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Overview of salaries statistics of the profession "Telecom Systems Design Engineer in Canada"

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Overview of salaries statistics of the profession "Telecom Systems Design Engineer in Canada"

8 400 $ Average monthly salary

Average salary in the last 12 months: "Telecom Systems Design Engineer in Canada"

Currency: CAD USD Year: 2024
The bar chart shows the change in the level of average salary of the profession Telecom Systems Design Engineer in Canada.

Distribution of vacancy "Telecom Systems Design Engineer" by regions Canada

Currency: CAD
As you can see on the diagramm in Canada the most numerous number of vacancies of Telecom Systems Design Engineer Job are opened in . In the second place is British Columbia, In the third is Quebec.

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The final agreed upon salary may vary based on factors such as job-related knowledge, skills and experience. Additionally, this position may be eligible for bonus.We are always looking for top talent - if your qualifications differ from those listed above, the scope of work and final agreed upon salary may be adjusted to reflect your individual qualifications.Aritzia's Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy. Along with comprehensive benefits, aspirational workspaces and elevated employee perks and experiences - we provide it all.THE PERKSSome of the industry-leading benefits you will receive working at Aritzia:Product Discount - Maybe you've heard of our famous product discount? Or our exclusive private shopping events? You have now. A-OK Commissary & Café - Everyday Luxury dining, exclusive to Aritzia. Our in-house bistro and café is a private oasis where employees can enjoy curated, subsidized Everyday Luxury dining. The SET - Our in-office fitness studio and gym with state-of-the-art equipment, custom-created classes, and optional personal training. Open 7 days a week, works out well. Aritzia Virtual Wellness - Because your health, happiness, and safety matter - 24/7 resources to support you in your wellbeing goals, be it physical, mental, social, or financial. Aspirational Workplace - Our offices are specially designed to be spaces of creativity, productivity, and inspiration. They're also dog friendly. Woof.Amenities - Additional amenities include a private parent's room, shower facilities with elevated complementary conveniences, bike rooms, and more.The Extras - We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos and on-site medical care.ARITZIAAritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.
Quality Assurance Manager
CGI Group, Vancouver, BC
Position Description: CGI is more than just an IT company. Join a team that supports the local community with the ability to draw on global best-in-class talent! Benefits include a share purchase program, profit sharing, wellness credits, training, and skill and personal development programs.Our CGI-BC team has an opening for a QA Manager who will lead the delivery of exceptional information technology services to our clients. This team collaborates to implement functional and automated testing processes as part of a standard quality management practice. Successful candidates will have a keen eye for quality and an explicit understanding of QA methodologies and continuous process improvement.Your experience includes a career rooted in Quality Management, Test design and planning, QA Test automation, Quality Assurance and a history of teaming with business analysts, software developers and business experts. Your familiarity of Agile Software Development will tie into an IP/methodology of integrating functional and automated testing into the software development and testing life cycles. Your future duties and responsibilities: • Lead and manage QA teams across multiple projects to ensure the delivery of high quality and cohesive QA services to our clients.• Work closely with our clients to define service goals, manage expectations, and to ensure alignment with their business objectives.• coordinate release management operations, with traditional quality gates and DevOps CI/CD tooling, test automation, code review, Smoke tests, improving the usability of CI/CD pipelines and ISO industry standards of practice• Analyze test results, identify root causes of issues, provide recommendations for optimization, and run defect remediations• Recommend prioritization of issues with the team, for future and current development while honoring the Business vision, milestones, and objectives• Maintain clear, consistent reporting and communication styles that are adaptable to your audience, respecting their need for information that addresses current and future business requirements Required qualifications to be successful in this role: The QA Manager has experience previously leading a QA team. The Team’s you have led can write code with skill and intuitiveness, designing and developing complex Test scenarios and cases with automation software. Automated Test suites would include functional or non‐functional test types and deploy across multiple systems. They have the experience to propose the right programming languages and the most suitable tools:• Thorough understanding of QA methodologies, life cycle, and processes with demonstrated experience leading a team executing under a quality assurance methodology• Strong software development fundamentals including automated testing, source control, continuous integration in addition to continuous delivery and/or deployment• Can rapidly automate tests, as well as perform extensive QA business analysis QA testing and test strategies• Familiarity with streaming platforms (real-time data on a massive scale, like Confluent Kafka)• Experience working with test-driven development (TDD) or Behavior Driven Development (BDD) frameworks/methodologies (SpecFlow, Serenity)Technical skills:• UI Test Automation (Selenium)• BDD (Cucumber, Cucumber-JVM, Cucumber.js, Gherkin)• REST API test automation (REST Assured, SOAP UI etc.)• Scripting (Shell, Python, Java)• Practical use of cloud technologies such as AWS and Azure• Database (SQL - writing basic queries to validate data etc.)• Test management tools (JIRA, Confluence, ServiceNow, HP QC etc.)• Test scenarios and test case writing• DevOps (CI/CD pipeline basics using JenkinsNice to Have:• Knowledge of quality engineering and the deployment of solutions for retail back-office systems and applications that support Planning, Merchandising, Master Data Management, Analytics & Data science to assist in product creation• Programming (Java or .NET)• Document management (Confluence, Share point etc.)• Cloud deployment tools (AWS, Azure or GCP - Basic knowledge of EC2, CloudFormation etc.)• Cloud data management (AWS S3, RDS etc.)Education and Certifications:• Bachelor’s degree in computer science/engineering or equivalent, and/or strong in computer science fundamentals of algorithm design, programming constructs, problem-solving, US principles, etc.• 12+ years of strong, demonstrable experience working as a Quality engineer or SDET in a project environment• Certifications: ITIL 4, ITSQB CTAL with Agile, Automation and/or Quality Management, Certified SAFe practitionerCGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors including but not limited to skill set level, geographic market, experience and training, and licensure and certifications. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range in British Columbia is $65,000 - $150,000.#LI-ST3 Skills: Application DevelopmentCloud ComputingDocument ManagementLeadershipProject ManagementQuality ManagementSoftware TestingTest ManagementTest Planning & Implementation What you can expect from us: Together, as owners, let’s turn meaningful insights into action.Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Project Manager - Building Sciences (Restoration)M&E
WSP Canada, Toronto, ON
The Opportunity:WSP is currently seeking intermediate/experienced mechanical and/or electrical focused engineers to join our GTA Building Sciences team; the position can be located in either our Thornhill or Toronto office. Reporting to the GTA Building Sciences Director, this position will be responsible for contributing to Building Sciences specialty consulting services associated with managing mechanical and electrical projects. Why choose WSP? We value and are committed to upholding a culture of inclusion and belonging Our Flexible Work Policy - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives. A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer. Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada. Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things. A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey. We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future. #WeAre WSP What you can expect to do here:Oversee construction projects and deliver cutting-edge building science services, including mechanical and electrical building system upgrades, targeting decarbonization and electrification upgradesExpect to become a trusted partner to Canada's leading asset managers who are investing in the development and improvement of billion-dollar national building portfoliosBe involved with other WSP teams, particularly those providing Property Condition Assessments, Building Envelope, Energy, and Structural Engineering servicesMake project decisions that comply with WSP principlesApply Triple Bottom Line (financial, social and environmental) thinking to each client projectYou will always ensure health and safety policies are followed at all sites and take WSP's Life Saving rules to heartConduct building component evaluations to determine design and repair options and periodic field reviews during projects, where appropriatePrepare client proposals, investigation reports and construction documentsProvide technical advice to clients and direct project teams (consultants and contractors) Manage the contract administration and quality of restoration projects at the construction and commissioning stageEvaluate contractor performance to ensure project deliverables and quality standards are achievedKeep the client informed of site issues impacting project quality and resolve issues as requiredConduct project team start-up meetings, delegate responsibilities, and identify any gaps in resources or training that need to be filledKeep Project Director informed of project status and the issues that impact quality and client relations: schedule, technical, budget, team, performance, peer review, etc.Review and sign deliverables or documents, as necessary, in accordance with the signing authorityClearly communicate production budget and schedule expectationsMonitor and manage budget, multiplier and schedule to meet targetsProvide feedback on your experiences that could improve WSP's performance, processes and toolsMake contributions to company knowledge management and practice systemsProvide technical support to project team members and help others with learning in your knowledge areaShare information about clients, contractors and competition Understand client needs, and clearly convert project purpose into deliverables, required tasks and schedulePeriodically touch base with clients and identify new proposals and/or service delivery opportunitiesPrepare proposals as required and follow up with clients to answer questionsReport perceived new market needs to appropriate Business ManagerContribute to the firm's reputation in the market and maintain client baseManage the project team to match tasks to strengths and career development plansProvide feedback to Team Managers and Regional Directors about staff performanceIntegrate, coach and develop employees through daily project workWhat you'll bring to WSP:Bachelor's degree in mechanical, electrical or systems engineering, diploma in engineering technology or a construction-related disciplineMinimum of 3 years of experience in construction, engineering, building sciences, or architectureP.Eng. designation is an asset but not a requirementAutoCAD drafting capabilities are an asset but not a requirementProven success managing restoration, construction and commissioning projects involving large commercial, institutional and/or residential buildingsIn-depth knowledge of mechanical (heating and cooling systems design), electrical, and plumbing building components and construction processes Ability to quickly identify and understand project issues and opportunitiesA team player who thrives on working with other successful, energetic peopleAn excellent communicator, with strong verbal, written and presentation skills WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.
Project Manager - Civil Engineering Construction
Construction demathieu & bard (CDB) inc., Peterborough, ON
Demathieu Bard: Daring to endeavor!Please note: This position is not rotational shift. This work requires the ability to be mobile/temporarily relocate within the province of Ontario, as work sites and project durations vary. Experience in building/rehabilitating heavy civil transportation infrastructure (often involving water, such as bridges, canals, dams, culverts, cofferdams and similar) is also required. Our Culture Construction Demathieu & Bard (CDB) Inc. is the Canadian subsidiary of Demathieu Bard, a company based in France with over 160 years of experience in the construction industry, and has been operating in Canada since 1997. CDB specializes in major infrastructure construction and rehabilitation and is known for its innovative, complex construction methodologies and adaptability when undertaking challenging projects. As the general contractor, construction manager, and/or project manager, CDB continues to successfully deliver complex and challenging projects, particularly heavy infrastructure projects such as bridges, canals, dams, tunnels, culverts and viaducts. Our technical ability and well-recognized ‘can-do’ attitude sets us apart. Our strength as an organization lies in the skills and drive of our employees and it is a point of pride for us to encourage and develop our talent. CDB has currently over 150 engineers and technicians in Canada, with a wide range of multi-disciplinary skills and a right balance of experienced and young professionals. As an organization we are committed to optimizing our skilled resources, emphasizing professional development, and encouraging knowledge sharing across the company. Job SummaryThe project manager is providing leadership to a team of engineers, project coordinator(s) and site superintendent(s) in the successful planning and implementation of medium to large civil construction projects. The project manager is accountable for delivering project(s)on time and budget, while maximizing financial returns to the organizations. With a focus on safety, the project manager is providing leadership in the development of project execution plans, detailed project scheduling activities, develop and monitor project budgets and expenditures, and maintain positive relationships with project clients.ResponsibilitiesManagement – 50%• Ensure project(s) meet anticipated schedules, stay within budget, meets client expectations and are executed at highest level of quality• Prepare contracts and negotiate revisions, changes and additions to contractual agreements• Prepare and manage project budget/itemized costs, construction schedules and milestones, and monitor project’s progress• Tender, review, approve and award all sub-trades in conjunction with Estimator. Coordinate sub-trades work activities. Plan, organize, direct, control and evaluate daily operations with Site Superintendents, ensuring quality control• Develop quantity and material take offs for estimation and budget preparations• Direct the purchase of building materials and equipment• Monitor site safety and ensure compliance to OH&S Act and COR standards• Review and approve all supplier and subcontractor invoices and weekly time sheets for field workers• Manage and execute the Contemplated Change Order (CCO), Change Order (CO) and Change Directive (CD) are processed in a timely manner, responding to the timeframes requested by the Client and contract specifications. In all cases, follow-up until an approved CO is received within the timelines of contract specificationsTechnical – 25%• Provide direction for construction methodologies and direct designers in the completion of detailed designs and construction drawing preparation• Prepare technical specifications for construction services, utilities and works• Analyse and provides feedback on reports, design and analysis completed by third parties including engineering firms, architects and technical consultants• Prepare and lead execution of project environmental management plan including all waste management, contaminant management, water and soil protection, and mitigation for impacts to wildlife and species at risk• Oversee all civil quality control and quality assurance programs including materials testing programs (aggregate and concrete), and quality assurance programs (site survey benchmarks, reinforcing steel inspections, installation tolerances, etc.)Communication – 25%• Represent the company in direct communication with clients, project stakeholders, regulatory bodies, partners and the general public• Maintain effective communication with senior management and the project team, ensuring relevant project updates are communicated effectively• Prepare various documents such as technical documents, meeting minutes, project progress status and change order summaries• Develop and maintain effective working relationships with Client, Consultants, Architects, Designers, Provincial/Municipal Inspectors, Site Superintendents and Sub-Trades• Ensure Site Superintendents are up to date in regards to on site project documentation including but not limited to legislative requirements Core Competencies·        An out-going team player·        Exceptional communication skills, oral and written·        AccountabilityJob Related Competencies•       Superior analytical and problem solving skills•       Advanced persuasive communication•       Strategic thinking and decision making•       Advanced leadership and coaching skills•       Stress management•       Managing performance•       Personal credibility•       Workplace health and safety awarenessComputer Skills•       Excellent knowledge of MS Office including MS Project•       Familiarity with construction/ project management software including AutoCAD, ArcGIS, Bluebeam and HECRASOur commitment to equity, diversity and inclusion We respect and value our differences. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Construction Demathieu Bard (CDB) Inc. is committed to making the Recruitment & Selection process accessible. Should you require accommodation through any stage of the recruitment process, please let us know when we contact you and we will work with you to meet your needs. While we thank all applicants, only those being considered for an interview will be contacted.  Notice regarding the use of AI As per Part III.1 of the ESA, 2000, section 8.4(1), CDB does not use Artificial Intelligence (AI) to screen, assess or select applicants. 
Senior Backend Developer
Waste Robotics Inc., Trois-Rivières, QC
Join Waste Robotics, a pioneer of innovation in waste management! Be part of a dynamic team developing revolutionary robotic solutions to automate waste sorting. Together, let's shape a more sustainable future and contribute to transforming waste management. Take on the challenge of innovation with us!Job Overview:As a Senior Backend Developer working within Waste Robotics team, you will play a crucial role in designing, developing, and maintaining the backend systems that enables provisioning and monitoring of our cutting-edge robotic waste management solutions. You will work in a collaborative and innovative environment to create software solutions that optimize waste collection, sorting, and recycling processes. Your expertise in backend development will be instrumental in driving efficiency, scalability, accountability and reliability within our robotics ecosystem.Key Responsibilities:Backend System Development:Lead the design and implementation of robust backend systems and APIs to support our robotics waste recuperation solutions.Collaborate with cross-functional teams, including robotics engineers and data scientists, to integrate backend components seamlessly into our robotic systems.Database Management:Design and optimize database schemas for efficient data storage, retrieval, and analysis.Ensure data integrity and security by implementing appropriate access controls and encryption techniques.Performance Optimization:Identify bottlenecks and optimize backend code for performance and scalability.Implement caching mechanisms and load balancing strategies to enhance system responsiveness.API Development:Develop and maintain APIs that facilitate communication between robots, user interfaces, and external systems.Ensure API documentation is up-to-date and accessible to internal and external stakeholders.Security and Compliance:Implement security best practices to protect sensitive data and ensure compliance with relevant regulations (e.g., data privacy and environmental standards).Regularly conduct security assessments and apply necessary patches and updates.Monitoring and Troubleshooting:Set up monitoring tools and processes to proactively identify and address backend system issues.Collaborate with DevOps teams to ensure system reliability and high availability.Collaboration and Mentorship:Collaborate with junior developers and provide guidance, code reviews, and mentorship.Stay up-to-date with emerging technologies and industry trends, and share knowledge with the team.Testing and Quality Assurance:Write unit tests and conduct code reviews to maintain code quality and reliability.Assist in the development of automated testing frameworks for backend components. Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.Proven experience ( 6+ years) as a backend developer in a complex software development environment.Proficiency in backend programming languages such as C#.Strong knowledge of database systems, both SQL and NoSQL, and their optimization.Experience with RESTful API design and development.Solid understanding of software development best practices, design patterns, and version control systems.Excellent problem-solving skills and the ability to work in a collaborative team environment.Nice to have: familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization (e.g., Docker, Kubernetes).Nice to have: team lead for a small team.Knowledge of robotics and automation concepts is a plus but not mandatory.Genuine concern for the environment.
Integrated Digital Delivery Coordinator
Aecon Group Inc., Toronto, ON
Build Your Career at Aecon Aecon is proud to build some of the most impactful infrastructure projects of this generation. From the roads and transit systems that connect our communities, to the communication networks that link us from coast-to-coast, and the water infrastructure that supplies our businesses and homes. Our integral work includes constructing the pipelines that join provinces with the energy that fuels the nation, and the airports and ports that connect us all. Aecon is there, safely and sustainably building the future. We lead the infrastructure industry with purpose, and our people are at the heart of everything we do. Our business success relies on strong execution and continuous improvement driven by the diversity, expertise and teamwork of our employees. We are always searching the globe for exceptional candidates to join the Aecon family and be a part of our forward-thinking, innovative, best-in-class organization! What is the Opportunity? Aecon Civil is a market leader with a self-perform competitive advantage and core local strength in key markets. Were proud of our work helping to expand and improve Canadas infrastructure and transportation networks, and were ready to build the future of our country. This role will support the Sr. Manager of IDD to enable Integrated Digital Delivery outcomes to ensure the information is delivered to program and coordinated between engineering disciplines, organizations and packages. What You'll Do Here: Evaluate and assess site conditions prior to construction Develop phased site development 2-D and 3-D drawings for construction Coordinate design of utilities, civil, nuclear, industrial and UTS projects Creating and maintaining corridors/sections/profiles for rail and road design alignments Quantity take offs using cut/fill tracking, xml surface extractions Supporting the IDD Director/ IDD Manager or project BIM lead to ensure the correct activities are assigned to the consultant supply chains Information Managers Providing coordination reports of the interfaces between engineering disciplines / design and construction / temporary and permanent works design activities, through the IDD process Coordination and development of the design to Construction through IDD processes such as 5D/4D to ensure consideration and optimization of the opportunities for sustainability, digital engineering, buildability, carbon, logistics, industrialization designing for maintenance and health, safety and welfare during construction and in-use Run IDD tools training workshops to enable people to deliver their responsibilities in relation to Aecon IDD Strategy Coordinate with Project Managers and Construction Managers to develop a project specific process for utilizing or creating 3D information for estimating, logistics, planning, scheduling, coordination, field layout and/or facilitates management Coordinate with field superintendents and construction managers, design engineers, and others to meet constructability requirements Create project specific protocols regarding communication and data exchange, nomenclature, format, 3D workspace orientation to ensure interoperability as required Facilitate consultant and trades through multiple project phases with Digital logistic construction management process Assist in the creation of project specific contract language for tender packages for 3D submission process and 3D as-builts for facilities management Review, coordinate and manage the creation of Project Information Models Project deployment duties include; installing software, organizing, maintaining and setting up CAD exchange environments, basic training & support for project team, coordination assistance, file conversions and documenting process and solutions for reuse Champion 3D coordination on active job site, act as liaison with project team, consultants and subcontractors to facilitate process and maintain Master Project BIM database Identify opportunities and recommend solutions that will enhance or improve processes What You Bring to the Team High proficient use of AutoCAD Civil 3D Educational and Industry experience Experience with 3-D modeling 2+ years drafting experience with AutoCAD Civil 3D with a professional civil design Proficiency in BIM authoring tools such as REVIT, AutoCAD Civil 3D, Bentley Proficiency in 4D platforms such as Navisworks simulate and Synchro Knowledge of Common Data Environments such as ProjectWise, Procore, ACC, and Aconex Detailed understanding of corporate and industry practices, processes, standards etc. Working knowledge of EHS regulations Experience across all stages of a project lifecycle would be desirable Experience of working within construction project environments would be desirable Experience of large complex projects in infrastructure would be desirable Understanding design and construction phases and alignment with Digital Plans Project experience with implementation of BIM process On-site construction experience would be desirable Strong written, verbal communication and interpersonal skills Proven experience in priority setting, multitasking, and working with minimal direct supervision What Makes us Aecon Proud: Engaging and agile workplace culture, collaborative and inclusive teams Commitment to sustainability and to becoming a net-zero company by 2050 Investing in our people through a variety of learning and development programs such as Aecon University, BluePrint leadership program, and Project Management Academy Variety of wellness benefits, access to virtual health care, 100% employer-paid health and dental premiums, Employee Assistance Program, Best Doctors Program, and more. Tuition reimbursement opportunities Recognition and rewards through Aecon Accolades, Aecon Achievement Awards and more Employee Stock Options, Short Term Incentive Program, Retirement Savings and Pension Plan Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity. If you require accommodation during any step of the application process, please click here.
Team Lead - French Support
Equest, Montreal, QC
"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun!" The Opportunity: We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help. We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules. And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests. The Role: As a Team Lead - Bilingual Support , you will be responsible for providing guidance, coaching and support to your team. In addition, you will be providing remote and on-site support and training to our clients that use our software both in English and French . This is a r emote work opportunity based out of Quebec (Montréal area preferred) and requires travel to customer sites in Canada, the US, or the Caribbean. This position will support mostly our Quebec based clients. Half of your work will be done from home, the other half you will be traveling to the dealership's site as part of the installation team. Job Requirements: Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner. Logging and documenting all customer interactions within our ticketing system and escalating matters as required. Collaborating with other groups/departments to streamline service delivery. Identify opportunities to drive process improvements that positively impact the client's experience. Develop knowledge and understanding of our software and the supporting Infrastructure. Achieve program certification within your primary group within 6 months, and additional program certification/s within 18 months, up to PBS Certified Professional status. Maintaining a high level of punctuality as well as a consistent, reliable attendance standard. Achieving and exceeding KPI targets and other Metrics defined by the department. Available to travel as and when the need arises throughout the US and Canada. Keeping abreast of Software enhancements and new released, by attending Apogees and reviewing release notes. Assisting and training current as well as new staff members. Maintaining and contributing knowledge-based articles including informational articles, how-to's, troubleshooting guides and FAQs. Escalating Incidents, Problems, and Enhancement tickets to our development team. Ticket/ Queue Management - Reviewing and actioning outstanding tickets as required. Problem Management - Define, address, and manage the root cause of a problem, to help prevent further issues. Communicate and coach direct reports on daily performance and quality & quantity of work, behavior, punctuality, and attendance standards within the team. Analyze and evaluate KPI targets and other Metrics defined by the department, and use results for performance reviews, to help develop Analysts and improve team performance. Manage/coordinate client escalations and communications. Escalate client as well as staffing issues and concerns to the Program Manager. Collaborating with other team leads to ensure adequate staffing levels are scheduled and maintained. Commit to an ongoing personal development and cross-training as recommended by the Program Manager. Create a positive workplace culture. Qualifications: Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing. Strong Leadership and coaching abilities Strong time management & organization skills. Strong decision making and analytical abilities. Strong detail orientation. Excellent computer skills with a proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc. Ability to work independently and within a team environment. College Diploma. Must have Valid Drivers license. Previous customer service, helpdesk or dealership experience will be considered an asset. Over 3+ years of PBS experience, Dealership/Automotive or leadership experience within a customer support environment What we offer: Internal promotion and growth opportunities An education department dedicated to helping you with professional and personal development The opportunity to travel Free parking Staff events Competitive annual base salary Bonus for product certification up to $4,800 per year Great referral bonus Staff discounts with GM, Dell, Goodlife and more. Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.
Associate Lead| Regina,SK
Hudson's Bay Company, Saskatoon, SK
The role of an Associate Lead will have an integral part of the overall customer experience strategy by supporting the selling and service operations within Hudson’s Bay. As an Associate Lead you will manage the department and store performance through direct development of associates with consistent coaching and mentoring for optimal sales results. As an Associate Lead you will partner with the Manager and have ownership for a function or department and will assist in providing enhanced leadership presence and improve store accountability. You Will: Build and maintain long-term relationships with our customers, providing an exceptional shopping experience which includes; greeting customers, offering assistance, directing customers to merchandise, sharing product suggestions and additional product information by offering alternative options.Lead a merchandise department within the store by demonstrating advanced product knowledge and customer service Provide coaching and training to associates on the team and throughout the store as neededExecute activities related to store initiatives to offer customers additional products and services related to merchandise category mixSupport in proper zoning and scheduling of associates within the department and make adjustments as required based on changing prioritiesEmpower associates to provide solutions for customer inquiries escalating when necessaryExecute on all corporate policies and procedures including Occupational Health and Safety and Loss PreventionYou Are: A customer champion. Consistently delivers a high standard of customer service and can be relied upon to put the customer first. Constantly seeks new opportunities to build and improve relationships and understand customer needs. Proactively solicits feedback from customers to determine solutions. Inspires others to serve customers in creative ways. Builds exceptional customer relationships.Relied upon by peers and teams as a role model for this trait. Has a clear view of how the different abilities, background and cultures of team members work together. Takes an active interest in coaching and mentoring others.Fosters a performance culture with those they collaborate with to deliver positive outcomes across the organization.You Have: Previous leadership experience in managing selling teams within a multi-channel customer contact centerDemonstrated experience in motivating and developing a high performing team.Excellent verbal and written communication skills; effective presentation skills.Strong prioritization and time management skills Ability to be flexible and adapt to a constantly changing environment.A self motivated leader who takes initiative to support customer and associate experienceShowcase development and ongoing interest in pursuing a management / leadership position with the organizationYour Career:Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator!Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporateA culture that promotes a healthy, fulfilling work/life balanceBenefits package for all eligible full-time employees (including medical, vision and dental)An attractive employee discount Thank you for your interest with HBC. We look forward to reviewing your application.HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing non discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,compensation and training.HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
Technology Lead - AWS Engineer (AWS Connect)
Manulife Financial Corporation, Toronto, ON
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementHybridJob DescriptionThe Opportunity Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. At Manulife the Global Retirement Team within Global Wealth and Asset Management Segment, is looking for a rock star Lead Cloud-native Engineer who is excited to participate in the successful implementation and support of AWS Connect and Contact Center modernization. You will have an amazing experience as a lead engineer, designing, engineering, testing, maintaining, and improving software applications within Agile squads. We are looking for someone with: Minimum of 10+ years of AWS software engineering experience5+ years of experience in designing and implementing Framework and API / Service Layer such as NodeJS, Spring Boot (Rest Template, Feign Client, Zuul, Sleuth/Zipkin, Hystrix and Maven), Swagger, Stoplight.io, Node/Express. Core programming experience using Java.Solid understanding of security protocols such as Oauth2, AuthN/AuthZ.Experience designing and implementing multi-factor authentication, single sign-on and Identity management.Experience in Cloud PaaS and microservice architectures in Kubernetes and AWSDemonstrated experience in designing, coding, testing, and supporting multiple AWS Connect implementations.8+ years of expertise with AWS native services that integrate with AWS Connect, including EC2, S3, Cloudwatch, Autoscaling, Lambda, Lex, Polly, Kinesis, RDS, Contact Lens, Contact Control Panel (CCP). and DynamoDB.Experience integrating AWS Connect and Salesforce CTI.Experience implementing Infrastructure as Code (IaC) and configuration management tools such as AWS CloudFormation, AWS CDK, Ansible, Chef, and Terraform.Proficient with the AWS Well-Architected Framework and experience establishing new AWS environments or modifying existing ones to align with AWS WAF.Knowledge of TekVision or Cyara automated testing of call flows and call experience.Experience in SonarQube, Fortify and SnykExperience in Agile scrum methodologies and experience of working in an Agile teamCapable of building high level solutions architectureExperience reviewing design and code to ensure reliability, performance and scalabilityOn the job you will: Provide technical leadership and mentoring within an agile team.Design application components that are reusable, efficient, and easy to maintainBuild new and refactor existing code to improve reliability, performance, and maintainability.Research, evaluate, and prototype emerging technologiesMentor senior, Intermediate and Associate Software EngineersCollaborate closely with Product Owners and other stakeholders in an Agile environmentWork closely with other squads to drive innovative solutions to meet business needsWork closely with software engineers to establish best practices for development, testing, and deliveryWhat motivates you? You obsess about customers, listen, engage and act for their benefitYou think big, with curiosity to discover ways to use your agile mindset and enable business outcomesYou thrive in teams, and enjoy getting things done togetherYou take ownership and build solutions, focusing on what mattersYou do what is right, work with integrity and speak upYou share your humanity, helping us build a diverse and inclusive work environment for everyone Our commitment to you Our mission; to be a part of making Decisions Easier and Lives Better A leadership team dedicated to your growth and success A bold ambition and set of goals to be a leader in driving transformation in our industryOur best. Every day. Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today. About Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsThe annual base salary for this role is listed below.Primary LocationToronto, OntarioSalary range is expected to be between$107,730.00 CAD - $200,070.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.