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Intermediate Content Writer to work with UX Design/Product teams to create and document user journeys for digital products
S.i. Systems, Toronto, ON
Out Client is seeking an Intermediate Content Writer to work with UX Design/Product teams to create and document user journeys for digital products. Fully remote role can be worked anywhere in Canada but preference will be given to Calgary based candidate who is open to occasional work onsite Must Haves:5+ years as a Content Writer or UX Writer with experience creating content such as:User Interface (UI) Copy wiritng MicrocopyNavigation LabelsProduct Onboarding ContentHelp DocumentationContent Style GuidesExperience going through user journey or customer flow for loyalty, e-commerce, or similar industryExperience working with Product Owners, UX Designers and Researchers to assess product experience to write clear and concise content for digital products (web, mobile app, kiosks and chatbot) Must have a portfolio of work demonstrating UX Writing Nice to Have: Experience with Figma Experience with AEMExperience using a Design SystemExperience using Zeplin for repository Apply
Marketing Communications Officer
Douglas College, New Westminster, BC
Position DetailsPosition Information Position Title Marketing Communications Officer Posting Number 02166SA Location New Westminster/Coquitlam Campus Grade or Pay Level A - Pay Band 15 Salary Range $58,606 annually (with wage increments to a max of $65,718 annually, which includes a special allowance of $2,000 per annum). Salary and wage increments are in accordance with the Collective Agreement. Position Type Support Staff - Temporary Posting Type Internal/External Regular/Temporary Temporary Employment Type Full-Time Posting Category Staff Start Date 04/29/2024 End Date 07/22/2024 Day of the Week Mondays to Fridays Shift 8:30 AM to 4:30 PM Work Arrangements This temporary full-time (35 hours per week) position is available starting April 29, 2024. Regular hours of work are Monday to Friday, 8:30 am - 4pm. Shift days and times may change depending on the Department's need. Occasional evening and/or weekend work may be required. The position is located at the New Westminster campus; however, successful candidate must be available for occasional work at the Coquitlam campus. Douglas College is committed to supporting a healthy work/life balance for employees. A modified/flexible schedule and/or hybrid work from home arrangement may be considered, subject to the terms of the College's Work From Home Policy. What Douglas Offers DO what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate, motivated people to join us in making one of Canada's best colleges even better. The Role Reporting to the Marketing and Communications Supervisor, the Marketing Communications Officer assists with the development of annual and project-based marketing plans that expand the overall visibility and reputation of the Faculties and programs within their portfolio to prospective students, referrers and other stakeholders that support recruitment efforts. The Officer is responsible for the drafting, implementation, monitoring and evaluation of these marketing plans. The Marketing Communications Officer is also responsible for maintenance and integration of the College's brand voice throughout all marketing touchpoints within their portfolio. The role develops persuasive, creative and engaging content across many different mediums.Responsibilities1. Administers strategic marketing.a. Develops and maintains a deep understanding of the programs and services within respective portfolio, as well as audience profiles for each;b. Liaises with Deans/Associate Deans to understand Faculty priorities and strategic direction;c. Identifies prospective students' needs and gaps in content and recommends new topics and/or types of content;d. Collaborates on the development of strategic marketing plans for respective portfolio that supports the strategic goals of the College and aligns with independent unit goals;e. Implements, monitors and evaluates all Faculty and individual program strategic marketing plans within respective portfolio;f. Maintains high-level knowledge of unpaid marketing channels and platforms and recommends appropriate marketing tools and tactics to promote the programs, services and events within portfolio;g. Identifies media relations opportunities within their portfolio and collaborate with communications team members in the creation of media releases and pitches to generate earned media;h. Collaborates with MCO team members to collect and analyze data from a variety of sources (e.g. social media analytics, surveys, Google analytics) to prepare marketing reports that determine the effectiveness of marketing efforts and makes recommendations for future improvements.2. Research and write dynamic content. a. Researches and writes dynamic original content for core marketing materials including blog posts, web pages, social media channels, viewbooks, video scripts, newsletters, brochures and related marketing collateral;b. Applies critical and strategic thought to the development of materials and determine appropriate messaging for channel and audience;c. Writes in a clear, concise style suitable for selected marketing material and in accordance with College style;d. Researches and verifies information for marketing content using credible sources including personal interviews, Statistics Canada, industry associations and others;e. Contributes to the College-wide content marketing promotional schedule; coordinate workflow through collaboration with MCO team members;f. Creates, organizes and schedules content on Faculty or department-specific social media channels and College web pages;g. Provides substantive editing, copy-editing and proofreading services for material written by other College employees.3. Creates and Maintains marketing communication channels. a. Manages Faculty and/or program and department marketing communication channels including web pages and social media;b. Develops editorial calendars for Faculty-specific channels in conjunction with the College-wide content marketing schedule;c. Protects Douglas College's and Faculty reputation by monitoring Faculty-specific social networks and independently responding to conversations. Advises the Manager, Marketing about items that may adversely affect the College's reputation;d. Maintains high-level of knowledge and keeps apprised of changes to institutional-approved tools in order to use them effectively, including Drupal CMS , TargetX CRM , Facebook, Twitter, Instagram, and others.4. Creates visual content for marketing purposes. a. Identifies visual content needs that support Faculty and program-specific marketing objectives;b. Works with Marketing and Communications Supervisor to plan, organize and execute photo and video shoots;c. Works with Graphic Designers to create concepts that address and contribute to achieving marketing objectives;d. Contributes photo and video assets to the Digital Asset Management system in MCO , including adding tags and metadata.5. Supervisory duties a. Hires and evaluates student staff including providing orientation and ensuring the provision of appropriate training and professional development;b. Initiates and processes appropriate personnel, payroll, accounting and purchasing documentation;c. Supervises the daily operation of positions under his/her authority; provides input into staff job descriptions;d. Approves staff work schedules and time sheets;e. Ensures adequate coverage for areas that fall within the scope of responsibility, while accounting for existing budget parameters;f. Develops and administers operating budgets for area-specific marketing activities.6. Performs other dutiesa. Assists the Manager of the department when requested;b. Represents the department at internal and external meetings, as requested. To Be Successful in this Role You Will Need •A Bachelor's degree in marketing, communications, journalism, public relations, or a related field from a recognized post-secondary educational institution, as well as a minimum of three years' of directly related work experience; or an equivalent combination of education, training and experience; •Demonstrated high proficiency in copywriting for print and electronic, including research and interview skills, data analysis for content development, excellent control of style variations for different media formats, tone for different audiences, and accuracy of copy •Proven dynamic writer, editor and storyteller; •Demonstrated high proficiency in editing and proofreading skills, including excellent command of English grammar and punctuation, and a commitment to clear and accurate presentation of material; •Proven, solid grasp of marketing fundamentals and tactics including proficiency in marketing plan development and project coordination; •Proven experience in content marketing and social media management across multiple platforms including content plan development, content generation and distribution, reputation management, client relationship management and use of social media management tools; •Self-motivated, self-directed and assertive with the ability to work under minimal supervision; •Willingness and ability to investigate and identify stories and news from across the College through a marketing lens •Maintains currency with digital trends and developments, social media analytics, social listening and networking; •Demonstrated ability to synthesize complex information; •Demonstrated ability to initiate collaboration and work effectively as an integral member of a marketing team; •Understanding of office procedures as well as standard office software such as MS Word, PowerPoint, and Excel; •Working knowledge of digital photography including the ability to take publication-quality photographs in a variety of settings; •Ability to maintain confidentiality. Link to Full Position Profile Equity Statement Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status. Needs a Criminal Records Check No Posting Detail Information Open Date 04/12/2024 Close Date Open Until Filled Yes Special Instructions to Applicant Interested applicants must submit their application and all required documents online on the Douglas College Career Site www.douglascollegecareers.ca. Qualified internal applicants shall be given first consideration in filling the position. All internal applications must be received by April 18, 2024. Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying. All candidates selected for interview will need to bring original certificates and diplomas of educational credentials noted on their resume. Quick Link for Direct Access to Posting https://www.douglascollegecareers.ca/postings/12171
Technical Writer
COMMUNITY LIVING OAKVILLE,
We are seeking a talented and experienced Remote Technical Writer to join our team. As a Technical Writer, you will be responsible for creating clear and concise technical documentation for our products and services. This is a remote position, allowing you to work from anywhere in the world.Responsibilities:Research, write, edit, and proofread technical documents, including user manuals, guides, and online help resourcesCollaborate with subject matter experts to gather information and ensure accuracy of contentTranslate technical information into easy-to-understand language for non-technical usersUpdate and maintain existing technical documentation to reflect product changes and updatesWork closely with the development team to ensure documentation aligns with product functionalityQualifications:Proven experience as a Technical Writer in a remote or distributed team environmentStrong writing and communication skills with attention to detailProficiency in Microsoft Office, Adobe Acrobat, and other technical writing toolsAbility to work independently and meet tight deadlines
Content Writer, Marketing
SOTI Inc. North America, Mississauga, ON
SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.SOTI is a proven innovator and industry leader for simplifying business mobility solutions by making them smarter, faster and more reliable. With SOTI’s innovative portfolio of solutions, organizations can trust SOTI to elevate and streamline their mobile operations, maximize their ROI and reduce device downtime. Globally, with over 17,000 customers, SOTI has proven itself to be the go-to mobile platform provider to manage, secure and support business-critical devices. With SOTI’s world-class support, enterprises can take mobility to endless possibilities. For more information, visit soti.net.Title: Content Writer, MarketingLocation: Mississauga, OntarioWhat we’re looking for: Are you a storyteller that gets how a global business (B2B) audience thinks? Do you thrive in a fast-paced environment where your story can be spread across our marketing stack? If you do - we have the role for you! SOTI is looking for a Content Writer interested in building persuasive and compelling original content for the decision makers in our key industries. Your words share real life scenarios that relate to a Decision Maker’s buyer journey - engaging them and building consideration for SOTI as their chosen solution. Your “voice of the customer” approach combines the needs and pain points of your target audience with our Messaging Framework. Familiarity with the Technical Decision Maker (TDM) or Business Decision Maker (BDM) audience across Transportation and Logistics, Retail, Healthcare and Field Services will be a tremendous asset. Your focus will be producing well-researched content from two sources: Incorporating the knowledge and experience of internal Subject Matter Experts including Product Marketing, Product and Services Management as well as customer-facing roles Self-initiated research to build your high-value ideas and support your original content with relevant third-party sources You can adapt your writing style to fit the needs of the business and our marketing stack - sometimes succinct (ex. punchy video scripts) and other times more formal (ex. presentations and blogs), but always persuasive. Your content is based on our Messaging Framework with strict adherence to the Branding Guidelines and policies for publication. Continuous improvement is important to your success, you measure and report on the success of your content. You are encouraged to continually hone your abilities and content to improve your success and increase consideration. Portfolio of published work in the Software as a Service or Managed Services space written for Technical Decision Makers (TDM) and Business Decision Makers (BDM). What you’ll do: Develop a thorough understanding of SOTI, its products and the needs of our primary audience. Identify current gaps in our content and recommend remedies. Build strong relationships with cross-functional colleagues to fully understand SOTI’s products and their value propositions. Create content through the lens of our Messaging Framework with strict adherence to the Branding Guidelines and policies for publication. Employ storytelling to incorporate relatable challenges and pain points of TDMs and BDMs, in our key industries, that SOTI products can solve. Write eloquent content that promotes our products and services throughout the buyer journey as assets used in our marketing stack. Create punchy headlines and body copy that will capture the attention of the target audience. Create well-researched and keyword-driven content - optimizing title, meta descriptions and keyword spacing - to boost organic traffic leads and ultimately increase sales. Adapt your writing style to the needs of the business and build your self-editing capabilities to incorporate feedback and edits into future work. Complete writing assignments within project specifications and deadlines. Transform content and message to be repurposed as assets in our marketing stack, including blogs/listicles, infographics, website copy, videos, presentations and social media copy. Stay current on marketing and general industry trends to augment content development. Work with shared services (ex. Graphics, Video, Digital Marketing and Editors) to write and produce compelling content with a focus on ROI from a digital marketing lens. Use search engine optimization (SEO) strategies in writing to maximize the online visibility of a website in search results. Collaborate with Product Marketing to create, execute, and maintain a content calendar to ensure schedules are followed and delivery of content is on time. Monitor and analyze the performance of key performance indicators (KPIs) to offer suggestions for improvement. What you’ll bring: Bachelor’s degree in English, Journalism or a related field. 5+ years of B2B content development experience with TDMs or BDMs in the Managed Services, Software as a Service market or a related Services field. Exceptional written communication skills with an impeccable grasp of the English language, including idioms and current trends in slang and expressions. Creative and strategic-thinking skills used in research to support expository, narrative or persuasive writing assignments. Excellent time management skills, including prioritizing, scheduling and strong attention to detail to handle multiple projects concurrently. Proven ability to meet deadlines under pressure. Strong interpersonal skills and willingness to communicate with clients, colleagues, and management. Solid understanding of SEO principles and content optimization techniques. Positive attitude and a willingness to learn Proficiency in Microsoft 365. Technical aptitude and interest is preferred. Mobile device management experience is an asset. What’s in it for you? The People From our humble origins in our founder’s basement to our industry-leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun. The Growth Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big. The Technology You’ll get the chance to work with leading-edge technologies, and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies. #LI-VA1If you want to bring your ideas to life, apply at SOTI today.We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify People & Culture at [email protected] note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.
French Bilingual Content Writer
Scotiabank, Montreal, QC
Requisition ID: 191003Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Position: French Bilingual Content Writer, Total Wealth, Scotia Wealth Management - Client Solutions The Total Wealth (TW) Content Writer will be key to supporting the Canadian Wealth Management (CWM) advisory network, by transforming complex leadership, training, or strategic messages into plain language to enable advisory growth across Scotia Wealth Management (SWM) and MD Financial Management businesses. The TW Content Writer will be responsible for creating bilingual content (French and English) to engage and educate our audience, discover that supports the Practice Excellence team initiatives and Total Wealth Evolved strategy and Specialized Programs in CWM. The role will also support the internal communications and distribution of these materials. In addition to providing editorial support, the TW Content Writer will build strategic relationships to work with enterprise stakeholders while ensuring all activities conducted follow governing regulations, internal policies and procedures. Accountabilities Champions a client-focused culture to deepen relationships with them and leverage broader Bank relationships, systems, and knowledge.Champions a high-performance environment and contributes to an inclusive work environment.Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. Develop engaging internal and external contentPlay a key role in developing content related to Canadian Wealth Management’s strategy to deliver comprehensive advice to current and future clients Collaborate and partner with Practice Excellence, Marketing and Strategy teams to brainstorm impactful content ideas and develop internal content that supports training and coaching programs, and inspires advisor action Collaborate with Investment Solutions, Product and Learning & Development SMEs to develop external content that educates new and existing clients with our suite of wealth management services - knowing when to use enticing emotional copy or clear step-by-step instructionWrite compelling short-form copy, distilling briefs into powerful, concise message for training events and executive communications Collaborate with subject matter experts to understand business-specific product and service capabilities and value propositions to craft content for multiple channels (advisor or internal websites, turnkey emails, memos, social, etc.). Collaborate with marketing team and external copywriters to ensure content is easy to understand and aligned to CWM brand values and toneWork with members of the creative team (designers and developers) to bring content to life and ensure the value proposition and story is clearly understood by advisors or clients. Shape key messaging by understanding consumer insights and motivating factors, which will resonate and compel the advisors and clients to act. Research ideas and provide editorial support for technical thought leadership papers, and develop secondary plain language content to support advisor and client education on targeted topics Provide oversight to French translation process for internal and external content Primary Manager:Senior Manager, Strategic Initiatives & Insights, Practice Excellence - Client Solutions Examples:Cultivate and maintain strong working relationships with internal/external stakeholders Demonstrate leadership abilities and collaborate effectively with various partnersAbility to identify gaps and develop appropriate solutionsAbility to lead and manage virtual workgroupsExcellent written and verbal communication skills; attention to accuracyResults and client-focused, proactive and self-driven with ability to exercise independent judgementProficient in Windows 10 applications (OneNote, MS Teams)Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) Education / Experience / Other Information (include only those that are specific to the role)Proficiency in English and FrenchKnowledge of adult learning principles and Accessibility Standards Canada (Assets)Online, eLearning development experienceA keen enthusiasm for and understanding of writing persuasively for multiple mediumsHighly proficient computer skills2-3 years of copywriting experience in an agency or corporate environmentDegree or equivalent in Journalism or Copywriting Experience in financial services an assetThe ability to work on multiple projects simultaneously and effectively deliver on diverse writing demands, and within strict deadlines Working Conditions​​​​​​​Hybrid work environment (Location - remote work/hybrid, based in Canada) Location(s): Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: ''for every future'', we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.