Overview of salaries statistics of the profession "Technical Systems Administrator in Canada"

DescriptionFortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. You are familiar with the Security Operation Center environment and know well how to deploy and customize SOC tools, including implementing all the integrations required to make the job of SOC Analysts effective. You are able to design scripts to accomplish a wide variety of tasks and are able to implement and customize the automation of responses to security threats. You are able to assess the needs of a SOC environment and provide advice as to what steps should be taken to outfit a SOC environment. FortiSOAR -- Security Orchestration Automation and Response You would provide support as part of two related services we offer to our customers who purchase FortiSOAR - www.fortinet.com/products/fortisoar •Best Practices Service Advise customers on best practices as to how to deploy FortiSOAR in their SOC environment. Show them the general principles by offering demonstrations and guiding to relative best practice information. •Technical Support Help troubleshoot problems that arise as the product is used, be it data ingestion or playbook execution. If a bug is identified, work closely with QA and Development teams to resolve it. Job Responsibilities: •Provide direct technical web and telephone support •Troubleshoot FortiSOAR •Guide customer in assessment of what is needed to effectively use FortiSOAR using best practices based upon an understanding of their environment •Demonstrate product features and design principles •Provide input into the development and improvement of technical documentation •Reproduce customer environments using lab equipment and report bugs •Recommend alternative solutions or workarounds •Manage cases until case closure, taking the initiative to follow up internally as required to obtain changes or solutions needed to resolve the customer's issue •Provide knowledge transfer to peers Job Experience Required: •4+ years' experience in a security analyst, support or SOC role (or equivalent) •Experience interacting with APIs, particularly for automated ingestion of data and triggering responses. Familiar with the use of connectors to integrate with other products. •Strong troubleshooting and problem-solving skills •Previous experience providing technical support, preferably in network security / SOC environment •Comfortable working on and having strong understanding of Unix OS. Preferably Unix/Linux administration responsibilities (e.g., using YAML to update components) and troubleshooting (system files, processes, permissions). •In-depth experience with 1 or more SOAR or SIEM tools •Ability to automate cyber security processes through scripting and tools based upon repeatable workflows by designing playbooks •Know how to tune SOC tools to meet security objectives •Strong English skills both written and verbal. Experience in any of the following areas would be an asset: •SQL Database structure & queries •Python scripting using tools like Jinja •VM/Cloud Environments (preferably VMWare, AWS) •Fortinet product experience #GD #LI-JH1

DescriptionAs a FortiEDR Escalation Support Expert, you will be part of the top-notch technical support organization, working alongside our global exceptional team of professionals in Developing, QA, Security, and Product Support. You will be working as an integral part of the Support team, being the main link between Support and Product Development and developing and maintaining tools to accelerate customer ticket handling. This will involve a wide range of skills, including mentoring Support experts and reading log files/dump files/network traces/endpoint traces in order to track down field related product malfunctions, updating internal tools and writing internal and external Knowledge Base articles. You will be responsible for analyzing and resolving complex and challenging issues, and communicating the methods used to the Support team to help them build on their skills. Where bugs or product improvements are identified, you will be responsible for coordinating with the development organization and prioritizing the required work to ensure that the customers get their issues resolved in a timely manner. Ultimately, you will have a large part in driving the quality of FortiEDR product forward, either by yourself or by coordinating activities of different departments in the business unit. You will also be part of a team building and maintaining tools which allow the Support organization to analyze data and diagnose problems quickly and efficiently. This will require being able to read, write and edit scripts, primarily in Python and Bash. Updating these tools to work with new iterations of our product releases, ensuring the high standards of Support, and that the Support organization is able to carry out their tasks efficiently and accurately. Qualifications: • Demonstrable experience in a technical (CS related) field or B.Sc. • 5 years of experience in Technical Support/Escalation expert/IT-Ops role. • Proven hands-on experience and understanding of operating systems. • Good understanding of Shell scripting, Python scripting and/or scripting in another common language. At least one of: • Extended knowledge and experience with network protocol and structures. • Ability to work with several interfaces in parallel and matrix management skills. • Team player. • Excellent analytical and problem-solving skills with a strong sense of customer commitment. • High level of interpersonal skills. • Proven ability to influence without authority and drive results. Excellent English, both verbal and written. Preferred Qualifications: • GCP or AWS Certifications • Experience with Virtual and/or Cloud based Environments (such as VMWareESXi, or Hyper-V, GCP and AWS.) • Programming skills. #GD #LI-JH1

DescriptionThe TAM / Technical Account Manager will provide post sales technical support to Fortinet Customer assigned accounts. This will include conducting technical meetings with Customers to highlight Fortinet's products and solutions. Job Duties and Responsibilities • Technical support through Forticare Platform • Collection, analysis and change recommendations of configuration information • Collection and analysis of customer network information • Recommend actions based on analysis • Installation and configuration assistance using service points • Reproduction of customer environments on lab equipment • Follow up technical cases and manage the right expectation until the closure of the cases • Conduct weekly status conference calls with customers to report status of open issues WSR. • Conduct Quarterly Service Report (QSR). • Work closely and provide direct technical email and phone support to our customers in the AMERICAS Region. • Develop best practice deployment and troubleshooting methodology documentation. • Analysis of support request, completion of requests for information and documentation. • Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results Qualifications (Education, Experience, and Certifications) • Bachelor / Engineering degree on Computer Science, Electronics or Telecommunications granted by a University recognized by the local Education System and/or Education Authority. • Must be a citizen, or be legal resident and have a valid working visa for the hiring country. • Must currently live in hiring country and close enough to attend office meetings. • At least 3 years of experience on design, installation and/or operation of network security solutions, including at least three of the following: Firewalls, VPNs, IDP/IPS, Antivirus Gateways, Web Content Filtering, AntiSpam, Vulnerability Managers, Database Security, VoIP Security. • Experience as operating systems administrator, either Microsoft Windows Sever or UNIX flavors/variants. • Experience with authentication systems such as LDAP, RADIUS, TACACS+, Active Directory, Digital Certificates / PKI. • Experience designing and/or operating/maintaining Wireless networking in a secure way. • At least 2 product certifications on Networking, Firewalls, VPNs, IPS, Antivirus, AntiSpam, URL Filtering or Vulnerability Managers; that can be from Fortinet or from other competitor products is a plus. • At least 2 years of experience on engineering postsales activities, including technical meetings, Proof-of concepts, Technical trainings, product sizing, solution design, assisting and professional services. • An independent information/network/computer security certification from SANS, (ISC)2, ISACA, BS7799/ISO17799 is a plus Knowledge, Skills and Abilities • Strong oral and written communication skills in English, Spanish is a plus. • In-depth technical knowledge on computer networks and Internet security • Clear understanding of the engineering role within the technology-sales process. • Strong understanding of common TCP/IP Service Protocols, such as ICMP, DNS, FTP, SMTP, HTTP, SNMP, SSH. • Strong understanding in the following technologies and protocols: PPTP, L2TP, 802.1q, 802.1x, SSL, IKE, IPSec, 3DES, AES, SHA-1, MD5. • Strong analytical skills, oriented to details. • Ability to be autodidact and learn new knowledge areas on his/her own. • Proven track as problem solver. • Highly organized. Capable of working and multi-tasking across multiple projects. • Self-motivated, with ability to work without direct supervision. • Adaptable and flexible, operating in a fast-paced, dynamic environment. • Ability to speak Portuguese is a plus. • Demonstrated experience working on distributed teams is a plus. • Deep understanding of Database solutions and Database security systems is a plus. • Deep understanding of VoIP solutions and VoIP security systems is a plus. Working Conditions, Mental and Physical Demands • Travel requirements around 30% of the time. • Work in an office environment or remote work • Long periods of talking on the telephone • Ability to work after hours • No restrains to travel to USA, Mexico, Caribbean and South America. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. #GD #LI-MG1Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security features without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 450,000 customers trust Fortinet to protect their businesses.

Description Job Duties : • Conduct technical meetings with customers and resellers to highlight Fortinet Access Technologies and solutions (Access Points, Controllers, Switches, Network Access Control and End Point applications). • Provide pre-sales technical support to Fortinet Pre-Sales Engineers, Fortinet Sales representatives, Fortinet resellers and distributors, in order to positively influence sales within the region covered (Canada). • Travel within the assigned territory (Canada) to ensure all Fortinet Pre-Sales Engineers, distributors, partners and customers, get the appropriate level of attention and care, according to the importance of the accounts. • Coordinate and run demo labs or proof-of-concepts required by Fortinet Pre-Sales Engineers, in order to shorten the sales cycle and effectively highlight Fortinet advantages over competitors. • Create/Modify/Translate competitive documentation that can show in a convincing way, why Fortinet has a superior technology and product portfolio versus competitors, highlighting benefits to customers. • Give proper follow-up to VIP projects and promptly report any advances or potential issues, so the sales counterpart can be aware and proactively work on the next step. • Provide assistance on Site-Surveys and post-sales support cases, when customer relevance or project importance demands so. • Assist Fortinet Pre-Sales engineers and Fortinet resellers to perform technical design of security access solutions for customers. Recommend the best technical solution for a given scenario, in order to provide high quality products and services to Fortinet customers. • Support educational efforts (both in-classroom and remote via Webinars) targeted to keep a high degree of knowledge about Fortinet's solutions, to Fortinet Pre-Sales engineers, partners, resellers and distributor base. • Create technical documents and/or presentations that can help the partner base to perform better/quicker/more impressive demonstrations, to effectively show Fortinet's Wireless Technologies products strengths. • Create/Modify/translate presentations as needed to effectively deliver Fortinet's message to any type of audience. • Be a spokesperson, appropriately representing the company at public conferences, media and partner/Fortinet driven events. • Work with Corporate and Field Marketing teams, to help understand specific market needs in order to drive the appropriate activities that can impact positively market's perception towards Fortinet. • Participate and be part of the feedback process to Research and Development, on information that flows from customers, partners and distributors, regarding potential improvements in Fortinet product line. • Be part of the internal engineering communities (Tech Teams, mailing lists, Partner Forums) and assist others within or outside the region, in order to make Fortinet more successful as a company. • Take internal or external trainings as needed (including self-training modules) in order to keep product knowledge at the best possible, and be an expert resource for resellers, partners, distributors and other peers. Job Experience / Abilities Required: • Deep technical knowledge on computer networks and Internet security. • Strong understanding of common TCP/IP Service Protocols, such as ICMP, DNS, FTP, SMTP, HTTP, SNMP, SSH. • Strong understanding in the following technologies and protocols: PPTP, L2TP, 802.1q, 802.1x, SSL, IKE, IPSec, 3DES, AES, SHA-1, MD5. • At least 5 years of experience in pre-sales for a network infrastructure, WLAN company. • Wireless domain experience - RF propagation, 802.11 protocol and security required. • Experience as operating systems administrator, either Microsoft Windows Sever or UNIX flavors/variants. • Experience with authentication systems such as LDAP, RADIUS, TACACS+, Active Directory, Digital Certificates / PKI. • At least 2 product certifications on Networking, Firewalls, VPNs, IPS, Antivirus, AntiSpam, URL Filtering or Vulnerability Managers; that can be from Fortinet or from other competitor products is a plus. • At least 2 years of experience on engineering presales activities, including: Sales meetings, Proof-of-concepts, Technical trainings, product sizing, solution design, assisting on creating sales proposals (with sales persons) and answering RFPs / public bids. • Previous experience (at least one year) working with End Users on the assigned territory ( Canada ). • Oral and written communications in French/Spanish is a plus. • Strong analytical skills oriented to details. • Ability to be autodidact and learn new knowledge areas on his/her own. • Proven track as problem solver. • Highly organized. Capable of working and multi-tasking across multiple projects. • Exceptional presenter. Strong ability to present to audiences of all sizes, either at technical level or management level (up to C-level). • Self-motivated, with ability to work without direct supervision. • Adaptable and flexible, operating in a fast-paced, dynamic environment. • Ability to work and take quick decisions under pressure. • Availability to travel up to 50% of the time. • Availability to travel on short notice. • An independent information/network/computer security certification from CWNP, SANS, (ISC)2, ISACA, BS7799/ISO17799 is a plus. • Demonstrated experience working on distributed teams is a plus. • Previous experience working with channels and/or with an assigned quota, a plus. Other Job Requirements : Bachelor / Engineering degree on Computer Science, Electronics or Telecommunications granted by a University recognized by the local Education System and/or Education Authority. Must be a citizen or be legal resident and have a valid working visa for Canada Must currently live in Toronto or Ottawa. Organizational Direct Reports: None. Reports to: Leandro Werder. Director, Sales Engineering - Secure Access Technologies - Canada, LATAM and Caribbean #LI-KJ1Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security features without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 450,000 customers trust Fortinet to protect their businesses. We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at [email protected]. Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

Novella Wealth, a relationship-based firm, is focusing entirely on serving our clients well. Our diverse team of experts is dedicated to providing in-depth wealth, investment, and insurance management services that enrich your every financial goal. We manage each portfolio with the same care that we give our own.We're looking for the best IT/CRM System Administrator to join the Novella family. The IT/CRM System Administrator is tasked to manage the information technology support services and the CRM system within our organization. The CRM system is a customer relationship management tool that keeps up-to-date records of customer contact information and data, and is accessible to users/clients and management to make effective use of the industry information systems technology. The IT/CRM System Administrator should be skilled and experienced in CRM, information technology development plans, policies and procedures, and advice the organization on CRM and information technology issues to accomplish business goals. At the end of the day, the IT/CRM System Administrator revolves around bridging the gap between the CRM system and the people who use it.Main activities include:- Acts as the CRM Subject Matter Expert (SME) across the organization;- Manages the technical administration of the Firm’s CRM tool and relevant integrations including troubleshooting, ensuring technical issues are resolved promptly, system enhancements and system upgrades;- Architects, designs and extends the CRM platform in alignment with business requirements, including creation of new fields, values and layout development;- Leads in translating improvement requests and requirements into working technical solutions in the CRM;- Acts as interpreter and connector; speaks the language of both marketing and technology and leads in translating requirements into data solutions;- Leads in working with vendors for applications that integrate into the CRM System;- Acts as technical lead in marketing technology aligned project management;- Implements and maintains policies and goals that support the organization's IT needs;- Monitor and maintain computer systems and networks;- Develop and implement policies and procedures on information technology strategy, management, security and service delivery and to optimize the efficiency, performance and the quality of application software;- Helps business operations groups utilize information systems to improve their efficiency;- Communicate with staff or clients through a series of actions, remotely or face-to-face, to assist in setting up systems or resolving issues;- keep up to date with industry developments;- Support the roll-out of new applications;- Ensures proper functioning of the information processing system and oversees necessary upgrades;- Develop, implement and maintain information systems and business practices pertaining to electronic information security, capture and utilization;- Set up new users’ accounts and profiles and deal with password issues;- Test and evaluate new technology;- Train agents, users and customers on CRM applications;- Oversee and ensure operating within the information technology support services’ budget.Active Directory / File Server:- User account management (create, update, delete);- File management; manage files & folders in accordance with Insurance Regulators / Licensing requirements;- Data security and access management in accordance with Insurance Council of BC and other regulators requirements;- Maintain backup of all systems.Office 365:- Create and update user mailboxes;- Provide Auto responder services;- Outlook/Mailbox monitoring;- Manage OneDrive and Document Libraries.Network Infrastructure:- WAN/LAN monitoring;- Monitor DNS, DHCP;- Internet traffic monitoring;- Maintain network cables and WiFis.Printer Management:- Ensure proper connection to printers;- Assist in servicing printers.General Maintenance:- Hardware and software installation and service;- Laptops, workstations, printers;- MS Office 2013/2016/365;- Antivirius;- Printing and Scanning;- Insurance BC custom applications;- Solve IT Support ticket requests;- Manage IT inventory.Other activities- Other tasks not specifically listed in this document may be assigned from time to time.Requirements and qualifications:- A minimum of 3 to 5 years working in Information Technology field, including 3 years of significant experience in IT/CRM services and support;- Knowledge of customer relationship management software an asset;- Post-secondary education in computer science, software engineering, or related field;- Detail oriented with an excellent foundation in software development and support, stakeholder management, requirement development and analytical skills;- Familiar with a variety of the field's concepts, practices, and procedure;- A high level of self-motivation and energy;- An optimistic, can-do attitude;- Very strong analytical skills;- Effective interpersonal skills.Wage C$43.08 / hour, 40 hour / weekAboriginal and new immigrants are encouraged. Candidates legally entitled to work in Canada can apply too.Please email resume to . Only those qualified will be contacted, NO solicitation please.Novella WealthUnit 270 10691 Shellbridge Way, Building 4, Airport Executive Park, Richmond, BC, Canada V6X 2W8

Fed IT, a recruitment firm specializing in IT recruitment, we operate on two types of recruitment: temporary and permanent. We cover open positions in IT, development, decision-making and infrastructure. We are currently looking for a face-to-face systems and network administrator for one of our clients located in Mirabel. Here you have the opportunity to enter one of the most automated industries in Canada and even more than that, you have the opportunity to be part of a great family business with values ​​and with many projects to challenge you at daily.Vous avez ici l'occasion de rentrer dans une des industries les plus automatisés du canada et encore plus que ca, vous avez l'occasion de faire partie d'une belle entreprise familiale avec des valeurs et avec beaucoup de projets afin de vous challenger au quotidien.* Perform the integration, installation and configuration of local networks (office and industrial equipment), computer equipment and computer applications; * Ensure compliance with policies, standards and procedures relating to infrastructure management; * Analyze business needs and recommend scalable, secure and stable infrastructure solutions; * Be on the lookout for new technologies to improve infrastructure; * Provide technical support to users; * Be involved in various projects;* Degree in computer science ; * 3-5 years of experience in systems and network administration; * Knowledge of the IT environment: * Windows Std Servers, Exchange 2010, SQL,VPN, Symantec Back Up Ex; * EXSI Virtual Servers and VMWare Clients; * Web hosting, ftp site, DNS entries; * Know how to mount and configure a Windows PC; * Spoken and written bilingualism essential; * Autonomy, flexibility, methodology and sense of organization; * Availability to work on call 24/7 in case of emergencies and/or scheduled maintenance.

Hello, I am Earvin, Recruitment and Business Development Advisor at Fed IT, a recruitment firm specializing in IT recruitment. I work on two types of recruitment: temporary and permanent in the Greater Montreal region. Our team, IT experts, speak your language and operate in your world. We cover IT, development, business intelligence and infrastructure professions. Today I am looking for a systems administrator for one of my great clients, on the north shore of Montreal. The position is permanent, 100% remote with occasional travel to the north shore of Montreal. The desired candidate must have at least 2 years of experience in an MSP (IT Services Firm) Le poste est permanent, 100% remote avec des déplacements occasionnels sur la rive nord de Montréal. Le candidat recherché doit obligatoirement avoir 2 ans d'expérience minimum dans une MSP ( Firme de services TI )* Analyze the technological environment and advise solutions adapted to customers * Develop/carry out system and network integration, optimization and configuration projects in a multi-client environment * Install, maintain and update IT infrastructures (switch, router, servers, security solution, backup, etc.) * Resolve escalated technical incidents (N3) * Participate in the implementation of new technologies * Work closely with internal and external project partners * Document interventions and update procedures * Contribute to the development of the team by sharing knowledge* Minimum 2 years of experience as a system administrator in an MSP (multi-client) company * Bilingual French and English (asset) * DEP, DEC or AEC in computer science (asset) *Microsoft Windows Server 2012/2016/2019 (AD, GPO, DHCP, DNS, DFS, WinRM) * Microsoft Azure, AVD, Sharepoint, Office 365 * Fortinet and Aruba network equipment * Managed services such as Datto, N-Able, ConnectWise, Forti Manager, Hudu, Liongard, etc. (Asset)

Our valued public sector client is looking for a Senior Systems Administrator to provide support for the GCMS/eServices Portfolio. System Administrator (Network Manager) - Responsibilities include but are not limited to: Monitor performance of F5 devices, including the performance of the load balanced server pools and its members; Provide administration and support of F5 Big-IP LTM Objects; Create and configure new Virtual Servers and server pools; Execute analysis, design, development and support of F5 Big-IP iRules; Apply problem solving skills to troubleshoot and resolve technical problems on F5 Big-IP solutions; Monitor database errors for production problems and interface errors; Create tickets and document any new errors; Monitor exception logs using various tools; Work with business analysts, project managers, developers, and clients/stakeholders to maintain and improve software performance; Troubleshoot and fix environmental issues reported against Non-Production and Production environments; Analyze system performance and errors and recommend improvements; Provide advice to co-workers and managers for knowledge transfer; Provide briefings and status reports to management; Develop build books and installation documents Apply

Our valued public sector client is looking for a Systems Administrator to provide support for the GCMS/eServices Portfolio. System Administrator (Integration) - Responsibilities include but are not limited to: Monitor exception logs from integration application servers such as IIS, MS Biztalk,WebLogic, WebSphere MQ; Migrate application code and packages to application servers; Troubleshoot and fix environmental issues reported against Non-Production and Production environment Application servers; Analyze system performance and errors from application servers and recommend improvements; Monitor database errors for production problems and interface errors; Create tickets and document any new errors; Install, monitor, upgrade and maintain software; Work with business analysts, project managers, developers, and clients/stakeholders to maintain and improve software performance; Apply problem solving skills to troubleshoot and resolve technical problems; Provide advice to co-workers and managers for knowledge transfer; Provide briefings and status reports to management; Develop build books and installation documents; Apply

Our vauled public sector client is seeking a Tester to update test scripts, document test scripts and ensure testing activities of new SAP solution for Information Management System. The Materiel Identification (MI) Project modernizes the policy and Information Technology (IT) tools supporting the recording and management of information related to the materiel acquired by the Public Sector client. The Resource Management Information System is the client's financial and logistical system of record. Currently, it is not optimized for all business processes that use the Enterprise Resource Planning (ERP) software, and the latest system configuration is hindering the ability for many business areas to leverage IT-enabled improvements. The current ERP system configuration that manages the recording of MI information has a backlog of user-generated problem reports and change requests. The estimated volume of work is beyond the capacity of the Department to implement immediately. The Tester will support the MI Project to deliver a revised solution in conjunction with an updated policy and training set that will meet all of the client's business requirements in this area. The project finished the design phase and wants to implement the new solution. Tester must perform the following tasks: Work with the Assistant Deputy Minister (Information Management) (ADM(IM)) testing team and business owners to: Update test scripts; Document test scripts; Incorporate acceptance criteria; Assess test results; Verify successful testing for the core MI process; and Verify successful testing of legacy test scripts impacted by the MI Project changes; Assist test execution and co-ordination of DND user testers; Provide reports on testing activity progress; and Work with the ADM(IM) technical team to ensure that the testing of the new SAP solution complies with the MI business, technical and functional requirements Apply

Our valued public sector client is looking for a Senior Systems Administrator to provide support for GCMS/eServices Portfolio. System Administrator (Java) - Responsibilities include but are not limited to: Monitor exception logs on Apache Web Servers running on Linux; Monitor exception logs on Tomcat application servers running MS Windows; Troubleshoot and fix environmental issues reported against Non-Production and Production environments for Web Applications hosted on Apache web servers and Tomcat application servers; Analyze system performance and errors and recommend improvements for Java solutions hosted on Apache web servers running on Linux and Tomcat application servers running on MS Windows; Monitor database errors for production problems and interface errors; Create tickets and document any new errors; Install, monitor, upgrade and maintain software; Work with business analysts, project managers, developers, and clients/stakeholders to maintain and improve software performance; Apply problem solving skills to troubleshoot and resolve technical problems; Provide advice to co-workers and managers for knowledge transfer; Provide briefings and status reports to management; Develop build books and installation documents; Apply

Our valued public sector client is looking for a Technical/Functional Lead for an Enterprise Documents and Records Management System Foundation project. Responsibilities: a. Providing expert advice on the key initiatives that enable enterprises to deploy high-impact Service Area processes that are focused, accountable and measurable; b. Providing expert advice in defining new requirements and opportunities for applying efficient and effective solutions, identifying and providing preliminary costs of potential options; c. Providing expert advice in developing and integrating Service Area processes and information models between business processes to eliminate information and process redundancies; d. Identifying candidate Service Area processes for re-design, prototypes, potential solutions, providing trade-off information and suggesting a recommended course of action (including modifications to the automated processes); e. Completing required system configurations and technical development Requirements: Minimum years of related experience: Ten (10) years A university degree Experienced in managing functional and technical deliverables specific to document and records management systems Apply

Our valued Client requires 2 System Administrator to give support and maintenance for managed gateway infrastructure and ensure reliability of the services that traverse the gateways.This will include on-going Computer Information Systems (CIS) infrastructure planning, strategy, routine support and deployment of new infrastructure components and subcomponents. The System Administrator will ensure that the planned maintenance, hardware and software upgrades, fault diagnosis and troubleshooting, performance tuning, capacity planning, and configuration management of the CIS infrastructure (server hosting environment as well as hosted servers, desktops and peripherals) is maintained with a high rate of uptime and stability. Responsibilities: Provide technical support and troubleshooting services to client servers and virtualization infrastructure as requested by the Technical Authority, as well as execute corrective actions where required; Maintain functional stability of system architecture, hardware, servers, operating systems, and application software relating to enterprise server infrastructure on a daily basis; Perform and document the installation, configuration, maintenance, and troubleshooting in support of new and existing server and server-attached components Perform impact analysis of technology changes and provide written documentation, support and direction for emerging technologies relating to server virtualization; Develop, maintain, coordinate back-up and disaster recovery procedures and document them, including the creation, maintenance and control of compressed file back-ups; Develop and maintain written operating guidelines, procedures, and standards in support of existing systems and newly introduced hardware, software, as well as application releases; Develop and maintain written technical reports, status reports, diagrams, and system performance reports. This includes, but is not limited to, the creation of and updates to system diagrams, updates to backup manuals, updates to operations guideline documents, and the production of system performance and issue tracking reports; Must have's: Enterprise class virtualized server hosting environments MS Windows and Linux servers Valid Secret Clearance Apply

Our valued public sector client is in need of a Senior, Enhanced Reliability cleared, SAP User Interface consultant to maintain and enhance a Departmental Financial Management System in the public sector. The objective of this requirement is to maintain and enhance the client's implementation of the applications, information and technology infrastructure needed to support the management and administration of the Department. To this effect, support services are required to maintain and enhance the Departmental Financial Management System (DFMS), which is on the SAP software. Responsibilities include but are not limited to: Build intuitive SAP web applications using web development standards; Develop and implement FIORI tiles and Applications (Libraries, groups, responsive design and design thinking); Experience with SAP Gateway and ODATA; Implement desktop and mobile applications that run in a browser; Review and enhance predefined themes or create custom themes; Integrate user interface technologies in SAP HANA, NetWeaver or Java Systems; Implement different view formats such as XML, HTML, JavaScript, JSON; Assist with problem solving from an ABAP (Advanced Business Application Programming) perspective; Conduct unit and integration testing; Implement and adapt applications in accordance with IRCC departmental security protocols; Work with the Basis team to bridge the gap between Functional and Technical teams; Transfer functional and technical knowledge to the IRCC project team through information sessions, written instructions, and documents; Understand function calls and how they integrate with existing system landscape; Work with the SAP Security and Authorization team to identify, create, or change user authorization roles; Identify business and technology trends that create opportunities for improvement and the impact on the organization's architecture as well as business strategies. Also, recommend appropriate changes to the existing architecture and provide alternative solutions, methodologies and strategies; and Translate SAP functional and business requirements into technical requirements. Apply

Our Public Sector Client requires two Intermediate Red Hat Linux Server Administrators (10+ years) to support the Server & Virtualization Development Operations Unit by leading technical initiatives and ensuring the operational systems are properly maintained and supported. Responsibilities to include: Perform Red Hat Enterprise Linux operating system installation / integration, technical problem analysis, and problem resolution in a Linux/Unix environment. Provide ongoing support of Red Hat Enterprise Linux in a mixed virtual and physical environment. Perform operating system patching using Red Hat repositories and/or Red Hat Satellite. Perform deployments of, and provide support for Red Hat Enterprise Linux backup solutions. Review and provide recommendations and guidance on monitoring best practices as it relates to Red Hat Enterprise Linux. Provide skills transfer / training to Service employees in all aspects of maintaining Red Hat Enterprise Linux. Assist in recommending detailed project plans covering objectives, activities, resource requirements, risks and time frames by discussing operational and technical requirements with clients and other areas of the organization if need be. Must Haves: 4+ years within the last 8 years installing, upgrading, configuring, troubleshooting and administering Red Hat Linux Server 6 or higher 5+ years in a VMWare ESXi/vSphere environment 6 and higher upgrading VMware Tools, deploying Virtual Machines, and creating Virtual Machine templates Nice to Haves: 2+ years experience installing, configuring and administering Red Hat Satellite 2+ yeats experience working with scripting languages (BASH and/or Python and/or PowerShell and/or PowerCLI) Current Linux and/or VMware certification Bilingualism is an asset (French and English) Apply

Our Public Sector Client requires three Intermediate Windows Server Administrators (5+ years) to support the Server & Virtualization Development Operations Unit by leading technical initiatives and ensuring the operational systems are properly maintained and supported. Responsibilities to include: Perform Microsoft Windows Server operating system installation / integration, technical problem analysis, and problem resolution in a Microsoft Windows environment. Provide ongoing support of Microsoft Windows Server in a mixed virtual and physical environment. Perform operating system patching using Microsoft Windows Server Update Services or System Centre Configuration Manager. Perform deployments of, and provide support for Microsoft Windows Server backup solutions. Review and provide recommendations and guidance on monitoring best practices as it relates to Microsoft Windows Server. Provide skills transfer / training to Service employees in all aspects of maintaining Microsoft Windows Server. Assist in recommending detailed project plans covering objectives, activities, resource requirements, risks and time frames by discussing operational and technical requirements with clients and other areas of the organization if need be. Must Haves: 4+ years within the last 8 years installing, upgrading, configuring, troubleshooting and administering Microsoft Windows Server 2008 or higher 5+ years experience in a VMWare ESXi/vSphere environment 6 and higher upgrading VMware Tools, deploying Virtual Machines, and creating Virtual Machine templates Nice to Haves: 2+ years experience installing, configuring and administering Microsoft Windows Server Update Services (WSUS) 2+ years experience administering server OS patching deployments using Microsoft System Configuration Manager (SCCM) 2+ years experience working with PowerShell scripting languages Microsoft Windows Server, and/or VMware certification Apply

Our Valued Public Sector client is in need of a Senior, Secret Cleared Storage and Backup Systems Administrator (10+ years) to work alongside technical analysts and advisors to execute operational projects and ensure IT solutions are deployed and documented expediently. The Storage and Backup Operations Group within Shared Services Canada is responsible for refreshing storage and backup IT infrastructure for various clients. Tasks Include: Deploy, configure and migrate solutions based on high-level instruction Assist support analyst in collecting information and applying changes to configurations in Commvault, SAN NAV, Ops Center, On-Command ect. Creating reference documentation for IT equipment Collect information in support of reports and dashboards Must Have: 10 years experience with technology including Aix, Solaris, Linux, Unix, Windows, VMWARE, Mainframe 10 years experience with technology including HNAS, EMC Isilon/Powerstore, EMC Unity, Netapp, Windows File Server 10 years experience with technology including Netbackuo, TSM, Commvault, Networker, PowerProtect Data Manager 10 years experience creating documentation and mentoring and training staff Secret Clearance Valid Driver's Permit Nice to Have: Experience working with file sharing appliance with over 500TB of data Experience with technology including EMC Unisphere for VNX or VMAX Experience with Asynchronous and Synchronous data replication using technology including Symmetrix Remote Data Facility, Hitachi Online Remote Copy Manager , Hitachi Universal Replicator, IBM Global Mirror, IBM Metro Mirror, IBM FlashCopy Apply

Our valued Public Sector client is in need of an Intermediate and Senior ERP Technical Analyst (BASIS) to perform Basis/Netweaver administration duties in a UNIX/Oracle or HANA environment including SAP Solution Manager Monitoring and alerting configuration. Responsibilities could include but are not limited to: Comprehensive understanding of the technical capabilities offered by ERP facilities; Develop or assist with business and functional requirements, project scope, estimates of effort and duration; Translate functional and business requirements into technical requirements; Develop and/or manage technical aspects of application software, user interfaces, and third-party components; Conduct, assist with, an/or manage unit and system tests; Establish technical standards for the technical framework; Install, configure and support SAP Portal in a UNIX/Oracle environment; Perform Basis/Netweaver administration duties in a UNIX/Oracle or HANA environment including SAP Solution Manager Monitoring and alerting configuration; Install, upgrade, configure, monitor and tune the SAP Portal or with the SAP web dispatcher; Configure, connect and integrate SAP ECC, BW, Fiori or Portal systems; Perform refreshes of BW and ECC systems and reconnect them to other satellite systems such as Portal, BOBJ, SAP Content Server, and FIORI; Install, upgrade, configure, monitor and tune the backend systems SAP ECC and the following: BW, Fiori or Portal systems in the following areas with the SAP web dispatcher; Plan, size, and document SAP system installations, upgrades, and refreshes; Install, configure and support SAP S/4 HANA; Configure and connect to Cloud services and between Cloud and ground connections; Monitor, maintain and implement technical system security protocols; and Monitor, maintain and implement security patches and security fixes. Must Haves for Intermediate: Minimum of 2 years of experience in installing, configuring and managing Solution Manager 7.2 on SAP HANA. Minimum of 5 years of hands-on experience, (within the past eight 8) years, as an SAP Basis Administrator. Has experience in SAP Netweaver AS ABAP in all of the following areas: Installing, Upgrading, Configuring, Monitoring; and Tuning Must provide 2 Client Project references. The two projects provided must Be from 2 different projects; Have been completed in the past 5 years; Be for Basis/Netweaver administration experience in a UNIX/Oracle environment including SAP Solution Manager Monitoring and Alerting configuration and performing enhancement pack upgrades; and Be a reference from the client organization and not a contracted consultant. Must Haves for Senior: Minimum of 3 years of experience in installing, configuring and managing Solution Manager 7.2 on SAP HANA. Minimum of 5 years of hands-on Basis/Netweaver experience in a UNIX/HANA environment within the past eight (8) years in ECC and any three (3) of the following: BW; Fiori/Gateway; Content Server; and SAP Business Objects Has experience in SAP Netweaver AS JAVA in all of the following areas: Installing, Upgrading, Configuring, Monitoring; Tuning Must provide 2 Client Project References. These projects must: Be from 2 different projects; Have been completed in the past 5 years; Be for integrating SAP Business Objects (BOBJ) tools, SAP Portal, Fiori/Gateway, BW, ECC instances including SSL certificates; and Be a reference from the client organization and not a contracted consultant. Apply

Our valued client is looking for an Int SharePoint Systems Administrator to design, implement, and customize SharePoint-based solutions!initial 6 month contract, hybrid in Ottawa (2 days a week onsite) Responsibilities:Design, implement, and customize SharePoint-based solutions for Collaboration, Content Management, and Workflows in both SharePoint on-premise and SharePoint Online environments.Develop appropriate workflow strategies based on organizational requirements and design Out of box (OOB) and custom form solutions.Design, develop, document, and maintain Power Apps and other solutions in the Microsoft 365 online platform.Assist with migrating from SharePoint on-premise to SharePoint Online, including migrating SharePoint Designer workflows to Power Automate flows and InfoPath forms to PowerApps SharePoint forms.Provide end-user training and support for SharePoint on-premise, SharePoint Online, and Power Platform solutions.Collaborate with project teams and clients to develop and maintain SharePoint-related infrastructure.Analyze, document, and escalate critical issues to appropriate support groups, resolving technical support issues via telephone, MS Teams and on-site as neededMonitor the SharePoint infrastructure, including servers, databases, and services. Ensure regular backups are done and create/implement disaster recovery procedures.Apply patches, updates, and security fixes to the SharePoint environment, following SharePoint governance policies and best practices.Manage user permissions, access controls, and security settings within SharePoint.Troubleshoot and resolve issues related to SSL certs, SP Log files, IIS Server bindings, App Pools, etc., using PowerShell scripting when necessary.Create PowerShell scripts to resolve issues and generate ad hoc reports.Lead the design, configuration, and testing of SharePoint Online custom web components, document libraries, enterprise lists, and site collections.Act as a subject matter expert for SharePoint Online solutions, collaborating with business stakeholders to understand requirements and provide innovative solutions.Provide support and troubleshooting services for SharePoint and related Office 365 software products.Identify and recommend best practices to comply with accessibility standards in designing and using SharePoint Online.Collaborate with IT teams to integrate SharePoint with other systems and applications. Must Have Skills:3+ years of technical experience working with SharePoint Online & Office 365 as a SharePoint Administrator2+ years of experience with the Power Platform, including Power Apps and Power Automate.Experience in gathering user requirements and ensuring that those requirements are met within a SharePoint sitesProficient in .NET Web Services, TSQL, and/or C# programming languages.Creating forms and production processes and developing solutions linking various Microsoft 365 services.Nice to Have Skills:Scripting experience (VB, C#, PowerShell) Experience with the integration of Power Platform and Office 365 Familiarity with Office 365 and SharePoint Migration Tool Apply

Our valued Public Sector client is in need of a Senior System Administrator who can support the day-today operations of their VMware environment. Background: Our valued Public Sector clients working on enhancing their current VM-based Technical Environment Evolution (TEE & TEE2). They would like to bring on the support of a Senior Systems Administrator who can support the health and day to day operations for their VMware environment. Tasks Performed: Provide support scripting and automating VMware Infrastructure as a service IaaS/PaaS Working with technical team develop, implement and maintain PowerShell and REST scripts Perform installations, configuration and creation of VMware libraries, testing and optimization support Support the delivery of software within the system Support the operation of VLAN, Firewall and shared storage environment Sucessful applicants should have experience with the following technology: vCloud Application Director, vCloud or vReaize Application Center, vCloud or vRealize Orchestration, vFabric, vCloud Network Services or NSX, Powershell, REST, Visual Studio, Team Foundation Services, VLAN, Firewall, vSpherem vMotion, NSX, EXSi, IaaS/PaaS Apply