Overview of salaries statistics of the profession "IT Service Desk Technician in Canada"

PURPOSE OF JOB This Technical Customer Support position is a frontline Call Centre/Chat role that will assist in facilitating solutions of all services and troubleshooting technology, computer hardware, peripheral and software related issues to both external customers as well as store associates. For technical calls, this role requires applying a systematic review, accurate diagnosis and problem solving of hardware and software related issues. Recommends tech service paths to customers based on information to provide the customer with the most convenient service. The Services Advisor Representative will utilize information on file or through previous experience to respond to technical inquiries from Customers. They will make recommendations and facilitate accepted solutions through correct service paths to customers to resolve their services request and/or repair their device including Remote, in store or on-site IT Solutions. They will be responsible for selling and sharing the value of services including services subscriptions. The objective of this position is to provide the highest level of customer service and enhance the product ownership experience through the resolution of service and technical related issues. PRIMARY DUTIES AND RESPONSIBILITIES • Receives inbound calls/chats from customers for information on services, tech services and/or advanced troubleshooting of technical products using defined problem-solving methodology • Actively engage in service solutions sales. Facilitate appropriate solutions to ensure customer loyalty. Check for existing cases and construct individual case reference files and updates case management data base / logs, documents new case or updates case information • For remote IT pathway can explain benefits of offers to customers • Charge customers remotely (via link) for services • Checks for subscription validation in customer files in ETS • Assists customers in connecting to remote platform • Assists in managing remote que and handing off tickets to available technicians • Schedule customers in booking tool for tech repair services • Document product concerns; track and forward to Team Manager • Filter problem using listening and probing skills to determine root cause. • Provide information, data and direction to the path options as required. • Research for relevant product / repair information. • Perform follow ups on existing cases and close cases as appropriate. • Diagnoses end user problems using systematic listening and probing approach • Consults internal tools, computerized data base, manuals, circulars or internal resources for information on resolution procedures • Provides information and direction as required for simple problem resolution • Initiates dispatch procedure for hardware pickup / shipment as appropriate for limited product line • Review updates regularly to remain current with product offerings • Is required to remain current on new developments and changes through ongoing circular, e-mail, manual review; attends training updates as required by industry certifications or company requirement PHYSICAL DEMANDS / WORKING CONDITIONS • Ability to cover business needs to support program (confirm hours; eventually 24/7) RECOMMENDED QUALIFICATIONS Knowledge / Skill Requirements: • Excellent communication (oral and written), interpersonal, organizational, and presentation skills. • Professional and courteous manner. • Ability to work independently and within a Team environment from home and office with minimal supervision. • Ability to multi-task and work in a very fast paced environment. • Extraordinary customer service orientation • Must be adaptable to change • Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution • Ability to coordinate and communicate effectively with other business partners to maintain exceptional high service levels in a demanding environment • Maintains constructive working relationships despite differing perspectives • Ability to negotiate skillfully in difficult situations with both internal and external groups • Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner • Ability to take initiative with strong learning skills and easily adapts to new or different changing situations, requirements or priorities • Computer literate with Windows, MAC, iOS, Android based Operating Systems experience. • Technical understanding of Internet, search engine, and networking required. • Familiar with AS400 environment • Proficient using MS Office, excel, word, PowerPoint, etc. • Strong working knowledge of computer hardware and software issues • Bi-Lingual English/French. • Familiarity with remote diagnostic software and ability to use it effectively for the purposes of fulfilling job requirements. Experience: • 1 year of help desk or 1 year technical troubleshooting plus a minimum of 2 years customer service experience preferred. Education: • Post secondary education in a related field preferred • A+ certification preferred Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537 #bringyourpassion

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do Under the daily direction of the Team Lead, this part time position will provide assistance to Store and Corporate Support Analysts in achieving phone SLAs. The associate will be required to perform follow up work for the Store and Corporate Support Analysts. Under the guidance of a Senior Analyst, the associate will also perform support work on electronic tickets submitted through Service Now and Voicemail. Specifically, you will: • Retail / Home Office Support: • Perform follow up work for Support Services Analyst which will include calling customers to confirm that the problem is resolved and/or sending out required parts to customers for problem resolution. • Assess and escalate electronic tickets submitted through Service Now to appropriate groups. • Log voicemail calls, create Service Now ticket, and perform basic troubleshooting before escalating to appropriate group. • Configure, deliver, and install PCs/Laptops to home office users. • Assist Team Lead in gathering metrics from Service Now system for SLA performance and reporting. (Service Now training will be provided). • Assist in documenting new standard operating procedures for the team. • Special Projects: • Participate in projects as they arise (i.e. new application / hardware rollouts). • Assist the command centre in managing and directing technicians during rollouts. Some of what you need • Hands-on experience with Staples Point of Sale systems and store operations. • Strong Customer Service skills. • Familiarity with Windows operating system (10, Windows 7). • Rudimentary PC troubleshooting and diagnostics. • Ability to work autonomously and think outside of the box. • Strong communication skills both written and verbal. • Must be able lift 30 lbs (size of PC / POS systems). • Able to work in tight spaces (electrical room / under desks). • Valid Ontario Driver's License. • May be required to travel to stores (less than 5% of time). • 6 months to 1 year of experience with working with computers. • High school graduate / equivalent. Some of what you will get • Associate discount • Learning & Development programs • And more... Additional Information • Combination of office and Work from home environment

PURPOSE OF JOB This Technical Customer Support position is a frontline Call Centre/Chat role that will assist in facilitating solutions of all services and troubleshooting technology, computer hardware, peripheral and software related issues to both external customers as well as store associates. For technical calls, this role requires applying a systematic review, accurate diagnosis and problem solving of hardware and software related issues. Recommends tech service paths to customers based on information to provide the customer with the most convenient service. The Services Advisor Representative will utilize information on file or through previous experience to respond to technical inquiries from Customers. They will make recommendations and facilitate accepted solutions through correct service paths to customers to resolve their services request and/or repair their device including Remote, in store or on-site IT Solutions. They will be responsible for selling and sharing the value of services including services subscriptions. The objective of this position is to provide the highest level of customer service and enhance the product ownership experience through the resolution of service and technical related issues. PRIMARY DUTIES AND RESPONSIBILITIES • Receives inbound calls/chats from customers for information on services, tech services and/or advanced troubleshooting of technical products using defined problem-solving methodology • Actively engage in service solutions sales. Facilitate appropriate solutions to ensure customer loyalty. Check for existing cases and construct individual case reference files and updates case management data base / logs, documents new case or updates case information • For remote IT pathway can explain benefits of offers to customers • Charge customers remotely (via link) for services • Checks for subscription validation in customer files in ETS • Assists customers in connecting to remote platform • Assists in managing remote que and handing off tickets to available technicians • Schedule customers in booking tool for tech repair services • Document product concerns; track and forward to Team Manager • Filter problem using listening and probing skills to determine root cause. • Provide information, data and direction to the path options as required. • Research for relevant product / repair information. • Perform follow ups on existing cases and close cases as appropriate. • Diagnoses end user problems using systematic listening and probing approach • Consults internal tools, computerized data base, manuals, circulars or internal resources for information on resolution procedures • Provides information and direction as required for simple problem resolution • Initiates dispatch procedure for hardware pickup / shipment as appropriate for limited product line • Review updates regularly to remain current with product offerings • Is required to remain current on new developments and changes through ongoing circular, e-mail, manual review; attends training updates as required by industry certifications or company requirement PHYSICAL DEMANDS / WORKING CONDITIONS • Ability to cover business needs to support program (confirm hours; eventually 24/7) RECOMMENDED QUALIFICATIONS Knowledge / Skill Requirements: • Excellent communication (oral and written), interpersonal, organizational, and presentation skills. • Professional and courteous manner. • Ability to work independently and within a Team environment from home and office with minimal supervision. • Ability to multi-task and work in a very fast paced environment. • Extraordinary customer service orientation • Must be adaptable to change • Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution • Ability to coordinate and communicate effectively with other business partners to maintain exceptional high service levels in a demanding environment • Maintains constructive working relationships despite differing perspectives • Ability to negotiate skillfully in difficult situations with both internal and external groups • Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner • Ability to take initiative with strong learning skills and easily adapts to new or different changing situations, requirements or priorities • Computer literate with Windows, MAC, iOS, Android based Operating Systems experience. • Technical understanding of Internet, search engine, and networking required. • Familiar with AS400 environment • Proficient using MS Office, excel, word, PowerPoint, etc. • Strong working knowledge of computer hardware and software issues • Bi-Lingual English/French. • Familiarity with remote diagnostic software and ability to use it effectively for the purposes of fulfilling job requirements. Experience: • 1 year of help desk or 1 year technical troubleshooting plus a minimum of 2 years customer service experience preferred. Education: • Post secondary education in a related field preferred • A+ certification preferred Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537 #bringyourpassion

Service Desk Technician (12 month term)Meadow Lake, SaskatchewanIND#123If you are passionate about technology, enjoy troubleshooting and working in a team, we would love to discuss and new opportunity with you.Reporting to the Lead, Service Desk, the Service Desk Technician is primarily responsible for Service Request management for the business and manufacturing facilities.The Service Desk Technician provides Tier 1 support for Tolko standard applications and End User Computing standards. Responsibilities include receiving, prioritizing, documenting and actively resolving end user requests and escalating incidents when considered appropriate and necessary to maintain Service Level Agreements.What We’re Looking For:College diploma or university degree in the field of computer science and/or 2 years equivalent work experience in a customer service focused IT roleExperience with service desk ticketing systemsExperience with desktop and server operating systemsExceptional troubleshooting skillsExceptional written and oral communication skillsExceptional interpersonal skills, with a focus on rapport-building, listening and questioning skillsKnowledge of basic computer hardware, including desktops, servers, storage, mobile devices and network devicesStrong working knowledge of the Microsoft Office 365 and related applications (Office, Teams, OneDrive)Familiarity with the fundamental principles of ITIL is considered an assetWhat We Offer:An unyielding commitment to your personal safetyCompetitive pay and exceptional benefitsThe opportunity to work with the best and brightest in the industryA positive, dynamic, and inclusive work environmentAn open, innovative culture with diverse opportunitiesA commitment to investing in our people through training and developmentThe chance to live (and play) where you workWant to know what it’s like to work for Tolko? Click hereWho We Are:With state-of-the-art operations across western Canada, Tolko is a leading manufacturer of a wide range of forest products for customers around the world. For over 65 years, our family-owned company has been recognized by customers and business partners for being reliable, flexible, efficient and offering quality products. With the third generation of family leadership, we’re continuing that legacy today in our divisions throughout western Canada and joint ventures in the Southern United States.At Tolko, our values, vision and mission aren’t just what we believe. They’re how we work, live and serve our customers every day. Fundamental to our success is a diverse and committed workforce that thrives on change, building relationships, and a drive toward excellence.Grow Here, Achieve More:When you join Tolko, you’ll develop your skills and be encouraged to pursue diverse opportunities with a company that’s built on integrity, respect, and provides employees with the inclusive environment, support and opportunity to build great lives.If this position sounds like a fit for you, we’d love to hear from you! Applications will be accepted at www.tolko.com until the position is filled.We thank all candidates for their interest; however only those selected for an interview will be contacted.To protect the privacy of your personal information, please ensure that when you apply, you are directed to Tolko’s job board at https://recruiting.ultipro.ca or you are accessing Tolko job opportunities through our website at www.tolko.com/careers.Follow us on LinkedIn, Facebook, and Twitter to stay up to date on Tolko news and job postings.

Fed IT, a recruitment firm specializing in recruitment for IT professions, we intervene on two types of recruitment: temporary and permanent. We cover open positions in IT, development, business intelligence and infrastructure professions. We are currently looking for a senior IT technician or a junior system Administrator for one of our clients located in the old port of Montreal.Nous sommes présentement à la recherche d'un technicien informatique sénior ou d'un administrateur systèmes junior pour un de nos clients situé dans le vieux port de Montréal.* Assist users on different sites and resolve their problems or service requests by providing excellent customer service; * Diagnose emergencies if necessary; * Manage request priorities; * Document incidents and service requests; * Collaborate in the development of IT projects for global operations; * Maintain and update documentation; * Carry out routine, safety and quality checks and maintain records thereof. * If necessary, liaise with a third party and IT equipment suppliers; * Assist in the preparation, maintenance and upgrade procedures of the IT equipment; * Perform any other related tasks that may help in the completion of projectsHave university training in computer science, network installation and administration or networking; 5 years of experience in a service desk position. Ability to innovate. Ability to recognize and resolve problems quickly and effectively Knowledge of laptops, desktops, Windows 11 Punctually respond to emergencies outside normal working hours; Strong interrelational skills, both verbal and written, in French and English Knowledge and skills required: Windows 7/8/10/11; Office 365 and Exchange administration; Knowledge of the Office suite, Teams, OneDrive; Knowledge of mobile and IP telephony; Active Directory, GPO, GPP; VMWare, VEEAM; Windows Server 2012. 2012R2, 2016, 2019 considered an asset. Network knowledge: LAN, WAN, VPN, DHCP, DNS, VLAN is an asset.

Our Valued Public Sector Client is seeking a Secret Cleared Help Desk Specialist to provide on-site troubleshooting of network and software issues in response to a 24/7 incident management ticketing system. Background: The Defence Service Operations Centre is responsible to coordinate in-service support for Information Systems across the Department of National Defence (DND) and the Canadian Armed Forces (CAF) operations. The National Service Desk provides 24/7 support on help desk and system monitoring functions. Must haves: Help Desk Specialist (5+ years) Incident management ticketing system (1+ year) Network Monitoring Tool (1+ year) Secret Clearance Responisbilites: Review network monitoring alerts at a national level from monitoring tools and respond accordingly. Coordinate National situational awareness events including sending out an informational Respond to events and coordinate responses from service providers in support of the Incident Management Process. Respond directly to events including phone calls, emails, alerts and notifications from users or stakeholders in support of domestic and deployed operations. Route incidents to internal providers for national telecommunications systems, and route incidents to SSC and other external providers as appropriate Support the National Capital Region (NCR) Service Desk (SMC) by responding to and coordinating classified IT related events from the NCR users or applications. The National Service Desk (NSD) requires 12-hour shifts. The day and night shifts will alternate every 2 weeks. Day shifts are 6am to 6pm, and Night shifts are 6pm-6am and can be at the following locations: Tunney’s Pasture, 101 Goldenrod Driveway, Ottawa, Ontario; Major General Pearkes Building, 101 Colonel By Drive, Ottawa, Ontario; and Carling Campus, 60 Moodie Drive, Ottawa, Ontario. Apply

Why WSP? Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things. WSP is seeking Intermediate Aquatic Biologists or Senior Field Technicians to join our team in our Calgary, Edmonton, Winnipeg, Saskatoon, or Yellowknife offices. The successful candidates will be responsible for leading aquatic field programs which may include environmental monitoring, fish and fish habitat assessments/salvages, fish health programs, aquatic assessments, and water quality monitoring. Successful candidates may also have data management and reporting responsibilities. A day in the life... As an Intermediate Aquatic Biologists or Senior Field Technicians with WSP, you will build a career in Aquatic Sciences, working on Projects across Canada. Leading a crew on aquatics field programs for various types of developments including rail, power, mines, oil and gas facilities, infrastructure, and pipelines; Preparing and adhering to site-specific health and safety plans to mitigate or eliminate risks to you, Golder's clients, employees, and the public; Working individually or leading multi-disciplinary teams to complete fish and fish habitat assessments, aquatic resources baseline programs, fish health programs, water quality monitoring programs, and environmental monitoring; Interacting with clients and contractors within a variety of settings; Recording and managing project related field data and notes and assisting with deliverable preparation including reporting and permitting; Completing tasks efficiently while adhering to current industry standards and regulatory requirements. What you'll bring to WSP... You either have a Technical diploma or degree with a minimum of five years of work experience leading environmental field work and field data collection, or have an MSc with a minimum of three years of work experience leading environmental field work and field data collection; A positive and enthusiastic attitude, a willingness to learn, and the ability to work with minimal supervision; You enjoy the outdoors, and like working on or near water, and can identify small bodied and large bodied fish species in AB, SK, MB, or NWT; Willingness to work in a dynamic environment outdoors and travel; An understanding of basic field sampling methods and sample collection techniques as well as working knowledge of basic field equipment such as a GPS, water quality meters, etc.; Experience with boating, ATV, snowmobiles, and or Argos. Pleasure Craft Operator Card or Electrofishing Certification are bonuses; Excellent troubleshooting skills, experience working with motors and ability to fix things in the field when working remotely; Strong awareness of health and safety issues and a safety-conscious attitude; Strong interpersonal and communication skills with particular attention to detail and accuracy of field notes; Experience with fish and fish habitat sampling and collection methods including electrofishing, gill netting and trapping; Experience working in remote areas, we have cool remote fisheries and water programs across Canada; You enjoy fieldwork and like to work autonomously - think the opposite of your standard 9-5 desk job; You've got access to a vehicle, a clean Driver's Abstract, and you know your way around the MS Office suite of products; You want to experience what it's like to work for the leading environmental consulting firm globally and be part of a growing and thriving team! WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

CALGARY, EDMONTON, WINNIPEG, SASKATOONWSP is seeking a Junior Aquatic Technician to join our team in our Calgary, Edmonton, Winnipeg or Saskatoon office. The successful candidate will be responsible for participating in aquatic field programs which may include environmental monitoring, fish and fish habitat assessments/salvages, fish health programs, aquatic assessments, and water quality monitoring. This is a temporary role from May to October.A day in the life...As a Junior Aquatic Technician with WSP, you will build a career in Aquatic Sciences, working on Projects across Canada. Participating in aquatics field work for various types of developments including rail, power, mines, oil and gas facilities, infrastructure, and pipelines; Preparing and adhering to site-specific health and safety plans to mitigate or eliminate risks to you, WSP's clients, employees, and the public; Working individually or within multi-disciplinary teams to complete fish and fish habitat assessments, aquatic resources baseline programs, fish health programs, water quality monitoring programs, and environmental monitoring; Interacting with clients and contractors within a variety of settings; Recording and managing project related field data and notes and assisting with deliverable preparation; Completing tasks efficiently while adhering to current industry standards and regulatory requirements.What you'll bring to WSP... You have a Technical diploma or degree, with a minimum of one year of work experience with environmental field work and field data collection; A positive and enthusiastic attitude, a willingness to learn, and the ability to work with minimal supervision; Willingness to work in a dynamic environment outdoors and travel; An understanding of basic field sampling methods and sample collection techniques as well as working knowledge of basic field equipment such as a GPS, water quality meters, etc.; Experience with boating, ATV, snowmobiles, and or Argos. Pleasure Craft Operator Card or Electrofishing Certification are bonuses; Strong awareness of health and safety issues and a safety-conscious attitude; Strong interpersonal and communication skills with particular attention to detail and accuracy of field notes; Experience with fish and fish habitat sampling and collection methods including electrofishing, gill netting and trapping; Experience working in remote areas, we have cool remote fisheries and water programs across Canada; You enjoy fieldwork and like to work autonomously - think the opposite of your standard 9-5 desk job; You've got access to a vehicle, a clean Driver's Abstract, and you know your way around the MS Office suite of products; You want to experience what it's like to work for the leading environmental consulting firm globally and be part of a growing and thriving team! WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

Great opportunity to join a growing manufacturing company!We are currently looking for a Service Desk Technician to fill a permanent full-time position.We're looking for a talented, dynamic and customer service-oriented IT support technician to join our I.T. team.WHAT WE OFFERA competitive salary that does not stagnate; up to 2 annual raisesThe possibility of an annual bonus, based on the company’s performanceA flexible schedule in order to accommodate a work/life balance. Mobile days offered.A group RRSP plan with an employer contribution of up to 5%Competitive Group Insurance and an Employee Assistance ProgramA company that values its people with a very good employee retention rateWHAT YOU CAN EXPECT WHEN JOINING THE TEAMAs a Service Desk Technician, you will play a crucial role in providing exceptional technical support to our organization. You’ll be responsible for managing and resolving IT service incidents, ensuring user satisfaction, and maintaining efficient operations. Required: Proficiency in both English and French will be essential for effective communication with our diverse user base and our American headquarters.YOUR RESPONSIBILITIESIncident Resolution:Handle escalated client needs through the service desk.Provide timely and effective solutions to technical issues.Data Security and Integrity:Ensure the highest degree of data security and integrity through diligent monitoring.Review daily operational functions, analyze trends, and prioritize work.Collaboration and Advocacy:Collaborate proactively with support teams using ITIL methodologies and best practices.Advocate for organizational goals and commitments.Documentation and Tracking:Record critical service delivery information in a tracker for historical reference.Participate in client projects, considering Service Desk roles and responsibilities.Flexibility and Adaptability:Embrace new products, technologies, and procedures to support company development.Develop and maintain internal support documents for various levels of support personnel.Location: Ayer's Cliff, Quebec (under the responsibility of an American company).ABOUT WULFTECWulftec has been established in the beautiful Ayer's Cliff area for 30 years now and the company is continually growing. We are renowned for developing, manufacturing and distributing the most reliable packaging equipment in the industry.At Wulftec, the well-being of our employees is at the heart of our priorities. YOUR PROFILEEducation and/or Experience: AEC or DEC in computer science or an equivalent combination of training and experience.Language skills: Bilingualism (English / French)Computer Skills To perform this job successfully, an individual should have working knowledge of all Microsoft Windows operating systems and server platforms. Must also have strong Desktop support skills with Windows 10, Microsoft Office 365, Remote Desktop Support, Basic Active Directory management (password resets, account changes, etc.). Computer hardware knowledge of laptops and PC is required.Other Skills and Abilities: Excellent time management, decision making, prioritization and organization skills. Working knowledge of antivirus and firewall solutions. Proven technical aptitude and proven customer service aptitude.

The Opportunity: WSP is currently seeking a Junior Lab/Field Technician to join our growing Geotechnical and Materials Laboratory Testing team located at our Winnipeg Laboratory. This opportunity will allow you to develop your technical skills in both our geotechnical laboratory and the field. This position will play an active role in representing WSP on project construction sites, working closely with the clients, contractors and the WSP team to ensure the successful delivery of projects. A day in the life: Plan, organize, and schedule work for various projects. Communicate with contractors during project execution. You will perform all related laboratory testing (example: Proctor, Gradation, Hydrometer, Atterberg Limits, Concrete Testing) in an accurate and efficient manner in conformance with applicable ASTM, AASHTO and CSA Test Standards and CCIL certification requirements; You will participate in maintaining equipment calibration and maintenance, quality audits and identify, investigate & report non-conformances to the lab supervisor; You will conduct data gathering and interpretation including data entry of test results and ensure prompt and accurate testing results under the supervision of your lab supervisor to produce a final report suitable for review and distribution; You will monitor various types of geotechnical instrumentation; You will perform construction QA/QC, construction inspection and supervision, including field nuclear density compaction testing, subgrade inspection and concrete testing; You will undertake field supervision of earthworks contractors; You will work independently and with teams in both lab/office and field settings; You will participate in project management, coordination and the design of field programs; You will assist in the analysis and interpretation of data and the preparation of reports and recommendations for clients; Keep accurate notes, records, and sketches to describe and certify work performed; Follow all company policies and standard operating procedures; You will maintain and adhere to a safe working environment in compliance with the WSP Health and Safety Policy; and You work with other team members to effectively complete assigned tasks. What you'll bring to WSP: Civil Engineering Technologist program or equivalent education or experience; Previous experience in the lab or field materials testing of construction materials including, but not limited to, soils, aggregates, concrete, asphalt materials; You enjoy fieldwork and like to work autonomously - think the opposite of your standard 9-5 desk job! You have the ability to travel to job sites as required and work extended hours and weekends as required and as construction projects dictate; You've got a valid Canadian Drivers Licence and a clean Driver's Abstract; You are skilled in Microsoft Office programs including Word and Excel; You've got excellent written/oral communication skills and attention to detail; Training in Standard First Aid, WHMIS, H2S Alive, and Ground Disturbance considered an asset. You want to experience what it's like to work for the leading environmental consulting firm globally and be part of a growing and thriving team! You have the ability to physically lift up to 20 kg repeatedly, as required, on a daily basis. Physically able to work in a noisy, dusty environment (indoors and outdoors) using all applicable Personal Protective Equipment as required; CCIL Certifications would be an asset. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

The Opportunity:WSP is currently seeking a Junior to Intermediate Lab/Field Technician to join our growing Geotechnical and Materials Laboratory Testing team located at our Winnipeg Laboratory. This opportunity will allow you to develop your technical skills in both our geotechnical laboratory and the field. This position will play an active role in representing WSP on project construction sites, working closely with the clients, contractors and the WSP team to ensure the successful delivery of projects.Why choose WSP? We value and are committed to upholding a culture of inclusion and belonging Our Flexible Work Policy - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives. A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer. Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada. Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things. A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey. We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.#WeAreWSPWhat you can expect to do here: Plan, organize, and schedule work for various projects. Communicate with contractors during project execution. You will perform all related laboratory testing (example: Proctor, Gradation, Hydrometer, Atterberg Limits, Concrete Testing) in an accurate and efficient manner in conformance with applicable ASTM, AASHTO and CSA Test Standards and CCIL certification requirements; You will participate in maintaining equipment calibration and maintenance, quality audits and identify, investigate & report non-conformances to the lab supervisor; You will conduct data gathering and interpretation including data entry of test results and ensure prompt and accurate testing results under the supervision of your lab supervisor to produce a final report suitable for review and distribution; You will monitor various types of geotechnical instrumentation; You will perform construction QA/QC, construction inspection and supervision, including field nuclear density compaction testing, subgrade inspection and concrete testing; You will undertake field supervision of earthworks contractors; You will work independently and with teams in both lab/office and field settings; You will participate in project management, coordination and the design of field programs; You will assist in the analysis and interpretation of data and the preparation of reports and recommendations for clients; Keep accurate notes, records, and sketches to describe and certify work performed; Follow all company policies and standard operating procedures; You will maintain and adhere to a safe working environment in compliance with the WSP Health and Safety Policy; and You work with other team members to effectively complete assigned tasks. What you'll bring to WSP: Civil Engineering Technologist program or equivalent education or experience; Previous experience in the lab or field materials testing of construction materials including, but not limited to, soils, aggregates, concrete, asphalt materials; You enjoy fieldwork and like to work autonomously - think the opposite of your standard 9-5 desk job! You have the ability to travel to job sites as required and work extended hours and weekends as required and as construction projects dictate; You've got a valid Canadian Drivers Licence and a clean Driver's Abstract; You are skilled in Microsoft Office programs including Word and Excel; You've got excellent written/oral communication skills and attention to detail; Training in Standard First Aid, WHMIS, H2S Alive, and Ground Disturbance considered an asset. You want to experience what it's like to work for the leading environmental consulting firm globally and be part of a growing and thriving team! You have the ability to physically lift up to 20 kg repeatedly, as required, on a daily basis. Physically able to work in a noisy, dusty environment (indoors and outdoors) using all applicable Personal Protective Equipment as required; CCIL Certifications would be an asset. About UsWSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountablePlease Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

Requisition ID: 355633 Position Number: Posting End Date: Open until filled City: Winnipeg Employer: Shared Health Site: Shared Health - Manitoba Department / Unit: Business Services (Service Desk) Job Stream: Non-Clinical Union: Exempt Anticipated Start Date: 04/26/2024 FTE: 1.0 Anticipated Shift: Days, Evenings, Nights, Weekends, Standby coverage as required Work Arrangement: Hybrid Daily Hours Worked: 7.75 Annual Base Hours: 2015 Shared Health leads the planning and coordinates the integration of patient- centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations. Position Overview Digital Health focuses on supporting clinical and business systems as the foundation for leveraging electronic data in the delivery of health-care services. We have an opportunity for a service desk agent. Reporting to a supervisor, the service desk agent will: Provide high-quality customer service delivering ‘first line’ technical support to end-users focusing on rapid service restoration and client satisfaction. Perform initial ‘tier 1’assessments and resolve, or assign incidents/service requests to the appropriate support group invoking escalation procedures according to applicable service level agreements. Coordinate service restoration and customer service requests, inform clients on the status and progress, and close incidents after validating resolution with the client. Record and track all incidents, and ensure all asset and configuration management databases are updated with current data. Apply quality incident tracking procedures to highlight client training needs. Experience 2 years of experience providing telephone customer service using formalized call tracking/work order management software tools (such as Remedy) and ‘first line’ technical support of computer hardware systems, and Microsoft productivity tools (such as Microsoft Office and Active Directory). 1 year of experience working with active directory user and security groups. Working knowledge of and practical experience applying Manitoba’s Personal Health Information Act (PHIA) is preferred. Education (Degree/Diploma/Certificate) Post-secondary diploma in in an information technology related program from an accredited educational institution; an equivalent combination of relevant education and experience may be considered. Successful completion of a recognized customer service training course is preferred. Certification/Licensure/Registration ITIL V3 Foundations certification is preferred. Additional vendor and industry certifications in specific technologies are assets. Qualifications and Skills Demonstrated shared leadership capabilities appropriate to front-line influence on people to work together to achieve a common constructive purpose. Shared Health has adopted the LEADS in a Caring Environment framework. Physical Requirements Must be available to work flexible hours to accommodate service requirements and support our 24/7/365 client needs across the province across a variety of shifts, able to work safely in a typical computerized office environment, work in a typical open-office environment, and able lift and move items of up to approximately 25 pounds. We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today. Interested candidates should select the ''Apply'' icon below to upload their cover letter, resume and copy of licenses/certification. This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment. Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE. Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted. We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

The Opportunity: WSP wishes to be a leader in the quality of IT service offered to its users in our Thornhill office by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose main mission is to respond to IT needs that require a physical presence in the various locations of the company. This position is made for those who like to be on the field and constantly in the heat of the action! Why choose WSP? We value and are committed to upholding a culture of inclusion and belonging A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer. Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada. Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things. A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey. We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future. #WeAreWSPWhat you can expect to do here: Respond to IT incidents and requests at your main office and during visits to offices in the region where you are located. If necessary, transfer requests and incidents to a more specialized level of support. Identify and document recurring problems and make recommendations for corrective measures, as well as participate in their implementation when possible. Collaborate with the various administrators and analysts (server, network, security, etc.) to ensure the resolution of complex incidents and the maintenance of infrastructure equipment. Develop collaborative relationships with office managers to better understand their IT challenges and work with your IT leader to address these needs as effectively as possible. Participate in office deployment, relocation and renovation projects. Monitor, report and contribute to the resolution of problems related to shared IT services (audio/video, printers, Wifi, cabling, networking, etc.). Occasional preparation and replacement of computer workstations when the local group responsible for the preparation of this equipment cannot respond within the required time. Maintain the inventory of IT assets in the CMDB rigorously. If necessary, help resolve IT incidents remotely. Participate in computer performance testing, report and documentation. Guide and train the users on best practices whenever possible and needed. Develop collaborative relationships with end users to personalize and improve the service. Lead IT induction sessions with a group of new employees to explain where they can find support resources and how to use our systems. Maintain and improve the IT work desk, stockroom, etc. Contribute to the documentation of IT incident resolution processes. Participate in the development of long-term strategies and planning for the future needs of IT services. Other assigned tasks.What you'll bring to WSP: A very strong desire to serve and help users. A marked interest and a great curiosity towards information technologies. Able to communicate clearly orally and in writing. Know how to manage priorities and customer expectations. 2 to 5 years of experience as a level 2 support technician.Assets: Degree or certificate in computer science or other computer-related discipline. A+, Network Plus or Help Desk Institute certification. Proficiency in Microsoft Office 365 and common office tools/software. Knowledge of ServiceNow. Knowledge of ITIL processes. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

The Opportunity: WSP wishes to be a leader in the quality of IT service offered to its users by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose main mission is to respond to IT needs that require a physical presence in the various locations of the company. This position is made for those who like to be on the field and constantly in the heat of the action! Why choose WSP? We value and are committed to upholding a culture of inclusion and belonging Our Flexible Work Policy - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives. A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer. Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada. Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things. A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey. We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future. #WeAre WSP What you can expect to do here: Respond to IT incidents and requests at your main office and during visits to offices in the region where you are located. If necessary, transfer requests and incidents to a more specialized level of support. Identify and document recurring problems and make recommendations for corrective measures, as well as participate in their implementation when possible. Collaborate with the various administrators and analysts (server, network, security, etc.) to ensure the resolution of complex incidents and the maintenance of infrastructure equipment. Develop collaborative relationships with office managers to better understand their IT challenges and work with your IT leader to address these needs as effectively as possible. Participate in office deployment, relocation and renovation projects. Monitor, report and contribute to the resolution of problems related to shared IT services (audio/video, printers, Wifi, cabling, networking, etc.). Occasional preparation and replacement of computer workstations when the local group responsible for the preparation of this equipment cannot respond within the required time. Maintain the inventory of IT assets in the CMDB rigorously. If necessary, help resolve IT incidents remotely. Participate in computer performance testing, report and documentation. Guide and train the users on best practices whenever possible and needed. Develop collaborative relationships with end users to personalize and improve the service. Lead IT induction sessions with a group of new employees to explain where they can find support resources and how to use our systems. Maintain and improve the IT work desk, stockroom, etc. Contribute to the documentation of IT incident resolution processes. Participate in the development of long-term strategies and planning for the future needs of IT services. Other assigned tasks. What you'll bring to WSP: A very strong desire to serve and help users. A marked interest and a great curiosity towards information technologies. Able to communicate clearly orally and in writing. Know how to manage priorities and customer expectations. 2 to 5 years of experience as a level 2 support technician. Assets: Degree or certificate in computer science or other computer-related discipline. A+, Network Plus or Help Desk Institute certification. Proficiency in Microsoft Office 365 and common office tools/software. Knowledge of ServiceNow. Knowledge of ITIL processes. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

About Us At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Halifax, Victoria, Calgary, and Edmonton, we employ over 550 team members, and are one of the largest technology solutions providers, recognized for our ability to deliver and innovate to meet the changing needs of our clients.  Position Overview: Microserve is seeking an enthusiastic Service Desk Analyst - Tier 2 to join our team. The Service Desk Analyst, Tier 2 is the second level escalation path for Tier 1 support often involving onsite support at numerous client locations. In addition to providing a very high level of client service, you will develop strong relationships with clients and staff, provide user support to both local and remote users, maintain system documentation, and contribute to IT projects as required. Individuals applying for this position must be able to multi-task, have a strong attention to detail, a professional demeanor, and be able to adapt into a growing and changing environment. Candidates residing in the Vancouver Lower Mainland will be given preference for this role as occasional onsite visits to clients are required.  Responsibilities: Handling ticket escalations from Tier 1 and other technicians, through to resolution. Troubleshoot difficult or time-consuming issues on PCs, laptops, peripherals, printers, mobile devices, and Office 365. Completing root cause tickets to find permanent and effective solutions, while recommending infrastructure improvements. Proactively communicating ticket status and updates directly to clients. Proactively assisting with training of existing and new members of the team. Assist with solutions on escalated tickets, update knowledge base and use the opportunity to mentor the team and reduce escalations over time. Documenting SOPs and issue resolutions in our documentation system. Assisting with overall help desk tickets when time allows. A willingness to work flexible hours when required to meet client deadlines, with most work being within regular office hours 0830am to 5pm PST. Tracking time and submitting time sheets for work completed through Connectwise. Visit client sites when required, to discover issue and/or root causes to physical components, perform install/move/add/change requests, or complete issue resolution. Consistently display superior customer service skills and telephone etiquette. Quickly assess and troubleshoot complex problems and device effective solutions. Perform work in a high-pressure team environment. Incident management (logging incidents, managing workload, documenting support issues). Active directory user management (inventory, repairs, configuring new machines). Troubleshooting and maintenance of IT hardware (iOS devices and Windows). Audio visual support (projectors, video conferencing, Zoom/Teams for Business).  Requirements: Minimum 2-3 years of experience in IT Service and Support industry. At least two professionally recognized certifications (A+, Network +, Security +, Microsoft, Cisco, etc.). Setup and configuration of VM, troubleshooting. Troubleshooting experience with: Network administration and Windows 10 OS. Must have excellent verbal and written communication skills. Intermediate to proficient knowledge of MS Office applications; Office 365 support experience. Strong interpersonal skills with a polished and professional manner. The ability to deal with all levels of management. Excellent organizational skills with motivation, self-direction, and good time management skills. The ability to maintain confidentiality and deal with sensitive or difficult situations with tact and diplomacy, and excellent attention to detail. Additional Skills or Assets: Experience with ConnectWise, ITGlue, PowerBI. Experience with SolarWinds RMM tools (N-able). Experience with Windows Virtual Desktop, Remote Desktop Services, or Citrix environment is advantageous. Understanding of DNS, especially as related to web and mail service. Corporate Responsibility Employee will understand, meet and live our core values Will Sweep Floors, Openness, Flexibility, Not Stuffy, Customer Driven  Compensation and Benefits:  In accordance with the BC Pay Transparency Act the range for this role for BC residents is $45,000 - $58,000 per year. Paid vacations    Additional 5 personal days    Paid sick days Extended Medical and Dental plan from day one    At Microserve, we gather compensation benchmarking data across BC & Canada for our roles and use that data to build a salary range for our current team and future talent.  Your exact salary is determined based on a combination of your relevant experience, skill, competencies, and internal pay equity.  If you feel like this role is your dream job and have questions about compensation and benefits, please get in touch with us as we are always happy to discuss further.  At Microserve we believe that compensation conversations should always be ongoing. 

We are seeking a Help Desk Technician to join our dynamic IT team at Vready Now. The ideal candidate will be responsible for providing technical assistance and support to our employees and customers. This role requires excellent communication skills, problem-solving abilities, and a passion for technology.Responsibilities:Respond to help desk tickets and provide timely resolution to technical issuesInstall, configure, and troubleshoot hardware and softwareAssist with network and system administration tasksTrain end-users on new technologies and software applicationsMaintain accurate documentation of IT processes and proceduresQualifications:1+ years of experience in a help desk or technical support roleStrong knowledge of Windows and Mac operating systemsExperience with Active Directory, Office 365, and other IT toolsExcellent communication and customer service skillsAbility to work independently and prioritize tasksEducation:Associate's degree in Information Technology or related fieldBenefits:Competitive salaryHealth, dental, and vision insurance401(k) retirement planPaid time off and holidays

The Opportunity: WSP wishes to be a leader in the quality of IT service offered to its users by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose main mission is to respond to IT needs that require a physical presence in the various locations of the company. This position is made for those who like to be on the field and constantly in the heat of the action! Why choose WSP? We value and are committed to upholding a culture of inclusion and belonging Our Flexible Work Policy - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives. A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer. Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada. Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things. A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey. We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future. #WeAre WSP What you can expect to do here: Respond to IT incidents and requests at your main office and during visits to offices in the region where you are located. If necessary, transfer requests and incidents to a more specialized level of support. Identify and document recurring problems and make recommendations for corrective measures, as well as participate in their implementation when possible. Collaborate with the various administrators and analysts (server, network, security, etc.) to ensure the resolution of complex incidents and the maintenance of infrastructure equipment. Develop collaborative relationships with office managers to better understand their IT challenges and work with your IT leader to address these needs as effectively as possible. Participate in office deployment, relocation and renovation projects. Monitor, report and contribute to the resolution of problems related to shared IT services (audio/video, printers, Wifi, cabling, networking, etc.). Occasional preparation and replacement of computer workstations when the local group responsible for the preparation of this equipment cannot respond within the required time. Maintain the inventory of IT assets in the CMDB rigorously. If necessary, help resolve IT incidents remotely. Participate in computer performance testing, report and documentation. Guide and train the users on best practices whenever possible and needed. Develop collaborative relationships with end users to personalize and improve the service. Lead IT induction sessions with a group of new employees to explain where they can find support resources and how to use our systems. Maintain and improve the IT work desk, stockroom, etc. Contribute to the documentation of IT incident resolution processes. Participate in the development of long-term strategies and planning for the future needs of IT services. Other assigned tasks. What you'll bring to WSP: A very strong desire to serve and help users. A marked interest and a great curiosity towards information technologies. Able to communicate clearly orally and in writing. Know how to manage priorities and customer expectations. 2 to 5 years of experience as a level 2 support technician. Assets: Degree or certificate in computer science or other computer-related discipline. A+, Network Plus or Help Desk Institute certification. Proficiency in Microsoft Office 365 and common office tools/software. Knowledge of ServiceNow. Knowledge of ITIL processes. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

Position DetailsPosition Information Position Title Administrative Associate Posting Number 02163SA Location New Westminster/Coquitlam Campus Grade or Pay Level S - Pay Level 11 Salary Range $50,697 annually (with wage increments to a max of $56,606 annually). Salary and wage increments are in accordance with the Collective Agreement. Position Type Support Staff - Temporary Posting Type Internal/External Regular/Temporary Temporary Employment Type Full-Time Posting Category Staff Start Date 04/29/2024 End Date 12/31/2024 Day of the Week Mondays to Fridays Shift 8:30am - 4:30pm Work Arrangements This temporary full-time (35 hours per week) position is available starting April 29, 2024 to December 31, 2024. Regular hours of work are Monday to Friday, 8:30 am - 4:30 pm. Shift days and times may change depending on the Department's need. Occasional evening and/or weekend work may be required. The position is located at the New Westminster campus; however, successful candidate must be available for occasional work at the Coquitlam campus. What Douglas Offers DO what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate, motivated people to join us in making one of Canada's best colleges even better. The Role The Administrative Associate, Humanities & Social Sciences contributes to the success of Douglas College and its community of learners by providing administrative support for the delivery of education services within the Faculty of Humanities & Social Sciences, while providing exceptional client-centered service to all stakeholder groups.Responsibilities1. Facilitates Student success in Humanities & Social Sciences.a. Advises students of programs, program admission requirements and policies, application and registration deadlines, and application and registration information and processes.b. Identifies and problem solves issues specific to Limited Enrolment programs, and refers students to applicable college departments as required.c. Advises students on Limited Enrolment program content and course selection.d. Advises students on registration issues regarding prerequisites, and inputs registration overrides as directed by department Chair/Coordinator or Dean.e. Communicates difficult information to applicants and students, and diffuses situations with students who are agitated or distressed, referring them to the department Chair/Coordinator, Dean, or Administrative Officer as needed.f. Refers students to other resources, such as, Registrar's Office, Academic Advising, Assessment Services, Student Services, Financial Aid, Learning Centre, as appropriate.g. Sends notifications to Limited Enrolment program students regarding program information, deadlines, special events and job opportunities.h. Sends job opportunities and special event information to Limited Enrolment program Alumni.2. Facilitates program success in Humanities & Social Sciences.a. Provides administrative support to department chairs and coordinators for H&SS programs, Limited Enrolment programs, and courses.b. Monitors Limited Enrolment program waitlists and creates reports, which include, current applicant admission data and status from Banner, for the Coordinator to ensure full capacity each term.c. Assists with identifying potential issues related to Limited Enrolment Program student admission and success, and makes recommendations to Department Coordinator or Administrative Officer to improve and streamline processes.d. Assists Chairs and Coordinators with program advertising and promotion for Limited Enrolment programs which may include attending local career fairs and distributing program literature to provincial high schools, local libraries, and other local agencies.e. Updates program information on the College website and in program literature (brochures, information booklets, presentation slides, etc.) as directed by department Coordinator or Administrative Officer.f. With final approval from the Dean, determines Faculty evaluation candidates for each semester, prepares and distributes instructor evaluation packages, and tabulates evaluation results into reports.g. In collaboration with department Coordinators, assists with the logistics of meetings related to H&SS programs, which includes, maintaining accurate membership lists, scheduling meetings, room booking, prepares public agendas and minutes, catering, formatting and distributing letters of appreciation, when required, and interacting and communicating with external parties with professionalism and decorum.h. Assists with program accreditation procedures and program reviews, which involves preparing, collating, and submitting documents, ensuring adherence to accreditation deadlines.i. Assists with department award ceremonies and college graduation ceremonies.3. Course Scheduling.a. Updates the online course schedule by processing Class Schedule Change forms, or sending email requests to the Scheduling Department, as requested by Chairs and Coordinators or the Dean.b. Distributes the documents, deadlines, and instructions for the course timetable of classes to departmental Chairs and Coordinators for processing within assigned College deadlines.c. Proofs the timetable submission to identify potential errors, and advises changes based on common scheduling practices to Chairs and Coordinators.d. Assigns courses to classroom pavilion rooms based on efficient use of space to ensure adherence to the college matrix and maximum classroom utilization, ensuring a high level of accuracy within a short turnaround time and constant interruptions. May make suggestions to Deans on how to schedule some courses to maximize classroom utilization.e. Represents the Faculty in College-wide classroom swap meetings to fill specialty room requests and unaccommodated course sections.f. Forwards the Final Exam Schedule to Chairs & Coordinators and tracks that submissions are received, and that assigned College deadlines are adhered to.g. Forwards course schedule proofs to Chairs & Coordinators and tracks that submissions are received, and that assigned College deadlines are adhered to.h. Proofs the course schedule to ensure that one-off and specialty room requests have been assigned for classes.4. Provides administrative, procedural and logistical support for the Faculty and the Dean's Office.a. Prepares agendas, records minutes, and related correspondence for Faculty Education Council, Dean' Advisory Council, Faculty & Staff meetings, and other Faculty meetings, as directed.b. Books college rooms and catering for a variety of activities as requested by Faculty and staff.c. Coordinates the booking schedule for the H&SS meeting room, interview rooms, and exam rooms.d. Contacts Facilities with requests for BSW support.e. Provides procedural information to Faculty and staff regarding departmental and college-wide policies and standard practicesf. Keeps track of class cancellations and posts class cancellation notices,g. Arranges, coordinates, and schedules meetings for the Dean with a variety of internal and external individuals and groups.h. Orders and receives routine office suppliesi. Ensures the photocopier and mailrooms are adequately stocked and orderly.j. Ensures office equipment is functional, and trouble-shoots office equipment issues and requests service technicians when needed for photocopiers, printers, automatic staplers, paper-cutters, evaluation scanners, etc.k. Supports Faculty and staff on use of office equipment and technical equipment, such as photocopiers, exam scanners, video-conference technology, IP phones and label makersl. Updates office room signs and mailboxes as directed by the Administrative Officer.m. Performs a variety of administrative functions in support of special projects as requested by the Dean or Administrative Officer.n. Provides administrative support in accordance with established procedures during the absence of, or from thedirection of, the Administrative Officer including, preparation of faculty contracts, processing office key requests, inputting faculty workload data, and new employee orientations.o. Provides input for the development of, or revision of, Standard Operating Procedures and service standards.p. Contacts CEIT Help Desk with requests for support with technology.5. Produces a variety of documents and correspondence for internal and external distribution.a. Produces professional communications in the form of letters, emails, spreadsheets, forms, agendas, and meeting minutes using Microsoft Office products (Outlook, Word, Excel, PowerPoint) and Adobe Acrobat.b. Completes and processes various forms and distributes through the appropriate channels ensuring accuracy, completeness, and promptnessc. Formats, produces, and distributes letters (e.g. academic integrity, student recognition, award, etc.) to students, or other parties, on behalf of the Dean.d. Forwards or composes email correspondence to Faculty, staff, and students.e. Assists with producing documents, such as, budget requests, education plans, and contracts as required by the Dean or Administrative Officer.f. Assists with the preparation or updating of Faculty information lists, as required by the Administrative Officerg. Assists with the production of accreditation documents and program review submissions, ensuring adherence to deadlinesh. Prepares Course Enrolment Reports from Banner and distributes to Dean, Chairs and Coordinators, and Administrative Officersi. Maintains a variety of files and records according to the Douglas College Records Retention Schedule, purging as necessary, and ensuring security and confidentiality as per the Freedom of Information and Protection of Privacy Act.j. Updates H&SS internet web pages and intranet pages as directed by the Dean or Administrative Officer.k. Sends emails to targeted groups of students using Microsoft Outlook or Blackboard, as directed.l. Searches for data within Banner and extracts information into reports6. Provides reception for the Faculty of Humanities & Social Sciencesa. Telephone Calls: Receives telephone calls on behalf of the Faculty and determines and executes appropriate actions and makes appropriate referrals.b. Visitors: Greets all visitors to the Faculty and determines appropriate actions, such as providing information or making appropriate referrals.c. Faculty and students: Provides assistance, which may include program and procedural information to faculty and students.d. Mail: Receives, opens, prioritizes, and sorts all incoming maile. Representation: Establishes and maintains professional and effective working relationships with staff, faculty, administrators, and external contacts.f. Documents: Receives all incoming forms and documents, and determines and executes appropriate actions.7. Performs other dutiesa. Performs a variety of duties in support of special projects assigned by the Dean. To Be Successful in this Role You Will Need 1. Demonstrated English language skills together with effective oral and written communication skills.2. Completion of a one year Office Administration program at a recognized post-secondary institution with a minimum of two years' related work experience. An equivalent combination of education and experience will be considered.3. Demonstrated ability to:o exercise initiative within a team and promote a positive work environmento communicate courteously and effectively in writing, in person or on the telephone with staff, faculty, administrators and students, as well as maintain a good working relationship with otherso function effectively in an environment where professionalism, confidentiality and sensitivity are of primary importanceo work independently under minimum supervision to meet deadlines and to establish prioritieso prepare agendas and minutes, as well as compose correspondence and reports with an emphasis on grammar, punctuation and writing skillso apply and work within relevant policies and procedureso keyboard accurately at 50 wpmo use MS Word, Excel, and PowerPoint at an advanced level including database creation and management, electronic mail, internet and web applications4. Good working knowledge of modern office practices and procedures; demonstrated organizational skills with a proven ability to coordinate information.5. Experience with Banner, Qualtrics, and Adobe would be beneficial in this role. Link to Full Position Profile Equity Statement Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status. Needs a Criminal Records Check No Posting Detail Information Open Date 04/11/2024 Close Date 04/17/2024 Open Until Filled No Special Instructions to Applicant Interested applicants must submit their application and all required documents online on the Douglas College Career Site www.douglascollegecareers.ca . Qualified internal applicants shall be given first consideration in filling the position. All internal applications must be received by April 17, 2024. Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying. All candidates selected for interview will need to bring original certificates and diplomas of educational credentials noted on their resume. Quick Link for Direct Access to Posting https://www.douglascollegecareers.ca/postings/12157

The Opportunity: WSP wishes to be a leader in the quality of IT service offered to its users by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose main mission is to respond to IT needs that require a physical presence in the various locations of the company. This position is made for those who like to be on the field and constantly in the heat of the action! Why choose WSP? We value and are committed to upholding a culture of inclusion and belonging Our Flexible Work Policy - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives. A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer. Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada. Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things. A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey. We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future. #WeAre WSP What you can expect to do here: Respond to IT incidents and requests at your main office and during visits to offices in the region where you are located. If necessary, transfer requests and incidents to a more specialized level of support. Identify and document recurring problems and make recommendations for corrective measures, as well as participate in their implementation when possible. Collaborate with the various administrators and analysts (server, network, security, etc.) to ensure the resolution of complex incidents and the maintenance of infrastructure equipment. Develop collaborative relationships with office managers to better understand their IT challenges and work with your IT leader to address these needs as effectively as possible. Participate in office deployment, relocation and renovation projects. Monitor, report and contribute to the resolution of problems related to shared IT services (audio/video, printers, Wifi, cabling, networking, etc.). Occasional preparation and replacement of computer workstations when the local group responsible for the preparation of this equipment cannot respond within the required time. Maintain the inventory of IT assets in the CMDB rigorously. If necessary, help resolve IT incidents remotely. Participate in computer performance testing, report and documentation. Guide and train the users on best practices whenever possible and needed. Develop collaborative relationships with end users to personalize and improve the service. Lead IT induction sessions with a group of new employees to explain where they can find support resources and how to use our systems. Maintain and improve the IT work desk, stockroom, etc. Contribute to the documentation of IT incident resolution processes. Participate in the development of long-term strategies and planning for the future needs of IT services. Other assigned tasks. Information Security Technician Requirements and Responsibilities: Maintain network security by regularly monitoring all access points and providing vulnerability reports to management. Issue IDs and monitor access; assist clients with password creation and usage. Assist in auditing access throughout systems/applications and ensure access is at appropriate levels. Analyze systems, security controls, and event logs to detect nefarious activity. Assist in building documentation of existing processes and exceptions based on audit findings. Collaborate with Corporate Security personnel to ensure security of new projects. Audit the company's security controls to ensure they are working correctly. Take advantage of educational opportunities to keep job knowledge updated. Work with multiple stakeholders (internal and external) to assess and identify security compliance gaps and propose technical and operational remediation solutions. Help with testing of installed equipment and provide basic programming etc. Assist in performing preventive maintenance and repair. What you'll bring to WSP: A very strong desire to serve and help users. A marked interest and a great curiosity towards information technologies. Able to communicate clearly orally and in writing. Know how to manage priorities and customer expectations. 2 to 5 years of experience as a level 2 support technician. Must be eligible for Canadian federal government Secret level clearance (individual must have 10 full years of verifiable history in Canada, USA, UK, New Zealand and/or Australia to be eligible). Assets: Degree or certificate in computer science or other computer-related discipline. A+, Network Plus or Help Desk Institute certification. Proficiency in Microsoft Office 365 and common office tools/software. Knowledge of ServiceNow. Knowledge of ITIL processes. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

About Us At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 550 team members, and are one of the largest technology solutions providers, recognized for our ability to deliver and innovate to meet the changing needs of our clients. Position Overview This is a great opportunity for a driven IT professional to work at one of Microserve’s client locations in Vancouver. As a Helpdesk Technician with Microserve, you will have the opportunity to work with a range of technologies across the client’s IT environment.    You will work closely with members of the Microserve team at the client’s Vancouver location in supporting end users’ use of their IT infrastructure and applications by phone, Microsoft Teams, TeamViewer, and when necessary and possible, in person.  Based on your experience, drive, and skills, you will have the opportunity to learn Systems Administration, network and firewall monitoring and management, backup and disaster recovery procedures, and support for the Application and Web Development.  You will also be compensated for afterhours support upon completion of rotation.    The successful candidate will be a self-starter who can work well on their own and within a team, are detail oriented, and love working with people. You must have superior listening and communication skills, be a problem solver, and have a continuous passion for learning about new technologies.    Responsibilities: Provide support via phone, email and in person to assist people with their use of Information Technology. This includes client supplied and personal desktop and laptop hardware, software, operating systems and system administration Provide IT operations support for physical and virtual servers, virtualized infrastructure, network switches, firewalls and other computer equipment Provide IT business and application support services for projects and special requests  Assist in creation, documentation, and ongoing development of process documentation for the onsite Microserve team Perform scheduled, proactive maintenance for support equipment including desktop, server and network equipment (including scheduled after-hours maintenance) Participate in periodic IT infrastructure projects such as desktop/laptop refreshes requiring across province travel every four years, replacement of server and storage infrastructure in two different data centers, and network switch and firewall replacements province wide Provide after-hours Help Desk support via supplied smartphone and laptop on rotation (approximately once every six weeks M-F 5pm to 8pm, weekends and holidays 9am to 5pm) Provide service and project coordination for resource planning and completion of deliverables for onsite and offsite clients.   Continuous learning and advancement of technical skills as required to best support your client, including self-study, lab time, and pursuit of relevant certifications  Contribute to Microserve’s ability to deliver the best possible service to our client and help us consistently exceed their expectations Requirements: Minimum 2 years of experience providing IT Helpdesk services for Windows based desktops, Windows and/or VMware based servers, and network devices Microsoft certification or working experience with Windows Server, Windows 10, Exchange and SQL Server Microsoft certification or working experience with Active Directory Microsoft certification or working experience with Office 2016 and/or Office 365 A+ certification or working experience with computer assembly, repair, and configuration Network+ certification or working experience with network switches and firewalls (HPE/Aruba/CheckPoint) would be an asset Experience with Linux operating systems and Apple hardware and operating systems are desirable Exceptional customer service, and professional written, verbal, and presentation communication skills. Due to the nature of the client’s business, clearly spoken and written English is a requirement.  Must have a valid driver's license  Compensation and Benefits:  In accordance with the BC Pay Transparency Act the range for this role for BC residents is $21 - $27 per hour  Paid vacations    Additional 5 personal days    Paid sick days Extended Medical and Dental plan from day one    At Microserve, we gather compensation benchmarking data across BC & Canada for our roles and use that data to build a salary range for our current team and future talent.  Your exact salary is determined based on a combination of your relevant experience, skill, competencies, and internal pay equity.  If you feel like this role is your dream job and have questions about compensation and benefits, please get in touch with us as we are always happy to discuss further.  At Microserve we believe that compensation conversations should always be ongoing.