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Tech Support Specialist - Work from home (Bilingual French/English)
Staples Canada, Laval, QC
PURPOSE OF JOB This Technical Customer Support position is a frontline Call Centre/Chat role that will assist in facilitating solutions of all services and troubleshooting technology, computer hardware, peripheral and software related issues to both external customers as well as store associates. For technical calls, this role requires applying a systematic review, accurate diagnosis and problem solving of hardware and software related issues. Recommends tech service paths to customers based on information to provide the customer with the most convenient service. The Services Advisor Representative will utilize information on file or through previous experience to respond to technical inquiries from Customers. They will make recommendations and facilitate accepted solutions through correct service paths to customers to resolve their services request and/or repair their device including Remote, in store or on-site IT Solutions. They will be responsible for selling and sharing the value of services including services subscriptions. The objective of this position is to provide the highest level of customer service and enhance the product ownership experience through the resolution of service and technical related issues. PRIMARY DUTIES AND RESPONSIBILITIES • Receives inbound calls/chats from customers for information on services, tech services and/or advanced troubleshooting of technical products using defined problem-solving methodology • Actively engage in service solutions sales. Facilitate appropriate solutions to ensure customer loyalty. Check for existing cases and construct individual case reference files and updates case management data base / logs, documents new case or updates case information • For remote IT pathway can explain benefits of offers to customers • Charge customers remotely (via link) for services • Checks for subscription validation in customer files in ETS • Assists customers in connecting to remote platform • Assists in managing remote que and handing off tickets to available technicians • Schedule customers in booking tool for tech repair services • Document product concerns; track and forward to Team Manager • Filter problem using listening and probing skills to determine root cause. • Provide information, data and direction to the path options as required. • Research for relevant product / repair information. • Perform follow ups on existing cases and close cases as appropriate. • Diagnoses end user problems using systematic listening and probing approach • Consults internal tools, computerized data base, manuals, circulars or internal resources for information on resolution procedures • Provides information and direction as required for simple problem resolution • Initiates dispatch procedure for hardware pickup / shipment as appropriate for limited product line • Review updates regularly to remain current with product offerings • Is required to remain current on new developments and changes through ongoing circular, e-mail, manual review; attends training updates as required by industry certifications or company requirement PHYSICAL DEMANDS / WORKING CONDITIONS • Ability to cover business needs to support program (confirm hours; eventually 24/7) RECOMMENDED QUALIFICATIONS Knowledge / Skill Requirements: • Excellent communication (oral and written), interpersonal, organizational, and presentation skills. • Professional and courteous manner. • Ability to work independently and within a Team environment from home and office with minimal supervision. • Ability to multi-task and work in a very fast paced environment. • Extraordinary customer service orientation • Must be adaptable to change • Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution • Ability to coordinate and communicate effectively with other business partners to maintain exceptional high service levels in a demanding environment • Maintains constructive working relationships despite differing perspectives • Ability to negotiate skillfully in difficult situations with both internal and external groups • Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner • Ability to take initiative with strong learning skills and easily adapts to new or different changing situations, requirements or priorities • Computer literate with Windows, MAC, iOS, Android based Operating Systems experience. • Technical understanding of Internet, search engine, and networking required. • Familiar with AS400 environment • Proficient using MS Office, excel, word, PowerPoint, etc. • Strong working knowledge of computer hardware and software issues • Bi-Lingual English/French. • Familiarity with remote diagnostic software and ability to use it effectively for the purposes of fulfilling job requirements. Experience: • 1 year of help desk or 1 year technical troubleshooting plus a minimum of 2 years customer service experience preferred. Education: • Post secondary education in a related field preferred • A+ certification preferred Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537 #bringyourpassion
Employee Communications Specialist - 1 Year Fixed Term
Ledcor, Vancouver, BC
Job Summary: You have successfully partnered with business leaders to develop communication plans and strategies that increase employee understanding of business related programs and initiatives. Your past experience enables you to effectively link employee actions to business goals. In this role, you will plan, draft, deliver and measure communications to employees, while recommending and applying the latest research, technology and tools to engage Ledcor's workforce. This is a 1 Year Fixed Term opportunity, with extended health, dental & vision benefits and paid vacation. Come join our True Blue team in Vancouver or Edmonton today!Essential Responsibilities Support employee communication initiatives from concept through to execution and detailed production, using a structured communication planning approach to ensure objectives and outcomes are clearly defined and met. Build and drive content for internal use, to ensure content is specific to intended audience groups. Provide guidance on developing communication plans in support of business objectives, with a variety of tactics, to encourage greater employee engagement about how their actions support business goals. Ac t as a resource to leaders when rolling out new employee programs, change communications, and other key internal initiatives. Partner with video communications team and business leaders to create scripts and pre-production of video content and presentations for executive communications to employees. Solicit feedback from business community through surveys and other interaction to measure effectiveness of communication. Qualifications Bachelor's Degree in Communications, Marketing or Business Administration 3+ years of experience developing internal communications plans and implementing tactics to drive business objectives and support company cultureExceptional writing skills and demonstrated ability to deliver professional, engaging, and impactful messages through a variety of mediaExcellent interpersonal communication skills and ability to work and build relationships both in person and virtuallySelf-directed, strong planning, organizational and detail-oriented skillset, and ability to manage multiple prioritiesCapable of understanding and communicating actions needed to support Ledcor's business in a meaningful wayExpert knowledge of MS-365 and an aptitude for learning applications; working knowledge of Adobe Creative Suite (InDesign, Photoshop, Illustrator)Customer-focused. Collaborates, works well within teams, can lead a project to successful completion.Additional Information: Company DescriptionThe Ledcor Group of Companies is one of North America's most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes. But when you work for Ledcor, your experience will go far beyond the project. Do you want a career that means more? Join our True Blue team now!Employment EquityAt Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other identifying characteristic are encouraged to apply.Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging. Date PostedSep 2, 2021 1067 West Cordova Street, Vancouver, BC, Canada
Intermediate Project Manager to develop procedures for multiple application enhancements, and development projects.
S.i. Systems, Ottawa, ON
Our Valued Public Sector Client is looking for an Intermediate Project Manager to develop procedures for multiple application enhancements, and development projects. The public sector client has a mandate to manage the sustainable harvest of all aquatic species. To enable effective management and decision making, it is critical to collect catch, effort and other data for all Pacific fisheries and make that data available for analysis and reporting to a variety of stakeholders. The goal is to further application development services are required in order to continue the maintenance and enhancements of their Pacific Region information management systems to meet ongoing demands for data integration, data management and advanced reporting functionalities Tasks: Manage the project during the development, implementation and operations startup by ensuring that resources are made available and that the project is developed and is fully operational within previously agreed time, cost and performance parameters. Formulate statements of problems; establishes procedures for the development and implementation of significant, new or modified project elements to solve these problems, and obtains approval thereof. Define and document the objectives for the project; recommend budgetary requirements, the composition, roles and responsibilities and terms of reference for the project team. Report progress of the project on an ongoing basis and at scheduled points in the life cycle. Meet in conference with stakeholders and other project managers and states problems in a form capable of being solved. Prepare plans, charts, tables and diagrams to assist in analyzing or displaying problems; work with a variety of project management tools Must have: Reliability clearance 5 years of experience as an IT Project Manager 5 years of experience Managing development and implementation projects Nice to have: 3 years of using Agile Methodology 3 years of experience planning and development of a data management or analysis solution Apply
Power Systems Specialist
Deloitte,
Job Type:Permanent Reference code:125296 Primary Location:Toronto, ON All Available Locations:Toronto, ON Our Purpose At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization. By living our Purpose, we will make an impact that matters. Have many careers in one Firm. Partner with clients to solve their most complex problems Be part of a firm that leads the way and pushes themselves to look like What will your typical day look like? We are currently seeking a Electrical Power Systems Engineer to join our team. The successful candidate will be responsible for providing technical expertise in the areas of electrical transmission and distribution system design (including design tools such as Eaton-CYME), asset management principles (as applied in Electrical utilities), network operations, protection and control, Integrated Resource Planning, and grid modernization topics (e.g., Advanced Distribution Management System or ADMS, Distributed Energy Resource Management systems or DERMs, and Advanced Metering Infrastructure (AMI)) . The advisor will work directly with Deloitte's utility clients, key stakeholders within the company at technical delivery levels. The candidate should have familiarity of energy/electricity regulatory constructs and processes (e.g., rate case filings). The candidate should also understand concepts of energy supply mix, emissions coefficients, and principles of scope 1,2,3 emissions and electricity infrastructure context related to these topics. The successful candidate will also be responsible and have opportunities for staying up-to-date with emerging technologies in the power industry, familiar with IEEE Standards and white papers, development on data privacy and data security.About the team The energy transition team, part of our Analytics and AI Consulting practice is a dynamic, multi-disciplinary collective comprising energy systems experts, economists, data scientists, engineers, product developers, and strategists. Collaboratively, we navigate the complexities of our journey towards a lower carbon economy. We are growing our team to meet the demands of our utility clients as we work with them on their energy transition and electrification journeys. Our team works with a variety of clients from Utilities, governments and private organizations in Canada and Globally. You'll be joining a team passionate about our sustainability purpose.Enough about us, let's talk about you You are someone who is:- P.Eng. Licensed with provincial board such as Professional Engineers of Ontario (PEO) - Minimum of 8 years of experience in Electrical Transmission and Distribution Design, Integrated Resource Planning - Excellent communication and customer service skills - Ability to articulate and publish technical papers in related fields - Proficient with Electrical Distribution and Transmission Standards, NERC standards, ISO 55000, ESA Regulation 22/04, Distribution System Code, and Utility System OperationsTotal RewardsThe salary range for this position is $90,000 - $175,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life. Be yourself, and more. We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance. You shape how we make impact. Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be. Be the leader you want to be Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader. Have as many careers as you want. We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.The next step is yours At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative . We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis). By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally. Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.Job Segment: Developer, Equity, Law, Electrical, Consulting, Technology, Legal, Finance, Engineering
SCADA system specialist
Énergie Valero Inc. - Raffinerie Jean-Gaulin, Montreal, QC
About Valero Energy Inc. Valero Energy Inc., with its Canadian head office in Montreal, is a subsidiary of Valero Energy Corporation, a Fortune 500 company. We are the leading distributor of petroleum products in Quebec, the Atlantic provinces and Ontario—and the world’s second-largest producer of renewable diesel fuel and ethanol. We stand out as the second-largest petroleum refiner in eastern Canada, thanks to our Jean-Gaulin Refinery in Lévis. We also possess numerous major logistical infrastructures, such as the Montreal East Terminal. Our success? We owe it to our 10,000 employees who are committed to our values—including safety, environmental stewardship, teamwork, community engagement and operational excellence.  We consider our employees our most important asset and provide a wide variety of stimulating jobs for those seeking to grow professionally. Our salaries and benefits—along with our retirement savings plan, which ranks among Canada’s Top 5 in terms of employer contributions—are highly competitive. These are some of the reasons we are known as an employer of choice. About the position : The incumbent is responsible for the configuration, installation and maintenance of Valero’s ICS system, which includes network equipment (routers and switches), Human-machine interfaces (HMI), decentralized control systems, process controllers, flowmeters, etc. The specialist must also provide technical expertise on managing the infrastructure of the control system in its entirety, including the local and remote physical network, an environment of virtual servers along with server and client software and applications. This position requires technical analysis skills to develop solutions should equipment, software and network telecommunication break down by using several troubleshooting tools to ensure required system efficiency. The specialist must be able to perform several tasks simultaneously and resolve complex problems in addition to having a holistic view to come up with innovative solutions.   Responsabilities :  Work with various resources to develop solutions, resolve operational problems and improve business performance or existing systems; Communicate effectively, build confidence and mutual collaboration with functional units to identify problems and needs; and to evaluate business solutions; Serve as an active contributor to projects and help with the design of applications as a member of the project team; Work with the project team to compile requirements and document them effectively in order to express the client’s needs; Write up and update system documentation and train users, if necessary; Develop and maintain test plans, if necessary, for systems, coordinate tests and document results; Provide direct customer service on service matters; Collaborate with technical and design teams to find solutions and then implement them; Configure, code, test and develop reports; and coordinate application projects with technical resources; Provide support following application deployment; Interact with the end users of the functional unit in all project phases and support activities. This position requires on-call availability in alternance with other team members outside regular work hours. The incumbent must be willing to travel to various sites in Eastern Canada, the US or in Latin America (approximately 25% of the time). College diploma or an undergraduate degree in computer science or a relevant field; A minimum of five years’ experience with industrial control languages and network equipment such as routers and switches; Three years’ experience in computing, which covers Microsoft Office products, relational databases, Windows and/or direct computer support activities, including the knowledge of application software and equipment, is preferable; Good knowledge of decentralized control systems and software (such as Experion, Rockwell, etc.); Experience with industrial control systems, including configuration, installation and maintenance; Good knowledge of programmable controllers and software such as Allen Bradley’s RS-Logix, GE’s Bently Nevada); Good knowledge of HMI and software such as Honeywell, Experion, Aviva, Atmos, etc. Knowledge of industrial protocols and systems such as Modbus RTU, Modbus TCP/IP, interface client/server OPC UA, etc. Extensive experience with numerous computer systems and operating systems and with system interaction; Understanding of the principles of relational databases, application interfaces, design and deployment of man-machine interfaces (MMI); Bilingualism (French and English) both written and oral.  Valero Energy Inc. is governed by the Charter of the French Language. However, a functional knowledge of English is considered necessary for performing certain tasks of this position.  The individual in this position may be called upon to interact with various stakeholders such as: clients, suppliers, unilingual English-speaking business partners. When working at our Company, your benefits will include : Full benefits package Being employed by one of Canada’s Top 5 employers in contributions to the retirement savings plan Annual bonus program Reimbursement of training expenses program Reimbursement of fitness activities program Health and Wellness Program Free access at all times to virtual healthcare On-site access to a gym and fitness courses Rewards program for service anniversaries Plus many more to discover! Valero Energy is an employment equity employer. We encourage all those meeting the selection criteria to send us their application. It will be reviewed without consideration of statuses protected by law, including sexual orientation, gender identity, gender, minorities and individuals with disabilities.
Sr. Specialist, HR Solutions Architecture & Application Governance
BMO, Toronto, ON
Application Deadline: 04/12/2024Address:100 King Street WestProvides technical guidance as well as best practices to HR domains implementing changes or new systems as well as during sourcing processes. Partners with HR Data Governance and Enterprise Solution Architecture and Governance teams on maintaining HR applications in Enterprise application inventories. Provide updates to stakeholders on development and implementation processes. Aligns technology requirements and solutions to a real business need, meets essential quality standards, and ensures approval by all relevant stakeholders. Acts as a consultant to business partners in collaboration with the project team in strategy and planning sessions (e.g. multi-year and annual plans), reviews, or inspections to ensure the quality of work products. Promotes new processes and methodologies, emerging technologies, and agile, and aligns to the unique project team requirements.Provides thought leadership in the development of new ideas, processes and emerging technology.Documentation of HR System ArchitectureContinually research the current and emerging technologies and propose changes where neededMonitor current technical solutions for potential issues (technical, policy compliance etc.) and support remediationProvides strategic input into business decisions as a trusted advisor.Acts as a subject matter expert on relevant regulations and policies.Identifies emerging issues and trends to inform decision-making.Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.Leads the development of IT strategy by understanding business processes, policies, information and information systems.Acts as the prime subject matter expert for internal/external stakeholders.Defines business requirements for analytics and reporting to ensure data insights inform business decision making.Breaks down strategic problems, and analyses data and information to provide insights and recommendations.Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.Leads the development of the communication strategy focusing on positively influencing or changing behaviour.Presents and communicates at all levels within IT and across businesses / groups.Completes root-cause analysis to determine underlying causes and participates in problem resolution for complex issues at all levels.Identifies opportunities to strengthen the IT consulting capability (e.g. shares expertise to promote technical development, mentors employees, builds communities of practice and networks across technology).Understands and follows a project requirements management plan so that activities and milestones of the project team can be measured against the goals of the plan.Facilitates discussions and follows a disciplined approach to plan, elicit, analyze, document, communicate, and manage business requirements with stakeholders; applies a variety of elicitation techniques to probe, challenge, and understand requirements.Provides analytical support and insights to identified / assigned user areas to support relative product, channel, and business development initiatives (e.g. product, portfolio, and profitability analytics, and customer analytics).Collaborates in root-cause analysis to determine underlying causes and participates in problem resolution.Builds exceptional relationships with internal and external stakeholders.Liaises with the business and the technology development and support groups.Aligns business needs to vision/goals to ensure development teams to translate them into detailed design specifications and code.Assess project impact, benefits, and risks when scope changes.Communicates and engages across stakeholder groups during construction and delivery of solutions.Assesses the quality of supporting documentation, including business and process requirements documents, to ensure proper analysis supports recommendations or demonstrate continued alignment to strategic objectives.Develops a deep understanding of organizational complexity to build strong rapport with internal stakeholders for the construction and delivery of the solution.Stays abreast of industry technical and business trends through benchmarking and/or participation in professional associations.Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.Implements changes in response to shifting trends.Broader work or accountabilities may be assigned as needed.Qualifications:Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.Workday HCM experience and conceptual knowledge of Workday Integrations and Security strongly preferredSound understanding of Human Resources Systems, Processes and Vendor landscapeBusiness Analysis Accreditation is an asset.Knowledge of software development practice, concepts/methodologies (i.e. waterfall, Agile, iterative), and technologies obtained through formal training and/or work experience.Knowledge of one or more requirements analysis and problem decomposition techniques.Knowledge of technical/business environment (e.g. Microsoft business technologies and applications, relational databases, and SharePoint).Understanding of industry standards and standard business capabilities.Knowledge of business analysis, project delivery practices and standards across the project lifecycle.Possesses a deep understanding and problem solving ability of Information Technology of various complexities.Understanding of techniques associated with data modeling, process modeling, and user-centered design within the context of the organizational standards.Familiar with business strategy and assessments (i.e. feasibility studies, business cases and/or cost/benefit, project sizing and costing, and current state analysis/needs assessments).Seasoned professional with a combination of education, experience and industry knowledge.Verbal & written communication skills - In-depth / Expert.Analytical and problem solving skills - In-depth / Expert.Influence skills - In-depth / Expert.Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.Able to manage ambiguity.Data driven decision making - In-depth / Expert.Grade:8Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Senior Human Resources Business Partner, Labour Relations
Swim Recruiting, Greater Vancouver, BC
Fantastic senior-level Human Resources and Labour Relations opportunity with one of Vancouver’s most well-established and stable companies. Well-rounded generalist role. Working on a large and collaborative HR team. Supporting employees who are part of 6 unions. Very competitive total compensation package with some great perks!Who- the Company: Our client has many decades of history in British Columbia and has grown to become one of the largest privately-held companies based in Vancouver. The company is a very stable organization with diversified operations, a multi-year billion-dollar contract with a significant client, and a bright future. This company believes in the importance of health & safety for their employees and customers, corporate social responsibility, and diversity & inclusivity. What- the Role: Our client is seeking a new Senior Human Resources Business Partner, Labour Relations for their growing team. The Sr HRBP will be joining an overall HR function of over 50 people, and specifically a team of 11 (HRBPs and HR Generalists) that reports into the Director, Human Resources. The Sr HRBP and an HRBP are responsible for directly supporting approximately 1500 unionized employees (almost entirely based in BC) who are part of 6 unions represented by 1 collective agreement. The Sr HRBP is not directly involved in grievances or collective bargaining- that is done by a Labour Relations Specialist. The Sr HRBP is responsible for performance management, workforce planning, leadership coaching, succession planning, labour relations and investigations, rolling out new HR programs and policies, etc. This is a very well-rounded generalist role, and the Sr HRBP will get to collaborate with a variety of stakeholders and peers. The company has an HR Centre of Excellence model, including Talent Acquisition, Total Rewards, Payroll, and Learning & Development. SWIM will provide interested and qualified candidates with a thorough job description. Who- the Candidate: We are seeking candidates with at least 8 years and preferably 10+ years progressive experience in Human Resources, with at least a few years specializing in Labour Relations. Qualified candidates will have experience supporting large and diverse employee populations (mix of unionized employees and non-unionized management) and will be skilled at leadership coaching. We are looking for folks who have excellent knowledge of BC and Canadian employment law. An eye for process improvements and a solutions-oriented mindset are very important in this role. A successful Sr HRBP, LR at this company will be someone who embraces change and who loves contributing positively to a dynamic corporate culture.  Where: Headquartered in Greater Vancouver (not in downtown Vancouver). Hybrid schedule- please discuss further with SWIM.  Free on-site employee parking. How Much: Base salary will be commensurate with years of labour relations and human resources work experience as well as relevant HR qualifications and education.  The range on the base salary is $105,000 to $125,000, with the top-end reserved for candidates who meet all sought-after qualifications and who have at least 10 years of relevant work experience. Additionally, the Sr HRBP, LR will be eligible for a performance-based bonus, a pension matching plan, excellent health, dental & vision benefits, and other great perks such as parental leave top-up, a childcare benefit, a personal spending allowance, and a mental health allowance.  Please discuss your total compensation expectations further with SWIM.When & How to Apply: Swim Recruiting has been engaged exclusively on this very important search. SWIM will be doing initial interviewing and presenting the profiles of strong candidates directly to the hiring team for review. If you already have a Recruiter at SWIM, please reach out very soon. If you do not yet have a contact at Swim Recruiting, please hit 'APPLY NOW' to send us your resume (preferably in MS Word format as it works best with our internal systems). Thank you!
HRIS Product Support Advisor
CGI Group, Montreal, QC
Position Description: CGI - Payroll Service Center (PSC) offers all-in-one cloud-based solutions that simplify payroll and human capital management. We pride ourselves on our privileged relationships with our customers, and our customer satisfaction rate is very high.Every day, our members help hundreds of customers in a wide range of industries with their employee payroll. In this role, you will contribute to the success of local businesses as part of a dynamic team, with over 650 professionals and 60,000 customers!We're looking for a reliable and motivated individual. Are you ready to make a difference?We're ready for you:- Keep learning: we offer comprehensive, ongoing paid payroll training in Canada,- Work-life balance: a flexible weekday schedule,- Work environment recognized as one of the best in Canada (Best Places to Work certification),- Employee assistance program, health and wellness programs, comprehensive insurance coverage, financial assistance for job-related studies,- Career development supported by a professional development plan,- Access to a stock purchase plan, profit-sharing plan from day one,- Benefits that adapt to your needs: flexible insurance plan, tele-medicine, and much more! Your future duties and responsibilities: We're looking for a skilled, customer-focused GCH Customer Support Advisor to join our dedicated product team. The GCH Customer Support Advisor will be responsible for providing comprehensive technical support and assistance to customers. This role requires strong technical expertise, excellent communication skills and a passion for delivering exceptional customer service. Here are your typical responsibilities for a day's work:- Customer Support: Serve as the primary point of contact for customers seeking assistance with our GCH software products, responding quickly to inquiries and resolving issues in a timely manner,- Problem solving: Diagnose and resolve technical issues reported by customers, leveraging in-depth knowledge of our GCH functionality, configuration and integration points,- Product expertise: Develop an in-depth understanding of our HCM, including features, functionality and best practices, to provide accurate and effective support to customers,- Problem resolution: Investigate and analyze reported problems, working closely with customers to understand their needs, identify root causes and implement appropriate solutions or workarounds,- Documentation: Maintain detailed records of customer interactions, including support tickets, resolutions and recommendations, ensuring thorough documentation of all support activities, - Training: Provide training and guidance to customers on the use of our HCM, including new features, functionality and upgrades, to improve their proficiency and maximize their use of the products,- Escalation Management: Collaborate with internal teams, including development, product management and implementation teams, to escalate and resolve complex issues, ensuring timely resolution and customer satisfaction. Required qualifications to be successful in this role: - University degree in human resources, industrial relations, administration, or related field, or other combination of relevant education and experience,- Minimum 2 to 3 years experience in a technical support or customer service role, preferably in an HR or technology department,- Knowledge and experience with HRIS for SMEs,- Ability to communicate and popularize HRIS functional concepts,- Excellent command of French and English, both verbal and written,- Proven ability to prioritize and effectively manage multiple tasks, deadlines and customer requests in a fast-paced environment,- Ability to work under pressure and meet deadlines,- Customer-focused mentality with a passion for delivering exceptional service and building positive customer relationships,- Attentive to detail with a commitment to accuracy and completeness in all aspects of work.#LI-LG1 Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients. Skills: Adv HRM - PayrollClient ManagementLeadershipSolution Analysis What you can expect from us: Together, as owners, let’s turn meaningful insights into action.Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
BAND 3 - Employee Relations Specialist
BC Public Service, Fort Nelson, BC
Posting Title BAND 3 - Employee Relations Specialist Position Classification Band 3 Union N/A Work Options Remote Location Abbotsford, BC V2S 1H4 CACampbell River, BC V9W 6Y7 CACranbrook, BC V1C 7G5 CAFort Nelson, BC V0C 1R0 CAHope, BC V0X 1L0 CAKamloops, BC V2H 1B7 CAKelowna, BC V1Z 2S9 CAMultiple Locations, BC CA (Primary)Nanaimo, BC V9T 6L8 CANelson, BC V1L 6K1 CAPrince George, BC V2N4P7 CASmithers, BC V0J 2N0 CASurrey, BC V4P 1M5 CAVancouver, BC V6B 0N8 CAVictoria, BC V9B 6X2 CAWilliams Lake, BC V2G 5M1 CASalary Range $86,200.00 - $122,100.01 annually Close Date 4/16/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> BC Public Service Agency Ministry Branch / Division Employee Relations Job Summary Experienced in employee and labour relations? Become part of a skilled, collaborative HR team contributing to a progressive and professional work environmentThe Employee Relations Specialist (ERS) provides specialized advice and expertise to supervisors/managers and ministry executives in responding to complex employee/labour relations (ER/LR) issues involving both included and excluded employees. As part of this, the ERS is responsible for interpreting and applying applicable collective agreements, legislation and government policies. The ERS is also responsible for leading and supporting complex ER/LR investigations into major workplace allegations of misconduct.Job Requirements: A university degree in a related field (e.g. Business Administration, Industrial Relations, etc.) and a minimum of three (3) years' recent experience in a related Human Resources role in a unionized environment;OR A diploma in in a related field and a minimum of five (5) years' recent experience in a related Human Resources role in a unionized environment;OR Anequivalent combination of education and experience may be considered. Note:For the above requirement, to be considered "related", Employee Relations or Labour Relations work must have been the primary function of the role. This should include the provision of consultative advice and expertise on matters such as employee/labour relations, performance management, attendance management, investigations, discipline, workplace complaints and/or grievances. Experience working effectively in a multi-disciplinary team environment and building relationships with partners and stakeholders. Preference may be given to applicants with: Recent experience leading or directing employee/labour relations investigations. Provisos /Willingness statement: Must be willing to travel, including travel by air, to facilitate and attend training, for investigations, and for additional duties as necessary. Travel is estimated at 1-3 days per month but may be more or less depending on work assignments. Valid FULL BC driver's license (minimum class 5), or an equivalent class driver's license from another province or jurisdiction. Please note that this will be verified at the end of the competition. * Learners "L" and Novice "N" license does not meet the job requirement. Must be willing and able to drive a vehicle. Must be willing to work outside normal working hours and travel on short notice. For questions regarding this position, please contact [email protected] .About this Position: Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations. An eligibility list may be established to fill future temporary and permanent vacancies. Employees of the BC Public Service must be located in BC at the time of employment. This position is excluded from union membership.Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - A resume is required as part of your application, however, itmay notbe used for initial shortlisting purposes.Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information: A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Leadership and Management
ISL 30R - Senior Business Design Consultant
BC Public Service, Fort Nelson, BC
Posting Title ISL 30R - Senior Business Design Consultant Position Classification Information Systems R30 Union GEU Work Options Hybrid Location Abbotsford, BC V2S 1H4 CACampbell River, BC V9W 6Y7 CACranbrook, BC V1C 7G5 CAFort Nelson, BC V0C 1R0 CAHope, BC V0X 1L0 CAKamloops, BC V2H 1B7 CAKelowna, BC V1Z 2S9 CAMultiple Locations, BC CANanaimo, BC V9T 6L8 CANelson, BC V1L 6K1 CAPrince George, BC V2N4P7 CASmithers, BC V0J 2N0 CASurrey, BC V4P 1M5 CAVancouver, BC V6B 0N8 CAVictoria, BC V9B 6X2 CA (Primary)Williams Lake, BC V2G 5M1 CASalary Range $96,879.48 - $110,631.15 annually which includes a 9.9% Temporary Market Adjustment* Close Date 4/11/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Health Ministry Branch / Division Health IT Strategy/Health Sector Information Management Information Technology Job Summary Make a difference in this rewarding career opportunityThe BC Government is committed to a major reform of health systems delivery by significantly improving quality and access to care, population health, patient and clinician experience and overall system efficiency. Digitization of health services is a critical component of this transformation journey enabling new ways to deliver services efficiently and effectively, allowing patients to both self-manage and be more involved as a partner in their own care, and for providers and patients to be connected in real time. The Health Sector IMIT (HSIMIT) Division leads this significant transformation initiative with a Digital Health Strategy (DHS) providing oversight, governance, legislative and policy guidance as well as digital business solutions in a collaborative relationship with internal Ministry and external health sector partners.This job profile describes a Senior Business Design Consultant, reporting to the Senior Director of Service Discovery. A Senior Business Design Consultant is the primary contact for linking ministry program areas with the IM/IT services they need, functioning as a senior level specialist who directs strategies and standards to be followed by other IT staff and service providers while leveraging service design practices to approach their work. Responsibilities include leading service design efforts, leading the provision of business analysis/consulting services and planning ongoing business and technology needs consistent with government and ministry strategic plans, system standards and interfacing requirements of other ministries and agencies.Job Requirements: Degree in Computer Science, Information Systems, Design, Interaction Design or Social Science. An equivalent amount of education and experience may be considered if relevant to the position. Minimum five (5) years experience in each of the following: Experience providing analysis (e.g. client consulting, capturing, and writing requirements, process mapping) for key front-line systems with complex interactive business processes. Experience with project managing the delivery of service initiatives that impact public facing clients and involve information management/information technology solutions. Leading service design and/or user experience initiatives for a public sector organization. Preference may be given to candidates who have experience with: Experience working with a wide range of clients and managing relationships with senior level stakeholders (senior stakeholders is defined as Executive Director or above in the public service or equivalent in the private/non-profit sector). Experience developing briefing notes, business cases, and presentations to guide decision making. Experience supervision of staff. Proviso Travel will likely be required. For questions regarding this position, please contact [email protected] .About this Position: Flexible work options are available; this position may be able to work from home a few days a week subject to an approved telework agreement.. This position can be based in any Ministry of Health office. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations. An eligibility list may be established to fill both current and/or future permanent vacancies. Please refer to MyHR for more information on Temporary Market Adjustments . Employees of the BC Public Service must be located in BC at the time of employment.Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information: A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Information Management/Information Technology
Leasing Specialist
Rogers, Calgary, AB
Leasing Specialist We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love-and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!Reporting to the Manager, Real Estate the Leasing Specialist will support the national Real Estate Transactions team. The Leasing Specialist will be involved in both transactions and administration, responsible for maintaining a dynamic national database of current & future renewal, acquisition, and disposition projects, completing value-add reporting, and completing transactions for a portfolio of transmission tower & telecom sites.The successful candidate will be a detail-oriented self-starter, with superior time management and process management skills. Travel is not required as part of the position.What you will do: Negotiate renewals for a portfolio of wireline critical infrastructure sites, including broadcast towers, as both tenant and landlord. Negotiate renewals for ancillary sites, as needed, such as office, warehouse, parking. Manage a national database of lease notice dates for the Transactions team. Develop templates for ongoing and year-end performance and productivity reporting. Ensure consistency and accuracy of information captured in database to maintain adherence to contractual obligations. Process lease-related payables and receivables. Work with internal Real Estate Managers and third-party service provider to ensure adherence to documentation & reporting processes. What you will bring: 3-5 years' experience negotiating or facilitating commercial real estate transactions. Experience interpreting commercial real estate documentation, and/or managing a real estate database. Advanced Excel, PowerPoint, SharePoint skills. Experience using databases to generate reports on productivity and future workload. Competency in communication and collaboration with internal stakeholders and external partners. Self-motivated and able to work independently. Excellent organizational and time management skills. University Degree/College Diploma an asset. Bilingual (English/French) oral and written language skills are an asset. Schedule: Full time Shift: Day Length of Contract: Not Applicable (Regular Position) Work Location: Shaw Court 630 3rd Ave SW (7860), Calgary, AB Travel Requirements: None Posting Category/Function: Real Estate / Facilities & Acquisitions Requisition ID: 303269 #LI-OO1 At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ . Successful candidates will be required to complete a background check as part of the hiring process. Posting Notes:CorporateLocation: Calgary, AB, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Real Estate, Supply Chain, Database, Equity, Sales, Operations, Technology, Bilingual, Finance
Travel and Expense Specialist
Aecon Group Inc., Toronto, ON
Come Build Your Career at Aecon! As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build, connect, power, and strengthen our communities. At Aecon, you can count on: Safety Always. Our number one core value. If we cant do it safely, we dont do it at all. Integrity. We lead by example, with humility and courage. Accountability. Were passionate about delivering on our commitments. Inclusion. We provide equitable opportunities for everyone. We lead the infrastructure industry with purpose, and our people are at the heart of everything we do. So, we invest in our people, just like they invest in us! At Aecon we: Ensure you and your family receive the services needed to support your mental, emotional, and physical well-being. Believe in helping you build your career through our Aecon University and Leadership Programs. Are committed to supporting and investing in inclusive work environments, through initiatives like Equity, Diversity & Inclusion training, our Aecon Women in Trades and Aecon Diversity in Trades programs, and our Employee Resource Groups (ERGs) to ensure we are building inclusion into every aspect of our culture at Aecon. Are a leader in sustainable construction. With a strong commitment to operating responsibly by minimizing our impact on the environment and surrounding communities. Our business success relies on strong execution and continuous improvement driven by the diversity, expertise and teamwork of our people. Were always searching the globe for innovative, collaborative minds to join our best-in-class Aecon community! The Opportunity Aecon is well-positioned in the Canadian marketplace as an industry leader in the development and construction of infrastructure. We have a roster of ongoing major projects here and abroad, record backlog diversified across multiple sectors and duration, and a robust pipeline of future project pursuits. We are in a strong market position, but we are ultimately aiming higher. This position will require for the successful candidate to work full time at the Toronto Head Office location. What You Will Do Here Perform expense report audits for both internal and external audit teams Prepare monthly metrics reports and other ad hoc reports as requested Participate in review meetings with suppliers and procurement Prepare monthly credit card payment templates to be processed by AP Participate in, and often manage, ad hoc projects related to Concur Expense, Travel, and/or our Corporate Card Programs Assist with day-to-day administration for all corporate credit card programs when required Assist with day-to-day administration for non-Concur employee expenses when required Monitor Expense and Travel spend and contact employees who qualify for a Corporate Card accordingly Provide administrative support to Shared Services leadership team when required Perform full day to day administration for Concur Expense Manage Concur Expense mailbox Assist with employee inquiries and provide training Administer Concur Expense platform and work with Concur support for any changes / enhancements that may be required, including testing Ensure employee expense reports are completed on a timely basis and escalate as required Perform full day to day administration for Concur Travel Manage Concur Travel mailbox Assist with employee inquiries and provide training Set-Up and maintain travel profiles Work with TMC for any changes / enhancements that may be required, including testing Create and maintain training guides, policies, and standard operating procedures Act as back-up support when required Additional duties as assigned What You Bring to the Team Effective interpersonal and communication skills, both written and oral 1 2 years of accounting experience preferably in a high-volume environment in the construction industry SAP, Concur Travel and Expense experience an asset Demonstrated computer software proficiency with Microsoft Office; Excel skills would be a strong asset Strong organizational skills to meet multiple deadlines, prioritize and execute multiple tasks, while maintaining attention to detail Flexibility to manage increased volume of work at month-end Desire to take ownership of tasks assigned and willingness to learn Ability to work effectively with limited supervision within a team environment Ability to multi-task and work under pressure in fast-paced environments Strong analytical skills Necessary Competencies Interpersonal Skills Demonstrated ability to work in a team environment and across multiple divisions Ability to communicate effectively with internal and external clients Attention to Detail Ensuring minimal mistakes across all administrative functions Ensuring policies and procedures are followed Character Integrity, Humility, Transparency Courage, Drive Energy, Passion Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity. We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA during any step of the application process please click here.
International Marketing & Recruitment Specialist - Latin America (Colombia and neighbouring countries, except Brazil)
Douglas College,
Position DetailsPosition Information Position Title International Marketing & Recruitment Specialist - Latin America (Colombia and neighbouring countries, except Brazil) Posting Number 02158SA Location See Work Arrangements Grade or Pay Level See Salary Range Salary Range $3,000 to $3,500 CAD per month with the possibility of a bonus. Remuneration in Canadian dollars is paid monthly. Salary is based on education and experience Position Type Contract Employment Posting Type External Regular/Temporary Contract Employment Type Full-Time Posting Category Contract Employment Start Date 05/01/2024 End Date 04/30/2025 Day of the Week Mondays to Fridays, Other - Occasional work over the weekends and weeknights to attend functions, events, workshops, fairs, and related activities may be required Shift N/A Work Arrangements This temporary full-time (40 hours per week) one-year contract will be available May 1, 2024 - April 30, 2025 with the possibility of renewal.The location of the work will be in Colombia. What Douglas Offers DO what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate, motivated people to join us in making one of Canada's best colleges even better. The Role Reporting to the Manager of International Marketing & Recruitment, the International Marketing & Recruitment Specialist collaborates closely with Douglas College's International Marketing & Recruitment Team. The role entails developing and executing a targeted marketing and recruitment strategy for Colombia and its neighbouring countries (excluding Brazil).ResponsibilitiesResponsibilities include conducting market analysis, identifying growth opportunities, cultivating partnerships with educational agents, and representing the College at recruitment events throughout Latin America. This position involves engaging with students and agents from neighbouring countries. When necessary, the marketing representative will provide logistical support for Douglas College's employees who are in Colombia on business trips. To Be Successful in this Role You Will Need Education & Experience - Bachelor's degree in a related discipline, such as Business Administration with a major in marketing, Cross-cultural Studies, or International Education field.- Minimum of 2 years of recent work experience in marketing and business development, preferably in the International Education sector. An equivalent combination of education and experience may be considered.- Excellent interpersonal and cross-cultural communication skills including an excellent working knowledge of the English language (written and verbal). Native Spanish speaker is required. - Experience studying overseas, particularly in Canada, is an asset.- Good knowledge of the Canadian education system and Latin American geography, history, politics, and current and local affairs.- Experience with running social media campaigns, virtual marketing campaigns and initiatives, and webinars.- Experience presenting to small and large groups in informal and formal settings.- Demonstrated experience developing and managing relationships with external organizations (including pathway administrators, high school counselors, education consultants/agents, study abroad departments at overseas institutions, etc.) and a variety of stakeholders across the College community including faculty, department coordinators/chairs, administration, and staff.- Demonstrated ability to develop and implement effective marketing and recruitment strategies and events for a wide variety of stakeholders including private institutions, high schools, and international education agents.- In-depth understanding of the field of international student marketing and recruitment including key competitors, developments in the field, current tactics, and market research and indicators.- Experience planning, coordinating and organizing large-scale recruitment events.- Current knowledge of Immigration, Refugees, Citizenship, Canada ( IRCC ) regulations as they pertain to international student admission and registration (e.g. study permit and visa processing, issuing Letters of Acceptance for international students)- A solid working knowledge of the B.C. and Canada post-secondary education systems, including admission requirements and programs, graduation requirements, partnerships, and articulated agreements with a clear emphasis on Douglas College.- Experience providing supervision and feedback to direct or in-direct reports, volunteers, and knowledge of supervisory practices and mentoring. Skills and Abilities - Demonstrated ability to effectively and tactfully communicate both verbally and in writing with the public, students, partners and College stakeholders in English and Spanish.- Excellent cross-cultural communication skills and ability to communicate effectively with clients.- Demonstrated ability to develop, establish and maintain good working relationships with colleagues and work as part of a team.- Demonstrated ability to work independently, with minimal direct supervision.- Demonstrated ability to train others, as well as design and deliver training materials for external partners.- Strong consultative sales and customer service skills.- Strong interpersonal, organizational, and problem-solving skills. Demonstrated ability to critically analyze, reason and problem solve. Ability to handle complex partner or student complaints or concerns in a knowledgeable, tactful, and confidential manner.- Demonstrated understanding of marketing principles and terminology.- Comfortable in a public speaking setting with strong abilities to prepare and deliver effective presentations. Demonstrated ability to be flexible in adapting speaking and presentation style to people of various backgrounds and cultures (including prospective students, parents, education consultants/agents, governmental organizations, and institutional partners).- Ability to effectively interpret and apply College, government, agency, and departmental policies and procedures.- Self-motivated person who thrives in achieving organizational short and long-term goals and deadlines with minimum supervision.- Knowledge of career opportunities, training and/or job requirements for a wide range of academic, vocational and technical careers.- Advanced knowledge of international admissions processes including: The ability to research and assess BC and Canadian educational equivalencies; evaluation of foreign transcripts and transfer credits; understanding of entrance scholarships available to international students- Strong information literacy and computer skills, including: keyboarding at 45 wpm, word processing (MS Word), spreadsheet (Excel), CRM system, and PowerPoint.- Ability to exercise a high degree of confidentiality.Travel within Colombia and Latin America (except Brazil) is required for this position. A valid travel document for recruitment across Latin America (except Brazil) is required.The candidate must be physically able to handle heavy materials and/or equipment (i.e. promotional materials and display stands for student recruitment events).* The candidate must be legally authorized to work in Colombia, and the remote work must be conducted from Colombia.Technological requirements: This position requires that candidates have access to a stable high-speed internet connection, and a cellphone line connection. Link to Full Position Profile Equity Statement Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status. Needs a Criminal Records Check No Posting Detail Information Open Date 04/02/2024 Close Date Open Until Filled Yes Special Instructions to Applicant Interested applicants must submit their application and all required documents online on the Douglas College Career Site [www.douglascollegecareers.ca].The first review date will be April 10, 2024. This posting will remain open until filled.Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying. Your cover letter must clearly indicate the following: What is your salary expectation for this position?; What motivated you to apply for this position?; Why do you consider yourself a suitable candidate for the role?; and How will you contribute to our marketing activities in Colombia and Latin America?Shortlisted candidates will be required to provide proof of educational and professional credentials noted on their resume.Quick Link for Direct Access to Posting https://www.douglascollegecareers.ca/postings/12098
Agile Change Specialist (Talent Acquisition)
Swim Recruiting, Remote
Do you have experience leading change management in an agile environment? Are you familiar with the Talent Acquisition/Hiring HR function?This is an 11-month contract through end of March 2025. Remote work.Who – The Company:  A local Vancouver success story with global operations and an impeccable reputation is seeking a motivated and dynamic Agile Change Specialist.It’s a fast-paced, high energy and rewarding environment.What- The Role: Support the delivery of the product roadmap and quarterly plans to provide an elevated and truly global employee experience that is powered by DigitalContribute to agile change methodology and delivery governance within P&C DigitalSupport the Enabling Hiring Product with holistic change management strategiesUnderstand the design of the end-to-end current and future state journeys for stakeholder persona groups impacted by transitionCreate and iterate on cross-functional agile change plans to support Talent Acquisition product management and assess and propose learning strategies to support the global Talent Acquisition team.Collaborate and communicate effectively with global stakeholders to manage expectations and address concerns during transitions.Conduct change impact assessments and proactively address resistance to change.Identify change-related risks and opportunities, recommending mitigation steps to appropriate stakeholders.Develop and execute integrated change engagement, communication, and training plans.Craft strategic change communications as needed.Design and conduct assessments to evaluate readiness, adoption, and overall business outcomes.Who- the Candidate:  3-5 years of change management experience, ideally in an agile environment3-5 years creating and delivering against engagement, communications, and training plansFluency and experience delivering change in a Talent Acquisition context an advantageFluency with ADKAR or PROSCI methodologies and at least one major framework for how to scale change management for an agile environmentFluency in core agile values, mindset, methods, roles including Scrum, KanbanFlexibility and organizational skills to manage change across multiple epics, and independently prioritize and escalate issues when necessarySkilled in problem-solving and relationship management.Proven ability to meet tight deadlines with a sense of urgency.Expert communicator, verbal, written, negotiation and presentationFlexible, seamlessly transitioning between strategic and tactical perspectives.Demonstrated problem solving and relationship management experienceProven ability to meet deadlines and operating under tight time constraints with a strong sense of urgencyHow much: $70-71/hr + 4% vacation pay, if Incorporated, please discuss with SWIMWhere: VancouverWhen & How To Apply:  Swim Recruiting has been engaged as a trusted recruitment agency partner on this important search. If you are interested and already have a Recruiter at Swim, please reach out very soon.
People & Culture Employer Branding Communications Specialist
Canuck Place Children's Hospice, Vancouver, British Columbia
People & Culture Employer Branding Communications SpecialistLocation: Working remotely / hybrid in either Abbotsford or Vancouver, BC Reporting to: Manager, People & CultureJob status: Temporary full-time 1.0 FTE (75 hours bi-weekly)Start Date: June 2024End Date: June 2025Compensation: $65,748 - $72,428We want our staff to "thrive" not just survive, so Canuck Place is committed to living our values of care exceeding not just minimum wage but living wage in B.C. This means that regardless of role our entry level salary is a minimum of $25.64 per hour equivalent to $50,000 full-time annuallyABOUT USCanuck Place Children's Hospice (CPCH) is British Columbia's recognized pediatric palliative care provider. For over two decades, through the many programs and services we provide, we have made a significant difference in the lives of children with life-threatening illnesses and the families who love them. Be part of a talented and innovative team that takes pride in supporting and providing the highest quality pediatric palliative care.It is the expectation for all roles across the organization to know the organization's philosophy of pediatric palliative care and uphold a commitment to further ones knowledge. Our philosophy of pediatric palliative care is as follows: Pediatric palliative care improves quality of life, promotes comfort, and reduces suffering for children with life-threatening conditions (serious illness) and their families through a holistic approach addressing; physical, emotional, social and spiritual needs. It is collaborative person & family-centered care delivered using a team-based approach throughout the continuum of care across all ages and stages of illness, including bereavement. It values choice and honest and compassionate communication.At Canuck Place, we understand that uniqueness is powerful. We hold each other accountable for an inclusive environment where employees feel empowered to share their experiences and ideas and know that they belong. We believe diversity drives innovation and the best pediatric palliative care for children and their families therefore, we welcome that every person brings an individual perspective and experience to advance our mission. We have more work to do to advance diversity and inclusion and we are building a culture where difference is valued. We have a commitment to inclusion across gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity and disability status, to ensure our team members are empowered to bring their full, authentic selves to work. All staff are encouraged to contribute their perspective and lived experience through our internal employee groups such as Care 4 the Caregiver, DEIB (Diversity, Equity, Inclusion & Belonging), and Truth and Reconciliation Committees. WHY SHOULD YOU CHOOSE TO WORK HERE?Canuck Place careers are full of connection, community, and care. We aim to nurture a supportive culture rooted in compassion, collaboration and support while providing expert care to children and families. Our team includes individuals with a special blend of sensitivity, compassion, and appreciation for life. Canuck Place is where no moment is missed. A place where you can make a difference.We offer a competitive compensation and benefits package from your first day that includes:- 20 days' vacation (pro-rated to your full-time equivalency) to start with ongoing annual anniversary increases up to an organizational maximum of 45 days- Up to two paid mandatory wellness days a year- Generous paid leave including compassionate and special leave when you need it- Municipal Pension Plan (MPP)- 100% employer paid benefits package from your first day which includes extended health and dental and $1,500 annually for counselling- Health and Wellness Spending account that provides up to $1,000 annually to ensure you can focus on the benefits that are important to you and your family - Flexible working options- Free meals on-site at the hospices- Continuous paid training and development opportunities so everyone has the opportunity to learn new skills and grow- Ongoing parental support including top up for maternity and parental leave and paid leave for new grandparentsYOUR ROLEJoin our dynamic People and Culture team as an integral member whose central responsibility is to care for staff so they can fulfill their roles to care for our children and families. Become an integral part of our dynamic People and Culture team. You will be responsible for developing and implementing effective communication strategies to enhance our employer brand, attract top talent, support employee retention, and promote diversity, equity, inclusion and belonging. Additionally, you will play a critical role in internal People and Culture communications, ensuring consistent messaging and engagement with our employees. You will also support the entire recruitment cycle for the organization, focusing on a positive candidate experience. If you have most of the required skills and experience, and you are eager to learn and grow, we encourage you to apply. We understand it is a demanding role, but we believe in supporting motivated individuals on their development journey. Take this opportunity to join our team!Responsibilities:- Develop and execute comprehensive employer branding strategies to enhance our organization's reputation and attract top talent from diverse backgrounds.- Create compelling content, including job descriptions, career profiles, blog posts, and social media updates, to showcase our inclusive employer brand and highlight our unique culture, commitment to DEIB and opportunities. - Collaborate with your People and Culture team to develop and implement internal communication plans and initiatives that promote DEIB, engage and inform employees, and contribute to an inclusive and equitable work environment.- Manage all HR communication channels, including intranet, emails, and internal platforms, to ensure diverse voices and perspectives are represented and that key messages on DEIB are effectively communicated.- Craft engaging content across various platforms to showcase our inclusive employer brand- Collaborate on internal communication plans promoting DEIB and an inclusive work environment- Craft and distribute internal HR announcements, policy updates, and HR-related campaigns that promote and foster an inclusive culture, ensuring employees feel valued, respected, and included.- Coordinate with various stakeholders to collect and share employee success stories, testimonials, and other relevant content to amplify all voices.- Monitor and analyze key metrics to measure the effectiveness of employer branding and internal HR communication initiatives, and make data-driven recommendations for improvement to enhance our efforts in attracting and retaining diverse talent.- Actively source diverse talent, expand talent pools, and implement strategies to reduce bias in the hiring process.- Develop and implement inclusive interviewing and assessment practices that promote equity and objectivity in candidate evaluation.- Stay updated on industry trends, best practices, and emerging technologies in employer branding, HR communications, and talent acquisition, and apply relevant knowledge to enhance our strategies.- Manage the alignment of messaging and ensure a consistent employer brand experience throughout the candidate journey, from attraction to onboarding, fostering a positive candidate experience.- Support employer brand activation at recruitment events, career fairs, and other external opportunities to attract top talent, increase brand visibility, expand our talent pool and strengthen our organization's reputation as an employer of choice.- Manage the organization's recruitment process from posting to offer.- Conduct market research and competitor analysis to stay updated on industry trends, benchmark employer branding initiatives, and identify areas of improvement.- Develop and maintain relationships with external partners, such as universities, professional organizations, and our DEIB partners to expand talent networks and promote the organization as an employer of choice.- Conduct exit and stay interviews, analyze and leverage data from employee feedback, and surveys to identify areas of improvement in employee experience, talent attraction, and retention strategies.- Monitor employer review platforms and respond to employee reviews, providing constructive feedback, addressing concerns, and promoting the organization's positive employer brand image.- Collaborate with the Communications and Marketing team to align external branding and messaging with the employer brand, ensuring consistency and alignment across all communication channels.- Assist in crisis communication and reputation management efforts related to HR issues, ensuring transparency, accuracy, and alignment with the organization's values and culture.- Stay informed about legal and regulatory changes related to HR practices, employer branding, and talent acquisition, ensuring compliance and providing guidance to stakeholders.- Collaborate with your People and Culture team to execute and improve onboarding and orientation programs for new employees, ensuring a smooth transition and integration into the organization.- Participate in HR and talent acquisition events, conferences, and industry forums to expand professional networks and stay current with industry trends.- Assumes other related responsibilities, as assigned. EDUCATION AND EXPERIENCERequired:- At least 3-5 years of experience in Human Resources and related experience in recruitment and communications, or a similar role- Experience in managing the recruitment cycle: shortlisting candidates, conducting interviews and reference checks, making offers with a focus on reducing bias and promoting diversity and inclusionAn asset - not essential:- Bachelor's degree in Human Resources, Business Administration, Communications, Marketing or the equivalent in practical experience- Experience with Applicant Tracking Systems - Designation as a Chartered Professional in Human Resources (CPHR)The successful candidate will take training and development to grow their skills in these areas.SKILLS- Expertise in employer branding, HR, communications, or related fields, with a demonstrated understanding of DEI principles and practices.- Excellent written and verbal communication skills, with the ability to create engaging and impactful content for various platforms and diverse audiences.- Project management skills, with the ability to prioritize and manage multiple initiatives simultaneously.- Proficiency in using social media platforms and other communication tools.- Data-driven mindset with experience in measuring and analyzing key metrics to evaluate the effectiveness of DEI-related communication initiatives.- Familiarity with recruitment and talent acquisition processes, including strategies for expanding talent pools and promoting equity in hiring.- Experience in managing the recruitment cycle: shortlisting candidates, conducting interviews and reference checks, making offers with a focus on reducing bias and promoting diversity and inclusion.- Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams and stakeholders.- Creative thinking and the ability to bring fresh ideas and innovative approaches to employer branding, talent attraction, DEI, and HR communications. Knowledge of employment laws, regulations, and best practices related to employer branding, HR communications, DEI, and inclusive hiring practices.You have: - Integrity, creativity, good judgment and objectivity- Excellent time management skills Able to thrive and effectively manage priorities in a changing, ambiguous environment.Please note: - Evidence of Health Canada approved vaccinations must be provided prior to your first day of work.- Flexibility is necessary, as this position may require occasional weekend and evening work and travel within and outside the Lower Mainland.RECRUITMENT PROCESSWe understand that the recruitment process is not a one size fits all, our inclusion values and flexibility extend to your hiring experience. Canuck Place is committed to providing inclusive access and accommodations throughout the application and selection process. We are continuously working to improve our systems, policies, and practices to ensure our employees, in all their diversity, can succeed. Should you require accessibility accommodation through the recruitment process, please let us know and we will work with you to meet your needs.Canuck Place Children's Hospice hires based on merit and is strongly committed to equality and diversity within its community and to a welcoming and inclusive workplace. We especially welcome applications from Indigenous persons, visible minority group members, persons with disabilities, people of all sexual orientations, genders and gender identities, members of the 2SLGBTQIA+ community.
Manager, HR Employee Services - 12 Month Limited Term
Equest, North Vancouver, BC
The Manager, HR Employee Services will develop, refine & implement back-end HR operational standards and administrative procedures to elevate the manager and employee experience, to enable growth and organizational capacity through best practices, process/system improvement methodologies and project management. This position will leverage leading edge technology and analytics to execute through standardization, governance and collaboration with the entire HR team.Note: This position qualifies for an optional hybrid work schedule after 90 days of onsite work and onboarding. Employee will be subject to the terms of the Flexible Work Policy Agreement. Note: This is a 12 month limited term employment opportunity including extended health benefits and 3-weeks' vacation.What you'll do Provide leadership to a team of HR Support Specialists responsible for the support of all HR administration and employee data maintenance Oversee the resolution of inquiries from employees, HR and managers. Build and execute strategy for the Human Resources Employee Services that drive improvements and positively impacts the employee experience Develops and implements the processes necessary to manage a multi-tier service center and ensures appropriate standards are in place to evaluate and optimize service delivery and service quality; including timely monitoring and management of calls, emails, data entry, surveys, etc. Create and maintain knowledge-based materials such as process workflows, detailed step-by-step procedures or job aides and ensures team usage Foster a collaborative team culture of high standards, strong productivity, executional excellence and innovation Provide high level of service to internal customers to enable the success of HR and the businesses they support Analyze key performance data to partner with internal and HR partners to identify, recommend and drive process improvements. Develop and collaborate in the development and implementation of both new and/or changes to supporting HR system Proactively identify opportunities and make recommendations for continuous improvement in various HR Systems and business intelligence tools and leads HR process improvement initiatives What you'll bring Bachelor's degree in Human Resources or equivalent combination of education and experience. 7-10 years of experience in human resources or business service operations team in a unionized environment 3-5 years management experience or equivalent project lead experience CPHR designation would be an asset Previous experience building an HR shared services model Proven ability to lead and inspire a team with a focus on team engagement and development Strong collaboration and influencing skills Strong operations management capabilities and experience managing large delivery focused teams Ability to set strategic vision and operationalize the vision into an execution plan/roadmap Proven ability to make judgment calls and sound, ethical decisions displaying a heightened level of responsibility, confidentiality, integrity and professionalism Strong attention to detail and high work standards in support of accurate, flawless delivery Ability to develop detailed work plans with appropriate resource requirements Project management skills including the ability to organize, execute and plan large-scale projects Experience implementing and managing HR technology programs including change management and communications Why you'll love working here This role provides you a very competitive salary in line with the successful candidate's experience. We also provide a best-in-class health and wellness benefits package for this position that includes such things as full health care (including unlimited physiotherapy), dental, vision, medical leave coverage, wellness/fitness reimbursement for memberships or registration fees, and an Employee Family Assistance Program (EFAP) through Homewood Health Parking is included and to assist those that are using transit, we operate a complimentary shuttle bus Monday through Friday with various pick up and drop off points around North Vancouver. The estimated salary for this position is $103,500 - $126,500. In determining final salary, Seaspan considers many factors including the successful Candidate's skillset and experience as well as position location and internal equity. The final base salary offer will be at the Company's sole discretion and presented as part of a competitive total compensation package.#LI-JG1 #LI-HYBRID
Sr. Data Migration Specialist responsible for migration of data from legacy system to MS Dynamics 365 for our financial services client
S.i. Systems, Toronto, ON
Sr. Data Migration Specialist responsible for migration of data from legacy system to MS Dynamics 365 for our financial services client Location: Downtown Toronto (hybrid)Duration: 12 months (possibility of extension)Job Description:Reporting to the Director of Applications and IT Transformations, the ERP Data Migration Consultant, will be a part the implementation of Microsoft Dynamics 365 Finance and Anaplan, a performance planning tool. Job Responsibilities: Lead the data readiness activities (assessment, cleansing, enrichment) for a workstreamLiaise with System Implementation partner on future state data readiness requirementsMaintain the data readiness backlog, including own and tasks of business SMEsDocument the business requirements for migration to target stateDocument the source to target mapping for migration to target state and assessing data gapsWork with ERP architecture team to identify / review integration pointsDesign, development and execution of data quality tests Must Have Skills:8+ years’ experience writing complex queries, stored procedures, and functions within a SQL Server environment.5+ years’ experience with data migrationsExperience migrating data from legacy ERP to MS Dynamics (F&O preferred)In-depth understanding of software development life cycles including Agile, project execution including software testing practicesKnowledge of software configuration and release management methodologiesExperience in interacting and coordinating data migration activities amongst multiple teams Apply
Bilingual Employee Relations Consultant (18-month contract)
BMO, Montreal, QC
Application Deadline: 04/30/2024Address: 105-119-129 rue St-Jacques OJob Family Group:Human ResourcesProvides expert employee relations advice and governance to an assigned portfolio to ensure that employee relations policies, practices and strategies support the business/group strategies and meet regulatory/legal requirements. Ensures that initiatives and HR solutions (programs and processes) are consistently and effectively implemented across the business groups. Supports various employee relations programs & initiatives managed internally and with vendors, including work related to acquisitions, divestitures, employment transitions, separation agreements, and outsourcing.Note: This is an 18-month contractBuilds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.Develops employee relations solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.Provides employee relations advice and guidance to assigned business/group on the implementation of solutions.Educates managers on all aspects of Labor Relations management including relevant HR policies, appropriate procedures and practices, legislation and regulations and employee relations related training and learning opportunities.Acts as a subject matter expert to interpret applicable regulations & policies and makes recommendations on how to resolve business issues.Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.Conducts independent analysis and assessment to resolve strategic issues.Provides support for severance and reductions in force (e.g., consulting with businesses, providing templates for severance packages, producing calculations & outplacement estimates, responding to inquiries from impacted employees/managers).Performs the initial intake and primary assessment for employee relations requests to determine facts, identify issues & mitigate risks.Provides input into the planning & implementation of operational programs and executes within required service level agreements and standardsProvides governance over employee relations matters by advocating the fair and equitable treatment of employees while ensuring that employee relations practices and strategies clearly support the business/group and enterprise strategies; has the dual challenge to protect the legal and legislative rights of both employees and the organization.Investigates employee complaints within area of expertise, provide solutions for resolution and ensuring that finds are documented.Builds effective relationships with internal/external stakeholders.Ensures alignment between stakeholders.May act as the point person for key vendor relationships (Supplemental Unemployment Benefit Plan Administrator, Career Transition Services, and Unemployment Claims Management) and manage operational programs.Breaks down strategic problems, and analyses data and information to provide employee relations insights (including employee transitions) and recommendations.Monitors and tracks program performance, and addresses any issues.Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.Exercises judgment to identify, diagnose, and solve problems within given rules.Works independently on a range of complex tasks, which may include unique situations.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.Law degree preferred.Appropriate HR designation preferred.Bilingualism is an asset.Technical proficiency gained through education and/or business experience.Verbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Analytical and problem solving skills - In-depth.Influence skills - In-depth.Data driven decision making - In-depth.This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Compensation and Benefits:$54,500.00 - $101,500.00Pay Type:SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
Bilingual Employee Relations Consultant (18-month contract)
BMO Financial Group, Montreal, QC
Application Deadline: 04/30/2024 Address: 105-119-129 rue St-Jacques O Job Family Group: Human Resources Provides expert employee relations advice and governance to an assigned portfolio to ensure that employee relations policies, practices and strategies support the business/group strategies and meet regulatory/legal requirements. Ensures that initiatives and HR solutions (programs and processes) are consistently and effectively implemented across the business groups. Supports various employee relations programs & initiatives managed internally and with vendors, including work related to acquisitions, divestitures, employment transitions, separation agreements, and outsourcing. Note: This is an 18-month contract Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives. Develops employee relations solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs. Provides employee relations advice and guidance to assigned business/group on the implementation of solutions. Educates managers on all aspects of Labor Relations management including relevant HR policies, appropriate procedures and practices, legislation and regulations and employee relations related training and learning opportunities. Acts as a subject matter expert to interpret applicable regulations & policies and makes recommendations on how to resolve business issues. Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. Conducts independent analysis and assessment to resolve strategic issues. Provides support for severance and reductions in force (e.g., consulting with businesses, providing templates for severance packages, producing calculations & outplacement estimates, responding to inquiries from impacted employees/managers). Performs the initial intake and primary assessment for employee relations requests to determine facts, identify issues & mitigate risks. Provides input into the planning & implementation of operational programs and executes within required service level agreements and standards Provides governance over employee relations matters by advocating the fair and equitable treatment of employees while ensuring that employee relations practices and strategies clearly support the business/group and enterprise strategies; has the dual challenge to protect the legal and legislative rights of both employees and the organization. Investigates employee complaints within area of expertise, provide solutions for resolution and ensuring that finds are documented. Builds effective relationships with internal/external stakeholders. Ensures alignment between stakeholders. May act as the point person for key vendor relationships (Supplemental Unemployment Benefit Plan Administrator, Career Transition Services, and Unemployment Claims Management) and manage operational programs. Breaks down strategic problems, and analyses data and information to provide employee relations insights (including employee transitions) and recommendations. Monitors and tracks program performance, and addresses any issues. Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus. Exercises judgment to identify, diagnose, and solve problems within given rules. Works independently on a range of complex tasks, which may include unique situations. Broader work or accountabilities may be assigned as needed. Qualifications: Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience. Law degree preferred. Appropriate HR designation preferred. Bilingualism is an asset. Technical proficiency gained through education and/or business experience. Verbal & written communication skills - In-depth. Collaboration & team skills - In-depth. Analytical and problem solving skills - In-depth. Influence skills - In-depth. Data driven decision making - In-depth. This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Compensation and Benefits: $54,500.00 - $101,500.00 Pay Type: Salaried The above represents BMO Financial Groups pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Groups expected target for the first year in this position. BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards Were here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, were focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.
Well being Specialist
Rogers, Toronto, ON
Well being Specialist We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love-and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!Well-Being Specialist Who we're looking for: We are looking for a talented Senior Well-Being Specialist to join our team and play a critical role in supporting employees navigating leaves due to medical reasons. Priorities are aimed at fostering timely, safe, and sustainable return-to-work programs, collaborating with our Human Resource Business Partners and the Managers and Employees they support. Your expertise will be utilized in providing advice and guidance to various stakeholders, contributing to a workplace culture that prioritizes inclusion and well-being. Your passion for Disability Management and an excellent customer-focused mindset will be key in making your mark within Canada's leading wireless, cable and media company. What you'll do: Second Tier Support to managing disability leaves of absence (E.g. STD, LTD, WCB, Medical Accommodations, Unpaid Medical Leaves etc.) with a focus on timely, safe, and sustainable return-to-work plans. Correspond with Third Party Disability Administrators and internal stakeholders (E.g. Leaders, Human Resources Business Partners, Benefits Administrators, Payroll etc.) Proactive approach to supporting medical leave accommodations and requests. Support non-compliance and non-support decisions with appropriate next steps. Support Early Intervention and Stay-at-work initiatives including clarifying medical restrictions and availability of workplace accommodations. Support wellness initiatives. Maintain high level of confidentiality and storing of all relevant documentation. Contribute to improving relevant HR programs, through analysis, delivery, and administration ensuring the streamlining and standardizing HR policies, practices, and processes. Provide exemplary customer service, by prioritizing and responding within a Shared Inbox in a timely and efficient manner. Assess needs and analyze complex and sensitive situations before recommending practical solutions for employees experiencing a disability or requiring an accommodation. Cooperative and productive workstyle working with diverse teams and employees to provide timely and appropriate responses. Participate in relevant training as required. What you bring: Bachelor's Degree/related disability diploma or equivalent experience is required. At least 3 years of Disability Case Management experience is required. 5 or more years will be an asset. Certified Disability Management Professional (CDMP) or working towards it and/or other relevant designations is an asset. Strong understanding of relevant legislation, policy, accommodations, WCB, disability management leave and governance including employment standard legislation is required. Proficiency in English is required for this position and French as a second language is an asset. Strong communication and customer service skills are required with the ability to prioritize your workload and pay close attention to detail. Experience in working in a unionized environment is an asset. What's in it for you? We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, employee discounts, and perks, including: Competitive salary & annual bonus. Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs. Hybrid work position - three days/week are required to be in the office and you can choose which days in office work best for you! If you are selected to move forward in the recruitment process, here is what you can expect: • 15-minute phone screen with your recruiter, 1-hour virtual interview with Hiring Manager, 30-minute final round virtual interview with Director of the team. Schedule: Full time Shift: Day Length of Contract: No Selection Work Location: No Selection, No Selection, No Selection Travel Requirements: None Posting Category/Function: Human Resources & Health and Safety Requisition ID: 301275 At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ . Successful candidates will be required to complete a background check as part of the hiring process. Posting Notes:CorporateLocation: Toronto, ON, CA Guelph, ON, CA Campbell River, BC, CA Bracebridge, ON, CA Miramichi, NB, CA Surrey, BC, CA Tsawwassen, BC, CA Ottawa, ON, CA Windsor, ON, CA Bowmanville, ON, CA Hamilton, ON, CA Prince George, BC, CA Bathurst, NB, CA Vernon, BC, CA North York, ON, CA Bradford, ON, CA Caraquet, NB, CA Saskatoon, SK, CA Waterdown, ON, CA Whistler, BC, CA Shediac, NB, CA Airdrie, AB, CA Strathmore, AB, CA Yarmouth, NS, CA Orleans, ON, CA Markham, ON, CA Stouffville, ON, CA Keddys Corner, NS, CA Fort McMurray, AB, CA Lasalle, QC, CA Brossard, QC, CA Owen Sound, ON, CA Penticton, BC, CA Unionville, ON, CA Courtenay, BC, CA Saint-Bruno, QC, CA Winnipeg, MB, CA Ancaster, ON, CA Cranbrook, BC, CA Cochrane, AB, CA Burlington, ON, CA Nepean, ON, CA Coquitlam, BC, CA Anjou, QC, CA Brooks, AB, CA Etobicoke, ON, CA Abbotsford, BC, CA Longueuil, QC, CA Port Coquitlam, BC, CA Kanata, ON, CA Richmond, BC, CA Edmonton, AB, CA Stratford, ON, CA Saint-Jerome, QC, CA Sudbury, ON, CA Wetaskiwin, AB, CA Toronto, ON, CA Okotoks, AB, CA Orillia, ON, CA Woodstock, ON, CA Corner Brook, NL, CA Gander, NL, CA Mississauga, ON, CA St Peters, NS, CA Whitby, ON, CA Waterloo, ON, CA Granby, QC, CA Vaudreuil-Dorion, QC, CA Collingwood, ON, CA Sherwood Park, AB, CA West Vancouver, BC, CA Barrie, ON, CA Richmond Hill, ON, CA Grand Falls-Windsor, NL, CA Summerside, PE, CA Brandon, MB, CA New Westminster, BC, CA Repentigny, QC, CA Truro, NS, CA Sherbrooke, QC, CA Peterborough, ON, CA East York, ON, CA Canmore, AB, CA Saint-Laurent, QC, CA Gloucester, ON, CA Beresford, NB, CA New Minas, NS, CA Dieppe, NB, CA Thornhill, ON, CA Cambridge, ON, CA Squamish, BC, CA Grande Prairie, AB, CA Pefferlaw, ON, CA Oakville, ON, CA Fort Saskatchewan, AB, CA Montreal, QC, CA Terrebonne, QC, CA Newmarket, ON, CA Fredericton, NB, CA Maple, ON, CA Belleville, ON, CA Niagara Falls, ON, CA Pickering, ON, CA St. John's, NL, CA Oromocto, NB, CA Brantford, ON, CA McLeods, NB, CA Saint-Hubert, QC, CA Oshawa, ON, CA Lachine, QC, CA St Catharines, ON, CA Russell, ON, CA Orangeville, ON, CA St. Albert, AB, CA Duncan, BC, CA Trois-Rivieres, QC, CA Dorval, QC, CA Sarnia, ON, CA Aurora, ON, CA Mont-Royal, QC, CA Kamloops, BC, CA Quebec, QC, CA Little Britain, ON, CA Simcoe, ON, CA Dundas, ON, CA Trenton, ON, CA Courtice, ON, CA Moncton, NB, CA Blainville, QC, CA Kincardine, ON, CA Concord, ON, CA Saint-Basile, NB, CA North Vancouver, BC, CA Grand-Sault/Grand Falls, NB, CA Glace Bay, NS, CA Levis, QC, CA Woodbridge, ON, CA Scarborough, ON, CA Pointe-Claire, QC, CA Camrose, AB, CA Sydney, NS, CA Chateauguay, QC, CA Saint John, NB, CA Vancouver, BC, CA Gatineau, QC, CA Mount Pearl, NL, CA Port Williams, NS, CA Timmins, ON, CA Lower Sackville, NS, CA Langley, BC, CA Midland, ON, CA Liverpool, NS, CA Ajax, ON, CA Beloeil, QC, CA Rocky View County, AB, CA Keswick, ON, CA Pembroke, ON, CA Saint-Leonard, QC, CA Fenelon Falls, ON, CA Kelowna, BC, CA Chilliwack, BC, CA Cornwall, ON, CA Stittsville, ON, CA St Thomas, ON, CA Red Deer, AB, CA Regina, SK, CA Nanaimo, BC, CA Bloomfield Station, PE, CA Rosemere, QC, CA Medicine Hat, AB, CA Burnaby, BC, CA Port Perry, ON, CA Salaberry-de-Valleyfield, QC, CA Georgetown, ON, CA Lethbridge, AB, CA Dartmouth, NS, CA Saint-Jean-sur-Richelieu, QC, CA Victoria, BC, CA Brampton, ON, CA Kingston, ON, CA Amherst, NS, CA Boisbriand, QC, CA Edmundston, NB, CA Calgary, AB, CA North Bay, ON, CA Bedford, NS, CA Thunder Bay, ON, CA Halifax, NS, CA Laval, QC, CA Tillsonburg, ON, CA Joliette, QC, CA Charlottetown, PE, CA Milton, ON, CA Sault Ste. Marie, ON, CA London, ON, CA Chatham, ON, CA Kitchener, ON, CA York, ON, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: QC, Real Estate, Payroll, Supply Chain, HR, Quality, Sales, Finance, Operations, Human Resources Apply now »