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Regional Administrative Manager Toronto Office
International Fastline Forwarding Inc., Mississauga, ON, CA
International Fastline Forwarding Inc. is a provider of both domestic and international shipping solutions. We offer a complete range of efficient transportation, logistics, and supply chain management services to meet the changing demands of businesses both internationally and domestically. The company’s core products and services include: International Transportation (Ocean, Air) with Customs Brokerage, Door Delivery, Trucking, Warehousing, Insurance and other logistic services.International Fastline Logistics Team is expanding and we are seeking a Regional Administrative Manager Toronto Office to organize and coordinate administration duties and office procedures. Our Regional Administrative Manager should be able to ensure the smooth running of the Toronto office and help to improve company procedures and day-to-day operation.Reporting directly to company Director in Vancouver, this role will create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, providing information to employees, hiring and firing, and communication between the Toronto office and headquarter in Vancouver, BC.Responsibilities:- Serve as the point person for office duties including: Maintenance, Mailing, Supplies, Equipment, Bills,- Schedule meetings with headquarter in Vancouver, BC;- Organize the office layouts and order stationery and equipment;- Maintain the office condition and arrange necessary repairs;- Partner with HR to update and maintain office policies as necessary;- Organize office operations and procedures;- Coordinate with IT department on all office equipment;- Ensure that all items are invoiced and paid on time;- Manage contract and price negotiation with office vendors, service providers and office lease;- Manage office G & A budget, ensure accurate and timely reporting;- Assist in the onboarding process for new hires;- Address employees queries regarding office management issues;- Manage and liaise with facility management vendors, including cleaning, catering and security services.Qualifications:· Bachelor’s degree in Business Administration or related administrative services field;· Knowledge of Office Administrator responsibilities, systems and procedures;· A minimum of 3 years’ experience in a similar leadership role;· Excellent time management, problem solving, attention to detail and organizational skills;· A creative mind with an ability to suggest improvement;· Strong technology skills including MS Office suite.Please send a current resume and cover letter outlining an overview of how you will leverage your previous expertise to ensure success in this role.The position will be full time (35 hours/week) and permanent with an hourly wage of $46.15/hour.Please submit your resume to apply . ONLY candidates chosen for an interview will be contacted. Please do not contact the company directly. No agencies please.
Internal Medicine Locum - Amherst
Nova Scotia Health Authority, Amherst, NS
Requisition ID: 157847 Opportunity Type: Locum Estimated Annual Salary: $350,000-$400,000 Type of Remuneration: FFS- fee for service Site Visit & Reallocation Allowance Programs: Yes For information and to determine eligibility for Department of Health and Wellness Incentives, please contact [email protected] About the Opportunity Cumberland Regional Health Care Centre (CRHCC) is looking for a 6 month locum to cover General Internal Medicine, call, inpatient and outpatient. The Internal Medicine group provides consulting service to Cumberland Regional Health Centre (all inpatient units) and surrounding Community Hospitals. In addition to providing consulting services, they are the MRP for ICU patients, which includes 5 beds and 2 stepdown beds. All members provide inpatient and outpatient consultant services. The department has access to CT scan, transthoracic echo, pulmonary function lab and exercise stress lab and treat a vast array of medical patients typical of General Internal Medicine and it's subspecialties including critically ill patients. CRHCC opened to patients in 2002. It provides high-quality, efficient care to residents of Amherst and surrounding areas as well as specialty services for residents of Cumberland County. Located in Upper Nappan just on the outskirts of Amherst, CRHCC has 46 inpatient beds. It offers a wide range of programs and services including primary and secondary services through in-patient, outpatient, and satellites: Services: ambulatory care anesthesiology cancer and supportive care cardiac respiratory services chronic pain services diabetes education services diagnostic imaging dietary and nutrition services emergency medicine general medicine intensive care unit internal medicine laboratory services medical and surgical unit mental health and addiction services obstetrics and gynecology occupational therapy otolaryngology palliative care physiotherapy volunteer services Locum Incentive Eligibility for Specialists The following will be paid to physicians for providing locum coverage as noted above: Minimum daily income guarantee- $1600/ full day coverage NSHA will consult with MSI (as administrator of Department of Health & Wellness-DHW programming) to estimate and determine the amount of the additional subsidy (on top of the daily income guarantee) based on but not limited to, contract rates, FFS billings, etc. DHW will make final determination Physicians will have the option of billing FFS, in which case all criteria other than the income guarantee and additional subsidy will apply. Per Diem at $100/day Mileage (as per locum program guidelines) Required CPSNS Licensing fees (if applicable) Cover flight costs - up to a maximum of $1500 (receipts required) Cover 100% of accommodations up to $350/night (receipts required) Travel time at $100 per hour up to a maximum of 10 hours (5 hours each way) per week. No travel time or expenses are payable for travel that is less than one hour total travel time roundtrip. Responsibilities Responsibilities include but are not limited to: Provide hospital and call support (for ICU and Internal Medicine) as required Participate in on call rotation Participate in outpatient care Provide advice and counsel to nearby rural hospitals Expected Hours Full Time On call requirement Qualifications Eligible for Licensure with the College of Physicians and Surgeons of Nova Scotia (CPSNS) Canadian Medical Protective Association (CMPA) Eligible for certification by the Royal College of Physicians and Surgeons of Canada (FRCSC) Community Details The Town of Amherst is located at the northeast end of the Cumberland Basin, an arm of the Bay of Fundy. Known as the gateway to Nova Scotia's culture and heritage, Amherst is the second largest ''small town'' in Nova Scotia and is known for its vibrant and active community. Home to the Amherst Ramblers, a junior hockey league, a popular running club, and an annual baseball tournament, an active lifestyle is present in everyday life. Walk, run, cycle, snowshoe or ski along Amherst’s picturesque 1.25 km marshside trail! No matter the season, there is something in Amherst for everyone. In addition to sport recreation activities, Amherst has an abundance of heritage centres that promote the tourism and business sector. With dozens of independent boutiques, services, restaurants, and chain stores, you'll find all you need here. We are a central hub in close proximity to. We're just a two hour drive from Halifax, 90 minutes from Stanfield International Airport, an hour from Prince Edward Island, and 40 minutes from Moncton, New Brunswick. For more info please visit: Amherst Health Care Recruitment Physicians in Nova Scotia provide fulfilling patient care which embraces family life, professional development and community involvement. That's what makes practicing medicine in Nova Scotia unique. Physicians are increasingly attracted to practices that offer team-based care to their patients and allow them to consult with their peers. The size and scale of Nova Scotia allows for better connections across the health care system. Your practice of medicine and your life is richer here. Nova Scotia is more than medicine. Nova Scotia Health Authority (NSHA) is committed to being a workforce that is free of discrimination, values diversity and is representative, at all job levels, of the people we serve. Our priority groups are Aboriginal People, African Nova Scotians, Persons with Disabilities and Recent Immigrants. Members of these groups are welcome to apply and self-identify if they wish to be considered under our Employment Equity policy.
114510 - Regional Director, Strategic Financial Planning
Vancouver Coastal Health, Vancouver, BC
Regional Director, Strategic Financial Planning Job ID 2023-114510 City Vancouver Work Location Exec - 601 W. Broadway, 11 flr Home Worksite 00 - Excluded - VCHA Labour Agreement Excluded Union 905 - Mgt/Excluded-VCHA (37.5 Hr) Position Type Baseline Job Status Regular Full-Time FTE 1.00 Standard Hours / Week 37.50 Job Category Leaders & Corporate Support Salary Grade 12 Min Hourly CAD $72.13/Hr. Max Hourly CAD $103.69/Hr. Shift Times 0830-1630 Days Off Saturday, Stats, Sunday Salary The salary range for this position is CAD $72.13/Hr. - CAD $103.69/Hr. Job Summary Come work as a Regional Director, Strategic Financial Planning with Vancouver Coastal Health (VCH)! Vancouver Coastal Health is looking for a Regional Director, Strategic Financial Planning to join the team Corporate Services team. Reporting to the Executive Director, Controller and Financial Services, the Regional Director leads in the development, planning and coordination of the health authority’s overall financial operating budget and multi-year financial plans, including overseeing the financial planning teams across the Communities of Care (CoC’s) and regional programs/services. The Regional Director provides health authority-wide leadership to: support strategic projects and initiatives, oversee Vancouver Coastal Health’s (VCH) financial performance management initiatives, and represent VCH Finance at regional and provincial tables to advance the health authority’s strategic priorities and mandate on behalf of the Executive Director. As a member of the senior VCH Finance leadership team, plan, implements and evaluates related resources in support of the strategic and operational needs of VCH, as well as informs the development of the strategies and goals to ensure the optimum delivery of appropriate financial services for VCH. Key partnerships include senior executive leaders and leaders across VCH as well as representatives from other Health Authorities, Health Shared Services BC/PHSA, and provincial government ministries to understand directives, and support in policy revision and development. Represents VCH and its entities’ interests in discussions and/or negotiations with government, other external organizations and agencies providing or requiring support services from the organization.Apply today to join our team! As a Regional Director, Strategic Financial Planning with Vancouver Coastal Health you will:Lead and direct the multi-year financial planning and business decision support functions for the organization, including overseeing the financial plans of the CoC’s. Develops funding strategies and business cases to support operational needs.Ensure the integration of key components of the strategic plan including regional programs, services plans, human resource strategies and other requirements. Aligns strategies across all stakeholders within the region when entity specific strategies may not be consistent with the desired regional/health authority approach.Achieve the organization’s operational and strategic objectives, and strategic projects and initiatives in a manner which ensures compliance with legislative frameworks, general accepted accounting principles and ensures that sound internal controls are in place to manage risk.Direct the preparation of long-range operating forecasts and scenarios. Supports long-range service planning activities including coordination, amalgamation, and/or integration of services to improve service, quality, and cost. Considers overall demand and develops plans that are regional in orientation, as well as sustainable and outcomes-focused.Develop the VCH performance management framework to measure and monitor organizational performance with respect to the financial and service plans according to governmental and organizational guidelines.Ensure the ongoing development and monitoring of required accountability documents, including the Government Letter of Expectations, the Health System Performance Framework, and the Annual Report. Represents the organization on related provincial steering committees.Develop business case methodology that allows for effective decision-making, prioritization and evaluation.Provide overall leadership and direction to team members using effective management techniques (E.G. coaching, mentoring, skills and leadership development and performance management).Carry out responsibilities in accordance with health and safety requirements. Immediately reports unsafe situations by notifying supervisor or other appropriate personnel.Perform other related duties as assigned. Qualifications Education & Experience Current Masters’ Degree in Business Administration supplemented by a minimum of twelve (12) years’ recent, related experience in progressively more senior financial management, strategic planning leadership roles in large, complex organizations or an equivalent combination of education, training and experience. Knowledge & Abilities Demonstrated ability in nursing practice related to designated client group - Acute Medicine; including but not limited to patients with complex diseases, respiratory therapies, IV therapies, substance abuse & addictions, and nutritional therapies.Demonstrates expert ability to develop and implement financial and planning policies/strategy and to identify and implement improvement initiatives.Comprehensive knowledge of accounting principles, financial and best practices and generally accepted accounting principles, as well as applicable legislation, healthcare issues and operations.Effectively communicates both verbally and in writing to lead, influence, and collaborate with a variety of stakeholders both internal and external to the organization.Proven leadership and management skills with an excellent sense of corporate priority and a strong business acumen.Demonstrates expertise and leadership in coordinating cross-organizational financial planning activities.Effectively problem-solves with a global perspective to incorporate the organization’s systems and strategies when developing viable solutions to problems.Physical ability to perform the duties of the position. Closing Statement As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required. If you have any questions, please reach out to Orlando Cerrato, Manager, Executive Talent Acquisition at [email protected]. WHY JOIN VANCOUVER COASTAL HEALTH? VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and ''going first'' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work. Comprehensive health benefits package, including MSP, extended health and dental and municipal pension planGrow your career with employer-paid training and leadership development opportunitiesWellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate familiesAward-winning recognition programs to honour staff, medical staff and volunteersAccess to exclusive discount offers and deals for VCH staff Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person. Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2023.Only short-listed applicants will be contacted for this posting.***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health. Options Apply NowApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMSwww.icims.com
Customer Service Reprensentative
BMO Financial Group, Magog, QC
Application Deadline: 04/28/2024 Address: 498 rue Principale ouest Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives. Identifies customer needs and initiates referrals to BMO colleagues. Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch. Welcomes customers warmly and meets their banking service and transactional needs with seamless execution. Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO. Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs. Contributes to meeting branch business results and the customer experience. Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities). Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU). Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements. Acts as a key member of a collaborative and versatile branch and market team. Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice. Organizes work information to ensure accuracy and completeness. Takes the initiative to find creative approaches that make each customers experience feel personal. Looks for ways to contribute to the ongoing improvement of the overall branch customer experience. Contributes to business results and the overall experience delivered in the branch. May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts. Follows through on risk and compliance processes and policies to ensure we safeguard our customers assets, maintain their privacy, and act in their best interest. Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry. Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations. Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering. Complies with legal and regulatory requirements for the jurisdiction. Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements. Completes standardized tasks under supervision. Performs initial problem solving within given rules/limits & escalates when required. Broader work or accountabilities may be assigned as needed. Qualifications: No prior experience necessary; post-secondary degree or certification in related field of study is desirable. High-level knowledge of personal, commercial and partner offers, and how each can best serve customers individual needs. Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications. Highly skilled at helping people who dont find digital applications intuitive to gain confidence in how to use them and to understand their benefits. Projects a professional presence. Basic knowledge of specialized sales and business banking solutions to refer to specialists. Passionate commitment to helping customers. A focus on delivering a personal experience to customers. Resourceful self-starter with courage and confidence to approach customers. Readiness to collaborate and work in different capacities as part of a team. Strong interpersonal skills, including the ability to build rapport and connections with customers. An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges. Basic knowledge learned on the job. Verbal & written communication skills - Basic (in business environment). Organization skills - Basic (in business environment). Collaboration & team skills - Basic (in business environment). This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Compensation and Benefits: $33,850.00 - $44,000.00 Pay Type: Salaried The above represents BMO Financial Groups pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Groups expected target for the first year in this position. BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards Were here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, were focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.
Team Leader | Mental Health & Substance Use (ACT)
Interior Health Authority, Kelowna, BC
Position SummaryInterior Health has an exciting relief Full Time opportunity now available for a Team Leader, Mental Health & Substance Use (Assertive Community Treatment-ACT) team at the Outreach Urban Health Centre in Kelowna, B.C. Who are we looking for?We are seeking an experienced mental health professional with experience in a leadership capacity and with the ability to form strong relationships to join our team. Salary Range:Effective April 1, 2024, the pay scale for this position is $47.24 to $58.99What we offer:• Competitive salary and an attractive remuneration package• Career Growth• Employer paid training/education• Employer paid vacation (per collective agreement)• Medical Service Plan• Employer paid insurance premiums • Extended Health & Dental coverage • Contribution to Municipal Pension Plan• Balanced lifestyleWhat Will You Work On?A team leader with community Mental Health & Substance Use is responsible for the day-to-day operation and clinical supervision of staff in the specific programs. The team lead will provide program support, liaise with community partners and mentor and support clinical staff in the program.The Team Leader provides line leadership, supervision, clinical support, service delivery level problem solving to multidisciplinary Mental Health & Substance Use teams, and direct client care as required.The Team Leader works to deliver high quality, client focused programs across the continuum of community services and provides liaison to local agencies and other service providers. The Team Leader is also responsible for the planning, implementation, coordination, and evaluation of clinical practice to ensure quality client care outcomes.Scheduling Information:Shift times are from 08:00 to 16:00 hours. This role has a regular overnight on-call component.About this location/unitThis position is with the Assertive Community Treatment (ACT) team which is an outreach role supporting clients with severe and persistent mental illness and/or addictions.ACT is a team treatment approach designed to provide comprehensive, community-based psychiatric treatment, rehabilitation, and support to persons with serious and persistent mental illness such as schizophrenia. Among the services ACT teams provide are: case management, initial and ongoing assessments; psychiatric services; employment and housing assistance; family support and education; substance abuse services; and other services and supports critical to an individual's ability to live successfully in the community. Clients served by ACT are individuals with serious and persistent mental illness or personality disorders, with severe functional impairments, who have avoided or not responded well to traditional outpatient mental health care and psychiatric rehabilitation services. Persons served by ACT often have co-existing problems such as homelessness, substance abuse problems, or involvement with the judicial system.How Will You Make an Impact?Joining our IH team will allow you to challenge yourself professionally while enjoying all the personal pursuits available to you within this fantastic community. Mental health professionals are able to improve the outlook for people who may feel hopeless and lost as well as improve the navigation of services for families. How Will We Help You Grow?The Team Leader will be a part of a supportive team and will have the opportunity to develop knowledge of all community based Mental Health & Substance Use services. In addition, the team lead will have the opportunity to support a larger vision of substance use services. There is ongoing opportunity to mentorship and education. Reasons to Apply at Interior Health... What we can do for youWe offer a work environment conducive to growth and development of strong clinical skills and a work environment that supports and promotes psychological health & safety for all. We offer the opportunity to have a balanced lifestyle that allows you to maintain the quality of life you desire. Come live, work and play where others only vacation. Make a difference. Love your work. Apply today!QualficationsEducation, Training, and Experience:• A Master’s Degree (from an accredited educational institution) in a social or behavioral science field relevant to the position. • Four years recent related experience including experience in individual, family and group modalities of practice in the clinical specialty of the assigned area.• One year recent experience in a leadership capacity, or an equivalent combination of education, training and experience.• Current valid BC driver’s license.As part of your application, please ensure to:• Upload your resume, cover letter (if Out of Province indicate if you are relocating to the area and when)• Upload a copy of your Master’s Degree• Upload copy of your Driver’s License (Class V)
Front Office Administrator- Crown (Temp)
Equest, Fort Mcmurray, AB
Job Description Civeo Crown Services is currently looking to fill a position for a Front Office Administrator (FOA) at our Athabasca lodge for a Temporary Position. The successful candidate will be responsible for providing administrative support with a particular focus on reservations and customer service. The FOA will work as a member of the Front Office Team to achieve overall performance goals identify opportunities and maintain an efficient, effective work environment. Reporting to the designated supervisor, the successful candidate will work 20 days on and 10 days off rotation, which may include days, nights, weekend shifts and statutory holidays. Key Responsibilities: • Providing administrative support to the Front Office Supervisor • Data Entry • Guest Services (handling reservation and guest inquiries both in person and over the telephone) • Provide exceptional customer service • Other duties as assigned Qualifications: • Ability to meet deadlines (email, telephone inquiries, guest inquiries) • Computer literate with Microsoft Office programs, and Hotel reservation systems • Must be willing to work shift work • Previous hotel experience working in a front desk capacity is an asset • Attention to detail and problem-solving ability • Ability to work independently with little supervision • Ability to multitask and work in a fast paced environment • Possess a positive, friendly and professional attitude • Ability to work well with peers in a group environment • Excellent verbal and written communication skills • Excellent organizational and time management skills Working Conditions • Ability to work in rotational shifts in a remote environment • Manual dexterity required to use desktop computer and peripherals • Overtime as required While we own an incredible responsibility to provide remarkable service to our guests from various walks of life, we are also strongly committed to providing inclusive, equitable and respectful workplace to our employees and for our communities we serve. We continuously seek to improve our diversity and inclusion practices to establish a respectful and collaborative workforce. In pursuit of our diversity and inclusion values, we seek applicants with a varied range of skills, experiences, and competencies. All those qualified individuals who would further contribute to our diversification are encouraged to apply.
Customer service WFM
HLS Therapeutics, Inc, Nova Scotia, NS
HLS Therapeutics, Inc. specializes in innovative therapies for cardiovascular and central nervous system disorders, striving to improve patient outcomes and healthcare standards.As a Customer Service Representative, you'll be pivotal in ensuring top-notch satisfaction for healthcare professionals, patients, and partners.Key Responsibilities:Handle inquiries via phone, email, and other channels promptly and professionally.Provide accurate information on products, services, and programs.Assist with order processing and issue resolution efficiently.Maintain detailed records and collaborate with cross-functional teams.Qualifications:High school diploma or equivalent required; bachelor's degree preferred.Previous customer service experience in healthcare or pharmaceuticals preferred.Strong communication, problem-solving, and organizational skills.
Customer service WFM
Company Confidential, Newfoundland and Labrador, NL
HLS Therapeutics, Inc. specializes in innovative therapies for cardiovascular and central nervous system disorders, striving to improve patient outcomes and healthcare standards.As a Customer Service Representative, you'll be pivotal in ensuring top-notch satisfaction for healthcare professionals, patients, and partners.Key Responsibilities:Handle inquiries via phone, email, and other channels promptly and professionally.Provide accurate information on products, services, and programs.Assist with order processing and issue resolution efficiently.Maintain detailed records and collaborate with cross-functional teams.Qualifications:High school diploma or equivalent required; bachelor's degree preferred.Previous customer service experience in healthcare or pharmaceuticals preferred.Strong communication, problem-solving, and organizational skills.
Customer service WFM
HLS Therapeutics, Inc, Prince Edward Island, PE
HLS Therapeutics, Inc. specializes in innovative therapies for cardiovascular and central nervous system disorders, striving to improve patient outcomes and healthcare standards.As a Customer Service Representative, you'll be pivotal in ensuring top-notch satisfaction for healthcare professionals, patients, and partners.Key Responsibilities:Handle inquiries via phone, email, and other channels promptly and professionally.Provide accurate information on products, services, and programs.Assist with order processing and issue resolution efficiently.Maintain detailed records and collaborate with cross-functional teams.Qualifications:High school diploma or equivalent required; bachelor's degree preferred.Previous customer service experience in healthcare or pharmaceuticals preferred.Strong communication, problem-solving, and organizational skills.
Front Office Administrator- CROWN (Surmont)
Equest, Alberta, AB
Job Description Civeo Crown Services Employees LP is currently looking to fill a position for a Front Office Administrator (FOA) at our SURMONT lodge. The successful candidate will be responsible for providing administrative support with a particular focus on reservations and customer service. The FOA will work as a member of the Front Office Team to achieve overall performance goals identify opportunities and maintain an efficient, effective work environment. Reporting to the designated supervisor, the successful candidate will work 20 days on and 10 days off rotation,10-hour shifts which may include days, nights, weekend shifts and statutory holidays.Key Responsibilities:• Providing administrative support to the Front Office Supervisor• Data Entry• Guest Services (handling reservation and guest inquiries both in person and over the telephone)• Provide exceptional customer service• Other duties as assignedQualifications:• Ability to meet deadlines (email, telephone inquiries, guest inquiries)• Computer literate with Microsoft Office programs, and Hotel reservation systems• Must be willing to work shift work• Previous hotel experience working in a front desk capacity is an asset• Attention to detail and problem-solving ability• Ability to work independently with little supervision• Ability to multitask and work in a fast paced environment• Possess a positive, friendly and professional attitude• Ability to work well with peers in a group environment• Excellent verbal and written communication skills• Excellent organizational and time management skills• Must be able to pass a pre-access Drug & Alcohol testWorking Conditions• Ability to work in rotational shifts in a remote environment• Manual dexterity required to use desktop computer and peripherals• Overtime as requiredWhile we own an incredible responsibility to provide remarkable service to our guests from various walks of life, we are also strongly committed to providing inclusive, equitable and respectful workplace to our employees and for our communities we serve.We continuously seek to improve our diversity and inclusion practices to establish a respectful and collaborative workforce. In pursuit of our diversity and inclusion values, we seek applicants with a varied range of skills, experiences, and competencies. All those qualified individuals who would further contribute to our diversification are encouraged to applyCiveo is committed to the principle of employment equity. We welcome diversity and encourage all who are qualified to express their interest.
Payroll Administrator
LifeLabs, Etobicoke, ON
LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you. Reports to: Manager, Payroll Purpose of the Role Reporting to the Manager, Payroll, this candidate will assist in processing timely and accurate biweekly payroll for 5000+ employees. This candidate will act as a source of information relating to payroll policies and will comply with internal and external audit requirements. The Administrator has a clear understanding of payroll legislation and processing functions and supports the Manager and Specialists in ensuring the successful processing bi-weekly payroll runs. This individual supports audits of produced payrolls, identifies causes of errors and works with team to find solutions. As appropriate works with Manager, Payroll to handle unusual situations. This is a Full Time, Hybrid role based at 30 International Blvd, Toronto, M9W 5P3. Core Accountabilities Review produced payroll to ensure source documentation is accurately reflected within the HRIS and payroll system. Provide best suggestions possible root causes of errors and exceptions Processes ROE's accurately and within the required deadlines as per Service Canada Guidelines Administer garnishments as per legislative requirement Provide exceptional customer service to stakeholders via email or phone Prepare all required union dues and remitted to the required Stakeholders Prepare monthly FTE Pre & Post Audit of bi-weekly payrolls Works with the team to ensure payroll procedures are documented. Provides backup to Payroll Specialist during absences. Under the direction of the Manager, Payroll, complete regular audits of payroll processes and data. Researches and resolves issues, identifies causes of errors and provides recommendations on potential solutions and next steps for correction. Supports Manager in the completion of other annual or adhoc audit requirements. Works with Manager and Payroll Specialists on the successful completion of all year end processes. Qualifications and Skills 1-2 Years of payroll Administration experience Community College - 1 Year financial program Knowledge of payroll process including ROE, statutory deductions, Collective Agreements, CRA Legislation and garnishments Union experience is an asset Experience in Ceridian is an asset Kronos experience is an asset Must be a team player and demonstrate the ability to develop and sustain cooperative working relationships with employees at all levels Prioritize effectively to meet deadlines and commitments Strong communications skills Must have Strong computer skills (Microsoft Office Outlook, Word, PowerPoint, Excel) Able to handle sensitive information with discretion and confidentiality Work cooperatively with other payroll staff to ensure proper workflow and coverage #LI SW1 #INDEED This is a hybrid role. Hiring Range: 46,700 - 59,500 The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity. Employee Benefits: In this position, you will be eligible to participate LifeLabs’ group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans. Retirement Savings Plan: The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs. Vacation Entitlement: In this position, you will be entitled to vacation. We promote a healthy work-life balance and expect your full vacation to be taken each year. Employee Wellness: LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars. We have been recognized in the industry for our focus on mental health supports. Employee Giving program: Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization. In addition, LifeLabs offers professional development and membership reimbursement, access to preferred rates and discount programs - WorkPerks, Home and Auto Insurance, Costco Membership, etc. - and Optional Health-related Benefits. At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected. In accordance with LifeLabs’ Accessibility Policy, the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [email protected]. We are committed to the ongoing development of our diversity, equity, and inclusion (DEI) program and have taken steps to strengthen our commitment to our team members and customers, to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves. At LifeLabs, we know that we are Stronger Together and that we will benefit from the unique perspectives and experiences that each team member offers. Vaccinations are highly encouraged at LifeLabs’. Vaccinations may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be fully vaccinated with the current Government approved COVID-19 vaccinations. Job Segment: Payroll, Healthcare Administration, Counseling, Equity, Laboratory, Finance, Healthcare, Science
Cash - Customer service - Cash office
Loblaw Companies Ltd - Head Office, Port Elgin, ON
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and experiences to help Canadians Live Life Well.At Your Independent Grocer, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We have opportunities for hard working, enthusiastic and reliable people just like you.Why is this role important Our Cashiers connect with customers through delightful conversations and efficient transactions to create a memorable in-store shopping experience. What you’ll do Provide great customer serviceScan products and process customer transactions accuratelySupport in the delivery of company-directed promotions and programsHandle cash and credit card transactions Keep the register area neat and stocked with essential suppliesAssist customers with general inquiriesMaintain a positive environment in the storeWho you are A team player with good communication skillsAdaptable in a fast-paced work environmentResourceful and courteous when resolving inquiriesMotivated to learn new things and delivering great customer serviceExperience you bringGood news! No previous experience is required. We provide you with training to set you up for success!What you bring Flexibility to work a variety of hours which may include days, evenings, and weekendsAble to move 25lbs and remain in a stationary or standing position for entire shiftsOur commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our employees progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our employees, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. Please Note:Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process. NOTE: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “Your Independent Grocer” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.
Team Leader | Mental Health ACSS
Interior Health Authority, Trail, BC
Position SummaryInterior Health has an exciting Permanent Full Time opportunity now available for a Team Leader, Mental Health Adult Community Support Services (ACSS) at the Kiro Wellness Centre in beautiful Trail, B.C. Who are we looking for?We are seeking an experienced mental health professional with experience in a leadership capacity and with the ability to form strong relationships to join our team. Salary Range:Effective April 1, 2024, the pay scale for this position is $49.02 to $61.21What we offer:• Competitive salary and an attractive remuneration package• Career Growth• Employer paid training/education• Employer paid vacation (per collective agreement)• Medical Service Plan• Employer paid insurance premiums • Extended Health & Dental coverage • Contribution to Municipal Pension Plan• Balanced lifestyleWhat Will You Work On?As a Team Leader within Community Mental Health, the incumbent holds the responsibility for overseeing the day-to-day operations and clinical supervision of staff within specific programs. This role entails providing program support, fostering relationships with community partners, and offering mentorship and guidance to clinical personnel within the program.The Team Leader assumes a pivotal role in providing line leadership, supervision, and clinical support, while also addressing service delivery challenges within multidisciplinary Mental Health & Substance Use teams. Additionally, direct client care is administered as necessary to ensure optimal service provision.Furthermore, the Team Leader is dedicated to delivering high-quality, client-centered programs across various community service settings, while establishing effective liaisons with local agencies and service providers. In close collaboration with the Program Manager, the Team Leader contributes to the planning, implementation, coordination, and evaluation of clinical practices to uphold superior client care outcomes.Scheduling Information:Shift times are from 08:00 to 16:30 hours. Days of work are Monday to Friday.How Will You Make an Impact?Joining our IH team will allow you to challenge yourself professionally while enjoying all the personal pursuits available to you within this fantastic community. Mental health professionals are able to improve the outlook for people who may feel hopeless and lost as well as improve the navigation of services for families. How Will We Help You Grow?The Team Leader will be a part of a supportive team and will have the opportunity to develop knowledge of all community based Mental Health & Substance Use services. In addition, the team lead will have the opportunity to support a larger vision of substance use services. There is ongoing opportunity to mentorship and education. Reasons to Apply at Interior Health... What we can do for youWe offer a work environment conducive to growth and development of strong clinical skills and a work environment that supports and promotes psychological health & safety for all. We offer the opportunity to have a balanced lifestyle that allows you to maintain the quality of life you desire. Come live, work and play where others only vacation. Make a difference. Love your work. Apply today!QualficationsEducation, Training, and Experience:• A Master’s Degree (from an accredited educational institution) in a social or behavioral science field relevant to the position. • Four years recent related experience including experience in individual, family and group modalities of practice in the clinical specialty of the assigned area.• One year recent experience in a leadership capacity, or an equivalent combination of education, training and experience.• Current valid BC driver’s license.As part of your application, please ensure to:• Upload your resume, cover letter (if Out of Province indicate if you are relocating to the area and when)• Upload a copy of your Master’s Degree• Upload copy of your Driver’s License (Class V)
WFH Customer Service/Data Entry (remote) - Urgent Position 2
Company Confidential, Vancouver, BC
The Customer Service / Data Entry Representative will provide a wide variety of administrative and staff support services for our claims cordination teamYou will primarily be doing data entry of claims information into our claims management systemsFollow up on missing information in order to process the claimReview invoices to ensure accuracyCompile reports from systems with claims informationBenefitsWe offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more
Customer service remote position
Company Confidential, Quebec City, QC
The Customer Service / Data Entry Representative will provide a wide variety of administrative and staff support services for our claims cordination teamYou will primarily be doing data entry of claims information into our claims management systemsFollow up on missing information in order to process the claimReview invoices to ensure accuracyCompile reports from systems with claims information
First Nations / Inuit / Métis - Associate, Customer Service BMO Virtual Connect
BMO Financial Group, Toronto, ON
Application Deadline: 06/29/2024 Address: VIRTUAL59 - HomeRes - ON - BMO Job Family Group: Retail Banking Sales & Service We invite all experienced and aspiring First Nations / Inuit / Mtis professionals to apply to roles featured on BMOs Indigenous Careers landing page, as well as all those on BMOs Career Page. Qualified First Nations / Inuit / Mtis applicants applying through these postings will be considered for open job vacancies, where they exist, or added to our Indigenous Talent Network and matched to other upcoming opportunities. This is part of BMOs ongoing commitment to Indigenous applicants. Our recruitment team will reach out to those selected for further consideration. Understands customer needs and provides credit and lending-related sales and service to BMO customers or prospects. Advises customers on lending/credit strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups as needed. Integrates marketing promotions and programs into customer conversations when appropriate. Probes to understand customer needs and provides advice related to personal banking and lending strategies in the best interests of the customer. Escalates complex or unresolved customer situations to managers as required. Performs any required activities to ensure customers requests are accurately processed. Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations in a professional manner. Collaborates with internal and external stakeholders in order to deliver on business objectives. Manages all transactional outcomes of customer calls or refers to appropriate internal business groups. Maintains the confidentiality of customer and Bank information. Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering. Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions. Completes standardized tasks under supervision. Performs initial problem solving within given rules/limits & escalates when required. Broader work or accountabilities may be assigned as needed. Qualifications: High school diploma or equivalent work experience. Knowledge of personal banking products. Knowledge of competitive marketplace and trends in product offerings. Knowledge of contact centre operational processes and policies. Knowledge of call centre technology, processes and metrics. Basic knowledge learned on the job. Verbal & written communication skills - Basic (in business environment). Organization skills - Basic (in business environment). Collaboration & team skills - Basic (in business environment). Compensation and Benefits: $33,850.00 - $44,000.00 Pay Type: Salaried The above represents BMO Financial Groups pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Groups expected target for the first year in this position. BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards Were here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, were focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.
First Nations / Inuit / Métis - Associate, Customer Service BMO Virtual Connect
BMO, Ontario, ON
Application Deadline: 06/29/2024Address:VIRTUAL59 - HomeRes - ON - BMOWe invite all experienced and aspiring First Nations / Inuit / Métis professionals to apply to roles featured on BMO's Indigenous Careers landing page, as well as all those on BMO's Career Page. Qualified First Nations / Inuit / Métis applicants applying through these postings will be considered for open job vacancies, where they exist, or added to our Indigenous Talent Network and matched to other upcoming opportunities. This is part of BMO's ongoing commitment to Indigenous applicants. Our recruitment team will reach out to those selected for further consideration. Understands customer needs and provides credit and lending-related sales and service to BMO customers or prospects. Advises customers on lending/credit strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups as needed.Integrates marketing promotions and programs into customer conversations when appropriate.Probes to understand customer needs and provides advice related to personal banking and lending strategies in the best interests of the customer.Escalates complex or unresolved customer situations to managers as required.Performs any required activities to ensure customer's requests are accurately processed.Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations in a professional manner.Collaborates with internal and external stakeholders in order to deliver on business objectives.Manages all transactional outcomes of customer calls or refers to appropriate internal business groups.Maintains the confidentiality of customer and Bank information.Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.Completes standardized tasks under supervision.Performs initial problem solving within given rules/limits & escalates when required.Broader work or accountabilities may be assigned as needed.Qualifications:High school diploma or equivalent work experience.Knowledge of personal banking products.Knowledge of competitive marketplace and trends in product offerings.Knowledge of contact centre operational processes and policies.Knowledge of call centre technology, processes and metrics.Basic knowledge learned on the job.Verbal & written communication skills - Basic (in business environment).Organization skills - Basic (in business environment). Collaboration & team skills - Basic (in business environment).Grade:2Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Records Administrator, Records, Information and Privacy
College of Physicians and Surgeons of BC, Vancouver, BC
Full-time, permanentPosition summaryReporting to the director, records, information & privacy the records administrator is responsible for maintaining the corporate central filing operations, both on-site and off-site, and supporting the administrative needs including the electronic document and records management system (EDRMS) of the Records, Information and Privacy team.The records administrator is also responsible for the timely retrieval and return of files and boxes to archival and inactive records storage.This full-time position can work from home up to two days per week if desired.Duties and responsibilitiesDuties include but are not limited to the following:work as a collaborative member of the College’s records, information and privacy team and participate in the overall operations of the records, information and privacy department, and provide guidance and assistance to all College staff on RIM matterssort, classify and file records generated and received by staff throughout the College for integration into the file system. Filing documents may be completed in either an electronic or paper-based systemprovide administrative support concerned with RIM strategies and compliance with applicable legislative requirements and College’s RIM policies and procedureswork with the records team members and other College departments to coordinate, process and facilitate the transfer of records to off-site storage, including preparation and verification of boxes of recordsprepare destruction forms for eligible contentmaintain central registrant files in accordance with established records management proceduresupdate registrant index list on a regular basisprovide College staff with general assistance and information on the use of the main file room and established records management procedures, including file organization, maintenance and retrieval, and the use of file-out foldersretrieve and refile archival records as requested by staffcoordinate the semi-active or inactive records storage and ensure the timely retrieval and return of the files and boxes to inactive records storageupdate document tracking systems accordingly, including off-site retrievals, physical holdings and vendor transactionsliaise with departments on quality control of file listings and inactive storage materialsensure that records are complete and securedprocess requests from registrants and patients for medical records that are in the custody of the Collegemaintain inventories of records and archival suppliesprovide reference services to staff on records management and archival inquiriesvalidate and reconcile vendor work orders and invoicessupport the records management specialist and records management analyst with the maintenance of the EDRMS including digitization effortssupport workflows related to legal holdsensure all records practices adhere to College standards and policiesperform such other duties as required by the director, records, information and privacySkills and qualificationsRequired skills and qualifications include:completion of grade 12, supplemented by diploma or certificate in Records Management, Information management, or Library Technician programknowledge, expertise and cumulative experience working in areas of file management, reference and retrieval services in an office environmentability to exercise tact and discretion when handling sensitive and confidential informationability to maintain attention to detail, prioritize and complete tasks in a timely manner with minimal supervisioneffective organizational, verbal and written communication skillsability to work independently and to work well with others as part of a teamstrong working knowledge and experience using Microsoft Word, Excel, Outlook and Teamsmust be able to perform physical tasks such as standing for long periods of time and lifting boxes up to 25 pounds The compensation range for this position is $46,421 to $58,026 per year. The College is committed to our ongoing journey to be a diverse, equitable and inclusive place to work. All interested applicants, regardless of age, family or marital status, physical or mental disability, race, colour, religion, place of origin, and ancestry, Indigenous identity, gender identity or expression, sex, sexual orientation political belief, socio-economic background, criminal conviction or any other characteristic protected by applicable law, are strongly encouraged to apply. Accommodations are available upon request for candidates taking part in the recruitment and selection process. The College values the strength diversity brings to our workplace, so if you’re excited about a career at the College but your past experience doesn’t align perfectly with the current job postings or you are not ready to apply yet, we encourage you to create an employee profile in the careers portal and our HR team will be able to see your skills and proactively match you with other roles more closely aligned to your experience and skillset. The College of Physicians and Surgeons of BC is located on the unceded and traditional territory of the Coast Salish peoples, including the territories of the hən̓q̓əmin̓əm̓ speaking peoples―the xʷməθkʷəy̓əm (Musqueam) and sel̓íl̓witulh (Tsleil-Waututh) Nations, and the Sḵwx̱wú7mesh-ulh Sníchim speaking peoples―the Sḵwx̱wú7mesh (Squamish) Nation.We acknowledge the rights and title of BC First Nations whose territories span across the province. These territories recognize that laws, governance, and health systems tied to lands and waters have existed here since time immemorial.How To ApplyAll applications for this position must be submitted via the College website: https://can232.dayforcehcm.com/CandidatePortal/en-US/cpsbc/Posting/View/336 We thank all applicants for their interest; however, only those selected for an interview will be contacted. 
Customer Service & Client Care
La Coopérative Funéraire du Grand Montréal, Longueuil, QC
FORMATION & EXPÉRIENCEDEC en thanatologie OU DEC relatif aux relations humaines, au service à la clientèle, à la relation d’aide ou à l’hôtellerieExpérience dans le milieu funéraire (atout)D’autres expériences et compétences peuvent compenser la formation académiqueExcellente communication française parlée et écrite et connaissance professionnelle de l’anglaisConnaissance informatique de base & d’un logiciel de gestion client (atout)Connaître les éléments clés de l’excellence en contact clientCONDITIONS DE TRAVAILÊtre disponible pour se déplacer dans les autres succursales de la Coopérative pour des fins de remplacement ou de surcroît de travailPoste à temps plein (35 h/semaine)Horaire de travail à déterminer : mardi au samedi ou dimanche au jeudiSalaire : à partir de 23,94$/h sans diplôme de thanatologie ou 25,24$/h avec diplôme de thanatologieUniforme fourniRégime d’assurance collective après 3 mois de serviceParticipation à un REER collectif après 1 an de serviceProgramme de santé bien-êtrePAECafé gratuitActivités d'entreprise (bénévolat, party d’été, party de noël, etc.)VOTRE QUOTIDIEN AU SEIN DE LA COOPÉRATIVERencontrer des familles pour des arrangements préalables, des arrangements funéraires lors de décès, des demandes d’informations ou de soumissions ;Expliquer aux familles la nature des services funéraires offerts et les frais reliés ;Recueillir l’ensemble des renseignements relatifs au défunt sur le plan légal ;Renseigner la famille au sujet des prestations admissibles ;Vérifier les dispositions de transport et de préparations en lien avec le défunt ;Planifier l’horaire des services funéraires et publier les avis de décès ;Compléter des documents administratifs et légaux ;S’assurer que les inhumations et crémations soient coordonnées adéquatement ;Supporter et fournir des références et des ressources aux familles concernant : problèmes légaux, sociaux ou personnels ;S’assurer que les frais à acquitter soient expliqués aux familles et en faire la perception ;Saisir des données dans le logiciel de gestion de la clientèle ;Aider ses collègues de travail lors de périodes moins occupées ;Effectuer diverses tâches administratives et tâches connexes au besoin.Si vous avez besoin de mesures d’adaptation à une étape ou une autre du processus d’évaluation, veuillez envoyer un message à l’adresse indiquée ci-dessous pour en faire la demande. Les renseignements reçus au sujet de mesures d’adaptation seront traités confidentiellement.Vous vous reconnaissez dans cette description et vous avez des valeurs de coopération et d’empathie très développées ? Faites parvenir votre candidature à Cynthia Chalifour CRHA, Conseillère en ressources humaines à : [email protected] VOS QUALITÉSL’empathie et l’écoute active sont indispensablesAvoir de la facilité à entrer en relationDémontrer une compassion pour la clientèleÊtre en mesure de personnaliser son service à la clientèle en fonction des besoinsÊtre habileté à promouvoir une offre de servicesCapacité à informer sans jugement et de façon impartialeAptitude à informer et à référer les clients vers les organismes adéquats de soutienSavoir faire la promotion de produits et de services connexes et des avantages coopératifsÊtre en mesure de répondre aux questions reliées au deuil et aux rites funéraires afin de pouvoir guider le client dans sa recherche de sens
Administrator – Decision Support
Flemingdon Health Centre, North York, ON
Job Title:Administrator – Decision SupportEmployment terms:Regular Full Time (35 hrs/week or 1 FTE), evening and weekend hours can be expectedSalary range:$45,193 - $55,612 per year along with extended health benefits and HOOPP pension planExpected start date:As soon as possibleNumber of positions:1Reporting to:Director, Operations and Organizational Systems (FHC)Locations:Flemingdon Health Centre at 10 Gateway Blvd, Fairview Health Centre at 5 Fairview Drive and Health Access Thorncliffe Park (HATP) at 45 Overlea Blvd. This position will be located within any of the Flemingdon Health Centre (FHC) service locations based on community and program requirements.Application deadline:April 27th, 2024 by 5:00pm Eastern TimeApplication Process:Qualified applicants are invited to submit their application online using the link below:www.jobillico.com/en/job-offer/flemingdon-health-centre/administrator-decision-support/13607166Please include a cover letter and resume in a single file. Background: Flemingdon Health Centre (FHC) is an engaged and involved member of some of Toronto’s most dynamic neighborhoods; Flemingdon Park, Fairview and Thorncliffe Park. FHC is a registered charity and an incorporated not-for-profit Community Health Centre (CHC), with a vision of Strong Healthy Communities. Across our three sites, we provide a range of health-related services based on the social determinants of health with extensive community engagement. We are primarily funded through Ontario Health (ON). At FHC, we believe that health is much more than just the absence of disease. Our approach to community health encompasses the social determinants of health which includes: education, employment, isolation, food security and social supports, and utilizes a community development model to promote health, prevent disease, and strengthen community capacity. We value health equity, inclusion, community engagement, accountability & transparency, excellence and collaboration & partnerships.Position Summary:The Administrator – Decision Support position plays an important role in providing administrative support to ensure the smooth functioning of Electronic Medical Records (EMR) administration. This role is also integral to supporting Decision Support Specialist (DSS) in various projects. The focus of this role is on maintaining data integrity, supporting providers with EMR, and contributing to strategic initiatives in order to support decision making and quality improvement across FHC and Health Access Thorncliffe Park (HATP). We encourage applications from individuals who can identify with the diverse communities we serve.Duties & Responsibilities:EMR Support:Assist providers with EMR-related queries and training requests.Handle administrative tasks such as resolving data quality errors, managing lab work, and updating MD/NP information for clients.Project Support:Contribute to projects involving J-Reports, data sharing, and multi-database integrations.Financial projects may include support on end-user related initiatives such as asset management monitoring, access, audits, etc.Collaborate on initiatives related to policy enforcement, procedural improvements, and effective data management.Training and Onboarding:Train new providers on EMR software, workflows, and essential fields.Play a role in the creation and enforcement of policies and procedures for efficient data management.Privacy and Data Management:Conduct data audits as required to ensure compliance and data securitySupport privacy investigations related to issues or breaches.Synergy and Collaboration:Both the DAS and DSS roles are interdependent yet work collaboratively in the following ways:Maintaining consistent practices across all sites and exchange information share best practices in a collaborative team environmentProvide backup support for the DSS to ensure continuous operations.Improve efficiency by eliminating redundancy and duplication of efforts.Navigate through ambiguity and change collaboratively, consulting on decision-making, and escalating decisions when necessary.Other Duties:Conduct work safely and in line with organizational values.Handle other duties and responsibilities as assigned.Regular travel to sitesSkills & Qualifications:Undergraduate degree/diploma in Computer Science, Health Administration, Medical Informatics or related fieldMinimum of 1-3 experience data quality tools and techniques, data profiling tools, developing data analysis skills and languages with ability to analyze datasets to identify anomalies, errors, and patterns, preferably in a health settingKnowledge of word processing, spreadsheet, database, and statistical programs as well as various EMR systems– Current utilizations include Practice Solutions SuiteHealthcare, settlement, and social services sector database knowledge (municipal, provincial, or national level) is considered an asset.Familiar with healthcare regulations and compliance standards, such as HIPAA is an asset.Superior grammar and proof-reading skills; accuracy and meticulous attention to detail to identify and rectify data discrepancies.Ability to plan/organize time and meet deadlines amongst competing demands in order to produce high quality work.Superior problem-solving skills in order to troubleshoot and resolve data issues efficiently.Critical thinking skills to assess the root causes of discrepancies.Effective communication and teamwork skills to build relationships and to convey findings and collaboration with relevant and diverse stakeholder (internal and external partners) with varying needs.Verbal and written communication skills to document such things as procedures, audit processes and reports clearly and to prepare reports and presentations, provide training, expertise, and guidance to stakeholders.Demonstrated ability to work effectively and professionally both independently and within the team, assume responsibility without direct supervision; exercises initiative, good judgment, and makes decisions within the scope of assigned authority.Ability to exercise discretion, excellent judgement and maintain confidentiality.Familiarity with research grant applications is considered an asset.Stays updated on advancements in healthcare technology and data management practices with a willingness to adapt to evolving healthcare industry standards and technologies.Vaccines (COVID-19 and others) are a requirement of the job pursuant to the Ontario Human Rights CodeNote: This is a bargaining unit position with UFCW. Terms may be altered as a result of collective bargaining. For more details on benefits and entitlements, please refer to our collective agreement here: 621-88231-25 (gov.on.ca)In our Recruitment, FHC is committed to salary range disclosure in all of our job postings. We value and consider candidates’ lived experiences as well as commitment and alignment with our organizational values. We encourage applications from individuals who can identify with the diverse communities we serve. We thank all applicants for their interest but regret that only those selected for an interview will receive an acknowledgement. Please note that a criminal background check (Vulnerable sector) will be conducted for this position. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.