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Developer/DevOps/SRE Engineer
SAP, Montreal, QC
We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now! ABOUT SAP As market leader in enterprise application software, SAP helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device - SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. At SAP, we believe in the power of collaboration and empower our employees to perform at their best in an environment that encourages free and open expression of ideas. Here, you work alongside creative thinkers who share your intents, while turning big ideas into reality for our customers. With innovative job training, mentors to help you grow, and the flexibility to balance your work and personal life, you're able to build your career. It's no wonder that some of the sharpest minds from around the world are working for a company that is consistently recognized as a global top employer. Purpose and Objectives The development team for the Event Broker for SAP Cloud Applications in the SAP Business Technology Platform is seeking a committed Developer/DevOps/SRE Engineer with experience in developing cloud-based applications. You must have a passion for software development, participating in an Agile team, creating clean code and documenting your work. As part of a Scrum Team you will design, deliver, operate and support the creation of an innovative Event Broker for an event distribution capability. The solution is a cloud native, loosely coupled set of reusable data event services, providing greater resiliency, filtering based on payload, replay of past events and scalable performance. As part of our development team, you will have abundant opportunities to demonstrate your abilities and learn new skills. Your responsibilities Infrastructure and continuous deployments Operational monitoring, measurement and security Strong ability to collaborate and be part of a team Be an active member of self-empowered Scrum teams producing software using Agile principles and engineering-driven decisions Be technically proactive, influencing the team with innovative and creative ideas Have the flexibility to adapt to technologies and change directions quickly Design and architect elegant, robust and scalable solutions Be at the forefront of enterprise cloud development Your qualifications BA/BS degree in a computer related field (3+ years of degree relevant experience to degree) 2+ years of both development and operations or Site Reliability Engineering (SRE) relevant experience (a combination of app development as well as handling infrastructure and operations work) Experience working in a containerized cloud environment using Kubernetes Experience with modern CI/CD practices and deployment pipeline design and operation Experience with administration in the terminal Strong experience in scripting (Groovy, Python, Bash, etc.) Experience developing, deploying and operating services running in a cloud environment (e.g., AWS, Azure, Google Cloud Platform, etc.) Experience with Terraform, Ansible or other configuration management tools Experience working in an environment with continuous delivery/continuous integration Willingness to take responsibility and ownership for your work and the team's work without waiting for detailed instructions Must have a passion for delivering high-quality, fully tested and documented code Be technically proactive, influencing the team with innovative and creative ideas Have the flexibility to adapt to technologies and change directions quickly Solid understanding and practice of Agile software development Enjoy working in a collaborative team, fast-paced and highly dynamic work environment Willingness to continuously learn new technologies and methodologies Strong team-oriented interpersonal skills, including humility and being open to giving and receiving feedback Good verbal and written English Preferred qualifications 6+ years of DevOps relevant experience (a combination of app development as well as handling infrastructure and operations work) Deep knowledge and experience in Git Experience managing and/or leading on-call operations Experience with Kubernetes for container orchestration Experience developing operational monitoring and metrics for the applications you are developing Experience with GitOps and technologies to enable it such as ArgoCD or FluxCD Administration of cloud observability tools such as EFK, Prometheus, Jaeger or Zipkin Experience with Kubernetes and related service mesh technologies like Istio, Linkerd or Envoy Experience developing and operating Kafka or other modern messaging technology Streaming applications Microservice architectures Distributed architectures Services running in a cloud environment (e.g., GCP, AWS, Azure, etc.) We build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 88700 - 150800(CAD) CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAPNorthAmericaBenefits.com Requisition ID: 392912 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-HybridRequisition ID: 392912 Posted Date: May 9, 2024 Work Area: Software-Development Operations Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 10% Location: Montreal, Quebec, CA, H3B 0B3
Head of Information Security / VP of Information Security [OneIT]
WSP Canada, Montreal, QC
Position Summary WSP's Information Security Office (ISO) is responsible for the deployment of the information security framework in to both the IT organization and wider business community. This includes the Governance mechanisms, policies and processes, tools and technologies, and employee training required to protect WSP information and that of our clients. The role of Head of Information Security reports to our Chief Information Security Officer and is responsible for leading a team of Business and Regional Information Security Officers across WSPs global business. It is a primarily internally facing role, though it may involve some interaction with clients and third parties. This position requires a senior management professional with relevant experience and a strong working knowledge of IT security, risk management, regulatory compliance, information and public cloud service technology, IT operations management principles, and third-party security management. Responsibilities : Information Security Strategy: Collaborate with the CISO to define the organization's information security strategy, vision, and goals. Translate strategic objectives into actionable plans and initiatives that align with business objectives and industry best practices. Team Leadership: Lead and manage a team of Information Security Officers located across WSPs regions. Provide guidance, mentorship, and support to ensure their professional development and effective execution of their responsibilities. Information Security Governance: Oversee WSPs implementation and maintenance of its ISO27001 certified Data and Information Security Management System. Establish and maintain the Information Security Governance framework; including running the Information Security Committees; coordinating IS risk management, executive reporting and participate in other forums where information security input and approval is required based on documented policies and processes. Risk Management: Oversee the identification, assessment, and mitigation of information security risks. Work closely with cross-functional teams to ensure risk management practices are embedded in business processes and projects. Monitor the effectiveness of risk mitigation measures and drive continuous improvement. Security Awareness and Training: Develop and deliver comprehensive security awareness and training programs to promote a security-conscious culture throughout the organization. Collaborate with stakeholders to address security education needs and ensure employees understand their roles and responsibilities in protecting information assets. Acquisition, Mergers and Integrations: Direct the security matters relating to all aspects of Acquisitions, Mergers, Integrations and Divestments. Including the security evaluation of potential acquisitions through to the integration of the acquired businesses into WSP's security ecosystem. Client Support: Develop and maintain a program of client support, to ensure that all client security requirements are identified, assessed, delivered and reported to relevant business leaders. Vendor and Third-Party Risk Management: Develop and maintain a robust vendor and third-party risk management program. Conduct assessments of vendors and service providers to ensure they meet information security requirements and adhere to contractual obligations. Incident Response and Management: Develop and maintain an incident response plan and coordinate the response to information security incidents. Lead investigations, root cause analyses, and corrective actions to mitigate the impact of incidents and prevent future occurrences. Security Incident Reporting and Metrics: Develop and maintain metrics, reports, and dashboards to track the effectiveness of the information security program. Provide regular updates to senior leadership on the organization's security posture and recommend remedial actions as needed. Leadership and People Responsibilities: Displays personal and team leadership in performing their role, with an ability to make complex decisions with limited input and review from senior staff. High level of personal integrity, and the ability to professionally handle confidential matters and exude the appropriate level of judgment and maturity. Assist in the training, and coaching of new and existing staff, and provide coaching to staff executing all aspects of information security and risk assessment and support. Develop positive working relationships with other team members and business partners and partner across teams to align with WSP internal and external client demands. Capable of rapidly assimilating and internalizing complex business, technology, and risk management concepts and dependencies. Capable of clearly defining, presenting and selling recommended strategies to senior management teams. Critical thinker with strong problem-solving skills, project management skills; financial/budget management, scheduling and resource management. Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate between specialized groups of business unit and IT professionals. Accommodation of schedule for international conference calls. Finance/Budgetary Responsibilities: Support the CISO in developing the budget projections based on objectives Responsible for the budget for the Information Security Office Requirements: Required 10+ years related senior level experience in Information Security, IT risk, IT Audit or a similar position involving IT and business change, including leading a team of IT professionals. Graduate of a four-year college or university, preferably with a degree in computer science or information management, or Professional certification in one or more of the following disciplines - IT governance (e.g., CGEIT), security (e.g., CISSP, CISM), internal audit (CISA). Working (not necessarily technical) knowledge of security technologies (encryption, data protection, network intrusion prevention, host intrusion prevention, firewalls, privilege access, etc.) Working (not necessarily technical) knowledge of enterprise IT security concerns and technologies, including but not limited to VPNs, network security, encryption, authentication, application-level network protocols, PKI, IPSec, Firewall, SSH, SSL, DES, LAN/WAN, and TCP/IP Knowledge of security best practices (applications, network and client setups) Experience with IT Governance frameworks such as COBIT, ITIL and ISO 2700x Experience with governance, compliance and audit within IT environments Experience of risk management, including risk analysis, mitigation and monitoring Knowledge of information security regulations applicable to WSP Fluent Bilingual English and French Preferred Master's degree in IT, Computer Science, Engineering or related field WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.
Business Information Security Officer - Corporate [OneIT]
WSP Canada, Montreal, QC
Position Summary WSP's Information Security Office (ISO) is responsible for the deployment of the information security framework in to both the IT organization and wider business community. This includes the Governance mechanisms, policies and processes, tools and technologies, and employee training required to protect WSP information and that of our clients. The role of Business Information Security Officer - Corporate works directly with WSP's Global IT organization and with our other Corporate Services such as HR, Finance and Health and Safety. It is a primarily internally facing role, though it may involve some interaction with clients and third parties. The role has a dual reporting relationship to the CISO and to the CIO. This position requires a senior management professional with relevant experience and a strong working knowledge of IT security, risk management, regulatory compliance, information and public cloud service technology, IT operations management principles, and third-party security management. Responsibilities : Working directly with business leadership at all levels of the organisation to deliver an effective, world class information security program. Establish and maintain the Information Security Governance framework; including running the Information Security Committee; coordinating IS risk management, executive reporting and participate in other forums where information security input and approval is required based on documented policies and processes. Implementing and Operating the ISO270001 aligned Data and Information Security Management System. Enhancing the security culture within Global IT and Corporate Services, driving business change initiatives and owning security e-learning. Developing and maintaining an understanding of IS requirements, including regulatory/legal requirements. Working with key stakeholders, including the Head of Legal and Corporate leads to provide input and security assurance for new bids and acquisitions. Working with the corporate IT teams and providing security guidance for new IT projects (working with the Security Architect function where needed) Liaise with the relevant functions - Risk Management, Commercial, HR, Legal, Compliance, Procurement, Facilities / Physical Security - to ensure IS coordination and risk management. The management and co-ordination of any security incident response. Provide SME and guidance on any security needs or requirements. Act as an advisor to the Corporate Services leads on all information security related matters. Work with the CISO and ISO on the Global Information Security Framework; contributing to the development of new processes, identifying and resolving risks and providing regular reports on security matters and metrics. Leadership and People Responsibilities: Displays leadership and independence in performing their role, with an ability to make complex decisions with limited input and review from senior staff. High level of personal integrity, and the ability to professionally handle confidential matters and exude the appropriate level of judgment and maturity. Assist in the training, and coaching of new and existing staff, and provide coaching to staff executing all aspects of information security and risk assessment and support. Develop positive working relationships with other team members and business partners and partner across teams to align with WSP internal and external client demands. Capable of rapidly assimilating and internalizing complex business, technology, and risk management concepts and dependencies. Capable of clearly defining, presenting and selling recommended strategies to senior management teams. Critical thinker with strong problem-solving skills, project management skills; financial/budget management, scheduling and resource management. Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate between specialized groups of business unit and IT professionals. Accommodation of schedule for international conference calls. Finance/Budgetary Responsibilities: Support the CISO in developing the budget projections based on objectives Requirements: Required 8+ years related senior level experience in Information Security, IT risk, IT Audit or a similar position involving IT and business change Graduate of a four-year college or university, preferably with a degree in computer science or information management, or Professional certification in one or more of the following disciplines - IT governance (e.g., CGEIT), security (e.g., CISSP, CISM), internal audit (CISA) or Payment Card Industry (PCI) Working (not necessarily technical) knowledge of security technologies (encryption, data protection, network intrusion prevention, host intrusion prevention, firewalls, privilege access, etc.) Working (not necessarily technical) knowledge of enterprise IT security concerns and technologies, including but not limited to VPNs, network security, encryption, authentication, application-level network protocols, PKI, IPSec, Firewall, SSH, SSL, DES, LAN/WAN, and TCP/IP Knowledge of security best practices (applications, network and client setups) Experience with IT Governance frameworks such as COBIT, ITIL and ISO 2700x Experience with governance, compliance and audit within IT environments Experience of risk management, including risk analysis, mitigation and monitoring Knowledge of information security regulations applicable to WSP Preferred Master's degree in IT, Computer Science, Engineering or related field WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.
Specialist Data Developer/Software Development
Canadian National Railway, Montreal, QC
At CN, we work together to move our company-and North America-forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!Job Summary The role of Specialist Software Development is to contribute to the whole solution by analyzing functional specifications to identify the best technical design (blueprint) and coding parts of the solution. The Specialist takes full responsibility of assigned deliverables, aligns own workload and focuses on key tasks in order to deliver as per service commitment, leveraging own expertise and skill set to achieve delivery goals. Depending on the assignment, the role may apply in either a Project, Enhancement or Support environment.  Main Responsibilities  Deliver & Support •            Write performing quality code to fulfill design and pass code review with minimal number of defects •            Apply configuration on development environment when required •            Participate in implementing and supporting full product in production. •            Analyze source system data to assess data quality, connect to data sources, import data and transform data for Business Intelligence   Technical Expertise  •            Design ETL processes and develop source-to-target data mappings, integration workflows, and load processes •            Interact with Data Designer to understand requirements for solutions. Highlight the technical impacts of the functional design on existing solutions based on a detailed analysis. •            Deliver technical design and database structure for medium to high product complexity •            Create, review and maintain technical documentations. •            Analyze and troubleshoot the production issues and provide remediation   Architecture •            Contribute in developing the design and coding standards that will apply to the whole practice •            Document blueprint based on requirements & functional designs •            Document designs and architect data maps, develop data quality components and establish and/or conduct unit tests •            Involved in gathering, understanding and validating the project specifications and participate in ETL architecture design reviews   Quality Controls  •            Ensure Quality KPI are identified, measured and produced ensuring respect of development standards.  Ensure right level of testing is consistent across all projects. •            Identify problems, develop ideas and propose solutions within differing situations requiring analytical, evaluative or constructive thinking in daily work. •            Perform reviews and quality checks after data has been loaded   Working Conditions •            N/A Requirements  Experience •            Minimum 4 years overall work experience as a developer •            Hands On with Azure, ADF and Databricks is a MUST •            Proficiency with programming languages Java, Python and Shell scripting is a MUST •            Proficiency with programming language Scala is a plus •            Ability to develop Batch and Streaming applications •            Exposure to NoSQL database and thorough experience with SQL •            Experience working in Agile environments and Azure devops  Assets •            Azure Certification, DataBricks Certification, Snowflake expertise •            Knowledge of Hadoop ecosystem (Hive, Spark, HDFS, NiFi)  Education/Certification/Designation •            Bachelor’s degree in computer science or equivalent degree or work experience   Functional competencies/Soft Skills •            Strong communication skills, including the ability to speak clearly to technical and nontechnical people. •            Self-driven, highly motivated, team player and able to learn quickly   Technical skills/ Knowledge •            Proficiency with SQL and/or data modeling skills. •            Proficiency with programming technologies in area of expertise, Python, Java/Scala, PowerShell •            Experience in troubleshooting and resolving database integrity and performance issues •            Experience in Data warehouse design, ELT/ETL and BI reporting/analytics tools •            Experience with Big Data techniques and Cloud, Knowledge of Messaging Queue (Kafka, Azure Event Hub, RabbitMQ, Etc..) and  ELK •            Experience developing CI/CD pipelines •            Awareness of Agile principles, automation, Scripting Skills  and DevOps •            Strong understanding of data warehousing and business intelligence architecture •            Experience with Azure (DataLake, DataFactory, DataBricks, Data Explorer, Data warehouse) •            Experience with version control systems (git) and Azure DevOps •            Knowledge of Big Data analytics technologies in a Cloud environment About CN CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.
Specialist Software Development
Canadian National Railway, Montreal, QC
At CN, we work together to move our company-and North America-forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!Job Summary:The Specialist Software Development plays a critical role in ensuring the successful and timely delivery of high-quality software products that are used to plan and safely operate CNs Transportation Business.  The primary purpose of the Specialist Software Development is to facilitate the efficient and effective delivery of software solutions within an Agile framework. They coordinate the efforts of the POD members, set priorities, ensure alignment with project objectives, and remove obstacles to progress. Additionally, they serve as a communication bridge between the POD and product/ project stakeholders, oversee the delivery process, and drive continuous improvement initiatives to optimize software delivery practices.While fulfilling their POD leadership responsibilities, they also actively engage in software development tasks, contributing to coding, testing, and other technical activities. By combining leadership with hands-on involvement in development tasks, the Specialist Software Development ensures both the effective functioning of the team and the successful delivery of high-quality software products.This is a Technical Leadership role, and successful candidates will have a broad range of skills and knowledge in IT service delivery, business analysis, project management, and software development.Major Responsibilities:List the job’s key tasks and responsibilities in order of importance. Most jobs have three to five major responsibilities. Please specify the approximate amount of time (e.g. 50%) spent on each:DEMAND MANAGEMENT             •                     Collaborates with Delivery Managers, Product Managers, and Service Offering Managers Architects to identify delivery demands including new projects, product enhancements and Level 3 application support (problem investigation and corrective content for product defects).•                     Collaborates with Solution Designers, Business Analysts, and Solution Architects to define proposed solutions, estimate development efforts, and elaborate business requirements.•                     Documents Solution Delivery Plans that outline the approach, activities, timeline, and resources required to deliver solutions to meet specific delivery demands a particular set of requirements. SCRUM MANAGEMENT  •                     Coordinate the day-to-day activities of an Agile Development team, ensuring that work assignments are distributed and tracked appropriately, and that sprint goals are attained. •                     Support and guide the team by identifying and removing any obstacles or impediments that may hinder the progress of deliverables, in addition to technical development expertise as required.•                     Facilitates communication within the team and project/ product stakeholders. They ensure that everyone is aware of the status of deliverables, priorities, and changes to delivery timelines. SOFTWARE DEVELOPMENT       •         Develop a deep domain expertise for the products and projects supported by the POD. This includes understanding how the systems impact CNs business and the personas of consumers.•         Decompose requirements into user stories that are small, independent, and testable. Collaborate with product stakeholders to clearly define user story acceptance criteria.•         Work closely with cross-functional teams to design, develop, and maintain high-quality software solutions (on time and budget).  Ensure compliance to all quality, security, and code standards.•         Support other developers within the POD by conducting code reviews, troubleshooting of problems/ defects, and by arbitrating any conflicting requirements or priorities.RELEASE AND CHANGE MANAGEMENT  •         Safeguard CN production environments by ensuring that all solution requirements and integration failure points, or other dependencies have been thoroughly tested prior to release.•         Document comprehensive production Implementation Plans and define the roles and responsibilities of all contributors to releases and schedule/ submit production Change Controls.•         Collaborate with operational and support stakeholders to ensure the seamless implementation of delivered solutions into the production environment and transition to support personnel.Skills / Functional Knowledge:•         Proficient with the software development lifecycle and working in an agile environment.•         Experience in business analysis, application design and business requirements gathering.•         Strong negotiation, analytical, problem solving, and decision-making skills.•         Effective communication skills with both a technical and nontechnical audience at all levels.•         Experience with Service Management including planning, design, implementation, operation, and continuous improvement of service offerings.Technical Skills•         Front-end Web Development: Including HTML, CSS, and JavaScript.  Knowledge of modern frameworks/libraries like Angular, typescript, native script, or Ionic.•         Mobility Applications: Experience in Android Studio and Xcode for IOS development with Angular and Native Script, mobile architecture components, and Android and IOS frameworks.•         Back-end Development: Proficiency with Microservices using MuleSoft, Tomcat, JBoss, and experience working with Kafka, Apigee, MQ, IIB, Node JS and Java.•         Database Management: Understanding of database systems such as SQL Server, PostgreSQL, or others. Ability to design and interact with databases efficiently and perform query optimisation.•         Back end as a Service (Baas): Proficiency in Kinvey and/or Firebase including collections, flex services, rapid services, collection hooks, custom endpoints, and authentication.•         DevSecOps and Version Control: Experience working with Git and Azure Dev Ops for version control, and pipeline management.•         APIs (Application Programming Interfaces): Understanding and ability to create RESTful APIs to facilitate communication between front-end and back-end components.•         Server Management: Knowledge of server-side operations and deployment. Familiarity with cloud platforms like Azure and Google Cloud.•         Command Line/Shell Scripting: Competency in using the command line interface for tasks like navigating file systems, executing scripts, and managing servers.•         Security Basics: Understanding of basic security principles to develop secure applications. Identify any security issues that the application or any process may have and propose solutions.Education / Certification / Experience:•         Bachelor’s degree in computer sciences, Software Engineering, or Information Technology•         Minimum of 5-10 years of relevant experience in software development and scrum methodologiesOrganizational Analysis:•         The Specialist Software Development orchestrates the delivery of applications that are integral to the planning, operations, and safety of CNs Transportation business.•         The Specialist Software Development is a subject matter expert of their business domain and bridges any gaps between product stakeholders and the SCRUM team (POD).•         The impact of poor decision making in this role may lead to projects or other delivery delays, poor product quality impacting operations, or financial impacts (i.e. inflated delivery costs). Decision Making:The Specialist Software Development has the authority to make decisions or take action on:•         Setting Priorities: The Specialist Software Development has the authority to prioritize tasks and activities within the team, based on project goals, timelines, and resource availability. •         Task Assignment: The Specialist Software Development can assign tasks and responsibilities to team members, considering their skills, expertise, and availability. •         Problem Solving: The Specialist Software Development is empowered to make decisions to address delivery challenges, technical obstacles, or conflicts that arise within the team. •         Risk Management: The Specialist Software Development has the authority to assess risks, develop mitigation strategies, and implement contingency plans to minimize the impact on project delivery.•         Communication and Stakeholder Engagement: The Specialist Software Development has the authority to represent the team in communications with stakeholders, provide updates on project progress, address stakeholder concerns, and manage expectations.  About CNCN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results. For internal candidates, note that the grade level of the position will depend on the employee's experience. 
Specialist Product Manager
Canadian National Railway, Montreal, QC
At CN, we work together to move our company-and North America-forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!Job SummaryThe role of Specialist Product Manager is to assess and fully understand the business needs and translate those needs into business and technical requirements.  The Specialist Product Manager must have a strong mix of technical and business acumen and be capable of assessing the cost/benefit of a feature so they can collate a product backlog and prioritize a roadmap that best serves the business.The Specialist Product Manager works closely with the business and I&T stakeholders to operationalize these roadmaps for initial development, and lifecycle evolution/enhancements of the product.The Specialist Product Manager supports the full lifecycle of the product and as such seeks regular customer feedback related to the product to understand and improve customer satisfaction and net promoter scoring.The Specialist Product Manager must ensure the product, and related enhancements meet business needs based on their comprehensive understanding of the user journey and pain points.Main ResponsibilitiesBusiness Partnering·      Create trusted relationships between the Business and I&T organization, ensuring that there is a clear communication channel between the two and that product expectations are aligned·       Work to understand the business processes, tools and all related pain points and priorities·       Translate business and operations feedback into solutions through product requirements, product plan, and roadmap that is aligned to the business vision·       Work with the business, service offering managers, and product owners to capture and develop pipeline of product opportunities, cost optimizations, and innovative ideas·       Work with the business to build business cases (including the need for change / objective, strategic alignment, benefits, high-level implementation plan, financial analysis, risks, etc.), and were necessary promote business sponsorship·       Support the annual and 3 year rolling capital planning exercise to ensure product is capitalized to deliver expected benefits to the business·       Provide business leaders with insight into innovative technologies that can disrupt or enhance business models / capabilities and be capable of building out business case to prove the idea·       Measure satisfaction through various feedback channels and KPI’s (e.g. Net Promoter Score)·       Based on satisfaction results, develop an action plan to address issues and escalate to leadership, as appropriateProduct Life-Cycle Management·       Work with service operations and or the business to capture, translate and enrich business requirements for new and existing products and related services to ensure continued utility·       Engage with key stakeholders to achieve a shared vision of product goals and priorities and socialize with all stakeholders·       Develop a product roadmap aligned to business needs and priorities·       Monitor and analyze technical components to identify potential issues and new capacity requirements for future demands of the Business·       Build working models of the product for demonstration purposes or as part of the development process to enable faster feedback loops, engage end users earlier and jumpstart implementations·       Work with cross-functional teams to ensure innovation productization / realization into new products·       Employ appropriate techniques to capture requirements and manage them on an on-going basis through the project lifecycle·       Analyze competitive and alternative products so as to understand what capabilities the product must have to delight internal and external customers·       Maintain a product lifecycle perspective, and facilitate the balancing of short-term achievements with long-term goals·       Be able to understand the lifecycle of a product and when the time is right to transition functionality and decommissionEvolving Product Management Discipline·       Prioritize product development activities to ensure alignment to both the business and technology strategies·       Support prioritizing new products and related projects and programs·       Facilitate the definition and tracking of key metrics related to the product (e.g., performance, financials, ROI, etc.)·       Collaborate with Specialist Product Managers and other stakeholders (e.g., procurement, security, architects, innovation) to avoid duplication and manage dependencies as requiredRequirementsEducation/Certification/DesignationBachelor's degree in computer science, business administration or equivalent degree or experienceSkills/Knowledge·       Business acumen, and the ability to communicate with executives, business domain stakeholders and technical staff alike·       Experience with capital planning, creating statements of work, business requirements documents·       Excellent leadership, influence, communication, presentation, and facilitation skills·       Effective planning, presentation, and organizational skills·       Excellent analytical and technical skills with cloud platforms, data strategies·       In-depth knowledge of product management & business analysis (Certification is an asset)·       Familiarity with the principles of DevSecOps / Agile software delivery·       Ability to develop a product vision and execute to make that vision a reality·       Experience with railroad operations, dispatching, and or telecom is an asset ·       Knowledge of critical systems and system engineering is an assetExperience·       Minimum 10 years overall work experience·       Minimum 5 years demonstrating technical leadership qualities and/or overseeing deliverables·       Minimum 5 years of experience in a Product Management or business analysis, or related role·       Experience of engaging senior leaders and other stakeholders to support business decisions·       Experience in shaping, building, scaling and sustaining products·       Experience in diverse roles and increasing responsibilities across Business and I&T, although a business-only career is acceptable if business roles included sufficient technology focus·       Minimum 3 years working in or with Design Thinking and Lean / Agile software delivery teams.       Working Conditions·       This role may require occasional business travel in accordance with CN policy for meetings (10-20% of time)About CNCN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.
Expert, Solution Architect / Product Manager Telephony & Contact Center
Canadian National Railway, Montreal, QC
At CN, we work together to move our company-and North America-forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!Job SummaryThe Expert, Telephony & Contact Center Solution Architect/ Product Management is responsible for translating business requirements into product roadmaps and defining sound end-to-end Telephony and Contact Center solutions and aligns with Enterprise Architecture and corporate directions. The incumbent works closely with the Business and I&T stakeholders to develop and drive the evolution of CN IT enterprise platform products and solutions under their responsibility. The Expert will achieve this based on user and business client feedback, alignment with Enterprise Architecture strategies and using reports and feedback from the Service Offering Manager and Product Owner. This role ensures that the product and these evolutions meet CN’s requirements Regulatory and Cybersecurity[PK1] requirements, good market practices and modernization objectives. Main ResponsibilitiesSolution Architecture ·       Document the existing technology portfolio and propose recommendations for improvements and / or alternatives.·       Evaluate current and emerging Voice and infrastructure technologies.·       Develop and implement various data center and network evolution initiatives.·       Create, support, and influence pragmatic architectural oversight, using principles, policies, and guardrails.·       Design solutions that are modular and can be replicated and look for replication opportunities for solution being developed.·       Review, understand and evaluate business requests to determine feasibility, impacts, risks, and recommendations.·       Collaborate with System Architecture in shaping, scoping, defining, planning, and reviewing solutions. ·       Provide direction to and align specialized architects in project engagements, ensuring proposed solutions meets business needs and are aligned with (or properly exempted from) corporate standards.·       Present and drive sign-off on the Voice and infrastructure solutions [PK4]·       Manage architectural risk mitigations, and resolution processes.·       Support other Solution ArchitectsCustomer Partnering ·       Create a trusted relationship with customers and support leads, ensuring clear communication channels.·       Translate customer and Business needs into solutions through formal product roadmaps.·       Collaborate with other departments to define and improve requirements for products and solutions.·       Manage the evolution pipeline or the creation of new products.·       Collect high-level business requirements to support the Portfolio Manager.·       Provide support to Business Analysts in defining requirements.·       Work with the Portfolio Manager and Integrators to ensure the clarity and accuracy of the project requirements.·       Work with the Service Offering Manager to understand product cost, capacity, and licencing.·       Review the pipeline with Support Managers to take the operational reality into account.·       Lead the annual budget process and service health assessment process.·       Measure and manage customer satisfaction.Evolving Product Roadmaps·       Provide an overview of innovative technologies that could impact the product portfolio.·       Manage and organize the Product Governance (POD) to formally approve the Product Roadmap and review with Sr Management   the proposed initiatives as input for the financial planning processes.·       Pay close attention to product lifecycles and enable steady alignment as part of product management in collaboration with the internal technical Subject Matter Expert (SMEs)·       Engage with Cybersecurity to assess security risks and factor the risk response plans into the Product Roadmap·       Work with the Portfolio Manager and Integrator group to monitor the execution of projects vis-à-vis the Product Roadmap·       Work with the Architecture group to align the product roadmap with Architecture strategies and positions.·       Manage roadmap priorities. Facilitate definition and tracking of key metrics related to products (e.g. performance, financials)·       Work with other Product Management experts and other stakeholders to identity and manage inter-dependencies ensure consistency between various products.·       Engage with vendors to understand and influence their product evolution based on CN’s strategic needs.·       Ensure teams responsible for delivery do deliver products that meet requirements. Working ConditionsThe role has standard working conditions in an office environment with a regular workweek from Monday to Friday. The role requires occasional business travel (  RequirementsExperienceRelevant Work Experience·       Minimum 10 years of relevant work experience, 5+ years in similar role.·       Experience creating architecture for Voice solutions.·       Experience shaping, building, scaling and sustaining products.·       Experience with requirements analysis.·       Experience working with complex technology systems in large organizations *·       Minimum 5 years of leadership experience and overseeing deliverables.·       Experience in transportation logistic companies** Any experience in one of the fields above is considered an assetEducation/Certification/Designation·       Bachelor's Degree in Computer Science, Engineering or equivalentCompetencies·       Inspires others with impactful communications, leadership and adapts to the audience through speech and writing.·       Innovates through problem solving.·       Knows the business and stays current with industry trends to elevate expertise.·       Demonstrates organizational and planning abilities, including but not limited to decision making, problem solving and prioritization.·       Collaborates with key internal stakeholders to enable higher productivity.·       Works independently with little supervision and strong organization skills·       Demonstrates analytical, strategic, and critical thinking and a broad vision when making decisions.Technical Skills/Knowledge·       In depth knowledge of IP Telephony (Cisco CUCM, IP Phones, Voice Gateways, SIP Trunks, E911, POTS lines) and Contact Center Technologies (Genesys, Nice) is required.·       Experience with standard IT security practices such as encryption, certificates, and key management. ·       Experience with IT transformational initiatives.·       Experience with integration between legacy and modern solutions an asset.·       Experience with Cloud First paradigm shifts an asset.·       Experience in program & project scoping and planning an asset.·       Experience in delivering agile architectures an asset.·       Preferred with Security certification or relevant IT security experience (CISSP, CCSP) ·       Preferred with certification(s) for ITIL concepts.·       Experience with network automation experience an asset.·       Preferred with certification(s) on Azure and/or Google Cloud Platform.·       Knowledgeable in Archimate or UML modeling an asset. ·       Knowledge of Design Thinking principles and Agile and Safe delivery concepts·       Ability to develop a product vision and execute to make that vision a reality.·       Familiar with key principles of Cybersecurity Governance Risk and Compliance·       Continuous process improvement·       Strong command of the office 365 suite (PowerPoint, Word, Excel), familiarity with Service Now is a plus. About CNCN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.
Expert, Solution and System Integration – Systems, Applications, and Products (SAP)
Canadian National Railway, Montreal, QC
At CN, we work together to move our company-and North America-forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us! Job Summary The Expert, Solution and System Integration - Systems, Applications, and Products (SAP) is responsible for assisting in the technology transformation from SAP ECC to SAP S4 HANA, seamlessly connecting Procurement and Supply Management business requirements with user experience. The role involves developing integration strategies for highly complex ecosystems, creating precise interface specifications, and analyzing solutions to ensure smooth data flows across various layers (e.g., hardware, platforms, applications, legacy systems). The incumbent’s leadership and meticulous product documentation will be instrumental in driving successful product development. Main Responsibilities Strategic Integration Leadership - 40% •                     Lead the software development lifecycle, overseeing end-to-end solution development envisioned by architects •                     Act as the technical bridge between solution architecture, business analysis, design, development, infrastructure integration, quality testing, vendors, and project management •                     Oversee the projects and programs solution delivery for the functional stream and dependencies across functional workstreams •                     Lead the principles that guide quality management when it comes to delivery of the solution •                     Decide on technical architecture changes, compliance with requirements and alignment with business objectives in collaboration with solution architects and business leads •                     Ensure a consistent understanding of the solution across all team members •                     Drives and takes functional and technology solutioning and decisions for the stream •                     Lead and coordinate daily work of internal Solution Designer Specialists and Analysts Day-to-Day Operations - 40% •                     Collaborate with Business Lead and Subject Mater Experts (SMEs), Product Owner, Product Manager, and Architects, to understand business objectives and purpose of the future application •                     Supports requirements gathering and architecture shaping •                     Perform research to understand ‘As Is’ applications and architecture artifacts •                     Understand integration points between, legacy systems, front-end, back-end and satellite systems and highlight potential solution delivery risks •                     Envision and identify systems components required to deliver the full integrated solution •                     Collaborate with Business and Data Designers to define data conversion strategy •                     Collaborate with Quality Assurance to build-up strategies and overall integration testing requirements •                     Escalate potential architecture changes or change in scope •                     Review and approve functional design documents and ensure consistency of documentation of integrated solution •                     Collaborate to the preparation and coordination of the full implementation plan •                     Ensures solution is stable in production and properly transferred to core •                     Master the end-to-end solution and act as the go-to person for any question related to the solution in scope for delivery •                     Ensure solution is stable and sustainable in Production Environment •                     Assist in defining design standards, maintaining and evolving governance, and foundational best practices (i.e., design patterns, design principles) •                     Maintain the currency of the design documentation •                     Lead technical discussions and moderate technical decisions Effective Collaboration - 20% •                     Collaborate seamlessly with cross-functional technical teams, fostering innovation and efficient problem-solving •                     Engage with both business stakeholders, external solution integrators, and technical experts, adapting communication styles as needed •                     Logs, tracks, and updates Risks Assumptions Issues Dependencies log with a mitigation approach to reduce project and program risks Working Conditions The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. The role is eligible to participate in CN’s hybrid model completing 3 days at CN office and 2 days working from home. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and stress. Requirements Experience Solution & Systems integration Systems, Applications and Products •                     Minimum 8 years overall work experience •                     Minimum 5 years experience in SAP ECC or S4 HANA §  Experience with cloud technologies (e.g., SAP Ariba, SAP Fieldglass) §  Experience with Procurement and Supply Management business processes and associated solutions §  Demonstrated experience delivering technology projects involving multiple parties     •                     Education/Certification/Designation •             Bachelor’s Degree in Business, Computer Science, Computer Engineering, Electrical Engineering, or equivalent degree and experience Competencies •                     Communicates with impact •                     Demonstrates agility and drives changes •                     Applies critical thinking •                     Collaborates with others and shares information •                     Sets direction and inspires others •                     Identifies needs and finds solutions to create value for all stakeholders •                     Identifies potential safety and security risks Technical Skills/Knowledge •                     Knowledge of SAP solutions (ECC/S4 HANA modules: MM, FI, PM. SAP Ariba, SAP Fieldglass) •                     Familiar with Agile and Waterfall project methodologies •                     Knowledge of software development and technical documentation •                     Knowledge of Information and Technology (I&T) security principles Organizational Impact Decision Making & Impacts The Expert, Solution and System Integration - Systems, Applications, and Products has the authority to make decide on technical architecture changes, compliance with requirements and alignment with business objectives in collaboration with solution architects and business leads. The role drives and takes functional and technology solutioning and decisions for the stream.   Level of Interaction/Influence The Expert, Solution and System Integration - Systems, Applications, and Products interacts with individuals internal and external to CN. Within the organization, the incumbent liaises with Project Managers, Business leads and third-party Integrator leads. Outside of CN, the role communicates with vendors.   This position is posted as a grade LEVEL 7. For internal candidates, note that the grade level of the position may adjust based on the employee's experience. About CN CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.    
Expert Solution & System Integration
Canadian National Railway, Montreal, QC
At CN, we work together to move our company-and North America-forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!Job SummaryAs an Expert Solution & System Integration, you’ll be at the forefront of technology, seamlessly connecting business needs with user experience. Your role involves developing integration strategies for highly complex systems to serve railroad operations, creating precise interface specifications, and analyzing solutions to ensure smooth data flows across various IT/OT layers (hardware, platforms, applications, and legacy systems). Your leadership and meticulous product documentation will be instrumental in driving successful product developmentMain ResponsibilitiesKey Responsibilities: 1.           Strategic Integration Leadership: ·       Lead the software development lifecycle, overseeing end-to-end solution development envisioned by architects. ·       Act as the technical bridge between solution architecture, business analysis, UI/UX design, development, infrastructure integration, quality testing, vendors, and project management. ·       Ensure a consistent understanding of the solution across all team members. 2.           Effective Collaboration: ·       Collaborate seamlessly with cross-functional technical teams, fostering innovation and efficient problem-solving. ·       Engage with both business stakeholders and technical experts, adapting communication styles as needed. 3.           Solution Planning and Delivery: ·       Work closely with Business and IT stakeholders during the planning phase. ·       Define functional components and integration points within the solution. ·       Identify task dependencies and sequence activities across teams. ·       Support functional designers and uphold best practices in design documentation. Qualifications: ·       Technical Mastery: You’re the go-to technical expert for end-to-end solution delivery. ·       Communication Agility: Whether simplifying tech jargon for non-technical stakeholders or engaging in complex discussions with the product team, you excel. ·       Collaborative Mindset: You thrive in cross-functional environments, driving successful outcomes through teamwork.   If you’re passionate about shaping cutting-edge solutions and ensuring seamless integration, we invite you to join our dynamic team!   Major Responsibilities:   1.       Research            ·       Collaborate with Business Area, Product Owner, Product Manager, Architects and Designers (UX/data), to understand business objectives and purpose of the future application ·       Supports requirements gathering and architecture shaping ·       Perform research to understand ‘As Is’ application(s) (when applicable) and architecture artifacts ·       Perform research and get familiar with commercial package chosen (when applicable)          ·       Understand integration points between, hardware, front-end, backend and satellite systems and highlight potential solution delivery risks     2.       Define  ·       Collaborate with UX, application and data designers to understand individual pieces and component of the solution design ·       Collaborate with other IT stakeholder and vendors to understand integration points ·       Envision and identify systems components required to deliver the full integrated solution ·       Ensure all the pieces of the solution have been thought thru and that the solution respects the agreed architecture ·       Collaborate with Business and Data Designers to define data conversion strategy ·       Collaborate with Quality Assurance to build-up strategies and overall integration testing requirements ·       Work closely with all teams involved (including vendors) in defining and planning the delivery of the solution   3.       Deliver  ·       Oversee application design activities (including vendor’s) ·       Lead design sessions and overall design decisions ·       Advocate standardization and design patterns ·       Work closely with IT Stakeholders (including vendors) in removing any solution barriers, translate the impact of these barriers to the project leadership, and manage and mitigate the associated risks ·       Escalate potential architecture changes or change in scope ·       Review and approve functional design documents and ensure consistency of documentation an integrated solution ·       Coordinate solution activities among all the different teams involved ·       Ensure that all requirements and integration failure points have been met through testing activities ·       Finalize and lead conversion activity in collaboration with Business and Data Designer ·       Collaborate to the preparation and coordination the full Implementation Plan ·       Ensures solution is stable in production and properly transferred to core ·       Master the end-to-end solution and act as the go-to person for any question related to the solution in scope for delivery ·       Oversee support requests and ensure integrity of the long-term solution ·       Ensure the solution follows the standard support procedures ·       Ensure solution is stable and sustainable in Production Environment   4.       Govern ·       Assist in defining design standards, maintaining/evolving governance, and foundational best practices (i.e., design patterns, design principles.) ·       Maintain the currency of the design documentation ·       Analyze and evaluate design documentation and solution decomposition and improve based on lessons learns and best practice ·       Assist in defining data modeling standards, and foundational best practices ·       Collaborate in the elaboration of long-term vision to move toward interactive design and Design Thinking ·       Lead technical discussions and moderate technical decisions   Skills / Functional Knowledge: ·       Entrepreneur mindset, self started and with solid leadership experience ·       Strong communication skills - communicate well with technical and nontechnical audience and at all levels ( IT, business ) ·       Solid experience with SDLC in highly regulated and operation critical environments ·       Strong problem-solving skills ·       Strong organization skills ·       Creative, innovator and strong analytical skills ·       Experienced to building products with external vendors (on shore and off-shore)   Education / Certification / Experience:   ·       Bachelor or Technical degree in Computer sciences, Software Engineering, or Information technology ·       Minimum of 7-12 years of relevant experience in software engineering lifecycle process ·       Familiar with API Management platforms such as APIGee (preferred), WSO2, SwaggerHub, Mashery or others ·       Experience with API concepts and technologies such as REST, JSON, XML, SOAP, YAML, and Swagger ·       Experience with cloud technologies (Google, Azure) ·       Experience with Dev Opps tools and process ·       Past exposure to Reliability, Maintainability and Safety requirements ·       Past exposure to Mobile platform (Android OS, Apple OS, Firebase) ·       Experience with Business requirement gathering process ·       Experience with Data modeling ·       Past exposure to mainframe systems ·       Past exposure to high complexity system integration involving operation safety components (rail, aerospace, robotics, IoT, etc) ·       Strong knowledge in technical and functional specifications using flowcharting, sequence diagrams, or any other UML pattern needed. ·       Experience in leading a team in the context of a project lifecycle (waterfall and agile/hybrid agile) ·       Bilingualism (nice to have) with high proficiency in English (spoken and written)This position is posted as a grade 7. For internal candidates, note that the grade level of the position may adjust based on the employee's experience.About CNCN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.
Vice President of Information Security [OneIT]
WSP Canada, Montreal, QC
Position SummaryWSP's Information Security Office (ISO) is responsible for the deployment of the information security framework in to both the IT organization and wider business community. This includes the Governance mechanisms, policies and processes, tools and technologies, and employee training required to protect WSP information and that of our clients. The role of Head of Information Security reports to our Chief Information Security Officer and is responsible for leading a team of Business and Regional Information Security Officers across WSPs global business. It is a primarily internally facing role, though it may involve some interaction with clients and third parties. This position requires a senior management professional with relevant experience and a strong working knowledge of IT security, risk management, regulatory compliance, information and public cloud service technology, IT operations management principles, and third-party security management.Responsibilities: Information Security Strategy: Collaborate with the CISO to define the organization's information security strategy, vision, and goals. Translate strategic objectives into actionable plans and initiatives that align with business objectives and industry best practices. Team Leadership: Lead and manage a team of Information Security Officers located across WSPs regions. Provide guidance, mentorship, and support to ensure their professional development and effective execution of their responsibilities. Information Security Governance: Oversee WSPs implementation and maintenance of its ISO27001 certified Data and Information Security Management System. Establish and maintain the Information Security Governance framework; including running the Information Security Committees; coordinating IS risk management, executive reporting and participate in other forums where information security input and approval is required based on documented policies and processes. Risk Management: Oversee the identification, assessment, and mitigation of information security risks. Work closely with cross-functional teams to ensure risk management practices are embedded in business processes and projects. Monitor the effectiveness of risk mitigation measures and drive continuous improvement. Security Awareness and Training: Develop and deliver comprehensive security awareness and training programs to promote a security-conscious culture throughout the organization. Collaborate with stakeholders to address security education needs and ensure employees understand their roles and responsibilities in protecting information assets. Acquisition, Mergers and Integrations: Direct the security matters relating to all aspects of Acquisitions, Mergers, Integrations and Divestments. Including the security evaluation of potential acquisitions through to the integration of the acquired businesses into WSP's security ecosystem. Client Support: Develop and maintain a program of client support, to ensure that all client security requirements are identified, assessed, delivered and reported to relevant business leaders. Vendor and Third-Party Risk Management: Develop and maintain a robust vendor and third-party risk management program. Conduct assessments of vendors and service providers to ensure they meet information security requirements and adhere to contractual obligations. Incident Response and Management: Develop and maintain an incident response plan and coordinate the response to information security incidents. Lead investigations, root cause analyses, and corrective actions to mitigate the impact of incidents and prevent future occurrences. Security Incident Reporting and Metrics: Develop and maintain metrics, reports, and dashboards to track the effectiveness of the information security program. Provide regular updates to senior leadership on the organization's security posture and recommend remedial actions as needed. Leadership and People Responsibilities: Displays personal and team leadership in performing their role, with an ability to make complex decisions with limited input and review from senior staff. High level of personal integrity, and the ability to professionally handle confidential matters and exude the appropriate level of judgment and maturity. Assist in the training, and coaching of new and existing staff, and provide coaching to staff executing all aspects of information security and risk assessment and support. Develop positive working relationships with other team members and business partners and partner across teams to align with WSP internal and external client demands. Capable of rapidly assimilating and internalizing complex business, technology, and risk management concepts and dependencies. Capable of clearly defining, presenting and selling recommended strategies to senior management teams. Critical thinker with strong problem-solving skills, project management skills; financial/budget management, scheduling and resource management. Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate between specialized groups of business unit and IT professionals. Accommodation of schedule for international conference calls.Finance/Budgetary Responsibilities: Support the CISO in developing the budget projections based on objectives Responsible for the budget for the Information Security OfficeRequirements:Required 10+ years related senior level experience in Information Security, IT risk, IT Audit or a similar position involving IT and business change, including leading a team of IT professionals. Graduate of a four-year college or university, preferably with a degree in computer science or information management, or Professional certification in one or more of the following disciplines - IT governance (e.g., CGEIT), security (e.g., CISSP, CISM), internal audit (CISA). Working (not necessarily technical) knowledge of security technologies (encryption, data protection, network intrusion prevention, host intrusion prevention, firewalls, privilege access, etc.) Working (not necessarily technical) knowledge of enterprise IT security concerns and technologies, including but not limited to VPNs, network security, encryption, authentication, application-level network protocols, PKI, IPSec, Firewall, SSH, SSL, DES, LAN/WAN, and TCP/IP Knowledge of security best practices (applications, network and client setups) Experience with IT Governance frameworks such as COBIT, ITIL and ISO 2700x Experience with governance, compliance and audit within IT environments Experience of risk management, including risk analysis, mitigation and monitoring Knowledge of information security regulations applicable to WSP Fluent Bilingual English and FrenchPreferred Master's degree in IT, Computer Science, Engineering or related fieldWSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.