Overview of salaries statistics of the profession "Direct Sales Team Lead in "

Position Summary: The Technology Consultant delivers on daily financial / non financial goals in Capital Goods (Divisions 1, 2, 3). Primarily a sales position, they will spend the majority of their time with customers, maximizing sales and earnings. The Technology Consultant will work actively with direct supervisor to develop and reinforce the selling culture, leverage customer relationships to drive sales, and maintain high merchandising standards. Responsible to ensure customer satisfaction both in store and post sales. Assists in providing guidance, training and coaching to associates as required on company initiatives, sales programs and product knowledge. Primary Responsibilities: • Maximizes sales opportunities with every customer by using current selling techniques and company programs. • Leads selling in the technology and furniture departments and cultivates a selling culture with associates working in the departments in order to achieve current goals and targets. • Provides assistance to associates in the department through training and coaching with regular follow up. • Partners with direct supervisor (or management) to achieve short and long term goals for the technology and furniture departments. • Effectively resolves customer concerns and escalates to management when appropriate. • Performs follow up calls to solicit feedback on sales, promote additional products and services where applicable. • Ensures proper follow-up on all special orders and transfers placed in the department. • Provides management with relevant sales information, stock levels and communicates any product problems. • Ensures that all security devices (ex. EAS tags, Alpha boxes etc) are placed onto appropriate product as indicated by loss prevention policies as needed. • Maintains company merchandising standards, including current pricing, signage, plan-o-grams, promotional planners, ad set-ups and displays. In D and E Volume stores, this associate will action and maintain these processes. • Prepares quotes on systems and related products when required. • Capable to follow RUSCOMP procedures effectively. • Provides coverage and assistance in all areas of the store where business needs require and as associate training supports, including Tech Services. • Understands and adheres to all privacy policies, coaches others to do so as well. • Properly secures company assets and physical inventory and follows all loss prevention and key control procedures. • Has a complete understanding of all company policies and procedures related to this position, as outlined in the training checklist. • Accountable to understand general company policies and provide guidance to staff as needed. • Ensures associates check and understand all sources of communication for information (white boards, bulletin boards, portal, etc). • Identifies and communicates suggestions for improvements in all areas of business. • Ensures the general cleanliness of workstations, lunchroom and washrooms according to company standards is maintained. • Responsible for the safe and proper use of all store equipment and are required to inform management of any maintenance issues regarding the equipment. • Promotes and maintains a safe working environment and follows all company protocols for safety and is required to report any unsafe working conditions to a manager. • As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises. Basic: • Demonstrates strong selling ability. • Demonstrates leadership ability. • Capacity to communicate with clients effectively using a variety of mediums. • Ability to resolve clients concerns in a diplomatic manner. • Ability to make decisions with integrity that supports company guidelines and makes good business sense. • Ability to plan, organize and prioritize efficiently to effectively to handle their daily responsibilities and serve our customers. • Ability to work effectively with ongoing distractions is necessary. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. Preferred: Experience: • Technology sales experience. • 1-2 years in a leadership or supervisory role with direct accountability for achieving sales and service targets is preferred. Education: • Completion of post-secondary education in a technical field is preferred. Additional Information: • Conditions of the work environment are such that minor stress and physical discomfort may occur. • A moderate amount of physical effort is required while placing merchandise, however, you are capable of choosing when to stop and relax. • Movement of freight by use of ladders and stock pickers is required. • Required to work a varying work schedule in order to meet the needs of the business. This would include working evenings and weekends as directed by management. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you do As the Sales Support Lead, you'll get the opportunity to execute on a variety of tasks: driving sales, supporting merchandise standards, freight flow, inventory, as well as replenishment procedures. You demonstrate a high degree of customer engagement and look to maximizes sales while effectively assisting customers and leading various processes. With everyday being fast-paced, challenging, rewarding and meaningful, you will be inspired to bring your 'A-Game' everyday! Specifically, you will: •Connect, share and partner with customers to identify solutions that cater to their needs and add value. •Maintain company merchandising standards, including current pricing, signage, planograms, promotional planners, advertising set-ups and displays. •Ensure input and integrity of appropriate paperwork and forward for approval to appropriate manager and/or home office. •Process out-of-stock procedures to maintain replenishment. •Assist in keeping the damaged product area clean and that items in need of shrink-wrapping are attended to in a timely manner. •Partner with store leaders to prepare inventory counts; participate in the inventory-taking process, and follow-up on variances. •Operational excellence and customer experience are important aspects of your role. You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments. •Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority. Some of what you need •1 year of previously related experience is preferred. •Working towards or successful completion of high school is preferred. •Ability to achieve customer service excellence and sales results •Ability to resolve customer concerns in a diplomatic manner. •Ability to communicate with and engage customers effectively using a variety of mediums. •Curious •Approachable •Passionate •Solutions Finder Some of what you will get •Associate discount •Health and Dental benefits •RRSP/DPSP •Learning & Development programs •Tuition Reimbursement Program •And more... Additional Information •A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience. •Conditions may cause physical discomfort due to exposure to variable temperatures in receiving and noise from delivery trucks, fumes from trucks, dirt and dust. Due to direct contact with delivery trucks, forklifts, and use of the bailer machine there is higher risk of personal injury if safe working habits are not practiced. •Output of physical effort is required through lifting, bending, pulling, twisting, etc. Movement of freight by use of ladders and stock pickers is required. •We'll also ask you to work a variety of shifts including evenings and weekends. •Forklift Training and certification may be required. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. At solutionshop, we partner with customers to help them find the right solutions to be successful, such as services like Design, Print, Tech Support, Digital Marketing, as well as Shipping.We are looking for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you do As the Services Supervisor, you will lead the Services areas and solutionshop in the store; including cash, printing and technology services. You will partner with and support Associates working in the cash and service areas. You demonstrate a high degree of customer engagement and find ways to maximize sales while effectively assisting customers. With every day being fast-paced, challenging, rewarding and meaningful, you will be inspired to bring your 'A-Game' everyday! Specifically, you will: •Partner with other store leaders to set sales goals and targets. •Communicate regularly with the team to solidify their connection between store financial success and bonus programs. •Connect, share and partner with customers to sell solutions and add-on sales. •Partner with other store leaders to oversee coordination and execution of services, maximizing productivity. •Execute, communicate and ensure understanding of flyer and promotional items. •Maximize sales opportunities by nurturing the sales capabilities of associates and promoting behaviours to Connect, Share, and Partner. •Drive a culture of referrals and 'omni-entreprise' mindset where associates are aware of and sell to any service path offering from Staples •Facilitates front-office procedures; responsible for counting the safe, preparing and making daily bank deposits, completing paperwork and keypunching cashier totals on a daily basis •Operational excellence and customer experience are important aspects of your role. You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments. •Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority. Some of what you need •3-4 Years of Retail customer service is preferred. •1-3 years in a supervisory role with direct accountability for achieving sales and service targets is preferred. •Successful completion of high school is preferred. •Ability to achieve customer service excellence and sales results •Curious •Approachable •Passionate •Solutions Finder Some of what you will get •Associate discount •Health and Dental benefits •RRSP/DPSP •Learning & Development programs •And more... Additional Information •Exposure to moderate levels of noise generated by the print equipment. •You are required to stand in a stationary position for periods of time. This would occur while working on various orders. •We'll also ask you to work a variety of shifts including evenings and weekends. Other Job Title Suggestions • Retail Supervisor, Services Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Position Summary: The Technology Consultant delivers on daily financial / non financial goals in Capital Goods (Divisions 1, 2, 3). Primarily a sales position, they will spend the majority of their time with customers, maximizing sales and earnings. The Technology Consultant will work actively with direct supervisor to develop and reinforce the selling culture, leverage customer relationships to drive sales, and maintain high merchandising standards. Responsible to ensure customer satisfaction both in store and post sales. Assists in providing guidance, training and coaching to associates as required on company initiatives, sales programs and product knowledge. Primary Responsibilities: • Maximizes sales opportunities with every customer by using current selling techniques and company programs. • Leads selling in the technology and furniture departments and cultivates a selling culture with associates working in the departments in order to achieve current goals and targets. • Provides assistance to associates in the department through training and coaching with regular follow up. • Partners with direct supervisor (or management) to achieve short and long term goals for the technology and furniture departments. • Effectively resolves customer concerns and escalates to management when appropriate. • Performs follow up calls to solicit feedback on sales, promote additional products and services where applicable. • Ensures proper follow-up on all special orders and transfers placed in the department. • Provides management with relevant sales information, stock levels and communicates any product problems. • Ensures that all security devices (ex. EAS tags, Alpha boxes etc) are placed onto appropriate product as indicated by loss prevention policies as needed. • Maintains company merchandising standards, including current pricing, signage, plan-o-grams, promotional planners, ad set-ups and displays. In D and E Volume stores, this associate will action and maintain these processes. • Prepares quotes on systems and related products when required. • Capable to follow RUSCOMP procedures effectively. • Provides coverage and assistance in all areas of the store where business needs require and as associate training supports, including Tech Services. • Understands and adheres to all privacy policies, coaches others to do so as well. • Properly secures company assets and physical inventory and follows all loss prevention and key control procedures. • Has a complete understanding of all company policies and procedures related to this position, as outlined in the training checklist. • Accountable to understand general company policies and provide guidance to staff as needed. • Ensures associates check and understand all sources of communication for information (white boards, bulletin boards, portal, etc). • Identifies and communicates suggestions for improvements in all areas of business. • Ensures the general cleanliness of workstations, lunchroom and washrooms according to company standards is maintained. • Responsible for the safe and proper use of all store equipment and are required to inform management of any maintenance issues regarding the equipment. • Promotes and maintains a safe working environment and follows all company protocols for safety and is required to report any unsafe working conditions to a manager. • As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises. Basic: • Demonstrates strong selling ability. • Demonstrates leadership ability. • Capacity to communicate with clients effectively using a variety of mediums. • Ability to resolve clients concerns in a diplomatic manner. • Ability to make decisions with integrity that supports company guidelines and makes good business sense. • Ability to plan, organize and prioritize efficiently to effectively to handle their daily responsibilities and serve our customers. • Ability to work effectively with ongoing distractions is necessary. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. Preferred: Experience: • Technology sales experience. • 1-2 years in a leadership or supervisory role with direct accountability for achieving sales and service targets is preferred. Education: • Completion of post-secondary education in a technical field is preferred. Additional Information: • Conditions of the work environment are such that minor stress and physical discomfort may occur. • A moderate amount of physical effort is required while placing merchandise, however, you are capable of choosing when to stop and relax. • Movement of freight by use of ladders and stock pickers is required. • Required to work a varying work schedule in order to meet the needs of the business. This would include working evenings and weekends as directed by management. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Position Summary: The primary purpose of this role is to execute the tasks necessary to drive sales, including freight flow, merchandise standards, inventory and replenishment procedures in all areas of the store. To provide sales support on the sales floor. Demonstrates a high degree of customer engagement and maximizes sales while effectively assisting customers. Provides guidance and training to associates as required on company initiatives, sales programs and product knowledge. This associate can assume authorized keyholder responsibilities (open and closing the store) as needed and can perform Manager on Duty shifts. Primary Responsibilities: MERCHANDISING AND REPLENISHMENT RESPONSIBILITIES • Maintains company merchandising standards, including current pricing, signage, plan-o-grams, promotional planners, ad set-ups and displays. • Facilitates and/or participates in all cycle count processes as specifically outlined by company policies and procedures. • Accountable for the input and integrity of appropriate paperwork. Responsible to forward for approval to appropriate manager and/or home office. • Maintains and sustains an efficient filing system for all relevant paperwork as per company standards. • Prepares the daily printing of signage and price changes for all merchandise when required. • Assists in keeping the damaged products area clean and that items in need of shrink-wrapping are attended to in a timely basis. • Partners with management to prepare for inventory count(s), participates in the inventory taking process, and follows up on variances. • Responsible for the execution of the return to the vendor (RTV) process in the absence of the Receiver. • Where applicable, coordinates the recycling programs including toner, ink, batteries and electronics. • Provides guidance and training to associates as needed. GENERAL OPERATIONS • Ensures exceptional customer satisfaction and displays professionalism when assisting customers and associates in different areas of the store. • Takes opportunities to add-on sales to customers by using current selling techniques and company programs and coaches others to do so as well. • Provides coverage and assistance in all areas of the store where business needs require and as associate training supports. • Responsible for opening and closing the store as required. • Participates in the Manager on Duty program. • Ensures associates check and understand all sources of communication for information (white boards, bulletin boards, portal, etc). • Accountable to understand general company policies and provide guidance to staff as needed. • Has a complete understanding of all company policies and procedures related to this position, as outlined in the training checklist. • Identifies and communicates suggestions for improvements in all areas of business. • Ensures the general cleanliness of workstations, lunchroom and washrooms according to company standards is maintained. • Promotes and maintains a safe working environment and follows all company protocols for safety and is required to report any unsafe working conditions to a manager. LOSS PREVENTION / PRIVACY • Follows proper store opening and closing procedures, including alarm checks and security walks. • Properly secures all assets and physical inventory and follows all loss prevention and key control procedures. • Responsible for the security (opening and monitoring of activity) of the receiving area and all lock ups within the store when requested by a manager. • Ensures understanding of and adherence to all privacy policies and procedures. • Assists in enforcing inventory related procedures to ensure SKU integrity and prevent shrink. • As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises. This position may be required to verify bag checks when in the role of Manager on Duty. • Merchandising and Replenishment 80% • General Operations 15% • Loss Prevention/Privacy 5% Basic: • Ability to make decisions with integrity that supports company guidelines and makes good business sense. • Ability to resolve customer concerns in a diplomatic manner. • Demonstrates leadership ability. • Ability to engage customers in a friendly and professional manner. • Capacity to communicate with customers effectively using a variety of mediums. • Ability to plan, organize and prioritize efficiently to effectively handle their daily responsibilities and serve our customers. • Ability to work effectively with ongoing distractions is necessary. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. Preferred: Experience: • One year of previously related experience is preferred. Education: • Working towards or successful completion of high school is preferred. Additional Information: • Conditions of the work environment are such that minor stress or physical discomfort may occur. • Required to work a varying work schedule in order to meet the needs of the business. This would include working evenings and weekends as directed by management. • Conditions may cause physical discomfort due to exposure to variable temperatures in receiving and noise from delivery trucks, fumes from trucks, dirt and dust. Due to direct contact with delivery trucks, forklifts, and use of the bailer machine there is higher risk of personal injury if safe working habits are not practiced. • Output of physical effort is required through lifting, bending, pulling, twisting, etc. Movement of freight by use of ladders and stock pickers is required. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Position Summary: The Technology Consultant delivers on daily financial / non financial goals in Capital Goods (Divisions 1, 2, 3). Primarily a sales position, they will spend the majority of their time with customers, maximizing sales and earnings. The Technology Consultant will work actively with direct supervisor to develop and reinforce the selling culture, leverage customer relationships to drive sales, and maintain high merchandising standards. Responsible to ensure customer satisfaction both in store and post sales. Assists in providing guidance, training and coaching to associates as required on company initiatives, sales programs and product knowledge. Primary Responsibilities: • Maximizes sales opportunities with every customer by using current selling techniques and company programs. • Leads selling in the technology and furniture departments and cultivates a selling culture with associates working in the departments in order to achieve current goals and targets. • Provides assistance to associates in the department through training and coaching with regular follow up. • Partners with direct supervisor (or management) to achieve short and long term goals for the technology and furniture departments. • Effectively resolves customer concerns and escalates to management when appropriate. • Performs follow up calls to solicit feedback on sales, promote additional products and services where applicable. • Ensures proper follow-up on all special orders and transfers placed in the department. • Provides management with relevant sales information, stock levels and communicates any product problems. • Ensures that all security devices (ex. EAS tags, Alpha boxes etc) are placed onto appropriate product as indicated by loss prevention policies as needed. • Maintains company merchandising standards, including current pricing, signage, plan-o-grams, promotional planners, ad set-ups and displays. In D and E Volume stores, this associate will action and maintain these processes. • Prepares quotes on systems and related products when required. • Capable to follow RUSCOMP procedures effectively. • Provides coverage and assistance in all areas of the store where business needs require and as associate training supports, including Tech Services. • Understands and adheres to all privacy policies, coaches others to do so as well. • Properly secures company assets and physical inventory and follows all loss prevention and key control procedures. • Has a complete understanding of all company policies and procedures related to this position, as outlined in the training checklist. • Accountable to understand general company policies and provide guidance to staff as needed. • Ensures associates check and understand all sources of communication for information (white boards, bulletin boards, portal, etc). • Identifies and communicates suggestions for improvements in all areas of business. • Ensures the general cleanliness of workstations, lunchroom and washrooms according to company standards is maintained. • Responsible for the safe and proper use of all store equipment and are required to inform management of any maintenance issues regarding the equipment. • Promotes and maintains a safe working environment and follows all company protocols for safety and is required to report any unsafe working conditions to a manager. • As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises. Basic: • Demonstrates strong selling ability. • Demonstrates leadership ability. • Capacity to communicate with clients effectively using a variety of mediums. • Ability to resolve clients concerns in a diplomatic manner. • Ability to make decisions with integrity that supports company guidelines and makes good business sense. • Ability to plan, organize and prioritize efficiently to effectively to handle their daily responsibilities and serve our customers. • Ability to work effectively with ongoing distractions is necessary. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. Preferred: Experience: • Technology sales experience. • 1-2 years in a leadership or supervisory role with direct accountability for achieving sales and service targets is preferred. Education: • Completion of post-secondary education in a technical field is preferred. Additional Information: • Conditions of the work environment are such that minor stress and physical discomfort may occur. • A moderate amount of physical effort is required while placing merchandise, however, you are capable of choosing when to stop and relax. • Movement of freight by use of ladders and stock pickers is required. • Required to work a varying work schedule in order to meet the needs of the business. This would include working evenings and weekends as directed by management. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Position Summary: The Technology Consultant delivers on daily financial / non financial goals in Capital Goods (Divisions 1, 2, 3). Primarily a sales position, they will spend the majority of their time with customers, maximizing sales and earnings. The Technology Consultant will work actively with direct supervisor to develop and reinforce the selling culture, leverage customer relationships to drive sales, and maintain high merchandising standards. Responsible to ensure customer satisfaction both in store and post sales. Assists in providing guidance, training and coaching to associates as required on company initiatives, sales programs and product knowledge. Primary Responsibilities: • Maximizes sales opportunities with every customer by using current selling techniques and company programs. • Leads selling in the technology and furniture departments and cultivates a selling culture with associates working in the departments in order to achieve current goals and targets. • Provides assistance to associates in the department through training and coaching with regular follow up. • Partners with direct supervisor (or management) to achieve short and long term goals for the technology and furniture departments. • Effectively resolves customer concerns and escalates to management when appropriate. • Performs follow up calls to solicit feedback on sales, promote additional products and services where applicable. • Ensures proper follow-up on all special orders and transfers placed in the department. • Provides management with relevant sales information, stock levels and communicates any product problems. • Ensures that all security devices (ex. EAS tags, Alpha boxes etc) are placed onto appropriate product as indicated by loss prevention policies as needed. • Maintains company merchandising standards, including current pricing, signage, plan-o-grams, promotional planners, ad set-ups and displays. In D and E Volume stores, this associate will action and maintain these processes. • Prepares quotes on systems and related products when required. • Capable to follow RUSCOMP procedures effectively. • Provides coverage and assistance in all areas of the store where business needs require and as associate training supports, including Tech Services. • Understands and adheres to all privacy policies, coaches others to do so as well. • Properly secures company assets and physical inventory and follows all loss prevention and key control procedures. • Has a complete understanding of all company policies and procedures related to this position, as outlined in the training checklist. • Accountable to understand general company policies and provide guidance to staff as needed. • Ensures associates check and understand all sources of communication for information (white boards, bulletin boards, portal, etc). • Identifies and communicates suggestions for improvements in all areas of business. • Ensures the general cleanliness of workstations, lunchroom and washrooms according to company standards is maintained. • Responsible for the safe and proper use of all store equipment and are required to inform management of any maintenance issues regarding the equipment. • Promotes and maintains a safe working environment and follows all company protocols for safety and is required to report any unsafe working conditions to a manager. • As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises. Basic: • Demonstrates strong selling ability. • Demonstrates leadership ability. • Capacity to communicate with clients effectively using a variety of mediums. • Ability to resolve clients concerns in a diplomatic manner. • Ability to make decisions with integrity that supports company guidelines and makes good business sense. • Ability to plan, organize and prioritize efficiently to effectively to handle their daily responsibilities and serve our customers. • Ability to work effectively with ongoing distractions is necessary. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. Preferred: Experience: • Technology sales experience. • 1-2 years in a leadership or supervisory role with direct accountability for achieving sales and service targets is preferred. Education: • Completion of post-secondary education in a technical field is preferred. Additional Information: • Conditions of the work environment are such that minor stress and physical discomfort may occur. • A moderate amount of physical effort is required while placing merchandise, however, you are capable of choosing when to stop and relax. • Movement of freight by use of ladders and stock pickers is required. • Required to work a varying work schedule in order to meet the needs of the business. This would include working evenings and weekends as directed by management. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

PURPOSE OF JOB Tech Services Specialist is responsible to effectively promote and sell Tech services and products, executing both in-store and in-home/business. They will install, configure, upgrade, troubleshoot and repair computer hardware and operating systems, partnering with the Warranty Depot/Matrix teams as required. They are responsible for establishing and maintaining sales and service excellence by assigning the highest priority to customer satisfaction and demonstrating quality in every aspect of work. Provides guidance, training and coaching to associates as required on company initiatives, sales programs and product knowledge. Dependent on store sales volume this role will effectively balance their time in Tech Services as well as direct sales floor activities. PRIMARY DUTIES AND RESPONSIBILITIES • Maximizes sales opportunities with every customer by using current selling techniques and company programs. • Leads and promotes selling of technology services/products and supports a selling culture in order to achieve current goals and targets. • Arranges service appointments, performs In Store/In Home/Business computer upgrades, repairs and setups and follows up with customers. • Ensures high quality execution of all technology services to minimize rework. • Provides training and coaching to associates on technology services and on the sales floor in Capital goods. • Effectively resolves customer concerns and escalates to management when appropriate. • Performs follow up calls to solicit feedback on sales, promote additional products and services. • Facilitates repairs to be done by the Warranty Depot or third party repair facilities to ensure satisfactory customer service standard. • Executes ETS procedures effectively. • Updates management on ongoing work that may require action or follow up in their absence. • Prioritizes time between Tech Services and the sales floor based on business needs and as directed. • Provides coverage and assistance in the technology department where business needs require and as associate training supports. • Understands and adheres to all privacy and information management policies and procedures. • Properly secures company and customer assets and physical inventory and follows all loss prevention procedures. • Has a complete understanding of all company policies and procedures related to this position, as outlined in the training checklist. • Checks all sources of communication for information (white boards, bulletin boards, HUB, etc). • Identifies and communicates suggestions for improvements in all areas of business. • Maintains general cleanliness of all tech room and workstations as assigned, according to company standards. • Maintains a safe working environment and follows all company protocols for safety and is required to report any unsafe working conditions to a manager. • As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises. • Where store market has been approved and sales volume supports, associate may fulfill In Home Service for multiple locations. Associate is required to review and sign off on agreement of the 'In Home Services' Guidebook and ensure their full understanding of this program prior to supporting this. KNOWLEDGE / SKILL REQUIREMENTS • Verifiable and demonstrated skill in performing services/upgrades to all types of computers. • Demonstrates strong selling ability. • Ability to make appropriate product recommendations to customers. • Capacity to communicate with customers effectively using a variety of mediums. This involves the ability to take full ownership of the customer relationship and the ability to resolve customer concerns in a diplomatic manner. • Demonstrates leadership, and the ability to effectively train and coach. • Ability to make appropriate product recommendations to customers and at times do so 'in the moment'. • Ability to make decisions with integrity that supports company guidelines and makes good business sense. • Ability to plan, organize and prioritize efficiently and effectively to handle their daily responsibilities and serve our customers. Ability to deal with multiple priorities and tasks at one time. • Ability to work effectively with ongoing distractions is necessary. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. • Able to work flexible schedule. PHYSICAL DEMANDS / WORKING CONDITIONS • Conditions of the work environment are such that minor stress and physical discomfort may occur. • A moderate amount of physical effort is required while handling technology equipment. RECOMMENDED QUALIFICATIONS Experience: • 1-2 years of previous related experience is preferred. • Technical system diagnostic and upgrades/repair experience is preferred. • Valid drivers' license is preferred. Education: • Working towards or successful completion of high school is preferred. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Position Summary: The Senior Technology Consultant is accountable to monitor and deliver on daily financial / non financial goals in Capital Goods (Divisions 1, 2, 3). Primarily a sales position, they will spend the majority of their time with customers, maximizing sales and earnings. The Senior Technology Consultant will work actively with management to develop and reinforce the selling culture, leverage customer relationships to drive sales, and maintain company merchandising standards. Responsible to ensure customer satisfaction both in store and post sales. Takes a lead role in providing guidance, training and coaching to associates as required on company initiatives, sales programs and product knowledge. Primary Responsibilities: • Maximizes department sales opportunities by leveraging the sales capabilities of the Technology Consultant and associates by using current selling techniques and company programs. • Leads selling in the department and cultivates a selling culture with associates working in the department in order to achieve current goals and targets. • Partners with management to identify and achieve short and long term goals for the technology department. Ensures team understands connection between store financial success and bonus programs. • Assesses team member selling and technical skill sets and trains and develops action plans for growth. • Performs follow up calls to solicit feedback on sales, promote additional products and services where applicable. • Ensures associates awareness of, compliance and understanding of store training initiatives. • Effectively resolves customer concerns and escalates to management when appropriate. • Ensures proper follow-up on all special orders and transfers placed in the department. • Provide management with relevant sales information. Actions stock level concerns and product problems and follows up with home office as required. • Prepares quotes on systems and related products when required. • Accountable to ensure that all security devices (ex. EAS tags, Alpha boxes etc) are placed onto appropriate product as indicated by loss prevention policies. • Capable to follow RUSCOMP procedures effectively. • Maintains company merchandising standards, including current pricing, signage, plan-o-grams, promotional planners, ad set-ups and displays. • Provides coverage and assistance in all areas of the store where business needs require and as associate training supports, including Tech Services. • Proactively models and ensures team's understanding of and adherence to all privacy policies. • Models and ensures team properly secures company assets and physical inventory and follows all loss prevention and key control procedures. • Has a complete understanding of all company policies and procedures related to this position, as outlined in the training checklist. • Accountable to understand general company policies and provide guidance to staff as needed. • Ensures associates check and understand all sources of communication for information (white boards, bulletin boards, portal, etc). • Identifies and communicates suggestions for improvements in all areas of business. • Ensures the general cleanliness of workstations, lunchroom and washrooms according to company standards is maintained. • Responsible for the safe and proper use of all store equipment and are required to inform management of any maintenance issues regarding the equipment. • Promotes and maintains a safe working environment and follows all company protocols for safety and is required to report any unsafe working conditions to a manager. • As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises. Basic: • Demonstrates strong selling ability. • Demonstrates leadership ability. • Capacity to communicate with clients effectively using a variety of mediums. • Ability to resolve clients concerns in a diplomatic manner. • Ability to make decisions with integrity that supports company guidelines and makes good business sense. • Ability to plan, organize and prioritize efficiently to effectively to handle their daily responsibilities and serve our customers. • Ability to work effectively with ongoing distractions is necessary. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. Preferred: Experience: • 3+ Years of Technology Sales experience. • 1-2 years in a leadership or supervisory role with direct accountability for achieving sales and service targets is preferred. Education: • Completion of post-secondary education in a technical field is preferred. Additional Information: • Conditions of the work environment are such that minor stress may occur. • A moderate amount of physical effort is required while placing merchandise, however, you are capable of choosing when to stop and relax. • Movement of freight by use of ladders and stock pickers is required. • Required to work a varying work schedule in order to meet the needs of the business. This would include working evenings and weekends as directed by management. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. At solutionshop, we partner with customers to help them find the right solutions to be successful, such as services like Design, Print, Tech Support, Digital Marketing, as well as Shipping.We are looking for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you do As the Print & Marketing Supervisor, you oversee the operations for the solutionshop (printing, digital marketing, shipping and tech services). You are responsible for achieving business results based on your robust sales and services targets, while ensuring our complete internal and external service offerings are effectively being supported through a creative and consultative sales approach. You find ways to inspire our customers; you build loyalty and trust; and, you add value to the customer in ways that are meaningful to them and that help them work, learn, and grow. •Maximize sales and margin in solutionshop through the coaching and development of the Services Associates. •Model and promote service standards that drive quality orders and extremely satisfied customers. •Seek out and grow business leads within your community. •Partner in your store to support your team across levels through direct communication and leadership. •Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, your team, and our customers as a key priority. •Build and maintain positive relationships with internal stakeholders, including your Business Development Manager. This includes regularly exchanging ideas and suggestions. Some of what you need •2-3 years retail experience (or any other sector focused on customer experience) •1-2 years in a Graphic Communications / Print environment is an asset •Supervisory / coaching experience •Successful completion of high school & post-secondary education is preferred •Working knowledge of graphic design principles •Be a dynamic, inspiring partner to our customers and for our associates •Curious •Approachable •Passionate •Solutions Finder Some of what you will get •Associate discount •Health and Dental benefits •RRSP/DPSP •Performance bonuses •Learning & Development programs •And more... Other Job Title Suggestions •Copy and Print Centre Lead •Retail Supervisor, Copy, Print and Marketing Services Additional Information •A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience. •Exposure to moderate levels of noise generated by the print equipment. •You are required to stand in a stationary position for periods of time. This would occur while working on various orders. •Required to work a varying schedule to meet the needs of the business.This includes working evenings and weekends. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

We are currently seeking a Geoenvironment Team Lead to join our team in Quebec City: a pivotal role in planning and developing this expertise, as well as navigating significant projects with a trusted clientele. As a multidisciplinary environmental engineering firm established since 2009, we distinguish ourselves through our comprehensive service offerings and distinctive client experience. Our experts support various clients in real estate, finance, insurance, and oil, industrial, and commercial sectors, providing dedicated assistance for project realization. Responsibilities for this role include: Estimating, drafting, and revising service proposals. Planning, organizing, and overseeing various stages of Phase I environmental site assessments. Planning, organizing, and conducting soil and groundwater characterization campaigns. Ensuring environmental monitoring on construction sites. Ensuring compliance with project budgets and timelines, as well as administrative project management. Acting as a leader in this service, particularly among technical staff and project managers within the team. Leveraging expertise and ingenuity in the execution of complex projects, from planning through technical advice to final delivery. Assessing human and material resource needs within the team and making recommendations to the Director. Actively engaging in the sales process by maintaining close client relationships and ensuring their satisfaction. Participating in the estimation and preparation of bids (private and public). Planning, supervising, and monitoring daily project activities, including achievement, timelines, budgets, goal tracking, etc. Negotiating service agreements with subcontractors. Participating in various company committees (e.g., business development, health and safety, social life, etc.). In this role, you will have the opportunity to showcase your strengths! Bachelor's degree in geological engineering, civil engineering, science, or other relevant field or discipline. Member of a professional order (OIQ, OGQ, or equivalent). Minimum of 4 years of relevant environmental experience. Good knowledge of environmental laws and regulations in Quebec and Canada. Construction ASP card. Valid Class 5 driver's license for client visits and travel to our various locations. Excellent communication skills, both oral and written, in French and English. Ability to adapt to different situations. Enjoy finding innovative and practical solutions to problems. Team spirit and transparency. Rigor, structure, and high autonomy. Attention to health and safety. Inclusions of the Nvira Adventure 360 Package: Cell phone package reimbursement. Annual allowance in the Nvira Boutique. Flexible and hybrid work schedule. Additional days off during the holiday season. Possibility of finishing at noon on Fridays. 6 flexible days off. Telemedicine service and Employee Assistance Program (EAP). Comprehensive RRSP and DPSP programs. And much more! If you see yourself in this role and would like to be part of the Nvira Adventure, send us your application now!

What This Position is All About As a Sales Associate Team Lead, you are a friendly, customer-focused individual who understands the importance and intricacies of delivering the optimal customer experience. In a performance driven culture, you are a team player who has earned the respect of your peers through commitment, partnership and effective communication. Who You Are: Willing to take calculated risks when necessary, an out of the box thinker that shines in brainstorming sessions.Generates a variety of approaches to problem solving including new and novel ideas. Constantly looking for opportunity to improve the way things are done. Can be depended on for a unique perspective.Drives positive outcomes through objectives and measures. Monitors progress and results.Can be both direct as well as diplomatic. Gains trust quickly. Has a good sense of timing, is a good listener, and can get cooperation with little disruption. You Also Have: Demonstrated customer focus Ability to translate behaviors into optimal selling experience and achievement of results Full flexibility with schedule (including evenings and weekends) Prior experience scheduling and leading a team of six or more As The Sales Associate Team Lead, You Will: Execute the appropriate selling behaviors consistently Build your client base through the preferred customer service program Leverage Product Knowledge as a differentiating factor in the service experience Understand the competitive market and be aware of your commodity Demonstrate appropriate selling behaviors to deliver business objectives Lead by example demonstrating a thorough knowledge of company policy and procedures Knowledge of operational and security procedures Must be able to maintain and follow visual displays as per department standards How Often You May Travel: NA Your Life and Career at HBC: Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator! Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate. A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental). An amazing employee discount#HBSalesAssociate Thank you for your interest with HBC. We look forward to reviewing your application. HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

Director Media Sales East Are you ready to take your career to new heights and be a part of a dynamic team at Rogers Sports & Media? We believe in creativity, innovation, and collaboration in everything we do, and we are looking for people who share this mindset to join us. With a monthly reach of 30 million Canadians, you can help shape the future of sports, news, e-commerce, and entertainment. At Rogers, we value diversity and inclusivity and believe that every voice matters. Join us today and be a part of a team that is redefining the future of media.Rogers is seeking a Director, National Sales to lead our team in Montreal. As a leader, you'll be a key member of our team to drive and oversee all sales in the region. What you will do... Responsible to deliver platform revenues and targets for News & Entertainment, including TotalTV, Broadcast, Digital, OOH & Connected TV. Collaborate with all internal stakeholders to deliver forecasts, gap plans and strategies to deliver against planned targets. Lead Agency discussions, support renewals & develop deep relationships with trading leads and key influencers in the Montreal Market. Ensure large volume agreements are managed, met and achieved with our agency partners. Responsible for achieving and exceeding the regions revenue targets by engaging & motivating the media sales account managers and the market manager. Collaborate with other National/Local Directors on market and regional sales strategies Understand the region's competitive landscape provide relevant insight and competitive intelligence/analysis Develop and implement key account plans for difference-maker accounts (client connections, relationship mapping and delivery against their objectives ) Leverage Client Solutions and Multiplatform Solutions for increased share Provide support VP, National Sales Prime client direct contacts & build strategic relationships with the Rogers Business teams in Montreal. Represent RSM at the Regional level, actively participating in Regional Councils and Strategy planning. Execute "brand first" & consultative sales strategy, i.e. evolution to multiple platforms to meet consumer consumption needs and Rogers revenue growth targets Identify long term opportunities and required sales roadmap to capitalize on each Empower platform sales leads to make decisions at appropriate level Drive to established KPIs, including financial, client satisfaction (NPS), and employee Drive adoption of tools and training and advanced products across all RSM brands & platforms Salesforce CRM to improve communication & collaboration Key account management training for focused and disciplined account growth through SF, LinkedIn and Anaplan management Negotiation training for maximization of revenue/results Utilization of Revenue Planning reports for better understanding of our numbers/pacing Utilization of Insights team for smarter proposals and customer service Foster collaborative working environment for platform leads and their direct reports Manage budgets, Market costs What you will bring... Strong leadership skills with intentional drive to win & a strong sense of initiative and diplomacy A strategic business lens with the ability & clarity to understand what the overall business needs and how to achieve the ultimate goal. Excellent communication skills (both written and oral), including interpersonal and presentation skills Superior Sales Management skills, primarily focused within large broadcast organizations. Thrives in a matrix environment. Sales Growth focused individual, able to manage multiple revenue lines simultaneously. Ability to work effectively under pressure in a fast paced environment Excellent interpersonal skills with the proven ability to work effectively with all levels of management, team members clients and outside partners. Creative problem solving is key; confident and able to make decisions quickly and effectively Schedule: Full time Shift: Day Length of Contract: Not Applicable (Regular Position) Work Location: 800, Gauchetiere O, Bureau 4000-Place Bonaventure - Montreal(182), Montreal, QC Travel Requirements: Up to 10% Posting Category/Function: Sales & Media Requisition ID: 302757At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ . Successful candidates will be required to complete a background check as part of the hiring process. Posting Notes:Rogers Sports & MediaLocation: Montreal, QC, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Sales Management, QC, Outside Sales, Manager, Media, Sales, Quality, Management, Marketing

  Nous recherchons un Responsable des ventes internes pour rejoindre notre équipe!Résumé du poste:En tant que Responsable des ventes internes, vous jouerez un double rôle dans la fidélisation et l'expansion de notre base de clients PME satisfaits et rentables, tout en encadrant et en mentorant les membres de notre équipe de vente. Vos responsabilités incluront la gestion des relations avec les clients, la fourniture d'un service exceptionnel et la présentation des nouveaux produits et services Konica Minolta à vos clients assignés. Parallèlement, vous consacrerez la moitié de votre temps à aider les membres de votre équipe à améliorer leurs compétences et à progresser professionnellement.Ce que vous ferez ici:Gérez un groupe de clients sous contrat et effectuez des communications sortantes par téléphone, e-mail, réseaux sociaux et réunions en ligne.Collaborez avec les équipes de support du marché local pour présenter les avantages des produits, services et solutions Konica Minolta.Élaborez et présentez des propositions personnalisées répondant aux besoins spécifiques de chaque client.Établissez des relations avec les décideurs clés pour obtenir de nouveaux contrats et renforcer les partenariats existants.Maintenez la satisfaction des clients en gérant les activités de fidélisation, en concluant régulièrement des ventes et en atteignant les objectifs mensuels d'activité et de revenu.Générez des revenus à partir du portefeuille de services complets, y compris les services et offres étendus.Maintenez des prévisions de compte précises et un développement de pipeline.Générez des leads pour nos offres de services gérés et informatiques, y compris l'approvisionnement informatique.Organisez des sessions d'examen et d'évaluation de la planification commerciale technologique périodiques avec les clients.Gérez les escalades des comptes clients pour garantir le paiement rapide des factures.Coordonnez avec les équipes du marché et votre responsable direct pour tirer parti des ressources selon les besoins.Aidez à la documentation relative à toutes les phases du client et identifiez des projets supplémentaires.Allouez 50% de votre temps à l'encadrement, au mentorat et à la formation des membres de votre équipe de vente.Fournissez des conseils et partagez les meilleures pratiques, aidant les membres de l'équipe à atteindre leurs objectifs de vente et leur croissance professionnelle.Collaborez avec les membres de l'équipe sur des stratégies pour améliorer leurs performances de vente.Élaborez et organisez régulièrement des formations et ateliers de vente pour garantir que les membres de l'équipe sont à jour sur les tendances de l'industrie et les connaissances sur les produits.Ce que vous apportez à la table:Bilingue Francais-AnglaisDiplôme BA ou BS ou combinaison équivalente d'éducation et d'expérience pertinente (préféré)2+ années d'expérience dans la vente, le coaching ou le mentoratExcellentes compétences en prospection et découverteCapacités organisationnelles, de gestion du temps et multitâches exceptionnellesSolides compétences en développement commercial, négociation et influenceExcellentes compétences en communication écrite et verbaleMaîtrise de l'explication d'informations techniques complexes à des publics non techniquesCapacité à exprimer le ROICapacité de vente de solutionsSolides compétences en planification et en conclusion de ventesEngagement solide envers la vente et le service client avec une bonne initiative et un bon suiviAntécédents avérés de coaching, de mentorat et de développement de professionnels de la venteCe que nous offrons :Formation et perfectionnement de classe mondiale et à la demande, incluant :Formation Evolve SalesStages intensifs d'une semaine sur les produitsOpportunités d'apprentissage continuProgramme de mentorat Fast RampCoaching hebdomadaire 1:1 avec votre directionCheminement clair vers la promotion avec un programme de développement accéléré du leadershipExposition à des leaders d'opinion exécutifs passionnés par la mise en pratique de nos valeursEnsemble complet d'avantages sociaux, incluant les avantages santé, financiers et autres, les politiques de congés et de vacances, et les avantages parentauxOptions de travail flexiblesProgramme de remboursement des frais de scolaritéRéductions pour les employésProgramme d'aide aux employés et à leur familleOpportunités de carrière internationalesÀ propos de Konica Minolta:Nos valeurs fondamentales : Ouvert et honnête. Axé sur le client. Innovant. Passionné. Inclusif et collaboratif. Responsable.Konica Minolta est un fournisseur leader de solutions technologiques pour les entreprises qui aident les organisations à améliorer leurs performances commerciales. Notre technologie innovante et nos services permettent aux entreprises d'optimiser leur gestion de documents de bout en bout, de réduire les coûts et d'augmenter la productivité. En tant qu'entreprise, nous nous engageons à établir des relations à long terme avec nos clients et à fournir de la valeur grâce à nos produits et services.Konica Minolta est un employeur offrant l'égalité des chances et accueille tous les candidats qualifiés.******************************************************************************************************We are looking for a Selling Manager - Inside Sales to join our team!Position Summary:As a Selling Manager - Inside Sales, you will play a dual role in retaining and expanding our loyal, satisfied, and profitable SMB client base while coaching and mentoring our sales team members. Your responsibilities will include managing client relationships, providing exceptional service, and introducing new Konica Minolta products and services to your assigned clients. Simultaneously, you will dedicate half of your time to helping your team members improve their skills and grow professionally.What You'll Do Here:Manage a group of contracted clients and conduct outbound communications via phone calls, emails, social media, and web meetings.Collaborate with local market support teams to showcase the benefits of Konica Minolta products, services, and solutionsDevelop and present customized proposals addressing each client's specific business needsEstablish relationships with key decision-makers to secure new business and strengthen existing partnershipsMaintain client satisfaction by managing retention activities, consistently closing sales, and achieving monthly activity and revenue goalsGenerate revenue from the full-service portfolio, including extended services and offerings.Maintain accurate account forecasting and pipeline development.Generate leads for our Managed Services and IT offerings, including IT ProcurementConduct periodic Technology Business Planning review sessions and assessments with clientsManage Accounts Receivable escalations to ensure timely invoice payments.Coordinate with market teams and your direct manager to leverage resources as neededAssist with documentation related to all client phases and identify additional projectsAllocate 50% of your time to coaching, mentoring, and training your sales team membersProvide guidance and share best practices, helping team members achieve their sales targets and professional growthCollaborate with team members on strategies to improve their sales performance.Develop and conduct regular sales trainings and workshops to ensure team members are up to date with industry trends and product knowledgeWhat You Bring to the Table:Bilingual French-EnglishBA or BS degree or equivalent combination of relevant education and experience (preferred)2+ years of experience in sales, coaching or mentoringExcellent prospecting and discovery skillsExceptional organizational, time management, and multitasking skillsStrong business development, negotiation, and influencing abilities.Excellent written and verbal communication skills.Proficiency in explaining complex technical information to non-technical audiences.Ability to articulate ROI.Solution selling ability.Strong planning and closing skills.Solid commitment to sales and customer service with good initiative and follow-throughProven track record of coaching, mentoring, and developing sales professionalsWhat We Offer:World class enablement and on-demand training, including:Evolve Sales TrainingWeeklong product boot-campsContinuous learning opportunitiesFast Ramp mentorship programWeekly 1:1 coaching with your leadership.Clear path to promotion with accelerated leadership development programExposure to executive thought leaders with a passion for living our valuesComprehensive benefits package, including health benefits, financial benefits and perks, time off and leave policies, and parental benefitsFlexible work optionsTuition Reimbursement ProgramEmployee DiscountsEmployee and Family Assistance ProgramGlobal Career OpportunitiesAbout Konica Minolta:Our core values: Open and Honest. Customer-Centric. Innovative. Passionate. Inclusive & Collaborative. Accountable.Konica Minolta is a leading provider of Business Technology solutions that help organizations improve their business performance. Our innovative technology and services empower companies to optimize their end-to-end document handling, reduce costs, and increase productivity. As a company, we are committed to building long-term relationships with our customers and delivering value through our products and services.Konica Minolta is an equal opportunity employer and welcomes all qualified applicants.#KM

As a client Partner focused on the Quebec region, you will play a critical role in identifying and capturing new business opportunities, establishing relationships with key decision-makers, and driving revenue growth through strategic sales and business development initiatives. Key responsibilities: Develop and execute a comprehensive business development strategy to acquire new clients and expand market share in the Quebec region. Build and maintain relationships with C-level executives, procurement professionals, and other key stakeholders within target organizations in the Utilities, Energy, Aerospace, and Defense markets. Take a proactive approach to customer engagement, bypassing procurement when necessary to establish direct connections with business units and decision-makers. Collaborate with internal teams to shape proactive proposals that align with client needs and demonstrate the value of our solutions in achieving business outcomes. Drive the sales process from lead generation to deal closure, managing all aspects of the sales cycle and ensuring a seamless transition to delivery teams. Leverage your sales and business development experience to effectively position our offerings, overcome objections, and negotiate favorable terms and agreements. Stay informed about industry trends, competitive landscape, and market dynamics to identify emerging opportunities and drive continuous improvement in our approach to customer engagement. Required Skills Bachelor’s degree in business, Engineering, Marketing, or a related field; MBA or advanced degree preferred. Minimum of 7 years of experience in sales and business development roles, with a proven track record of success in acquiring new clients and driving revenue growth. Strong network of connections at the C-level within target industries, particularly in the Quebec region and the defense sector in Ottawa. Experience shaping proactive proposals and aligning business outcomes to drive value for clients. Excellent communication, negotiation, and presentation skills, with the ability to influence stakeholders at all levels. Self-motivated, results-driven individual with a strategic mindset and a passion for exceeding targets and driving business growth. Ability to work independently and collaboratively in a fast-paced, dynamic environment, with a strong focus on delivering exceptional customer experiences Life at Capgemini Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: Collaborating with teams of creative, fun, and driven colleagues Flexible work options enabling time and location-based flexibility Company-provided home office equipment Virtual collaboration and productivity tools to enable hybrid teams Comprehensive benefits program (Health, Welfare, Retirement and Paid time off) Other perks and wellness benefits like discount programs, and gym/studio access. Paid Parental Leave and coaching, baby welcome gift, and family care/illness days Back-up childcare/elder care, childcare discounts, and subsidized virtual tutoring Tuition assistance and weekly hot skill development opportunities Experiential, high-impact learning series events Access to mental health resources and mindfulness programs Access to join Capgemini Employee Resource Groups around communities of interest About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion. Get The Future You Want | www.capgemini.com Disclaimer Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Applicants for employment in Canada must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in Canada by Capgemini.   PARTENAIRE CLIENT - QUÉBEC   En tant que partenaire client axé sur la région du Québec, vous jouerez un rôle essentiel dans l'identification et la capture de nouvelles opportunités commerciales, l'établissement de relations avec les décideurs clés, et la croissance des revenus grâce à des initiatives de ventes stratégiques et de développement commercial.   Responsabilités clés :   • Élaborer et mettre en œuvre une stratégie globale de développement commercial pour acquérir de nouveaux clients et étendre la part de marché dans la région du Québec. • Établir et entretenir des relations avec les cadres supérieurs (C-level executives), les professionnels des achats et d'autres parties prenantes clés au sein des organisations ciblées dans les secteurs de l'Énergie et des Services publics, de l'Aérospatiale et de la Défense • Adopter une approche proactive de l'engagement client, en contournant les achats lorsque nécessaire pour établir des connexions directes avec les unités opérationnelles et les décideurs. • Collaborer avec les équipes internes pour façonner des propositions proactives qui répondent aux besoins des clients et démontrent la valeur de nos solutions dans la réalisation des résultats commerciaux. • Mener le processus de vente de la génération de leads à la conclusion de l'accord, en gérant tous les aspects du cycle de vente et en assurant une transition sans faille vers les équipes de prestation. • Tirer parti de votre expérience en vente et développement commercial pour positionner efficacement nos offres, surmonter les objections et négocier des conditions et des accords favorables. • Rester informé des tendances de l'industrie, du paysage concurrentiel et de la dynamique du marché pour identifier les opportunités émergentes et promouvoir l'amélioration continue de notre approche de l'engagement client.   Compétences requises :   • Baccalauréat en administration des affaires, ingénierie, marketing ou domaine connexe ; MBA ou diplôme avancé préféré. • Minimum de 7 ans d'expérience dans des rôles de vente et de développement commercial, avec un bilan prouvé de succès dans l'acquisition de nouveaux clients et la croissance des revenus. • Réseau solide de contacts au niveau C au sein des industries cibles, en particulier dans la région du Québec et dans le secteur de la défense à Ottawa. • Expérience dans la création de propositions proactives et dans l'alignement des résultats commerciaux pour apporter de la valeur aux clients. • Excellentes compétences en communication, négociation et présentation, avec la capacité d'influencer les parties prenantes à tous les niveaux. • Individu motivé par les résultats, axé sur les résultats avec une vision stratégique et une passion pour dépasser les objectifs et stimuler la croissance commerciale. • Capacité à travailler de manière autonome et en collaboration dans un environnement dynamique et rapide, avec une forte concentration sur la fourniture d'expériences client exceptionnelles.   La vie chez Capgemini   Capgemini soutient tous les aspects de votre bien-être tout au long des différentes étapes de votre vie et de votre carrière. Pour les employés éligibles, nous offrons :   • Collaboration avec des équipes de collègues créatifs, amusants et motivés • Options de travail flexibles permettant une flexibilité temporelle et géographique • Équipement de bureau à domicile fourni par l'entreprise • Outils de collaboration virtuelle et de productivité pour permettre les équipes hybrides • Programme complet d'avantages sociaux (santé, bien-être, retraite et congés payés) • Autres avantages et prestations de bien-être comme des programmes de réduction, l'accès à des programmes de remise en forme, etc. • Congé parental payé et accompagnement, cadeau de bienvenue pour bébé et jours de congé pour soins familiaux/maladie • Garde d'enfants/aînés de secours, réductions sur la garde d'enfants et tutorat virtuel subventionné • Aide aux frais de scolarité et opportunités hebdomadaires de développement de compétences • Événements de série d'apprentissage expérientiel à fort impact • Accès à des ressources en santé mentale et des programmes de pleine conscience • Accès pour rejoindre des groupes de ressources pour les employés de Capgemini sur les communautés d'intérêt   À propos de Capgemini   Capgemini est un leader mondial dans le partenariat avec les entreprises pour transformer et gérer leurs activités en exploitant la puissance de la technologie. Le groupe est guidé chaque jour par son objectif de libérer l'énergie humaine grâce à la technologie pour un avenir inclusif et durable. C'est une organisation responsable et diversifiée de plus de 360 000 membres d'équipe dans plus de 50 pays. Fort de son héritage de 55 ans et de son expertise sectorielle approfondie, Capgemini est reconnu par ses clients pour répondre à l'ensemble de leurs besoins commerciaux, de la stratégie et de la conception aux opérations, alimenté par le monde en évolution rapide et innovant du cloud, des données, de l'IA, de la connectivité, des logiciels, de l'ingénierie numérique et des plateformes. Le Groupe a réalisé en 2022 un chiffre d'affaires mondial de 22 milliards d'euros.   Obtenez l'avenir que vous souhaitez | www.capgemini.com   Clause de non-responsabilité Capgemini est un employeur offrant l'égalité des chances encourageant la diversité sur le lieu de travail. Tous les candidats qualifiés recevront une considération pour l'emploi sans distinction de race, d'origine nationale, d'identité/expression de genre, d'âge, de religion, d'handicap, d'orientation sexuelle, de génétique, de statut de vétéran, d'état matrimonial ou toute autre caractéristique protégée par la loi.   Il s'agit d'une description générale des fonctions, des responsabilités et des qualifications requises pour ce poste. Les exigences physiques, mentales, sensorielles ou environnementales peuvent être mentionnées afin de communiquer la manière dont ce poste est traditionnellement exercé. Chaque fois que cela est nécessaire pour offrir aux personnes handicapées une égalité des chances.

Requisition ID: 196346Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. PurposeThis position will report to the Director & Group Lead, Client Relationships (Mid-Market), Commercial Distribution. This role will include people management, working closely with internal partners at all levels while servicing borrowing and non-borrowing clients whose operation are located across the country and may include international locations.In this role you will contribute to the overall success of the Commercial Bank in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives while ensuring all activities conducted are in compliance with governing regulations, internal policies and procedures.Accountabilities: Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledgeProvide advice and counsel to Client Relationship Managers in Mid-Market on the presentation of credit proposals. This includes coaching, prompt feedback and sound guidance on structuring deals. In addition, providing suggestions on restructuring marginal proposals into bankable deals where possible. As necessary to also meet with GRM to align strategies on proceeding with a deal. The role is not to underwrite the deals but to provide suggestions on appropriate structuring and a review of applications to ensure underwriting requirements are met and applications are completed in an accurate fashion.Ensure the ongoing quality of the credit portfolio- providing oversight to the team on various aspects such as early identification of problem loans, appropriateness of risk ratings, timeliness of annual reviews and reporting requirements and adherence to credit requirements. Responsibilities will be to ensure accounts (both borrowing and non- borrowing customers) are properly and continually managed, monitored and reviewed to adhere to criteria laid down by the Bank’s adjudicating, auditing and compliance groups. Challenges along with recommended solutions are to be provided to the Director & Group Lead and to the VP.Manage a team of Client Service Associates in Mid-Market providing timely performance feedback and developing the skills of the team through coaching and guidance.Training on credit and operational skills and assist in delivery of various training programs as requested to ensure continually learning opportunities for the team.Support the Group Lead & Director in their absence as necessary for the continual smooth operation of the Team.Contributing to business development opportunities -by identifying and recommending referral opportunities and possible cross sell options to the Client Relationship Mangers in Mid-Market and ensuring similar support by direct reports.Champion sustainment of the Target Operating Model by ensuring activities align to roles and responsibilities and adherence to guidelines and processes within the Team.Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.Champions a high-performance environment and contributes to an inclusive work environment.Education / Experience / Other Information: University Degree with Business Background - MBA or professional designation preferred10 plus years of experience in the Commercial banking industryGood knowledge of Commercial Banking Distribution structure as well as role of other groups within Commercial BankingExperienced Lender with strong overall Credit skills and Sales skillsStrong knowledge of credit structures and applicable risk managementSuperior coaching and proven people management skillsExcellent interpersonal and teamwork skills Good negotiation and problem resolution skillsExcellent communication skills both written and oralStrong regulatory and compliance knowledgeStrong organizational skillsGood knowledge of competitor offerings, alternative sources of financing and industry knowledgeCommitment to participate in ongoing learning opportunities/programs Working Conditions Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel domestically Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in addition to French because they will be required to work closely with other groups from head office who operate primarily in English and will serve an English and French-speaking clientele frequently. Location(s): Canada : Quebec : Gatineau Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Customer Experience ManagerCustomer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. CXMs will communicate priorities and ensure daily task are completed and that the store is running smoothly. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. CXMs will provide input to Store Manager and Assistant Store Managers on Associates performance through the ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection and hiring process as needed.Responsibilities and Tasks:Service:Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service.Resolve customer escalations within the store and through Customer CareEnsure Department Supervisors and Associates are prepared for high-volume periodsMonitor customer flow through checkouts and take action to ensure customers are receiving fast, friendly service. Take corrective action as necessary.People:Provide in the moment coaching based on observations and behavior. Partners with ASMs regarding formal performance conversations and discipline. Recognizes associates for demonstrating expectations.Use recognition tools (BRAVO / Homer) to highlight associates demonstrating value- based behaviors and productivity.Give input to ASMs on associate performance and participate in talent planning for all hourly associates.Assist SM and ASMs with associate interview and hiring processApprove and address missed punches, variances, schedule changes, and receive "call outs," and communicates with ASMs and SM regarding follow-up actions.Ensure adherence to work rule policies regarding safety referenced in the Standards of Performance. Holds associates accountable for following all SOPs.Manager on Duty:Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities and task to all associates.Perform Opening, Closing and MOD tasking as well as other whole store focus responsibilitiesValidate daily store priorities with ASMs and SMsEnsure associates complete all store checklist in accordance with timing expectations. Provide input to associates and verify issue correction, preventative action in put in placeEnsure associates follow all safety and Hazmat procedures and Safety Matters guidelines at all times.Make sure all equipment and machines are functioning properlyReview current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as requiredMinimum Requirements:Must be 18 years or olderMust be legally permitted to work in the CanadaAbility to work a flexible schedule3 Years of Relevant Work ExperiencePreferred Qualifications:Whole store managementBig box retail experienceHome improvement industry experience

Application Deadline: 07/30/2024Address: 1501 McGill College AvenueJob Family Group:Customer SolutionsAssesses the underwriting risk associated with new and existing in-force applications for BMO Life Assurance insurance policies, including financial risk, medical risk, target market risk and other identified risks, in relation to the company's underwriting principles, directives & guidelines. Decides whether to issue the policy as requested, to modify, or to reject the policy. Outlines the terms of an acceptable policy and determines the rates or premiums.Provides strategic input into business decisions as a trusted advisor.Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.Acts as a subject matter expert on relevant regulations and policies.Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.Helps determine business priorities and best sequence for execution of business/group strategy.Conducts independent analysis and assessment to resolve strategic issues.Acts as the prime subject matter expert for internal/external stakeholders.Defines business requirements for analytics & reporting to ensure data insights inform business decision making.Designs and produces regular and ad-hoc reports, and dashboards.Breaks down strategic problems, and analyses data and information to provide insights and recommendations.Monitors and tracks performance, and addresses any issues.Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.Leads the development of the communication strategy focusing on positively influencing or changing behaviour.Resolves escalated complaint and reconsideration requests.Implements approved continuous improvement for content and underwriting rules.Coordinates internal medical information bureau auditsActs as a subject matter expert for insurance underwriting.Provides expert opinion regarding application contents (including all Underwriting risk selection forms).Reviews non contestable claims and liaises with claims to see trends and determines if changes need to be made.Reviews possible rescind investigations.Oversees the design, development, and implementation of tools and training required to deliver business results.Provides underwriting expertise and support on complex cases - and working towards expertise on underwriting of all products/ distribution channels.Leads/participates in the design, implementation and management of core business/group processes.Follows the underwriting principles, directives, guidelines & manuals to assess the underwriting risk for New Business applications, Policy Changes for various product lines and distribution channels (Agency, Direct, and Group) including gathering information and reports, identifying and requesting missing information, studying various insurance proposals to determine purpose and insurability, liaising with specialists to understand risk factors, applying financial assessment for each policy.Identifies, submits and accepts (if applicable) facultative reinsurance.Calculates appropriate rating and decides whether the risk should be shared with a re-insurer and negotiates reinsurance agreements on individual cases as required.Decisions the insurance policy and specifies any additional conditions to be imposed based on the overall underwriting risk assessment.Prepares documentation and ensures that all systems are updated according to established policies and procedures.Maintains excellent reinsurance relationships in the discussion of individual case management and requirements.Reviews special underwriting requests or rating reconsiderations for MGAs and brokers and negotiates terms as required for specific business (within authority limits).Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.Implements changes in response to shifting trends.Broader work or accountabilities may be assigned as needed.Qualifications:Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.Expert knowledge of insurance products, contracts and benefit plans (all individual, disability and group products).ALU II - working towards F.A.L.U.Seasoned professional with a combination of education, experience and industry knowledge. Must be able to speak/write in English, however biligualism (French/English) is strongly preferred. Verbal & written communication skills - In-depth / Expert.Analytical and problem solving skills - In-depth / Expert.Influence skills - In-depth / Expert.Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.Able to manage ambiguity.Data driven decision making - In-depth / Expert.This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Compensation and Benefits:$78,400.00 - $145,600.00Pay Type:SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Assistant Store Manager, Specialty Language English Français (CA) Apply Now By joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review, etc. Opportunities for advancement within the company An employer that’s involved in the community Teamwork and ongoing training A comprehensive training program for all new hires A student incentive program And much more! At RONA, over 22,000 employees let their passion blossom every day. Our teams from the RONA+, RONA, Réno-Dépôt, and Dick’s Lumber banners across Canada are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So if you’re looking to do what you love, we could be a perfect match. Our expectations:The Assistant Store Manager leads a team of associates who work together to ensure our customers receive exceptional service while shopping in a clean, safe, well-stocked store. The Assistant Store Manager is accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with the RONA's in-store experience. At times, the Assistant Store Manager is expected to provide full leadership over the store.The Assistant Store Manager collaborates with peers on the store leadership team as well as the District Manager and Area support staff to assess the needs of our customers and develop the best methods for achieving service, sales, and operational objectives.Your role: Drives execution of Installed Sales, Special Order Sales (SOS), and Pro Sales Manages all inventory, merchandising, sales and customer service activities in departments such as Appliances, Cabinets, Flooring, Millwork, Home Décor and Paint Ensures a professional sales staff is in place at all times to drive and achieve business goals Teaches and demonstrates effective use of RONA's selling and service model Models the behaviors that are needed to deliver SMART customer service, maintain an in-stock position, and keep the store clean and safe for customers Identifies gaps in execution and sales opportunities through report analysis, observing sales interactions, role plays, and other feedback channels to create specific plans of action to drive improved sales and margin performance. Drives accountability of established and communicated sales expectations and goals through the Department Supervisors timely coaching and feedback of sales specialists. Works with leadership peers and staff throughout the store to ensure everyone plays their part in managing the daily sales pipeline and that details, leads, estimates, proposals and customer contacts are properly managed and fully leveraged by sales associates Ensures that sales associates leverage promotions across departments to improve close rates and drive sales Interviews, selects, develops and provides direct leadership over a team that support product categories in assigned area The qualifications we are looking for: Bachelor's degree in related field (in asset) 3 years of experience leading associates in a retail environment. 1 years of experience leading a performing sales team with direct reporting responsibility in retail, business to business, outside sales, or consumer service industry. Knowledge of product categories (e.g., flooring, cabinets, appliances) Experience working in a fast-paced, cross-functional work environment. Strong working knowledge of Microsoft Office Suite RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status. Apply Now

As an E-commerce Order Support Specialist, you will play a pivotal role in the success of our digital retail direct-to-consumer and omnichannel experience strategy, being part of the team that monitors and optimizes the operations of BRP’s direct-to-consumer sales channels (from online order creation to fulfillment and after sales and back office related activities). Your expertise will be required to lead and orchestrate the resolution of incidents that are beyond the scope of our first lines of support. You will also be mobilized to influence current policies, procedures and guidelines, or even support the design of new ones that are more applicable to our D2C retail mission. You are a strategic/analytical thinker who can link assignments to the bigger picture. You will participate in providing data driven insights to improve our operational and retail performance, identify new opportunities to innovate and inform our strategic plans. YOU’LL HAVE THE OPPORTUNITY TO: - Ensure the overall quality of BRP’s direct-to-consumer experience by: Monitoring the overall health and performance of BRP’s direct-to-consumer online order management cycle (from order creation to fulfillment and after sales and back office related activities). Ongoing optimization of incident resolution workflows and methodologies. Monitoring order status, inquiry resolution and support for any necessary escalation. Troubleshooting and resolving incidents affecting the customer experience in BRP’s online stores as well as ensuring that back-end system processes are functioning properly. Assisting customer service, external service partners and BRP’s level 2 and 3 application support teams in incident resolution. Ensuring customer sales, support and shipping/delivery related metrics are achieved with regards to sales, cancellations, returns, and refunds. Maintaining Online Store SOPs, as required, on a timely basis, ensuring improvement of customer experience goals. Determining and identifying root causes of reported issues, where possible, in terms of specific in-house and/or vendor related and developing a plan for short- and long-term improvement. - Act as a liaison between internal stakeholders (e.g. customer service, dealer network, external partners, IT, etc.) Being a positive ambassador of the D2C retail-oriented RACI definition. Understanding and navigating business interdependencies, company procedures, policies, and workflows to properly assess any complex situation. Providing an informed diagnosis and efficient resolution plan (respectful of SLAs and procedures). - Participating in QAs for partial or end-to-end flows related to order management. - Data and analytics: Interpreting data and analyzing results using analytics and research methodologies. Evaluating key performance indicators, providing ongoing reports, and recommending business plan updates. YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES: A bachelor’s degree in business/commerce, computer science or another pertinent field. A minimum of 2 years of experience in the retail industry in any of the following roles:- Operations specialist- Business analyst- Client care - support specialist. Experience with operations in OMS, Digital/eCommerce, B2C-D2C and Omnichannel projects would be considered a strong asset. Comfortable with being the last line of communication in the issue resolution process. A fast learner and self-starter, who is accountable and detail oriented with the ability to synthesize complex information. A problem-solving mindset with a team player attitude. ACKNOWLEDGING THE POWER OF DIVERSITY BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead! For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning. AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN. Let’s start with a strong foundation - You want it, we have it: Annual bonus: we work hard, and we know it. This yearly thank you is our way to fuel your dreams. Generous paid time away: winding down is as important as creating the future of recreational products. Pension plan: we want to make sure you’ll enjoy retirement; we’ve got you covered. Collective saving opportunities: being part of BRP allows you to tap into the strength of our saving programs. Industry leading healthcare: fully paid by BRP, this program is here for you, whatever happens, so you can focus on what matters. What about some feel good extras: Flexible work schedule: balance is key to innovation, and we want to make sure you are at the top of your game with a schedule that will work for you. Summer schedule: time flies at BRP, so we hit pause to enjoy it. Holiday season shutdown: between Christmas and New Year’s, we close our facilities and refill on good times. Educational resources: you love what you do, and we get you resources to stay cutting-edge, so we all win together. Discount on BRP products: what we build is amazing, freeing, revolutionary, and you're first in line for the experience. WELCOME TO BRP We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 23,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey. #LI-Hybrid #LI-MR2