Overview of salaries statistics of the profession "IT Helpdesk Support in Canada"

CST Business Support Analyst - Testing Job ID 2023-102441 City Vancouver Work Location CST - 590 W. 8th Home Worksite 00 - Excluded - VCHA Additional Sites some travel may be required Labour Agreement Excluded Union 905 - Mgt/Excluded-VCHA (37.5 Hr) Position Type Term Specific Job Status Temporary Full-Time FTE 1.00 Standard Hours / Week 37.50 Job Category Health Information Management Salary Grade 07 Min Hourly CAD $38.13/Hr. Max Hourly CAD $54.82/Hr. Shift Times 0830 to 1630 Days Off Saturday, Stats, Sunday Work Schedule Details Shifts may include 24 hr support, some weekends, on call rotations End Date 7/10/2024 Position End Date - Incumbent Position ends on the listed end date or upon the return of the incumbent. Salary The salary range for this position is CAD $38.13/Hr. - CAD $54.82/Hr. Job Summary Come work as CST Business Analyst with Vancouver Coastal Health (VCH)! Vancouver Coastal Health is looking for an CST Business Analyst - Testing to join the CST Project team. Apply today to join our team! About the The Clinical & Systems Transformation (CST) Project The Clinical & Systems Transformation (CST) Project is one of the largest health care projects in British Columbia's history. It is a joint undertaking between Vancouver Coastal Health, the Provincial Health Services Authority and Providence Health Care to complete a significant transformation of clinical practices and systems. This is an exciting initiative that will deliver key benefits for our patients, health care providers and health organizations. As a CST Business Analyst - Testing with Vancouver Coastal Health you will:Provide guidance to senior staff to determine requirements for new health informatics initiatives, including performance measurement and reporting, and program development.Document and analyze processes, gather requirements, perform best practice reviews, gather data to support, prioritize and align business case development and requests, and perform current state assessments and gap analysis on initiatives.Liaise with a broad spectrum of clinical, IT and business stakeholders and leaders to assist in translating technical issues into a single, shared and realistic vision. Qualifications Education & ExperienceBachelor’s Degree in Business Administration, Clinical Informatics or related discipline.Minimum of five (5) years’ recent, related experience in health care or information management, or an equivalent combination of education, training and experience.Master’s degree preferred.Understanding of Excluded/Non Contract and Collective Agreement terms across the Health Authorities in the ProvinceComprehensive understanding of staff scheduling systems used across the Health Authorities Comprehensive understanding of timekeeping policies related to maintaining payroll recordsKnowledge & AbilitiesSuperior analytical skills , documentation, workflows, including the ability to comprehend, analyze and resolve complex issues. Highly developed business writing and verbal communication skills with the ability to document work appropriately. Knowledge of project structures; business case development; documentation of workflows; health care setting and analytical tools.Demonstrable skills handling change requests, impacts, and tracking tasks, actions, risks, issues and impacts.Resourceful; well-organized; systematic analysis; strategic thinking; critical thinking; attention to detail; leadership and management skills. Technical writing experience is considered an asset.Knowledge of information technology applications and outcomes achieved through new platformsDemonstrated ability to exercise good judgment and initiative, deal with frequent changes; make decisions for a wide variety of complex business matters.Demonstrated ability to use database, spreadsheet and word processing software at an advanced level. Physical ability to perform the duties of the job. Closing Statement The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.WHY JOIN VANCOUVER COASTAL HEALTH?VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan• Grow your career with employer-paid training and leadership development opportunities• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families• Award-winning recognition programs to honour staff, medical staff and volunteers• Access to exclusive discount offers and deals for VCH staff Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health. Options Apply NowApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMSwww.icims.com

Our valued Public Sector client is in need of a Senior Secret cleared Helpdesk Specialist to support Microsoft Azure/Cloud based applications including Microsoft Teams, SharePoint, Outlook and others. Our candidate will have the following experience: 15 years experience as a Helpdesk Specialist 15 years experience providing technical assistance, training, and advice to clients with varying degrees of IT technical knowledge. 3 year experience in the last 5 years supporting Microsoft Azure/Cloud based applications including Microsoft Teams, SharePoint, Outlook and others. 10 years experience installing, configuring, troubleshooting, or providing detailed support to hardware and software in a Microsoft Windows environment or Cellular Smartphones including Android and IOS devices Apply

Our valued defence client is seeking a Senior Technical Architect for an initial contract until March 31, 2025. As the successful candidate you will support the modernization of the Naval Training System (NTS) through digital integration, enhancing the existing ecosystem for naval training with a cutting-edge software package, including improvements to the supporting hardware on a local level as necessary for full functionality. The project is looking at leveraging Artificial Intelligence (AI) and Deep Automation (DA) into its solutions. Responsibilities Provide hands-on analysis and support of the Cloud network; Provide hands-on analysis and support of a AI/DA driven solution; Support the development of the Cloud network, in order to understand their current states of maturity and the ongoing development of their security constraints, policies, and requirements; Determine the requirements in relation to networks of an AI/DA driven solution, in order to understand their current states and their security constraints, policies, and requirements; Determine how newer, immersive training technologies (AR, VR, Gamification, etc.) development and delivery will be integrated into the project’s solution Must-have skills: 5+ years experience as a Technical Architect working with Machine Learning / Artificial Intelligence or Automation/AI implementation. 5+ years experience in the design and implementation of AI/ML solutions and deep automation within enterprise-level Government of Canada projects including familiarity with AI/ML frameworks (e.g., TensorFlow, PyTorch), AI/ML lifecycle management, and the deployment of models in production environments. 5+ years experience working with Cloud Concept Development and Analysis to provide hands-on design, analysis and support of a Cloud Network (Azure, AWS, etc.) 4+ years experience architecting technical solutions that leverage virtualization strategies in a classified (i.e. Secret, Top Secret) network environment. Nice-to-have: Proven experience leading projects from conception to employment with measurable improvements in efficiency or performance and clearly identified measurable outcomes achieved through the AI/ML solutions. Apply

SOMMAIRE DE LA FONCTION Relevant du directeur principal des technologies de l'information, le directeur du Centre de service TI gère les activités entourant le service aux utilisateurs et ler processus d'impartition des services techniques. Il occupe une place importante dans la stratégie de livraison des service et sa préoccupation au niveau de la sécurité et de la satisfaction de sa clientèle est permanente. Son expérience lui permet d'agir à titre d'expert en recommandant les solutions et investissements requis et à les justifier. Conscient du risque CYBER, il adhère grandement à une proactivité et réactivité immédiate aux actions requises pour diminuer l'exposition au risque.RESPONSABILITÉS Diriger les activités de soutien technique TI (helpdesk) et s'assurer de la satisfaction de la clientèle tout en respectant les normes et standards TI souhaité;Développer et maintenir une équipe d'assistance performante au quotidien et veiller à ce que les incidents, demandes de services et problèmes soient géré efficacement selon les meilleures pratiques ITIL et selon les ententes des niveaux de services clients (SLA) convenus;Définir le catalogue de services et les niveaux de services de son groupe en offrant une couverture qui répond au besoin de l'entreprise;Diriger les activités au sein de son groupe et s’assurer que les projets et activités récurrentes sont réalisés efficacement et livrés dans les délais et budgets convenus;Mesurer et présenter la performance de ses équipes internes et externes au niveau de la volumétrie et de la livraison des services;Maintenir, contrôler & disposer en tout temps de matériel suffisant selon les objectifs de livraisons fixés (SLA) et s’assurer du maintien des équipements utilisateurs à travers les outils et processus de son groupe;Élaborer les études de cas et les matrices de décisions concernant les projets de son groupe;Gérer le volet financier de son groupe en établissant les requis et effectuant les suivis budgétaires;Mettre en place une vision stratégique en support aux besoins de l'entreprise et appuyer sa stratégie sur les standards, meilleurs pratiques et normes spécifiques à son secteur;Effectuer une vigie des nouveautés dans son domaine d’expertise et évaluer la pertinence de ces avancées pour la compagnie;Favoriser les interactions ainsi que la synergie entre les différentes équipes TI et les équipes de projets;Développer et maintenir des liens d’affaires stratégiques avec nos fournisseurs tout en s’assurant de négocier efficacement les propositions;Auditer la mise à jour de la documentation des procédures d’utilisation, documentation technique , processus de support et manuel des opérations; COMPÉTENCES ET APTITUDES REQUISES Diplôme universitaire en informatique ou baccalauréat en administration des affaires spécialisé en technologies de l’information;Avoir 6 à 9 ans d’expérience pertinente dont 3 à titre de gestionnaire de support TI;Bonne connaissance des environnements Windows, O365 et de la gestion du cycle de vie des équipements;A une connaissance approfondie des indicateurs et bonnes pratiques requises pour gérer son environnement;Certification et/ou connaissance ITIL, CoBitMaîtrise du français et de l'anglais tant à l’oral qu’à l’écrit; ce poste nécessite une communication avec des clients et/ou fournisseurs unilingues anglophones et/ou une collaboration avec nos usines aux États-Unis et en Ontario sur une base régulière.Orienté vers le service à la clientèle;Autonomie / Initiative / Créativité;Avoir du leadership / Capacité à influencer / Travail d’équipe;Analyse / Synthèse / Jugement;Capacité à résoudre des problèmes / Capacité à émettre des recommandations; Avoir une bonne résistance au stress / Gestion du temps et des priorités;Professionnel / Rigoureux / Proactif et capable de réagir rapidement;Orienté vers les résultats;Capacité de respecter des budgets et des échéancier.

UNLIMITED POSSIBILITIES AHEADPosition:ITTechnician Status:Full-TimeDealership:Head OfficeDepartment:Information Technology Salary Range: $42,000 - $47,000 annually; based upon experienceWe are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.A Career at OpenRoad Means You'll Enjoy: Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching, Tool Purchase Subsidy Internal and external, training & development opportunities for skill development and growth Be part of a collaborative, friendly and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment Comprehensive extended health and dental plan tailored around Associate wellness Recognition and Engagement Events! ROLE & RESPONSIBILITIES: Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware Assist with troubleshooting and resolving technical problems for end-users in a timely manner. Install, configure and maintain computer systems, peripherals and software Perform the routine maintenance tasks, such as system updates and backups, equipment inventory, endpoint protection software. Assist with onboarding and offboarding process for employees, including setting up the workstations and software. Collaborate with seniors IT staff to resolve complex technical issues and escalate the problem when necessary. Document and track technical issues and resolutions using our ticketing system Maintain the CCTV system for all dealerships and export the footage if requested Liaise with external contractors/suppliers for the repair of computer peripheral equipment Network Support - First-level support for Network devices situated on-site (Wireless AP, POS, Media Player, Router, Switch....) Phone Support - Add, change or delete extensions and hardware as required Maintaining accurate and up-to-date documentation through the change management process Provide excellent customer service and maintain a positive relationship with end-users. Participate in the on-call rotation after business hour. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Certificate or College Diploma in Information Technology, Computer Engineering Technology or related discipline 2+ years experience in IT helpdesk/support experience in a multi-site environment Strong problem solving Excellent oral and written communication skills Ability to work independently and under pressure, with good communication skills Troubleshooting experience with Microsoft Windows OS, Microsoft Office as well as computer hardware Solid understanding of networking knowledge including IPv4/IPv6, DHCP, and DNS. Class5 Driver License Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application.We are an equal-opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.JOIN US AND GROW WITH US!We thank all those that have applied. Only those considered for the position will be contacted.

Our EPC (engineering, procurement, and construction) client is seeking an Intermediate Desktop Support Technician to support a Windows environment to start ASAP as a full time employee.Must already reside in Calgary and come in minimum 4 days/week in office downtown Calgary.Must-Have:5+ years of Windows deskside support, helpdesk management, and hardware maintenance experience (setting up Windows machines)Experience with Intune doing OS installs, patching and asset managementExperience supporting Microsoft Teams (install, support, and educate)Experience administering and setting-up users and permissions (OS install, patching and asset management)Nice-to-have:Experience with Meraki technologyExperience in the EPC industryEngineering applications setup and support experienceExperience using Zendesk Experience with Email Spam filtering & Cyber Security Applications and utilitiesSharePoint Administration and site support experienceRESPONSIBILITIES:Deskside SupportHelpdesk ManagementHardware MaintenanceUser Training and DocumentationIT Infrastructure SupportContinuous Improvement Apply

About NomadisFounded in 2001, Nomadis is a company specializing in workforce logistics as well as the logistics of health services in remote areas.Through our participation in several projects in Nunavik and Nunavut, we have encountered significant challenges in managing travel and accommodation for Indigenous communities. Our software solutions were born from the need to provide a more reliable, innovative and cost-effective solution to meet these challenges.Today, Nomadis helps organizations around the world reduce costs and risks associated with workforce management, travel and accommodation. We provide consulting and integration services to streamline our clients' business processes and ensure they are equipped to achieve their goals and commitments.Position : Application Support Technician (#E2403-AST)We are currently looking for a technical / application support technician. This person will have as principal responsibility of providing a technical application assistance (level 2 and level 3) and to assure the total satisfaction of our customers.The person will configure our applications and accompany our customers in their use to answer various questions and solve technical problems.ResponsibilitiesConfigure, maintain and update our applications on client installations and in our cloud infrastructure;Act as the primary point of contact for Level 2/3 expert technical support to our clients, across multiple channels: helpdesk, email, phone, chat;Take ownership of the client’s requests and ensure quick response and resolution of all issues, escalating to the technical/product team or account manager only as required;Respond to and resolve emergency incidents on a 24/7 basis (on occasional occurrences);Ensure client requests, issues and bug reports are always captured in the Helpdesk system and Issue/Development tracking systems;Monitor the cloud infrastructure and quickly address any issues or warnings arising to ensure the SLAs are met;Contribute to technical and user documentation as required;Engage in continuous training and knowledge sharing activities with the team to always be on the forefront of technologies and methodologies;Promote the values, mission and culture of the company.Skills and ProfileResourcefulness, autonomy and ability to work collaboratively with an extended team and the clients;Versatility and ability to adapt to a continuously evolving environment, technologies and methodologies;Strong analytical and problem-solving skills with the persistence and determination in solving complex problems and working within constraints;Bilingual French/English. Spanish is a strong asset.We OfferJoin our team and immerse yourself in a friendly, dynamic and inspiring work environment where fairness, respect, trust and collaboration reign.With us, your well-being is a priority, and we offer you:A competitive salary,Flexible working conditions (time and location),Social benefits,A collective retirement savings plan and a deferred profit sharing planDevelopment opportunities,Promising career prospectsWe operate in hybrid mode with flexibility on scheduling and teleworking – we provide all the tools required to be able to work remotely while maintaining close collaboration and a strong team spirit. The mandate also involves traveling periodically for various events and trade missions.First and foremost, we recruit energetic and dedicated people who are passionate about their work and who fit perfectly with the company culture.You can submit your application from our website at https://nomadis.co/fr/carrieres/. Required Technical SkillsDemonstrated experience in solving technical problems in IT applications;Basic knowledge of SQL language;Knowledge or experience in software development (full stack) an asset.Professional and Academic ExperienceDEC, AEC or DEP in Information Technology;3 years relevant work experience dealing directly with clients (“B2B”);Experience with an international clientele is an asset.

Application Deadline: 04/07/2024Address:100 King Street WestThe position entails playing a pivotal role in the successful launch and ongoing support of various modules within the Governance Risk and Compliance (GRC) platform. The primary responsibility involves triaging and managing the helpdesk and providing end user support for queries, defects, and other system-related issues. This role requires effective communication with users and collaboration with cross-functional teams. Duties include but are not limited to:Triage and manage the helpdesk for various modules on the GRC platform.Provide end user support for queries related to the GRC platform modules.Document and track user reported issues and resolutions.Develop and maintain a knowledge base to assist users with common inquiries.Communicate effectively with users and vendor support to provide updates and resolutions to their inquiries.Identify opportunities for process improvements and efficiencies in the helpdesk management process.Assist in UAT (User Acceptance Testing) for new module launches and updates.Stay informed about updates and enhancements to the platform modules.Provides production and end-user support and governance for the risk technical platform and system environment that supports risk data & control structures (e.g. process controls, user access controls, data integrity controls) to enable risk processes and operations. Supports and oversees the planning, maintenance and change management for risk system strategies, process changes, system parameter changes, production schedules, and operational tasks. Oversees the management of system parameter changes. Works with stakeholders to resolve issues and provide solutions that ensure service delivery and effectiveness.Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.Provides advice and guidance to assigned business/group on implementation of solutions.Supports the planning and execution of system management infrastructure planning and development activities for a designated portfolio.Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders including product enhancements; Initiative areas can include intake, requirements, design, development, testing, simulation, sign-offs, production and post-implementation activities.Breaks down strategic problems, and analyses data and information to provide insights and recommendations.Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.Leads or assists in the execution of oversight/governance activities.Acts as a resource for team members with less experienceLeads/participates in the design, implementation and management of changes to the risk productionprocesses & systems.Monitors the risk system technical infrastructure, applications and/or business transactions across the environment.Collaborates with Technology service providers and other stakeholders to investigate, perform root cause analysis and plan corrective actions; follows production environment support processes and guidelines.Collaborates with internal and external stakeholders to deliver on business objectives.Builds effective relationships with internal/external stakeholders.Ensures alignment between stakeholders.Monitors and tracks performance and addresses any issues.Tracks metrics and milestones, makes recommendations for resolution and escalates as appropriate when issues arise.Analyzes data and information to provide insights and recommendations.Monitors and tracks performance; addresses any issues.Supports the data reconciliation / provisioning processes between core risk systems.Performs verification and monitoring activities for all changes implemented in the production environments according to guidelines and policies.Supports the development and maintenance of system and process documentation / process controls / knowledge assets required for the operation.Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.Exercises judgment to identify, diagnose, and solve problems within given rules.Works independently on a range of complex tasks, which may include unique situations.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.In-depth knowledge of risk system management concepts and applications.In-depth knowledge & experience with risk policy frameworks; quality control / testing frameworks.Technical proficiency gained through education and/or business experience.Verbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Analytical and problem solving skills - In-depth.Influence skills - In-depth.Data driven decision making - In-depth.Grade:6Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Posting Title ISL 24R - Intermediate Dynamics Developer Position Classification Information Systems R24 Union GEU Work Options Remote Location Abbotsford, BC V2S 1H4 CACampbell River, BC V9W 6Y7 CACranbrook, BC V1C 7G5 CAFort Nelson, BC V0C 1R0 CAHope, BC V0X 1L0 CAKamloops, BC V2H 1B7 CAKelowna, BC V1Z 2S9 CAMultiple Locations, BC CA (Primary)Nanaimo, BC V9T 6L8 CANelson, BC V1L 6K1 CAPrince George, BC V2N4P7 CASmithers, BC V0J 2N0 CASurrey, BC V4P 1M5 CAVancouver, BC V6B 0N8 CAVictoria, BC V9B 6X2 CAWilliams Lake, BC V2G 5M1 CASalary Range $78,729.94 - $ 89,687.19 annually which includes a 6.6% Temporary Market Adjustment* Close Date 4/4/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Education and Child Care Ministry Branch / Division Digital Strategies & Services Branch/Services & Technology Division Job Summary Bring your enthusiasm and exceptional service delivery to theDigital Strategies and Services Branch.The Digital Strategies and Services Branch provides a range of information technology and information management services for the Ministry. The Branch works closely with the Office of the Chief Information Officer (OCIO) to ensure ministry plans and initiatives are aligned with government's overall technology direction and standards. Services provided include an IT Helpdesk, advice and support on protecting and optimizing the ministry's information assets, and services and strategies relating to infrastructure and application management, workstations and devices, enterprise architecture, and business analysis.The Digital Services Unit works closely with ministry program areas on developing and implementing IM/IT strategic plans, developing operation plans by forecasting IT requirements in anticipation of future program and business needs, selecting cost-effective technology solutions to meet ministry program goals and objectives and providing input into the annual and ten-year budgeting process. Additionally, the Branch is responsible for client management, service level management, application project management, change management, release management, business case development, business process analysis, design specifications, development, testing/quality assurance, security, privacy and deployment of ministry applications and electronic services.The Intermediate Dynamics Developer provides technical expertise and advice in the design and development of new and/or enhanced custom applications, leads the technical implementation of custom applications, conducts technical quality assurance audits / post implementation reviews, designs, codes, tests and implements application fixes; and updates, documents and supports infrastructure related tools and utilities.Job Requirements: Bachelor's degree in Computer Science or equivalentand a minimum one (1) year of related experience*OR Some post-secondary education or training in Computer Science or equivalent and minimum two (2) years of related experience* Related experience* must include all of the following: Experience with Microsoft Dynamics development (Dynamics 365, Power Platform, PowerApps). Experience working with Cloud technologies such as MS Azure. Experience with version control technologies such as subversion or Git/GitHub. Preference may be given to applicants with the following: Experience with Agile and/or Scrum process. Experience with Microsoft Flow. Experience with Canvas apps. Experience in modern development such as HTML, CSS and Javascript libraries. Experience with .Net development. For questions regarding this position, please contact [email protected] .About this Position: Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The position headquarters will be Victoria or Vancouver. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations An eligibility list may be established for future temporary and permanent vacancies.. Please refer to MyHR for more information on Temporary Market Adjustments . Employees of the BC Public Service must be located in BC at the time of employment.Working for the BC Public Service:The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .How to Apply:Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information: A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Information Management/Information Technology

Bonjour,Je suis Clémence, conseillère en recrutement et développement des affaires au sein de FED IT, cabinet de recrutement spécialisé sur les métiers TI.J'interviens sur deux types de recrutement : temporaires et permanents.Tous nos consultants sont des experts TI qui parlent votre langage et évoluent dans votre univers. Nous couvrons les métiers de l'informatique, développement, décisionnel et infrastructure.Assurer le soutien de l'infrastructure et du service d'assistance du GDBT, principalement pour l'usine de Montréal, ainsi que le soutien de premier niveau pour d'autres sites, notamment Markham, Northbrook, Ames, Avon et Sao Paulo. Fournir un soutien aux projets d'infrastructure. Le titulaire de ce poste assurera également la couverture du service d'assistance selon les besoins. La couverture du service d'assistance comprendra l'assistance locale et à distance, le déploiement de logiciels, le dépannage et l'assistance des PC, des réseaux et des téléphones pour les utilisateurs de la région Amériques de Barilla. Le titulaire de ce poste collaborera avec le Global GDBT sur des initiatives mondiales, le cas échéant. 1. Soutenir les projets de réseaux, de PC, de téléphonie, de téléphonie mobile et de serveurs. 2. Fournir une assistance aux utilisateurs pour d'autres systèmes de la région Amériques de Barilla. 3. Assurer la couverture du helpdesk selon les besoins pour tous les sites de Barilla aux Etats-Unis, au Canada et au Brésil. 4. Fournir une assistance à distance aux autres sites de la région Amériques de Barilla. L'assistance comprend, sans s'y limiter, l'assistance aux PC, aux réseaux et aux serveurs. Travailler avec les contacts désignés dans les sites internationaux. 5. Maintenir un inventaire précis des équipements (PC, imprimantes, téléphones, téléphones portables, etc.) en suivant les processus appropriés lors du déploiement, de la récupération ou de la mise au rebut de l'équipement. 6. Identifier de manière proactive les problèmes, les faire remonter et aider à les résoudre dès qu'ils se présentent. 7. Participer à la formation et au soutien des utilisateurs finaux. 8. Mener à bien les projets de GDBT qui sont conformes à la stratégie de l'entreprise et aux lignes directrices de GDBT. 9. Collaborer avec le GDBT mondial sur des initiatives globales, tout en respectant les échéances des initiatives. 10. Suivre tous les autres processus et procédures définis par les départements GDBT locaux/mondiaux et la politique de l'entreprise. 11. Effectuer d'autres tâches qui lui sont confiées. - Baccalauréat ou formation spécialisée / expérience professionnelle équivalente- Excellentes compétences en matière de communication et de relations interpersonnelles- Au moins un an d'expérience dans la fourniture d'une assistance aux utilisateurs finaux pour les PC et les téléphones. - Au moins un an d'expérience dans la réalisation de projets d'infrastructure de petite ou moyenne envergure. - Expérience de l'assistance aux réseaux et aux serveurs - matériel de montage en rack, câbles de connexion et fibre optique. - Expérience de la fourniture d'une assistance à distance par téléphone ou par la technologie du bureau à distance. - Capacité à hiérarchiser plusieurs tâches pour assurer la satisfaction de l'utilisateur final. - Expérience de Windows 10 et de MS Office, y compris Outlook. - L'expérience du support d'un centre de données dans un environnement virtuel est un plus. - Une expérience de travail dans un environnement international est un plus. - Expérience de la mise en œuvre et de la configuration de réseaux. Expérience Cisco ou CCNA un plus. - Une expérience avec SCCM et la distribution de logiciels est un plus. - Expérience au sein d'une entreprise de produits de grande consommation ou d'une entreprise manufacturière, un atout. - Maîtrise de l'anglais et du français - Déplacements : 25% - nationaux et internationaux - Déplacements trimestriels vers le bureau de Markham, Ontario et le bureau américain.

Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the full range of IT professions: development, business intelligence and infrastructure.Provide support for GDBT infrastructure and helpdesk primarily for the Montreal plant and will also provide first-level support for other locations including Markham, Northbrook, Ames, Avon, and Sao Paulo. Provide support for infrastructure projects. This position will also provide helpdesk coverage as needed. Helpdesk coverage will include local and remote support, software deployment, troubleshooting, and support of PCs, networks, and phones for users in Barilla Region Americas. This position will collaborate with Global GDBT on global initiatives as needed. 1. Support network, PC, telephony, mobile, and server projects. 2. Provide user support for other Barilla Region Americas systems. 3. Provide coverage for the helpdesk as needed for all Barilla sites in the USA, Canada, and Brazil. 4. Provide remote support to other Barilla Region Americas sites. Support includes but is not limited to PC, network, and server support. Work with designated contacts in international locations. 5. Maintain accurate equipment inventories (e.g. PCs, printers, phones, mobile phones, etc.) by following proper processes when deploying, retrieving, or retiring equipment. 6. Proactively identify, escalate, and help resolve issues as they arise. 7. Participate in training and support of end users. 8. Successfully complete GDBT projects that align with the business strategy and GDBT guidelines. 9. Collaborate with global GDBT on global initiatives, while meeting initiative deadlines. 10. Follow all other processes and procedures as defined by the local/Global GDBT departments and company policy. 11. Other duties as assigned.* Bachelor's degree or specialized training / equivalent work experience * Excellent communication and interpersonal skills * At least 1 year experience providing end-user support for PCs & and phones. * At least 1 year experience delivering small to mid-sized infrastructure projects. * Experience supporting networks, and servers - rack mounting gear, connecting cables, and fiber optic. * Experience providing remote support via telephone, or remote desktop technology. * Ability to prioritize multiple tasks to ensure end-user satisfaction. * Experience with Windows 10 and MS Office including Outlook. * Experience supporting a data center in a virtual environment a plus. * Experience working in a global environment is a plus. * Experience with network implementation and setup. Cisco experience or CCNA a plus. * Experience with SCCM and software distribution is a plus. * Experience working for a CPG or manufacturing company a plus. * Fluent in English and French * Travel: 25% - Domestic & International - Travel to the Markham, Ontario office and US office on a quarterly basis.

"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun!" The Opportunity: We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help. We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules. And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests. The Role: As a Team Lead - Bilingual Support , you will be responsible for providing guidance, coaching and support to your team. In addition, you will be providing remote and on-site support and training to our clients that use our software both in English and French . This is a r emote work opportunity based out of Quebec (Montréal area preferred) and requires travel to customer sites in Canada, the US, or the Caribbean. This position will support mostly our Quebec based clients. Half of your work will be done from home, the other half you will be traveling to the dealership's site as part of the installation team. Job Requirements: Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner. Logging and documenting all customer interactions within our ticketing system and escalating matters as required. Collaborating with other groups/departments to streamline service delivery. Identify opportunities to drive process improvements that positively impact the client's experience. Develop knowledge and understanding of our software and the supporting Infrastructure. Achieve program certification within your primary group within 6 months, and additional program certification/s within 18 months, up to PBS Certified Professional status. Maintaining a high level of punctuality as well as a consistent, reliable attendance standard. Achieving and exceeding KPI targets and other Metrics defined by the department. Available to travel as and when the need arises throughout the US and Canada. Keeping abreast of Software enhancements and new released, by attending Apogees and reviewing release notes. Assisting and training current as well as new staff members. Maintaining and contributing knowledge-based articles including informational articles, how-to's, troubleshooting guides and FAQs. Escalating Incidents, Problems, and Enhancement tickets to our development team. Ticket/ Queue Management - Reviewing and actioning outstanding tickets as required. Problem Management - Define, address, and manage the root cause of a problem, to help prevent further issues. Communicate and coach direct reports on daily performance and quality & quantity of work, behavior, punctuality, and attendance standards within the team. Analyze and evaluate KPI targets and other Metrics defined by the department, and use results for performance reviews, to help develop Analysts and improve team performance. Manage/coordinate client escalations and communications. Escalate client as well as staffing issues and concerns to the Program Manager. Collaborating with other team leads to ensure adequate staffing levels are scheduled and maintained. Commit to an ongoing personal development and cross-training as recommended by the Program Manager. Create a positive workplace culture. Qualifications: Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing. Strong Leadership and coaching abilities Strong time management & organization skills. Strong decision making and analytical abilities. Strong detail orientation. Excellent computer skills with a proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc. Ability to work independently and within a team environment. College Diploma. Must have Valid Drivers license. Previous customer service, helpdesk or dealership experience will be considered an asset. Over 3+ years of PBS experience, Dealership/Automotive or leadership experience within a customer support environment What we offer: Internal promotion and growth opportunities An education department dedicated to helping you with professional and personal development The opportunity to travel Free parking Staff events Competitive annual base salary Bonus for product certification up to $4,800 per year Great referral bonus Staff discounts with GM, Dell, Goodlife and more. Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

Posting Title ISL 21R - Senior Service Desk Team Lead Position Classification Information Systems R21 Union GEU Work Options Hybrid Location Victoria, BC V9B 6X2 CA (Primary)Salary Range As of April 7, 2024, $69,760.70 - $79,322.69 annually Close Date 4/19/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Education and Child Care Ministry Branch / Division Digital Strategies Branch/ Services and Technology Division Job Summary Great opportunity for the next step in your IT careerThe Senior Service Desk Team Lead supervises the Ministry's HelpDesk (Service Desk) team (Tier 1 and Tier 2 staff), provide Tier 2 technical support by receiving, diagnosing, and/or escalating service requests to resolve complex data and application problem; and to ensure the overall efficient administration of the HelpDesk by providing Ministry staff with a high level of professional customer service related to their Information Technology (I/T) needs.Job Requirements: Diploma in the computer science field and 2 years related experience; OR Certificate or coursework in the computer science field and 3 years related experience; OR An equivalent combination of education and experience may be considered. Related Experience Experience providing customer support services in an information technology environment or helping end users to use and understand computer hardware and software. Experience supervising staff in an information technology environment Experience with and knowledge of computer system operation environments, applications, and programming language. For questions regarding this position, please contact [email protected] .About this Position: Flexible work options are available; this position may be able to work up to 2days at home per week subject to an approved telework agreement. An eligibility list may be established to fill future temporary and permanent vacancies. Employees of the BC Public Service must be located in BC at the time of employment.Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information: A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Information Management/Information Technology

Additional Job DescriptionUEAT est une entreprise dynamique située dans la ville de Québec, au Québec, qui révolutionne l'industrie de la restauration au Canada grâce à des solutions de commande en ligne et libre-service. Sa mission est de simplifier la vie des restaurateurs à travers le Canada. Joignez-vous à cette aventure et participez à la transformation numérique de l'industrie de la restauration, fièrement soutenue par Moneris, le principal fournisseur de services de paiement du Canada.Votre carrière à UEAT : Description du posteUEAT souhaite accueillir un agent de support technique pour venir jouer un rôle clé dans la croissance de UEAT.Durée du contrat: 9 MoisEmplacement : Vous travaillerez au bureau de Quebec dans le cadre d'un modèle de travail Hybride. Nous sommes également ouverts aux candidats de l'extérieur du Québec.Lien hiérarchique : Vous relèverez du superviseur du soutien technique.Votre carrière à UEAT : ResponsabilitésFournir des réponses humaines de première ligne aux restaurants, répondre aux questions techniques, résoudre les billets de soutien technique et faire remonter les problèmes en interne si nécessaire.Apprendre et conserver une connaissance détaillée des produits et des processus de dépannage internes.Collaborer dans un environnement de travail d'équipe et travailler sans friction avec des collègues à distance et des équipes internes. Promouvoir un service à la clientèle impeccable et avoir un grand souci du détail;Établir des priorités dans vos demandes et travailler en multitâche dans le cadre d'un centre d'appels à distance.Vous naviguez aisément dans les zones grises tout en travaillant au développement et à la croissance au sein de notre équipe mondiale.Poste à temps plein, horaire mensuel couvrant les périodes de pointe des restaurants, les soirs, les fins de semaine et les jours fériés.Votre carrière à UEAT : ProfilÊtre passionné, ambitieux et prêt à apprendre.Prendre des initiatives et faire preuve d'excellentes compétences en communication (écrite et verbale) en français, en anglais et dans une certaine mesure en bilinguisme.Être à l'aise pour communiquer (par téléphone ou par courriel) dans l'une ou l'autre langue en utilisant des outils de traduction au besoin. Posséder une formation technique (diplôme ou DEC) et trois (3) années d'expérience pertinente en formation ou en soutien logiciel, ou en soutien technique à distance de réseaux informatiques.Une expérience préalable dans l'exploitation de restaurants, la gestion de l'accueil ou le soutien de logiciels personnalisés internes est un atout.Votre carrière à UEAT : AvantagesMeilleure progression de carrière grâce à des programmes qui soutiennent vos objectifs d'apprentissage et de développement, notamment l'Université UEAT, l'accès illimité et gratuit aux formations Coursera, un programme de mentorat et des occasions de croissance interne avec d'innombrables parcours de carrières;Approche globale de votre bien-être, avec un programme d'aide aux employé(e)s, de la télémédecine et un compte de bien-être;Équilibre travail-vie personnelle grâce à notre modèle de travail hybride et à nos horaires flexibles;Culture fondée sur la collaboration, avec un environnement de travail ouvert et une politique ouverte qui encourage les discussions franches et la transparence;Repas subventionnés et thé et café à volonté dans nos bureaux.En savoir plus sur la vie à UEAT en consultant le site suivant : ueat.io/a-propos-ueat/carrieres/ UEAT is a dynamic Québec, QC-based start-up revolutionizing the restaurant industry in Canada with online and self-ordering solutions. Our mission is to simplify the lives of restaurateurs across Canada. Join us on our journey and become a part of the digital transformation of the restaurant industry, proudly backed by Moneris, Canada's leading payment processor.Your UEAT Career - The OpportunityUEAT would like to welcome a Technical Support Agent to play a key role in UEAT's growth.Contract Duration: 9 MonthsLocation: You will be based in our Quebec City office and will work in a Hybrid model. We are also open to remote candidates outside of Quebec City.Reporting Relationship: You will report to the Support Supervisor.Your UEAT Career - What you'll doDeliver first-line responses to restaurants, answer technical questions, resolve support tickets and escalate issues internally when required.Learn and retain detailed product knowledge and internal troubleshooting processes.Collaborate in a team player environment and work with remote-based colleagues and internal teams. Promote impeccable customer service and strong attention to detail.Prioritize your requests and multi-tasking as part of a remote-based call center.Demonstrate autonomy, discipline, rigor, and organizational skillsBe comfortable navigating gray areas while working to develop and grow as part of our global team.Full-time position, monthly schedule covering restaurants' peak demands, evenings, weekends, and rotating holiday schedule.Your UEAT Career - What you bringBe passionate, ambitious, and ready to learn.Take initiative and demonstrate excellent (written and verbal) communication skills in French, English, and a blend of bi-bilingualism.Must be comfortable communicating (phone or email) with either language using translation tools if necessary. Possess a technical education (diploma or DEC) and (3) years of relevant experience in software training, software support, or remote helpdesk technical support of IT networks.Prior experience in restaurant operations, hospitality management, or support in-house custom software is a plus.Your UEAT Career - What you getAccelerate your career with programs that support your learning and development goals including UEAT University, unlimited free access to Coursera, a mentorship program, and opportunities to grow internally with endless career pathsHolistic approach to your well-being, with an Employee Assistance Program, telemedicine and a wellness accountFind work/life balance with our hybrid working model and flexible schedulesCulture built on collaboration with an open space office environment and open-door policies that encourage frank discussions and transparencySubsidized meals and unlimited tea and coffee at our officesFind out more about life at UEAT at ueat.io/about-ueat/career Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.

"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun!" The Opportunity: We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help. We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules. And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests. The Role: As a Team Lead - Bilingual Support , you will be responsible for providing guidance, coaching and support to your team. In addition, you will be providing remote and on-site support and training to our clients that use our software both in English and French . This is not a remote work opportunity. Job Requirements: Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner. Logging and documenting all customer interactions within our ticketing system and escalating matters as required. Collaborating with other groups/departments to streamline service delivery. Identify opportunities to drive process improvements that positively impact the client's experience. Develop knowledge and understanding of our software and the supporting Infrastructure. Achieve program certification within your primary group within 6 months, and additional program certification/s within 18 months, up to PBS Certified Professional status. Maintaining a high level of punctuality as well as a consistent, reliable attendance standard. Achieving and exceeding KPI targets and other Metrics defined by the department. Available to travel as and when the need arises throughout the US and Canada. Keeping abreast of Software enhancements and new released, by attending Apogees and reviewing release notes. Assisting and training current as well as new staff members. Maintaining and contributing knowledge-based articles including informational articles, how-to's, troubleshooting guides and FAQs. Escalating Incidents, Problems, and Enhancement tickets to our development team. Ticket/ Queue Management - Reviewing and actioning outstanding tickets as required. Problem Management - Define, address, and manage the root cause of a problem, to help prevent further issues. Communicate and coach direct reports on daily performance and quality & quantity of work, behavior, punctuality, and attendance standards within the team. Analyze and evaluate KPI targets and other Metrics defined by the department, and use results for performance reviews, to help develop Analysts and improve team performance. Manage/coordinate client escalations and communications. Escalate client as well as staffing issues and concerns to the Program Manager. Collaborating with other team leads to ensure adequate staffing levels are scheduled and maintained. Commit to an ongoing personal development and cross-training as recommended by the Program Manager. Create a positive workplace culture. Qualifications: Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing. Strong Leadership and coaching abilities Strong time management & organization skills. Strong decision making and analytical abilities. Strong detail orientation. Excellent computer skills with a proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc. Ability to work independently and within a team environment. College Diploma. Must have Valid Drivers license. Previous customer service, helpdesk or dealership experience will be considered an asset. Over 3+ years of PBS experience, Dealership/Automotive or leadership experience within a customer support environment What we offer: Internal promotion and growth opportunities An education department dedicated to helping you with professional and personal development The opportunity to travel Free parking Staff events Competitive annual base salary Bonus for product certification up to $4,800 per year Great referral bonus Staff discounts with GM, Dell, Goodlife and more. Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

Our client is seeking a Senior Technical Support Specialist to analyze and resolve ticket issues related to networks, workstations, operating systems in a Microsoft environment. Responsibilities:Conduct ticket management and troubleshooting activities adhering to corporate Service Level Agreements.Analyze and resolve ticket issues encompassing servers, storage, workstations/laptops, backup systems, LAN/WAN infrastructure, routers, switches, firewalls, and operating systems using approved remote management tools.Document all issues and resolutions meticulously in the company's PSA (Autotask) and Documentation (ITGlue) Platforms. Update PSA and Documentation platforms to reflect changes in client environments or processes.Develop and maintain the technical skills, knowledge, and certifications required for superior performance as a Technical Consultant.Participate in organizational training programs as part of professional development.Contribute to on-call rotation and after-hours support duties.Prioritize and triage problems impacting client IT services for efficient resolution.Coordinate with ServiceDesk, third-party vendors, and other internal IT teams as necessary.Notify customers of issues, outages, and remediation status as required.Maintain ongoing communication within the team and with external stakeholders regarding known issues and resolution steps.Translate complex technical information into understandable terms for non-technical individuals.Evaluate and test products, making recommendations. Must-Haves:8+ years of technical support and helpdesk expertiseAnalyze and resolve ticket issues encompassing servers, storage, workstations/laptops, backup systems, LAN/WAN infrastructure, routers, switches, firewalls, and operating systems using approved remote management tools.Proficient in Microsoft (Exchange, Office 365, Teams, desktop, server operations and administration)Proficient in diagnosing network issues and supporting network and servers infrastructures such as: Active Directory, DNS, DHCP, File Servers, Group Policy, User Accounts, Network and servers Infrastructure Monitoring Based in EdmontonNice-to-Haves:Certifications and/or bachelor’s degree to support experience. Virtualization and security technology experience Storage and backup technology experience Apply

About Us At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 550 team members, and are one of the largest technology solutions providers, recognized for our ability to deliver and innovate to meet the changing needs of our clients. Position Overview This is a great opportunity for a driven IT professional to work at one of Microserve’s client locations in Vancouver. As a Helpdesk Technician with Microserve, you will have the opportunity to work with a range of technologies across the client’s IT environment.    You will work closely with members of the Microserve team at the client’s Vancouver location in supporting end users’ use of their IT infrastructure and applications by phone, Microsoft Teams, TeamViewer, and when necessary and possible, in person.  Based on your experience, drive, and skills, you will have the opportunity to learn Systems Administration, network and firewall monitoring and management, backup and disaster recovery procedures, and support for the Application and Web Development.  You will also be compensated for afterhours support upon completion of rotation.    The successful candidate will be a self-starter who can work well on their own and within a team, are detail oriented, and love working with people. You must have superior listening and communication skills, be a problem solver, and have a continuous passion for learning about new technologies.    Responsibilities: Provide support via phone, email and in person to assist people with their use of Information Technology. This includes client supplied and personal desktop and laptop hardware, software, operating systems and system administration Provide IT operations support for physical and virtual servers, virtualized infrastructure, network switches, firewalls and other computer equipment Provide IT business and application support services for projects and special requests  Assist in creation, documentation, and ongoing development of process documentation for the onsite Microserve team Perform scheduled, proactive maintenance for support equipment including desktop, server and network equipment (including scheduled after-hours maintenance) Participate in periodic IT infrastructure projects such as desktop/laptop refreshes requiring across province travel every four years, replacement of server and storage infrastructure in two different data centers, and network switch and firewall replacements province wide Provide after-hours Help Desk support via supplied smartphone and laptop on rotation (approximately once every six weeks M-F 5pm to 8pm, weekends and holidays 9am to 5pm) Provide service and project coordination for resource planning and completion of deliverables for onsite and offsite clients.   Continuous learning and advancement of technical skills as required to best support your client, including self-study, lab time, and pursuit of relevant certifications  Contribute to Microserve’s ability to deliver the best possible service to our client and help us consistently exceed their expectations Requirements: Minimum 2 years of experience providing IT Helpdesk services for Windows based desktops, Windows and/or VMware based servers, and network devices Microsoft certification or working experience with Windows Server, Windows 10, Exchange and SQL Server Microsoft certification or working experience with Active Directory Microsoft certification or working experience with Office 2016 and/or Office 365 A+ certification or working experience with computer assembly, repair, and configuration Network+ certification or working experience with network switches and firewalls (HPE/Aruba/CheckPoint) would be an asset Experience with Linux operating systems and Apple hardware and operating systems are desirable Exceptional customer service, and professional written, verbal, and presentation communication skills. Due to the nature of the client’s business, clearly spoken and written English is a requirement.  Must have a valid driver's license  Compensation and Benefits:  In accordance with the BC Pay Transparency Act the range for this role for BC residents is $21 - $27 per hour  Paid vacations    Additional 5 personal days    Paid sick days Extended Medical and Dental plan from day one    At Microserve, we gather compensation benchmarking data across BC & Canada for our roles and use that data to build a salary range for our current team and future talent.  Your exact salary is determined based on a combination of your relevant experience, skill, competencies, and internal pay equity.  If you feel like this role is your dream job and have questions about compensation and benefits, please get in touch with us as we are always happy to discuss further.  At Microserve we believe that compensation conversations should always be ongoing. 

Our Valued Public Sector Client is seeking a Senior SharePoint Online Developer to develop custom solution using the Power Platform, Azure functions and SPFx within a D365 environment. Project Description:To support the configuration and development of the D365 environment for SPO (SharePoint Online) and the compliance and security center. The requirement will ensure M365 and Azure components are well identified, configured and implemented, and to provide assistance on in-house development and consideration of third party tools. Must Haves:SharePoint Developer (version 2016 or higher) - 8+ yearsDefence, Enforcement, or Public Safety industry - 7+ yearsSharePoint Online -7+ yearsArchitecting and configuring SharePoint Online - 3+ yearsAzure Logic, Azure key Vaults, Azure functional application, SPFx - 1 yearMicrosoft Power Platform - 3+ years Power Automate, Power BI, Data Verse - 3+ months Responsibilities:• Report on system performance, usage statistics, and issue resolution.• Configure IM requirements using M365 SharePoint Admin and Compliance Center.• Develop custom solution using the Power Platform, Microsoft Graph, Azure functions and SPFx.• Identify, research, and resolve complex technical problems.• Configure SharePoint Online as needed to support IM & D365 requirements.• Develop documentation to support Office 365 applications and other custom solutions.• Assist in high-level design and solution architecture.• Advise and assist in the migration SharePoint OnPrem using tools like ShareGate.• Liaise, provide support and advice to the Helpdesk and SharePoint OnPrem Team• Review and update IM/IT security technical documentation in DevOps• Regular status updates and progress reports Apply

Come Build Your Career at Aecon! As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build, connect, power, and strengthen our communities. At Aecon, you can count on: Safety Always. Our number one core value. If we cant do it safely, we dont do it at all. Integrity. We lead by example, with humility and courage. Accountability. Were passionate about delivering on our commitments. Inclusion. We provide equitable opportunities for everyone. We lead the infrastructure industry with purpose, and our people are at the heart of everything we do. So, we invest in our people, just like they invest in us! At Aecon we: Ensure you and your family receive the services needed to support your mental, emotional, and physical well-being. Believe in helping you build your career through our Aecon University and Leadership Programs. Are committed to supporting and investing in inclusive work environments, through initiatives like Equity, Diversity & Inclusion training, our Aecon Women in Trades and Aecon Diversity in Trades programs, and our Employee Resource Groups (ERGs) to ensure we are building inclusion into every aspect of our culture at Aecon. Are a leader in sustainable construction. With a strong commitment to operating responsibly by minimizing our impact on the environment and surrounding communities. Our business success relies on strong execution and continuous improvement driven by the diversity, expertise and teamwork of our people. Were always searching the globe for innovative, collaborative minds to join our best-in-class Aecon community! The Opportunity Aecon is well-positioned in the Canadian marketplace as an industry leader in the development and construction of infrastructure. We have a roster of ongoing major projects here and abroad, record backlog diversified across multiple sectors and duration, and a robust pipeline of future project pursuits. We are in a strong market position, but we are ultimately aiming higher. Reporting to the Client Services Manager, the position is responsible for branch office support, network infrastructure support and the successful completion of helpdesk requests within their support queue and overall management of the service provided to all Aecon field activities. What you will Do Here Support Corporate and key branch offices with second level support. Imaging and deploying equipment, making CMDB updates as necessary. Keeping site records up to date and accurate, and maintaining proper equipment inventories. Act as subject-matter-experts for support applications like Microsoft Intunes, Microsoft Teams, Bomgar, and O365 products. Assist in gathering info for jobsites and working with the Estimator on site quotes. Assist the Service Desk and Field Operations team as needed. Helps co-ordinates quality standards and ensures public company compliance. Adheres to Aecons Core Values and Policies and Procedures. Adheres to Aecons IT Services Policies, Procedures and Guidelines. Supports organisational change. What you Bring to the Team Minimum of a Post Secondary Education with information technology degree or diploma from a Canadian accredited institution. Demonstrable experience with and training on multiple technologies including (but not limited to) BMC Remedy, Cisco equipment, Lenovo hardware, Logtitech voice conferencing equipment, and Microsoft technologies (Intunes, Teams, O365 suite). Has an up to date and clean driving record. Preferred to have; up to date passport Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity. We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA during any step of the application process please click here.

Vous êtes à la recherche de défis dans un environnement de travail dynamique et riche en opportunités d’apprentissage ? Vous avez envie de travailler sur une multitude de projets dans lesquels vous mettrez à profit votre rigueur et votre enthousiasme ? Voici donc une offre d’emploi qui pourrait vous intéresser !TECHNICIEN(NE) SOUTIEN INFORMATIQUEService des technologies de l’informationCol blanc – Poste permanent Concours 2024-13Située sur la Couronne Nord, à 20 km de Montréal, Mascouche est au carrefour des autoroutes 25 et 640. Avec une population de plus de 53 000 résidants, elle emploie plus de 500 personnes. Avec son nouveau quartier d’affaires dynamique (CentrOparc), plus de 40 parcs et de nombreux espaces verts, en plus de la revitalisation du Vieux-Mascouche, Mascouche offre un milieu de vie dynamique d’une qualité inégalée où le développement durable est à l’honneur. Sommaire du rôleÀ titre de technicien(ne) soutien informatique, la personne sélectionnée se verra confier divers mandats liés à la gestion des équipements et logiciels du parc informatique ainsi qu’au support aux usagers dans les divers services de la Ville.Sommaire des fonctionsLa personne travaille sous la supervision du directeur adjoint du Service des technologies de l’information et veille activement au fonctionnement optimal des équipements et logiciels des clients internes en :Préparant et déployant les images du système d’exploitation des postes de travail selon les meilleures pratiques de l’industrie ;Configurant, installant et en effectuant l’entretien des équipements et logiciels de bureautique ;Vérifiant, testant et effectuant les mises à jour des logiciels installés sur les postes de travail, lorsqu’elle constate une amélioration possible ou que la mise à jour corrige un problème de sécurité ;Maintenant et mettant à jour périodiquement les inventaires des équipements et logiciels des clients internes, en collaboration avec l’administrateur réseaux.La personne veille également à ce que les usagers reçoivent un service de qualité en matière de soutien technique en :Fournissant le soutien technique aux clients internes et en prenant en charge les requêtes relevant de sa compétence, selon l’ordre de priorité exigé par la situation ;Effectuant les recherches et les recommandations nécessaires à la résolution rapide des demandes et des incidents, en validant le problème auprès de l’usager et en s’y déplaçant au besoin ;Rédigeant des procédures claires et la documentation opérationnelle concise et vulgarisée pour une utilisation efficace des équipements et des logiciels par les clients internes, toujours selon son champ de compétence.Documentant ses interventions dans le logiciel de gestion des requêtes ; CONDITIONS DE TRAVAIL La Ville de Mascouche offre une rémunération et des conditions de travail avantageuses, tel que prévu à la convention collective des employés cols blancs. L’horaire de travail est de 35 heures par semaine sur une période de 5 jours.Vous êtes passionné par l’informatique et le soutien aux usagers ? Vos réalisations témoignent de votre dynamisme ? Nous souhaitons vous rencontrer !Toute personne intéressée devra soumettre sa candidature, en joignant son curriculum vitae accompagné d’une lettre de présentation, en ligne via notre site Internet au www.ville.mascouche.qc.ca sous l’onglet « Emplois » et « Voir les offres d’emplois », avant le 1er mai 2024. Les diplômes devront être fournis sur demande.La Ville de Mascouche souscrit au programme d’égalité en emploi et les membres des groupes visés sont invités à soumettre leur candidature.Le Service des ressources humaines ne communiquera qu’avec les candidats dont le profil correspond aux critères de sélection. PROFIL RECHERCHÉLa personne recherchée possède :DEC/AEC en technique de l’informatique obligatoire ou DEP en soutien informatique combiné à 3 années d’expérience en soutien informatique ;Expérience minimale de 3 ans dans un poste similaire (support aux usagers) ;Maitrise des outils bureautiques de la suite MS Office ;Connaissances de Active Directory, logiciel Helpdesk, déploiement d’images et mises à jour, VPN, Microsoft Exchange, pratiques ITIL ;Excellentes connaissances du support matériel des ordinateurs et des équipements réseau ;Connaissances de base de la gestion de réseaux, des protocoles et de la gestion des appels de service ;Fortes aptitudes de service à la clientèle ;Bonne maitrise du français à l’oral et à l’écrit et connaissance fonctionnelle de l’anglais écrit (parlé un atout) ;Permis de conduire valide.Votre capacité à gérer les priorités dans un contexte de changements rapides, votre sens de l’organisation, votre capacité d’analyse, votre sens de l’autonomie de même que vos habiletés communicationnelles seront des facteurs contribuant à votre épanouissement professionnel et à la renommée de notre organisation.