At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of. We welcome applications from all qualified job seekers. If you are a job seeker with a disability, please let us know as adjustments can be made to help support you in delivering your best performance. Finance Account Services Representative Job Title: Location: Hours of Work: Fin Acct Services Rep North Vancouver 7.5 hr Day Shift (M-F) Reference Number: Employment Type: Posted Date: 113827 Permanent Full Time 2020/12/11 Position Highlights We are seeking Finance Account Services Representatives to join our Account Services team in North Vancouver. If you have a background in customer-service and excellent negotiation, communication and organizational skills, we'd love to hear from you. As a Finance Account Services Representative your responsibilities will include: • Working as part of a call centre team that takes inbound call inquiries and contacts customers to discuss outstanding debt owed to the corporation and servicing insurance related Payment Plan • Working assigned files to investigate and evaluate collectability and repayment • Determining recovery action best suited to the situation • Negotiating payment arrangements and settlements • Maintaining an ongoing relationship with the customer until the account is finalized • Reviewing multiple database applications while processing incoming calls and emails • Discussing options available to customers to assist them in repaying their outstanding accounts and advising them of the possible consequences of non-payment. What we offer: • Competitive Salary and Benefits • Continuous Training: We offer continuous in-house training to ensure you have the knowledge to be successful in your role • Convenient Location: Our Head Office in North Vancouver is 2 minutes walk from the Seabus • Covid-19 Safety Protocols: We comply with WorkSafe BC and the health authorities of British Columbia to ensure your safety and wellbeing • Engaging Culture: At ICBC we promote an inclusive and diverse work environment 151 West Esplanade | North Vancouver | BC | V7M 3H9 | 604-982-6675 | 1-844-982-6675 | www.icbc.com HRERC37BPosition Requirements As the successful candidate, you bring the following experience: • Proven experience in a call centre, or similar high volume customer service environment • Ability to handle multiple projects simultaneously; able to adapt to changes and prioritize tasks while processing a considerable volume of detailed work • Dealing with challenging customer situations and can take an objective stance in decision making • Active listening skills; the ability to relate to the customer and willingness to go the extra mile allow you to thrive in navigating the collections process • Excellent negotiation, communication and organizational abilities, in addition to your proficiency with computers and Microsoft Office and ability to learn new software/programs • Knowledge of procedures and practices used in debt collection will be considered an asset. Position Information The hours of operation are between 8:00 a.m. - 6:00 p.m, Monday through Friday. Shifts may vary depending on operational needs. Only candidates legally entitled to work in Canada will be considered for this position. 151 West Esplanade | North Vancouver | BC | V7M 3H9 | 604-982-6675 | 1-844-982-6675 | www.icbc.com HRERC37B

General manager - financial, communications and other business service

Haryanvi Brothers Ltd, Lloydminster, AB, CA

Title:General manager - financial, communications and other business servicesJob TypesRegular jobTerms of Employment:Full Time, PermanentSalary:$60.10/ Hour, for 40.00 Hours per weekAnticipated Start Date (at the latest in 3 months):As soon as possible(1 Vacancy)Location:5635, 44th StreetLloydminster, ABT9V 0B2OverviewSupervisionMore than 20 peopleEducationCollege/CEGEPLanguagesEnglishExperience2 years to less than 3 yearsResponsibilitiesTasksAllocate material, human and financial resources to implement organizational policies and programsAuthorize and organize the establishment of major departments and associated senior staff positionsEstablish financial and administrative controls; formulate and approve promotional campaigns; and approve overall human resources planningEstablish objectives for the organization and formulate or approve policies and programsRepresent the organization, or delegate representatives to act on behalf of the organization, in negotiations or other official functionsSelect middle managers, directors or other executive staff; delegate the necessary authority to them and create optimum working conditionsPersonal suitabilityAccurateExcellent oral communicationExcellent written communicationOrganizedAdditional informationWork conditions and physical capabilitiesFast-paced environmentWork under pressureEmployerHaryanvi Brothers Ltd (HBL)How to applyBy emailBy mail5635, 44th StreetLloydminster, ABT9V 0B2

Outside Sales Representative

Convoy Supply, Pasco, WA, US

Outside Sales RepresentativePosition SummaryIf you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a distributor of construction materials, we supply roofing, building envelope and below grade materials and we want folks with great people skills on our team because, in the end – people make all the difference.We are looking for a motivated, and professional Outside Sales Representative who enjoys the challenge of building our reputation and business development. This position will be reporting to our Pasco located at 1865 N Commercial Avenue. If you wish to have a career in a fast-paced industry – join our team! The Offer Competitive salaryHealthcare – we offer multiple options, and Convoy picks up a generous portion of single, couple or family coverageInsurance benefits and employee assistance program401K – save for retirement with a traditional 401K account or Roth 401K – you are eligible after 90 days of employment, and Convoy matches a portion of your contributionEmployee referral bonus programPaid training/tuition reimbursementOvertime available in peak periodsInternal Promotions ResponsibilitiesProactively identify prospects and develop new accountsIdentify market trends, maintain awareness of competitive activity in the roofing industry and continually evaluate marketing, pricing, and selling strategiesSell products by establishing contacts and developing relationships with a focus on quality and customer serviceProvide project quotations on a timely basis, maintain project files, and quotation follow upConduct job site visits on a consistent basisInteract regularly with our major suppliers and keep up to date on all productsContribute to team effort by accomplishing related results as neededAchieve defined sales targetsMaintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmark state-of-the-art practices; participate in professional societiesEnsure excellent customer service for billing, payment, and delivery services Requirements2-3 years of experience in a sales role, preferably in the construction industry, which includes:business development activities including prospecting and networking for potential clientsvisiting job sites for specifications, productsmeeting with installers for potential clientsAbility to read and understand construction specifications, drawings, and technical dataAble to make cold calls and always looking for new sales opportunities within assigned territoryExcellent verbal and written communication skillsMust be able to connect with customers to schedule appointments, discuss new products and pricingAble to solve practical problems and deal with a variety of situations where only limited standardization existsAble to work flexible hours beyond normal branch office hours to make contact with contractors. Need to be accessible and responsive to the requests of customersAble to travel, have a valid driver’s license and clean driving recordAble to interpret a variety of instructions whether in written, oral, diagram or schedule formatBilingual in English and Spanish an asset Company OverviewConvoy Supply, founded in 1972, is a leading wholesale distributor of construction materials with over 40 locations across North America. Convoy prides itself on being the most responsive, problem-solving and fun place for our customers to conduct business.Convoy can be a job or a career. Find out more at:https://www.convoy-supply.com/careers/overview As an Equal Employment Opportunity (EEO) employer, Convoy Supply Inc. provides job opportunities to qualified individuals without regard to race, color, ethnicity, religion, gender, sexual orientation, national origin, age, marital status, physical or mental disability, familial or military status, in accordance with applicable federal, state and local EEO laws. All candidates for employment must successfully complete pre-employment drug testing and background verification before employment is finalized.

General manager - financial, communications and other business service

DARS Brothers Ltd, Fort McMurray, AB, CA

Title:General manager - financial, communications and other business servicesJob TypesRegular jobTerms of Employment:Full Time, PermanentSalary:$60.10/ Hour, for 40.00 Hours per weekAnticipated Start Date (at the latest in 3 months):As soon as possibleLocation:265 Eagle Ridge Blvd, Unit 5Fort McMurray, ABT9K 2Z7(1 Vacancy)OverviewLanguagesEnglishEducationCollege/CEGEPExperience2 years to less than 3 yearsResponsibilitiesTasksAllocate material, human and financial resources to implement organizational policies and programsAuthorize and organize the establishment of major departments and associated senior staff positionsEstablish financial and administrative controls; formulate and approve promotional campaigns; and approve overall human resources planningEstablish objectives for the organization and formulate or approve policies and programsRepresent the organization, or delegate representatives to act on behalf of the organization, in negotiations or other official functionsSelect middle managers, directors or other executive staff; delegate the necessary authority to them and create optimum working conditionsSupervisionMore than 20 peopleAdditional informationWork conditions and physical capabilitiesFast-paced environmentWork under pressurePersonal suitabilityAccurateExcellent oral communicationExcellent written communicationOrganizedEmployerDARS Brothers LtdHow to applyBy emailBy mail265 Eagle Ridge Blvd, Unit 5Fort- McMurray, ABT9K 2Z7

General manager - financial, communications and other business service

Dap Group Ltd, Camrose, AB, CA

Title:General manager - financial, communications and other business servicesJob TypesRegular jobTerms of Employment:Full Time, PermanentSalary:$60.10 Hourly, for 40.00 Hours per weekAnticipated Start Date (at the latest in 3 months):As soon as possibleLocation:Marler Mini Mart, 102 Mount Pleasant DriveCamrose, ABT4V 2M7(1 vacancy)OverviewLanguagesEnglishEducationCollege/CEGEPExperience2 years to less than 3 yearsResponsibilitiesTasksAllocate material, human and financial resources to implement organizational policies and programs, Authorize and organize the establishment of major departments and associated senior staff positions, Establish financial and administrative controls; formulate and approve promotional campaigns; and approve overall human resources planning, Establish objectives for the organization and formulate or approve policies and programs, Represent the organization, or delegate representatives to act on behalf of the organization, in negotiations or other official functions, Select middle managers, directors or other executive staff; delegate the necessary authority to them and create optimum working conditionsSupervisionMore than 20 peopleAdditional informationWork conditions and physical capabilitiesFast-paced environmentWork under pressurePersonal suitabilityAccurate, Excellent oral communication, Excellent written communication, OrganizedEmployer:Dap Group Ltd.How to applyBy emailBy mailMarler Mini Mart, 102 Mount Pleasant DriveCamrose, ABT4V 2M7

Outside Sales Representative

Convoy Supply, Kitchener, ON

Outside Sales RepresentativePosition SummaryWe are looking for a motivated, and professional Outside Sales Representative who enjoys the challenge of building our reputation and business development. This position will be reporting to our Kitchener branch located at 2165 Shirley Drive. If you wish to have a career in a fast-paced industry – join our team!ResponsibilitiesProactively identify prospects and develop new accountsIdentify market trends, maintain awareness of competitive activity in the roofing industry and continually evaluate marketing, pricing, and selling strategiesSell products by establishing contacts and developing relationships with a focus on quality and customer serviceProvide project quotations on a timely basis, maintain project files, and quotation follow upConduct job site visits on a consistent basisInteract regularly with our major suppliers and keep up to date on all productsContribute to team effort by accomplishing related results as neededAchieve defined sales targetsMaintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmark state-of-the-art practices; participate in professional societiesEnsure excellent customer service for billing, payment, and delivery services Requirements2-3 years of experience in a sales role, preferably in the construction industry, which includes:business development activities including prospecting and networking for potential clientsvisiting job sites for specifications, productsmeeting with installers for potential clientsAbility to read and understand construction specifications, drawings, and technical dataAble to make cold calls and always looking for new sales opportunities within assigned territoryExcellent verbal and written communication skillsMust be able to connect with customers to schedule appointments, discuss new products and pricingAble to solve practical problems and deal with a variety of situations where only limited standardization existsAble to work flexible hours beyond normal branch office hours to make contact with contractors. Need to be accessible and responsive to the requests of customersAble to travel, have a valid driver’s license and clean driving recordAble to interpret a variety of instructions whether in written, oral, diagram or schedule formatPossess basic computer knowledge including Customer Relationship Management - databases, Microsoft Office and ExcelThe Offer Competitive salaryFlexible Benefit optionsPaid sick timeShort and long term disability coverageEmployee referral bonus programPaid training/tuition reimbursementOvertime available in peak periodsInternal PromotionsCompany OverviewConvoy Supply, founded in 1972, is a leading wholesale distributor of construction materials with over 40 locations across North America. Convoy prides itself on being the most responsive, problem-solving and fun place for our customers to conduct business.Convoy can be a job or a career. Find out more at:https://www.convoy-supply.com/careers/overview

Accounts Payable Advisor

Magna International, Guelph, ON

Job Number: 63219 Group: Magna Exteriors Division: Polycon Job Type: Permanent/Regular Location: GUELPH Work Style: About us We see a future where everyone can live and move without limitations. That’s why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving our communities, the planet and, above all, people. Forward. For all. Group Summary The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets. Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world. About the Role Magna offers excellent Medical and Dental Benefits, after one month of service; 90% coverage + $2,000/year for dental coverage, Profit Sharing, Cafeteria and Gym on-site, Education assistance, Employee barbecue, Christmas lunches and Magna employee discounts for products and services. We are searching for an Accounts Payable Advisor. The successful candidate will be responsible for paying suppliers, problem identification and resolution of accounts payable issues. Assisting departments with issues related to supplier payment information and completion of month-end reporting. Your Responsibilities - Supports general accounts payable functions including payment to suppliers, resolution and reconciliation of supplier accounts, acting as a backup for accounts payable functions when required - Completes month-end accruals and report preparation - Assists with preparation of year-end audit books - Performs all job functions in a safe, healthful and environmentally conscious manner, abiding by all health safety and environmental rules and regulations - Active involvement in 5S & CI initiatives - Performs other duties as required Who we are looking for - Accounting College certificate or University courses in related field required - Minimum one year of previous accounting experience required - Experience with accounts payable an asset - Excellent communication, analytical, and problem-solving skills - Outstanding organizational skills with the ability to work independently - Strong data entry experience required - Advanced Excel experience required - Previous experience using MAPICS system preferred - Customer service skills required for interaction in supplier payment issue resolution - Accuracy/attention to detail required - Excellent time management skills to deal with a heavy workload Your preferred qualifications Accommodations for disabilities in relation to the job selection process are available upon request. Candidates will be required to complete a Criminal Records Check and, if deemed necessary, a Credit Check as part of the candidate selection process. What we offer At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. Site Benefits Cafeteria and Gym on-site Awareness. Unity. Empowerment. At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.

Outside Sales Representative

Convoy Supply, Etobicoke, ON

Outside Sales RepresentativePosition SummaryWe are looking for a motivated, and professional Outside Sales Representative who enjoys the challenge of building our reputation and business development. This position will be reporting to our Rexdale branch located at 180 Bethridge Road. If you wish to have a career in a fast-paced industry – join our team!ResponsibilitiesProactively identify prospects and develop new accountsIdentify market trends, maintain awareness of competitive activity in the roofing industry and continually evaluate marketing, pricing, and selling strategiesSell products by establishing contacts and developing relationships with a focus on quality and customer serviceProvide project quotations on a timely basis, maintain project files, and quotation follow upConduct job site visits on a consistent basisInteract regularly with our major suppliers and keep up to date on all productsContribute to team effort by accomplishing related results as neededAchieve defined sales targetsMaintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmark state-of-the-art practices; participate in professional societiesEnsure excellent customer service for billing, payment, and delivery services Requirements2-3 years of experience in a sales role, preferably in the construction industry, which includes:business development activities including prospecting and networking for potential clientsvisiting job sites for specifications, productsmeeting with installers for potential clientsAbility to read and understand construction specifications, drawings, and technical dataAble to make cold calls and always looking for new sales opportunities within assigned territoryExcellent verbal and written communication skillsMust be able to connect with customers to schedule appointments, discuss new products and pricingAble to solve practical problems and deal with a variety of situations where only limited standardization existsAble to work flexible hours beyond normal branch office hours to make contact with contractors. Need to be accessible and responsive to the requests of customersAble to travel, have a valid driver’s license and clean driving recordAble to interpret a variety of instructions whether in written, oral, diagram or schedule formatPossess basic computer knowledge including Customer Relationship Management - databases, Microsoft Office and ExcelThe Offer Competitive salaryFlexible Benefit optionsPaid sick timeShort and long term disability coverageEmployee referral bonus programPaid training/tuition reimbursementOvertime available in peak periodsInternal PromotionsCompany OverviewConvoy Supply, founded in 1972, is a leading wholesale distributor of construction materials with over 40 locations across North America. Convoy prides itself on being the most responsive, problem-solving and fun place for our customers to conduct business.Convoy can be a job or a career. Find out more at:https://www.convoy-supply.com/careers/overview

Service Manager

Wajax Limited, Timmins, ON

The Opportunity Accountable/responsible for ensuring parts and service requests are fulfilled at a high standard of quality to customers by quoted delivery date; ensuring consistent application and administration of the company’s parts, service and warranty programs. The Role Responsible for day-to-day support of the business of Service & Sales for Rotating Equipment and Hydraulics for all our customers Execute initiatives that contribute to long-term operational excellence and maximize efficiencies including service, warranty programs and parts operations at the branch Identify issues and work with branch co-workers to resolve them in a timely manner Provide training and support for all Service technicians and supervisors Manage branch personnel performance, safety, training and customer service Work with customers, suppliers and co-workers to fulfill service orders and inquiries with service and cost expectations Manage work flow, scheduling and monitoring of work order status The Candidate Education: Journeyman Heavy Equipment Technician, Millwright, or similar certification an asset. Work Experience: 5 years min related experience in a management in service of rotating equipment, parts, supply chain or product support operations. Knowledge: Experience working with budgets, analyzing budgets and developing targets. Proficiency: Microsoft Office, including Outlook, Excel, Word and PowerPoint Strong communication skills, oral and written with the ability to communicate persuasively; provides necessary information to direct reports to enable them to do their work efficiently. The Company Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables. Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include: Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account. Wajax led e-learning, and product training through industry leading manufacturers. Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. Recognition program where points are earned for merchandise or gift certificates, plus cash awards. Flexible work arrangements. Award-Winning Health and Wellness Program. By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview. As a condition of employment, final candidates will be subject to pre-screening. \\ Together we get more done

Customer Service Representative

Roch Logistics, Saint-Hubert, QC

At Roch Logistics, we do more than just move goods, We surpass competitors with our attentive service, our competitive pricing and our industry knowledge of transportation logistics.. Since 1978, we’ve been acing cross-border transport, innovating and standing strong no matter what - be it snow, rain, or blizzards!Your Mission: You’re the phone superhero, the negotiation ninja, ready to revolutionize customer experience in the transport world. As a Customer Loyalty and Sales Advisor, you’ll be the voice of Roch Logistics, playing a key role in customer retention and growth.What We Offer:Competitive Salary: $39,000 to start, with potential to hit $65,000 if sales targets are met, and up to $85,000 for top-notch sales wizards.Career Growth: Opportunities for personal growth and development within our tight-knit family.Exciting Environment: Work where your voice matters and every day brings a new adventure.Your Challenges:Proactive Follow-Up: Reactivate dormant client accounts and maintain relationships with prospects.Strategic Communication: Master phone calls and emails to deliver tailor-made solutions.Management and Reporting: Craft detailed reports on prospects and keep the sales vibe thriving.Sales Goals: Aim high! Exceed targets and contribute to Roch Logistics’ expansion.Ready to Hop On Board?Send us your resume and get ready to change the game in the transport and logistics world. Roch Logistics, where every package has a story and every call makes a difference. Can’t wait to meet you! Ideal Candidate:Bilingual English/French: Most of our calls are in English with North American clients.Relationships and Communication: You have a natural flair for communication and building connections.Multitasking & Dynamic: You easily juggle various tasks in a fast-paced environment.Geographical Knowledge: You know your way around a map - where Chicago and Montreal are, for starters.Tech Savvy: Comfortable with Microsoft Office and able to communicate clearly via email and phone.

Outside Sales Representative

Convoy Supply, Portland, OR, US

Outside Sales RepresentativePosition SummaryWe are looking for a motivated, and professional Outside Sales Representative who enjoys the challenge of building our reputation and business development. This position will be reporting to our Portland, OR branch located at 3720 NW Yeon Avenue. If you wish to have a career in a fast-paced industry – join our team!ResponsibilitiesProactively identify prospects and develop new accountsIdentify market trends, maintain awareness of competitive activity in the roofing industry and continually evaluate marketing, pricing, and selling strategiesSell products by establishing contacts and developing relationships with a focus on quality and customer serviceProvide project quotations on a timely basis, maintain project files, and quotation follow upConduct job site visits on a consistent basisInteract regularly with our major suppliers and keep up to date on all productsContribute to team effort by accomplishing related results as neededAchieve defined sales targetsMaintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmark state-of-the-art practices; participate in professional societiesEnsure excellent customer service for billing, payment, and delivery services Requirements2-3 years of experience in a sales role, preferably in the construction industry, which includes:business development activities including prospecting and networking for potential clientsvisiting job sites for specifications, productsmeeting with installers for potential clientsAbility to read and understand construction specifications, drawings, and technical dataAble to make cold calls and always looking for new sales opportunities within assigned territoryExcellent verbal and written communication skillsMust be able to connect with customers to schedule appointments, discuss new products and pricingAble to solve practical problems and deal with a variety of situations where only limited standardization existsAble to work flexible hours beyond normal branch office hours to make contact with contractors. Need to be accessible and responsive to the requests of customersAble to travel, have a valid driver’s license and clean driving recordAble to interpret a variety of instructions whether in written, oral, diagram or schedule formatPossess basic computer knowledge including Customer Relationship Management - databases, Microsoft Office and ExcelThe Offer Competitive salaryFlexible Benefit optionsPaid sick timeShort and long term disability coverageEmployee referral bonus programPaid training/tuition reimbursementOvertime available in peak periodsInternal PromotionsCompany OverviewConvoy Supply, founded in 1972, is a leading wholesale distributor of construction materials with over 40 locations across North America. Convoy prides itself on being the most responsive, problem-solving and fun place for our customers to conduct business.Convoy can be a job or a career. Find out more at:https://www.convoy-supply.com/careers/overview

Service Supervisor

Wajax Limited, Gloucester, ON

The Opportunity Accountable/responsible for ensuring all service calls are addressed in a timely and effective manner; supervise available technicians and resources to maximize productivity and proficiency to meet targets. The Role Responsible for day-to-day support of the Service department Executes initiatives that contribute to long-term operational excellence and maximizes efficiencies including service & warranty programs at the branch Supervise service technicians to ensure repair are performed in a timely and effective manner to meet customer Expectations Provide coaching and training for all service technicians and Service Admins Work with customers, suppliers and co-workers to fulfill service orders and inquiries within service and cost expectations Management Scope and Responsibilities Budget: No budget responsibilities (may purchase items within budget and approved supplier) Leadership / Supervision: Supervises a work group of service personnel providing daily work direction and oversee 2 satellite locations. The Candidate Education: Post secondary education. Skilled trade certification considered on asset Work Experience: 2-4 years of relevant work experience. Previous experience in the truck or mobile equipment service industry considered an asset. Qualified technician is an asset. Knowledge: Experience working with equipment repairs, trouble shooting and generating quote labour hours Proficiency: Microsoft Office, including Outlook, Excel, Word and PowerPoint The Company Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables. Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include: Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account. Wajax led e-learning, and product training through industry leading manufacturers. Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. Recognition program where points are earned for merchandise or gift certificates, plus cash awards. Flexible work arrangements Award-Winning Health and Wellness Program By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview. As a condition of employment, final candidates will be subject to pre-screening. \\ Together we get more done.

Customer Services Representative - Sidney Branch

Coast Capital Savings, Sidney, BC

Location: Sidney Branch Job Type: Part Time myWork Options: In-person, Hybrid Starting Salary Range: $22.35-$26.56 Background Screening Requirement: Enhanced Criminal Record Check (every 5 years) Credit Check (every 5 years) Social Media Check (every 5 years) Identity Verification Education Verification Employment Verification References What's the job? On any given shift you will be the face of Coast Capital in the branch and balance a friendly advice and service approach with demonstrated ability to proactively listen and identify opportunities to deepen member relationships. By providing our members with support and financial advice, we help them Build a Better Future, Together. While this job is posted as a Customer Service Representative, internally, we title it a Member Service Representative, always putting members at the centre of everything we do. This is a part-time position with a minimum of 15 hours per week, up to 30 hours per week depending on branch staffing need. Our Sidney branch is open Monday to Saturday and we are looking for candidates who have open availability on those days. What you'll get to do: Be the first friendly face our members see at Coast Capital by exhibiting our Coast Capital values; We build connection. We act with courage. We re-imagine. Build relationships with member and deliver an outstanding member experience by meeting their initial needs and proactively identifying future opportunities through money chats and so much more! Educating members on our alternate channels (online banking and mobile platforms) to deliver a memorable member experience Contribute to team results through listening, spotting opportunities and partnering with other Coast Capital team members to best meet our members financial needs Build a strong understanding of how Coast Capital Savings assists in providing financial well-being to our members Create a positive member experience by proactively taking ownership of resolving and preventing member banking issues. Be the first line of defense by being on the lookout for any counterfeit money or illegal transactions that may occur. Who are we looking for? To be successful as a Member Service Representative in a Coast Capital branch, you must be positive, team-oriented individual with the following knowledge, skills and abilities. Communication - You have strong verbal English communication skills and are comfortable having sensitive conversations with members. A second language you're comfortable using is a bonus. Active Listening - You listen to your customer and ensure you identify the challenge they may have so you can work towards a positive outcome. Empathy - You understand a bank account is more than numbers on a screen and you can show understanding and respect for whatever situation a member might be in. Initiative - You don't sit and wait for something to do. You see something that needs to be done, and do it. Problem Solving - You find job satisfaction by identifying a member problem and work towards solving it with them. Curiosity - You are a life-long learner who loves to grow their understanding of the financial world. Advisory - You are comfortable identifying opportunities and suggesting Coast Capital products to our members by referring them to other specialists within our organization. Adaptability - You happily handle whatever situation comes your way. Motivation - You are a self-motivated, positive and are looking to grow your career in customer service and/or banking. Integrity - You follow the documented process and do the right thing, every time. Even when no one is watching. Legal Eligibility - You are legally entitled to work for any employer. Please note for those candidates interested in applying for a Canadian Permanent residency, this position falls under a C National Occupation Code (NOC). Equity, Diversity & Inclusion at Coast Capital Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital. At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community. We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact [email protected] or call 778-391-5836. We will work with you to meet your needs. Why join Coast Capital Savings? Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities. Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive. A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership. Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role. Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle. Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's. Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits. Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year. An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards. We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities. Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice. D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

General manager - financial, communications and other business service

Haryanvi Brothers Ltd (HBL), Lloydminster, AB, CA

Title:General manager - financial, communications and other business servicesJob TypesRegular jobTerms of Employment:Full Time, PermanentSalary:$60.10/ Hour, for 40 Hours per weekAnticipated Start Date (at the latest in 3 months):As soon as possibleLocation:5635, 44th StreetLloydminster, ABT9V 0B2(1 Vacancy)OverviewLanguagesEnglishEducationCollege/CEGEPExperience2 years to less than 3 yearsResponsibilitiesTasksEstablish financial and administrative controls; formulate and approve promotional campaigns; and approve overall human resources planningAllocate material, human and financial resources to implement organizational policies and programsAuthorize and organize the establishment of major departments and associated senior staff positionsEstablish objectives for the organization and formulate or approve policies and programsSelect middle managers, directors or other executive staff; delegate the necessary authority to them and create optimum working conditionsRepresent the organization, or delegate representatives to act on behalf of the organization, in negotiations or other official functionsSupervisionMore than 20 peopleAdditional informationWork conditions and physical capabilitiesWork under pressureFast-paced environmentPersonal suitabilityAccurateExcellent oral communicationExcellent written communicationOrganizedEmployer: Haryanvi Brothers Ltd (HBL)How to applyBy emailBy mail5635, 44th StreetLloydminster, ABT9V 0B2

General manager - financial, communications and other business service

Haryanvi Brothers Ltd (HBL), Fort McMurray, AB, CA

Title:General manager - financial, communications and other business servicesJob TypesRegular jobTerms of Employment:Full Time, PermanentSalary:$60.10/ Hour, for 40 Hours per weekLocation:265 Eagle Ridge Blvd, Unit 5Fort McMurray, ABT9K 2Z7Anticipated Start Date (at the latest in 3 months):As soon as possible(1 Vacancy)OverviewLanguagesEnglishEducationCollege/CEGEPExperience2 years to less than 3 yearsResponsibilitiesTasksAuthorize and organize the establishment of major departments and associated senior staff positionsAllocate material, human and financial resources to implement organizational policies and programsEstablish objectives for the organization and formulate or approve policies and programsEstablish financial and administrative controls; formulate and approve promotional campaigns; and approve overall human resources planningRepresent the organization, or delegate representatives to act on behalf of the organization, in negotiations or other official functionsSelect middle managers, directors or other executive staff; delegate the necessary authority to them and create optimum working conditionsSupervisionMore than 20 peopleAdditional informationWork conditions and physical capabilitiesFast-paced environmentWork under pressurePersonal suitabilityExcellent oral communicationAccurateOrganizedExcellent written communicationEmployer: DARS Brothers LtdHow to applyBy emailBy mail265 Eagle Ridge Blvd, Unit 5Fort McMurray, ABT9K 2Z7

Account Executive Group Benefits

Manulife Financial Corporation, Waterloo, ON

Guest Services Coordinator & Reception Agent

Compass Group Canada, Calgary, Alberta

What's in it for you? Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World's Most Admired Companies. The opportunities with us are endless. As the world's largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates. Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe. Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage. A Focus on Mental Health and Wellness. just now is our Mental Health and Well-Being initiative that was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. Visit our Stronger Together Compass website at www.strongertogethercompass.com . We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information. We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together! You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees.You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We're in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Imagine a place where people work as one to create an experience that inspires many. Join us and know that you make it possible for friends, families, and co-workers to come together. No matter why they gather, we're here to serve. Because of what we do, people share so much more than a meal. And that's why this is so much more than a job.Why work with Eurest Dining? We are a member of Compass Group Canada, the leading food and support Services Company. We provide diverse, innovative dining services to corporate headquarter locations, law firms, manufacturing facilities, distribution centres and call centres. Join our commitment to providing exceptional food service to the best of business and industry.Job Details Monday to Friday Corporate ScheduleAdditional Benefits: 3 weeks vacation, excellent healthcare benefits, RRSP matching planJob SummaryReporting to the onsite Compass lead, the Guest Services Coordinator & Reception Agent is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members. Now, if you were to come on board as our Guest Services Coordinator & Reception Agent, we'd ask you to do the following for us: Provide engaging and anticipative service to all office employees and visitors Work closely with facilities, local technology, and other workplace departments to ensure a flawless guest experience Ensure optimal workspace occupancy through internal application use Share information about the office, building, surrounding areas, transportation, local restaurants, and other points of interest Weekly and daily communication with Workplace Team Operate telecommunication systems and manage incoming calls Restock supplies and consumables Carry out instructions for security, fire, health, and safety guidelines as required Interact with 3rd party vendors Manage employee and visitor access to office and building Assist with room set-ups and catering requests Conduct opening and closing duties Complete mail and courier requests as required Support other local offices as required Light housekeeping duties as required Think you have what it takes to be our Guest Services Coordinator & Reception Agent? We're committed to hiring the best talent for the role. Here's how we'll know you are the best fit: Degree or working experience in a luxury hospitality environment is considered a strong asset - corporate, restaurant or hotels Excellent written and verbal communication skills Analytically inclined and a team player Ability to set priorities, manage multiple tasks and meet frequent deadlines Exceptional customer service skills with the desire to learn and be cross-functional Technical inclination and basic knowledge of office systems and hardware preferred Ability to lift up to 30lbs Proficiency with Microsoft Office Systems Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact [email protected] for further information.Salary: . Date posted: 03/26/2024 04:11 PM

Service Relationship Specialist

Manulife Financial Corporation, Toronto, ON

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementRemoteJob DescriptionSupportSupport Distribution partners in the acquisition of new business; participate and present in finalist presentations and implementation meetings on the Mid-Market Segments. Assist internal partners in acquiring new business by serving as a liaison; take part as a subject-matter expert in the short-list presentations and ongoing meetings for implementing new business.Respond to benefit plan inquiries and resolve escalated and complex inquiries from Plan Sponsors, Plan Advisors/Consultants, and internal department contacts. Owning and respecting the unique demands of each customer while being considerate of the time frame ensuring a thorough response.Champion for a successful outcome for all involved, the Service Relationship Specialist role is responsible for the successful resolution and negotiation of all service escalations. Advocate for a favorable conclusion for all parties. All service escalations must be successfully resolved and negotiate by the Service Relationship Specialist.Initiate Amendment requests ensuring that information is complete and outstanding requirements are obtained in a timely manner to meet deadlines and meet effective dates of plan changes. Collaborate with our Customer Experience/Operations teams to facilitate information-sharing and identify key issues with our online customer.Assist with general internal initiatives related to Group Benefits services, products, and procedures.Facilitate multiple meetings with our Plan Advisors/Consultants and Plan Sponsors as well as internal teams.Take on special projects and/or research assignments for client needs.AdviseAs the face of Manulife, you build and maintain successful and lasting relationships with existing and potential partners. Understand the intricacies and complexities of each Plan Sponsor's Group Benefits designs and the sophistication of the Advisors/Consulting houses. Prepare and analyze and interpret client reports for review. Generate client reports using web analytics platforms via various reporting tools, requiring analysis and comparison of many reports to ensure we are fulfilling our customer’s needs. Provide expertise on Manulife’s digital experience for group benefits clients (Web, mobile, voice), and highlight key features and functionality.Support group benefits clients in driving adoption of our digital tools and experiences among their plan members Provide reporting on digital uptake/usage to help group benefits clients understand overall plan health and identify areas of opportunity for education/engagement. You drive results by reviewing special requests and helping promote and sell products and services based on client needs and your unit’s business objectives and strategies.Establish and maintain client relationships by identifying current or potential needs and promoting client retention.Providing recommendations on plan design, service options, technology solutions and any ongoing administration needs to the client.Applies understanding of legislative and privacy guidelines to assist in client meetings.EducateDeliver presentations to employee groups to facilitate enrolment and/or introduce their Group Benefits (in person or remote). Meet with plan administrators to train and educate them on effective methods of plan administration.Lead customer workshops and training around product updates & new features Maintain direct contact with clients/advisors, proactively planning your client meetings to ensure regular connections are made.When new products are launched in Group Benefits, take the Lead together with the Account Executive to learn, present and speak to these new services. Become the expert in delivering and educating clients on these services and how it affects their population and what amendments are required to their plans if any.Using our Seismic Tools to put presentations together to present and deliver our services to clients.Clients rely heavily on the Service Relationship Specialist on how to manage new services and products that are launched, or on any new legislative initiatives.Coaching mindset and abilities enabling to define solutions and delivering outcomes. Shared Responsibilities:Works with a Team of Account Executives and collaborates with other Service Relationship Specialists.Assist new Service Relationship Specialists with Job Shadowing and Buddy system to ensure all members of the team can successfully represent Manulife Group Benefits Services.This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.Job Requirements:Minimum three to five years of work experience in Group Benefits. In-depth knowledge and understanding of the Group Benefits products and services.Building and strengthening existing client and consultant/advisor relationships.Proven ability to take initiative, be a strong self-manager and display integrity.GBA designation or working towards the designation an asset.Good knowledge of underwriting concepts. Strong technical and demonstrated analytical skills using Microsoft Office products, Excel and/or PowerPoint, Web Analytics platforms, to arrange and display relevant information during customer business reviews.Excellent presentation skills and the ability to influence decision makers in various areas of organization.Supports, participates, and presents in Mid-Market Finalist Presentations to attain new and keep existing Business out to Market.Strong customer-facing skills including expectation management, communication skills, information management.Ability to work independently and in a team setting, self-starter, innovative thinking with a keen eye for results and driven by quality.Outstanding analytical, strategic, and problem-solving thinking ability - enabling the candidate to recognize issues, outline possible implications and suggest solutions.Relationship-oriented; must be comfortable working with a wide range of individuals at different levels, managing across, up, and down and self-manage to meet timelines of multiple priorities.Capability to determine sensitive client needs or issues.Must have a valid driver’s license and a personal automobile.Competencies:Proven ability to determine business priorities, meet goals, manage high volumes of work.Excellent analytical, problem solving, interpersonal, organizational and time management skills.Negotiation and influencing skills.Strong attention to detail.Champion of superior service delivery and customer service, oral and written communication skills.Good understanding and knowledge of Manulife’s administrative systems.Independent, self-motivated individual with ability to manage multiple tasks and deadlines simultaneously.Strategic and creative thinker focused on finding solutions to unique Plan Sponsor needs.Persuasive communicator with an ability to clearly articulate ideas and present information.Collaborating internally across multiple departments.Ability to be flexible and empathetic and ability to manage conflicts.Proficient in the use of modern technology.Know and understand the growth and persistency strategies.Presenting together with the Account Executives at Client Service Meetings. Taking initiative to prepare and structure these meetings.Service Relationship Specialist attends all meetings for client’s re-enrolment of flex benefits with our Admin Advantage Teams and helps facilitate and ensure all tasks are brought to completion.Attend ongoing service meetings, maintaining and facilitating action logs with head office areas.Excellent planning and project management skills with a confirmed ability to complete projects within tight timeframes.Must be fully bilingual both oral and written (in Quebec only).Decision Authorities: This role directly impacts the Sales, Profitability and Persistency of the overall Distribution offices.Keeping existing clients by ensuring any potential service issues are resolved promptly and putting checks in place to prevent issues from reoccurring.Educating Clients on Manulife’s Group Benefits services that they would benefit from.Key Challenges:Managing high volumes of work within tight time frames and balancing competing priorities.Working with many Advisors/Consultants and Account Executives and balancing their demands, needs and expectations.When a service issue is identified, these could have a financial implication, it is critical that the issue be managed to resolution while ensuring that service and quality are maintained.Working Conditions:Occasional travel will be required within your region to Client Meetings, Wellness Fairs, Employee Sessions.This role will occasionally require working outside traditional business hours to meet client needs. Example - employee sessions for night shift workers.Work Smart options are available.About Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsThe annual base salary for this role is listed below.Primary LocationToronto, OntarioSalary range is expected to be between$56,400.00 CAD - $94,000.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

Customer Service Representative

Equest, Toronto, ON

Why is this role so great? The Customer Service Representative (CSR) is accountable for assuring that customers receive efficient and courteous service. The Customer Service Rep primary focus is on managing an order from point of order placement through to shipment. The CSR will manage and communicate issues related to the customer order. The Customer Service Representative (CSR) may be involved in customer requests related to other Customer facing processes which require the CSR to act as a liaison between various internal departments and the Customer. What does this role do? Accountable for maintaining a Daily Log of all their customer orders. This log is the primary tool for the Customer Service Rep to monitor and proactively advise customers/dealers to any abnormal activity on their accounts. Respond and assist with customer requests surrounding pre-order through to payment processes. Effectively resolving customer and manufacturing identified issues utilising effective problem-solving techniques, through direct interaction with both Teknion's internal and external customers. Professionally address customer requests for adjustments on orders or billing and providing the appropriate feedback on any issues that may arise from such changes. Examples: storage charges, delays in manufacturing, additional shipping costs and restocking charges. Work within Teknion's Dealer and Client Services Team and providing support to other team members as required to provide service to all customers. Identify areas where they see process improvement opportunities, initiating and following through on concepts, which result in productivity gains for the department. What is required for this role? Bilingual (English/French) is an asset. Post secondary education or equivalent experience. 3-5 years of Customer Service-related experience in a manufacturing environment. Strong oral and written communication skills. Good interpersonal skills. Strong organizational skills. Detailed oriented. Ability to multi-task in a fast-paced environment that is deadline oriented Ability to work independently and within a team environment. Knowledge of the office furniture industry, or the manufacturing environment is an asset. General skills in both Excel and Microsoft word Teknion is committed to supporting a culture of diversity and accessibility across the organization, starting with the hiring process. It is our priority to remove barriers to provide equal access to employment. Teknion welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. All information received in relation to accommodation will be kept confidential. By applying for a position with Teknion, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Teknion's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, credit check and criminal check. You will be notified during the hiring process which checks are required by the position. Why should you grow with us! Competitive Salary Company Paid benefits Group RRSP plan Pension Plan Excellent work environment and culture Corporate perks and discounts year round Our People

Customer Services Representative

Coast Capital Savings, Richmond, BC

Location: Cambie Branch Job Type: Part Time myWork Options: In-person, Hybrid Starting Salary Range: $22.35-$26.56 Background Screening Requirement: Enhanced Criminal Record Check (every 5 years) Credit Check (every 5 years) Social Media Check (every 5 years) Identity Verification Education Verification Employment Verification References What's the job? On any given shift you will be the face of Coast Capital in the branch and balance a friendly advice and service approach with demonstrated ability to proactively listen and identify opportunities to deepen member relationships. By providing our members with support and financial advice, we help them Build a Better Future, Together. While this job is posted as a Customer Service Representative, internally, we title it a Member Service Representative, always putting members at the centre of everything we do. This is a part-time position with a minimum of 15 hours per week, up to 30 hours per week depending on branch staffing need. Our Cambie branch is open Monday to Saturday and we are looking for candidates who have open availability on those days, with a requirement for Monday availability. What you'll get to do: Be the first friendly face our members see at Coast Capital by exhibiting our Coast Capital values; We build connection. We act with courage. We re-imagine. Build relationships with member and deliver an outstanding member experience by meeting their initial needs and proactively identifying future opportunities through money chats and so much more! Educating members on our alternate channels (online banking and mobile platforms) to deliver a memorable member experience Contribute to team results through listening, spotting opportunities and partnering with other Coast Capital team members to best meet our members financial needs Build a strong understanding of how Coast Capital Savings assists in providing financial well-being to our members Create a positive member experience by proactively taking ownership of resolving and preventing member banking issues. Be the first line of defense by being on the lookout for any counterfeit money or illegal transactions that may occur. Who are we looking for? To be successful as a Member Service Representative in a Coast Capital branch, you must be positive, team-oriented individual with the following knowledge, skills and abilities. Communication - You have strong verbal English communication skills and are comfortable having sensitive conversations with members. A second language you're comfortable using is a bonus. Active Listening - You listen to your customer and ensure you identify the challenge they may have so you can work towards a positive outcome. Empathy - You understand a bank account is more than numbers on a screen and you can show understanding and respect for whatever situation a member might be in. Initiative - You don't sit and wait for something to do. You see something that needs to be done, and do it. Problem Solving - You find job satisfaction by identifying a member problem and work towards solving it with them. Curiosity - You are a life-long learner who loves to grow their understanding of the financial world. Advisory - You are comfortable identifying opportunities and suggesting Coast Capital products to our members by referring them to other specialists within our organization. Adaptability - You happily handle whatever situation comes your way. Motivation - You are a self-motivated, positive and are looking to grow your career in customer service and/or banking. Integrity - You follow the documented process and do the right thing, every time. Even when no one is watching. Legal Eligibility - You are legally entitled to work for any employer. Please note for those candidates interested in applying for a Canadian Permanent residency, this position falls under a C National Occupation Code (NOC). Equity, Diversity & Inclusion at Coast Capital Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital. At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community. We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact [email protected] or call 778-391-5836. We will work with you to meet your needs. Why join Coast Capital Savings? Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities. Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive. A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership. Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role. Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle. Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's. Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits. Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year. An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards. We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities. Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice. D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.