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Sr. Financial Analyst - Current & Future Opportunities We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love-and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!We currently have multipleSenior Financial Analyst opportunities that we're hiring for. In this role, you will play a pivotal role in driving the financial planning, analysis, and reporting functions within our organization. You will work closely with cross-functional teams, including finance, operations, and senior management, to provide valuable insights and recommendations to enhance our financial performance. Your expertise in financial modelling, forecasting, and data analysis will be crucial in identifying trends, risks, and opportunities to support informed decision-making.What you'll do: • Support the financial operations of the business through the preparation and review of month-end journal entries, forecasts, and budgets. • Provide commentary on financial results and key business indicators and drive continuous improvement within the finance team. • Participate in the organization's strategic planning process and maintain an understanding of industry trends, key business/cost drivers, and accounting policies. • Develop and prepare weekly scorecard reporting for use by management and provide visibility into financial performance and operational measures through the preparation of monthly reporting packages. • Conduct analysis on revenue trends, prepare month-end variance analysis and commentaries versus budget and forecasts, and identify risks and opportunities. • Collaborate with key business partners and finance leadership teams, and communicate key trends, observations, and business impacts. • Assist in business case development, financial modelling, and decision-making in support of strategic initiatives.What you'll have: • A University degree in a business-related field (Accounting or Finance preferred), with a professional accounting designation (CPA/CGA/CA/CMA) or MBA. • 3-5 years of progressive financial experience • Strong technical accounting skills, with knowledge of IFRS 15 and other relevant standards • Advanced skills in Access, Excel, and PowerPoint • Excellent analytical, problem-solving, planning, and organizational skills. • Comfort and confidence in dealing with senior leadership and the ability to work with minimal supervision in a fast-paced environment. • Strong interpersonal, communication, and presentation skills, with a demonstrated history of engaging with leadership in both business and finance. • Ability to manage multiple projects simultaneously and handle competing priorities under short timelines. • Knowledge of Oracle Financial Systems and Hyperion/Essbase is an asset.Current Opportunities: We have vacanies in the following areas: FP&A: the responsibilities include financial planning, budgeting, forecasting, and analysis to support strategic decision-making. In this role, you'llanalyze financial data, create financial models, and provide insights to management to help optimize financial performance and achieve business objectives. Controller: the duties include overseeing theaccounting and financial reporting functions. You'll beresponsible for financial statement preparation, internal controls, financial analysis, and compliance with accounting standards and regulatory requirements. As part of the recruitment process, the selected candidate will be required to complete a background check which includes credit and criminal checks. Schedule: [[req_RogersFullPartTime]] Shift: Day Length of Contract: Not Applicable (Regular Position) Work Location: 333 Bloor Street East (012), Toronto, ON Travel Requirements: None Posting Category/Function: Finance & Accounting & Accounting Requisition ID: 295949 #LI-JC1At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ . Successful candidates will be required to complete a background check as part of the hiring process. Posting Notes:CorporateLocation: Toronto, ON, CA Calgary, AB, CA Brampton, ON, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Real Estate, ERP, Financial Analyst, Finance MBA, Supply Chain, Sales, Technology, Finance, Operations

Rogers CPA Pre-Approved Rotational Program We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love-and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story! Note: a copy of your University transcript is required when submitting the online application. Please enclose the transcript within the same document as your resume. Financial Analyst, Rogers CPA Approved Training Office (ATO) Program - Start date: Sept 2024Rogers Communications is proud to offer a CPA Pre-approved Program in Ontario. We are looking to hire students to take part in a three-year rotation program, where the students will attain their thirty (30) months of required qualifying experience and complete the educational requirements necessary to obtain their Canadian CPA designation.As a Financial Analyst, you will gain valuable experience working with diverse teams of talented professionals across the organization. You will be assigned to three different rotations (each being one-year long in duration) within our finance organization, supporting various lines of business, giving you the ability to develop the skills and competencies needed to become a successful CPA.You will be supported in pursuing your CPA designation and will have access to mentors and career coaches within Rogers.What you'll do (specific duties will vary depending on rotation placement): Assist in the preparation of quarterly and annual Consolidated Financial Statements and Management Discussion and Analysis Assist in the research of appropriate accounting treatment for various unusual and complex transactions, and prepare accounting memos outlining the impact on financial reporting in accordance with IFRS Prepare audit files and liaise with external auditors Assist in the preparation and execution of audit programs and evaluate the results to draw meaningful conclusions Assist with the preparation of SOX compliant quarterly and year-end tax provision working papers, including accounting for deferred taxes Assist with the accurate and timely preparation and filing of Canadian income, Canadian capital, US federal and state tax returns Work with Finance, IT and other areas of the business to assess control effectiveness and to identify process efficiencies and improvements Compile and analyze monthly divisional financial reports for Corporate, Communications, Wireless and Media management Analyze assigned financial accounts on a monthly basis and prepare corresponding reconciliations Prepare and analyze the divisional Statement of Cash Flows on a monthly basis Assist in the preparation of the annual budget and monthly analysis of expenses What you'll have: Successful completion of CPA Ontario's prerequisite educational requirement or completion of a CPA Accredited Program by September 2024. Please see the CPA Ontario 's website for further details. Ideally less than one year of professional, full-time experience (e.g., co-op/internship experience) Demonstration of extra-curricular activities outside of classes. Team player with the ability to manage multiple priorities, learn and succeed in a fast-paced, deadline-oriented environment. Well organized individual that pays close attention to detail. Strong verbal and written communication. Proficiency in Microsoft Office. Experience with Oracle Financials and Taxprep is an asset. As part of the recruitment process, the selected candidate will be required to complete a background check which includes credit and criminal checks. Schedule: Full time Shift: Day Length of Contract: Not Applicable (Regular Position) Work Location: 1 Mount Pleasant (083), Toronto, ON Travel Requirements: None Posting Category/Function: Finance & Accounting & Accounting Requisition ID: 307668 #LI-OO1 At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ . Successful candidates will be required to complete a background check as part of the hiring process. Posting Notes:CorporateLocation: Toronto, ON, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: ERP, Financial Analyst, Real Estate, Supply Chain, Corporate Communications, Technology, Finance, Marketing, Operations, Sales

Application Deadline: 06/04/2024Address: 100 King Street WestJob Family Group:Finance & AccountingSupports the execution of accurate and efficient cyclical reporting processes for regulatory and management information and note disclosure in financial statements to internal and external stakeholders and regulatory bodies. Works across BMO to deliver specific project/program results in alignment with overall group goals. Supports an efficient and effective Accounting function which uses common information sources and practices, reduces ongoing costs, increases service level performance and minimizes risk.Provides input into the planning and implementation of financial, regulatory, and management reporting programs.Participates in the design, implementation and management of core business/group processes.Supports the production of financial, regulatory, and management reporting requirements.Executes work to deliver timely, accurate, and efficient service for monthly, quarterly and annual processes for reporting.Analyses data and information to provide financial, regulatory and related risk insights and recommendations.Supports the interpretation and definition of internal and external policies and regulatory requirements e.g. credit reporting.Ensures strong governance and effective controls across finance & accounting activities and information in accordance with enterprise standards.Provides attestation to the validity of financial results and highlight significant information including variances, trends, opportunities and exposures to their Manager.Provides information and support the process for internal (Corporate and SOX) and external audits.Gathers and formats data into regular and ad-hoc reports, and dashboards.Organizes work information to ensure accuracy and completeness.Focus may be on a business/group.Thinks creatively and proposes new solutions.Exercises judgment to identify, diagnose, and solve problems within given rules.Works mostly independently.Broader work or accountabilities may be assigned as needed.Qualifications:As a full-time employee, we would require 2-4 years of experience, however as part of the BMO campus program, we are looking for motivated individuals with a strong desire to learn. Specialized knowledge from education and/or business experience.Verbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Analytical and problem solving skills - In-depth.Influence skills - In-depth.Compensation and Benefits:$49,000.00 - $90,800.00Pay Type: SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Application Deadline: 07/30/2024Address: 33 Dundas Street WestJob Family Group:Audit, Risk & ComplianceOversees portfolio performance and optimizes the quality of the Canadian P&BB/Wealth Management Consumer lending portfolios for credit cards, lines of credit, and everyday banking by leading the management of portfolio and credit risk strategies within Personal & Business Banking and Wealth Management Lines of Business. Acts as a key point of contact for the lines of business in all product initiatives and discussions pertaining to operating within risk appetite, providing independent risk oversight, and ensuring that growth initiatives are optimized for both risk and return.Provides support to the North American Collections Centre teams by providing oversight to the risk-based collections strategies and ensuring effective risk governance. Sets strategic direction for the evolution of credit risk optimization capabilities, informed by a thorough understanding of internal and external opportunities including emerging / leading edge opportunities in data, modeling, and automation. Supports the Bank's process simplification and customer experience agenda by defining innovative solutions that leverage the capabilities of BMO's decision engine (e.g., automation of manual process steps, error-proofing, etc.). As a model user and point of contact for the modeling team supporting Canadian Consumer Credit for adjudication and behavioral models, partners with the modeling team in developing models to support business needs through appropriate selection of segmentation, data, period, target variable, etc. and provides oversight and challenge of model results including for all Canadian retail stress testing. Leads numerous risk-sponsored initiatives in analytics and decision automation, while concurrently supporting and overseeing complex initiatives sponsored by senior stakeholders from every retail product group as well as business banking and other groups (Wealth, AML, Fraud, US Retail) as required. Acts as a key contributor and workstream leader within a multi-year risk transformation program which aims to accelerate the advancement of BMO's retail data infrastructure, to simplify and automate processes and to drive additional risk-return optimization leveraging new data sources. Accountabilities: Ensures portfolio performance and results are within risk appetite, and when exceeding, partnering with the business line to ensure that effective mitigation strategies have been developed and implemented in a reasonable amount of time.Maintains a thorough understanding of the external environment (macro-economic and competitor) including regulatory requirements, risk management techniques (i.e., best practices) and a general understanding of competitive offerings, acts upon trends within the marketplace that could affect retail risk performance, to ensure the primary mandate is met.Develops all through the door and pre-approved credit strategies for credit cards, personal loans, lines of credit, and overdraft.Designs and develops a robust test and learn framework aimed to continually improve the strategies (i.e., Champion/ Challenger strategies) reducing risk and/or improving efficiency / profitability / customer experience.Upon implementation of credit and risk-based strategies, ensures continuous monitoring, via standardized and ad hoc reporting, to confirm strategies are performing within the Bank's approved risk appetite. As required amends / refines strategies using the standardized credit strategy development tools and the decision strategy change management process.Applies critical reasoning and risk assessment to business initiatives including Credit limit increase campaigns, credit limit decrease campaigns, pricing initiatives and new product approvals.Embeds agile work techniques in everyday work.Partners with the business lines to ensure alignment on deliverables.Oversees of the development, maintenance and optimization of risk-based collections strategies aimed to maximize the recovery amounts by selecting the most appropriate treatment based on the customer risk and behavioral profile. Brings together key analytics resources, experts in experimental design, leaders in collections operations and technology systems experts; provides leadership and direction to the development of best-in-class risk-based collections strategies.Undertakes risk assessment of partnership-initiated projects / business proposals (e.g., new product offering) and implement strategies to support approved initiatives.Provides risk assessment of the credit and business strategies regarding account management campaigns /initiatives.Directs the development and maintenance of sophisticated credit risk strategies using analytics, predictive modeling and expert knowledge while optimizing system capabilities to maximize automated decisions, support efficient manual adjudication and contribute to overall frontline lending productivity.Drives risk adjusted return by optimizing risk and reward and generating good quality balance growth within the Bank's approved risk appetite.Develops account management strategies including pre-approval campaigns for lines of credit, authorization and over limit strategies for credit cards, and payment hold strategies.Utilizes robust change management processes and techniques including simulation, validation testing, statistical tools, business case preparation and the identification and implementation of report requirements to allow for evaluation of the effectiveness of the proposed new or modified strategies.Maintains a thorough understanding of BMO's Automated Lending Decision Engine (i.e., FICO DMP/Strata and TRIAD), as well as accompanying credit systems, working closely with the Credit System Management Group to implement new or refinemodify current strategies. Maintains expert knowledge of the consumer loan portfolio product characteristics / offerings and a working knowledge of Commercial products to maximize credit strategies and identify cross-impacts / opportunities.Understands profitability structure under risk / return assessment analysis.Participates in major Bank initiatives providing expert level input regarding the impact of Credit Risk strategies and related Credit processes on the subject initiatives.Maintains a thorough understanding of the information, tools, and capabilities available from of both internal and external groups to ensure effectiveness of Credit Risk strategies is maximized.Solicits feedback as required by various constituents to ensure effectiveness of strategies and that credit decision outcomes are provided in a clear and concise manner.Acts as key model user and point of contact for the modeling team supporting Canadian Consumer Credit as Model User for adjudication and behavioral models.Maintains a thorough understanding of BMO's credit risk models, working closely with the Risk Methodology and Analytics Group to implement new or refine / modify models, in conjunction with business rules, within the credit strategies.Provides input into new model development including segmentation approach, data usage, modeling approach; participates in such process to provide business knowledge and experience in modeling decisions to ensure that model is fit for its intended use.Provides subject matter expertise and develops strategies anti-money laundering identity checks for digital channels including Everyday Banking account applications and credit card application.Develops and executes on first party fraud strategies and controls including payment hold process, debit card authorization limits, credit card bust-out fraud etc.Provides support to businesses looking to automate decisions or requiring retail credit risk knowledge and support.Leads evolutionary thinking in process simplification and customer experience enhancements leveraging the capabilities of BMO's decision engine (e.g., automating, eliminating and error-proofing process steps, building simplified lending applications leveraging new / enhanced data).Shapes the advancement of BMO's retail data infrastructure by building / incubating a retail risk data science and advanced analytics team who will identify and prioritize data gaps. Champions the build out of retail risk data in IDP and leads the adoption of BMO's advanced analytics environment among Risk users.Works with P&BB and Wealth to articulate the Bank's risk appetite and ensure that the strategies operate within approved risk appetite while striving to maximize risk return and improve the customer experience through the lending process.Acts as key SME in assisting U.S. P&BB to develop, implement and optimize automated credit decisioning strategies with the goal to improve decisioning efficiencies including lender productivity.Effectively communicates the Bank's risk appetite and impact on credit decision strategies to the retail LOB executives.Works collaboratively with business to provide clear understanding of impacts of change to the degree of alignment to Bank's risk appetite.Within the mandate of this role, promotes and supports the Bank's risk culture including ensuring employees understand their accountabilities for risk-taking activities, promoting an environment of open communication and effective challenge, and establishing the "tone from the top" through leading by example.Complies with the Bank's Risk Appetite framework and ensures risk-taking activities remain within agreed limits and comply with all regulatory requirements.Role models driving simplicity and productivity enhancements for optimization across groups driving continuous improvement on key measures.Activates our winning culture, aligned with Purpose. Ignites engagement by aligning our culture to our strategy and fueling exceptional execution.Fosters diversity, equity and inclusion and creates an inclusive environment for all employees by eliminating barriers to inclusion.Develops leaders, plans for succession, and fosters a high-performance culture.Drives top talent acquisition and retention, developing organizational capabilities to drive competitive advantage.Leads and mentors a team with diverse risk and business experience, skills, and orientation.Leads, promotes, and reinforces the Bank's Ambition; personally, role models One Bank leadership; drives sustainable improvements in customer loyalty and business growth; adheres and supports enterprise customer experience and brand standards. Qualifications: Master's degree (preferred) in economics or finance or undergraduate degree and designation as a Chartered Financial Analyst (CFA) or Financial Risk Manager (FRM) or MBAMinimum of 10 years risk management work experience, with at least 5 years of managerial experienceExpert knowledge in Consumer Credit Risk lendingThorough understanding of modelling, advanced analytics, and data analyticsRelevant experience in stress testingStrong quantitative/analytical skillsAdvanced knowledge of Credit Policies and processesThorough knowledge of the Bank Lending Process training tools and qualification processStrong understanding of linkage between Credit risk strategies and Bank's financial managementWorking knowledge of report design and developmentIn-depth knowledge of Risk Management theory, processes, and portfolio management reporting techniquesFamiliarity with Federal and Provincial regulations relating to Consumer credit activities and Consumer Reporting requirements.Consumer Lending Qualified (Current or previous)General knowledge of competitor offerings; General market/environmental awarenessExpert analytical/systems thinking and conceptual/strategic thinking with the ability to execute upon identified needs.Ability to influence others - esp. in terms of credit risk decision strategy and direction.Ability to network and establish industry relationships.Excellent communication skills (written and verbal) including listening, understanding and responding.Expert managerial and interpersonal skills that places a high priority on teamwork and cooperation.Enterprising personality able to deal with tight deadlines.Ability to work with limited supervision on numerous activities simultaneouslyPlease note the target base salary range for this specific position is noted as a range from $170,000 CAD to $190,000 CAD Compensation and Benefits:Pay Type: SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Application Deadline: 06/22/2024Address: VIRTUAL59 - HomeRes - ON - BMOJob Family Group:Customer Shared ServicesCollaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.Delivers exceptional customer service that builds trust through expertise, responsive service and support.Sends out client communications, transaction processes, and interfaces with operations partners to ensure customer needs are met.Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.Develops and maintains long-term, profitable relationships and expands share of wallet.Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.Handles incoming calls in an informed, professional, and efficient manner.Addresses the most complex escalated customer requests and transactions.Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.Integrates marketing promotions and programs into customer conversations as appropriate.Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.Sends out client communications, transaction processes, and interfaces with operations partners to ensure customer needs are met.Provides advice and guidance to assigned business/group on implementation of solutions.Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.Develops action plans and solutions to maximize recovery and safeguard the Bank's interests.Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.Gathers and formats data into regular and ad-hoc reports, and dashboards.Completes report audits and spot checks as required.Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.Manages all transactions related to customer calls or refers to appropriate internal business groups.Escalates complex or unresolved customer situations to managers as required.Completes required documentation to ensure customer's requests are accurately processed.Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.Leads/participates in the design, implementation and management of core business/group processes.Supports the development and promotion of a business/group program.Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.Delivers exceptional customer service that builds trust through expertise, responsive service and support.Follows documented policies and procedures to execute transactions, activities and processes.Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.Maintains the confidentiality of customer and Bank information.Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.Exercises judgment to identify, diagnose, and solve problems within given rules.Works independently on a range of complex tasks, which may include unique situations.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - In-depth.Knowledge of BMO products and services - In-depth.Knowledge of competitive marketplace and trends in product offerings.Technical proficiency gained through education and/or business experience.Verbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Analytical and problem solving skills - In-depth.Influence skills - In-depth.Data driven decision making - In-depth.Compensation and Benefits:$54,500.00 - $101,500.00Pay Type: SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.