Overview of salaries statistics of the profession "IT Technical Support Technician in Canada"

DescriptionFortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. You are familiar with the Security Operation Center environment and know well how to deploy and customize SOC tools, including implementing all the integrations required to make the job of SOC Analysts effective. You are able to design scripts to accomplish a wide variety of tasks and are able to implement and customize the automation of responses to security threats. You are able to assess the needs of a SOC environment and provide advice as to what steps should be taken to outfit a SOC environment. FortiSOAR -- Security Orchestration Automation and Response You would provide support as part of two related services we offer to our customers who purchase FortiSOAR - www.fortinet.com/products/fortisoar •Best Practices Service Advise customers on best practices as to how to deploy FortiSOAR in their SOC environment. Show them the general principles by offering demonstrations and guiding to relative best practice information. •Technical Support Help troubleshoot problems that arise as the product is used, be it data ingestion or playbook execution. If a bug is identified, work closely with QA and Development teams to resolve it. Job Responsibilities: •Provide direct technical web and telephone support •Troubleshoot FortiSOAR •Guide customer in assessment of what is needed to effectively use FortiSOAR using best practices based upon an understanding of their environment •Demonstrate product features and design principles •Provide input into the development and improvement of technical documentation •Reproduce customer environments using lab equipment and report bugs •Recommend alternative solutions or workarounds •Manage cases until case closure, taking the initiative to follow up internally as required to obtain changes or solutions needed to resolve the customer's issue •Provide knowledge transfer to peers Job Experience Required: •4+ years' experience in a security analyst, support or SOC role (or equivalent) •Experience interacting with APIs, particularly for automated ingestion of data and triggering responses. Familiar with the use of connectors to integrate with other products. •Strong troubleshooting and problem-solving skills •Previous experience providing technical support, preferably in network security / SOC environment •Comfortable working on and having strong understanding of Unix OS. Preferably Unix/Linux administration responsibilities (e.g., using YAML to update components) and troubleshooting (system files, processes, permissions). •In-depth experience with 1 or more SOAR or SIEM tools •Ability to automate cyber security processes through scripting and tools based upon repeatable workflows by designing playbooks •Know how to tune SOC tools to meet security objectives •Strong English skills both written and verbal. Experience in any of the following areas would be an asset: •SQL Database structure & queries •Python scripting using tools like Jinja •VM/Cloud Environments (preferably VMWare, AWS) •Fortinet product experience #GD #LI-JH1

DescriptionAs a FortiEDR Escalation Support Expert, you will be part of the top-notch technical support organization, working alongside our global exceptional team of professionals in Developing, QA, Security, and Product Support. You will be working as an integral part of the Support team, being the main link between Support and Product Development and developing and maintaining tools to accelerate customer ticket handling. This will involve a wide range of skills, including mentoring Support experts and reading log files/dump files/network traces/endpoint traces in order to track down field related product malfunctions, updating internal tools and writing internal and external Knowledge Base articles. You will be responsible for analyzing and resolving complex and challenging issues, and communicating the methods used to the Support team to help them build on their skills. Where bugs or product improvements are identified, you will be responsible for coordinating with the development organization and prioritizing the required work to ensure that the customers get their issues resolved in a timely manner. Ultimately, you will have a large part in driving the quality of FortiEDR product forward, either by yourself or by coordinating activities of different departments in the business unit. You will also be part of a team building and maintaining tools which allow the Support organization to analyze data and diagnose problems quickly and efficiently. This will require being able to read, write and edit scripts, primarily in Python and Bash. Updating these tools to work with new iterations of our product releases, ensuring the high standards of Support, and that the Support organization is able to carry out their tasks efficiently and accurately. Qualifications: • Demonstrable experience in a technical (CS related) field or B.Sc. • 5 years of experience in Technical Support/Escalation expert/IT-Ops role. • Proven hands-on experience and understanding of operating systems. • Good understanding of Shell scripting, Python scripting and/or scripting in another common language. At least one of: • Extended knowledge and experience with network protocol and structures. • Ability to work with several interfaces in parallel and matrix management skills. • Team player. • Excellent analytical and problem-solving skills with a strong sense of customer commitment. • High level of interpersonal skills. • Proven ability to influence without authority and drive results. Excellent English, both verbal and written. Preferred Qualifications: • GCP or AWS Certifications • Experience with Virtual and/or Cloud based Environments (such as VMWareESXi, or Hyper-V, GCP and AWS.) • Programming skills. #GD #LI-JH1

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do Under the daily direction of the Team Lead, this part time position will provide assistance to Store and Corporate Support Analysts in achieving phone SLAs. The associate will be required to perform follow up work for the Store and Corporate Support Analysts. Under the guidance of a Senior Analyst, the associate will also perform support work on electronic tickets submitted through Service Now and Voicemail. Specifically, you will: • Retail / Home Office Support: • Perform follow up work for Support Services Analyst which will include calling customers to confirm that the problem is resolved and/or sending out required parts to customers for problem resolution. • Assess and escalate electronic tickets submitted through Service Now to appropriate groups. • Log voicemail calls, create Service Now ticket, and perform basic troubleshooting before escalating to appropriate group. • Configure, deliver, and install PCs/Laptops to home office users. • Assist Team Lead in gathering metrics from Service Now system for SLA performance and reporting. (Service Now training will be provided). • Assist in documenting new standard operating procedures for the team. • Special Projects: • Participate in projects as they arise (i.e. new application / hardware rollouts). • Assist the command centre in managing and directing technicians during rollouts. Some of what you need • Hands-on experience with Staples Point of Sale systems and store operations. • Strong Customer Service skills. • Familiarity with Windows operating system (10, Windows 7). • Rudimentary PC troubleshooting and diagnostics. • Ability to work autonomously and think outside of the box. • Strong communication skills both written and verbal. • Must be able lift 30 lbs (size of PC / POS systems). • Able to work in tight spaces (electrical room / under desks). • Valid Ontario Driver's License. • May be required to travel to stores (less than 5% of time). • 6 months to 1 year of experience with working with computers. • High school graduate / equivalent. Some of what you will get • Associate discount • Learning & Development programs • And more... Additional Information • Combination of office and Work from home environment

We are the Maritimes' only John Deere Dealership with 15 locations to serve you.We are looking for a skilled, dedicated person to fill the position of Heavy Equipment or Agricultural Service Technician at our Truro, NS location.Please note:  If we like your resume, you will receive an email asking you to take a quick 5 minute questionnaire from Predictive Index.  Please keep an eye for it in your email.  Sometimes it goes to your junk mail.Purpose:Independently performs complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural equipment.  May require some direction or guidance from the Service Manager. Responsibilities:Performs complex diagnostics and repairs on agricultural equipment and established Ag Management Solutions (AMS) productsParticipates in Service EDUCATE Training programs required for the development of skills and knowledgePerforms diagnosis and repair in the field as requiredSupports customer clinicsMaintains current knowledge of company competitive productsMaintains condition of vehicles, inventory, tools and equipmentMaintains a clean work area and performs work in a neat and orderly fashionFollows all safety rules and regulations in performing work assignmentsCompletes all reports and forms required in conjunction with work assignmentsAccounts for all time and material used in performing assigned dutiesExperience, Education, Skills and Knowledge:up to 2+ years of experience performing service repairsAbility to perform complex repairs and maintenance using special tools and equipment following Technical Manual procedures on the machines of the Technician’s specialtyExpert knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipmentExcellent skills in operating vehicles and equipment used for diagnostic purposesAbility to use Service Advisor and basic computer functionsAbility to lift at least 75 lbs. repeatedlyHeavy Equipment or Agricultural Technician education preferredValid driver’s license requiredWhat We Offer:We offer full-time employment, an opportunity for advancement within a progressive organization and a competitive compensation package which includes salary, family health benefits and company pension plan, boot and tool allowance.We are now offering a personal finance training program through Enriched Academy for all our employees (https://www.enrichedacademy.com/).

We are the Maritimes' only John Deere Dealership with 15 locations to serve you.We are looking for a skilled, dedicated person to fill the position of Agricultural or Heavy Equipment Service Technician (Mechanic) at our Moncton, NB location. Please note:  If we like your resume, you will receive an email asking you to take a quick 5 minute questionnaire from Predictive Index.  Please keep an eye for it in your email.  Sometimes it goes to your junk mail.Purpose:Independently performs complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural equipment.  May require some direction or guidance from the Service Manager. Responsibilities:Performs complex diagnostics and repairs on agricultural equipment and established Precision Ag productsParticipates in Service EDUCATE Training programs required for the development of skills and knowledgePerforms diagnosis and repair in the field as requiredSupports customer clinicsMaintains current knowledge of company competitive productsMaintains condition of vehicles, inventory, tools and equipmentMaintains a clean work area and performs work in a neat and orderly fashionFollows all safety rules and regulations in performing work assignmentsCompletes all reports and forms required in conjunction with work assignmentsAccounts for all time and material used in performing assigned dutiesExperience, Education, Skills and Knowledge:up to 2+ years of experience performing service repairsAbility to perform complex repairs and maintenance using special tools and equipment following Technical Manual procedures on the machines of the Technician’s specialtyExpert knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipmentExcellent skills in operating vehicles and equipment used for diagnostic purposesAbility to use Service Advisor and basic computer functionsAbility to lift at least 75 lbs. repeatedlyHeavy Equipment or Agricultural Technician education preferredValid driver’s license requiredWhat We Offer:We offer full-time employment, an opportunity for advancement within a progressive organization and a competitive compensation package which includes salary, family health benefits and company pension plan, boot and tool allowance.We are now offering a personal finance training program through Enriched Academy for all our employees (https://www.enrichedacademy.com/).

Come Build Your Career at Aecon! As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build, connect, power, and strengthen our communities. At Aecon, you can count on: Safety First. Our number one core value. If we cant do it safely, we dont do it at all. Integrity. We lead by example, with humility and courage. Accountability. Were passionate about delivering on our commitments. Inclusion. We provide equitable opportunities for everyone. We lead the infrastructure industry with purpose, and our people are at the heart of everything we do. So, we invest in our people, just like they invest in us! At Aecon we: Ensure you and your family receive the services needed to support your mental, emotional, and physical well-being Believe in helping you build your career through our Aecon University and Leadership Programs Are committed to supporting and investing in inclusive work environments, through initiatives like Equity, Diversity & Inclusion training, our Aecon Women in Trades and Aecon Diversity in Trades programs, and our Employee Resource Groups (ERGs) to ensure we are building inclusion into every aspect of our culture at Aecon. Are a leader in sustainable construction. With a strong commitment to operating responsibility by minimizing our impact on the environment and surrounding communities. Our business success relies on strong execution and continuous improvement driven by the diversity, expertise and teamwork of our people. Were always searching the globe for innovative, collaborative minds to join our best-in-class Aecon community! What is the Opportunity? Faster.Smarter.Safer. This is how Aecon Utilities is committed to delivering projects. Aecon Utilities is ready to become Canadas #1 utility construction provider and were looking for a Field Technician to help us get there! Seeking customer focused, multi-service, self-motivated Technician for the area of Field Installation and Repair. As a leader in providing telecommunications services, we specialize in providing installation, maintenance and emergency repair support to telecommunications companies from across Canada. What You'll Do Here: Must be safety conscious and able to adhere to a highly focused safety culture Deliver exceptional customer experiences and high-quality installations for IPTV, Internet and Phone Service in customers homes and businesses. Install and repair support for Phone, Internet and TV transported over fiber networks Be able to offer customers Products that may help better their experience Troubleshooting and repair support for IPTV, Internet and Phone Service transported over fiber, copper Responsible for a geographical area to complete assigned work on a daily basis Provision and maintain outside plant facilities, including buried and aerial fiber and copper networks. Self-motivated and highly organized to manage workloads with minimal direction Highly Adaptable to constantly changing technologies, methods, and procedures Working at heights in different spaces in accordance with provincial and federal guideline What You Bring to the Team: Excellent written and verbal communication skills 1+ years of technical field experience. Experience with GPON, Copper and SHS is an asset. Excellent Customer Service skills. Must be willing to work outdoors in changing weather conditions, all seasons Maintain a valid provincial drivers license and provide a drivers abstract quarterly Must be willing to travel and work in various locations Successfully complete a criminal background check Comfortable working with computers Evening, Weekend and Holiday work is required Sales background preferred but not a must The compensation for this role is based on a piecework model and an hourly training rate of $22.00. Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity. We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA during any step of the application process please click here.

The Opportunity: WSPhas a new opportunity for aGeotechnical Field Technicianon apermanent basis within Barrie Ontario.This opportunity will allow you to develop your technical skills in the field with like-minded professionals in a leading global professional consulting firm. Why WSP? We value and are committed to upholding a culture of Inclusion and Belonging A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer. Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada. Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things. A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey. We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future. #WeAreWSP What you can expect to do here: Providing technical services in a field and office environment; Providing technical assistance in materials related projects and tasks, including carrying out field and laboratory testing of various materials on construction sites, in-situ density testing and testing of concrete and asphalt materials; Performing construction site reconnaissance, inspections and observations; Carrying out fieldwork, directing field work operations for subsurface investigations including layout, supervising drill rigs and/or excavators, logging boreholes and test pits, site surveying to determine elevations at specific locations, sampling soil and groundwater, and preparing of detailed site sketches; Using specialized equipment and apparatus to prepare analyses, reports and/or technical drawings; Summarizing and analyzing findings from investigations and lab testing for report writing; and, Working with and providing support to other members of the group in assisting with other field and office activities as required. We'd love to hear from you if you have ... College Diploma in a Civil Engineering Technician / Technology or Construction Engineering Technician / Technology diploma program, preferably with a focus on Geotechnical Engineering; Previous experience working as a geotechnical technician is an asset; A vehicle with appropriate insurance coverage and hold a valid driver's license; Knowledge of drilling procedures. An ownership attitude, initiative, enthusiasm, a desire to continually learn and grow, a detail and quality focus, good judgement, a good work ethic, adaptability and good communication skills. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

Our valued defence client is seeking a Senior Technical Architect for an initial contract until March 31, 2025. As the successful candidate you will support the modernization of the Naval Training System (NTS) through digital integration, enhancing the existing ecosystem for naval training with a cutting-edge software package, including improvements to the supporting hardware on a local level as necessary for full functionality. The project is looking at leveraging Artificial Intelligence (AI) and Deep Automation (DA) into its solutions. Responsibilities Provide hands-on analysis and support of the Cloud network; Provide hands-on analysis and support of a AI/DA driven solution; Support the development of the Cloud network, in order to understand their current states of maturity and the ongoing development of their security constraints, policies, and requirements; Determine the requirements in relation to networks of an AI/DA driven solution, in order to understand their current states and their security constraints, policies, and requirements; Determine how newer, immersive training technologies (AR, VR, Gamification, etc.) development and delivery will be integrated into the project’s solution Must-have skills: 5+ years experience as a Technical Architect working with Machine Learning / Artificial Intelligence or Automation/AI implementation. 5+ years experience in the design and implementation of AI/ML solutions and deep automation within enterprise-level Government of Canada projects including familiarity with AI/ML frameworks (e.g., TensorFlow, PyTorch), AI/ML lifecycle management, and the deployment of models in production environments. 5+ years experience working with Cloud Concept Development and Analysis to provide hands-on design, analysis and support of a Cloud Network (Azure, AWS, etc.) 4+ years experience architecting technical solutions that leverage virtualization strategies in a classified (i.e. Secret, Top Secret) network environment. Nice-to-have: Proven experience leading projects from conception to employment with measurable improvements in efficiency or performance and clearly identified measurable outcomes achieved through the AI/ML solutions. Apply

Our team is growing!We are looking for a skilled, dedicated person to fill the position of Agricultural Equipment Technician (Mechanic) at our Stratford, PEI location. Please note:  If we like your resume, you will receive an email asking you to take a quick 5 minute questionnaire from Predictive Index.  Please keep an eye for it in your email.  Sometimes it goes to your junk mail.Purpose:Independently performs basic diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural equipment and implements.  May require some direction or guidance from the Service Manager, Service Location Manager, Shop Foreman, or senior technicians. Responsibilities:Performs diagnostics and repairs on agricultural equipment and established Precision Ag productsDiagnose faults or malfunctions using computerized and other testing equipment to determine extent of repair requiredAdjust equipment and repair or replace defective parts, components, or systems, using hand and power toolsTest repaired equipment for proper performance and to ensure that work meets manufacturers specificationsClean, lubricate and perform other routine maintenance work on equipmentMay attach components and adjust new farm equipmentParticipates in Service EDUCATE Training programs required for the development of skills and knowledge, must be willing to travelMaintains current knowledge of John Deere and competitive productsMaintains condition of vehicles, inventory, tools, and equipmentMaintains a clean work area and performs work in a neat and orderly fashionFollows all safety rules and regulations in performing work assignmentsCompletes all reports and forms required in conjunction with work assignmentsAccounts for all time and for all material used in performing assigned dutiesFollows duties for technician outlined in Green Diamond RO processWork with other departments as directed by your Service ManagerUtilizes knowledge and capabilities, going above and beyond to keep Green Diamond customers equipment up and runningEncourage and support teamwork, workplace safety and cooperative fun work environmentDue to the nature of our business, technicians can/will be required to work overtime and be on call primarily during the peaks of our seasons. This will vary by store location.May be required to support other location due to specialized training and/or staff shortagesExperience, Education, Skills and Knowledge:2+ years of experience performing service repairs requiredHigh school certificate required.Diesel Mechanic Red Seal Certification and/or Apprenticeship required.Valid driver’s license required.Forklift license preferred.Proficient knowledge of mechanical, electrical, and hydraulic systems used in the repair of agricultural and turf equipmentAbility to perform basic repairs and required maintenance using special tools and equipment following Technical Manual proceduresAbility to use Service Advisor and basic computer functionsAbility to operate vehicles and equipment used for diagnostic purposesProficient oral and written communication skillsAbility to lift at least 75 lbs. repeatedlyWhat We Offer:We offer full-time employment, an opportunity for advancement within a progressive organization and a competitive compensation package which includes salary, family health benefits and company pension plan, boot and tool allowance.We are now offering a personal finance training program through Enriched Academy for all our employees (https://www.enrichedacademy.com/).Hours: 40-44 hours/weekWage range: $19/hr-$30/hr

Our valued client is looking for a Jnr Desktop Support Technician to maintain equipment in conference rooms and support additional audio/video requirements initial 3-6 month contract in Ottawa Responsibilities:Conference rooms & A/V: maintain equipment in conference rooms and support additional audio/video requirements for other events including town-hall meetings, VTC support and webcasts.Troubleshoots standard hardware, software and connectivity problems reported by users. Monitoring and maintenance routines to proactively identify issues within the Web conferencing environmentMust Have Skills:2+ years’ experience as a Desktop Support TechnicianExperience testing, configurating, implementing, and supporting desktop & meeting/conference room technologies, PCs, peripherals and software in a network environment.Exposure in administrating / supporting Conferencing technical infrastructure. This includes but is not limited to: CISCO Video Conferencing, ZOOM, WebEx, MS Teams Apply

UNLIMITED POSSIBILITIES AHEADPosition:ITTechnician Status:Full-TimeDealership:Head OfficeDepartment:Information Technology Salary Range: $42,000 - $47,000 annually; based upon experienceWe are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.A Career at OpenRoad Means You'll Enjoy: Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching, Tool Purchase Subsidy Internal and external, training & development opportunities for skill development and growth Be part of a collaborative, friendly and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment Comprehensive extended health and dental plan tailored around Associate wellness Recognition and Engagement Events! ROLE & RESPONSIBILITIES: Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware Assist with troubleshooting and resolving technical problems for end-users in a timely manner. Install, configure and maintain computer systems, peripherals and software Perform the routine maintenance tasks, such as system updates and backups, equipment inventory, endpoint protection software. Assist with onboarding and offboarding process for employees, including setting up the workstations and software. Collaborate with seniors IT staff to resolve complex technical issues and escalate the problem when necessary. Document and track technical issues and resolutions using our ticketing system Maintain the CCTV system for all dealerships and export the footage if requested Liaise with external contractors/suppliers for the repair of computer peripheral equipment Network Support - First-level support for Network devices situated on-site (Wireless AP, POS, Media Player, Router, Switch....) Phone Support - Add, change or delete extensions and hardware as required Maintaining accurate and up-to-date documentation through the change management process Provide excellent customer service and maintain a positive relationship with end-users. Participate in the on-call rotation after business hour. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Certificate or College Diploma in Information Technology, Computer Engineering Technology or related discipline 2+ years experience in IT helpdesk/support experience in a multi-site environment Strong problem solving Excellent oral and written communication skills Ability to work independently and under pressure, with good communication skills Troubleshooting experience with Microsoft Windows OS, Microsoft Office as well as computer hardware Solid understanding of networking knowledge including IPv4/IPv6, DHCP, and DNS. Class5 Driver License Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application.We are an equal-opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.JOIN US AND GROW WITH US!We thank all those that have applied. Only those considered for the position will be contacted.

#LI-OnsiteStatus: Regular Full Time Working Conditions: On-SiteEducation Level: Grade 12 or equivalent and 2-year college diploma in a related field of study*Location: Des Joachims Generating Station - Rolphton, ONNumber of Position(s): 2Shifts(s): DaysTravel: Yes- 10%Deadline to Apply: February 29, 2024Electrify your career and help build a brighter tomorrow.Every generation has a challenge that defines them. At OPG, we are calling on all innovators, disruptors, thought leaders and change-makers. Join us to electrify life in one generation and build a sustainable future powered by our electricity, our ideas, and our people. Join OPG and make history.Whether you work in the skilled trades or are a business professional, a career at OPG is an opportunity to electrify your life on -- and off -- the job.ACCOMMODATIONSOPG is committed to fostering an inclusive, equitable, and accessible environment where all employees feel valued, respected, and supported. If you require accommodation during the application or interview process, please advise us as soon as possible so appropriate arrangements can be made.If you require information in a format that is accessible to you, please contact [email protected] OVERVIEWOntario Power Generation (OPG) is looking for a dynamic, strategic and results-driven professional to join our team in the role of  Electrical & Control Technician/Technologist, to join our team at Des Joachims Generating Stationin Rolphton, ON.Reporting to the Trades Management Supervisor, this position is responsible to maintain and overhaul all electrical/ electronic/control/protection/telecommunication associated with generating stations and facilities.This is an exciting opportunity to work in an environment where you will contribute to OPG’s public outreach, engagement and education efforts as part of the company’s commitment to growing its social license. KEY ACCOUNTABILITIES Install, commission, inspect, troubleshoot, service, maintain and overhaul and assist with the design for all electrical/ electronic/control/protection/telecommunication or testing equipment, associated with generating stations and facilities. Take appropriate preventative or corrective action.Prepare electrical, control, instrumentation, protection and telecommunication sketches, drawings, and bills of material. Carry out document maintenance activities.Co-ordinate large projects or highly complex maintenance enhancements related to the installation of new electrical systems, or the replacement of existing systems with different technologies.Carry out contract coordination and inspections to ensure effective quality assurance.Assist in the design of Programmable Logic Controllers (PLC) programs as required for the efficient operation of the station. Experience in programming Modicon PLC using Unity Pro.Experience in networked PLC's related to PLC maintenance, configuration, programming, testing, control systems expertise, troubleshooting field devices alarms/ failures.Experience in Supervisory Control and Data Acquisition (VT SCADA), specifically integration, screen and tag modifications and verification of end devices interfacing with SCADA.Experience with communications related to PLC's, SCADA, Protections and Metering to troubleshoot communication failures to networked equipment.Setup, install, programming and connecting of servers/ network switches/ modems/ routes/ gateways. Installation, repairs and commissioning of new network cables.Modify, Commission, and Maintain VT SCADA system in accordance with Regulatory Governance.Commission, programming, and perform field testing on various protection relays used in the power industry (GE, BECKWITH, SEL etc.) Install, commission, inspect and test High Voltage (HV) Equipment including HV Breakers and HV Transformers.Carry out a variety of measurements including testing of electrical, control and protection equipment to recognized standards and procedures.Determine generating system reliability and power system production. Develop and maintain supplementary computer programs to facilitate analysis.Participate in studies associated with energy production, load and capacity, demand management, etc., and provide regular and on- demand reports. Establish and maintain documentation / program files.Perform Level 5 Work Protection activities.Provide technical support, advice, coordination and assistance with regard to emerging work, projects and daily routines, including the development of technical/operational solutions to problems.Prepare and modify technical procedures and standards and generate reports.Accountable for the health, safety & well being of self and others, in accordance with technical/operating procedures and standards, and includes the development of technical/ operating solutions to problems.EDUCATIONGrade 12 or equivalent and 2-year college diploma in a related field of study**Relevant Field of Education includes: Instrumentation Tech/Technologist; Electrical Tech/Technologist; Electronics Tech/Technologist; Electromechanical Engineering TechnologyQUALIFICATIONSHold a valid Certificate of Qualification (309A or 442A)Electrical license in Industrial or Construction preferred5+ years of experience as an electrical and control technician/technologistPreference to applicants with experience installing, maintaining, inspecting High Voltage Equipment Experience programming and troubleshooting Modicon PLCs using Unity Pro is considered an assetWork as part of a team in a fast paced, dynamic environment, with tight deadlines and expected high level of detail Have exceptional problem solving abilitiesPossess strong communication and interpersonal skillsDays based position, but flexibility required to work weekends as necessaryBe eligible to work in CanadaThe successful candidate will exhibit uncompromising integrity and commitment to upholding corporate values, and the OPG Code of Business Conduct.What Makes a Career at OPG Different?As Ontario’s largest clean energy generator, we’re building, expanding, and innovating the equipment and technology that keeps Ontario powered with clean, reliable energy. At OPG, our values are our strengths.  They are fundamental truths about our organization that don’t change:  Safety – it’s our businessIntegrity – always lead with integrityExcellence – never satisfied with good enough Inclusion – working together for powerful outcomesInnovation - creativity accelerates possibilityHere's why OPG might just be the ideal workplace for you:Exceptional range of opportunities province-wideLong-term career growth and development opportunitiesElectricity is vital to the province and OPG’s clean electricity is helping decarbonize other sectors.Our promise to you:We care about the safety and the well-being of our employees. It is our utmost priority.A supportive work environment where you can be your best every day.Opportunities to stretch and develop.Offer different ways for you to give back to communities where we operate.Partner with Indigenous communities and support local businesses.We support employment equity, diversity and inclusion.Are you ready to start a career that has the power to electrify life on and off the job? Apply now.APPLICATION PROCESSPlease submit your application online at https://jobs.opg.com/ by 11:59 PM E.S.T., February 29, 2024.  OPG thanks all those who apply; however, only candidates considered for an interview will be contacted..

Green Diamond Equipment is your Maritime John Deere Dealership with 15 locations to serve you, and we are looking for a skilled, dedicated person to fill the position of Agricultural Equipment Technician at our Summerside, PE location.Please note: If we are impressed with your resume, you will receive an email asking you to take a quick 5 minute questionnaire from Predictive Index. Please keep an eye for it in your email. Sometimes it goes to your junk mail.Purpose:Independently performs basic diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural equipment and implements.  May require some direction or guidance from the Service Manager, Service Location Manager, Shop Foreman, or senior technicians. Responsibilities:Performs diagnostics and repairs on agricultural equipment and established Precision Ag productsDiagnose faults or malfunctions using computerized and other testing equipment to determine extent of repair requiredAdjust equipment and repair or replace defective parts, components, or systems, using hand and power toolsTest repaired equipment for proper performance and to ensure that work meets manufacturers specificationsClean, lubricate and perform other routine maintenance work on equipmentMay attach components and adjust new farm equipmentParticipates in Service EDUCATE Training programs required for the development of skills and knowledge, must be willing to travelMaintains current knowledge of John Deere and competitive productsMaintains condition of vehicles, inventory, tools, and equipmentMaintains a clean work area and performs work in a neat and orderly fashionFollows all safety rules and regulations in performing work assignmentsCompletes all reports and forms required in conjunction with work assignmentsAccounts for all time and for all material used in performing assigned dutiesFollows duties for technician outlined in Green Diamond RO processWork with other departments as directed by your Service ManagerUtilizes knowledge and capabilities, going above and beyond to keep Green Diamond customers equipment up and runningEncourage and support teamwork, workplace safety and cooperative fun work environmentDue to the nature of our business, technicians can/will be required to work overtime and be on call primarily during the peaks of our seasons. This will vary by store location.May be required to support other location due to specialized training and/or staff shortagesExperience, Education, Skills and Knowledge:2+ years of experience performing service repairs requiredHigh school certificateDiesel Mechanic Red Seal Certification and/or Apprenticeship preferred.Valid driver’s license required.Forklift license preferred.Proficient knowledge of mechanical, electrical, and hydraulic systems used in the repair of agricultural and turf equipmentAbility to perform basic repairs and required maintenance using special tools and equipment following Technical Manual proceduresAbility to use Service Advisor and basic computer functionsAbility to operate vehicles and equipment used for diagnostic purposesProficient oral and written communication skillsAbility to lift at least 75 lbs. repeatedlyWhat We Offer:We offer full-time employment, an opportunity for advancement within a progressive organization and a competitive compensation package which includes salary, family health benefits and company pension plan, boot and tool allowance.We are now offering a personal finance training program through Enriched Academy for all our employees (https://www.enrichedacademy.com/).Hours & Wage:40-44 hrs/week$19.00/hr-$30.00/hr

Fed IT, recruitment firm specializing in the cruitment on IT professionals. We work on two types of recruitment: temporary and permanent. All our consultants are IT experts who speak your language and evolve in your universe. We cover IT, development, decision-making, and infrastructure.We are looking for a Level 3 Computer Technician - Junior System Administrator for one of our clients in the West End of Montreal, this is a permanent position, in hybrid mode (4 days a week on-site and one-day teleworking).Our client is a Montreal-based company, of international scope, reporting to the Director of Infrastructure, so we are looking for a versatile person both on level 2-3 support and wishing to intervene on missions with the systems administration team.Your missions are as follows; * Provide level 2-3 technical support to internal users. * Diagnose and resolve hardware and software problems. * Configure, install, and maintain computer systems and peripherals * Manage and track incidents and requests in the ticketing system. * Participate in projects to improve and deploy new technologies. * Collaborate with internal teams to resolve complex issues. * Significant contribution to cybersecurity (verification of logs and other improvement actions) * Other related duties.* Important; Diploma of College Studies (DEC) in Computer Science; * A minimum of 4 years of experience in IT including 4 years of experience as a level 2-3 IT technician; * In-depth knowledge of Windows operating systems; * Excellent problem-solving and troubleshooting skills; * Compétences en réseautique (TCP/IP, DHCP, DNS, VLAN, VPN, etc.); * Knowledge of server administration (Windows Server, SQL Server, Linux); * Experience with virtualization (VMware); * Experience in managing the Fortinet Suite; * Comfortable with managing Office 365, Exchange 365, and AWS products; Position to be filled in a family business that cares about the team spirit and well-being of its employees by offering stability, an opportunity for development, and a range of benefits (Comprehensive insurance, vacation, and compensatory leave, corporate events, flexible hours, employee assistance program, Group RRSP, bonus, on-site parking). You can contact me by email at Find all our offers at www.fedit.ca The masculine is used to lighten the text, without prejudice to the feminine form. Only successful applicants will be contacted.

About NomadisFounded in 2001, Nomadis is a company specializing in workforce logistics as well as the logistics of health services in remote areas.Through our participation in several projects in Nunavik and Nunavut, we have encountered significant challenges in managing travel and accommodation for Indigenous communities. Our software solutions were born from the need to provide a more reliable, innovative and cost-effective solution to meet these challenges.Today, Nomadis helps organizations around the world reduce costs and risks associated with workforce management, travel and accommodation. We provide consulting and integration services to streamline our clients' business processes and ensure they are equipped to achieve their goals and commitments.Position : Application Support Technician (#E2403-AST)We are currently looking for a technical / application support technician. This person will have as principal responsibility of providing a technical application assistance (level 2 and level 3) and to assure the total satisfaction of our customers.The person will configure our applications and accompany our customers in their use to answer various questions and solve technical problems.ResponsibilitiesConfigure, maintain and update our applications on client installations and in our cloud infrastructure;Act as the primary point of contact for Level 2/3 expert technical support to our clients, across multiple channels: helpdesk, email, phone, chat;Take ownership of the client’s requests and ensure quick response and resolution of all issues, escalating to the technical/product team or account manager only as required;Respond to and resolve emergency incidents on a 24/7 basis (on occasional occurrences);Ensure client requests, issues and bug reports are always captured in the Helpdesk system and Issue/Development tracking systems;Monitor the cloud infrastructure and quickly address any issues or warnings arising to ensure the SLAs are met;Contribute to technical and user documentation as required;Engage in continuous training and knowledge sharing activities with the team to always be on the forefront of technologies and methodologies;Promote the values, mission and culture of the company.Skills and ProfileResourcefulness, autonomy and ability to work collaboratively with an extended team and the clients;Versatility and ability to adapt to a continuously evolving environment, technologies and methodologies;Strong analytical and problem-solving skills with the persistence and determination in solving complex problems and working within constraints;Bilingual French/English. Spanish is a strong asset.We OfferJoin our team and immerse yourself in a friendly, dynamic and inspiring work environment where fairness, respect, trust and collaboration reign.With us, your well-being is a priority, and we offer you:A competitive salary,Flexible working conditions (time and location),Social benefits,A collective retirement savings plan and a deferred profit sharing planDevelopment opportunities,Promising career prospectsWe operate in hybrid mode with flexibility on scheduling and teleworking – we provide all the tools required to be able to work remotely while maintaining close collaboration and a strong team spirit. The mandate also involves traveling periodically for various events and trade missions.First and foremost, we recruit energetic and dedicated people who are passionate about their work and who fit perfectly with the company culture.You can submit your application from our website at https://nomadis.co/fr/carrieres/. Required Technical SkillsDemonstrated experience in solving technical problems in IT applications;Basic knowledge of SQL language;Knowledge or experience in software development (full stack) an asset.Professional and Academic ExperienceDEC, AEC or DEP in Information Technology;3 years relevant work experience dealing directly with clients (“B2B”);Experience with an international clientele is an asset.

Closing Date: April 3, 2024Join a growing team dedicated to improving our environmental footprint!Reporting to the Senior Engineer, Applied Research and Development (Applied R&D), the Technician, Applied R&D is responsible for supporting the safe execution of water quality management R&D projects on and around active mine sites.To be successful, we are looking for someone with excellent interpersonal and communication skills, who can build relationships and work collaboratively with technical teams and site personnel. The successful candidate has strong analytical and decision-making abilities, and practical problem-solving abilities and organization skills in a fast-paced, field environment. Most importantly, we require someone who can remain positive and motivated while working outdoors in all weather conditions.Join us in the breathtaking Elk Valley of British Columbia. Here you will find outdoor adventure at your fingertips. Whether it's biking or skiing, or the laid-back atmosphere of fishing and hiking, there is something for everyone. Working a compressed work week with alternating Fridays off, come experience what work life balance is all about!Responsibilities: Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures Support the execution of projects, mainly from the field-testing phase, through transfer to operations Supervise and coordinate contractors, ensuring that work is being conducted safely and in accordance with project scope Collect water and/or solid samples and follow chain of custody protocols Perform checks, maintain, and manage field and laboratory equipment Collect, upload, analyze and manage data Develop and maintain documentation for the Applied R&D team Qualifications: Engineering or Science Diploma or Degree in civil, chemical, geological, mining, environmental or related field Minimum two years of relevant industry experience; proven experience in the field in an industrial environment would be an asset Benefits:Teck employees receive a competitive compensation package that includes, but is not limited to, base salary plus the following benefits: Extended Health Benefits Health Spending Account Vacation Allotment Salary Range: $45.00 - $55.00 / HourThe actual base salary offered is determined based on the successful candidate's relevant experience, skills, and competencies and considers internal equity.Successful candidates must be willing to satisfy the pre-employment requirements of a pre-employment drug screen and three professional references.About TeckAt Teck, we value diversity. Our teams work collaboratively and respect each person's unique perspective and contribution.We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.Teck is a diversified resource company committed to responsible mining and mineral development with major business units focused on copper, steelmaking coal and zinc.Teck has been named one of Canada's Top 100 Employers and is one of Canada's Top Employers for Young People .The pursuit of sustainability guides Teck's approach to business. Teck has been recognized as one of the Global 100 Most Sustainable Corporations by Corporate Knights and is ranked #1 in the Metals and Mining industry on the S&P Dow Jones Sustainability World Index (DJSI).Headquartered in Vancouver, Canada, its shares are listed on the Toronto Stock Exchange under the symbols TECK.A and TECK.B and the New York Stock Exchange under the symbol TECK.Learn more about Teck at www.teck.com or follow @TeckResources .Job Segment: Coal Mining, Chemical Research, R&D, R&D Engineer, Mining, Engineering, Research Apply now »

Technician Location: New Westminster, BC, CA Job Function: Facilities and Technical BCLC exists to generate win-wins for the greater good. For our people, our players, our communities, our industry, and our planet. Lottery | Casino | Sports Being a social purpose company, we are not only able to better align our business decisions with our purpose, but more importantly, we are committing to doing our part in creating a better world. We bring our purpose to life by ensuring all our actions, behaviours and decisions create benefits for communities and the planet. Motivated and guided by our social purpose, everything we do must benefit the greater good. And we encourage our employees, partners, players, industry and communities to engage with us on this ambition. We want you to be where you feel you can do your best work. Most of our jobs can be done remotely providing you reside in BC. For those who prefer working in a community with others, we have two beautiful offices in convenient locations: 2940 Virtual Way, Vancouver | 74 Seymour Street W, Kamloops This is a Temporary Expected Salary Range: $59,982.00 - $74,975.00 - $93,719.00 Our typical hiring range will be +/- 5% of the midpoint shown above Factors influencing this decision include qualifications and market conditions for the role The Company For over three decades, BCLC has delivered exceptional gambling entertainment for British Columbians. To fulfill our social purpose we have a vision to revolutionize gambling entertainment through engaging experiences that build and benefit communities. We operate national and provincial lotteries in partnership with 3500 retail partners, provide the games, technology & oversight to 37 brick & mortar casinos, and operate a safe secure and 100% legal online gambling presence PlayNow.com. In our recently completed fiscal year, BCLC generated a record $1.6 billion in net income to the Province of B.C. to support First Nations, local host governments, health care, education and community programs across the province. The Team Our Operations teams are what make it all happen! They ensure our business is operating efficiently so we are able to meet our financial targets across each line of business and that no matter your game, everything is running with a high degree of integrity, efficiency and with our players top of mind. From Player Experience & Strategy, Gaming Platforms & Operations to Facilities, this group loves to execute and are dedicated to their craft. Our casino technicians are a very collaborative group, are supported by a wide range of stakeholders and a robust onboarding program. The Role Our technicians provide the technical expertise to maintain our casino gaming equipment in our casino facilities, deliver an exceptional experience for our players when they encounter issues and ensure we are leveraging our product to drive value for both our service providers and BCLC. Technicians collaborate and build trusting relationships with internal & external stakeholders. In larger facilities, you will assign work to others, while in smaller locations, you will operate independently. This position reports to a Manager of Business Operations and may require occasional travel to a secondary location within the region. What you will accomplish Complete projects to enhance player experience , perform repairs and maintenance that ensures integrity on all BCLC gaming equipment Resolve incidents contributing to sensitive player complaints with diplomacy and tact Complete assigned duties and contribute towards a high performing casino environment that will excite and delight our players with high revenue machines placed in prime locations What will make you successful You will problem solve to ensure all BCLC gaming equipment is in good working condition and operational You will provide customer service and investigate incidents related to player complaints You will execute project plans and move machines within the casino environment, collaborate on team projects and be able to lift 25kg yourself in a safe manner You will stay relevant with evolving technology with the various gaming equipment It would be awesome if you also had A strong aptitude for troubleshooting issues related to computers or electronic equipment. What's in it for you Robust wellness programs to enhance your physical, mental, social, financial and career well being We pride ourselves on our flexible working model which supports work-life integration and our 37.5 hour work week Our Play It Forward program provides volunteer hours for our people each year See all our rewards here However you identify, or whatever your path in life, if you see something here that makes you excited to get to work every day, please apply. We hire people for skills, capabilities and potential, not just education and experience. We value Respect, Integrity and Community, and we provide an inclusive environment where everyone can feel like they belong . Our social purpose is much more than returning 100% of net income to the province in the form of healthcare & education programs, and community gaming grants. Check it out ! Did you know BCLC is an industry leader in player health and safe & responsible gambling? Find out more ! We are trained in neurodivergent hiring. If you require accommodation so you can be at your best in the interview, please let us know: [email protected] . All candidates must be at least 19 years of age and legally eligible to work in Canada

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment. Applications & Infrastructure - the largest and fastest growing group in CSS - provides Microsoft’s commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Cybersecurity Engineer you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.Cloud Focus: These customers and products are our future even if they cannibalize our presentCloud Speed: Cloud products change much faster than on-premises products, so readiness requires a new mentalityCloud Ownership: We own the switches, the drives, the servers, and the service code – we should be able to fix anything that happensOne Microsoft: Support boundaries are (almost) obsolete in the cloud, so let’s not use them to negatively impact the Cloud ExperienceCloud Evangelism: The Cloud is new and can seem scary, so we need to encourage customer and engineers to adopt itThis role is flexible in that you can work up to 100% from home within the Vancouver area. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.   Individual Contributor

What's in it for you? Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World's Most Admired Companies. The opportunities with us are endless. As the world's largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates. Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe. Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage. A Focus on Mental Health and Wellness. just now is our Mental Health and Well-Being initiative that was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. Visit our Stronger Together Compass website at www.strongertogethercompass.com . We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information. We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together! Working Title: Events IT Support, PT, Rogers Place Arena, ABEmployment Status: Part-TimeStarting Hourly Rate: 18.00 Address: 10220 104 AVE NW Edmonton AB T5J 0H6New Hire Schedule: N/AYou might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees.You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We're in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Why work with Levy Canada? Operating in over 200 locations across North America, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences at arenas, convention centres, entertainment venues and more.From suites and concessions, to high-profile events, we are passionate about delivering the most memorable food and beverage experiences for our partners and guests.Job SummaryThe Systems Technology Group (STG) ensures IT Infrastructure and operating systems are functioning efficiently and effectively. From major system development and implementation to daily network administration and technical support, the STG team provides technical advice and support to over 2000 operating units and offices across Canada.Now, if you were to come on board as one of our Technical Support Technician, we'd ask you to do the following for us: Provide resolution and support through problem solving, identification, analysis and troubleshooting for issues relating to hardware, software, networking, Point of Sale, surveillance, printers, telecommunications, iPhones/iPads and others. Function as a Tier 1 point of contact, provide IT support for the in-house and remote users across Canada, and recognize when to escalate to Tier 2 team. Respond to all queries via email/phone for all associates seeking assistance. Follow up to ensure issues have been resolved. Record, track, and document the request/problem-solving process and actions taken. Prioritize and execute tasks. Think you have what it takes to be our Technical Support Technician? We're committed to hiring the best talent for the role. Here's how we'll know you are the best fit: Diploma in technology or equivalent combination of education and experience. Minimum 2 years of experience in a fast-paced environment. You have experience working with: LAN and WAN technology and concepts Windows 7, 8, 10 Office 2013, 2016, 365 Active Directory Exchange 2007, 2010, 2013 SharePoint 2013 iPhone, iPads, Android and Blackberry devices Excellent communication skills (written and verbal). Exceptional problem-solving skills. Superior customer service skills. Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact [email protected] for further information.Salary: . Date posted: 04/01/2024 04:12 PM

What's in it for you? Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World's Most Admired Companies. The opportunities with us are endless. As the world's largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates. Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe. Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage. A Focus on Mental Health and Wellness. just now is our Mental Health and Well-Being initiative that was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. Visit our Stronger Together Compass website at www.strongertogethercompass.com . We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information. We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together! Working Title: Onsite IT Support, FT, Rogers Place Arena, ABEmployment Status: Full-TimeStarting Hourly Rate: 25.00 Address: 10220 104 AVE NW Edmonton AB T5J 0H6New Hire Schedule: To be discussed upon hiring, position will be Full timeYou might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees.You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We're in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Why work with Levy Canada? Operating in over 200 locations across North America, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences at arenas, convention centres, entertainment venues and more.From suites and concessions, to high-profile events, we are passionate about delivering the most memorable food and beverage experiences for our partners and guests.Job SummaryThe Systems Technology Group (STG) ensures IT Infrastructure and operating systems are functioning efficiently and effectively. From major system development and implementation to daily network administration and technical support, the STG team provides technical advice and support to over 2000 operating units and offices across Canada.Now, if you were to come on board as one of our Technical Support Technician, we'd ask you to do the following for us: Provide resolution and support through problem solving, identification, analysis and troubleshooting for issues relating to hardware, software, networking, Point of Sale, surveillance, printers, telecommunications, iPhones/iPads and others. Function as a Tier 1 point of contact, provide IT support for the in-house and remote users across Canada, and recognize when to escalate to Tier 2 team. Respond to all queries via email/phone for all associates seeking assistance. Follow up to ensure issues have been resolved. Record, track, and document the request/problem-solving process and actions taken. Prioritize and execute tasks. Think you have what it takes to be our Technical Support Technician? We're committed to hiring the best talent for the role. Here's how we'll know you are the best fit: Diploma in technology or equivalent combination of education and experience. Minimum 2 years of experience in a fast-paced environment. You have experience working with: LAN and WAN technology and concepts Windows 7, 8, 10 Office 2013, 2016, 365 Active Directory Exchange 2007, 2010, 2013 SharePoint 2013 iPhone, iPads, Android and Blackberry devices Excellent communication skills (written and verbal). Exceptional problem-solving skills. Superior customer service skills. Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact [email protected] for further information.Salary: . Date posted: 04/01/2024 04:11 PM