Overview of salaries statistics of the profession "Sales Support Associate in Canada"

Position Summary: The primary purpose of this role is to execute the tasks necessary to drive sales, including freight flow, merchandise standards, inventory and replenishment procedures in all areas of the store. To provide sales support on the sales floor. Demonstrates a high degree of customer engagement and maximizes sales while effectively assisting customers. Provides guidance and training to associates as required on company initiatives, sales programs and product knowledge. This associate can assume authorized keyholder responsibilities (open and closing the store) as needed and can perform Manager on Duty shifts. Primary Responsibilities: MERCHANDISING AND REPLENISHMENT RESPONSIBILITIES • Maintains company merchandising standards, including current pricing, signage, plan-o-grams, promotional planners, ad set-ups and displays. • Facilitates and/or participates in all cycle count processes as specifically outlined by company policies and procedures. • Accountable for the input and integrity of appropriate paperwork. Responsible to forward for approval to appropriate manager and/or home office. • Maintains and sustains an efficient filing system for all relevant paperwork as per company standards. • Prepares the daily printing of signage and price changes for all merchandise when required. • Assists in keeping the damaged products area clean and that items in need of shrink-wrapping are attended to in a timely basis. • Partners with management to prepare for inventory count(s), participates in the inventory taking process, and follows up on variances. • Responsible for the execution of the return to the vendor (RTV) process in the absence of the Receiver. • Where applicable, coordinates the recycling programs including toner, ink, batteries and electronics. • Provides guidance and training to associates as needed. GENERAL OPERATIONS • Ensures exceptional customer satisfaction and displays professionalism when assisting customers and associates in different areas of the store. • Takes opportunities to add-on sales to customers by using current selling techniques and company programs and coaches others to do so as well. • Provides coverage and assistance in all areas of the store where business needs require and as associate training supports. • Responsible for opening and closing the store as required. • Participates in the Manager on Duty program. • Ensures associates check and understand all sources of communication for information (white boards, bulletin boards, portal, etc). • Accountable to understand general company policies and provide guidance to staff as needed. • Has a complete understanding of all company policies and procedures related to this position, as outlined in the training checklist. • Identifies and communicates suggestions for improvements in all areas of business. • Ensures the general cleanliness of workstations, lunchroom and washrooms according to company standards is maintained. • Promotes and maintains a safe working environment and follows all company protocols for safety and is required to report any unsafe working conditions to a manager. LOSS PREVENTION / PRIVACY • Follows proper store opening and closing procedures, including alarm checks and security walks. • Properly secures all assets and physical inventory and follows all loss prevention and key control procedures. • Responsible for the security (opening and monitoring of activity) of the receiving area and all lock ups within the store when requested by a manager. • Ensures understanding of and adherence to all privacy policies and procedures. • Assists in enforcing inventory related procedures to ensure SKU integrity and prevent shrink. • As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises. This position may be required to verify bag checks when in the role of Manager on Duty. • Merchandising and Replenishment 80% • General Operations 15% • Loss Prevention/Privacy 5% Basic: • Ability to make decisions with integrity that supports company guidelines and makes good business sense. • Ability to resolve customer concerns in a diplomatic manner. • Demonstrates leadership ability. • Ability to engage customers in a friendly and professional manner. • Capacity to communicate with customers effectively using a variety of mediums. • Ability to plan, organize and prioritize efficiently to effectively handle their daily responsibilities and serve our customers. • Ability to work effectively with ongoing distractions is necessary. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. Preferred: Experience: • One year of previously related experience is preferred. Education: • Working towards or successful completion of high school is preferred. Additional Information: • Conditions of the work environment are such that minor stress or physical discomfort may occur. • Required to work a varying work schedule in order to meet the needs of the business. This would include working evenings and weekends as directed by management. • Conditions may cause physical discomfort due to exposure to variable temperatures in receiving and noise from delivery trucks, fumes from trucks, dirt and dust. Due to direct contact with delivery trucks, forklifts, and use of the bailer machine there is higher risk of personal injury if safe working habits are not practiced. • Output of physical effort is required through lifting, bending, pulling, twisting, etc. Movement of freight by use of ladders and stock pickers is required. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Position Summary: The primary purpose of this role is to execute the tasks necessary to drive sales, including freight flow, merchandise standards, inventory and replenishment procedures in all areas of the store. To provide sales support on the sales floor. Demonstrates a high degree of customer engagement and maximizes sales while effectively assisting customers. Provides guidance and training to associates as required on company initiatives, sales programs and product knowledge. This associate can assume authorized keyholder responsibilities (open and closing the store) as needed and can perform Manager on Duty shifts. Primary Responsibilities: MERCHANDISING AND REPLENISHMENT RESPONSIBILITIES • Maintains company merchandising standards, including current pricing, signage, plan-o-grams, promotional planners, ad set-ups and displays. • Facilitates and/or participates in all cycle count processes as specifically outlined by company policies and procedures. • Accountable for the input and integrity of appropriate paperwork. Responsible to forward for approval to appropriate manager and/or home office. • Maintains and sustains an efficient filing system for all relevant paperwork as per company standards. • Prepares the daily printing of signage and price changes for all merchandise when required. • Assists in keeping the damaged products area clean and that items in need of shrink-wrapping are attended to in a timely basis. • Partners with management to prepare for inventory count(s), participates in the inventory taking process, and follows up on variances. • Responsible for the execution of the return to the vendor (RTV) process in the absence of the Receiver. • Where applicable, coordinates the recycling programs including toner, ink, batteries and electronics. • Provides guidance and training to associates as needed. GENERAL OPERATIONS • Ensures exceptional customer satisfaction and displays professionalism when assisting customers and associates in different areas of the store. • Takes opportunities to add-on sales to customers by using current selling techniques and company programs and coaches others to do so as well. • Provides coverage and assistance in all areas of the store where business needs require and as associate training supports. • Responsible for opening and closing the store as required. • Participates in the Manager on Duty program. • Ensures associates check and understand all sources of communication for information (white boards, bulletin boards, portal, etc). • Accountable to understand general company policies and provide guidance to staff as needed. • Has a complete understanding of all company policies and procedures related to this position, as outlined in the training checklist. • Identifies and communicates suggestions for improvements in all areas of business. • Ensures the general cleanliness of workstations, lunchroom and washrooms according to company standards is maintained. • Promotes and maintains a safe working environment and follows all company protocols for safety and is required to report any unsafe working conditions to a manager. LOSS PREVENTION / PRIVACY • Follows proper store opening and closing procedures, including alarm checks and security walks. • Properly secures all assets and physical inventory and follows all loss prevention and key control procedures. • Responsible for the security (opening and monitoring of activity) of the receiving area and all lock ups within the store when requested by a manager. • Ensures understanding of and adherence to all privacy policies and procedures. • Assists in enforcing inventory related procedures to ensure SKU integrity and prevent shrink. • As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises. This position may be required to verify bag checks when in the role of Manager on Duty. • Merchandising and Replenishment 80% • General Operations 15% • Loss Prevention/Privacy 5% Basic: • Ability to make decisions with integrity that supports company guidelines and makes good business sense. • Ability to resolve customer concerns in a diplomatic manner. • Demonstrates leadership ability. • Ability to engage customers in a friendly and professional manner. • Capacity to communicate with customers effectively using a variety of mediums. • Ability to plan, organize and prioritize efficiently to effectively handle their daily responsibilities and serve our customers. • Ability to work effectively with ongoing distractions is necessary. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. Preferred: Experience: • One year of previously related experience is preferred. Education: • Working towards or successful completion of high school is preferred. Additional Information: • Conditions of the work environment are such that minor stress or physical discomfort may occur. • Required to work a varying work schedule in order to meet the needs of the business. This would include working evenings and weekends as directed by management. • Conditions may cause physical discomfort due to exposure to variable temperatures in receiving and noise from delivery trucks, fumes from trucks, dirt and dust. Due to direct contact with delivery trucks, forklifts, and use of the bailer machine there is higher risk of personal injury if safe working habits are not practiced. • Output of physical effort is required through lifting, bending, pulling, twisting, etc. Movement of freight by use of ladders and stock pickers is required. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Position Summary: The primary purpose of this role is to execute the tasks necessary to drive sales, including freight flow, merchandise standards, inventory and replenishment procedures in all areas of the store. Demonstrates a high degree of customer engagement and maximizes sales while effectively assisting customers. The Sales Support Representative will work in tandem with the night crew, where applicable. Primary Responsibilities: • Maintains company merchandising standards, including current pricing, signage, plan-o-grams, promotional planners, ad set-ups and displays. • Participates in all cycle count processes as specifically outlined by company policies and procedures. • Prepares the daily printing of signage and price changes for all merchandise when required. • Ensures exceptional customer satisfaction and displays professionalism when assisting customers and associates in different areas of the store. • Takes opportunities to add-on sales to customers by using current selling techniques and company programs. • Participates in the out of stock procedures to maintain replenishment. • Provides coverage and assistance in all areas of the store where business needs require and as associate training supports. • Participates in the inventory taking process and follows up on variances as required. • Prepares the daily printing of signage and price changes for all merchandise when required. • Assists in keeping the damaged products area clean and that items in need of shrink-wrapping are attended to in a timely basis. • Where applicable, assists with the recycling programs including toner, ink, batteries and electronics. • Properly secures all assets and physical inventory and follows all loss prevention procedures. • Ensures understanding of and adherence to all privacy policies and procedures. • Has a complete understanding of all company policies and procedures related to this position, as outlined in the training checklist. • Identifies and communicates suggestions for improvements in all areas of business. • Checks and understands all sources of communication for information (white boards, bulletin boards, portal, etc). • Ensures the general cleanliness of workstations, lunchroom and washrooms according to company standards is maintained. • Maintains a safe working environment and follows all company protocols for safety and is required to report any unsafe working conditions to a manager. • As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises. Basic: • Ability to resolve customer concerns in a diplomatic manner. • Ability to engage customers in a friendly and professional manner. • Capacity to communicate with customers effectively using a variety of mediums. • Ability to plan, organize and prioritize efficiently to effectively serve our customers. • Ability to work effectively with ongoing distractions is necessary. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. Preferred: Experience: • 3-6 months of previously related experience is preferred. Education: • Working towards or successful completion of high school is preferred. Additional Information: • Conditions of the work environment are such that minor stress or physical discomfort may occur. • Required to work a varying work schedule in order to meet the needs of the business. This would include working evenings and weekends as directed by management. • Conditions may cause physical discomfort due to exposure to variable temperatures in receiving and noise from delivery trucks, fumes from trucks, dirt and dust. Due to direct contact with delivery trucks, forklifts, and use of the bailer machine there is higher risk of personal injury if safe working habits are not practiced. • Output of physical effort is required through lifting, bending, pulling, twisting, etc. Movement of freight by use of ladders and stock pickers is required. • Forklift Training and certification may be required. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you do As the Sales Support Supervisor, you are responsible for the execution of all merchandising and store presentation functions to ensure overall store readiness for the customer experience. These include freight flow, merchandising standards and inventory and replenishment procedures. You're a process expert; providing guidance and training to all operations/store presentation associates in these areas. You may also provide support in-cash reconciliation and processes and procedures relating to inventory management. You assist the management team with the coaching of operations associates to ensure an exceptional customer experience by creating a visually appealing and stocked shopping environment. •Action procedures to uphold all merchandising standards, including current pricing, signage, planograms and seasonal promotional displays. •Take a lead role in the inventory process, including the coordination and execution of the receiving area. •Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, your team, and our customers as a key priority. Some of what you need •3-4 years of retail experience (in merchandising ) •1-2 years of supervisory / coaching experience •Successful completion of high school is preferred. •Strong ability with customer services and sales •Be a dynamic, inspiring partner to our customers and for our associates •Curious •Approachable •Passionate •Solutions Finder Some of what you will get •Associate discount •Health and Dental benefits •RRSP/DPSP •Performance bonuses •Learning & Development programs •And more... Additional Information •A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience. •Exposure to moderate levels of noise generated by the print equipment. •You are required to stand in a stationary position for periods of time. This would occur while working on various orders. •Required to work a varying schedule to meet the needs of the business.This includes working evenings and weekends. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you do As the Sales Support Associate, you'll get the opportunity to execute on a variety of tasks: driving sales, supporting merchandise standards, freight flow, inventory, as well as replenishment procedures. You demonstrate a high degree of customer engagement and look to maximizes sales while effectively assisting customers. With everyday being fast-paced, challenging, rewarding and meaningful, you will be inspired to bring your 'A-Game' everyday! Specifically, you will: •Connect, share and partner with customers to identify solutions that cater to their needs and add value. •Maintain company merchandising standards, including current pricing, signage, planograms, promotional planners, advertising set-ups and displays. •Process out-of-stock procedures to maintain replenishment. •Assist in keeping the damaged product area clean and that items in need of shrink-wrapping are attended to in a timely manner. •Provide coaching and training to your team including delegating work and following up on completion. •Operational excellence and customer experience are important aspects of your role. You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments. •In some store locations, this role is a keyholder and is responsible for closing and opening the store. •Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority. Some of what you need • 3 to 6 months of previously related experience is preferred. • Working towards or successful completion of high school is preferred. • Ability to achieve customer service excellence and sales results • Ability to resolve customer concerns in a diplomatic manner. • Ability to communicate with and engage customers effectively using a variety of mediums. • Curious • Approachable • Passionate • Solutions Finder Some of what you will get • Associate discount • Health and Dental benefits • RRSP/DPSP • Learning & Development programs • Tuition Reimbursement Program • And more... Additional Information • A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience. • Conditions may cause physical discomfort due to exposure to variable temperatures in receiving and noise from delivery trucks, fumes from trucks, dirt and dust. Due to direct contact with delivery trucks, forklifts, and use of the bailer machine there is higher risk of personal injury if safe working habits are not practiced. • Movement of freight by use of ladders and stock pickers is required. • Required to work a varying schedule to meet the needs of the business.This includes working evenings and weekends. • Forklift Training and certification may be required. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Basic: • Demonstrates leadership tendencies. • Ability to resolve customer concerns in a diplomatic manner. • Ability to engage customers in a friendly and professional manner. • Capacity to communicate with customers effectively using a variety of mediums. • Ability to plan, organize and prioritize effectively and efficiently. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. Preferred: Experience: • Three months to one year of previously related experience is preferred. Education: • Working towards or successful completion of high school is preferred. Additional Information: • Conditions of the work environment are such that minor stress or physical discomfort may occur. • A significant amount of effort is required while stocking shelves and placing merchandise, however, there is flexibility in choosing when to stop and relax. • Movement of freight by use of ladders and stock pickers is required. • A moderate level of concentration is required while restocking according to plan-o-grams, however, there is flexibility in choosing when to stop and typically does not exceed more than two consecutive hours at a time. Basic: • Demonstrates leadership tendencies. • Ability to resolve customer concerns in a diplomatic manner. • Ability to engage customers in a friendly and professional manner. • Capacity to communicate with customers effectively using a variety of mediums. • Ability to plan, organize and prioritize effectively and efficiently. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. Preferred: Experience: • Three months to one year of previously related experience is preferred. Education: • Working towards or successful completion of high school is preferred. Additional Information: • Conditions of the work environment are such that minor stress or physical discomfort may occur. • A significant amount of effort is required while stocking shelves and placing merchandise, however, there is flexibility in choosing when to stop and relax. • Movement of freight by use of ladders and stock pickers is required. • A moderate level of concentration is required while restocking according to plan-o-grams, however, there is flexibility in choosing when to stop and typically does not exceed more than two consecutive hours at a time. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you do As the Sales Support Associate, you'll get the opportunity to execute on a variety of tasks: driving sales, supporting merchandise standards, freight flow, inventory, as well as replenishment procedures. You demonstrate a high degree of customer engagement and look to maximizes sales while effectively assisting customers. With everyday being fast-paced, challenging, rewarding and meaningful, you will be inspired to bring your 'A-Game' everyday! Specifically, you will: •Connect, share and partner with customers to identify solutions that cater to their needs and add value. •Maintain company merchandising standards, including current pricing, signage, planograms, promotional planners, advertising set-ups and displays. •Process out-of-stock procedures to maintain replenishment. •Assist in keeping the damaged product area clean and that items in need of shrink-wrapping are attended to in a timely manner. •Provide coaching and training to your team including delegating work and following up on completion. •Operational excellence and customer experience are important aspects of your role. You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments. •In some store locations, this role is a keyholder and is responsible for closing and opening the store. •Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority. Some of what you need • 3 to 6 months of previously related experience is preferred. • Working towards or successful completion of high school is preferred. • Ability to achieve customer service excellence and sales results • Ability to resolve customer concerns in a diplomatic manner. • Ability to communicate with and engage customers effectively using a variety of mediums. • Curious • Approachable • Passionate • Solutions Finder Some of what you will get • Associate discount • Health and Dental benefits • RRSP/DPSP • Learning & Development programs • Tuition Reimbursement Program • And more... Additional Information • A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience. • Conditions may cause physical discomfort due to exposure to variable temperatures in receiving and noise from delivery trucks, fumes from trucks, dirt and dust. Due to direct contact with delivery trucks, forklifts, and use of the bailer machine there is higher risk of personal injury if safe working habits are not practiced. • Movement of freight by use of ladders and stock pickers is required. • Required to work a varying schedule to meet the needs of the business.This includes working evenings and weekends. • Forklift Training and certification may be required. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you do As the Sales Support Associate, you'll get the opportunity to execute on a variety of tasks: driving sales, supporting merchandise standards, freight flow, inventory, as well as replenishment procedures. You demonstrate a high degree of customer engagement and look to maximizes sales while effectively assisting customers. With everyday being fast-paced, challenging, rewarding and meaningful, you will be inspired to bring your 'A-Game' everyday! Specifically, you will: •Connect, share and partner with customers to identify solutions that cater to their needs and add value. •Maintain company merchandising standards, including current pricing, signage, planograms, promotional planners, advertising set-ups and displays. •Process out-of-stock procedures to maintain replenishment. •Assist in keeping the damaged product area clean and that items in need of shrink-wrapping are attended to in a timely manner. •Provide coaching and training to your team including delegating work and following up on completion. •Operational excellence and customer experience are important aspects of your role. You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments. •In some store locations, this role is a keyholder and is responsible for closing and opening the store. •Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority. Some of what you need • 3 to 6 months of previously related experience is preferred. • Working towards or successful completion of high school is preferred. • Ability to achieve customer service excellence and sales results • Ability to resolve customer concerns in a diplomatic manner. • Ability to communicate with and engage customers effectively using a variety of mediums. • Curious • Approachable • Passionate • Solutions Finder Some of what you will get • Associate discount • Health and Dental benefits • RRSP/DPSP • Learning & Development programs • Tuition Reimbursement Program • And more... Additional Information • A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience. • Conditions may cause physical discomfort due to exposure to variable temperatures in receiving and noise from delivery trucks, fumes from trucks, dirt and dust. Due to direct contact with delivery trucks, forklifts, and use of the bailer machine there is higher risk of personal injury if safe working habits are not practiced. • Movement of freight by use of ladders and stock pickers is required. • Required to work a varying schedule to meet the needs of the business.This includes working evenings and weekends. • Forklift Training and certification may be required. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you do As the Sales Support Supervisor, you are responsible for the execution of all merchandising and store presentation functions to ensure overall store readiness for the customer experience. These include freight flow, merchandising standards and inventory and replenishment procedures. You're a process expert; providing guidance and training to all operations/store presentation associates in these areas. You may also provide support in-cash reconciliation and processes and procedures relating to inventory management. You assist the management team with the coaching of operations associates to ensure an exceptional customer experience by creating a visually appealing and stocked shopping environment. •Action procedures to uphold all merchandising standards, including current pricing, signage, planograms and seasonal promotional displays. •Take a lead role in the inventory process, including the coordination and execution of the receiving area. •Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, your team, and our customers as a key priority. Some of what you need •3-4 years of retail experience (in merchandising ) •1-2 years of supervisory / coaching experience •Successful completion of high school is preferred. •Strong ability with customer services and sales •Be a dynamic, inspiring partner to our customers and for our associates •Curious •Approachable •Passionate •Solutions Finder Some of what you will get •Associate discount •Health and Dental benefits •RRSP/DPSP •Performance bonuses •Learning & Development programs •And more... Additional Information •A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience. •Exposure to moderate levels of noise generated by the print equipment. •You are required to stand in a stationary position for periods of time. This would occur while working on various orders. •Required to work a varying schedule to meet the needs of the business.This includes working evenings and weekends. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you do As the Sales Support Associate, you'll get the opportunity to execute on a variety of tasks: driving sales, supporting merchandise standards, freight flow, inventory, as well as replenishment procedures. You demonstrate a high degree of customer engagement and look to maximizes sales while effectively assisting customers. With everyday being fast-paced, challenging, rewarding and meaningful, you will be inspired to bring your 'A-Game' everyday! Specifically, you will: •Connect, share and partner with customers to identify solutions that cater to their needs and add value. •Maintain company merchandising standards, including current pricing, signage, planograms, promotional planners, advertising set-ups and displays. •Process out-of-stock procedures to maintain replenishment. •Assist in keeping the damaged product area clean and that items in need of shrink-wrapping are attended to in a timely manner. •Provide coaching and training to your team including delegating work and following up on completion. •Operational excellence and customer experience are important aspects of your role. You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments. •In some store locations, this role is a keyholder and is responsible for closing and opening the store. •Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority. Some of what you need • 3 to 6 months of previously related experience is preferred. • Working towards or successful completion of high school is preferred. • Ability to achieve customer service excellence and sales results • Ability to resolve customer concerns in a diplomatic manner. • Ability to communicate with and engage customers effectively using a variety of mediums. • Curious • Approachable • Passionate • Solutions Finder Some of what you will get • Associate discount • Health and Dental benefits • RRSP/DPSP • Learning & Development programs • Tuition Reimbursement Program • And more... Additional Information • A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience. • Conditions may cause physical discomfort due to exposure to variable temperatures in receiving and noise from delivery trucks, fumes from trucks, dirt and dust. Due to direct contact with delivery trucks, forklifts, and use of the bailer machine there is higher risk of personal injury if safe working habits are not practiced. • Movement of freight by use of ladders and stock pickers is required. • Required to work a varying schedule to meet the needs of the business.This includes working evenings and weekends. • Forklift Training and certification may be required. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Basic: • Demonstrates leadership tendencies. • Ability to resolve customer concerns in a diplomatic manner. • Ability to engage customers in a friendly and professional manner. • Capacity to communicate with customers effectively using a variety of mediums. • Ability to plan, organize and prioritize effectively and efficiently. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. Preferred: Experience: • Three months to one year of previously related experience is preferred. Education: • Working towards or successful completion of high school is preferred. Additional Information: • Conditions of the work environment are such that minor stress or physical discomfort may occur. • A significant amount of effort is required while stocking shelves and placing merchandise, however, there is flexibility in choosing when to stop and relax. • Movement of freight by use of ladders and stock pickers is required. • A moderate level of concentration is required while restocking according to plan-o-grams, however, there is flexibility in choosing when to stop and typically does not exceed more than two consecutive hours at a time. Basic: • Demonstrates leadership tendencies. • Ability to resolve customer concerns in a diplomatic manner. • Ability to engage customers in a friendly and professional manner. • Capacity to communicate with customers effectively using a variety of mediums. • Ability to plan, organize and prioritize effectively and efficiently. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. Preferred: Experience: • Three months to one year of previously related experience is preferred. Education: • Working towards or successful completion of high school is preferred. Additional Information: • Conditions of the work environment are such that minor stress or physical discomfort may occur. • A significant amount of effort is required while stocking shelves and placing merchandise, however, there is flexibility in choosing when to stop and relax. • Movement of freight by use of ladders and stock pickers is required. • A moderate level of concentration is required while restocking according to plan-o-grams, however, there is flexibility in choosing when to stop and typically does not exceed more than two consecutive hours at a time. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you do As the Sales Support Supervisor, you are responsible for the execution of all merchandising and store presentation functions to ensure overall store readiness for the customer experience. These include freight flow, merchandising standards and inventory and replenishment procedures. You're a process expert; providing guidance and training to all operations/store presentation associates in these areas. You may also provide support in-cash reconciliation and processes and procedures relating to inventory management. You assist the management team with the coaching of operations associates to ensure an exceptional customer experience by creating a visually appealing and stocked shopping environment. •Action procedures to uphold all merchandising standards, including current pricing, signage, planograms and seasonal promotional displays. •Take a lead role in the inventory process, including the coordination and execution of the receiving area. •Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, your team, and our customers as a key priority. Some of what you need •3-4 years of retail experience (in merchandising ) •1-2 years of supervisory / coaching experience •Successful completion of high school is preferred. •Strong ability with customer services and sales •Be a dynamic, inspiring partner to our customers and for our associates •Curious •Approachable •Passionate •Solutions Finder Some of what you will get •Associate discount •Health and Dental benefits •RRSP/DPSP •Performance bonuses •Learning & Development programs •And more... Additional Information •A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience. •Exposure to moderate levels of noise generated by the print equipment. •You are required to stand in a stationary position for periods of time. This would occur while working on various orders. •Required to work a varying schedule to meet the needs of the business.This includes working evenings and weekends. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Position Summary: The primary purpose of this role is to execute the tasks necessary to drive sales, including freight flow, merchandise standards, inventory and replenishment procedures in all areas of the store. To provide sales support on the sales floor. Demonstrates a high degree of customer engagement and maximizes sales while effectively assisting customers. Provides guidance and training to associates as required on company initiatives, sales programs and product knowledge. This associate can assume authorized keyholder responsibilities (open and closing the store) as needed and can perform Manager on Duty shifts. Primary Responsibilities: MERCHANDISING AND REPLENISHMENT RESPONSIBILITIES • Maintains company merchandising standards, including current pricing, signage, plan-o-grams, promotional planners, ad set-ups and displays. • Facilitates and/or participates in all cycle count processes as specifically outlined by company policies and procedures. • Accountable for the input and integrity of appropriate paperwork. Responsible to forward for approval to appropriate manager and/or home office. • Maintains and sustains an efficient filing system for all relevant paperwork as per company standards. • Prepares the daily printing of signage and price changes for all merchandise when required. • Assists in keeping the damaged products area clean and that items in need of shrink-wrapping are attended to in a timely basis. • Partners with management to prepare for inventory count(s), participates in the inventory taking process, and follows up on variances. • Responsible for the execution of the return to the vendor (RTV) process in the absence of the Receiver. • Where applicable, coordinates the recycling programs including toner, ink, batteries and electronics. • Provides guidance and training to associates as needed. GENERAL OPERATIONS • Ensures exceptional customer satisfaction and displays professionalism when assisting customers and associates in different areas of the store. • Takes opportunities to add-on sales to customers by using current selling techniques and company programs and coaches others to do so as well. • Provides coverage and assistance in all areas of the store where business needs require and as associate training supports. • Responsible for opening and closing the store as required. • Participates in the Manager on Duty program. • Ensures associates check and understand all sources of communication for information (white boards, bulletin boards, portal, etc). • Accountable to understand general company policies and provide guidance to staff as needed. • Has a complete understanding of all company policies and procedures related to this position, as outlined in the training checklist. • Identifies and communicates suggestions for improvements in all areas of business. • Ensures the general cleanliness of workstations, lunchroom and washrooms according to company standards is maintained. • Promotes and maintains a safe working environment and follows all company protocols for safety and is required to report any unsafe working conditions to a manager. LOSS PREVENTION / PRIVACY • Follows proper store opening and closing procedures, including alarm checks and security walks. • Properly secures all assets and physical inventory and follows all loss prevention and key control procedures. • Responsible for the security (opening and monitoring of activity) of the receiving area and all lock ups within the store when requested by a manager. • Ensures understanding of and adherence to all privacy policies and procedures. • Assists in enforcing inventory related procedures to ensure SKU integrity and prevent shrink. • As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises. This position may be required to verify bag checks when in the role of Manager on Duty. • Merchandising and Replenishment 80% • General Operations 15% • Loss Prevention/Privacy 5% Basic: • Ability to make decisions with integrity that supports company guidelines and makes good business sense. • Ability to resolve customer concerns in a diplomatic manner. • Demonstrates leadership ability. • Ability to engage customers in a friendly and professional manner. • Capacity to communicate with customers effectively using a variety of mediums. • Ability to plan, organize and prioritize efficiently to effectively handle their daily responsibilities and serve our customers. • Ability to work effectively with ongoing distractions is necessary. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. Preferred: Experience: • One year of previously related experience is preferred. Education: • Working towards or successful completion of high school is preferred. Additional Information: • Conditions of the work environment are such that minor stress or physical discomfort may occur. • Required to work a varying work schedule in order to meet the needs of the business. This would include working evenings and weekends as directed by management. • Conditions may cause physical discomfort due to exposure to variable temperatures in receiving and noise from delivery trucks, fumes from trucks, dirt and dust. Due to direct contact with delivery trucks, forklifts, and use of the bailer machine there is higher risk of personal injury if safe working habits are not practiced. • Output of physical effort is required through lifting, bending, pulling, twisting, etc. Movement of freight by use of ladders and stock pickers is required. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you do As the Sales Support Associate, you'll get the opportunity to execute on a variety of tasks: driving sales, supporting merchandise standards, freight flow, inventory, as well as replenishment procedures. You demonstrate a high degree of customer engagement and look to maximizes sales while effectively assisting customers. With everyday being fast-paced, challenging, rewarding and meaningful, you will be inspired to bring your 'A-Game' everyday! Specifically, you will: •Connect, share and partner with customers to identify solutions that cater to their needs and add value. •Maintain company merchandising standards, including current pricing, signage, planograms, promotional planners, advertising set-ups and displays. •Process out-of-stock procedures to maintain replenishment. •Assist in keeping the damaged product area clean and that items in need of shrink-wrapping are attended to in a timely manner. •Provide coaching and training to your team including delegating work and following up on completion. •Operational excellence and customer experience are important aspects of your role. You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments. •In some store locations, this role is a keyholder and is responsible for closing and opening the store. •Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority. Some of what you need • 3 to 6 months of previously related experience is preferred. • Working towards or successful completion of high school is preferred. • Ability to achieve customer service excellence and sales results • Ability to resolve customer concerns in a diplomatic manner. • Ability to communicate with and engage customers effectively using a variety of mediums. • Curious • Approachable • Passionate • Solutions Finder Some of what you will get • Associate discount • Health and Dental benefits • RRSP/DPSP • Learning & Development programs • Tuition Reimbursement Program • And more... Additional Information • A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience. • Conditions may cause physical discomfort due to exposure to variable temperatures in receiving and noise from delivery trucks, fumes from trucks, dirt and dust. Due to direct contact with delivery trucks, forklifts, and use of the bailer machine there is higher risk of personal injury if safe working habits are not practiced. • Movement of freight by use of ladders and stock pickers is required. • Required to work a varying schedule to meet the needs of the business.This includes working evenings and weekends. • Forklift Training and certification may be required. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you do As the Sales Support Supervisor, you are responsible for the execution of all merchandising and store presentation functions to ensure overall store readiness for the customer experience. These include freight flow, merchandising standards and inventory and replenishment procedures. You're a process expert; providing guidance and training to all operations/store presentation associates in these areas. You may also provide support in-cash reconciliation and processes and procedures relating to inventory management. You assist the management team with the coaching of operations associates to ensure an exceptional customer experience by creating a visually appealing and stocked shopping environment. •Action procedures to uphold all merchandising standards, including current pricing, signage, planograms and seasonal promotional displays. •Take a lead role in the inventory process, including the coordination and execution of the receiving area. •Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, your team, and our customers as a key priority. Some of what you need •3-4 years of retail experience (in merchandising ) •1-2 years of supervisory / coaching experience •Successful completion of high school is preferred. •Strong ability with customer services and sales •Be a dynamic, inspiring partner to our customers and for our associates •Curious •Approachable •Passionate •Solutions Finder Some of what you will get •Associate discount •Health and Dental benefits •RRSP/DPSP •Performance bonuses •Learning & Development programs •And more... Additional Information •A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience. •Exposure to moderate levels of noise generated by the print equipment. •You are required to stand in a stationary position for periods of time. This would occur while working on various orders. •Required to work a varying schedule to meet the needs of the business.This includes working evenings and weekends. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Position Summary: The primary purpose of this role is to execute the tasks necessary to drive sales, including freight flow, merchandise standards, inventory and replenishment procedures in all areas of the store. Demonstrates a high degree of customer engagement and maximizes sales while effectively assisting customers. The Sales Support Representative will work in tandem with the night crew, where applicable. Primary Responsibilities: • Maintains company merchandising standards, including current pricing, signage, plan-o-grams, promotional planners, ad set-ups and displays. • Participates in all cycle count processes as specifically outlined by company policies and procedures. • Prepares the daily printing of signage and price changes for all merchandise when required. • Ensures exceptional customer satisfaction and displays professionalism when assisting customers and associates in different areas of the store. • Takes opportunities to add-on sales to customers by using current selling techniques and company programs. • Participates in the out of stock procedures to maintain replenishment. • Provides coverage and assistance in all areas of the store where business needs require and as associate training supports. • Participates in the inventory taking process and follows up on variances as required. • Prepares the daily printing of signage and price changes for all merchandise when required. • Assists in keeping the damaged products area clean and that items in need of shrink-wrapping are attended to in a timely basis. • Where applicable, assists with the recycling programs including toner, ink, batteries and electronics. • Properly secures all assets and physical inventory and follows all loss prevention procedures. • Ensures understanding of and adherence to all privacy policies and procedures. • Has a complete understanding of all company policies and procedures related to this position, as outlined in the training checklist. • Identifies and communicates suggestions for improvements in all areas of business. • Checks and understands all sources of communication for information (white boards, bulletin boards, portal, etc). • Ensures the general cleanliness of workstations, lunchroom and washrooms according to company standards is maintained. • Maintains a safe working environment and follows all company protocols for safety and is required to report any unsafe working conditions to a manager. • As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises. Basic: • Ability to resolve customer concerns in a diplomatic manner. • Ability to engage customers in a friendly and professional manner. • Capacity to communicate with customers effectively using a variety of mediums. • Ability to plan, organize and prioritize efficiently to effectively serve our customers. • Ability to work effectively with ongoing distractions is necessary. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. Preferred: Experience: • 3-6 months of previously related experience is preferred. Education: • Working towards or successful completion of high school is preferred. Additional Information: • Conditions of the work environment are such that minor stress or physical discomfort may occur. • Required to work a varying work schedule in order to meet the needs of the business. This would include working evenings and weekends as directed by management. • Conditions may cause physical discomfort due to exposure to variable temperatures in receiving and noise from delivery trucks, fumes from trucks, dirt and dust. Due to direct contact with delivery trucks, forklifts, and use of the bailer machine there is higher risk of personal injury if safe working habits are not practiced. • Output of physical effort is required through lifting, bending, pulling, twisting, etc. Movement of freight by use of ladders and stock pickers is required. • Forklift Training and certification may be required. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Position Summary: The primary purpose of this role is to execute the tasks necessary to drive sales, including freight flow, merchandise standards, inventory and replenishment procedures in all areas of the store. To provide sales support on the sales floor. Demonstrates a high degree of customer engagement and maximizes sales while effectively assisting customers. Provides guidance and training to associates as required on company initiatives, sales programs and product knowledge. This associate can assume authorized keyholder responsibilities (open and closing the store) as needed and can perform Manager on Duty shifts. Primary Responsibilities: MERCHANDISING AND REPLENISHMENT RESPONSIBILITIES • Maintains company merchandising standards, including current pricing, signage, plan-o-grams, promotional planners, ad set-ups and displays. • Facilitates and/or participates in all cycle count processes as specifically outlined by company policies and procedures. • Accountable for the input and integrity of appropriate paperwork. Responsible to forward for approval to appropriate manager and/or home office. • Maintains and sustains an efficient filing system for all relevant paperwork as per company standards. • Prepares the daily printing of signage and price changes for all merchandise when required. • Assists in keeping the damaged products area clean and that items in need of shrink-wrapping are attended to in a timely basis. • Partners with management to prepare for inventory count(s), participates in the inventory taking process, and follows up on variances. • Responsible for the execution of the return to the vendor (RTV) process in the absence of the Receiver. • Where applicable, coordinates the recycling programs including toner, ink, batteries and electronics. • Provides guidance and training to associates as needed. GENERAL OPERATIONS • Ensures exceptional customer satisfaction and displays professionalism when assisting customers and associates in different areas of the store. • Takes opportunities to add-on sales to customers by using current selling techniques and company programs and coaches others to do so as well. • Provides coverage and assistance in all areas of the store where business needs require and as associate training supports. • Responsible for opening and closing the store as required. • Participates in the Manager on Duty program. • Ensures associates check and understand all sources of communication for information (white boards, bulletin boards, portal, etc). • Accountable to understand general company policies and provide guidance to staff as needed. • Has a complete understanding of all company policies and procedures related to this position, as outlined in the training checklist. • Identifies and communicates suggestions for improvements in all areas of business. • Ensures the general cleanliness of workstations, lunchroom and washrooms according to company standards is maintained. • Promotes and maintains a safe working environment and follows all company protocols for safety and is required to report any unsafe working conditions to a manager. LOSS PREVENTION / PRIVACY • Follows proper store opening and closing procedures, including alarm checks and security walks. • Properly secures all assets and physical inventory and follows all loss prevention and key control procedures. • Responsible for the security (opening and monitoring of activity) of the receiving area and all lock ups within the store when requested by a manager. • Ensures understanding of and adherence to all privacy policies and procedures. • Assists in enforcing inventory related procedures to ensure SKU integrity and prevent shrink. • As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises. This position may be required to verify bag checks when in the role of Manager on Duty. • Merchandising and Replenishment 80% • General Operations 15% • Loss Prevention/Privacy 5% Basic: • Ability to make decisions with integrity that supports company guidelines and makes good business sense. • Ability to resolve customer concerns in a diplomatic manner. • Demonstrates leadership ability. • Ability to engage customers in a friendly and professional manner. • Capacity to communicate with customers effectively using a variety of mediums. • Ability to plan, organize and prioritize efficiently to effectively handle their daily responsibilities and serve our customers. • Ability to work effectively with ongoing distractions is necessary. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. Preferred: Experience: • One year of previously related experience is preferred. Education: • Working towards or successful completion of high school is preferred. Additional Information: • Conditions of the work environment are such that minor stress or physical discomfort may occur. • Required to work a varying work schedule in order to meet the needs of the business. This would include working evenings and weekends as directed by management. • Conditions may cause physical discomfort due to exposure to variable temperatures in receiving and noise from delivery trucks, fumes from trucks, dirt and dust. Due to direct contact with delivery trucks, forklifts, and use of the bailer machine there is higher risk of personal injury if safe working habits are not practiced. • Output of physical effort is required through lifting, bending, pulling, twisting, etc. Movement of freight by use of ladders and stock pickers is required. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Position Summary: The primary purpose of this role is to execute the tasks necessary to drive sales, including freight flow, merchandise standards, inventory and replenishment procedures in all areas of the store. Demonstrates a high degree of customer engagement and maximizes sales while effectively assisting customers. The Sales Support Representative will work in tandem with the night crew, where applicable. Primary Responsibilities: • Maintains company merchandising standards, including current pricing, signage, plan-o-grams, promotional planners, ad set-ups and displays. • Participates in all cycle count processes as specifically outlined by company policies and procedures. • Prepares the daily printing of signage and price changes for all merchandise when required. • Ensures exceptional customer satisfaction and displays professionalism when assisting customers and associates in different areas of the store. • Takes opportunities to add-on sales to customers by using current selling techniques and company programs. • Participates in the out of stock procedures to maintain replenishment. • Provides coverage and assistance in all areas of the store where business needs require and as associate training supports. • Participates in the inventory taking process and follows up on variances as required. • Prepares the daily printing of signage and price changes for all merchandise when required. • Assists in keeping the damaged products area clean and that items in need of shrink-wrapping are attended to in a timely basis. • Where applicable, assists with the recycling programs including toner, ink, batteries and electronics. • Properly secures all assets and physical inventory and follows all loss prevention procedures. • Ensures understanding of and adherence to all privacy policies and procedures. • Has a complete understanding of all company policies and procedures related to this position, as outlined in the training checklist. • Identifies and communicates suggestions for improvements in all areas of business. • Checks and understands all sources of communication for information (white boards, bulletin boards, portal, etc). • Ensures the general cleanliness of workstations, lunchroom and washrooms according to company standards is maintained. • Maintains a safe working environment and follows all company protocols for safety and is required to report any unsafe working conditions to a manager. • As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises. Basic: • Ability to resolve customer concerns in a diplomatic manner. • Ability to engage customers in a friendly and professional manner. • Capacity to communicate with customers effectively using a variety of mediums. • Ability to plan, organize and prioritize efficiently to effectively serve our customers. • Ability to work effectively with ongoing distractions is necessary. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. Preferred: Experience: • 3-6 months of previously related experience is preferred. Education: • Working towards or successful completion of high school is preferred. Additional Information: • Conditions of the work environment are such that minor stress or physical discomfort may occur. • Required to work a varying work schedule in order to meet the needs of the business. This would include working evenings and weekends as directed by management. • Conditions may cause physical discomfort due to exposure to variable temperatures in receiving and noise from delivery trucks, fumes from trucks, dirt and dust. Due to direct contact with delivery trucks, forklifts, and use of the bailer machine there is higher risk of personal injury if safe working habits are not practiced. • Output of physical effort is required through lifting, bending, pulling, twisting, etc. Movement of freight by use of ladders and stock pickers is required. • Forklift Training and certification may be required. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you do As the Sales Support Associate, you'll get the opportunity to execute on a variety of tasks: driving sales, supporting merchandise standards, freight flow, inventory, as well as replenishment procedures. You demonstrate a high degree of customer engagement and look to maximizes sales while effectively assisting customers. With everyday being fast-paced, challenging, rewarding and meaningful, you will be inspired to bring your 'A-Game' everyday! Specifically, you will: •Connect, share and partner with customers to identify solutions that cater to their needs and add value. •Maintain company merchandising standards, including current pricing, signage, planograms, promotional planners, advertising set-ups and displays. •Process out-of-stock procedures to maintain replenishment. •Assist in keeping the damaged product area clean and that items in need of shrink-wrapping are attended to in a timely manner. •Provide coaching and training to your team including delegating work and following up on completion. •Operational excellence and customer experience are important aspects of your role. You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments. •In some store locations, this role is a keyholder and is responsible for closing and opening the store. •Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority. Some of what you need • 3 to 6 months of previously related experience is preferred. • Working towards or successful completion of high school is preferred. • Ability to achieve customer service excellence and sales results • Ability to resolve customer concerns in a diplomatic manner. • Ability to communicate with and engage customers effectively using a variety of mediums. • Curious • Approachable • Passionate • Solutions Finder Some of what you will get • Associate discount • Health and Dental benefits • RRSP/DPSP • Learning & Development programs • Tuition Reimbursement Program • And more... Additional Information • A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience. • Conditions may cause physical discomfort due to exposure to variable temperatures in receiving and noise from delivery trucks, fumes from trucks, dirt and dust. Due to direct contact with delivery trucks, forklifts, and use of the bailer machine there is higher risk of personal injury if safe working habits are not practiced. • Movement of freight by use of ladders and stock pickers is required. • Required to work a varying schedule to meet the needs of the business.This includes working evenings and weekends. • Forklift Training and certification may be required. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you do As the Sales Support Supervisor, you are responsible for the execution of all merchandising and store presentation functions to ensure overall store readiness for the customer experience. These include freight flow, merchandising standards and inventory and replenishment procedures. You're a process expert; providing guidance and training to all operations/store presentation associates in these areas. You may also provide support in-cash reconciliation and processes and procedures relating to inventory management. You assist the management team with the coaching of operations associates to ensure an exceptional customer experience by creating a visually appealing and stocked shopping environment. •Action procedures to uphold all merchandising standards, including current pricing, signage, planograms and seasonal promotional displays. •Take a lead role in the inventory process, including the coordination and execution of the receiving area. •Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, your team, and our customers as a key priority. Some of what you need •3-4 years of retail experience (in merchandising ) •1-2 years of supervisory / coaching experience •Successful completion of high school is preferred. •Strong ability with customer services and sales •Be a dynamic, inspiring partner to our customers and for our associates •Curious •Approachable •Passionate •Solutions Finder Some of what you will get •Associate discount •Health and Dental benefits •RRSP/DPSP •Performance bonuses •Learning & Development programs •And more... Additional Information •A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience. •Exposure to moderate levels of noise generated by the print equipment. •You are required to stand in a stationary position for periods of time. This would occur while working on various orders. •Required to work a varying schedule to meet the needs of the business.This includes working evenings and weekends. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.