Overview of salaries statistics of the profession "Area Sales Representative in "

Position Summary: Primarily a sales position, the Technology Sales Area Representative maximizes sales by leveraging strong selling skills while assisting customers in Capital Goods (Divisions 1, 2, 3). Primary Responsibilities: • Maximizes sales opportunities with every customer by using current selling techniques and company programs. • Provides coverage and assistance in all areas of the store where business needs require and as associate training supports. • Communicating regularly with their Manager to maximize sales. • Maintains company merchandising standards, including current pricing, signage, plan-o-grams, promotional planners, ad set-ups and displays. • Capable to follow RUSCOMP procedures effectively as required in Technology. • Properly secures all company assets and physical inventory. • Has a complete understanding of all company policies and procedures related to this position, as outlined in the training checklist. • Maintains general cleanliness of all areas, including receiving area, lunchroom and washrooms as assigned, according to company standards. • Checks all sources of communication for information (white boards, bulletin boards, portal, etc). • Identifies and communicates suggestions for improvements in all areas of business. • Ensures the proper use and care of all equipment. • Associate is expected to maintain a safe working environment and follow all company protocols for safety and is required to report any unsafe working conditions to a manager. • As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises. Basic: • Demonstrates leadership tendencies. • Ability to resolve customer concerns in a diplomatic manner. • Ability to engage customers in a friendly and professional manner. • Capacity to communicate with customers effectively using a variety of mediums. • Ability to plan, organize and prioritize effectively and efficiently. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. Preferred: Experience: • Three months to one year of previously related experience is preferred. Education: • Working towards or successful completion of high school is preferred. Additional Information: • Conditions of the work environment are such that minor stress or physical discomfort may occur. • A significant amount of effort is required while stocking shelves and placing merchandise, however, there is flexibility in choosing when to stop and relax. • Movement of freight by use of ladders and stock pickers is required. • A moderate level of concentration is required while restocking according to plan-o-grams, however, there is flexibility in choosing when to stop and typically does not exceed more than two consecutive hours at a time. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Position Summary: Primarily a sales position, the Technology Sales Area Representative maximizes sales by leveraging strong selling skills while assisting customers in Capital Goods (Divisions 1, 2, 3). Primary Responsibilities: • Maximizes sales opportunities with every customer by using current selling techniques and company programs. • Provides coverage and assistance in all areas of the store where business needs require and as associate training supports. • Communicating regularly with their Manager to maximize sales. • Maintains company merchandising standards, including current pricing, signage, plan-o-grams, promotional planners, ad set-ups and displays. • Capable to follow RUSCOMP procedures effectively as required in Technology. • Properly secures all company assets and physical inventory. • Has a complete understanding of all company policies and procedures related to this position, as outlined in the training checklist. • Maintains general cleanliness of all areas, including receiving area, lunchroom and washrooms as assigned, according to company standards. • Checks all sources of communication for information (white boards, bulletin boards, portal, etc). • Identifies and communicates suggestions for improvements in all areas of business. • Ensures the proper use and care of all equipment. • Associate is expected to maintain a safe working environment and follow all company protocols for safety and is required to report any unsafe working conditions to a manager. • As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises. Basic: • Demonstrates leadership tendencies. • Ability to resolve customer concerns in a diplomatic manner. • Ability to engage customers in a friendly and professional manner. • Capacity to communicate with customers effectively using a variety of mediums. • Ability to plan, organize and prioritize effectively and efficiently. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. Preferred: Experience: • Three months to one year of previously related experience is preferred. Education: • Working towards or successful completion of high school is preferred. Additional Information: • Conditions of the work environment are such that minor stress or physical discomfort may occur. • A significant amount of effort is required while stocking shelves and placing merchandise, however, there is flexibility in choosing when to stop and relax. • Movement of freight by use of ladders and stock pickers is required. • A moderate level of concentration is required while restocking according to plan-o-grams, however, there is flexibility in choosing when to stop and typically does not exceed more than two consecutive hours at a time. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Position Summary: Primarily a sales position, the Technology Sales Area Representative maximizes sales by leveraging strong selling skills while assisting customers in Capital Goods (Divisions 1, 2, 3). Primary Responsibilities: • Maximizes sales opportunities with every customer by using current selling techniques and company programs. • Provides coverage and assistance in all areas of the store where business needs require and as associate training supports. • Communicating regularly with their Manager to maximize sales. • Maintains company merchandising standards, including current pricing, signage, plan-o-grams, promotional planners, ad set-ups and displays. • Capable to follow RUSCOMP procedures effectively as required in Technology. • Properly secures all company assets and physical inventory. • Has a complete understanding of all company policies and procedures related to this position, as outlined in the training checklist. • Maintains general cleanliness of all areas, including receiving area, lunchroom and washrooms as assigned, according to company standards. • Checks all sources of communication for information (white boards, bulletin boards, portal, etc). • Identifies and communicates suggestions for improvements in all areas of business. • Ensures the proper use and care of all equipment. • Associate is expected to maintain a safe working environment and follow all company protocols for safety and is required to report any unsafe working conditions to a manager. • As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises. Basic: • Demonstrates leadership tendencies. • Ability to resolve customer concerns in a diplomatic manner. • Ability to engage customers in a friendly and professional manner. • Capacity to communicate with customers effectively using a variety of mediums. • Ability to plan, organize and prioritize effectively and efficiently. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. Preferred: Experience: • Three months to one year of previously related experience is preferred. Education: • Working towards or successful completion of high school is preferred. Additional Information: • Conditions of the work environment are such that minor stress or physical discomfort may occur. • A significant amount of effort is required while stocking shelves and placing merchandise, however, there is flexibility in choosing when to stop and relax. • Movement of freight by use of ladders and stock pickers is required. • A moderate level of concentration is required while restocking according to plan-o-grams, however, there is flexibility in choosing when to stop and typically does not exceed more than two consecutive hours at a time. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Who we are Staples Canada is The Working and Learning Company. We are dynamic, inspiring partners to our customers and the communities in which we live. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. Some of what you do As the Services Manager, you're responsible for enabling our work, learn, and grow culture; for our customers and associates. You are accountable for achieving business results through effective management and execution of the services areas in the store; cash, print & marketing and technology services. You're a coaching expert-attracting, training, and developing associates to be dynamic, inspiring partners in all areas of the business. You bring customer experience excellence to life at Staples. You and your team find ways to inspire our customers; you build loyalty and trust; and add value to the customer in ways that are meaningful to them to help them work, learn, and grow. •Maximizes sales growth in the services area in the store, including cash, print & marketing and technology services.•Manage the coordination and execution of services and maximizes department productivity•Monitor store-use merchandise. •Provide team leadership through hiring, onboarding, learning & development, and coaching.•Provide cash support to associates at the checkout to ensure a positive customer experience.•Ensure general cleanliness for a positive customer and associate experience.•Responsible for the safe and proper use of all store equipment. •Support loss prevention and compliance.Some of what you need •3 years of Retail or Services Management experience •Proven track record of achieving customer service excellence and sales results•Affinity with technology •Be a dynamic, inspiring partner to our customers and for our associates •Curious•Approachable•Passionate•Solutions Finder * Please note that candidates who wish to apply for the position will be requested to consent to having a criminal background check conducted on them. Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537. #bringyourpassion

Position Summary: Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Responsible for knowing and understanding the operations of the Copy Centre. Demonstrates a high degree of customer awareness while accurately and expediently processing customers at the checkout. Responsible for processing all general purchases with a focus on generating add-on sales. Primary Responsibilities: • Ensures exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer orders. • Takes opportunities for add-on sales to customer. • Assists in the resolution of customer complaints, returns and exchanges. • Responds to and directs where necessary, customer inquiries related to copy and technology services. • Answers telephones and qualifies and directs customers as required. • Responsible to take and make copy orders accurately. • Follows all correct cash register operations, as well as maintaining SKU integrity when entering services into the register. • Maintains loss prevention and privacy standards by completing appropriate paperwork when presented with refunds or exchanges for data products. • Accepts proper forms of prescribed tender. • Properly secures company funds and physical inventory at all cash stations. • Ensures accuracy of customer orders by spot checking throughout processing. • Completes and balances all daily cash register paperwork and obtains verification. • Follows proper customer order procedures including special and pre-paid orders, ensuring order forms are completed and priced correctly. • Stocks and maintains front-end racks/shelves and merchandise areas as assigned. • Monitors stock levels of front end paper, supplies, register rolls, shopping bags, etc. • Accountable for signing in/out and logging in/out of own till when required. • Has a complete understanding of all company policies and procedures relevant to this position, as outlined in the training checklist. • Maintains general cleanliness of all workstations, lunchroom and washrooms as assigned, according to company standards. • Identifies and communicates suggestions for improvements in all areas of business. • Checks all sources of communication for information (white boards, bulletin boards, portal, etc). • Associate is expected to maintain a safe working environment and follow all company protocols for safety and is required to report any unsafe working conditions to a manager. • As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises. Basic: • Ability to resolve customer concerns in a diplomatic manner. • Ability to engage customers in a friendly and professional manner. • Capacity to communicate with customers effectively using a variety of mediums. • Ability to plan, organize and prioritize efficiently while working in both the Service Desk and Copy Centre areas to effectively serve our customers. • Ability to work effectively with ongoing distractions is necessary. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. Preferred: Experience: • Three months to one year of previously related experience is preferred. Education: • Working towards or successful completion of high school is preferred. Additional Information: • Conditions of the work environment are such that minor stress or physical discomfort may occur. • You are required to stand in a stationary position for periods of time generally not exceeding two consecutive hours. This would occur while working a cash register. • You will be exposed to moderately disagreeable levels of noise generated by the copy equipment. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Position Summary: Primarily a sales position, the Sales Area Representative maximizes sales by leveraging strong selling skills while assisting customers in Office Supplies and Furniture (Divisions 1, 5, 7). Assists in maintaining the presentation, signage and stock levels of merchandise within specific areas. Primary Responsibilities: • Maximizes sales opportunities with every customer by using current selling techniques and company programs. • Provides coverage and assistance in all areas of the store where business needs require and as associate training supports. • Communicating regularly with their Manager to maximize sales. • Maintains company merchandising standards, including current pricing, signage, plan-o-grams, promotional planners, ad set-ups and displays. • Properly secures all company assets and physical inventory. • Has a complete understanding of all company policies and procedures related to this position, as outlined in the training checklist. • Maintains general cleanliness of all areas, including receiving area, lunchroom and washrooms as assigned, according to company standards. • Checks all sources of communication for information (white boards, bulletin boards, portal, etc). • Identifies and communicates suggestions for improvements in all areas of business. • Ensures the proper use and care of all equipment. • Associate is expected to maintain a safe working environment and follow all company protocols for safety and is required to report any unsafe working conditions to a manager. • As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises Basic: • Ability to resolve customer concerns in a diplomatic manner. • Ability to engage customers in a friendly and professional manner. • Capacity to communicate with customers effectively using a variety of mediums. • Ability to plan, organize and prioritize effectively and efficiently. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. Preferred: Experience: • Three months to one year of previously related experience is preferred. Education: • Working towards or successful completion of high school is preferred. Additional Information: • A significant amount of effort is required while stocking shelves and placing merchandise, however, there is flexibility in choosing when to stop and relax. • Movement of freight by use of ladders and stock pickers is required. • A moderate level of concentration is required while restocking according to plan-o-grams, however, there is flexibility in choosing when to stop and typically does not exceed more than two consecutive hours at a time. • Conditions of the work environment are such that minor stress or physical discomfort may occur.• Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. At solutionshop, we partner with customers to help them find the right solutions to be successful, such as services like Design, Print, Tech Support, Digital Marketing, as well as Shipping.We are looking for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do As the Copy & Print Centre Representative supporting solutionshop, you consult and provide recommendations on solutions for your customer partners by utilizing all the business development service options that will help them achieve their working and learning goals. You filter sales and production through appropriate channels, and understand the unique needs of our consumer and business customers. You use your knowledge of products and solutions to find ways to inspire our customers, building loyalty and trust; and adding value in ways that are meaningful to them. You help customers to work, learn, and grow. Specifically, you will: •Contribute to the sales and margin goals in the services area of the store, including print, digital marketing, shipping and tech services. •Own the appearance and standards of the solutions shop, and partner with the solutions shop team to maintain supplies. •Review the online dash board and filter the processing of customer orders in an efficient, accurate manner. •Pay close attention to detail and instructions, and manage projects while following proper production procedures (set-up, quality control, and finishing). •Connect, Share, and Partner with customers to discover sales opportunities. •Create a best-in-class customer experience especially when managing customer queues. •Operational excellence and customer experience are important aspects of your role. You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments. •Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority. Some of what you need •1-2 Years of Retail customer service. •Prior experience in a retail/commercial printing environment is preferred. •Working towards or successful completion of high school is preferred. •Proven track record of achieving customer service excellence and sales results •Technology savvy •Curious •Approachable •Passionate •Solutions finder Some of what you will get •Associate discount •Flex Benefits •RRSP/DPSP •Learning & Development programs •And more... Additional Information •A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience. •There will be exposure to moderately levels of noise generated by the print equipment. •You will be required to stand in a stationary position for periods of time. This would occur while working on various orders. •We'll also ask you to work a variety of shifts including evenings and weekends. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Who we are Staples Canada is on a journey to become the Working and Learning Company. We are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. Some of what you will do: As the Customer Service Representative, you're responsible for the customer experience in the front end of the store. You demonstrate your passion by exhibiting a high degree of customer awareness while accurately and expediently processing customers at the checkout. You connect, share your knowledge and enthusiasm, and partner in a consultative manner with our customers and other associates to offer solutions that help them achieve their working & learning goals. Specifically, you will: • Be a dynamic inspiring partner to customers by providing an exceptional experience while processing all types of purchases, resolving customer opportunities, and completing returns and exchanges. You'll handle a wide range of purchases including buy-online-pickup-in-store (BOPIS), services pickups and special orders. • Take the opportunity to suggest value add sales and services to customers. Connect, Share, and Partner by offering relevant programs/promotions to add value. • You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments. • Stock and maintain front-end racks/shelves and merchandise areas. • Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority.Some of what you need: • Three months to one year of related experience is preferred. • Proven track record of achieving customer service excellence. • Ability to resolve customer concerns in a diplomatic manner. • Ability to communicate with and engage customers effectively using a variety of mediums. • Curious • Approachable • Passionate • Solutions Finder Some of what you will get: • Associate discount • Health and Dental benefits • RRSP/DPSP • Learning & Development programs • And more...Additional Information • A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience. • You'll spend your time at our front cash station inspiring customers with your brilliance while processing orders, this will involve some repetitive movement and physically being able to stand, and handle products for our customers. • We like for our associates to experience everything our customers experience across the store, and so while you'll typically be at cash, but we'll also cross train you in lots of different areas of the store. • We'll also ask you to work a variety or retail-based shifts including evenings and weekends. Employment Statement Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Position Summary: Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Responsible for knowing and understanding the operations of the Copy Centre. Demonstrates a high degree of customer awareness while accurately and expediently processing customers at the checkout. Responsible for processing all general purchases with a focus on generating add-on sales. Primary Responsibilities: • Ensures exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer orders. • Takes opportunities for add-on sales to customer. • Assists in the resolution of customer complaints, returns and exchanges. • Responds to and directs where necessary, customer inquiries related to copy and technology services. • Answers telephones and qualifies and directs customers as required. • Responsible to take and make copy orders accurately. • Follows all correct cash register operations, as well as maintaining SKU integrity when entering services into the register. • Maintains loss prevention and privacy standards by completing appropriate paperwork when presented with refunds or exchanges for data products. • Accepts proper forms of prescribed tender. • Properly secures company funds and physical inventory at all cash stations. • Ensures accuracy of customer orders by spot checking throughout processing. • Completes and balances all daily cash register paperwork and obtains verification. • Follows proper customer order procedures including special and pre-paid orders, ensuring order forms are completed and priced correctly. • Stocks and maintains front-end racks/shelves and merchandise areas as assigned. • Monitors stock levels of front end paper, supplies, register rolls, shopping bags, etc. • Accountable for signing in/out and logging in/out of own till when required. • Has a complete understanding of all company policies and procedures relevant to this position, as outlined in the training checklist. • Maintains general cleanliness of all workstations, lunchroom and washrooms as assigned, according to company standards. • Identifies and communicates suggestions for improvements in all areas of business. • Checks all sources of communication for information (white boards, bulletin boards, portal, etc). • Associate is expected to maintain a safe working environment and follow all company protocols for safety and is required to report any unsafe working conditions to a manager. • As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises. Basic: • Ability to resolve customer concerns in a diplomatic manner. • Ability to engage customers in a friendly and professional manner. • Capacity to communicate with customers effectively using a variety of mediums. • Ability to plan, organize and prioritize efficiently while working in both the Service Desk and Copy Centre areas to effectively serve our customers. • Ability to work effectively with ongoing distractions is necessary. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. Preferred: Experience: • Three months to one year of previously related experience is preferred. Education: • Working towards or successful completion of high school is preferred. Additional Information: • Conditions of the work environment are such that minor stress or physical discomfort may occur. • You are required to stand in a stationary position for periods of time generally not exceeding two consecutive hours. This would occur while working a cash register. • You will be exposed to moderately disagreeable levels of noise generated by the copy equipment. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Position Summary: Primarily a sales position, the Sales Area Representative maximizes sales by leveraging strong selling skills while assisting customers in Office Supplies and Furniture (Divisions 1, 5, 7). Assists in maintaining the presentation, signage and stock levels of merchandise within specific areas. Primary Responsibilities: • Maximizes sales opportunities with every customer by using current selling techniques and company programs. • Provides coverage and assistance in all areas of the store where business needs require and as associate training supports. • Communicating regularly with their Manager to maximize sales. • Maintains company merchandising standards, including current pricing, signage, plan-o-grams, promotional planners, ad set-ups and displays. • Properly secures all company assets and physical inventory. • Has a complete understanding of all company policies and procedures related to this position, as outlined in the training checklist. • Maintains general cleanliness of all areas, including receiving area, lunchroom and washrooms as assigned, according to company standards. • Checks all sources of communication for information (white boards, bulletin boards, portal, etc). • Identifies and communicates suggestions for improvements in all areas of business. • Ensures the proper use and care of all equipment. • Associate is expected to maintain a safe working environment and follow all company protocols for safety and is required to report any unsafe working conditions to a manager. • As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises Basic: • Ability to resolve customer concerns in a diplomatic manner. • Ability to engage customers in a friendly and professional manner. • Capacity to communicate with customers effectively using a variety of mediums. • Ability to plan, organize and prioritize effectively and efficiently. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. Preferred: Experience: • Three months to one year of previously related experience is preferred. Education: • Working towards or successful completion of high school is preferred. Additional Information: • A significant amount of effort is required while stocking shelves and placing merchandise, however, there is flexibility in choosing when to stop and relax. • Movement of freight by use of ladders and stock pickers is required. • A moderate level of concentration is required while restocking according to plan-o-grams, however, there is flexibility in choosing when to stop and typically does not exceed more than two consecutive hours at a time. • Conditions of the work environment are such that minor stress or physical discomfort may occur.• Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Position Summary: Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Responsible for knowing and understanding the operations of the Copy Centre. Demonstrates a high degree of customer awareness while accurately and expediently processing customers at the checkout. Responsible for processing all general purchases with a focus on generating add-on sales. Primary Responsibilities: • Ensures exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer orders. • Takes opportunities for add-on sales to customer. • Assists in the resolution of customer complaints, returns and exchanges. • Responds to and directs where necessary, customer inquiries related to copy and technology services. • Answers telephones and qualifies and directs customers as required. • Responsible to take and make copy orders accurately. • Follows all correct cash register operations, as well as maintaining SKU integrity when entering services into the register. • Maintains loss prevention and privacy standards by completing appropriate paperwork when presented with refunds or exchanges for data products. • Accepts proper forms of prescribed tender. • Properly secures company funds and physical inventory at all cash stations. • Ensures accuracy of customer orders by spot checking throughout processing. • Completes and balances all daily cash register paperwork and obtains verification. • Follows proper customer order procedures including special and pre-paid orders, ensuring order forms are completed and priced correctly. • Stocks and maintains front-end racks/shelves and merchandise areas as assigned. • Monitors stock levels of front end paper, supplies, register rolls, shopping bags, etc. • Accountable for signing in/out and logging in/out of own till when required. • Has a complete understanding of all company policies and procedures relevant to this position, as outlined in the training checklist. • Maintains general cleanliness of all workstations, lunchroom and washrooms as assigned, according to company standards. • Identifies and communicates suggestions for improvements in all areas of business. • Checks all sources of communication for information (white boards, bulletin boards, portal, etc). • Associate is expected to maintain a safe working environment and follow all company protocols for safety and is required to report any unsafe working conditions to a manager. • As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises. Basic: • Ability to resolve customer concerns in a diplomatic manner. • Ability to engage customers in a friendly and professional manner. • Capacity to communicate with customers effectively using a variety of mediums. • Ability to plan, organize and prioritize efficiently while working in both the Service Desk and Copy Centre areas to effectively serve our customers. • Ability to work effectively with ongoing distractions is necessary. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. Preferred: Experience: • Three months to one year of previously related experience is preferred. Education: • Working towards or successful completion of high school is preferred. Additional Information: • Conditions of the work environment are such that minor stress or physical discomfort may occur. • You are required to stand in a stationary position for periods of time generally not exceeding two consecutive hours. This would occur while working a cash register. • You will be exposed to moderately disagreeable levels of noise generated by the copy equipment. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you do As the Technology Sales Area Representative, you're a champion of the customer experience on the retail floor. Passionate about technology, you continuously grow your knowledge by demonstrating curiosity by asking questions and committing to ongoing self-development. You help our customers achieve their working & learning goals by sharing your knowledge, experiences, and enthusiasm on the latest tech products, services, and trends. Each day will be fast-paced, challenging, rewarding and meaningful. Specifically, you will: •Connect, share and partner with customers to identify and convert sales opportunities; help customers by meeting and exceeding their needs. •Maintain company merchandising standards, including current pricing, signage, planograms, promotional planners, advertising set-ups and displays. •Provide coverage and assistance in all areas of the store as needed. •Support asset protection procedures and privacy standards by securing company assets and physical inventory. •Identify and communicate suggestions for improvements. •Stay updated through the various internal communication channels (mobile app, intranet, bulletin boards, etc). •Operational excellence and customer experience are important aspects of your role. You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments. •Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority. Some of what you need •3 months to 1 year of related experience •Working towards or successful completion of high school is preferred •Customer focus and service orientation •Technology savvy •Bias for action with effective planning and prioritization •Capacity to work independently and seek out assistance as required •Curious •Approachable •Passionate •Solutions Finder Some of what you will get •Associate discount •Health and Dental benefits •RRSP/DPSP •Learning & Development programs •And more... Additional Information •A moderate amount of effort is required while stocking shelves and placing merchandise, however, there is flexibility in choosing when to stop and relax. •Movement of freight by use of ladders and stock pickers is required. •You will have to exercise a moderate level of concentration while restocking according to planograms however, there is flexibility in choosing when to stop and typically does not exceed more than two consecutive hours at a time. •To maximize our customer experience, you will be required to expend a moderate amount of physical effort and operate equipment / machinery is required to execute our merchandising standards. •We'll also ask you to work a variety of shifts including evenings and weekends. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. At solutionshop, we partner with customers to help them find the right solutions to be successful, such as services like Design, Print, Tech Support, Digital Marketing, as well as Shipping.We are looking for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do As the Copy & Print Centre Representative supporting solutionshop, you consult and provide recommendations on solutions for your customer partners by utilizing all the business development service options that will help them achieve their working and learning goals. You filter sales and production through appropriate channels, and understand the unique needs of our consumer and business customers. You use your knowledge of products and solutions to find ways to inspire our customers, building loyalty and trust; and adding value in ways that are meaningful to them. You help customers to work, learn, and grow. Specifically, you will: •Contribute to the sales and margin goals in the services area of the store, including print, digital marketing, shipping and tech services. •Own the appearance and standards of the solutions shop, and partner with the solutions shop team to maintain supplies. •Review the online dash board and filter the processing of customer orders in an efficient, accurate manner. •Pay close attention to detail and instructions, and manage projects while following proper production procedures (set-up, quality control, and finishing). •Connect, Share, and Partner with customers to discover sales opportunities. •Create a best-in-class customer experience especially when managing customer queues. •Operational excellence and customer experience are important aspects of your role. You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments. •Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority. Some of what you need •1-2 Years of Retail customer service. •Prior experience in a retail/commercial printing environment is preferred. •Working towards or successful completion of high school is preferred. •Proven track record of achieving customer service excellence and sales results •Technology savvy •Curious •Approachable •Passionate •Solutions finder Some of what you will get •Associate discount •Flex Benefits •RRSP/DPSP •Learning & Development programs •And more... Additional Information •A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience. •There will be exposure to moderately levels of noise generated by the print equipment. •You will be required to stand in a stationary position for periods of time. This would occur while working on various orders. •We'll also ask you to work a variety of shifts including evenings and weekends. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. At solutionshop, we partner with customers to help them find the right solutions to be successful, such as services like Design, Print, Tech Support, Digital Marketing, as well as Shipping.We are looking for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do As the Copy & Print Centre Representative supporting solutionshop, you consult and provide recommendations on solutions for your customer partners by utilizing all the business development service options that will help them achieve their working and learning goals. You filter sales and production through appropriate channels, and understand the unique needs of our consumer and business customers. You use your knowledge of products and solutions to find ways to inspire our customers, building loyalty and trust; and adding value in ways that are meaningful to them. You help customers to work, learn, and grow. Specifically, you will: •Contribute to the sales and margin goals in the services area of the store, including print, digital marketing, shipping and tech services. •Own the appearance and standards of the solutions shop, and partner with the solutions shop team to maintain supplies. •Review the online dash board and filter the processing of customer orders in an efficient, accurate manner. •Pay close attention to detail and instructions, and manage projects while following proper production procedures (set-up, quality control, and finishing). •Connect, Share, and Partner with customers to discover sales opportunities. •Create a best-in-class customer experience especially when managing customer queues. •Operational excellence and customer experience are important aspects of your role. You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments. •Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority. Some of what you need •1-2 Years of Retail customer service. •Prior experience in a retail/commercial printing environment is preferred. •Working towards or successful completion of high school is preferred. •Proven track record of achieving customer service excellence and sales results •Technology savvy •Curious •Approachable •Passionate •Solutions finder Some of what you will get •Associate discount •Flex Benefits •RRSP/DPSP •Learning & Development programs •And more... Additional Information •A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience. •There will be exposure to moderately levels of noise generated by the print equipment. •You will be required to stand in a stationary position for periods of time. This would occur while working on various orders. •We'll also ask you to work a variety of shifts including evenings and weekends. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you do As the Technology Sales Area Representative, you're a champion of the customer experience on the retail floor. Passionate about technology, you continuously grow your knowledge by demonstrating curiosity by asking questions and committing to ongoing self-development. You help our customers achieve their working & learning goals by sharing your knowledge, experiences, and enthusiasm on the latest tech products, services, and trends. Each day will be fast-paced, challenging, rewarding and meaningful. Specifically, you will: •Connect, share and partner with customers to identify and convert sales opportunities; help customers by meeting and exceeding their needs. •Maintain company merchandising standards, including current pricing, signage, planograms, promotional planners, advertising set-ups and displays. •Provide coverage and assistance in all areas of the store as needed. •Support asset protection procedures and privacy standards by securing company assets and physical inventory. •Identify and communicate suggestions for improvements. •Stay updated through the various internal communication channels (mobile app, intranet, bulletin boards, etc). •Operational excellence and customer experience are important aspects of your role. You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments. •Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority. Some of what you need •3 months to 1 year of related experience •Working towards or successful completion of high school is preferred •Customer focus and service orientation •Technology savvy •Bias for action with effective planning and prioritization •Capacity to work independently and seek out assistance as required •Curious •Approachable •Passionate •Solutions Finder Some of what you will get •Associate discount •Health and Dental benefits •RRSP/DPSP •Learning & Development programs •And more... Additional Information •A moderate amount of effort is required while stocking shelves and placing merchandise, however, there is flexibility in choosing when to stop and relax. •Movement of freight by use of ladders and stock pickers is required. •You will have to exercise a moderate level of concentration while restocking according to planograms however, there is flexibility in choosing when to stop and typically does not exceed more than two consecutive hours at a time. •To maximize our customer experience, you will be required to expend a moderate amount of physical effort and operate equipment / machinery is required to execute our merchandising standards. •We'll also ask you to work a variety of shifts including evenings and weekends. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Job Description:Selling and Distribution: Responsible for suggesting order and selling presentation programs to customers. Presenting and selling booking sheets to stores. Maintaining distribution of assigned products. Selling new innovation. Ensure promotional & seasonal compliance within designated retail outlets Merchandising excellence: Ensuring shelves are stocked with all listed product Refilling of merchandiser fixtures, as well as working with the customer to secure secondary space for building of display Utilize POS for effective merchandising and pricing Rotation of products both on-shelf and in backroom to ensure optimal product quality and freshness Data Collection/Integrity: Maintain accurate and appropriate data through hand-held technology as determined by the business Ensuring Call-coverage: Proper territory management through customer coverage that involves efficient and effective use of time and resources. Must plan and organize route schedule according to company call coverage model, complying with the frequency and time-in call for each banner. Ensuring adherence to allocation of time based on priorities established by the segments. Communication and Administration: Keep DSM up-to-date regarding territory activity. Maintain an adequate stock of relevant merchandising supplies and POS materials. Follow and adhere to company policies (time, expenses, product waste, mileage etc.) Follow company procedures for processing credits/samples. Read through and understand content of communications and priorities directed to the field. Special Projects: May be responsible for supporting special projects for Sales team as assigned Other: All other duties and responsibilities as assigned Communication with Sales Organization Other responsibilities as defined including Engagement Action Planning What can you expect from Mars? Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.Join a purpose driven company, where we're striving to build the world we want tomorrow, today.Best-in-class learning and development support from day one, including access to our in-house Mars University.An industry competitive salary and benefits package, including company bonus.Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Green Tech Group, authorized John Deere dealerships, is recognized as a leader in sales and service of new and used equipment. The opportunity to work in a pleasant, motivating and challenging environment! We have been in business for over 60 years, thanks to our 430 motivated and competent employees throughout our 18 locations. The company has experienced a strong increase in business, particularly in the last 5 years YOU LOVE TO: Represent the company to existing and future clients, in order to assess their needs and to sell them the appropriate equipment / machinery, Regularly conduct courtesy follow-ups with clients by telephone or by visiting them, Maintain a follow-up register for clients and sales, as defined by the company, Maintain a privileged relationship with existing clients, in order to retain them, Develop the territory assigned by the sales manager, so as to increase the company’s market shares and sell equipment / machinery to future clients, Carry out demonstration to clients, Carefully fill out all documents related to sales transactions, Constantly update your knowledge about products, benefits and features of all the equipment / machinery sold by the company, by partaking in John Deere training activities, Stay informed about market trends that may affect present and future sales, At all times, comply with the standards and policies regarding health and safety in the workplace.YOU HAVE IDEALLY : College diploma in sales-advice or a related field, Experience as a sales representative with a territory to develop, You are passionate about agriculture, business or the industrial field, Functional English: an asset in order to serve the English-speaking clientele related to the position; Verbal communication, active listening, understanding of the client’s need, persuasive, tenacious, autonomous, disciplined and a passion for customer service!WE OFFER : Base salary + Commissions; Group insurance after 3 months of seniority; RRSP with employer participation after 3 months of seniority; A car provided by the company (Change every four years) Workwear provided by the employer; Corporate discounts for our employees and your family Ongoing training for our employees offered by our in-house trainer and by John Deere.Come join a young and dynamic team in which it is possible for you to grow, career-wise, throughout our 18 stores in Quebec or in Ontario!Welcome to our Green Tech family!

YOUR ROLE IN OUR TEAMThe Technical Representative is responsible for promoting SOPREMA products and systems to customers and communicating their specifications within their sales territory. He is also responsible for retaining existing customers and finding new ones to promote growth in his territory.THE CHALLENGES WE HAVE FOR YOUAdhere to the company’s strategic objectives;Communicate to the regional director any matters that could positively impact territory and regional activities;Participate in market studies, particularly related to SOPREMA’s new and existing products;Provide the regional director with data on the annual sales budget and expenses related to his territory activities;Meet the expected sales volume set by the annual budget;Collaborate within the territory team and with representatives from regional offices;Work independently to achieve regional objectives and develop business within the local market;Communicate and liaise with industry professionals, including general contractors, installers, architects, engineers, specification writers, and owners;Maintain a professional presence in the industry and participate in industry activities and events;Communicate and liaise with various SOPREMA partners to meet their needs;Communicate and liaise with industry associations;Ensure the full range of SOPREMA offering is deployed in both roofing and diversification and integrate specialized resources as necessary;Ensure necessary collaboration between different SOPREMA divisions, such as RESISTO, and contribute to their growth;Perform any other related tasks as requested by the immediate supervisor. THE SKILLS WE ARE LOOKING FORYour education :Degree in architecture, building or materials engineering or relevant experience.Your knowledge :The ideal candidate has experience in waterproofing and insulation;Essential knowledge of the construction industry;Familiarity with construction documents, specifications, and technical drawings;Bilingual (an asset).Your skills and Abilities :Being a good communicator with strong interpersonal skills;Being a good negotiator;Ability to develop and maintain a good relationship with the Sales and Logistics team;Be self-motivated and resourceful;Organized and motivated individual;Demonstrates high professional ethics, loyalty, and represents SOPREMA with the highest standards in accordance with its guidelines;Possesses basic computer skills, such as Windows, Microsoft Office, Email, social networks, etc.;Has the necessary skills to integrate and daily use of internal IT tools for CRM, project management and others;Able to integrate a digital and mobile internal operating mode and participate and collaborate in their development.Your working conditions :Office work with frequent travel within the territory;During travel or sales visits, the representative may be required to attend evening and weekends meetings. These meetings are necessary for the requirements of the position;Outside of travel periods or visits from colleagues, he works a regular schedule on weekdays with occasional evenings and weekends.Physical requirements :Visit construction sites, clients and completed projects. To perform these tasks, he must climb ladders, descend into trenches and tunnels, and always adhere to safety mesures.

Location: Ottawa, CanadaIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.For decades, Ottawa has been a global technology leader. Today, Canada's capital holds one of the brightest and most diverse technological ecosystems in North America. Voted as Canada's best place to live 2017 by Maclean's, Ottawa offers a low cost of living with a high quality of life. The Thales Ottawa office has been a major supplier and long-term trusted partner to DND, enabling the Canadian Armed Forces and the Canadian Coast Guard to achieve mission success.This position is Hybrid Ottawa. Position SummaryThales is looking to hire a Offsets and Industrial Participation Analyst to support Thales Canada's Offsets and Industrial Participation team in the development and execution of offset plans. This position will be required to support the development and alignment of a cross country offsets strategy. Will be required to work on multiple bids and programs in parallel and provide appropriate analysis, recommendations and reporting within tight and competing timelines.Key Areas of Responsibility Coordinate with internal stakeholders across Thales to identify, develop and submit activity eligible for offset credit in Canada; Engage with internal and external stakeholders to generate offset reports in accordance with contractual requirements as well as any banking agreements in place with government; Maintain offset records and generate meaningful internal reporting including reporting that measures execution success; Assist Capture Teams in the development of compliant offset proposals.Support the negotiation of contract and subcontract Offset Terms & Conditions; and Provide a point of contact for external stakeholders, including customers, subcontractors, suppliers and government representatives.Monitor, evaluate and provide hands-on assistance supporting long-term strategic areas of ITB/IRBs, and as well as, supporting daily offset operations; Diagnose and recommend improvements to offset proposals, strategy and policies and processes to support direct and indirect business opportunities;Develop and communicate meaningful reporting to measure execution success; Assist in the identification, research and development of policies and procedures that will serve to strengthen the offset initiatives;Responsible for supporting the development of strategic offsets, infrastructure development (reporting and processes), as well as alignment of offsets with existing and projected bids and projects - which includes analyzing offsets activities across the across the organization, recommending solutions and aligning options and identifying and mitigating risks.Minimum RequirementsAdvanced written and verbal communications; Aptitude to partner with various stakeholders to obtain buy-in on new processes and procedures to maximize profitability.Working toward Bachelor's Degree in Business Administration, Economics, Political Science, Law or related field. Professional experience may be considered in lieu of education.Experience/Knowledge of Canadian offset management is highly desirable; Knowledge in non-Canadian offset management is considered an asset.Special Position RequirementsSchedule: 40 hours per weekPhysical Environment: Hybrid position - which a mix of working from home and onsite.What We OfferThales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following: Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.Company paid holidays, vacation days, and paid sick leave. Voluntary Life, AD&D, Critical Illness, Long-Term Disability.Employee Discounts on home, auto, and gym membership.Why Join Us?Say HI and learn more about working at Thales click here . #LI-hybrid#LI-KL1Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience. This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List, the Canadian Controlled Goods Program, the Canadian Industrial Security Program, the US International Traffic in Arms Regulations (ITAR) and/or the US Export Administration Regulations (EAR). All applicants must be eligible or able to obtain authorization for such access including eligibility to the Canadian Controlled Goods Program and able to obtain a Canadian Enhanced Reliability security clearance.

The customer service representative is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to all TWO MEN AND A TRUCK customers through in-depth knowledge of company products and services. Job Responsibilities Acts as the first point of contact for new and existing customers to establish a rapport and build confidence in TWO MEN AND A TRUCK services Asks open-ended, probing questions to determine customer requirements and expectations Directly and accurately inputs information in to “Movers Who Care” software to estimate cost for customers, as well as scheduling needs for movers, drivers and trucks Makes recommendations according to customer's needs on moving services, boxes, supplies and equipment and other value-added services; may recommend alternate services and/or products based on cost, availability or customer specifications Educates customer on terminology, policies and procedures, anticipated delays and any additional information needed to increase customer satisfaction and improve profitability Complies with federal, provincial, and local legal requirements when scheduling moving services and staff Continually maintains thorough understanding of all company products, services, pricing and promotions in order to communicate the benefits and value of TWO MEN AND A TRUCK and effectively oppose any customer objections Prepares all move-related paperwork and documents on a daily basis Obtains customer feedback through regular follow-up calls, both during and after moves to ensure ongoing customer satisfaction and proactively resolve any complaints Calmly and professionally handles displeased customers and provides timely feedback to management regarding customer concerns May assist management with scheduling and tracking of movers and drivers in accordance with move requirements May prepare various reports for management as well as gather research and statistics May prepare proposals, letters, mass mailings, and other miscellaneous correspondence May participate in various marketing activities including networking, direct mail and charitable move coordination Ensures display area is maintained in a clean and professional manner; i.e. brochure stocks and box displays All other duties as assigned Job Requirements Because moving is stressful, we seek candidates with a commitment to customer service and an appreciation for variety in your job! High school diploma or post graduate is preferred. A minimum of six months to one year of customer service and/or office experience is required Outside or inbound sales and/or TWO MEN AND A TRUCK or moving industry experience is preferred Excellent customer service skills (friendly, courteous and helpful) Effective listening and communication skills Good grammar, voice and diction Good organizational and time management skills Ability to analyze and solve problems effectively Accurate; consistent attention to detail Demonstrated understanding and application of effective selling strategies and techniques Confidence to initiate customer contact, and comfortable asking for the sale Strong team player who works productively with a wide range of people and personalities Comfortable in a fast-paced environment; able to adapt quickly to changing priorities Basic computer and keyboarding skills Able to perform basic business math Able to present a professional image at all times to customers and vendors Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK Core Values Bilingual is a plus This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Ottawa, Ontario. The employer at this location is Mattyl Inc.