigned, properly documented, and closed/updated as per Problem Governance GuidelinesMonitors, restores service, changes, supports, and handles day-to-day activities 7/24/365 required to run the mission critical systems for the company ensuring business service levels are met and environments are managed. Monitors and ensures service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements. Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers contracted to the Bank during an incident. Provides immediate response to production program or system problems. Participates in testing cycles to ensure the ability to deploy and operability of infrastructure and applications. Deploys, implements, provisions applications and infrastructure per deployment plans and infrastructure build guides.• Provides end to end technology support including computer, applications, network and storage, and root-cause analysis etc.• Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables. • Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery. • Supports deployment activities, managing implementation issues to resolution. • Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution. Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment. Provides inbound call assistance to end-users for application, technical, and IMACD needs leveraging the knowledge base and/or run books available. Collaborates and engages with the appropriate areas across the bank. Develops or helps to develop the knowledge assets required for the operation. Promotes adherence to standards and industry best practices. Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas. Identifies opportunities to strengthen the operational capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology. Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learningQualifications:Typically 4-7 years of work experience in IT or business environment and/or BS/BA or MBA/MS in computer science, engineering, information systems, math or business.Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience.Technical and/or business functional knowledge of systems, tools, timing, and dependencies.Deep knowledge and technical proficiency gained through extensive education and business experience.Verbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Analytical and problem solving skills - In-depth.Influence skills - In-depth.Data driven decision making - In-depth.Grade:7Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Find Your Limitless with Reliance By joining Reliance as a Contractor Manager you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth, and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless - join us! The Opportunity Lead and develop a high-performance team consisting of Contractor Partners. Reliance is known for having the best trained technical experts in the business and your primary goal is to unleash the potential of each of your Contractors to overachieve in their objectives every day.” Working above the Line” The Contractor Manager is accountable for planning, managing and continually improving to ensure that the Customer Experience, Growth, Productivity and Financial Objectives are driven to a standard of excellence for field operations through regular coaching and collaboration with Contractor Partners. What will you do? Learn and grow as an important part of a team that cares about Reliance and its customers. Collaborate with the Operations Managers within your division to plan, budget and deliver on operational objectives Instill a culture and understanding of the imperativeness of Health & Safety in the region, ensuring adherence to H&S practices and policies Be a champion for Customer Experience ensuring that the contractors follow the standard operational processes to drive customer experience improvement Responsible for monitoring, measuring, and implementing best practice initiatives to ensure that Productivity improvements are realized across all metrics with the contractor workforce Lead and support the development of a mentality for the contractors that drives Growth through Service and improves on technical lead and conversion rates Instill contractor controls and practices in Inventory management to optimize product/part availability while understanding usage of each item Optimize Workforce Planning/call allocation for contractors to maximize Customer Experience while maintaining budgeted costs Align the above objectives to ensure achievement of the planned Margins for the various businesses and the overall region Manage the region’s online reputation by ensuring completion of customer reviews and response to customer issues and concerns Set and monitor manager performance objectives, goals, and criteria; evaluate performance through quarterly performance reviews identifying opportunities for growth and development Perform regular reviews of cost, quality, safety, customer experience, growth, and productivity metrics, setting plans and executing these effectively to drive optimal performance of the operations team and 3rd party partners through goal setting, observation, coaching and reviews Build a strong operations team by continual improvement in hiring, on-boarding, training, and development of talent Research and implement company and industry best practices to drive performance improvements Work with Marketing and Sales on the introduction and operationalization of new products and services What do we offer? A comprehensive benefits package and group savings plan Ability to win a President’s Award along with a fully inclusive trip for two Ongoing leadership, training, and support Cross-functional career opportunities Relocation opportunities Constant internal promotional opportunities Individualized career progression plans And award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team What do you bring? The ideal candidate possesses the following educational background and skill set: A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with Reliance Possess a business degree or equivalent work experience Achieved 3-5 years of successful operational leadership experience against formalized corporate objectives Understanding and experience with HVAC, Plumbing and Electrical preferred Knowledge of Provincial Regulatory codes & regulations preferred. Demonstrated ability to extract the full potential of technical professionals through development and leadership Ability to retain and attract top talent Contractor Partners Strong competitive awareness with the ability to coach accordingly Introduce new initiatives to maintain further growth Create alignment between corporate goals and contractor objectives Heightened sense of self-awareness and emotional intelligence Demonstrate a strong verbal and written communication skillset Ability to Multitask and balance multiple activities in a fast-paced environment Key Responsibilities Collaborate with all local Manager(s) to plan, budget, and deliver on Profit & Loss targets Drive excellence through our 3rd party partners by finding, selecting, and negotiating agreements with partners who are committed to Reliance’s strategy and goals. Manage these relationships to ensure they deliver on all our key metrics and standards Compile weekly reporting of defined Contractor Key Performance Indicators Perform regular reviews of cost, quality, safety, and productivity metrics, setting plans and executing these effectively to drive optimal performance of Contractor partners through goal setting, observation, coaching and reviews Conduct regular Contractor audits Develop and maintain relationships within all areas of the business Develop any potential sales or customer service opportunities to maximize portfolio growth Ensure capacity plans are forecasted, updated, and delivered to maximize customer service and meet our service commitments Coordinate Contractor Partner training sessions, where necessary Partner and collaborate with other stakeholders (i.e., Quality, Project Management, Training, HR, Regulatory) to continually improve performance Drive ‘Destination of Choice’ for Contractor Partners by setting a standard of service excellence and engaging partners to support this standard Ensure Inventory control is properly managed Perform weekly onsite visits with contractor partners for observation and/or coaching opportunities. Perform other job-related duties as assigned Provide & support training and mentoring of Contract Managers in other Reliance regions Must be able to travel within Ontario to other Reliance branches periodically Why Reliance?Reliance is the industry leader in providing home comfort solutions and we do just that in over 2 million customer homes across North America. Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Reliance is a $1 Billion business with 2,600 Team Members and we’re growing! We’re proud to be recognized as one of Canada’s 10 Most Admired Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job SummaryJob DescriptionWhat is the opportunity?A key IT role within Wealth Management Technology & Solutions, Data Services Canada team, you will be a Sr. Business System Analystthat will act as an SME for Global Wealth Management Data Hub and provide leadership covering a range of data analysis functions. These include data mapping, data profiling, data quality, extract-transform-load (ETL) requirements, metadata enrichment and management, data provenance and lineage and other specialized data management functions. You will work in collaboration with IT and Business Partners to assess, research, and analyze data needs in order to support business insights and strategy.What will you do?Work with IT and Business Partners to understand the business meaning of data, provide analysis and requirements so that data design is fully understood and the development initiatives are in line with intended design and standardsDevelop and maintain knowledge of data available from upstream sources and data within various data platforms and provide expert counseling to application development communityElicit, analyze, interpret business and data requirements to develop complete solutions, including data mapping, business rules and system specificationsContribute to process standardization and creation of Wealth Data Hub scalable solutionsProvide guidance to colleagues and clients related to gathering and assessing data to ensure that appropriate data-management practices are known and complied withLead complex group meetings (including business partners) for technical design, decision making, problem solving, implementation and strategic planningMonitor work processes and client satisfaction, recommend changes for continuous improvementEngage with data managers, stewards and owners to implement, maintain, and enhance data governance, quality and related policies, aligning with RBC standards and frameworksWhat do you need to succeed?Must-haveStrong business domain understanding of Wealth-Management and Trading life cycle, excellent data analysis and solid background dealing with Wealth Management application.Good SQL knowledge to query databases in order to complete data analysis. Worked closely with in-memory or relational databases to provide data services to other IT partners or business.Really good at creating Technical Specifications for development team to build the solution whether it's batch file extract, API real-time call or Kafka near real-time notifications.Professional with experience on large projects/programs with multiple applications with multiple interfaces and/or 3rd parties.Experience with Agile methodology and familiar with Confluence and Jira tools.Proven leader and experienced in managing a small team thatbrings strong planning, estimating, budget management, reporting and coordination experience in future.Nice-to-haveKnowledge of key Databases, primarily dealing with large data volume, database schema design and exposure to enterprise reporting and analytic tools based on Hadoop/HDFS sourced data like TableauTeam player known for providing creative thought leadership while also listening to and engaging othersCommitment to challenging the status quo is essential.Working experience with SQL or In Memory databases, Front, Middle and Back office teams of Asset Management, Wealth Management, Broadridge Portfolio Management, Brokerage Institutions, Prime Brokerage Services of various asset class such as Fixed Income, Equities, Derivatives, Money Market Instrument and OTC DerivativesWhats in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamOpportunities to take on progressively greater accountabilities#LI-Hybrid#LI-POST#TECHCPJ#LI-SPJob SkillsAgile Methodology, Business Data Analysis, Business Process Modeling, Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Requirements AnalysisAdditional Job DetailsAddress:888 3 ST SW:CALGARYCity:CALGARYCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Technology and OperationsJob Type:RegularPay Type:SalariedPosted Date:2024-03-07Application Deadline:2024-05-03Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.