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Senior Consultant - Technology Strategy and Transformation
Deloitte, Vancouver, BC
Job Type:Permanent Reference code:125796 Primary Location:Toronto, ON All Available Locations:Montreal, QC; Calgary, AB; Laval, QC; Quebec City, QC; Toronto, ON; Vancouver, BC Our Purpose At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization. By living our Purpose, we will make an impact that matters. Have many careers in one Firm. Partner with clients to solve their most complex problems Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. What will your typical day look like?As a practitioner within the TS&T team, you will be joining a team of passionate professionals from various backgrounds, who share a common interest in technology and customer service. If you are always yearning to learn more and rise to new heights in a fast-paced environment that is continuously evolving, this is the place for you. By joining our team, you will contribute to our shared success. You will not only be involved in the delivery activities of our consulting mandates, but also in various practice development initiatives. You will deliver consulting mandates by following proven practices and by ensuring the complete satisfaction of our customers. You will work closely with senior leadership of our team, and you will work directly with our clients. You will play a key role in delivering high quality analysis and insights across a breadth of client business. You will have the opportunity to leverage leading research, analytics, and industry insights to provide solutions to our clients. You will be part of an inclusive team that loves collaborating, taking on challenges, and exceeding expectations.About the teamThe Technology Strategy and Transformation (TS&T) practice works closely with CxOs at the intersection of business and technology to articulate and solve key business problems, leveraging technology. The focus is to maximize business value from IT investments, drive organizational performance, and help our clients become more agile and productive. Our team brings an independent and technology agnostic perspective across all aspects of the technology mandate and the business-technology lifecycle, ensuring alignment and readiness to serve the overall business vision. Our people include cross-industry professionals, ex-CIOs, and tech experts supported by powerful assets and robust frameworks.Enough about us, let's talk about you 2 to 5 years of consulting experience, or 5 years or more of relevant experience in technology management, strategy, or business analysis Master's degree in management, technology, or engineering and well-versed in both technology and business fields Passionate about modern technology and their applications in the business world Exhibits high intellectual adaptability, including strong critical thinking skills, analytical abilities, and the capacity for lateral/creative thinking, identifying key client issues, conducting analysis, and developing recommendations Strong ability to navigate complex and ambiguous situations based on understanding of the client problem and directions given by the leadership Thrives in a fast paced and collaborative team environment with experience managing multiple priorities and delivering commitments on time Strong communication skills to present recommendations and deliver effective presentations Strong PowerPoint and Excel skills to build analysis and views for client executives and leadership that is easy to understand and conveys the story to solve the problem at hand An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work Ability to translate business objectives into functional and technical solution requirements Practical experience and demonstrated knowledge of IT services taxonomy including cloud, application / product services, IT infrastructure services, business process services, contact / call centre, telecommunications and / or workplace technology services Knowledge of how a Technology (or IT) function operates, engages with the business, IT portfolio management lifecycle (e.g., SDLC), latest operating model trends (i.e., product and platform models, scaled agile) Due to the nature of the role having interactions with National & Global clients, bilingualism in French and English is required for this position.Total RewardsThe salary range for this position is $72,000 - $138,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life. Be yourself, and more. We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance. You shape how we make impact. Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be. Be the leader you want to be Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader. Have as many careers as you want. We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.The next step is yours At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative . We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis). By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally. Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.Job Segment: Call Center, QC, Developer, Consulting, Equity, Customer Service, Quality, Technology, Finance
BAND 4 - Senior Director, Permitting and Policy - Closing date extended
BC Public Service, Burnaby, BC
Posting Title BAND 4 - Senior Director, Permitting and Policy - Closing date extended Position Classification Band 4 Union N/A Work Options Location Abbotsford, BC V2S 1H4 CABurnaby, BC V3J 1N3 CACoquitlam, BC V3K 7B9 CAFort St John, BC V1J6M7 CAKamloops, BC V2H 1B7 CAKelowna, BC V1Z 2S9 CAMultiple Locations, BC CA (Primary)Nanaimo, BC V9T 6L8 CAPrince George, BC V2N4P7 CASurrey, BC V4P 1M5 CAVancouver, BC V6B 0N8 CAVictoria, BC V9B 6X2 CAWilliams Lake, BC V2G 5M1 CASalary Range $102,900.00 - $136,700.11 annually Close Date 4/1/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Citizens' Services Ministry Branch / Division Connectivity Job Summary Bring your strong leadership skills to this dynamic team environmentTHE MINISTRY: Dedicated to making life better for British Columbians, the Ministry of Citizens' Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC , and delivers the digital face of government at www.gov.bc.ca . CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt, and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Province's real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities.A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best.THE DIVISION: The Ministry of Citizen's Services, through the Connectivity Division leads government's mandate to expand internet connectivity to all British Columbians in all corners of the province. The Division provides leadership funding programs and expertise to communities and local governments in the expansion, coordination and provisioning of telecommunications services, evaluating innovation solutions, and pathways to the adoption of emerging technologies that enable the digital transformation of communities in every corner of the Province. The Connectivity Division delivers on this mandate through its Strategic Initiatives, Network BC and Connected Communities branches.Network BC has the mandate to increase access to reliable high-speed connectivity to underserved communities throughout the province. It achieves this through a diverse portfolio of policy and programs and by administering agreements for the expansion and improvement of connectivity. The Branch works closely with all levels of government, the broader public sector and the telecommunications industry to expand and improve connectivity in rural BC and coordinate activities of various stakeholders to leverage current and future investments.JOB OVERVIEW: Reporting to the Executive Director and working in partnership with other Ministries, the Senior Director, Permitting and Policy leads, develops and implements new and transformative policy to instill digital permitting practices that support accelerating a diverse portfolio of major connectivity projects for the benefit of rural and Indigenous communities. The Sr. Director also provides strategic direction, advice and recommendations in support of government's response to telecommunications regulatory issues that support multiple government priorities. Job Requirements:• Degree in business administration, public administration, or related field and three (3) years *related experience, OR • An equivalent combination of education and experience may be considered.*Related experience must include a combination of all the following: • Experience in a senior management role leading new business development projects and/or business transformation projects involving a diverse range of project portfolios. • Experience establishing collaborative relationships with senior leaders and leading organizational change associated with implementation. • Experience leading and coaching multi-disciplinary senior management teams in the development and implementation of a diverse range of projects. • Experience in strategic business planning; contract management; financial management; and leading multi-party negotiations. Preference may be given to applicants with: • One (1) or more years' experience working in the telecommunications/telecommunications industry in B.C.For questions regarding this position, please contact [email protected] .About this Position: Amendment March 26, 2024: Posting closing date extended to April 1, 2024. Currently there is one (1) permanent opportunity available. The position headquarters will be Abbotsford, Burnaby, Coquitlam, Fort St John, Kamloops, Kelowna, Nanaimo, Prince George, Surrey, Vancouver, Victoria, Williams Lake. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations. This posting may be used to establish a cross ministry eligibility list to fill future permanent vacancies for similar positions in multiple ministries and locations which may include the Ministry of Transportation & Infrastructure and the Ministry of Water, Land and Resource Stewardship. Other ministries may also use this eligibility list. Some positions may have flexible work options available. For more information, please visit cross-ministry eligibility lists FAQs . To learn more about these B.C communities you can click on the Hello BC link here! Employees of the BC Public Service must be located in BC at the time of employment. This position is excluded from union membership.Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information: A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Leadership and Management
Administrator, Project
Aecon Group Inc., Breslau, ON
Come Build Your Career at Aecon! As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build, connect, power, and strengthen our communities. At Aecon, you can count on: Safety First. Our number one core value. If we cant do it safely, we dont do it at all. Integrity. We lead by example, with humility and courage. Accountability. Were passionate about delivering on our commitments. Inclusion. We provide equitable opportunities for everyone. We lead the infrastructure industry with purpose, and our people are at the heart of everything we do. So, we invest in our people, just like they invest in us! At Aecon we: Ensure you and your family receive the services needed to support your mental, emotional, and physical well-being. Believe in helping you build your career through our Aecon University and Leadership Programs. Are committed to supporting and investing in inclusive work environments, through initiatives like Equity, Diversity & Inclusion training, our Aecon Women in Trades and Aecon Diversity in Trades programs, and our Employee Resource Groups (ERGs) to ensure we are building inclusion into every aspect of our culture at Aecon. Are a leader in sustainable construction. With a strong commitment to operating responsibly by minimizing our impact on the environment and surrounding communities. Our business success relies on strong execution and continuous improvement driven by the diversity, expertise and teamwork of our people. Were always searching the globe for innovative, collaborative minds to join our best-in-class Aecon community! What is the Opportunity? Faster.Smarter.Safer. This is how Aecon Utilities is committed to delivering projects. Aecon Utilities is ready to become Canadas #1 utility construction provider and were looking for a Project Administrator to help us get there! Reporting to the General Manager, the Project Administrator will be responsible for supporting the daily activities of the telecommunications job site. What You'll Do Here: Learn, interpret, and apply organizational policies, rules, and regulations. Handle invoices with respect to distribution to appropriate departments for approval. Create and submit project billing. Coordinate and prepare job packages. Prepare monthly financial data. Maintain an organized data tracking system. Performs other duties and responsibilities as required. What You Bring to the Team: Experience in an administrator position, within the construction industry considered an asset. Superior written and verbal communication skills. Ability to show discretion with confidential and/or personal material. Ability to multitask and prioritize workload, handling various job responsibilities at once. Professional interaction with all levels of staff within the organization from front line to senior executive. Strong proficiency in MS Office (Word, Outlook, Excel, PowerPoint etc). Proficiency in other financial programs a definite asset Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity. We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA during any step of the application process please click here.
Solution Delivery Manager
Rogers, Brampton, ON
Solution Delivery Manager Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:Rogers Communications is seeking a Solution Delivery Manager to act as a liaison between business stakeholders and delivery teams within the IT organization. Reporting to the Senior Manager IT Portfolio Delivery, this individual will be expected to act as the lead on various initiatives within the IT wireless Delivery team. This role will be accountable for working closely with our application and internal Technology teams to design, develop and implement system enhancements. What you will be doing... Lead IT wireless related solutions/programs. Accountable for threading multi-phased solutions/projects across multiple releases into one coherent solution/program. Work with stakeholders and within the team to develop aggressive, yet achievable, delivery roadmaps. Accountable for IT HLD (High Level Design) /DDD (Detailed Design Document): content, completion and quality. Drive & contribute to project solutions - JAD sessions, responsible for gathering input / documenting HLD. When required back-fill role gaps (Sr. BSA, PM, SA - Sr. Business Systems Analysts, Project Manager, Solution Architect) as needed. Responsible for facilitating requirements / scope trade-off with application teams, business sponsor, and demand organization. Accountable for aligning all technology teams (Digital, Network) when delivering IT solutions. Support the SA (Solution Architect) in defining overall solution approach in partnership with Technology stakeholders. Support the Project Manager throughout project life cycle. Work with Enterprise Architecture and procurement on defining vendor expectations. Working with the PM, EM, Application teams and governance in the creation and management of governance/gating artifacts. Accountable / responsible for the managing change requests (PCRs). Responsible (in partnership with the PM / application teams) for the negotiation of code drop dates in balance with business requested delivery dates. Support testing teams/activities: test plan/case consultation and manage defect triage with appropriate application teams. Work closely with third party technology vendors; ability to challenge the vendor design to ensure what is being built satisfies the needs of our business partners. Liaise with other Technology Solution Delivery groups including the Network and Infrastructure teams to ensure smooth delivery of projects and application support for the business. Work with the Consumer Business Unit, Go to Market team, Planning, and Engagement teams to develop realistic project plans that clearly state project deliverables and timelines. Manage project and portfolio budgets and assist in managing cost centre financials. Coordinate team efforts to resolve complex issues and conflicts and escalate to executive level wherever required. Endorse quality, innovation and timely communication of issues / opportunities. Coach team members in delivery, issue management and risk management. What you have... Bachelor's in Computer Science or related field or equivalent experience required. 5+ years of experience in the information technology field. 3+ years of experience in a project delivery role in a fast paced/agile environment. Previous team management experience preferred. Previous IT program management experience preferred. General understanding of the company's overall Wireless business operations and products. Good understanding of the company's retail environment and operations. Demonstrated ability of successfully leading complex IT projects and programs. Ability to successfully implement and control budgets. Must be able to effectively communicate technical information to both technical and non-technical personnel. Must be creative, detail oriented and capable of balancing the "big picture" with meeting the day-to-day needs of the organization. Must be able to communicate, present and negotiate at any level of management across the organization. Excellent interpersonal and communication skills. Exceptional written, verbal and presentation skills. Excellent organizational skills. Must be familiar and comfortable utilizing the Scrum methodology. Ability to inform, educate and influence managers and employees to support goals and initiatives in a matrix environment. Schedule:Full time Shift: Day Length of Contract: Not Applicable (Regular Position) Work Location:8200 Dixie Road (101), Brampton, ON Travel Requirements: Up to 10% Posting Category/Function: Technology & Information Technology Requisition ID: 307153 At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ . Successful candidates will be required to complete a background check as part of the hiring process. Posting Notes:TechnologyLocation: Brampton, ON, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Solution Architect, Developer, Network, Telecom, Telecommunications, Technology Apply now »
Sr Advisor, Bus Dvpt
Hydro One Networks inc., Toronto, ON
48993 - Toronto - Regular - Ongoing Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.4 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play. It’s an exciting time to join the team at Hydro One! The Growth group at Hydro One is responsible for developing Growth initiatives at Hydro One, generating innovative new business opportunities and helping the company grow its earnings. This role will focus on fleet electrification and will include evaluating and executing on opportunities that will help Hydro One transform itself into a utility of the future, which could additionally include opportunities related to behind-the-meter technologies and services, renewable power, and energy storage, among others. The Sr. Advisor, Business Development will provide analytical, financial and project management support for various Growth programs and projects. This could include developing new business models that provide new revenue streams to Hydro One (including developing financial models), reviewing opportunities to partner with, invest in, or acquire other companies related to the above areas and helping execute on such opportunities; and supporting the development of an innovation culture within Hydro One. The Sr. Advisor, Business Development contributes to each project by combining experience and business judgment, with financial and other analysis, the development and delivery of senior-level communications materials, collaborative project management, and other diagnostic and support tools. General Accountabilities: Supports Hydro One in making strategic decisions through analysis, business case development, financial or strategic modeling and impactful communication. With moderate instruction and guidance, performs error-free and insightful research, analysis (financial or otherwise) that supports Strategy & Innovation projects. Applies understanding of key business drivers to build and maintain financial models, which will often support significant investment decisions. Pressure-tests others’ models and analysis. Explains and presents complex information in a straightforward way, by developing and delivering communications materials for senior executives up to the CEO and Board of Directors level. Stays on top of key market developments (technology, regulation, M&A, etc.) within the Power & Utility and wider Electricity / Energy industry that may be relevant to Hydro One Based on experience, contributes technical advice and insights to projects. Supports the analysis and preparation of communication materials for budget requests. Responds to a variety of internal and / or external requests, many of which will not be standard and will require advanced problem-solving approaches. Performs analysis, valuation support and coordination on due diligences for Mergers and Acquisitions or partnerships. Potentially assist with merger integration. Actively seeks mentorship and learning to improve product or technical knowledge and skill set. Selection Criteria: Bachelor’s degree in engineering, finance, accounting, or related field. Additional specialized education, including masters level degree (specifically an MBA) or equivalent is beneficial Two to four years of experience in the Electricity Industry (Power & Utilities, Renewables, etc.); other experience in related industries such as Oil & Gas and Mining will be considered Two or more years of experience developing and analyzing financial and strategic models in an asset / capital intensive industry (preferably Electricity but others will be considered) Experience at a management consultancy or investment bank would be an asset Expert level skills in Excel: ability to build financial models and perform analysis Strong proficiency with Powerpoint Understanding of financial statements and Electricity Industry concepts Demonstrated analytical and quantitative skills set: ability to complete a regression, perform complex modeling, statistically literate etc. An innovative and creative mindset, open to looking at things differently and creating value where it may not first appear obvious A strong passion for the Electricity industry and a desire to be part of the myriad changes occurring within it (new technology, regulation, government goals, etc.) Ability to interact effectively with Senior Management Essential Competencies: Strong technical, operational and financial analytical capabilities Highly collaborative work style in working with highly skilled staff (both technical and financial) using influence skills rather than formal reporting authority Flexible, fast learner that can come up to speed on a problem in an unfamiliar area to start adding value quickly Ability to handle significant variations in workload in a fast-paced environment Strong communication skills in presentation development, oral communication and other documentation Well organized, works well independently and in team settings Possesses good time-management skills, and is able to work effectively under pressure At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness. We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2024. Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered. Deadline: February 12, 2024 In the event you are experiencing difficulties applying to this job please consult our help page here . Job Segment: M&A, Telecom, Telecommunications, Business Development, Project Manager, Management, Technology, Sales
Mgr, Communications Services (Customer Care Contact Centre)
Hydro One Networks inc., Toronto, ON
49476 - Rotation - up to 24 months Representation: Management Job code: 00513562 Pay information: 18 (Core Services) / LEVEL 04 Hours of work (per week): 40 hr 5dy* 8hr Shift work: No Number of positions: 1 Town/City: ​To Be Determined, Ontario​ Department: OPRTNS&CST EX / CSTMR&BILLNG / PROCESS Job Title: Manager, Communication Services (Customer Care) JB The Manager, Communication Services (Customer Care) will be responsible for the development, execution, and continuous improvement of an integrated communications strategy within the Customer and SOCE business unit/LOB while working with peers across Centres of Excellence (CoE). General Accountabilities: Work closely with the business unit Leadership Team, Corporate Projects, Internal Communications, and other stakeholders within the business unit, and develop a strategy and plan to succinctly communicate value propositions (project/strategic and corporate), purpose, channels, and key activities (both cyclical and ad-hoc), driving strong people outcomes. Evolve an existing internal communications framework to more strongly set the standards, principles, processes, and approaches for internal and project communications aligned to industry best practices for the organization. Write core communications materials, including content for unit Town Halls, regular updates to the internal communications intranet, employee briefings, the establishment and maintenance of a monthly colleague newsletter, and key messages/speaking points and memos as required. Working with peers from across CoEs, support the drafting of employee-facing content (including but not limited to knowledge articles and job aids), keeping a customer-centric focus at the core of everything we publish. Work cross-functionally to build strategic relationships across the organization to implement effective internal lcommunications strategies. Supporting the practical execution of the internal Communications Strategy and plan through the creation, management, and maintenance of a communications calendar to cascade internal program cycles. Participate in cross-functional project teams where unit-specific programs, policies and initiative communications support are required. Support the ideation, planning and delivery of colleague engagement events for the business unit (such as lunch-and-learn sessions, educational drop-in events, town halls/webinars (project and operational) and employee appreciation events. Develop executive content, including speeches and presentations aligned to project and business unit strategy and priorities for the leadership team and executive leader. Selection Criteria and Core Competencies: Exceptional written and verbal communication skills, paired with the ability to effectively “tell the story” through various mediums. Strong collaborative relationship builder with a demonstrated track record of developing and nurturing strong cross-functional relationships across departments Ability to prioritize multiple projects, requests and deadlines while staying cool under pressure and maintaining a positive attitude. Experience with functional strategy communications are a strong asset. The most successful candidates in this role will possess a “self-starter” mindset, with the ability to work with an agile, entrepreneurial spirit. Prioritization and detail orientation is a must-have for this position. 4+ years of directly related experience in a utility Customer Care or contact centre setting is strongly preferred. However, we are keen to meet candidates who are passionate about building employee engagement and organizational alignment through effective internal communications Knowledge of and/or prior experience with light Graphic Design or Content Creation would be considered an asset; however, it is not required. Location: Markham or Woodstock, Ontario Modified corporate hybrid Hydro One employees, you can apply online via the Careers module in Success Factors. To access Success Factors, click on the Talent Management link in the Applications drop-down menu on the HydroNet site. Otherwise, if you do not have Hydro One computer access, forward your application to [email protected]. In the event you are experiencing difficulties applying to this job please visit myHR. Deadline: April 29, 2024 Questions about the posting should be directed to the hiring manager. If you are selected for an interview or further evaluation and require special accommodations please speak with the hiring manager. Hiring Manager/Interviewer: Jonathan Stuart Buckley NOTE: An Employee who is the successful applicant to a vacancy that results in a move between the Hydro One companies (Hydro One Networks, Hydro One Telecom and Hydro One Remotes) will have his/her EI and CPP deductions restarted. If as a result of the restart of these deductions the employee over contributes to EI and/or CPP, the employee will be eligible for a refund of the over contribution through their personal income tax return. For further details, please contact the HR Support Centre. Job Segment: Communications, Telecom, Telecommunications, Call Center, Marketing, Technology, Customer Service
Category Manager
Rogers, Brampton, ON
Category Manager We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love-and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!Network Procurement is seeking a Category Manager eager to join the team. Reporting to the Sr. Manager Network Procurement, the Category Manager position is a senior role within the Procurement and Supplier Chain department. The successful candidate will have strong knowledge of Professional Services as it relates to Wireless Network platforms and applications and will be an expert such spend category. The candidate will be quickly recognized by the Rogers' business partner as a valued contributor in helping manage the strategic direction, total cost of ownership and risk. Your procurement and business acumen will advance Procurement's trusted advisor status, optimize spend and value for money, drive best practices and provide future-focused strategies to achieve Rogers' goals. The successful candidate will be responsible for setting savings targets with a TCO mindset for the spend category and be accountable to working collaboratively with other groups within Procurement and with our business partners in Network and Finance to realize those savings through market tenders and negotiations. The individual will need to work across different pillars within the organization to corral and drive the overarching procurement point-of-view and to realize the desired outcomes. The Category Manager will cultivate a strong rapport with key senior technical, business and finance stakeholders / partners based on foundational trust, respect, collaboration, cooperation and help achieving their business objectives. The Category Manager shall have a strong experienced at presenting technical topics with confidence to senior business partners/leaders. The candidate shall have the ability to effectively resolve multi-party conflicts. The candidate shall excel in a culture of continuous improvement leveraging innovation and system based tools to increase efficiency and value while delivering an intuitive user-friendly experience for internal and external stakeholders. What you'll do: Take end-to-end ownership of assigned spend category strategy to drive towards procurement and company objectives and business partner goals. Collaborate with internal stakeholders to influence, develop, and gain buy-in on aligned category strategies and advancekey supplier partnership aligned with such strategy with a focus on strategic opportunities. Provideleadership and guidance to business partners on best-in-class procurement practices, on-going advancements and opportunities associated with assigned categories, and strategic category insights to support delivery of company objectives. Lead and own relationships with assigned key suppliers within your categories ensuring fulfilment of contractual obligations and business partner requirements. Act as a first level escalation point for issues related to suppliers for which you are identified as the procurement prime. Manage assigned supplier issue and dispute escalations to settlement, including negotiations and settlement agreement execution. Responsible for building, maintaining, and enhancing solid relationships with key internal stakeholders across the organization to ensure suppliers within the category and the category strategy are meeting business needs. Challenging the status quo by actively participating in and taking an active role in the continuous improvement, implementation of innovations and automations to create best-in-class procurement practices that are intuitive and user-friendly for internal stakeholders and suppliers. Implement and champion ethical procurement practices, procurement policies, supplier social responsibility objectives, and supplier diversity and sustainability programs. Act as internal consultant to business owners on sourcing practices, supplier performance, compliance, and risk management policies, processes, and procurement standard practices. What you will bring: University degree in business, engineering, computer science, math, or related field with a general understanding of business operations, financial modeling, and subject matter expertise to influence business decisions. An MBA is desirable but not required. 5 years+ procurement, telecommunications, IT or equivalent experience Experience managing complex projects in telecommunications industry or IT is a strong asset Procurement designation/certification desirable but not required - Supply Chain Management Professional (SCMP),Certified Supply Chain Professional (CSCP),Purchasing Management Association of Canada (PMAC) Excellent communications, listening and influencing skills, able to communicate complex information to decision makers and key stakeholders in a clear and concise manner Critical thinking mindset and analytic skills. Creativity to seek, encourage and find non-traditional approaches Professional executive presence with a demonstrated ability to navigate difficult situations through relationship building and influencing others Results-driven both short and long term Ability to execute against multiple projects and excel in a fast-paced, results-oriented work environment Strong communication and interpersonal skills; a demonstrated collaborator Schedule: Full time Shift: Day Length of Contract: Not Applicable (Regular Position) Work Location: 8200 Dixie Road (101), Brampton, ON Travel Requirements: Up to 10% Posting Category/Function: Procurement & Category Management Requisition ID: 283096 #LI-OO1 At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ . Successful candidates will be required to complete a background check as part of the hiring process. Posting Notes:CorporateLocation: Brampton, ON, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Category Manager, Merchandising, Real Estate, Supply Chain Manager, Retail, Sales, Operations, Marketing
Director, Capital Facility Projects IMIT Planning & Delivery Services
Fraser Health Authority, Burnaby, BC
Salary rangeThe salary range for this position is CAD $59.56 - $85.62 / hour Why Fraser Health?Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.  We are seeking a seasoned Director, Capital Facility Projects, IMIT Planning & Delivery Services to lead Fraser Health’s information systems and technology delivery at the redevelopment ($1.4B) of the Burnaby Hospital (BH) campus in Burnaby, BC.  BH plays a critical role in the community it serves and the Fraser Health (FH) Network. Once complete the new healthcare campus will provide access to improved emergency, surgical, maternity, mental health substance use and specialized cancer services.  You will be joining at an exciting time on a fast-paced project. We have broken ground on phase one for a six storey patient care tower and starting major renovations to our surgery centre to be completed in 2025.   Phase two detailed planning for an additional patient care tower and a new BC Cancer Center are beginning.   This redevelopment will increase the hospital's capacity, beds and services while modernizing critical IT infrastructure and making clinical system improvements.  This will be the most challenging IT infrastructure modernization initiative in FH with the critical IT foundations being placed in phase one. This is an opportunity for you to be part of the team that is contributing directly to advancement of healthcare services in FH. Learn more about this project HERE. You will be joining an experienced IMIT team at BH that is expanding.  The team is compliance checking our construction partner’s design, construction, commissioning responsibilities and supplying dependent IMIT spaces, systems and technologies. And the team is orchestrating the solution designs, procurement, implementation and hand over of information systems and technologies required for phase one to function and seamlessly fit with phase 2.   Reporting to the Executive Director, Capital Facility Projects, IMIT Solutions you will be part of an enterprise focussed IMIT team, including peer Directors at other major redevelopments ($5B).  These redevelopment focussed collective efforts have a lasting legacy impact on the delivery of health care services and a visible landmark in the community they serve. You will be an action-orientated and creative leader addressing unique construction and clinical operational challenges and opportunities as these sites come off the drawing board and into reality. The Director, Capital Facility Projects IMIT Planning & Delivery Services at BH is accountable for:Ensuring all the Information Management Systems and Information Technology (IMIT) aspects will be in place to achieve a smooth clinical transition into the new facility;Ensuring there are no contractual/penalty claims by the Builder where there is critical path dependency on IMIT to deliver parts of the building infrastructure and systems necessary for the Builder to complete designs, construction, and commissioning;Collaboration with the Chief Clinical Planner in the identification, assessment, prioritization, implementation and operationalization of IMIT solutions to support the services, programs and site integrity operating goals and objectives;Providing a single FHA owned and operated IT Infrastructure (network, wireless, telephony, IT spaces) that supports the systems and technology requirements operating in the new facility including those of BC Cancer;Being the single point of contact for the Chief Project Officer regarding all aspects of IMIT. Leading and overseeing the planning and coordination of the IMIT staff in that all aspects of IMIT are anticipated, acted on and followed up;Working with, consulting, advising and informing diverse stakeholders at senior levels, including site and enterprise clinical leadership, Redevelopment Project Executive Sponsors, Chief Project Officer, Ministry of Health, BC Cancer, PHSA Technical Services, Infrastructure BC, local governments, construction/architectural/engineering firms, and lower mainland partners on IMIT deliverables, financial and operational decision implications, risks, and tactical IMIT execution;Overseeing management and performance of IMIT within its business case financial resources including the recruitment of staff and/or purchased services; accountable for expenditure control and value for money of the IMIT start-up capital and operating budgets; ensuring sustainment annualized budgets are provided to support departments to maintain FHA investments; authorized to make binding IMIT related commitments on Fraser Health that can have operating budget impacts over the life of the facility. The successful candidate will have:A Master’s degree in Health Administration, Business, Information Management, or an equivalent combination of education, training and experience;Seven (7) years recent, related experience in progressively more complex and senior management/leadership roles in a large complex multi-site organization, including three (3) years recent experience in IMIT project or program management delivery role leading, planning, prioritizing and executing on multiple deliveries simultaneously;IM and IT delivery experience enabling you to roll up your sleeves, apply subject matter understanding and project management experience, dive into the details to assist teams making their deliverables, improving quality, resolving problems, exposing opportunities;Ability to engage, lead and oversee a team of employees, purchased services providers to achieve IMIT deliverables, while managing resources within established budget parameters;Excellent communication and listening skills to work comfortably and effectively at the Executives level and directly with clinical and medical leaders. If you have any questions or are interested in learning more about this unique opportunity with Fraser Health, please contact Swetlana Patnaik at [email protected].  Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring & Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner. Detailed OverviewSupporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families: Reporting operationally to the Executive Director, Capital Facility Projects, IMIT Solutions for cross redevelopment IMIT enterprise alignment, financial management, systems & technology planning, architecture, specification support, the Director is accountable to the Chief Project Officer to have all the Information Management Systems and Information Technology (IMIT) aspects to be in place to achieve a smooth clinical transition into the new facility and to ensure there are no contractual/penalty claims by the Builder where there is critical path dependency on IMIT to deliver parts of the building infrastructure and systems necessary for the Builder's to complete their designs, construction, and commissioning. Responsible to collaborate with the Chief Clinical Planner – Major Redevelopment & Expansion Projects in the identification, assessment, prioritization, implementation and operationalization of IMIT solutions to support the services, programs and site integrity operating goals and objectives. Responsible and accountable to provide a single FHA owned and operated IT Infrastructure (network, wireless, telephony, IT spaces) that supports the systems and technology requirements of two separate government organizations (FHA and BC Cancer) operating in the new facility; collaborate with BC Cancer IMITS Redevelopment Team including interoperability with FHA. Lead and oversee the planning and coordination of the IMIT staff; ensure all aspects of IMIT are anticipated, acted on and followed up; consult and advise diverse stakeholders including site and enterprise clinical leadership, Redevelopment Project Executive Sponsors, Chief Project Officer, Ministry of Health, PHSA Technical Services, Infrastructure BC, BC Cancer, local governments, construction/architectural/engineering firms, and lower mainland partners on IMIT deliverables, financial and operational decision implications, risks, and tactical IMIT execution; authorized to make binding IMIT related commitments on Fraser Health that can have operating budget impacts over the life of the facility. Responsible for staff recruitment, management and performance; accountable for expenditure control and value for money of the IMIT start-up capital and operating budgets; ensure sustainment annualized budgets are provided to support departments to maintain FHA investments. ResponsibilitiesActs as the Owners Representative for all IMIT related contractual matters between FHA and the Builder; holds the authority to make binding IMIT commitments on behalf of FHA on these matters that have operating budget impacts over the life of the facility (e.g. 40 years). Advises and make recommendations to the Chief Project Officer Major Capital Projects (CPO) and the Executive Director, Capital Facilities Projects, IMIT Solutions (ED).Acts as the prime IMIT point of contact to the Redevelopment CPO and Deputy CPO facilitating the anticipation, follow-up and communication of significant or urgent contractual, requirement, scope, budget and schedule in IMIT‘s responsibility.Accountable to keeping the CPO and ED appraised of major IMIT risks, barriers and opportunities.Provides leadership and direction to IMIT staff, purchased personnel and service providers by ensuring effective communication channels are in place and through coaching, mentoring, skill and leadership development, and team building. Manages staff including recruitment, supervision, work assignment, performance management, professional development, and all aspects of discipline including termination.Plans, structures and orchestrates resource management of direct staff, assigned staff from other departments/partners and purchased specialized/third party services. Advances methods, access to specialized knowledge/services, instills a learning culture for the purposes of providing a service that can continuously adapt to changing circumstances and be replicable with a high degree of certainty, effectiveness and productivity. Sources professionals that can fulfill project roles either as staff or purchased personnel as the redevelopment moves from planning & procurement into design, construction and commissioning, and culminating in occupancy and operational stabilization.Oversees the development and monitoring of IMIT related financial plans; applies expenditure controls / value for money assessments on use of IMIT start-up capital and one-time operating budgets; advocates for IMIT ongoing budgets and ensures the allocation of ongoing operating budgets to support departments; leverages opportunities for cross redevelopment IMIT resource utilization to make best use of scarce industry knowhow and IMIT budgets to enable versatility in execution and improve overall consistency and quality on IMIT deliverables/results.Specific to addressing the highly intertwined IMIT dependencies on major development projects:Facilitates collaboration of IMIT specialists with other Redevelopment work streams: Clinical Planning, Design & Construction Management, Equipment Planning, Project Support and Results Office, and Finance/Document Control so IMIT deadlines/deliverables on the critical path are met.Works with the Chief Clinical Planner – Major Redevelopment & Expansion Projects facilitating collaboration of IMIT specialists in the clinical planning and design processes including design of space and workflow enablement and are aligned with IMIT cross redevelopment specifications and project specific systems and technology deliverables.Works with the other redevelopment disciplines ensuring guidance/IMIT expertise is on emerging changes, opportunities, and implications stemming from evolving operating models, building design changes, new equipment/technologies introductions, and preparations to move into and operate in the new building.Ensures that IMIT solutions/services supporting clinical and operational needs of the Redevelopment project are consistent with FHA Enterprise Architecture and PHSA Technical Services Standards and Guidelines.Ensures IMIT resources are delivering and reviewing relevant parts of the technical specifications (e.g. Electrical, Mechanical, Architectural) against the actual works of the Builder to ensure compliance with contractual Statement of Requirements (e.g. Division 27 – Communications).Maintains an overall IMIT delivery plan and coordinating it with the Redevelopment Project Support and Results Office overall project plans. Aligns IM Solution and IT Solution plans into the delivery plans.Ensures an appropriate balance and use of project/program management tools and techniques for IMIT based on need, risk, resources and organizational readiness to run and act on.Ensures an overall procurement of systems and technologies plan is maintained. Support IMIT delivery teams on plans, approvals, RFPs, negotiations.Maintains an overall IMIT budget performance including forecasts to completion/fiscal year-end; works with the Redevelopment Financial team; develops allocation refinement strategies with the progressive elaboration of IMIT, the building and clinical operating models.Participates on various internal and external committees as a representative of FHA to provide consultation or specialized knowledge from IMIT or Redevelopment perspective. QualificationsMaster’s degree in Health Administration, Business, Information Management or related field, supplemented with seven (7) years recent, related experience in progressively more complex and senior management/leadership roles in a large complex multi-site organization, including three (3) years recent experience in IMIT project or program management delivery role leading, planning, prioritizing and executing on multiple deliveries simultaneously; or an equivalent combination of education, training and experience. IMIT leadership on construction related projects of five (5) years is highly preferable. COMPETENCIES: Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.  Professional/Technical Capabilities Experience and knowledge of solution management, project management, and change management in areas of technical infrastructure and application software IMIT solution delivery.Experience and knowledge of the planning and construction procurement methodologies, contractual forms and technical specifications associated with facilities development is highly preferable.Working knowledge of enterprise and solution architecture in informing business strategy and investment/project selection decision-making.Ability to manage the solution and project delivery detail associated with large and complex initiatives.Ability to provide leadership, guidance and direction to others including staff and purchased personnel and to work effectively as part of a team.Ability to develop and maintain rapport and negotiate with a variety of internal and external stakeholders.Working knowledge & experience of IT infrastructure (telecommunications, DAS, cabling systems, communication pathways, network, WIFI, multimedia) is desirable.Broad knowledge of clinical operations and service planning for clinical and clinical support services is desirable.Ability to organize and prioritize functions for the team to meet tight and evolving timelines.Ability to anticipate and respond to changing priorities or unforeseen opportunities.Ability to develop and monitor project budgets and project plans with tight deadlines.Ability to identify, manage and mitigate risk.Knowledge of Generally Accepted Accounting Principles (GAAP) and other related Project management control accounting procedures/principles
Director, Capital Facility Projects IMIT Planning & Delivery Services
Fraser Health Authority, Surrey, BC
Salary rangeThe salary range for this position is CAD $59.56 - $85.62 / hour Why Fraser Health?Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.  We are seeking a seasoned Director, Capital Facility Projects, IMIT Planning & Delivery Services to lead Fraser Health’s information systems and technology delivery for the $1.7B development of the New Surrey Hospital and BC Cancer campus, in Surrey (Cloverdale) BC.  This community hospital and BC Cancer center will play a critical role in the community it serves and the health networks of Fraser Health (FH) and BC Cancer. Once complete by the end of the decade, the new healthcare campus will provide access to additional emergency, surgical, medical and specialized cancer services.  This is a completely new hospital that will be adopting new concepts in healthcare delivery and will be fully digital equipped. You will be joining at an exciting time on what will become a fast-paced project. The concept plans and business plans are in place. We are in the process of selecting a construction partner to design and build this new hospital.  This hospital will integrate digital and virtual health innovation to do things differently and set new standards of care across FH.  Environmental and climate resiliency will be at the forefront.  It will be fully electronic with advanced technology controls and automation.   This is an opportunity for you to be part of the team that is contributing directly to advancement of healthcare services in FH. Learn more about this project HERE. You will be joining an experienced IMIT team that is being put in place.  The team will be compliance checking our construction partner’s design, construction, commissioning responsibilities and supplying dependent IMIT spaces, systems and technologies.  And the team will be orchestrating the solution designs, procurement, implementation and hand over of information systems and technologies required for this digitally equipped hospital to function. Reporting to the Executive Director, Capital Facility Projects, IMIT Solutions you will be part of an enterprise focussed IMIT team, including peer Directors at other major redevelopments ($5B).  These redevelopment focussed collective efforts have a lasting legacy impact on the delivery of health care services and a visible landmark in the community they serve. You will be an action-orientated and creative leader addressing unique construction and clinical operational challenges and opportunities as these sites come off the drawing board and into reality. The Director, Capital Facility Projects IMIT Planning & Delivery Services at NSHBCC is accountable for: Ensuring all the Information Management Systems and Information Technology (IMIT) aspects will be in place to achieve a smooth clinical transition into the new facility;Ensuring there are no contractual/penalty claims by the Builder where there is critical path dependency on IMIT to deliver parts of the building infrastructure and systems necessary for the Builder to complete designs, construction, and commissioning;Collaboration with the Chief Clinical Planner in the identification, assessment, prioritization, implementation and operationalization of IMIT solutions to support the services, programs and site integrity operating goals and objectives;Providing a single FHA owned and operated IT Infrastructure (network, wireless, telephony, IT spaces) that supports the systems and technology requirements operating in the new facility including those of BC Cancer, advanced Building Systems intelligent control systems and automation;Being the single point of contact for the Chief Project Officer regarding all aspects of IMIT. Leading and overseeing the planning and coordination of the IMIT staff in that all aspects of IMIT are anticipated, acted on and followed up;Working with, consulting, advising and informing diverse stakeholders at senior levels, including site and enterprise clinical leadership, Project Executive Sponsors, Chief Project Officer, Ministry of Health, BC Cancer, PHSA Technical Services, Infrastructure BC, local governments, construction/architectural/engineering firms, and lower mainland partners on IMIT deliverables, financial and operational decision implications, risks, and tactical IMIT execution;Overseeing management and performance of IMIT within its business case financial resources including the recruitment of staff and/or purchased services; accountable for expenditure control and value for money of the IMIT start-up capital and operating budgets; ensuring sustainment annualized budgets are provided to support departments to maintain FHA investments; authorized to make binding IMIT related commitments on Fraser Health that can have operating budget impacts over the life of the facility.The successful candidate will have:A Master’s degree in Health Administration, Business, Information Management, or an equivalent combination of education, training and experience;Seven (7) years recent, related experience in progressively more complex and senior management/leadership roles in a large complex multi-site organization, including three (3) years recent experience in IMIT project or program management delivery role leading, planning, prioritizing and executing on multiple deliveries simultaneously;IM and IT delivery experience enabling you to roll up your sleeves, apply subject matter understanding and project management experience, dive into the details to assist teams making their deliverables, improving quality, resolving problems, exposing opportunities;Ability to engage, lead and oversee a team of employees, purchased services providers to achieve IMIT deliverables, while managing resources within established budget parameters; Excellent communication and listening skills to work comfortably and effectively at the Executives level and directly with clinical and medical leaders.If you have any questions or are interested in learning more about this unique opportunity with Fraser Health, please contact Swetlana Patnaik at [email protected].  Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring & Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner. Detailed OverviewSupporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families: Reporting operationally to the Executive Director, Capital Facility Projects, IMIT Solutions for cross redevelopment IMIT enterprise alignment, financial management, systems & technology planning, architecture, specification support, the Director is accountable to the Chief Project Officer to have all the Information Management Systems and Information Technology (IMIT) aspects to be in place to achieve a smooth clinical transition into the new facility and to ensure there are no contractual/penalty claims by the Builder where there is critical path dependency on IMIT to deliver parts of the building infrastructure and systems necessary for the Builder's to complete their designs, construction, and commissioning. Responsible to collaborate with the Chief Clinical Planner – Major Redevelopment & Expansion Projects in the identification, assessment, prioritization, implementation and operationalization of IMIT solutions to support the services, programs and site integrity operating goals and objectives. Responsible and accountable to provide a single FHA owned and operated IT Infrastructure (network, wireless, telephony, IT spaces) that supports the systems and technology requirements of two separate government organizations (FHA and BC Cancer) operating in the new facility; collaborate with BC Cancer IMITS Redevelopment Team including interoperability with FHA. Lead and oversee the planning and coordination of the IMIT staff; ensure all aspects of IMIT are anticipated, acted on and followed up; consult and advise diverse stakeholders including site and enterprise clinical leadership, Redevelopment Project Executive Sponsors, Chief Project Officer, Ministry of Health, PHSA Technical Services, Infrastructure BC, BC Cancer, local governments, construction/architectural/engineering firms, and lower mainland partners on IMIT deliverables, financial and operational decision implications, risks, and tactical IMIT execution; authorized to make binding IMIT related commitments on Fraser Health that can have operating budget impacts over the life of the facility. Responsible for staff recruitment, management and performance; accountable for expenditure control and value for money of the IMIT start-up capital and operating budgets; ensure sustainment annualized budgets are provided to support departments to maintain FHA investments. ResponsibilitiesActs as the Owners Representative for all IMIT related contractual matters between FHA and the Builder; holds the authority to make binding IMIT commitments on behalf of FHA on these matters that have operating budget impacts over the life of the facility (e.g. 40 years). Advises and make recommendations to the Chief Project Officer Major Capital Projects (CPO) and the Executive Director, Capital Facilities Projects, IMIT Solutions (ED).Acts as the prime IMIT point of contact to the Redevelopment CPO and Deputy CPO facilitating the anticipation, follow-up and communication of significant or urgent contractual, requirement, scope, budget and schedule in IMIT‘s responsibility.Accountable to keeping the CPO and ED appraised of major IMIT risks, barriers and opportunities.Provides leadership and direction to IMIT staff, purchased personnel and service providers by ensuring effective communication channels are in place and through coaching, mentoring, skill and leadership development, and team building. Manages staff including recruitment, supervision, work assignment, performance management, professional development, and all aspects of discipline including termination.Plans, structures and orchestrates resource management of direct staff, assigned staff from other departments/partners and purchased specialized/third party services. Advances methods, access to specialized knowledge/services, instills a learning culture for the purposes of providing a service that can continuously adapt to changing circumstances and be replicable with a high degree of certainty, effectiveness and productivity. Sources professionals that can fulfill project roles either as staff or purchased personnel as the redevelopment moves from planning & procurement into design, construction and commissioning, and culminating in occupancy and operational stabilization.Oversees the development and monitoring of IMIT related financial plans; applies expenditure controls / value for money assessments on use of IMIT start-up capital and one-time operating budgets; advocates for IMIT ongoing budgets and ensures the allocation of ongoing operating budgets to support departments; leverages opportunities for cross redevelopment IMIT resource utilization to make best use of scarce industry knowhow and IMIT budgets to enable versatility in execution and improve overall consistency and quality on IMIT deliverables/results.Specific to addressing the highly intertwined IMIT dependencies on major development projects:Facilitates collaboration of IMIT specialists with other Redevelopment work streams: Clinical Planning, Design & Construction Management, Equipment Planning, Project Support and Results Office, and Finance/Document Control so IMIT deadlines/deliverables on the critical path are met.Works with the Chief Clinical Planner – Major Redevelopment & Expansion Projects facilitating collaboration of IMIT specialists in the clinical planning and design processes including design of space and workflow enablement and are aligned with IMIT cross redevelopment specifications and project specific systems and technology deliverables.Works with the other redevelopment disciplines ensuring guidance/IMIT expertise is on emerging changes, opportunities, and implications stemming from evolving operating models, building design changes, new equipment/technologies introductions, and preparations to move into and operate in the new building.Ensures that IMIT solutions/services supporting clinical and operational needs of the Redevelopment project are consistent with FHA Enterprise Architecture and PHSA Technical Services Standards and Guidelines.Ensures IMIT resources are delivering and reviewing relevant parts of the technical specifications (e.g. Electrical, Mechanical, Architectural) against the actual works of the Builder to ensure compliance with contractual Statement of Requirements (e.g. Division 27 – Communications).Maintains an overall IMIT delivery plan and coordinating it with the Redevelopment Project Support and Results Office overall project plans. Aligns IM Solution and IT Solution plans into the delivery plans.Ensures an appropriate balance and use of project/program management tools and techniques for IMIT based on need, risk, resources and organizational readiness to run and act on.Ensures an overall procurement of systems and technologies plan is maintained. Support IMIT delivery teams on plans, approvals, RFPs, negotiations.Maintains an overall IMIT budget performance including forecasts to completion/fiscal year-end; works with the Redevelopment Financial team; develops allocation refinement strategies with the progressive elaboration of IMIT, the building and clinical operating models.Participates on various internal and external committees as a representative of FHA to provide consultation or specialized knowledge from IMIT or Redevelopment perspective. QualificationsMaster’s degree in Health Administration, Business, Information Management or related field, supplemented with seven (7) years recent, related experience in progressively more complex and senior management/leadership roles in a large complex multi-site organization, including three (3) years recent experience in IMIT project or program management delivery role leading, planning, prioritizing and executing on multiple deliveries simultaneously; or an equivalent combination of education, training and experience. IMIT leadership on construction related projects of five (5) years is highly preferable. COMPETENCIES: Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.  Professional/Technical Capabilities Experience and knowledge of solution management, project management, and change management in areas of technical infrastructure and application software IMIT solution delivery.Experience and knowledge of the planning and construction procurement methodologies, contractual forms and technical specifications associated with facilities development is highly preferable.Working knowledge of enterprise and solution architecture in informing business strategy and investment/project selection decision-making.Ability to manage the solution and project delivery detail associated with large and complex initiatives.Ability to provide leadership, guidance and direction to others including staff and purchased personnel and to work effectively as part of a team.Ability to develop and maintain rapport and negotiate with a variety of internal and external stakeholders.Working knowledge & experience of IT infrastructure (telecommunications, DAS, cabling systems, communication pathways, network, WIFI, multimedia) is desirable.Broad knowledge of clinical operations and service planning for clinical and clinical support services is desirable.Ability to organize and prioritize functions for the team to meet tight and evolving timelines.Ability to anticipate and respond to changing priorities or unforeseen opportunities.Ability to develop and monitor project budgets and project plans with tight deadlines.Ability to identify, manage and mitigate risk.Knowledge of Generally Accepted Accounting Principles (GAAP) and other related Project management control accounting procedures/principles
Director, Capital Facility Projects IMIT Planning & Delivery Services
Fraser Health Authority, New Westminster, BC
Salary rangeThe salary range for this position is CAD $59.56 - $85.62 / hour Why Fraser Health?Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.  We are seeking a seasoned Director, Capital Facility Projects, IMIT Planning & Delivery Services to lead Fraser Health’s information systems and technology delivery at the redevelopment ($1.3B) of the Royal Columbian Hospital (RCH) in New Westminster.  RCH plays a critical role in the community it serves, the Fraser Health (FH) Network, and the Province. It is a tertiary, trauma and referral centre in the FH network, and is the only site providing Level 1 trauma care and other higher levels of care, such as interventional cardiology, cardiac surgery and neurosurgery. You will be joining at an exciting time. We are halfway through this fast-paced project with a 10 storey Acute Care Tower (ACT) opening in 2025 and campus renovations completing in 2026-27.  This redevelopment will increase the hospital's capacity, beds and services while modernizing critical IT infrastructure and making clinical system improvements.  This is an opportunity for you to be part of the team that is contributing directly to advancement of healthcare services in FH. Learn more about this project HERE. You will be joining an established and experienced IMIT team at RCH that is well positioned to smoothly receive the new facility as it is handed over by our construction partner and begin patient care. The team is compliance checking our construction partner’s design, construction, commissioning responsibilities and supplying dependent IMIT spaces, systems and technologies.  And the team is orchestrating the solution designs, procurement, implementation and hand over of information systems and technologies required for the ACT to function.  Reporting to the Executive Director, Capital Facility Projects, IMIT Solutions you will be part of an enterprise focussed IMIT team, including peer Directors at other major redevelopments ($5B). These redevelopment focussed collective efforts have a lasting legacy impact on the delivery of health care services and a visible landmark in the community they serve. You will be an action-orientated and creative leader addressing unique construction and clinical operational challenges and opportunities as these sites come off the drawing board and into reality. The Director, Capital Facility Projects IMIT Planning & Delivery Services at RCH is accountable for: Ensuring all the Information Management Systems and Information Technology (IMIT) aspects will be in place to achieve a smooth clinical transition into the new facility;Ensuring there are no contractual/penalty claims by the Builder where there is critical path dependency on IMIT to deliver parts of the building infrastructure and systems necessary for the Builder to complete designs, construction, and commissioning;Collaboration with the Chief Clinical Planner in the identification, assessment, prioritization, implementation and operationalization of IMIT solutions to support the services, programs and site integrity operating goals and objectives;Providing IT Infrastructure (network, wireless, telephony, IT spaces) that supports the systems and technology requirements operating in the new facility;Being the single point of contact for the Chief Project Officer regarding all aspects of IMIT. Leading and overseeing the planning and coordination of the IMIT staff in that all aspects of IMIT are anticipated, acted on and followed up;Working with, consulting, advising and informing diverse stakeholders at senior levels, including site and enterprise clinical leadership, Redevelopment Project Executive Sponsors, Chief Project Officer, Ministry of Health, PHSA Technical Services, Infrastructure BC, local governments, construction/architectural/engineering firms, and lower mainland partners on IMIT deliverables, financial and operational decision implications, risks, and tactical IMIT execution;Overseeing management and performance of IMIT within its business case financial resources including the recruitment of staff and/or purchased services; accountable for expenditure control and value for money of the IMIT start-up capital and operating budgets; ensuring sustainment annualized budgets are provided to support departments to maintain FHA investments; authorized to make binding IMIT related commitments on Fraser Health that can have operating budget impacts over the life of the facility. The successful candidate will have: A Master’s degree in Health Administration, Business, Information Management, or an equivalent combination of education, training and experience;Seven (7) years recent, related experience in progressively more complex and senior management/leadership roles in a large complex multi-site organization, including three (3) years recent experience in IMIT project or program management delivery role leading, planning, prioritizing and executing on multiple deliveries simultaneously;IM and IT delivery experience enabling you to roll up your sleeves, apply subject matter understanding and project management experience, dive into the details to assist teams making their deliverables, improving quality, resolving problems, exposing opportunities;Ability to engage, lead and oversee a team of employees, purchased services providers to achieve IMIT deliverables, while managing resources within established budget parameters;Excellent communication and listening skills to work comfortably and effectively at the Executives level and directly with clinical and medical leaders. If you have any questions or are interested in learning more about this unique opportunity with Fraser Health, please contact Swetlana Patnaik at [email protected]. Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring & Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner. Detailed OverviewSupporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families: Reporting operationally to the Executive Director, Capital Facility Projects, IMIT Solutions for cross redevelopment IMIT enterprise alignment, financial management, systems & technology planning, architecture, specification support, the Director is accountable to the Chief Project Officer to have all the Information Management Systems and Information Technology (IMIT) aspects to be in place to achieve a smooth clinical transition into the new facility and to ensure there are no contractual/penalty claims by the Builder where there is critical path dependency on IMIT to deliver parts of the building infrastructure and systems necessary for the Builder's to complete their designs, construction, and commissioning. Responsible to collaborate with the Chief Clinical Planner – Major Redevelopment & Expansion Projects in the identification, assessment, prioritization, implementation and operationalization of IMIT solutions to support the services, programs and site integrity operating goals and objectives. Responsible and accountable to provide a single FHA owned and operated IT Infrastructure (network, wireless, telephony, IT spaces) that supports the systems and technology requirements of two separate government organizations (FHA and BC Cancer) operating in the new facility; collaborate with BC Cancer IMITS Redevelopment Team including interoperability with FHA. Lead and oversee the planning and coordination of the IMIT staff; ensure all aspects of IMIT are anticipated, acted on and followed up; consult and advise diverse stakeholders including site and enterprise clinical leadership, Redevelopment Project Executive Sponsors, Chief Project Officer, Ministry of Health, PHSA Technical Services, Infrastructure BC, BC Cancer, local governments, construction/architectural/engineering firms, and lower mainland partners on IMIT deliverables, financial and operational decision implications, risks, and tactical IMIT execution; authorized to make binding IMIT related commitments on Fraser Health that can have operating budget impacts over the life of the facility. Responsible for staff recruitment, management and performance; accountable for expenditure control and value for money of the IMIT start-up capital and operating budgets; ensure sustainment annualized budgets are provided to support departments to maintain FHA investments. ResponsibilitiesActs as the Owners Representative for all IMIT related contractual matters between FHA and the Builder; holds the authority to make binding IMIT commitments on behalf of FHA on these matters that have operating budget impacts over the life of the facility (e.g. 40 years). Advises and make recommendations to the Chief Project Officer Major Capital Projects (CPO) and the Executive Director, Capital Facilities Projects, IMIT Solutions (ED).Acts as the prime IMIT point of contact to the Redevelopment CPO and Deputy CPO facilitating the anticipation, follow-up and communication of significant or urgent contractual, requirement, scope, budget and schedule in IMIT‘s responsibility.Accountable to keeping the CPO and ED appraised of major IMIT risks, barriers and opportunities.Provides leadership and direction to IMIT staff, purchased personnel and service providers by ensuring effective communication channels are in place and through coaching, mentoring, skill and leadership development, and team building. Manages staff including recruitment, supervision, work assignment, performance management, professional development, and all aspects of discipline including termination.Plans, structures and orchestrates resource management of direct staff, assigned staff from other departments/partners and purchased specialized/third party services. Advances methods, access to specialized knowledge/services, instills a learning culture for the purposes of providing a service that can continuously adapt to changing circumstances and be replicable with a high degree of certainty, effectiveness and productivity. Sources professionals that can fulfill project roles either as staff or purchased personnel as the redevelopment moves from planning & procurement into design, construction and commissioning, and culminating in occupancy and operational stabilization.Oversees the development and monitoring of IMIT related financial plans; applies expenditure controls / value for money assessments on use of IMIT start-up capital and one-time operating budgets; advocates for IMIT ongoing budgets and ensures the allocation of ongoing operating budgets to support departments; leverages opportunities for cross redevelopment IMIT resource utilization to make best use of scarce industry knowhow and IMIT budgets to enable versatility in execution and improve overall consistency and quality on IMIT deliverables/results.Specific to addressing the highly intertwined IMIT dependencies on major development projects:Facilitates collaboration of IMIT specialists with other Redevelopment work streams: Clinical Planning, Design & Construction Management, Equipment Planning, Project Support and Results Office, and Finance/Document Control so IMIT deadlines/deliverables on the critical path are met.Works with the Chief Clinical Planner – Major Redevelopment & Expansion Projects facilitating collaboration of IMIT specialists in the clinical planning and design processes including design of space and workflow enablement and are aligned with IMIT cross redevelopment specifications and project specific systems and technology deliverables.Works with the other redevelopment disciplines ensuring guidance/IMIT expertise is on emerging changes, opportunities, and implications stemming from evolving operating models, building design changes, new equipment/technologies introductions, and preparations to move into and operate in the new building.Ensures that IMIT solutions/services supporting clinical and operational needs of the Redevelopment project are consistent with FHA Enterprise Architecture and PHSA Technical Services Standards and Guidelines.Ensures IMIT resources are delivering and reviewing relevant parts of the technical specifications (e.g. Electrical, Mechanical, Architectural) against the actual works of the Builder to ensure compliance with contractual Statement of Requirements (e.g. Division 27 – Communications).Maintains an overall IMIT delivery plan and coordinating it with the Redevelopment Project Support and Results Office overall project plans. Aligns IM Solution and IT Solution plans into the delivery plans.Ensures an appropriate balance and use of project/program management tools and techniques for IMIT based on need, risk, resources and organizational readiness to run and act on.Ensures an overall procurement of systems and technologies plan is maintained. Support IMIT delivery teams on plans, approvals, RFPs, negotiations.Maintains an overall IMIT budget performance including forecasts to completion/fiscal year-end; works with the Redevelopment Financial team; develops allocation refinement strategies with the progressive elaboration of IMIT, the building and clinical operating models.Participates on various internal and external committees as a representative of FHA to provide consultation or specialized knowledge from IMIT or Redevelopment perspective. QualificationsMaster’s degree in Health Administration, Business, Information Management or related field, supplemented with seven (7) years recent, related experience in progressively more complex and senior management/leadership roles in a large complex multi-site organization, including three (3) years recent experience in IMIT project or program management delivery role leading, planning, prioritizing and executing on multiple deliveries simultaneously; or an equivalent combination of education, training and experience. IMIT leadership on construction related projects of five (5) years is highly preferable. COMPETENCIES: Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.  Professional/Technical Capabilities Experience and knowledge of solution management, project management, and change management in areas of technical infrastructure and application software IMIT solution delivery.Experience and knowledge of the planning and construction procurement methodologies, contractual forms and technical specifications associated with facilities development is highly preferable.Working knowledge of enterprise and solution architecture in informing business strategy and investment/project selection decision-making.Ability to manage the solution and project delivery detail associated with large and complex initiatives.Ability to provide leadership, guidance and direction to others including staff and purchased personnel and to work effectively as part of a team.Ability to develop and maintain rapport and negotiate with a variety of internal and external stakeholders.Working knowledge & experience of IT infrastructure (telecommunications, DAS, cabling systems, communication pathways, network, WIFI, multimedia) is desirable.Broad knowledge of clinical operations and service planning for clinical and clinical support services is desirable.Ability to organize and prioritize functions for the team to meet tight and evolving timelines.Ability to anticipate and respond to changing priorities or unforeseen opportunities.Ability to develop and monitor project budgets and project plans with tight deadlines.Ability to identify, manage and mitigate risk.Knowledge of Generally Accepted Accounting Principles (GAAP) and other related Project management control accounting procedures/principles