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Plumbing & Heating Service Manager
MountainCrest Personnel Inc., Burnaby, BC
Plumbing & Heating Service Manager:  Harvey 2407 We are currently looking for a Plumbing & Heating Service Manager, for our company that is located in Burnaby, BC.We are looking for an experienced Service Manager with 10 years plus of working experience in the Plumbing & Heating industry.Must have all tickets required. Duties:Responsible for the scheduling and supervision of technicians’ to effectively provide residential and commercial plumbing and heating service, repair and installation for customersOversee technical support, customer service and quality assurance.Supervise and delegate service employees, which includes assisting in hiring and disciplining of employees, scheduling employees, setting work priorities, conducting technician meetings, counseling and training technicians, completing time sheets, evaluating performance and supervising work assignments to ensure effective operations.Responsible for organizing and dispatching service orders.Coach and motivate technicians to work at their maximum productivity; coach, train and develop technicians to increase work and sales skills.Provide technical support to the field via smartphones.Review and audit technician paperwork daily; ensure that all equipment is in proper operating condition, to include maintaining high quality appearance of service fleet and equipment.Monitor the dispatch function for our service techs to ensure the appropriate technician is selected based on customer needs.Resolves customer issues and complaints to ensure customer satisfaction.Assists the General Manager with data collection and report preparation.Maintain our current customer base and generate new businessPrepare Preventative Maintenance ProposalsBe on-call or ensure someone is on-call for after hour calls.Observes and enforces all safety and Company rules and regulations in the performance of duties.Qualifications:Consistent track record of meeting or exceeding annual sales objectives.Excellent negotiation, communication and presentation skills.Journeyman Red Seal, Plumbing and Gas "B" Ticket.Minimum of 10 years of Service Management experience in the Plumbing and Heating industry in the Residential and Commercial sectorsExperience in hydronic & forced air heating, for boilers & furnaces and have electrical and controls knowledgeMust be committed to customer service and able to handle all incoming service calls, emails, and be very well organized to meet deadlines.Have good written and oral communication skills and be proficient with emails, word, excel.Have a pleasant outgoing personality and able to fit in with our team.Ability to pass a background check and drug screen This is a fulltime positionSalary of $80,000 to $100,000 or more, per year, depending on current experienceBenefits package is availablePerformance bonus is available Note: Applications will be sent to [email protected]
Manager, Organizational Transformation and Sustainability
BGC Canada, Calgary, Alberta
About BGC ClubsCommunity-based services. Positive relationships. Life-changing programs. As Canada’s largest child- and youth-serving charitable organization, BGC Clubs provide vital programs and services to over 200,000 young people in 775 communities across Canada. During critical out-of-school hours, our Clubs help young people discover who they are, what they can do, and how they can get there. Our trained staff and volunteers give them the tools to realize positive outcomes in self-expression, academics, healthy living, physical activity, mental health, leadership, and more. Since 1900, BGC Clubs have opened their doors to children, youth, and families in small and large cities, and rural and Indigenous communities. If a young person needs it, our Clubs provide it. Learn more at bgccan.com and follow us on social media @BGCCAN.About BGC CanadaThe national team of BGC Canada, formerly Boys and Girls Clubs of Canada, provides support to our member Clubs, and leads in issues management, policy advocacy, and other critical work on behalf of Clubs.  We advance the agenda for the children, youth and families that are served by member Clubs.  The team does critical work in the areas of public policy, research, program development, and Club support.  The national team is also responsible for building the brand of BGC, fundraising, and managing public relations and communications for our cause.About YouBGC Canada is seeking a Manager, Organizational Transformation & Sustainability who will work with existing BGC Clubs to develop a new organizational model that will enable the extension of services. The collaborative organizational model will be one that allows for realized organizational efficiencies, economies of scale, and expanded service delivery. The successful candidate will be located in Southern Alberta and will work from their home-based office. This position requires travel throughout Alberta and therefore a vehicle will be required. The work of the Manager, Organizational Transformation and Sustainability will be delivered in two phases:Phase one:Work directly with Clubs in Southern Alberta to execute a new organizational model that will allow for the extension of their collective service area into Calgary and other surrounding communities. Phase two:Learnings and research from phase one will be developed into training modules and resources to support all Clubs in Alberta, as well as other not for profits, to realize organizational efficiencies and extend their service coverage.The role will include:Evaluation and recommendations for models of organizational transformationDevelop best practices for surmounting challenges associates with collaborationDevelop training modules and resources to support other Clubs with collaborationCreate a model of success that is expected to cultivate a ‘better together’ mindsetCultural integration and developing community buy-in for shared services collaboration, andmergers in the local, regional, and provincial contextInnovative models of service delivery that prioritize operational efficienciesLegal, insurance, and risk issues that relate to combined operations of organizations This work aims to transform the way that Clubs and other social service organizations operate across Alberta. It is expected to address gaps in service coverage, increase the number of participants served, enhance program delivery, realize greater efficiencies, and create collaborations across the sector. Requirements:Experience in the complexities of mergers, alliances, and shared services Proven success as a researcher and possess an analytical dispositionKnown to display exceptional planning and organizational skills Strong interpersonal, communication, and presentation skills Proven strategic leader and team player who demonstrates great initiative, integrity, and a ‘mission-drive’ mindsetStrong English language skills, both written and verbalFocused on travel to Clubs throughout Alberta, and therefore a vehicle will be requiredDesirable:A post-secondary degree in a relevant field of studyExperience in a charity or not for profit organization, ideally in a federated modelExperience and comfort in a Microsoft environment, including Office 365, Sharepoint, and TeamsProficiency in FrenchIf you are interested in this role we would like to hear from you.  Please forward your CV and cover letter in confidence to [email protected] and include “Manager, Organizational Transformation & Sustainability” in the subject line of your e-mail.BGC Canada is committed to providing an inclusive workplace that embraces diversity, values differences, and supports the full participation of all employees. We offer accommodations to applicants with disabilities throughout our hiring process, upon request.We thank all applicants for their interest, however only those under consideration for the role will be contacted.This is a 2-year contract role.  The salary band is $60,000 – $75,000, plus benefits.  Starting salaries are based on relevant experience related to the role within the posted salary band.
Manager, Mobile Services
Staples Canada, Richmond Hill, ON
Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do As the Manager, Mobile Services, you will be responsible for supporting the development of a new initiative within Staples, under the direction of the Senior Manager. We are looking for a driven individual who is creative and willing to roll up their sleeves to work cross functionally with internal and external stakeholders to bring new initiatives to life. You will be part of a new team managing and supporting Mobile Services including Carrier and OEM relationships, Warranties and Repairs, while exploring emerging trends in global markets. Each day will be challenging, fast paced, meaningful and rewarding. Specifically, you will: •Support development of the product assortment, pricing, and channel strategies to maximize sales and improve turns •Execute regular sales line reviews ensuring that plans are tracking to target •Be engaged in Marketing conversations for ongoing support, launches, and seasonal promotion periods to provide strategic direction, adjust pricing where needed, forecast the impact of promotions and changes, and perform post-campaign analyses to iterate for next time •Perform regular competitive analysis to determine key differentiators, and opportunities to match / beat the competition •Create new SKUs and Manage existing SKUs as needed •Work with Field Ops team to ensure the necessary POs are created, reconciled and paid •Support the Outbound sales team as well as collaboration with our third party partners •For any initiative or project, outline the reason for change, financial opportunity, customer and employee benefit, timing urgency, and level of effort. Perform competitive analysis and prepare business cases as needed. •Support work breakdown meetings, and create and maintain workback schedules per project - to ensure we have the right plan, and the plan is then followed •Support cross-functional projects with Vendors, IT, Finance, Sales Audit, Legal, Enablement, Retail Operations and Field Operations teams •Develop and manage vendor relationships including contract negotiation, deliverables, SLAs invoicing and payments, and promotional planning and forecasting Some of what you need •Minimum 5-7 years of work experience •Experience working in multiple functions is preferred (e.g. Category, Program / Project management, Retail / Phone operations) •Retail experience (Staples, BestBuy, Source) is preferred •Knowledge of Service or Hardware solutions is preferred •Post-secondary degree/diploma in Business, Retail Management or Project Management is preferred •Experience or drive to develop skills in project management •Analytical acumen and comfort using qualitative / quantitative data to make recommendations •Comfortable working under pressure & ability to prioritize for maximum impact •Curious •Approachable •Passionate •Solutions finder Some of what you will get •Associate discount •Health and Dental benefits •RRSP/DPSP •Performance bonuses •Learning & Development programs •And more... Additional Information •Office environment •Option to work remotely
Manager - Patient Care Facility
Winnipeg Regional Health Authority, Winnipeg, MB
Requisition ID: 348175 Position Number: 20052775 Posting End Date: Open Until Filled City: Winnipeg Site: Grace Hospital Department / Unit: Patient Care Administration Job Stream: Clinical Support Union: Exempt-OT Anticipated Start Date: November 25, 2023 FTE: Casual Anticipated Shift: Days;Evenings;Nights;Weekends Daily Hours Worked: 7.75 Annual Base Hours: 2015 Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care. Position Overview The Facility Patient Care Manager is responsible for safe and effective clinical health services delivery and facility operations for a site/local geographical area when the health services leadership team is not available. Reporting to the Clinical Leadership, this position will be actively engaged in providing leadership to the staff to achieve the operational priorities of the service delivery organization (SDO) i.e. Financial Sustainability, Patient Flow, Patient Experience, Quality/Safety, Staff Engagement and will: Ensure strong communication pathways between onsite staff, scheduling and managers. Reassign staff or request unit/department to provide service to care for patients/residents/clients. Foster/facilitate interdisciplinary, collaborative relationships to ensure a high standard of patient/resident/client care through modelling care and service with compassion and respect. Support system flow by facilitating transfers to and from other facilities based on capacity management protocols and patient/resident/client needs. Make decisions and ensure availability of staff based on sick calls and required short term scheduling impacts to maintain safe operation of clinical services including working with agencies. Support implementation and change initiatives. Manage emergency situations that arise and support staff well-being and communication protocols based on approved algorithms and pathways. As required and in collaboration with appropriate management personnel, will plan, coordinate and supervise work of outside contractors. NOTE: The position is onsite OR a mix of offsite/onsite to cover a local geographical area(s) within a region. The hours cover a mix of evenings/weekends/nights/statutory holidays and opportunities to provide relief on day shift. Experience 3 - 5 years of leadership experience in a patient/resident/client care setting. Education (Degree/Diploma/Certificate) Post-secondary degree in a relevant health discipline from an accredited post-secondary education institution is required. An equivalent combination of education and experience may be considered. Certification/Licensure/Registration Active member in good standing of an associated regulatory body as appropriate. Qualifications and Skills Demonstrated leadership capabilities. The provincial health system in Manitoba has adopted the LEADS in a Caring Environment framework. Physical Requirements Must be able to work safely in a typical computerized office environment with frequent meetings, and to lift and carry items of up to approximately 10 kg (25 pounds). The incumbent must prioritize dedicated and focused time for planning and concentration. Travel to other health care facilities within the SDO may be required. A valid Class 5 Manitoba driver’s license and access to a personal motor vehicle is required. This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment. Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services. Interviewed candidates may be called upon to participate in a skills assessment. Any application received after the closing time will not be included in the competition. We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.
Service Administrator - Mercedes-Benz Surrey
OpenRoad Auto Group, Surrey, BC
UNLIMITED POSSIBILITIES AHEAD.Position:Service AdministratorStatus:Full-TimeDealership: Mercedes-Benz SurreyDepartment: ServiceWe believe in doing good for our customers and for ourselves. Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!A Career at OpenRoad Means You'll Enjoy: Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching Internal and external, training & development opportunities for skill-development and growth Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment Comprehensive extended health and dental plan, tailored around Associate wellness Recognition and Engagement Events! ROLE & RESPONSIBILITIES: Assisting and supervising daily duties of Lot Associate Assisting and supervising daily operations of Appointment Coordinators and communications with the CCC appointment bookings Controlling inputting and outputting of mobility fleet, ensuring the correct number of vehicles are inputted. Ensuring quality control of said vehicles Dispatching working into the main workshop Building and implementing processes. Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor. This position will be expected to perform other duties as assigned by management. OpenRoad reserves the right to modify this job description as business needs require. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 2 years of experience in customer relations. Strong organizational and people skills. Some knowledge of automotive equipment parts and accessories. Good computer skills and ability to maintain records using a computerized appointment system. Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions. Ability to make sound decisions in a manner consistent with the essential job functions. Ability to work constructively with members from all departments within the dealership. Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application.https://orag.bamboohr.com/careers/3865 We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.JOIN US AND GROW WITH US!We thank all those that have applied. Only those considered for the position will be contacted.
Customer service manager
Unik Parquet, La Patrie, QC
Unik Parquet is a high-end, bespoke and 100% unique flooring company that focuses on quality over productivity. We see to the well-being of all our employees and that each one can take his place within our team according to his innate strengths and talents. Do you want to be part of a dynamic team? Do you care about a job well done? Come see us!• Record supplier invoices in the accounting system and file them according to the filing system in place; • Generate checks and expense reports; • Prepare and process employee pay every two weeks; • Solve problems with suppliers and answer their accounting questions; • Maintain the company's supplier master file in the financial software; • Produce monthly financial statements and maintain a financial statement support file and month and year closing; • Make repetitive entries and adjustments in the accounting journals; • Perform bank reconciliation daily; • Keep the company's training activities up to date; • Maintain employee files (absenteeism, illness, disability), complete various CNESST files and perform follow-ups; • Accumulate end-of-month financial and social documents and help quantify them; • Assist the Finance Director in various projectsThe advantages of joining our team:- Competitive salaries- We are building on your strengths, so we make sure you enjoy your work.- Very good team atmosphere- Diversified tasks- Open minded- Group Insurance- And more ! Strengths sought: Good organizational and communication skills (diploma, patience, politeness, tact, interpersonal skills and honesty), good stress management, positive attitude, team spirit, computer skills (excel, word, outlook, internet browser, acomba un asset)
Customer service manager - retail
Haryanvi Brothers Ltd (HBL), Fort McMurray, AB, CA
Title:Customer service manager - retailJob TypesRegular jobTerms of Employment:Full Time, PermanentSalary:$37.48/ Hour, for 30 to 40 Hours per weekAnticipated Start Date (at the latest in 3 months):As soon as possibleLocation:312 Gregoire Dr,Fort McMurray, ABT9H 3R2(2 Vacancies)OverviewLanguagesEnglishEducationSecondary (high) school graduation certificateExperience1 year to less than 2 yearsWork settingRetail businessResponsibilitiesTasksManage staff and assign dutiesStudy market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on salesLocate, select and procure merchandise for resaleDevelop and implement marketing strategiesResolve problems that arise, such as customer complaints and supply shortagesPlan, organize, direct, control and evaluate daily operationsSupervise office and volunteer staffSupervision3-4 peopleAdditional informationWork conditions and physical capabilitiesWork under pressurePersonal suitabilityGoal-orientedPositive attitudeClient focusExcellent oral communicationExcellent written communicationFlexibilityOrganizedTeam playerAbility to multitaskEmployer: Haryanvi Brothers Ltd (HBL)How to applyBy emailBy mail312 Gregoire DrFort McMurray, ABT9H 3R2
Project Manager ICI
Michael Page, Greater Toronto Area
Complete all project start up documentation and follow project start up proceduresResponsible for project safetyScheduleQuality ControlDaily communication with site personalWork with the estimating department on projectComplete warranty work and Close Out/Deficiency with Project CoordinatorPerform budget and estimate for project including design build, construction management, cost plus and other projects not considered typical tendered projectsForecast and work collaboratively with construction leadership to implement necessary changes to improve project performanceMaintain relationship with client and communication on project progression, making necessary changes to comply with client needs under contractual obligationsMPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual's status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicantsMPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual's status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicants5+ years experience as a Project Manager in ICI constructionNeeds to travel to site at least once a weekPossess a driver's license in good standingKnowledge of construction terms, processes and methodsHave excellent time management skills and be responsible for several projects at one timeHave a complete understanding and ability to read and implement project drawings and specificationsShow competence with various Project Management software programs and MS Office productsShow competence, resistance and professionalism with conflict resolution
Manager, Procurement
Manulife Financial Corporation, Toronto, ON
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementHybridJob DescriptionThe Sourcing Manager reports to Director Sourcing Management and is responsible for the end-to-end execution of the sourcing process for large complex sourcing and contracting for Consulting and Professional Services initiatives . The incumbent oversees sourcing strategy development, supplier selection and contract negotiations consistent with an overall Sourcing strategy and business unit objectives. The Sourcing Manager will lead project teams that include business unit stakeholders, subject matter experts and Sourcing Analysts. It is expected that the individual will bring extensive experience and expertise in the area of Consulting/Professional Services/Contingent Worker/ Contact Center to contribute to the development and application of procurement and sourcing best practices across the organization.Individual Responsibilities:Lead cross-functional teams to execute on medium to high value/complexity sourcing projects and contracting effortsDetermine sourcing strategy and conduct analysis and negotiations for projects. Generate and leverage market and supplier intelligence and data for development of sourcing and negotiation strategies.Work with business partners to collect and finalize requirements necessary to evaluate and select suppliersEstablish deal teams for large sourcing engagementsDevelop terms sheet based on negotiation strategies, with input from the business partners.Proactively coordinate and schedule external resources and subject matter experts (legal, risk, finance, etc.) Drive and lead the contract negotiation process, with consultative support, as required, from legal and risk.Track, monitor, and manage sourcing and contracting agenda across the category including progress, risk, and benefits development and realizationInterface directly with business partners and vendor/contract managers Oversee and support vendor/contract managers in execution of business-led initiatives assigning internal support resources as necessary.Independently provide direct leadership and support to a team of direct and indirect reports on sourcing projects. Provide strategic thought leadership to team.Job Requirement:Solid sourcing experience in any of the following categories: technology professional services (app development and maintenance), IT services outsourcingExperience in creating sourcing strategyUndergraduate degree (business preferred)4+ years of progressive business experience in global supply chain managementIn-depth knowledge of sourcing and procurement principles and best practicesIn-depth experience and expertise with supplier contractual terms and conditions to mitigate legal and business riskExperience with sourcing and procurement systems and toolsSolid analytical skillsStrategic thinker - thinks conceptually beyond day-to-day business realities; creates a clear vision and goals and adopts a long-term perspective; anticipates emerging issues.Proven experience in delivering large savings and value in a procurement functionAble to work in a cross-functional international team environment and collaborate effectively across different organizational levels, functions, businesses, and geographies to realize procurement goals and objectives.About Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsThe annual base salary for this role is listed below.Primary LocationToronto, OntarioSalary range is expected to be between$84,375.00 CAD - $151,875.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.
Legal Counsel / Contracts Manager
Aecon Group Inc., Scarborough, ON
Come Build Your Career at Aecon! As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build, connect, power, and strengthen our communities. At Aecon, you can count on: Safety First. Our number one core value. If we cant do it safely, we dont do it at all. Integrity. We lead by example, with humility and courage. Accountability. Were passionate about delivering on our commitments. Inclusion. We provide equitable opportunities for everyone. We lead the infrastructure industry with purpose, and our people are at the heart of everything we do. So, we invest in our people, just like they invest in us! At Aecon we: Ensure you and your family receive the services needed to support your mental, emotional, and physical well-being Believe in helping you build your career through our Aecon University and Leadership Programs Are committed to supporting and investing in inclusive work environments, through initiatives like Equity, Diversity & Inclusion training, our Aecon Women in Trades and Aecon Diversity in Trades programs, and our Employee Resource Groups (ERGs) to ensure we are building inclusion into every aspect of our culture at Aecon. Are a leader in sustainable construction. With a strong commitment to operating responsibility by minimizing our impact on the environment and surrounding communities. Our business success relies on strong execution and continuous improvement driven by the diversity, expertise and teamwork of our people. Were always searching the globe for innovative, collaborative minds to join our best-in-class Aecon community! What is the Opportunity? Scarborough Transit Connect (STC) is awarded the design and works of the Scarborough Subway Extension project. The Scarborough Subway Extension will bring the TTCs Line 2 subway service nearly eight kilometers farther into Scarborough. It will extend from Kennedy Station to Sheppard Avenue and McCowan Road, providing quick and seamless transit for those heading into and out of the downtown core and those travelling within Scarborough. The extension will replace Line 3 (the Scarborough RT), helping to reduce travel times and improve access to jobs, schools and other key destinations throughout the city. As part of the Scarborough Transit Connect project based in Scarborough, we are looking for a Legal Counsel and/or Contracts Manager to join our team. Reporting to the Commercial Director, you will provide legal advice to executives, support the bidding processes, enable business operations, the negotiation and closing of major project contracts, structured transactions, including design/build strategies for integrated project delivery on an assortment of contract delivery models. What Youll Do Here: Provide legal leadership on behalf of the Scarborough Subway Extension project (SSE) for the drafting and negotiation of project agreements, drop-down construction and O&M contracts, consortium agreements, including joint venture or general partnership agreements, lender and other financing agreements, design services agreements, key subcontract and supply agreements, and other related documents. Identify core legal and commercial issues of importance to Aecon and work closely with senior Operations management and project bid teams to prepare negotiation positions and advocate said positions with counter-parties. Manage various project-related claims at different stages of the dispute resolution process, including dispute resolution board, adjudication, court and/or arbitration proceedings, and includes strategizing with project teams and instructing external counsel. Provide legal support for major concurrent project bids while ensuring the legal and risk review of processes and partnerships are maintained. Manage and monitor compliance with Aecons policies in relation to the approvals required for major project bid submissions. Build strong partnerships and work collaboratively with senior executives, external counsel, consultants and other stakeholders. Fostering and promoting a work environment that is: productive, collaborative, inclusive and diverse with a team culture of integrity, professionalism and excellence. What You'll Bring to the Team: You have demonstrated working experience/knowledge of commercial contract laws. You have 3 or more years legal experience in a private practice or as in-house counsel specializing in contract review and negotiations. Member in good standing with the Law Society in the jurisdiction of practice, an asset. You have demonstrated experience with transactional legal support, which may include public-private partnerships, project finance, mergers and acquisitions or commercial real estate. You have demonstrated versatility with the ability to learn new business structures. You have demonstrated verbal reasoning skills with the ability to interpret the precise definition of written documents such as contracts, legislation and case decisions. You are an effective communicator, negotiator and consensus builder and can effectively influence without formal authority and work collaboratively with colleagues and divergent stakeholder positions. Be a champion of inclusion and diversity. Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity. We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA during any step of the application process please click here.
Unified Communications Services Manager, Deloitte Global Technology
Deloitte,
Job Type:Permanent Reference code:125965 Primary Location:Toronto, ON All Available Locations:Toronto, ON Our Purpose At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization. By living our Purpose, we will make an impact that matters. Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. Experience a firm where wellness matters. Be expected to share your ideas and to make them a reality What will your typical day look like? In this role, the Unified Communications (UC) Manager, your role will involve: Providingoperations support, coordinating with the equivalents in other regions and the UC Leader to ensure seamless transition of work in progress and consistency of delivery. Supporting projects related to Microsoft Skype for Business, Teams, Zoom and associated products (the UC platform) Contributingto, produce, and maintain processes, procedures, operational and architectural documentation Ensure compliance with processes and adherence to standards and documentation, for example change control, incident management, cyber security. Contributingto architecture and design of solutions and oversee deployment in partnership with the engineering and project management teams Partnering with the PMO to prepare overall project strategy, schedule, milestones, tasks and estimates Collaborate with the PMO to oversee progress and status of deliverables on projects within the various delivery teams About the team Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.Enough about us, let's talk about you You are someone with: Bachelor's degree or equivalent industry experience 3-5 years in an engineering or architecture role involving relevant technologies. Professional Qualifications are preferred, such as Microsoft certifications ITIL Foundation Qualification Total RewardsThe salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life. Be yourself, and more. We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance. You shape how we make impact. Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be. Be the leader you want to be Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader. Have as many careers as you want. We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.The next step is yours At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative . We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis). By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally. Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.Job Segment: Information Technology, IT Manager, Cyber Security, Communications, Project Manager, Technology, Security, Marketing
Senior Manager, Global Quality & Risk Management, Tax & Legal Services
KPMG, Toronto, ON
OverviewAt KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. The Opportunity The role involves leading the development and maintenance of risk management policies, procedures, processes and programs applicable to all tax and legal functions globally. In particular, the role will support the management and delivery of the Quality Performance Review program. This role requires interaction and collaboration with members of various international tax and legal functions, other functions and global teams. What you will do Co-manage the Global Quality Performance Review program, including annual update of questionnaires and tools. Lead and support various strategic projects focused on compliance, controls, and risk management processes and tools. Collaborate closely with various stakeholders including business teams and other global teams to assess and address emerging and other risks and responding to queries on quality and risk management. Lead and ensure the development and monitoring of action plans for risk issues and assist with preparation of analysis and presentations for leadership and other stakeholders. Lead the development, modification and implementation of global KPMG risk management policies, guidance and tools in response to identified gaps or other opportunities for continuous improvement. Other ad hoc projects or duties, as required What you bring to the role Minimum 7 years of client facing tax or legal experience at KPMG or a similar large professional services firm, with prior risk management/compliance experience an asset CPA, LLB or equivalent Strong leadership, teaming and collaborative skills and a willingness to step-in and assist other team members where needed Strong project management and organizational skills and works independently and takes ownership in moving projects forward Excellent MS Office skills (Excel, PowerPoint and Word) and proficiency with MS Teams Prior risk management/compliance experience would be an asset Keys to your success KPMG individuals Deliver Impact | Seek Growth | Inspire Trust and understand that a diverse workforce enables us to deepen relationships and strengthen our business. Providing you with the support you need to be at your best For more information about KPMG in Canada's Benefits and well-being, click here . Our Values, The KPMG WayIntegrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here . If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to visit our accessibility page .
Client Service Manager - Sarnia
Paladin Security, Sarnia, ON
OverviewPaladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!Job Skills / RequirementsThis leadership position will champion the leadership and growth of Paladin Security Group's security programs for all Paladin contracts in Sarnia, Ontario. You will be challenged to develop and coordinate implementation strategies to support all of our operations and security program; and developing the capacity of Paladin staff to respond effectively to security and life safety emergencies. Why Choose Paladin • Extensive Paid Industry Training • Benefits & Other Perks • Flexible Work Schedule • Opportunities for Growth & Advancement Job Description•Assists in the development of short term and longer range goals and objectives, ensuring that such plans support the goals, policies and vision of Paladin Security Group•Develops implements, maintains and evaluates the security programs for Paladin's contracts•Oversees and schedule the appropriate resources to ensure all of the company's contractual obligations are met•Takes ownership of staff and client issues and supports the timely response to both groups•Develops and maintains excellent relationships with the clients in the portfolio•Performs interviews to support Human Resources to ensure sufficient resources are available to meet the company's contractual obligations•Ensures there are thorough site training and employee orientations programs in place at all sites within the portfolio•Visits with clients and the staff assigned to the sites regularly and ensure the needs of both the client and staff are met•Monitors all accounts receivable of clients within the portfolio and assists accounting when needed to ensure all accounts are kept up to dateQualifications•3-5 years of industry experience in a leadership position is considered an important asset•Class G Driver's License is required•Experience with Paladin Mobile Division is an asset•Excellent interpersonal and communication skills•High level of professionalism•Ability to write comprehensive reports and maintain proper records•Working knowledge of appropriate legislation and provincial/national standards on fire safety, building codes, security, and protection of privacy•Must have strong leadership, social interaction and organizational skills•Proficiency in Microsoft Office software•Ability to write and present proposals to large organizationsAdditional Information / BenefitsPaladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.This job reports to the Director of Operations This is a Full-Time position Monday to Friday 9AM - 5PM. Number of Openings for this position: 1
Manager, Relational Security Services
Northern Health,
Position SummaryAre you interested in an opportunity to grow professionally within a positive and progressive culture? Northern Health is seeking a champion with significant management and leadership experience to join us!The Manager, Relational Security Services is responsible for all aspects of planning, organizing, and directing relational security operations, investigations, systems, and training for Northern Health. Ensures policies and procedures comply with professional, legal, and Northern Health standards. As a member of the Protection Services Management team, participates in the development, implementation and evaluation of organizational protection (both inhouse and contracted) services, bringing a systematic and strategic methodology.Starting salary will be approximately from $102,938 to $128,673 and will be based on education, training, experience, and salaries of similar positions. This position is flexible to any community within the Northern Health region. Explore our wonderful northern communities. What Northern Health has to offer you!• Comprehensive benefit packages including extended health/dental and a municipal pension plan for part-time and full-time employees. Casuals have the option of paying for benefits. • Four weeks vacation with one year of continuous service• Financial Support for Moving Expenses is available for eligible positions• Employee referral program• Employer-paid training and leadership development opportunities• Spectacular outdoor activities and the shortest commutes in BC• "Loan Forgiveness Programs" are offered through the Federal and BC Government for eligible professions.IMPORTANT NOTE:As part of your application process, you will need to upload the following documentation:• Proof of COVID-19 vaccination• Registration number (if you are part of a regulated profession)• Any supporting documents regarding education/qualifications for this position. Examples may include:• Program certificates or diplomas• High school/college/university transcripts etc.• It is also recommended to provide a cover letter and resumeAre you an International Applicant? Before applying for a job with Northern Health, please follow these steps on our Northern Health careers page Qualfications• Bachelor's degree in criminal justice/law enforcement, business administration, related social sciences discipline with specialized training in Security, Fire Safety, Emergency Management, Occupational Health and Safety and Risk Management, plus five (5) years recent related management experience in a field related to security, including one (1) year in a supervisory capacity.• Must have valid Security License with Advanced Security Training (AST) endorsement, Certified Protection Professional (CPP) or obtain within six months of employment.• Working knowledge of security management/operations and familiarity with law enforcement issues in a health care setting.Skills and Abilities: • Demonstrated leadership and managerial skills in a complex environment.• Effective interpersonal, verbal and written communication skills, including the ability to facilitate and negotiate.• Proven ability to build and maintain effective relationships.• Demonstrated commitment to client focused services and teamwork.• Demonstrated project management education, experience and success with multi-faceted projects and stringent timelines.• Ability to integrate administrative, professional and operational aspects of the department throughout Northern Health in an effective and efficient manner.• Ability to develop and nurture an environment where quality improvement principles are embraced and used on a continuous basis.• Physical ability to perform the duties of the job.• Valid BC Driver's License.Who we areNorthern Health covers an area of nearly 600,000 square kilometers and offers health services in over two dozen communities and 55 First Nation's communities. We deliver hospital and community-based health care for a population of 300,000.Employing more than 7,000 staff throughout the region, Northern Health provides exceptional health services for Northerners, through the efforts of dedicated staff and physicians, in partnership with communities and organizations in Northern BC.There is a wide variety of career opportunities available in our two dozen hospitals, 25 long-term care facilities, public health units and many other offices providing specialized services.
Senior Manager, Insurance Risk Management
Ontario Power Generation Inc., Toronto, ON, CA, MG Z
#LI-Hybrid Status: Regular Full-TimeWorking Conditions: Hybrid     Education Level: Bachelor’s degree in Business, Finance, Insurance, Engineering or a related field; Canadian Risk Management (CRM) designation and/or Chartered Insurance Professional (CIP) designationLocation: Toronto, ONTravel: Up to 10% Deadline to Apply: February 21, 2024  Electrify your career and help build a brighter tomorrow.  Every generation has a challenge that defines them. At OPG, we are calling on all innovators, disruptors, thought leaders and change-makers. Join us to electrify life in one generation and build a sustainable future powered by our electricity, our ideas, and our people. Join OPG and make history.  Whether you work in the skilled trades or are a business professional, a career at OPG is an opportunity to electrify your life on -- and off -- the job.   ACCOMMODATIONS OPG is committed to fostering an inclusive, equitable, and accessible environment where all employees feel valued, respected, and supported. If you require accommodation during the application or interview process, please advise us as soon as possible so appropriate arrangements can be made.  If you require information in a format that is accessible to you, please contact [email protected]   This position is moving to OPG Corporate Headquarters: In Summer 2025, OPG will officially welcome employees to our new Corporate Headquarters located at 1908 Colonel Sam Drive, Oshawa, Ontario. This new space will enable teamwork, collaboration and innovation that will help us to achieve our mission to electrify life in one generation. JOB OVERVIEWReporting to the Director, Insurance Risk Management the Senior Manager, Insurance Risk Management will be responsible for the successful development, implementation, and day-to-day management of OPG and subsidiaries’ insurance and risk management programs.   The Senior Manager will be responsible for managing all corporate insurance policies, including advising and implementing best in class insurance programs appropriate for OPG’s risk profile; while effectively managing insurance broker, underwriter and internal stakeholder relationships.This is an exciting opportunity to work in an environment where you will contribute to OPG’s public outreach, engagement and education efforts as part of the company’s commitment to growing its social license.  KEY ACCOUNTABILITIESAccountable for achieving strategic objectives involving owning the process of identifying, measuring, and managing insurable risk. Manage all insurance programs, while conducting an on-going assessment of: OPG’s exposure profile, risk tolerance, developments in the insurance market and risk management best practices.Drive improvements and efficiencies by continuously evaluating insurance coverage and identifying and measuring insured and uninsured risks and coverage gaps and providing recommendations.As a key member in assessing OPG’s overall risk management activities, provide cross-functional support to supply chain, legal, and other departments to assist in developing risk assessment and mitigation strategies related to company operations and initiatives. Evaluate contractual risk exposures in contracts. This may include interfacing with external parties to negotiate contractual requirements relating to risk, indemnity, and insurance. Manage relationships with insurance providers and brokers to secure competitive rates, favourable terms, and excellent service for the organization. Responsible for budgeting and accounting of insurance and risk programs. Manage the claims process. Working closely with insurance providers and relevant internal stakeholders to investigate and resolve complex claims to maximize insurance recoveries. Promote a risk management culture and environment through insurance risk management presentations. EDUCATIONBachelor’s degree in Business, Finance, Insurance, Engineering or a related fieldCanadian Risk Management (CRM) designation and/or Chartered Insurance Professional (CIP) designationQUALIFICATIONS Minimum ten (10) years working in a professional environment with five (5) years of relevant experience as a corporate risk manager, broker or underwriter. Expert knowledge of insurance and risk management concepts, principles and practices with proven experience managing property and casualty insurance programsActively involved in the placement, and/or management of large construction projects Well-developed judgement, problem solving and ability to think critically and strategically when formulating responses to insurance issues or concerns Proven experience reviewing complex contracts from an insurance risk management perspective Strong organizational skills: abilities to prioritize and meet deadlines in a dynamic, fast paced environment with attention to detailExcellent interpersonal and written communication skillsThe successful candidate will exhibit uncompromising integrity and commitment to upholding corporate values, and the OPG Code of Business Conduct.   What Makes a Career at OPG Different?  As Ontario’s largest clean energy generator, we’re building, expanding, and innovating the equipment and technology that keeps Ontario powered with clean, reliable energy.  At OPG, our values are our strengths.  They are fundamental truths about our organization that don’t change:   Safety – it’s our business Integrity – always lead with integrity Excellence – never satisfied with good enough  Inclusion – working together for powerful outcomes Innovation - creativity accelerates possibility  Here's why OPG might just be the ideal workplace for you: Exceptional range of opportunities province-wide Long-term career growth and development opportunities Electricity is vital to the province and OPG’s clean electricity is helping decarbonize other sectors.  Our promise to you: We care about the safety and the well-being of our employees. It is our utmost priority. A supportive work environment where you can be your best every day. Opportunities to stretch and develop. Offer different ways for you to give back to communities where we operate. Partner with Indigenous communities and support local businesses. We support employment equity, diversity and inclusion.  Are you ready to start a career that has the power to electrify life on and off the job? Apply now.   APPLICATION PROCESS Please submit your application online at https://jobs.opg.com/ by 11:59 PM E.S.T., February 21, 2024.  OPG thanks all those who apply; however, only candidates considered for an interview will be contacted.  .
Service Advisor - OpenRoad Toyota Port Moody
OpenRoad Auto Group, Port Moody, BC
UNLIMITED POSSIBILITIES AHEAD.Position:Service Advisor Status:Full-TimeDealership: OpenRoad Toyota Port MoodyDepartment:ServiceWe believe in doing good for our customers and for ourselves. Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 20 automotive brands across 25 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!A Career at OpenRoad Means You'll Enjoy: Opportunity to work with a variety of OEM BRANDS: Acura, Audi, BMW, Genesis, Honda, Hyundai, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen Amazing Incentives including but not limited to Discounted Vehicle Purchasing Program, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching Internal and External, Training & Development opportunities for skill development and growth Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment Comprehensive Extended Health and Dental plan; tailored toward Associate wellness Recognition and Engagement Events! ROLE & RESPONSIBILITIES: Handle customers inquiries promptly and accurately, listen to vehicle concerns and write repair orders. Ensure repair orders and all paper work is legibly and accurately completed, with all customer requests or points of concern documented. Obtain all customer (including signature) and vehicle data and fill in required spaces on all repair orders. Process all paperwork as jobs are completed. Review all repairs and changes with customer upon delivery of vehicle. Assist in scheduling customer vehicles for service work by allowing adequate time for repairs/maintenance and securing additional time as required. Monitor work-in-progress to ensure that repairs are being performed properly and time schedule is being met as promised. Notify customers if delays are expected or additional work is needed. Use service files to suggest additional repairs or services if required. Estimate costs and completion times, do not hesitate to ask Service Manager for assistance. Identify and give special attention to repeat repairs, assign original technician on all comeback jobs. Notify customers when backorder parts become available. Determine warranty coverage and verify repair date, mileage, etc. Resolve all customer complaints for a win/win outcome. Implement/suggest preventative measures to reduce number of complaints. Perform walk-around inspection on all customer vehicles noting damage such as: scratches, dents, missing hubcaps, etc. Arrange for alternate transportation as needed and manage loaner vehicles. Work to improve dealership CSI and general customer satisfaction in accordance with OpenRoad's philosophies, policies and procedures. Maintain paperwork and ensure reception area is in a clean and orderly fashion. Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor. This position will be expected to perform other duties as assigned by management. OpenRoad reserves the right to modify this job description as business needs require. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Working knowledge of automotive equipment. Knowledge of techniques of customer satisfaction and retention. Ability to maintain records and prepare reports using a computerized equipment maintenance system. Ability to work cooperatively with all levels of the organization. Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions. Ability to operate assigned equipment. Ability to make sound decisions in a manner consistent with the essential job functions. A valid British Columbia driver's license, with a clean driving record. Internal Candidates MUST apply by filling out the Internal Endorsement Form on SharePoint. Failure to complete the form will cause a delay in your application.https://orag.bamboohr.com/careers/3944 We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.JOIN US AND GROW WITH US!
Service Administrator - OpenRoad Acura Richmond
OpenRoad Auto Group, Richmond, BC
UNLIMITED POSSIBILITIES AHEAD.Position:Service AdministratorStatus:Full-TimeDealership: OpenRoad Acura RichmondDepartment: ServiceWe believe in doing good for our customers and for ourselves. Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!A Career at OpenRoad Means You'll Enjoy: Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching Internal and external, training & development opportunities for skill-development and growth Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment Comprehensive extended health and dental plan, tailored around Associate wellness Recognition and Engagement Events! ROLE & RESPONSIBILITIES: Assisting and supervising daily duties of Lot Associate Assisting and supervising daily operations of Appointment Coordinators and communications with the CCC appointment bookings Controlling inputting and outputting of mobility fleet, ensuring the correct number of vehicles are inputted. Ensuring quality control of said vehicles Dispatching working into the main workshop Building and implementing processes. Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor. This position will be expected to perform other duties as assigned by management. OpenRoad reserves the right to modify this job description as business needs require. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 2 years of experience in customer relations. Strong organizational and people skills. Some knowledge of automotive equipment parts and accessories. Good computer skills and ability to maintain records using a computerized appointment system. Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions. Ability to make sound decisions in a manner consistent with the essential job functions. Ability to work constructively with members from all departments within the dealership. Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application.https://orag.bamboohr.com/careers/3946 We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.JOIN US AND GROW WITH US!We thank all those that have applied. Only those considered for the position will be contacted.
Customer service manager
Unik Parquet, Sherbrooke, QC
Unik Parquet is a high-end, bespoke and 100% unique flooring company that focuses on quality over productivity. We see to the well-being of all our employees and that each one can take his place within our team according to his innate strengths and talents. Do you want to be part of a dynamic team? Do you care about a job well done? Come see us!Customer service mainly by phone and email, prepare shipping documents and all tasks related to sales and administration according to learning abilities. The advantages of joining our team:- Competitive salaries- We are building on your strengths, so we make sure you enjoy your work.- Very good team atmosphere- Diversified tasks- Open minded- Group Insurance- And more ! Strengths sought: Good organizational and communication skills (diploma, patience, politeness, tact, interpersonal skills and honesty), good stress management, positive attitude, team spirit, computer skills (excel, word, outlook, internet browser, acomba un asset)
Manager, North America Procurement
Manulife Financial Corporation, Toronto, ON
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementHybridJob DescriptionJob Profile SummaryThe Category Management & Sourcing - Sourcing Manager reports to Lead Category Manager and is responsible for the end-to-end execution of the sourcing process for small to medium-size and complexity sourcing and contracting initiatives. Under direction of the Category Manager, the incumbent develops sourcing strategies, coordinates supplier selection and leads contract negotiations consistent with an overall category strategy and business unit objectives. The Sourcing Manager will act in a leading role within the Sourcing project teams that include business unit stakeholders, subject matter experts and Sourcing Analysts.This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.People Leader Role: NoEssential Responsibilities:Individual Responsibilities:Lead cross-functional teams to execute on low to medium value/complexity sourcing projects and contracting efforts. Determine sourcing strategy and conduct analysis and negotiations.Influence requirements from business partners necessary to evaluate and select suppliersConduct baseline and market analysis, develop sourcing strategy and conduct contract negotiationsRead and understand contract and commercial terms in current contracts and proposals.Manage sourcing resources and engage subject matter experts (such as legal, risk and finance) in support of a specific set of commodities and/or a business lineProvide sourcing thought leadership and day-to-day oversight of resource activitiesBe responsible for the accuracy of contract archives Track expirations of existing contracts and develop work plan for renewals, interact with legal and drafting teams to incorporate results of negotiations into contract documentsProvide supporting analytics to finance team to validate realized savingsManage relations with key business partners and project owners to develop/maintain strong working relationshipsSupport vendor managers in execution of business led initiatives as necessary.Job Requirements:IT Infrastructure contracts/sourcing experienceExtensive knowledge of IT software/SaaS solutions/vendorUndergraduate degree (business preferred)6+ years of progressive business experience in global supply chain management and/or vendor management and/or contract management Solid knowledge of sourcing and procurement principles and best practicesExperience and expertise with supplier contractual terms and conditions to mitigate legal and business risk Experience with sourcing and procurement systems and toolsSolid analytical skillsStrong assets:Graduate degree (business preferred)Knowledge of relevant legislative and regulatory requirements relating to management of third party outsourcing in the jurisdictions in which Manulife operatesKnowledge of financial, actuarial and insurance systemsDecision Authorities:Responsible for low to medium value negotiation and contracting activities to deliver savings and value consistent with business objectives and priorities. #LI-HybridAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsThe annual base salary for this role is listed below.Primary LocationToronto, OntarioSalary range is expected to be between$84,375.00 CAD - $151,875.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.
Customer Service Manager
Company Confidential, Edmonton, AB
The Customer Service Manager is responsible for providing a productive and motivating working environment, and addressing any issues/disputes from customers or clients. A Customer Service Manager job description generally includes:Delivering a comprehensive service to enquiring customersPossibly delegating certain customer enquiries to specific teamsManaging a large number of incoming calls and emailsManaging customers’ accountsKeeping a record of customer interaction and details of actions takenCommunicating with internal teams to discuss sales targetsGenerating sales leads, building sustainable relationships where necessaryReporting back on resultsCustomer Service Manager job qualifications and requirementsWhilst no degree is required for a Customer Services role, there are a number of traits that a candidate will be expected to display in order to excel in the role:Excellent verbal and written communication skillsThe ability to maintain calm under pressureA thorough knowledge of the product or service the company they work for is offeringEfficiency and organisational skillsAdministrative skillsComputer literacy in order to type up reports, results and details of customer interaction