Overview of salaries statistics of the profession "Customer Communications Manager in Canada"

Want to do work that makes a difference?Join us as we work to change lives and build a more inclusive economy in Calgary! Check out our mission, vision and values on our website.   Momentum is an award winning and nationally recognized community economic development organization utilizing innovative approaches to poverty reduction. We use financial literacy, skills training, entrepreneurship training and microloans as tools to empower people as they exit poverty. We are an employer of choice and were selected as one of Alberta’s Top 70 Employers for 2016. We provide competitive compensation and benefits with an unparalleled work environment. We are professional and diverse, so you’ll find a range of people and backgrounds working here: from MBAs to Social Workers and everything in between. Momentum Staff are non-judgmental and receptive in approach and reflect genuine concern, respect and commitment towards the individual, family and community. We’re serious about our work but we don’t take ourselves too seriously and love to celebrate and have fun along the way. Momentum’s Financial Empowerment department has received national recognition for its innovative programming. The programs in the department include:Fair GainsYouth Fair GainsOwen Hart Home OwnersSavings CirclesMoney ManagementMoney Matter$Family SavesFinancial CoachingFinancial Literacy TrainingAspire Coordination What you’ll be doing:  The Financial Empowerment department is led by a Department Manager that works in close collaboration with the Financial Empowerment Coordinator(s). The Financial Empowerment Department Manager provides overall strategic leadership to the department and is supported by the Coordinator(s) in the design, implementation, and evaluation of the Financial Empowerment programs. The Department Manager is responsible to Community Engagement Director to ensure effective management of the Financial Empowerment Department. Key areas of Responsibility:Provide strong departmental leadership.Supervise Financial Empowerment staff members.Support the Financial Empowerment Coordinator(s) and department staff in the delivery and evaluation of Financial Empowerment programs.Supervise delivery of coordination activities for Aspire Calgary.Participate in related collaborative initiatives and partnerships to increase the community leadership role of the Financial Empowerment Department.Primary Relationships:Supervisor: Community Engagement Director  Coordinator(s) Financial Empowerment Financial Empowerment staffFinance ManagerFinancial Empowerment participantsFunders Major Responsibilities:Financial Empowerment Department LeadershipIn collaboration with the Financial Empowerment Coordinator(s), research and develop new or innovative program enhancements to meet community need within the context of Momentum’s Strategic Map.Ensure department programs are consistent with CED principles and Momentum values.Oversee departmental data management systems for program statistics, outcome measurement, communications, promotion, and evaluation.Lead department budget planning and ensure budget is implemented successfully.With the support of the Financial Empowerment Coordinators, develop funding proposals and lead revenue generation plans.Support staff to ‘Think 3’ for purchasing decisions in support of our sustainability value.Ensure the relationships with existing departmental funders and partners are well-managed. Supervise the Financial Empowerment teamChampion an overall vision for the Financial Empowerment Department with the staff teamLead team strategic and business planning processesManage new opportunities for the department.Lead hiring of new staff membersSupport the Financial Empowerment Coordinator(s) in providing program operations leadership to the department staff. Support the Financial Empowerment Coordinator(s) in the development and regular review of all Financial Empowerment department staff job manuals.Provide performance engagement support to staff members, including regular performance conversations, goal setting, and professional development.Manage team member compensation and expense requirements. Facilitate team building and collaboration among all the department staff members.Promote Momentum’s values and culture with staff.Encourage synergies within the department and other Momentum departments.Supervise use and training of volunteers to enhance departmental programming. Manage Financial Empowerment ProgramsSupport the Financial Empowerment Coordinator(s) in the development, delivery and evaluation of outcome-focused programs and continuous quality improvement within the Financial Empowerment department.Ensure the Financial Literary curriculum is updated and improved as necessary in collaboration with the Financial Empowerment Coordinator(s) and departmental staff. Ensure Financial Empowerment programs are consistent with CED principles and Momentum values. Oversee the Financial Empowerment department communication and marketing activities.Support the Financial Empowerment Coordinator(s) in the development and implementation of all program policies and procedures. Ensure high quality delivery of training, reporting and customer service functions for the Aspire Network. Ensure programs are relevant and responsive to community needs through evaluation and assessment in collaboration with the Financial Empowerment Coordinator(s).  Relationships with Community Stakeholders Maintain and expand existing community partnerships and networks.Participate in collaborative initiatives to engage diverse stakeholders in Financial Empowerment department activities. Represent Momentum and the Financial Empowerment Department at conferences, community events and consultations.Liaise with departmental stakeholders, including community partners, government representatives and financial institutions. Ensure the relationship with existing funders is well managed as required. Ensure all reporting requirements effectively completed by Financial Empowerment staff and the Financial Empowerment Coordinator(s) provides adequate support to staff in report development.Develop funding proposals in collaboration with Community Engagement Director and Financial Empowerment Coordinator(s).  Skills and QualificationsPost secondary education, or equivalent experience will be considered, in the field of social work, community development, psychology, human services, or related discipline.  Demonstrated leadership abilities, with a minimum of 5 years in a leadership role. Excellent interpersonal and team building skills, including self-awareness, humility, ability to learn from those around them, and have fun.Program planning, development, and implementation experience. Knowledge of program evaluation and data management.Ability to manage multiple priorities in an outcomes-based environment.Highly numerate and financially oriented, with proven skills to manage budgets. Experience in working with, and supportive of, marginalized or barriered individuals. High level of computer literacy in word processing, database, email, and Internet systems.Ability to research and stay current in financial empowerment and community economic development.Excellent organizational skills. Excellent communication skills, including the ability to network effectively.Adaptable and flexible.Ability to work independently and collaboratively.Community Economic Development knowledge and experience. Social justice oriented. Knowledge of Individual Development Accounts and personal financial management strategies an asset. To apply: Please forward resume with a creative covering letter:Via e-mail to: [email protected]State competition number in subject line of email. Attention: Hiring Committee Competition Number: MOM0501 Closing Date: Until suitable candidate is found.Applicants must state salary expectations in their cover letter.Momentum is an equal opportunity employer.  Persons from diverse groups are encouraged to apply.  We wish to thank all applicants for their interest, however, only those selected for interviews will be contacted. To see why Momentum is a great place to work and what we have to offer visit www.momentum.org. 

Position: Restaurant Assistant ManagerSalary: $27.5 per hourWorking hours: 35 hours per weekWork location: 4660 Hastings Street, Burnaby, BC Canada V5C 2K5Lu Lu Kitchen Ltd., doing business as Lu Lu BBQ, is a restaurant that offers Chinese style cuisine. Indulge in the art of Chinese gastronomy as we specialize in mouthwatering Chinese-style BBQ cuisine. Our talented chefs have mastered the techniques and secret recipes that bring out the rich flavors and tantalizing aromas of our dishes. From succulent roasted meats to sizzling skewers, every bite will transport you to the vibrant streets of China. We take pride in offering a diverse menu that caters to every palate. Each dish is meticulously crafted using the finest ingredients, ensuring a delightful symphony of taste and texture.After the COVID-19 pandemic, the restaurant industry is gradually recovering, and our restaurant is experiencing an increasing number of customers. Therefore, we are in need of a Restaurant Assistant Manager to effectively handle restaurant operations. The Restaurant Assistant Manager will perform the following duties:• Assist the Owner/Restaurant Manager in maintaining operations by preparing policies and standard operating procedures, aiming for consistent productivity and quality.• Assist in the purchasing, storage, preparation, handling and additionally serving of all food beverage products to customers• Act as a support system for all areas of the restaurant• Assist in planning restaurant budget and generating financial reports• Ensure health and safety regulations are strictly followed by staff• Attend weekly meetings with the Owner/Restaurant Manager to review sales activities and suggest ways of increasing revenue and increasing customer service• Maintain spotlessly clean, a safe restaurant at all times• Monitor inventory and ensure that all food supplies and other restaurant essentials are adequately stocked.• Participate in marketing plans and implementation.• Act with integrity, honesty, and knowledge that promote the culture and values of our restaurant.• Perform other essential duties as required, including assisting in all banquet arrangements and events and relieving staff in case of emergencies.Preferred Qualifications• High School graduation• At least three years of working experience in a restaurant management position• Knowledge of Chinese cuisine is a plus• Excellent leader with communication and interpersonal skills• Innovative, trustworthy, and impartial.• Ability to work evenings, weekends, and holidays.• Ability to motivate employees to work as a team.• Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems.• Must be able to lift to 30 lbs and frequently bend and twist from the waist• Must be responsible and accountable• Excellent customer service and relationship skills are required• Problem-solving skills and customer-savvyIf you are interested in the Restaurant Assistant Manager position, please send your resume by email to . We welcome qualified candidates to contact us by email and submit resumes. Please note that only selected candidates will be contacted.

Title:Restaurant assistant managerJob TypesRegular jobTerms of Employment:Full Time, PermanentSalary:$23.15 Hourly, for 35.00 Hours per weekAnticipated Start Date (at the latest in 3 months):As soon as possibleLocation8882 170 Street suite 1578Edmonton, ABT5T 4J2(1 vacancy)OverviewLanguagesEnglishEducationSecondary (high) school graduation certificateExperience2 years to less than 3 yearsResponsibilitiesTasksPlan, organize, direct, control and evaluate daily operations, Determine type of services to be offered and implement operational procedures, Ensure health and safety regulations are followed, Negotiate with clients for catering or use of facilities, Set staff work schedules and monitor staff performance, Address customers' complaints or concerns, Provide customer service, Recruit, train and supervise staffSupervision5-10 peopleAdditional informationWork conditions and physical capabilitiesFast-paced environment, Work under pressure, Repetitive tasks, Attention to detail, Combination of sitting, standing, walking, Standing for extended periodsPersonal suitabilityAccurate, Client focus, Dependability, Excellent oral communication, Flexibility, Organized, Reliability, Team playerEmployer: Restaurex CorporationHow to applyBy emailBy mail8882 170 Street suite 1578Edmonton, ABT5T 4J2

Title:Restaurant assistant managerJob TypesRegular jobTerms of Employment:Full Time, PermanentSalary:$28.85 Hourly, for 35.00 Hours per weekAnticipated Start Date (at the latest in 3 months):As soon as possibleLocation9912 Franklin Avenue suite # 101Fort McMurray, ABT9H 2K5(1 vacancy)OverviewLanguagesEnglishEducationSecondary (high) school graduation certificateExperience2 years to less than 3 yearsResponsibilitiesTasksPlan, organize, direct, control and evaluate daily operations, Determine type of services to be offered and implement operational procedures, Ensure health and safety regulations are followed, Negotiate with clients for catering or use of facilities, Set staff work schedules and monitor staff performance, Address customers' complaints or concerns, Provide customer service, Recruit, train and supervise staffSupervision5-10 peopleAdditional informationWork conditions and physical capabilitiesFast-paced environment, Work under pressure, Repetitive tasks, Attention to detail, Combination of sitting, standing, walking, Standing for extended periodsPersonal suitabilityAccurate, Client focus, Dependability, Excellent oral communication, Flexibility, Organized, Reliability, Team playerEmployer: Restaurex CorporationHow to applyBy emailBy mail9912 Franklin Avenue suite # 101Fort McMurray, ABT9H 2K5

Title:Restaurant assistant managerJob TypesRegular jobTerms of Employment:Full Time, PermanentSalary:$26.44 Hourly, for 30 to 40 Hours per weekAnticipated Start Date (at the latest in 3 months):As soon as possibleLocation:114 Millennium DriveFort McMurray, ABT9K 2S8(1 vacancy)OverviewLanguagesEnglishEducationSecondary (high) school graduation certificateExperience2 years to less than 3 yearsResponsibilitiesTasksPlan, organize, direct, control and evaluate daily operationsDetermine type of services to be offered and implement operational proceduresEnsure health and safety regulations are followedNegotiate with clients for catering or use of facilitiesSet staff work schedules and monitor staff performanceAddress customers' complaints or concernsProvide customer serviceRecruit, train and supervise staffSupervision5-10 peopleAdditional informationWork conditions and physical capabilitiesFast-paced environmentWork under pressureRepetitive tasksAttention to detailCombination of sitting, standing, walkingStanding for extended periodsPersonal suitabilityAccurateClient focusDependabilityExcellent oral communicationFlexibilityOrganizedReliabilityTeam playerEmployer:Restaurex Corporation O/A SubwayHow to applyBy emailBy mail114 Millennium DriveFort McMurray, ABT9K 2S8

Unik Parquet is a high-end, bespoke and 100% unique flooring company that focuses on quality over productivity. We see to the well-being of all our employees and that each one can take his place within our team according to his innate strengths and talents. Do you want to be part of a dynamic team? Do you care about a job well done? Come see us!• Record supplier invoices in the accounting system and file them according to the filing system in place; • Generate checks and expense reports; • Prepare and process employee pay every two weeks; • Solve problems with suppliers and answer their accounting questions; • Maintain the company's supplier master file in the financial software; • Produce monthly financial statements and maintain a financial statement support file and month and year closing; • Make repetitive entries and adjustments in the accounting journals; • Perform bank reconciliation daily; • Keep the company's training activities up to date; • Maintain employee files (absenteeism, illness, disability), complete various CNESST files and perform follow-ups; • Accumulate end-of-month financial and social documents and help quantify them; • Assist the Finance Director in various projectsThe advantages of joining our team:- Competitive salaries- We are building on your strengths, so we make sure you enjoy your work.- Very good team atmosphere- Diversified tasks- Open minded- Group Insurance- And more ! Strengths sought: Good organizational and communication skills (diploma, patience, politeness, tact, interpersonal skills and honesty), good stress management, positive attitude, team spirit, computer skills (excel, word, outlook, internet browser, acomba un asset)

Midori Gift is hiring!In light of the current economic climate, A high-calibre sales general manager has never been that important for the success of Midori’s business. With supply chain disruptions, inflation, and global trade tensions, it is essential for us to re-define a sales-centric business objective that dictates end-to-end company activities from sourcing/procurement to final B2B/B2C sales. This sales general manager will help bridging the gap between finding the right product to offer and the right B2B & B2C customer to sell through, ensuring that we have the right products in stock at the right time to meet customer demand, especially for our gift shop business nature.Job Summary:We are seeking a highly organized, detail-oriented and sales-centric Sales General Manager to oversee the sales process for our business. The ideal candidate will be responsible for defining and continuously optimizing the company’s business objective to drive ongoing sales growth & profitability and follow through via outstanding leadership skills.Responsibilities:Orchestra the company’s growth strategy reflecting the market dynamic and consumers' needsDesign a proper team structure that best fits the growth strategy, select the most suitable middle management team and/or other execution staffCoordinate the work between teams to drive the best efficiency and execution excellenceLead the business/commercial innovation, design and develop new business and commercial models that drive salesExplore and develop new sales channels that fuel continuous growth.Represent the company to develop its business, expand sales and negotiate contracts with both individual consumers and businessesJob Requirements:Requirements:College degree preferably in business, supply chain management, or a related field2 - 3 years of experience in a purchasing or procurement role, preferably in the retail industryStrong business acumen and leadership skills with experience in sales / people managementStrong negotiation and communication skillsExcellent analytical and problem-solving skillsProficiency in Microsoft Office and inventory management softwareAbility to work in a fast-paced environment and manage multiple prioritiesFluent in Mandarin or another Oriental language, and familiar with business customs and practices in the regionKnowledge of international trade laws and regulations, including tariffs, customs, and import/export requirementsUnderstanding of cultural nuances and differences when working with suppliers and partners in the Oriental marketAbility to travel to the Oriental market as needed to meet with customers, attend trade shows, and conduct market researchKnowledge of purchasing regulations and compliance requirements is an assetExperience negotiating with manufacturers/customers in China, Southeastern countries or other Oriental countries is a big plusFamiliarity with the logistics and supply chain management systems in the Oriental market desiredThis is a full-time position pay at 45 - 65/hr with an annual bonus related to the company’s business performance. If you are a self-starter with a passion for retail and purchasing, we encourage you to apply by sending your resume & cover letter to .

WHAT TO EXPECT  As a Customer Quality Project Manager, your role will be to support the engineering team in the development and production of all products manufactured in the motorsport industry to the quality level required by the customer. You will also have the chance to be in direct contact with all our customers, that is to say, all the major manufacturers of motorsports vehicles in the world!Are you afraid of being bored at work? No risk in this position, because with the amount of new projects we have per year, coupled with occasional trips to our clients, you won't see your weeks go by!You will also have the opportunity to contribute to the development of our quality team structure within the new Soucy Motorsports division. The challenge will be to adapt our quality processes for products that are manufactured mainly in Asian and North American factories. Your communication and teamwork skills will be put to good use to manage quality remotely with our various on-site teams.Basically, your main responsibility will be to take charge of quality with a group of identified customers in order to contribute to the smooth running of our new product development and operations.Here's an overview of your tasks:  Represent the quality function during product development using PDP best practicesDefine, communicate and enforce quality criteria and standards with our suppliers as well as the documents to be submitted by them for part approvalSupport our teams in Asia and Drummondville in the development of new products and operationsManage, compile, process and communicate daily non-conformities issued by our customers to the various departmentsUse quality methodologies (8D, PDCA, 5M/Ishikawa, 5Whys) to find the root causes of non-conformances and ensure the implementation of permanent solutionsTravel to our North American customers to manage non-conformances when required

Title:Customer service manager - retailJob TypesRegular jobTerms of Employment:Full Time, PermanentSalary:$37.48/ Hour, for 30 to 40 Hours per weekAnticipated Start Date (at the latest in 3 months):As soon as possibleLocation:312 Gregoire Dr,Fort McMurray, ABT9H 3R2(2 Vacancies)OverviewLanguagesEnglishEducationSecondary (high) school graduation certificateExperience1 year to less than 2 yearsWork settingRetail businessResponsibilitiesTasksManage staff and assign dutiesStudy market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on salesLocate, select and procure merchandise for resaleDevelop and implement marketing strategiesResolve problems that arise, such as customer complaints and supply shortagesPlan, organize, direct, control and evaluate daily operationsSupervise office and volunteer staffSupervision3-4 peopleAdditional informationWork conditions and physical capabilitiesWork under pressurePersonal suitabilityGoal-orientedPositive attitudeClient focusExcellent oral communicationExcellent written communicationFlexibilityOrganizedTeam playerAbility to multitaskEmployer: Haryanvi Brothers Ltd (HBL)How to applyBy emailBy mail312 Gregoire DrFort McMurray, ABT9H 3R2

Position DetailsPosition Information Position Title Manager, Communications Posting Number 02134SA Location Anvil Office Tower, New Westminster Grade or Pay Level A - Pay Band 11 Salary Range Minimum- $89,000, Control Point- $119,273, Maximum- $131,000 Placement within a salary band is typically up to the Control Point based on a review of skills, experience and internal equity. The College may place over Control Point - limited circumstances Position Type Administration - Regular Posting Type Internal/External Regular/Temporary Regular Employment Type Full-Time Posting Category Administration Start Date 04/01/2024 End Date Day of the Week Mondays to Fridays Shift N/A Work Arrangements This regular, full-time position is available starting April 1, 2024. Regular hours of work are 8:30 am to 4:30 pm, Monday to Friday. Travel between Douglas College's campuses will be required. What Douglas Offers DO what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate, motivated people to join us in making one of Canada's best colleges even better. The Role The Manager, Communications is responsible for developing and implementing internal and external communications strategies and activities at the College, including researching, planning, managing, monitoring and measuring the impact of communications and other related functions. The Manager works closely with, and reports to, the Director, Marketing and Communications.ResponsibilitiesUnder the general direction of the Director, Marketing and Communications, the Manager, Communications is accountable for the following: •Managing, mentoring, evaluating and overseeing employees within the Marketing and Communications Office for positions reporting to the Manager, Communications; •Developing and implementing internal and external communications strategies for the College; •Developing and implementing content strategies for earned, owned and paid communication channels; •Facilitating strategic management of college-wide communications channels including, but not limited to, the intranet, social media, and digital display screens; •Conducting ongoing research in the form of scans, audits or surveys of College communications touch-points with students and the community to evaluate and improve effectiveness; •Collaborating with MCO leadership, as well as other College partners to develop communications for prospective students and applicants; •Leading the Marketing and Communications Office in the use of a college-wide customer relationship management system; •Developing College-wide communication standards, guidelines and frameworks and supporting their implementation throughout the College; •Overseeing, monitoring and evaluating daily College-wide communications activities; •Collaborating with administrators and faculty on the development of key messages and talking points; •Acting as a resource for crisis communications and issues management development and response; •Providing communications related workshops, including media training, in collaboration with the Director, MCO ; •Supporting senior leadership writing: speeches, briefing notes, plans, web pages, social media posts and other forms of communication; •Attending networking or other business-development functions on behalf of the College; •Participating in relevant professional organizations and keeping current on relevant emerging opportunities; •Under the direction of the Director, Marketing and Communications, representing the College and College interests before various organizations and groups; •At the request of the Director, Marketing and Communications, informing the Senior Management Team on matters relating to communications; •Exercising signing authority on behalf of the Department for expenditures as assigned; •Sitting on assigned committees as required; •Acting on behalf of the Director, Marketing and Communications in their absence as requested; and, •Performing other related duties as required. To Be Successful in this Role You Will Need •Established professional credibility as evidenced by a degree from an accredited post-secondary institution in a related area of study, or an equivalent combination of education and experience; •Accreditation from CPRS or IABC is an asset; •Minimum of five years of experience at a management level in communications; •Extensive knowledge of and experience with communications theory, strategies, practices, and techniques; •Knowledge and experience developing communication content specific to audience and/or channel; •Strong writing skills with attention to accuracy and detail; •A proven track record leading in a complex, multi-stakeholder, fast-paced environment; •Proven record of mentoring the development of professional communicators; •Demonstrated experience and understanding of cloud-based technology including O365 and SharePoint; •Excellent organizational, analytical and leadership skills; •Excellent written, presentation and oral communication skills; •Proven track record in handling sensitive and confidential issues with tact and diplomacy; •Demonstrated ability to model appropriate professional, ethical and collaborative behaviours consistent with the responsibilities of this position. Link to Full Position Profile Equity Statement Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status. Needs a Criminal Records Check No Posting Detail Information Open Date 02/27/2024 Close Date Open Until Filled Yes Special Instructions to Applicant Interested applicants must submit their application and all required documents online. Qualified internal applicants shall be given first consideration in filling this position. Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying. All candidates selected for interview will need to bring original certificates and diplomas of educational credentials noted on their resume. Quick Link for Direct Access to Posting https://www.douglascollegecareers.ca/postings/11964

Application Deadline: 05/09/2024Address:33 Dundas Street WestThe Manager, Customer Insights and Reporting is responsible for the development, production, and ownership of customer metrics and reporting across Personal banking.The individual will have an end-to-end project accountability. Beginning with understanding the business KPIs, they will leverage expertise in process design to determine an efficient and optimal process for delivering reporting results. Development will include structuring the data flow and setting up automation. Ownership will continue post-implementation and include investigations, improvements, and partner relations.Key AccountabilitiesAnalytic Capabilities & Critical ThinkingUnderstand business KPIs, and relevant drivers and factors that can help reach business objectives.Internalize and understand the larger context of customer data elements and leverage a strong awareness of how customer and account attributes intersect.Analyze large, complex datasets (from multiple sources both structured and unstructured) to drive insights and recommendations.Be a practitioner of data best practices including QA, stable design, code optimization, and automation techniques.Design and improve production and ad-hoc reporting processes with the goal of optimizing consumption and performance.Design and Delivery of Performance Reporting and DashboardsResponsible for performance measurement reporting and visualization that monitors overall and incremental impact of customer growth in quantity and quality.Lead the definition, creation and maintenance of standardized dashboards and performance reporting for Customer Insights and business partners.Refine design proposals in collaboration with various stakeholders in Personal banking.Apply thoughtful consideration to the best way to present complex materials in a consumable way.Create new analyses and/or tools that deliver customer insights that enable business users to further their objectives.Leadership and Relationship ManagementWork collaboratively with other analytics teams and business subject matter experts to refine personal understanding and ensure consistency in reporting and design.Establish and communicate standards for accurate business requirement, technical specification and work process documentation associated with our metrics and reporting.Engage with business partners to ensure needs are met, update on delivery status, and provide transparency and clarity to results.Leverage consultative skills and knowledge of best-practices to provide guidance and consultative sessions with partners to share insights and recommendations rooted in data. Use these sessions to flag potential areas for deeper investigation, growth, or prioritization.Consult with and deliver results to partners within tight time constraints that consistently meet or exceed their expectations.Risk ManagementEnsure measurement reports meet governance and risk policies and identifying opportunities and solutions for continuous improvementsCross Functional RelationshipsThis job requires the incumbent to interact with the following groups and/or processes in BMO FG and relevant external stakeholders:Managers and Senior Managers of Line of Business including:Analytics Centre of Excellence and all associated teams withinCanadian P & C Product groupsCustomer MarketingNA ChannelsTechnology and OperationsP&C Distribution - Sales & Service Divisions and North American Contact CentresKnowledge & SkillsKnowledgeBS/BA in Commerce, Finance, Statistics, Quantitative methods, Math, Computer Science, Marketing, or similar.3+ years of applicable experience.Strong foundation in data and analysis.Ability to pull data from multiple sources and formulate comprehensive and actionable reportsStrong analytic and pattern recognition to connect causal factors and form hypotheses.SkillsExpert proficiency in SQL, Excel, PPT.Proficiency in SAS EG coding.Strong communication skills (verbal & written); ability to provide concise, clear reporting, actionable analysis and presentations.Ability to interact with all levels of end users and technical resources.Experience in data visualization preferred, including visualization software such as Power BI, Microsoft Reporting Services, Spotfire or Tableau.Creative problem-solving skillsA 'can-do' attitude and passion for analytics including the insight and value it can provide.Self-motivation and the capacity to work under pressure and tight deadlines.Proven ability to self-check work to ensure results are error-freeAbility to plan, organize and work on multiple tasks simultaneouslyTechnical experience working in analytical software, and business software (Excel, PowerPoint, Word)Grade:7Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

The Ontario Institute for Cancer Research (OICR) is seeking a seasoned professional to manage our Biosafety Compliance and Employee Health, Safety and Wellness Programs. As a Health & Safety leader you will be responsible for developing and implementing strategies and programs to ensure that OICR is a safe place to work, employee wellness is a top priority and OICR is meeting its legal obligations. OICR is located within the MaRS complex, an advanced academic research institute dedicated to cancer research, that contains offices, CL2 research wet labs, bioinformatics dry labs, chemistry labs and a Nuclear Magnetic Resonance (NMR) facility.OICR is Ontario's cancer research institute. We bring together people from across the province and around the world to improve the lives of everyone affected by cancer. We take on the biggest challenges in cancer research and deliver real-world solutions to find cancer earlier and treat it more effectively. We are committed to helping people living with cancer, as well as future generations, live longer and healthier lives.Launched in December 2005, OICR is an independent institute funded by the Government of Ontario through the Ministry of Colleges and Universities.Position responsibilities include:Health and SafetyIn consultation with various safety committees, organizational leaders and stakeholders, develops and implements organizational-level policies, plans, procedures, training and guides that ensures safe work and compliance to safety legislation including but not limited to the Occupational Health and Safety Act, Human Pathogen and Toxins Act, Transportation of Dangerous Goods Act.Develops and implements policies, programs and procedures to mitigate workplace hazards in areas including incident management, safety training, laboratory and office safety, biosafety and biosecurity, medical surveillance, emergency response, ergonomics, first aid, and workplace violence.Serves as organization's subject matter expert on health and safety legislation.Conducts risk assessments and recommends mitigations for a wide range of workplace hazards.Manages the work of the Joint Health and Safety Committee (JHSC) and OICR Biosafety Committee (OBC), including serving as a safety resource and management representative on the JHSC and the designated institutional Biological Safety Officer (BSO).Serves as the Health and Safety Lead on the organization's Emergency Response Team (ERT), including pandemic planning and response.Serves on the Corporate Management Team representing Health, Safety and Wellness.Employee WellnessDevelops and maintains policies and programs relating to mental health, psychological safety, wellness.Participates in accommodation and return to work procedures.Manages vendor relationship for employee and family assistance services and medical surveillance.Consults on accessibility and accommodation requests as part of the return-to-work team focusing primarily on physical accommodations and ergonomic support in collaboration with HR.Organization ComplianceEvaluates and monitors compliance for all related policies, programs and procedures/guidelines including corrective actions that arise through monthly safety inspections, incidents, meeting discussions and ad hoc audits.Identifies gaps in the HSW program and develops plans to address them including hazards resulting from new or modified facilities, processes, equipment, personnel or materials.Oversees the vendor and maintenance of the safety data sheet management system and other requirements as set out by Reg. 860, Workplace Hazardous Materials Information System (WHMIS).Acts as primary contact for external liaison with Workplace Safety Insurance Board (WSIB) representatives, Ministry of Labour, Training and Skills Development (MLTSD), and Public Health Agency of Canada (PHAC) as required.Sets health, safety and wellness goals and strategies, including the development of key metrics to assist in prioritization of future initiatives.Ensures records (e.g., training records, accommodation plans, incident reports) are maintained in accordance with privacy and other internal and external requirements.Keeps abreast of legislative changes that may have internal policy or process implications with respect to health, safety, and wellness.General Duties across all areas of responsibilityDesigns and implements programs.Sources and negotiates vendor services.Builds partnerships with a wide range of internal clients and external stakeholders.Creates and conducts employee training.Writes employee communications and intranet content.Maintains high standards of business conduct, ethical behavior, and confidentiality.Manages one staff member - Health, Safety and Wellness CoordinatorCarries a cell phone and may be required to work outside of standard business hours on occasion for emergency response and incident management as part of OICR's Emergency Response Team.Qualifications:Bachelor's degree in occupational health & safety or recognized equivalentCanadian Registered Safety Professional (CRSP), Certified Health and Safety Consultant (CHSC) designation or equivalentThorough knowledge and understanding of the Occupational Health and Safety Act, Human Pathogens and Toxins Act, Workplace Safety and Insurance Act, Human Rights Code, Transportation of Dangerous Goods Act, Workplace Hazardous Materials Information System (WHMIS) regulationsExperience in a research, healthcare, pharmaceutical, bio-tech or laboratory environment including knowledge and expertise in CL2 processes is requiredExposure as a Biosafety Officer in a lab environmentExperience in emergency response, business continuity planning, fire evacuation planningExperience in accommodation, ergonomicsExperience in coaching and supporting employees and managers, confidently and diplomaticallyHighly effective interpersonal skills with a customer-service focusSelf-starter who can work independently and as part of teams, modelling collaborative behaviours and executing with minimal supervisionFlexible with the ability to work efficiently in a fast-paced, dynamic environmentOrganized with ability to multi-task and prioritize workExcellent presentation and training skillsAbility to write clear and concise employee communications and training materialsHighly computer literate with proficiency in MS Office applicationsFamiliar with HRIS, learning/training systems, metrics, employee benefits, negotiating, evaluating and coordinating services with vendorsCertification in First Aid and CPR or working towardsFor more information about OICR, please visit the website at www.oicr.on.ca.To learn more about working at OICR, visit our career page.CLOSING DATE: Until Filled

As a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 145 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering collaborative relationships with internal teams This is an excellent opportunity for an exceptional Customer Success Manager who is looking to expand their skills and build their career with an industry leader. Experience in customer success or account management, preferably within the tech sector.Proven track record of managing client relationships and driving customer satisfaction.Excellent communication, presentation, and negotiation skills.Strong organisational and time-management abilities.Familiarity with Catalyst or similar customer management tools is a plus.Location: RemoteWorking pattern: Full Time, 40 hours per weekContract Type: PermanentDaifuku offers an excellent compensation package including great benefits such as excellent medical, vision, and dental insurance, paid vacation time, paid sick time, and paid holidays, Flexible Spending Programs, and more.

As a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 145 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering collaborative relationships with internal teams This is an excellent opportunity for an exceptional Customer Success Manager who is looking to expand their skills and build their career with an industry leader. Experience in customer success or account management, preferably within the tech sector.Proven track record of managing client relationships and driving customer satisfaction.Excellent communication, presentation, and negotiation skills.Strong organisational and time-management abilities.Familiarity with Catalyst or similar customer management tools is a plus.Location: RemoteWorking pattern: Full Time, 40 hours per weekContract Type: PermanentDaifuku offers an excellent compensation package including great benefits such as excellent medical, vision, and dental insurance, paid vacation time, paid sick time, and paid holidays, Flexible Spending Programs, and more.

Work directly with and manage end customers and in country partners (ICP) in the field to manage and drive the project delivery plan, ensuring quality of delivery within the cost and time parameters set by the Head of Systems Delivery.Ensure that ICP works in strict accordance with the company's systems delivery methods, providing training and ongoing guidance and support to ensure successful installation and commissioning of the entire system.To ensure a holistic project implementation approach such that the finished system installation meets both the contracted specifications and inevitable small finishing details are not missed to ensure complete end customer satisfaction and a project implementation that provides a platform for continued future business with the end customer.Working with the Delivery Department and ICP to develop and continuously maintain and manage accurate project plans and delivery to budget.Frequent visits to customer sites to review and manage activities, progress and maintain alignment in understanding of the project status, and to communicate and agree any changes in the project plan.Manage and oversee the construction, installation and configuration work done by ICP and 3rdArrange training for customers and ICP. Liaise with the Delivery Team to ensure delivery of training according to the agreed plan and contract requirements.Experienced in Project Management of multi-site IT systems - ideally communication based infrastructureExperience of managing civil projects would be beneficialInternational project execution experienceWilling to live and work in KSA for a minimum period of 2 yearsExcellent relationship building skills with customers at all levels of seniority and ability to operate effectively in diverse, multi-cultural and political environments.Must be well organised, self-sufficient with excellent communication and man management skills. Demonstrable experience of pro-active Risk Management and mitigation.

Unik Parquet is a high-end, bespoke and 100% unique flooring company that focuses on quality over productivity. We see to the well-being of all our employees and that each one can take his place within our team according to his innate strengths and talents. Do you want to be part of a dynamic team? Do you care about a job well done? Come see us!Customer service mainly by phone and email, prepare shipping documents and all tasks related to sales and administration according to learning abilities. The advantages of joining our team:- Competitive salaries- We are building on your strengths, so we make sure you enjoy your work.- Very good team atmosphere- Diversified tasks- Open minded- Group Insurance- And more ! Strengths sought: Good organizational and communication skills (diploma, patience, politeness, tact, interpersonal skills and honesty), good stress management, positive attitude, team spirit, computer skills (excel, word, outlook, internet browser, acomba un asset)

The main responsibility of this position is to lead and coordinate the execution of strategic projects to improve and accelerate the commercialization process of products and organizational efficiencies increasing customer satisfaction and new business opportunities.The Leader's main responsibilities include but are not limited to the following:Working with the project sponsor, leads implementation of initiatives supporting business strategies and commercialization plans utilizing project management and process improvement methodologies that deliver sustainable results.Partners with employees, leaders, and stakeholders across the company to drive projects and improvement opportunities and ensures project team's accountability for delivery of the results.Develops and maintains a roadmap for projects and improvement opportunities including statements of work and resource allocations to deliver projects on time and aligned with objectives.Facilitates workshops and/or other forums to focus improvement, transfer knowledge, and engage team members, managers and leaders in activities supporting business process improvements.Analyzes data to implement various initiatives to increase efficiency and excellence including the documentation of processes and operationalization plans.Identifies, and defines opportunities, champions proposals, deploys solutions, measures, and tracks benefits.Quantifies potential and actual benefits in terms of quality, cost, efficiencies, and delivery as required.Models root cause analysis and structured problem-solving to eliminate inefficiencies, recurring issues, and waste of all types.Provides appropriate project documentation, reports, key metrics and communications to the project sponsor, project and leadership team.MPI ne fait pas de discrimination fondée sur la race, la religion, le sexe, l'orientation sexuelle, l'identité ou l'expression du genre, l'âge, le handicap, l'état civil, ou sur le statut d'un individu dans un groupe ou une classe quelconque autrement protégé par la législation applicable en matière de droits de l'homme. MPI encourage les candidatures des minorités, des femmes, des personnes handicapées et de tous les autres candidats qualifiés.MPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual's status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicantsBachelor's degree in business administration, industrial engineering, project management or equivalent.7-10 years' experience in a project management role, preferably in the manufacturing industry.Proficient with LEAN including the deployment of LEAN tools, processes and models, i.e.; Kaizen, 5S, value stream mapping, etc.Proven knowledge and experience in applying Six Sigma in a manufacturing environment and leading strategic projects.Experience leading high value creation projects from ideation and chartering through successful completion and sustainment.High level of analytical and communications skills.Fluency in French and English imperative for this position, as our client has plants and offices outside Quebec.High level of organizational skills and ability to manage multiple priorities.Advanced level MS Project and computer skills (MS Office, ERP).Ability to work in collaboration with various cross functional teams at all levels of the organization.

Application Deadline: 04/29/2024 Address: 33 Dundas Street West Job Family Group: Data Analytics & Reporting The Manager, Customer Insights and Reporting is responsible for the development, production, and ownership of customer metrics and reporting across Personal banking. The individual will have an end-to-end project accountability. Beginning with understanding the business KPIs, they will leverage expertise in process design to determine an efficient and optimal process for delivering reporting results. Development will include structuring the data flow and setting up automation. Ownership will continue post-implementation and include investigations, improvements, and partner relations. Key Accountabilities Analytic Capabilities & Critical Thinking Understand business KPIs, and relevant drivers and factors that can help reach business objectives. Internalize and understand the larger context of customer data elements and leverage a strong awareness of how customer and account attributes intersect. Analyze large, complex datasets (from multiple sources both structured and unstructured) to drive insights and recommendations. Be a practitioner of data best practices including QA, stable design, code optimization, and automation techniques. Design and improve production and ad-hoc reporting processes with the goal of optimizing consumption and performance. Design and Delivery of Performance Reporting and Dashboards Responsible for performance measurement reporting and visualization that monitors overall and incremental impact of customer growth in quantity and quality. Lead the definition, creation and maintenance of standardized dashboards and performance reporting for Customer Insights and business partners. Refine design proposals in collaboration with various stakeholders in Personal banking. Apply thoughtful consideration to the best way to present complex materials in a consumable way. Create new analyses and/or tools that deliver customer insights that enable business users to further their objectives. Leadership and Relationship Management Work collaboratively with other analytics teams and business subject matter experts to refine personal understanding and ensure consistency in reporting and design. Establish and communicate standards for accurate business requirement, technical specification and work process documentation associated with our metrics and reporting. Engage with business partners to ensure needs are met, update on delivery status, and provide transparency and clarity to results. Leverage consultative skills and knowledge of best-practices to provide guidance and consultative sessions with partners to share insights and recommendations rooted in data. Use these sessions to flag potential areas for deeper investigation, growth, or prioritization. Consult with and deliver results to partners within tight time constraints that consistently meet or exceed their expectations. Risk Management Ensure measurement reports meet governance and risk policies and identifying opportunities and solutions for continuous improvements Cross Functional Relationships This job requires the incumbent to interact with the following groups and/or processes in BMO FG and relevant external stakeholders: Managers and Senior Managers of Line of Business including: Analytics Centre of Excellence and all associated teams within Canadian P & C Product groups Customer Marketing NA Channels Technology and Operations P&C Distribution - Sales & Service Divisions and North American Contact Centres Knowledge & Skills Knowledge BS/BA in Commerce, Finance, Statistics, Quantitative methods, Math, Computer Science, Marketing, or similar. 3+ years of applicable experience. Strong foundation in data and analysis. Ability to pull data from multiple sources and formulate comprehensive and actionable reports Strong analytic and pattern recognition to connect causal factors and form hypotheses. Skills Expert proficiency in SQL, Excel, PPT. Proficiency in SAS EG coding. Strong communication skills (verbal & written); ability to provide concise, clear reporting, actionable analysis and presentations. Ability to interact with all levels of end users and technical resources. Experience in data visualization preferred, including visualization software such as Power BI, Microsoft Reporting Services, Spotfire or Tableau. Creative problem-solving skills A can-do attitude and passion for analytics including the insight and value it can provide. Self-motivation and the capacity to work under pressure and tight deadlines. Proven ability to self-check work to ensure results are error-free Ability to plan, organize and work on multiple tasks simultaneously Technical experience working in analytical software, and business software (Excel, PowerPoint, Word) Compensation and Benefits: $68,000.00 - $126,000.00 Pay Type: Salaried The above represents BMO Financial Groups pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Groups expected target for the first year in this position. BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards Were here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, were focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.

- Establish project procedures with contractual documents and quality plans for work. Oversee project controls, schedules and budgets.- Training and mentoring project team to develop their skills in construction management.- Coordinate the transfer of baseline plans to project execution team as won business moves to execution. - Identify and obtain approvals due to changes of scope, budget or construction schedule. - Forecast and work collaboratively with construction leadership to implement necessary changes to improve project performance.- Maintain relationship with client and communication on project progression, making necessary changes to comply with client needs under contractual obligations. MPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual's status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicantsThe ideal candidate will possess the following: - 10+ years in construction project management role. - Post-secondary diploma or degree in engineering, construction management or similar field.- Experience overseeing TTC related projects and institutional projects. - Experience leading complex projects with ownership of operations, client relations, project administration and other scopes for construction projects. - Strong communication skills with the demonstrated ability to work with internal and external customers and members of extended team. - Experience with leading, supporting, and managing project team and providing regular feedback on performance. - Strong knowledge of construction trades and ability to understand drawings and specifications. - Knowledge of Microsoft Office tools including Word, Excel and MS Project.

The Challenge As a Senior CSM, you will collaborate with our customers, ensuring that our solutions and capabilities align with customers’ strategic business outcomes.  You will embark on a mission to enhance customer engagement, foster product adoption, elevate satisfaction levels, and cultivate advocacy; all by aligning on mutually agreed-upon focus areas and objectives. You will take a consultative approach to ongoing customer product enablement to address skill deficits as well as advise on best practices and solutions that address customers’ desired outcomes, either through existing or new products and capabilities. There won’t be any typical day in this position, but some priorities to focus on : Provide an outstanding experience to Coveo’s enterprise customers as they complete the sales process and transit to the care of the Customer Success Management team Grow customers’ depth of understanding by providing enablement  on new and existing features and capabilities, translate complex concepts into easy to understand solutions Act as both the Domain Expert (Service & Support industry, Search, and AI) and product Superuser  Chart a path forward for your customer to attain their goals accounting for where they are now and the best way to move forward given their industry, context and priorities. Advocate the customers’ needs/issues in a persuasive, concise manner, across different Coveo departments to ensure quality  Understand their goals/outcomes and, liaise with all departments throughout the organization to ensure quality product configuration for customers in the implementation process Create customer advocates to generate strong references, referrals and case studies Your Profile To be successful in this role, you must have the ability to see and develop the big picture, to think of innovative ways to get the job done and help your customers build creative strategies to implement our product successfully. You also have to thrive in a multi-tasking, fast-paced environment and culture, be proactive and very professional. Among other things, we will be requiring: Strong interpersonal, communication and presentation skills Excellent relationship-building skills, as you will be required to interact with cross-functional team members throughout the company to advocate for customer needs Strong analytical skills with the ability to translate numbers into a value story  Strong functional consultative approach to customer management Tech-savviness and strong technical enterprise-level computer software background supporting customers in a SaaS environment Ability to discuss technical concepts with C-level executives What will really make your profile stand out: 5+ years of experience in a similar customer success role or in a solution consulting role 3+ years of experience with using CRM (Salesforce preferred) and with Self-Service, Community, and/or Contact Center solutions Leadership experience in contact center, technical support, knowledge management, or business operations will help you stand out Experience in deploying SaaS solutions will help you stand out Experience with BI tools is a huge plus! Practical application of understanding technical concepts Experience with Salesforce, ServiceNow, Zendesk or similar CRMs is a huge plus! We have a fit? Send us your resume and convince us that you are a must-have rather than a nice-to-have. Join the #CoveoLife!