Overview of salaries statistics of the profession "Telecoms Support Engineer in Canada"

DescriptionThe FortiCare Team of the IT Department at Fortinet is looking for a Senior Software Applications QA who is eager to work on multi-tier web applications and the latest web client technologies. This team develops and supports multiple applications including product registration, order fulfillment, service contract/license management, service renewal, and a CRM support ticket application. Job Responsibilities: •Understand the company's business requirements for product entitlement/license management, product renewals and customer support •Follow internal development, test and build processes •Review business requirements for test case design. •Work closely with development teams, preparing test cases/test data, executing the tests, and fully documenting and reporting the results. •Analyze, maintain, and track defects for testing. •Provide guidance to business users when execute UAT •Able to meet aggressive timeline and handle multiple projects in parallel Job Skills Required: •7+ years of MS .Net web application testing experience, some java is useful as well •Must have extensive experience with rest API testing •Ability to design and execute test cases independently based on business requirement and system spec. •Solid understanding of QA processes, methodologies and best practices •Understand web technologies like HTML5, CSS3, XML, JavaScript, AJAX, JSON, Web Service etc. •Deep understanding of web page test and familiar with the debug mode of popular web browsers (IE, Edge, Chrome, Firefox, Safari etc.). •Experience with MS SQL Server to write SQL script to prepare testing data, check test result data in DB. •Ability to leverage test tools to automate test cases •Good communication skills with business users and developers. Educational Requirement: •Bachelors in Computer Science or Information Technology #GD #LI-ELENASH

DescriptionFortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. You are familiar with the Security Operation Center environment and know well how to deploy and customize SOC tools, including implementing all the integrations required to make the job of SOC Analysts effective. You are able to design scripts to accomplish a wide variety of tasks and are able to implement and customize the automation of responses to security threats. You are able to assess the needs of a SOC environment and provide advice as to what steps should be taken to outfit a SOC environment. FortiSOAR -- Security Orchestration Automation and Response You would provide support as part of two related services we offer to our customers who purchase FortiSOAR - www.fortinet.com/products/fortisoar •Best Practices Service Advise customers on best practices as to how to deploy FortiSOAR in their SOC environment. Show them the general principles by offering demonstrations and guiding to relative best practice information. •Technical Support Help troubleshoot problems that arise as the product is used, be it data ingestion or playbook execution. If a bug is identified, work closely with QA and Development teams to resolve it. Job Responsibilities: •Provide direct technical web and telephone support •Troubleshoot FortiSOAR •Guide customer in assessment of what is needed to effectively use FortiSOAR using best practices based upon an understanding of their environment •Demonstrate product features and design principles •Provide input into the development and improvement of technical documentation •Reproduce customer environments using lab equipment and report bugs •Recommend alternative solutions or workarounds •Manage cases until case closure, taking the initiative to follow up internally as required to obtain changes or solutions needed to resolve the customer's issue •Provide knowledge transfer to peers Job Experience Required: •4+ years' experience in a security analyst, support or SOC role (or equivalent) •Experience interacting with APIs, particularly for automated ingestion of data and triggering responses. Familiar with the use of connectors to integrate with other products. •Strong troubleshooting and problem-solving skills •Previous experience providing technical support, preferably in network security / SOC environment •Comfortable working on and having strong understanding of Unix OS. Preferably Unix/Linux administration responsibilities (e.g., using YAML to update components) and troubleshooting (system files, processes, permissions). •In-depth experience with 1 or more SOAR or SIEM tools •Ability to automate cyber security processes through scripting and tools based upon repeatable workflows by designing playbooks •Know how to tune SOC tools to meet security objectives •Strong English skills both written and verbal. Experience in any of the following areas would be an asset: •SQL Database structure & queries •Python scripting using tools like Jinja •VM/Cloud Environments (preferably VMWare, AWS) •Fortinet product experience #GD #LI-JH1

DescriptionFortinet is looking for Technical Support Engineers to join our growing team to provide exceptional customer service and technical help for our loyal customers. The ideal candidates are not only technical, but also energetic and passionate about working for Fortinet and supporting our products. This is a great opportunity to learn all aspects of the products that we support in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security. Job Responsibilities •Provide direct technical web and telephone support to Fortinet customers including •Basic troubleshooting on the range of Fortinet Enhanced Technologies products including FortiMail, FortiVoice, FortiRecorder and FortiSandbox •Collection, analysis and change recommendations of configuration information •Collection and analysis of customer network information •Collection and initial analysis of packet trace information •Recommend corrective actions based on analysis •Provide customer education where needed due to gaps in networking, product knowledge etc... •Consultation of technical documentation, bulletins and release notes for known problems •Reproduction of customer environments on lab equipment •Follow up on technical cases including proper escalation and management of the case until case closure. •Manage customer communications and expectations until the closure of each case Job Skills Required •Experience in a technical support role in a networking/security company or equivalent education •Strong understanding of TCP/IP, routing protocols, L2/L3 switches, VoIP, messaging

DescriptionAs a FortiEDR Escalation Support Expert, you will be part of the top-notch technical support organization, working alongside our global exceptional team of professionals in Developing, QA, Security, and Product Support. You will be working as an integral part of the Support team, being the main link between Support and Product Development and developing and maintaining tools to accelerate customer ticket handling. This will involve a wide range of skills, including mentoring Support experts and reading log files/dump files/network traces/endpoint traces in order to track down field related product malfunctions, updating internal tools and writing internal and external Knowledge Base articles. You will be responsible for analyzing and resolving complex and challenging issues, and communicating the methods used to the Support team to help them build on their skills. Where bugs or product improvements are identified, you will be responsible for coordinating with the development organization and prioritizing the required work to ensure that the customers get their issues resolved in a timely manner. Ultimately, you will have a large part in driving the quality of FortiEDR product forward, either by yourself or by coordinating activities of different departments in the business unit. You will also be part of a team building and maintaining tools which allow the Support organization to analyze data and diagnose problems quickly and efficiently. This will require being able to read, write and edit scripts, primarily in Python and Bash. Updating these tools to work with new iterations of our product releases, ensuring the high standards of Support, and that the Support organization is able to carry out their tasks efficiently and accurately. Qualifications: • Demonstrable experience in a technical (CS related) field or B.Sc. • 5 years of experience in Technical Support/Escalation expert/IT-Ops role. • Proven hands-on experience and understanding of operating systems. • Good understanding of Shell scripting, Python scripting and/or scripting in another common language. At least one of: • Extended knowledge and experience with network protocol and structures. • Ability to work with several interfaces in parallel and matrix management skills. • Team player. • Excellent analytical and problem-solving skills with a strong sense of customer commitment. • High level of interpersonal skills. • Proven ability to influence without authority and drive results. Excellent English, both verbal and written. Preferred Qualifications: • GCP or AWS Certifications • Experience with Virtual and/or Cloud based Environments (such as VMWareESXi, or Hyper-V, GCP and AWS.) • Programming skills. #GD #LI-JH1

The Opportunity Play an integral role in the sales process as an outside Product Support Representative. Build your business by building customer relationships, answering product and service questions, and suggesting information about other products and services that Wajax provides. You will work closely with other members of the Wajax team to provide expert knowledge, advice, and product solutions for a comprehensive customer experience. The Role Invest in customer relationships within a defined territory. Conduct outside sales calls to clients. Generate customer referrals. Identify opportunities to upsell and cross-sell. Provide customer feedback. Identify and resolve customer concerns in a timely manner. Attend to phone and email inquiries. Meet and exceed established sales targets as determined on a monthly/annual basis. Assist in the creation and submission of bids for National Customer opportunities. Liaise with manufacturers, in-house departments, and all other relevant suppliers to determine status of orders and compliance to delivery times. The Candidate Education: College diploma, or related Red Seal Certification in a related field such as Parts & Warehousing or HD Mechanic Work Experience: 2-3 years' related experience in sales, marketing, or equivalent business experience. Knowledge: Knowledge of heavy equipment is an asset, IMPACT selling process, and must possess a valid driver’s license. Proficiency: Microsoft Office, including Outlook, Excel, Word and PowerPoint, CRM (Salesforce preferred) The Company Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables. Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include: Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account. Wajax led e-learning, and product training through industry leading manufacturers. Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. Recognition program where points are earned for merchandise or gift certificates, plus cash awards. Flexible work arrangements. Award-Winning Health and Wellness Program. By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview. As a condition of employment, final candidates will be subject to pre-screening. \\ Together we get more done.

Control Systems Student (MultiplePositions)Armstrong, BCWilliams Lake, BCKamloops, BCSlave Lake, AB8 Month Term – January 2, 2023 to August 31, 2023Are you a student or a recent graduate looking to build your skills and gain meaningful automation and controls engineering work experience? Do you have a passion for technology and are you eager to take on new challenges? If so, we want to hear from you. We are an equal opportunity employer, come join our team!The Control Systems Student is a support role reporting to the Regional Control System Specialist, working on improvements to automation, controls and visualization. The student will be driven to find solutions and look for ways to improve processes. This position will be responsible for recommending methods to improve safety, quality, throughput and uptime, and will provide support to electrical personnel on shift. The role will involve industrial programming experience in plywood plants, and opportunities to work closely with highly experienced Process Control personnel.Here's what we’re looking for:Current enrollment in an Electrical, Mechanical or Mechatronics Engineering programExcellent communication skillsMechanical aptitude and understanding of electrical machinesA passion for technology and programmingStrong organizational and analytical skillsAbility to work independently and use own resources to find innovative solutions to new problemsWhat Tolko will provide you:An opportunity to learn more about process improvement methodsExperience with safety, quality, and production processesA solid team to support youExperience you will gain from this position:Troubleshooting live industrial automation processesPLC programming with Allen Bradley and Modicon PLCs and Studio 5000Programming for motors, VFDs, electric and hydraulic servo controlRobotics applicationsHMI graphic display development in FactoryTalk View StudioIndustrial networkingWorking in a diverse and interesting environment with challenging problemsWant to know what it’s like to work for Tolko? Click hereAbout Tolko:With state-of-the-art operations across western Canada, Tolko is a leading manufacturer of a wide range of forest products for customers around the world. For 65 years, our family-owned company has been recognized by our customers and business partners for being reliable, flexible, efficient and offering quality products. With the third generation of family leadership, we’re continuing that legacy today in our divisions throughout western Canada and joint ventures in the Southern United States.We are committed to the well-being of future generations through responsible operational and environmental performance. And, we strive to play an active and constructive role in the communities where we live and work. Whether we’re providing jobs, volunteering or giving through donations, we work to make our communities stronger and more vibrant through active participation.At Tolko, our values, vision and mission aren’t just what we believe. They’re how we work, live and serve our customers every day. When you join Tolko, you’re saying yes to a company that has been built on integrity, respect, and provides employees with the inclusive environment, support and opportunity they need to build great lives. We’re more than an industry leader. We’re the place where you succeed as our most valuable resource!We offer:A competitive compensation package based on year of study, including weekend overtimeThe opportunity to work with the best and brightest in the industryAn open, innovative culture with diverse opportunitiesA positive, dynamic, and inclusive work environmentAn unyielding commitment to your personal safetyThe chance to live (and play) where you workFor more information, check out our latest YouTube video!If this position sounds like a fit for you, we’d love to hear from you! Applications will be accepted at www.tolko.com until end of day Thursday, November 3rd.We thank all candidates for their interest; however only those selected for an interview will be contacted.Follow us on LinkedIn, Facebook, and Twitter to stay up to date on Tolko news and job postings.

Our client is looking for a Technical Writer to develop documentation, document help text, user manuals, and user training for a new SAP Logistics/Supply Chain solution. The Technical Writer must perform the following tasks: Develop MI Project documentation including business and functional requirements, project scope and estimates of effort and duration; Document help text, user manuals, technical documentation and web page content; Prepare document and user training ; Review documentation standards and the existing project documentation; Validate current documents for training development; Determine documentation requirements; Make plans for meeting documentation requirements; Gather information concerning the features and functions provided by the developers; Map the content for course outline; For documents and manuals: Assess the audience; Prepare a statement of purpose and scope; Develop a table of contents; Write the required contents; Prepare any required illustrations and diagrams; Coordinate illustrations and diagrams that are not prepared by the Technical Writer; and Design the layout; and Publish and add graphic to e-learning (uPerform or Enable Now). Apply

Our valued Public Sector client is in need of an Intermediate UX Designer to define interaction models, user task flows, and UI specifications for the enhancement of a web portal system. The client is in need of resources to maintain and enhance the MAA web portal system. Maintain MAA web portal system - Portal maintenance activities include break/fix (i.e. bug fixes), software and database modifications, and minor feature enhancements of the existing system to ensure an efficient delivery process. Enhance MAA web portal system - Portal enhancement projects include major enhancements to the enterprise and program level functionality within the portal. The initial project, planned for 2022, will enhance the MAA portal to increase portal usage by the programs participants through improved timeliness of information to end users (digital versus paper); new program functionality and continuous improvements to user experience. Additional projects are anticipated in future years to migrate existing programs and to develop new programs on the MAA portal. We are looking for someone with the following, but not limited to, experience: 5 years experience as a UX Designer Experience as a UX Designer, on a minimum of three different Web Application Development or Enhancement projects conducting the following: Understanding and defining users’ needs Developing designs, that apply human computer interaction (HCI) elements of design and best-practices, for the improvement of an existing website or Web Application; Creating a Prototype of the recommended design; Coordinating and conducting usability testing of the Prototype for user feedback; Analyzing results to determine insights; Documenting recommended changes to the design based on insights; and Following an iterative process to further develop/evolve and test Prototypes until the design is finalized 2 projects of experience conducting the following tasks associated with application usability: Conducting usability studies; Conducting heuristic analyses and implementing web design best practices; and Applying defined web accessibility principles to designs, including but not limited to Web Content Accessibility Guidelines (WCAG) version 2.0 or higher. 2 projects of experience iteratively developing and providing designs for a website or web application that: were integrated into the website or Web Application in production; and resulted in tested or measured improvements to the usability of that website or Web Application. 2 projects of experience conducting the following tasks to define the website or Web Application’s usability: Creating Journey maps, to outline user personas paths, aims, and feelings related to accomplishing identified goals (products or services) with/from the organization; Creating user task flows, to detail the client/business and user steps involved in a user accomplishing identified goals; and Creating interaction models, to detail the stepsusers must take within a website or Web Application to accomplish identified goals. 2 projects of experience developing prototypes including conducting each of the following tasks: Developing user interface (UI) specifications; and Developing Prototypes, of at least two different levels of Fidelity, which were used to validate design elements with users. Apply

Project Manager/Leader - Senior Responsibilities: Provides project management on large scale, complex, high profile and high risk projects for OPS I&IT initiatives. Ensures project deliverables meet clients’ business requirements on time, scope and budget, with a focus on cost-effectiveness, efficiencies and compliance with OPS project management methodologies and frameworks. General Skills Leads organizational development, strategy development, business planning, and Ministry funding requests. Gathers and develops requirements in order to create and maintain a detailed project schedule and/or integrated plan. Ability to monitor and forecast project costs and provide reporting and input to ensure targets are met Experience developing and managing project schedules, deliverables, and scope Ability to promote I&IT project management best practices and adherence to standard methodologies Demonstrated experience directing project teams to ensure project deliverables are delivered on time and adhere to government and ministry standards Extensive experience coordinating and monitoring project processes, and developing/communicating guidelines and procedures Resolves resourcing and inter-personal conflicts, negotiates changes to resourcing, ensures knowledge is shared among team members such as project objectives and deliverables are met. Develops complex project budgets based on multiple funding channels and cross ministry dependencies. Effectively manages large project budgets and ensures a high level of fiscal control and accountability including estimates, forecasts and reconciliation/confirmation of actuals. Proactively identifies potential risk events and issues before they occur so that proper mitigating strategies can be developed. Articulates and prioritizes issues and risks at senior executive levels and recommends mitigation strategies for decision makers. Establishes and participates in steering committee and stakeholder forums. Provides, project, program, and/or portfolio reporting to multi-stakeholders at senior executive levels. Uses appropriate strategies and actions to overcome resistance to change and capitalize on forces in support of change during all stages of projects - concept, definition, planning, implementation and close-out. Promotes OPS I&IT standards and best practices for project management to facilitate control of system quality, adherence to standard methodology and the control of the use of I&IT resources. Desirable Skills Knowledge and understanding of Project Management’s Institute’s Project Management Body of Knowledge Knowledge and understanding of Information Management principles, concepts, policies and practices Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards Ability to make recommendations on the acquisition of software, hardware, and technology resources Experience managing and coordinating project monitoring, anticipates and troubleshoots issues, provides ongoing expertise, resolves problems and provides project effectiveness Ability to identify conflict between project and functional areas and develops responses to successfully address conflict Ability to handle client relationships to manage expectations, provides updates as required, identifies potential conflicts between project and functional areas Must haves: Cyber security PIA experience Setting PMO experience Public sector (OPS BPS) AODA is preferred  

Embark on an exhilarating career journey with WSP! We are on the lookout for a dynamic Lead Plumbing Engineer! Picture this: 3 days a week in our Thornhill Office at the forefront of a whirlwind of exciting projects that require quick turnaround. These projects involve existing retrofit work, using your technical application of plumbing, drainage, and fire protection design expertise across commercial, institutional, residential, and industrial sectors. You will be leading a team of four technical staff members, doling out exciting project assignments, and providing unwavering support as the team tackles daily challenges. You will also be engaged in on-site project visits, face-to face interaction with clients, and have the chance to flex your technical capabilities and knowledge in an advisory role. Why WSP? A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer, Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada; Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things; A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.We offer attractive pay, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.#WeAreWSPA day in the life: Provide design, calculations, and technical support for the layout of plumbing and fire protection systems for building projects Size and layout domestic water, sanitary, storm, vent, and natural gas piping Size and layout sprinkler and standpipe systems based on hydraulic requirements of the systems Size and select domestic water booster pump sets, fire pumps, and sump pumps based on the hydraulic requirements of the associated systems Size domestic hot water heating equipment based on storage and recovery capacities Attend design meetings and coordinate design related work with other disciplines or consultants Conduct site investigations and prepare accompanying reports Convert markups into working CAD or Revit MEP drawings Review shop drawings and reply to requests for information submitted by contractors during construction phase Conduct routine site reviews during construction as part of the obligation to complete general reviews per OBC and to assure adherence to contract documentsWe'd love to hear from you if you have... Professional Engineer licensed in Ontario at a minimum. 10-15 years of experience in the design of plumbing, medical gases, and fire protection systems Well versed and familiar with applicable codes and NFPA standards for sprinkler and and standpipe systems including, but not limited to, the Ontario Building Code, NFPA 13-Standard for the Installation of Sprinkler Systems, NFPA-14-Standard for the Installation of Standpipe and Hose Systems, and NFPA 20-Standard for the Installation of Stationary Pumps for Fire Protection Strong working knowledge of AutoCAD MEP and Revit MEP Experienced with hydraulic calculation software Ability to travel to various project sites as required Willingness to be challenged with the resolve to "see projects to the end" WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

Our valued defence client is seeking a Senior Technical Architect for an initial contract until March 31, 2025. As the successful candidate you will support the modernization of the Naval Training System (NTS) through digital integration, enhancing the existing ecosystem for naval training with a cutting-edge software package, including improvements to the supporting hardware on a local level as necessary for full functionality. The project is looking at leveraging Artificial Intelligence (AI) and Deep Automation (DA) into its solutions. Responsibilities Provide hands-on analysis and support of the Cloud network; Provide hands-on analysis and support of a AI/DA driven solution; Support the development of the Cloud network, in order to understand their current states of maturity and the ongoing development of their security constraints, policies, and requirements; Determine the requirements in relation to networks of an AI/DA driven solution, in order to understand their current states and their security constraints, policies, and requirements; Determine how newer, immersive training technologies (AR, VR, Gamification, etc.) development and delivery will be integrated into the project’s solution Must-have skills: 5+ years experience as a Technical Architect working with Machine Learning / Artificial Intelligence or Automation/AI implementation. 5+ years experience in the design and implementation of AI/ML solutions and deep automation within enterprise-level Government of Canada projects including familiarity with AI/ML frameworks (e.g., TensorFlow, PyTorch), AI/ML lifecycle management, and the deployment of models in production environments. 5+ years experience working with Cloud Concept Development and Analysis to provide hands-on design, analysis and support of a Cloud Network (Azure, AWS, etc.) 4+ years experience architecting technical solutions that leverage virtualization strategies in a classified (i.e. Secret, Top Secret) network environment. Nice-to-have: Proven experience leading projects from conception to employment with measurable improvements in efficiency or performance and clearly identified measurable outcomes achieved through the AI/ML solutions. Apply

THE TEAM The mission of the Data & Analytics Department is to maximize the value of data by providing actionable insights that drive our business. THE OPPORTUNITY As a member of the Data & Analytics Department supporting Data Platform Engineering, you will be part of the team responsible for building and operating an innovative, scalable platform for reporting, analytics, and data science. As the Senior Data Platform Engineer you will leverage modern software development and operational practices while following an "automation first" approach to support the acquisition, ingestion, transformation, and management of our data. And, with the skills you gain in this role, the opportunities are endless - from a rewarding career in Data & Analytics, to continued growth and development with Aritzia. THE ROLE As the Senior Data Platform Engineer, you will:Leverage cloud resources to support the acquisition and ingestion of event-driven/streaming data sourcesMaximize the availability, recoverability, and operational efficiency of data pipelines and supporting systemsBuild up and improve the observability of the platform as well as provide visibility into system healthLeverage modern software development processes and tooling (e.g., CI/CD, everything as code, feature flags) to ensure a reliable and scalable data platform THE QUALIFICATIONS The Senior Data Platform Engineer has: A commitment to learn and apply Aritzia's Business and People Leadership principles An enthusiastic approach to taking on new opportunities and challenges A commitment to navigating our internal operations to achieve the best team and business results The ability to collaborate fluently with cross-functional partners The skills to set clear objectives with an emphasis on accountability while striving to reach your highest potential Proven skills, education, and/or applicable certifications in: Strong Python and/or Go development skillsKnowledge of SQLExperience designing and implementing Cloud solutions; including building modern applications using containerized microservices (e.g., Cloud Run, Kubernetes) and serverless approachesExperience with Infrastructure-as-Code and observability tooling (e.g., Terraform, OpenTelemetry)Knowledge of site reliability engineering (SRE) practices, like service level objectives (SLOs), error budgets, blameless postmortems, toil reductionExperience with a cloud-based data warehouse (e.g., BigQuery, Snowflake) and asynchronous messaging system (e.g., Pub/Sub, Kafka) A commitment to quality and investing in results that add value to the business A sense of urgency and ability to prioritize important work An understanding and a passion for the industry in which we operate THE COMPENSATIONThe typical hiring range for this position is $120,000 - $150,000 CAD per year. The final agreed upon salary may vary based on factors such as job-related knowledge, skills and experience. Additionally, this position may be eligible for bonus.We are always looking for top talent - if your qualifications differ from those listed above, the scope of work and final agreed upon salary may be adjusted to reflect your individual qualifications.Aritzia's Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy. Along with comprehensive benefits, aspirational workspaces and elevated employee perks and experiences - we provide it all.THE PERKSSome of the industry-leading benefits you will receive working at Aritzia:Product Discount - Maybe you've heard of our famous product discount? Or our exclusive private shopping events? You have now. A-OK Commissary & Café - Everyday Luxury dining, exclusive to Aritzia. Our in-house bistro and café is a private oasis where employees can enjoy curated, subsidized Everyday Luxury dining. The SET - Our in-office fitness studio and gym with state-of-the-art equipment, custom-created classes, and optional personal training. Open 7 days a week, works out well. Aritzia Virtual Wellness - Because your health, happiness, and safety matter - 24/7 resources to support you in your wellbeing goals, be it physical, mental, social, or financial. Aspirational Workplace - Our offices are specially designed to be spaces of creativity, productivity, and inspiration. They're also dog friendly. Woof.Amenities - Additional amenities include a private parent's room, shower facilities with elevated complementary conveniences, bike rooms, and more.The Extras - We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos and on-site medical care.ARITZIAAritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.

We are a global leader in the Earth and Environment sector. Globally headquartered in Montreal, we proudly serve communities from coast to coast and beyond. We are 14,000 multidisciplinary professionals worldwide collaborating to protect and conserve natural landscapes, create firm foundations for communities to stand on, and champion sustainable development to combat climate change. As part of the team, you will have access to an unparalleled network of resources, expertise, and endless opportunities to collaborate on exciting projects with diverse teammates from marine biologists to geophysicists to geotechnical engineers and more.The Opportunity:WSP is currently seeking a highly motivated Lead Geotechnical Engineer to our Ground Engineering and Materials Team in Vancouver, BC. You will be part of a large, highly successful team, using your skills to assist in the management of various large-scale projects throughout BC and Yukon.Responsibilities will include: Working collaboratively with engineering staff on geotechnical consulting projects; Sharing technical knowledge across geographical boundaries to foster innovative project solutions; Leading and preparing geotechnical studies and engineering reports providing recommendations on various geotechnical aspects in projects, based on studies and project-specific work; Providing geotechnical engineering expertise to support multi-disciplinary projects such as highways, bridges, buildings, dams, industrial infrastructure, tunneling, etc.; Developing and leading projects requiring geotechnical investigation programs, prepare bidding documents, solicit bids, evaluate subcontractor submissions and support project engineers as part of their mandate; Assessing and evaluating geotechnical issues encountered, such as: settlements, liquefaction potential, slope stabilization, interstitial overpressure development, preferential flow, frost heave, excavation and backfilling procedures, etc.; Supporting field operations through supervision and monitoring of boreholes, in situ tests, piezocone soundings, reconnaissance trenches, as well as miscellaneous construction work such as soil embankment construction, subgrade compaction assessment, installation of geosynthetics, etc and Other tasks as needed as part of your role in the team.We'd love to hear from you if you have... A degree in Geotechnical Engineering from an accredited university. Registered, or eligible to be registered, as a P.Eng. with EGBC. A minimum of ten (10) years of relevant experience as a Geotechnical Engineer, Geomechanics Engineer, or related position. Knowledge of standard geotechnical software such as GeoStudio, Ensoft, Rocscience , or other similar software suites. Sense of initiative and be self-directed. Strong track record of managing and completing projects on time and on budget. Ability to perform critical evaluation of outputs for geotechnical analyses.CompensationExpected Salary (all locations): $ 99,300 - $ 168,900WSP Canada is providing the compensation range that the company in good faith believes it will pay for this position based on the successful applicant's education, experience, knowledge, skills, abilities in addition to the specific geographic location. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

Duties:Reporting to the Manager, Operations and working alongside the HVAC&R Mechanic and Power Engineer, the Building Control Systems Technologist will play a key role in ensuring the facility is able to run at optimal comfort and efficiency levels with minimal downtime. Responsible for proactively improving and maintaining an optimized campus building automation system for maximized energy efficiency resulting in a healthy environment for building occupants, the incumbent will be the administrator for various other systems such as Kantech access control, exacqVision cameras, and Delta EnteliWEB DDC controls.Monitor performance of heating, cooling, and other environmental control equipment utilizing the Delta Enteliweb and JCi Metasys building automation systems (BAS).Diagnose and correct energy monitoring and control system.Work with contractors to ensure optimal system performance during the tuning phase.Assist with the repair, installation, and troubleshooting of computer-based automation systems.Monitor and read energy meters to implement changes that reduce energy consumption, in coordination with Manager, Operations.Evaluate existing systems to determine where failure exists based on energy consumption and historical data.Maintain required files, filing systems, and documentation.Establish and monitor scheduled replacement of equipment when obsolete or when a repair is ineffective to VIU standards.Coordinate, instruct, and/or reprogram the system including adjustments and direct repairs to be made to establish and maintain a workable balance between equipment efficiency and environmental quality.Program building system controllers to operate as required using logic-based functions, programming, and overall network programming/ configuration.Implement graphical changes to any visual displays showing building automation systems.Maintain and update CAD drawings for as-built purposes.Ensure compliance of operating systems and equipment within the applicable Workplace Safety & Health legislation and all Municipal, Provincial, and Federal codes and requirements. Recommend upgrade initiation when appropriate.Develop workflow automation to improve office efficiency and consistency.May require lifting, bending, and working in elevated areas utilizing scaffolding, etc., and working in confined spaces and enclosures.Ensure equipment, tools, materials, workspaces, etc., are properly maintained and kept in a clean, safe, and orderly condition.Notify customers when services are to be interrupted, when work is to be performed, and when work has been completed.Ensure clients concerns are addressed in a practical and reasonable manner.Prepare estimates of time and materials for specific projects as required.Participate in new construction and commissioning as required.Programming of programmable logic controllers (PLCs), and BAS's general control language (GCL+).Provide sketches of field changes and discrepancies for engineering corrections and drawings.Adhere to all VIU and WSBC work procedures and policies and provide safety awareness on work sites.Respond to emergencies and after-hours requests (part of emergency response team and snow/ice removal). This position is included in the Operational Needs group (CUPE Article 28.12).Required Qualifications:Diploma in Mechanical Engineering, Mechanical Systems Technology, Air Conditioning, Controls Engineering, Electronics, Electrical Technology, Instrumentation Technology, or a similar field from an appropriately accredited institution. Minimum seven years experience in HVAC industry. An equivalent combination of education and experience may be considered.Working knowledge of heating, refrigeration, electric, electronic, instrumentation, and building systems.Training and experience in the installation, operation, and maintenance of HVAC and Building Automation Systems (BAS).Demonstrated understanding of Computer and Systems Networking.Demonstrated ability to read blueprints and schematic drawings.Valid Class 5 BC Driver's LicenseAll qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Vancouver Island University is a comprehensive teaching university with 13,000 students across four campuses. VIU proudly fosters student success, strong community connections and meaningful collaborations by providing access to a wide range of programs, from academic undergraduate and master’s to industry-responsive trades and vocational training. VIU is pleased to offer employees a comprehensive benefit plan; ample paid holiday time; professional development opportunities and a desirable pension plan that takes the worry out of retirement. As part of the VIU campus community, you will work with supportive colleagues within an encouraging environment and are provided with the tools and training that promote learning and development. The perks of VIU employment are multiple, and include well-being initiatives and services, strategic discounts, and flexible work opportunities.  The VIU community acknowledges and thanks the Snuneymuxw, Quw’utsun, Tla’amin, Snaw-naw-as and Qualicum First Nation on whose traditional lands we teach, learn, research, live and share knowledge.

Position Description: CGI - Payroll Service Center (PSC) offers all-in-one cloud-based solutions that simplify payroll and human capital management. We pride ourselves on our privileged relationships with our customers, and our customer satisfaction rate is very high.Every day, our members help hundreds of customers in a wide range of industries with their employee payroll. In this role, you will contribute to the success of local businesses as part of a dynamic team, with over 650 professionals and 60,000 customers!We're looking for a reliable and motivated individual. Are you ready to make a difference?We're ready for you:- Keep learning: we offer comprehensive, ongoing paid payroll training in Canada,- Work-life balance: a flexible weekday schedule,- Work environment recognized as one of the best in Canada (Best Places to Work certification),- Employee assistance program, health and wellness programs, comprehensive insurance coverage, financial assistance for job-related studies,- Career development supported by a professional development plan,- Access to a stock purchase plan, profit-sharing plan from day one,- Benefits that adapt to your needs: flexible insurance plan, tele-medicine, and much more! Your future duties and responsibilities: We're looking for a skilled, customer-focused GCH Customer Support Advisor to join our dedicated product team. The GCH Customer Support Advisor will be responsible for providing comprehensive technical support and assistance to customers. This role requires strong technical expertise, excellent communication skills and a passion for delivering exceptional customer service. Here are your typical responsibilities for a day's work:- Customer Support: Serve as the primary point of contact for customers seeking assistance with our GCH software products, responding quickly to inquiries and resolving issues in a timely manner,- Problem solving: Diagnose and resolve technical issues reported by customers, leveraging in-depth knowledge of our GCH functionality, configuration and integration points,- Product expertise: Develop an in-depth understanding of our HCM, including features, functionality and best practices, to provide accurate and effective support to customers,- Problem resolution: Investigate and analyze reported problems, working closely with customers to understand their needs, identify root causes and implement appropriate solutions or workarounds,- Documentation: Maintain detailed records of customer interactions, including support tickets, resolutions and recommendations, ensuring thorough documentation of all support activities, - Training: Provide training and guidance to customers on the use of our HCM, including new features, functionality and upgrades, to improve their proficiency and maximize their use of the products,- Escalation Management: Collaborate with internal teams, including development, product management and implementation teams, to escalate and resolve complex issues, ensuring timely resolution and customer satisfaction. Required qualifications to be successful in this role: - University degree in human resources, industrial relations, administration, or related field, or other combination of relevant education and experience,- Minimum 2 to 3 years experience in a technical support or customer service role, preferably in an HR or technology department,- Knowledge and experience with HRIS for SMEs,- Ability to communicate and popularize HRIS functional concepts,- Excellent command of French and English, both verbal and written,- Proven ability to prioritize and effectively manage multiple tasks, deadlines and customer requests in a fast-paced environment,- Ability to work under pressure and meet deadlines,- Customer-focused mentality with a passion for delivering exceptional service and building positive customer relationships,- Attentive to detail with a commitment to accuracy and completeness in all aspects of work.#LI-LG1 Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients. Skills: Adv HRM - PayrollClient ManagementLeadershipSolution Analysis What you can expect from us: Together, as owners, let’s turn meaningful insights into action.Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

SAFe Certified Sr. Product Owner with experience developing Cloud Based (AWS) ERP (PeopleSoft/Salesforce) solutions that support new Product and Feature development for Digital Channel Engagement. Skills required: · SAFe POPM (5 or 6) certification· 5+ years developing cloud solutions· 5+ years experience ERP experience: PeopleSoft/Salesforce· 5+ years digital channels experience in the telecom industry· 5+ years traditional BA delivery experience (hybrid delivery environment) · 5+ years creating / executing roadmaps for new products/features for digital channels. Our client is looking for a seasoned product owner to develop and execute roadmaps for new products and features being developed to drive the digital channel engagement. The successful candidate will have experience in traditional BA delivery (waterfall) as well as proven experience excelling in a SAFe Agile Delivery environment. Apply

The Opportunity: An IS Specialist in Technical Services team plays a critical role in building our Infrastructure & Cloud strategy. This includes managing and maintaining our integrated network across our head office and 50 sites, as well as our data centre and cloud infrastructure components. The ideal candidate must be an experienced team player, possess strong communication and collaboration skills, and can effectively manage a demanding workload in the execution of multiple concurrent projects deliverables. This position offers opportunity to work in a collaborative environment and enhance your career with exposure to Cloud, IoT, Automation, Virtualization, Microsoft Technologies, and Manufacturing plant systems. Any MLF team member interested in being considered for this role are encouraged to apply online by April 04. Applications received beyond that date are not guaranteed consideration. Snapshot of a Day-in-the-Life: Provide Level 3 support for Microsoft Windows Server and Azure Cloud Services. Provide Level 3 support for Active Directory/Azure AD, Exchange (On-Prem/Online/Hybrid). Provide Level 3 support for ADFS, PKI, Azure AD Sync and GPO. Perform Full environment upgrade of Active Directory Domain controllers and services. Install, Maintain, and support VMware, Windows Server 2016-2022 and RDS environments. Drives efficiency by developing advanced PowerShell scripts to automate tasks and gather information. Performance tuning of infrastructure & networks. Participate in workload migration from on-premises to AWS/Azure. Comply with security and data management procedures and policies and completes required security training and alerts others to security concerns and/or incidents. Develops an understanding of cross-functional processes to support partnerships with internal and external stakeholders. Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work. Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities. Document technical issues, solutions and support information and develop Standard Operating Procedure (SOP Work with Architects and strategic vendors to define roadmaps for Microsoft and Datacenter technologies. Technical Project leadership as needed (Planning, Executing, stakeholder management and reporting) Provide technical summaries, RCAs and recommendations to the leadership team. Participate in monthly maintenance windows and on-call rotation to support critical issues. What You’ll Bring: Bachelor’s degree in computer science, Information Technology, or related field AND 10+ years technical experience in Microsoft Systems engineering, Cloud Administration, Network engineering, or equivalent experience. Microsoft Industry or product specific Certifications 8+ years of Hands-on experience in Microsoft Windows Servers, Azure, O365, Active Directory/Azure AD, Exchange (On-Prem/O365/Hybrid) and RDS. 8+ years technical experience working with large-scale cloud and Enterprise environments. 8+ Years Hands on experience and deep knowledge of Microsoft PowerShell Verified Certifications: Microsoft and other Technology platforms: VMware, RHEL, Cisco…etc Advanced knowledge managing cloud technologies (such as Azure, AWS and Google) Solid experience with Microsoft Servers and knowledge of Server hardware. Solid knowledge of Networking fundamentals (DNS, DHCP, Routing, Load Balancing) Solid knowledge of Security fundamentals (eDiscovery, IAM, MFA and firewalls) Experience in container technologies and automation Ability to participate in on-call rotational shifts, during non-standard business hours that may include evening, nighttime, weekends, and/or holidays. Exceptional writing and interpersonal skills, including documenting configuration and support information. Strong customer service focus and attention to detail Desire to take on big challenges and the ability to see the big picture as well as the details. Ability to react with appropriate urgency to situations and requests. Preferred Qualifications: Experience with Microsoft Security and compliance Platforms Experience with Microsoft Teams Experience with Linux RHEL Experience managing Microsoft workload for Manufacturing/CPG companies. Ability to lift and move standard office equipment (i.e. computers and peripherals). Ability to travel across North America and within the GTA based on project requirements. What We Offer at Maple Leaf Foods: Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America. An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best. A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balance-combining the best of both spending time working remotely, benefitting from focus time, and purposeful collaboration in the office setting. Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment. Defined Contribution Pension Plan with company matching that starts on your first day of employment. Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career. Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs. Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice. About Us: We’re a carbon neutral food company on a purposeful journey to Raise the Good in Food through better nutrition, safer food and workplaces, more humane animal care, and environmental sustainability efforts that protect our planet. We care about our communities and commit to reducing food insecurity in Canada. Join us on the journey. Let’s build a better future, together. We’re passionate about food. For more than 100 years, we’ve made delicious, healthy protein that Canadians love under iconic national and regional brands, like Maple Leaf, Schneiders, and Greenfield Natural Meat Co. We’re on a journey to become the most sustainable protein company - not just in Canada - but on earth. We are carbon neutral. We are one of the only food companies in Canada to set science-based targets. We aim to reduce our environmental footprint by 50% by 2025. We’re a global food company with more than 13,500 team members. We operate sites in 20+ locations across Canada. We also have locations in the U.S. and Mexico, and do business in Asia. A diverse and inclusive work environment Championing diversity and inclusion is a critical component to advancing our collective purpose and vision and living the Maple Leaf Leadership Values. We believe in building, investing in, recognizing, and rewarding remarkable people who value an inclusive workplace, embrace all forms of diversity, and commit to including every voice in our collaborative environment. We’re so much stronger when we know we’re accepted and valued for who we are and what we each bring to the workplace. We embrace a strong, values-based culture Our eight Leadership Values are our north star. They guide the decisions we make for all our stakeholders: our consumers, our customers, our people, our communities, our shareholders, and the environment. Doing What’s Right Shared Value High Performance Diverse and Inclusive Teams Disciplined Decision Making Our Accountability Intense Curiosity Transparency and Humility We thank all applicants for their interest in exploring employment opportunities with Maple Leaf Foods; however, only those selected for an interview will be contacted. Applicants may be subject to a background check and must meet the security criteria designated for the position. Championing diversity and inclusion is a critical component to advancing our collective purpose and vision, living the Maple Leaf Leadership Values, and delivering winning results. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired; please contact our Talent Attraction Team at [email protected]. Disclaimer: Please note that salaries posted on sites other than the MLF Careers Page are not a reflection of Maple Leaf Foods and are an estimated salary range provided by that particular job board. Maple Leaf Foods offers competitive wages and an attractive total rewards package, which will be discussed during an interview with our Talent Team. #LI-Hybrid

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment. Applications & Infrastructure - the largest and fastest growing group in CSS - provides Microsoft’s commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Cybersecurity Engineer you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.Cloud Focus: These customers and products are our future even if they cannibalize our presentCloud Speed: Cloud products change much faster than on-premises products, so readiness requires a new mentalityCloud Ownership: We own the switches, the drives, the servers, and the service code – we should be able to fix anything that happensOne Microsoft: Support boundaries are (almost) obsolete in the cloud, so let’s not use them to negatively impact the Cloud ExperienceCloud Evangelism: The Cloud is new and can seem scary, so we need to encourage customer and engineers to adopt itThis role is flexible in that you can work up to 100% from home within the Vancouver area. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.   Individual Contributor

"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun!" The Opportunity: We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help. We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules. And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests. The Role: As a Team Lead - Bilingual Support , you will be responsible for providing guidance, coaching and support to your team. In addition, you will be providing remote and on-site support and training to our clients that use our software both in English and French . This is a r emote work opportunity based out of Quebec (Montréal area preferred) and requires travel to customer sites in Canada, the US, or the Caribbean. This position will support mostly our Quebec based clients. Half of your work will be done from home, the other half you will be traveling to the dealership's site as part of the installation team. Job Requirements: Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner. Logging and documenting all customer interactions within our ticketing system and escalating matters as required. Collaborating with other groups/departments to streamline service delivery. Identify opportunities to drive process improvements that positively impact the client's experience. Develop knowledge and understanding of our software and the supporting Infrastructure. Achieve program certification within your primary group within 6 months, and additional program certification/s within 18 months, up to PBS Certified Professional status. Maintaining a high level of punctuality as well as a consistent, reliable attendance standard. Achieving and exceeding KPI targets and other Metrics defined by the department. Available to travel as and when the need arises throughout the US and Canada. Keeping abreast of Software enhancements and new released, by attending Apogees and reviewing release notes. Assisting and training current as well as new staff members. Maintaining and contributing knowledge-based articles including informational articles, how-to's, troubleshooting guides and FAQs. Escalating Incidents, Problems, and Enhancement tickets to our development team. Ticket/ Queue Management - Reviewing and actioning outstanding tickets as required. Problem Management - Define, address, and manage the root cause of a problem, to help prevent further issues. Communicate and coach direct reports on daily performance and quality & quantity of work, behavior, punctuality, and attendance standards within the team. Analyze and evaluate KPI targets and other Metrics defined by the department, and use results for performance reviews, to help develop Analysts and improve team performance. Manage/coordinate client escalations and communications. Escalate client as well as staffing issues and concerns to the Program Manager. Collaborating with other team leads to ensure adequate staffing levels are scheduled and maintained. Commit to an ongoing personal development and cross-training as recommended by the Program Manager. Create a positive workplace culture. Qualifications: Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing. Strong Leadership and coaching abilities Strong time management & organization skills. Strong decision making and analytical abilities. Strong detail orientation. Excellent computer skills with a proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc. Ability to work independently and within a team environment. College Diploma. Must have Valid Drivers license. Previous customer service, helpdesk or dealership experience will be considered an asset. Over 3+ years of PBS experience, Dealership/Automotive or leadership experience within a customer support environment What we offer: Internal promotion and growth opportunities An education department dedicated to helping you with professional and personal development The opportunity to travel Free parking Staff events Competitive annual base salary Bonus for product certification up to $4,800 per year Great referral bonus Staff discounts with GM, Dell, Goodlife and more. Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

Our valued crown corporation client is seeking a Senior Unix Systems Administrator to provide administration and production support within a Solaris 11 environment!Initial 1-year contract with strong possibility of extension to a total term of 3 years. 100% remote. The selected candidate must work in EST hours, with some days starting as early as 7am EST. The successful candidate will also be part of an on-call rotation requiring work during non-standard business hours once every 7 weeks. As the successful candidate you will provide administration and production support within a Solaris 11 environment. Responsibilities:Assist with operational support for the Solaris 11 environmentContribute to Solaris OS patching and remediation practices and cyclesAssist with planning and execution Solaris patch management using best practicesAssist with execution and planning of installation, configuration and tuning of Solaris servers using OVM.Provide input to and/or developing necessary documentation (build books, operation guides)Must-have Skills:8+ years’ experience as a Systems Administrator supporting a supporting a Solaris 11 environmentDemonstrated experience with Ansible Tower / AutomationExperience with Unix systems administration, hardware support, and build automation (Scripting, Packaging, OpsCenter)Nice-to-have Skills: Red Hat Certified Specialist in Ansible Network Automation, and/or Red Hat Certified Engineer (RHCE)Redhat OpenSCAPDemonstrated experience supporting a RedHat Enterprise Linux (RHEL) 7/8/9 environment using Red Hat SatelliteKnowledge of containerized environments (Docker, OpenShift, etc.) Apply