Overview of salaries statistics of the profession "Divisional HR Business Partner in Canada"

At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of. We welcome applications from all qualified job seekers. If you are a job seeker with a disability, please let us know as adjustments can be made to help support you in delivering your best performance. Senior Functional Analyst - SAP HCM Job Title: Location: Hours of Work: Bus Systems Analyst - Sr North Vancouver 7.5 hr Day Shift (M-F) Reference Number: Employment Type: Posted Date: 113811 Permanent Full Time 2020/12/10 Position Highlights The Senior Functional Analyst will drive forward the planning, design and configuring of SAP HCM (Human Capital Management) solutions. The analyst will work with a variety of developers and business subject matter experts to plan, facilitate, analyze, design, configure and deliver functionality in the SAP HCM system. These work activities will be in support of business requirements for project, sustainment and enhancement work activities. In addition, this role will provide daily support of the SAP HCM implementation and will be required to participate and provide meaningful collaboration with both technical and business teams. The successful candidate must display experience and have solid evidence of delivering SAP functionality and supporting/maintaining SAP HCM implementations. More specifically, they will have experience working closely with business partners and technical resources to complete all aspects of delivering SAP HCM functionality and will have significant end-to-end functional experience including project planning, requirements gathering, fit/gap assessment, functional/technical design, documentation and testing. The successful candidate will possess functional analysis, design, configuration and development knowledge, with demonstrated ability to identify, plan and implement solutions for business processes in several of the following SAP HCM components: • Payroll & Time • Benefits • Core HR • CATS Time Entry • Employee and Manager Self Service • E-Learning The successful applicant will have demonstrated experience in supporting and driving forward process methodology, standards and deliverables that support corporate, divisional and departmental objectives and procedures and will have demonstrated personal commitment to knowledge transfer and development of team members. 151 West Esplanade | North Vancouver | BC | V7M 3H9 | 604-982-6675 | 1-844-982-6675 | www.icbc.com HRERC37BPosition Requirements • Ability to analyze SAP HR/HCM business requirements, Propose innovative and integrated solutions. • Apply configurations to the SAP HR/HCM module Responsible to interface with client and a team of HRIS and technical resources to ensure integrated solutions are properly designed and implemented. • Respond to business and project priorities and negotiate scope and timing for fixes and enhancements with the business and the development teams. • Coaching other team members • Participate and support business development activities (RFPs, demos, etc.) • Actively engage with HRIS and all interested stakeholders and representative user groups in determining business requirements and solution strategy. • Advanced knowledge in SAP Payroll, Time Management, PA, PD, OM, Benefits, and ESS/MSS. • Strong Functional testing including unit, integration and regression testing. • Keep abreast of SAP advances and inform the business of any business opportunities or constraints due to such developments. • Escalate production support as needed. • Integration points within SAP HCM to FI-CO, SD, PS • Experience with Canadian business legislation Strong verbal and written communications skills, • Minimum 7 years functional/configuration experience in all areas of SAP HCM Experience with at least 2 full life cycle implementations • Working in Agile methodology with team different business stakeholders and HRIS team member. • Strong consulting and client relationship skills Configure, present, and discuss SAP HCM best practices and functionality Only candidates legally entitled to work in Canada will be considered for this position. 151 West Esplanade | North Vancouver | BC | V7M 3H9 | 604-982-6675 | 1-844-982-6675 | www.icbc.com HRERC37B

Position DetailsPosition Information Position Title Organizational Development Advisor Posting Number 02141SA Location Hybrid / New Westminster Campus Grade or Pay Level A - Pay Band 8 Salary Range (Min: $72,008, Control Point: $96,010, Max: $105,612) Placement within a salary band is typically up to the Control Point based on a review of skills, experience and internal equity. May be placed over Control Point in limited circumstances. Position Type Administration - Regular Posting Type Internal/External Regular/Temporary Temporary Employment Type Full-Time Posting Category Administration Start Date 04/01/2024 End Date 09/30/2024 Day of the Week Mondays to Fridays Shift 8:30 - 4:30 Work Arrangements This temporary, full-time position is available April 1, 2024. The position is based in the New Westminster campus with an option for a part-time work from home arrangement. Occasional travel will be required between Douglas College locations.Regular hours of work are 8:30 am to 4:30 pm, Monday to Friday What Douglas Offers DO what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate, motivated people to join us in making one of Canada's best colleges even better. The Role The Organizational Development Advisor is responsible for consulting and collaborating with a broad range of stakeholders, including but not limited to all employee groups (Faculty, Staff and Admin) and external agencies and consultants, to develop, deliver and evaluate programs that support and build individual, team and organizational knowledge and effectiveness. The position plans and implements learning, leads organization development initiatives and uses change strategies to enable performance excellence aligned with the organization's strategic objectives and Human Resources plan goals.ResponsibilitiesUnder the general guidance of the HR Manager, Organizational Development and Strategic Initiatives, the Organizational Development Advisor. • Delivers professional development and training programs and activities in accordance with adult educational principles, College strategic goals, HR Plan goals, collective agreements and College policies and procedures;• Assists and advises Supervisors, Managers, Directors, and Deans with respect to: performance management, knowledge and skills gaps, learning program design, organizational effectiveness, new HR initiatives and change management.• Provides group facilitation and coaching for strategic planning, team development and various team improvement objectives.• Works closely with Academics to deliver a broad range of Faculty focused training initiatives to the College community, including supporting senior leaders deliver training session/speakers/ workshops, coordinating the events and working with the Learning and Development Coordinator to arrange logistics and marketing.• Represents the department and serves as a resource on various College committees.• Provides consultative support to any group across the College who is hosting professional development activities.• Assists in the development of leadership programs, supervisory training programs, and other programs as needed to support College effectiveness.• Analyzes individual and group behaviour through various methods and recommends strategies for enhancing effectiveness.• Influences and supports changes in organizational behaviour. Serves as an internal consultant to facilitate team building, resolve work group conflict and develop group norms, values and culture.• Prepares reports, business cases, proposals and recommendations in support of Organization Development initiatives.• Develops and facilitates annual compliance training on respectful workplace, performance development programs and other required training• Works with College partners to execute special events including but not limited to the Retirement Reception and Recognition Celebration.• Participates on the annual College-wide Professional Development day and Speaker Series Week planning committees. Liaises with consultants and facilitators, develops theme and event structure.• Identifies improvement opportunities, and facilitates change initiatives at the organizational, divisional and departmental level.• Identifies and analyzes developments and trends in organizational development and learning and recommends innovative approaches and practices appropriate to the College environment;• Monitors trends and best practices within and outside of academic environments in order to recommend programs to enhance talent capability and meet changing College needs.• Updates and develops standard operating procedures for new organizational development initiatives with HR Manager, Organizational Development and Strategic Initiatives.• Leverages online learning platforms to increase individual and team performance.• Organizes and carries out assignments with sound judgment and a high degree of confidentiality and accuracy.• Ensures compliance with privacy and other employment-related legislation.• Performs other related duties as requested. To Be Successful in this Role You Will Need • A Bachelor's degree from an accredited institution, with a focus in Human Resources Management, Organizational Development or a related field, or an equivalent combination of education, training and experience.• A minimum of four 4 years of experience in a similar role in a complex, multi-union, public sector environment, including experience in training, needs analysis, facilitation, coaching, content development and change management. Plus 1 - 2 years of experience with online learning platforms and content curation.• Proven effective communication, planning and organizing skills are required.• Experience identifying training needs, planning and executing on a variety of initiatives.• Outstanding presentation and facilitation skills.• A strong commitment to excellence in client service.• A respectful and collaborative approach to working with others.• Comfort working with all employees and able to provide advice and direction to all levels of the College.• Professional, ethical and collaborative with a willingness to take on any task that may be required.• Proficiency with MS Office, Learning Management Systems and complex integrated Human Resources Information Systems, including creating and maintaining spreadsheets and databases. Banner HRIS experience is an asset.Our core competencies comprise the most integral pattern of skills, behaviours and/or characteristics that we believe contribute to successful outcomes and superior performance at Douglas College.To view Douglas College's 9 core competencies around 3 main themes please visit Careers at Douglas College. Link to Full Position Profile Equity Statement Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status. Needs a Criminal Records Check No Posting Detail Information Open Date 03/04/2024 Close Date Open Until Filled Yes Special Instructions to Applicant Interested applicants must submit their application and all required documents online. Qualified internal applicants shall be given first consideration in filling this position. Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying. All candidates selected for interview will need to bring original certificates and diplomas of educational credentials noted on their resume. Quick Link for Direct Access to Posting https://www.douglascollegecareers.ca/postings/11994

Posting Title ADMN O 24R - Policy and Negotiations Advisor Position Classification Administrative Officer R24 Union GEU Work Options Hybrid Location Abbotsford, BC V2S 1H4 CACampbell River, BC V9W 6Y7 CACranbrook, BC V1C 7G5 CAFort Nelson, BC V0C 1R0 CAHope, BC V0X 1L0 CAKamloops, BC V2H 1B7 CAKelowna, BC V1Z 2S9 CAMultiple Locations, BC CA (Primary)Nanaimo, BC V9T 6L8 CANelson, BC V1L 6K1 CAPrince George, BC V2N4P7 CASmithers, BC V0J 2N0 CASurrey, BC V4P 1M5 CAVancouver, BC V6B 0N8 CAVictoria, BC V9B 6X2 CAWilliams Lake, BC V2G 5M1 CASalary Range $73,855.42 - $84,134.34 annually Close Date 4/2/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Indigenous Relations & Recon Ministry Branch / Division Negotiations and Regional Operations Division/Integrated Negotiations Branch Job Summary Bring your strategic orientation and exceptional negotiation skills to this important roleThe Ministry of Indigenous Relations and Reconciliation (MIRR) provides a leadership role to the Province of British Columbia in its reconciliation efforts with First Nations and Indigenous peoples. A key component of reconciliation involves working collaboratively and respectfully with First Nations and building and maintaining partnerships with all levels of Government, industry, and stakeholders. These partnerships create opportunities to collaborate on reconciliation goals of First Nations, indigenous peoples, and the province. Reconciliation is advanced through direct engagements with First Nations and Indigenous peoples that address issues such as revenue sharing, shared decision making and economic and social development. These engagements include bilateral negotiated agreements between First Nations and the Province and tri-lateral agreements with the federal government. Reconciliation efforts are intended to support the development of sustainable, healthy, and resilient indigenous communities. The Negotiations and Regional Operations Division (NROD) plays a fundamental role in supporting government's reconciliation mandate and is responsible for leading provincial engagements with First Nations. The Integrated Negotiations Branch (INB) supports NROD activities by ensuring coordination and integration of negotiation approaches within MIRR and across the natural resource and social sectors. Working with partners both within and outside of the ministry, the Branch develops mandates, policies and strategies to represent the province's interests with respect to natural resources within treaty and other negotiated agreements. The Cross-Agency and Division Initiatives team provides leadership and advice in relation to strategic divisional and cross-government initiatives advancing collaboration, reconciliation, and shared prosperity with Indigenous partners. The team supports a range of division and corporate strategic initiatives.The Policy and Negotiations Advisor undertakes advanced research and analysis and leads projects to support decision-making and policy development on issues related to the achievement of reconciliation with Indigenous people. The Policy and Negotiations Advisor position works independently to manage assigned projects and represent the Ministry in cross-agency initiatives. The role may also develop strategic responses and recommendations for senior staff and executives to issues concerning Indigenous interests that come up during negotiations. The role involves engagement with negotiation teams, line ministries, local governments, the federal government, and third parties from sectors such as forestry, fisheries, mining, wildlife, and environmental management. Job Requirements:EDUCATION & EXPERIENCE Bachelor's in Indigenous studies, natural resource management, law, business administration, public administration, or equivalent education and two years of *cumulative related experience; OR An equivalent combination of related education and experience may be considered. *Related experience must include the following: Experience conducting research and analysis related to land use, resource management, social or economic development issues. Experience applying reconciliation principles in the workplace, such as: working with indigenous people within Canada, policy interpretation, policy application, or policy development. Experience conducting interdisciplinary/multi-contextual collaboration and research with multiple parties. Preference may be given to applicants with experience in: Applicants who self-identify as Indigenous. Experience managing projects and/or project components. Experience working collaboratively with Indigenous organizations and/or communities. For questions regarding this position, please contact [email protected] .About this Position:An eligibility list may be established for future permanent and/or temporary opportunities.Flexible work options are available; this position may be able to work from home 2 or more days a week subject to an approved telework agreement.This position can be based in any Ministry of Indigenous Relations and Reconciliation office. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.Employees of the BC Public Service must be located in BC at the time of employment.Working for the BC Public Service:The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer. How to Apply:Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information:A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Administrative Services

Day in the Life: The People Experience Business (HR) Partner acts as a consultant to the General Manager on achieving excellence in all Human Resource, Office and Point of Sale (in centralized stores) services within the store while striving to meet or exceed the profit model and productivity standards. All responsibilities of the Human Resource Manager are to be executed so as to optimize the customers' & associate's experience in the store, therefore the successful candidate is expected to be on-site. What You Will Do: ● Provide counseling to Leaders on coaching to deliver results ● Manage recruitment function for assigned client group. This includes, but is not limited to; research, sourcing (cold-calling, Career Fairs, etc.), pre-screening, interviewing, qualifying, referencing and placement management ● Leads new hire orientation sessions and clearly maps out Onboarding process ● Attend and assist in running Talent Planning sessions with General Managers ● Attend and assist in planning and running Monthly Voice of Associates sessions ● Drive Talent Development ● In partnership with the HRD, conducts talent assessments for associate population to identify high potentials and to align top talent with focus businesses ● Supports the Leadership team in driving a service & sales culture that delivers an elevated service experience to our customers ● Serves as coach to the Management team to enhance the effectiveness of their leadership style and increase engagement of their teams ● Acts as a ‘change agent’ for the store to effectively support cultural transitions in support of strategic initiatives. ● Ensures effective rollout and implementation of corporate HR initiatives ● Partners with the Employee Relations Service Center to resolve escalated employee relations issues and conducts follow up where needed What You Will Need: ● Ability to work a flexible schedule, including weekends and evenings based on business needs ● Undergraduate degree and/or college diploma, preferably Human Resources or related field ● Minimum of 3 years’ experience as a Corporate Recruiter and/or HR Generalist ● Excellent communication skills and networking abilities with internal and external contacts ● Experience using a variety of sourcing channels including but not limited to social media ● Project planning/calendar management experience ● Proven track record in managing a large workload and shifting priorities ● A sense of urgency and takes initiative ● Proven ability to influence and collaborate in a matrix organization and across all levels of the organization including senior leadership ● Strong Microsoft Excel, Word and PowerPoint skills ● Previous experience with an Applicant Tracking system, an HRMS What You Can Expect: ● Competitive salary and benefits package ● Associate discount up to 40% including top brands ● Flexible work environment that allows for work-life balance Please note: Salary grade is between $70,000-$75,000. Thank you for your interest In The Bay. We look forward to reviewing your application. The Bay provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Bay complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. The Bay welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

Day in the Life: The People Experience Business Partner acts as a consultant to the General Manager on achieving excellence in all Human Resource, Office and Point of Sale (in centralized stores) services within the store while striving to meet or exceed the profit model and productivity standards. All responsibilities of the Human Resource Manager are to be executed so as to optimize the customers' & associate's experience in the store, therefore the successful candidate is expected to be on-site. What You Will Do: ● Provide counseling to Leaders on coaching to deliver results ● Manage recruitment function for assigned client group. This includes, but is not limited to; research, sourcing (cold-calling, Career Fairs, etc.), pre-screening, interviewing, qualifying, referencing and placement management ● Leads new hire orientation sessions and clearly maps out Onboarding process ● Attend and assist in running Talent Planning sessions with General Managers ● Attend and assist in planning and running Monthly Voice of Associates sessions ● Drive Talent Development ● In partnership with the HRD, conducts talent assessments for associate population to identify high potentials and to align top talent with focus businesses ● Supports the Leadership team in driving a service & sales culture that delivers an elevated service experience to our customers ● Serves as coach to the Management team to enhance the effectiveness of their leadership style and increase engagement of their teams ● Acts as a ‘change agent’ for the store to effectively support cultural transitions in support of strategic initiatives. ● Ensures effective rollout and implementation of corporate HR initiatives ● Partners with the Employee Relations Service Center to resolve escalated employee relations issues and conducts follow up where needed What You Will Need: ● Ability to work a flexible schedule, including weekends and evenings based on business needs. ● Undergraduate degree and/or college diploma, preferably Human Resources or related field ● Minimum of 3 years’ experience as a Corporate Recruiter and/or HR Generalist ● Excellent communication skills and networking abilities with internal and external contacts ● Experience using a variety of sourcing channels including but not limited to social media ● Project planning/calendar management experience ● Proven track record in managing a large workload and shifting priorities ● A sense of urgency and takes initiative ● Proven ability to influence and collaborate in a matrix organization and across all levels of the organization including senior leadership ● Strong Microsoft Excel, Word and PowerPoint skills ● Previous experience with an Applicant Tracking system, an HRMS What You Can Expect: ● Competitive salary and benefits package ● Associate discount up to 40% including top brands ● Flexible work environment that allows for work-life balance Thank you for your interest In The Bay. We look forward to reviewing your application. The Bay provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Bay complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. The Bay welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

Location: Help Headquarters Job Type: Temporary through December 2024 myWork Options: In-person, Hybrid Starting Salary Range: $72,600-$90,000 Application Deadline: April 8 Background Screening Requirement: Enhanced Criminal Record Check Credit Check Identity Verification Education Verification Employment Verification References What's the job? As an HR Advisor at Coast Capital, you will provide expertise to business leaders to improve employee relations and encourage staff development. Working with the HR Business Partners, you will provide advice, guidance, and support with all HR functions across the organization. This role will be primarily accountable for divisional employee relations, investigations, whistleblower complaints, and performance improvement. In addition, you will work alongside the HR Business Partners to gather people analytics, provide support on talent projects and initiatives, and streamline and document HR advisory processes. You will assist the HR Business Partner and business leaders on organizational design initiatives. What you'll get to do. Works with the HR Business Partner advising leaders on optimal structure and reviewing rationale for changes. Helps build out job descriptions, and work with the Compensation Team for role evaluations. Provide feedback and advice to managers on performance management procedures and best practices, including guidance on the Performance Improvement Process (PIP) Maintain compliance with federal and provincial employment laws and regulations. Provide feedback and advice to managers and employees on all aspect of employment law, ensuring compliance with legislation. Advise and support the resolution of divisional employee relations issues. This involves oversight on discipline procedures, conflict resolution, and organizing and managing end to end employee relations investigations. Work with the HR Business Partner team to investigate and resolve whistleblower complaints. Support HR Business Partner on workplace strategies or business initiatives. This includes information gathering, data analysis, recommendations, and project implementation support. Review vital human resources metrics, including exit interview data, retention rates, staff turnover etc. and provide insights to HR Business Partner team. Document and work with the HR Business Partner team to streamline HR Business Partner processes. Advise and coach leaders on people policy and procedures. Coach and guide managers in resolving workplace issues to create a positive and respectful employee experience. Who are we looking for? 4+ years of previous industry experience in human resources, including experience in employee relations. Post-Secondary degree or diploma with a specialization in Business Management, Business Administration or Human Resources Management; or post-graduate certificate in HR Management preferred. Chartered Professional in Human Resources (CPHR) designation, or working towards, an asset. Previous experience navigating an HRIS. Ability to conduct research, analyze data, and make evidence-based decisions within set timeframes. Organize and prioritize work to meet deadlines. To act with tact and discretion around sensitive issues or situations and to maintain strict confidentiality. The ability to understand and maintain confidentiality. Strong attention to detail with the ability to manage multiple priorities in a fast paced and deadline driven environment. Effective communication skills, both verbal and written. Demonstrates strong listening and empathy. Confidence in engaging effectively with people at all levels in the organization. Ability to build and maintain strong working relationships. Strong attention to detail. Problem solving ability. Comfortable navigating ambiguous situations. Strong capacity for change. Ability to adapt to shifting priorities and deadlines. Team player with a collaborative mind set. Ability to attend in-person meetings at branches and Help Head Quarters Equity, Diversity & Inclusion at Coast Capital Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital. At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community. We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact [email protected] or call 778-391-5836. We will work with you to meet your needs. Why join Coast Capital Savings? Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities. Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive. A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership. Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role. Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle. Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's. Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits. Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year. An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards. We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities. Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice. D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Financial Business Partner - Merchandising Planning Language English Français (CA) Apply Now At RONA, over 22,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service some 425 corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA, Réno-Dépôt, and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors. You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So, if you’re looking to do what you love, we could be a perfect match. Your role Act as a financial business partner for the Merchandising team Margin analysis, impacts on markdowns, as well as rate, volume and mix. Support and make recommendations to Merchandising departments in various projects such as demand planning, management of markdowns and inventory overstock, supply and profitability of products. Work in partnership on the development of action plans with Merchandising in order to achieve budgeted sales and margin targets. Collaborate to put in place and periodically monitor buying plans are in line with the inventory strategy for these categories. Build financial budgets while compiling all future initiatives. The qualifications we are looking for University degree in administration, accounting concentration would be an asset; 3 years of relevant experience as a financial analyst; Hold or in the process of obtaining a recognized professional designation CPA would be an asset; Possess strong skills in analysis; Have marked communication skills; Extensive knowledge of Excel, Access is an asset; Demonstrate initiative and attention to detail; Understanding and interpreting complex themes and issues; Our Hybrid Workplace Policy establishes that associates need to have a reliable transportation to and from our corporate head office located in Boucherville (Quebec), to come to the office on a regular basis. We require all our head office associates to be proficient in French, spoken and written. By joining the RONA family, you’ll enjoy many benefits, such as: A fitness centre, sports activities, and showers A childcare centre that can accommodate up to 78 children A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations) Benefits: retirement savings plan, annual bonuses, student incentive program, etc. Electric car charging stations Career growth opportunities within the company An inclusive and safe working environment Promotion of work-life balance An employer that’s involved in the community And much more! RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status. Apply Now

Job Description Job Summary Reporting to the Commissioner of Public Works, the Director of Water and Wastewater Services is responsible for strategic direction, operational leadership, relationship management and people and cultural leadership in the delivery of water and wastewater services in Niagara region. The Director ensures that divisional services are effective, efficient, and aligned with the strategic priorities of the Region. Education Post-secondary degree or diploma in Applied Science, Engineering or other relevant area of study. A post graduate certificate in Business or Public Administration is an asset. An equivalent combination of education, experience and qualifications may be considered.Knowledge 10+ years of senior management and leadership experience, directing the activities of a large and complex operation, preferably in the municipal sector. Extensive experience in strategic planning, operational leadership, relationship management and people leadership. Experience leading the development of strategies and tactical plans for growth and ongoing operation of water and wastewater treatment and distribution systems. Demonstrated financial management experience (5-10 years) and familiarity in developing and managing long range operational and capital budgets. Knowledge of the principles and fundamentals of environmental engineering with respect to water and wastewater treatment, design, construction and operation of municipal water supply and sanitary sewage systems. Knowledge of the Safe Drinking Water Act, Ontario Water Resources Act, Municipal Act, Environmental Protection Act, Occupational Health & Safety Act and water and wastewater standards (American Water Works Assoc., Canadian Standards Assoc., National Sanitation Foundation, etc.) and industry best practices. Knowledge of project management methodology based on PMI (or equivalent) project management techniques. Demonstrated record of strong people leadership, team advocacy, and staff development. Excellent written and verbal communication skills; confident, articulate and professional speaking/ presentation abilities, in public and to large groups. Demonstrated political discretion and acuity. Licensed as a Professional Engineer (P. Eng) with the Professional Engineers of Ontario (PEO) or certification with the Ontario Association of Certified Engineering Technicians and Technologists (OACETT) as a Certified Engineering Technologist (C.E.T.).Responsibilities Strategic Leadership: Provides direction for Niagara’s water & wastewater services, ensuring the long-term delivery of sustainable, effective and affordable services to the region. (20% of time) Sets the overall strategic vision for the Division, establishing goals and objectives aligned with the corporate strategic priorities. Communicates and reinforces the vision, goals and objectives to the Division. Leads strategic planning for capital infrastructure investments by combining growth and asset management works and in collaboration with local area municipal capital plans. Ensures appropriate planning practices for the Division, developing short and long-range strategies and action plans. Identifies and monitors key performance indicators to measure effectiveness of service delivery and divisional performance. Provides strategic leadership for controversial, complex or politically sensitive projects and provides oversight for urgent or emerging issues. Promotes innovative business improvement strategies and identifies opportunities for continuous improvement in the delivery of services. Provides leadership and direction in the interpretation and application of applicable legislation, regulations and policies. Provides change management leadership and direction through decision making, communication, identifying and resolving issues, managing uncertainty, and resolving differences in perception. Represents the Division in Council and Committee meetings and acts as a key point of contact for Local Areal Municipalities and government agencies, on policy and strategic matters related to water and waste management. Prepares and presents recommendations to Council on matters related to water & wastewater services, provides updates and progress reports, and flags emerging issues to Council as needed. Advises and represents the Commissioner (as required), including interfacing with members of Council and others, acting as a primary escalation point for urgent, complex or highly sensitive issues, determining appropriate responses and the need for further escalation. Contributes to the development and implementation of departmental and corporate wide strategies, structures, systems and policies, as a member of the Public Works Leadership Team. Operational Leadership: Provides operational leadership and direction in the delivery of Regional water and wastewater services. (20% of time) Responsible for the daily operation of water and wastewater services. Responsible for maintaining operational policies and procedures that ensure the Region’s water and wastewater services meet required service levels. Ensures that mandatory service levels adhere to federal, provincial and municipal requirements. Regularly measures and evaluates operational effectiveness and efficiency. Maintains up-to-date knowledge of federal and provincial legislation and regulations. Promotes continuous improvement and innovation through the use of effective technologies, systems, processes, and materials, to enhance overall customer value. Ensures support and delivery of critical 24/7/365 services, with a focus on customer and service delivery excellence. Relationship Management: Develops and manages relationships with key internal and external partners. (20% of time) Builds internal and external relationships with a view to establishing effective networks and partnerships across the Region. Leads the development of partnerships, protocols and agreements with other levels of government, agencies, industry associations and interested parties, to advance the Region’s interests for water and wastewater initiatives. Works with interested parties to understand their interests in the planning, design, construction, operation and maintenance of water & wastewater services. Participates in external and industry committees, representing the needs of the Region and advancing common goals and objectives. Works in collaboration with inter-Regional peers, to advance Council’s requests to provincial and federal governments. Builds relationships with residents, businesses, local area municipalities, consultants, contractors, vendors and politicians, to share information and prevent issues. Attends various technical meetings, public meetings, and local Committee and/or Council meetings on matters related to water and wastewater services. People Leadership: Accountable for medium to long range people resource planning for the division, determining ideal organizational structures, identifying desirable role and skill mix requirements and ensuring ongoing work quality and deliverability of results. (20% of time) Fosters diversity, equity and inclusion within the Division. Working through their leadership team, enables results with the organization’s human capital strategy to foster employee engagement. Oversees employee performance, career development, and succession planning activities, ensuring open and transparent metrics and processes are developed and implemented and opportunities are created to facilitate employee growth and development. Ensures focus is service excellence, effective communication between leaders and employees, transparency, innovation, and data integrity and work flow integration. Ensures staff is connected to corporate priorities and direction and has the information and resources to make successful plans and decisions. Helps to break down barriers to employee success, ensuring collaboration and cooperation with other Divisions and Departments Ensures all people related issues, including recruitment, grievances and labour relations issues, are aligned to HR and Corporate standards and practices. Ensures Occupational Health & Safety policies, programs and practices are implemented, maintained and integrated into all aspects of planning and decision-making within the operating unit. Ensures the competency and performance of the Internal Responsibility System within their department, as outlined in the Niagara Region’s Health and Safety Policy is achieved and maintained. Financial Planning: Accountable for the development, management and administration of annual and multi-year capital and operating budgets for the division, ensuring support of Council’s objectives, financial transparency and accountability budget adherence, identifying and explaining variances and financial reporting is effectively managed in compliance with corporate financial policies. (20% of time) Align budgets and funding priorities to the Region’s strategic priorities and services. Authorize, and Administer the acquisition of goods and services for the operating unit and direct reports in accordance with the procurement policy and procedures.Performs other related duties and responsibilities as assigned or required.Special Requirements Must maintain the ability to travel in a timely manner to other offices, work locations or sites as authorized by the Corporation for business reasons. In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate. May be required to support emergency operations under the incident management structure, at the direction of the Emergency Operations Centre Director. Regional staff strive to enable the strategic priorities of council and the organization through the completion of their work. Staff carry out their work by demonstrating the corporate values.

Status: Regular Full timeWorking Conditions: Hybrid Work Environment (3 days in office)        Education Level: 4 years of University degree in computer science or equivalent education.Location: Toronto, OntarioShifts(s): DaysTravel: 10% Deadline to Apply: February 27, 2024. Electrify your career and help build a brighter tomorrow.Every generation has a challenge that defines them. At OPG, we are calling on all innovators, disruptors, thought leaders and change-makers. Join us to electrify life in one generation and build a sustainable future powered by our electricity, our ideas, and our people. Join OPG and make history.Whether you work in the skilled trades or are a business professional, a career at OPG is an opportunity to electrify your life on -- and off -- the job.ACCOMMODATIONSOPG is committed to fostering an inclusive, equitable, and accessible environment where all employees feel valued, respected, and supported. If you require accommodation during the application or interview process, please advise us as soon as possible so appropriate arrangements can be made.If you require information in a format that is accessible to you, please contact [email protected] NEW CAMPUS: This position is moving to OPG Corporate Headquarters: In Summer 2025, OPG will officially welcome employees to our new Corporate Headquarters located at 1908 Colonel Sam Drive, Oshawa, Ontario. This new space will enable teamwork, collaboration and innovation that will help us to achieve our mission to electrify life in one generation.JOB OVERVIEW Ontario Power Generation (OPG) is looking for a dynamic, strategic, and results-driven professional to join our team in the role of Senior Systems Analyst (SAP BW).Reporting to the Section Head, Information Systems, this role is responsible for providing expert analysis for design and modeling of SAP BW (Business Warehouse). A minimum 6-8 years of experience in multiple SAP BW Applications Full Development Cycles.Expertise includes configuration, ABAP Programming for SAP BW development, creating reports, data ETL process and testing. Have a general knowledge and experience in SAP Finance modules (AR, AP, FICO Finance & Controlling). Provide post-implementation production support. Develop documentation and conduct Knowledge Transfer. Good communication skills are a must. This is an exciting opportunity to work in an environment where you will contribute to OPG’s public outreach, engagement, and education efforts as part of the company’s commitment to growing its social license.  KEY ACCOUNTABILITIES  Perform gathering requirements, estimating the work, modeling, planning, and conducting product implementations. Perform ABAP Programming for SAP BW development and configuration, creating reports, data ETL process and testing.Support UAT and able to create test plans and test scenarios with the business users and conduct troubleshooting. Provide expert advice to Project Manager on Project plan and resources.Provide recommendations for system improvements.Conduct studies to assist users in defining and documenting functional requirements, data requirements, and operational constraints related to potential information technology solutions for simple to medium-complex problems. Analyze alternative solutions by identifying and estimating life-cycle costs and by assisting users to identify and quantify benefits. Make effective recommendations to clients to change their business processes and work methods in order to use information technology more effectively. Create pilot or prototype solutions. Prepare recommendations and business-case documentation to support the preferred alternatives. Review recommendations with other departments in the division. Conduct or participate in technical and economic studies requiring expert knowledge related to information technology services, methodologies, techniques, standards, and tools. Propose strategies for exploiting new technologies and techniques. For complex problems, assist in the above activities.Provide consultative services and specialized expertise in information-technology areas. Assist, and provide guidance to, users and line management, both within and outside of the division, in the availability and use of information technology. Provide information related to the availability and use of information technology services. Assist information technology staff and open-shop users in resolving problems related to programming, program design, or production use of programs and data. Develop and maintain standards, procedures, methodologies, and tools for information-technology staff. Assure the quality of systems and databases developed within the division. Generally, perform these activities for complex products.Carry out design, development, and implementation activities for simple to medium-complex systems or databases. Construct system models or data models at the conceptual level, defining functional components, processes, data entities, and relationships with other systems or databases. Review models with users and other information-technology departments. Recommend the approaches to be followed in design, development, testing, and implementation, taking into account the need for interfaces with other systems or databases. Perform high-level design. Estimate processing costs, using simulators where appropriate. Review design with users and other departments in the division. Review test procedures and test results with users in order to verify compliance with user requirements. Assist in the above activities for complex systems, programs, or databases, and develop and demonstrate prototype systems or databases. Design data flows and logic flows. Determine level of auditing, controls, backup, and security procedures to be applied. Develop test plans and procedures. Design, develop, document, and test systems, programs, or databases. Develop operating procedures and arrange for commissioning and implementation in a production environment. Conduct post-implementation reviews with users.Maintain simple to complex systems or databases. Advise and assist users concerning the production use of systems, products, or databases. Implement and document enhancements and changes to meet new user needs. Analyze trouble reports and implement corrective actions. Resolve emergency problems under time constraints. Identify latent problems and implement changes to eliminate or bypass them. Assist in the assignment of priorities to maintenance tasks.Prepare major written reports and prepare correspondence dealing with technical issues. For simple to medium-complex projects, prepare correspondence on commitment of resources, work schedules, and proposals. Conduct or participate in planning and review meetings, involving technical staff and line management representing user departments and various information technology departments. Prepare and review specifications, proposals, investigative reports, business case documents, design documents, maintenance documentation, operating instructions, and user manuals.Provide training and education for simple to complex products and systems when transitioning from Projects to Services. Prepare user instructions in the form of written documentation and demonstrate usage. Demonstrate the usage of proposed development end products by means of prototyping or simulation tools. Identify the training needs of user staff and information-technology staff. Define training courses and formulate their content. Prepare training materials.Act as team leader on projects requiring complex technical knowledge. Assign work to staff assisting in the work and schedule their activities. Coordinate assigned project work activities including coordination with other departments. Monitor the progress and costs of assigned work. Recommend changes in resourcing. Maintain day-to-day contact with users to review progress. Prepare progress reports and conduct review meetings with users and line management. Assist in preparing project estimates. Provide input for departmental budgeting processes and work-program planning.Other duties as required.EDUCATION   4 years of University degree in computer science or equivalent education. QUALIFICATIONS Requires a minimum of 6-8 years of experience in SAP BW and ABAP.Experience in Multiple SAP BW Applications Full Development Cycles.Expert in Data ETL (Extract, Transform, Load) data modeling to meet both business and system performance requirements.Expert in building report using Query Designer, Analyzer, and Web Application Designer.Familiar with Exit coding, and Datasource creation/enhancement.Familiar with SAP Finance Modules.Requires a knowledge of the principles of computing equipment, methods, systems analysis and design, data management, work simplification, communications, and computer programming to enable creative logical reasoning regarding the design and effective use of systems and databases, computer programming activities, and related matters. Requires a knowledge of computer science to gain an appreciation of design concepts related to computing equipment and software, in order to provide computerized solutions to varying OPG requirements. Requires experience to be able to define users' information technology requirements for all but the most complex problems, and to design, develop, acquire, and implement the required systems, databases, and information technology products and related services.Requires experience to understand new and existing information processing concepts, computer and communications equipment, and software. Requires experience to acquire a knowledge of the clients' organizations and a general knowledge of the operational characteristics and functions of the application systems, databases, products, computers, communications, and associated equipment serviced by the division. Requires good verbal and written communications skills, to coordinate the needs of business clients, technical staff, suppliers, and divisional staff.The successful candidate will exhibit uncompromising integrity and commitment to upholding corporate values, and the OPG Code of Business Conduct. What Makes a Career at OPG Different? As Ontario’s largest clean energy generator, we’re building, expanding, and innovating the equipment and technology that keeps Ontario powered with clean, reliable energy.  At OPG, our values are our strengths.  They are fundamental truths about our organization that don’t change:   Safety – it’s our business.Integrity – always lead with integrity.Excellence – never satisfied with good enough.Inclusion – working together for powerful outcomes.Innovation - creativity accelerates possibility. Here's why OPG might just be the ideal workplace for you: Exceptional range of opportunities province-wide Long-term career growth and development opportunities Electricity is vital to the province and OPG’s clean electricity is helping decarbonize other sectors. Our promise to you: We care about the safety and the well-being of our employees. It is our utmost priority. A supportive work environment where you can be your best every day. Opportunities to stretch and develop. Offer different ways for you to give back to the communities where we operate. Partner with Indigenous communities and support local businesses. We support employment equity, diversity, and inclusion. Are you ready to start a career that has the power to electrify life on and off the job? Apply now. APPLICATION PROCESS Please submit your application online at https://jobs.opg.com/ by 11:59 PM E.S.T. February 27, 2024.  OPG thanks all those who apply; however, only candidates considered for an interview will be contacted. #LI-Hybrid.

Posting Title CLK 15R - Senior Customer Service Representative Position Classification Clerk R15 Union GEU Work Options On-Site Location Merritt, BC V1K 1B8 CA (Primary)Salary Range As of April 7, 2024 - $59,015.56 - $66,749.47 annually Close Date 4/24/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Citizens' Services Ministry Branch / Division Service BC / Service Delivery Job Summary An excellent senior opportunity for a dedicated professionalMINISTRY OVERVIEW Dedicated to making life better for British Columbians, the Ministry of Citizens' Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC , and delivers the digital face of government at www.gov.bc.ca . CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Province's real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities.A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best. DIVISIONAL OVERVIEW Service BC is government's chief provider of services to B.C. residents and businesses. The work of the division enables the design and delivery of accessible, responsive, and cost-effective services, making it easier for British Columbians and businesses to interact with government. Through a provincial network of 65 in-person offices and the Provincial Contact Center, Service BC provides approximately 300 government services for more than 40 partner ministries and agencies. Our team member's unwavering commitment to an ethic of service has driven consistently high people and business satisfaction rates. In support of the division's overarching goal of providing residents and businesses with seamless, multi-service access to government programs, the Division's service offerings are marketed to partner ministries and the broader public sector to expand our continuum of services and leverage common platforms.Within Service BC, our vision is to deliver innovation, value, and service excellence to the people of British Columbia, with the aspirational goal of becoming a best-in-class public service delivery organization. Our people and our culture are important to us. As a team, we are motivated to deliver an excellent service experience to British Columbians, businesses, colleagues, peers, clients, and partners. We believe in being kind and helpful and are committed to delivering "Service with Heart".JOB OVERVIEW As the Senior Customer Service Representative (SCSR), you will provide service in a broad range of statutory and other programs by in-person counter service, telephone and correspondence contacts. The SCSR is the front-line contact in the delivery of these services. As the SCSR, you are expected to be knowledgeable and customer service-oriented, and to exhibit a high degree of tact, diplomacy and discretion. All contacts and service delivery assignments are expected to reflect the spirit of the mission and values statement of Service BC. You will also provide daily staff supervision, including the delegation of tasks/work assignments.If you're looking for an exciting role in a dynamic, public service environment, this could be just the position you're after. As the Senior Customer Service Representative (SCSR) with Service BC in Merritt, you will be the front-line contact in the delivery of a diverse range of statutory and other programs in a fast-paced environment.Job Requirements: Minimum grade 12 graduation required, or equivalent (GED). Experience providing inclusive customer service to diverse clienteles. Experience with conflict management and dealing with emotionally charged individuals or groups. Clerical/admin experience, education and/or relevant training. Experience in word processing and other computer applications such as MS Word, Outlook, Excel. Experience leading teams, projects, or the delivery of a program. Experience resolving customer/client complaints or addressing issues within a team. Experience using digital applications to search for and record information. Preference may be given to applicants with the following: Diploma or Certification or higher in human resources management, business administration, financial management or other related field from a recognized institution. More years of experience in any of the above requirements. Supervisory experience in a unionized environment. Completed a training program focused on customer service/service excellence. Experience providing service through multiple channels (e.g., in-person, phone, email). Clerical and Administrative office experience in a public service sector environment. (i.e. Municipal, Provincial, Federal). Experience in handling financial transactions (e.g., payment processing, cash handling) from the public. Experience using databases to enter, update, search, retrieve, or extract information ensuring data integrity and accuracy. Experience providing in-person customer service. Proviso / Willingness Statements: Willingness to keep self-informed on current trends and issues through ongoing training, education, and participation in branch projects. Willingness to travel occasionally, for varying lengths of time. For questions regarding this position, please contact [email protected] About this Position: This position has full time on-site requirements. An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens' Services. Employees of the BC Public Service must be located in BC at the time of employment. Merritt is a city in the Nicola Valley of British Columbia, Canada, where urban lifestyle meets outdoor adventure. Whether you are a fishing enthusiast, a country music fan, or a culture lover, Merritt has something for you. Enjoy the annual country music festival, the Kamloopa Powwow, or the hundreds of lakes that surround the city. Merritt also has many community parks to explore and relax in. Merritt is a four-season destination that offers a variety of activities and attractions for all ages and interests.Working for the BC Public Service:The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO-Please do not submit a cover letter as it will not be reviewed.Resume: YES-A resume is required as part of your application, however, itmay notbe used for initial shortlisting purposes.Online Questionnaire: YES-You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information:A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Administrative Services

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementHybridJob DescriptionThe opportunityCanadian Division Integrated Financial Solutions (CDIFS) is a customer-focused team that provides professional, technical and operational support to the Canadian Segment Finance function. The team analyzes, develops and maintains efficient, cost effective and controlled systems solutions for Finance using Manulife’s enterprise-wide tools. CDIFS plays a role in divisional financial control oversight, and supports projects and initiatives to develop, enhance and monitor finance systems and applications.Reporting to the Manager, Integrated Accounting Solutions (IAS), the Intermediate Financial Systems Analyst is responsible for analysis, creation and development of technology based analytical and reporting solutions. The Intermediate Analyst will support applications that are critical to Finance. The incumbent will also be required to perform interviews with contacts from multiple groups within Finance to understand complex requirements and develop automated tools and reports using advanced programming / reporting tools. The incumbent will inspire team members with a positive attitude and collaborative approach.ResponsibilitiesSystems Management & SupportUpdate SAS, SQL, VBA and C# scripts/programs to support Canadian Finance applications/processes.Experience with updating Alteryx, Power Query and Power BI report / process automationsTroubleshoot production server related issues.Coordinate with all other technical teams on data and server related updatesMaintain the standards of the CDIFS Service Level Agreement with business units and Finance clients.Support team members within work area to ensure timely and effective implementation of change initiatives.System documentation is continuously updated to reflect new changesProvide after-hours support when required in exceptional circumstances.Application DevelopmentAnalyze business requirements, define scope and design software solutions/reportsDevelop, test and deploy application enhancements into production environmentProvide User Acceptance Testing (UAT) and Steady State support.Continuous ImprovementPlay a significant role in achieving process improvement goals and best practices in Finance.Look for and analyze reporting problems/process inefficiencies autonomously.Demonstrate commitment towards continuously updating knowledge and skills.Customer ServiceResolve customer service issues and escalate to leader when appropriateIdentify and recommend refinements and improvements to service offeringsInvestigate system users inquiries / concernsBuild effective relationships and establish a prominent level of credibility within CDIFSWhat motivates you?You obsess about customers, listen, engage and act for their benefit.You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.You thrive in teams and enjoy getting things done together.You take ownership and build solutions, focusing on what matters.You do what is right, work with integrity and speak up.You share your humanity, helping us build a diverse and inclusive work environment for everyone.What we are looking forBCom with MIS major or Computer Science degree or comparable education with 2+ years of experience in a Consultant/Programmer/Analyst type roleIn-depth knowledge and experience in programming tools (SAS, SQL, Visual Basic (VBA), C#)Experience with Alteryx, Microsoft Power BI and Power QueryExpertise in Microsoft Office (Excel, Access)Experience with Mainframe is an assetExperience with Oracle Smartview, Lawson GL module & T-Recs is an assetExcellent analytical and problem-solving skillsAbility to communicate clearly in both verbal and in written formStrong interpersonal skillsWork well under pressure and able to work independentlyKnowledge of System Development Methodologies (SDM)Introductory knowledge of accounting fundamentals is an assetWhat can we offer you?A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.Our commitment to youValues-first cultureWe lead with our Values every day and bring them to life together.Boundless opportunityWe create opportunities to learn and grow at every stage of your career.Continuous innovationWe invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.#LI-HybridAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsThe annual base salary for this role is listed below.Primary LocationMontreal, QuebecSalary range is expected to be between$57,000.00 CAD - $95,000.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

Posting Title CLK 15R - Senior Customer Service Representative Closing date extended Position Classification Clerk R15 Union GEU Work Options On-Site Location Merritt, BC V1K 1B8 CA (Primary) Salary Range As of April 7, 2024 - $59,015.56 - $66,749.47 annually Close Date 5/1/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Citizens' Services Ministry Branch / Division Service BC / Service Delivery Job Summary An excellent senior opportunity for a dedicated professional MINISTRY OVERVIEW Dedicated to making life better for British Columbians, the Ministry of Citizens Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC, and delivers the digital face of government at www.gov.bc.ca. CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Provinces real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities. A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best. DIVISIONAL OVERVIEW Service BC is governments chief provider of services to B.C. residents and businesses. The work of the division enables the design and delivery of accessible, responsive, and cost-effective services, making it easier for British Columbians and businesses to interact with government. Through a provincial network of 65 in-person offices and the Provincial Contact Center, Service BC provides approximately 300 government services for more than 40 partner ministries and agencies. Our team members unwavering commitment to an ethic of service has driven consistently high people and business satisfaction rates. In support of the divisions overarching goal of providing residents and businesses with seamless, multi-service access to government programs, the Divisions service offerings are marketed to partner ministries and the broader public sector to expand our continuum of services and leverage common platforms. Within Service BC, our vision is to deliver innovation, value, and service excellence to the people of British Columbia, with the aspirational goal of becoming a best-in-class public service delivery organization. Our people and our culture are important to us. As a team, we are motivated to deliver an excellent service experience to British Columbians, businesses, colleagues, peers, clients, and partners. We believe in being kind and helpful and are committed to delivering Service with Heart. JOB OVERVIEW As the Senior Customer Service Representative (SCSR), you will provide service in a broad range of statutory and other programs by in-person counter service, telephone and correspondence contacts. The SCSR is the front-line contact in the delivery of these services. As the SCSR, you are expected to be knowledgeable and customer service-oriented, and to exhibit a high degree of tact, diplomacy and discretion. All contacts and service delivery assignments are expected to reflect the spirit of the mission and values statement of Service BC. You will also provide daily staff supervision, including the delegation of tasks/work assignments. If you're looking for an exciting role in a dynamic, public service environment, this could be just the position you're after. As the Senior Customer Service Representative (SCSR) with Service BC in Merritt, you will be the front-line contact in the delivery of a diverse range of statutory and other programs in a fast-paced environment. Job Requirements: Minimum grade 12 graduation required, or equivalent (GED). Experience providing inclusive customer service to diverse clienteles. Experience with conflict management and dealing with emotionally charged individuals or groups. Clerical/admin experience, education and/or relevant training. Experience in word processing and other computer applications such as MS Word, Outlook, Excel. Experience leading teams, projects, or the delivery of a program. Experience resolving customer/client complaints or addressing issues within a team. Experience using digital applications to search for and record information. Preference may be given to applicants with the following: Diploma or Certification or higher in human resources management, business administration, financial management or other related field from a recognized institution. More years of experience in any of the above requirements. Supervisory experience in a unionized environment. Completed a training program focused on customer service/service excellence. Experience providing service through multiple channels (e.g., in-person, phone, email). Clerical and Administrative office experience in a public service sector environment. (i.e. Municipal, Provincial, Federal). Experience in handling financial transactions (e.g., payment processing, cash handling) from the public. Experience using databases to enter, update, search, retrieve, or extract information ensuring data integrity and accuracy. Experience providing in-person customer service. Proviso / Willingness Statements: Willingness to keep self-informed on current trends and issues through ongoing training, education, and participation in branch projects. Willingness to travel occasionally, for varying lengths of time. For questions regarding this position, please contact [email protected] About this Position: Amendment April 23, 2024: Posting closing date extended to May 1, 2024. This position has full time on-site requirements. An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens Services. Employees of the BC Public Service must be located in BC at the time of employment. Merritt is a city in the Nicola Valley of British Columbia, Canada, where urban lifestyle meets outdoor adventure. Whether you are a fishing enthusiast, a country music fan, or a culture lover, Merritt has something for you. Enjoy the annual country music festival, the Kamloopa Powwow, or the hundreds of lakes that surround the city. Merritt also has many community parks to explore and relax in. Merritt is a four-season destination that offers a variety of activities and attractions for all ages and interests. Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace. The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Mtis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452. The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer. How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above. Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed. Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes. Online Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete. Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected], before the stated closing time, and we will respond as soon as possible. Additional Information: A Criminal Record Check (CRC) will be required. Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition. Job Category Administrative Services

Posting Title CLK 15R - Senior Customer Service Representative - Closing date extended Position Classification Clerk R15 Union GEU Work Options On-Site Location Merritt, BC V1K 1B8 CA (Primary)Salary Range As of April 7, 2024 - $59,015.56 - $66,749.47 annually Close Date 5/1/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Citizens' Services Ministry Branch / Division Service BC / Service Delivery Job Summary An excellent senior opportunity for a dedicated professionalMINISTRY OVERVIEW Dedicated to making life better for British Columbians, the Ministry of Citizens' Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC , and delivers the digital face of government at www.gov.bc.ca . CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Province's real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities.A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best. DIVISIONAL OVERVIEW Service BC is government's chief provider of services to B.C. residents and businesses. The work of the division enables the design and delivery of accessible, responsive, and cost-effective services, making it easier for British Columbians and businesses to interact with government. Through a provincial network of 65 in-person offices and the Provincial Contact Center, Service BC provides approximately 300 government services for more than 40 partner ministries and agencies. Our team member's unwavering commitment to an ethic of service has driven consistently high people and business satisfaction rates. In support of the division's overarching goal of providing residents and businesses with seamless, multi-service access to government programs, the Division's service offerings are marketed to partner ministries and the broader public sector to expand our continuum of services and leverage common platforms.Within Service BC, our vision is to deliver innovation, value, and service excellence to the people of British Columbia, with the aspirational goal of becoming a best-in-class public service delivery organization. Our people and our culture are important to us. As a team, we are motivated to deliver an excellent service experience to British Columbians, businesses, colleagues, peers, clients, and partners. We believe in being kind and helpful and are committed to delivering "Service with Heart".JOB OVERVIEW As the Senior Customer Service Representative (SCSR), you will provide service in a broad range of statutory and other programs by in-person counter service, telephone and correspondence contacts. The SCSR is the front-line contact in the delivery of these services. As the SCSR, you are expected to be knowledgeable and customer service-oriented, and to exhibit a high degree of tact, diplomacy and discretion. All contacts and service delivery assignments are expected to reflect the spirit of the mission and values statement of Service BC. You will also provide daily staff supervision, including the delegation of tasks/work assignments.If you're looking for an exciting role in a dynamic, public service environment, this could be just the position you're after. As the Senior Customer Service Representative (SCSR) with Service BC in Merritt, you will be the front-line contact in the delivery of a diverse range of statutory and other programs in a fast-paced environment.Job Requirements: Minimum grade 12 graduation required, or equivalent (GED). Experience providing inclusive customer service to diverse clienteles. Experience with conflict management and dealing with emotionally charged individuals or groups. Clerical/admin experience, education and/or relevant training. Experience in word processing and other computer applications such as MS Word, Outlook, Excel. Experience leading teams, projects, or the delivery of a program. Experience resolving customer/client complaints or addressing issues within a team. Experience using digital applications to search for and record information. Preference may be given to applicants with the following: Diploma or Certification or higher in human resources management, business administration, financial management or other related field from a recognized institution. More years of experience in any of the above requirements. Supervisory experience in a unionized environment. Completed a training program focused on customer service/service excellence. Experience providing service through multiple channels (e.g., in-person, phone, email). Clerical and Administrative office experience in a public service sector environment. (i.e. Municipal, Provincial, Federal). Experience in handling financial transactions (e.g., payment processing, cash handling) from the public. Experience using databases to enter, update, search, retrieve, or extract information ensuring data integrity and accuracy. Experience providing in-person customer service. Proviso / Willingness Statements: Willingness to keep self-informed on current trends and issues through ongoing training, education, and participation in branch projects. Willingness to travel occasionally, for varying lengths of time. For questions regarding this position, please contact [email protected] About this Position: AmendmentApril 23, 2024: Posting closing date extended to May 1, 2024. This position has full time on-site requirements. An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens' Services. Employees of the BC Public Service must be located in BC at the time of employment. Merritt is a city in the Nicola Valley of British Columbia, Canada, where urban lifestyle meets outdoor adventure. Whether you are a fishing enthusiast, a country music fan, or a culture lover, Merritt has something for you. Enjoy the annual country music festival, the Kamloopa Powwow, or the hundreds of lakes that surround the city. Merritt also has many community parks to explore and relax in. Merritt is a four-season destination that offers a variety of activities and attractions for all ages and interests.Working for the BC Public Service:The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO-Please do not submit a cover letter as it will not be reviewed.Resume: YES-A resume is required as part of your application, however, itmay notbe used for initial shortlisting purposes.Online Questionnaire: YES-You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information:A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Administrative Services