Overview of salaries statistics of the profession "Retail Performance Consultant in Canada"

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do As the Team Manager II, you will be solely responsible for one specific area of application support and development (Integration Projects and REST/XML based APIs, modern Web development for Internal LOB applications and external eCommerce sites). On occasion you may be called upon to mentor a Team Manager I as part of an orientation or knowledge transition process. You will be responsible for managing the associates in their respective areas including programmer/analysts, business analysts, QA analysts, project leads and other roles which are deemed required for the support and maintenance of assigned area of applications. Specifically, you will: •Recruit, manage, develop, mentor and assess performance of assigned associates •Manage 3rd party vendors in the support and development of the applications within the assigned Area. This includes the daily management of consultants and temporary resources who are on contract. •Manage and complete the business objectives supported and dependent of the applications within the assigned area. •Communicate area specific updates to the CIO and other members of the Executive Team when required •Ensure the internal processes, procedures, methodologies and technologies utilized within applications are updated, effective and keeping in line with industry best practices •Develop process improvements and other initiatives which could lead to cost savings, morale boosting and measurable efficiency improvements within Applications, IS and the Business •Implement, stabilize, maintain, upgrade and enhance the suite of applications within their assigned Area Some of what you need •3+ years in a Technical Lead (internal) function or 3+ years Project Lead/Manager (internal) or 5+ years (external) as a software development manager or 5+ years (external) of experience as a project manager in a software development capacity •Experience in the retail sector is preferred however equivalent experience in other sectors within a software development context will also be considered •Post-secondary education in Computer Science or equivalent working experience in software development. •Experience in software testing methodology and process for one of the related disciplines •Effective process and procedure management •Curious •Approachable •Passionate •Solution finder Some of what you will get •Associate discount •Health and Dental benefits •RRSP/DPSP •Performance bonuses •Learning & Development programs •And more... Additional Information •Combination of office and remote work environment •Occasional travel to other Staples Business Units will be required from time to support projects and other initiatives

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do As the API Lead, you will be solely responsible for one specific area of application support and development (Integration Projects and REST/XML based APIs, modern Web development for Internal LOB applications and external eCommerce sites). On occasion you may be called upon to mentor a Team Manager I as part of an orientation or knowledge transition process. You will be responsible for managing the associates in their respective areas including programmer/analysts, business analysts, QA analysts, project leads and other roles which are deemed required for the support and maintenance of assigned area of applications. Specifically, you will: •Recruit, manage, develop, mentor and assess performance of assigned associates •Manage 3rd party vendors in the support and development of the applications within the assigned Area. This includes the daily management of consultants and temporary resources who are on contract. •Manage and complete the business objectives supported and dependent of the applications within the assigned area. •Communicate area specific updates to the CIO and other members of the Executive Team when required •Ensure the internal processes, procedures, methodologies and technologies utilized within applications are updated, effective and keeping in line with industry best practices •Develop process improvements and other initiatives which could lead to cost savings, morale boosting and measurable efficiency improvements within Applications, IS and the Business •Implement, stabilize, maintain, upgrade and enhance the suite of applications within their assigned Area Some of what you need •3+ years in a Technical Lead (internal) function or 3+ years Project Lead/Manager (internal) or 5+ years (external) as a software development manager or 5+ years (external) of experience as a project manager in a software development capacity •Experience in the retail sector is preferred however equivalent experience in other sectors within a software development context will also be considered •Post-secondary education in Computer Science or equivalent working experience in software development. •Experience in software testing methodology and process for one of the related disciplines •Effective process and procedure management •Curious •Approachable •Passionate •Solution finder Some of what you will get •Associate discount •Health and Dental benefits •RRSP/DPSP •Performance bonuses •Learning & Development programs •And more... Additional Information •Combination of office and remote work environment •Occasional travel to other Staples Business Units will be required from time to support projects and other initiatives

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do As the IntegrationI Lead, you will be solely responsible for one specific area of application support and development (Integration Projects and REST/XML based APIs, modern Web development for Internal LOB applications and external eCommerce sites). On occasion you may be called upon to mentor a Team Manager I as part of an orientation or knowledge transition process. You will be responsible for managing the associates in their respective areas including programmer/analysts, business analysts, QA analysts, project leads and other roles which are deemed required for the support and maintenance of assigned area of applications. Specifically, you will: •Recruit, manage, develop, mentor and assess performance of assigned associates •Manage 3rd party vendors in the support and development of the applications within the assigned Area. This includes the daily management of consultants and temporary resources who are on contract. •Manage and complete the business objectives supported and dependent of the applications within the assigned area. •Communicate area specific updates to the CIO and other members of the Executive Team when required •Ensure the internal processes, procedures, methodologies and technologies utilized within applications are updated, effective and keeping in line with industry best practices •Develop process improvements and other initiatives which could lead to cost savings, morale boosting and measurable efficiency improvements within Applications, IS and the Business •Implement, stabilize, maintain, upgrade and enhance the suite of applications within their assigned Area Some of what you need •3+ years in a Technical Lead (internal) function or 3+ years Project Lead/Manager (internal) or 5+ years (external) as a software development manager or 5+ years (external) of experience as a project manager in a software development capacity •Experience in the retail sector is preferred however equivalent experience in other sectors within a software development context will also be considered •Post-secondary education in Computer Science or equivalent working experience in software development. •Experience in software testing methodology and process for one of the related disciplines •Effective process and procedure management •Curious •Approachable •Passionate •Solution finder Some of what you will get •Associate discount •Health and Dental benefits •RRSP/DPSP •Performance bonuses •Learning & Development programs •And more... Additional Information •Combination of office and remote work environment •Occasional travel to other Staples Business Units will be required from time to support projects and other initiatives

Who we are: Staples Canada is The Working and Learning Company; we are dynamic, inspiring partners to our customers and the communities in which we live. We are always looking for people who are curious, approachable, passionate and solution finders. Let's work, learn and grow together. We are building an inclusive and diverse team: Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do: As the Human Resources Business Partner, you will work closely with your client group to solve problems and to embrace new business initiatives. Working with the District Manager and Store teams, you will spend your days championing change and modelling our culture. Specifically, you will: • Serve as a trusted advisor on all people matters in your districts. • Educate store managers and regional leaders on the best practices for employee engagement and talent management. • Ensure your stores are attracting and developing the best talent • Promote a healthy, safe and engaged work place in all of your interactions. • Communicate in a concise and clear way to all the different audiences you encounter. • Partner with different leaders in the organization to help deliver business results. • Participate in regional and national projects that align to our business drivers. Some of what you will need: • +3 years of Human Resources experience including employee relations and recruitment. • Previous work in a customer centric environment including retail, food service, and/or hospitality • Demonstrated ability to guide change initiatives • A bachelor's degree or certificate in Human Resources or another applicable area of study • Strong computer and organizational skills • Ability to be a dynamic, inspiring partner to our customers and for our associates • Curious • Approachable • Passionate • Solutions Finder Some of what you will get • Associate discount • Health and Dental benefits • RRSP/DPSP • Performance bonuses • Learning & Development programs • And more... Additional Information • The role demands ability to travel when required - approximately 25% of time. #bringyourpassion

Who we are: Staples Canada is The Working and Learning Company; we are dynamic, inspiring partners to our customers and the communities in which we live. We are always looking for people who are curious, approachable, passionate and solution finders. Let's work, learn and grow together. We are building an inclusive and diverse team: Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do: As the Human Resources Business Partner, you will work closely with your client group to solve problems and to embrace new business initiatives. Working with the District Manager and Store teams, you will spend your days championing change and modelling our culture. Specifically, you will: • Serve as a trusted advisor on all people matters in your districts. • Educate store managers and regional leaders on the best practices for employee engagement and talent management. • Ensure your stores are attracting and developing the best talent • Promote a healthy, safe and engaged work place in all of your interactions. • Communicate in a concise and clear way to all the different audiences you encounter. • Partner with different leaders in the organization to help deliver business results. • Participate in regional and national projects that align to our business drivers. Some of what you will need: • +3 years of Human Resources experience including employee relations and recruitment. • Previous work in a customer centric environment including retail, food service, and/or hospitality • Demonstrated ability to guide change initiatives • A bachelor's degree or certificate in Human Resources or another applicable area of study • Strong computer and organizational skills • Ability to be a dynamic, inspiring partner to our customers and for our associates • Curious • Approachable • Passionate • Solutions Finder Some of what you will get • Associate discount • Health and Dental benefits • RRSP/DPSP • Performance bonuses • Learning & Development programs • And more... Additional Information • The role demands ability to travel when required - approximately 25% of time. #bringyourpassion

Who we are: Staples Canada is The Working and Learning Company; we are dynamic, inspiring partners to our customers and the communities in which we live. We are always looking for people who are curious, approachable, passionate and solution finders. Let's work, learn and grow together. We are building an inclusive and diverse team: Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do: As the Human Resources Business Partner, you will work closely with your client group to solve problems and to embrace new business initiatives. Working with the District Manager and Store teams, you will spend your days championing change and modelling our culture. Specifically, you will: • Serve as a trusted advisor on all people matters in your districts. • Educate store managers and regional leaders on the best practices for employee engagement and talent management. • Ensure your stores are attracting and developing the best talent • Promote a healthy, safe and engaged work place in all of your interactions. • Communicate in a concise and clear way to all the different audiences you encounter. • Partner with different leaders in the organization to help deliver business results. • Participate in regional and national projects that align to our business drivers. Some of what you will need: • +3 years of Human Resources experience including employee relations and recruitment. • Previous work in a customer centric environment including retail, food service, and/or hospitality • Demonstrated ability to guide change initiatives • A bachelor's degree or certificate in Human Resources or another applicable area of study • Strong computer and organizational skills • Ability to be a dynamic, inspiring partner to our customers and for our associates • Curious • Approachable • Passionate • Solutions Finder Some of what you will get • Associate discount • Health and Dental benefits • RRSP/DPSP • Performance bonuses • Learning & Development programs • And more... Additional Information • The role demands ability to travel when required - approximately 25% of time. #bringyourpassion

Who we are: Staples Canada is The Working and Learning Company; we are dynamic, inspiring partners to our customers and the communities in which we live. We are always looking for people who are curious, approachable, passionate and solution finders. Let's work, learn and grow together. We are building an inclusive and diverse team: Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do: As the Human Resources Business Partner, you will work closely with your client group to solve problems and to embrace new business initiatives. Working with the District Manager and Store teams, you will spend your days championing change and modelling our culture. Specifically, you will: • Serve as a trusted advisor on all people matters in your districts. • Educate store managers and regional leaders on the best practices for employee engagement and talent management. • Ensure your stores are attracting and developing the best talent • Promote a healthy, safe and engaged work place in all of your interactions. • Communicate in a concise and clear way to all the different audiences you encounter. • Partner with different leaders in the organization to help deliver business results. • Participate in regional and national projects that align to our business drivers. Some of what you will need: • +3 years of Human Resources experience including employee relations and recruitment. • Previous work in a customer centric environment including retail, food service, and/or hospitality • Demonstrated ability to guide change initiatives • A bachelor's degree or certificate in Human Resources or another applicable area of study • Strong computer and organizational skills • Ability to be a dynamic, inspiring partner to our customers and for our associates • Curious • Approachable • Passionate • Solutions Finder Some of what you will get • Associate discount • Health and Dental benefits • RRSP/DPSP • Performance bonuses • Learning & Development programs • And more... Additional Information • The role demands ability to travel when required - approximately 25% of time. #bringyourpassion

THE TEAM The mission of the Retail Team is to deliver world-class client experiences. THE OPPORTUNITY Aritzia is growing, which means our Retail Team is expanding too. This is a unique opportunity to be part of delivering Everyday Luxury to everyone who loves (and will love) Aritzia. As a Style Advisor, you'll exude world-class sales and service expertise in every interaction. And, with the skills you gain in this role, the opportunities are endless - from a rewarding career in Retail to continued growth and development with Aritzia. THE ROLE As the Style Advisor, you'll: Sell clothes and earn customer confidence through unparalleled styling expertise Deliver world-class experiences by creating meaningful, memorable moments Help ensure our boutique environments feel inspiring and that product is easily accessible THE QUALIFICATIONS The Style Advisor has: A great sense of style An understanding of Aritzia's fundamental brand, aesthetic and values Passion for fashion and styling Desire to provide excellent service and outstanding customer experiences Commitment to learn and apply Aritzia's values, business and leadership principles No previous retail experience is necessary THE PERKS Some of the industry-leading benefits you'll receive while working at Aritzia:Competitive Pay Package - We're committed to performance-based pay increases. Product Discount - We offer a 40% discount on all our Everyday Luxury products (online and in store). Set Your Schedule - We strive to align with your availability and preferred working hours (some restrictions apply). Career Progression - We foster growth. Our boutiques are the best place to start your career with Aritzia. Enjoy personalized career development and be first in line for opportunities in our other workplaces, including roles at our Support Office. Aspirational Workspace - We consider every design detail to connect to the energy of the culture. Health & Safety - We take industry-leading health and safety precautions, including on-site screenings, mask and distancing protocols and cleaning suppliesARITZIAHead to our About Us for the scoop on who we are and what we do.Aritzia is an Equal Opportunity employer. Aritzia believes in providing an inclusive workplace where all individuals have opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process and applicants are asked to make their accommodation needs known.

SHIFT LEADER We are more than just your local restaurant. We are a collection of hardworking small-business owners.Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through Ronald McDonald House Charities? Our offerWorking with us means that you will have the opportunity to earn and learn, flexibility, and a safe and inclusive work environment. What this means in practice is:Access to education and skills development opportunities that take you furtherA total rewards package that includes discounts, incentives, and recognition Flexible schedule that suits your needsA safe, respectful and inclusive workplaceBring your authentic self to work - welcoming people of every age, background, and culture - just like the guests who visit our restaurants every dayThe jobWe are sure that you have an idea about what working with us is like, but just in case here are some of the highlights on what your job will entail:Restaurant Profitability: Supporting themarket as required throughaudit, analysis and coaching working with the General Manager and Operations Consultants to elevate priority restaurant performance to meet the annual/quarterly business and mitigation plans to maintain and improve guest satisfaction, market share and profitability. Supporting the Operations Consultants in completion of ROIP assessments and coaching the Restaurant Managers in completion of action plans and performance improvements.Workforce Planning, Staffing and Talent Management: Supporting the market workforce plan as a trusted HR professional by sourcing, selecting, hiring, on-boarding, and developing people to address competency needs and retain qualified talent aligned with the organization's strategic objectives. Oversee and coordinate market-wide succession planning to ensure a healthy talent pipeline.Gold Standard Launch: Supporting the market to deliver "gold standard launches" with a focus on perfect execution targeted to drive continuous improvement and growth in business results. Assisting the restaurants by providing leadership, coaching and expertise with all activities that support the launch.Your vibe and experienceWhile a post-secondary education in the Human Resources field and previous experience working in food service or retail in a HR context is always helpful and appreciated, what is most important is who you are.You are a driven HR professional who understands general principles and matters, while knowing your counsel is equal parts logic, analysis, and strategy. You are actively engaged with people and demonstrate care, respect and passion for our guests. Equipping, trusting and empowering people to reveal their best self is what makes you want to go to work every day. You have a keen sense of what success and celebration should look like for the team you are working with. You adapt quickly to changing information, situations and direction while not losing momentum. About usIn 1954, an enterprising salesman named Ray Kroc discovered a small burger restaurant in California, and wrote the first page of McDonald's history. In 1967, the first McDonald's Canada opened in Richmond, B.C. and we've been growing with our communities and serving quality food at great a value ever since. Today, McDonald's Canada is proud to be one of the world's leading food service retailers, offering job opportunities at corporate-owned restaurants or restaurants owned by independent franchisees. McDonald's Canada and our Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.

THE TEAM The mission of the Project Management Office is to bring the most important projects to realization.THE OPPORTUNITYAs a member of the Project Management Office (PMO), you will be part of the team responsible for transforming strategy and goals into realized projects that create net new value for the business. As a member of the Project Management Office, you will support to deliver the successful completion of the highest quality projects deliverables, on time and on budget. And, with the skills you gain in this role, the opportunities are endless - from a rewarding career in Project Management to continued growth and development with Aritzia.THE ROLEAs a member of the Project Management Office , you will support to: Establish and champion the best project delivery methodologies across the organization for the highest project success Deliver more projects with the most value at the right time with the right resourcing Lead cross-functional projects to achieve corporate objectives (WHAT, WHEN, HOW MUCH, HOW) THE QUALIFICATIONS A member of the Project Management Office has: A commitment to learn and apply Aritzia's Business and People Leadership principles An enthusiastic approach to taking on new opportunities and challenges A commitment to navigating our internal operations to achieve the best team and business results The ability to collaborate fluently with cross-functional partners The skills to set clear objectives with an emphasis on accountability while striving to reach your highest potential The skills and/or education that are an asset to perform in the role and the appetite to continuously learn and develop oneself A commitment to quality and investing in results that add value and drive the business A sense of urgency and ability to prioritize important work An understanding and a passion for the industry in which we operate THE COMPENSATION The typical hiring range for this position is $80,000 - $90,000 CAD per year. The final agreed upon salary may vary based on factors such as job-related knowledge, skills and experience. Additionally, this position may be eligible for bonus.We are always looking for top talent - if your qualifications differ from those listed above, the scope of work and final agreed upon salary may be adjusted to reflect your individual qualifications.Aritzia's Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy. Along with comprehensive benefits, aspirational workspaces and elevated employee perks and experiences - we provide it all. THE PERKS Some of the industry-leading benefits you will receive working at Aritzia: A-OK Commissary & Café - Our in-office, world-class bistro and café The SET - Our in-house gym, with state-of-the art equipment and custom classes Employee Assistance Program - 24/7 support, resources, and information available to you and your family Aspirational Workspace - Every detail is considered to connect to the energy of the culture Dog Friendly Office - Bring your best friend to work Amenities - Facilities include private parent's room, bike storage rooms, and shower facilities with complimentary conveniences Talent Mobility Program - From out of town? no problem - we offer a highly supportive relocation program Competitive Pay Packages - A commitment to performance based pay increases and career progression Product Discount - Our famous product discount, online and in store Health Benefits - Comprehensive health, vision and dental packages for eligible employees Extras - A multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos, on-site medical care and more. Health & Safety - Industry-leading health and safety precautions, including on-site screenings, mask and distancing protocols, and cleaning supplies ARITZIAAritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.

THE TEAM The mission of the Retail Team is to deliver world-class client experiences. THE OPPORTUNITY You look good here. Join our high performance Retail team as we deliver Everyday Luxury to the world. We're proud to offer industry leading wages starting at $20-$30/hr with unlimited growth potential. You'll experience a world-class Retail education . We offer a comprehensive onboarding program and ongoing opportunities for continued development through exposure and experience. Welcome to endless opportunities to advance your career. Did you know Aritzia's CEO, Jennifer Wong, started in our stores as a Style Advisor? THE ROLES As a Style Advisor, you will: Sell clothes and earn client confidence through unparalleled styling expertise Deliver world-class experiences by creating meaningful, memorable moments Build deep and personalized connections with our clients, enhancing their loyalty and affinity to Aritzia As a Service Advisor, you will: Accurately and efficiently process transactions while treating product like gold and delivering a world-class client experienceSupport service counter operations, including managing the line up to ensure clients are serviced as quickly as possible and handling client purchases and product returnsAs an Inventory Associate, you will:Accurately and efficiently process incoming and outgoing shipmentsUphold the standards of product display, ensuring the right product is in the right place in the right quantitiesSupport in the seamless operations of all aspects of the retail space, including window installations, fitting room operations, supplies and equipment management, and technology supportAs a Merchandiser, you will:Strategically place product on the sales floorTranslate the product story through creative merchandisingValidate the standards of product display, ensuring the right product is in the right place in the right quantities THE QUALIFICATIONS Aritzia Retail Associates have: An aspirational sense of individual style The desire to thrive on a high performance team The passion for providing world-class client service The commitment to learn and apply Aritzia's Values THE PERKS: You will receive industry-leading pay & benefits at Aritzia:Competitive Pay Package - Industry leading pay with wages starting at $20-$30/hr and a commitment to performance-based pay increases.Product Discount - Our famous product discount of 40%-50% off, online and in store.Aspirational Workspace - Every detail is considered to connect to the energy of the culture.Set your Schedule - We strive to align with your availability and preferred working hours (some restrictions apply).Career Progression - We foster growth. Our boutiques are the best place to start your career with Aritzia. Enjoy personalized career development and be first in line for opportunities in our other workplaces, including roles at our Support Office. Apply online or in your local store today. ARITZIAAritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.

What This Position is All About In the role of a Beauty Advisor, you are a friendly, customer-focused individual who understands the importance and intricacies of being ready to serve the customer. As such, you have the understanding, skills and resources to deliver the optimal customer experience and in a performance driven culture you excel at executing the Customer Service Strategy and delivering results. Who You Are: Act with customers in mind, possess great networking and relationship management You go above and beyond your goals while supporting the goals of the team You are a top performer and you elevate the performance of others You have a clear vision of your goals and you have a good perspective on the business Constantly looking for opportunities to improve the way things are done You Also Have: Proven consultative skills to provide information, advice and guidance to customers on beauty products and services A good knowledge of various beauty products and services available Ability to conduct sit down makeup and skincare consultations and demonstrate application Commitment to providing excellence in customer service Full flexibility with schedule (including evenings and weekends) As The Beauty Advisor, You Will: Initiate service consultations by asking open ended questions to learn the customer’s preferences and needs Build long term partnerships and a client base through establishing and maintaining strong customer relationships, follow-up on satisfaction of purchases and notifying customers of up-coming events/promotions Promote sales of the beauty products; provide information on new or existing products and services Encourage sales by promoting the Hudson's Bay credit card and loyalty program to customers Leverage Product Knowledge as a differentiating factor in the service experience (Consistently seek trend and product knowledge to act as an expert for customers) Understand the competitive market amd ne aware of the trends and new products Assist in the execution of special events, seasonal gift with purchase and holiday programs Your Life and Career at Hudson's Bay: Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator! Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental). An amazing employee discount Thank you for your interest with HBC. We look forward to reviewing your application. HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

What This Position is All About In the role of a Beauty Advisor, you are a friendly, customer-focused individual who understands the importance and intricacies of being ready to serve the customer. As such, you have the understanding, skills and resources to deliver the optimal customer experience and in a performance driven culture you excel at executing the Customer Service Strategy and delivering results. Who You Are: Act with customers in mind, possess great networking and relationship management You go above and beyond your goals while supporting the goals of the team You are a top performer and you elevate the performance of others You have a clear vision of your goals and you have a good perspective on the business Constantly looking for opportunities to improve the way things are done You Also Have: Proven consultative skills to provide information, advice and guidance to customers on beauty products and services A good knowledge of various beauty products and services available Ability to conduct sit down makeup and skincare consultations and demonstrate application Commitment to providing excellence in customer service Full flexibility with schedule (including evenings and weekends) As The Beauty Advisor, You Will: Initiate service consultations by asking open ended questions to learn the customer’s preferences and needs Build long term partnerships and a client base through establishing and maintaining strong customer relationships, follow-up on satisfaction of purchases and notifying customers of up-coming events/promotions Promote sales of the beauty products; provide information on new or existing products and services Encourage sales by promoting the Hudson's Bay credit card and loyalty program to customers Leverage Product Knowledge as a differentiating factor in the service experience (Consistently seek trend and product knowledge to act as an expert for customers) Understand the competitive market amd ne aware of the trends and new products Assist in the execution of special events, seasonal gift with purchase and holiday programs Your Life and Career at Hudson's Bay: Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator! Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental). An amazing employee discount Thank you for your interest with HBC. We look forward to reviewing your application. HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

What This Position is All About In the role of a Beauty Advisor, you are a friendly, customer-focused individual who understands the importance and intricacies of being ready to serve the customer. As such, you have the understanding, skills and resources to deliver the optimal customer experience and in a performance driven culture you excel at executing the Customer Service Strategy and delivering results. Who You Are: Act with customers in mind, possess great networking and relationship management You go above and beyond your goals while supporting the goals of the team You are a top performer and you elevate the performance of others You have a clear vision of your goals and you have a good perspective on the business Constantly looking for opportunities to improve the way things are done You Also Have: Proven consultative skills to provide information, advice and guidance to customers on beauty products and services A good knowledge of various beauty products and services available Ability to conduct sit down makeup and skincare consultations and demonstrate application Commitment to providing excellence in customer service Full flexibility with schedule (including evenings and weekends) As The Beauty Advisor, You Will: Initiate service consultations by asking open ended questions to learn the customer’s preferences and needs Build long term partnerships and a client base through establishing and maintaining strong customer relationships, follow-up on satisfaction of purchases and notifying customers of up-coming events/promotions Promote sales of the beauty products; provide information on new or existing products and services Encourage sales by promoting the Hudson's Bay credit card and loyalty program to customers Leverage Product Knowledge as a differentiating factor in the service experience (Consistently seek trend and product knowledge to act as an expert for customers) Understand the competitive market amd ne aware of the trends and new products Assist in the execution of special events, seasonal gift with purchase and holiday programs Your Life and Career at Hudson's Bay: Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator! Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental). An amazing employee discount Thank you for your interest with HBC. We look forward to reviewing your application. HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

What This Position is All About In the role of a Beauty Advisor, you are a friendly, customer-focused individual who understands the importance and intricacies of being ready to serve the customer. As such, you have the understanding, skills and resources to deliver the optimal customer experience and in a performance driven culture you excel at executing the Customer Service Strategy and delivering results. Who You Are: Act with customers in mind, possess great networking and relationship management You go above and beyond your goals while supporting the goals of the team You are a top performer and you elevate the performance of others You have a clear vision of your goals and you have a good perspective on the business Constantly looking for opportunities to improve the way things are done You Also Have: Proven consultative skills to provide information, advice and guidance to customers on beauty products and services A good knowledge of various beauty products and services available Ability to conduct sit down makeup and skincare consultations and demonstrate application Commitment to providing excellence in customer service Full flexibility with schedule (including evenings and weekends) As The Beauty Advisor, You Will: Initiate service consultations by asking open ended questions to learn the customer’s preferences and needs Build long term partnerships and a client base through establishing and maintaining strong customer relationships, follow-up on satisfaction of purchases and notifying customers of up-coming events/promotions Promote sales of the beauty products; provide information on new or existing products and services Encourage sales by promoting the Hudson's Bay credit card and loyalty program to customers Leverage Product Knowledge as a differentiating factor in the service experience (Consistently seek trend and product knowledge to act as an expert for customers) Understand the competitive market amd ne aware of the trends and new products Assist in the execution of special events, seasonal gift with purchase and holiday programs Your Life and Career at Hudson's Bay: Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator! Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental). An amazing employee discount Thank you for your interest with HBC. We look forward to reviewing your application. HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

What This Position is All About In the role of a Beauty Advisor, you are a friendly, customer-focused individual who understands the importance and intricacies of being ready to serve the customer. As such, you have the understanding, skills and resources to deliver the optimal customer experience and in a performance driven culture you excel at executing the Customer Service Strategy and delivering results. Who You Are: Act with customers in mind, possess great networking and relationship management You go above and beyond your goals while supporting the goals of the team You are a top performer and you elevate the performance of others You have a clear vision of your goals and you have a good perspective on the business Constantly looking for opportunities to improve the way things are done You Also Have: Proven consultative skills to provide information, advice and guidance to customers on beauty products and services A good knowledge of various beauty products and services available Ability to conduct sit down makeup and skincare consultations and demonstrate application Commitment to providing excellence in customer service Full flexibility with schedule (including evenings and weekends) As The Beauty Advisor, You Will: Initiate service consultations by asking open ended questions to learn the customer’s preferences and needs Build long term partnerships and a client base through establishing and maintaining strong customer relationships, follow-up on satisfaction of purchases and notifying customers of up-coming events/promotions Promote sales of the beauty products; provide information on new or existing products and services Encourage sales by promoting the Hudson's Bay credit card and loyalty program to customers Leverage Product Knowledge as a differentiating factor in the service experience (Consistently seek trend and product knowledge to act as an expert for customers) Understand the competitive market amd ne aware of the trends and new products Assist in the execution of special events, seasonal gift with purchase and holiday programs Your Life and Career at Hudson's Bay: Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator! Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental). An amazing employee discount Thank you for your interest with HBC. We look forward to reviewing your application. HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

What This Position is All About In the role of a Beauty Advisor, you are a friendly, customer-focused individual who understands the importance and intricacies of being ready to serve the customer. As such, you have the understanding, skills and resources to deliver the optimal customer experience and in a performance driven culture you excel at executing the Customer Service Strategy and delivering results. Who You Are: Act with customers in mind, possess great networking and relationship management You go above and beyond your goals while supporting the goals of the team You are a top performer and you elevate the performance of others You have a clear vision of your goals and you have a good perspective on the business Constantly looking for opportunities to improve the way things are done You Also Have: Proven consultative skills to provide information, advice and guidance to customers on beauty products and services A good knowledge of various beauty products and services available Ability to conduct sit down makeup and skincare consultations and demonstrate application Commitment to providing excellence in customer service Full flexibility with schedule (including evenings and weekends) As The Beauty Advisor, You Will: Initiate service consultations by asking open ended questions to learn the customer’s preferences and needs Build long term partnerships and a client base through establishing and maintaining strong customer relationships, follow-up on satisfaction of purchases and notifying customers of up-coming events/promotions Promote sales of the beauty products; provide information on new or existing products and services Encourage sales by promoting the Hudson's Bay credit card and loyalty program to customers Leverage Product Knowledge as a differentiating factor in the service experience (Consistently seek trend and product knowledge to act as an expert for customers) Understand the competitive market amd ne aware of the trends and new products Assist in the execution of special events, seasonal gift with purchase and holiday programs Your Life and Career at Hudson's Bay: Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator! Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental). An amazing employee discount Thank you for your interest with HBC. We look forward to reviewing your application. HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

We are more than just your local restaurant. We are a collection of hardworking small-business owners.Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through Ronald McDonald House Charities? Our offerWorking with us means that you will have the opportunity to earn and learn, flexibility, and a safe and inclusive work environment. What this means in practice is:Access to education and skills development opportunities that take you furtherA total rewards package that includes discounts, incentives, and recognition Flexible schedule that suits your needsA safe, respectful and inclusive workplaceBring your authentic self to work - welcoming people of every age, background, and culture - just like the guests who visit our restaurants every dayThe jobWe are sure that you have an idea about what working with us is like, but just in case here are some of the highlights on what your job will entail:People Strategy: Providing HR support to the market leadership by contributing to the development and implementation of specific human resources strategies and related planning that supports the growth and evolution of the business while managing risk. Staying current on best practices and trends related to human resources and incorporating this information into work assignments. Consulting in the development of a change management strategy considering the goals, resources required, and forces of resistance to achieve the organization's plan.Human Resources Metrics, Reporting, and Financial Management: Ensuring compliance and enforcement of human resource management and provincial compensation laws, standards and rules. Making informed business decisions using financial and operating information to align human resources with the business strategy.Restaurant Profitability: Supporting themarket as required throughaudit, analysis and coaching working with the General Manager and Operations Consultants to elevate priority restaurant performance to meet the annual/quarterly business and mitigation plans to maintain and improve guest satisfaction, market share and profitability. Supporting the Operations Consultants in completion of ROIP assessments and coaching the Restaurant Managers in completion of action plans and performance improvements.Workforce Planning, Staffing and Talent Management: Supporting the market workforce plan as a trusted HR professional by sourcing, selecting, hiring, on-boarding, and developing people to address competency needs and retain qualified talent aligned with the organization's strategic objectives. Oversee and coordinate market-wide succession planning to ensure a healthy talent pipeline.Gold Standard Launch: Supporting the market to deliver "gold standard launches" with a focus on perfect execution targeted to drive continuous improvement and growth in business results. Assisting the restaurants by providing leadership, coaching and expertise with all activities that support the launch.Your vibe and experienceWhile a post-secondary education in the Human Resources field and previous experience working in food service or retail in a HR context is always helpful and appreciated, what is most important is who you are.You are a driven HR professional who understands general principles and matters, while knowing your counsel is equal parts logic, analysis, and strategy. You are actively engaged with people and demonstrate care, respect and passion for our guests. Equipping, trusting and empowering people to reveal their best self is what makes you want to go to work every day. You have a keen sense of what success and celebration should look like for the team you are working with. You adapt quickly to changing information, situations and direction while not losing momentum. About usIn 1954, an enterprising salesman named Ray Kroc discovered a small burger restaurant in California, and wrote the first page of McDonald's history. In 1967, the first McDonald's Canada opened in Richmond, B.C. and we've been growing with our communities and serving quality food at great a value ever since. Today, McDonald's Canada is proud to be one of the world's leading foodservice retailers, offering job opportunities at corporate-owned restaurants or restaurants owned by independent franchisees. McDonald's Canada and our Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.

Application Deadline: 05/30/2024Address: VIRTUAL59 - HomeRes - ON - BMOJob Family Group:Customer Shared ServicesThe AIR MILES Reward Program is one of Canada's most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR MILES is a wholly owned subsidiary of the Bank of Montreal (BMO). BMO is Canada's oldest bank and the 8th largest in North America with more than 12 million customers globally.We are looking for people who share our passion for helping people, who are curious and will dare to try new things, people who want to be part of a team, who communicate authentically, and who want to give back to the community. Helping our Collectors resolve issues and maximize their earning potential in the Program while driving engagement while providing exemplary customer service.Responsibilities:Help Collectors set new PINs, teach them how to navigate the website, assist with their concerns and sometimes just listen. Provide outstanding Customer Service.Interact with Collectors over the phone, chat or email and assist them with their needs. Offer support while connecting and engaging. Service incoming inquiries related to travel products, inquiries and reservations.Handle escalations and offer feedback while providing positive insights to our program.Answer Collectors' questions via chat, phone, and social media.Listen, ask questions and empathize with Collectors.Be knowledgeable about the AIR MILES® Reward Miles' merchandise and travel portfolio's such as entertainment, sports, leisure, and retail certificates, along with flights, cars, hotels, travel insurance and other travel services.Drive value for Collectors through insights and what you know about them to engage them further in the ProgramQualifications:Travel Agency experience as a Travel Agent is a Must Must have access to high speed internet with a minimum download speed 20 Mbps and a minimum upload speed 3 MbpsPing less than 100 ms (Your internet provider can confirm) Providers in your area must have a hardwired DSL, Fiber, or Cable Internet via an Ethernet connection (Dial up, Wireless, or Satellite internet service cannot be used) Fluent in written and spoken English.Previous work experience and/or education in the travel industry (preferred), along with experience interacting with customers in a various channels in a call center or customer service environment.Previous sales experience is an asset.Genuinely care about solving problems and providing exceptional Customer Service.Ability to listen, understand, engage and respond appropriately and professionally.Dependable, reliable, act with integrity and exercise discretion and good judgment Self-starter who takes initiative to learn new skills, solve problems, be resourceful and be adaptable to change.Willingness to be active participant in our coaching culture and demonstrating the ability to receive, provide and implement coaching feedback and have a "can do" attitude. Computer and web-savvy with the ability to navigate multiple software applications.Experience working in a Travel GDS system is an asset (Sabre preferred).Tico certification is an asset. Ability to work independently in a virtual environment where you work remotely with coworkers and leaders from the comfort of your home. Note: You must have flexibility to work throughout the hours of operation. Your shifts are subject to change and selected based on tenure and channel. The current Customer Care Operating hours are as follows (subject to change): Voice / Chat - English: Monday - Friday 8 am to 10 pm and Saturday 9 am to 6 pm.Voice / Chat - French: Monday - Friday 8 am to 7 pm and Saturday 9 am to 6 pm.Social Media Monday - Saturday 8 am to 10 pm. Eastern Standard Time Note: Upon completion of Ambassador, Customer Care training, which includes Customer Service training, Travel Sales training, and an opportunity to apply your new knowledge and skills, you will progress into the role of Senior Coordinator, Reservation Change. Compensation & Benefits: $ 37,050.00 - $ $49,725.00 The base salary represents BMO Financial Group's hiring range for this position. Actual salaries will vary and will be based on various factors, such as location, skills, experience, and qualification for the role. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. Base salary is one component of BMO Financial Group's total compensation package for employees, which may include performance-based incentives, commissions or discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: Total Rewards .We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Application Deadline: 05/30/2024 Address: VIRTUAL59 - HomeRes - ON - BMO Job Family Group: Customer Shared Services The AIR MILES Reward Program is one of Canadas most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR MILES is a wholly owned subsidiary of the Bank of Montreal (BMO). BMO is Canadas oldest bank and the 8th largest in North America with more than 12 million customers globally. We are looking for people who share our passion for helping people, who are curious and will dare to try new things, people who want to be part of a team, who communicate authentically, and who want to give back to the community. Helping our Collectors resolve issues and maximize their earning potential in the Program while driving engagement while providing exemplary customer service. Responsibilities: Help Collectors set new PINs, teach them how to navigate the website, assist with their concerns and sometimes just listen. Provide outstanding Customer Service. Interact with Collectors over the phone, chat or email and assist them with their needs. Offer support while connecting and engaging. Service incoming inquiries related to travel products, inquiries and reservations. Handle escalations and offer feedback while providing positive insights to our program. Answer Collectors questions via chat, phone, and social media. Listen, ask questions and empathize with Collectors. Be knowledgeable about the AIR MILES Reward Miles merchandise and travel portfolios such as entertainment, sports, leisure, and retail certificates, along with flights, cars, hotels, travel insurance and other travel services. Drive value for Collectors through insights and what you know about them to engage them further in the Program Qualifications: Travel Agency experience as a Travel Agent is a Must Must have access to high speed internet with a minimum download speed 20 Mbps and a minimum upload speed 3 MbpsPing less than 100 ms (Your internet provider can confirm) Providers in your area must have a hardwired DSL, Fiber, or Cable Internet via an Ethernet connection (Dial up, Wireless, or Satellite internet service cannot be used) Fluent in written and spoken English. Previous work experience and/or education in the travel industry (preferred), along with experience interacting with customers in a various channels in a call center or customer service environment. Previous sales experience is an asset. Genuinely care about solving problems and providing exceptional Customer Service. Ability to listen, understand, engage and respond appropriately and professionally. Dependable, reliable, act with integrity and exercise discretion and good judgment Self-starter who takes initiative to learn new skills, solve problems, be resourceful and be adaptable to change. Willingness to be active participant in our coaching culture and demonstrating the ability to receive, provide and implement coaching feedback and have a can do attitude. Computer and web-savvy with the ability to navigate multiple software applications. Experience working in a Travel GDS system is an asset (Sabre preferred). Tico certification is an asset. Ability to work independently in a virtual environment where you work remotely with coworkers and leaders from the comfort of your home. Note: You must have flexibility to work throughout the hours of operation. Your shifts are subject to change and selected based on tenure and channel. The current Customer Care Operating hours are as follows (subject to change): Voice / Chat - English: Monday - Friday 8 am to 10 pm and Saturday 9 am to 6 pm. Voice / Chat - French: Monday - Friday 8 am to 7 pm and Saturday 9 am to 6 pm. Social Media Monday - Saturday 8 am to 10 pm. Eastern Standard Time Note: Upon completion of Ambassador, Customer Care training, which includes Customer Service training, Travel Sales training, and an opportunity to apply your new knowledge and skills, you will progress into the role of Senior Coordinator, Reservation Change. Compensation & Benefits: $ 37,050.00 - $ $49,725.00 The base salary represents BMO Financial Groups hiring range for this position. Actual salaries will vary and will be based on various factors, such as location, skills, experience, and qualification for the role. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. Base salary is one component of BMO Financial Groups total compensation package for employees, which may include performance-based incentives, commissions or discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: Total Rewards. Were here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, were focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.