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UX Designer
Fortinet, Burnaby, BC
DescriptionFortinet is looking for a skilled UX Designer to join the product development team at our Burnaby R&D site. In this position your primary responsibility will be to test, review and work with technical stakeholders to continually improve the user experience of Forticlient and Forticlient Enterprise Management Server (EMS) product family, focusing on usability, consistency, intuitiveness and aesthetics. You will be working in a role integrated with the development team, reviewing and proposing design changes as part of the day to day workflow. Job Responsibilities: • Review and improve existing product UX design • Create new UX designs for new features and projects • Create written and visual documents for UX designs and design changes • Collaborate with team members from many disciplines (ex. project management, design, development) • Maintain an understanding in multiple technical areas and a knowledge of latest technology and design techniques. • Understand customer needs and reflects those needs in design work. Qualifications: • 3 years of UX design experience • Creative, analytical, and curious in resolving complex UX issues • Interest & experience with Computer Networks & Cyber Security • Experience with modern design & prototyping software (ex. Adobe Creative Suite, Sketch) • Familiar with front-end programming • Excellent communications skills with technical staff • Able to simplify and communicate complex ideas to a broad audience • Previous experience with conflict resolution Educational Requirements • Bachelor's degree or diploma in related field (computer science, human-computer interaction (HCI), communication arts, Multimedia Designs, UI/UX Certification etc.) #GD #LI-AV1
Audio Visual Designer
Microserve,
About Us At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 550 team members, and are one of the largest technology solutions providers, recognized for our ability to deliver and innovate to meet the changing needs of our clients.  Position Summary Microserve is looking for an Audio-Visual Designer to join our team. This role can be remote anywhere in Canada. The AV Designer will report to the AV Services and Operations Manager and will work closely with other designers and the operations team.    Working with the Audio-Visual team, you will be responsible for the Design and Documentation of a variety of audio visual, including video conferencing, Classroom Technologies, and all related components. Projects can consist of single to small meeting rooms to large integrated rooms, including unified communications. As Audio Visual Designer, you will combine your technical aptitude for developing end user focused audio-visual and collaboration technology experiences with the end user and sales team. Applicants from experienced Lead Technicians or Programmers that are looking for a change in their career path will also be considered. Well-rounded knowledge of the latest AV technologies and an excellent understanding of Commissioning processes are considered an asset.   Responsibilities: Design AV systems that meet all customer needs using latest technologies  Work with the Sales Team to develop accurate SOW’s  Create line drawings and elevations when required  Assist in the Sales cycle as a Subject Matter Expert when required Provide an accurate list of all required consumables and miscellaneous supplies for designs   Have a good understanding of construction methods and installation techniques for a variety of AV Products Able to support the service team from time to time with complex troubleshooting   Qualifications and Requirements: In depth knowledge of AV manufacturers such as Crestron, Extron, Poly, Teams, QSC, Shure, Biamp etc. Clear understanding of best AV practices and design Understanding of Avixa standards in installation, rack building and commissioningAbility to interpret and understand Construction CAD Drawings Work well alone and with othersGood listening skills, and ability to take directionStrong customer serviceAttention to detail Solid knowledge & understanding of control & audio & video systems design: Crestron, Extron QSC, Polycom, Cisco, Microsoft (MS) Skype for Business (SFB), etc. Any industry related courses, or experience is an assetAvixa CTS, CTS-I, CTS-D, or any other manufacturer certification would be considered an asset Advance knowledge of:1. Audio (DSP, DANTE, AVB, wireless microphones), control, video (DM, XTP, Streaming), video conferencing (Polycom, Cisco, SFB)2. In-room scheduling solutions3. Video walls4. Digital signage
Industrial designer
Nerval Corporation, Sherwood Park, AB, CA
Title:Industrial designerJob TypesRegular jobTerms of Employment:Full Time, PermanentSalary:$36.90 Hourly, for 35.00 Hours per weekAnticipated Start Date (at the latest in 3 months):As soon as possibleLocation:1001 Buckingham DriveSherwood Park, ABT8H 0X5(1 vacancy)OverviewLanguagesEnglishEducationCollege/CEGEPExperience1 year to less than 2 yearsResponsibilitiesTasksConsult with client, engineers or production specialists to establish product requirements, Prepare manufacturing drawings, specifications and guidelines for production and construct prototype of design, Prepare design concepts, sketches or models for approval, Analyze the intended use of products and user preferencesAdditional informationWork conditions and physical capabilitiesWork under pressure, Tight deadlines, Attention to detailBenefitsHealth benefitsDental plan, Health care planEmployer: Nerval CorporationHow to applyBy emailBy mail1001 Buckingham DriveSherwood Park, ABT8H 0X5
Senior Web Designer to implement existing and future IM/IT projects
S.i. Systems, Ottawa, ON
Our valued public sector client is in need of a Secret cleared Web Designer to implement existing and future IM/IT projects. Design web application and web site user interfaces that must be: Easy to use, understand and navigate; Consistent with Responsive Web Design best practices. Able to adapt to a wide variety of screen types (smartphones, laptops, desktops) and input methods (touch screen, mouse, keyboard); Compliant with Government of Canada web standards (http://tbs-sct.gc.ca/ws-nw/index-eng.asp) for accessibility, usability and interoperability; and Consistent with identified user requirements. The Contractor must provide a resource that has the knowledge, experience, and the expertise to perform the following tasks which include but are not limited to: Create and adapt graphic designs for use on web sites and web applications; Create UX (User Experience) flows and screens using wireframing tools; Create and apply designs that maximize usability of existing objects; Perform architectural modeling to ensure consistency of the design with existing work; Assess the impact of the new requirements on existing web applications; Work with application developers to connect the user interface with application functionality; Develop the user interface using computer code, based upon design and Command and Control IM/IT system requirements documents; Unit test the code prior to releasing it for integration testing. Experience with the following: i. Angular ii. Material design iii. Bootstrap iv. JavaScript ES6 v. SASS or LESS CSS extensions vi. React vii. Typescript viii. Webpack ix. Vue x. Aurelia xi. Wireframing tools xii. Graphic design tools (like Sketch, Pencil, Photoshop or Adobe XD); Apply
Intermediate UX Designer to define interaction models, user task flows, and UI specifications for the enhancement of a web portal system. 
S.i. Systems, Ottawa, ON
Our valued Public Sector client is in need of an Intermediate UX Designer to define interaction models, user task flows, and UI specifications for the enhancement of a web portal system. The client is in need of resources to maintain and enhance the MAA web portal system. Maintain MAA web portal system - Portal maintenance activities include break/fix (i.e. bug fixes), software and database modifications, and minor feature enhancements of the existing system to ensure an efficient delivery process. Enhance MAA web portal system - Portal enhancement projects include major enhancements to the enterprise and program level functionality within the portal. The initial project, planned for 2022, will enhance the MAA portal to increase portal usage by the programs participants through improved timeliness of information to end users (digital versus paper); new program functionality and continuous improvements to user experience. Additional projects are anticipated in future years to migrate existing programs and to develop new programs on the MAA portal. We are looking for someone with the following, but not limited to, experience: 5 years experience as a UX Designer Experience as a UX Designer, on a minimum of three different Web Application Development or Enhancement projects conducting the following: Understanding and defining users’ needs Developing designs, that apply human computer interaction (HCI) elements of design and best-practices, for the improvement of an existing website or Web Application; Creating a Prototype of the recommended design; Coordinating and conducting usability testing of the Prototype for user feedback; Analyzing results to determine insights; Documenting recommended changes to the design based on insights; and Following an iterative process to further develop/evolve and test Prototypes until the design is finalized 2 projects of experience conducting the following tasks associated with application usability: Conducting usability studies; Conducting heuristic analyses and implementing web design best practices; and Applying defined web accessibility principles to designs, including but not limited to Web Content Accessibility Guidelines (WCAG) version 2.0 or higher. 2 projects of experience iteratively developing and providing designs for a website or web application that: were integrated into the website or Web Application in production; and resulted in tested or measured improvements to the usability of that website or Web Application. 2 projects of experience conducting the following tasks to define the website or Web Application’s usability: Creating Journey maps, to outline user personas paths, aims, and feelings related to accomplishing identified goals (products or services) with/from the organization; Creating user task flows, to detail the client/business and user steps involved in a user accomplishing identified goals; and Creating interaction models, to detail the stepsusers must take within a website or Web Application to accomplish identified goals. 2 projects of experience developing prototypes including conducting each of the following tasks: Developing user interface (UI) specifications; and Developing Prototypes, of at least two different levels of Fidelity, which were used to validate design elements with users. Apply
UX Designer Senior Associate
PwC, Toronto, ON
A career in Products and Technology is an opportunity to bring PwC's strategy to life by driving products and technology into everything we deliver. Our clients expect us to bring the right people and the right technology to solve their biggest problems; Products and Technology is here to help PwC meet that challenge and accelerate the growth of our business. We have skilled technologists, data scientists, product managers and business strategists who are using technology to accelerate change. Our internal facing team collaborates with the PwC product teams to help operationalize, deploy and automate our technology products. Our team provides white-glove support and runs, operates and maintains the product with the highest level of standards. Meaningful work you'll be part of As a UX Designer, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to: • Collaborative Ideation: Lead and facilitate brainstorming sessions and collaborative ideation with cross-functional teams to generate innovative design concepts and ideas • Journey Mapping: Map customer journeys from both a product and service design perspective, capturing the end to end experience, experience KPIs, touchpoints and interactions • Design Strategy and Service Design: Lead the development of experience blueprints that addresses the need for a cohesive experience flow between the business itself as well as the end users. Pull from different sources - like user experience, product management, and marketing - in order to create and optimize powerful experiences that can be delivered seamlessly • Wireframing and Prototyping: Create wireframes and interactive prototypes that illustrate design concepts and user flows. Iterate and refine designs based on feedback and usability testing results • UI Design & Writing: Design visually appealing and consistent user interfaces that align with the company's brand and design guidelines. Additionally, display strong UX writing skills that help to build great user experiences • User Research: Perform an array of UX research techniques to gain a deep understanding of user needs, behaviors, and pain points • Research Analysis: Conduct, analyze, and synthesize user research data to inform design decisions and balance user desirability with technical feasibility and business viability • Usability Testing: Conduct usability testing sessions to gather feedback and insights from users. Utilize test results to identify areas for improvement and refine design solutions • Accessibility and Inclusivity: Advocate for accessibility and inclusivity in design, ensuring that products cater to diverse user needs and comply with accessibility standards. Also, be an advocate for accessibility within the team and organization Experiences and skills you'll use to solve • Proven experience as a UX Designer or similar role, with a portfolio showcasing strong UI and UX design skills • Master's degree in Interaction Design, Graphic Design, Human-Computer Interaction (HCI), or a related field • Proficiency in industry standard design tools and frameworks, such as: Figma, Sketch or Adobe, Mural, Miro or InVision Freehand, Asana, Azure DevOps or Jira and Agile or Scrum Software Development Methodology • Solid understanding of user-centered design principles and practices (e.g. Design Thinking or Human Centric Design) • Experience creating or familiarity with: User Personas, Experience/User Journey Mapping, Stakeholder and User Interviews, Primary/Secondary User Research Methods, Wireframes, Low and Hi-Fi Prototyping, User Testing Strategies and UI Design • Experience with user research methodologies and the ability to collaborate with researchers to translate insights into design solutions • Experience with Service Design and/ or Web Accessibility is a bonus •A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives PwC BC Region Pay Range Information The salary range* for this position is $69,600 - $ 153,800 , plus individuals may be eligible for an annual bonus payment. Actual compensation within the range will be dependent upon your skills, experience, qualifications and geographic location . * Please note that the salary range for this position is reflected for our British Columbia region . Given our national recruiting approach, we recruit (and may hire) in other regions and therefore the salary range may differ depending on the work location . PwC is committed to competitive compensation and sharing salary ranges in accordance with applicable pay transparency legislation as they arise. Why you'll love PwC We're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be a part of amazing teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about us at http://pwc.com/ca/whypwc . Your Application to PwC We embrace new technology to deliver securely and differently for our candidates. To protect your personal information, apply at http://pwc.com/ca/careers and visit http://pwc.com/ca/applytopwc to learn more about what your recruitment experience could look like. The most connected firm through activity based working PwC Canada is committed to cultivating an inclusive, hybrid work environment - one that is collaborative, supportive and productive. We work in-person and virtually, as is best suited for our clients, teams and people . We want you to be intentional with your work, how you do it and where it's done. PwC offices are hubs of connectivity and learning. We strongly encourage our people to prioritise in-person work, whether it's in the office or at a client site. This means we expect you to be in-person (either with clients or in the office) at least half of your time. We know that hybrid work is all about balance, and capturing the benefits of in-person work is essential to your growth at the firm. Exact expectations for your team can be discussed with your interviewer. What to consider before applying • This role has the option of being based out of our Toronto and Vancouver offices At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We're committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.We're committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.
Senior Service Designer
NTT DATA, British Columbia, BC
Req ID: 266585 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Senior Service Designer to join our team in Remote, British Columbia (CA-BC), Canada (CA). NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking an experienced Senior Service Designer to join our team serving clients in Victoria, British Columbia (CA-BC). This role can be hybrid and is expected to work in the PST time zone. Job Duties & Responsibilities: As a Senior Service Designer, you will lead the design and delivery of innovative and user-centric services that enhance the overall customer experience. You will work collaboratively with cross-functional teams to understand user needs, business requirements, and technological constraints, translating them into effective service solutions. This role requires a strategic mindset, strong design thinking skills, and the ability to lead and mentor junior team members. Responsibilities: • Service Design Leadership: • Lead the end-to-end service design process, from research and ideation to prototyping and implementation. • Develop and communicate a clear service design strategy aligned with business objectives and user needs. • Collaborate with stakeholders to define service blueprints, customer journeys, and touchpoints. • Apply human-centered design principles to identify customer pain points, opportunities, and design solutions that enhance user satisfaction and engagement. • User Research: • Conduct in-depth user research to understand customer behaviors, pain points, and preferences. • Use insights from research to inform service design decisions and identify opportunities for improvement. • Collaboration: • Work closely with cross-functional teams, including product managers, developers, and business analysts, to ensure seamless integration of service design into the overall product or business strategy. • Collaborate with UX researchers to conduct user research, create user personas, and define user journeys that inform service design. Design wireframes and low-fidelity prototypes to map out user interactions and test design concepts. • Foster a collaborative and user-centered design culture within the organization. • Prototyping and Testing: • Create prototypes and conduct usability testing to validate and iterate on service design concepts. • Use feedback from testing to refine and improve service solutions. • Documentation: • Document service design processes, decisions, and deliverables to ensure knowledge transfer and maintain design consistency. • Create and maintain design documentation, such as journey maps, personas, and service blueprints. Basic Qualifications: • Degree in Computer Science, Service Design, User Experience, or a related field. • Proven 7+ years of work experience in service design, user experience design, or related roles. • Strong portfolio showcasing a range of service design projects and outcomes. • Proficiency in design tools such as Sketch, Figma, or Adobe Creative Suite. • Excellent communication and presentation skills. • Ability to think strategically and solve complex problems. • Experience working with cross-functional teams and clients. Ideal Mindset: • Human-centered: You understand human-centered design philosophy and best practices • A Practical Creative: You enjoy solving complex problems creatively but you are practical in your solutions, realizing the many constraints that may impede the "ideal" • Flexible Work Style: You work equally well in a participatory, team-based environment as well asneeding to work autonomously About NTT DATA Services NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more. NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Job Segment: User Experience, Computer Science, Application Developer, Consulting, Technology
Senior Product Designer- VP
RBC, Toronto, ON
Job SummaryWe are seeking Product Designers at all levels to join our growing team within RBCs Cash Management division. Our newly-formed Experience Design team employs user-centered design practices and methods to create extraordinary customer experiences which transform the market. You will be responsible for creating innovative digital experiences for a range of products serving our diverse customer base. The ideal candidate will have a proven record of driving innovation in a cross-functional organization to design and build the next-generation digital interfaces.Job DescriptionWhat is the opportunity? We are seeking Product Designers at all levels to join our growing team within RBCs Cash Management division. Our newly formed Experience Design team employs user-centered design practices and methods to create extraordinary customer experiences which transform the market. You will be responsible for creating innovative digital experiences for a range of products serving our diverse customer base. The ideal candidate will have a proven record of driving innovation in a cross-functional organization to design and build the next-generation digital interfaces. Please note: Toronto based role.What will you do? Collaborate closely across our cross-functional team to bring the voice of the customer to every conversation and ensure we are building the best products in the market.Independently produce, deliver, and validate high-quality end-to-end product(s), with a focus on ideating short-term design strategies and features with our product team Bring a high-performing product design skillset and the ability to leverage design thinking practices to build UI/ UX flows that balance strategic business goals with the needs of clients Understands the capabilities, strengths, and limitations of our technology stack to best align design and development to optimize efficiency, performance and user value Rationalize solutions and effectively communicate ideas and designs. Support and mentor junior designers through day-to-day design challenges .Collaborate with core team members to introduce new product features and create a better user experience based on user feedback Work within our Agile team structure and provide quality assurance on creative deliverables Ensure adherence to Accessibility guidelines while keeping Inclusivity top-of-mind What do you need to succeed?10+ years of product design experience; BA/BS degree in Design (e.g., Interaction, Graphic, Visual Communications, Product, Industrial Design) and including:Experience with a wide range of design and prototyping tools (Figma, Adobe Creative Suite, Principle). Desire to work through the entire UCD process using methods like sketching, storyboarding, diagramming, wireframing, prototyping, and user research Deep knowledge in 2-3 key areas: UX/Prototyping & Interaction Design, UI/Visual Design, Understanding Human Behavior, Business and Product Strategy, Design Thinking,Keen desire to gain in-depth knowledge of our customers and design complex financial services applications that are both intuitive and efficientThe knack to ask why? you believe in data-driven decisions that are strategically informed to drive meaningful solutions to user problems and opportunitiesA deep collaborative approach to solving challengesyou understand your gaps and work with others to move the product forward so everybody wins; support for continuous and iterative improvementyou are comfortable with feedback cycles that are openly communicative and generous within one-on-one and large team settingsBeing meticulous and detail-orientedyou advocate for beautiful visual design balanced with solid UX; an adaptive mindset that is able to navigate challenging or ambiguous problemPortfolio / Case Studies with recent work samplesNice-to-haves: Experience designing Native Apps and Responsive Web platformsFinancial Services product design experienceExperience integrating the Jobs-to-be-Done frameworkWhats in it for you?We are building something completely new in a dynamically changing industry grab this opportunity to leverage the significant resources of our business and brand to make change happen in the real world. In addition, we offer;A comprehensive Total Rewards Program including bonuses and flexible benefitsA dedicated manager who will support, coach, and work with you to develop an individual career growth planStrong support from our personable Leadership teamAbility to make a difference and lasting impactAn agile, collaborative, progressive, and high-performing teamJob SkillsAdditional Job DetailsAddress:RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity:TORONTOCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Capital MarketsJob Type:RegularPay Type:SalariedPosted Date:2023-06-13Application Deadline:2024-04-30Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
Senior Microsoft Power Platform Developer
High Tech Genesis Inc., Montreal, QC, CA
HTG is looking for a Power Platform Developer you will be responsible for developing and supporting new and ongoing technical solutions related to MS Power Platform and MS SharePoint. You will also support operational application systems, including design, development, and testing.Roles and responsibilities:• Be Involved in all phases of Software Development Life Cycle (SDLC) including requirements gathering, analysis, design, development, testing and production• Support post-production in agile development environment methodologies• Create prototype of the application for demo before developing the application• Create and maintain custom power flow and automatization to support enterprise solution integration• Create and maintain custom forms using PowerApps and Approval Workflow• Key POC for the support, including documentation for externalization• Deliver full administration support for SharePoint online environment, including creating and managing sites, managing groups and permissions, according to IS policies and rules.• Use Promoted Links to create a Site Navigation on root site collection to enable easy navigation for users• Use PowerShell to enable SharePoint "modern" sites classification, configure retention for OneDrive and create multiple SharePoint groups and manage access to groups• Manage end user accounts, permissions, and access right requirements, according to IS policies and rules• Prepare end-user documentation and troubleshooting guides• Integrate Power BI reports and dashboards into SharePoint so users can make better business decisions• Accomplish administration tasks such as managing sites, users, and groups by using PowerShell scripts or PowerFlow• Introduce and integrate Office 365 application/features such as Yammer, Planner, Delve, and Teams to support more advanced SharePoint capabilities• Design using SharePoint Online Provisioning Service and organize intranet with SharePoint hub sites• Adhere to company and department procedures• Assist with developing materials and end-user• Create technical and user documentation for the developed application• Conduct formal and informal meetings with multiple users to collect requirements and provide solutions to existing problemsRequired skills and experience:• 6 plus years of Microsoft certification with development experience in Microsoft Power Platform and SharePoint• Hands-on experience in designing and developing cloud solutions based on Microsoft Power Platform using Power Apps, Power Automate, Power BI, Power Apps Portal and Common Data Service (CDS)• Hands-on experience in developing and utilizing OOTB SharePoint Components including Lists, Views, Content Types and Web Parts• Experienced in Power Automate Working with services, triggers, actions, conditions, parallelism, and loops. Working with services, triggers, actions, conditions, parallelism, and loops Knowledge to run flows on schedules, calling custom business services - Using approval options, observing flows, Team flows- Extending Power Apps with Flow - Extending Flow with Power Apps• Experienced in using and managing Office 365 components such as Office 365 Group, OneDrive, Teams, Planner, Stream, Sway, To-Do, OneNote Yammer and Office Online• Experienced in Various SharePoint administrative activities such as, SharePoint security implementation and PowerShell based automation• Experienced in InfoPath, Power App, Nintex form in designing, developing, and defining data structures of electronic form and integrating within the SharePoint platform• Experienced in branding and modifying the look and feel of SharePoint using HTML, CSS, Master Page, page layout, Site Navigation and SharePoint Designer• In-depth knowledge and experience in Software Development Life Cycle (SDLC) based on agile methodology and scrum processSoft skills:• Strong leadership skills• Highly structured and organized• Strong analytical skills• Holds excellent communication and presentation skillsNote 1: You MUST be legally entitled to work in Canada (i.e., possess Canadian Citizenship, Permanent Residency or Valid Work Permit).Note 2: High Tech Genesis Inc. is an Equal Opportunity Employer.Note 3: Please submit an MS Word version of your resume when applying for this position.Note 4: Salary is commensurate with experience.
Senior Customer Experience Design Manager (CX)
Coast Capital Savings, Surrey, BC
Location: BC (Vancouver-GVA) and ON (Toronto - GTA) Job Type: Full Time myWork Options: In-person, Hybrid Starting Salary Range: $106,800 Background Screening Requirement: Enhanced Criminal Record Check (every 5 years) Credit Check (every 5 years) Identity Verification Education Verification Employment Verification References What's the job? As a member-centric design practitioner, you will partner with internal stakeholders across the organization, demonstrating the value of experience design while ensuring that end-to-end experiences and associated design concepts are created based on insights and support the execution of the corporate strategy. Reporting to the Director, Member Experience Design, the Senior Member Experience Design Manager is a collaborative leader who will promote and advance the practice of experience design throughout Coast Capital. Drawing on best practices in service design (SD) and user experience design (UX), the successful candidate will be responsible for planning and leading all aspects of design projects focused on understanding and fixing end-to-end experiences based on an assigned portfolio of customer journeys. What you'll get to do: Contributes to project scoping conversations and creates and builds end-to-end project plans in consultation with internal stakeholders Prepares and manages detailed work plans Leads the day-to-day implementation of design projects and initiatives Participates in the management and promotion of the Coast Capital Journey Management system through day-to-day project work Acts as a subject matter expert in service design, journey mapping, co-design and prototyping areas. Stays on top of and appropriately draws upon best practices in human-centred design Learns new design software and tools to support day-to-day design work as required Coaches peers on key aspects of human-centred design (e.g., how to create a journey map or do research synthesis) Plans, manages and facilitates remote, in-person and asynchronous member and internal stakeholder workshops (e.g., alignment, validation sessions, co-design workshops etc.) Plans, manages and visualizes a variety of strategic design artifacts, including journey maps, service blueprints, user flows, and personas intended for a variety of audiences, including operational and implementation teams and senior executives. Upload design assets to the Journey Management platform using the standardized workflow and taxonomy. Plans and presents design concepts, research insights and strategies to a variety of stakeholders across the organization Plans and oversees the execution and synthesis of secondary research activities, including desk research, literature reviews, and service audits. Creates and implements research synthesis strategies (e.g., affinity mapping and thematic analysis) to code data and identify relevant user insights, pain points and opportunities Creates detailed digital and analogue design prototypes and documentation (e.g., web interfaces, business models, service concepts, value propositions, and sketches) using a variety of design tools, including Sketch, Adobe Creative Suite, Figma, Confluence, Miro Collaborates across teams and departments to socialize work, seek out feedback, and assess the feasibility of concepts Who are we looking for? Bachelor's Degree/Specialized Certification in Service Design, Industrial Design, Business, or related field A minimum of 7+ years experience working in service design, experience design, CX strategy, and product strategy in an agency, in-house environment, or a closely related field is required. A detailed portfolio of previous design projects that demonstrates a deep understanding of how to improve end-to-end experiences. An understanding of the nuances of the financial services sector and the unique regulatory requirements faced by credit unions would be an asset, as well as an understanding of the concept of Journey Management. Demonstrated track record of planning and leading complex design projects from beginning to end that involve multiple stakeholders Strong oral, written, and visual communication skills, with an ability to prioritize relevant information and tailor it to the level and experience of the audience Deep understanding of service design and human-centred design methodologies and techniques, with a particular emphasis on the technical aspects of implementation Ability to lead and conduct member-facing qualitative research confidently and professionally Excellent critical thinking skills needed to synthesize information and research into compelling storytelling artifacts A visual thinker who can communicate ideas to audiences in an empathic and user-friendly format Skilled at producing high-quality and detailed design artifacts such as journey maps, service blueprints, and personas Capable of building 2D, 3D, and 4D experience prototypes using a variety of industry platforms and software, including Figma and Adobe Creative Suite Organized and capable of facilitating workshops with confidence Skilled at quickly learning new programs to support day-to-day work, providing clear and insightful feedback to designers of differing skill levels, and justifying design decisions with evidence A self-directed leader who is calm under pressure and can exercise sound judgment in ambiguous situations An empathic team player who proactively builds relationships with colleagues and can influence outcomes across the organization A systems thinker who can connect the dots across bodies of work, parts of the organization, and strategic priorities Problem solver who is resourceful, action-oriented, and skilled at navigating conflicts that arise in self-organizing teams Organized and detail-oriented Tenacious and persistent when it comes to getting work done - even under challenging circumstances Committed to the principles of equity, diversity, and inclusion Equity, Diversity & Inclusion at Coast Capital Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital. At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community. We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact [email protected] or call 778-391-5836. We will work with you to meet your needs. Why join Coast Capital Savings? Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities. Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive. A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership. Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role. Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle. Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's. Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits. Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year. An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards. We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities. Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice. D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Managed Services Senior Technical Solutions Architect
PwC, Toronto, ON
A career in Products and Technology is an opportunity to bring PwC's strategy to life by driving products and technology into everything we deliver. Our clients expect us to bring the right people and the right technology to solve their biggest problems; Products and Technology is here to help PwC meet that challenge and accelerate the growth of our business. We have skilled technologists, data scientists, product managers and business strategists who are using technology to accelerate change. Our team is responsible for the entire vision of a technical system to solve a specific purpose. We are comprised of individuals with a focus in Business, Information, Application / Solution and Infrastructure Architecture. Meaningful work you'll be part of As a Managed Services Senior Technical Solutions Architect , you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to: • Create technical definition around customer objectives in complex situations, develop solution strategies, motivate and mobilize resources, and deliver results • Architect and/or transition significant infrastructure solutions • Design and deliver distributed applications, fault tolerance and recovery, low latency application designsas a technical solutions architect • Work with internal teams, client technical teams, client executives, and partners to manage and deliver successful solutions during implementation stage • Work as a trusted technical advisor to clients and project members to solve complex technical challenges, and establish credibility & build trusting relationships with key Business & client stakeholders • Demonstrate experience with estimation methodology and cost levers involved in infrastructure managed services solutioning across different technical domains such as server, storage, network, end user support, service desk, cloud platforms, etc. • Understand infrastructure managed services activities across different technical domains such as IaaS, PaaS, servers, storage, network, end user support, service desk, security, others • Design applications or services within the organization • Actively support the implementation, and execution of the processes for the definition, maintenance, and compliance management of the Enterprise Architecture • Demonstrates experience in/with project management, communication, and stakeholder management skills with the ability to work well with a cross-functional and geographically dispersed team and customer base, broad architecture skills, covering application, infrastructure, data and integration, systems design, with the ability to architect or explain complex systems interactions, scalable enterprise solutions, monitoring tools & KPIs, a n d hyperscalers based cloud native solution • Shape and deliver digital products to meet and exceed the expectations of our clients and our own quality criteria • Be actively involved in planned or unplanned business development activities to help identify and research opportunities on new/existing clients • Continue to develop internal relationships and developing your PwC brand • Continue to grow personal skills in alignment with the Company and Managed Services s trategy Experiences and skills you'll use to solve • Bachelors or Masters degree in Computer Science or Engineering • Azure/Google Cloud Platform or Amazon Web Services certifications - Solutions Architect preferred • Microsoft Development Certifications preferred • Experience working extensively in large scale system solution implementations with hands-on experience • Strong experience with Azure Cloud Platform and Services • Cloud-ready architectures utilizing infrastructure and platform cloud services for Azure, AWS, GCP • Service-oriented, event-driven and microservices architectures • Containerization, and experience in using Docker and/or Kubernetes • Web /Mobile architecture Angular / React stacks • Persistence such as RDBMS/NoSQL (MS SQL, Mongo DB) data stores and appropriate use cases • Rapid-prototyping workflows and development tools • DevOps such as CD/CI, virtualization, automation, continuous integration • Experience with software development tools and defect tracking systems like JIRA, Azure DevOps • Experience with automation testing tools ( Selenium, JMeter, SoapUI, Postman) • Working with high level UX principles such as user stories, persona building, prototype/prototype development approaches and information architecture and customer/product research methodologies • Experience with Agile methodologies • Extensive hands-on experience with Azure Cloud, Azure Functions and Logic Apps, Azure Integration Services, LINQ, MS SQL Server, .NET, .NET Core, MVC, Entity Framework, Angular, GitHub, Azure DevOps, Bootstrap, JQuery , Google Apps Script • Experience with GCP, AWS, RPA, Microsoft Fabri c, Azure Databricks , Asana, Data Analytics Tools (Alteryx, Tableau, Power BI), BizTalk, Big Data / Analytics / AI tools is nice to have . • A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives Why you'll love PwC We're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be a part of amazing teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about us at http://pwc.com/ca/whypwc . Your Application to PwC We embrace new technology to deliver securely and differently for our candidates. To protect your personal information, apply at http://pwc.com/ca/careers and visit http://pwc.com/ca/applytopwc to learn more about what your recruitment experience could look like. The most connected firm through activity based working PwC Canada is committed to cultivating an inclusive, hybrid work environment - one that is collaborative, supportive and productive. We work in-person and virtually, as is best suited for our clients, teams and people . We want you to be intentional with your work, how you do it and where it's done. PwC offices are hubs of connectivity and learning. We strongly encourage our people to prioritise in-person work, whether it's in the office or at a client site. This means we expect you to be in-person (either with clients or in the office) at least half of your time. We know that hybrid work is all about balance, and capturing the benefits of in-person work is essential to your growth at the firm. Exact expectations for your team can be discussed with your interviewer. At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We're committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.We're committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.
Audio Visual Programmer (Crestron)
CGI Group, Quebec City, QC
Position Description: Location: Ideally located in the Montreal or Quebec City regions, though other Canadian locales will be considered provided they meet bilingualism requirements in French and English.Candidates proficient solely in French are welcome to apply.We are seeking a highly skilled and experienced Audiovisual Programmer to join our dynamic team. The ideal candidate will have a minimum of three (3) years of hands-on experience in programming and controlling audiovisual equipment. The candidate should be proficient in using one or more of the following software and programming languages: Symetrix Composer, Crestron SIMPL Windows, Crestron SIMPL+, Crestron Toolbox, Crestron Vision Tools, AMX N-able, Extron PCS, C, C++, C#, HTML, HTML5, JavaScript, Python, and Q-SYS Open. Your future duties and responsibilities: -Design, develop, and implement programming solutions for audiovisual systems using a variety of software and programming languages.-Program and control audiovisual equipment to ensure seamless and efficient operation, meeting the specific requirements of each project.-Work closely with cross-functional teams, including project managers, technicians, and other programmers, to ensure successful integration of audiovisual systems.-Identify and resolve programming and technical issues in a timely manner to ensure optimal performance of audiovisual systems.-Create comprehensive documentation for all programming solutions, ensuring clarity and ease of understanding for both internal teams and end-users.-Keep abreast of industry trends, emerging technologies, and advancements in audiovisual programming to contribute innovative ideas to projects. Required qualifications to be successful in this role: -Minimum of three (3) years' experience in programming and controlling audiovisual equipment.-Certifications: Crestron Master and Q-SYS level 2 programmer certifications.-Programming Languages: Proficiency in one or more of the following: Symetrix Composer, -Crestron SIMPL Windows, Crestron SIMPL+, Crestron Toolbox, Crestron Vision Tools, AMX N-able, Extron PCS, C, C++, C#, HTML, HTML5, JavaScript, Python, and Q-SYS Open.-Must be fluent in French, English is an asset-Communication Skills: Excellent communication and interpersonal skills to collaborate effectively with team members and clients.-Problem-Solving: Strong problem-solving skills with the ability to troubleshoot and resolve technical issues efficiently.-Adaptability: Ability to adapt to changing project requirements and work in a fast-paced environment. Skills: French What you can expect from us: Together, as owners, let’s turn meaningful insights into action.Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Lead Product Management
PwC, Toronto, ON
A career in Products and Technology is an opportunity to bring PwC's strategy to life by driving products and technology into everything we deliver. Our clients expect us to bring the right people and the right technology to solve their biggest problems; Products and Technology is here to help PwC meet that challenge and accelerate the growth of our business. We have skilled technologists, data scientists, product managers and business strategists who are using technology to accelerate change. Our team are the general managers of commercial and internal products. They sit at the intersection of the business, user experience, and the technology that solve our customer and end-user problems. They design, develop and manage activities for a specific product or group of products from product definition and planning through production, release, and end of life. Product Management's involvement lasts throughout all stages of a product's lifecycle including modifications, upgrades, maintenance of the product or product line. For commercial products, it also includes commercialization, Go To Market planning, sales, and other key business support activities.In this role, the Lead Product Management will advise on the firm's most important proprietary software products (built, configured, and/or 'imported' software solutions). Foster strong relationships with key stakeholders ensuring alignment with business goals. Furthermore, you will be overseeing, managing, and coaching a group of Product Managers and Product Associates to help achieve software, business, and career goals. Meaningful work you'll be part of As a Lead Product Management, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to: • Mature our Product Management function within Products & Technology and across a matrixed organization like PwC. Identify and implement methods, workflows, systems, tools and templates to enable a successful team of talented and ambitious product managers • Ensure the success of all products in your Portfolio by developing and meeting success criteria and performance KPIs, and make the appropriate decisions to maximize the business value created from the overall portfolio investment • Be accountable for a portfolio of enterprise-grade software and realize commercialization and adoption targets. Rationalize and case-make for investment. • Monitor, evaluate, and evolve methods, models, tools, and processes in anticipation or response to material changes to our mission and industry best practices • Standardize our craft so that we can deliver quality consistently. This includes sustained adoption of templates and tools for software design, delivery, and measurement • Establish resource planning processes, forecasting, and allocation of people across the product portfolio. Includes continually evaluate staffing and operations models to map skills to a range of delivery priorities ranging from high business criticality applications through to one-off initiatives • Connect with international PwC member firm s to share and/or receive leading practices and lessons learned from Product & Technology groups • Sponsor team-led programs, projects, or initiatives that enhance our ways of working, our sense of community, and our diversity and inclusivity • Drive recruitment activities to attract and hire team members, particularly in broadening the team's skills and capabilities • Procure and deploy learning and development programs to support innovation, embrace Human-centered Design, and inspire our teams • Engagement with our Alliance Partners at events to amplify brand awareness for our firm and our function Experiences and skills you'll use to solve • Previous experience working in a product, professional services, consulting, or IT portfolio management capacity • Educational experience in Design, Business, Computer and Information Science, Engineering • Certification in Design Thinking, AgilePM , SAFe , Scrum, PMI-ACP is preferred • Managed the entire product lifecycle, from concept to delivery, ensuring alignment with business objectives and customer needs • Worked closely with sales, compliance, data privacy and security, engineering, data science, design, and marketing teams to prioritize features, manage dependencies, and deliver high-quality products on time and within budget • Reviewing and evaluating competitor analyses for proposed product ideas, driving appropriate segmentation approaches and developing preliminary business cases which are refined and evolved as more information emerges through user research and testing • Demonstrate a track record of excellence in various aspects of user experience design and research, including generative and evaluative research methodologies, persona development, and crafting future state service blueprints and journey maps • Proficiency in developing user stories, prototypes, and information architecture knowledge is essential. Showcase expertise in customer and product research methodologies, such as A/B testing, and demonstrate competence in both qualitative and quantitative data gathering and analysis techniques • A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives PwC BC Region Pay Range Information The salary range* for this position is $ 121,900 - $ 2 0 3,200 , plus individuals may be eligible for an annual bonus payment. Actual compensation within the range will be dependent upon your skills, experience, qualifications and geographic location . * Please note that the salary range for this position is reflected for our British Columbia region . Given our national recruiting approach, we recruit (and may hire) in other regions and therefore the salary range may differ depending on the work location . PwC is committed to competitive compensation and sharing salary ranges in accordance with applicable pay transparency legislation as they arise. Why you'll love PwC We're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be a part of amazing teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about us at http://pwc.com/ca/whypwc . Your Application to PwC We embrace new technology to deliver securely and differently for our candidates. To protect your personal information, apply at http://pwc.com/ca/careers and visit http://pwc.com/ca/applytopwc to learn more about what your recruitment experience could look like. The most connected firm through activity based working PwC Canada is committed to cultivating an inclusive, hybrid work environment - one that is collaborative, supportive and productive. We work in-person and virtually, as is best suited for our clients, teams and people. We want you to be intentional with your work, how you do it and where it's done. PwC offices are hubs of connectivity and learning. We strongly encourage our people to prioritise in-person work, whether it's in the office or at a client site. This means we expect you to be in-person (either with clients or in the office) at least half of your time. We know that hybrid work is all about balance, and capturing the benefits of in-person work is essential to your growth at the firm. Exact expectations for your team can be discussed with your interviewer. At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We're committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.We're committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.
SAP iXp Intern - UA Designer
SAP, Vancouver, BC
We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now! What we offer Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now! About the SAP Internship Experience Program: The SAP Internship Experience Program is SAP's global, paid internship program that provides university students with the opportunities to find purpose in their careers. Three reasons to intern at SAP: Culture of collaboration: Meet with mentors, make new friends across the globe and create a thriving personal network. Project-driven experience: Gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables. Gain visibility: With SAP Internship Experience Program in your title, you'll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips. About the team: As a User Assistance Designer working in the Design Services team, you will be supporting and working with a group of talented and motivated colleagues who create help content. You will participate in a wide range of projects, including writing and editing help content, developing videos and diagrams, and researching how to best serve our customers; specific tasks will depend on your aptitudes, your interests, and the priorities for the organization. You will use Jira, Microsoft Office, Figma, Camtasia, and the Adobe Creative Suite, in addition to SAP solutions such as SAP Analytics Cloud and SAP Datasphere, to provide the best help experience possible. What you'll do: Position Title:SAP iXp Intern - UA Designer Location: Vancouver, BC Internship Duration: 8 months In this role, you'll: We are looking for someone eager to learn, creative, and resourceful, who has excellent communication skills, and can work both independently and collaboratively. Some examples of your work responsibilities may include: Assessing existing help content for comprehension and recommending changes; developing additional help content as required Developing diagrams that illustrate key concepts (templates and instructions provided) Scripting, recording, editing, and publishing How To videos on SAP Analytics Cloud features (training, templates, and instructions provided); contributing to other video projects based on your experience including simple animations as necessary. Participating in research projects to understand customer needs and synthesizing data into recommendations for product or help changes Communicating and collaborating with colleagues across all levels, teams, and locations; taking ownership of smaller projects Who you are: We're looking for someone who: Demonstrates excellent written and spoken English Has strong visual design skills Can analyze the learning needs of diverse user groups Has excellent written communication skills good presentation skills Understands the fundamentals of people-centric user experience and learning principles Has demonstrated the ability to solve problems creatively and effectively and to apply analytic thinking to research and strategy Is proficient using Microsoft Word, Microsoft Excel, Figma, and is familiar with the Adobe Creative Suite. Familiarity with Camtasia, Jira, and IXIASOFT CMS, as well as the ability to learn new tools quickly is an advantage Is passionate about writing and helping others make sense of software and technology in their daily work Enjoys working on meaningful projects and is energized by life-long learning Is adaptable to challenges, flexible with changes, and enthusiastic about trying new things Has an interest in new technologies and basic coding is an advantage. #LI-Hybrid We build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the hourly base salary rate range applicable for the posted role. The targeted range for this position is 18.00 - 36.00 (CAD) CAD. The actual amount to be offered to the successful candidates will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. SAP offers limited benefits for employees hired into hourly or like roles subject to appliable plan/policy terms. A summary of benefits and eligibility requirements can be found by clicking this link: SAPNorthAmericaBenefits.com Requisition ID: 390017 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern | Additional Locations: #LI-HybridRequisition ID: 390017 Posted Date: Mar 14, 2024 Work Area: Administration Career Status: Student Employment Type: Intern Expected Travel: 0 - 10% Location: Vancouver, British Columbia, CA, V6B 1A9
Int. Experience Design Specialist to support the adoption and use of the XD measurement for a large insurance client - 4959
S.i. Systems, Toronto, ON
Int. Experience Design Specialist to support the adoption and use of the XD measurement for a large insurance client - 4959 Duration: 8 months (possibility for extension)Location: Remote (Waterloo or Toronto) Reporting to the Manager, Experience Design (XD) Strategy, the Experience Design (XD) Specialist will work with teams globally to support the implementation of XD measurement and reporting processes using an existing measurement framework. They will also support data collection and analysis for the regular XD maturity program to track the growth and evolution of the XD practice globally. The XD practice primarily includes journey and user experience (UX) designers, researchers, and writers, and DesignOps teams supporting these practitioners. Must Have Skills:3+ years of experience in experience design, user experience, behavioural economics, cognitive or social psychology, or similar Experience with measuring and reporting on qualitative and quantitative metrics and analytics.Experience across multiple digital channels, including web, mobile (web and native applications), and social channels.Understanding of various XD measurement methodologies. Nice To Have Skills:Insurance/Banking industry experienceUniversity degree or certification in related fieldExperience with Miro/FigJam or similarAgency/consulting experience Job Responsibilities:Work with XD teams globally to adopt a common approach to XD measurement using a defined framework, and compile and report on performance and improvement.Collaborate with cross-functional team members to identify priorities, support adoption and use of the XD measurement framework, and inform the evolution of common XD measurement practices.Work with colleagues within the XD Strategy team to identify opportunities to align and support ongoing and new initiatives that can address the needs of teams across the organization.Audit and inventory existing practice, product, and performance data for ongoing process refinement.Define, track, and report on key performance indicators to leaders. Evaluate and adjust measurement parameters based on their impact to the organization.Support ongoing XD maturity assessments including tool administration, survey deployment, data collection / analysis & insight generation.Build and maintain key relationships with stakeholders in Canada, US, and Asia to collaborate on measurement strategy and leverage existing approaches.Keep abreast of industry trends, digital technology, and advancements to ensure providing best-in-class services for our customers. Apply
Audio Visual Coordinator
PwC, Vancouver, BC
A career in Infrastructure and Property, within Internal Firm Services, will provide you with the opportunity to be a part of developing and managing the PwC operational infrastructure that allows us to support our people and our clients. We focus on all aspects of internal infrastructure services from real estate site selection, facilities management, and physical security to managing relationships with Firm travel partners and event planning. Our Office Services team is responsible for managing the well being of our office environment as well as responding to office requests from PwC partners and staff to help keep the office running smoothly. Meaningful work you 'll be part of As a n Audio Visual Coordinator , you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to: • Partner with internal stakeholders to assess and review meeting requirements and make recommendations. As the AV SME, consult with the client, capture their needs, advise on best options and deliver the AV services for the meeting • Oversee operation and quality of boardroom and meeting room AV technology to proactively ensure equipment is in good working order • Collaborates with the National AV leader in dev eloping long-term strategies and capacity planning to meet future AV technology needs, shares feedback on client expectations, requirements and in-office AV experiences • Develop and implement maintenance programs for AV equipment. This includes operating, maintaining , distributing, installing, configuring, repairing and upgrading various electronic products while ensuring their optimal performance • Conduct weekly sound, visual, and qua lity checks on AV equipment in client meeting rooms, project rooms, team rooms and in open collaboration spaces with tech • Be on site to deliver AV services to meetings and deal with technical emergencies or issues as required (including outside of business hours) • Troubleshoot any technical issues, assess the situation, open service requests when needed and work with contractors to fine-tune and optimize meeting room sound quality to rectify • Act as a point contact for boardroom meeting setup and fulfill any special requests. • Perform daily AV and boardroom configurations per client requests • While primarily working in the office, there may be a requirement to work from other locations. Expectations include being able to work flexible hours, sometimes outside of traditional business hours to support projects or events • Conduct regular checks and inspections in boardroom space to ensure compliance with firm standards and in accordance with the maintenance program schedule • Maintain inventory of all AV equipment in both client facing rooms and internal rooms • Utilize proper safety practices and procedures in lines with A/V equipment, and ensure all users understand safety, fire and building code • Perform other related operations duties as requested by the Team Lead/Manager Experiences and skills you'll use to solve • Assistance with other firm and business projects, initiatives or general administrative duties • Facilities support, Reception coverage, Coordination of Premier Office tasks, Meeting coordination, Service maintenance, organize small events and liaise with Meeting and Event Services (MES) for larger events • Champion the adoption of changes to firm technology, procedures and policy • Responsible for meeting room set-ups and performing general housekeeping duties as needed • Maintain professional, digital and technical knowledge through the use of firm tools, attending training sessions & establishing personal networks • Provide support for photocopying and scanning documents as required • Ability to test AV equipment and perform basic troubleshooting • Experience with basic signal flow for audio control • Working knowledge of tele/video-conferencing equipment ( e.g. Cisco) and webinar solutions ( e.g. Zoom and Microsoft Teams). • Working experience with Crestron automated boardrooms. • D iscretion in handling confidential information, ability to handle multiple priorities and flexibility to prioritize and adapt to changing demands, deadlines and work in a team environment are essential • Extensive technical knowledge and proficiency in Microsoft suite, Google Mail, Google Calendar, Teams Google Hangouts, WebEx , Eptura , PremierOffice , and other office services tools • Knowledge of collaboration tools by Cisco, Crestron Mercury systems, Google Jamboards , MS Surface Hubs, WebEx , Google Hangouts/Meet, Cisco Video Conferencing, and Cisco Jabber • Must be able to manipulate, analyze and validate data for accuracy and relevance • A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives PwC BC Region Pay Range Information The salary range* for this position is $40,000 - $66,500, plus individuals may be eligible for an annual bonus payment. Actual compensation within the range will be dependent upon your skills, experience, qualifications and geographic location . * Please note that the salary range for this position is reflected for our British Columbia region . Given our national recruiting approach, we recruit (and may hire) in other regions and therefore the salary range may differ depending on the work location . PwC is committed to competitive compensation and sharing salary ranges in accordance with applicable pay transparency legislation as they arise. Why you'll love PwC We're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be a part of amazing teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about us at http://pwc.com/ca/whypwc . Your Application to PwC We embrace new technology to deliver securely and differently for our candidates. To protect your personal information, apply at http://pwc.com/ca/careers and visit http://pwc.com/ca/applytopwc to learn more about what your recruitment experience could look like. The most connected firm through activity based working PwC Canada is committed to cultivating an inclusive, hybrid work environment - one that is collaborative, supportive and productive. We work in-person and virtually, as is best suited for our clients, teams and people . We want you to be intentional with your work, how you do it and where it's done. PwC offices are hubs of connectivity and learning. We strongly encourage our people to prioritise in-person work, whether it's in the office or at a client site. This means we expect you to be in-person (either with clients or in the office) at least half of your time. We know that hybrid work is all about balance, and capturing the benefits of in-person work is essential to your growth at the firm. Exact expectations for your team can be discussed with your interviewer. At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We're committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.We're committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.
SE RBCM G2 - Visitor Experience Designer
BC Public Service, Victoria, BC
Posting Title SE RBCM G2 - Visitor Experience Designer Position Classification Seasonal Employee RBCM G2 Union GEU Work Options Location Victoria, BC V9B 6X2 CA (Primary)Salary Range $21.71 - $24.03 hourly Close Date 4/4/2024 Job Type Temporary (Auxiliary) Temporary End Date 9/6/2024 Ministry/Organization BC Public Service -> Royal BC Museum Ministry Branch / Division Learning and Engagement Job Summary Visitor Experience Designer Learning and Engagement Engagement and UNDRIP Implementation Division 3 Full Time & 1 Part Time, Seasonal Opportunities RBCM G2 (Seasonal) Hourly Pay Rate: $21.71 - $24.03The Royal BC Museum (RBCM) was established in 1886, making it one of the oldest continually operating museums in Canada. Since its inception the museum has changed and evolved alongside the rest of the province. Today's RBCM is committed to creating community connections, gathering spaces and educational programs, and to providing opportunities for critical thinking, self-reflection, and thought-provoking experiences to people across BC and around the world.The archives were founded in 1894 and in 2003, both organizations joined together to become BC's combined provincial museum and archives, with its purpose being to broaden the understanding about our province. We are passionate about inspiring curiosity and wonder, while sharing BC's story with millions of visitors who walk through our doors and explore our website each year.IMAX® Victoria is also part of the RBCM and provides incredible immersive cinematic experiences and work in tandem to deliver inspiring educational and entertaining experiences.The RBCM, is updating not only the facilities and infrastructure, it is creating a new Collections and Research Building in Colwood, BC. It is an exciting time to join the museum team as we rethink and modernize our methods and processes, and welcome the perspectives and stories of all British Columbians.The Learning and Engagement Department develops and delivers programs that can enrich and change people's lives by providing meaning and relevance through a variety of program opportunities. The museum and archives collections are powerful touchstones through which active and thought-provoking experiences for adults, children & families and students K-12 are created.The Learning and Engagement Department also manages all aspects of visitor experience and in this respect is responsible for reviewing and operationalizing RBCM's Visitor Experience Strategy in partnership with all visitor-facing service providers including the Royal BC Museum Foundation, IMAX Theatre, catering providers, volunteers, visitor experience designers, and staff.Under the general direction of the Learning Program Developer the Visitor Experience Designer prepares and performs activities that enhance the visitor experience during the summer season at the Royal BC Museum. In this role, the individual will assume storytelling roles and/or use dramatic interpretive techniques while roaming around the surrounding areas of the feature and core galleries within the Royal BC Museum, around the precinct and the immediate downtown area as determined by the Museum. The Visitor Experience Designer will also assess the orientation/welcome experience of the Royal BC Museum visitor on a daily basis, and will work cooperatively with other 'front of house' departments (Admissions, IMAX and Volunteer Services) to initiate changes if necessary to improve functions.During our 2024 summer season, the Visitor Experience Manager will develop an in-depth knowledge of our core galleries, Helmcken House and the Stonehenge and Canadian Modern feature exhibitions and be able to use interpretive and/or applied theatre skills to welcome and engage the general public, self-guided school programs and tour groups in the lobby, galleries and at special events, and outreach programs.We are currently looking for Visitor Experience Designers who bring a wealth of expertise to our team. The ideal candidates will have some post-secondary education in theatre, hospitality or tourism, and/or education, experience with "people management" and/or other customer service related activities as well as experience with public speaking in front of large audiences and/or tour/school groups. They will require the ability to put personal skills like imagination, emotional honesty and empathy at the service of a creative process and Understanding and appreciation of how to communicate effectively to different cultures; an ability to focus and listen.The ideal candidate will possess excellent communication skills, both verbal and written and have the ability to communicate comfortably, with tact and diplomacy as well as the ability to answer, refer or act on a wide variety of enquiries. Our successful Visitor Experience Designer will require the ability to speak English with preferred ability to speak one (or more) of the following languages: Cantonese, French, Spanish, German, Japanese, Korean, Punjabi and/or Tagalog.Throughout the timeframe of the position (May 6 - September 6), individuals must be available and flexible to commit to working days, weekends and statutory holidays, they must also be available for on-call substitution work and must have no objection to wearing the uniform provided by the museum. If you meet these criteria, we invite you to apply and contribute your expertise to our dynamic team.Before you apply for this position, you must meet the eligibility requirements. To be eligible to work in Canada, you must be a Canadian citizen or permanent resident of Canada or authorized in writing to work in Canada under the federal Immigration Act. Eligibility to work in Canada is granted through citizenship, permanent resident status, or a work permit.An eligibility list may be established for future temporary and/or permanent vacancies. How to Apply:Your application must clearly demonstrate how you meet the job requirements listed with the job profile.Please submit your resume and cover letter in pdf format by Thursday, April 4, 2024 at 11:59 pm (PST) with the following subject line: Last Name, First Name, RB2024-15 via email to: [email protected] Additional Information:This position requires a Criminal Records Check under the BC Public Service Screening Policy and the Criminal Records Review Act. All applicants must be legally entitled to work in Canada (i.e., have Canadian citizenship or permanent resident status).The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) person seeking work or already employed in the BC Public Service. For guidance on applying and/or preparing for an interview, please contact [email protected] or call #778-405-3452.Job Category Social Services
Senior Instructional Designer (Contract)
Teck Resources, Vancouver, BC
As Canada's largest diversified mining company, Teck is committed to providing the world with essential resources safely and sustainably. We have a rich history of consistently driving innovation, harnessing cutting-edge technology, and cultivating a dynamic environment that empowers our employees to shape the future. The Senior Instructional Designer will be responsible for leading all aspects of curriculum development, including the effective design, development and delivery of training through Teck's Learning Management System, as well as class-based and on-the-job training. You will play a meaningful role in supporting and evolving the organization's training initiatives, with overall responsibility for e-learning and curriculum design and development.This position offers a 6-month contract to start, with a potential for extension. Don't miss out on this exciting opportunity to become part of one of Canada's leading mining companies and join our team! Responsibilities: Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures Developnew courses in Articulate Storyline and Articulate Rise and working with subject matter experts to plan, review and revise material for each business unit Develop a training tailored program, including content creation, curriculum design, and instructional materials development Implement assessment methods to verify user competence throughout the training program, including continuous evaluation and formal assessments at the program's conclusion Conduct post-training evaluations at intervals of 3, 6, and 9 months to ensure the retention and application of acquired skills, adjusting training strategies as needed to improve long-term efficiency Updatecourse information, videos, graphics in Storyline and Rise Launchnew and updated courses in Teck's LMS, Success Factors Participatein the assessment of the training needs of internal business clients and prioritizeeLearning initiatives Transcribe needs analysis and functional specifications into detailed training materials Supportongoing improvements in the efficiency of training content and changing delivery methods Providesupport for instructors and end-users using designated curricula in all modalities Qualifications: 8-10 years' work experience directly related to enterprise instructional design 5+ years of proven experience with learning methods and crafting learning content for adult learners Deep understanding of eLearning solutions in a corporate environment Undergraduate degree in Adult Education, Media Studies, Education Technology or a related field Experience crafting and developing eLearning material using authoring tools such as: Easy Generator, Captivate, Camtasia, Articulate Storyline, Lectora Hands-on experience with media converters, audio editors and converters, video editing software LMS administration proficiency Why Join Us? At Teck, we offer more than just a job - we provide a pathway to personal and professional enrichment. With captivating projects set against stunning backdrops, a culture of inclusivity and collaboration, and boundless opportunities to learn and grow, joining us means embracing a fulfilling and dynamic career adventure. As a contractor, you'll add your expertise and work alongside experienced professionals on projects that challenge and inspire. We're dedicated to fostering your growth through coaching, training, and a commitment to safety. Your contributions will make a difference, not just in your career, but in our ongoing success. Teck offers a wide array of permanent career opportunities and your role as a contractor can be a stepping stone to exploring different positions within our organization. We're committed to helping you chart a dynamic and rewarding career path. The actual wage rate offered is determined based on the successful candidate's relevant experience, skills, and competencies and considers internal equity. About Teck At Teck, we value diversity. Our teams work collaboratively and respect each person's unique perspective and contribution. Qualified applicants interested in joining a dynamic team are encouraged to submit a resume and cover letter electronically. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted. Teck is a diversified resource company committed to responsible mining and mineral development with major business units focused on copper, steelmaking coal and zinc, as well as investments in energy assets. Teck has been named one of Canada's Top 100 Employers for seven consecutive years. Teck has also been named to the Forbes list of the World's Best Employers for the past two years and is one of Canada's Top Employers for Young People . Headquartered in Vancouver, Canada, its shares are listed on the Toronto Stock Exchange under the symbols TECK.A and TECK.B and the New York Stock Exchange under the symbol TECK. Learn more about Teck at www.teck.com or follow @TeckResources Job Segment: Instructional Designer, Learning, E-Learning, Coal Mining, Education, Human Resources, Mining Apply now »
Senior Systems Analyst (SAP BW)
Ontario Power Generation Inc., Toronto, ON, CA, MG X
Status: Regular Full timeWorking Conditions: Hybrid Work Environment (3 days in office)        Education Level: 4 years of University degree in computer science or equivalent education.Location: Toronto, OntarioShifts(s): DaysTravel: 10% Deadline to Apply: February 27, 2024. Electrify your career and help build a brighter tomorrow.Every generation has a challenge that defines them. At OPG, we are calling on all innovators, disruptors, thought leaders and change-makers. Join us to electrify life in one generation and build a sustainable future powered by our electricity, our ideas, and our people. Join OPG and make history.Whether you work in the skilled trades or are a business professional, a career at OPG is an opportunity to electrify your life on -- and off -- the job.ACCOMMODATIONSOPG is committed to fostering an inclusive, equitable, and accessible environment where all employees feel valued, respected, and supported. If you require accommodation during the application or interview process, please advise us as soon as possible so appropriate arrangements can be made.If you require information in a format that is accessible to you, please contact [email protected] NEW CAMPUS: This position is moving to OPG Corporate Headquarters: In Summer 2025, OPG will officially welcome employees to our new Corporate Headquarters located at 1908 Colonel Sam Drive, Oshawa, Ontario. This new space will enable teamwork, collaboration and innovation that will help us to achieve our mission to electrify life in one generation.JOB OVERVIEW Ontario Power Generation (OPG) is looking for a dynamic, strategic, and results-driven professional to join our team in the role of Senior Systems Analyst (SAP BW).Reporting to the Section Head, Information Systems, this role is responsible for providing expert analysis for design and modeling of SAP BW (Business Warehouse). A minimum 6-8 years of experience in multiple SAP BW Applications Full Development Cycles.Expertise includes configuration, ABAP Programming for SAP BW development, creating reports, data ETL process and testing. Have a general knowledge and experience in SAP Finance modules (AR, AP, FICO Finance & Controlling). Provide post-implementation production support. Develop documentation and conduct Knowledge Transfer. Good communication skills are a must. This is an exciting opportunity to work in an environment where you will contribute to OPG’s public outreach, engagement, and education efforts as part of the company’s commitment to growing its social license.  KEY ACCOUNTABILITIES  Perform gathering requirements, estimating the work, modeling, planning, and conducting product implementations. Perform ABAP Programming for SAP BW development and configuration, creating reports, data ETL process and testing.Support UAT and able to create test plans and test scenarios with the business users and conduct troubleshooting. Provide expert advice to Project Manager on Project plan and resources.Provide recommendations for system improvements.Conduct studies to assist users in defining and documenting functional requirements, data requirements, and operational constraints related to potential information technology solutions for simple to medium-complex problems. Analyze alternative solutions by identifying and estimating life-cycle costs and by assisting users to identify and quantify benefits. Make effective recommendations to clients to change their business processes and work methods in order to use information technology more effectively. Create pilot or prototype solutions. Prepare recommendations and business-case documentation to support the preferred alternatives. Review recommendations with other departments in the division. Conduct or participate in technical and economic studies requiring expert knowledge related to information technology services, methodologies, techniques, standards, and tools. Propose strategies for exploiting new technologies and techniques. For complex problems, assist in the above activities.Provide consultative services and specialized expertise in information-technology areas. Assist, and provide guidance to, users and line management, both within and outside of the division, in the availability and use of information technology. Provide information related to the availability and use of information technology services. Assist information technology staff and open-shop users in resolving problems related to programming, program design, or production use of programs and data. Develop and maintain standards, procedures, methodologies, and tools for information-technology staff. Assure the quality of systems and databases developed within the division. Generally, perform these activities for complex products.Carry out design, development, and implementation activities for simple to medium-complex systems or databases. Construct system models or data models at the conceptual level, defining functional components, processes, data entities, and relationships with other systems or databases. Review models with users and other information-technology departments. Recommend the approaches to be followed in design, development, testing, and implementation, taking into account the need for interfaces with other systems or databases. Perform high-level design. Estimate processing costs, using simulators where appropriate. Review design with users and other departments in the division. Review test procedures and test results with users in order to verify compliance with user requirements. Assist in the above activities for complex systems, programs, or databases, and develop and demonstrate prototype systems or databases. Design data flows and logic flows. Determine level of auditing, controls, backup, and security procedures to be applied. Develop test plans and procedures. Design, develop, document, and test systems, programs, or databases. Develop operating procedures and arrange for commissioning and implementation in a production environment. Conduct post-implementation reviews with users.Maintain simple to complex systems or databases. Advise and assist users concerning the production use of systems, products, or databases. Implement and document enhancements and changes to meet new user needs. Analyze trouble reports and implement corrective actions. Resolve emergency problems under time constraints. Identify latent problems and implement changes to eliminate or bypass them. Assist in the assignment of priorities to maintenance tasks.Prepare major written reports and prepare correspondence dealing with technical issues. For simple to medium-complex projects, prepare correspondence on commitment of resources, work schedules, and proposals. Conduct or participate in planning and review meetings, involving technical staff and line management representing user departments and various information technology departments. Prepare and review specifications, proposals, investigative reports, business case documents, design documents, maintenance documentation, operating instructions, and user manuals.Provide training and education for simple to complex products and systems when transitioning from Projects to Services. Prepare user instructions in the form of written documentation and demonstrate usage. Demonstrate the usage of proposed development end products by means of prototyping or simulation tools. Identify the training needs of user staff and information-technology staff. Define training courses and formulate their content. Prepare training materials.Act as team leader on projects requiring complex technical knowledge. Assign work to staff assisting in the work and schedule their activities. Coordinate assigned project work activities including coordination with other departments. Monitor the progress and costs of assigned work. Recommend changes in resourcing. Maintain day-to-day contact with users to review progress. Prepare progress reports and conduct review meetings with users and line management. Assist in preparing project estimates. Provide input for departmental budgeting processes and work-program planning.Other duties as required.EDUCATION   4 years of University degree in computer science or equivalent education. QUALIFICATIONS Requires a minimum of 6-8 years of experience in SAP BW and ABAP.Experience in Multiple SAP BW Applications Full Development Cycles.Expert in Data ETL (Extract, Transform, Load) data modeling to meet both business and system performance requirements.Expert in building report using Query Designer, Analyzer, and Web Application Designer.Familiar with Exit coding, and Datasource creation/enhancement.Familiar with SAP Finance Modules.Requires a knowledge of the principles of computing equipment, methods, systems analysis and design, data management, work simplification, communications, and computer programming to enable creative logical reasoning regarding the design and effective use of systems and databases, computer programming activities, and related matters. Requires a knowledge of computer science to gain an appreciation of design concepts related to computing equipment and software, in order to provide computerized solutions to varying OPG requirements. Requires experience to be able to define users' information technology requirements for all but the most complex problems, and to design, develop, acquire, and implement the required systems, databases, and information technology products and related services.Requires experience to understand new and existing information processing concepts, computer and communications equipment, and software. Requires experience to acquire a knowledge of the clients' organizations and a general knowledge of the operational characteristics and functions of the application systems, databases, products, computers, communications, and associated equipment serviced by the division. Requires good verbal and written communications skills, to coordinate the needs of business clients, technical staff, suppliers, and divisional staff.The successful candidate will exhibit uncompromising integrity and commitment to upholding corporate values, and the OPG Code of Business Conduct. What Makes a Career at OPG Different? As Ontario’s largest clean energy generator, we’re building, expanding, and innovating the equipment and technology that keeps Ontario powered with clean, reliable energy.  At OPG, our values are our strengths.  They are fundamental truths about our organization that don’t change:   Safety – it’s our business.Integrity – always lead with integrity.Excellence – never satisfied with good enough.Inclusion – working together for powerful outcomes.Innovation - creativity accelerates possibility. Here's why OPG might just be the ideal workplace for you: Exceptional range of opportunities province-wide Long-term career growth and development opportunities Electricity is vital to the province and OPG’s clean electricity is helping decarbonize other sectors. Our promise to you: We care about the safety and the well-being of our employees. It is our utmost priority. A supportive work environment where you can be your best every day. Opportunities to stretch and develop. Offer different ways for you to give back to the communities where we operate. Partner with Indigenous communities and support local businesses. We support employment equity, diversity, and inclusion. Are you ready to start a career that has the power to electrify life on and off the job? Apply now. APPLICATION PROCESS Please submit your application online at https://jobs.opg.com/ by 11:59 PM E.S.T. February 27, 2024.  OPG thanks all those who apply; however, only candidates considered for an interview will be contacted. #LI-Hybrid.
Computer Network Technician
DigiAdvertyze Inc., Mississauga, ON, CA
OverviewLanguagesEnglishEducationCollege, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 yearor equivalent experienceExperience1 year to less than 2 yearsAsset languagesHindiPanjabiWork settingConsulting firmResponsibilitiesTasksMaintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipmentEvaluate and install computer hardware, networking software and operating system softwareOperate master consoles to monitor the performance of computer systems and networks and to co-ordinate access and use of computer networksLoad computer tapes and disks and install software and printer paper and formsProvide problem-solving services to network usersImplement data, software and hardware security proceduresPerform routine network start up and close down and maintain control recordsPerform data backups and disaster recovery operationsInstall, maintain, troubleshoot and upgrade Web-server hardware and softwareSet up local area networks and connections to the InternetImplement network traffic and security monitoring software, and optimize server performanceResearch and apply meta-data to Websites and register Websites with search enginesRespond to requests for help and information from Website visitors and Website designersPerform Web-server backup and recovery operationsSupervisionNo supervision responsibilityExperience and specializationComputer and technology knowledgeDevice driversNetworking softwareNetworking hardwareNetworking securityServersInformation technologyDatabase softwareData analysis softwareAmazon Web Services (AWS)Type of experienceCall centreAdditional informationWork conditions and physical capabilitiesFast-paced environmentWork under pressureTight deadlinesAttention to detailSound discriminationPersonal suitabilityAccurateClient focusEfficient interpersonal skillsExcellent oral communicationExcellent written communicationInitiativeJudgementOrganizedTeam playerCreativityDedicationBenefitsOther benefitsFree parking availablePaid time off (volunteering or personal days)Team building opportunities