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Grant Writer
Miskanawah (formerly Pathways Community Services Association), Calgary, Alberta
Location:  2716 Sunridge Way NE (this position would work remotely during the COVID-19 work-from-home mandate)Position Type:  12-18 month maternity leave contractHours: Monday – Friday [open to part-time (22.5 hrs) or full-time (37.5 hrs)]Program: MiskanawahMiskanawah is an Indigenous agency that draws jointly from the strengths and guidance of Indigenous teachings and evidence-based practices in human services, to support vulnerable children, youth and families.  The Grant Writer will be primarily responsible for actively searching and applying for funding opportunities that align with the organization’s identified strategic goals and priorities.  They will also support the organization’s communications department to assist with a variety of writing assignments, not limited to website content, social media, brochures and posters, and contribute to the development of the organization’s Annual Report. Responsibilities: • Work with the CEO, Director of Finance and Program Managers to identify and understand funding needs of the organization • Research and compile available funding sources and develop grant proposals in relation to identified funding needs and agency’s strategic plan • Maintain track of deadlines for proposal and report submissions • Work with the Program Evaluator to ensure funding reports are prepared in alignment with contract expectations • Work with the Communications Associate and CEO to maintain current donor relationships and steward new donor relationships • Work with the Communications Associate to write and edit content for web, brochures, social media, etc. • Contribute to the development of the organization’s Annual ReportSkills: • Demonstrated success in grant writing • Ability to prioritize, time manage, and multi-task in a fast paced environment• Exceptional writing and communications skills • Ability to problem solve independently • Flexible and adaptable to new tasks • Ability to manage deadlines • Self-motivated, uses initiative, detail oriented • Proven organizational, time management and multi-tasking skills • Knowledge of the Calgary and Alberta philanthropic environments • Willingness to learn about and engage in Indigenous cultural offerings Requirements: • Diploma or Degree in related field • Minimum three years’ experience in grant writing • Experience in other writing tasks for non-profit organizations is an asset • Criminal Record and Vulnerable Sector Check • Child Intervention Check • Competency in Microsoft applications including Word, Excel and Outlook We offer the opportunity to be part of a creative and positive work environment, a competitive salary, supports for professional development, opportunity for advancement, and the chance to be part of a team that supports children, youth and families to thrive within a culturally responsive community. Please submit a cover letter and resume to [email protected] by May 14, 2021. Please reference “Grant Writer” in the subject line.
Senior Copywriter
LUSH Fresh Handmade Cosmetics, Vancouver, BC
As Senior Copywriter you immerse yourself in creative initiatives with the ability to conceptualize, develop and produce unique, strategy driven marketing collateral. In this role, you work with a large, cross-functional creative team to aid in the conception, development and execution of marketing assets across a range of platforms. This is a hands-on rolewhere you deliver impactful copy, set the bar for a skilled team of creative copywriters who you also lead and coach. You are a great communicator in every aspect, are able to pitch ideas and work created with passion and demonstrate drive to produce original and unique creative.We're looking for a diverse skill set that will complement our branding initiatives as well as multi-platform solutions, with a detailed focus on print, product packaging and signage, editorial, social, film, photography, and digital. The Senior Copywriter will be responsible for the preparation of persuasive, compelling copy that motivates and inspires the Lush customer.As a growing business, Lush needs people that can adapt and evolve to the needs of our business, analyse and respond to your business needs. Our Lush staff live with purpose, finding their personal value connection with the values of our business, bringing their work and life paths into one holistic journey. #mylushlifeReporting to the Managing Editor, the Senior Copywriter undertakes the following:RESPONSIBILITIES: Support the Managing Editor to ensure all copy created for Lush reflects the brand tone and personality and DEIB (Diversity, Equity, Inclusion and Belonging) standards Lead and coach a team of copywriters which includes reviewing and approving work for release Perform a final review of all customer-facing copy to ensure grammar, spelling, tone of voice, etc. are accurate and in line with the Lush style guide Write and edit copy for all external-facing assets including headlines, web copy, emails, signage, editorial pieces and more for assigned POD (working group) Provide mentorship, coaching and guidance for copy team members, aiding in their professional development and understanding of the Lush tone of voice Proofread content written by external contributors to ensure it is engaging, error-free and on-brand Conceptualize and present outside the box ideas and content for upcoming marketing campaigns in line with the strategic goals outlined in the business brief Work with the Film and Photo team to develop and produce supporting copy for video assets Work with the Digital Team to ensure all content appearing on the Lush website is optimized for search using SEO copywriting best practices Work with the Creative Team to ensure all copy in layouts is accurate prior to release Champion high creative standards, adhere to tight deadlines and implement last-minute changes as needed You bring the following QUALIFICATIONS:Required: 7+ years of professional writing experience in a studio, agency or corporate environment Proven success in managing and mentoring a team of writers A Bachelor's Degree in English, Communications, Creative Writing, Journalism, Marketing or related experience Exceptional communications skills, both written and verbal Demonstrated skill in developing and executing creative concepts Demonstrated ability to mentor and develop other team members Experience in writing advertising (digital and print), brand messaging, web copy, and other marketing collateral Proficiency writing for print, as well as web copy with an understanding of search engine optimization (SEO) best practices Experience with the creation of marketing materials from concept to production Ability to effectively manage time and establish clear objectives and day-to-day priorities in a fast-paced work environment A thorough, accurate and consistent work practice with an acute attention to detail An energetic, enthusiastic, motivated and open-minded attitude Preferred: Experience working as part of an in-house copy team in an office environment Experience writing longer editorial pieces, as well as conducting interviews for stories Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion. We are proud to be an equal opportunity employer.We thank all interested applicants; however, only qualified candidates will be contacted.
Technical Writer to develop documentation, user manuals, and user training for a new SAP Logistics/Supply Chain solution.
S.i. Systems, Ottawa, ON
Our client is looking for a Technical Writer to develop documentation, document help text, user manuals, and user training for a new SAP Logistics/Supply Chain solution. The Technical Writer must perform the following tasks: Develop MI Project documentation including business and functional requirements, project scope and estimates of effort and duration; Document help text, user manuals, technical documentation and web page content; Prepare document and user training ; Review documentation standards and the existing project documentation; Validate current documents for training development; Determine documentation requirements; Make plans for meeting documentation requirements; Gather information concerning the features and functions provided by the developers; Map the content for course outline; For documents and manuals: Assess the audience; Prepare a statement of purpose and scope; Develop a table of contents; Write the required contents; Prepare any required illustrations and diagrams; Coordinate illustrations and diagrams that are not prepared by the Technical Writer; and Design the layout; and Publish and add graphic to e-learning (uPerform or Enable Now). Apply
Senior Technical Writer (10+ years) to support the GCCase Project by working with IT team members and project stakeholders to document technical enhancemen
S.i. Systems, Ottawa, ON
Our Public Sector Client requires a Senior Technical Writer (10+ years) to support the GCcase Project by working with IT team members and project stakeholders to document techncial enhancements.The goal is to understand how the existing application works and see what is missing in the current documents and add the missing details to the existing documents or create new documents as needed. Responsibilities to Include: Increase the level of document management deliverables on the current development project, as well as enhance existing document, where required.Document (includes, not limited to): help texts, user manuals, training materials, technical documentation, web page content, etc Prepare the necessary documentation for various horizontal initiatives within the GCcase lines of businessesReview/establish documentation standards and existing project documentation;Determine documentation requirements and develop plans for providing them;Gather information concerning the features and functions provided by automated information systems from users and system developers;Assess the audience for required manuals and prepare a statement of purpose and scope for each manual;Implement and promote a CRA-sponsored, GCcase CLF (Common Look and Feel) to all documents. This includes (but are not limited to): file names, headers / footers, revision logs, general layoutProvide recommendation for, and / or design the layout of the manuals;Complete documentation of the current development processes within the GCcase development team adhering to the methodology and artifacts in place in the ACM division, for GCcase solutions;Must Haves: 10+ years as a Technical Writer5+ years within the last 10 years improving IT system documentation by assessing current documentation and studying the source system/application5+ years within the last 10 years creating new system documentationNice to Haves:5+ years experience preparing documents for MS Dynamics 365 CRM version 9.0 or later.Experience working at CRA Apply
Intermediate Content Writer to work with UX Design/Product teams to create and document user journeys for digital products
S.i. Systems, Toronto, ON
Out Client is seeking an Intermediate Content Writer to work with UX Design/Product teams to create and document user journeys for digital products. Fully remote role can be worked anywhere in Canada but preference will be given to Calgary based candidate who is open to occasional work onsite Must Haves:5+ years as a Content Writer or UX Writer with experience creating content such as:User Interface (UI) Copy wiritng MicrocopyNavigation LabelsProduct Onboarding ContentHelp DocumentationContent Style GuidesExperience going through user journey or customer flow for loyalty, e-commerce, or similar industryExperience working with Product Owners, UX Designers and Researchers to assess product experience to write clear and concise content for digital products (web, mobile app, kiosks and chatbot) Must have a portfolio of work demonstrating UX Writing Nice to Have: Experience with Figma Experience with AEMExperience using a Design SystemExperience using Zeplin for repository Apply
Marketing Communications Officer
Douglas College, New Westminster, BC
Position DetailsPosition Information Position Title Marketing Communications Officer Posting Number 02166SA Location New Westminster/Coquitlam Campus Grade or Pay Level A - Pay Band 15 Salary Range $58,606 annually (with wage increments to a max of $65,718 annually, which includes a special allowance of $2,000 per annum). Salary and wage increments are in accordance with the Collective Agreement. Position Type Support Staff - Temporary Posting Type Internal/External Regular/Temporary Temporary Employment Type Full-Time Posting Category Staff Start Date 04/29/2024 End Date 07/22/2024 Day of the Week Mondays to Fridays Shift 8:30 AM to 4:30 PM Work Arrangements This temporary full-time (35 hours per week) position is available starting April 29, 2024. Regular hours of work are Monday to Friday, 8:30 am - 4pm. Shift days and times may change depending on the Department's need. Occasional evening and/or weekend work may be required. The position is located at the New Westminster campus; however, successful candidate must be available for occasional work at the Coquitlam campus. Douglas College is committed to supporting a healthy work/life balance for employees. A modified/flexible schedule and/or hybrid work from home arrangement may be considered, subject to the terms of the College's Work From Home Policy. What Douglas Offers DO what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate, motivated people to join us in making one of Canada's best colleges even better. The Role Reporting to the Marketing and Communications Supervisor, the Marketing Communications Officer assists with the development of annual and project-based marketing plans that expand the overall visibility and reputation of the Faculties and programs within their portfolio to prospective students, referrers and other stakeholders that support recruitment efforts. The Officer is responsible for the drafting, implementation, monitoring and evaluation of these marketing plans. The Marketing Communications Officer is also responsible for maintenance and integration of the College's brand voice throughout all marketing touchpoints within their portfolio. The role develops persuasive, creative and engaging content across many different mediums.Responsibilities1. Administers strategic marketing.a. Develops and maintains a deep understanding of the programs and services within respective portfolio, as well as audience profiles for each;b. Liaises with Deans/Associate Deans to understand Faculty priorities and strategic direction;c. Identifies prospective students' needs and gaps in content and recommends new topics and/or types of content;d. Collaborates on the development of strategic marketing plans for respective portfolio that supports the strategic goals of the College and aligns with independent unit goals;e. Implements, monitors and evaluates all Faculty and individual program strategic marketing plans within respective portfolio;f. Maintains high-level knowledge of unpaid marketing channels and platforms and recommends appropriate marketing tools and tactics to promote the programs, services and events within portfolio;g. Identifies media relations opportunities within their portfolio and collaborate with communications team members in the creation of media releases and pitches to generate earned media;h. Collaborates with MCO team members to collect and analyze data from a variety of sources (e.g. social media analytics, surveys, Google analytics) to prepare marketing reports that determine the effectiveness of marketing efforts and makes recommendations for future improvements.2. Research and write dynamic content. a. Researches and writes dynamic original content for core marketing materials including blog posts, web pages, social media channels, viewbooks, video scripts, newsletters, brochures and related marketing collateral;b. Applies critical and strategic thought to the development of materials and determine appropriate messaging for channel and audience;c. Writes in a clear, concise style suitable for selected marketing material and in accordance with College style;d. Researches and verifies information for marketing content using credible sources including personal interviews, Statistics Canada, industry associations and others;e. Contributes to the College-wide content marketing promotional schedule; coordinate workflow through collaboration with MCO team members;f. Creates, organizes and schedules content on Faculty or department-specific social media channels and College web pages;g. Provides substantive editing, copy-editing and proofreading services for material written by other College employees.3. Creates and Maintains marketing communication channels. a. Manages Faculty and/or program and department marketing communication channels including web pages and social media;b. Develops editorial calendars for Faculty-specific channels in conjunction with the College-wide content marketing schedule;c. Protects Douglas College's and Faculty reputation by monitoring Faculty-specific social networks and independently responding to conversations. Advises the Manager, Marketing about items that may adversely affect the College's reputation;d. Maintains high-level of knowledge and keeps apprised of changes to institutional-approved tools in order to use them effectively, including Drupal CMS , TargetX CRM , Facebook, Twitter, Instagram, and others.4. Creates visual content for marketing purposes. a. Identifies visual content needs that support Faculty and program-specific marketing objectives;b. Works with Marketing and Communications Supervisor to plan, organize and execute photo and video shoots;c. Works with Graphic Designers to create concepts that address and contribute to achieving marketing objectives;d. Contributes photo and video assets to the Digital Asset Management system in MCO , including adding tags and metadata.5. Supervisory duties a. Hires and evaluates student staff including providing orientation and ensuring the provision of appropriate training and professional development;b. Initiates and processes appropriate personnel, payroll, accounting and purchasing documentation;c. Supervises the daily operation of positions under his/her authority; provides input into staff job descriptions;d. Approves staff work schedules and time sheets;e. Ensures adequate coverage for areas that fall within the scope of responsibility, while accounting for existing budget parameters;f. Develops and administers operating budgets for area-specific marketing activities.6. Performs other dutiesa. Assists the Manager of the department when requested;b. Represents the department at internal and external meetings, as requested. To Be Successful in this Role You Will Need •A Bachelor's degree in marketing, communications, journalism, public relations, or a related field from a recognized post-secondary educational institution, as well as a minimum of three years' of directly related work experience; or an equivalent combination of education, training and experience; •Demonstrated high proficiency in copywriting for print and electronic, including research and interview skills, data analysis for content development, excellent control of style variations for different media formats, tone for different audiences, and accuracy of copy •Proven dynamic writer, editor and storyteller; •Demonstrated high proficiency in editing and proofreading skills, including excellent command of English grammar and punctuation, and a commitment to clear and accurate presentation of material; •Proven, solid grasp of marketing fundamentals and tactics including proficiency in marketing plan development and project coordination; •Proven experience in content marketing and social media management across multiple platforms including content plan development, content generation and distribution, reputation management, client relationship management and use of social media management tools; •Self-motivated, self-directed and assertive with the ability to work under minimal supervision; •Willingness and ability to investigate and identify stories and news from across the College through a marketing lens •Maintains currency with digital trends and developments, social media analytics, social listening and networking; •Demonstrated ability to synthesize complex information; •Demonstrated ability to initiate collaboration and work effectively as an integral member of a marketing team; •Understanding of office procedures as well as standard office software such as MS Word, PowerPoint, and Excel; •Working knowledge of digital photography including the ability to take publication-quality photographs in a variety of settings; •Ability to maintain confidentiality. Link to Full Position Profile Equity Statement Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status. Needs a Criminal Records Check No Posting Detail Information Open Date 04/12/2024 Close Date Open Until Filled Yes Special Instructions to Applicant Interested applicants must submit their application and all required documents online on the Douglas College Career Site www.douglascollegecareers.ca. Qualified internal applicants shall be given first consideration in filling the position. All internal applications must be received by April 18, 2024. Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying. All candidates selected for interview will need to bring original certificates and diplomas of educational credentials noted on their resume. Quick Link for Direct Access to Posting https://www.douglascollegecareers.ca/postings/12171
UX Writer III
Equest, Vancouver, BC
UX writer III Are you excited about joining a large team of diverse specialists in UX, UI, digital design and UX writing? Experience d esign at Best Buy Canada drives the vision for the experiences we create for customers, store associates & employees. We are a large and growing team of diverse specialists in UX, UI, d igital d esign, and UX w riting. We are truly agile and embedded across different problem spaces across Best Buy. We are looking for an experienced UX W riter to join our Marketplace s eller e xperience team. This team is focused on attracting new sellers to Best Buy, creating awareness of our marketplace and its benefits, and creating content that matters to a seller. The role includes working collaboratively with a UX d esigner and d igital d esigner to enhance the experiences of our Marketplace sellers on the Best Buy Canada website through email communication, the Seller Hub, our yearly Marketplace s eller c onference, and other touchpoints. W e practice a remote first working model, leveraging in - person interactions at our head office in beautiful Vancouver, BC, for strategic, collaborative , and social purposes. What you'll do : Content s trategy: Design, write, edit, test, and improve the content that makes up the experience for our Marketplace s ellers Content d esign: Edit and contribute to designs and content in Figma and other design tools Content s tandards: Continually improve and refine our content style guide and standards for Marketplace s ellers Collaboration: Partnering with the experience design cohort within p roduct t echnology group to solve for marketplace seller challenges through web technology and CMS solutions Contribute to content optimization and information architecture strategy to improve the experience of the membership platform and knowledge base What we're looking for: 3-5+ years of experience as a UX writer, preferably with experience working in a multi-disciplinary team A strong understanding of user- centered design principles, information architecture, and how content supports the customer journey Highly collaborative mindset that allows you to build trust and accountability Expertise in writing copy that is clear and concise Excellent stakeholder management skills Time management skills that allow you to work fast and smart Why you'll love it here: Remote-first work environment Employee discounts on awesome tech from day one Flexible health benefits and wellness program TFSA and RRSP programs 100% matched company pension plan Training programs to build new and transferable skills About Best Buy As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Annually recognized as one of Canada's Top 100 Employers, our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work. We believe in a fair and inclusive hiring process . We encourage you to apply if you may not meet all the requirements. Join our amazing team! We are looking for people just like you. Base pay range Annual salary: $79,088.00 - $83,251.00Suite 102 - 425 West 6th Avenue, Vancouver, BC V5Y 1L3
French Bilingual Content Writer
Scotiabank, Montreal, QC
Requisition ID: 191003Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Position: French Bilingual Content Writer, Total Wealth, Scotia Wealth Management - Client Solutions The Total Wealth (TW) Content Writer will be key to supporting the Canadian Wealth Management (CWM) advisory network, by transforming complex leadership, training, or strategic messages into plain language to enable advisory growth across Scotia Wealth Management (SWM) and MD Financial Management businesses. The TW Content Writer will be responsible for creating bilingual content (French and English) to engage and educate our audience, discover that supports the Practice Excellence team initiatives and Total Wealth Evolved strategy and Specialized Programs in CWM. The role will also support the internal communications and distribution of these materials. In addition to providing editorial support, the TW Content Writer will build strategic relationships to work with enterprise stakeholders while ensuring all activities conducted follow governing regulations, internal policies and procedures. Accountabilities Champions a client-focused culture to deepen relationships with them and leverage broader Bank relationships, systems, and knowledge.Champions a high-performance environment and contributes to an inclusive work environment.Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. Develop engaging internal and external contentPlay a key role in developing content related to Canadian Wealth Management’s strategy to deliver comprehensive advice to current and future clients Collaborate and partner with Practice Excellence, Marketing and Strategy teams to brainstorm impactful content ideas and develop internal content that supports training and coaching programs, and inspires advisor action Collaborate with Investment Solutions, Product and Learning & Development SMEs to develop external content that educates new and existing clients with our suite of wealth management services - knowing when to use enticing emotional copy or clear step-by-step instructionWrite compelling short-form copy, distilling briefs into powerful, concise message for training events and executive communications Collaborate with subject matter experts to understand business-specific product and service capabilities and value propositions to craft content for multiple channels (advisor or internal websites, turnkey emails, memos, social, etc.). Collaborate with marketing team and external copywriters to ensure content is easy to understand and aligned to CWM brand values and toneWork with members of the creative team (designers and developers) to bring content to life and ensure the value proposition and story is clearly understood by advisors or clients. Shape key messaging by understanding consumer insights and motivating factors, which will resonate and compel the advisors and clients to act. Research ideas and provide editorial support for technical thought leadership papers, and develop secondary plain language content to support advisor and client education on targeted topics Provide oversight to French translation process for internal and external content Primary Manager:Senior Manager, Strategic Initiatives & Insights, Practice Excellence - Client Solutions Examples:Cultivate and maintain strong working relationships with internal/external stakeholders Demonstrate leadership abilities and collaborate effectively with various partnersAbility to identify gaps and develop appropriate solutionsAbility to lead and manage virtual workgroupsExcellent written and verbal communication skills; attention to accuracyResults and client-focused, proactive and self-driven with ability to exercise independent judgementProficient in Windows 10 applications (OneNote, MS Teams)Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) Education / Experience / Other Information (include only those that are specific to the role)Proficiency in English and FrenchKnowledge of adult learning principles and Accessibility Standards Canada (Assets)Online, eLearning development experienceA keen enthusiasm for and understanding of writing persuasively for multiple mediumsHighly proficient computer skills2-3 years of copywriting experience in an agency or corporate environmentDegree or equivalent in Journalism or Copywriting Experience in financial services an assetThe ability to work on multiple projects simultaneously and effectively deliver on diverse writing demands, and within strict deadlines Working Conditions​​​​​​​Hybrid work environment (Location - remote work/hybrid, based in Canada) Location(s): Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: ''for every future'', we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
Senior Content Manager/Copywriter to reinvent the content for a banking Visual ID Project - BNSJP00033856
S.i. Systems, Toronto, ON
Hiring Manager: Senior Manager, Commerce Location Address: Hybrid - 333 King Street E - 1/week (no set date, flexible)- some weeks where it is not needed - need candidate in the GTA Contract Duration: June 3rd to Oct 31, 2024 - approx. 5 months Story Behind the Need Business group: Digital Channel Experience, Commerce - The Commerce team at the Bank's is reinventing discovery and onboarding experiences to meet the evolving and unique needs of our customers, regardless of who they are or how they choose to bank with us. Project: Support for content authoring for Visual ID Project - changing website with new design elements for brand guideline; beginning phase of projectResponsiblities: This role contributes to the overall success of the Digital Commerce Team in Canada by supporting the maintenance and building of The bank's-owned web properties with a focus on continuous improvement to support sales and best-in-class customer experiences. Leads collaboration with partners across the bank to identify and execute new opportunities to improve channel performance. Supports the team’s business strategies and objectives by ensuring all activities are conducted in compliance with governing regulations, internal policies and procedures, and web accessibility standards. • Champion a customer-focused culture by understanding customer journeys across digital channels and providing an optimal experience for our customers. • Manage the delivery of various web initiatives, analyze their effectiveness, and continue optimizing and improving customer experience. • Build strong relationships with stakeholders to influence the planning process. Lead the Digital Commerce channel strategy aimed to drive bigger success toward business goals • Identify key Digital Commerce opportunities and support the accelerated development of our channel performance. Actively monitor the digital performance and identify innovative opportunities to support the annual goals. Share the findings with stakeholders to align on future opportunities. • Deliver impact and value to the business through understanding and optimizing customer journeys and creating seamless paths to conversion. • Analyze site data and user behaviour to understand the customer and improve the customer experience through site optimization • Use competitive landscape knowledge or industry trends to develop innovative experiences that would support the business and brand and differentiate Scotiabank from other financial institutions. • Partner with stakeholders to define and lead personalization opportunities to drive incremental value to the business. • Build A/B tests and personalized experiences in partnership with digital analytics, marketing, UX, content writers, and audience managers. Focused on enhancing our customer experience • Monitor and maintain site health (quality assurance, accessibility, and SEO) across all pages in their portfolio. Must Have Skills: 1) 10+ of content management experience 2) 3+ years’ experience with UX design - ensuring website content has a consistent look and feel and is formatted to established standards (demonstrated in project work) 3) 2+ years’ experience with HTML and CSS Nice-To-Have Skills: 1) Experience using Adobe Experience Manager is highly preferred 2) Demonstrated understanding of the impact of content and can use SEO to analyse website traffic and user engagement metrics to drive optimizations 3) Practical experience with Agile development methodologies Apply
Junior Content Manager with Digital platforms experience to support the banking Investor's Edge program - 74708
S.i. Systems, Toronto, ON
Position Title: Content DesignerLine of Business: Investors Edge Target Start Date: June 3rd, 2024 Duration: 6 MonthsRemote/Hybrid: Hybrid - Onsite on Monday's and Tuesday's Office Location: 81 Bay 16th Floor What project will this contractor be working on? Generally the team works on updates to the platform, but currently they may also work on some communication type initiatives. Job Description:• Participate in regular project team meetings and reviews • Work closely with visual and UX designers as pages are designed/created to determine copy placement• Work with the content designers from other Investor’s Edge projects to strategically plan content• Write copy decks, which include UX and client-facing content, as assigned Must Have Requirement: - 1-3 years' as a Content designer but open to new grads who specialize in Content/conversational design or UX writing. - 1 year experience writing for digital platforms or understanding of what that involves - Samples of writing required Nice to Have: - Experience working in an agile environment - Knowledge of software/website development - Financial services experience, preferably with brokerage or investment knowledge - Familiarity with web accessibility guidelines - Knowledge style guides and applying them to written work Ideal Candidate:You’re a strong UX writer and editor. You understand both how content affects the client experience and the need to meet business objectives, and you find a way to bring the two sides together. You’re a problem solver, a listener, and a team player. You see beyond your job responsibilities and help out where needed. You’re comfortable giving feedback on all elements of a project, even when it’s outside your area of expertise. You’re familiar with agile and waterfall project experiences, or eager to learn. You have experience working with visual designers, user experience designers, product managers and developers, and understand their roles on a project. You think outside the box, but understand how to write in a tightly-regulated industry. You have experience in/understanding of the financial services industry, ideally in brokerage and investments, and understand the products and services we offer to our clients. You have a BA in English, Communications, or Journalism, 1 to 3 years of experience as a writer, and you’re comfortable working in a fast-paced environment. or understanding of what that involves - Samples of writing required Apply