Overview of salaries statistics of the profession "HR Customer Service Representative in Canada"

Who we are Staples Canada is on a journey to become the Working and Learning Company. We are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. Some of what you will do: As the Customer Service Representative, you're responsible for the customer experience in the front end of the store. You demonstrate your passion by exhibiting a high degree of customer awareness while accurately and expediently processing customers at the checkout. You connect, share your knowledge and enthusiasm, and partner in a consultative manner with our customers and other associates to offer solutions that help them achieve their working & learning goals. Specifically, you will: • Be a dynamic inspiring partner to customers by providing an exceptional experience while processing all types of purchases, resolving customer opportunities, and completing returns and exchanges. You'll handle a wide range of purchases including buy-online-pickup-in-store (BOPIS), services pickups and special orders. • Take the opportunity to suggest value add sales and services to customers. Connect, Share, and Partner by offering relevant programs/promotions to add value. • You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments. • Stock and maintain front-end racks/shelves and merchandise areas. • Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority.Some of what you need: • Three months to one year of related experience is preferred. • Proven track record of achieving customer service excellence. • Ability to resolve customer concerns in a diplomatic manner. • Ability to communicate with and engage customers effectively using a variety of mediums. • Curious • Approachable • Passionate • Solutions Finder Some of what you will get: • Associate discount • Health and Dental benefits • RRSP/DPSP • Learning & Development programs • And more...Additional Information • A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience. • You'll spend your time at our front cash station inspiring customers with your brilliance while processing orders, this will involve some repetitive movement and physically being able to stand, and handle products for our customers. • We like for our associates to experience everything our customers experience across the store, and so while you'll typically be at cash, but we'll also cross train you in lots of different areas of the store. • We'll also ask you to work a variety or retail-based shifts including evenings and weekends. Employment Statement Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Who we are Staples Canada is on a journey to become the Working and Learning Company. We are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. Some of what you will do: As the Customer Service Representative, you're responsible for the customer experience in the front end of the store. You demonstrate your passion by exhibiting a high degree of customer awareness while accurately and expediently processing customers at the checkout. You connect, share your knowledge and enthusiasm, and partner in a consultative manner with our customers and other associates to offer solutions that help them achieve their working & learning goals. Specifically, you will: • Be a dynamic inspiring partner to customers by providing an exceptional experience while processing all types of purchases, resolving customer opportunities, and completing returns and exchanges. You'll handle a wide range of purchases including buy-online-pickup-in-store (BOPIS), services pickups and special orders. • Take the opportunity to suggest value add sales and services to customers. Connect, Share, and Partner by offering relevant programs/promotions to add value. • You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments. • Stock and maintain front-end racks/shelves and merchandise areas. • Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority.Some of what you need: • Three months to one year of related experience is preferred. • Proven track record of achieving customer service excellence. • Ability to resolve customer concerns in a diplomatic manner. • Ability to communicate with and engage customers effectively using a variety of mediums. • Curious • Approachable • Passionate • Solutions Finder Some of what you will get: • Associate discount • Health and Dental benefits • RRSP/DPSP • Learning & Development programs • And more...Additional Information • A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience. • You'll spend your time at our front cash station inspiring customers with your brilliance while processing orders, this will involve some repetitive movement and physically being able to stand, and handle products for our customers. • We like for our associates to experience everything our customers experience across the store, and so while you'll typically be at cash, but we'll also cross train you in lots of different areas of the store. • We'll also ask you to work a variety or retail-based shifts including evenings and weekends. Employment Statement Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

DAYTIME CUSTOMER SERVICE REPRESENTATIVE Position Summary: Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Responsible for knowing and understanding the operations of the Copy Centre. Demonstrates a high degree of customer awareness while accurately and expediently processing customers at the checkout. Responsible for processing all general purchases with a focus on generating add-on sales. Primary Responsibilities: • Ensures exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer orders. • Takes opportunities for add-on sales to customer. • Assists in the resolution of customer complaints, returns and exchanges. • Responds to and directs where necessary, customer inquiries related to copy and technology services. • Answers telephones and qualifies and directs customers as required. • Responsible to take and make copy orders accurately. • Follows all correct cash register operations, as well as maintaining SKU integrity when entering services into the register. • Maintains loss prevention and privacy standards by completing appropriate paperwork when presented with refunds or exchanges for data products. • Accepts proper forms of prescribed tender. • Properly secures company funds and physical inventory at all cash stations. • Ensures accuracy of customer orders by spot checking throughout processing. • Completes and balances all daily cash register paperwork and obtains verification. • Follows proper customer order procedures including special and pre-paid orders, ensuring order forms are completed and priced correctly. • Stocks and maintains front-end racks/shelves and merchandise areas as assigned. • Monitors stock levels of front end paper, supplies, register rolls, shopping bags, etc. • Accountable for signing in/out and logging in/out of own till when required. • Has a complete understanding of all company policies and procedures relevant to this position, as outlined in the training checklist. • Maintains general cleanliness of all workstations, lunchroom and washrooms as assigned, according to company standards. • Identifies and communicates suggestions for improvements in all areas of business. • Checks all sources of communication for information (white boards, bulletin boards, portal, etc). • Associate is expected to maintain a safe working environment and follow all company protocols for safety and is required to report any unsafe working conditions to a manager. • As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises. Basic: • Ability to resolve customer concerns in a diplomatic manner. • Ability to engage customers in a friendly and professional manner. • Capacity to communicate with customers effectively using a variety of mediums. • Ability to plan, organize and prioritize efficiently while working in both the Service Desk and Copy Centre areas to effectively serve our customers. • Ability to work effectively with ongoing distractions is necessary. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. Preferred: Experience: • Three months to one year of previously related experience is preferred. Education: • Working towards or successful completion of high school is preferred. Additional Information: • Conditions of the work environment are such that minor stress or physical discomfort may occur. • You are required to stand in a stationary position for periods of time generally not exceeding two consecutive hours. This would occur while working a cash register. • You will be exposed to moderately disagreeable levels of noise generated by the copy equipment. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Who we are Staples Canada is on a journey to become the Working and Learning Company. We are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. Some of what you will do: As the Customer Service Representative, you're responsible for the customer experience in the front end of the store. You demonstrate your passion by exhibiting a high degree of customer awareness while accurately and expediently processing customers at the checkout. You connect, share your knowledge and enthusiasm, and partner in a consultative manner with our customers and other associates to offer solutions that help them achieve their working & learning goals. Specifically, you will: • Be a dynamic inspiring partner to customers by providing an exceptional experience while processing all types of purchases, resolving customer opportunities, and completing returns and exchanges. You'll handle a wide range of purchases including buy-online-pickup-in-store (BOPIS), services pickups and special orders. • Take the opportunity to suggest value add sales and services to customers. Connect, Share, and Partner by offering relevant programs/promotions to add value. • You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments. • Stock and maintain front-end racks/shelves and merchandise areas. • Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority.Some of what you need: • Three months to one year of related experience is preferred. • Proven track record of achieving customer service excellence. • Ability to resolve customer concerns in a diplomatic manner. • Ability to communicate with and engage customers effectively using a variety of mediums. • Curious • Approachable • Passionate • Solutions Finder Some of what you will get: • Associate discount • Health and Dental benefits • RRSP/DPSP • Learning & Development programs • And more...Additional Information • A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience. • You'll spend your time at our front cash station inspiring customers with your brilliance while processing orders, this will involve some repetitive movement and physically being able to stand, and handle products for our customers. • We like for our associates to experience everything our customers experience across the store, and so while you'll typically be at cash, but we'll also cross train you in lots of different areas of the store. • We'll also ask you to work a variety or retail-based shifts including evenings and weekends. Employment Statement Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Job Summary:The Customer Service Role is the foundation of our success, we value this role and could not be a Company without you. We are experts in creating world-class customer service. We are responsible for engaging and connecting with our store customers, sharing top-quality product education, and speaking with knowledge about the Vendors.We are hiring Full Time and Part-Time Customer Service Representatives as well as some limited contract positions(2 weeks) on occasion.Key Responsibilities of the Job· Interact with customers to ensure a great customer experience in a manner that values their time.· Move dynamically on the floor to continuously engage with customers and attend to customers needs· Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to Company /Vendor standards.· Use Vendors technology to support kiosk operations and provide positive experiences.· Perform cleaning tasks as needed throughout the shift to maintain the Kiosk image.· Willing to work a flexible schedule including days, evenings, weekends, and holidays.· Willing to move boxes weighing up to 15 lbs or less(when needed)· Willing to work as part of a team and/or work independently.Key Skills and Core Values You Can Bring:· Customer Experience: Enjoys working and connecting with, understanding, and helping people.· Personal Responsibility: Accepts responsibility/accountability for actions;· Is dependable.· Self-Awareness: Is aware of how words or actions may be perceived by or affect others· Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives.· Enthusiasm: Is enthusiastic about one’s own work; looks for ways to make work fun and engaging

Come and join our Mapei team. We will take care of you:Work-family balanceGroup insurance & Pension plan with company contributionsEmployee Assistance ProgramYears of Service Recognition ProgramReferral program (because there is no one better than you to make the company known)Sick daysSocial activitiesEmployee discount to build your futureUnder the responsibility of the Director of Sales - Western Canada, the position holder follows up on all customers’ requests.Main tasks and responsibilities of the position:Answers customer calls and inquiries;Takes the customers' orders and enters the data on AS400 or Webgate;Calls/Emails customers to confirm orders and the delivery dates according to the production plan and customer needs;Submits the special requests or particular specifications to the Purchasing ManagerWorks in cooperation with the Shipping department in order to get and give accurate information on the deliveriesMatches the purchase orders, the bills of lading and the invoicesIssues the correct charge code on transportation invoices and does the re-invoicing, if necessaryNotes the complaints from customers, distributes the information to the people concerned and does a follow-up on the answers with these customersIssues credits and returns based on investigation, preparing paperwork for processingCommunicates with the Director of Sales, Business Development Managers, Warehouse manager and Customers relative to stock availability and possible substitutionsCustomer complaints from external customers, does all the associated clerical workOverseas and applies order entry and verification of pricing programsCoordinates activities follow up with other employees at the plant to meet schedulesAny other related tasks. Requirements:High School Degree and 3 years of experience in a similar positionVery good spoken and written EnglishProficient with Outlook and AS400 (an asset)Very good mathematical aptitudesGood knowledge of MAPEI products, Windows environment, and quality standardsAdaptation capacityCurtesy and discernmentCan learn rapidlyCan work under pressurePersonal integrityInterpersonal relationshipDetailed (rigorous)

Location: Sidney Branch Job Type: Part Time myWork Options: In-person, Hybrid Starting Salary Range: $22.35-$26.56 Background Screening Requirement: Enhanced Criminal Record Check (every 5 years) Credit Check (every 5 years) Social Media Check (every 5 years) Identity Verification Education Verification Employment Verification References What's the job? On any given shift you will be the face of Coast Capital in the branch and balance a friendly advice and service approach with demonstrated ability to proactively listen and identify opportunities to deepen member relationships. By providing our members with support and financial advice, we help them Build a Better Future, Together. While this job is posted as a Customer Service Representative, internally, we title it a Member Service Representative, always putting members at the centre of everything we do. This is a part-time position with a minimum of 15 hours per week, up to 30 hours per week depending on branch staffing need. Our Sidney branch is open Monday to Saturday and we are looking for candidates who have open availability on those days. What you'll get to do: Be the first friendly face our members see at Coast Capital by exhibiting our Coast Capital values; We build connection. We act with courage. We re-imagine. Build relationships with member and deliver an outstanding member experience by meeting their initial needs and proactively identifying future opportunities through money chats and so much more! Educating members on our alternate channels (online banking and mobile platforms) to deliver a memorable member experience Contribute to team results through listening, spotting opportunities and partnering with other Coast Capital team members to best meet our members financial needs Build a strong understanding of how Coast Capital Savings assists in providing financial well-being to our members Create a positive member experience by proactively taking ownership of resolving and preventing member banking issues. Be the first line of defense by being on the lookout for any counterfeit money or illegal transactions that may occur. Who are we looking for? To be successful as a Member Service Representative in a Coast Capital branch, you must be positive, team-oriented individual with the following knowledge, skills and abilities. Communication - You have strong verbal English communication skills and are comfortable having sensitive conversations with members. A second language you're comfortable using is a bonus. Active Listening - You listen to your customer and ensure you identify the challenge they may have so you can work towards a positive outcome. Empathy - You understand a bank account is more than numbers on a screen and you can show understanding and respect for whatever situation a member might be in. Initiative - You don't sit and wait for something to do. You see something that needs to be done, and do it. Problem Solving - You find job satisfaction by identifying a member problem and work towards solving it with them. Curiosity - You are a life-long learner who loves to grow their understanding of the financial world. Advisory - You are comfortable identifying opportunities and suggesting Coast Capital products to our members by referring them to other specialists within our organization. Adaptability - You happily handle whatever situation comes your way. Motivation - You are a self-motivated, positive and are looking to grow your career in customer service and/or banking. Integrity - You follow the documented process and do the right thing, every time. Even when no one is watching. Legal Eligibility - You are legally entitled to work for any employer. Please note for those candidates interested in applying for a Canadian Permanent residency, this position falls under a C National Occupation Code (NOC). Equity, Diversity & Inclusion at Coast Capital Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital. At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community. We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact [email protected] or call 778-391-5836. We will work with you to meet your needs. Why join Coast Capital Savings? Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities. Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive. A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership. Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role. Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle. Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's. Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits. Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year. An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards. We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities. Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice. D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Are you a Customer Service Professional looking to move your career forward?Bristol offers a competitive hourly wages, plus monthly sales commission and an employee benefits program that includes health, dental, and life insurance coverage.Consider being apart of our team!We are currently seeking a Customer Service Representative at our Markham office. Must be available to be schedule weekdays and weekends.Bristol Rentals Ltd. has been renting vehicles in the Greater Toronto Area since 1992. Bristol is a 100% Canadian owned and Canadian operated car and truck rental company that provides rental services within Ontario, including the Greater Toronto Area. With locations in Brampton, Scarborough, Mississauga, and Toronto. To Richmond Hill and Markham, or towns like Milton, Bolton and Orangeville, we have fostered a reputation for honesty, integrity, customer service, and vehicle reliability. Originally a truck rental business, it expanded to add car rentals at many of its 10 operating locations, along with a full line of commercial trucks, refrigerated trucks, trailers and passenger vans. Bristol is a neighbourhood vehicle rental supplier, serving local communities throughout the GTA. Our staff members are long-term employees that are experienced, capable and friendly.*Must be available weekdays and weekends*Requirements:Full "G" Class Driver's license with a good driving record.Must be able to drive trucks up to 24 feet long.Minimum secondary school diploma.Car and truck knowledge is an asset.Minimum 1 to 2 years of customer service experience.Computer literacy and above average keyboarding skills.Skills:Excellent customer service and communication skills.Above average telephone manner.Ability to sell services and upgrades to services.Ability to work in a fast paced environment.Must be able to organize and set priorities.Ability to perform a variety of tasks simultaneously.Work as part of a team.Responsibilities:Provide top-notch customer service to our clients.Strong emphasis on selling a variety of rental services and coverages.Provide and negotiate rental quotations and packages.Open and close rental agreements by qualifying customers with attention to detail.Accurately complete billing to customers.Ensure proper inspection process of rental vehicle returns and pick ups. Professionally resolve customer questions and concerns.Assist in achieving monthly sales targets and individual targets.Participate in overall growth of the location.Identify new business opportunities.Provide administrative support including the completion of daily reporting, invoicing and billing. Play a key role in day to day operations by being the initial contact in providing customer service.Assist with fleet management and coordination of maintenance schedules. Responsible for proper cleaning and maintenance of returning vehicles. 

Customer Service Representative - ICBC Auto Do you have experience with ICBC batching and inventory for fleets? Looking for an exciting opportunity as a Customer Service Representative? Look no further! Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit. The salary range for this position is $47,400 to $57,000. The actual salary will vary based on applicant’s education, experience, skills and abilities, as well as internal equity. Aon also offers you a bonus opportunity and comprehensive benefits package. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Each day is unique in this role. The daily work may look like any combination of tasks, such as: Analyze client inquiries by providing information on products, services and matching customer needs. Provide and process new/renewal and mid-term changes of registration, license plates, temporary operating permits, transfers, garage policies, floater plates, prorate plates, special coverage policies and cancellations for individual and fleet clients. Promote, explain and recommend coverage and additional products available within ICBC. Maintain excellent working knowledge of ICBC products and guidelines, keeping up to date with changes and new guidelines. Maintain an established book of Commercial Auto business. Create documentation, processes, procedures, policies as required. Support the account management teams with commercial Auto plan inquiries. Perform other related duties as assigned. How this opportunity is different With Aon, you'll work primarily with commercial clients, serving National, North American and Global clients. Plus, there are no weekends, statutory holidays or evenings to work, and no sales targets to meet! We'll train you on all aspects of Fleets, garage policies, pro rate, etc. Our downtown location is also conveniently close to all transit. Don't miss out on this amazing opportunity Skills and experience that will lead to success 2+ years Autoplan experience. Experience with ICBC batching and inventory. Knowledge of fleets and garage policies is beneficial but not necessary as we will train. MS Office skills; including Excel. Excellent communication and written skills. Almost all of our client communication is provided by phone and e-mail. Meticulous attention to detail, refined organizational skills and the ability to multi-task. Insurance Brokers Association of British Columbia (IBABC) Level One (1) License required. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected] #LI-LK1 2539667

Job Number: 62873 Group: Magna Exteriors Division: Mytox Mfg. Job Type: Permanent/Regular Location: VAUGHAN Work Style: About us We see a future where everyone can live and move without limitations. That’s why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving our communities, the planet and, above all, people. Forward. For all. Group Summary The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets. Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world. About the Role Communicates with customer through phone or computer to ensure customer requirements are scheduled and reached. Follows-up on corrective action/late delivery reports. Handles service orders and customer questions and complaints and recommends corrective action as required. Keys information into computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints. Checks accounting ledger and order postings for errors. Your preferred qualifications Grade 12 education or equivalent Minimum 3 years experience in an automotive environment Excellent English communication skills (both written and verbal) Good general math skills Computer literacy in business applications Ability to work under pressure Familiarity with automotive Tier 1 and Tier 2 customer shipping procedures Well organized and highly efficient working in a multi-tasking dynamic environment DESIRABLE ADDITIONAL QUALIFICATIONS Familiarity with CMI software Experience gained working inside Magna Knowledge of Ford DDL / SDS / SIMS systems and related procedures Knowledge of Chrysler SMART / DRIVE systems and related procedures Knowledge of Nissan Portal and related procedures Knowledge of Honda portal Automotive manufacturing experience Accommodations for disabilities in relation to the job selection process are available upon request. Who we are looking for Candidates must have experience with either Ford, GM, Stellantis, Honda, Toyota or Nissan portals. EDI Customer releases experience Automotive manufacturing experience, ensuring 100% on time delivery to the customers. Your Responsibilities After hours follow up with e-mails/portals/phone calls required Canadian statutory holidays must be available to work Required to work 1 weekend per month (Saturday remote and Sunday is half hour in the am for portal check) Responsible for all customer-service related duties as outlined in Mytox BOS Procedures (e.g. TS-9A), for customer(s) to which they are assigned Pulls in EDI customer releases and posts to the Mytox CMI system Enters any manual releases as applicable Ensures that Mytox and customer cums are in full agreement Checks/confirms demand load accuracy for their customer before MRP run Issues shipping work-sheets to Shipping Department in advance Liaison with customer deck personnel, freight carriers, and/or plants directly either verbally or in writing Responsible for all transportation, logistics and premium freight for customer base Develop customer relationship and provide Best-in-Class service Answering of customer inventory system queries in a timely manner (if applicable) or providing backup to do this (requires complete familiarity with Ford DDL, Chrysler SMART, Honda systems) What we offer At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. Site Benefits Employee Engagement Events Holiday Events BBQ's 2% Quarterly Bonuses 4 Floating Holidays Awareness. Unity. Empowerment. At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law. #LI-WM1

Location: Cloverdale Branch Job Type: Part Time myWork Options: In-person, Hybrid Starting Salary Range: $22.35-$26.56 Background Screening Requirement: Enhanced Criminal Record Check (every 5 years) Credit Check (every 5 years) Social Media Check (every 5 years) Identity Verification Education Verification Employment Verification References What's the job? On any given shift you will be the face of Coast Capital in the branch and balance a friendly advice and service approach with demonstrated ability to proactively listen and identify opportunities to deepen member relationships. By providing our members with support and financial advice, we help them Build a Better Future, Together. While this job is posted as a Customer Service Representative, internally, we title it a Member Service Representative, always putting members at the centre of everything we do. This is a part-time position with a minimum guarantee of 15 hr/week. Our Cloverdale branch is open Tuesday to Saturday and we are looking for candidates have flexibility to work on those days, with Friday availability being a requirement. What you'll get to do: Be the first friendly face our members see at Coast Capital by exhibiting our Coast Capital values; We build connection. We act with courage. We re-imagine. Build relationships with member and deliver an outstanding member experience by meeting their initial needs and proactively identifying future opportunities through money chats and so much more! Educating members on our alternate channels (online banking and mobile platforms) to deliver a memorable member experience Contribute to team results through listening, spotting opportunities and partnering with other Coast Capital team members to best meet our members financial needs Build a strong understanding of how Coast Capital Savings assists in providing financial well-being to our members Create a positive member experience by proactively taking ownership of resolving and preventing member banking issues. Be the first line of defense by being on the lookout for any counterfeit money or illegal transactions that may occur. Who are we looking for? To be successful as a Member Service Representative in a Coast Capital branch, you must be positive, team-oriented individual with the following knowledge, skills and abilities. Communication - You have strong verbal English communication skills and are comfortable having sensitive conversations with members. A second language you're comfortable using is a bonus. Active Listening - You listen to your customer and ensure you identify the challenge they may have so you can work towards a positive outcome. Empathy - You understand a bank account is more than numbers on a screen and you can show understanding and respect for whatever situation a member might be in. Initiative - You don't sit and wait for something to do. You see something that needs to be done, and do it. Problem Solving - You find job satisfaction by identifying a member problem and work towards solving it with them. Curiosity - You are a life-long learner who loves to grow their understanding of the financial world. Advisory - You are comfortable identifying opportunities and suggesting Coast Capital products to our members by referring them to other specialists within our organization. Adaptability - You happily handle whatever situation comes your way. Motivation - You are a self-motivated, positive and are looking to grow your career in customer service and/or banking. Integrity - You follow the documented process and do the right thing, every time. Even when no one is watching. Legal Eligibility - You are legally entitled to work for any employer. Please note for those candidates interested in applying for a Canadian Permanent residency, this position falls under a C National Occupation Code (NOC). Equity, Diversity & Inclusion at Coast Capital Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital. At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community. We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact [email protected] or call 778-391-5836. We will work with you to meet your needs. Why join Coast Capital Savings? Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities. Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive. A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership. Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role. Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle. Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's. Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits. Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year. An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards. We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities. Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice. D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Job Summary:The Customer Service Role is the foundation of our success, we value this role and could not be a Company without you. We are experts in creating world-class customer service. We are responsible for engaging and connecting with our store customers, sharing top-quality product education, and speaking with knowledge about the Vendors.We are hiring Full Time and Part-Time Customer Service Representatives as well as some limited contract positions(2 weeks) on occasion.Key Responsibilities of the Job· Interact with customers to ensure a great customer experience in a manner that values their time.· Move dynamically on the floor to continuously engage with customers and attend to customers needs· Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to Company /Vendor standards.· Use Vendors technology to support kiosk operations and provide positive experiences.· Perform cleaning tasks as needed throughout the shift to maintain the Kiosk image.· Willing to work a flexible schedule including days, evenings, weekends, and holidays.· Willing to move boxes weighing up to 15 lbs or less(when needed)· Willing to work as part of a team and/or work independently.Key Skills and Core Values You Can Bring:· Customer Experience: Enjoys working and connecting with, understanding, and helping people.· Personal Responsibility: Accepts responsibility/accountability for actions;· Is dependable.· Self-Awareness: Is aware of how words or actions may be perceived by or affect others· Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives.· Enthusiasm: Is enthusiastic about one’s own work; looks for ways to make work fun and engaging

Our client JJS Abrasifs is looking for a motivated and competitve Bilingual Customer service Representative for their clients in the Quebec region and throughout Canada.MAIN RESPONSIBILITIES OF THE BILINGUAL CUSTOMER SERVICE REPRESENTATIVECustomer service (50%)• Answer general inquiries from our customers by phone (give prices, guide customers in choosing which product to use) ;• Respond to requests from representatives and liaise with other units;• Liaise with the warehouse manager to answer questions about their deliveries;Quotations and order processing (20%)• Receive and process customer requests;• Prepare and check orders and quotations and process them in the SAP system;• Respond to billing inquiries;Purchasing (30%)• The Customer service Representative Assist the buyer in the analysis of MRP reports;• Assist the buyer in tracking orders with suppliers;• Participate with the buyer in updating costs (MRC), purchase and sales prices in item files; WORKING AT JJS MEANS : • Working in a family business on a human scale;• Working in a clean, temperate, state-of-the-art environment;• A standard 37-hour work week.• Group insurance after 3 months (health, disability, prescription drugs, employee assistance program).• Deferred Profit Sharing Plan after 6 months (DPSP, 2% of salary).• Laptop computer and equipment.• Vacation: 2 weeks plus company closure during December vacations. QUALIFICATIONS / REQUIREMENTS OF THE CUSTOMER SERVICE REPRESENTATIVE :• Strong communication skills in English (written and oral);• College diploma in general administration (or any other related experience or qualification deemed relevant);• 1 to 2 years' experience in customer service with a distributor of industrial products;• Customer-oriented;• Concern for quality and detail;• Ability to build trusting relationships;• Good knowledge of Microsoft Excel and Outlook;• Experience with SAP would be considered an asset;For all information contact Mohamed Kebe at 1-418-580-9384 or [email protected] verison-----------------JJS Abrasifs, notre client, est à la recherche d'un candidat très motivé et compétitif pour combler le poste de Conseiller(ère) au service à la clientèle Bilingue qui s'occupera de répondre aux besoins de nos clients principalement au Québec mais également à travers le Canada. RESPONSABILITÉS DU(DE LA) CONSEILLER(ÈRE) AU SERVICE À LA CLIENTÈLE :Service à la clientèle (50%) • Répondre aux demandes générales de nos clients par téléphone (donner les prix, guider les clients dans le choix du produit à utiliser) ; • Répondre aux demandes des représentants et assurer la liaison auprès des autres unités ; • Assurer la liaison avec le responsable de l’entrepôt afin de répondre aux questions concernant leurs livraisons ;Soumissions et traitement des commandes (20%) • Recevoir et traiter les demandes des clients ; • Préparer et vérifier les commandes et les soumissions et de les traiter dans le système SAP ; • Répondre aux demandes liées à la facturationAchats (30%) • Assister l’acheteur sur l’analyse des rapports MRP; • Aider l’acheteuse dans le suivi des commandes chez les fournisseurs; • Participer avec l’acheteuse à la mise à jour des cost (MRC), des prix d’achat et ventes dans les fiches des articles ;AVANTAGES DU(DE LA) CONSEILLER(ÈRE) AU SERVICE À LA CLIENTÈLE :Oeuvrer dans une entreprise familiale à échelle humaine ;Évoluer dans un environnementpropre, tempéré et à lafine pointe de la technologie ;Semaine de travail standard de 37 heures.Assurance collective après 3 mois (santé, invalidité, médicaments prescrits, programme d'aide auxemployés).Programme de participation différée aux bénéfices après 6mois (RPSP, 2 % du salaire).Ordinateur portable et équipement.Congés: 2semaines plus la fermeture de l'entreprise pendant les vacances de décembre.QUALIFICATIONS / EXIGENCES :DU REPRÉSENTANT TECHNIQUE AUX VENTES Parfaitement bilingue, fortes aptitudes à la communication en anglais et en français (à l'écrit et à l'oral);Diplôme d'études collégial en administration général (ou toute autres expériences ou qualification connexejugées pertinentes) ;1 à 2 années d’expérience au service à la clientèle auprès d’un distributeur deproduits industriel;Orienté client ;Soucis de la qualité et du détail ;Capacité à bâtir des relations de confiance ;Vous avez de bonnes connaissances des logiciels Microsoft Excel et Outlook ;Une expérience avec SAPsera considérée comme un atout ;Contacter Mohamed Kebe pour tous renseignements au 418-580-9384 ou par courriel au [email protected]

Job Summary:The Customer Service Role is the foundation of our success, we value this role and could not be a Company without you. We are experts in creating world-class customer service. We are responsible for engaging and connecting with our store customers, sharing top-quality product education, and speaking with knowledge about the Vendors.We are hiring Full Time and Part-Time Customer Service Representatives as well as some limited contract positions(2 weeks) on occasion.Key Responsibilities of the Job· Interact with customers to ensure a great customer experience in a manner that values their time.· Move dynamically on the floor to continuously engage with customers and attend to customers needs· Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to Company /Vendor standards.· Use Vendors technology to support kiosk operations and provide positive experiences.· Perform cleaning tasks as needed throughout the shift to maintain the Kiosk image.· Willing to work a flexible schedule including days, evenings, weekends, and holidays.· Willing to move boxes weighing up to 15 lbs or less(when needed)· Willing to work as part of a team and/or work independently.Key Skills and Core Values You Can Bring:· Customer Experience: Enjoys working and connecting with, understanding, and helping people.· Personal Responsibility: Accepts responsibility/accountability for actions;· Is dependable.· Self-Awareness: Is aware of how words or actions may be perceived by or affect others· Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives.· Enthusiasm: Is enthusiastic about one’s own work; looks for ways to make work fun and engaging

Job Summary:The Customer Service Role is the foundation of our success, we value this role and could not be a Company without you. We are experts in creating world-class customer service. We are responsible for engaging and connecting with our store customers, sharing top-quality product education, and speaking with knowledge about the Vendors.We are hiring Full Time and Part-Time Customer Service Representatives as well as some limited contract positions(2 weeks) on occasion.Key Responsibilities of the Job· Interact with customers to ensure a great customer experience in a manner that values their time.· Move dynamically on the floor to continuously engage with customers and attend to customers needs· Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to Company /Vendor standards.· Use Vendors technology to support kiosk operations and provide positive experiences.· Perform cleaning tasks as needed throughout the shift to maintain the Kiosk image.· Willing to work a flexible schedule including days, evenings, weekends, and holidays.· Willing to move boxes weighing up to 15 lbs or less(when needed)· Willing to work as part of a team and/or work independently.Key Skills and Core Values You Can Bring:· Customer Experience: Enjoys working and connecting with, understanding, and helping people.· Personal Responsibility: Accepts responsibility/accountability for actions;· Is dependable.· Self-Awareness: Is aware of how words or actions may be perceived by or affect others· Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives.· Enthusiasm: Is enthusiastic about one’s own work; looks for ways to make work fun and engaging

The OpportunityDo you enjoy a fast-paced, dynamic workplace? Are you passionate about providing exceptional customer service? This position may be for you! Northwestel is hiring Customer Service Representatives to join our team in Whitehorse!In this role, you are the on the front-line of Northwestel's service delivery as product educators and brand ambassadors. You will receive paid, full-time training for this position for 8 weeks Monday-Friday 8:30am-4:30pm. Join our team today! Employment EquityNorthwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are an Indigenous person, a woman, a person with a disability, or a visible minority if they wish to receive hiring preference. Specific AccountabilitiesMaintain and develop positive relationships with Northwestel's Customers to enhance overall customer satisfaction.Effectively manage customer requests for products and/or services information, order status, account status and order requests.Take ownership to continually learn and understand Northwestel's products, services, and promotional offerings to effectively present solutions to customers.Utilize fact-finding skills to qualify and quantify customer requirements to ensure that customized solutions provided meet customer expectations and business requirements.Contribute and add value to Northwestel revenues by proactively identifying and recommending products and/or services to meet customer's needs, including an effort to retain customers on Northwestel services.Respond to electronic requests and inquiries utilizing superior customer service and business writing skills.Follow proper procedures and protocol when assessing customer credit. This includes assessing security deposit requirements based on appropriate credit check procedures and arranging payment with customers on overdue accounts.Complete all order entry and clerical duties as required in an organized and timely fashion, ensuring order accuracy to meet customer requests.Effectively resolve conflicts to the mutual satisfaction of both the customer and Northwestel. Provide first level of support for customer complaints.Actively participate in coaching and training initiatives.Assist in identifying opportunities for improvement in work processes and procedures to create operational efficiencies and positively impact customer satisfaction.Effectively self-manage individual performance to ensure Corporate and Department targets/goals and mandated service levels are achieved.Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP's) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on timeTimely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.

Job Summary:The Customer Service Role is the foundation of our success, we value this role and could not be a Company without you. We are experts in creating world-class customer service. We are responsible for engaging and connecting with our store customers, sharing top-quality product education, and speaking with knowledge about the Vendors.We are hiring Full Time and Part-Time Customer Service Representatives as well as some limited contract positions(2 weeks) on occasion.Key Responsibilities of the Job· Interact with customers to ensure a great customer experience in a manner that values their time.· Move dynamically on the floor to continuously engage with customers and attend to customers needs· Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to Company /Vendor standards.· Use Vendors technology to support kiosk operations and provide positive experiences.· Perform cleaning tasks as needed throughout the shift to maintain the Kiosk image.· Willing to work a flexible schedule including days, evenings, weekends, and holidays.· Willing to move boxes weighing up to 15 lbs or less(when needed)· Willing to work as part of a team and/or work independently.Key Skills and Core Values You Can Bring:· Customer Experience: Enjoys working and connecting with, understanding, and helping people.· Personal Responsibility: Accepts responsibility/accountability for actions;· Is dependable.· Self-Awareness: Is aware of how words or actions may be perceived by or affect others· Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives.· Enthusiasm: Is enthusiastic about one’s own work; looks for ways to make work fun and engaging

Job Summary:The Customer Service Role is the foundation of our success, we value this role and could not be a Company without you. We are experts in creating world-class customer service. We are responsible for engaging and connecting with our store customers, sharing top-quality product education, and speaking with knowledge about the Vendors.We are hiring Full Time and Part-Time Customer Service Representatives as well as some limited contract positions(2 weeks) on occasion.Key Responsibilities of the Job· Interact with customers to ensure a great customer experience in a manner that values their time.· Move dynamically on the floor to continuously engage with customers and attend to customers needs· Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to Company /Vendor standards.· Use Vendors technology to support kiosk operations and provide positive experiences.· Perform cleaning tasks as needed throughout the shift to maintain the Kiosk image.· Willing to work a flexible schedule including days, evenings, weekends, and holidays.· Willing to move boxes weighing up to 15 lbs or less(when needed)· Willing to work as part of a team and/or work independently.Key Skills and Core Values You Can Bring:· Customer Experience: Enjoys working and connecting with, understanding, and helping people.· Personal Responsibility: Accepts responsibility/accountability for actions;· Is dependable.· Self-Awareness: Is aware of how words or actions may be perceived by or affect others· Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives.· Enthusiasm: Is enthusiastic about one’s own work; looks for ways to make work fun and engaging

Manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Customer Service Representative Responsibilities:Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support.Customer Service Representative Requirements:High school diploma, general education degree, or equivalent.Ability to stay calm when customers are stressed or upset.Comfortable using computers.Experience working with customer support.

Location: Colwood Branch Job Type: Part Time myWork Options: In-person, Hybrid Starting Salary Range: $22.35-$26.56 Background Screening Requirement: Enhanced Criminal Record Check (every 5 years) Credit Check (every 5 years) Social Media Check (every 5 years) Identity Verification Education Verification Employment Verification References What's the job? On any given shift you will be the face of Coast Capital in the branch and balance a friendly advice and service approach with demonstrated ability to proactively listen and identify opportunities to deepen member relationships. By providing our members with support and financial advice, we help them Build a Better Future, Together. While this job is posted as a Customer Service Representative, internally, we title it a Member Service Representative, always putting members at the centre of everything we do. This is a part-time position with a minimum of 15 hours per week, up to 30 hours per week depending on branch staffing need. Our Colwood branch is open Tuesday to Saturday and we are looking for candidates who have open availability on those days. What you'll get to do: Be the first friendly face our members see at Coast Capital by exhibiting our Coast Capital values; We build connection. We act with courage. We re-imagine. Build relationships with member and deliver an outstanding member experience by meeting their initial needs and proactively identifying future opportunities through money chats and so much more! Educating members on our alternate channels (online banking and mobile platforms) to deliver a memorable member experience Contribute to team results through listening, spotting opportunities and partnering with other Coast Capital team members to best meet our members financial needs Build a strong understanding of how Coast Capital Savings assists in providing financial well-being to our members Create a positive member experience by proactively taking ownership of resolving and preventing member banking issues. Be the first line of defense by being on the lookout for any counterfeit money or illegal transactions that may occur. Who are we looking for? To be successful as a Member Service Representative in a Coast Capital branch, you must be positive, team-oriented individual with the following knowledge, skills and abilities. Communication - You have strong verbal English communication skills and are comfortable having sensitive conversations with members. A second language you're comfortable using is a bonus. Active Listening - You listen to your customer and ensure you identify the challenge they may have so you can work towards a positive outcome. Empathy - You understand a bank account is more than numbers on a screen and you can show understanding and respect for whatever situation a member might be in. Initiative - You don't sit and wait for something to do. You see something that needs to be done, and do it. Problem Solving - You find job satisfaction by identifying a member problem and work towards solving it with them. Curiosity - You are a life-long learner who loves to grow their understanding of the financial world. Advisory - You are comfortable identifying opportunities and suggesting Coast Capital products to our members by referring them to other specialists within our organization. Adaptability - You happily handle whatever situation comes your way. Motivation - You are a self-motivated, positive and are looking to grow your career in customer service and/or banking. Integrity - You follow the documented process and do the right thing, every time. Even when no one is watching. Legal Eligibility - You are legally entitled to work for any employer. Please note for those candidates interested in applying for a Canadian Permanent residency, this position falls under a C National Occupation Code (NOC). Equity, Diversity & Inclusion at Coast Capital Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital. At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community. We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact [email protected] or call 778-391-5836. We will work with you to meet your needs. Why join Coast Capital Savings? Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities. Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive. A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership. Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role. Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle. Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's. Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits. Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year. An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards. We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities. Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice. D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.