Overview of salaries statistics of the profession "Non-Profit Office Coordinator in Canada"

At carya (formerly Calgary Family Services), we know that the strength of our community is rooted in its people.  That’s why we’ve dedicated more than 110 years of service to creating healthier, more connected communities in Calgary.With numerous programs for youth, families, and older adults, we provide a spectrum of mental health and social inclusion services for people of all ages - from babies to youth to older adults - and their support networks. Our highly skilled team encourages thousands of Calgarians each year to discover their full potential and build flourishing relationships with their families and community.This position reports to a Manager and is part of the Multigenerational Wellness in Community department. Position Summary The Network Coordinator and Training Specialist plays a supporting role to The Way In, a long-term collaborative program serving older adults in Calgary that operates as a network of four agencies:  Calgary Chinese Elderly Citizens’ Association (CCECA), Calgary Seniors’ Resource Society (CSRS), Carya Society of Calgary (carya) and Jewish Family Service Calgary (JFSC).  The Way In provides a variety of supports to assist older adults in connecting to required programs and services that promote independence, healthy aging and social wellbeing.  This role also supports the coordination and consultation for relevant social work training programs to carya staff, partners and other stakeholders through carya’s certified Training Institute.Within the The Way In Network, carya is the backbone organization, providing ongoing support for program coordination, professional development and collaborative program initiatives.  The Network Coordinator plays a key role in supporting the network and network leaders in meeting the goals of the network and achieving network objectives.  In order to promote further coordination across the agencies, this position rotates work time between each agency office location.In addition, the Network Coordinator and Training Specialist will act as a social work consultant, involved in the planning, implementation, and monitoring of social work continuing education for approved individual courses/conferences as part of carya’s Training Institute.Network Coordination ResponsibilitiesSupport Aligned Network Activities For the purpose of creating consistent, high quality and integrated services for older adults across Calgary, the Network Coordinator and Training Specialist works to leverage skills, talents and resources across organizations to support each other in creating positive change in a diverse and dynamic community.  The Network Coordinator fosters a cooperative and mutually beneficial relationship within the Network, while acknowledging the distinct mandate of each Member organization.Under the direction of the designated Chair, supports the convening of the Supervisor Table on a regular basis.Facilitates and coordinates the implementation of activities determined at the Supervisor Table – this may involve collecting information, gathering stakeholders, coordinating sub-committees and/or developing communication materials to advance the work of the network.Supports the implementation of strategies or initiatives as directed by the Leadership Committee. Liaison for the network partnership with Distress Centre Calgary and oversight for contract requirements in the operation of 403-SENIORS and related reporting.Coordinates and compiles collective impact data as per established processes.Works with consultants and/or subject matter experts when required for network projects and initiatives.In collaboration with network representatives, develops initiatives that enhance quality and integration of The Way In services across the network.Participates in the promotion of The Way In Network and services at community events.Network Professional Development and Training The Network Facilitator promotes excellent service provision across the Network through appropriate professional development activities and opportunities for sharing of information across teams. In collaboration with network supervisors, develops and implements an annual training  plan for  Outreach Workers across the network – this includes planning topics, coordinating facilitators/logistics, ensuring ACSW credit eligibility, evaluation of sessions and facilitation as appropriate.Maintains standardized training manuals with regular review at Supervisor Table.Supports the development of standardized tools that enhance the delivery of The Way In services across partner organizations (ie. Assessment, Service Plans, Presentation Templates…).Support Policy and System Change Activities The Network Coordinator supports the Leadership Committee in educating policymakers and elected officials about effective and emerging strategies for working with older adults.  Through program measurement and outcome data, the Network Coordinator compiles information that may inform policy and program decisions related to older adults. Supports the implementation of the annual work plan as developed by the Leadership Committee.Liaises with community stakeholders as required and represents the network on committees as determined by the Leadership Committee.Prepares and/or compiles reports and other information as required by assigned projects or requested by network committees.Coordinates community meetings on behalf of the Leadership Committee as required.Training Specialist ActivitiesServes as a social work consultant for approved individual courses/conferences through carya’s Training Institute.Participates in and monitors the planning and implementation of the carya Training Institute courses and conferences. Assesses the educational needs of social workers across the agency (including The Way In Network) to inform course sourcing and development. Reviews or develops learning objectives for each course or conference.Plans, administers and monitors carya’s Training Institute continuing education courses.Works with other designated staff to stay current on the CE requirements in all jurisdictions for which CE credit is offered. Ensures the provider infuses cultural awareness and diversity into courses and the overall program.Resolves grievances related to any training provided by carya’s Training Institute.Evaluates data and consolidates feedback for all courses/conferences offered through carya’s Training Institute. Qualifications and ExperienceAn undergraduate degree and registration as a Social Worker in good standing with the ACSW is requiredA minimum of 5 years experience in the non-profit sector is preferred and experience in project management and working with older adults would be a definite asset.  Strong communication, facilitation and organizational skillsExperience in developing and/or delivering training in an adult learning environment is preferredA positive attitude and the ability to build cohesion across multiple stakeholder organizations is essentialCompletion of the Alberta Wellness Core Brain Story is an asset Please note the successful candidate must successfully complete a Criminal Record Check, including vulnerable sector search, within the past year. Full Time Regular (1.0 FTE, 37.5 hours per week) $54,421 - $65,563 per annum Competitive benefits package, flexible work schedule & supportive work environmentClosing DateMay 23, 2021If you are seeking a genuine challenge in a workplace where excellence is valued and the atmosphere is supportive, please send your résumé and cover letter to:   carya Human Resources at [email protected]caryacalgary.ca Carya is an equal opportunity employer. Persons from diverse groups are encouraged to apply. We wish to thank all applicants for their interest, however, only those selected for interviews will be contacted.

Application Deadline: 04/28/2024Address:498 rue Principale ouestDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.Identifies customer needs and initiates referrals to BMO colleagues.Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.Contributes to meeting branch business results and the customer experience.Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.Acts as a key member of a collaborative and versatile branch and market team.Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.Organizes work information to ensure accuracy and completeness.Takes the initiative to find creative approaches that make each customer's experience feel personal.Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.Contributes to business results and the overall experience delivered in the branch.May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.Follows through on risk and compliance processes and policies to ensure we safeguard our customers' assets, maintain their privacy, and act in their best interest.Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.Complies with legal and regulatory requirements for the jurisdiction.Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.Completes standardized tasks under supervision.Performs initial problem solving within given rules/limits & escalates when required.Broader work or accountabilities may be assigned as needed.Qualifications:No prior experience necessary; post-secondary degree or certification in related field of study is desirable.High-level knowledge of personal, commercial and partner offers, and how each can best serve customers' individual needs.Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.Highly skilled at helping people who don't find digital applications intuitive to gain confidence in how to use them and to understand their benefits.Projects a professional presence.Basic knowledge of specialized sales and business banking solutions to refer to specialists.Passionate commitment to helping customers.A focus on delivering a personal experience to customers.Resourceful self-starter with courage and confidence to approach customers.Readiness to collaborate and work in different capacities as part of a team.Strong interpersonal skills, including the ability to build rapport and connections with customers.An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.Basic knowledge learned on the job.Verbal & written communication skills - Basic (in business environment).Organization skills - Basic (in business environment).Collaboration & team skills - Basic (in business environment).This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Grade:2Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Canlak is a manufacturer of industrial wood coatings. We differentiate ourselves by the strength of our service and our customer-oriented corporate culture.We've been serving the kitchen, flooring and furniture industries for 40 years. We are a growing company, recognized as one of the largest privately held companies in Canada. We are a team of over 175 employees across North America.Benefits of working with us:A permanent full-time position;Work schedule: Monday to Friday 7:15 am -3:45 pm;A salary paid weekly;Eligible for group insurance after 3 months of continuous service;Group RRSP with employer contribution;Two floating days per year;A professional, dynamic, friendly and caring team.Employee duties and responsibilities :Working with the Customer Service Manager, the individual will be responsible for providing impeccable service to internal and external customers. His/her main tasks will be to:Take orders from customers;Respond to requests for information from internal and external customers;Follow up on orders and negotiate with the production department and customers;Manage the return of merchandise;Take care of price management as a team;Scanning documents from shipping, scanning all batch tickets and new formula entrys as well as filing such scans;Follow up on all batch deposits / new forms / cheques etc (once I have deposited them);Take care of stationery orders and other necessities for the company;Assist with data entry (batch ticket closing / new form entry);Any other related task. 3 to 5 years' experience as a customer service agent.3 to 5 years experience as a production or inventory assistant or similar experience will be considered.French and English, spoken and written because communications are in both languages.

Summary of the role We are looking for a Quality Improvement Coordinator to join our continuous improvement team. This position is based in the Andritz office in Pointe-Claire with visits at our various project sites and manufacturing facilities, as needed. The Quality Improvement Coordinator will be responsible for the coordination of improvement efforts at different levels of the organization and ensuring the effectiveness of implemented processes and tools. What will you do ?•    Support of improvement initiatives with process owners;•    Monitor corrective actions from audits, root causes analysis, customer and employee feedback;•    Manage improvement projects list with business champions;•    Development and analysis of key performance indicators in support of the company’s objectives;•    Perform Root cause analysis of major issues;•    Conduct Quality and HSE audits;•    Implement necessary procedures in compliance with Andritz Hydro Management System;•    Training of personnel on QSE procedures;•    Elaboration and update of quality and health & safety and environment (QSE) procedures and templates;•    Implementation of updated Andritz Hydro regulations and local legislations and standards;•    Elaboration of project quality, health & safety and environmental plans;•    Support of integrated planning of projects;•    Support of project close-down and product improvement;•    Support of implementation of new system tools;•    Maintenance of QHSE tools and platform.The incumbent will have an initial mandate more focused around the development of personnel competencies and skills initiatives:   •    Maintain QHSE and continuous improvement competency matrices and review competencies with process owners;•    Support training plans elaboration with process owners and HR;•    Deliver or coordinate delivery of internal trainings based on the Andritz management system;•    Coordinate regulatory training linked to quality; •    Structure and manage mentorship program with process owners.Why do you fit the profile ?•    Bachelor’s degree in Engineering or continuous improvement experience;•    Three (3) to five (5) years of experience in a similar role;•    Familiar with continuous improvement tools (i.e., DMAIC, 6 Sigma);•    Familiar with non-conformance management in SAP or equivalent ERP systems;•    Familiar with dashboard tools (PowerBI / SAP Analytics);•    Black Belt certification is an asset;•    ISO 9001 auditor is an asset.•    Good understanding of quality, health/safety issues, and technical aspects of construction sites in Canada;•    Strong leadership and communication skills across all levels of the organization.•    Strong French and English proficiency, both oral and written;•    Strong working knowledge of MS Office (Word, Excel, Powerpoint, MS Project);•    Excellent interpersonal skills, team work skills, time management and autonomy;•    Ability to travel to sites and facilities for short periods.What do we offer ?•    Life, disability, dental and extended health insurance;•    Pension plan;•    Hybrid work mode;•    Profit sharing program;•    Employee assistance program;•    Employee individualized training and career plan. Did you know?Andritz Hydro is:•    Over 170 years of experience in turbine design•    Over 471,000 MW of installed and upgraded capacity•    Over 32,000 turbine units delivered    •    Over 125 years in electrical engineering•    65 representative offices worldwide    •    More than 7000 employees worldwide including 310 in Quebec•    Over 50 Compact Hydro units per year    •    A complete range of designs up to 800 MW•    20 manufacturing sites worldwide    •    10 test beds worldwide 

The Customer Service / Data Entry Representative will provide a wide variety of administrative and staff support services for our claims cordination teamYou will primarily be doing data entry of claims information into our claims management systemsFollow up on missing information in order to process the claimReview invoices to ensure accuracyCompile reports from systems with claims informationBenefitsWe offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more

The Customer Service / Data Entry Representative will provide a wide variety of administrative and staff support services for our claims cordination teamYou will primarily be doing data entry of claims information into our claims management systemsFollow up on missing information in order to process the claimReview invoices to ensure accuracyCompile reports from systems with claims informationBenefitsWe offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more

The Customer Service / Data Entry Representative will provide a wide variety of administrative and staff support services for our claims cordination teamYou will primarily be doing data entry of claims information into our claims management systemsFollow up on missing information in order to process the claimReview invoices to ensure accuracyCompile reports from systems with claims information

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Customer Service Representative Requirements:High school diploma, general education degree, or equivalent.Ability to stay calm when customers are stressed or upset.Comfortable using computers.Experience working with customer support.

We are seeking a motivated and customer-focused individual to join our team as a Remote Customer Service representative at Vready Now. This role is perfect for someone who is passionate about providing excellent service and solving customer inquiries in a remote setting. If you have strong communication skills and enjoy helping others, we want to hear from you!Responsibilities:Respond to customer inquiries via phone, email, and chat in a timely and professional mannerProvide product information, troubleshoot issues, and resolve customer complaintsEnsure customer satisfaction by exceeding expectations and building rapportDocument all customer interactions and follow up as neededCollaborate with internal teams to escalate and resolve complex issuesQualifications:1+ year of customer service experienceExcellent communication skills, both written and verbalAbility to work independently and manage time effectivelyProficiency in Microsoft Office and CRM softwareHigh school diploma or equivalentSkills:Strong problem-solving abilitiesEmpathy and patience when dealing with customersAttention to detail and accuracyAdaptability and flexibility in a fast-paced environmentIf you are passionate about customer service and looking for a remote opportunity, apply now to join our team at Vready Now!

Application Deadline: 06/29/2024 Address: VIRTUAL59 - HomeRes - ON - BMO Job Family Group: Retail Banking Sales & Service We invite all experienced and aspiring First Nations / Inuit / Mtis professionals to apply to roles featured on BMOs Indigenous Careers landing page, as well as all those on BMOs Career Page. Qualified First Nations / Inuit / Mtis applicants applying through these postings will be considered for open job vacancies, where they exist, or added to our Indigenous Talent Network and matched to other upcoming opportunities. This is part of BMOs ongoing commitment to Indigenous applicants. Our recruitment team will reach out to those selected for further consideration. Understands customer needs and provides credit and lending-related sales and service to BMO customers or prospects. Advises customers on lending/credit strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups as needed. Integrates marketing promotions and programs into customer conversations when appropriate. Probes to understand customer needs and provides advice related to personal banking and lending strategies in the best interests of the customer. Escalates complex or unresolved customer situations to managers as required. Performs any required activities to ensure customers requests are accurately processed. Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations in a professional manner. Collaborates with internal and external stakeholders in order to deliver on business objectives. Manages all transactional outcomes of customer calls or refers to appropriate internal business groups. Maintains the confidentiality of customer and Bank information. Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering. Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions. Completes standardized tasks under supervision. Performs initial problem solving within given rules/limits & escalates when required. Broader work or accountabilities may be assigned as needed. Qualifications: High school diploma or equivalent work experience. Knowledge of personal banking products. Knowledge of competitive marketplace and trends in product offerings. Knowledge of contact centre operational processes and policies. Knowledge of call centre technology, processes and metrics. Basic knowledge learned on the job. Verbal & written communication skills - Basic (in business environment). Organization skills - Basic (in business environment). Collaboration & team skills - Basic (in business environment). Compensation and Benefits: $33,850.00 - $44,000.00 Pay Type: Salaried The above represents BMO Financial Groups pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Groups expected target for the first year in this position. BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards Were here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, were focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.

Application Deadline: 06/29/2024Address:VIRTUAL59 - HomeRes - ON - BMOWe invite all experienced and aspiring First Nations / Inuit / Métis professionals to apply to roles featured on BMO's Indigenous Careers landing page, as well as all those on BMO's Career Page. Qualified First Nations / Inuit / Métis applicants applying through these postings will be considered for open job vacancies, where they exist, or added to our Indigenous Talent Network and matched to other upcoming opportunities. This is part of BMO's ongoing commitment to Indigenous applicants. Our recruitment team will reach out to those selected for further consideration. Understands customer needs and provides credit and lending-related sales and service to BMO customers or prospects. Advises customers on lending/credit strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups as needed.Integrates marketing promotions and programs into customer conversations when appropriate.Probes to understand customer needs and provides advice related to personal banking and lending strategies in the best interests of the customer.Escalates complex or unresolved customer situations to managers as required.Performs any required activities to ensure customer's requests are accurately processed.Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations in a professional manner.Collaborates with internal and external stakeholders in order to deliver on business objectives.Manages all transactional outcomes of customer calls or refers to appropriate internal business groups.Maintains the confidentiality of customer and Bank information.Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.Completes standardized tasks under supervision.Performs initial problem solving within given rules/limits & escalates when required.Broader work or accountabilities may be assigned as needed.Qualifications:High school diploma or equivalent work experience.Knowledge of personal banking products.Knowledge of competitive marketplace and trends in product offerings.Knowledge of contact centre operational processes and policies.Knowledge of call centre technology, processes and metrics.Basic knowledge learned on the job.Verbal & written communication skills - Basic (in business environment).Organization skills - Basic (in business environment). Collaboration & team skills - Basic (in business environment).Grade:2Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

FORMATION & EXPÉRIENCEDEC en thanatologie OU DEC relatif aux relations humaines, au service à la clientèle, à la relation d’aide ou à l’hôtellerieExpérience dans le milieu funéraire (atout)D’autres expériences et compétences peuvent compenser la formation académiqueExcellente communication française parlée et écrite et connaissance professionnelle de l’anglaisConnaissance informatique de base & d’un logiciel de gestion client (atout)Connaître les éléments clés de l’excellence en contact clientCONDITIONS DE TRAVAILÊtre disponible pour se déplacer dans les autres succursales de la Coopérative pour des fins de remplacement ou de surcroît de travailPoste à temps plein (35 h/semaine)Horaire de travail à déterminer : mardi au samedi ou dimanche au jeudiSalaire : à partir de 23,94$/h sans diplôme de thanatologie ou 25,24$/h avec diplôme de thanatologieUniforme fourniRégime d’assurance collective après 3 mois de serviceParticipation à un REER collectif après 1 an de serviceProgramme de santé bien-êtrePAECafé gratuitActivités d'entreprise (bénévolat, party d’été, party de noël, etc.)VOTRE QUOTIDIEN AU SEIN DE LA COOPÉRATIVERencontrer des familles pour des arrangements préalables, des arrangements funéraires lors de décès, des demandes d’informations ou de soumissions ;Expliquer aux familles la nature des services funéraires offerts et les frais reliés ;Recueillir l’ensemble des renseignements relatifs au défunt sur le plan légal ;Renseigner la famille au sujet des prestations admissibles ;Vérifier les dispositions de transport et de préparations en lien avec le défunt ;Planifier l’horaire des services funéraires et publier les avis de décès ;Compléter des documents administratifs et légaux ;S’assurer que les inhumations et crémations soient coordonnées adéquatement ;Supporter et fournir des références et des ressources aux familles concernant : problèmes légaux, sociaux ou personnels ;S’assurer que les frais à acquitter soient expliqués aux familles et en faire la perception ;Saisir des données dans le logiciel de gestion de la clientèle ;Aider ses collègues de travail lors de périodes moins occupées ;Effectuer diverses tâches administratives et tâches connexes au besoin.Si vous avez besoin de mesures d’adaptation à une étape ou une autre du processus d’évaluation, veuillez envoyer un message à l’adresse indiquée ci-dessous pour en faire la demande. Les renseignements reçus au sujet de mesures d’adaptation seront traités confidentiellement.Vous vous reconnaissez dans cette description et vous avez des valeurs de coopération et d’empathie très développées ? Faites parvenir votre candidature à Cynthia Chalifour CRHA, Conseillère en ressources humaines à : [email protected] VOS QUALITÉSL’empathie et l’écoute active sont indispensablesAvoir de la facilité à entrer en relationDémontrer une compassion pour la clientèleÊtre en mesure de personnaliser son service à la clientèle en fonction des besoinsÊtre habileté à promouvoir une offre de servicesCapacité à informer sans jugement et de façon impartialeAptitude à informer et à référer les clients vers les organismes adéquats de soutienSavoir faire la promotion de produits et de services connexes et des avantages coopératifsÊtre en mesure de répondre aux questions reliées au deuil et aux rites funéraires afin de pouvoir guider le client dans sa recherche de sens

Closing Date: May 8, 2024 As Canada's largest diversified mining company, Teck is committed to providing the world with essential resources safely and sustainably. We have a rich history of consistently driving innovation, harnessing cutting-edge technology, and cultivating a dynamic environment that empowers our employees to shape the future.Reporting to the Mine Maintenance General Supervisor, the Field Maintenance Coordinator will be part of the team responsible for planning, scheduling, and parts acquisition for the Maintenance Department. The Field Maintenance Coordinator liaises daily with Field Operations personnel to extend maintenance expertise for Haul Truck, Support Equipment, Shovels, and Drills to optimize equipment availability. The Field Maintenance Coordinator is responsible for the coordination of both planned and break-in work.Responsibilities: Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures. Ensure equipment is in safe and reliable working order by taking immediate action around safety concerns. Support the compliance to the schedules each week with the execution teams daily. Enforce FLRA'S and ensure VFL / CCFV'S on technicians completing work scopes. Provide the Planning & Scheduling department with feedback on weekly schedules for improvement. Act as the single point of contact for break-in work requests and scheduled work revision requests. Responsible for the project coordination and what work is to take place and where. Assisting planning and scheduling to provide support during the long-range planning. During a project or major overhaul, provide daily reporting of project completion. Provide coverage for Field Maintenance Crews if required. Ensure critical assets are prioritized before non-critical assets as per operational demand. Work with operations to ensure the equipment required for maintenance has been staged correctly. Ensures that projects are on time and on budget / forecasted spend. Reviewing area specific KPI's and adjusting workflow/management of assets as necessary. Accountable for any other projects or work scope identified by the General Supervisor. Qualifications: High School Diploma, General Education Development (GED), or equivalent Technical understanding of mine maintenance, i.e. Journeyperson's ticket in Heavy Duty Mechanics or post-secondary degree/ diploma in a related technical discipline is required; Background and understanding of mechanical, welding and electrical functions. Project management experience considered an asset. Background and knowledge of maintenance procedure and process. Computer literacy including Microsoft Office and working knowledge of a computerized maintenance management system (Maximo / SAP). Understanding of planning and scheduling principles and procedures. Excellent organizational and interpersonal skills. Why Join Us? At Teck, we offer more than just a job - we provide a pathway to personal and professional enrichment. With captivating projects set against stunning backdrops, a culture of inclusivity and collaboration, and boundless opportunities to learn and grow, joining us means embracing a fulfilling and dynamic career adventure.Enjoy a variety of recreational opportunities, such as hiking, skiing, fishing, and golf! The mine site is a 50-minute drive from Kamloops, B.C. which provides all of the comforts of city living. The mine site is also close to Merritt, Ashcroft, and Logan Lake, which all exude a small town community atmosphere.Teck employees receive access to our total rewards program and comprehensive benefits package that promote physical, mental, financial, and emotional well-being. This includes but is not limited to: • Annual Performance Bonus • Profit Share Plan • Health Spending Account • Personal Spending Account • Extended Health Care • Dental and Vision Care • Employer Paid Pension Plan • Life Insurance and Disability Coverage • Paid Sick Leave, Vacation and Holidays • Telemedicine through Maple Virtual Care • Employee and Family Assistance Program (EFAP) Salary Range: $105,000 - $129,000The actual base salary offered is determined based on the successful candidate's relevant experience, skills, and competencies and considers internal equity.Job Segment: Electrical, Telemedicine, Project Manager, SAP, Equity, Engineering, Healthcare, Technology, Finance Apply now »

Position Summary:The Customer Service Representative 1 supports one of the world's leading companies in the construction & heavy equipment industry. You will be responsible to assist existing and prospective customers by determining their support need and facilitating contact with the correct business unit or department. You will conduct outbound calls in support of promotions and special campaigns. Throughout all activities, you will use case management systems and tools to document contacts and facilitate follow-up with customers when applicable. Successful candidates will also utilize special tools to monitor and respond to customers on various social media platforms. Support channels include, but are not limited to, phone, chat, email and social mediaOverall Responsibilities:• Establish appropriate and professional rapport with customers, using discussions to strengthen brand awareness and create follow up opportunities• Respond to general questions and facilitate problem resolution• Provide information and direct inquiries appropriate for the identified customer needs• Accountable to provide complete resolutions to customers through process adherence, including internal/external client documentation• Recognize when to escalate complaints or scenarios falling outside the support boundaries through established process• Must be available to work any shift within the hours of operation• Provides support to customer via phone and email• Track all contacts within the specified systems• Educate customers about specific service and support benefits• Other duties as assignedJob Requirements:Knowledge, Skills & Abilities:• Demonstrated ability to question logically and effectively to identify the root cause of a problem• Ability to be a flexible and adapt to new situations quickly, anticipate the next question/issue, with a focus toward first contact resolution• Demonstrates self-assurance in communicating with customers and possess excellent rapport building skill• Must be fluent in written grammar and spelling and able to communicate in the business writing style in language(s) hired for• Must be fluent in professional verbal communication in language(s) hired for• Excellent written and verbal communication skills in the languages hired for• Understand and comply with all company and departmental rules and regulations, policies and procedures• Must have working knowledge of Microsoft software products; Excel, Word, Outlook, SharePoint• Must be capable of typing at 40 WPM as verified by a formal test• Must be a self-starter, organized, detail oriented and have ability to handle multiple tasks simultaneously• Strong knowledge and experience working with contact tracking and CRM systems• Must be flexible to work all shifts within the department's operating hours• Regular predictable attendance requiredExperience:• High school diploma or equivalent is required• Previous contact centre experience is preferred• Intermediate Windows based PC and software knowledgeRequirements for Work from Home Agents:• A separate room/office with a door that can be closed and locked during working hours is required. Guests, family members and others may not be present in the designated office area during working hours• Work conditions of the employee's residence (office area) are appropriate and safe and must meet the occupational safety and health standards for work from home employees• The designated office area should be reasonably soundproof so that you may work uninterrupted by noise• Monitors must be able to be positioned in such a way as to not face ground-level windows• Must have a hardwired high-speed home internet connection (DSL, Cable, Fiber) providing a minimum of 10 Mbps download and 2 Mbps upload speeds as verified by a speed test. A wireless connection is not permitted• Designated office area must have a surge protected electrical outlet(s)

The Customer Service / Data Entry Representative will provide a wide variety of administrative and staff support services for our claims cordination teamYou will primarily be doing data entry of claims information into our claims management systemsFollow up on missing information in order to process the claimReview invoices to ensure accuracyCompile reports from systems with claims informationBenefitsWe offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and moreDescription :We are looking for a Chat Service Representative to work within our Customer Care department, providing legendary support for our e-commerce and client service. The ideal candidate will have email, chat, and phone customer service experience and be technology savvy. Qualified candidates will be highly independent but also be able to work in a collaborative team environment.Responsibilities :-Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns-Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate-Crete relationships with new customers to better understand and achieve their needs-Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately-Continually portray and project a positive and professional image.-Provide administrative support to the customer service team-May assist with overflow work and other duties as needed

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Customer Service Representative Requirements:High school diploma, general education degree, or equivalent.Ability to stay calm when customers are stressed or upset.Comfortable using computers.Experience working with customer support.

FORMATION & EXPÉRIENCEDEC en thanatologie OU DEC relatif aux relations humaines, au service à la clientèle, à la relation d’aide ou à l’hôtellerieExpérience dans le milieu funéraire (atout)D’autres expériences et compétences peuvent compenser la formation académiqueExcellente communication française parlée et écrite et connaissance professionnelle de l’anglaisConnaissance informatique de base & d’un logiciel de gestion client (atout)Connaître les éléments clés de l’excellence en contact clientCONDITIONS DE TRAVAILÊtre disponible pour se déplacer dans les autres succursales de la Coopérative pour des fins de remplacement ou de surcroît de travailPoste à temps plein (35 h/semaine)Horaire de travail à déterminer : mardi au samediSalaire : à partir de 23,94$/h sans diplôme de thanatologie ou 25,24$/h avec diplôme de thanatologieUniforme fourniRégime d’assurance collective après 3 mois de serviceParticipation à un REER collectif après 1 an de serviceProgramme de santé bien-êtrePAECafé gratuitActivités d'entreprise (bénévolat, party d’été, party de noël, etc.)VOTRE QUOTIDIEN AU SEIN DE LA COOPÉRATIVERencontrer des familles pour des arrangements préalables, des arrangements funéraires lors de décès, des demandes d’informations ou de soumissions ;Expliquer aux familles la nature des services funéraires offerts et les frais reliés ;Recueillir l’ensemble des renseignements relatifs au défunt sur le plan légal ;Renseigner la famille au sujet des prestations admissibles ;Vérifier les dispositions de transport et de préparations en lien avec le défunt ;Planifier l’horaire des services funéraires et publier les avis de décès ;Compléter des documents administratifs et légaux ;S’assurer que les inhumations et crémations soient coordonnées adéquatement ;Supporter et fournir des références et des ressources aux familles concernant : problèmes légaux, sociaux ou personnels ;S’assurer que les frais à acquitter soient expliqués aux familles et en faire la perception ;Saisir des données dans le logiciel de gestion de la clientèle ;Aider ses collègues de travail lors de périodes moins occupées ;Effectuer diverses tâches administratives et tâches connexes au besoin.Si vous avez besoin de mesures d’adaptation à une étape ou une autre du processus d’évaluation, veuillez envoyer un message à l’adresse indiquée ci-dessous pour en faire la demande. Les renseignements reçus au sujet de mesures d’adaptation seront traités confidentiellement.Vous vous reconnaissez dans cette description et vous avez des valeurs de coopération et d’empathie très développées ? Faites parvenir votre candidature à Cynthia Chalifour CRHA, Conseillère en ressources humaines à : [email protected] VOS QUALITÉSL’empathie et l’écoute active sont indispensablesAvoir de la facilité à entrer en relationDémontrer une compassion pour la clientèleÊtre en mesure de personnaliser son service à la clientèle en fonction des besoinsÊtre habileté à promouvoir une offre de servicesCapacité à informer sans jugement et de façon impartialeAptitude à informer et à référer les clients vers les organismes adéquats de soutienSavoir faire la promotion de produits et de services connexes et des avantages coopératifsÊtre en mesure de répondre aux questions reliées au deuil et aux rites funéraires afin de pouvoir guider le client dans sa recherche de sens

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Customer Service Representative Requirements:High school diploma, general education degree, or equivalent.Ability to stay calm when customers are stressed or upset.Comfortable using computers.Experience working with customer support.

The Customer Service / Data Entry Representative will provide a wide variety of administrative and staff support services for our claims cordination teamYou will primarily be doing data entry of claims information into our claims management systemsFollow up on missing information in order to process the claimReview invoices to ensure accuracyCompile reports from systems with claims informationBenefitsWe offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Customer Service Representative Requirements:High school diploma, general education degree, or equivalent.Ability to stay calm when customers are stressed or upset.Comfortable using computers.Experience working with customer support.