Overview of salaries statistics of the profession "IT Helpdesk Officer in Canada"

Posting Title ISL 24R - Intermediate Dynamics Developer Position Classification Information Systems R24 Union GEU Work Options Remote Location Abbotsford, BC V2S 1H4 CACampbell River, BC V9W 6Y7 CACranbrook, BC V1C 7G5 CAFort Nelson, BC V0C 1R0 CAHope, BC V0X 1L0 CAKamloops, BC V2H 1B7 CAKelowna, BC V1Z 2S9 CAMultiple Locations, BC CA (Primary)Nanaimo, BC V9T 6L8 CANelson, BC V1L 6K1 CAPrince George, BC V2N4P7 CASmithers, BC V0J 2N0 CASurrey, BC V4P 1M5 CAVancouver, BC V6B 0N8 CAVictoria, BC V9B 6X2 CAWilliams Lake, BC V2G 5M1 CASalary Range $78,729.94 - $ 89,687.19 annually which includes a 6.6% Temporary Market Adjustment* Close Date 4/4/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Education and Child Care Ministry Branch / Division Digital Strategies & Services Branch/Services & Technology Division Job Summary Bring your enthusiasm and exceptional service delivery to theDigital Strategies and Services Branch.The Digital Strategies and Services Branch provides a range of information technology and information management services for the Ministry. The Branch works closely with the Office of the Chief Information Officer (OCIO) to ensure ministry plans and initiatives are aligned with government's overall technology direction and standards. Services provided include an IT Helpdesk, advice and support on protecting and optimizing the ministry's information assets, and services and strategies relating to infrastructure and application management, workstations and devices, enterprise architecture, and business analysis.The Digital Services Unit works closely with ministry program areas on developing and implementing IM/IT strategic plans, developing operation plans by forecasting IT requirements in anticipation of future program and business needs, selecting cost-effective technology solutions to meet ministry program goals and objectives and providing input into the annual and ten-year budgeting process. Additionally, the Branch is responsible for client management, service level management, application project management, change management, release management, business case development, business process analysis, design specifications, development, testing/quality assurance, security, privacy and deployment of ministry applications and electronic services.The Intermediate Dynamics Developer provides technical expertise and advice in the design and development of new and/or enhanced custom applications, leads the technical implementation of custom applications, conducts technical quality assurance audits / post implementation reviews, designs, codes, tests and implements application fixes; and updates, documents and supports infrastructure related tools and utilities.Job Requirements: Bachelor's degree in Computer Science or equivalentand a minimum one (1) year of related experience*OR Some post-secondary education or training in Computer Science or equivalent and minimum two (2) years of related experience* Related experience* must include all of the following: Experience with Microsoft Dynamics development (Dynamics 365, Power Platform, PowerApps). Experience working with Cloud technologies such as MS Azure. Experience with version control technologies such as subversion or Git/GitHub. Preference may be given to applicants with the following: Experience with Agile and/or Scrum process. Experience with Microsoft Flow. Experience with Canvas apps. Experience in modern development such as HTML, CSS and Javascript libraries. Experience with .Net development. For questions regarding this position, please contact [email protected] .About this Position: Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The position headquarters will be Victoria or Vancouver. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations An eligibility list may be established for future temporary and permanent vacancies.. Please refer to MyHR for more information on Temporary Market Adjustments . Employees of the BC Public Service must be located in BC at the time of employment.Working for the BC Public Service:The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .How to Apply:Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information: A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Information Management/Information Technology

Posting Title ADMN O 24R - Senior Contract Performance Analyst Position Classification Administrative Officer R24 Union GEU Work Options Remote Location Multiple Locations, BC CA (Primary)Prince George, BC V2N4P7 CARichmond, BC V7C 4M9 CASurrey, BC V4P 1M5 CAVancouver, BC V6B 0N8 CAVictoria, BC V9B 6X2 CASalary Range $76,071.18 - $86,658.48 annually Close Date 5/1/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Citizens' Services Ministry Branch / Division Integrated Service Solutions Job Summary Make a difference in this rewarding career opportunityBRANCH OVERVIEWThe Integrated Services Solutions Branch is responsible for the management and operation of Service BC's Provincial Contact Centre and Online HelpDesk and works across Service BC lines of business to offer integrated service solutions by identifying, qualifying, and pursuing new opportunities to expand the use of Service BC service channels and enablers. The branch goals are to create efficient and effective improvements in overall service experience for people and businesses while helping to solve pressing business challenges for partners. Onboarding new partners to our common service platforms such as the BC Services Card or the Provincial Contact Centre creates economies of scale resulting in efficient and effective improvements in overall service experience for people and businesses.JOB OVERVIEWThe position creates a strong foundation for contract writing and contract performance through client relationships, developing a clear understanding of business needs, overseeing service performance, monitoring outcomes, and enabling change.Reporting to the Director of Contract Performance, the Senior Contract Performance Analyst is responsible for contractual compliance for a growing contract valued over $132+ million. This role has oversight for contract change management, implementing appropriate methods of performance management and supporting various aspects of the contract management process related to monitoring contractual obligations and outcomes, financial management and performance analysis financial management. The Senior Contract Performance Analyst provides advice and guidance on contract interpretations, training, and subject matter expertise. The role works on complex problems/projects where their analysis will require an in-depth evaluation of multiple factors. The role exercises significant independent judgement within broadly defined policies and procedures to determine the best method of accomplishing work and achieving required objectives. The Senior Contract Performance Analyst will work closely with other Ministry staff, senior management including Executive leadership, as well as Legal Services Branch and vendor partners.The Senior Contract Performance Analyst provides training, mentoring and guidance to staff and acts as an expert in providing direction and guidance to process improvements and establishing policies.Job Requirements: Degree in contract management, public administration, business administration, business law, audit, finance or a related field, plus minimum of two (2) years recent related experience managing outsourced contracts and/or project management experience, OR an equivalent combination of experience, education and/or training may be considered. Recent experience to include: Identifying and using quantitative metrics/data to analyze and evaluate outcomes (e.g., program performance, research, etc.). presenting data/outcomes in graphs or other visualizations; experience visualizing qualitative data or journey/experience mapping preferred. Experience interpreting and manipulating complex financial spreadsheets. Experience negotiating contractual solutions and influencing diverse partner groups toward consensus. Managing complex contracts. Preference may be given to applicants with the following: A minimum of 1 year of experience examining and reporting business data to develop recommendations for decision-making. A minimum of 2 years of experience establishing relationships and resolving problems with internal and external partners. Experience in contract management including performing audits, data analysis, contract interpretation, and performance monitoring and measurement. Experience in designing, conducting, and analyzing surveys. For questions regarding this position, please contact [email protected] .About this Position:2 Positions available (1 permanent and 1 temporary assignment) The position headquarters will be Victoria, Vancouver, Richmond, Surrey or Prince George Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations. An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens' Services. To learn more about these B.C communities you can click on the Hello BC link here! Employees of the BC Public Service must be located in BC at the time of employment.Working for the BC Public Service:The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .How to Apply:Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes. Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information:A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Administrative Services

Posting Title ADMN O 24R - Senior Contract Performance Analyst Position Classification Administrative Officer R24 Union GEU Work Options Remote Location Multiple Locations, BC CA (Primary)Prince George, BC V2N4P7 CARichmond, BC V7C 4M9 CASurrey, BC V4P 1M5 CAVancouver, BC V6B 0N8 CAVictoria, BC V9B 6X2 CA Salary Range $76,071.18 - $86,658.48 annually Close Date 5/1/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Citizens' Services Ministry Branch / Division Integrated Service Solutions Job Summary Make a difference in this rewarding career opportunity BRANCH OVERVIEW The Integrated Services Solutions Branch is responsible for the management and operation of Service BCs Provincial Contact Centre and Online HelpDesk and works across Service BC lines of business to offer integrated service solutions by identifying, qualifying, and pursuing new opportunities to expand the use of Service BC service channels and enablers. The branch goals are to create efficient and effective improvements in overall service experience for people and businesses while helping to solve pressing business challenges for partners. Onboarding new partners to our common service platforms such as the BC Services Card or the Provincial Contact Centre creates economies of scale resulting in efficient and effective improvements in overall service experience for people and businesses. JOB OVERVIEW The position creates a strong foundation for contract writing and contract performance through client relationships, developing a clear understanding of business needs, overseeing service performance, monitoring outcomes, and enabling change. Reporting to the Director of Contract Performance, the Senior Contract Performance Analyst is responsible for contractual compliance for a growing contract valued over $132+ million. This role has oversight for contract change management, implementing appropriate methods of performance management and supporting various aspects of the contract management process related to monitoring contractual obligations and outcomes, financial management and performance analysis financial management. The Senior Contract Performance Analyst provides advice and guidance on contract interpretations, training, and subject matter expertise. The role works on complex problems/projects where their analysis will require an in-depth evaluation of multiple factors. The role exercises significant independent judgement within broadly defined policies and procedures to determine the best method of accomplishing work and achieving required objectives. The Senior Contract Performance Analyst will work closely with other Ministry staff, senior management including Executive leadership, as well as Legal Services Branch and vendor partners. The Senior Contract Performance Analyst provides training, mentoring and guidance to staff and acts as an expert in providing direction and guidance to process improvements and establishing policies. Job Requirements: Degree in contract management, public administration, business administration, business law, audit, finance or a related field, plus minimum of two (2) years recent related experience managing outsourced contracts and/or project management experience, OR an equivalent combination of experience, education and/or training may be considered. Recent experience to include: Identifying and using quantitative metrics/data to analyze and evaluate outcomes (e.g., program performance, research, etc.). presenting data/outcomes in graphs or other visualizations; experience visualizing qualitative data or journey/experience mapping preferred. Experience interpreting and manipulating complex financial spreadsheets. Experience negotiating contractual solutions and influencing diverse partner groups toward consensus. Managing complex contracts. Preference may be given to applicants with the following: A minimum of 1 year of experience examining and reporting business data to develop recommendations for decision-making. A minimum of 2 years of experience establishing relationships and resolving problems with internal and external partners. Experience in contract management including performing audits, data analysis, contract interpretation, and performance monitoring and measurement. Experience in designing, conducting, and analyzing surveys. For questions regarding this position, please contact [email protected]. About this Position: 2 Positions available (1 permanent and 1 temporary assignment) The position headquarters will be Victoria, Vancouver, Richmond, Surrey or Prince George Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations. An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens Services. To learn more about these B.C communities you can click on the Hello BC link here! Employees of the BC Public Service must be located in BC at the time of employment. Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace. The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Mtis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452. The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer. How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above. Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed. Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes. Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying. Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete. Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected], before the stated closing time, and we will respond as soon as possible. Additional Information: A Criminal Record Check (CRC) will be required. Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition. Job Category Administrative Services