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Technical Support Expert - FortiSOAR
Fortinet, Burnaby, BC
DescriptionFortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. You are familiar with the Security Operation Center environment and know well how to deploy and customize SOC tools, including implementing all the integrations required to make the job of SOC Analysts effective. You are able to design scripts to accomplish a wide variety of tasks and are able to implement and customize the automation of responses to security threats. You are able to assess the needs of a SOC environment and provide advice as to what steps should be taken to outfit a SOC environment. FortiSOAR -- Security Orchestration Automation and Response You would provide support as part of two related services we offer to our customers who purchase FortiSOAR - www.fortinet.com/products/fortisoar •Best Practices Service Advise customers on best practices as to how to deploy FortiSOAR in their SOC environment. Show them the general principles by offering demonstrations and guiding to relative best practice information. •Technical Support Help troubleshoot problems that arise as the product is used, be it data ingestion or playbook execution. If a bug is identified, work closely with QA and Development teams to resolve it. Job Responsibilities: •Provide direct technical web and telephone support •Troubleshoot FortiSOAR •Guide customer in assessment of what is needed to effectively use FortiSOAR using best practices based upon an understanding of their environment •Demonstrate product features and design principles •Provide input into the development and improvement of technical documentation •Reproduce customer environments using lab equipment and report bugs •Recommend alternative solutions or workarounds •Manage cases until case closure, taking the initiative to follow up internally as required to obtain changes or solutions needed to resolve the customer's issue •Provide knowledge transfer to peers Job Experience Required: •4+ years' experience in a security analyst, support or SOC role (or equivalent) •Experience interacting with APIs, particularly for automated ingestion of data and triggering responses. Familiar with the use of connectors to integrate with other products. •Strong troubleshooting and problem-solving skills •Previous experience providing technical support, preferably in network security / SOC environment •Comfortable working on and having strong understanding of Unix OS. Preferably Unix/Linux administration responsibilities (e.g., using YAML to update components) and troubleshooting (system files, processes, permissions). •In-depth experience with 1 or more SOAR or SIEM tools •Ability to automate cyber security processes through scripting and tools based upon repeatable workflows by designing playbooks •Know how to tune SOC tools to meet security objectives •Strong English skills both written and verbal. Experience in any of the following areas would be an asset: •SQL Database structure & queries •Python scripting using tools like Jinja •VM/Cloud Environments (preferably VMWare, AWS) •Fortinet product experience #GD #LI-JH1
Technical Support Expert - FortiEDR
Fortinet, Burnaby, BC
DescriptionAs a FortiEDR Escalation Support Expert, you will be part of the top-notch technical support organization, working alongside our global exceptional team of professionals in Developing, QA, Security, and Product Support. You will be working as an integral part of the Support team, being the main link between Support and Product Development and developing and maintaining tools to accelerate customer ticket handling. This will involve a wide range of skills, including mentoring Support experts and reading log files/dump files/network traces/endpoint traces in order to track down field related product malfunctions, updating internal tools and writing internal and external Knowledge Base articles. You will be responsible for analyzing and resolving complex and challenging issues, and communicating the methods used to the Support team to help them build on their skills. Where bugs or product improvements are identified, you will be responsible for coordinating with the development organization and prioritizing the required work to ensure that the customers get their issues resolved in a timely manner. Ultimately, you will have a large part in driving the quality of FortiEDR product forward, either by yourself or by coordinating activities of different departments in the business unit. You will also be part of a team building and maintaining tools which allow the Support organization to analyze data and diagnose problems quickly and efficiently. This will require being able to read, write and edit scripts, primarily in Python and Bash. Updating these tools to work with new iterations of our product releases, ensuring the high standards of Support, and that the Support organization is able to carry out their tasks efficiently and accurately. Qualifications: • Demonstrable experience in a technical (CS related) field or B.Sc. • 5 years of experience in Technical Support/Escalation expert/IT-Ops role. • Proven hands-on experience and understanding of operating systems. • Good understanding of Shell scripting, Python scripting and/or scripting in another common language. At least one of: • Extended knowledge and experience with network protocol and structures. • Ability to work with several interfaces in parallel and matrix management skills. • Team player. • Excellent analytical and problem-solving skills with a strong sense of customer commitment. • High level of interpersonal skills. • Proven ability to influence without authority and drive results. Excellent English, both verbal and written. Preferred Qualifications: • GCP or AWS Certifications • Experience with Virtual and/or Cloud based Environments (such as VMWareESXi, or Hyper-V, GCP and AWS.) • Programming skills. #GD #LI-JH1
Embedded Software Developer - FortiPAM
Fortinet, Burnaby, BC
DescriptionFortinet is looking for an Embedded Software Developer who is passionate in building a new product FortiPAM. FortiPAM provides Privileged Access Management and bastion host service for customers. It plays a key role in Fortinet's Zero-Trust solution. As an Embedded Software Developer, you would be responsible for owning, designing and developing components of the new product. You will join a high energy team that is creating compelling and innovative product for a wide variety of users. As a Fortinet Developer, you will learn about the latest advancements in network security - including remote server access, secret management and Cloud Management etc. You are customer focused and enjoy creating features that improve the lives of your users. You use and create tools that improve development processes, allowing you to focus on development of features that matter. Most of all, you are excited about the opportunity to learn, experiment, and drive the use of modern development tools. Job Responsibilities In this role at Fortinet, you will: • Design and Develop function modules for FortiPAM. • Support the user interface team with REST API development • Promote best practices within the team and organization • Provide improvement suggestions while using Fortinet products on a daily basis Job Skills Required • 3 years of overall software development experience with C/C++ • Expert level understanding of Linux systems development • Experience with networking and security • Strong communication skills (written and verbal) and team work spirit Assets: • Knowledge on TCP/IP and socket programming • Knowledge on inter-process communication • Knowledge on routers, network switch development • Knowledge on VNC, Remote Desktop Protocol development is a plus Education: • Bachelor's degree in Computer Science or equivalent experience. #GD #LI-HP1
Intermediate UX Designer to define interaction models, user task flows, and UI specifications for the enhancement of a web portal system. 
S.i. Systems, Ottawa, ON
Our valued Public Sector client is in need of an Intermediate UX Designer to define interaction models, user task flows, and UI specifications for the enhancement of a web portal system. The client is in need of resources to maintain and enhance the MAA web portal system. Maintain MAA web portal system - Portal maintenance activities include break/fix (i.e. bug fixes), software and database modifications, and minor feature enhancements of the existing system to ensure an efficient delivery process. Enhance MAA web portal system - Portal enhancement projects include major enhancements to the enterprise and program level functionality within the portal. The initial project, planned for 2022, will enhance the MAA portal to increase portal usage by the programs participants through improved timeliness of information to end users (digital versus paper); new program functionality and continuous improvements to user experience. Additional projects are anticipated in future years to migrate existing programs and to develop new programs on the MAA portal. We are looking for someone with the following, but not limited to, experience: 5 years experience as a UX Designer Experience as a UX Designer, on a minimum of three different Web Application Development or Enhancement projects conducting the following: Understanding and defining users’ needs Developing designs, that apply human computer interaction (HCI) elements of design and best-practices, for the improvement of an existing website or Web Application; Creating a Prototype of the recommended design; Coordinating and conducting usability testing of the Prototype for user feedback; Analyzing results to determine insights; Documenting recommended changes to the design based on insights; and Following an iterative process to further develop/evolve and test Prototypes until the design is finalized 2 projects of experience conducting the following tasks associated with application usability: Conducting usability studies; Conducting heuristic analyses and implementing web design best practices; and Applying defined web accessibility principles to designs, including but not limited to Web Content Accessibility Guidelines (WCAG) version 2.0 or higher. 2 projects of experience iteratively developing and providing designs for a website or web application that: were integrated into the website or Web Application in production; and resulted in tested or measured improvements to the usability of that website or Web Application. 2 projects of experience conducting the following tasks to define the website or Web Application’s usability: Creating Journey maps, to outline user personas paths, aims, and feelings related to accomplishing identified goals (products or services) with/from the organization; Creating user task flows, to detail the client/business and user steps involved in a user accomplishing identified goals; and Creating interaction models, to detail the stepsusers must take within a website or Web Application to accomplish identified goals. 2 projects of experience developing prototypes including conducting each of the following tasks: Developing user interface (UI) specifications; and Developing Prototypes, of at least two different levels of Fidelity, which were used to validate design elements with users. Apply
Supervisor Quality Assurance
Mattr, Drummondville, QC
POSITION SUMMARY:The Quality Assurance Supervisor accountable managing Quality control team and for monitoring the effectiveness of the QMS at the plant level, supporting multiple plants as assigned.This position is responsible for coordinating activities for quality control team members who are involved in the testing and inspection of materials and in-process product, and for auditing processes against internal and external standards.The incumbent will provide a leadership to ensure that quality regulations for products, processes and employees are systematically monitored to provide optimum results with the least amount of wastes and process input. DUTIES: Maintain a safe working environment by aligning with corporate safety rules and regulations, and ensuring a culture of safety Ensure that the equipment and process operate efficiently and safely Provide support to the generation of HAA and SOP The health and safety of workers and others at the work site That the workers are aware of their health and safety responsibilities and duties Provides direction on prioritization of tasks and activities as per production plan requirements Identify and remove roadblocks for team and individuals Manage hiring core team members Mentor, coach and supervise quality control team members In collaboration with System Quality Assurance team and other departments, write/update detailed technical inspection & testing work instructions, checklist, and standard operating procedures. Support strategic implementation of Quality Assurance initiatives at the local plant. Support implementation of the Quality Management System (QMS) elements and auditing processes. Support plant leadership and Quality Assurance team in non-conformance and related incident investigations from Root Cause Analysis to Corrective Action assignment and implementation - across multiple facilities. Provide periodical FTQ performance reports and update DMP board accordingly Track Quality KPIs and report findings using statistical/trend analysis during daily and weekly review meetings Manage NCRs and CAPAs process Perform process audits (Shell test, final test, shipping etc.) Support periodical external audits (UL, NSF, CSA) and solving queries resulting from the audits Submit UL and NSF samples for annual tests Maintain, update, and submit inspection test plans (ITPs) for all ETO tanks Manage equipment calibration program Identify roadblock and quality nonconformities in day-to-day production and communicate or investigate the issues to minimize or eliminate them Perform root cause analysis on customer complaints and field service issues Support for developing and updating SOPs as well as other technical documentations Perform first article inspections for new supplier qualification process Working with Industrial Engineering Team, Product Engineering Team, Sales, Procurement, Drafting, Production and Field Service Team ongoing projects Provide support activities to the other Tank plant(s) is needed Support Best in Class Cost Saving program and Lean best practices. Design and run projects related to quality, propose performance and cost justification for projects. Collaborate with other departments through cross-functional teams and meetings.  SPECIAL SKILLS REQUIRED: Minimum 6-10 years of prior experience in quality assurance/control in a manufacturing environment Bilingual French/English preferred but not required Previous experience managing and leading a large team is required. Holding Bachelor’s degree / Diploma. Previous experience with Quality Management System Ability to motive and keep employees’ members engaged Ability to write detailed work instructions and standard operating procedures Training and experience in ISO9001 and quality system audits Proven quality expertise and passion for developing a strong quality culture. Outgoing and expressive individual with excellent communication and team building skills. Demonstrated ability to engage employees and encourage positive behaviors. Solid knowledge of quality principles, program requirements, best practices, regulations, and codes. Results oriented and driven to succeed. Excellent analytical, communication, and training skills. Ability to travel within North America. ISO9001 Auditing Certification, preferred Greenbelt Six Sigma Certification, preferred  
Team Lead - Mechanical Engineering (Buildings)
WSP Canada, Toronto, ON
Embark on an exhilarating career journey with WSP! We are on the lookout for a dynamic Lead Plumbing Engineer! Picture this: 3 days a week in our Thornhill Office at the forefront of a whirlwind of exciting projects that require quick turnaround. These projects involve existing retrofit work, using your technical application of plumbing, drainage, and fire protection design expertise across commercial, institutional, residential, and industrial sectors. You will be leading a team of four technical staff members, doling out exciting project assignments, and providing unwavering support as the team tackles daily challenges. You will also be engaged in on-site project visits, face-to face interaction with clients, and have the chance to flex your technical capabilities and knowledge in an advisory role. Why WSP? A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer, Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada; Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things; A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.We offer attractive pay, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.#WeAreWSPA day in the life: Provide design, calculations, and technical support for the layout of plumbing and fire protection systems for building projects Size and layout domestic water, sanitary, storm, vent, and natural gas piping Size and layout sprinkler and standpipe systems based on hydraulic requirements of the systems Size and select domestic water booster pump sets, fire pumps, and sump pumps based on the hydraulic requirements of the associated systems Size domestic hot water heating equipment based on storage and recovery capacities Attend design meetings and coordinate design related work with other disciplines or consultants Conduct site investigations and prepare accompanying reports Convert markups into working CAD or Revit MEP drawings Review shop drawings and reply to requests for information submitted by contractors during construction phase Conduct routine site reviews during construction as part of the obligation to complete general reviews per OBC and to assure adherence to contract documentsWe'd love to hear from you if you have... Professional Engineer licensed in Ontario at a minimum. 10-15 years of experience in the design of plumbing, medical gases, and fire protection systems Well versed and familiar with applicable codes and NFPA standards for sprinkler and and standpipe systems including, but not limited to, the Ontario Building Code, NFPA 13-Standard for the Installation of Sprinkler Systems, NFPA-14-Standard for the Installation of Standpipe and Hose Systems, and NFPA 20-Standard for the Installation of Stationary Pumps for Fire Protection Strong working knowledge of AutoCAD MEP and Revit MEP Experienced with hydraulic calculation software Ability to travel to various project sites as required Willingness to be challenged with the resolve to "see projects to the end" WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.
Senior Secret cleared Technical Architect to support AI/ML concepts on a major Navy initiative within National Defence
S.i. Systems, Ottawa, ON
Our valued defence client is seeking a Senior Technical Architect for an initial contract until March 31, 2025. As the successful candidate you will support the modernization of the Naval Training System (NTS) through digital integration, enhancing the existing ecosystem for naval training with a cutting-edge software package, including improvements to the supporting hardware on a local level as necessary for full functionality. The project is looking at leveraging Artificial Intelligence (AI) and Deep Automation (DA) into its solutions. Responsibilities Provide hands-on analysis and support of the Cloud network; Provide hands-on analysis and support of a AI/DA driven solution; Support the development of the Cloud network, in order to understand their current states of maturity and the ongoing development of their security constraints, policies, and requirements; Determine the requirements in relation to networks of an AI/DA driven solution, in order to understand their current states and their security constraints, policies, and requirements; Determine how newer, immersive training technologies (AR, VR, Gamification, etc.) development and delivery will be integrated into the project’s solution Must-have skills: 5+ years experience as a Technical Architect working with Machine Learning / Artificial Intelligence or Automation/AI implementation. 5+ years experience in the design and implementation of AI/ML solutions and deep automation within enterprise-level Government of Canada projects including familiarity with AI/ML frameworks (e.g., TensorFlow, PyTorch), AI/ML lifecycle management, and the deployment of models in production environments. 5+ years experience working with Cloud Concept Development and Analysis to provide hands-on design, analysis and support of a Cloud Network (Azure, AWS, etc.) 4+ years experience architecting technical solutions that leverage virtualization strategies in a classified (i.e. Secret, Top Secret) network environment. Nice-to-have: Proven experience leading projects from conception to employment with measurable improvements in efficiency or performance and clearly identified measurable outcomes achieved through the AI/ML solutions. Apply
Data & Analytics - Senior Data Platform Engineer
Aritzia, Vancouver, BC
THE TEAM The mission of the Data & Analytics Department is to maximize the value of data by providing actionable insights that drive our business. THE OPPORTUNITY As a member of the Data & Analytics Department supporting Data Platform Engineering, you will be part of the team responsible for building and operating an innovative, scalable platform for reporting, analytics, and data science. As the Senior Data Platform Engineer you will leverage modern software development and operational practices while following an "automation first" approach to support the acquisition, ingestion, transformation, and management of our data. And, with the skills you gain in this role, the opportunities are endless - from a rewarding career in Data & Analytics, to continued growth and development with Aritzia. THE ROLE As the Senior Data Platform Engineer, you will:Leverage cloud resources to support the acquisition and ingestion of event-driven/streaming data sourcesMaximize the availability, recoverability, and operational efficiency of data pipelines and supporting systemsBuild up and improve the observability of the platform as well as provide visibility into system healthLeverage modern software development processes and tooling (e.g., CI/CD, everything as code, feature flags) to ensure a reliable and scalable data platform THE QUALIFICATIONS The Senior Data Platform Engineer has: A commitment to learn and apply Aritzia's Business and People Leadership principles An enthusiastic approach to taking on new opportunities and challenges A commitment to navigating our internal operations to achieve the best team and business results The ability to collaborate fluently with cross-functional partners The skills to set clear objectives with an emphasis on accountability while striving to reach your highest potential Proven skills, education, and/or applicable certifications in: Strong Python and/or Go development skillsKnowledge of SQLExperience designing and implementing Cloud solutions; including building modern applications using containerized microservices (e.g., Cloud Run, Kubernetes) and serverless approachesExperience with Infrastructure-as-Code and observability tooling (e.g., Terraform, OpenTelemetry)Knowledge of site reliability engineering (SRE) practices, like service level objectives (SLOs), error budgets, blameless postmortems, toil reductionExperience with a cloud-based data warehouse (e.g., BigQuery, Snowflake) and asynchronous messaging system (e.g., Pub/Sub, Kafka) A commitment to quality and investing in results that add value to the business A sense of urgency and ability to prioritize important work An understanding and a passion for the industry in which we operate THE COMPENSATIONThe typical hiring range for this position is $120,000 - $150,000 CAD per year. The final agreed upon salary may vary based on factors such as job-related knowledge, skills and experience. Additionally, this position may be eligible for bonus.We are always looking for top talent - if your qualifications differ from those listed above, the scope of work and final agreed upon salary may be adjusted to reflect your individual qualifications.Aritzia's Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy. Along with comprehensive benefits, aspirational workspaces and elevated employee perks and experiences - we provide it all.THE PERKSSome of the industry-leading benefits you will receive working at Aritzia:Product Discount - Maybe you've heard of our famous product discount? Or our exclusive private shopping events? You have now. A-OK Commissary & Café - Everyday Luxury dining, exclusive to Aritzia. Our in-house bistro and café is a private oasis where employees can enjoy curated, subsidized Everyday Luxury dining. The SET - Our in-office fitness studio and gym with state-of-the-art equipment, custom-created classes, and optional personal training. Open 7 days a week, works out well. Aritzia Virtual Wellness - Because your health, happiness, and safety matter - 24/7 resources to support you in your wellbeing goals, be it physical, mental, social, or financial. Aspirational Workplace - Our offices are specially designed to be spaces of creativity, productivity, and inspiration. They're also dog friendly. Woof.Amenities - Additional amenities include a private parent's room, shower facilities with elevated complementary conveniences, bike rooms, and more.The Extras - We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos and on-site medical care.ARITZIAAritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.
Lead Geotechnical Engineer - Vancouver (Lower Mainland)
WSP Canada,
We are a global leader in the Earth and Environment sector. Globally headquartered in Montreal, we proudly serve communities from coast to coast and beyond. We are 14,000 multidisciplinary professionals worldwide collaborating to protect and conserve natural landscapes, create firm foundations for communities to stand on, and champion sustainable development to combat climate change. As part of the team, you will have access to an unparalleled network of resources, expertise, and endless opportunities to collaborate on exciting projects with diverse teammates from marine biologists to geophysicists to geotechnical engineers and more.The Opportunity:WSP is currently seeking a highly motivated Lead Geotechnical Engineer to our Ground Engineering and Materials Team in Vancouver, BC. You will be part of a large, highly successful team, using your skills to assist in the management of various large-scale projects throughout BC and Yukon.Responsibilities will include: Working collaboratively with engineering staff on geotechnical consulting projects; Sharing technical knowledge across geographical boundaries to foster innovative project solutions; Leading and preparing geotechnical studies and engineering reports providing recommendations on various geotechnical aspects in projects, based on studies and project-specific work; Providing geotechnical engineering expertise to support multi-disciplinary projects such as highways, bridges, buildings, dams, industrial infrastructure, tunneling, etc.; Developing and leading projects requiring geotechnical investigation programs, prepare bidding documents, solicit bids, evaluate subcontractor submissions and support project engineers as part of their mandate; Assessing and evaluating geotechnical issues encountered, such as: settlements, liquefaction potential, slope stabilization, interstitial overpressure development, preferential flow, frost heave, excavation and backfilling procedures, etc.; Supporting field operations through supervision and monitoring of boreholes, in situ tests, piezocone soundings, reconnaissance trenches, as well as miscellaneous construction work such as soil embankment construction, subgrade compaction assessment, installation of geosynthetics, etc and Other tasks as needed as part of your role in the team.We'd love to hear from you if you have... A degree in Geotechnical Engineering from an accredited university. Registered, or eligible to be registered, as a P.Eng. with EGBC. A minimum of ten (10) years of relevant experience as a Geotechnical Engineer, Geomechanics Engineer, or related position. Knowledge of standard geotechnical software such as GeoStudio, Ensoft, Rocscience , or other similar software suites. Sense of initiative and be self-directed. Strong track record of managing and completing projects on time and on budget. Ability to perform critical evaluation of outputs for geotechnical analyses.CompensationExpected Salary (all locations): $ 99,300 - $ 168,900WSP Canada is providing the compensation range that the company in good faith believes it will pay for this position based on the successful applicant's education, experience, knowledge, skills, abilities in addition to the specific geographic location. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.
Senior Engineer/Team Lead - Calgary Materials
WSP Canada, Calgary, AB
WSP is currently seeking an Senior Engineer - Team Lead for our Calgary Materials office. The ideal candidate will be capable of overseeing a group of engineers and technologists, and ensuring delivery of geotechnical, materials testing and environmental management services to local industry. Scope: Reporting to the Group Manager for Alberta Materials, the Team Lead will be responsible for the operational management and long-term development of the team, clients and related business development, oversight on technical quality, and delivery on projects. These responsibilities will be delivered within a framework that manages risks and prioritizes safety. We are seeking an individual with a strong operational background and excellent communication and interpersonal skills. The successful candidate will have the ability to thrive in a dynamic, challenging environment and provide sound leadership. S/he will be a key player in the organization, and have input in the overall direction of the Calgary Materials office. A Day in the Life Provide leadership and oversee the office, and ensure consistent high quality deliverables which satisfy client expectations Build, mentor and maintain a high level of team performance Lead business development with new and existing clients, establish and maintain client relationships - Develop and implement new business and marketing goals Prioritize project workloads and the management of internal resources Effectively communicate, reinforce and model company policies and procedures Effectively communicate with staff, clients and management Lead and provide oversight to multi-disciplinary project teams, in order to deliver high quality projects on time and within budget Participate in marketing efforts; prepare and present technical proposals - Participate in the scientific analysis/preparation or review of technical reports - Provide Safety LeadershipQualifications/Skills Bachelor degree in Geotechnical or Civil engineering (or equivalent); Advanced degree is highly desirable Currently registered or immediately eligible for registration with APEGA A minimum of 8-10 years' relevant experience in the consulting sector Demonstrated ability to manage operations and develop a team internally Demonstrated ability to establish and maintain client relationships Effective communication and interpersonal skills, management and leadership qualities Project management experience in a consulting environment, including ability with: project budgeting, cost forecasting Strong oral and written communication skills in English Demonstrated business management capabilities #WeAreWSP #LI-GBL WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.
Building Control Systems Technologist
Vancouver Island University, Nanaimo, BC
Duties:Reporting to the Manager, Operations and working alongside the HVAC&R Mechanic and Power Engineer, the Building Control Systems Technologist will play a key role in ensuring the facility is able to run at optimal comfort and efficiency levels with minimal downtime. Responsible for proactively improving and maintaining an optimized campus building automation system for maximized energy efficiency resulting in a healthy environment for building occupants, the incumbent will be the administrator for various other systems such as Kantech access control, exacqVision cameras, and Delta EnteliWEB DDC controls.Monitor performance of heating, cooling, and other environmental control equipment utilizing the Delta Enteliweb and JCi Metasys building automation systems (BAS).Diagnose and correct energy monitoring and control system.Work with contractors to ensure optimal system performance during the tuning phase.Assist with the repair, installation, and troubleshooting of computer-based automation systems.Monitor and read energy meters to implement changes that reduce energy consumption, in coordination with Manager, Operations.Evaluate existing systems to determine where failure exists based on energy consumption and historical data.Maintain required files, filing systems, and documentation.Establish and monitor scheduled replacement of equipment when obsolete or when a repair is ineffective to VIU standards.Coordinate, instruct, and/or reprogram the system including adjustments and direct repairs to be made to establish and maintain a workable balance between equipment efficiency and environmental quality.Program building system controllers to operate as required using logic-based functions, programming, and overall network programming/ configuration.Implement graphical changes to any visual displays showing building automation systems.Maintain and update CAD drawings for as-built purposes.Ensure compliance of operating systems and equipment within the applicable Workplace Safety & Health legislation and all Municipal, Provincial, and Federal codes and requirements. Recommend upgrade initiation when appropriate.Develop workflow automation to improve office efficiency and consistency.May require lifting, bending, and working in elevated areas utilizing scaffolding, etc., and working in confined spaces and enclosures.Ensure equipment, tools, materials, workspaces, etc., are properly maintained and kept in a clean, safe, and orderly condition.Notify customers when services are to be interrupted, when work is to be performed, and when work has been completed.Ensure clients concerns are addressed in a practical and reasonable manner.Prepare estimates of time and materials for specific projects as required.Participate in new construction and commissioning as required.Programming of programmable logic controllers (PLCs), and BAS's general control language (GCL+).Provide sketches of field changes and discrepancies for engineering corrections and drawings.Adhere to all VIU and WSBC work procedures and policies and provide safety awareness on work sites.Respond to emergencies and after-hours requests (part of emergency response team and snow/ice removal). This position is included in the Operational Needs group (CUPE Article 28.12).Required Qualifications:Diploma in Mechanical Engineering, Mechanical Systems Technology, Air Conditioning, Controls Engineering, Electronics, Electrical Technology, Instrumentation Technology, or a similar field from an appropriately accredited institution. Minimum seven years experience in HVAC industry. An equivalent combination of education and experience may be considered.Working knowledge of heating, refrigeration, electric, electronic, instrumentation, and building systems.Training and experience in the installation, operation, and maintenance of HVAC and Building Automation Systems (BAS).Demonstrated understanding of Computer and Systems Networking.Demonstrated ability to read blueprints and schematic drawings.Valid Class 5 BC Driver's LicenseAll qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Vancouver Island University is a comprehensive teaching university with 13,000 students across four campuses. VIU proudly fosters student success, strong community connections and meaningful collaborations by providing access to a wide range of programs, from academic undergraduate and master’s to industry-responsive trades and vocational training. VIU is pleased to offer employees a comprehensive benefit plan; ample paid holiday time; professional development opportunities and a desirable pension plan that takes the worry out of retirement. As part of the VIU campus community, you will work with supportive colleagues within an encouraging environment and are provided with the tools and training that promote learning and development. The perks of VIU employment are multiple, and include well-being initiatives and services, strategic discounts, and flexible work opportunities.  The VIU community acknowledges and thanks the Snuneymuxw, Quw’utsun, Tla’amin, Snaw-naw-as and Qualicum First Nation on whose traditional lands we teach, learn, research, live and share knowledge.
Senior SDET (Software Development Engineer in Test) required to develop, enhance and maintain automated test cases using testing tools such as Test Complet
S.i. Systems, Vancouver, BC
Our public enterprise client is looking for a Senior SDET (Software Development Engineer in Test) required to develop, enhance and maintain automated test cases using testing tools such as Test Complete or JMeter. 1-year contract, with option to extend a further 2 years. Hybrid, Victoria, BC.Must-have:8 years demonstrated experience in developing, enhancing and maintaining automated test cases.8 years experience translating business requirements into test plans and estimating effort design and development tasks4 years of demonstrated experience working with automated testing tools such as Test Complete and/or JMeter4 years of demonstrated experience with automated API testing4 years of demonstrated experience with developing code/scripts in PythonNice-to-have:Demonstrated experience with source code management with GitHubOracle RBMS and/or SQL technology experienceExperience with Webservices written in JavaAutomated Testing Certifications equivalent to ISTQB Foundation Certified Tester Apply
Principal Software Engineer- Front End
Microsoft Canada, Vancouver, BC
We believe the modern workspace is underserved by the existing software solutions and we are building the new, truly modern collaboration and productivity hub for the workspace. Microsoft Teams is core to our vision for intelligent communications—bringing together conversations, meetings, files, Office apps, and third-party integrations—to provide a single hub for teamwork in Office 365. Teams is the fastest growing business application. Its momentum has proven that teamwork is essential to the way work gets done today. As we build out these capabilities, Teams has evolved as the primary client for intelligent communications in Office 365. The Framework Web Infrastructure team focuses on providing common software components used throughout the Teams ecosystem. We are searching for a passionate and experienced Principal Software Engineer- Front End to contribute to our domain through improvements and new features. If you love modern web development and creating solutions that scale, then this is the role for you. Your contributions will help Microsoft Teams continue our unprecedented growth so we can empower our customers and partners to achieve more.  Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Individual Contributor
IT Specialist, Microsoft Systems Engineer
Maple Leaf Foods Inc., Mississauga, ON
The Opportunity: An IS Specialist in Technical Services team plays a critical role in building our Infrastructure & Cloud strategy. This includes managing and maintaining our integrated network across our head office and 50 sites, as well as our data centre and cloud infrastructure components. The ideal candidate must be an experienced team player, possess strong communication and collaboration skills, and can effectively manage a demanding workload in the execution of multiple concurrent projects deliverables. This position offers opportunity to work in a collaborative environment and enhance your career with exposure to Cloud, IoT, Automation, Virtualization, Microsoft Technologies, and Manufacturing plant systems. Any MLF team member interested in being considered for this role are encouraged to apply online by April 04. Applications received beyond that date are not guaranteed consideration. Snapshot of a Day-in-the-Life: Provide Level 3 support for Microsoft Windows Server and Azure Cloud Services. Provide Level 3 support for Active Directory/Azure AD, Exchange (On-Prem/Online/Hybrid). Provide Level 3 support for ADFS, PKI, Azure AD Sync and GPO. Perform Full environment upgrade of Active Directory Domain controllers and services. Install, Maintain, and support VMware, Windows Server 2016-2022 and RDS environments. Drives efficiency by developing advanced PowerShell scripts to automate tasks and gather information. Performance tuning of infrastructure & networks. Participate in workload migration from on-premises to AWS/Azure. Comply with security and data management procedures and policies and completes required security training and alerts others to security concerns and/or incidents. Develops an understanding of cross-functional processes to support partnerships with internal and external stakeholders. Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work. Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities. Document technical issues, solutions and support information and develop Standard Operating Procedure (SOP Work with Architects and strategic vendors to define roadmaps for Microsoft and Datacenter technologies. Technical Project leadership as needed (Planning, Executing, stakeholder management and reporting) Provide technical summaries, RCAs and recommendations to the leadership team. Participate in monthly maintenance windows and on-call rotation to support critical issues. What You’ll Bring: Bachelor’s degree in computer science, Information Technology, or related field AND 10+ years technical experience in Microsoft Systems engineering, Cloud Administration, Network engineering, or equivalent experience. Microsoft Industry or product specific Certifications 8+ years of Hands-on experience in Microsoft Windows Servers, Azure, O365, Active Directory/Azure AD, Exchange (On-Prem/O365/Hybrid) and RDS. 8+ years technical experience working with large-scale cloud and Enterprise environments. 8+ Years Hands on experience and deep knowledge of Microsoft PowerShell Verified Certifications: Microsoft and other Technology platforms: VMware, RHEL, Cisco…etc Advanced knowledge managing cloud technologies (such as Azure, AWS and Google) Solid experience with Microsoft Servers and knowledge of Server hardware. Solid knowledge of Networking fundamentals (DNS, DHCP, Routing, Load Balancing) Solid knowledge of Security fundamentals (eDiscovery, IAM, MFA and firewalls) Experience in container technologies and automation Ability to participate in on-call rotational shifts, during non-standard business hours that may include evening, nighttime, weekends, and/or holidays. Exceptional writing and interpersonal skills, including documenting configuration and support information. Strong customer service focus and attention to detail Desire to take on big challenges and the ability to see the big picture as well as the details. Ability to react with appropriate urgency to situations and requests. Preferred Qualifications: Experience with Microsoft Security and compliance Platforms Experience with Microsoft Teams Experience with Linux RHEL Experience managing Microsoft workload for Manufacturing/CPG companies. Ability to lift and move standard office equipment (i.e. computers and peripherals). Ability to travel across North America and within the GTA based on project requirements. What We Offer at Maple Leaf Foods: Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America. An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best. A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balance-combining the best of both spending time working remotely, benefitting from focus time, and purposeful collaboration in the office setting. Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment. Defined Contribution Pension Plan with company matching that starts on your first day of employment. Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career. Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs. Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice. About Us: We’re a carbon neutral food company on a purposeful journey to Raise the Good in Food through better nutrition, safer food and workplaces, more humane animal care, and environmental sustainability efforts that protect our planet. We care about our communities and commit to reducing food insecurity in Canada. Join us on the journey. Let’s build a better future, together. We’re passionate about food. For more than 100 years, we’ve made delicious, healthy protein that Canadians love under iconic national and regional brands, like Maple Leaf, Schneiders, and Greenfield Natural Meat Co. We’re on a journey to become the most sustainable protein company - not just in Canada - but on earth. We are carbon neutral. We are one of the only food companies in Canada to set science-based targets. We aim to reduce our environmental footprint by 50% by 2025. We’re a global food company with more than 13,500 team members. We operate sites in 20+ locations across Canada. We also have locations in the U.S. and Mexico, and do business in Asia. A diverse and inclusive work environment Championing diversity and inclusion is a critical component to advancing our collective purpose and vision and living the Maple Leaf Leadership Values. We believe in building, investing in, recognizing, and rewarding remarkable people who value an inclusive workplace, embrace all forms of diversity, and commit to including every voice in our collaborative environment. We’re so much stronger when we know we’re accepted and valued for who we are and what we each bring to the workplace. We embrace a strong, values-based culture Our eight Leadership Values are our north star. They guide the decisions we make for all our stakeholders: our consumers, our customers, our people, our communities, our shareholders, and the environment. Doing What’s Right Shared Value High Performance Diverse and Inclusive Teams Disciplined Decision Making Our Accountability Intense Curiosity Transparency and Humility We thank all applicants for their interest in exploring employment opportunities with Maple Leaf Foods; however, only those selected for an interview will be contacted. Applicants may be subject to a background check and must meet the security criteria designated for the position. Championing diversity and inclusion is a critical component to advancing our collective purpose and vision, living the Maple Leaf Leadership Values, and delivering winning results. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired; please contact our Talent Attraction Team at [email protected]. Disclaimer: Please note that salaries posted on sites other than the MLF Careers Page are not a reflection of Maple Leaf Foods and are an estimated salary range provided by that particular job board. Maple Leaf Foods offers competitive wages and an attractive total rewards package, which will be discussed during an interview with our Talent Team. #LI-Hybrid
Architect de Solutions Infonuagiques - Sécurité / Cloud Solution Architect - Security
Microsoft Canada, Montreal, QC
ENGLISH TEXT FOLLOWS FRENCH Avec plus de 17 000 employés dans le monde, la mission de l'organisation Customer Experience & Success (CE&S) est de permettre aux clients d'accélérer la valeur commerciale grâce à des expériences client différenciées qui tirent parti des produits, services et partenariats de Microsoft. Joignez-vous à CE&S et aidez-nous à construire un avenir où les clients atteignent leurs résultats commerciaux plus rapidement avec une technologie qui ne fait plus.   Nous sommes à la recherche d'un Architect de Solutions Infonuagiques (CSA) - Sécurité, passionné par la transformation de la sécurité de nos clients sur la Microsoft Azure et Plateformes Microsoft 365. Il s'agit d'un rôle en contact avec le client, possédant la relation technique entre le client et Microsoft, aidant les clients à tirer parti de leurs investissements Microsoft grâce à l'architecture, à la mise en œuvre et aux engagements de santé opérationnelle. Ce rôle est flexible en ce que vous pouvez travailler jusqu'à 50% à domicile.   La mission de Microsoft est de donner à chaque personne et à chaque organisation de la planète les moyens d'atteindre plus. En tant qu'employés, nous nous réunissons avec un état d'esprit de croissance, innovons pour responsabiliser les autres et collaborons pour atteindre nos objectifs communs. Chaque jour, nous nous appuyons sur nos valeurs de respect, d'intégrité et de responsabilité pour créer une culture d'inclusion où tout le monde peut s'épanouir au travail et au-delà.  With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. We are looking for a Cloud Solution Architect (CSA), specializing in Security who is passionate about driving our customers’ security transformation on the Microsoft Azure and Microsoft 365 Platforms. This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation, and operational health engagements. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.Individual Contributor
Sr Manager Cyber Security Prog
Rogers, Brampton, ON
Sr Manager Cyber Security Prog Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:We are looking for a strong leader to join Information & Cyber Security Unit as Sr Manager, Cyber Security Program.Our mandate is to ensure we consistently work as One Rogers to deliver excellence with urgency through disciplined execution. Our approach focuses on the quality end-to-end experience of our employees and customers, sustainable performance and value and continuous improvement. In addition to being able to manage simultaneous complex programs, successful candidates should be able to lead, mentor and manage a team of project management professionals in delivering various project programs. What you will be doing: Manage a cybersecurity project management team. Build and foster a trusted partnership with sponsors and key stakeholders, proactively managing stakeholder relationships. Manage and provide program oversight and governance, partner with stakeholders to understand priorities and resource needs. Own, direct, manage, and oversee the daily delivery components of complex program(s) /project(s). Proactively review the performance of projects within the program, working with all stakeholders to mitigate issues and risks to deliver on scope, schedule, and cost objectives. Ability to lead and motivate a team of Project Managers by providing guidance, direction and coaching to achieve work objectives and improve performance and skills Ability to set annual performance targets for individuals and the team, setting development plans and conducting performance reviews. Provide regular visibility to project status (key decisions, dependencies, issues, risks, metrics) on a standard cadence through status reporting and project reviews. What you have: Previous experience in end to end management of large-scale complex program management in medium and/or large organizations or consulting firms. Experiencewith Agile framework and methodology Previous experience with people management experience with demonstrated success in coaching and developing high performing teams. Experience managing program/projects involving cyber security, IT and network teams. Experience in every phase of projects, including initiating, planning, execution, monitoring & controlling and closing all technical, fiscal, and administrative functions of projects. Project Management Professional (PMP) Certification required. Proficiency in Microsoft Office product suite with advanced skills in MS Excel. What's in it for you? We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: Competitive salary & annual bonus Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs. Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores. Paid time off for volunteering Company matching contributions to charities you support Growth & Development Opportunities: My Path: self-driven career development program Rogers First: priority in applying to internal roles of interest Wellness Programs: Homewood employee & family assistance program Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions Low or no-cost fitness membership with access to virtual classes Our commitment to the environment and diversity: Work for an organization committed to environmental protection Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great. This is a hybrid work position and will require you to be in office three days per week. Schedule:Full time Shift: Day Length of Contract: Not Applicable (Regular Position) Work Location:8200 Dixie Road (101), Brampton, ON Travel Requirements: None Posting Category/Function: Technology & Information Technology Requisition ID: 306104 At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ . Successful candidates will be required to complete a background check as part of the hiring process. Posting Notes:Technology#LI-ED1Location: Brampton, ON, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Cyber Security, Equity, Project Manager, Consulting, Network, Security, Finance, Technology
Technical Support Cybersecurity Engineer
Microsoft Canada, Vancouver, BC
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment. Applications & Infrastructure - the largest and fastest growing group in CSS - provides Microsoft’s commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Cybersecurity Engineer you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.Cloud Focus: These customers and products are our future even if they cannibalize our presentCloud Speed: Cloud products change much faster than on-premises products, so readiness requires a new mentalityCloud Ownership: We own the switches, the drives, the servers, and the service code – we should be able to fix anything that happensOne Microsoft: Support boundaries are (almost) obsolete in the cloud, so let’s not use them to negatively impact the Cloud ExperienceCloud Evangelism: The Cloud is new and can seem scary, so we need to encourage customer and engineers to adopt itThis role is flexible in that you can work up to 100% from home within the Vancouver area. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.   Individual Contributor
Associate Lead| Regina,SK
Hudson's Bay Company, Saskatoon, SK
The role of an Associate Lead will have an integral part of the overall customer experience strategy by supporting the selling and service operations within Hudson’s Bay. As an Associate Lead you will manage the department and store performance through direct development of associates with consistent coaching and mentoring for optimal sales results. As an Associate Lead you will partner with the Manager and have ownership for a function or department and will assist in providing enhanced leadership presence and improve store accountability. You Will: Build and maintain long-term relationships with our customers, providing an exceptional shopping experience which includes; greeting customers, offering assistance, directing customers to merchandise, sharing product suggestions and additional product information by offering alternative options.Lead a merchandise department within the store by demonstrating advanced product knowledge and customer service Provide coaching and training to associates on the team and throughout the store as neededExecute activities related to store initiatives to offer customers additional products and services related to merchandise category mixSupport in proper zoning and scheduling of associates within the department and make adjustments as required based on changing prioritiesEmpower associates to provide solutions for customer inquiries escalating when necessaryExecute on all corporate policies and procedures including Occupational Health and Safety and Loss PreventionYou Are: A customer champion. Consistently delivers a high standard of customer service and can be relied upon to put the customer first. Constantly seeks new opportunities to build and improve relationships and understand customer needs. Proactively solicits feedback from customers to determine solutions. Inspires others to serve customers in creative ways. Builds exceptional customer relationships.Relied upon by peers and teams as a role model for this trait. Has a clear view of how the different abilities, background and cultures of team members work together. Takes an active interest in coaching and mentoring others.Fosters a performance culture with those they collaborate with to deliver positive outcomes across the organization.You Have: Previous leadership experience in managing selling teams within a multi-channel customer contact centerDemonstrated experience in motivating and developing a high performing team.Excellent verbal and written communication skills; effective presentation skills.Strong prioritization and time management skills Ability to be flexible and adapt to a constantly changing environment.A self motivated leader who takes initiative to support customer and associate experienceShowcase development and ongoing interest in pursuing a management / leadership position with the organizationYour Career:Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator!Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporateA culture that promotes a healthy, fulfilling work/life balanceBenefits package for all eligible full-time employees (including medical, vision and dental)An attractive employee discount Thank you for your interest with HBC. We look forward to reviewing your application.HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing non discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,compensation and training.HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
Technology Lead - AWS Engineer (AWS Connect)
Manulife Financial Corporation, Toronto, ON
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementHybridJob DescriptionThe Opportunity Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. At Manulife the Global Retirement Team within Global Wealth and Asset Management Segment, is looking for a rock star Lead Cloud-native Engineer who is excited to participate in the successful implementation and support of AWS Connect and Contact Center modernization. You will have an amazing experience as a lead engineer, designing, engineering, testing, maintaining, and improving software applications within Agile squads. We are looking for someone with: Minimum of 10+ years of AWS software engineering experience5+ years of experience in designing and implementing Framework and API / Service Layer such as NodeJS, Spring Boot (Rest Template, Feign Client, Zuul, Sleuth/Zipkin, Hystrix and Maven), Swagger, Stoplight.io, Node/Express. Core programming experience using Java.Solid understanding of security protocols such as Oauth2, AuthN/AuthZ.Experience designing and implementing multi-factor authentication, single sign-on and Identity management.Experience in Cloud PaaS and microservice architectures in Kubernetes and AWSDemonstrated experience in designing, coding, testing, and supporting multiple AWS Connect implementations.8+ years of expertise with AWS native services that integrate with AWS Connect, including EC2, S3, Cloudwatch, Autoscaling, Lambda, Lex, Polly, Kinesis, RDS, Contact Lens, Contact Control Panel (CCP). and DynamoDB.Experience integrating AWS Connect and Salesforce CTI.Experience implementing Infrastructure as Code (IaC) and configuration management tools such as AWS CloudFormation, AWS CDK, Ansible, Chef, and Terraform.Proficient with the AWS Well-Architected Framework and experience establishing new AWS environments or modifying existing ones to align with AWS WAF.Knowledge of TekVision or Cyara automated testing of call flows and call experience.Experience in SonarQube, Fortify and SnykExperience in Agile scrum methodologies and experience of working in an Agile teamCapable of building high level solutions architectureExperience reviewing design and code to ensure reliability, performance and scalabilityOn the job you will: Provide technical leadership and mentoring within an agile team.Design application components that are reusable, efficient, and easy to maintainBuild new and refactor existing code to improve reliability, performance, and maintainability.Research, evaluate, and prototype emerging technologiesMentor senior, Intermediate and Associate Software EngineersCollaborate closely with Product Owners and other stakeholders in an Agile environmentWork closely with other squads to drive innovative solutions to meet business needsWork closely with software engineers to establish best practices for development, testing, and deliveryWhat motivates you? You obsess about customers, listen, engage and act for their benefitYou think big, with curiosity to discover ways to use your agile mindset and enable business outcomesYou thrive in teams, and enjoy getting things done togetherYou take ownership and build solutions, focusing on what mattersYou do what is right, work with integrity and speak upYou share your humanity, helping us build a diverse and inclusive work environment for everyone Our commitment to you Our mission; to be a part of making Decisions Easier and Lives Better A leadership team dedicated to your growth and success A bold ambition and set of goals to be a leader in driving transformation in our industryOur best. Every day. Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today. About Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsThe annual base salary for this role is listed below.Primary LocationToronto, OntarioSalary range is expected to be between$107,730.00 CAD - $200,070.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.
Intermediate Application Support Analyst to support, develop and configure ETRM applications in the oil & gas sector. (Req 8403)
S.i. Systems, Calgary, AB
Our Calgary client is looking for a Intermediate Application Support Analyst to support, develop and configure ETRM applications in the oil & gas sector. (Req 8403)Calgary candidates, 4 days per week in our client's downtown Calgary office. Must Haves:4+ years experience as an Application Support Analyst or Business Systems Analyst providing Tier 3 Support (troubleshooting, development, configuration etc.)Experience supporting Trade Capture and ETRM systems across Crude Oil, Natural Gas, NGLs, Refined Products, Derivative (Allegro, Right Angle, Egistix)Experience supporting critical systems on Linux and Microsoft platformsSystem development using Java, C# .NET/COREExperience supporting systems on Oracle and SQL Server databasesResponsibilities: Tier 3 support, solution and technical requirements, operational tasks, testing, incident management, upgrades and patch execution, test plans, operational support manualsProvide Application solution requirements, to define and support the design, build and operations of application functionalityInterface with partners and vendors for development and support or applications Apply