Overview of salaries statistics of the profession "ECommerce Sales Support Specialist in Canada"

PURPOSE OF JOB This Technical Customer Support position is a frontline Call Centre/Chat role that will assist in facilitating solutions of all services and troubleshooting technology, computer hardware, peripheral and software related issues to both external customers as well as store associates. For technical calls, this role requires applying a systematic review, accurate diagnosis and problem solving of hardware and software related issues. Recommends tech service paths to customers based on information to provide the customer with the most convenient service. The Services Advisor Representative will utilize information on file or through previous experience to respond to technical inquiries from Customers. They will make recommendations and facilitate accepted solutions through correct service paths to customers to resolve their services request and/or repair their device including Remote, in store or on-site IT Solutions. They will be responsible for selling and sharing the value of services including services subscriptions. The objective of this position is to provide the highest level of customer service and enhance the product ownership experience through the resolution of service and technical related issues. PRIMARY DUTIES AND RESPONSIBILITIES • Receives inbound calls/chats from customers for information on services, tech services and/or advanced troubleshooting of technical products using defined problem-solving methodology • Actively engage in service solutions sales. Facilitate appropriate solutions to ensure customer loyalty. Check for existing cases and construct individual case reference files and updates case management data base / logs, documents new case or updates case information • For remote IT pathway can explain benefits of offers to customers • Charge customers remotely (via link) for services • Checks for subscription validation in customer files in ETS • Assists customers in connecting to remote platform • Assists in managing remote que and handing off tickets to available technicians • Schedule customers in booking tool for tech repair services • Document product concerns; track and forward to Team Manager • Filter problem using listening and probing skills to determine root cause. • Provide information, data and direction to the path options as required. • Research for relevant product / repair information. • Perform follow ups on existing cases and close cases as appropriate. • Diagnoses end user problems using systematic listening and probing approach • Consults internal tools, computerized data base, manuals, circulars or internal resources for information on resolution procedures • Provides information and direction as required for simple problem resolution • Initiates dispatch procedure for hardware pickup / shipment as appropriate for limited product line • Review updates regularly to remain current with product offerings • Is required to remain current on new developments and changes through ongoing circular, e-mail, manual review; attends training updates as required by industry certifications or company requirement PHYSICAL DEMANDS / WORKING CONDITIONS • Ability to cover business needs to support program (confirm hours; eventually 24/7) RECOMMENDED QUALIFICATIONS Knowledge / Skill Requirements: • Excellent communication (oral and written), interpersonal, organizational, and presentation skills. • Professional and courteous manner. • Ability to work independently and within a Team environment from home and office with minimal supervision. • Ability to multi-task and work in a very fast paced environment. • Extraordinary customer service orientation • Must be adaptable to change • Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution • Ability to coordinate and communicate effectively with other business partners to maintain exceptional high service levels in a demanding environment • Maintains constructive working relationships despite differing perspectives • Ability to negotiate skillfully in difficult situations with both internal and external groups • Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner • Ability to take initiative with strong learning skills and easily adapts to new or different changing situations, requirements or priorities • Computer literate with Windows, MAC, iOS, Android based Operating Systems experience. • Technical understanding of Internet, search engine, and networking required. • Familiar with AS400 environment • Proficient using MS Office, excel, word, PowerPoint, etc. • Strong working knowledge of computer hardware and software issues • Bi-Lingual English/French. • Familiarity with remote diagnostic software and ability to use it effectively for the purposes of fulfilling job requirements. Experience: • 1 year of help desk or 1 year technical troubleshooting plus a minimum of 2 years customer service experience preferred. Education: • Post secondary education in a related field preferred • A+ certification preferred Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537 #bringyourpassion

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do At Solutionshop, we support customers with anything they need to be successful - everything from Print, Design, Digital Marketing, and Shipping Services. Solutionshop is one of the fastest growing areas at Staples. Our network of over 300 print locations & 6 closed-door print production centres gives us the firepower to be a leading print business in Canada. As Program Account Specialist, you will bring the vision of Solutionshop alive by executing new digital storefronts on Staple's B2B print platform. You will work with clients to gather digital assets, confirm functionality requirements, build, deploy, and onboard new customers to the platform. You will partner closely with B2B team to support the ongoing needs of customers and assist with new strategic account opportunities as makes sense. Specifically, you will: •Onboard new accounts by working with clients to ascertain their storefront site needs, develop site structure, determine opportunities for new functionality •Lead sitewide maintenance for all sites across the platform, ensuring content is up to date, sites are functioning properly and identified content or programming issues are rectified in a timely fashion •Review of inbound content updates and projects and in partnership with team Supervisor, delegation of tasks to Specialists •Develop test cases and troubleshoot site behaviour on platform systems along with the integration of all existing platforms including Fusion Pro, SalesForce and AS400 •Perform end-to-end review of web application functionality including customer, production, vendor, and administrative facing elements to ensure all parties receive proper information •Identify and evaluate obstacles and systems conflicts to provide recommendations and ultimately implement workable solutions •Code Variable Data Printing files through Fusion Pro & Java Script and testing of customer supplied databases to eliminate any unexpected code behaviour •Development of all training materials including virtual training, participant/instructor guides/job aids, support tools for systems-based content Some of what you need •3+ years in ecommerce development with expertise in digital storefronts •Has worked with system integration, specifically within Salesforce and POS (Point-of-Sale) •Familiarity with print process/workflow •Post-Secondary degree •Knowledge of Fusion Pro and Java Script •Curious •Approachable •Passionate •Solutions finder Some of what you will get •Associate discount •Health and Dental benefits •RRSP/DPSP •Performance bonuses •Learning & Development programs •And more... Additional Information •Remote Office environment •May require travel through Canada, possibly US (approx. 10%) #bringyourpassion

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do As the Product Content Specialist, you will own the online product content experience and creation and maintenance of all product content for all eCommerce SKUs: including images, product names, product descriptions, hierarchy and attributes. You will be responsible for sourcing, proofing images and product information from vendors and communicating with internal customers to effectively support product content requirements and priorities. You will also educate stakeholders on best practices based on standard content guidelines. Managing multiple merchandising categories, each day will be fast-paced, challenging, rewarding and meaningful. Specifically, you will: •Work closely with stakeholders and vendors to collect, maintain and enhance product listings •Collect product descriptions, key bullets, attributes and images required for item setup •Train and educate stakeholders & vendors on best practices and SKU onboarding tools •Proof, edit and proactively review content to ensure accuracy and consistency with copy, images and product presentation while meeting established deadlines •Identify and correct errors (ie. images that don't match descriptions, missing key attributes, spelling) and contribute to improving product hierarchy, sorting and search results •Create and maintain online search filters to ensure customers can navigate the website effectively •Create and update weekly reports to measure against performance KPI's •Manage and maintain the correct classification of a product to the hierarchy and execute ongoing changes in Product Information Management System (PIM) - working with SEO, Search, Analytics, and Merchandising to ensure consistent execution and optimal customer experience •Manage and maintain the correct set of attributes for each category in the Product Information Management (PIM) System to ensure customers navigate the website effectively •Key subject matter expert for a specific merchandising category •Monitor competitive sites to identify opportunities and best practices and make recommendations •Work directly with vendor partners to collect and enhance content assets Some of what you need •1-3 years of website content management systems •eCommerce/Retail experience preferred •Completion of post-secondary education with focus on ecommerce or related experience. •Business/Marketing management degree preferred •Working knowledge of Product Information Management System (PIM) •Strong computer skills and an ability to learn new software is critical •Proficient in MS Office with strong working knowledge of Excel and familiarity with databases •Strong attention to detail, ability to manage multiple priorities and work fast and efficiently while maintaining quality work •Comfortable working in an ambiguous environment with the ability to adapt to processes to support multiple categories •Bilingual in French and English preferred but not required •Curious •Approachable •Passionate •Problem solver Some of what you will get •Associate discount •Health and Dental benefits •RRSP/DPSP •Performance bonuses •Learning & Development programs •And more... Additional Information •Location: Richmond Hill •Option for remote work

As a Claims Account Specialist at Chase, you will be responsible for providing excellent customer service in a dynamic, fast-paced environment. Your role will involve finding solutions for our customers, demonstrating resilience, adaptability, and excellent communication skills. You will have the opportunity to work both independently and as part of a team, taking ownership of each customer interaction. This position offers a great opportunity for professional growth in a company that values diversity, equity, inclusion, integrity, and teamwork. Job Responsibilities : Communicate with customers in a metrics-driven environment Multi task between screens Demonstrate resiliency and extreme adaptability in a fast-paced environment Possess strong customer centricity Make decisions to work efficiently with customer Demonstrate personal excellence including punctuality, integrity, and accountability Approach problems logically and with good judgment to ensure the appropriate customer outcome Prioritize work to ensure efficiency Abide to all applicable regulatory and department practices and procedures Work independently and in a team environment Think critically and exercise independent judgement Required qualifications, capabilities, and skills: Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment High school diploma or GED required Preferred qualifications, capabilities, and skills: Ability to multitask using a computer and simultaneously provide customer support Comfortable in a fast-paced, consistently changing environment Previous experience working in a Call Center, Banking or Finance industry Have a passion for helping people by solving problems, presenting, and explaining solutions About usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.Salary: . Date posted: 04/04/2024 10:30 PM

BASIC QUALIFICATIONS• Minimum B2.2 level German Language Certification is Mandatory, C1 preferred.- Graduation in respective German Language through renowned Campus 2024 can also apply.• Business proficient fluency in both written and verbal English and German languages. • Strong investigation skills to find root cause of metric issues and the ability to provide viable solutions for Sellers. • Awareness of how your direct actions impact the buyer experience and Amazon's potential for bad debt. Flexibility to work various shifts, including working one weekend day or alternative start-end times • Experience with Microsoft Office, including Outlook, Word, and Excel Ability to compose a grammatically correct, concise and accurate written and verbal response. • Embrace constant change with flexibility and good grace. Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow. • Demonstrated ability to deal with ambiguity Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers • Demonstrates effective communication, composure, and professional attitude Exemplary performance record, particularly with regard to quality & productivity Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.DESCRIPTIONOverview: Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. Key job responsibilitiesOverview: Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. POSITION DESCRIPTION: Account Health Support German Specialist LANGUAGE REQUIREMENTS: English & GermanPROCESS TYPE: Voice Process (Inbound and Outbound Calling) SHIFT REQUIREMENTS: Rotational Shifts and Week Offs (should be flexible to work as per business requirements)The Account Health Support Specialist acts as the primary interface between Amazon and our business partners. The Account Health Support Specialist will be responsible for providing timely and accurate operational support to Sellers selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Account Health Support Specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases. The Account Health Support Specialist position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate complex transactions. The Account Health Support Specialist will be required to engage in frequent written and verbal communication. They also will be required to contact business partners by phone. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONSInterpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers. Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns. Problem solving skills. Bachelor's Degree. Demonstrated ability to analyze problems logically. Self-disciplined, diligent, proactive and detail oriented. Time management and organizational skills. Proven ability to work in fast paced dynamic environments where decisions are made without compromising on customer experience and financial losses. Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns. Demonstrated positive, results oriented attitude. Team player capable of learning and sharing knowledge in global team environment. Ability to effectively manage time, and individually prioritize multiple tasks of competing priority. Ability to maintain high levels of confidentiality and data security standards. Demonstrate flexibility to work overtime hours as per business requirement. Proven ability to correctly identify fraud patterns.Salary: . Date posted: 04/08/2024 09:50 PM

BASIC QUALIFICATIONSExperience with ExcelExperience analyzing data and best practices to assess performance driversExperience in omni-channel marketing, search engine marketing or search engine optimizationGraduate Degree with Advanced Italian language skill (minimum B2 or above)Bachelor's or Post graduate Degree (MBA) degree in Digital Marketing or related streamsPrior experience of managing global clients along with owning up their individual performance goalsSuperior verbal and written communication skills as demonstrated by experienceAdvanced computer literacy especially in Microsoft Office applications - Excel, Access, Word and PowerPointSound judgment and flexibility in balancing program requirements, tight deadlines, and keeping people and projects moving on scheduleDesire to work in a fast-paced, challenging and ambiguous environmentAn organized approach and a real team player who is willing to roll up sleeves.DESCRIPTIONAmazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened its online retail in July 1995 and today, stands as one of the world's largest internet retailer. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. We operate retail websites in 15 countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history. Amazon.com operates in global eCommerce environment without boundaries, and operates a diverse set of businesses worldwide, including Retail, third party marketplaces, eCommerce platforms, web services for developers.Advertiser Success Team (AST) assists with Onboarding new Advertisers and works on Optimizing accounts of existing Advertisers on SSPA or SA (Search Advertising). While Onboarding new Advertisers, we focus on providing a 1:1 personalized assistance in educating new Advertisers, setting them up for success. On Optimization, we perform account level optimizations, which include editing KWs, ASINs, bids, budgets & new campaign creation aligned to Advertiser goals. We are building a team of energetic and highly motivated Account Specialists who will help new and existing Advertisers understand the scope within Amazon Advertising programs to grow their business. Working with new Advertisers, you will be responsible to help equip them to identify the Advertising business opportunity, review their product listings, create Advertising campaigns and help them adopt high value actions on their account to influence their success in Advertising. You will work with a wide range of businesses to eliminate blockers to an advertiser's success while driving greater commitment and results.We are looking for a hands-on, creative, detail-oriented, analytical, and highly-motivated Sr. Specialist who will help new and existing Advertisers understand the scope within Amazon Advertising programs to grow their business. Working with new Advertisers, you will be responsible to help equip them to identify the advertising business opportunities, review their product listings, create advertising campaigns, and help them adopt high value actions on their account to influence their success in advertising. With existing advertiser, you will assist them to optimize their accounts tailor to their business goals. Ensuring seamless execution of smart, effective campaigns, deliver to advertiser's needs and assist in driving new and repeat opportunities for the business.To be successful in this role, one should have an experience of interacting with global clients (phone/email), be an effective communicator, quick to learn new tools and systems and flexible in the face of changes. You play a key role on the account team, growing the business by being the customer expert, developing audience and optimization recommendations. Our environment is fast-paced and requires someone who is comfortable working in a deadline-driven environment. You will carry business goals and will be measured on key metrics aligned to the sales and account management teams' goals. You should have great attention to detail, solid deep dive ability and researching skills, strong judgment skills, ability to multi task (in terms of assisting multiple Advertisers with different issues at any one time) and more importantly, be customer obsessed. Technically sound in online Advertising, one should possess excellent verbal & written communication skills and should be able to explain issues and paths to resolution to Advertisers quickly and efficiently. You possess strong analytical ability, and will develop deep expertise in Amazon's products and proprietary metrics to build winning campaigns and optimizing performance to derive insights and meet our advertisers' needs. You also thrive in ambiguous situations, with exemplary stakeholder management and communication skills, helping you work across global locations.Key job responsibilitiesCore responsibilities include: -- Provide Onboarding and Optimization support through 1:1 education and online trainings, along with setting up and optimizing campaigns for new and existing Advertisers- Understand Performance Advertising and uses various tools and techniques to fix campaign set-up with a focus on improving and managing campaign performance and provide related campaign optimization support- Provide input to improvise existing standard work instructions (SOPs) and ensures no deviations from the standard operating procedures- Calling advertisers is a part of the job, however does not happen on a daily basis. Candidate should be willing to get on regular/daily calls (scheduled/unscheduled) with advertisers to discuss the strategy to be followed for their accounts.- Taking complete ownership for a portfolio of accounts - Standard and High Value advertisers- Open for communication via, phone, chat with internal and external stakeholders as customers.- Engaging with advertisers/in-country Account Manager to understand their advertising goals and expectations from the program- Leading kickoff calls with advertisers and drives discussion using a preset agenda, as and when necessary. Flawlessly executing end-to-end ad-optimization, liaising with key internal and external stakeholders- Respond promptly & accurately to advertiser queries and help them resolve issues with regards to their campaigns- Troubleshoot any technical or implementation issues, collaborating with internal teams to develop quick and sound solutions, provide feedback to the marketing and product development teams to improve advertiser experience- Identify opportunities to improve designed Amazon product based on customer feedback, data analysis, and feature gaps with competitive products- Taking complete ownership for a portfolio of accounts - Standard and High Value advertisers- Open for communication via, phone, chat and others means with customers- Analyzing account performance against key metrics to identify, recommend and implement optimization solutions to increase efficiency and meet clients' KPIs- Analyzing data trends and creating keywords lists, bids and budget suggestions; gathering and analyzing data at account/campaign/industry level- Monitoring and communicating campaign progress through regular, in-depth activity reports and insights, using this knowledge as a basis for future campaigns- Working with Account Management, Sales & Marketing and Product teams to identify and solve issues blocking advertiser performance- Preparing documents around best practices, SOPs and framework for innovations- Identifying opportunities to improve Amazon Advertising's product based on customer feedback, data analysis, and feature gaps with competitive products- Mentor new joiners and bring them up to speed with regards to program and processWe are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDPREFERRED QUALIFICATIONS2+ years of programmatic advertising experienceExperience in e-commerce or online advertisingMBA in Digital Advertising or other related Master's degreeExperience in e-commerce, retail, Sales & Marketing or advertisingPassion for online advertising and a track record of delivering outstanding resultsExperience interpreting data and making business recommendationsDemonstrated high attention to detail and proven ability to manage multiple, competing priorities simultaneouslyExperience in data analysis, either professional experience or through your educationGoogle Ad Words / Bing Ads certification will be added benefitAdvanced computer literacy especially in Microsoft Excel and SQLExperience in tools such as Salesforce is an advantage.Salary: . Date posted: 04/02/2024 09:17 AM

Job Type:Permanent Work Model:Hybrid Reference code:126187 Primary Location:Toronto, ON All Available Locations:Toronto, ON Our Purpose At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization. By living our Purpose, we will make an impact that matters. Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. Experience a firm where wellness matters. Be expected to share your ideas and to make them a reality. What will your typical day look like?Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization. Work you'll do In the O2E Global Business Process Support role, you will work closely with the Transformation team on the following: Research solutions, frameworks and methodologies to address specific project needs Use analytical frameworks to identify, prioritize, structure and solve complex business problems Perform quantitative and qualitative analysis including use of a wide variety of analytics platforms Develop effective working relationships with globally dispersed team and clients Contribute content for presentations and reports, as well as supporting analytics for consumption by various levels of leadership Team organization and project management skills About the teamThe Transformation team is responsible for identifying innovations internally and externally and applying them to Deloitte's global transformation strategy. The team manages related strategic projects coordinating heavily with global functional and technical teams. The team reports to the Chief Transformation Officer and has frequent exposure to the CIO, COO and other senior leaders across Deloitte. The team accelerates transformation through innovative change across DTTL and Member Firms enabled by globally integrated, consistent and transparent business processes, investment frameworks, and program leadership. Enough about us, let's talk about youDo you possess the following?: Education(degree):Bachelor's Degree required. MBA or other relevant Masters degree preferred. Outstanding academic background: undergraduate degree with rigorous analytical and quantitative focus. Years of Experience:Over 4 years overall experience. At least 2 years' experience from a top tier strategy consulting firm, large Corporate or $1B+ private enterprise. Job Specific Skills: Excellent business acumen needed across sales, quality and risk assessments, and engagement delivery activities Ability to synthesize information and business requirements and structure this into meaningful recommendations Ability to leverage proven techniques to elicit and analyze client needs; ability to provide key input into solutions that meet and often exceed client needs Outstanding research and presentation skills; superior PowerPoint and Excel skills required Outstanding attention to detail and work independetly Flexibility and ability to pivot work as necessary Proactive and results-oriented player who wants to contribute to a high performance team Ability to interpret business objectives and drivers to shape initiatives Ability to work under constantly changing conditions and tight deadlines Strong written and verbal communication skills with the ability to present confidently Strong problem solving and troubleshooting skills Comfortable working in a global, matrixed environment Total RewardsThe salary range for this position is $69,000 - $114,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life. Be yourself, and more. We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance. You shape how we make impact. Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be. Be the leader you want to be Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader. Have as many careers as you want. We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.The next step is yours At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative . We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis). By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally. Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.Job Segment: Business Process, Developer, MBA, Project Manager, Equity, Management, Technology, Finance

Job Summary:THE TEAMLive Nation Entertainment is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, ecommerce and artist management.Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show. At Ticketmaster Fans come first.We care passionately about our fan's interaction with our sales and service channels and as the world's leading ticketing company, we are committed to setting the standard for a great fan experience. We support and guide fans by delivering exceptional service because live only happens once. THE JOBReporting to the Senior Manager - Planning & Workforce, this role will be responsible for supporting the delivery of specialist projects, business reviews and operational support requirements for the Contact Centre.This role will be responsible for creating and developing and maintaining short, medium, and long-term forecasting to ensure SLA's are met whilst working closely with the Planning & Operations Manager to establish effective global resource sharing models and processes. Operationally, it will be responsible for the smooth running of the day to day contact centre operation- ensuring a good service is provided to stakeholders, working with those stakeholders to overcome any obstacles that may threaten that service, providing accurate and timely reports. To ensure the continued development and success of the centre you will challenge the norm on a regular basis, you will be comfortable and confident to question and amend processes, procedures and ways of working to deliver better results.WHAT YOU WILL BE DOINGUse statistical models to create daily / weekly / monthly contact centre forecasts using inputs from multiple sources to ensure staffing levels are optimal in order to meet all SLA requirements.You will be the direct line manager for the Planning Assistant in AU/NZ. Identify any processes that may impact the businesses reputation, suggesting alternative solutions and overseeing implementation of these solutions. Monitor incoming contact drivers / trends and feed this into the operations team.Ensure we are adequately staffed across all workstreams and call out any concerns/gaps.Liaise with the training team on any areas/gaps where we require further training.Proactively make recommendations to improve fan experience.Work with relevant technical teams to introduce any new processes.Respond to any business disruption affecting Fan Support and assist in solutions.Provide operational support to departments as necessary using experience and knowledge to support the management of that department during whatever challenge they are facing. Accurately map processes for automation. Highlighting areas of concern and potential cost savings.Liaise with internal departments to implement and thoroughly test automations.Liaise and co-ordinate with all internal departments on a regular basis to maintain relationships and effective working processes.Use BI tools to analyse data from various sources; highlighting trends, contact drivers and actionable insights.Work closely with your peers, offering support and guidance when required.Be proactive, make recommendations to continuously improve the Fan and client experience, including the internal service, putting solutions into practice.Monitor, measure, report and communicate on operational issues, opportunities and achievements within agreed formats and timescales.Liaise with other functional/departmental managers to understand all aspects and needs of development, and to ensure they are fully informed of operational objectives, purposes and achievements.Identify organisational gaps and any potential business disruption. Ensure all team members are participating and communicating effectively.Additional duties in line with business needs and requirements.WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)Has a thorough knowledge of Contact Centre and practices.Have a good understanding of Zendesk and Five9.Has experience of planning within a contact centre environment.Has a thorough understanding of all Contact Centre Departments including Fan Support, and Client Support. Strong leadership and communications skills.Conducts thorough searches for information when reviewing procedures or problems.Excellent time management skills and a high level of accuracy. Experience in taking complex datasets and statistical analytical techniques to produce actionable outputs. Has a thorough understanding of all Customer Service touch points and contact channels including Phone, Email, Social Media and Helpdesk .YOU (BEHAVIOURAL SKILLS)A strong collaborative ability to interact, influence and present to operational leadersHas an inquisitive mind and proactive nature, will think innovatively, creatively and challenge existing processes when reviewing procedures or approaching problemsCarefully considers the impact of a broad range of related issues or factors and considers alternatives when suggesting resolutions.Makes decisions in a timely manner, considering both the immediate and long-term consequences, applying logic in all instancesResponds with flexibility, positivity and resilience when faced with multiple demands, shifting priorities, ambiguity or rapid changeDemonstrates ethical behaviours and adapts own behaviour to take account of others' expectationsAsks appropriate questions to ensure understanding, in order to generate new ideas and innovative solutions.Organises time effectively and plans for future needs.Seeks to understand the business environment in which we operate and stays abreast of issues and events that have an impact on the business and industry.Displays ability to learn, change, and innovate.Promotes a positive and friendly culture and demonstrates ethical behaviour.Carefully weighs the impact of a broad range of related issues or factors.LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.#LI-NL1#TMAU#TM-onsiteSalary: . Date posted: 04/15/2024 09:30 AM

Job Summary: Assist the Cash Manager in managing business relationships and accounting processes while driving efficiencies in systems and processes.Ensure timely and accuracy of transactional processing and accounting entries across all areas of Retail and the eCommerce platforms.Participate in and oversee period close activities ensuring all deadlines across the operations are met and escalating to management any unforeseen issues or concerns.Analyze opportunities, develop viable solutions to implement process improvements. Seek out and implement industry best practices.Interact with internal and external stakeholders in fulfilling inquiries, data requests or analysis.Evaluate and recommend to the Cash Manager and Compliance Team appropriate internal controls where necessary. Ensure compliance with SOC and oversee processes and support testing as required.Complete daily /monthly closing procedures and journal entries for sales audit, bank/ credit card fees and chargebacks, and A/R clearings.Develop and generate management reports, review and analyse information for loss prevention and business finance stakeholders (Sales Audit Control Reporting) to identify and explain potential loss or variances against business forecast.Analyse management reports for Retail and eCommerce to identify training, policy and procedure changes, and process improvement opportunities.Daily monitor and analyse system data reports to ensure checks in balance between interfacing systems preventing matching and/or reconciliation issues and ensuring data integrity between systems.Complete weekly front of house & balance sheet reconciliations for bank and bank charges, A/R, VAT, and other relevant balance sheet accounts impacting Retail or D2C. In support of the Cash Manager, also review other Cash Analyst reconciliations for accuracy and completion of reconciliations.Assist with analysing, automating and streamlining Retail and D2C processes and other business and process activities to improve the overall effectiveness and efficiency of operations.Assist with the year-end financial audit and testing of SOX controls.Perform variance analysis and explain the revenue and cost lines that are outside of business/financial thresholds as it pertains to Sales/AR/Bank Fees. Research and troubleshoot any adjustments or reconciling items to include liaising with business finance teams, operations teams, IT, the warehouse, and any other pertinent stakeholders to resolve timely.Daily/Monthly:Checking information has been loaded correctly loaded into the reconciliation system. Troubleshooting and, where necessary, co-ordinating with IT/ business analyst/Treasury and external partners to resolve the issue ensuring issues flagged are resolved within 2 business days and escalated to management if issue cannot be resolved timely.Analysing matching items and resolving the exceptions, including liaising with the business on missing cash receipts (physical stores), missing payment captures and chargebacks/exchanges (ecommerce and physical).Prepare sales control report for the business - highlighting any risk areas.Provide ad-hoc reporting and analysis to the business.Ongoing/Projects:Work with Line Manager to propose changes to optimise processes.Liaise with Payment Acquirers (Worldpay, Elavon....) on the information processes and to follow-up on fees/chargebacks.Assist in the migration of new LOBs into the reconciliation system, this may include performing UAT testing, reviewing project process flows, and validating process integration recommendations.Ensure the necessary steps are taken to incorporate new markets and business strategies.Liaising with internal & external auditors as required and assisting accounting manager with all audit deliverables.About The Walt Disney Company (Corporate): At Disney Corporate you can see how the businesses behind the Company's powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you'll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe. About The Walt Disney Company: The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with UTV Software Communications Private Ltd , which is part of a business we call The Walt Disney Company (Corporate) .Salary: . Date posted: 04/16/2024 08:36 AM

Job Summary: Assist the Cash Manager in managing business relationships and accounting processes while driving efficiencies in systems and processes.Ensure timely and accuracy of transactional processing and accounting entries across all areas of Retail and the eCommerce platforms.Participate in and oversee period close activities ensuring all deadlines across the operations are met and escalating to management any unforeseen issues or concerns.Analyze opportunities, develop viable solutions to implement process improvements. Seek out and implement industry best practices.Interact with internal and external stakeholders in fulfilling inquiries, data requests or analysis.Evaluate and recommend to the Cash Manager and Compliance Team appropriate internal controls where necessary. Ensure compliance with SOC and oversee processes and support testing as required.Complete daily /monthly closing procedures and journal entries for sales audit, bank/ credit card fees and chargebacks, and A/R clearings.Develop and generate management reports, review and analyse information for loss prevention and business finance stakeholders (Sales Audit Control Reporting) to identify and explain potential loss or variances against business forecast.Analyse management reports for Retail and eCommerce to identify training, policy and procedure changes, and process improvement opportunities.Daily monitor and analyse system data reports to ensure checks in balance between interfacing systems preventing matching and/or reconciliation issues and ensuring data integrity between systems.Complete weekly front of house & balance sheet reconciliations for bank and bank charges, A/R, VAT, and other relevant balance sheet accounts impacting Retail or D2C. In support of the Cash Manager, also review other Cash Analyst reconciliations for accuracy and completion of reconciliations.Assist with analysing, automating and streamlining Retail and D2C processes and other business and process activities to improve the overall effectiveness and efficiency of operations.Assist with the year-end financial audit and testing of SOX controls.Perform variance analysis and explain the revenue and cost lines that are outside of business/financial thresholds as it pertains to Sales/AR/Bank Fees. Research and troubleshoot any adjustments or reconciling items to include liaising with business finance teams, operations teams, IT, the warehouse, and any other pertinent stakeholders to resolve timely.Daily/Monthly:Checking information has been loaded correctly loaded into the reconciliation system. Troubleshooting and, where necessary, co-ordinating with IT/ business analyst/Treasury and external partners to resolve the issue ensuring issues flagged are resolved within 2 business days and escalated to management if issue cannot be resolved timely.Analysing matching items and resolving the exceptions, including liaising with the business on missing cash receipts (physical stores), missing payment captures and chargebacks/exchanges (ecommerce and physical).Prepare sales control report for the business - highlighting any risk areas.Provide ad-hoc reporting and analysis to the business.Ongoing/Projects:Work with Line Manager to propose changes to optimise processes.Liaise with Payment Acquirers (Worldpay, Elavon....) on the information processes and to follow-up on fees/chargebacks.Assist in the migration of new LOBs into the reconciliation system, this may include performing UAT testing, reviewing project process flows, and validating process integration recommendations.Ensure the necessary steps are taken to incorporate new markets and business strategies.Liaising with internal & external auditors as required and assisting accounting manager with all audit deliverables.var jobInfo = { category: 'Finance and Accounting', location: 'Mumbai, Maharashtra, India', req: '10062579', } About The Walt Disney Company (Corporate): At Disney Corporate you can see how the businesses behind the Company's powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you'll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe. About The Walt Disney Company: The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with UTV Software Communications Private Ltd , which is part of a business we call The Walt Disney Company (Corporate) .Salary: . Date posted: 04/16/2024 06:29 AM

THE TEAMThe mission of the Digital Sales Management Team is to maximize sales performance.THE OPPORTUNITYAritzia is growing and our Digital Sales Management team is growing with it. This is a unique opportunity to be part of the team responsible for delivering against Aritzia's Digital vision. You will play a pivotal role in maximizing digital sales performance by identifying opportunities and driving them to exemplary realization, ensuring a world-class offering across Canada, USA, and International. With people at the heart of everything we do, you will support your high-potential people to grow rewarding careers at Aritzia-while enjoying one yourself.THE ROLEAs the Senior Manager, Digital Sales Management, you will:Evaluate sales performance to identify short-term and long-term opportunities in support of the divisional strategy, roadmap and plansCollaborate with leadership to develop annual and seasonal growth plans and strategies while remaining proactive and connected to external trends to identify commercial opportunities relevant to Aritzia's businessAnalyze and support in preparation of divisional OKRs that contribute to our overall strategic business planStory-tell and translate data into actionable insights that can be clearly understood and adopted by cross-functional partners and leadership for immediate actionsIdentify and execute against sales driving opportunities across multiple functions - developing action plans to operationalize, manage and coordinate cross-functional efforts and relationships to achieve key resultsPerform ad-hoc analysis as needed to assist leadership in decision-makingTHE QUALIFICATIONSThe Senior Manager, Digital Sales Management has:Proven skills, certifications, education and/or experience, including:Strong Business AcumenData Analysis and Story-tellingDigital, Retail, Merchandising / Product experience as asset A commitment to learn and apply Aritzia's Values and Business and People Leadership principles The ability to collaborate fluently with cross-functional partners A commitment to quality and investing in results that add value to the business THE COMPENSATIONThe typical hiring range for this position is $130,000 - $150,000 CAD per year. The final agreed upon salary may vary based on factors such as job-related knowledge, skills and experience. Additionally, this position may be eligible for bonus.We are always looking for top talent. If your qualifications differ from those listed above, the scope of work and final agreed upon salary may be adjusted to reflect your individual qualifications.Aritzia's Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy. With comprehensive benefits, aspirational workspaces and elevated employee perks and experiences - we provide it all.THE PERKSSome of the industry-leading benefits you will receive working at Aritzia:Product Discount - Maybe you've heard of our famous product discount? Or our exclusive private shopping events? You have now. A-OK Commissary & Cafe - Everyday Luxury dining, exclusive to Aritzia. Our in-house bistro and cafe is a private oasis where employees can enjoy curated, subsidized Everyday Luxury dining. The SET - Our in-office fitness studio and gym with state-of-the-art equipment, custom-created classes and optional personal training. Open 7 days a week, it works out well. Aritzia Virtual Wellness - Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they're physical, mental, social or financial. Aspirational Workplace - Our offices are specially designed to be spaces of creativity, productivity and inspiration. They're also dog friendly. Woof.Amenities - Additional amenities include a private parent's room, shower facilities with elevated complementary conveniences, bike rooms and more.The Extras - We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos and on-site medical care.ARITZIAAritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.

BASIC QUALIFICATIONS- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience- 3+ years of design, implementation, or consulting in applications and infrastructures experience- 10+ years of IT development or implementation/consulting in the software or Internet industries experienceDESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Are you excited to work with the team that enables India's conglomerates to build innovative services with AWS, scaling to serve billion+ Indians? The Cross-Industry team in AWS India Pvt Ltd is looking for a Solutions Architect who can work with our customers who are augmenting their existing business empries with new business models on the foundations of payment infrastructure like UPI, quick commerce, widespread 4G internet access, affordable smartphones, exploding digital content, identity infrastructure like Aadhar and world class cloud infrastructure. These new businesses are rapidly and profoundly changing everyday life of billion+ Indians through their services of ecommerce, rides sharing, food delivery, social media, telemedicine, gaming, FinTech and many more.Key job responsibilitiesYour broad responsibilities will include: owning the technical engagement and ultimate success around specific implementation projects, and developing a deep expertise in the AWS technologies as well as broad know-how around how applications and services are constructed using the AWS platform. An ideal candidate will have owned the architecture and designed IT systems deployed at scale, have worked as a part of Center of Excellence, Innovation Centers etc. to investigate adoption of new technologies, have experience with multiple technologies, patterns and frameworks; and is able to figure out trade-offs between them, be hands-on, and can roll up their sleeves should need be to do Proof of Concepts and demonstrate technologies. Candidate should be good at identifying repeatable pattern and best practices, picking up new technologies & constant learners.The ideal candidate will possess customer facing skills that will allow them to represent AWS India well within a customer's or partner's environment and drive discussions with senior personnel within the company, as well as a technical background that enables them to easily interact and give guidance to software developers and architects in India. S/he should also have a demonstrated ability to think strategically about business, product, and technical challenges.A day in the lifeThe selected candidate will work with conglomerates to map business requirements to technology. This will include but not limited to, understanding various design patterns & discern between various data & compute technologies. The candidate will also ensure right TCO while meeting the functional & non-functional requirements. The candidate will also guide on building DevSecOps, Observability & Monitoring of Infrastructure & Applications; conduct Well Architected Reviews; partner with AWS Domain & Technology Specialists to implement innovative solutions; collaborate with the Service Teams to identify feature gaps & engage with Technical communities and Customer C-Suite on Technology strategy & Best practices.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.About the teamThe Cross-Industry team is one of the most diverse teams you would ever get in your career. Our team members have deep technology experience spanning areas of Analytics, IoT, AI/ML, Observability, Resiliency & Security. Top it up with years of domain expertiese across Automotive, Manufacturing, HCLS, Travel & Hospitality - this is the team where Tech meets Business for the largest movers & shakers of India's push to $5T economy. We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 5+ years of infrastructure architecture, database architecture and networking experience- Knowledge of SAP systems (like SAP Business Suite, S/4HANA, SAP Business Warehouse, SAP HANA, SAP Business Objects, etc.) and their architecture and infrastructure needs- Experience working with end user or developer communitiesSalary: . Date posted: 04/18/2024 09:17 AM

At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Fraud Specialist's work is creative, exciting, and different every day.As a Specialist I in Fraud, you will receive approximately 80 - 100 inbound calls a day specifically regarding fraud on customer accounts. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.Job Responsibilities: Work in a call center environment that requires 100% phone-based customer interaction Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers Communicate with customers in a metrics-driven environment Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment Take ownership of each customer interaction while treating them with respect and responding with empathy Work both independently and in a team environment Abide by all applicable regulatory and departmental practices and procedures Required qualifications, capabilities, and skills: Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment High school diploma or GED required Preferred qualifications, capabilities, and skills: Ability to multitask using a computer and simultaneously provide customer support Comfortable in a fast-paced, consistently changing environment Previous experience working in a Call Center, Banking or Finance industry Have a passion for helping people by solving problems, presenting, and explaining solutions Work Schedule:Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.Salary: . Date posted: 04/17/2024 10:28 PM

Job Type:Permanent Work Model:Hybrid Reference code:126187 Primary Location:Toronto, ON All Available Locations:Toronto, ON Our Purpose At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization. By living our Purpose, we will make an impact that matters. Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. Experience a firm where wellness matters. Be expected to share your ideas and to make them a reality. What will your typical day look like?Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization. Work you'll do In the O2E Global Business Process Support role, you will work closely with the Transformation team on the following: Research solutions, frameworks and methodologies to address specific project needs Use analytical frameworks to identify, prioritize, structure and solve complex business problems Perform quantitative and qualitative analysis including use of a wide variety of analytics platforms Develop effective working relationships with globally dispersed team and clients Contribute content for presentations and reports, as well as supporting analytics for consumption by various levels of leadership Team organization and project management skills About the teamThe Transformation team is responsible for identifying innovations internally and externally and applying them to Deloitte's global transformation strategy. The team manages related strategic projects coordinating heavily with global functional and technical teams. The team reports to the Chief Transformation Officer and has frequent exposure to the CIO, COO and other senior leaders across Deloitte. The team accelerates transformation through innovative change across DTTL and Member Firms enabled by globally integrated, consistent and transparent business processes, investment frameworks, and program leadership. Enough about us, let's talk about youDo you possess the following?: Education(degree):Bachelor's Degree required. MBA or other relevant Masters degree preferred. Outstanding academic background: undergraduate degree with rigorous analytical and quantitative focus. Years of Experience:Over 4 years overall experience. At least 2 years' experience from a top tier strategy consulting firm, large Corporate or $1B+ private enterprise. Job Specific Skills: Excellent business acumen needed across sales, quality and risk assessments, and engagement delivery activities Ability to synthesize information and business requirements and structure this into meaningful recommendations Ability to leverage proven techniques to elicit and analyze client needs; ability to provide key input into solutions that meet and often exceed client needs Outstanding research and presentation skills; superior PowerPoint and Excel skills required Outstanding attention to detail and work independetly Flexibility and ability to pivot work as necessary Proactive and results-oriented player who wants to contribute to a high performance team Ability to interpret business objectives and drivers to shape initiatives Ability to work under constantly changing conditions and tight deadlines Strong written and verbal communication skills with the ability to present confidently Strong problem solving and troubleshooting skills Comfortable working in a global, matrixed environment Total RewardsThe salary range for this position is $69,000 - $114,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life. Be yourself, and more. We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance. You shape how we make impact. Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be. Be the leader you want to be Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader. Have as many careers as you want. We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.The next step is yours At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative . We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis). By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally. Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.Job Segment: Business Process, Developer, MBA, Project Manager, Consulting, Management, Technology

BASIC QUALIFICATIONSGraduate Degree with Advanced German language skill (minimum B2.2 or above)Bachelor's or Post graduate Degree (MBA) degree in Digital Marketing or related streamsPrior experience of managing global clients along with owning up their individual performance goalsSuperior verbal and written communication skills as demonstrated by experienceAdvanced computer literacy especially in Microsoft Office applications - Excel, Access, Word and PowerPointSound judgment and flexibility in balancing program requirements, tight deadlines, and keeping people and projects moving on scheduleDesire to work in a fast-paced, challenging and ambiguous environmentAn organized approach and a real team player who is willing to roll up sleeves.DESCRIPTIONAmazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened its online retail in July 1995 and today, stands as one of the world's largest internet retailer. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. We operate retail websites in 15 countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history. Amazon.com operates in a virtual, global eCommerce environment without boundaries, and operates a diverse set of businesses worldwide, including Retail, third party marketplaces, eCommerce platforms, web services for developers.Advertiser Success Team (AST) assists with Onboarding new Advertisers and works on Optimizing accounts of existing Advertisers on SSPA or SA (Search Advertising). While Onboarding new Advertisers, we focus on providing a 1:1 personalized assistance in educating new Advertisers, setting them up for success. On Optimization, we perform account level optimizations, which include editing KWs, ASINs, bids, budgets & new campaign creation aligned to Advertiser goals. We are building a team of energetic and highly motivated Account Specialists who will help new and existing Advertisers understand the scope within Amazon Advertising programs to grow their business. Working with new Advertisers, you will be responsible to help equip them to identify the Advertising business opportunity, review their product listings, create Advertising campaigns and help them adopt high value actions on their account to influence their success in Advertising. You will work with a wide range of businesses to eliminate blockers to an advertiser's success while driving greater commitment and results.We are looking for a hands-on, creative, detail-oriented, analytical, and highly-motivated Sr. Specialist who will help new and existing Advertisers understand the scope within Amazon Advertising programs to grow their business. Working with new Advertisers, you will be responsible to help equip them to identify the advertising business opportunities, review their product listings, create advertising campaigns, and help them adopt high value actions on their account to influence their success in advertising. With existing advertiser, you will assist them to optimize their accounts tailor to their business goals. Ensuring seamless execution of smart, effective campaigns, deliver to advertiser's needs and assist in driving new and repeat opportunities for the business.To be successful in this role, one should have an experience of interacting with global clients (phone/email), be an effective communicator, quick to learn new tools and systems and flexible in the face of changes. You play a key role on the account team, growing the business by being the customer expert, developing audience and optimization recommendations. Our environment is fast-paced and requires someone who is comfortable working in a deadline-driven environment. You will carry business goals and will be measured on key metrics aligned to the sales and account management teams' goals. You should have great attention to detail, solid deep dive ability and researching skills, strong judgment skills, ability to multi task (in terms of assisting multiple Advertisers with different issues at any one time) and more importantly, be customer obsessed. Technically sound in online Advertising, one should possess excellent verbal & written communication skills and should be able to explain issues and paths to resolution to Advertisers quickly and efficiently. You possess strong analytical ability, and will develop deep expertise in Amazon's products and proprietary metrics to build winning campaigns and optimizing performance to derive insights and meet our advertisers' needs. You also thrive in ambiguous situations, with exemplary stakeholder management and communication skills, helping you work across global locations.Key job responsibilitiesCore responsibilities include: - Provide Onboarding and Optimization support through 1:1 education and online trainings, along with setting up and optimizing campaigns for new and existing Advertisers Understand Performance Advertising and uses various tools and techniques to fix campaign set-up with a focus on improving and managing campaign performance and provide related campaign optimization support Provide input to improvise existing standard work instructions (SOPs) and ensures no deviations from the standard operating procedures Calling advertisers is a part of the job, however does not happen on a daily basis. Candidate should be willing to get on regular/daily calls (scheduled/unscheduled) with advertisers to discuss the strategy to be followed for their accounts. Taking complete ownership for a portfolio of accounts - Standard and High Value advertisers Open for communication via, phone, chat with internal and external stakeholders as customers. Engaging with advertisers/in-country Account Manager to understand their advertising goals and expectations from the program Leading kickoff calls with advertisers and drives discussion using a preset agenda, as and when necessary. Flawlessly executing end-to-end ad-optimization, liaising with key internal and external stakeholders Respond promptly & accurately to advertiser queries and help them resolve issues with regards to their campaigns Troubleshoot any technical or implementation issues, collaborating with internal teams to develop quick and sound solutions, provide feedback to the marketing and product development teams to improve advertiser experience Identify opportunities to improve designed Amazon product based on customer feedback, data analysis, and feature gaps with competitive products Taking complete ownership for a portfolio of accounts - Standard and High Value advertisers Open for communication via, phone, chat and others means with customers Analyzing account performance against key metrics to identify, recommend and implement optimization solutions to increase efficiency and meet clients' KPIs Analyzing data trends and creating keywords lists, bids and budget suggestions; gathering and analyzing data at account/campaign/industry level Monitoring and communicating campaign progress through regular, in-depth activity reports and insights, using this knowledge as a basis for future campaigns Working with Account Management, Sales & Marketing and Product teams to identify and solve issues blocking advertiser performance Preparing documents around best practices, SOPs and framework for innovations Identifying opportunities to improve Amazon Advertising's product based on customer feedback, data analysis, and feature gaps with competitive products Mentor new joiners and bring them up to speed with regards to program and processWe are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDPREFERRED QUALIFICATIONSExperience in e-commerce or online advertisingMBA in Digital Advertising or other related Master's degreeExperience in e-commerce, retail, Sales & Marketing or advertisingPassion for online advertising and a track record of delivering outstanding resultsExperience interpreting data and making business recommendationsDemonstrated high attention to detail and proven ability to manage multiple, competing priorities simultaneouslyExperience in data analysis, either professional experience or through your educationGoogle Ad Words / Bing Ads certification will be added benefitAdvanced computer literacy especially in Microsoft Excel and SQLExperience in tools such as Salesforce is an advantage.Proven work experience of 4-6 years in sales / marketing efforts (Performed role of an Individual Contributor for 2 years is an advantage)Salary: . Date posted: 04/22/2024 10:43 PM

BASIC QUALIFICATIONS- 1+ years of program or project management experience- Knowledge of SQL and Advanced Excel (Array and Statistical formulas)- Experience using data to influence business decisions- Bachelors degree in Economics, Marketing, Advertising, Statistics, Engineering or Business- 5+ years of interacting with customers/stake holders experience- Proven track record of building and cultivating relationships with internal and external stakeholders and resolving conflicts.- Experience in Excel around Pivot, vlookup, basic formulas.DESCRIPTIONAmazon Ads is the digital advertising arm of Amazon and one of our fastest growing businesses. We operate at the intersection of content, eCommerce and advertising, offering a rich array of brand building, digital display, and search advertising solutions. We start with the customer and work backwards in everything we do, including in advertising. We believe that advertising, when done well, can enhance the value of the customer experience and generate a positive return on investment for our advertising partners. The quality of Amazon's audience targeting and the underlying shopper data is unique, and richer than that of any other media platform at scale.Amazon Advertising is dedicated to drive measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions, including sponsored ads, display, video, and custom ads, leverage Amazon's innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses to build brand awareness, increase product sales, and more.About the teamWithin Amazon Advertising we are the operations team of Partner Enablement. Partner Enablement's (PE) mission is to drive advertiser success with Amazon Ads through scaled services and solutions that accelerate partner capabilities and growth. We recognize that partners come in different shapes and sizes meeting different advertiser needs; we work backwards from those needs to build solutions that scale as Amazon Ads and partners grow. Our vision is to expand scaled enablement support for all partners, across all Ads products, and all countries. PE ops team executes programs that drive the charter. PE ops scopes and leads projects and programs that enhances PE mission and vision. We dive deeper beyond the anecdotal, identify underlining issues and collaborate with different teams to solve for partner success.Key job responsibilities Strive to delight our customers by becoming a knowledgeable on Amazon Advertising solutions.2. Educate partners on how to achieve greater value on Amazon Ads. Provide onboarding support, education, continuous product usage consultation to ensure success.3. Analyze data and trends to identify, action, and/or influence experience of partners.4. Develop campaign strategy based on overall partner goals/objectives and budget.5. Drive adoption of campaign optimization through insight driven recommendations that cater to partner's KPI.6. Help drive evolution of partner experience through close collaboration with cross-functional teams ranging from Trademark, Marketing, Product Management, Programs, Engineering, Analytics, and Risk.7. Advocate voice of the customer internally, using data and anecdotes to drive prioritization.8. Build out operational processes from policy requirements, with the goal of future automation.9. Handle the day-to-day volumes of the assigned tasks and ensure the SLAs and accuracy are met per standards.10. Work with program managers to influence program policies11. Create and publish relevant daily and weekly reports.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts- Knowledge of visualization tools such as Tableau, Datazen, SSRS- Experience back office operations, escalation management and troubleshooting environments- 2+ years of digital advertising and client facing roles experience.Salary: . Date posted: 04/24/2024 09:23 AM

BASIC QUALIFICATIONS- 2+ years of programmatic advertising experience- Experience with Excel- Experience analyzing data and best practices to assess performance drivers- Experience in omni-channel marketing, search engine marketing or search engine optimizationDESCRIPTIONAmazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened its online retail in July 1995 and today, stands as one of the world's largest internet retailer. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. We operate retail websites in 15 countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history. Amazon.com operates in a virtual, global eCommerce environment without boundaries, and operates a diverse set of businesses worldwide, including Retail, third party marketplaces, eCommerce platforms, web services for developers. Advertiser Success Team (AST) assists with Onboarding new Advertisers and works on Optimizing accounts of existing Advertisers on SSPA or SA (Search Advertising). While Onboarding new Advertisers, we focus on providing a 1:1 personalized assistance in educating new Advertisers, setting them up for success. On Optimization, we perform account level optimizations, which include editing KWs, ASINs, bids, budgets & new campaign creation aligned to Advertiser goals. We are building a team of energetic and highly motivated Account Specialists who will help new and existing Advertisers understand the scope within Amazon Advertising programs to grow their business. Working with new Advertisers, you will be responsible to help equip them to identify the Advertising business opportunity, review their product listings, create Advertising campaigns and help them adopt high value actions on their account to influence their success in Advertising. You will work with a wide range of businesses to eliminate blockers to an advertiser's success while driving greater commitment and results. We are looking for a hands-on, creative, detail-oriented, analytical, and highly-motivated Sr. Specialist who will help new and existing Advertisers understand the scope within Amazon Advertising programs to grow their business. Working with new Advertisers, you will be responsible to help equip them to identify the advertising business opportunities, review their product listings, create advertising campaigns, and help them adopt high value actions on their account to influence their success in advertising. With existing advertiser, you will assist them to optimize their accounts tailor to their business goals. Ensuring seamless execution of smart, effective campaigns, deliver to advertiser's needs and assist in driving new and repeat opportunities for the business. To be successful in this role, one should have an experience of interacting with global clients (phone/email), be an effective communicator, quick to learn new tools and systems and flexible in the face of changes. You play a key role on the account team, growing the business by being the customer expert, developing audience and optimization recommendations. Our environment is fast-paced and requires someone who is comfortable working in a deadline-driven environment. You will carry business goals and will be measured on key metrics aligned to the sales and account management teams' goals. You should have great attention to detail, solid deep dive ability and researching skills, strong judgment skills, ability to multi task (in terms of assisting multiple Advertisers with different issues at any one time) and more importantly, be customer obsessed. Technically sound in online Advertising, one should possess excellent verbal & written communication skills and should be able to explain issues and paths to resolution to Advertisers quickly and efficiently. You possess strong analytical ability, and will develop deep expertise in Amazon's products and proprietary metrics to build winning campaigns and optimizing performance to derive insights and meet our advertisers' needs. You also thrive in ambiguous situations, with exemplary stakeholder management and communication skills, helping you work across global locations.Core responsibilities include:-- Serves as main point of contact for Advertisers and act as an enabler to their sales & marketing initiatives via 1:1 outreach program, displaying dedication to delivering first-class service and online advertising solutions - Educate advertising products on Amazon Advertising offering. Also help analyze campaign performance against key metrics to identify, recommend, and implement optimizations to help advertisers to meet their business goals.- Understand Performance Advertising and uses various tools and techniques to fix campaign set-up and provide related campaign optimization support- Provide education to Advertisers on Amazon Advertising products via 1:1 programs and online trainings- Respond promptly & accurately to advertiser queries and help them resolve issues with regards to their campaigns- Troubleshoot any technical or implementation issues, collaborating with internal teams to develop quick and sound solutions, provide feedback to the marketing and product development teams to improve advertiser experience- Identify opportunities to improve designed Amazon product based on customer feedback, data analysis, and feature gaps with competitive products- Taking complete ownership for a portfolio of accounts - Standard and High Value advertisers- Open for communication via, phone, chat and others means with customers- Analyzing account performance against key metrics to identify, recommend and implement optimization solutions to increase efficiency and meet clients' KPIs- Analyzing data trends and creating keywords lists, bids and budget suggestions; gathering and analyzing data at account/campaign/industry level- Monitoring and communicating campaign progress through regular, in-depth activity reports and insights, using this knowledge as a basis for future campaigns- Working with Account Management, Sales & Marketing and Product teams to identify and solve issues blocking advertiser performance- Preparing documents around best practices, SOPs and framework for innovations - Identifying opportunities to improve Amazon Advertising's product based on customer feedback, data analysis, and feature gaps with competitive products- Mentor new joiners and bring them up to speed with regards to program and processWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience in e-commerce or online advertisingSalary: . Date posted: 04/24/2024 09:20 AM

At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Fraud Specialist's work is creative, exciting, and different every day. As a Specialist II in Fraud, you will receive approximately 80 - 100 inbound calls a day specifically regarding fraud on customer accounts. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.Job responsibilities Works in a call center environment that requires 100% phone-based customer interaction Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers Communicates with customers in a metrics-driven environment Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment Takes ownership of each customer interaction while treating them with respect and responding with empathy Works both independently and in a team environment Abides by all applicable regulatory and departmental practices and procedures Required qualifications, capabilities, and skills Minimum of 2 years of customer interaction or customer support experience required, either by phone or face-to-face Minimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environment High school diploma or GED required Preferred qualifications, capabilities, and skills Ability to multitask using a computer and simultaneously provide customer support Comfortable in a fast-paced, consistently changing environment Previous experience working in a Call Center, Banking or Finance industry Have a passion for helping people by solving problems, presenting, and explaining solutions Work Schedule: Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.Salary: . Date posted: 04/23/2024 10:25 PM