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We currently have a Temporary Full-time (until approx September 2024) opportunity for an Administrative Secretary on the Neonatal Follow-up Clinic department at Bayview. Hours of Work: Weekdays: Days, 8 hrs; As per schedule Summary of Duties: Responds to telephone calls and voice mail messages. Intakes referrals from the NICU and follows up with referring physicians on incomplete information. Maintains referral-tracking system by entering required data for each referral. Schedules appointments; notifies caregivers of patients of cancelled or rescheduled clinic appointments. Complete email or phone call visit reminders, and COVID-19 Screening Questions as needed. Prepares new patient paper and electronic charts and prepares charts for clinic EMR system and return to Health Records and/or Iron Mountain. Receives clinic patients, registers patients, and enters visit on computer and direct patients to clinic assessment rooms. Provides support to clinical team to ensure the smooth flow of clinics. Qualifications/Skills: Grade 12 education; post-secondary computer / typing courses. Microsoft Word, Excel and Outlook skills are required. One year experience in a busy receptionist area, preferably in a hospital / health care environment. Knowledge of Patient Registration and Scheduling Systems. Excellent communication and customer service skills. Tact and discretion in dealing with sensitive and confidential patient information. Excellent communication skills, both verbal and written. Good inter-personal skills and ability to work well with a diverse group of individuals. Minimum 40 words per minute typing speed with maximum 5% error rate. Ability to manage multiple tasks and set priorities in a fast-paced environment. Excellent time management, organizational skills, accuracy and attention to detail required Qualified candidates are invited to submit their cover letter and resume (in one document) quoting 231595 to: Human Resources Sunnybrook Health Sciences Centre To apply, please click "Apply for the Position" at the bottom of this page.

Requisition Details:Employment Status: Permanent, Full-time (1.0 FTE)Program Name: Nurse Practitioner ProgramNumber of Hours Bi-Weekly: 75Work Schedule: DaysOn Call: NoSummary:Reporting to the Director Home and Community Care, the Manager, Nurse Practitioner Clinic Operations is responsible for supporting the Medical Secretaries to meet their operational goals efficiently while ensuring that an enhanced level of patient care and service experience in our clinics putting patient care above all others is preserved.\u00A0 The Manager promotes team work and collaboration between groups through exceptional managerial abilities, which translates to excellent patient care and provides: training, planning, and oversight of general clinic operations.\u00A0 Key Responsibilities:Supports the work of Medical Secretaries within the Nurse Practitioners (NP) clinics to create a positive & collaborative workplace environment while ensuring the highest level of client service is achieved.Organize and evaluate workflows to standardize and optimize processes across the Medical Secretary role and NP clinics.Communicates performance expectations clearly and consistently with teams and assists with the performance development of Medical Secretaries in alignment with the organization priorities.Adheres to the performance coaching model while collaboratively working with Nurse Practitioners and Labour Relations teams to address any performance issues.Collaborates with and supports relationships with Nurse Practitioners to ensure optimal operations across all NP Clinics.Guides new employees through the orientation process and ensures all probationary reviews and stay interviews are completed.Maintains personnel records to ensure proper documentation of employee classification(s), valid license.Develops clinic specific philosophy and standards of patient care in collaboration with the NP and ensure that these align with VONs strategic plan.Ensures team members follow standard Medical Secretary operating and administrative processes by conducting Gemba observations to evaluate process adherence in order to achieve effective client care and exceptional client experience.Identify process trends, gaps and variations as part of establishing a continuous improvement monitoring system.Collaborates with NPs and Director Home and Community Care to ensure highest quality of service and care for clients and works toward prompt resolution via recommendation or intervention when required.Oversees the approval of invoices and vendor contracts related to the NP clinics ensuring their accuracy through auditing processes to avoid delay and provides follow up to resolve any issues.Participates in budget preparation, financial performance management and measurement reportsCompletes reports for internal and external stakeholders conducting relevant analysis and ensuring timely submission.Maintains the Electronic Medical Records (EMR) system for NPs and their clinics by performing regular audits to ensure its accuracy.Organize and attend educational conferences and system meetings for the NP program as required.Other duties as assigned.Common Responsibilities:Promotes the strategy of VON and their role as an integrated community care provider to all stakeholders and staffPrioritizes and ensures alignment of emerging opportunities in the community with VON strategic planProvides leadership in navigating the requirements and complexities of unionized and non- unionized environmentsCoaches, advises, motivates, and provides leadership to staff; creates a positive workplace for staffPromotes the Lean team management approach to ensure a common paradigm of management and discipline of management practicesEnsures there are mechanisms for all staff to come together to hear of organizational news and to provide feedback on what is working and what is not workingEnsures all Districts have a plan to complete performance development and learning plans with all staffPromotes common approaches to orientation, learning, motivating, recognizing and supporting staff when achieving organizational goals; such as meeting or exceeding KPIs, meeting or exceeding milestonesProvides leadership and commitment to building client and family engagement and following accreditation Canada StandardsProvides leadership in the promotion of a safe and healthy workplace ensuring workplace conduct and activities are in accordance with the provincial Occupational Health and Safety Act and Regulations, that KPIs related to safety are regularly reviewed by management, that appropriate investigations occur when needed, and plans to address issues are created and acted upon.Compliant with the VON Safety Management System, including all Safe Work Practices and Procedures.Promotes work/life balance fostering professional excellence and personal fulfilment and healthPromotes the use of technology-based systems for the capture, transformation and distribution of knowledgeAbides by all confidentiality and protection of personal information policies, regulations and practices and ensures appropriate safeguards are in place in the RegionExternal and Internal Relationships:Fosters positive labour/management relationships by confirming adherence to the\u00A0 collective agreement, leading labour/management meetings, and working to resolve areas of disagreement involving interpretation of the collective agreement where applicable.Interacts frequently with operations leadership team, Nurse Practitioners and other multidisciplinary team members.Engages external vendors and service providers to acquire and maintain equipment.Interacts with government agencies and/or other funders associated with the province of the clinic to align the day-to-day operations of the clinic ensuring a consistent approach.Engages with clients and families, specialty physician\u2019s staff and other physicians. Education, Designations and Experience:Bachelor\u2019s Degree or Post-secondary education in a related field such as Medical Office Administration or Health Services Administration.A minimum of 5 years\u2019 experience in functional area.A minimum of 3 years\u2019 experience managing people in a supervisory or team lead role.Competency with computer-based EMR, Telus and Microsoft Office is required.Understanding of the Nurse Practitioner role in a Primary Health Care setting is an asset.Lean experience is considered an assetExperience in a non-profit health care environment is an asset.Skill Requirements:Strong knowledge of medical office operations.Good planning and strong organizational skills.Outstanding client service skills.Excellent oral and written communication skills.Excellent problem-solving skills.Ability to work as a team member to achieve desired results.Understanding of medical ethics, applicable laws and regulations.Strong computer skills including working with data bases.Ability to multi task in a fast-paced environment.Financial experience working in an approved budget.Other:A current and original satisfactory Criminal Records Check is required upon the start of your employment.A Vulnerable Sector Search and/or Child Abuse Registry Check may be required.Access to a personal vehicle for business use.Work Conditions and Physical Capabilities: Attention to detail; Lift and carry using appropriate lifting techniques; Bend, push, pull, grip, reach, kneel, crouch using good body mechanics; Walk, sit, stand, climb stairs; Hand movements\u00A0

Summary of Duties Builds daily inpatient consult roster for clinical team Maintains referral-tracking system by entering required data Schedules and notifies patients of cancelled appointments/clinics Maintains daily schedule of the team Build and enter daily billing roster Provides support to clinical team to ensure the flow of daily consults Routine audit of data entry Provide support for minute-taking at meetings   Education Coordination Act as primary contact for learners during their education block Create and update education block schedule including their educational modules, and call schedule Track learner evaluations of the block and provide annual summary of evaluations Meet with Education Site Lead on a regular basis Liaise with learners seeking an educational opportunity within our division All Areas: Responds to telephone calls/inquiries and voice mail messages. Ensures transfer of on-call pager coverage Provides administrative support to members of the palliative care team including fax, scan, mail Performs departmental filing duties Provides back support to other Clerical Staff   Qualifications/Skills Grade 12 education; Medical Administration Certificate; post-secondary computer / typing courses.  Microsoft Word and Outlook skills are required. More than one year experience in a busy receptionist area, preferably in a hospital / health care environment. Excellent communication and customer service skills. Tact and discretion in dealing with sensitive and confidential patient information. Excellent communication skills, both verbal and written. Good inter-personal skills and ability to work well with a diverse group of individuals. Minimum 40 words per minute typing speed with maximum 5% error rate. Ability to manage multiple tasks, fast-paced environment. Excellent time management, organizational skills, attention to detail required.

Summary of Duties The Administrative Assistant provides comprehensive administrative and secretarial support to Operations Team (including Operations Director, Project Manager, Nursing and Clinical Leaders) in organizing and coordinating daily activities of the administrative office. Acts as project support for major program initiatives e/g. Accreditation, process teams, etc. Organizes all aspects of special event planning including room bookings, catering, audiovisual, event materials, etc. Manages complex schedules and ensures the corresponding work is produced in a timely and efficient manner to support the activities of the day. Develops agendas, reports, policies and procedures, and materials related to meetings (including presentations) and serves as recording secretary on selected committees. Acts as back up for other Administrative Support Staff.   Qualifications/Skills Completion of a relevant post-secondary Administrative Assistant/Office Administration Program required. Previous three years related experience required, preferably in a health care environment, and experience taking minutes of meetings. Demonstrated ability to exercise sound judgment, work independently when required and prioritize time sensitive requests. Tact and discretion in dealing with sensitive and confidential issues/files. Excellent communication skills, both verbal and written. Good inter-personal skills and ability to work well with a diverse group of individuals Advanced proficiency in Microsoft Word, Excel, PowerPoint and Outlook. Knowledge of database software would be an asset. Must type 60 words per minute with 5% error rate Desire and ability to take on new and added responsibilities. Capable of maintaining composure and competence when working to deadlines Superior time management, organizational skills, accuracy and attention to detail required.

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementHybridJob DescriptionThe opportunityThe Global Performance & Rewards Centre of Expertise is responsible for developing strategies, policies, programs and implementation guidelines related to performance, compensation, pension, benefits and wellness to ensure Manulife’s ability to attract, engage and retain talent worldwide. Global Performance & Rewards works closely with HR Business Partners, shared services, other functional areas, and senior leaders and managers in the delivery of programs worldwide. Global Performance and Rewards also plays a key role in program governance, compliance and reporting and consults to senior management and the Board on global performance and rewards matters.The primary focus of this role is to provide support to the Executive Compensation team. Activities undertaken may include market studies to determine the competitiveness of pay programs, researching prevalent executive compensation practices and conducting benchmarking analyses amongst Manulife's peers, quantitative and qualitative analysis of executive compensation policies and practices, and contributing to recommendations for the senior executives' annual compensation review.Reporting to the VP, Executive Compensation, this position will work in collaboration with other members of the Global Performance & Rewards teams in managing executive compensation programs, compensation policy, governance and disclosure initiatives, including:ResponsibilitiesResearching prevalent executive compensation practices and conducting benchmarking analyses amongst Manulife's peersDeveloping and drafting recommendations in the design, development, and implementation of executive compensation programs.Preparing analyses and scenario testing that demonstrate the pay-for-performance alignment of Manulife's compensation programsPreparing materials for Management Resource and Compensation Committee meetingsEnsuring the effectiveness of compensation programs through relevant communication to executivesContributing to recommendations for the senior executives' annual compensation review Ongoing management of external governance interventions including OSFI, FSB, CCGG, Basel Accords and other governance issues, to ensure Manulife remains at the forefront of disclosure and governance, compliance and disclosure best practice in CanadaWorking with VP, Executive Compensation, Corporate Secretary and corporate lawyers to prepare the executive compensation section of Manulife's proxy circular consistent with regulations and best practicesAct as the Global Performance & Rewards liaison with Compliance/Audit/other control functionsOverseeing the various compensation audit and compliance processesLeveraging external networks to stay abreast of emerging market trends and raise implications at an early stage to senior managementDocumenting our global total rewards policies and maintaining an online policy databaseSupporting survey reviews, peer reviews and other compensation projectsWhat motivates you?You obsess about customers, listen, engage and act for their benefit.You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.You thrive in teams and enjoy getting things done together.You take ownership and build solutions, focusing on what matters.You do what is right, work with integrity and speak up.You share your humanity, helping us build a diverse and inclusive work environment for everyone.What we are looking forUniversity degree2-3 years executive compensation experience with a strong understanding of executive compensation principles and issuesStrong aptitude for numbers, with a high level of accuracy and attention to detailExcellent written and verbal communication skillsExcellent influencing and negotiation skillsProven project and relationship management skillsStrong time management skills with the ability to seamlessly move between changing prioritiesProficient in Excel, Word and PowerpointCertified Compensation Professional designation would be an assetWhat can we offer you?A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.Our commitment to youValues-first cultureWe lead with our Values every day and bring them to life together.Boundless opportunityWe create opportunities to learn and grow at every stage of your career.Continuous innovationWe invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.#LI-HybridAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsThe annual base salary for this role is listed below.Primary LocationToronto, OntarioSalary range is expected to be between$60,000.00 CAD - $100,000.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.