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Assistant Manager - Mayfair Victoria
LUSH Fresh Handmade Cosmetics, Victoria, BC
Position:Assistant ManagerHours: 40 WeeklyEver wondered what it's like behind the bubbles?#lushcareersLush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers' bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through ourCharity Pot Program.We Offer: A fun and funky store atmosphere where individualism is encouraged A 50% discount off all our products to keep you smelling and feeling fresh An unconventional retail structure to support your entrepreneurial spirit The opportunity for growth as Lush loves to promote from within Assistant ManagerAs Assistant Manager, you bring Lush's Leadership Practices into all elements of your business interactions with customers, fellow staff and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.The ASM supports the Shop Manager as needed in all business areas and as delegated by their Market Leader; as second-in-command the ASM will pick up Manager duties as required to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.Responsibilities: Sales & Customer Experience: Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day. Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives. Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need Driving Sales: demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results. Team Leadership: Lead Fearlessly: Be present to support your team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet their sales goals Grow Talent: by owning your own development, assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities; and supporting the growth of your team through coaching and leading by example. Be Real: with your needs and feedback for your team and leaders and adaptable to the needs of the business as required Live with Purpose: engage your team at every level of your business to ensure they are inspired, motivated and building strong peer and customer relationships and are connected to the brand values Recruitment and Selection: Support the staffing of your shop with top-performing staff by working actively within your markets to network, recruit, hire and succession plan. Staff Development: collaborate with your Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices. Operational Excellence: Policies and Procedures: Support your manager to keep your shop complaint and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, health and safety and daily communication. · Stock and Inventory: Support the training of your inventory team to abide by fresh standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times within your allocated budget. Visuals and Merchandising: Identify and support the development of your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales. Scheduling, Time and Attendance: ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy. Qualifications:Required: 1-3 years managing or supervising in a retail environment Excellent listeningand communication skills Excellent analytical, critical thinking and troubleshooting skills. Excellent organization and time management skills Strong customer service, supervisory and sales skills Knowledge and interest in skincare, natural beauty and ethical business Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends Preferred: Experience with consultation-based customer service models Ability to develop and train staff through positive coaching and feedback Proficient in excel, Microsoft suit, and adaptable to other systems as required Basic HR skills in hiring, scheduling, training, and performance management Experience in cross cultural collaboration and DEIB or social justice training Fluency in Spanish, French or other languages At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings. Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.
Student Assistant, Athletics & Recreation Marketing and Communications
Douglas College, New Westminster, BC
Position DetailsPosition Information Position Title Student Assistant, Athletics & Recreation Marketing and Communications Posting Number 01954SA Location New Westminster Campus Grade or Pay Level SA - Pay Level I Salary Range $17.88/hour Position Type Student Assistant Posting Type Internal/External Regular/Temporary Temporary Employment Type Part-Time Posting Category Student Assistants Start Date 09/05/2023 End Date Day of the Week Other Shift N/A Work Arrangements The position is located at the New Westminster Campus. Hours of work: up to a maximum of 20 hours/week. The work terms for this position are:1. Fall 2023: September 5, 2023 - December 17, 20232. Winter 2024: January 3, 2024 - April 24, 20243. Summer 2024: May 6, 2024 - August 18, 2024 What Douglas Offers DO what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate, motivated people to join us in making one of Canada's best colleges even better. The Role The Athletics & Recreation Marketing & Communications Student Assistant will assist in the strategic creation and implementation of various types of content to expand the Athletics, Recreation, and Sports Institute digital reach, awareness, and community. The responsibilities of the position encompasses three portfolios: social media and analytics, content creation, and web & graphic design. The individual within this role requires a high level of creativity, attention to detail, and time management skills. The successful candidate will be part of a student marketing and communications team that are essential contributors to the student experience at the College.ResponsibilitiesCONTENT CREATION PORTFOLIO - Assist in the writing of press releases, news articles, player features, game recaps and other content for web and print media- Assist in the writing and production of unique and relevant video content that promotes Athletics, Recreation, and the Sports Institute- Assist in developing and implementing an editorial calendar for all department contentSOCIAL MEDIA & ANALYTICS PORTFOLIO - Assist in the creation and execution of timely, "on brand voice & tone" messaging and communications for the department social media channels, including but not limited to Facebook, Twitter, Instagram, and Youtube- Assist in developing and implementing marketing and promotional strategies, grounded in current industry trends and best practices, to grow the department's digital following- Assist in the creation of digital content that is both interesting and relevant for our audience, and satisfies key departmental and organizational objectives- Assist in gathering analytical data to drive decision making in the development of a content strategyWEB & GRAPHIC DESIGN PORTFOLIO - Assist in the development of an "on brand" look and feel for designed communications- Assist in the creation of design assets and artwork including:• Brochures• Posters• Web images• Social Media images• Logos• News paper ads- Assist in the regular and timely updating of the department websites with new articles, photo galleries, videos and other content both produced internally and from external news outlets- Assist in gathering analytical data to drive decision making in the development of site structure, information hierarchy, and content effectiveness- Assist in the production of print ready files according to printer requirementsOTHER RELATED DUTIES • Coordinate program communication, I.e. marketing and promotional mailouts• Support the delivery of departmental events including day of event support• Other tasks as assigned To Be Successful in this Role You Will Need - A passion and desire to learn and be receptive to feedback - An understanding of content strategies, tools, channels, and trends - Experience with the Adobe Creative Suite (Photoshop, Illustrator, Premiere) to produce web ready content - To be a self-starter who can balance the need for creative direction and independent judgment to produce quality, "on brand" content within a deadline - An understanding of sport or a sport background is preferred - Video production skills are considered and asset - Portfolio examples are an asset Domestic students must meet ONE of the following criteria, to be eligible to work as a Student Assistant/Student Research Assistant: 1. The domestic student must be enrolled in, and maintain, a minimum of one or more (3 credit) courses at Douglas College throughout the work term; OR2. The domestic student must have been enrolled in, and maintained, a minimum of one or more (3 credit) courses at Douglas College in the term immediately preceding the work term and has indicated an intention to enroll at the college in the term immediately following the work term; OR3. The domestic student must be enrolled in, and maintain a minimum of two or more (3 credit) courses at another accredited public post-secondary institution in B.C. throughout the work term; OR4. The domestic student must have been enrolled in, and maintained, a minimum of two or more (3 credit) courses at another accredited public post-secondary institution in B.C. in the term immediately preceding the work term and has indicated an intention to enroll at the institution in the term immediately following the work termInternational students must meet ONE of the following criteria, to be eligible to work as a Student Assistant/Student Research Assistant: 1. The international student is enrolled in full-time studies at Douglas College, throughout the academic year; OR2. The international student, who is not a Douglas College student, but is an international student at another accredited public post-secondary institution in B.C., has a valid Study Permit that has the notation - "May accept employment on or off campus if meeting eligibility criteria as per R186 (F), (V) or (W). Must cease working if no longer meeting these criteria." Proof of enrollment in full-time studies from the other post-secondary institution is required.An original copy of a Social Insurance Number ( SIN ) and an original Study Permit are required by law before commencing work at Douglas College.Qualified Douglas College students meeting the above criteria will be given first preference over students of other qualifying institutions. Link to Full Position Profile Equity Statement Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status. Needs a Criminal Records Check No Posting Detail Information Open Date 08/02/2023 Close Date Open Until Filled Yes Special Instructions to Applicant Quick Link for Direct Access to Posting https://www.douglascollegecareers.ca/postings/11150
Student Assistant, Career Centre
Douglas College, New Westminster, BC
Position DetailsPosition Information Position Title Student Assistant, Career Centre Posting Number 01965SA Location New Westminster/Coquitlam Campus Grade or Pay Level SA - Pay Level I Salary Range $17.88/hour Position Type Student Assistant Posting Type Internal/External Regular/Temporary Temporary Employment Type Part-Time Posting Category Student Assistants Start Date 09/05/2023 End Date Day of the Week Other Shift See Work Arrangements Work Arrangements The position is located at the New Westminster and Coquitlam campus. Hours of work: up to a maximum of 20 hours/week. The work terms for this position are:1. Fall 2023: September 5, 2023 - December 17, 20232. Winter 2024: January 3, 2024 - April 24, 20243. Summer 2024: May 6, 2024 - August 18, 2024 What Douglas Offers DO what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate, motivated people to join us in making one of Canada's best colleges even better. The Role The Career Centre Student Assistant will assist the staff with marketing the Career Centre programs on campus to current students along with creating and updating promotional materials for the Career Centre programs. The Career Centre Student Assistant will be stationed in the New Westminster or Coquitlam campus concourse one day a week and/or working in the Business Development office, as required, to bring awareness of the Career Centre programs to students.Responsibilities• Attending regular team meetings.• Assisting with designing, writing/editing, and reformatting digital and printed communications for students, faculty, and employers to keep promotional items fresh and current.• Supporting the supervisor with communicating to students via Careers Centre social media platforms to learn about the services the Career Centre provides to all current and past students.• Assisting the Coordinator, Business Development Events with event planning and marketing and additional activities related to the promotion of the Career Centre.• Using testimonials from employers, faculty advisors, and students for publication on Career Centre Social Media platforms.• Supporting the Coordinator, Business Development Promotions in digital marketing, and program review focus group events and contact database updates. To Be Successful in this Role You Will Need • Effective communication skills - able to approach people to share the benefits of the Career Centre services• Savvy user of Social Media - Twitter, Facebook and Instagram• Strong writing skills• Ability to work well with minimal supervision and is self-motivated• Previous experience in a sales environmentDomestic students must meet ONE of the following criteria, to be eligible to work as a Student Assistant/Student Research Assistant:1. The domestic student must be enrolled in, and maintain, a minimum of one or more (3 credit) courses at Douglas College throughout the work term; OR2. The domestic student must have been enrolled in, and maintained, a minimum of one or more (3 credit) courses at Douglas College in the term immediately preceding the work term and has indicated an intention to enroll at the college in the term immediately following the work term; OR3. The domestic student must be enrolled in, and maintain a minimum of two or more (3 credit) courses at another accredited public post-secondary institution in B.C. throughout the work term; OR4. The domestic student must have been enrolled in, and maintained, a minimum of two or more (3 credit) courses at another accredited public post-secondary institution in B.C. in the term immediately preceding the work term and has indicated an intention to enroll at the institution in the term immediately following the work term.International students must meet ONE of the following criteria, to be eligible to work as a Student Assistant/Student Research Assistant:1. The international student is enrolled in full-time studies at Douglas College, throughout the academic year; OR2. The international student, who is not a Douglas College student, but is an international student at another accredited public post-secondary institution in B.C., has a valid Study Permit that has the notation - "May accept employment on or off campus if meeting eligibility criteria as per R186 (F), (V) or (W). Must cease working if no longer meeting these criteria." Proof of enrollment in full-time studies from the other post-secondary institution is required.An original copy of a Social Insurance Number ( SIN ) and an original Study Permit are required by law before commencing work at Douglas College.Qualified Douglas College students meeting the above criteria will be given first preference over students of other qualifying institutions. Link to Full Position Profile Equity Statement Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status. Needs a Criminal Records Check No Posting Detail Information Open Date 08/04/2023 Close Date Open Until Filled No Special Instructions to Applicant Please include the following:- Douglas College Student ID number or indicate if you are enrolled in another accredited public post-secondary institution in B.C.- Domestic or International student status- Being eligible to work please indicate the work terms you are applying for:1. Fall 20232. Winter 20243. Summer 2024- If selected for an interview please bring one of the following:1. Proof of enrollment for work term from Douglas College OR2. Proof of enrollment for work term from another post-secondary institution OR3. Domestic students only: proof of registration for the term immediately preceding the work term and indication of intention to enroll at the college in the term immediately following the work term Quick Link for Direct Access to Posting https://www.douglascollegecareers.ca/postings/11181
Student Assistant, Orientation
Douglas College, New Westminster, BC
Position DetailsPosition Information Position Title Student Assistant, Orientation Posting Number 02003SA Location New Westminster/Coquitlam Campus Grade or Pay Level SA - Pay Level I Salary Range $17.88/hour Position Type Student Assistant Posting Type Internal/External Regular/Temporary Temporary Employment Type Part-Time Posting Category Student Assistants Start Date 09/05/2023 End Date Day of the Week Other Shift See Work Arrangements. Work Arrangements The position is located at the Coquitlam/New Westminster campus. Hours of work: up to a maximum of 20 hours/week. The work terms for this position are:1. Fall 2023: September 5, 2023 - December 17, 20232. Winter 2024: January 3, 2024 - April 24, 20243. Summer 2024: May 6, 2024 - August 18, 2024 What Douglas Offers DO what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate, motivated people to join us in making one of Canada's best colleges even better. The Role Student Life is looking for a Student Assistant to assist with the planning and implementation of New Student Orientation and other transitional programming.Responsibilities- Creating learning outcomes and programming through consultation with students and campus partners- Creating an event budget and tracking spending and costs- Coordinating supplies, facility bookings, and catering- Assisting with recruiting, training, and managing volunteers- Assisting with recruiting, interviewing, selecting, and training Orientation Leaders- Supervising and providing support and guidance to Orientation Leaders, volunteers and participants during the events- Overseeing event registration and participant communication- Working with Student Life Communication Team to create event marketing plans To Be Successful in this Role You Will Need - Has been involved on campus (e.g.; is in a club or student group, has volunteered or worked as a student assistant) - Has a strong knowledge of campus resources and supports - Has volunteered or been a Leader for Orientation and/or EDGE - Has some experience or knowledge in event planning - Has the ability to deal with issues with maturity and thoughtfulness as they arise - Is detail-oriented, organized, responsible, professional and flexible - Is comfortable and has the ability to work with limited supervision - Has an open mind to cultures, practices, and sexual orientations different from your own - Has excellent interpersonal, communication, and problem-solving skills - Is committed to inclusion and is culturally sensitive to the unique challenges of diverse student groups - Has the flexibility to work at either campus (New Westminster and the Coquitlam Campus) - Has a basic working knowledge of Windows, MS Word, MS Excel, MS PowerPoint - Has experience in event planning (desired) - Has leadership experience (desired) Domestic students must meet ONE of the following criteria, to be eligible to work as a Student Assistant/Student Research Assistant: 1. The domestic student must be enrolled in, and maintain, a minimum of one or more (3 credit) courses at Douglas College throughout the work term; OR2. The domestic student must have been enrolled in, and maintained, a minimum of one or more (3 credit) courses at Douglas College in the term immediately preceding the work term and has indicated an intention to enroll at the college in the term immediately following the work term; OR3. The domestic student must be enrolled in, and maintain a minimum of two or more (3 credit) courses at another accredited public post-secondary institution in B.C. throughout the work term; OR4. The domestic student must have been enrolled in, and maintained, a minimum of two or more (3 credit) courses at another accredited public post-secondary institution in B.C. in the term immediately preceding the work term and has indicated an intention to enroll at the institution in the term immediately following the work termInternational students must meet ONE of the following criteria, to be eligible to work as a Student Assistant/Student Research Assistant:1. The international student is enrolled in full-time studies at Douglas College, throughout the academic year; OR2. The international student, who is not a Douglas College student, but is an international student at another accredited public post-secondary institution in B.C., has a valid Study Permit that has the notation - "May accept employment on or off campus if meeting eligibility criteria as per R186 (F), (V) or (W). Must cease working if no longer meeting these criteria." Proof of enrollment in full-time studies from the other post-secondary institution is required.An original copy of a Social Insurance Number ( SIN ) and an original Study Permit are required by law before commencing work at Douglas College.Qualified Douglas College students meeting the above criteria will be given first preference over students of other qualifying institutions. Link to Full Position Profile Equity Statement Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status. Needs a Criminal Records Check No Posting Detail Information Open Date 09/07/2023 Close Date Open Until Filled Yes Special Instructions to Applicant Quick Link for Direct Access to Posting https://www.douglascollegecareers.ca/postings/11306
Group Product Manager - Home Financing
BMO, Toronto, ON
Application Deadline: 04/29/2024Address:33 Dundas Street WestResearches, defines, aligns, develops and accountable on the performance management and analytics with P&L (profit and loss) accountability for the mortgage broker channel . Carries out market research, forecasting, and competitive analysis, and assesses problems to develop and implement solutions. Develops and delivers key business insights required for business enablement and growth . Manages product risks in compliance with legal, regulatory, and risk compliance, and reporting. Collaborates with internal partners across the enterprise to define the key performance metrics for managing the performance of the broker channel. In this role the incumbent will have accountability of BMO's broker channel acquisition performance with focus on channel development, external partner relationship management, analytics, pricing and portfolio management. Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.Develops business analytics and insights (e.g. portfolio profitability tracking, customer analytics, revenue forecasts, operations metrics, trend analytics, and predictive modelling).Breaks down strategic problems and analyzes data and information to provide insights and recommendations.Ability to useEnsures alignment between values and behaviour that fosters diversity and inclusion.Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. Ensures alignment between stakeholders.Acts as a subject matter expert on relevant regulations and policies.Designs, implements, manages, and enhances our product offering for the broker channel throughout the product lifecycle. Leads the execution of strategic initiatives for the broker channel to deliver on business and financial goals in collaboration with internal and external stakeholdersLeads, develops, and manages strategies for reporting and forecasting and/or analytics teams within the business. Works in partnership with treasury, corporate funding, and external partners on additional requirements.Conducts independent analysis and assessment to resolve strategic issues.Leads/oversees and develops vendor relationships and external partnerships and provides guidelines for execution; ensures that all agreements are met as per requirementsDetermines and provides recommendations on product lifecycle.Develops business cases by identifying needs, analyzing potential options, and assessing expected returns on investmentDesigns and produces regular and ad-hoc reports, and dashboards. Completes internal and regulatory reporting, and attestations.Conducts complex market research, competitive intelligence, and data analysis.Influences and/or determines credit product risk parameters and metrics. Identifies existing and potential risks and develops risk management controls and processes.Monitors key product performance and growth metrics to identify trends and recommend action plans.Creates the marketing strategy, including offers and campaigns, and works with Marketing and other partners to execute.Develops, implements, and manages product documentation, templates, and requirements to ensure they accurately reflect product and systems functionality.Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.Develops and implements action plans that meet financial and growth metrics.Develops problem evaluation frameworks and defines research approach.Assesses customer/consumer and channels analysis and develops recommendations.Resolves internal, complex or higher risk customer escalations or policy exceptions, which may include interactions with clients and sales.Continuously improves processes to identify issues and deliver optimal customer experience.Works with partners to develop salesforce training and materials and manages change.Broader work or accountabilities may be assigned as needed. Qualifications: Typically, 7+ years of relevant experience and post-secondary degree in Business or a related field of study or an equivalent combination of education and experience. Desirable to have experience in mortgage broker industry Desirable to have experience in RESL product management Strong experience with consumer / commercial credit applicable to retail and business financing products.Strong experience working with retail and business product fundamentals, including product design, functionality, and related policies and proceduresStrong knowledge of product delivery infrastructure systems and underlying product interdependencies.In-depth retail and business banking environmental awareness / understanding.In-depth risk management associated with new and existing product development and management.Strong knowledge of process coordination and management. Deep knowledge of various measurement technologies such as: analytics and visualization software such as Base SAS, SAS EG, Power BI Expert in using specialized query and database tools - SAS, SQL, and various reporting tools including, but not limited to PowerBI, TIBCO Spotfire, TIBCO BPM, SQL, SAS and Tableau Strong knowledge of banking product management and associated industry and regulatory requirements.Verbal & written communication skills - Expert.Analytical and problem-solving skills - Expert.Influence skills - In-depth / Expert.Collaboration & team skills; with a focus on cross-group collaboration - Expert.Building business cases - in-depthResearching market trends - in-depth/ExpertRelationship management - in-depth/ExpertCapital management - goodAnalytics and reporting - ExpertProduct marketing - in-depthNegotiation skills - goodSoftware and systems architecture knowledge - good/in-depthFinancial Understanding - good/in-depthAble to manage ambiguity.Data driven decision making - In-depth / Expert.Grade:8Job Category:People Manager / GestionnaireWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Group Product Manager - Home Financing
BMO Financial Group, Toronto, ON
Application Deadline: 05/30/2024 Address: 33 Dundas Street West Job Family Group: Customer Solutions Researches, defines, aligns, develops and accountable on the performance management and analytics with P&L (profit and loss) accountability for the mortgage broker channel. Carries out market research, forecasting, and competitive analysis, and assesses problems to develop and implement solutions. Develops and delivers key business insights required for business enablement and growth. Manages product risks in compliance with legal, regulatory, and risk compliance, and reporting. Collaborates with internal partners across the enterprise to define the key performance metrics for managing the performance of the broker channel. In this role the incumbent will have accountability of BMOs broker channel acquisition performance with focus on channel development, external partner relationship management, analytics, pricing and portfolio management. Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do. Develops business analytics and insights (e.g. portfolio profitability tracking, customer analytics, revenue forecasts, operations metrics, trend analytics, and predictive modelling). Breaks down strategic problems and analyzes data and information to provide insights and recommendations. Ability to use Ensures alignment between values and behaviour that fosters diversity and inclusion. Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. Ensures alignment between stakeholders. Acts as a subject matter expert on relevant regulations and policies. Designs, implements, manages, and enhances our product offering for the broker channel throughout the product lifecycle. Leads the execution of strategic initiatives for the broker channel to deliver on business and financial goals in collaboration with internal and external stakeholders Leads, develops, and manages strategies for reporting and forecasting and/or analytics teams within the business. Works in partnership with treasury, corporate funding, and external partners on additional requirements. Conducts independent analysis and assessment to resolve strategic issues. Leads/oversees and develops vendor relationships and external partnerships and provides guidelines for execution; ensures that all agreements are met as per requirements Determines and provides recommendations on product lifecycle. Develops business cases by identifying needs, analyzing potential options, and assessing expected returns on investment Designs and produces regular and ad-hoc reports, and dashboards. Completes internal and regulatory reporting, and attestations. Conducts complex market research, competitive intelligence, and data analysis. Influences and/or determines credit product risk parameters and metrics. Identifies existing and potential risks and develops risk management controls and processes. Monitors key product performance and growth metrics to identify trends and recommend action plans. Creates the marketing strategy, including offers and campaigns, and works with Marketing and other partners to execute. Develops, implements, and manages product documentation, templates, and requirements to ensure they accurately reflect product and systems functionality. Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives. Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution. Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders. Develops and implements action plans that meet financial and growth metrics. Develops problem evaluation frameworks and defines research approach. Assesses customer/consumer and channels analysis and develops recommendations. Resolves internal, complex or higher risk customer escalations or policy exceptions, which may include interactions with clients and sales. Continuously improves processes to identify issues and deliver optimal customer experience. Works with partners to develop salesforce training and materials and manages change. Broader work or accountabilities may be assigned as needed. Qualifications: Typically, 7+ years of relevant experience and post-secondary degree in Business or a related field of study or an equivalent combination of education and experience. Desirable to have experience in mortgage broker industry Desirable to have experience in RESL product management Strong experience with consumer / commercial credit applicable to retail and business financing products. Strong experience working with retail and business product fundamentals, including product design, functionality, and related policies and procedures Strong knowledge of product delivery infrastructure systems and underlying product interdependencies. In-depth retail and business banking environmental awareness / understanding. In-depth risk management associated with new and existing product development and management. Strong knowledge of process coordination and management. Deep knowledge of various measurement technologies such as: analytics and visualization software such as Base SAS, SAS EG, Power BI Expert in using specialized query and database tools SAS, SQL, and various reporting tools including, but not limited to PowerBI, TIBCO Spotfire, TIBCO BPM, SQL, SAS and Tableau Strong knowledge of banking product management and associated industry and regulatory requirements. Verbal & written communication skills - Expert. Analytical and problem-solving skills - Expert. Influence skills - In-depth / Expert. Collaboration & team skills; with a focus on cross-group collaboration - Expert. Building business cases - in-depth Researching market trends in-depth/Expert Relationship management in-depth/Expert Capital management - good Analytics and reporting Expert Product marketing in-depth Negotiation skills good Software and systems architecture knowledge good/in-depth Financial Understanding good/in-depth Able to manage ambiguity. Data driven decision making - In-depth / Expert. Compensation and Benefits: $84,000.00 - $156,000.00 Pay Type: Salaried The above represents BMO Financial Groups pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Groups expected target for the first year in this position. BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards Were here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, were focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.
Facilities Assistant
Hatch, Vancouver, British Columbia
As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems. Our Vancouver office has an excellent opportunity to join our facilities team. Reporting the the Facilities Manager, the successful candidate will provide administrative and operational support to the Facilities department and Vancouver office. In this role you will:- Assist the facilities manager as required including monitoring and resolving facilities tickets and supporting a variety of facilities tasks and projects as required- Administrative tasks including: Filing and data entry- Coding and processing vendor invoices- Maintain office supply inventory including general office supplies and kitchen supplies and re-stocking as required- Responsible for managing PPE inventory and assisting employees with their PPE requirements- Daily reception coverage- Collect mail and distribute in the office- Fleet (vehicle) maintenance- Coordinate vehicle service requests with receptionist- Perform weekly vehicle checks on pool vehicles- Monitor daily boardroom use- Catering management for both internal and external meetings- Liaising with caterers for catering orders, deliveries etc.- Preparing the meeting space for catering set-up and cleaning afterwards- Placing 310-Maxx tickets for repairs etc.- Partnering with other shared services teams (Human Resources and IT) in onboarding process to ensure all new staff requirements are actioned in a timely manner What you bring:- High school diploma and equivalent work experience- Excellent organizational, interpersonal, and communication skills- Ability to manage and prioritize multiple tasks in a fast-paced environment- Customer service experience- Ability to work both independently, as well as on a team- Ability to communicate politely and effectively in person, in writing, and on the telephone- Ability to lift up to 60 pounds- Ability to bend and stand for long periods of time- Highly proficient in Microsoft Office Preferred:- Previous experience working in an engineering consultancy firm is an asset- Previous experience working in a facilities role is an asset- Experience in Zendesk is an asset- Ability to work flexible hours on an ad-hoc basis Why join us?Work with great people to make a differenceCollaborate on exciting projects to develop innovative solutionsTop employerWhat we offer you? Flexible work environmentLong term career developmentThink globally, work locally Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed. We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.
Sales Manager- OpenRoad Auto Group
OpenRoad Auto Group, Vancouver, BC
UNLIMITED POSSIBILITIES AHEADPosition: Sales ManagerStatus:Full-Time Compensation: Variable Pay ($150,000-$175,000)Dealership: OpenRoad Auto Group Department:SalesWe believe in doing good for our customers and for ourselves. Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!A Career at OpenRoad Means You'll Enjoy: Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching Internal and external, training & development opportunities for skill-development and growth Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment Comprehensive extended health and dental plan, tailored around Associate wellness Recognition and Engagement Events! ROLE & RESPONSIBILITIES: Work with all department Managers to assure that clear communications between Sales department and other departments are maintained. Maintain a clear and thorough understanding of the policies and procedures of the dealership at all times. Establish and meet monthly sales objectives. Ensure that proper follow-up procedures are being used and maintained. Maintain standards for the delivery of vehicles to customers and ensure that the maximum level of customer satisfaction is maintained at all times. Provide guidance to all sales team members in establishing and reaching short and long-term sales goals. Assist in providing ongoing training for sales associates and recommend plans for improvement for sales staff performance. Work closely with sales staff in negotiating a sale and close if necessary. Maintain a high level of product knowledge; participate in any and all product training available. Be thoroughly familiar with current and new products, including features, specifications, prices, colours, options, and standard equipment. Follow all dealership processes and procedures to ensure an excellent Customer Satisfaction Index rating on the sales, delivery and follow up. Attend department meetings as required. Must follow Company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor. This position will be expected to perform other duties as assigned by management. OpenRoad reserves the right to modify this job description as business needs require. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Good interpersonal, organizational, and communicational skills. The ability to work effectively with all levels of the organization. A Current VSA MDC License. A valid British Columbia Driver's License with a good driving record. Strong leadership skills. Ability to maintain records and prepare reports using a computerized system. Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions. Ability to make sound decisions in a manner consistent with the essential job functions. Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application.https://orag.bamboohr.com/careers/3871 We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.JOIN US AND GROW WITH US!We thank all those that have applied. Only those considered for the position will be contacted.
Client Services Assistant
BMO Financial Group, Toronto, ON
Application Deadline: 05/03/2024 Address: 30 St. Clair Avenue West Job Family Group: Wealth Sales & Service Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. Coordinates marketing activities on behalf of the advisory team, including website, social media initiatives, client recognition for meaningful life events, and the planning of client events. Assists the advisory team in preparing for client meetings, including scheduling appointments. Handles clients general day-to-day requests and inquiries including basic money movement (e.g., wires, transfers), technology issues, and account opening and update, and follows up in a timely and confidential manner. Generates reports and documents for IAs and clients as requested and processes items for client accounts and files. Maintains and organizes client database and client files. Ensures transactions and tasks are appropriately assigned to team members and completed. Provides team members with support on technology issues, use of new technology, and general inquiries and escalations related to policies, procedures, and processing. Gathers and distributes information on updates to training, guidelines, technology, and other business related information. Develops rapport and instills confidence with the client to develop credibility and promote a positive client experience. Follows through on the risk and compliance processes and policies to ensure we safeguard our customers assets, maintain their privacy, act in their best interests, and ensure an effectively run branch. Protects the Bank's assets and clients assets and complies with all regulatory, legal, and ethical requirements. Maintains the confidentiality of client and Bank information. Completes complex & diverse tasks within given rules/limits. Analyzes issues and determines next steps; escalates as required. Broader work or accountabilities may be assigned as needed. Qualifications: Typically between 1 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience. Knowledge of wealth management company and branch operations (e.g. client services, trust services, account transfers, etc.) is an asset Knowledge of operational aspects of traditional (stocks, bonds, money market, mutual funds) and non traditional (managed and fee based) products is an asset Familiarity with technology applications and software used in the financial planning and investment industry. Successful completion of both the Canadian Securities Course and the Conduct and Practices Handbook exam will be required within 18 months from date of hire. Successful completion of 30-day BMO NB Investment Representative Licensing Program. Basic specialized knowledge. Verbal & written communication skills - Good. Organization skills - Good. Collaboration & team skills - Good. Analytical and problem solving skills - Good. Please note the base salary for this specific position in Toronto is $38,000 Compensation and Benefits: $32 700,00 - $48 600,00 Pay Type: Salaried & Commission The above represents BMO Financial Groups pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Groups expected target for the first year in this position. BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards Were here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, were focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.
CDS Administrative Assistant
Advantage Solutions Inc., Ottawa, ON
CDS Administrative Assistant Job Locations CA-ON-Ottawa Position Type Full Time Postal Code K1G 0J1 Requisition ID 2024-432171 Category Professional: (IT, Finance, Legal, HR, Talent Acquisition, Administrative, Customer Service) Summary Administrative Assistant Have you ever been to Costco and received a free sample? If so, it's likely come from one of our employees. For more than 35 years, Club Demonstration Services (CDS) has helped Costco members make shopping decisions and shaped the identity that Costco is perhaps best known for its awesome free samples. As the in-house product sampling company for Costco Wholesale, CDS has friendly, professional and talented employees who provide high quality product demonstrations and marketing services to Costco Wholesale and its vendors. Under direct supervision, the Administrative Assistant is responsible for providing effective administrative and secretarial support for the Country Manager and assigned departments. The Administrative Assistant is responsible for handling day-to-day tasks and activities as assigned. Key Responsibilities:Manage in a timely manner the distribution of emails, invoices, expenses etc. and overall office and calendar management Acts as a key liaison between Canadian leaders in operations and sales teams to ensure concise and consistent communication is provided. Supports team in efforts to manage, document, and deliver all aspects of projects. Collaborates with and supports the efforts of cross-functional partners while maintaining strong partnership with global teams to ensure overall satisfaction. Typing, filing, and financial record-keepingWeekly Excel Reporting and Analysis Support with Internal & External PowerPoint presentationsScheduling and coordinating meetings and conferencesSupport with Team Building & Engagement calendars and communicationOwnership of monthly, quarterly, and annual Team Event organizationProcuring office supplies, coordinating office mailAnswers non-routine correspondence and assembles highly confidential and sensitive informationProvide effective customer service for all internal and external customers by communicating effectively both oral and in writingDeals with a diverse group of external callers and visitors as well as internal contacts at all levels of the organizationPosition Requirements:Ideally possesses two (2) years related experience as an Administrative or Executive Assistant SupportPrevious experience with executive level reporting, calendar management and travel arrangementsCommunications and Customer service experience are assetsStrong is required to plan, prioritize and organize diversified workloadExposure to a networked environment using a Windows and/or Windows like InterfaceAdvance use of Microsoft Office Suite (Outlook, Word, Excel, Power Point andAccess)High School diploma, Office Administration certificate or diploma a plusFluent in French (verbal and written), an asset ​​​​Club Demonstration Services welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Responsibilities Advantage Sales and Marketing LLC dba Advantage Solutions is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. Advantage Solutions services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Position Summary The Administrative Assistant (AA) is responsible for providing clerical support for Division Management in a timely, efficient, and professional manner. Essential Job Duties and Responsibilities Management Support• Provides administrative support to Division Managers and/or Business Managers by preparing and editing communications, making travel arrangements, coordinating meetings, disseminating information to staff and clients, and assisting in creating presentations.Office Duties• Provides office coverage by assisting in administrative duties such as replenishing supplies, mailroom and phone coverage. • Maintains a friendly and professional environment by greeting and assisting visiting colleagues, vendors, clients and customers.Presentation Development• Assists with developing presentations by assimilating and compiling specific and necessary data.Project Management • Ensures special projects are completed in a timely manner by performing and coordinating appropriate tasks.Meeting Arrangements• Organizes group meetings by participating in scheduling dates, notifying participants, preparing agendas and arranging refreshments. • Ensures complete record of meetings by acting as recording assistant.Information Gathering and Reporting• Compiles information by reviewing and disseminating incoming mail, prioritizing and categorizing documents for signature, and maintaining confidential files for document retrieval. • Assists with documentation of internal policies and procedures, newsletters, training materials, and other communications.• Maintains customer confidence and protect operations by keeping proprietary information confidential.• Facilitates information flow by serving as liaison between Division Manager, Business Manager, and others. Supervisory Responsibilities Direct Reports- This position does not have supervisory responsibilities for direct reportsIndirect Reports- This position does not have guidance or mentoring responsibilities for indirect reports Travel and/or Driving Requirements - Travel and Driving are not essential duties or functions of this job Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job Education Level: (Required): High School Diploma or GED Or equivalent experience(Preferred): Associate's Degree Or equivalent experience Field of Study/Area of Experience: Office Administration5+ Years of experience in working as an Executive Administrative Assistant or related experience supporting “C” level executives.Must be fluent in French and English (verbal and written) Skills, Knowledge and Abilities Excellent Written & Verbal Communication SkillsAbility to Work Independently & Prioritize with minimal supervision, in order to Meet DeadlinesBasic Computer Skills, including Microsoft Word, PowerPoint, Excel, Access, Outlook, & web browsersStrong Priortizing SkillsDecision Making SkillsAbility to Gather Data, Compile Information, & Prepare Reports Environmental & Physical Requirements Office / Sedentary RequirementsIncumbent must be able to perform the essential functions of the job. Additional Information Regarding ASM Job Duties and Job Descriptions The Company is committed to providing equal opportunity in all employment practices without regard to race, nation or ethnic origin, colour, religion, age, sex (including pregnancy and childbearing), sexual orientation, marital status, family status, physical or mental disability or pardoned criminal convictions, or any other category protected by law.The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.Employee understands that neither the provision of the Job Description nor any representation in this document creates a guarantee or contract of employment for any specified period of time or changes the nature of Employee’s employment, which can only be modified in a writing signed by the CEO. Important Information The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. The Company welcomes and encourages applications from people with disabilities. The Company will provide reasonable accommodations, accessible formats and communication supports upon request to persons with disabilities who take part in all aspects of the recruitment and selection process. If you require accommodation in connection with the application process, please contact: Recruiter, Talent Acquisition, for external applicants, or, a Supervisor for internal applicants Apply/Share Apply Now!ApplyShareEmail a Friend/ColleagueRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed CONNECT TO YOUR CAREER Not ready to apply? Connect with us for general consideration. Interested in this opportunity? Socialize this job opportunity to a friend, colleague, or family member: Job Applicant Privacy PolicySoftware Powered by iCIMSwww.icims.com
Client Service Assistant
BMO Financial Group, Vancouver, BC
Application Deadline: 05/25/2024 Address: 885 West Georgia Street Job Family Group: Wealth Sales & Service Supports one or more BMO Nesbitt Burns Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. On-site role (not remote) Coordinates marketing activities on behalf of the advisory team, including website, social media initiatives, client recognition for meaningful life events, and the planning of client events. Assists the advisory team in preparing for client meetings, including scheduling appointments. Handles clients general day-to-day requests and inquiries including basic money movement (e.g., wires, transfers), technology issues, and account opening and update, and follows up in a timely and confidential manner. Generates reports and documents for IAs and clients as requested and processes items for client accounts and files. Maintains and organizes client database and client files. Ensures transactions and tasks are appropriately assigned to team members and completed. Provides team members with support on technology issues, use of new technology, and general inquiries and escalations related to policies, procedures, and processing. Gathers and distributes information on updates to training, guidelines, technology, and other business related information. Develops rapport and instills confidence with the client to develop credibility and promote a positive client experience. Follows through on the risk and compliance processes and policies to ensure we safeguard our customers assets, maintain their privacy, act in their best interests, and ensure an effectively run branch. Protects the Bank's assets and clients assets and complies with all regulatory, legal, and ethical requirements. Maintains the confidentiality of client and Bank information. Completes complex & diverse tasks within given rules/limits. Analyzes issues and determines next steps; escalates as required. Broader work or accountabilities may be assigned as needed. Qualifications: Typically between 1 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience. Knowledge of wealth management company and branch operations (e.g. client services, trust services, account transfers, etc.) is an asset Knowledge of operational aspects of traditional (stocks, bonds, money market, mutual funds) and non traditional (managed and fee based) products is an asset Familiarity with technology applications and software used in the financial planning and investment industry. Successful completion of both the Canadian Securities Course and the Conduct and Practices Handbook exam will be required within 18 months from date of hire. Successful completion of 30-day BMO NB Investment Representative Licensing Program. Basic specialized knowledge. Verbal & written communication skills - Good. Organization skills - Good. Collaboration & team skills - Good. Analytical and problem solving skills - Good. Please note the base salary for this specific position in Vancouver, BC is $38,000. Compensation and Benefits: $32,700.00 - $48,600.00 Pay Type: Salaried & Commission The above represents BMO Financial Groups pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Groups expected target for the first year in this position. BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards Were here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, were focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.
Broker- Financial Services Group
Aon, Vancouver, BC
Financial Services Group Broker Are you curious by nature? Interested in news, finance and the economy? Make a difference for a customer drives you? Do you like being part of THE team in the market? If so, this opportunity is for you! This is a hybrid position with the ability to work both virtually and from one of our Western Region Aon offices. This according to the national Smart Working policy. Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Analyze client's specific risk exposure and detail coverage requirements Prepare and present marketing proposals for renewals and new business Negotiate with underwriters to establish the best conditions in terms of premiums and coverage Follow up with the insurer to confirm that the conditions of the negotiated contract are respected Approve documentation for new contracts, policy changes, additions, deletions and renewals Build contacts and maintain relationships within the underwriting community with the goal of obtaining the best premiums and coverage for Aon customers Participate in client and prospect meetings Other related tasks as needed How this opportunity is different As a broker, you will have the chance to be part of a national team that will help you grow through training and support. You will work closely with account managers as an expert advisor. Your work will have a significant impact in the client's risk transfer strategy more specifically in relation to their executive risks which includes liability of directors’ and officers’ liability, fiduciary liability (pension plan ), employment practices liability and fidelity insurance Skills and experience that will lead to success Minimum 2 years of experience and knowledge in insurance, an asset The commercial damage insurance broker's license or intention to obtain it within a period of 6 months Strong written and verbal communication skills A financial or legal background is a major asset How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on [email protected] Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Dependent on regional requirements, please include specific benefits where applicable and relevant accommodation criteria and enhanced equal opportunities statement #LI-LK1 2540867
Continuing Education-Program Assistant II
Douglas College, Coquitlam, BC
Position DetailsPosition Information Position Title Continuing Education-Program Assistant II Posting Number 02139SA Location Coquitlam Campus Grade or Pay Level S - Pay Level 11 Salary Range Hourly rate: $27.86 Position Type Support Staff - Regular Posting Type Internal/External Regular/Temporary Regular Employment Type Part-Time Posting Category Staff Start Date 03/18/2024 End Date Day of the Week Mondays, Tuesdays, Wednesdays, Thursdays Shift Mondays 9:30-2pm, Tuesday - Thursdays 9:30-2:30pm Work Arrangements This regular part-time (17.5 hours per week) position is available starting March 18, 2024 . Regular hours of work are Mondays 9:30 am - 2:00 pm, Tuesdays to Thursdays 9:30 am - 2:30 pm. Shift days and times may change depending on the Department's need. Occasional evening and/or weekend work may be required. The position is located at the Coquitlam campus; however, successful candidate must be available for occasional work at the New Westminster campus. Douglas College (DC) is committed to supporting a healthy work/life balance for employees. What Douglas Offers DO what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate, motivated people to join us in making one of Canada's best colleges even better. The Role Provides a high level of administrative support to Continuing Education in support of non credit courses, programs and services. Provides exceptional client-centred service on a consistent basis to all stakeholder groupsResponsibilitiesProvides administrative assistance to Continuing Education Coordinators.a. contacts instructors for repeat courses regarding such issues as course and program implementation needs, course dates, policy and established financial items, referring financial and policy changes/concern to Continuing Education Coordinatorb. creates and updates course registration information in Banner system, assigning course identification codes and liaising with Enrolment Services and Finance as required;c. ensures required on-site services in support of courses are provided, including room bookings, equipment, materials, and food services;d. advises Continuing Education Coordinator on administrate requirements for new courses and contracts as developed;e. establishes and maintains routine course and program follow-up systems, including such items as evaluations forms, certificates and mailing listsf. gathers and summarizes student evaluations and produces evaluation reports for the instructors and the Continuing Education Coordinator;g. updates and maintains the CE website, including drafting updates to content, using Sitecore;h. reviews, revises, updates, enters and produces such computer documents as course information sheets,student records, instructor records, class lists, waiting lists, mailing lists and course cancellation information;i. produces correspondence and edits and formats a variety of material, including course materials and manuals;j. organizes ,schedules and prepares information sessions throughout the yeark. liaises with external stakeholders for contract preparation purposesl. ensures off-site facilities are contracted, as required;m. establishes and maintains an effective filing system for the program area(s).n. create Service Agreements which includes the tracking of invoicing and coordinating with SSRM and Finance to confirm billing accuracy. Create web requisitions in FAST Finance for appropriate Service Agreements and invoices.2. Provide Marketing Support to CE Coordinator.a. Create and administer the distribution of all published content (images, videos and flyers) in print, online and through social mediab. Build and maintain social media contacts with past and potential students (community engagement)c. Curate the use of conference-specific social media appsd. Build and maintain student engagement through social media channelse. Visit human services agencies, at the direction of Coordinators, to promote programsf. Promoting and marketing CE programs at provincial and national levels (conferences)g. Assist Coordinator to facilitate information sessions, both scheduled and impromptu at local, regional and national levels (conferences etc.)h. assists in the preparation of promotional material and packages, editing content and style, using specialized software;3. Responds to student requests.a. provides information to potential students on application procedures, admission requirements, grading policies, and financial aid;b. assists , counsels, and advises students regarding CE course selection;c. ensures that students meet all prerequisite requirements where applicable. Assesses and processes students' applications according to established criteria; interviews; advises and maintains regular communications with applicants;d. provides general information regarding Continuing Education and the College4 Provides support to CE instructors.a. coordinates exams and invigilates as required;b. tracks and resolvers students issues (i.e. Outstanding student grades);c. prepares contracts for instructors, prepares and provides college orientation information for new instructors;d. coordinates with Human Resources, Payroll, Facilities, Learning Resources, CEIT , and Bookstore as required;e. establishes documentation standards and produces final layout version of course materials for publication in online courses;f. processes student evaluations and instructor evaluation data using confidential collection processes;g. coordinates regular instructor meetings, including agenda preparation and logistics; records minutes at instructor meetings.To Be Successful in this Role You Will Need • Completion of two year post-secondary education• Professional experience with using different social media channels including some experience with LinkedIn and Hootsuite• Excellent working knowledge of English (written and verbal) with emphasis on spelling and grammar and experience in advertising and marketing, or equivalent combination of training, education and experience• A demonstrated ability to:-perform computer applications including demonstrated proficiency with database management, word processing software (i.e. MS Word, Excel) electronic mail and Internet applications-learn computer software programs quickly and effectively.-operate standard office equipment such as photocopiers, faxes and calculators.-perform routine office practices and procedures including standard business formats of letters.-work independently with a minimum of supervision and an ability to accept a high level of responsibility.-deal in a highly effective manner with the general public, students, faculty, and staff.• Proven time management and general organizational skills. Knowledge of course budgeting systems in Continuing Education. A good working knowledge of accounting procedures.• A sound working knowledge of College's operating procedures, with a demonstrated ability to perform related duties based on current division offerings.• Demonstrated knowledge working with website content management/Sitecore.• Proven skills for accurate work and attention to detail.• Knowledge of cloud based file sharing applicationsLink to Full Position Profile Equity Statement Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status. Needs a Criminal Records Check No Posting Detail Information Open Date 03/04/2024 Close Date Open Until Filled Special Instructions to Applicant Interested applicants must submit their application and all required documents online on the Douglas College Career Site www.douglascollegecareers.ca . Qualified internal applicants shall be given first consideration in filling the position. All internal applications must be received by March 11, 2024. Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying. All candidates selected for interview will need to bring original certificates and diplomas of educational credentials noted on their resume.Quick Link for Direct Access to Posting https://www.douglascollegecareers.ca/postings/11984
Facilities Assistant
Hatch, Vancouver, British Columbia
As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems.Our Vancouver office has an excellent opportunity to join our facilities team. Reporting the the Facilities Manager, the successful candidate will provide administrative and operational support to the Facilities department and Vancouver office. In this role you will:- Assist the facilities manager as required including monitoring and resolving facilities tickets and supporting a variety of facilities tasks and projects as required- Administrative tasks including:- Filing and data entry- Coding and processing vendor invoices- Maintain office supply inventory including general office supplies and kitchen supplies and re-stocking as required- Responsible for managing PPE inventory and assisting employees with their PPE requirements- Daily reception coverage- Collect mail and distribute in the office- Fleet (vehicle) maintenance- Coordinate vehicle service requests with receptioni- Perform weekly vehicle checks on pool vehicles- Monitor daily boardroom use- Catering management for both internal and external meetings- Liaising with caterers for catering orders, deliveries etc.- Preparing the meeting space for catering set-up and cleaning afterwards- Placing 310-Maxx tickets for repairs etc.- Partnering with other shared services teams (Human Resources and IT) in onboarding process to ensure all new staff requirements are actioned in a timely manner What you bring:- High school diploma and equivalent work experience- Excellent organizational, interpersonal, and communication skills- Ability to manage and prioritize multiple tasks in a fast-paced environment- Customer service experience- Ability to work both independently, as well as on a team- Ability to communicate politely and effectively in person, in writing, and on the telephone- Ability to lift up to 60 pounds- Ability to bend and stand for long periods of time- Highly proficient in Microsoft Office Preferred:- Previous experience working in an engineering consultancy firm is an asset- Previous experience working in a facilities role is an asset- Experience in Zendesk is an asset- Ability to work flexible hours on an ad-hoc basis Why join us?Work with great people to make a differenceCollaborate on exciting projects to develop innovative solutionsTop employerWhat we offer you?Flexible work environmentLong term career developmentThink globally, work locally
Assistant Buyer, Dresses
Hudson's Bay Company, Toronto, ON
Lead a Brilliant Career. Bring your authentic self to work every day, and help our customers express themselves, style their home, and live their life in a way that reflects who they truly are. As a brand, we celebrate the differences that make each and every one of us unique because we believe that people shouldn't fit archetypes. So why should your career be anything less than extraordinary? What to Expect: The Assistant Buyer is responsible for achieving sales and profit objectives for a specific merchandise category or categories, under the direction of the Buyer. This responsibility includes the development and successful implementation of buying strategies, merchandise programs, and marketing plans. What you will do: ● Help manage vendor and brand selection, develop strong vendor relationships, monitor industry trends, evaluate competition, attend major markets, and conduct competitive shops ● Work closely with our team in Bengaluru to ensure timely execution of item setup and item management ● Assist the Buyer in developing the merchandising strategy and assist with sales analysis to identify and react to trends in-season ● Assist the Buyer with the weekly vendor allowance collections ● Ensure timely delivery of merchandise by managing the purchase order tracker and following up with planning, vendors, and the distribution center ● Review and ensure vendor cost/retail/UPC (Universal Product Code) submissions match the buy submission ● Negotiate and guide the execution of RTVs (Return-to-vendor) ● Effectively manage and monitor internet processes including content accuracy, overall productivity, analyzing and reacting to business needs, and communicating with the digital e-commerce team ● Work closely with the Buyer and advertising/marketing team to manage the advertising process including determining advertised styles, and prep sheets, coordinating sample collection, managing in-stock on ad styles, approval process, and recapping ● Assist with line reviews/style outs for management ● Participate in in-store visits and respond promptly to store visit notes What you will bring to the team: ● University or college degree or commensurate retail experience ● Minimum of 2 years experience in merchandise or allocation preferred ● Strong computer skills including MS Word and Excel ● Problem-solving skills ● Analytical and creative skills ● A great understanding of the value of being proactive and solution-oriented What’s in it for you? ● A people-focused culture of belonging where Reconciliation & Inclusion are integral to what we do ● Employee Resource Groups that offer a unique opportunity to connect with diverse colleagues ● Leadership coaching and development opportunities at all levels ● Benefits package inclusive of parental leave top-up, retirement savings, “Living Well” Program, and more ● A generous Associate discount of up to 40% off of top brands ● Work-life balance through a hybrid work model and flexible paid-time-off The Fabric of Hudson’s Bay Hudson's Bay has established a reputation for quality and style through an unrivaled assortment of products and categories including fashion, home, beauty, food concepts, and more. Hudson's Bay operates under the HBC brand portfolio. Founded in 1670, HBC is North America's oldest company. Hudson’s Bay helps Canadians live their best style of life by operating thebay.com featuring Marketplace, one of the largest premium life & style digital platforms in Canada, with a seamless connection to a network of Hudson’s Bay stores from coast to coast. At Hudson’s Bay, smart, high-performing team members will challenge you to learn and grow every day. We value ambitious work and great ideas grounded in data and insights. We strive everyday to provide our customers with an experience they will value with our products, services and dedication towards adapting to the ever changing environment of retail. This role will actively support our DE&I framework by identifying opportunities to increase and promote diversity in our teams, products and brands. They will lead with inclusion to nurture our OneTeam culture by removing barriers for our Associates and communities. We’d love for you to join us in our mission to help Canadians live their best style of life! Stay connected with us on Instagram, Facebook, Twitter, TikTok, and LinkedIn. Thank you for your interest In The Bay. We look forward to reviewing your application. The Bay provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. The Bay welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used
Client Service Assistant
BMO, Vernon, ON
Application Deadline: 05/25/2024Address:2806 32nd StreetSupports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives.Books meetings with new prospects and prepares introductory package for the prospect/referral.Coordinates marketing activities on behalf of the advisory team, including website, social media initiatives, client recognition for meaningful life events, and the planning of client events.Schedules and helps prepare client portfolio reviews for the Investment Advisors including setting up client calls, scheduling meetings, preparing reviews and provides updates to IA.Follows up on client inquiries, account maintenance, new accounts set-up, transfers and remitting funds from registered and non-registered accounts upon client's request.Resolves client complaints in a timely and effective manner; escalates as required.Accepts and executes client initiated trades over the phone or in person and provides stock information as requested.Handles clients' general day-to-day requests and inquiries including basic money movement (e.g., wires, transfers), technology issues, and account opening and update, and follows up in a timely and confidential manner.Generates reports and documents for IAs and clients as requested and processes items for client accounts and files.Maintains and organizes client database and client files.Monitors incoming and outgoing assets and notifies IA of required actions to rebalance portfolios.Administers and processes documentation related to client files and regulatory requirements.Monitors redocumentation of client accounts on regular cycle to ensure client information and documentation is up-to-date.Ensures transactions and tasks are appropriately assigned to team members and completed.Mentors and coaches new or junior members to the team and branch.Provides team members with support on technology issues, use of new technology, and general inquiries and escalations related to policies, procedures, and processing.Gathers and distributes information on updates to training, guidelines, technology, and other business related information.Develops rapport and instills confidence with the client to develop credibility and promote a positive client experience.Follows through on the risk and compliance processes and policies to ensure we safeguard our customers' assets, maintain their privacy, act in their best interests, and ensure an effectively run branch.Protects the Bank's assets and clients' assets and complies with all regulatory, legal, and ethical requirements.Maintains the confidentiality of client and Bank information.Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.Analyzes issues and determines next steps.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 3 - 5 years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience.Advanced knowledge of investment process and procedures.Advanced knowledge of administrative process and procedures as contained in Sales Administration Manual.Advanced knowledge of proprietary products and services in order to identify potential products and services to client needs and advising IA(s).Knowledge of compliance practices and regulations.Knowledge of Insurance and group products is an assetKnowledge of Trust and Estate services is an assetKnowledge of Financial/Retirement planning.Knowledge of trade processing rules.Successful completion of the Canadian Securities Course & Conduct and Practices Handbook.Current registration as Investment Representative (IR).10 CO credits/Compliance training over a 2 year cycle to meet Mandatory IIROC Continuing Education requirement.Specialized knowledge.Verbal & written communication skills - Good.Organization skills - Good.Collaboration & team skills - Good.Analytical and problem solving skills - Good.Grade:4Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Client Service Assistant
BMO Financial Group, Vernon, BC
Application Deadline: 05/25/2024 Address: 2806 32nd Street Job Family Group: Wealth Sales & Service Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. Books meetings with new prospects and prepares introductory package for the prospect/referral. Coordinates marketing activities on behalf of the advisory team, including website, social media initiatives, client recognition for meaningful life events, and the planning of client events. Schedules and helps prepare client portfolio reviews for the Investment Advisors including setting up client calls, scheduling meetings, preparing reviews and provides updates to IA. Follows up on client inquiries, account maintenance, new accounts set-up, transfers and remitting funds from registered and non-registered accounts upon clients request. Resolves client complaints in a timely and effective manner; escalates as required. Accepts and executes client initiated trades over the phone or in person and provides stock information as requested. Handles clients general day-to-day requests and inquiries including basic money movement (e.g., wires, transfers), technology issues, and account opening and update, and follows up in a timely and confidential manner. Generates reports and documents for IAs and clients as requested and processes items for client accounts and files. Maintains and organizes client database and client files. Monitors incoming and outgoing assets and notifies IA of required actions to rebalance portfolios. Administers and processes documentation related to client files and regulatory requirements. Monitors redocumentation of client accounts on regular cycle to ensure client information and documentation is up-to-date. Ensures transactions and tasks are appropriately assigned to team members and completed. Mentors and coaches new or junior members to the team and branch. Provides team members with support on technology issues, use of new technology, and general inquiries and escalations related to policies, procedures, and processing. Gathers and distributes information on updates to training, guidelines, technology, and other business related information. Develops rapport and instills confidence with the client to develop credibility and promote a positive client experience. Follows through on the risk and compliance processes and policies to ensure we safeguard our customers assets, maintain their privacy, act in their best interests, and ensure an effectively run branch. Protects the Bank's assets and clients assets and complies with all regulatory, legal, and ethical requirements. Maintains the confidentiality of client and Bank information. Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees. Analyzes issues and determines next steps. Broader work or accountabilities may be assigned as needed. Qualifications: Typically between 3 5 years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience. Advanced knowledge of investment process and procedures. Advanced knowledge of administrative process and procedures as contained in Sales Administration Manual. Advanced knowledge of proprietary products and services in order to identify potential products and services to client needs and advising IA(s). Knowledge of compliance practices and regulations. Knowledge of Insurance and group products is an asset Knowledge of Trust and Estate services is an asset Knowledge of Financial/Retirement planning. Knowledge of trade processing rules. Successful completion of the Canadian Securities Course & Conduct and Practices Handbook. Current registration as Investment Representative (IR). 10 CO credits/Compliance training over a 2 year cycle to meet Mandatory IIROC Continuing Education requirement. Specialized knowledge. Verbal & written communication skills - Good. Organization skills - Good. Collaboration & team skills - Good. Analytical and problem solving skills - Good. Compensation and Benefits: $33,400.00 - $61,700.00 Pay Type: Salaried & Commission The above represents BMO Financial Groups pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Groups expected target for the first year in this position. BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards Were here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, were focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.
Administration Assistant - BMO Nesbitt Burns
BMO Financial Group, Montreal, QC
Application Deadline: 04/26/2024 Address: 1501 McGill College Avenue Job Family Group: Wealth Sales & Service Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. Coordinates marketing activities on behalf of the advisory team, including website, social media initiatives, client recognition for meaningful life events, and the planning of client events. Assists the advisory team in preparing for client meetings, including scheduling appointments. Handles clients general day-to-day requests and inquiries including basic money movement (e.g., wires, transfers), technology issues, and account opening and update, and follows up in a timely and confidential manner. Generates reports and documents for IAs and clients as requested and processes items for client accounts and files. Maintains and organizes client database and client files. Ensures transactions and tasks are appropriately assigned to team members and completed. Provides team members with support on technology issues, use of new technology, and general inquiries and escalations related to policies, procedures, and processing. Gathers and distributes information on updates to training, guidelines, technology, and other business related information. Develops rapport and instills confidence with the client to develop credibility and promote a positive client experience. Follows through on the risk and compliance processes and policies to ensure we safeguard our customers assets, maintain their privacy, act in their best interests, and ensure an effectively run branch. Protects the Bank's assets and clients assets and complies with all regulatory, legal, and ethical requirements. Maintains the confidentiality of client and Bank information. Completes complex & diverse tasks within given rules/limits. Analyzes issues and determines next steps; escalates as required. Broader work or accountabilities may be assigned as needed. Qualifications: Typically between 1 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience. Bilingualism French and English Knowledge of wealth management company and branch operations (e.g. client services, trust services, account transfers, etc.) is an asset Knowledge of operational aspects of traditional (stocks, bonds, money market, mutual funds) and non traditional (managed and fee based) products is an asset Familiarity with technology applications and software used in the financial planning and investment industry. Successful completion of both the Canadian Securities Course and the Conduct and Practices Handbook exam will be required within 18 months from date of hire. Successful completion of 30-day BMO NB Investment Representative Licensing Program. Basic specialized knowledge. Verbal & written communication skills - Good. Organization skills - Good. Collaboration & team skills - Good. Analytical and problem solving skills - Good. Please note the base salary for this specific position in Montreal is $ 38,000.00. This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Compensation and Benefits: $32 700,00 - $48 600,00 Pay Type: Salaried & Commission The above represents BMO Financial Groups pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Groups expected target for the first year in this position. BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards Were here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, were focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.
Assistant Branch Manager
BMO, Quebec, QC
Application Deadline: 04/25/2024Address:3190 boul St-CharlesGuides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank's policies and processes.Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.Ensures alignment between values and behaviour that fosters diversity and inclusion.Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.Attracts, retains, and enables the career development of top talent.Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer.Coordinates service requests and problem resolution processes to ensure accurate completion and follow-up that meets or exceeds customer expectations, or escalates for resolution.Develops and maintains a network in the community to enhance the Bank's visibility and builds a strong referral source for new potential business.Supports the Bank's community involvement and participates in community activities.Resolves customer related issues using knowledge of bank services, products, and processes.Fulfills sales and service activities for the customer in accordance with approved procedures.Provides input into area business and market plans to optimize new and existing business opportunities within the community.Establishes relationships with business partners (e.g. CDC, MasterCard, Symcor, etc.) to maintain knowledge of interdependent systems and related policies and procedures.Reviews results and performance measures against plans and standards (e.g. sales targets, service targets, referral targets) to address gaps and develop plans.Analyzes data and information to provide insights and recommendations.Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements.Manages transactional outcomes for customer calls or defers to appropriate internal business groups.Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations.Builds effective relationships with internal/external stakeholders.Maintains the confidentiality of customer and Bank information.Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.Complies with all legal and regulatory requirements for the jurisdiction.Focus may be on a business/group.Thinks creatively and proposes new solutions.Exercises judgment to identify, diagnose, and solve problems within given rules.Works mostly independently.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.1-3 years of banking or customer service/sales or equivalent experience.Previous supervisory or management experience - preferred.General knowledge of retail banking products and services.General knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.Working knowledge of competitive marketplace and trends in product offerings.Working knowledge of branch operational processes and policies.Working knowledge of branch technologies, processes, and performance metrics.Specialized knowledge from education and/or business experience.Verbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Analytical and problem solving skills - In-depth.Influence skills - In-depth.This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Grade:5Job Category:People Manager / GestionnaireWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Human Resources Assistant
Douglas College, New Westminster, BC
Position DetailsPosition Information Position Title Human Resources Assistant Posting Number 02159SA Location Hybrid / New Westminster Campus Grade or Pay Level A - Pay Band 3 Salary Range (Minimum: $51,514 , Control Point: $68,685, Maximum: $72,119) Placement within a salary band is typically up to the Control Point based on a review of skills, experience and internal equity. The College may place over Control Point in limited circumstanc Position Type Administration - Temporary Posting Type Internal/External Regular/Temporary Temporary Employment Type Full-Time Posting Category Administration Start Date 04/22/2024 End Date 09/20/2024 Day of the Week Mondays to Fridays Shift 8:30 - 4:30 Work Arrangements This temporary full-time position is available April 22, 2024 to September 20, 2024.Regular hours of work are 8:30 am to 4:30 pm, Monday to Friday.The position is based in the New Westminster campus with an option for a part-time work from home arrangement. Occasional travel will be required between Douglas College locations. What Douglas Offers DO what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate, motivated people to join us in making one of Canada's best colleges even better. The Role The Human Resources Assistant provides timely, accurate and consistent service and administrative support in the areas of HR services, operations, recruitment, employee relations, employee development, strategic initiatives and labour relations to management, supervisors and employees of the College. This position requires sound judgment and adherence to confidentiality in the application of policies and procedures.ResponsibilitiesUnder the supervision of the HR Manager, Operations and Recruitment, the Human Resources Assistant is accountable for the following:• Supports, implements, and maintains a range of administrative activities specific to the department including confidential correspondence, payroll documentation, recruitment processes such as tracking and following up on work permit renewals and credentials and assistance in employment and educational verifications, employment verifications and employee records management;• Establishes, organizes and maintains all electronic employee records, including confidential/restricted files, ensuring compliance with Freedom of Information and Protection of Privacy legislation and archives and retrieves physical files from storage on and off site.•Dispatches On-Call Auxiliaries and manages the On-Call Database, ensuring adherence to the BCGEU Collective Agreement;•Organizes and carries out assignments with a high degree of judgment, confidentiality and accuracy;•Participates as a team member on a variety of Human Resources projects, functions and events.•Compiles, documents, enters and updates employee appointments, personal information, employee status and activity, job information, benefits information, and employee credentials in Banner HRIS while carrying out assignments with a high degree of judgment, confidentiality and accuracy.•Reviews, confirms and ensures the integrity and accuracy of information entered into the Banner HRIS using audit reports. Assists with processing and testing related to Banner HRIS and other system upgrades.•Liaises with payroll staff, administrative officers, supervisors and other departments to obtain information, clarifies details and makes changes to employment records.•Manages and administers the online Employee Records system for onboarding and offboarding employees (troubleshoots, implements upgrades, explores new functionalities, etc.) and provides direction and assistance to new employees and other systems users at the College.•Administers the full new employee onboarding process, from utilization of online onboarding to new employee jumpstart sessions, new employee welcome event and other onboarding components.•Responds to a variety of requests by telephone, e-mail, and in-person from management, faculty, staff, students and the general public regarding human resources and other matters as they arise.•Assists with special projects related to Human Resources matters such as the Retirement Dinner, Employee Recognition, Training and Development, New Employee Welcome Event, New Employee JumpStart Sessions, recruitment fairs, etc.•Answers queries regarding DCFA and BCGEU Collective agreements, policies, procedures and employment guidelines.•Identifies and refers complicated matters on issues requiring further interpretation to the Human Resources Managers, Associate Director and the Associate Vice President.•Manages and administers the employee contract workflow using DocuSign, and acts as DocuSign process trainer and liaison for the College.• Manages and updates department pages in the College intranet (SharePoint) and department external website (DruPal)•Administers HR Operations and Recruitment-related surveys and questionnaires and prepares reports for analysis and further action.•Manages the online testing systems and administers appropriate testing to identify qualified candidates.•Identifies, recommends, develops, and participates in the implementation of strategies to improve efficiency and effectiveness of processes related to recruitment and employee services.•In the absence of the HR Associate, Employee Health and Benefits, administers employee enrollment into College benefit plans, and assist employees with completion of various enrollment application forms and assists with the administration of disability, return to work and rehabilitation issues.•Provides back-up to the other Human Resources Associates as required.•Performs other related duties as required. To Be Successful in this Role You Will Need •Completion of a two year directly related program (such as: Human Resources Management) with a minimum of two years of experience in a unionized Human Resources environment including experience working with collective agreements and confidential issues. •3 years of relevant work experience related to human resources management, event management, and learning services •Event coordination experience (i.e. training, recognition events, conferences, etc.) •Experience with the design and creation of communication/marketing materials in multiple media formats •Demonstrated proficiency with Microsoft Word, Excel, SharePoint and Banner HRIS (or other complex, integrated Human Resources Information System including spreadsheets and databases). •Proven ability to meet changing priorities, to multi-task, deal with frequent interruptions, to meet Human Resources and Payroll deadlines and to make responsible decisions by exercising good judgment resulting in work that is of a high quality. •Strong interpersonal skills and demonstrated ability to deal effectively with all employee groups on a diverse range of matters; ability to effectively organize and carry out a variety of job assignments with a high degree of confidentiality. •Demonstrated commitment to and proficiency in client service excellence. •Demonstrated ability to work with considerable independence, discretion, and initiative combined with the ability to work in a collaborative manner in a team environment, including exercising initiative in offering assistance to colleagues. •Also demonstrated ability to deal effectively with conflict in a professional manner. •Strong ability to organize tasks to meet deadlines and ensure prompt responses regarding queries and issues to employees, supervisors and management. •Good mathematical and analytical skills with strong attention to detail. •Excellent command of the English language, both written and oral. Link to the: Douglas College Core Competencies Link to Full Position Profile Equity Statement Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status. Needs a Criminal Records Check No Posting Detail Information Open Date 04/03/2024 Close Date Open Until Filled Yes Special Instructions to Applicant Interested applicants must submit their application and all required documents online on the Douglas College Career Site www.douglascollegecareers.ca . Qualified internal applicants shall be given first consideration in filling the position. All internal applications must be received by date. Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying. All candidates selected for interview will need to bring original certificates and diplomas of educational credentials noted on their resume. Quick Link for Direct Access to Posting https://www.douglascollegecareers.ca/postings/12069