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Associate Director Advice Centre, Home & Auto
RBC, Montreal, QC
Job SummaryManages all customer service activities and initiatives for a major site or multiple sites. Typically manages 2 or more specialized departments comprised of supervisors, managers, professionals, and/or large numbers of operational support employees.Job DescriptionWhat is the opportunity?As the Associate Director Advice Centre, Home and Auto, you will manage and lead a large team of Team Leaders and Licensed Insurance Advisors who support the Home and Auto needs of our clients. You will be responsible for significant growth of Home and Auto business.What will you do?Accountable for developing and implementing strategies designed to maximize the client experienceResponsible for the overall leadership and management ofteam leaders to ensure development of an effective sales forceConsistently practices client focused coaching routines to maximize employee performance and developmentLeads retention and growth of existing clients business as well as acquisition and anchoring of new clientsEnsures a high level of employee capability and engagement through coaching and sales routines; empowers team to reach their optimum proficiencyAccountable for successful execution of the sales and service strategy to achieve high level business performance and operational effectivenessProvides ongoing coaching to drive high level team manager engagement and employee capability, through focused sales management routineWhat do you need to succeed?Must-have5+ years Insurance business acumenProven sales leadership experience5+ years of people management and employee engagement experienceStrong sales routines with proven ability to drive superior resultsExperience building a high performance cultureStrong motivation and ability to impact & influenceRequires fluency in French and English to serve our clients in the community with English speaking needsNice-to-haveExperience in an Advice Centre environment and strong knowledge of processes and proceduresPossession of the Quebec Damage Insurance certificate delivered by lAutorit des marchs financiers and OTL Other than Life Ontario licenseExpert knowledge of Home and Auto insurance productsExperience with a proactive sales culture is an assetWhats in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensationWork in a dynamic, collaborative, progressive, and high-performing teamOpportunities to take on progressively greater accountabilitiesAccess to a variety of job opportunities across business and geographiesRBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.Job SkillsAdditional Job DetailsAddress:1 PLACE VILLE MARIE:MONTRALCity:MONTRALCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:INSURANCEJob Type:RegularPay Type:SalariedPosted Date:2024-05-07Application Deadline:2024-05-21Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.