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Director of the Education and Training Institute
Calgary Communities Against Sexual Abuse, Calgary, Alberta
We are a dynamic service delivery agency that offers a dual mandate of clinical and education programs.  CCASA is seeking a Director of the Education and Training Institute to join our team. This senior level position is part of CCASA’s management team and will be responsible for the further development and on-going management of the CCASA Education and Training Institute.  The Institute offers professional and community sexual violence education and training within the following areas: Children and Youth; Men’s Engagement; Sexual Harassment, with a focus on the workplace; Clinical Education, with a focus on sexual violence specialized trauma work; and general community education, including how to respond to sexual assault disclosures. The successful candidate will be flexible and able to adapt to multiple demands while maintaining a vision of serving people who have experienced sexual violence as well as the broader community. Responsibilities of the Director of the Education and Training Institute include:              Further development and on-going management of the Education and Training InstituteOversight and management of all CCASA education and training programsWork collaboratively with the management and supervisor teams to ensure the implementation of organizational strategic, program and business plansProvide supervision and mentorship to the Education & Training Institute staff and supervisors  Initiate the development of creative and effective education and training programming through the InstituteRepresent CCASA in collaborative community initiatives and participate in the promotion of both the Institute and CCASA programs and servicesEnsure the integration of a sexual violence trauma lens within Education and Training Institute programsComplete program evaluations and funder applications and reportsProvide training and support to Institute staff in order to ensure the delivery of professional quality servicesProvide crisis support, information, advocacy and referrals when necessary * Successful applicants will be required to work some evenings and weekends and must have access to their own transportation. The successful applicants will have the following qualifications, skills and areas of specialized knowledge:Minimum, an undergraduate degree in human/social services, preferably in social work, education or adult education, or other related fieldsMinimum five to eight years curriculum development, education and training experience preferably in anti-violence and not for profit sectorsHigh level management of Education and Training Programs/Institutes including pursuing agency business and strategic planning goals and directions as these relate to the Education and Training Programs /InstituteStaff development and supervision of professional and frontline training and education staffManaging interpersonal relationships with intra and inter-disciplinary professionalsNetworking and promotional approaches within professional and community groupsKnowledge of public relations and marketingFunder report and proposal writingBuilding and supporting an effective and healthy staff teamProven skills in curriculum development, training and evaluation and ability to communicate this informationFlexibility and adaptability to changing demands and client groupsPracticing within consensus building and solution focus problem solving approachesStrong communication skills (oral and written)Anti-oppressive philosophy; respect for diversity, intersectionality, feminismAnalysis and understanding of the many forms of sexual violenceAdult education and other educational pedagogical approachesDemonstrated commitment to the pursuit of equityImpacts and effects of trauma and working through a trauma specialized lensStrategic program planning and managementPublic education/adult learning techniquesCrisis interventionCommunity and client advocacy Please visit our website at www.calgarycasa.com for more information about our programs. CCASA recognizes that Calgary is a very diverse city and we are committed to reflecting that diversity in our organization. We invite qualified applicants from all backgrounds to apply. Apply with a resume and cover letter that includes salary expectations by noon on May 7, 2021 to: Danielle Aubry, Chief Executive Officer  910 – 7th Avenue SW (Northland Building)Calgary, AB T2P-3N8Fax: (403) 264-8355 Email: https://calgarycasa.com/get-involved/careers/No Follow-Up Phone Calls or E-mails Please Thank you for your interest, only those selected for an interview will be contacted.  
Director Of Outreach & Partnerships
Influence Mentoring Society, Across
OverviewInfluence Mentoring Society's ("Influence Mentoring") Director of Outreach and Partnerships will be an aspirational, big picture and strategic thinker and a leader in the Indigenous community.The Director of Outreach and Partnerships will work collaboratively with the Director of Operations and Mentorship to provide Influence Mentoring with the senior leadership required to successfully manage, maintain and grow the organization.The Director of Outreach and Partnerships will report directly to the Chairperson of the Influence Mentoring Board of Directors and, together with the Director of Operations and Mentorship, will be responsible for the design, development, execution, reporting and enhancement (as the case may be) of Influence Mentoring Program ("Program"), as described below.ResponsibilitiesShared Responsibilities - Together with the Director of Operations and Mentorship, the Director of Outreach and Partnerships will:- Provide leadership, and in conjunction with the Board of Directors, strategic direction for all aspects of Influence Mentoring.- Provide governance leadership for the Mentoring Program, including development of a longer-term Strategic Plan in collaboration with the Board of Directors, and advising, monitoring and acting on risk issues.- Work with the Board of Directors on maintaining Charitable Status with CRA.- Ensure the on-going development of Program reporting, including:-Appropriate data and outcome framework.- Appropriate reporting system(s).- Annual report to funders.Core and Primary Responsibilities -- Execute strategic outreach and engagement with potential Mentors, Proteges, funders, while serving as the primary point of contact for the Program's institutional partner(s) (including employer, academic and other institutions).- Provide ongoing engagement and support for current Mentors and Proteges.- In collaboration with the Board of Directors, implement the organization's external engagement and communications objectives to develop the profile of Influence Mentoring across stakeholder groups, including Indigenous communities and their leadership, Indigenous post-secondary students, post-secondary organization staff, current and potential funders and corporate partners, and other Indigenous-focused organizations (for profit and not for profit).- Maintain the organization's presence and interactions on social media, including (without limitation) Facebook, LinkedIn, Instagram and X (formerly Twitter).- Manage operational financial matters and reporting on budgetary matters to the Board of Directors by supporting the Director of Operations and Mentorship.- Develop and prepare government grant applications and private funder requests for support.- Drive Influence Mentoring's recruitment and engagement efforts with its key stakeholder groups with the objective of achieving or exceeding the target deliverables set forth below. In addition, the Director of Outreach and Partnerships is expected to develop other relevant target deliverables in conjunction with the Director of Operations and Mentoring and the Board of Directors, from time to time.- Work with the Program team to recruit Proteges- Work with the Program team to recruit Mentors- Develop strategic relationships with new academic partners, scheduling meetings as may be required for the Influence team to initiate collaborations.- Drive engagement efforts with new academic partners leading to new signed Memorandums of Understanding (MOUs) with academic post-secondary institutions.- Support employer engagement activities, scheduling meetings as may be necessary for the Influence team to initiate collaborations.- Ensure all activities and events pertaining to engagement, marketing, and outreach have been properly entered in the Neon One platform.- Develop new relationships with potential academic partners by promoting the Influence Mentoring program, distributing marketing materials and assets, and developing relationships with key personnel, including front-line staff.- Support the marketing components of the Influence Mentoring communications strategy.- Represent Influence Mentoring at virtual community events, career fairs, AGMs, etc. where possible.- In collaboration with the Director of Operations and Mentorship, present the Influence Mentoring program to potential protege and mentor groups.- Prioritize the recruitment of individual mentors with required skillsets or Indigenous background, as needed.- Develop and drive the stakeholder engagement strategy.- Utilize varied recruitment and engagement strategies to drive Influence Mentoring's recruitment efforts for proteges and mentors.- Establish and maintain effective relationships and referral pipelines with key stakeholders; existing academic post-secondary institutions; employer and industry partners, and community organizations, developing relationships with key personnel.- Screen and onboard potential volunteer mentors.- Liaise with the Influence Mentoring Director of Operations and Mentorship to fulfill specific mentor requirements and make matching recommendations.- Support individual prospective mentors to the point of their application in the Neon One system.- Support Influence Mentoring's research, interviewing, and focus group projects, as needed.- Data Collection and Reporting- Provide appropriate reports on the deliverables below and on opportunities as may be requested from time to time.-Term DeliverablesFor greater clarity, the target deliverables for the 2023-24 year (September 1, 2023 to August 31, 2024) are noted below:- Work with the Influence team to recruit an additional 50+ proteges by January 30, 2024.- Work with the Influence team to recruit 25+ mentors for January 30, 2024.- Develop new strategic relationships with new academic partners, with a goal of scheduling 10-15 new meetings for the Influence team to initiate collaborations, the first such meetings to be set for no later than January 20, 2024.- Drive engagement efforts with new academic partners leading to 2 new signed Memorandums of Understanding (MOUs) with academic post-secondary institutions.- Support employer engagement activities, scheduling at least 5 new meetings for the Influence team to initiate collaborations, the first such meetings to be set for no later than January 20, 2024.Core CompetenciesIn addition to a relevant post-secondary degree (or a combination of applicable experience, knowledge and education), the successful candidate will demonstrate the following core competencies and experience:- Passion for supporting Indigenous students.- Expertise in Indigenous culture and ways of knowing.- Experience and success working with Indigenous communities and Indigenous students. Fluency in an Indigenous language would be an asset.- Knowledge of mentoring philosophies and approaches and experience with mentoring programs.- Demonstrated ability to build strong relationships and drive engagement with a wide range of stakeholders, with particular focus on Indigenous youth.- Strong leadership potential, with formal or informal experience preferred.- Strong written and verbal communications skills, including aptitude for public speaking, building and delivering presentations to funders and facilitating large group sessions.- Proficiency coordinating individuals and groups through virtual platforms (i.e., WebEx, Zoom, Microsoft Teams, Skype, etc.).- Experience in fundraising and grant writing, preferably in the not-for-profit sector.- Excellent administration and organizational skills.- Experience working with media and social media platforms.- Proficiency with word processing, spreadsheets and databases, including a strong working knowledge of Microsoft Office Professional (Word, Excel, Outlook and PowerPoint).- Self-motivated work ethic with ability to perform effectively in independent or team settings
Marketing Director
TRANSIT, Lévis, QC
Being a Marketing Director at Transit? It means participating in the growth of a Quebec company that has the wind in its sails. It means working on stimulating projects within a company for which the status quo is not an option. It's having the opportunity to make a difference on a daily basis. It's having the chance to develop your skills and do what you love! And it also means finally being able to enjoy a REAL work-family balance! Yes, there are so many good reasons to join our #TeamTransit!CONDITIONSSchedule: 37.5 hours/week.Work Model: Hybrid (3 days a week on site, at the Lévis head office).MISSIONDevelop the company's communication et promotion strategy regarding its products and services through traditional, digital and event media.Coordinate and plan the operations of the marketing department.DESCRIPTIONWork with the board of directors to establish a common strategy to ensure the growth and profitability of the company.Ensure human resources management of the marketing team (3 graphic designers + 1 marketing strategist): hiring, integration, training, assessment, monitoring, etc.Ensure the planning, coordination and control of marketing department projects: organization of work, communication and monitoring of objectives and performance indicators, meetings, planning resources, management of relationships with suppliers and business partners, etc.Ensure that marketing projects meet the various performance criteria (quality, delivery times, costs, etc.).Define and implement the annual marketing plan to promote the company, its products and services and achieve the objectives.Support and provide marketing tools to the sales team.Coordinate the creation and manage the different brands of products.Plan new brands launches.Coordinate the creation and distribution of marketing tools for our products: brochures, newsletters, presentations, content, advertising campaigns on the web, etc.Ensure the communication link between the Sales, Products, and Purchasing departments regarding marketing advertising campaigns.Collect information, analyze data and prepare summary reports on the results of marketing actions to ensure ROI.Monitor, analyze and present performance indicators and recommend the changes necessary for the optimization and effectiveness of marketing actions.Coordinate participation in activities, events and/or trade shows.Provide leadership that promotes cohesion and commitment.BENEFITSInsurance and group RRSP.Annual bank of flexible leave.Discounts on our auto parts and accessories.Mechanical workshop on site with a mechanic at your service.Gym with showers and sports allowance.And more!WORKING ENVIRONMENTOur Levis head office now occupies an area of ​​150,000 square feet.We offer you a working environment at the cutting edge of technology, bright and modern...with the most gorgeous cafeteria in town.Company in the Top 30 Best Managed Companies in Canada. WHY CHOOSE TRANSIT?To join a close-knit team and evolve in a growing Quebec company! We rely on a collaborative approach based on the initiative and involvement of every member of our team. Working with us means that you will have challenges that match your ambitions!Transit is currently the largest wholesale distribution warehouse for automotive parts in Eastern Canada. If you are looking to fulfill your potential and are willing to help us achieve our most ambitious goals, now is the time! TO JOIN OUR TEAM, YOU NEEDBAC in marketing or related field.MBA in marketing (an asset).5 years or more of experience in a marketing management role.Experience in traditional and digital marketing.Experience in B2B and B2C marketing.Bilingualism (French-English) required due to the need to communicate in writing and orally with unilingual English-speaking and/or French-speaking colleagues.Knowledge of auto parts or aftermarket industry (an asset).Knowledge of the Office Suite, particularly Excel. REQUIRED PROFILECreative, innovative, and visionary.Strong management skills: planning, prioritization, organization, and coordination of work.Ability to analyze and solve problems.Ability to make decisions.Mobilizing leadership.AdaptabilityAbility to work under pressure and with tight deadlines.
Director, Brand & Communications
Canadian Feed The Children, Remote, Across
Title: Director, Brand & Communications Type: Permanent, Full-time (35 hours per week) Location: Flexible (Must reside in Canada) Canadian Feed the Children's vision is a world in which children, youth and their communities thrive, realizing their full potential. CFTC works in partnership with local NGO's and communities in Uganda, Ethiopia, Ghana, Bolivia and with Indigenous Peoples in Canada. We are here with communities who are building local, self-reliant, sustainable systems to provide food for their children, youth, and families across generations. We work in solidarity with communities to impact all areas of nourishment at all stages of their lives, including income generation, education, gender equality, racial justice, and climate impacts. If you share our passion for bettering children's lives, and you thrive in a collaborative, values-based culture please consider applying for this role. About this Opportunity The Director, Brand & Communications will work closely with the VP, Philanthropy, Brand & Communications and across the entire organization to implement an exciting brand transformation for Canadian Feed The Children (CFTC) that is part of the 10-year strategic directions of the organization. During this time of transformation, the Director will implement efforts to enhance CFTC's strategic communications and ensure an integrated, cohesive approach to elevating the voice, profile and reputation of the organization, and its partners across all audiences. The incumbent will lead the cross-functional implementation of CFTC's brand strategy, ensuring compelling communication that engages staff, donors, partners, communities and the general public. Additionally, this role is responsible for developing integrated revenue strategies and implementing revenue generating initiatives that support revenue goals. Areas of Responsibility 1. Lead, mentor, and manage a team of marketing and communications professionals, fostering a culture of creativity, collaboration, and excellence. 2. Develop and align strategic communications across traditional and online platforms to effectively demonstrate CFTC's mission and impact. 3. Execute and implement brand transformation strategies and communication plans in alignment with CFTC's mission, vision, values, and goals. 4. Collaborate with the VP, Philanthropy, Brand and Communications to design and lead integrated brand activation campaigns and public relations efforts. 5. Work closely with local partners in Uganda, Ethiopia, Ghana, Bolivia, and Indigenous communities in Canada, ensuring authentic storytelling and narrative representation. 6. Track campaign KPIs, providing insights and recommendations to enhance future campaigns and overall results. 7. Lead the creation and implementation of integrated marketing and communication initiatives to boost CFTC's brand awareness, relevance, and reputation. 8. Drive compelling storytelling, content creation, and messaging across various channels and platforms. 9. Collaborate with the fundraising team to develop effective campaigns and strategies for donor engagement.10. Manage and transform the organization's digital presence, including website, social media, email marketing, and other digital platforms. 11. Design and implement tools for continuous improvement and data-driven strategies. 12. Coordinate with partner agencies for the successful launch of new brand and activation campaigns. 13. Oversee the optimization of digital properties, aligning messaging, engagement, and user experience with brand and organizational priorities. 14. Develop and maintain departmental and cross-functional budgets, analytics, and financial reporting. What we Offer: 1. Join our team and enjoy a range of benefits designed to support your professional growth and personal well-being:2. Flexible Work Environment: Embrace a work-life balance with our remote work options. 3. Health & Dental Benefits: Comprehensive coverage to ensure your health and wellness. 4. Pension Program: Secure your future with our employer-matched pension plan. 5. Summer Hours & Holiday Program: Enjoy flexible summer schedules and extended holiday periods. 6. Generous Time Off: Benefit from personal days, vacation, and sick leave to recharge and refresh. 7. Volunteer Opportunities: Make a difference with paid volunteer days. 8. Parental Leave Top-Up: Additional support during your parental leave. 9. Learning and Development Support: Invest in your career with our continuous learning and professional development opportunities. 10. Inclusive Culture: Be part of a workplace that is committed to diversity, equity, inclusion, decolonization, anti-racism, and anti-oppression.
Marketing Director, Global Deal Advisory
KPMG, Toronto, ON
OverviewAt KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. This complex and diverse role is responsible for leading the global marketing that will position KPMG strongly in the Deal Advisory marketplace. Within a fast pace and competitive market, the role includes development of the necessary marketing plans, assets and toolkits for the KPMG member firms to activate, including global thought leadership studies and solutions campaigns for demand generation. The Marketing Director, Global Deal Advisory will be part of the Deal Advisory leadership team and collaborate and build consensus with numerous stakeholders - including working closely with deal advisory leadership, and global and member firm marketing and communications teams, subject matter experts, and key third parties. What you will do Work with leadership and other key stakeholders to develop a global marketing strategy for KPMG's Deal Advisory business that aligns with business objectives and our KPMG Collective Strategy Through strong collaboration, bring together capabilities from various business areas and geographies to form a coordinated, one-firm approach Manage marketing plans and key stakeholder relations to execute key marketing campaigns on time and to budget Working with inputs from global leadership, assume end-to-end ownership of the creative development of marketing materials including editorial content, design, thought leadership, digital materials (e.g. infographics and social media content), and other client-facing materials Build a clear set of Deal Advisory service and solution materials for use on the web (etc) to ensure consistent solutions articulation globally Manage the program budget for Deal Advisory marketing campaigns, including regular reporting to marketing leadership on the progress of initiatives and expenditures Establishing clear objectives and KPIs (Key Performance Indicators) for all campaigns with the goal of delivering the most impactful programs possible through continuous improvement. This includes overseeing regular reporting on results of marketing initiatives against established benchmarks to Marketing leadership Manage a dotted line management responsibility to the marketing manager for Elevate, as one of the Deal Advisory transformation solutions. Drive consensus and collaboration between key business stakeholders Engage global and national marketing and communications to ensure adoption of marketing and communications initiatives Work closely with the different areas within Global Marketing and Communications to ensure Deal Advisory practice is benefiting from our Central Services' global expertise, scale, best practices, global content coordination, compliance and risk management processes and procedures What you bring to the role Demonstrated ability to lead, manage and collaborate with virtual and cross functional teams, including executive level interactions Proven track record in developing and executing a global marketing program across multiple geographies, functions and sectors Demonstrable success in developing and implementing complex (and preferably international) marketing programs - including developing consistent messaging, robust marketing performance measurement and reporting capturing relevant data points and determining ROI Experience developing compelling value propositions for services/campaigns and creating integrated, client issue-based campaigns both for brand and demand generation campaigns University degree or Diploma in a related field (ie. Technology, International business, marketing or communications) Minimum of 10 years of integrated marketing experience within the professional service industry or M&A boutique or similar Proven project management skills with the ability to get buy-in and support for projects from diverse and often widespread stakeholders Strong marketing skills across a wide range of channels, with a focus on content marketing and digital marketing Experience with global account-based marketing would be an advantage Providing you with the support you need to be at your best For more information about KPMG in Canada's Benefits and well-being, click here . Our Values, The KPMG WayIntegrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here . If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to visit our accessibility page .
Marketing Director, Commercial Industries (FS, MRCS, TPL, Communications & Media)
CGI Group, Toronto, ON
Position Description: As a Marketing Director, Commercial Industries you will help drive growth of CGI’s business in the Banking, Insurance, Communications, Manufacturing, Retail, Transport & Logistics sectors through a combination of marketing programs, campaigns and business development support. Managing a team of 3 members, you and your team refine and communicate CGI’s value proposition and qualifications in a way that reaches and resonates with the unique needs of clients in those sectors. Your future duties and responsibilities: • Be the marketing lead for Banking• Manage a team of 3 members to address the needs for the other industries• Be the business partners to the Canadian Strategic Business Unit and serve as liaison to and participate in the Canadian industry communities/councils• Conduct relevant industry and market research, competitive analysis, SWOT analysis to develop effective marketing strategies• Design and create marketing collateral, particularly thought leadership, client case studies and compelling digital content• Support the refresh and/or development of new value propositions, positioning CGI uniquely in the market• Envision, design, and support execution of integrated marketing campaigns to support the marketing plan• Work with the Internal Communications team and External Communications team to execute effective MarCom plans that raise awareness and enable business development• Help drive growth in our strategic accounts through account-based and deal-based marketing tactics• Support impactful client interactions, including executive meetings, industry events and client conferences Required qualifications to be successful in this role: You are a well-rounded marketing professional with experience across many disciplines, including marketing strategy, executive presence, hands-on implementation, and an ability to get things done internally through influence:• Min 10 years' experience in a marketing function, preferably in a technology services, technology product or consulting services organization• A passion for and strong understanding of the Canadian commercial sectors, especially banking• Demonstrated experience in using marketing to bring new services / solutions to market and drive pipeline growth• Proven leadership in running successful, integrated marketing campaigns• Past experience producing high-impact content (white papers, blogs, video, etc.)• An ability to be highly collaborative, and work with a variety of people at all levels• Excellent organizational skills to work independently and manage projects with many moving parts• Strong verbal and written communications, • Bilingual - Excellent written and spoken English, including the ability to write and present to executive audiences, with a good level of French • Team management / performance experienceWHY YOU’LL LOVE ITOur Marketing Communications team is reinventing the way we tell the CGI story and the amazing things our employees do for our clients, each other and our communities every day. We are looking for creative, energetic and open-minded professionals who will join us, bringing their unique talents, ideas and perspectives, to help make our team, our business colleagues and our company as successful as possible. #LI-TT1 What you can expect from us: Together, as owners, let’s turn meaningful insights into action.Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Director Marketing, Direct-to-Consumer
Manulife Financial Corporation, Toronto, ON
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementHybridJob DescriptionPerformance. Strategy. Nimbleness. Team. It’s what powers us and sets us apart from traditional Financial Institutions. We’re on a mission to modernize the insurance industry and set our business apart from traditional Financial Institutions using a fresh marketing approach. With transformational leadership and a highly innovative and integrated Marketing organization it’s an exciting time to be in Marketing at Manulife! This leadership role is an incredible opportunity to have significant, transformational impact on the organization and business.Under the leadership of the AVP Growth Marketing for Affinity Insurance, and part of an evolving customer centric organization, you’ll join one of Manulife Canada’s industry leading businesses. With an expectation of continued growth, you’ll focus on providing a consistent customer experience across the affinity customer channels to grow affinity insurance product sales. As the Marketing lead for the Affinity Insurance channel, you’ll be leading in a fast-paced matrix environment driven to grow business with acquire new customers through B2B2C channels. You’ll be working closely with colleagues across the business to meet real time delivery needs that hit sales targets.As Director Marketing, you’re a leader who brings transformative thinking and excels in rallying and encouraging teams to win, learn and have fun. Being highly collaborative, working well with cross-functional partners and being able to navigate and get the best out of teams in a matrix environment is critical. Effective communication of vision and leading through people for impact will be critical to delivering results.Key AccountabilitiesInsight Activation• Work closely with Research & Insights team to improve understanding of customer perceptions, preferences and behaviours with emphasis on priority segments• Translate core insights into actionable marketing briefs that ensure insight driven Marketing• Leverage customer journey as an opportunity to turn intentions into action• Unlock competitive insights through analysis to ensure differentiated Marketing campaignsBrand Strategy and Activation:• Work with Canadian Division Marketing lead to activate the company brand mission across touch points in the customer journey• Lead the Direct-to-Consumer content strategy across owned platforms, digital and social channels• Work with agency partners to set creative/media strategy and build into coordinated campaigns• Drive brand consistency and governance working with Canadian Division Marketing leadMarketing Planning & Activation:• Lead end-to-end Marketing Planning from vision, to strategies and initiatives that drive business results via breakthrough thought leadership, activation, and business efficiencies• Lead and deliver fully coordinated and highly efficient 360 Marketing campaigns with a focus on B2C tactics• Work collaboratively with cross functional and agency partners to develop coordinated plans that transcend across all sales channels and across multiple media forms • Use data analytics to track performance and make informed decisions to drive growth.• Experiment with new and alternative ways to use digital channels for growth.Measurement & Budgeting:• Work with business teams to ensure clear understanding of financial targets and build upstream into Marketing planning process• Own and lead Marketing spend through budget management and return on investment measurement to deliver revenue and earnings targets• Work with Digital Analytics and Research & Insight teams to measure campaign effectiveness, while optimizing through real time Marketing approach• Stay updated with the latest trends and technologies in growth marketing and apply standard methodologies accordingly.People Leadership and Development:• Optimally establish and work with teams across multiple functions• Deliver strong coaching and mentorship with focus on building personal development plans• Build culture and employee engagement to create a better Marketing organization and a hard-working team through key initiatives that build a better Marketing organizationJob Requirement:• Minimum of 8 years progressive strategic marketing experience, specifically in B2C marketing• Proven leadership in Marketing strategy & planning and experience in delivering fully coordinated, best in class, results driven customer-targeted Marketing campaigns• Entrepreneurial thought leadership; doubt convention with ability to drive organizational change• Strong eye for business and able to shift comfortably from strategy to execution to get results• Knowledge and experience in unlocking consumer and competitive insight driven Marketing• Exceptional communication skills with a focus on being a leader and teammate with the ability to cultivate and maintain relationships in a matrix organization• Strong builder of people and teams with ability to rally and business teams around a common vision• Strong organizational agility, being able to manage up and elevate Marketing in the organization through vision and strategic plansCompetencies:• Strategic Marketing: Marketing anchored in business strategy working towards best in class Marketing• B2C Marketing: Proficient in B2C & Acquisition & Growth Marketing and analytics• ROMI: Analytical capability working with Research & Insights / Finance / BU Marketing• Digital and Social Activation: Innovative digital and social go-to-market activation capability• Sponsorship/PR: Work with Sponsorship and PR to deliver activation accelerant• University Degree: Business, Marketing, or Communication is preferredAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsThe annual base salary for this role is listed below.Primary LocationToronto, OntarioSalary range is expected to be between$103,050.00 CAD - $185,490.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.
Director of Rooms
Marriott International, Bengaluru, Any, India
Job Number 24053086Job Category Rooms & Guest Services OperationsLocation Sheraton Grand Bangalore Hotel at Brigade Gateway, 26/1 Dr. Rajkumar Road, Bengaluru, Karnataka, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYFunctions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property's rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment to the owner and company.CANDIDATE PROFILE Education and Experience • 3-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 5-7 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 5-7 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.CORE WORK ACTIVITIESLeading Rooms Team • Champions the brand's service vision for product and service delivery. • Communicates a clear and consistent message regarding departmental goals to produce desired results. • Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. • Monitors and promotes room rates, specials, and promotions at the residence.Managing Profitability • Analyzes service issues and identifies trends. • Works with Rooms team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution. • Reviews and audits expenses.Managing Revenue Goals • Monitors Rooms operations sales performance against budget. • Reviews reports and financial statements to determine Rooms operations performance against budget. • Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses. • Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.Ensuring and Providing Exceptional Customer Service • Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer. • Delivers excellent customer service throughout the customer experience and encourages the same from other employees. • Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. • Coordinates and communicates event details both verbally and in writing to the customer and property operations. • Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations. • Responds to and handles guest problems and complaints. • Uses personal judgment and expertise to enhance the customer experience. • Stays available to solve problems and/or suggest alternatives to previous arrangements. • Interacts with guests to obtain feedback on product quality and service levels. • Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Ensures that employees understand expectations and parameters for Room duties. • Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.Managing and Conducting Human Resources Activities • Interviews and hires employees. • Ensures employees are treated fairly and equitably. • Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings). • Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. • Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. • Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. • Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. • Identifies talents of direct reports and their teams, and assists with their growth and development plans.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 03/26/2024 10:06 AM
Marketing Manager - (Bilingual English/Mandarin)- North York
Michael Page, North York
Reporting into the Sales & Marketing Director, you will be responsible for launching and managing comprehensive marketing campaigns for new development projects.Build and execute multiple marketing campaigns for social media.Make sure there is a consistency of Brand message across all social media platforms, company website as well as collaterals.Regularly provide updates and reports on various marketing activities.MPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual's status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicantsMinimum 3+ years of relevant marketing experience (Preferably had worked with a real estate developer).Bilingual (Cantonese/Mandarin & English)Experience with social-media marketingComfortable working in a high-paced work environmentHighly driven marketing professional.Excellent written and verbal communication skills
Director of Software - Critical Care
Siemens, Ottawa ON, Ontario
Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and professionally. Sound interesting? Then come and join our global team as a Director of Software, Critical Care to be responsible for leading teams comprising of software development professionals and manager(s) at multiple geographical locations. Director of Software will drive the next generation software development as well as on-market software changes for Critical Care device portfolio within the Point of Care (POC) diagnostics business of Siemens Healthineers.Our global team: We are a team of 70,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/careers.This is a role well suited to an ambitious professional, looking for the next step in their career.As a Director of Software, Critical Care you will be responsible for:Ensuring software developed for Critical Care devices are of highest quality complying with Siemens Healthineers software development processes and development milestone requirements with required documentation.Collaborating with project management, R&D leadership, and key stakeholders to create and maintain software resource allocation plans to ensure adequate support of prioritized projects and deliver to committed timelines.Identifying risks and issues early and react promptly with mitigations, re-assignments, and communication to leadership.Recognizing, hire, and develop talent with a goal towards building a strong software engineering department positioned for future growth and for sustainable contribution to new product development and on-market product support efforts.Maintaining a very strong focus on adherence to company policies and procedures as well as be up to date with product security and product safety topics.Planning and executing design realization and design change implementations on multiple product lines within the Critical Care portfolio based on sound product architecture with accountability for performance and quality.Deploying and/or creating, as needed, software engineering processes, practices, lifecycle processes and documentation that are consistent with standards required by Health Canada, FDA and world regulatory bodies.This position may suit you best if what is below sounds familiar and appealing to you, in addition to wanting to develop your career with Healthineers.Adept at leading diverse teams of software development professionals and managers across geographic locationsAre highly skilled with planning and executing design realizationComfortable working with Marketing, R&D, Informatics, and other stakeholders to define software / product features which will realize high healthcare diagnostics values for patients and service providers.Are an exceptional communicator and team motivatorRequired skills to have for the success of this role:Minimum a Bachelor's degree in computer science or related discipline and/or an equivalent combination of education and technical experience involving coding. Advanced degrees preferred.Minimum 10 years' experience in software functional management role and working knowledge of utilizing advanced tools and methods for software development.Experienced with leading, guiding, and mentoring other engineers and engineering managers to navigate successfully through project challenges while maintaining focus on individual career development objectives and long-term growth of the departmental capabilities and efficiencies.Experienced with performance management through individual development plans, expectations, evaluations, and lessons-learned to continuously improve team's performance.Requires broad knowledge of software development environment, technologies and tools or specialization in a combination thereof:Embedded software development with OO programming language such as C/C++ or equivalent and in-depth knowledge of embedded architectures.Real Time Operating Systems (RTOS), driver development in POSIX-compliant multi-threaded operating systems (preferably QNX), ARM programming and common software tools such as GCC, SubVersion, IAR and Eclipse, or similar.Network communication protocols, including wireless such as Bluetooth and WiFi, serial interfaces SPI, I2C, RSR232 and USB, software testing using embedded debugging tools and hardware / lab equipment.Mobile applications development (Android, Windows Mobile) in multi-core systems or heterogeneous multi-processor systems and applicable technologies that include .NET, Visual Studio, REACT, Android Studio, SVN, Git, Java, Xamarin/Mono.Database centric application development, relational database design and development (SQL Server or MS SQL Server) and applicable technologies C#, JSON, WPF.Working knowledge of FDA, ISO, IVDD or IVDR regulations for medical devices.Agile and Scrum management of software development projects.Siemens Healthineers is proud to be a Great Place to Work® certified company in Canada for 2020-2024, 2022 Best Workplaces™ in Manufacturing, 2022 Best Workplaces™ for Health Care and 2022 Best Workplaces™ for Hybrid Work.At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.If you want to join us in transforming the way healthcare is delivered, visit our career site at:https://www.siemens-healthineers.com/en-ca/aboutWhile we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.Beware of Job ScamsPlease beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Career site: https://jobs.siemens-healthineers.com/careersSiemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Notice available at www.siemens.ca.Siemens s'engage à créer un environnement diversifié et est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi. Sur demande, Siemens Canada prendra des mesures d'accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste.En transmettant des renseignements personnels à Siemens Canada limitée ou à ses sociétés affiliées, à ses fournisseurs de services ou à ses agents, vous nous autorisez à recueillir, à utiliser et à divulguer ces renseignements aux fins prévues dans notre Déclaration de protection de la confidentialité, que vous pouvez consulter au www.siemens.ca.Salary: . Date posted: 04/03/2024 08:51 PM
Director of Sales
Marriott International, Sriperumbudur, Any, India
Job Number 24059142Job Category Sales & MarketingLocation Fairfield by Marriott Sriperumbudur, SF No 153/6A Sipcot Industrial Park Sriperumbudur, Sriperumbudur, Tamil Nadu, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYLeads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.CORE WORK ACTIVITIESSupporting Developing & Executing Sales Strategies • Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. • Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. • Assists with the development and implementation of promotions, both internal and external.Maximizing Revenue • Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). • Recommends booking goals for sales team members.Managing Sales Activities • Monitors all day to day activities of direct reports. • Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. • Participates in sales calls with members of sales team to acquire new business and/or close on business. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).Analyzing & Reporting on Sales and Financial Data • Analyzes market information by using sales systems and implements strategy to achieve property's financial room and catering goals. • Assists Revenue Management with completing accurate six period projections. • Reviews sales and catering guest satisfaction results to identify areas of improvement.Ensuring Exceptional Customer Service • Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals. • Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. • Executes and supports the company's Customer Service Standards and property's Brand Standards. • Participates in and practices daily service basics of the brand. • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. • Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.Building Successful Relationships • Develops and manages relationships with key stakeholders, both internal and external. • Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. • Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. • Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.Managing and Conducting Human Resource Activities • Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. • Utilizes all available on the job training tools for employees.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you'll deliver on the Fairfield Guarantee - our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/04/2024 11:33 AM
Director of Sales
HeadSource International, Toronto, ON
Director of Sales – Injection Molding   The Director of Sales, Auto & Commercial will function as a growth leader. They will be accountable for the fulfillment of the company’s strategic plan to defend and extend the current market position in the core businesses, as well as expand into any strategically targeted new opportunities that take advantage of the company’s core strengths.  The role includes responsibility for growing and leading the Auto & Commercial sales force as well as successfully maintaining existing customer commercial accounts ensuring excellent customer satisfaction. Key Responsibilities: Meet or exceed sales win targets for new business by identifying and targeting potential customers through research, cold calls, networking, and referrals, as well as leveraging existing customer relationships to grow those accounts. Participate in the development of strategic plans with the Company’s Auto & Commercial business teams. Deploy the strategy through the development and oversight of effective execution plans with the Sales team. Develop and monitor sales processes including installing and maintaining highly effective, data driven sales funnel tracking processes through optimization of the CRM. Create and manage pricing strategies that contribute to meeting margin and profitability objectives. Develop and maintain strong long-term relationships and participate in closing activities with key customers and prospects. Understand customer needs and provide effective tailored solutions. Develop and implement sales plans and budgets, forecasts, competitive analyses, and general sales administration. Recruit, train, and develop an aggressive and active sales force, providing optimal market coverage to drive growth and market share gain. Cultivate and foster an environment of high performance through performance management, employee development, career progression, and rewards and recognition. Serve as a key partner to the Vice President of Operations, Auto & Commercial, and management peers, while having full ownership of the sales disciplines. Develop and lead impactful regular sales meetings. Create and deliver compelling sales presentations. Oversee sales compensation plan administration, rules, policies, and procedures. Lead the Sales team through Account Management activities ensuring the highest customer satisfaction while meeting internal profitability objectives. Oversee and continually optimize the quotation process ensuring timeliness and accuracy in order to successfully win target programs. Stay informed about industry trends and market conditions to identify new business opportunities. Compile and maintain effective competitor analysis and use this information to drive strategic initiatives and direction. Gain a deep understanding of the company’s products and capabilities to capitalize on new opportunities as well as effectively communicate with customers. Cultivate a culture of collaboration, teamwork, transparency, empowerment, and accountability. Implement, maintain, and report out on Sales and commercial related Key Performance Indicators   Knowledge or Skills Required: Minimum of fifteen years of sales and sales management, marketing, and business development experience, including at least five years of recent senior level management responsibility. Minimum 10 years of automotive experience in a sales related function. Manufacturing industry experience is a must. Injection molding experience strongly preferred. Proven sales experience, meeting or exceeding targets. Proven experience leading a sales team, meeting or exceeding targets. Excellent communication skills, oral and written, excellent presentation skills. A growth leader who knows how to access markets and win. Process oriented with a proven foundation of instilling a proven sales process and methodology. Must bring a strong funnel management capability. Must be current with technology, leading inbound and digital marketing efforts if that strategy is chosen. Financial acumen, specifically as it relates to understanding margins (contribution, gross, net). Proven negotiation skills and demonstrated ability to effectively settle differences with minimum disruption.  
Director of Analytics, NARP
BMO, Toronto, ON
Application Deadline: 05/14/2024Address:33 Dundas Street WestThe Director of Analytics North American Retail Payments works in partnership with the NARP's senior leaders to translate business strategy into analytical strategy and solutions which deepen understanding of NARP's business. This individual will coordinate, facilitate, manage, and develop analytical strategies and initiatives covering 3 analytical business functions: Product Analytics, Post Campaign Analytics, and Account Management Credit Optimization to drive business results. This role is accountable to define, and ensure the right analytics, people and alignment are in place across the teams to advance NARP strategies. Primary analytical areas of responsibility & accountability include:Risk Return Optimization of Account Management StrategiesCreate new Account Management strategies to generate incremental business resultsOngoing analytics to evaluate the Revenue versus Risk trade-off against key KPI'sMange strategies within Key Risk Management (KRM) guidelines Customer Optimization Post Campaign Analytics Complete post campaign analysis of NARP's Customer Optimization campaignsCreate recommendations for future campaign targeting and offers to improve future campaign results.Product AnalyticsProvide ongoing KPI reports to NARP, Finance, Compliance and other LOB's for Canada and the USDeliver adhoc analysis and reports as per agreed specs and timelinesAssess and evaluate the business impact of new reporting requests/changes to existing reportingAs a domain Card Analytics expert, this person will work to integrate and simplify insights across the analytics teams to provide relevant, fast, clear facts to the business to shape ongoing decisions. He/she is the owner of the ongoing prioritization of the plan against set business priorities working in close partnership with the NARP to ensure all initiatives align to business priorities and growth plans.This role will proactively advise business leaders on the right analytical approach and solutions to drive the business forward. He/she will lead a team of 15+ consisting of Senior Managers and Analysts.Key Accountabilities Strategy Insights and Planning Create, gain alignment, and maintain the ongoing NARP strategic analytics plan inclusive of data requirements, reporting, campaigns, analytical infrastructure and tools, and analytical processes needed to drive business forwardLeverage knowledge of market, industry trends, customer behaviours and analytical best practices to proactively identify strategic opportunities for the business.Determine new analytical data and tools to advance analytical capabilities to deliver increased business results.Data, Analytics, and Insights Proactively identify revenue, risk and pricing opportunities through analyticsLeverage analytics to size, scope and determine business opportunities to create business cases aimed to meet business objectives.Define the strategy for how analytics and insights are produced for NARP (i.e. essential KPI's, in what priority, through what means, in what format, with what reporting cadence, to what audience) ensuring ongoing alignment with NARP management team and other business partnersResponsibility to ensure maximum return on analytics investment (technology and people)Proactively share relevant insights in and outside of NARP and other business partners to broaden management team's awareness of business trends.Responsible for being the subject matter expert for all data related to NARPInfluencing and Relationship ManagementWork within the NARP team to ensure ongoing alignment & prioritization of analytical investment against initiatives with greatest returnWork within the matrix of analytical resources across Data Analytics Centre of Excellence (DACoE) to ensure proper focus and alignment of investment against NARP's needsProactively identify synergies across the NA P&BB portfolio by leveraging other DACoE teams and analytics functionsPartner effectively across all business functions including: Marketing, Credit Risk, Technology & Operations, Channels, etc. in order to ensure ongoing alignment and execute successful analytics strategiesManagerial LeadershipManage day-to-day activities of team to effectively maximize performance and output; setting and communicating clear goals for employees, coaching and providing performance feedback. Hold employees accountable for the outcomes they achieve and how they achieve them; apply BMO's performance management approach with employees including building development plans and recommending changes to base and variable payWork in partnership with DACoE teams to ensure LOB goals are met and drive business KPI's per planBecome a subject-matter expert in business unit strategy and work to optimize analytical investment, processes and improve productivity within the team while maintaining focus on delivering quality insightsMaintain and evolve a well-organized library of team knowledge and internal processes so that team members will have access to the information both now and in the futureAttract, develop, and move talent across BMO to support the achievement of business goals and employees' career goalsChange ManagementCreate a fact-first mindset, making information readily available to drive profitable, strategic decision making.Keep current on analytics and innovate and advocate new analytical techniques and solutions to meet new business challenges and opportunities for NARP's changes in strategic priorities and analytics requirements. Develop and build new analytics capabilities to drive efficiencies and increase speed of analytical outputProactively review processes that support the business to simplify and reduce net operating expensesRisk ManagementWork with data leads to ensure proper use and access to data.Perform required regulatory & risk oversight and governance for your NARP group/function; identify, manage and mitigate current and emerging risks; support the development of a risk management mindset in all team members.Lead data and governance for NARP working in conjunction with Data and Enablement to ensure compliance to data governance and framework.Cross Functional RelationshipsThis job requires the incumbent to interact with the following groups and/or processes in BMO and relevant external stakeholders:NARP Leadership and teamsData Analytics Centre of ExcellenceCredit Risk ManagementCustomer MarketingNA ChannelsTechnology and OperationsFinanceCanadian P & C Product groupsOperational Risk and ComplianceExternal partners including Equifax, TransUnion, FICO and othersKnowledge & Skills Have a minimum of 10 years of credit management experience ideally in retail and business banking credit cards including portfolio management experienceDemonstrated leadership skills and strategic thinking.Proven ability to thrive in a high volume, high intensity, changing environment.Proven ability to inspire a team to work toward a set of goals and objectives.Highly developed verbal and written communication skills with the ability to communicate to Senior Management in a clear, concise, and professional manner.Excellent analytical and problem-solving skillsStrong organizational and time management skillsExpertise in analytics and financial analysisTechnical experience working in analytical software (SAS, SQL, PowerBI), and business software (Teams, Excel, PowerPoint, Word)Proven experience to lead and manage cross-functional teams without direct authority.Advanced Relationship Management and Negotiation skillsPost-secondary education (degree)Grade:9Job Category:People Manager / GestionnaireWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Director of Analytics, NARP
BMO Financial Group, Toronto, ON
Application Deadline: 04/29/2024 Address: 33 Dundas Street West Job Family Group: Marketing The Director of Analytics North American Retail Payments works in partnership with the NARPs senior leaders to translate business strategy into analytical strategy and solutions which deepen understanding of NARPs business. This individual will coordinate, facilitate, manage, and develop analytical strategies and initiatives covering 3 analytical business functions: Product Analytics, Post Campaign Analytics, and Account Management Credit Optimization to drive business results. This role is accountable to define, and ensure the right analytics, people and alignment are in place across the teams to advance NARP strategies. Primary analytical areas of responsibility & accountability include: Risk Return Optimization of Account Management Strategies Create new Account Management strategies to generate incremental business results Ongoing analytics to evaluate the Revenue versus Risk trade-off against key KPIs Mange strategies within Key Risk Management (KRM) guidelines Customer Optimization Post Campaign Analytics Complete post campaign analysis of NARPs Customer Optimization campaigns Create recommendations for future campaign targeting and offers to improve future campaign results. Product Analytics Provide ongoing KPI reports to NARP, Finance, Compliance and other LOBs for Canada and the US Deliver adhoc analysis and reports as per agreed specs and timelines Assess and evaluate the business impact of new reporting requests/changes to existing reporting As a domain Card Analytics expert, this person will work to integrate and simplify insights across the analytics teams to provide relevant, fast, clear facts to the business to shape ongoing decisions. He/she is the owner of the ongoing prioritization of the plan against set business priorities working in close partnership with the NARP to ensure all initiatives align to business priorities and growth plans. This role will proactively advise business leaders on the right analytical approach and solutions to drive the business forward. He/she will lead a team of 15+ consisting of Senior Managers and Analysts. Key Accountabilities Strategy Insights and Planning Create, gain alignment, and maintain the ongoing NARP strategic analytics plan inclusive of data requirements, reporting, campaigns, analytical infrastructure and tools, and analytical processes needed to drive business forward Leverage knowledge of market, industry trends, customer behaviours and analytical best practices to proactively identify strategic opportunities for the business. Determine new analytical data and tools to advance analytical capabilities to deliver increased business results. Data, Analytics, and Insights Proactively identify revenue, risk and pricing opportunities through analytics Leverage analytics to size, scope and determine business opportunities to create business cases aimed to meet business objectives. Define the strategy for how analytics and insights are produced for NARP (i.e. essential KPIs, in what priority, through what means, in what format, with what reporting cadence, to what audience) ensuring ongoing alignment with NARP management team and other business partners Responsibility to ensure maximum return on analytics investment (technology and people) Proactively share relevant insights in and outside of NARP and other business partners to broaden management teams awareness of business trends. Responsible for being the subject matter expert for all data related to NARP Influencing and Relationship Management Work within the NARP team to ensure ongoing alignment & prioritization of analytical investment against initiatives with greatest return Work within the matrix of analytical resources across Data Analytics Centre of Excellence (DACoE) to ensure proper focus and alignment of investment against NARPs needs Proactively identify synergies across the NA P&BB portfolio by leveraging other DACoE teams and analytics functions Partner effectively across all business functions including: Marketing, Credit Risk, Technology & Operations, Channels, etc. in order to ensure ongoing alignment and execute successful analytics strategies Managerial Leadership Manage day-to-day activities of team to effectively maximize performance and output; setting and communicating clear goals for employees, coaching and providing performance feedback. Hold employees accountable for the outcomes they achieve and how they achieve them; apply BMOs performance management approach with employees including building development plans and recommending changes to base and variable pay Work in partnership with DACoE teams to ensure LOB goals are met and drive business KPIs per plan Become a subject-matter expert in business unit strategy and work to optimize analytical investment, processes and improve productivity within the team while maintaining focus on delivering quality insights Maintain and evolve a well-organized library of team knowledge and internal processes so that team members will have access to the information both now and in the future Attract, develop, and move talent across BMO to support the achievement of business goals and employees career goals Change Management Create a fact-first mindset, making information readily available to drive profitable, strategic decision making. Keep current on analytics and innovate and advocate new analytical techniques and solutions to meet new business challenges and opportunities for NARPs changes in strategic priorities and analytics requirements. Develop and build new analytics capabilities to drive efficiencies and increase speed of analytical output Proactively review processes that support the business to simplify and reduce net operating expenses Risk Management Work with data leads to ensure proper use and access to data. Perform required regulatory & risk oversight and governance for your NARP group/function; identify, manage and mitigate current and emerging risks; support the development of a risk management mindset in all team members. Lead data and governance for NARP working in conjunction with Data and Enablement to ensure compliance to data governance and framework. Cross Functional Relationships This job requires the incumbent to interact with the following groups and/or processes in BMO and relevant external stakeholders: NARP Leadership and teams Data Analytics Centre of Excellence Credit Risk Management Customer Marketing NA Channels Technology and Operations Finance Canadian P & C Product groups Operational Risk and Compliance External partners including Equifax, TransUnion, FICO and others Knowledge & Skills Have a minimum of 10 years of credit management experience ideally in retail and business banking credit cards including portfolio management experience Demonstrated leadership skills and strategic thinking. Proven ability to thrive in a high volume, high intensity, changing environment. Proven ability to inspire a team to work toward a set of goals and objectives. Highly developed verbal and written communication skills with the ability to communicate to Senior Management in a clear, concise, and professional manner. Excellent analytical and problem-solving skills Strong organizational and time management skills Expertise in analytics and financial analysis Technical experience working in analytical software (SAS, SQL, PowerBI), and business software (Teams, Excel, PowerPoint, Word) Proven experience to lead and manage cross-functional teams without direct authority. Advanced Relationship Management and Negotiation skills Post-secondary education (degree) Compensation and Benefits: $103,500.00 - $192,500.00 Pay Type: Salaried The above represents BMO Financial Groups pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Groups expected target for the first year in this position. BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards Were here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, were focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.
DIRECTOR OF HOSPITALITY AND SUPPORT SERVICES
Compass Group Canada, Burnaby, Any
What's in it for you? Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World's Most Admired Companies. The opportunities with us are endless. As the world's largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates. Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe. Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage. A Focus on Mental Health and Wellness. just now is our Mental Health and Well-Being initiative that was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. Visit our Stronger Together Compass website at www.strongertogethercompass.com . We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information. We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together! You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees.You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We're in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Imagine working in a place that brings out the best in you and helps others feel right at home. We provide an environment that balances independence with support. We customize our care, so that it's right for our residents and their loved ones. A funny thing happens when we encourage our residents to engage and enjoy-we do the same. This is healthy living at its finest. Join us.Click here for This is Marquise Hospitality video!Job SummaryThe Director of Hospitality and Support Services is responsible for all aspects of the operation including: staffing, client relations, customer service, resident satisfaction, budgeting, financial management, implementation and ongoing success of resident dining, retail and marketing programs, and catering services.The Director of Hospitality and Support Services must be prepared to work week days and sometimes evenings and weekends.Now, if you were to come on board as one of our Director of Hospitality and Support Services, we'd ask you to do the following for us: Lead the opening of Food and Support Services in a new and dynamic Seniors Living Facility including a state of the art kitchen, resident dining rooms, a full service high-end restaurant and lounge. Manage multiple client relations. Ensure resident and customer satisfaction. Ensure compliance with strict quality assurance, health, safety and environmental programs. Ensure the nutritional requirements of the residents are met through menu planning, the development of standardized recipes, and production sheets. Monitor and evaluate meal preparation and service to ensure established standards are maintained for both quality and quantity of all meals. Develop and maintain a strong knowledge of resident preferences and incorporate these preferences into service delivery. Hire, orientate, supervise and delegate tasks and evaluate the performance of the food service, maintenance and housekeeping staff. Maintain appropriate budgetary and cost controls and provide operational reports to the Regional Director of Operations/District Manager as required. Implement and control a Food Safety Plan that incorporates all Quality Assurance measures including but not exclusive to HACCP, WHMIS, and all WSIB/WCB regulations; plus comply with the Company Audit procedures and schedule. Maintain inventory control and complete all financial reporting according to the Compass Group fiscal schedule. Knowledge of proper cleaning and sanitation procedures for a large scale setting. Think you have what it takes to be our Director of Hospitality and Support Services? We're committed to hiring the best talent for the role. Here's how we'll know you'll be successful in the role. Post-secondary education with at least 7 years of progressive foodservice management experience in a licensed full-service environment. Experience overseeing multi-sites, housekeeping and maintenance services is a definite asset. Demonstrated excellence in leading a first class customer-centric hospitality environment. Great knowledge of local provincial food premises regulations and applicable health and safety legislation. Strong leadership skills and proven ability to supervise and secure the co-operation and engagement of the managed employees. Experience in large quantity food preparation, financial planning and food purchasing. Demonstrated creative flair for menu planning, preparation and presentation. Excellent verbal and written communication and interpersonal skills. Proficiency with MS Word, Excel and Outlook. Able to work and communicate effectively with the residents and guests. Effective team player who works collaboratively with others. Canadian Society of Nutrition Management membership is an asset. Advanced Food Safety Training (AFST) plus Level 1 and 2 Health and Safety Certification training (or willing to complete within 90 days of hire). Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact [email protected] for further information.Salary: . Date posted: 04/06/2024 04:11 PM
Director of Rooms
Marriott International, Mumbai, Any, India
Job Number 24061343Job Category Rooms & Guest Services OperationsLocation JW Marriott Mumbai Sahar, IA Project Road, Mumbai, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYFunctions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property's rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment to the owner and company.CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.CORE WORK ACTIVITIESLeading Rooms Team • Champions the brand's service vision for product and service delivery. • Communicates a clear and consistent message regarding departmental goals to produce desired results. • Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. • Monitors and promotes room rates, specials, and promotions at the residence.Managing Profitability • Analyzes service issues and identifies trends. • Works with Rooms team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution. • Reviews and audits expenses.Managing Revenue Goals • Monitors Rooms operations sales performance against budget. • Reviews reports and financial statements to determine Rooms operations performance against budget. • Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses. • Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.Ensuring and Providing Exceptional Customer Service • Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer. • Delivers excellent customer service throughout the customer experience and encourages the same from other employees. • Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. • Coordinates and communicates event details both verbally and in writing to the customer and property operations. • Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations. • Responds to and handles guest problems and complaints. • Uses personal judgment and expertise to enhance the customer experience. • Stays available to solve problems and/or suggest alternatives to previous arrangements. • Interacts with guests to obtain feedback on product quality and service levels. • Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Ensures that employees understand expectations and parameters for Room duties. • Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.Managing and Conducting Human Resources Activities • Interviews and hires employees. • Ensures employees are treated fairly and equitably. • Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings). • Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. • Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. • Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. • Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. • Identifies talents of direct reports and their teams, and assists with their growth and development plans.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/08/2024 07:26 PM
Director, Global Asset Management Marketing
BMO, Toronto, ON
Application Deadline: 04/26/2024Address:100 King Street WestTeam OverviewThe Wealth Management Marketing team is responsible for helping the bank deliver on its strategy and achieve its ambitions through growing the Wealth Management business, establishing BMO as a power player in the global wealth management and asset management industries.Working collaboratively with partners, the team is accountable for developing & executing marketing strategies to:Acquire new clients & effectively onboard them driving early engagement;Deepen customer relationships in terms of wealth planning penetration, assets under management, share of wallet, retention; andEffectively promote product, service & experience innovationsMandate / Job Value PropositionThe Director, Global Asset Management Marketing provides strategic marketing leadership, advice and delivery of marketing programs that supports the business objectives and growth of the Global Asset Management business . This includes the development of short and long-term marketing strategy and leading execution of tactics that will drive measurable results, with specific accountability for growing the assets under management held by clients across various investment products and channels.The Director develops and maintains a deep understanding of the Global Asset Management line of business and industry category to produce effective and integrated marketing solutions. This includes developing, recommending and executing marketing plans for initiatives that include customer marketing and communications, integrated sales, promotions & incentives, across the objectives of client acquisition, sales growth, and retention. In addition, the Director creates, develops and executes marketing plans/strategies that align to strategic objectives and are consistent with brand standards.They will also manage cross-functional relationships across other business groups to leverage opportunities and services, acting as a liaison between the business/group and internal marketing functions in order to fully leverage capabilities as well as ensure alignment with Enterprise priorities.ResponsibilitiesStrategic leadershipActs as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives.Develops an expert understanding of business/group challenges.Conducts independent analysis and assessment to resolve strategic issues.Identifies emerging issues and trends to inform decision-making.Breaks down strategic problems, and analyses data and information to provide insights and recommendations.Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems.Develops the business case by identifying needs, analysing potential options and assessing expected return on investment.Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.Helps determine business priorities and best sequence for execution of business/group strategy.Anticipates trends and responds by implementing appropriate changes.Performance managementDefines business requirements for analytics & reporting to ensure data insights inform business decision making.Monitors and tracks performance, and addresses any issues.Monitors progress against milestones, recommends and implements adjustments as necessary to meet business objectives.Designs and produces regular and ad-hoc reports, and dashboards.Relationship managementBuilds effective relationships with internal/external stakeholders and ensures alignment.Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives.Acts as the prime contact for internal/external stakeholder relationships, which may include regulators.Develops and maintains relationships with internal/external partners to include vendors and suppliers.Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO.Marketing operational leadershipManages resources and leads the execution of strategic initiatives to deliver on business and financial goals.Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.Plans and controls unit operating expenses in accordance with forecasts.Leads the design, implementation and management of core business/group processes.Makes recommendations to leaders on financial management processes based on changing requirements, including budget allocation & impact measurement Leads/oversees the management of vendor relationships and provides guidelines for execution; ensures that all agreements are met as per requirements.Develops and implements short and long term plans/strategies, activation plans, schedules, budgets, communications and tactical plans, as required.Oversees/coordinates the development and distribution of marketing solutions per assigned channels/media for campaigns, partnerships and special events/conferences.Influences how teams/groups work together.Recommends measures to improve organizational effectiveness.Communicates abstract concepts in simple terms.Broader work or accountabilities may be assigned as needed.People Leadership Leads & manages a team of eleven (11) high-performing marketing professionals Develops talent through ongoing coaching, as well as development and career planning Provides clarity with respect to roles & responsibilities and strategic direction Ensures resources and tools are available for team to be successful Conducts performance management activities including objective setting and performance assessments Removes barriers impeding team and organizational success/progress Qualifications: Typically 10+ years of relevant experience and post-secondary degree in related field of study.MBA is preferred.Degree in business, marketing or communications.Expert knowledge of strategic planning and execution.Experience in marketing and communications within the financial industry. Experience working with a variety of marketing disciplines, including data-driven or direct marketing, digital marketing (with an emphasis on email marketing), customer relationship management programs, marketing analytics, advertising & creative development, media planning, and market research Strong working knowledge of marketing technologies, standards, and best practices, including but not limited to digital media, marketing automation, customer data platforms, website personalization & targeting tools, measurement & modeling solutions Experience in transformation management in a large enterprise, including change management, risk mitigation, and stakeholder engagement. Seasoned expert with extensive industry knowledge, especially in Wealth Management, with specific interest and knowledge in various investment vehicles and strategies would be beneficial. Expert knowledge of financial services, products and solutions , especially investment products Technical leader viewed as a thought leader for innovation.Verbal & written communication skills - Expert.Analytical and problem solving skills - Expert.Influence skills - Expert.Collaboration & team skills; with a focus on cross-group collaboration including sales teams - Expert.Able to manage ambiguity.Data driven decision making - Expert. Experienced people leader with track record of building and developing high-performing teams Grade:9Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Director of Sales
Marriott International, Chennai, Any, India
Job Number 24063492Job Category Sales & MarketingLocation Four Pts by Sheraton Mahabalipuram Resort & Convention Ctr, ECR-OMR Junction, ECR Rd, Chennai, Tamil Nadu, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYLeads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.CORE WORK ACTIVITIESSupporting Developing & Executing Sales Strategies • Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. • Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. • Assists with the development and implementation of promotions, both internal and external.Maximizing Revenue • Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). • Recommends booking goals for sales team members.Managing Sales Activities • Monitors all day to day activities of direct reports. • Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. • Participates in sales calls with members of sales team to acquire new business and/or close on business. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).Analyzing & Reporting on Sales and Financial Data • Analyzes market information by using sales systems and implements strategy to achieve property's financial room and catering goals. • Assists Revenue Management with completing accurate six period projections. • Reviews sales and catering guest satisfaction results to identify areas of improvement.Ensuring Exceptional Customer Service • Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals. • Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. • Executes and supports the company's Customer Service Standards and property's Brand Standards. • Participates in and practices daily service basics of the brand. • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. • Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.Building Successful Relationships • Develops and manages relationships with key stakeholders, both internal and external. • Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. • Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. • Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.Managing and Conducting Human Resource Activities • Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. • Utilizes all available on the job training tools for employees.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/11/2024 09:48 AM
Director of Event Planning
Marriott International, Vancouver, Any
Job Number 24064462Job Category Event ManagementLocation Vancouver Marriott Pinnacle Downtown Hotel, 1128 West Hastings Street, Vancouver, BC, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYManages event planning functions and staff on a daily basis. Core area of responsibility is the event planning team, including the Senior Event Managers, Event Managers, Associate Event Managers and Administrative Assistants. Position oversees the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Ensures a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the department.CANDIDATE PROFILEEducation and Experience • High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.CORE WORK ACTIVITIESManaging Event Planning Operations • Assigns all events turned over to Event Planning team. • Oversees for turned opportunities' function space and group room blocks. • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. • Leads execution of activities to support the Event Management strategy. • Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts. • Leads discussions to review event complexity and proactively avoid service challenges and failures. • Ensures the property is apprised of all groups that will impact property operations. • Manages customer budgets to maximize revenue and meet customer needs. • Maintains inventories to maximize customer satisfaction and revenue opportunities. • Works with highly complex or high profile groups when financial impact will be significant.Leading Event Planning Team • Leads the catering menu development process. • Champions all standards, policies and procedures for the Event Planning team. • Leads Event Management meetings.Providing and Ensuring Exceptional Customer Service • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. • Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction. • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Responds to and handles guest problems and complaints. • Strives to improve service performance. • Empowers employees to provide excellent customer service.Managing the Sales and Marketing Strategy • Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property. • Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.Conducting Human Resources Activities • Establishes customer service guidelines so employees understand expectations and parameters. • Ensures employees receive on-going training to understand guest expectations. • Observes service behaviors of employees and provides feedback to individuals and or managers. • Reviews staffing levels to ensure that guest service and planning needs are met.The salary range for this position is $92,000 to $142,000 annually.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Notification to Applicants: Vancouver Marriott Pinnacle Downtown Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/13/2024 09:55 AM
Associate Director of Sales (Bangalore Market)
Marriott International, Madikeri, Any, India
Job Number 24062533Job Category Sales & MarketingLocation Coorg Marriott Resort & Spa, Somwarpet Rd, Makkandur Village Post,, Madikeri, Karnataka, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists in leading the property's segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals.CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.CORE WORK ACTIVITIESDeveloping & Executing Sales Strategies • Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. • Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business. • Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. • Assists with the development and implementation of promotions, both internal and external.Maximizing Revenue • Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). • Recommends booking goals for sales team members.Managing Sales Activities • Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. • Participates in sales calls with members of sales team to acquire new business and/or close on business. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).Analyzing & Reporting on Sales and Financial Data • Analyzes market information by using sales systems and implements strategy to achieve property's financial room and catering goals. • Assists Revenue Management with completing accurate six period projections. • Reviews sales and catering guest satisfaction results to identify areas of improvement.Ensuring Exceptional Customer Service • Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals and/or managers. • Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. • Ensures that a customer recognition program is in effect throughout Sales. • Executes and supports the company's Customer Service Standards and property's Brand Standards. • Participates in and practices daily service basics of the brand. • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. • Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.Building Successful Relationships • Develops and manages relationships with key stakeholders, both internal and external. • Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. • Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. • Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/12/2024 03:29 PM