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Shift supervisor
McDonald's, Boucherville, QC
Shift supervisor - 18$Extra 3$/h for night shift.We are more than just your local restaurant. We are a collection of hardworking small-business owners.Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through Ronald McDonald House Charities? Our offerWorking with us means that you will have the opportunity to earn and learn, flexibility, and a safe and inclusive work environment. What this means in practice is:Access to education and skills development opportunities that take you furtherA total rewards package that includes discounts, incentives, and recognition perksFlexible hours/shifts that suit your needsA safe, respectful and inclusive workplaceBring your authentic self to work - welcoming people of every age, background, and culture - just like the guests who visit our restaurants every dayThe jobShift supervisor / Shift leader :The shift supervisor is responsible for a team of 4 to 10 people.He is responsible for the staff, the property of the restaurant, the quality of service.His objective is to maximize the profits of the restaurant during his shift by implementing the brand's strategies.The shift manager also has a direct responsibility for compliance with food hygiene measures.Benefits of working with us:Paid trainingSalary according to experienceFree uniformInsurance program after three months.50% off your meals at McDonald's restaurants in Canada$2 bonus full time 35 hoursSeveral benefits and discount program with partners*Experience in a restaurant: an assetYour vibe and experienceWhile previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative as a manager is always helpful and appreciated, what is most important is who you are.You lead by example and are accountable. You have high expectations and consistently raise the bar for yourself and your team. When confronted with a situation, you can assess and problem-solve with confidence. You put people before profit, knowing that creating a positive culture leads to happier, more engaged staff who will deliver a better experience for your guests. About usIn 1954, an enterprising salesman named Ray Kroc discovered a small burger restaurant in California, and wrote the first page of McDonald's history. In 1967, the first McDonald's Canada opened in Richmond, B.C. and we've been growing with our communities and serving quality food at great a value ever since. Today, McDonald's Canada is proud to be one of the world's leading foodservice retailers, offering job opportunities at corporate-owned restaurants or restaurants owned by independent franchisees. McDonald's Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.
Night Shift Manager
McDonald's, Bois-des-Filion, QC
Shift ManagerBase salary : 17.75$|hour plus night bonusOur offerCompetitive compensation and annual salary increase Possibility of advancementFlexible scheduleFree foodFree uniformPaid trainingGroup insuranceWork/family balanceIncentive programs Safe, respectful and inclusive work environment Opportunity to express your authenticity at work - people of all ages, backgrounds and cultures are welcome - just like the customers who visit our restaurants every day.The PositionHere are some highlights about the position:- Maintain a clean, safe and sanitary environment for your customers, your team and yourself.- Manage and lead a team of team members.- Enforce our famous cleanliness methodology.- Increase sales and profits, which in turn increases your value, both professionally and financially.- A minimum of 1 year experience as a member of a management team in a quick service restaurant.- Experience in a McDonald's Restaurant (an asset)Your energy and experienceWhile your previous work experience in the restaurant industry as a Manager is always helpful and appreciated, what matters most is who you are.You lead by example and are accountable. You have high expectations and constantly raise the bar for yourself and your team. When faced with a situation, you can assess and resolve issues with confidence.We are looking for candidates who enjoy teamwork, responsibility and challenge. You must also be dynamic and make customer service your priority.Please note that due to the nature of the position a credit and criminal background check will be conducted with your consent. About UsIn 1954, after discovering a small hamburger joint in California, a daring salesman named Ray Kroc would write the very first page of McDonald's history. In 1967, the first McDonald's restaurant in Canada opened in Richmond, British Columbia. Since that day, we've been evolving with our communities, offering quality food at a great value. Today, McDonald's Canada is proud to be one of the world's leading food service companies, offering employment opportunities in both corporate and franchise restaurants.McDonald's Canada and its franchisees are committed to creating a diverse and inclusive work environment for all. Our workplaces are governed by a long-standing policy of providing fair, equitable and accessible opportunities for all employees, and accessible to all current and potential employees. Accommodation is available upon request during the application process.Did You Know? From coast to coast, we provide delicious food choices to more than 2.5 million people every day in over 1,400 restaurants, and we are proud to have helped more than 387,000 Canadian families with a sick child through Ronald McDonald House Charities. Leader de quartSalaire de base : 17.00$|heure Notre offreRémunération concurrentielle et augmentation de salaire annuellePossibilité d'avancementHoraire flexibleNourriture gratuiteUniforme gratuitFormation payéeAssurances collectivesConciliation travail/familleProgrammes de motivation Milieu de travail sécuritaire, respectueux et inclusifPossibilité d'exprimer votre authenticité au travail - bienvenue aux personnes de tout âge, de tout horizon et de toute culture - tout comme les clients qui fréquentent nos restaurants chaque jour.Le posteVoici quelques grandes lignes sur le poste :* Maintenir un environnement propre, sécuritaire et salubre pour vos clients, votre équipe et vous-même.* Gérer et diriger une équipe d'équipiers.* Faire respecter notre célèbre méthodologie de propreté.* Accroître les ventes et les bénéfices, ce qui, en retour, accroît votre valeur, tant professionnellement que financièrement.* Avoir un minimum de 1 an d'expérience à titre de membre d'un équipe de gestion dans un restaurant à service rapide.* Expérience dans un Restaurant McDonald's (un atout)Votre énergie et expérienceBien que votre expérience de travail antérieure dans l'industrie de la restauration en tant que gérant soit toujours utile et appréciée, ce qui compte le plus, c'est qui vous êtes.Vous donnez l'exemple et êtes responsable. Vous avez des attentes élevées et vous haussez constamment la barre pour vous et votre équipe. Lorsque vous faites face à une situation, vous pouvez évaluer et régler les problèmesavec assurance.Nous recherchons des candidats qui aiment le travail d'équipe, les responsabilités et les défis. Vous devez également être dynamique et faire du service à la clientèle votre priorité. À propos de nousEn 1954, après avoir découvert un petit restaurant de hamburgers en Californie, un représentant audacieux du nom de Ray Kroc allait écrire la toute première page de l'histoire de McDonald's. En 1967, le premier restaurant McDonald's du Canada ouvre ses portes à Richmond, en Colombie-Britannique. Depuis ce jour, nous évoluons au rythme de noscollectivités et offrons des aliments de qualité à un excellent rapport qualité-prix. Aujourd'hui, McDonald's du Canada est fière de se classer parmi les chefs de file mondiaux de la restauration, et d'offrir des occasions d'emploi dans des restaurantsappartenant à la société ou à des franchisés indépendants. McDonald's du Canada et ses franchisés s'engagent à créer un environnement de travail diversifié et inclusif pour tous. Nos milieux de travail sont régis par une politique mise en place depuis longtemps visant à offrir des occasions justes, équitables et accessibles à tous les employés actuels et potentiels. Des mesures d'adaptation sont disponibles sur demande durant le processus de candidature.Le saviez-vous? D'un océan à l'autre, nous offrons chaque jour de délicieux choix alimentaires à plus de 2,5 millions de personnes dans plus de 1 400 restaurants, et nous sommes fiers d'être venus en aide à plus de 387 000 familles canadiennes ayant un enfant malade grâce à l'Œuvre des Manoirs Ronald McDonald.
Night Shift Manager
McDonald's, Blainville, QC
Shift ManagerBase salary : 17.75$|hour plus night bonusOur offerCompetitive compensation and annual salary increase Possibility of advancementFlexible scheduleFree foodFree uniformPaid trainingGroup insuranceWork/family balanceIncentive programs Safe, respectful and inclusive work environment Opportunity to express your authenticity at work - people of all ages, backgrounds and cultures are welcome - just like the customers who visit our restaurants every day.The PositionHere are some highlights about the position:- Maintain a clean, safe and sanitary environment for your customers, your team and yourself.- Manage and lead a team of team members.- Enforce our famous cleanliness methodology.- Increase sales and profits, which in turn increases your value, both professionally and financially.- A minimum of 1 year experience as a member of a management team in a quick service restaurant.- Experience in a McDonald's Restaurant (an asset)Your energy and experienceWhile your previous work experience in the restaurant industry as a Manager is always helpful and appreciated, what matters most is who you are.You lead by example and are accountable. You have high expectations and constantly raise the bar for yourself and your team. When faced with a situation, you can assess and resolve issues with confidence.We are looking for candidates who enjoy teamwork, responsibility and challenge. You must also be dynamic and make customer service your priority.Please note that due to the nature of the position a credit and criminal background check will be conducted with your consent. About UsIn 1954, after discovering a small hamburger joint in California, a daring salesman named Ray Kroc would write the very first page of McDonald's history. In 1967, the first McDonald's restaurant in Canada opened in Richmond, British Columbia. Since that day, we've been evolving with our communities, offering quality food at a great value. Today, McDonald's Canada is proud to be one of the world's leading food service companies, offering employment opportunities in both corporate and franchise restaurants.McDonald's Canada and its franchisees are committed to creating a diverse and inclusive work environment for all. Our workplaces are governed by a long-standing policy of providing fair, equitable and accessible opportunities for all employees, and accessible to all current and potential employees. Accommodation is available upon request during the application process.Did You Know? From coast to coast, we provide delicious food choices to more than 2.5 million people every day in over 1,400 restaurants, and we are proud to have helped more than 387,000 Canadian families with a sick child through Ronald McDonald House Charities. Leader de quartSalaire de base : 17.00$|heure Notre offreRémunération concurrentielle et augmentation de salaire annuellePossibilité d'avancementHoraire flexibleNourriture gratuiteUniforme gratuitFormation payéeAssurances collectivesConciliation travail/familleProgrammes de motivation Milieu de travail sécuritaire, respectueux et inclusifPossibilité d'exprimer votre authenticité au travail - bienvenue aux personnes de tout âge, de tout horizon et de toute culture - tout comme les clients qui fréquentent nos restaurants chaque jour.Le posteVoici quelques grandes lignes sur le poste :* Maintenir un environnement propre, sécuritaire et salubre pour vos clients, votre équipe et vous-même.* Gérer et diriger une équipe d'équipiers.* Faire respecter notre célèbre méthodologie de propreté.* Accroître les ventes et les bénéfices, ce qui, en retour, accroît votre valeur, tant professionnellement que financièrement.* Avoir un minimum de 1 an d'expérience à titre de membre d'un équipe de gestion dans un restaurant à service rapide.* Expérience dans un Restaurant McDonald's (un atout)Votre énergie et expérienceBien que votre expérience de travail antérieure dans l'industrie de la restauration en tant que gérant soit toujours utile et appréciée, ce qui compte le plus, c'est qui vous êtes.Vous donnez l'exemple et êtes responsable. Vous avez des attentes élevées et vous haussez constamment la barre pour vous et votre équipe. Lorsque vous faites face à une situation, vous pouvez évaluer et régler les problèmesavec assurance.Nous recherchons des candidats qui aiment le travail d'équipe, les responsabilités et les défis. Vous devez également être dynamique et faire du service à la clientèle votre priorité. À propos de nousEn 1954, après avoir découvert un petit restaurant de hamburgers en Californie, un représentant audacieux du nom de Ray Kroc allait écrire la toute première page de l'histoire de McDonald's. En 1967, le premier restaurant McDonald's du Canada ouvre ses portes à Richmond, en Colombie-Britannique. Depuis ce jour, nous évoluons au rythme de noscollectivités et offrons des aliments de qualité à un excellent rapport qualité-prix. Aujourd'hui, McDonald's du Canada est fière de se classer parmi les chefs de file mondiaux de la restauration, et d'offrir des occasions d'emploi dans des restaurantsappartenant à la société ou à des franchisés indépendants. McDonald's du Canada et ses franchisés s'engagent à créer un environnement de travail diversifié et inclusif pour tous. Nos milieux de travail sont régis par une politique mise en place depuis longtemps visant à offrir des occasions justes, équitables et accessibles à tous les employés actuels et potentiels. Des mesures d'adaptation sont disponibles sur demande durant le processus de candidature.Le saviez-vous? D'un océan à l'autre, nous offrons chaque jour de délicieux choix alimentaires à plus de 2,5 millions de personnes dans plus de 1 400 restaurants, et nous sommes fiers d'être venus en aide à plus de 387 000 familles canadiennes ayant un enfant malade grâce à l'Œuvre des Manoirs Ronald McDonald.
Night Shift Manager
McDonald's, Terrebonne, QC
Shift ManagerBase salary : 17.75$|hour plus night bonusOur offerCompetitive compensation and annual salary increase Possibility of advancementFlexible scheduleFree foodFree uniformPaid trainingGroup insuranceWork/family balanceIncentive programs Safe, respectful and inclusive work environment Opportunity to express your authenticity at work - people of all ages, backgrounds and cultures are welcome - just like the customers who visit our restaurants every day.The PositionHere are some highlights about the position:- Maintain a clean, safe and sanitary environment for your customers, your team and yourself.- Manage and lead a team of team members.- Enforce our famous cleanliness methodology.- Increase sales and profits, which in turn increases your value, both professionally and financially.- A minimum of 1 year experience as a member of a management team in a quick service restaurant.- Experience in a McDonald's Restaurant (an asset)Your energy and experienceWhile your previous work experience in the restaurant industry as a Manager is always helpful and appreciated, what matters most is who you are.You lead by example and are accountable. You have high expectations and constantly raise the bar for yourself and your team. When faced with a situation, you can assess and resolve issues with confidence.We are looking for candidates who enjoy teamwork, responsibility and challenge. You must also be dynamic and make customer service your priority.Please note that due to the nature of the position a credit and criminal background check will be conducted with your consent. About UsIn 1954, after discovering a small hamburger joint in California, a daring salesman named Ray Kroc would write the very first page of McDonald's history. In 1967, the first McDonald's restaurant in Canada opened in Richmond, British Columbia. Since that day, we've been evolving with our communities, offering quality food at a great value. Today, McDonald's Canada is proud to be one of the world's leading food service companies, offering employment opportunities in both corporate and franchise restaurants.McDonald's Canada and its franchisees are committed to creating a diverse and inclusive work environment for all. Our workplaces are governed by a long-standing policy of providing fair, equitable and accessible opportunities for all employees, and accessible to all current and potential employees. Accommodation is available upon request during the application process.Did You Know? From coast to coast, we provide delicious food choices to more than 2.5 million people every day in over 1,400 restaurants, and we are proud to have helped more than 387,000 Canadian families with a sick child through Ronald McDonald House Charities. Leader de quartSalaire de base : 17.00$|heure Notre offreRémunération concurrentielle et augmentation de salaire annuellePossibilité d'avancementHoraire flexibleNourriture gratuiteUniforme gratuitFormation payéeAssurances collectivesConciliation travail/familleProgrammes de motivation Milieu de travail sécuritaire, respectueux et inclusifPossibilité d'exprimer votre authenticité au travail - bienvenue aux personnes de tout âge, de tout horizon et de toute culture - tout comme les clients qui fréquentent nos restaurants chaque jour.Le posteVoici quelques grandes lignes sur le poste :* Maintenir un environnement propre, sécuritaire et salubre pour vos clients, votre équipe et vous-même.* Gérer et diriger une équipe d'équipiers.* Faire respecter notre célèbre méthodologie de propreté.* Accroître les ventes et les bénéfices, ce qui, en retour, accroît votre valeur, tant professionnellement que financièrement.* Avoir un minimum de 1 an d'expérience à titre de membre d'un équipe de gestion dans un restaurant à service rapide.* Expérience dans un Restaurant McDonald's (un atout)Votre énergie et expérienceBien que votre expérience de travail antérieure dans l'industrie de la restauration en tant que gérant soit toujours utile et appréciée, ce qui compte le plus, c'est qui vous êtes.Vous donnez l'exemple et êtes responsable. Vous avez des attentes élevées et vous haussez constamment la barre pour vous et votre équipe. Lorsque vous faites face à une situation, vous pouvez évaluer et régler les problèmesavec assurance.Nous recherchons des candidats qui aiment le travail d'équipe, les responsabilités et les défis. Vous devez également être dynamique et faire du service à la clientèle votre priorité. À propos de nousEn 1954, après avoir découvert un petit restaurant de hamburgers en Californie, un représentant audacieux du nom de Ray Kroc allait écrire la toute première page de l'histoire de McDonald's. En 1967, le premier restaurant McDonald's du Canada ouvre ses portes à Richmond, en Colombie-Britannique. Depuis ce jour, nous évoluons au rythme de noscollectivités et offrons des aliments de qualité à un excellent rapport qualité-prix. Aujourd'hui, McDonald's du Canada est fière de se classer parmi les chefs de file mondiaux de la restauration, et d'offrir des occasions d'emploi dans des restaurantsappartenant à la société ou à des franchisés indépendants. McDonald's du Canada et ses franchisés s'engagent à créer un environnement de travail diversifié et inclusif pour tous. Nos milieux de travail sont régis par une politique mise en place depuis longtemps visant à offrir des occasions justes, équitables et accessibles à tous les employés actuels et potentiels. Des mesures d'adaptation sont disponibles sur demande durant le processus de candidature.Le saviez-vous? D'un océan à l'autre, nous offrons chaque jour de délicieux choix alimentaires à plus de 2,5 millions de personnes dans plus de 1 400 restaurants, et nous sommes fiers d'être venus en aide à plus de 387 000 familles canadiennes ayant un enfant malade grâce à l'Œuvre des Manoirs Ronald McDonald.
Night Shift Manager
McDonald's, Rosemère, QC
Shift ManagerBase salary : 17.75$|hour plus night bonusOur offerCompetitive compensation and annual salary increase Possibility of advancementFlexible scheduleFree foodFree uniformPaid trainingGroup insuranceWork/family balanceIncentive programs Safe, respectful and inclusive work environment Opportunity to express your authenticity at work - people of all ages, backgrounds and cultures are welcome - just like the customers who visit our restaurants every day.The PositionHere are some highlights about the position:- Maintain a clean, safe and sanitary environment for your customers, your team and yourself.- Manage and lead a team of team members.- Enforce our famous cleanliness methodology.- Increase sales and profits, which in turn increases your value, both professionally and financially.- A minimum of 1 year experience as a member of a management team in a quick service restaurant.- Experience in a McDonald's Restaurant (an asset)Your energy and experienceWhile your previous work experience in the restaurant industry as a Manager is always helpful and appreciated, what matters most is who you are.You lead by example and are accountable. You have high expectations and constantly raise the bar for yourself and your team. When faced with a situation, you can assess and resolve issues with confidence.We are looking for candidates who enjoy teamwork, responsibility and challenge. You must also be dynamic and make customer service your priority.Please note that due to the nature of the position a credit and criminal background check will be conducted with your consent. About UsIn 1954, after discovering a small hamburger joint in California, a daring salesman named Ray Kroc would write the very first page of McDonald's history. In 1967, the first McDonald's restaurant in Canada opened in Richmond, British Columbia. Since that day, we've been evolving with our communities, offering quality food at a great value. Today, McDonald's Canada is proud to be one of the world's leading food service companies, offering employment opportunities in both corporate and franchise restaurants.McDonald's Canada and its franchisees are committed to creating a diverse and inclusive work environment for all. Our workplaces are governed by a long-standing policy of providing fair, equitable and accessible opportunities for all employees, and accessible to all current and potential employees. Accommodation is available upon request during the application process.Did You Know? From coast to coast, we provide delicious food choices to more than 2.5 million people every day in over 1,400 restaurants, and we are proud to have helped more than 387,000 Canadian families with a sick child through Ronald McDonald House Charities. Leader de quartSalaire de base : 17.00$|heure Notre offreRémunération concurrentielle et augmentation de salaire annuellePossibilité d'avancementHoraire flexibleNourriture gratuiteUniforme gratuitFormation payéeAssurances collectivesConciliation travail/familleProgrammes de motivation Milieu de travail sécuritaire, respectueux et inclusifPossibilité d'exprimer votre authenticité au travail - bienvenue aux personnes de tout âge, de tout horizon et de toute culture - tout comme les clients qui fréquentent nos restaurants chaque jour.Le posteVoici quelques grandes lignes sur le poste :* Maintenir un environnement propre, sécuritaire et salubre pour vos clients, votre équipe et vous-même.* Gérer et diriger une équipe d'équipiers.* Faire respecter notre célèbre méthodologie de propreté.* Accroître les ventes et les bénéfices, ce qui, en retour, accroît votre valeur, tant professionnellement que financièrement.* Avoir un minimum de 1 an d'expérience à titre de membre d'un équipe de gestion dans un restaurant à service rapide.* Expérience dans un Restaurant McDonald's (un atout)Votre énergie et expérienceBien que votre expérience de travail antérieure dans l'industrie de la restauration en tant que gérant soit toujours utile et appréciée, ce qui compte le plus, c'est qui vous êtes.Vous donnez l'exemple et êtes responsable. Vous avez des attentes élevées et vous haussez constamment la barre pour vous et votre équipe. Lorsque vous faites face à une situation, vous pouvez évaluer et régler les problèmesavec assurance.Nous recherchons des candidats qui aiment le travail d'équipe, les responsabilités et les défis. Vous devez également être dynamique et faire du service à la clientèle votre priorité. À propos de nousEn 1954, après avoir découvert un petit restaurant de hamburgers en Californie, un représentant audacieux du nom de Ray Kroc allait écrire la toute première page de l'histoire de McDonald's. En 1967, le premier restaurant McDonald's du Canada ouvre ses portes à Richmond, en Colombie-Britannique. Depuis ce jour, nous évoluons au rythme de noscollectivités et offrons des aliments de qualité à un excellent rapport qualité-prix. Aujourd'hui, McDonald's du Canada est fière de se classer parmi les chefs de file mondiaux de la restauration, et d'offrir des occasions d'emploi dans des restaurantsappartenant à la société ou à des franchisés indépendants. McDonald's du Canada et ses franchisés s'engagent à créer un environnement de travail diversifié et inclusif pour tous. Nos milieux de travail sont régis par une politique mise en place depuis longtemps visant à offrir des occasions justes, équitables et accessibles à tous les employés actuels et potentiels. Des mesures d'adaptation sont disponibles sur demande durant le processus de candidature.Le saviez-vous? D'un océan à l'autre, nous offrons chaque jour de délicieux choix alimentaires à plus de 2,5 millions de personnes dans plus de 1 400 restaurants, et nous sommes fiers d'être venus en aide à plus de 387 000 familles canadiennes ayant un enfant malade grâce à l'Œuvre des Manoirs Ronald McDonald.
Night Shift Manager
McDonald's, Sainte-Anne-des-Plaines, QC
Shift ManagerBase salary : 17.75$|hour plus night bonusOur offerCompetitive compensation and annual salary increase Possibility of advancementFlexible scheduleFree foodFree uniformPaid trainingGroup insuranceWork/family balanceIncentive programs Safe, respectful and inclusive work environment Opportunity to express your authenticity at work - people of all ages, backgrounds and cultures are welcome - just like the customers who visit our restaurants every day.The PositionHere are some highlights about the position:- Maintain a clean, safe and sanitary environment for your customers, your team and yourself.- Manage and lead a team of team members.- Enforce our famous cleanliness methodology.- Increase sales and profits, which in turn increases your value, both professionally and financially.- A minimum of 1 year experience as a member of a management team in a quick service restaurant.- Experience in a McDonald's Restaurant (an asset)Your energy and experienceWhile your previous work experience in the restaurant industry as a Manager is always helpful and appreciated, what matters most is who you are.You lead by example and are accountable. You have high expectations and constantly raise the bar for yourself and your team. When faced with a situation, you can assess and resolve issues with confidence.We are looking for candidates who enjoy teamwork, responsibility and challenge. You must also be dynamic and make customer service your priority.Please note that due to the nature of the position a credit and criminal background check will be conducted with your consent. About UsIn 1954, after discovering a small hamburger joint in California, a daring salesman named Ray Kroc would write the very first page of McDonald's history. In 1967, the first McDonald's restaurant in Canada opened in Richmond, British Columbia. Since that day, we've been evolving with our communities, offering quality food at a great value. Today, McDonald's Canada is proud to be one of the world's leading food service companies, offering employment opportunities in both corporate and franchise restaurants.McDonald's Canada and its franchisees are committed to creating a diverse and inclusive work environment for all. Our workplaces are governed by a long-standing policy of providing fair, equitable and accessible opportunities for all employees, and accessible to all current and potential employees. Accommodation is available upon request during the application process.Did You Know? From coast to coast, we provide delicious food choices to more than 2.5 million people every day in over 1,400 restaurants, and we are proud to have helped more than 387,000 Canadian families with a sick child through Ronald McDonald House Charities. Leader de quartSalaire de base : 17.00$|heure Notre offreRémunération concurrentielle et augmentation de salaire annuellePossibilité d'avancementHoraire flexibleNourriture gratuiteUniforme gratuitFormation payéeAssurances collectivesConciliation travail/familleProgrammes de motivation Milieu de travail sécuritaire, respectueux et inclusifPossibilité d'exprimer votre authenticité au travail - bienvenue aux personnes de tout âge, de tout horizon et de toute culture - tout comme les clients qui fréquentent nos restaurants chaque jour.Le posteVoici quelques grandes lignes sur le poste :* Maintenir un environnement propre, sécuritaire et salubre pour vos clients, votre équipe et vous-même.* Gérer et diriger une équipe d'équipiers.* Faire respecter notre célèbre méthodologie de propreté.* Accroître les ventes et les bénéfices, ce qui, en retour, accroît votre valeur, tant professionnellement que financièrement.* Avoir un minimum de 1 an d'expérience à titre de membre d'un équipe de gestion dans un restaurant à service rapide.* Expérience dans un Restaurant McDonald's (un atout)Votre énergie et expérienceBien que votre expérience de travail antérieure dans l'industrie de la restauration en tant que gérant soit toujours utile et appréciée, ce qui compte le plus, c'est qui vous êtes.Vous donnez l'exemple et êtes responsable. Vous avez des attentes élevées et vous haussez constamment la barre pour vous et votre équipe. Lorsque vous faites face à une situation, vous pouvez évaluer et régler les problèmesavec assurance.Nous recherchons des candidats qui aiment le travail d'équipe, les responsabilités et les défis. Vous devez également être dynamique et faire du service à la clientèle votre priorité. À propos de nousEn 1954, après avoir découvert un petit restaurant de hamburgers en Californie, un représentant audacieux du nom de Ray Kroc allait écrire la toute première page de l'histoire de McDonald's. En 1967, le premier restaurant McDonald's du Canada ouvre ses portes à Richmond, en Colombie-Britannique. Depuis ce jour, nous évoluons au rythme de noscollectivités et offrons des aliments de qualité à un excellent rapport qualité-prix. Aujourd'hui, McDonald's du Canada est fière de se classer parmi les chefs de file mondiaux de la restauration, et d'offrir des occasions d'emploi dans des restaurantsappartenant à la société ou à des franchisés indépendants. McDonald's du Canada et ses franchisés s'engagent à créer un environnement de travail diversifié et inclusif pour tous. Nos milieux de travail sont régis par une politique mise en place depuis longtemps visant à offrir des occasions justes, équitables et accessibles à tous les employés actuels et potentiels. Des mesures d'adaptation sont disponibles sur demande durant le processus de candidature.Le saviez-vous? D'un océan à l'autre, nous offrons chaque jour de délicieux choix alimentaires à plus de 2,5 millions de personnes dans plus de 1 400 restaurants, et nous sommes fiers d'être venus en aide à plus de 387 000 familles canadiennes ayant un enfant malade grâce à l'Œuvre des Manoirs Ronald McDonald.
Shift supervisor
McDonald's, Beloeil, QC
Shift supervisor - 18$Extra 3$/h for night shift.We are more than just your local restaurant. We are a collection of hardworking small-business owners.Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through Ronald McDonald House Charities? Our offerWorking with us means that you will have the opportunity to earn and learn, flexibility, and a safe and inclusive work environment. What this means in practice is:Access to education and skills development opportunities that take you furtherA total rewards package that includes discounts, incentives, and recognition perksFlexible hours/shifts that suit your needsA safe, respectful and inclusive workplaceBring your authentic self to work - welcoming people of every age, background, and culture - just like the guests who visit our restaurants every dayThe jobShift supervisor / Shift leader :The shift supervisor is responsible for a team of 4 to 10 people.He is responsible for the staff, the property of the restaurant, the quality of service.His objective is to maximize the profits of the restaurant during his shift by implementing the brand's strategies.The shift manager also has a direct responsibility for compliance with food hygiene measures.Benefits of working with us:Paid trainingSalary according to experienceFree uniformInsurance program after three months.50% off your meals at McDonald's restaurants in Canada$2 bonus full time 35 hoursSeveral benefits and discount program with partners*Experience in a restaurant: an assetYour vibe and experienceWhile previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative as a manager is always helpful and appreciated, what is most important is who you are.You lead by example and are accountable. You have high expectations and consistently raise the bar for yourself and your team. When confronted with a situation, you can assess and problem-solve with confidence. You put people before profit, knowing that creating a positive culture leads to happier, more engaged staff who will deliver a better experience for your guests. About usIn 1954, an enterprising salesman named Ray Kroc discovered a small burger restaurant in California, and wrote the first page of McDonald's history. In 1967, the first McDonald's Canada opened in Richmond, B.C. and we've been growing with our communities and serving quality food at great a value ever since. Today, McDonald's Canada is proud to be one of the world's leading foodservice retailers, offering job opportunities at corporate-owned restaurants or restaurants owned by independent franchisees. McDonald's Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.
Night Shift Manager
McDonald's, Boisbriand, QC
Shift ManagerBase salary : 17.75$|hour plus night bonusOur offerCompetitive compensation and annual salary increase Possibility of advancementFlexible scheduleFree foodFree uniformPaid trainingGroup insuranceWork/family balanceIncentive programs Safe, respectful and inclusive work environment Opportunity to express your authenticity at work - people of all ages, backgrounds and cultures are welcome - just like the customers who visit our restaurants every day.The PositionHere are some highlights about the position:- Maintain a clean, safe and sanitary environment for your customers, your team and yourself.- Manage and lead a team of team members.- Enforce our famous cleanliness methodology.- Increase sales and profits, which in turn increases your value, both professionally and financially.- A minimum of 1 year experience as a member of a management team in a quick service restaurant.- Experience in a McDonald's Restaurant (an asset)Your energy and experienceWhile your previous work experience in the restaurant industry as a Manager is always helpful and appreciated, what matters most is who you are.You lead by example and are accountable. You have high expectations and constantly raise the bar for yourself and your team. When faced with a situation, you can assess and resolve issues with confidence.We are looking for candidates who enjoy teamwork, responsibility and challenge. You must also be dynamic and make customer service your priority.Please note that due to the nature of the position a credit and criminal background check will be conducted with your consent. About UsIn 1954, after discovering a small hamburger joint in California, a daring salesman named Ray Kroc would write the very first page of McDonald's history. In 1967, the first McDonald's restaurant in Canada opened in Richmond, British Columbia. Since that day, we've been evolving with our communities, offering quality food at a great value. Today, McDonald's Canada is proud to be one of the world's leading food service companies, offering employment opportunities in both corporate and franchise restaurants.McDonald's Canada and its franchisees are committed to creating a diverse and inclusive work environment for all. Our workplaces are governed by a long-standing policy of providing fair, equitable and accessible opportunities for all employees, and accessible to all current and potential employees. Accommodation is available upon request during the application process.Did You Know? From coast to coast, we provide delicious food choices to more than 2.5 million people every day in over 1,400 restaurants, and we are proud to have helped more than 387,000 Canadian families with a sick child through Ronald McDonald House Charities. Leader de quartSalaire de base : 17.00$|heure Notre offreRémunération concurrentielle et augmentation de salaire annuellePossibilité d'avancementHoraire flexibleNourriture gratuiteUniforme gratuitFormation payéeAssurances collectivesConciliation travail/familleProgrammes de motivation Milieu de travail sécuritaire, respectueux et inclusifPossibilité d'exprimer votre authenticité au travail - bienvenue aux personnes de tout âge, de tout horizon et de toute culture - tout comme les clients qui fréquentent nos restaurants chaque jour.Le posteVoici quelques grandes lignes sur le poste :* Maintenir un environnement propre, sécuritaire et salubre pour vos clients, votre équipe et vous-même.* Gérer et diriger une équipe d'équipiers.* Faire respecter notre célèbre méthodologie de propreté.* Accroître les ventes et les bénéfices, ce qui, en retour, accroît votre valeur, tant professionnellement que financièrement.* Avoir un minimum de 1 an d'expérience à titre de membre d'un équipe de gestion dans un restaurant à service rapide.* Expérience dans un Restaurant McDonald's (un atout)Votre énergie et expérienceBien que votre expérience de travail antérieure dans l'industrie de la restauration en tant que gérant soit toujours utile et appréciée, ce qui compte le plus, c'est qui vous êtes.Vous donnez l'exemple et êtes responsable. Vous avez des attentes élevées et vous haussez constamment la barre pour vous et votre équipe. Lorsque vous faites face à une situation, vous pouvez évaluer et régler les problèmesavec assurance.Nous recherchons des candidats qui aiment le travail d'équipe, les responsabilités et les défis. Vous devez également être dynamique et faire du service à la clientèle votre priorité. À propos de nousEn 1954, après avoir découvert un petit restaurant de hamburgers en Californie, un représentant audacieux du nom de Ray Kroc allait écrire la toute première page de l'histoire de McDonald's. En 1967, le premier restaurant McDonald's du Canada ouvre ses portes à Richmond, en Colombie-Britannique. Depuis ce jour, nous évoluons au rythme de noscollectivités et offrons des aliments de qualité à un excellent rapport qualité-prix. Aujourd'hui, McDonald's du Canada est fière de se classer parmi les chefs de file mondiaux de la restauration, et d'offrir des occasions d'emploi dans des restaurantsappartenant à la société ou à des franchisés indépendants. McDonald's du Canada et ses franchisés s'engagent à créer un environnement de travail diversifié et inclusif pour tous. Nos milieux de travail sont régis par une politique mise en place depuis longtemps visant à offrir des occasions justes, équitables et accessibles à tous les employés actuels et potentiels. Des mesures d'adaptation sont disponibles sur demande durant le processus de candidature.Le saviez-vous? D'un océan à l'autre, nous offrons chaque jour de délicieux choix alimentaires à plus de 2,5 millions de personnes dans plus de 1 400 restaurants, et nous sommes fiers d'être venus en aide à plus de 387 000 familles canadiennes ayant un enfant malade grâce à l'Œuvre des Manoirs Ronald McDonald.
Bilingual (English/French) Associate, Credit Cards
BMO, Quebec, QC
Application Deadline: 07/30/2024Address: VIRTUAL61 - HomeRes - QC - BMOJob Family Group:Retail Banking Sales & ServiceAre You Ready to Build Your Career in the Financial Services Industry while Working From Home?Yes, you read that right. This is a Remote Role meaning you will be working at home everyday! Say goodbye to commutes to and from the office and grow your career from the comfort of your own home with BMO.Our call center is the best way to learn and gain experience in financial services. Whether you are new to banking or already have experience, our call center is the right place for you!Why you will love growing your career at BMO:Culture Second to None- Our diverse and inclusive culture is one of our biggest assets. It's our greatest measure of success. Diversity, Equity and Inclusion is part of our DNA.Employee Focused Environment- We offer flexibility from a variety of work schedules that suit your work-life priorities. Employee wellness is a priority - you have access to workshops, support and resources through our Employee Assistance Program.Competitive Compensation - We offer a comprehensive total rewards package that includes benefits you can customize, an employee share ownership program, defined contribution pension program and special employee discounts. Hourly compensation offered to evening and overnight teams Career Development - Our scale enables you to get practice on key transferrable skills you can use in broader roles in BMO. You will receive support from Leaders who are engaged and committed in unlocking your full potential as you grow your career with us! BMO is the place to be! -Association for Talent Development (ATD) has recognized BMO Financial Group with a 2021 BEST Award. This is the 5th time BMO has been rewarded this honor by the Association for Talent Development (ATD) that is only given to "Distinguishing corporations that demonstrate enterprise-wide success through talent development." BMO is Ranked in the Top 10 of the "25 Best Workplaces to Grow Your Career in Canada" in Linked In's Top 2021 list. How we'll help you get started We invest in you from day one. You will receive up to 8-10 weeks of virtual classroom and on-the-job training to build the knowledge and skills you need to succeed. With learning and development at the heart of our employees' success, we will introduce you to the world of banking and nurture your growth into future roles. What you'll be doing Speaking to customers in a high volume, fast paced environment Holding meaningful conversations to understand their needs and offer the right products/services to meet them Quickly identify and solve problems on the spot to address account inquiries while providing technical and troubleshooting support Spending time with your leader engaging in career coaching and learning activities to accelerate your growthWhat you'll needPassion and curiosity to help customers meet their needs and solve their concerns Capability to critically think on your feet, multi-task and thrive in a fast-paced environment Positive, enthusiastic attitude with strong people skills Excellent Communication skills; Fluency in English and/or French (oral and written) Our Hiring ProcessShow us you're interested by applying below. Remember to include your resume!You will receive an invitation to complete a virtual interview so you can tell us more about yourselfConnect with a recruitment partner and verify how amazing this role and our culture isPlus! Earn a cool referral bonus - for every single friend you refer and joins BMO!Don't miss out on this opportunity. Join our team and come and see for yourself. We know you'll love working and growing your career at BMO.This position requires proficiency in a language other than French to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Compensation and Benefits:$33,850.00 - $44,000.00Pay Type:SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
Shift supervisor
McDonald's, Sainte-Julie, QC
Shift supervisor - 18$Extra 3$/h for night shift.We are more than just your local restaurant. We are a collection of hardworking small-business owners.Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through Ronald McDonald House Charities? Our offerWorking with us means that you will have the opportunity to earn and learn, flexibility, and a safe and inclusive work environment. What this means in practice is:Access to education and skills development opportunities that take you furtherA total rewards package that includes discounts, incentives, and recognition perksFlexible hours/shifts that suit your needsA safe, respectful and inclusive workplaceBring your authentic self to work - welcoming people of every age, background, and culture - just like the guests who visit our restaurants every dayThe jobShift supervisor / Shift leader :The shift supervisor is responsible for a team of 4 to 10 people.He is responsible for the staff, the property of the restaurant, the quality of service.His objective is to maximize the profits of the restaurant during his shift by implementing the brand's strategies.The shift manager also has a direct responsibility for compliance with food hygiene measures.Benefits of working with us:Paid trainingSalary according to experienceFree uniformInsurance program after three months.50% off your meals at McDonald's restaurants in Canada$2 bonus full time 35 hoursSeveral benefits and discount program with partners*Experience in a restaurant: an assetYour vibe and experienceWhile previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative as a manager is always helpful and appreciated, what is most important is who you are.You lead by example and are accountable. You have high expectations and consistently raise the bar for yourself and your team. When confronted with a situation, you can assess and problem-solve with confidence. You put people before profit, knowing that creating a positive culture leads to happier, more engaged staff who will deliver a better experience for your guests. About usIn 1954, an enterprising salesman named Ray Kroc discovered a small burger restaurant in California, and wrote the first page of McDonald's history. In 1967, the first McDonald's Canada opened in Richmond, B.C. and we've been growing with our communities and serving quality food at great a value ever since. Today, McDonald's Canada is proud to be one of the world's leading foodservice retailers, offering job opportunities at corporate-owned restaurants or restaurants owned by independent franchisees. McDonald's Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.
Shift supervisor
McDonald's, Varennes, QC
Shift supervisor - 18$Extra 3$/h for night shift.We are more than just your local restaurant. We are a collection of hardworking small-business owners.Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through Ronald McDonald House Charities? Our offerWorking with us means that you will have the opportunity to earn and learn, flexibility, and a safe and inclusive work environment. What this means in practice is:Access to education and skills development opportunities that take you furtherA total rewards package that includes discounts, incentives, and recognition perksFlexible hours/shifts that suit your needsA safe, respectful and inclusive workplaceBring your authentic self to work - welcoming people of every age, background, and culture - just like the guests who visit our restaurants every dayThe jobShift supervisor / Shift leader :The shift supervisor is responsible for a team of 4 to 10 people.He is responsible for the staff, the property of the restaurant, the quality of service.His objective is to maximize the profits of the restaurant during his shift by implementing the brand's strategies.The shift manager also has a direct responsibility for compliance with food hygiene measures.Benefits of working with us:Paid trainingSalary according to experienceFree uniformInsurance program after three months.50% off your meals at McDonald's restaurants in Canada$2 bonus full time 35 hoursSeveral benefits and discount program with partners*Experience in a restaurant: an assetYour vibe and experienceWhile previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative as a manager is always helpful and appreciated, what is most important is who you are.You lead by example and are accountable. You have high expectations and consistently raise the bar for yourself and your team. When confronted with a situation, you can assess and problem-solve with confidence. You put people before profit, knowing that creating a positive culture leads to happier, more engaged staff who will deliver a better experience for your guests. About usIn 1954, an enterprising salesman named Ray Kroc discovered a small burger restaurant in California, and wrote the first page of McDonald's history. In 1967, the first McDonald's Canada opened in Richmond, B.C. and we've been growing with our communities and serving quality food at great a value ever since. Today, McDonald's Canada is proud to be one of the world's leading foodservice retailers, offering job opportunities at corporate-owned restaurants or restaurants owned by independent franchisees. McDonald's Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.
Restaurant Leader
McDonald's, Terrebonne, QC
Restaurant LeaderSalary according to your experience and bonus programWe are looking for candidates with experience and management skills to fill the position of to fill the position of assistant manager. We offer several benefits :Salary according to your experience with annual salary increaseCell phone allowanceBonus programPossibility of advancement and development Flexible work scheduleFree foodFree uniformPaid trainingGroup insuranceWork/family balanceWe are looking for candidates who enjoy teamwork, responsibility and challenges. You must also be dynamic and make customer service your priority.Be yourself at work - welcoming people of all ages, backgrounds and cultures - just like the customers who visit our restaurants every day.The JobYou probably have an idea of what it means to work with us, but just in case, here are some key tasks that might be part of your job:Inspiring your team, building pride and creating a culture that helps deliver the best fast food experience possibleMaintain a clean, healthy and safe work environment for customers, colleagues and yourselfManage and lead a team of managers and team membersParticipate in local events that have a positive impact on your communityEnsure compliance with our recognized cleanliness methodologyGenerate sales and profits, and in turn increase your value, both professionally and financiallyYour style and experience While experience working in a restaurant or retail environment as a barista, server, sales associate, cashier, team member or sales representative as a manager can be helpful and appreciated, the most important thing is who you are.You lead by example and are accountable. You have high expectations and do not hesitate to raise the bar for yourself and your team. When faced with a problem, you are able to assess the situation and resolve the issue with confidence. You put people before profit, recognizing that building a positive culture leads to happier, more engaged employees who deliver a better customer experience. Please note that due to the nature of the position a credit and criminal background check will be conducted with your consent.About UsIn 1954, after discovering a small hamburger joint in California, a bold salesman named Ray Kroc would write the very first page of McDonald's history. In 1967, the firstMcDonald's Canada opened its doors in Richmond, British Columbia. Since that day, we've grown with our communities, providing quality food at a great value. Today, we areMcDonald's Canada is proud to be one of the world's leading food service companies, offering employment opportunities in both company-owned and independently franchised restaurants. McDonald's Canada and its franchisees are committed to creating a diverse and inclusive work environment for all. Our workplaces are governed by a long-standing policy of providing fair, equitable and accessible opportunities for all current and potential employees. Accommodations are available upon request during the application process.
Shift supervisor
McDonald's, Saint-Amable, QC
Shift supervisor - 18$Extra 3$/h for night shift.We are more than just your local restaurant. We are a collection of hardworking small-business owners.Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through Ronald McDonald House Charities? Our offerWorking with us means that you will have the opportunity to earn and learn, flexibility, and a safe and inclusive work environment. What this means in practice is:Access to education and skills development opportunities that take you furtherA total rewards package that includes discounts, incentives, and recognition perksFlexible hours/shifts that suit your needsA safe, respectful and inclusive workplaceBring your authentic self to work - welcoming people of every age, background, and culture - just like the guests who visit our restaurants every dayThe jobShift supervisor / Shift leader :The shift supervisor is responsible for a team of 4 to 10 people.He is responsible for the staff, the property of the restaurant, the quality of service.His objective is to maximize the profits of the restaurant during his shift by implementing the brand's strategies.The shift manager also has a direct responsibility for compliance with food hygiene measures.Benefits of working with us:Paid trainingSalary according to experienceFree uniformInsurance program after three months.50% off your meals at McDonald's restaurants in Canada$2 bonus full time 35 hoursSeveral benefits and discount program with partners*Experience in a restaurant: an assetYour vibe and experienceWhile previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative as a manager is always helpful and appreciated, what is most important is who you are.You lead by example and are accountable. You have high expectations and consistently raise the bar for yourself and your team. When confronted with a situation, you can assess and problem-solve with confidence. You put people before profit, knowing that creating a positive culture leads to happier, more engaged staff who will deliver a better experience for your guests. About usIn 1954, an enterprising salesman named Ray Kroc discovered a small burger restaurant in California, and wrote the first page of McDonald's history. In 1967, the first McDonald's Canada opened in Richmond, B.C. and we've been growing with our communities and serving quality food at great a value ever since. Today, McDonald's Canada is proud to be one of the world's leading foodservice retailers, offering job opportunities at corporate-owned restaurants or restaurants owned by independent franchisees. McDonald's Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.
Personal Banking Associate
BMO, Brossard, QC
Application Deadline: 06/20/2024Address: 1005 boul du QuartierJob Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.Collaborates with BMO partners to identify referral opportunities that further grow the customer's relationship with BMO beyond personal banking.Welcomes and guides customers as they walk into the branch lobby, and offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.Meets customer transaction-based needs with seamless execution.Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.Contributes to meeting branch business results and the customer experience.Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).Acts as a key member of a collaborative and versatile branch and market team.Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.Organizes work information to ensure accuracy and completeness.Takes the initiative to find creative approaches that make each customer's experience feel personal.Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.Contributes to business results and the overall experience delivered in the branch.May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.Follows through on risk and compliance processes and policies to ensure we safeguard our customers' assets, maintain their privacy, and act in their best interest.Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.Complies with legal and regulatory requirements for the jurisdiction.Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.Completes complex & diverse tasks within given rules/limits.Analyzes issues and determines next steps; escalates as required.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 1 - 2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience.Canada only: Registration to sell investment products completed or in progress (must be completed within 12 months) - as appropriate for the jurisdiction.Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.Some experience in a consultative customer service or sales roles, with a drive to deliver a personal customer experience.Basic knowledge of specialized sales and business banking solutions to refer to specialists.Passionate commitment to helping customers.Drive to deliver a personal customer experience.A focus on results and the ability to thrive in a consultative sales and team-based environment.Resourceful self-starter with courage and confidence to approach customers.Readiness to collaborate and work in different capacities as part of a team.Strong interpersonal skills, including the ability to build rapport and connections with customers.An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.Basic specialized knowledge.Verbal & written communication skills - Good.Organization skills - Good.Collaboration & team skills - Good.Analytical and problem solving skills - Good.Compensation and Benefits:$35,000.00 - $52,000.00Pay Type: SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
Vice-President Strategic Field Underwriting, BMO Private Wealth
BMO, Montreal, QC
Application Deadline: 07/30/2024Address: 1501 McGill College AvenueJob Family Group:Customer SolutionsAssesses the underwriting risk associated with new and existing in-force applications for BMO Life Assurance insurance policies, including financial risk, medical risk, target market risk and other identified risks, in relation to the company's underwriting principles, directives & guidelines. Decides whether to issue the policy as requested, to modify, or to reject the policy. Outlines the terms of an acceptable policy and determines the rates or premiums.Provides strategic input into business decisions as a trusted advisor.Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.Acts as a subject matter expert on relevant regulations and policies.Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.Helps determine business priorities and best sequence for execution of business/group strategy.Conducts independent analysis and assessment to resolve strategic issues.Acts as the prime subject matter expert for internal/external stakeholders.Defines business requirements for analytics & reporting to ensure data insights inform business decision making.Designs and produces regular and ad-hoc reports, and dashboards.Breaks down strategic problems, and analyses data and information to provide insights and recommendations.Monitors and tracks performance, and addresses any issues.Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.Leads the development of the communication strategy focusing on positively influencing or changing behaviour.Resolves escalated complaint and reconsideration requests.Implements approved continuous improvement for content and underwriting rules.Coordinates internal medical information bureau auditsActs as a subject matter expert for insurance underwriting.Provides expert opinion regarding application contents (including all Underwriting risk selection forms).Reviews non contestable claims and liaises with claims to see trends and determines if changes need to be made.Reviews possible rescind investigations.Oversees the design, development, and implementation of tools and training required to deliver business results.Provides underwriting expertise and support on complex cases - and working towards expertise on underwriting of all products/ distribution channels.Leads/participates in the design, implementation and management of core business/group processes.Follows the underwriting principles, directives, guidelines & manuals to assess the underwriting risk for New Business applications, Policy Changes for various product lines and distribution channels (Agency, Direct, and Group) including gathering information and reports, identifying and requesting missing information, studying various insurance proposals to determine purpose and insurability, liaising with specialists to understand risk factors, applying financial assessment for each policy.Identifies, submits and accepts (if applicable) facultative reinsurance.Calculates appropriate rating and decides whether the risk should be shared with a re-insurer and negotiates reinsurance agreements on individual cases as required.Decisions the insurance policy and specifies any additional conditions to be imposed based on the overall underwriting risk assessment.Prepares documentation and ensures that all systems are updated according to established policies and procedures.Maintains excellent reinsurance relationships in the discussion of individual case management and requirements.Reviews special underwriting requests or rating reconsiderations for MGAs and brokers and negotiates terms as required for specific business (within authority limits).Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.Implements changes in response to shifting trends.Broader work or accountabilities may be assigned as needed.Qualifications:Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.Expert knowledge of insurance products, contracts and benefit plans (all individual, disability and group products).ALU II - working towards F.A.L.U.Seasoned professional with a combination of education, experience and industry knowledge. Must be able to speak/write in English, however biligualism (French/English) is strongly preferred. Verbal & written communication skills - In-depth / Expert.Analytical and problem solving skills - In-depth / Expert.Influence skills - In-depth / Expert.Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.Able to manage ambiguity.Data driven decision making - In-depth / Expert.This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Compensation and Benefits:$78,400.00 - $145,600.00Pay Type:SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
Senior Director, Training and Development
BMO, Laval, QC
Application Deadline: 06/13/2024Address: 3225 St-Martin Ouest BlvdJob Family Group:Human ResourcesTrains and mentors employees to develop the core capabilities required to deliver exceptional customer experience. Identifies opportunities to improve individual performance. Continuously looks for opportunities to improve efficiency through improving employee performance. Assesses and improves skills with the aim to drive revenue, sales and productivity, and to deliver exceptional customer service to BMO customers.Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.Ensures alignment between values and behaviour that fosters diversity and inclusion.Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.Attracts, retains, and enables the career development of top talent.Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.Provides strategic input into business decisions as a trusted advisor.Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.Acts as a subject matter expert on relevant regulations and policies.Builds and maintains a diverse workforce and talent pool consistent with BMO corporate culture including career development, learning plans, coaching, mentoring, and succession planning.Helps determine business priorities and best sequence for execution of business/group strategy.Conducts independent analysis and assessment to resolve strategic issues.Coaches, mentors, and tracks Trainee progress while providing constructive feedback and soliciting feedback on a continuous basis to consider continuous improvement opportunities, and revisions to the training plan.Builds effective relationships with internal/external stakeholders.Ensures alignment between stakeholders.Breaks down strategic problems, and analyses data and information to provide insights and recommendations.Monitors and tracks performance, and addresses any issues.Provides change leadership in a structured approach demonstrating the ability to articulate vision and strategy while making the connection between Bank goals and the paths necessary to take to attain individual and team success.Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.Leads the training and development of employees to obtain their credit qualifications to make credit recommendations and unilateral decisions in accordance with sound credit granting principles. This includes credit analysis, structuring, cost-effective pricing, data integrity, lending controls and overall assessment of the financial health of the business banking entity.Reviews and makes credit recommendations and unilateral decision on behalf of Trainees within their discretionary lending limits. Monitors, assesses, and manages risk ensuring adherence to operational risk, regulatory, and enterprise requirements, taking appropriate action(s) and/or escalating to the appropriate parties as required.Keep up to date and set direction with Trainees on changes to Corporate Policies & Standards, Business Banking Financing Guidelines, Policies & Procedures, Standard Operating Procedures, as well as all other regulatory, ethical, legal and audit requirements.Keep up to date and set direction with Trainees on the general external regulatory environment to ensure that all training and development tactics adhere to requirements.Ensure all credit recommendations and unilateral decisions are made in accordance with sound credit granting principles and will ensure compliance with overall Bank and regulatory policies and guidelines.Identifies and shares best practices, ensures streamlined processes, and employs principles for continuous improvement.Demonstrate a proactive approach for effective identification, selection, recruitment, engagement and retention of high performing talent.Provides support to BMO employees including answering questions and providing product knowledge and skill development as needed.Troubleshoots and resolves problems adhering to policies and operating guidelines/authorities.Provides on the job training, coaching, and guidance as needed.Reviews work outputs and provides input on employee performance.Enforces operational standards and policies with the aim to minimize risk and maximize efficiency.Protects the Bank's assets and complies with all regulatory, legal, and ethical requirements.Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.Implements changes in response to shifting trends.Broader work or accountabilities may be assigned as needed.Qualifications:Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.In-depth financial, sales (deposit, wealth, borrowing, and treasury & payments solutions/products) and relationship management experience preferred.Credit adjudication experience with Discretionary Lending Limits and Designated Real Estate Account Management (DREAM) qualification.Business Banking product and process knowledge - Expert.Relationship management - Expert.Seasoned professional with a combination of education, experience and industry knowledge.Verbal & written communication skills - In-depth / Expert.Analytical and problem solving skills - In-depth / Expert.Influence skills - In-depth / Expert.Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.Able to manage ambiguity.Data driven decision making - In-depth / Expert.This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Compensation and Benefits:$84,000.00 - $156,000.00Pay Type:SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
Personal Banking Associate
BMO, Richelieu, QC
Application Deadline: 06/19/2024Address: 991 boul du Seminaire nordJob Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.Collaborates with BMO partners to identify referral opportunities that further grow the customer's relationship with BMO beyond personal banking.Welcomes and guides customers as they walk into the branch lobby, and offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.Meets customer transaction-based needs with seamless execution.Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.Contributes to meeting branch business results and the customer experience.Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).Acts as a key member of a collaborative and versatile branch and market team.Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.Organizes work information to ensure accuracy and completeness.Takes the initiative to find creative approaches that make each customer's experience feel personal.Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.Contributes to business results and the overall experience delivered in the branch.May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.Follows through on risk and compliance processes and policies to ensure we safeguard our customers' assets, maintain their privacy, and act in their best interest.Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.Complies with legal and regulatory requirements for the jurisdiction.Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.Completes complex & diverse tasks within given rules/limits.Analyzes issues and determines next steps; escalates as required.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 1 - 2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience.Canada only: Registration to sell investment products completed or in progress (must be completed within 12 months) - as appropriate for the jurisdiction.Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.Some experience in a consultative customer service or sales roles, with a drive to deliver a personal customer experience.Basic knowledge of specialized sales and business banking solutions to refer to specialists.Passionate commitment to helping customers.Drive to deliver a personal customer experience.A focus on results and the ability to thrive in a consultative sales and team-based environment.Resourceful self-starter with courage and confidence to approach customers.Readiness to collaborate and work in different capacities as part of a team.Strong interpersonal skills, including the ability to build rapport and connections with customers.An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.Basic specialized knowledge.Verbal & written communication skills - Good.Organization skills - Good.Collaboration & team skills - Good.Analytical and problem solving skills - Good.Compensation and Benefits:$35,000.00 - $52,000.00Pay Type: SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
Manager - Delivery Initiatives - Commercial Banking
BMO, Montreal, QC
Application Deadline: 06/23/2024Address: 105 rue St-Jacques OJob Family Group:Corporate AffairsSupports an assigned senior leader in executing strategic priorities for the business/group. Gathers and integrates information to promote the effective and profitable operation of the business/group and enhances the Bank's profile in the marketplace. Works with stakeholders tointerpret financial and business results, understands the operating environment & emerging trends and provides planning, support and recommendations to improve operational effectiveness and tracks achievement of objectives. Supports the effective management of risk,including operational and compliance risk and management of the attestation/reporting process specific to the business. Provides strategic counsel on community/industry events and directs and coordinates the logistics of these events. Supports the development of effective,consistent communications for the business/group senior leader and for the leadership team.• Acts as a trusted advisor to assigned business/group and assists in the development of business strategies and plans to ensure readiness to meet changing business needs & strategies to support future growth.• Assists in the development of strategic plans. Supports the determination of priorities, current initiatives and planned initiatives in partnership with the business/group and supports requirements related to strategic management for the business/group.• Works with stakeholders to establish the key business initiatives/priorities to support the strategic direction.• Influences and negotiates to achieve business objectives.• Recommends and implements solutions based on analysis of issues and implications for the business.• Leads the development of the communication strategy focusing on positively influencing or changing behaviour.• Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.• Provides input into the planning & implementation of operational programs.• Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders.• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.• Conducts independent review, analysis, and resolution of strategic issues.• Monitors and tracks performance, and addresses any issues.• Designs and produces regular and ad-hoc reports, and dashboards.• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.• Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.• Builds effective relationships with internal/external stakeholders.• Ensures alignment between stakeholders.• Acts as the primary point of contact for service / customer complaint escalations managing the process and communication and following up to ensure customer satisfaction and optimizing overall customer experience.• Ensures the effective planning and control of unit operating expenses in accordance with business forecasts to ensure spending is maintained within budget.• Coordinates budgets and reporting to track actual results vs. budget.• Employs systems (e.g. customized exception reports, tracking reports etc.) to manage information.• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.• Provides specialized consulting, analytical and technical support.• Exercises judgment to identify, diagnose, and solve problems within given rules.• Works independently and regularly handles non-routine situations.Broader work or accountabilities may be assigned as needed.Qualifications:• Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.• Deep knowledge and technical proficiency gained through extensive education and business experience.• Verbal & written communication skills - In-depth.• Collaboration & team skills - In-depth.• Analytical and problem solving skills - In-depth.• Influence skills - In-depth.• Data driven decision making - In-depth.This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Compensation and Benefits:$68 000,00 - $126 000,00Pay Type:SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
Regional Director Lending - BMO Private Wealth
BMO, Montreal, QC
Application Deadline: 06/21/2024Address: 630 boul Rene Levesque OuestJob Family Group:Wealth Sales & ServiceProvides a superior level of customer service and portfolio management in lending services for all existing and potential clients and in support of a team of specialists and relationship managers. Provides technical expertise for proactive credit analysis, structuring, decisions, and portfolio monitoring. Applies lending expertise to a lending and deposit portfolio of accounts or part of the lending process (e.g. underwriting, funding, monitoring).Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.Ensures alignment between values and behaviour that fosters diversity and inclusion.Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.Attracts, retains, and enables the career development of top talent.Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.Manages the preparation of new lending proposals or presentations to clients/prospects.Ensures new business meets policy and procedures requirements for profitability and risk management.Provides advice and support where needed with a focus on unique and complex credit transactions for prospects and clients.Identifies cross-selling opportunities to increase client penetration for banking, investments and deposits.Negotiates directly with clients on new and existing opportunities.Works directly with clients in the event of deteriorating credit situations.Provides day to day technical support and management of accounts for team members and customers.May act as lead relationship manager.Supports the sales process and client experience, identifying gaps, issues and best practices.Ensures timely resolution of all client questions and concerns, both internal and external.Performs client sales & service support activities as required to meet client needs and maintain overall service standards.Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.Acts as a subject matter expert on relevant regulations and policies.May network with industry contacts to gain competitive insights and best practices.Identifies emerging issues and trends to inform decision-making.Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.Partners with the leadership team on strategic direction and complex line-of-business projects.Conducts independent analysis and assessment to resolve strategic issues.Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.Acts as the prime subject matter expert for internal/external stakeholders.Collaborates with internal and external stakeholders in order to deliver on business objectives.Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.Completes comprehensive analysis for risk, financial and profitability rating and assessments.Breaks down strategic problems, and analyses data and information to provide insights and recommendations.Monitors and tracks performance, and addresses any issues.Designs and produces regular and ad-hoc reports, and dashboards.Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.Leads the development of the communication strategy focusing on positively influencing or changing behaviour.Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behaviour.Ensures effective processes and controls are in place and adhered to, minimizing risk and maintaining the overall quality of the portfolio within acceptable levels.Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.Oversees the set-up, maintenance, advances / loan drawdowns and related account administration within the terms of the credit authorization and as per guidelines.May provide specialized support for other internal and external regulatory requirements.Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.Mitigates identified risks and makes credit recommendations/decisions in accordance with sound credit-granting principles and compliance with the Bank's philosophy and principles outlined in corporate risk policy and supporting policies and procedures.Identifies and escalates irregularities and discrepancies to management as per guidelines.Participates in assigned audits and compliance reviews.Ensures proper adherence to the code of conduct and ethical guidelines.Follows security and safeguarding procedures and applies appropriate due diligence for the prevention of loss due to fraud, counterfeiting money laundering or defalcation in accordance with Bank policy.Protects the Bank's assets by adhering to all banking, investment and lending regulations, policies, and procedures, legal and ethical requirements, process requirements, bank guidelines, and established risk guidelines.Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.Implements changes in response to shifting trends.Broader work or accountabilities may be assigned as needed.Qualifications:Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.Bilingualism French and English.In-depth / expert knowledge of personal (primarily) and commercial credit and non-credit products, monitoring/operational processes and applications.In-depth / expert knowledge of risk management concepts.Expert communication and relationship management skills.Broad and diverse background in financial service industry and expert knowledge of the banking services for the high net worth / ultra high net worth markets.If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the credit portfolio requirements and qualification standards.Seasoned professional with a combination of education, experience and industry knowledge.Verbal & written communication skills - In-depth / Expert.Analytical and problem solving skills - In-depth / Expert.Influence skills - In-depth / Expert.Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.Able to manage ambiguity.Data driven decision making - In-depth / Expert.This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Compensation and Benefits:$84 000,00 - $156 000,00Pay Type:SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
Personal Banking Associate
BMO, Quebec, QC
Application Deadline: 06/19/2024Address: 6500 Trans-Canada Hwy, #130Job Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.Collaborates with BMO partners to identify referral opportunities that further grow the customer's relationship with BMO beyond personal banking.Welcomes and guides customers as they walk into the branch lobby, and offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.Meets customer transaction-based needs with seamless execution.Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.Contributes to meeting branch business results and the customer experience.Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).Acts as a key member of a collaborative and versatile branch and market team.Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.Organizes work information to ensure accuracy and completeness.Takes the initiative to find creative approaches that make each customer's experience feel personal.Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.Contributes to business results and the overall experience delivered in the branch.May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.Follows through on risk and compliance processes and policies to ensure we safeguard our customers' assets, maintain their privacy, and act in their best interest.Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.Complies with legal and regulatory requirements for the jurisdiction.Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.Completes complex & diverse tasks within given rules/limits.Analyzes issues and determines next steps; escalates as required.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 1 - 2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience.Canada only: Registration to sell investment products completed or in progress (must be completed within 12 months) - as appropriate for the jurisdiction.Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.Some experience in a consultative customer service or sales roles, with a drive to deliver a personal customer experience.Basic knowledge of specialized sales and business banking solutions to refer to specialists.Passionate commitment to helping customers.Drive to deliver a personal customer experience.A focus on results and the ability to thrive in a consultative sales and team-based environment.Resourceful self-starter with courage and confidence to approach customers.Readiness to collaborate and work in different capacities as part of a team.Strong interpersonal skills, including the ability to build rapport and connections with customers.An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.Basic specialized knowledge.Verbal & written communication skills - Good.Organization skills - Good.Collaboration & team skills - Good.Analytical and problem solving skills - Good.Compensation and Benefits:$35,000.00 - $52,000.00Pay Type: SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.