Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do As the QA Automation Lead, you will work within the Supply Chain Product team and lead the QA activities for multiple large-scale projects , working with our cross-functional teams to deliver high quality eCommerce platform to our customers. You will play an important role in balancing manual and automated testing. As the QA Automation Lead, you will be responsible to develop test automation strategy, identify the ideal test mechanism, and develop automation scripts for web and API testing. Working alongside a variety of stakeholders, each day will be fast-paced, challenging, rewarding and meaningful and you will be inspired to bring your best, every day. Specifically, you will: • Collaborate with product managers and developers to develop test strategy, test plan, and test cases • Develop and execute functional and non-functional test cases for all phases of testing: system, integration and user acceptance testing, and report defects and document them clearly for engineers • Develop a test automation framework and coordinate with cross-functional teams to resolve roadblocks for automation • Develop and maintain test environments, test scripts and test data to automate testing and improve the quality and project timelines • Ability to triage and reproduce production issues in collaboration with business teams and engineers Some of what you need • 5+ years of quality assurance background with experience developing test strategy, test plans, testing methodologies, defect reporting • 3+ years of experience with automation tools such as selenium webdriver, Postman, etc. • Experience at an eCommerce company and an agile environment is strongly preferred • Experience in Source control environment and cloud environment an asset • Basic SQL knowledge is a plus • BS/BA degree or Diploma • Strong SDLC experience with knowledge of quality assurance processes, tools and metrics • Prior on-hands experience with test automation tools for web, mobile, and API testing • Experience with project and defect tracking tools such as Jira, etc. • Proven ability to manage multiple projects and evolving priorities at a fast pace • Strong communication skills and ability to work cross functionally and collaboratively with other departments and teams • Curious • Approachable • Passionate • Solutions finder Some of what you will get • Associate discount • Health and Dental benefits • RRSP/DPSP • Performance bonuses • Learning & Development programs • And more... Additional Information • Office environment #bringyourpassion

Enterprise Architect - Infrastructure

Ledcor, Vancouver, BC

Job Summary: You have successfully designed and implemented information systems have supported the enterprise infrastructure of an organization. In this role, you will analyze system requirements and define system architecture to meet business needs including server infrastructure, capacity planning, storage requirements, hosting services and networking protocols. You will ensure that all systems operate at optimal levels and support the development of new technologies. You will be a key member of the architecture team, drive technical ideas and communicate effectively with technical as well as non-technical audiences. This role can be based out of Vancouver, Calgary, Edmonton or Toronto. Come join our True Blue team today!Essential ResponsibilitiesUnderstand current state architecture, identify future needs and requirements and develop future state architectureModernize the IT infrastructure environment to improve efficiency and reliability and create infrastructure roadmap and portfolio of initiatives to achieve future stateTranslate business needs into technology requirements and define infrastructure architecture framework, standards and principlesBuild, optimize and maintain conceptual and logical infrastructure models and develop reference architecture to create and improve infrastructure systemsIdentify business improvements and undertake impact analysis and design modifications to existing infrastructure to support new solutionsSupport strategic initiatives to ensure that the organization is adhering to infrastructure standards and best practice, enabling consistent delivery and alignment with long term direction.Collaborate with internal and external personnel and provide expertise, determine project requirements and capabilities and strategize development and implementation timelines.Coordinate with project managers and business leaders regarding infrastructure requirements and create detailed plans for the integration of new systems architecture into existing infrastructure.Support solution architects to architect and deliver solutions.Research new technologies to determine which ones should be incorporated into the organization's infrastructure architectures.QualificationsBachelor's Degree in Computer Science or Information Management; Master's Degree preferredRelevant industry certification such as TOGAF, Microsoft Certified System Engineer, AWS certified considered an asset8+ years experience architecting, designing, and developing infrastructure solutions, including servers, storage, virtualization, kubernetes, DBaaS8+ years of progressive information management solutions and end-to-end development life-cycle support and SDLC processes5+ years experience delivering large scale IT infrastructure projects with direct architectural accountabilities for execution and deliveryPrevious experience in capital intensive industries and prior exposure to a business or non-IT related role is considered an assetExperience with emerging technologies and translating new trends into potential use casesProficient in ITIL strategy, network security, Network Components, Active Directory, and protocols.Possesses excellent knowledge and experience of various IT Infrastructure technologies (end user computing, hybrid computing, Infrastructure as Code (IaC), GitOps, Databases (including NoSQL), middleware, business continuity).Experience working in multiple, large, cross-functional teams or projects, and influencing senior level management and key stakeholders.Knowledge of all components of holistic IT infrastructure architecture, business re-engineering principles and processes, and basic knowledge of financial models and budgeting.Additional Information: Company DescriptionThe Ledcor Group of Companies is one of North America's most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes. But when you work for Ledcor, your experience will go far beyond the project. Do you want a career that means more? Join our True Blue team now!Employment EquityAt Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other identifying characteristic are encouraged to apply.Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging. Date PostedSep 3, 2021 1067 West Cordova Street, Vancouver, BC, Canada

Embedded Software Developer - FortiPAM

Fortinet, Burnaby, BC

DescriptionFortinet is looking for an Embedded Software Developer who is passionate in building a new product FortiPAM. FortiPAM provides Privileged Access Management and bastion host service for customers. It plays a key role in Fortinet's Zero-Trust solution. As an Embedded Software Developer, you would be responsible for owning, designing and developing components of the new product. You will join a high energy team that is creating compelling and innovative product for a wide variety of users. As a Fortinet Developer, you will learn about the latest advancements in network security - including remote server access, secret management and Cloud Management etc. You are customer focused and enjoy creating features that improve the lives of your users. You use and create tools that improve development processes, allowing you to focus on development of features that matter. Most of all, you are excited about the opportunity to learn, experiment, and drive the use of modern development tools. Job Responsibilities In this role at Fortinet, you will: • Design and Develop function modules for FortiPAM. • Support the user interface team with REST API development • Promote best practices within the team and organization • Provide improvement suggestions while using Fortinet products on a daily basis Job Skills Required • 3 years of overall software development experience with C/C++ • Expert level understanding of Linux systems development • Experience with networking and security • Strong communication skills (written and verbal) and team work spirit Assets: • Knowledge on TCP/IP and socket programming • Knowledge on inter-process communication • Knowledge on routers, network switch development • Knowledge on VNC, Remote Desktop Protocol development is a plus Education: • Bachelor's degree in Computer Science or equivalent experience. #GD #LI-HP1

Mechanical Project Manager

MountainCrest Personnel Inc., Vancouver, BC

Mechanical Project Manager: Harvey 2544 Our company is a leader in the delivery of professional consulting engineering, energy management, and engineering development services across Canada.With over five decades of industry-leading engineering expertise, our goal as a firm is to permanently reduce our clients’ environmental footprint through sustainable, cost-effective design solutions.This commitment has resulted in the creation of the largest block of verified carbon emissions savings of any Canadian consulting firm – something we are incredibly proud of! Company Benefits:The opportunity to work with an enthusiastic Mechanical and Electrical team.Career development opportunities.Collaboration with offices from Coast to Coast.Comprehensive health and dental benefits.An annual contribution towards an RRSP plan.A fitness allowance for gym memberships.Hybrid work environment The Opportunity:We are currently looking for a self-motivated Mechanical Project Manager to join our Vancouver office. This position plays a key role in manage mechanical engineering projects of various sizes and complexity in commercial, residential, and industrial buildings to deliver energy-saving, safe, and cost-effective solutions to clients.The Senior Mechanical Engineer will manage project activities from conception to completion and will be responsible to sign and seal documents and drawings. This is an excellent opportunity for someone who is looking to apply their skills and knowledge and to develop their professional career. What you’ll get up to:Initiate new business opportunities.Develop and foster client relationships for long-term growth.Ensure projects are managed successfully in terms of design and staff and that they are completed on schedule and on budget to meet or exceed client expectations.Work with clients to provide the best and most appropriate design solutions for their projects.Analyze client design proposals and specifications to determine cost effective solutions.Provide guidance to clients, technical staff and sub-consultants to ensure projects are technically sound and completed successfully.Coordinate with other disciplines internally as well as externally with consultants and architects.Ensure professional quality services in all facets of work.Provide quality and cost control during the design and construction process.Lead the project team to ensure technical accuracy of project deliverables.Provide mentoring to technical staff, assigning duties as required.Oversees the development of staff competence and assist in the training and teaching of new technicians and engineers.Manage project activities throughout lifecycle, including the allocation of adequate resources, documentation, and other factors necessary for success.Prepare and review specification and concept reports.Maintain project schedules and project cost summaries to track work progress, budge status and manpower resource utilization.Identify and address the need for additional services and fees to clients in a timely fashion.Work with the field review team during the construction phase and ensure ASHRAE compliance and LEED where applicable.Keep apprised of industry and technical trends, codes, and standards.Responsible for professionally sealing documents. Qualifications, Experience and Education:Post-secondary education in Mechanical Engineering or another relevant discipline such as Building Systems.Professional Engineering Designation (P. Eng.) in the Province of British Columbia.10+ Years of Engineering and/or design coordination experience in the consulting industry would be beneficial.Experience in multi-disciplined project coordination and management.LEED Certification is an asset. Required Skills:Must have experience leading project teams in designing major engineering projects.Excellent time management and project management skills.Needs to have good planning and organisational skillsMust have a self starter mentality and be willing to take ownership of complex engineering problems.Able to deliver accurate & consistent results in a complex and deadline driven environmentSupervisory background and proven leadership skills.Detailed understanding of project proposal writing.Strong interpersonal skills with ability to deal effectively with clients and other personnel.Working knowledge of AutoCAD and REVIT would be an asset.Require comprehensive knowledge of current engineering principles and practices, complemented with a strong knowledge of project management concepts and practicesExperience conducting site visits would be an asset.Able to communicate ideas and recommendations to non-engineer team members in a clear manner.Knowledge of Canadian Engineering standards.Excellent written and verbal English communications skillsHigh level of sound and independent judgment and reasoning.Ability to interpret and implement company policies and procedures. This is a fulltime position Salary is open depending on current experience Benefits package is available after 3 months probationary period

Mechanical Project Manager

MountainCrest Personnel Inc., Edmonton, AB

Mechanical Project Manager: Harvey 2545Our company is a leader in the delivery of professional consulting engineering, energy management, and engineering development services across Canada.With over five decades of industry-leading engineering expertise, our goal as a firm is to permanently reduce our clients’ environmental footprint through sustainable, cost-effective design solutions.This commitment has resulted in the creation of the largest block of verified carbon emissions savings of any Canadian consulting firm – something we are incredibly proud of! Company Benefits:The opportunity to work with an enthusiastic Mechanical and Electrical team.Career development opportunities.Collaboration with offices from Coast to Coast.Comprehensive health and dental benefits.An annual contribution towards an RRSP plan.A fitness allowance for gym memberships.Hybrid work environment The Opportunity:We are currently looking for a self-motivated Mechanical Project Manager to join our Vancouver office. This position plays a key role in manage mechanical engineering projects of various sizes and complexity in commercial, residential, and industrial buildings to deliver energy-saving, safe, and cost-effective solutions to clients.The Senior Mechanical Engineer will manage project activities from conception to completion and will be responsible to sign and seal documents and drawings. This is an excellent opportunity for someone who is looking to apply their skills and knowledge and to develop their professional career. What you’ll get up to:Initiate new business opportunities.Develop and foster client relationships for long-term growth.Ensure projects are managed successfully in terms of design and staff and that they are completed on schedule and on budget to meet or exceed client expectations.Work with clients to provide the best and most appropriate design solutions for their projects.Analyze client design proposals and specifications to determine cost effective solutions.Provide guidance to clients, technical staff and sub-consultants to ensure projects are technically sound and completed successfully.Coordinate with other disciplines internally as well as externally with consultants and architects.Ensure professional quality services in all facets of work.Provide quality and cost control during the design and construction process.Lead the project team to ensure technical accuracy of project deliverables.Provide mentoring to technical staff, assigning duties as required.Oversees the development of staff competence and assist in the training and teaching of new technicians and engineers.Manage project activities throughout lifecycle, including the allocation of adequate resources, documentation, and other factors necessary for success.Prepare and review specification and concept reports.Maintain project schedules and project cost summaries to track work progress, budge status and manpower resource utilization.Identify and address the need for additional services and fees to clients in a timely fashion.Work with the field review team during the construction phase and ensure ASHRAE compliance and LEED where applicable.Keep apprised of industry and technical trends, codes, and standards.Responsible for professionally sealing documents. Qualifications, Experience and Education:Post-secondary education in Mechanical Engineering or another relevant discipline such as Building Systems.Professional Engineering Designation (P. Eng.) in the Province of British Columbia.10+ Years of Engineering and/or design coordination experience in the consulting industry would be beneficial.Experience in multi-disciplined project coordination and management.LEED Certification is an asset. Required Skills:Must have experience leading project teams in designing major engineering projects.Excellent time management and project management skills.Needs to have good planning and organisational skillsMust have a self starter mentality and be willing to take ownership of complex engineering problems.Able to deliver accurate & consistent results in a complex and deadline driven environmentSupervisory background and proven leadership skills.Detailed understanding of project proposal writing.Strong interpersonal skills with ability to deal effectively with clients and other personnel.Working knowledge of AutoCAD and REVIT would be an asset.Require comprehensive knowledge of current engineering principles and practices, complemented with a strong knowledge of project management concepts and practicesExperience conducting site visits would be an asset.Able to communicate ideas and recommendations to non-engineer team members in a clear manner.Knowledge of Canadian Engineering standards.Excellent written and verbal English communications skillsHigh level of sound and independent judgment and reasoning.Ability to interpret and implement company policies and procedures. This is a fulltime position Salary is open depending on current experience Benefits package is available after 3 months probationary period Note: Applications will be sent to [email protected]

R&D Technical Writer - Tax Incentives Practice (Contract)

KPMG, Toronto, ON

OverviewAt KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.KPMG is currently seeking an information technology-minded Technical Writer to join its Tax Incentives Practice for a 6-month contract engagement. This opportunity has the potential to convert to permanent subject to performance. The specific opportunity is for a new or newer graduate with experience in Technical Documentation Writing. The individual will work alongside our KPMG Technical Experts (Engineers, Scientists and Software Developers) to conceptualize technical information into documentation for external clients. In this role, you will attend meetings with the likes of CTO's, Chief Architects and Software Developers to understand the client's R&D activities. Your KPMG engineering colleagues will identify software and/or engineering related activities that qualify for the SR&ED program. Following these meetings, your ability to quickly understand and contextualize new concepts such as software architectures, frameworks, system integrations, and new/improved algorithms will be instrumental. Once the necessary information has been obtained from the client, you will write technical reports to summarize the work discussed. What you will do Support our team of full-time professionals in writing technical reports that summarize work performed by our clients Attend and listen in on client interviews conducted by our own technical experts. These meetings are aimed at gathering pertinent supporting information which our experts will use to form compelling arguments to support SR&ED project claims Keeping up-to-date with innovative technologies and trends in the world of Information Technology, Artificial Intelligence, Machine Learning and Data Analytics. Translate Proof-of-Concept (POC) and other technical documentation such as test logs, project milestone reports into more concise technical summary reports Ask questions appropriately and listen effectively to understand the operational state of the technologies being supported Contribute to key decision making and improved processes around compliance while working closely with Lead Technical Writer and other team resources Deliver on projects in a timely manner while always keeping the team on track What you bring to the role Post-secondary degree in English, Communications, Journalism, OR relevant Information Technology training Excellent communication and exemplary collaboration skills Previous experience in technical writing, patent writing, or grant applications in a relevant industry (engineering, technology, etc.) and having worked in a matrixed environment is an asset Curious research mindset and demonstrated interest in technology or technical processes High comfort level with software/IT technology topics and related terminology Ability to work closely with clients of all training backgrounds and to manage client expectations. Ability to prioritize tasks for multiple clients to consistently achieve delivery milestones. A desire for self-improvement through continuous learning. MS Suite (PowerPoint, Excel) Experience using Confluence and Jira is a nice to have Ability to work independently to meet deadlines The successful candidate will: Be exposed to new and exciting technologies and state-of-the art innovations in a wide range of industries (computer science, information technology, FinTech, electrical engineering, etc.) Gain valuable business experience to complement your technical training Build and manage client relationships at multiple client levels, ranging from software developers to upper management Promote the advancement of scientific innovation and technology in Canada The Scientific Research and Experimental Development (SR&ED) program is one of Canada's largest tax incentive programs. It is intended to create a supportive environment for Canadians to carry out research and development (R&D) and foster technological innovation. The program has existed in one form or another for over 50 years. KPMG's Tax Incentives Practice (TIP) consists of a multi-disciplinary team of engineers and accountants that assist our clients to obtain tax savings through incentive programs like SR&ED Providing you with the support you need to be at your best For more information about KPMG in Canada's Benefits and well-being, click here. Our Values, The KPMG WayIntegrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here . If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to visit our accessibility page .

Technical Writer to develop documentation, user manuals, and user training for a new SAP Logistics/Supply Chain solution.

S.i. Systems, Ottawa, ON

Our client is looking for a Technical Writer to develop documentation, document help text, user manuals, and user training for a new SAP Logistics/Supply Chain solution. The Technical Writer must perform the following tasks: Develop MI Project documentation including business and functional requirements, project scope and estimates of effort and duration; Document help text, user manuals, technical documentation and web page content; Prepare document and user training ; Review documentation standards and the existing project documentation; Validate current documents for training development; Determine documentation requirements; Make plans for meeting documentation requirements; Gather information concerning the features and functions provided by the developers; Map the content for course outline; For documents and manuals: Assess the audience; Prepare a statement of purpose and scope; Develop a table of contents; Write the required contents; Prepare any required illustrations and diagrams; Coordinate illustrations and diagrams that are not prepared by the Technical Writer; and Design the layout; and Publish and add graphic to e-learning (uPerform or Enable Now). Apply

Senior Project Manager - Cyber Security

HeadSource International, Guelph, ON

Project Manager/Leader - Senior Responsibilities: Provides project management on large scale, complex, high profile and high risk projects for OPS I&IT initiatives. Ensures project deliverables meet clients’ business requirements on time, scope and budget, with a focus on cost-effectiveness, efficiencies and compliance with OPS project management methodologies and frameworks. General Skills Leads organizational development, strategy development, business planning, and Ministry funding requests. Gathers and develops requirements in order to create and maintain a detailed project schedule and/or integrated plan. Ability to monitor and forecast project costs and provide reporting and input to ensure targets are met Experience developing and managing project schedules, deliverables, and scope Ability to promote I&IT project management best practices and adherence to standard methodologies Demonstrated experience directing project teams to ensure project deliverables are delivered on time and adhere to government and ministry standards Extensive experience coordinating and monitoring project processes, and developing/communicating guidelines and procedures Resolves resourcing and inter-personal conflicts, negotiates changes to resourcing, ensures knowledge is shared among team members such as project objectives and deliverables are met. Develops complex project budgets based on multiple funding channels and cross ministry dependencies. Effectively manages large project budgets and ensures a high level of fiscal control and accountability including estimates, forecasts and reconciliation/confirmation of actuals. Proactively identifies potential risk events and issues before they occur so that proper mitigating strategies can be developed. Articulates and prioritizes issues and risks at senior executive levels and recommends mitigation strategies for decision makers. Establishes and participates in steering committee and stakeholder forums. Provides, project, program, and/or portfolio reporting to multi-stakeholders at senior executive levels. Uses appropriate strategies and actions to overcome resistance to change and capitalize on forces in support of change during all stages of projects - concept, definition, planning, implementation and close-out. Promotes OPS I&IT standards and best practices for project management to facilitate control of system quality, adherence to standard methodology and the control of the use of I&IT resources. Desirable Skills Knowledge and understanding of Project Management’s Institute’s Project Management Body of Knowledge Knowledge and understanding of Information Management principles, concepts, policies and practices Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards Ability to make recommendations on the acquisition of software, hardware, and technology resources Experience managing and coordinating project monitoring, anticipates and troubleshoots issues, provides ongoing expertise, resolves problems and provides project effectiveness Ability to identify conflict between project and functional areas and develops responses to successfully address conflict Ability to handle client relationships to manage expectations, provides updates as required, identifies potential conflicts between project and functional areas Must haves: Cyber security PIA experience Setting PMO experience Public sector (OPS BPS) AODA is preferred

Team Lead - Mechanical Engineering (Buildings)

WSP Canada, Toronto, ON

Embark on an exhilarating career journey with WSP! We are on the lookout for a dynamic Lead Plumbing Engineer! Picture this: 3 days a week in our Thornhill Office at the forefront of a whirlwind of exciting projects that require quick turnaround. These projects involve existing retrofit work, using your technical application of plumbing, drainage, and fire protection design expertise across commercial, institutional, residential, and industrial sectors. You will be leading a team of four technical staff members, doling out exciting project assignments, and providing unwavering support as the team tackles daily challenges. You will also be engaged in on-site project visits, face-to face interaction with clients, and have the chance to flex your technical capabilities and knowledge in an advisory role. Why WSP? A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer, Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada; Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things; A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.We offer attractive pay, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.#WeAreWSPA day in the life: Provide design, calculations, and technical support for the layout of plumbing and fire protection systems for building projects Size and layout domestic water, sanitary, storm, vent, and natural gas piping Size and layout sprinkler and standpipe systems based on hydraulic requirements of the systems Size and select domestic water booster pump sets, fire pumps, and sump pumps based on the hydraulic requirements of the associated systems Size domestic hot water heating equipment based on storage and recovery capacities Attend design meetings and coordinate design related work with other disciplines or consultants Conduct site investigations and prepare accompanying reports Convert markups into working CAD or Revit MEP drawings Review shop drawings and reply to requests for information submitted by contractors during construction phase Conduct routine site reviews during construction as part of the obligation to complete general reviews per OBC and to assure adherence to contract documentsWe'd love to hear from you if you have... Professional Engineer licensed in Ontario at a minimum. 10-15 years of experience in the design of plumbing, medical gases, and fire protection systems Well versed and familiar with applicable codes and NFPA standards for sprinkler and and standpipe systems including, but not limited to, the Ontario Building Code, NFPA 13-Standard for the Installation of Sprinkler Systems, NFPA-14-Standard for the Installation of Standpipe and Hose Systems, and NFPA 20-Standard for the Installation of Stationary Pumps for Fire Protection Strong working knowledge of AutoCAD MEP and Revit MEP Experienced with hydraulic calculation software Ability to travel to various project sites as required Willingness to be challenged with the resolve to "see projects to the end" WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

Project Officers - RD and Innovation

Exceldor Cooperative, Saint-Bruno-de-Montarville, QC

Exceldor Cooperative is looking for two Project Officers – R&D and Innovation to support the operations of its Saint-Bruno-de-Montarville plant. Part of the Quality, R&D, and Animal Welfare department, they will respond directly to the Director of R&D and Innovation. The main mandate of the R&D and Innovation Project Officers will be to independently manage research and development projects related to the design of new products, the improvement of existing products, and the optimization of product processes to meet the needs of internal and external clients.More specifically, the incumbents:Actively contribute to Exceldor’s growth by generating volume, margin and cost savings;Organize, lead and coordinate multidisciplinary project teams according to the company’s priorities;Ensure the management and follow-up of the projects entrusted to them;Liaise with the various departments involved in product development and other projects to deliver expected results (product, costs, earnings, etc.), within the expected timeframe;Ensure that updates on projects are communicated to the various stakeholders;Develop new product formulation based on business strategy;Ensure that product specifications are viable and meet the expressed need of the internal/external client, that cost and profitability meet the target and that timelines are respected;Conduct laboratory testing, coordinate and conduct production testing;Solve product development problems;Analyze results, write technical reports and make recommendations;Lead the organization and functioning of the internal sensory evaluation panel;Research external resources (suppliers, research centres, etc.) and meet with them to evaluate the recommendation of new ingredient suppliers and concepts. Bachelor’s degree in Food Science and Technology, Food Engineering or any other relevant field;A minimum of 5 years of experience in agri-food product development, including experience in project management;A relevant experience in the field of meats and/or in the development of overprocessed poultry products is considered an important asset;Excellent knowledge of CFIA processes, ingredients, legislation and standards (labelling, recipe formulation, meat cut nomenclature, etc.);In-depth knowledge of the best practices in food product development;Knowledge of research and development grant and tax credit programs;Proficiency in Microsoft Office Suite tools (Word, Excel, Outlook, PowerPoint);Basic knowledge of nutrition and the culinary arts;Bilingualism in French and English is essential for this position.

Senior Network Architect to lead the implementation of Zscaler Private Access (ZPA) for a professional services client

S.i. Systems, Toronto, ON

Our valued professional services client is looking for a Senior Network Architect to lead the implementation of Zscaler Private Access (ZPA)!Initial 1-year contract with strong probability for extension. 100% remote contract (in MST). 7.5 hours per day, Monday to Friday. ResponsibilitiesPartake in day-to-day project planning activities.Discovery and Data GatheringArchitecture and DesignPerformance and Capacity PlanningFunctional TestingTroubleshootingConfigurationOff-hour implementations (evenings and weekends)Creation of as-built documentationKnowledge TransferActively participate in maintaining existing client relationships.Participate in Technical implementations.Provide pre-and post-sales technical support to clients.Must-Have Skills5+ years’ experience as a Network Architect, Engineer, or similar role (i.e. infrastructure engineer)Demonstrated experience with Zscaler Private Access (ZPA)Demonstrated experience working with Microsoft VisioOne or more of the following certifications: Zscaler Cloud Professional Internet Access (ZCCP-IA)Zscaler Cloud Professional Private Access (ZCCP-PA)Cisco CCNA, CCIEAny Azure CertificationsAny AWS CertificationsCISSP, CCSP, CISA, CISM Apply

Lead Geotechnical Engineer - Vancouver (Lower Mainland)

WSP Canada,

We are a global leader in the Earth and Environment sector. Globally headquartered in Montreal, we proudly serve communities from coast to coast and beyond. We are 14,000 multidisciplinary professionals worldwide collaborating to protect and conserve natural landscapes, create firm foundations for communities to stand on, and champion sustainable development to combat climate change. As part of the team, you will have access to an unparalleled network of resources, expertise, and endless opportunities to collaborate on exciting projects with diverse teammates from marine biologists to geophysicists to geotechnical engineers and more.The Opportunity:WSP is currently seeking a highly motivated Lead Geotechnical Engineer to our Ground Engineering and Materials Team in Vancouver, BC. You will be part of a large, highly successful team, using your skills to assist in the management of various large-scale projects throughout BC and Yukon.Responsibilities will include: Working collaboratively with engineering staff on geotechnical consulting projects; Sharing technical knowledge across geographical boundaries to foster innovative project solutions; Leading and preparing geotechnical studies and engineering reports providing recommendations on various geotechnical aspects in projects, based on studies and project-specific work; Providing geotechnical engineering expertise to support multi-disciplinary projects such as highways, bridges, buildings, dams, industrial infrastructure, tunneling, etc.; Developing and leading projects requiring geotechnical investigation programs, prepare bidding documents, solicit bids, evaluate subcontractor submissions and support project engineers as part of their mandate; Assessing and evaluating geotechnical issues encountered, such as: settlements, liquefaction potential, slope stabilization, interstitial overpressure development, preferential flow, frost heave, excavation and backfilling procedures, etc.; Supporting field operations through supervision and monitoring of boreholes, in situ tests, piezocone soundings, reconnaissance trenches, as well as miscellaneous construction work such as soil embankment construction, subgrade compaction assessment, installation of geosynthetics, etc and Other tasks as needed as part of your role in the team.We'd love to hear from you if you have... A degree in Geotechnical Engineering from an accredited university. Registered, or eligible to be registered, as a P.Eng. with EGBC. A minimum of ten (10) years of relevant experience as a Geotechnical Engineer, Geomechanics Engineer, or related position. Knowledge of standard geotechnical software such as GeoStudio, Ensoft, Rocscience , or other similar software suites. Sense of initiative and be self-directed. Strong track record of managing and completing projects on time and on budget. Ability to perform critical evaluation of outputs for geotechnical analyses.CompensationExpected Salary (all locations): $ 99,300 - $ 168,900WSP Canada is providing the compensation range that the company in good faith believes it will pay for this position based on the successful applicant's education, experience, knowledge, skills, abilities in addition to the specific geographic location. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

Senior Engineer/Team Lead - Calgary Materials

WSP Canada, Calgary, AB

WSP is currently seeking an Senior Engineer - Team Lead for our Calgary Materials office. The ideal candidate will be capable of overseeing a group of engineers and technologists, and ensuring delivery of geotechnical, materials testing and environmental management services to local industry. Scope: Reporting to the Group Manager for Alberta Materials, the Team Lead will be responsible for the operational management and long-term development of the team, clients and related business development, oversight on technical quality, and delivery on projects. These responsibilities will be delivered within a framework that manages risks and prioritizes safety. We are seeking an individual with a strong operational background and excellent communication and interpersonal skills. The successful candidate will have the ability to thrive in a dynamic, challenging environment and provide sound leadership. S/he will be a key player in the organization, and have input in the overall direction of the Calgary Materials office. A Day in the Life Provide leadership and oversee the office, and ensure consistent high quality deliverables which satisfy client expectations Build, mentor and maintain a high level of team performance Lead business development with new and existing clients, establish and maintain client relationships - Develop and implement new business and marketing goals Prioritize project workloads and the management of internal resources Effectively communicate, reinforce and model company policies and procedures Effectively communicate with staff, clients and management Lead and provide oversight to multi-disciplinary project teams, in order to deliver high quality projects on time and within budget Participate in marketing efforts; prepare and present technical proposals - Participate in the scientific analysis/preparation or review of technical reports - Provide Safety LeadershipQualifications/Skills Bachelor degree in Geotechnical or Civil engineering (or equivalent); Advanced degree is highly desirable Currently registered or immediately eligible for registration with APEGA A minimum of 8-10 years' relevant experience in the consulting sector Demonstrated ability to manage operations and develop a team internally Demonstrated ability to establish and maintain client relationships Effective communication and interpersonal skills, management and leadership qualities Project management experience in a consulting environment, including ability with: project budgeting, cost forecasting Strong oral and written communication skills in English Demonstrated business management capabilities #WeAreWSP #LI-GBL WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

Senior Associate, Credit Risk Models - Financial Engineering & Modelling (Montreal)

Deloitte,

Job Type:Permanent Reference code:125065 Primary Location:Montreal, Quebec, Canada All Available Locations:Montreal, QC Our Purpose At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization. By living our Purpose, we will make an impact that matters. Be encouraged to deepen your technical skills...whatever those may be. Partner with clients to solve their most complex problems. Experience MyFlex and an agile work environment where work is what you do not where you do it. Would you like to further develop your career with our exponentially expanding Financial Advisory Service, Modelling and Value Advisory, Financial Engineering & Modelling (FEM) group? Are you up for the challenge to help the most sophisticated Canadian and international clients to solve their quantitative and modelling issues?What will your typical day look like?In this role you will help financial services industry (FSI) clients face quantitative issues with informed confidence. Using your deep technical skills and leveraging our global network of experts, you'll provide professional advice to our FSI clients in a wide range of situations. The result? Our clients will be better placed to take control and receive the best solutions to their complex challenges. Develop/validate/review Credit Risk models (e.g. AIRB, IFRS 9, CECL, adjudication/behavioral scoring models and CCAR models) based on industry best practices. You will also be able to learn and work in other quantitative and analytical areas such as credit modeling, forecasting and stress testing, customer behavior modeling, and new innovations such as Machine Learning and Artificial Intelligence.About the teamDeloitte's Financial Advisory practice delivers highly specialized advisory solutions for companies facing critical business events where significant value is at stake, in every phase of the economic cycle. Our work is often high profile, high impact, and highly rewarding. If you're looking for a challenge and an opportunity to grow your career alongside the best and brightest in the industry, you'll find it in Financial Advisory at Deloitte. Broaden your skills. Broaden your reach. Broaden your career. It's all possible at Deloitte.Enough about us, let's talk about youYou are someone with: Minimum 1-2 years of relevant experience spent within a credit risk model development or model validation team at a major financial institution Solid academic background with a PhD or Master's Degree in Mathematical Finance, Finance, Financial Engineering, Financial Economics or other relevant post graduate degree Due to the nature of the role having interactions with National & Global clients, bilingualism in French and English is required for this position. Solid knowledge of common practices in credit risk, including expected loss (PD, LGD, EAD) methodologies; Solid knowledge of supervisory/regulatory requirements as it pertains to credit risk models, including IFRS 9 Ability to program in pertinent languages, such as Excel, SAS, R, and python Canadian travel required Total RewardsThe salary range for this position is $75,000 - $113,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life. Be yourself, and more. We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance. You shape how we make impact. Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be. Be the leader you want to be Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader. Have as many careers as you want. We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.The next step is yours At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative . We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We'd love to hear from you! By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally. Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.Job Segment: QC, Developer, Equity, Engineer, Financial, Quality, Technology, Finance, Engineering

Senior cyber security adviser with GIAC, CISSP or equivalent certification to provide cybersecurity requirements for a project initiative for an airline in

S.i. Systems, Toronto, ON

Our client is a seeking a Senior cybersecurity adviser with GIAC, CISSP or equivalent certification to provide cybersecurity requirements for a project initiative for an airline industryDuration April 2024 to March 2025. Location Toronto or Montreal. WORK MODE: Hybrid work: 3 days/week in office presence, 2 days per week : remoteMust HavesGIAC, CISSP, Security + or other equivalent certificationcybersecurity controlsRisk frameworks and their applicationResponsibilitiesAssess projects and initiatives to evaluate residual riskProvide cybersecurity requirements to projects and initiativesReview security solutions and offer security recommendationsContribute to the development documentation, monitoring, and maintenance ofinformation security standards, policies, and protocolsAct as a cybersecurity integrator the extended cybersecurity and privacy teamsAct as a SME for RFI/RFP engagementsProvide periodic operational and management reports Apply

Lead Cloud Architect

Manulife Financial Corporation, Toronto, ON

Sr Manager Cyber Security Prog

Rogers, Brampton, ON

Sr Manager Cyber Security Prog Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:We are looking for a strong leader to join Information & Cyber Security Unit as Sr Manager, Cyber Security Program.Our mandate is to ensure we consistently work as One Rogers to deliver excellence with urgency through disciplined execution. Our approach focuses on the quality end-to-end experience of our employees and customers, sustainable performance and value and continuous improvement. In addition to being able to manage simultaneous complex programs, successful candidates should be able to lead, mentor and manage a team of project management professionals in delivering various project programs. What you will be doing: Manage a cybersecurity project management team. Build and foster a trusted partnership with sponsors and key stakeholders, proactively managing stakeholder relationships. Manage and provide program oversight and governance, partner with stakeholders to understand priorities and resource needs. Own, direct, manage, and oversee the daily delivery components of complex program(s) /project(s). Proactively review the performance of projects within the program, working with all stakeholders to mitigate issues and risks to deliver on scope, schedule, and cost objectives. Ability to lead and motivate a team of Project Managers by providing guidance, direction and coaching to achieve work objectives and improve performance and skills Ability to set annual performance targets for individuals and the team, setting development plans and conducting performance reviews. Provide regular visibility to project status (key decisions, dependencies, issues, risks, metrics) on a standard cadence through status reporting and project reviews. What you have: Previous experience in end to end management of large-scale complex program management in medium and/or large organizations or consulting firms. Experiencewith Agile framework and methodology Previous experience with people management experience with demonstrated success in coaching and developing high performing teams. Experience managing program/projects involving cyber security, IT and network teams. Experience in every phase of projects, including initiating, planning, execution, monitoring & controlling and closing all technical, fiscal, and administrative functions of projects. Project Management Professional (PMP) Certification required. Proficiency in Microsoft Office product suite with advanced skills in MS Excel. What's in it for you? We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: Competitive salary & annual bonus Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs. Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores. Paid time off for volunteering Company matching contributions to charities you support Growth & Development Opportunities: My Path: self-driven career development program Rogers First: priority in applying to internal roles of interest Wellness Programs: Homewood employee & family assistance program Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions Low or no-cost fitness membership with access to virtual classes Our commitment to the environment and diversity: Work for an organization committed to environmental protection Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great. This is a hybrid work position and will require you to be in office three days per week. Schedule:Full time Shift: Day Length of Contract: Not Applicable (Regular Position) Work Location:8200 Dixie Road (101), Brampton, ON Travel Requirements: None Posting Category/Function: Technology & Information Technology Requisition ID: 306104 At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ . Successful candidates will be required to complete a background check as part of the hiring process. Posting Notes:Technology#LI-ED1Location: Brampton, ON, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Cyber Security, Equity, Project Manager, Consulting, Network, Security, Finance, Technology

Team Lead - French Support

Equest, Montreal, QC

"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun!" The Opportunity: We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help. We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules. And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests. The Role: As a Team Lead - Bilingual Support , you will be responsible for providing guidance, coaching and support to your team. In addition, you will be providing remote and on-site support and training to our clients that use our software both in English and French . This is a r emote work opportunity based out of Quebec (Montréal area preferred) and requires travel to customer sites in Canada, the US, or the Caribbean. This position will support mostly our Quebec based clients. Half of your work will be done from home, the other half you will be traveling to the dealership's site as part of the installation team. Job Requirements: Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner. Logging and documenting all customer interactions within our ticketing system and escalating matters as required. Collaborating with other groups/departments to streamline service delivery. Identify opportunities to drive process improvements that positively impact the client's experience. Develop knowledge and understanding of our software and the supporting Infrastructure. Achieve program certification within your primary group within 6 months, and additional program certification/s within 18 months, up to PBS Certified Professional status. Maintaining a high level of punctuality as well as a consistent, reliable attendance standard. Achieving and exceeding KPI targets and other Metrics defined by the department. Available to travel as and when the need arises throughout the US and Canada. Keeping abreast of Software enhancements and new released, by attending Apogees and reviewing release notes. Assisting and training current as well as new staff members. Maintaining and contributing knowledge-based articles including informational articles, how-to's, troubleshooting guides and FAQs. Escalating Incidents, Problems, and Enhancement tickets to our development team. Ticket/ Queue Management - Reviewing and actioning outstanding tickets as required. Problem Management - Define, address, and manage the root cause of a problem, to help prevent further issues. Communicate and coach direct reports on daily performance and quality & quantity of work, behavior, punctuality, and attendance standards within the team. Analyze and evaluate KPI targets and other Metrics defined by the department, and use results for performance reviews, to help develop Analysts and improve team performance. Manage/coordinate client escalations and communications. Escalate client as well as staffing issues and concerns to the Program Manager. Collaborating with other team leads to ensure adequate staffing levels are scheduled and maintained. Commit to an ongoing personal development and cross-training as recommended by the Program Manager. Create a positive workplace culture. Qualifications: Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing. Strong Leadership and coaching abilities Strong time management & organization skills. Strong decision making and analytical abilities. Strong detail orientation. Excellent computer skills with a proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc. Ability to work independently and within a team environment. College Diploma. Must have Valid Drivers license. Previous customer service, helpdesk or dealership experience will be considered an asset. Over 3+ years of PBS experience, Dealership/Automotive or leadership experience within a customer support environment What we offer: Internal promotion and growth opportunities An education department dedicated to helping you with professional and personal development The opportunity to travel Free parking Staff events Competitive annual base salary Bonus for product certification up to $4,800 per year Great referral bonus Staff discounts with GM, Dell, Goodlife and more. Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

Associate Lead| Regina,SK

Hudson's Bay Company, Saskatoon, SK

The role of an Associate Lead will have an integral part of the overall customer experience strategy by supporting the selling and service operations within Hudson’s Bay. As an Associate Lead you will manage the department and store performance through direct development of associates with consistent coaching and mentoring for optimal sales results. As an Associate Lead you will partner with the Manager and have ownership for a function or department and will assist in providing enhanced leadership presence and improve store accountability. You Will: Build and maintain long-term relationships with our customers, providing an exceptional shopping experience which includes; greeting customers, offering assistance, directing customers to merchandise, sharing product suggestions and additional product information by offering alternative options.Lead a merchandise department within the store by demonstrating advanced product knowledge and customer service Provide coaching and training to associates on the team and throughout the store as neededExecute activities related to store initiatives to offer customers additional products and services related to merchandise category mixSupport in proper zoning and scheduling of associates within the department and make adjustments as required based on changing prioritiesEmpower associates to provide solutions for customer inquiries escalating when necessaryExecute on all corporate policies and procedures including Occupational Health and Safety and Loss PreventionYou Are: A customer champion. Consistently delivers a high standard of customer service and can be relied upon to put the customer first. Constantly seeks new opportunities to build and improve relationships and understand customer needs. Proactively solicits feedback from customers to determine solutions. Inspires others to serve customers in creative ways. Builds exceptional customer relationships.Relied upon by peers and teams as a role model for this trait. Has a clear view of how the different abilities, background and cultures of team members work together. Takes an active interest in coaching and mentoring others.Fosters a performance culture with those they collaborate with to deliver positive outcomes across the organization.You Have: Previous leadership experience in managing selling teams within a multi-channel customer contact centerDemonstrated experience in motivating and developing a high performing team.Excellent verbal and written communication skills; effective presentation skills.Strong prioritization and time management skills Ability to be flexible and adapt to a constantly changing environment.A self motivated leader who takes initiative to support customer and associate experienceShowcase development and ongoing interest in pursuing a management / leadership position with the organizationYour Career:Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator!Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporateA culture that promotes a healthy, fulfilling work/life balanceBenefits package for all eligible full-time employees (including medical, vision and dental)An attractive employee discount Thank you for your interest with HBC. We look forward to reviewing your application.HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing non discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,compensation and training.HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

Lead Enterprise Architect: Application Portfolio Management – Global Wealth and Asset Management

Manulife Financial Corporation, Toronto, ON

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementHybridJob DescriptionThe OpportunityAre you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.We are looking for an experienced and highly motivated Enterprise Architect to join Manulife’s Global Wealth and Asset Management Enterprise Architecture team. Our purpose in Architecture is to enable our segment to be best-in-class in all technology practices and to leverage its scale and innovation to delight clients, lead the market, and be recognized as a business and technology leader in the financial services sector. Simplify, standardize and scale are key tenants as we develop pragmatic, effective and scalable architectures, standards, practices, tools, and services based on serving all the GWAM teams. The role will push forward GWAMs Cross-Enterprise Enterprise architecture vision by creating guidance and mechanisms that enable the company to think firm-wide when considering capabilities development. You'll work closely with business, product, and technology partners to translate long-term objectives into designs that fuel firm-wide reuse and convergence. You will specifically lead the vision of managing the application portfolio within Global Wealth and Asset Management; you will also be a key member of the architecture strategy team and develop cross-enterprise target state roadmaps.Our Manulife / John Hancock family is going through an exciting, yet challenging metamorphosis. We are transforming from a wise 130-year-old company into an agile 130-year-young company. This is a journey, and to quote T.S. Elliot; “The journey, Not the destination matters...”. On this journey, we expect all to bring their knowledge, skills and experience as a team and, when we don’t know, we will learn.Within the Manulife family, our team is within Global Wealth and Asset Management and as a segment we believe the truth is in the numbers. We believe it’s time to change the investment game. To do it differently by focusing on the value we bring our clients, rather than on the usual topics of performance and fees. We have just surpassed $1 trillion in assets under management with a diverse range of both public and private asset classes. Our segment is global and have operations in North America, Asia and Europe and we serve a diverse range of clients from our own on-balance general account assets to institutional, retirement and retail.The right individual will be a proactive, self-starter that enjoys and thrives when connecting people and technology to solve complex problems at-scale. You will analyze, model, and develop complex and high-level architecture plans that require the integration of multiple technologies and coordination of functional areas across the organization. If you have a passion and skill for long-term end-to-end thinking balanced with crafting architecture increments that enable value for customers now, this opportunity is for you! The Enterprise Architecture team within the Architecture organization is responsible for defining the building blocks and target-state cross-enterprise vision that helps GWAM avoid duplication and optimize architecture. We are an organization that values diverse and big thinking, rewards both behaviors and delivery, and focuses on growth and continuous improvement - all in support of Manulife’s mission to help clients and one another succeed. This role is a unique opportunity to join a team and company at the beginning of a multi-year platform transformation whose work will have direct impact on company direction, our customers, and our industry.What you’re good atLeading the vision of managing the application portfolio, including driving application portfolio roadmaps, program governance, data management, and total cost of ownership in alignment with distributed teamDeveloping Data Management and Governance Processes for Application Portfolio Management data including: collaboration with data owners and data stewards, innovating new ways to build and maintain data quality, and understanding the meaning of all attributes at a field and at an aggregate levelDriving executive reporting for application assessment and analysis by lines of business; drawing insights from the data and creating actionable efforts to improve key metricsAssisting in developing new metrics to describe the Application Portfolio healthDevelop architecture roadmaps to help plan transformational initiativesCollaborating with Product, Finance, Strategy and Technology teams to craft architecture that enables business and technology visionDemonstrating business capability model across domains as a basis for effective collaboration between the Business and IT in managing the application portfolioPartnering with business and technology subject experts to translate business requirements into technological solutionsEnsuring vitality of segment application portfolio through periodic reviews and assessments in collaboration with a diverse set of collaboratorsDesigning systems to support flow of data through the organization by participating in or leading in producing conceptual, logical, and component-level architectures and associated artifactsDeveloping and managing Technology Standards, focusing on preferred technology to be used for capabilities across the SegmentDeveloping an integrated view of shared capabilities across different groups/regions and within the Segment, identifying and highlighting cross-region and cross-functional dependenciesCollaborating with Solution Architects and delivery teams to capture backlog items relating to Application Portfolio Management and Technology StandardsConnecting your business and technical insights to develop innovative proposals for evolving Manulife’s platforms, introducing new products or capabilities, or improving processes that benefit the firm or its customersAdvising on potential exciting technologies and trends - monitor and analyze industry, technology and market trends to determine their potential impact or application for the organizationDeveloping and maintaining relationships with senior collaborators to promote relevant and effective usage of Enterprise Architecture, ensuring value of its deliverablesDelivering architecture within Agile delivery model - through innovation and continuous improvementWhat you haveAbility to own architecture and influence strategic direction and vision for the futureStrategic thinking - ability to understand contexts, identify patterns and trends, and analyze impact of different change factorsStrong data management and data governance process implementation skillsDesire and ability to understand diverse business domains and develop architectures that meet the current and anticipated business needs across a broad set of partnersAbility to evaluate new technologies and know the latest industry trendsExperience working in global, complex, customer-oriented IT environmentBusiness acumen - in-depth knowledge of the end-to-end wealth and asset management process, industry trends and regulatory requirementsGood judgment and the ability to handle high pressure situations.Knowledge of various methods and frameworks for analysis and design of Business, Operating and Management models, with practical experience in applying them for developing Enterprise and function specific Business and Application ArchitecturesExperience addressing operational and non-functional concerns (e.g. horizontal & vertical scalability, performance, maintainability, load distribution, resilience, recovery, security and privacy)Experience with Cloud Native Architecture and Infrastructure PatternsKnowledge of the enterprise technology space: languages, frameworks, and techniquesRefined presentation and communication skills and expertise interfacing and communicating effectively with both engineers, product managers and executivesStrong consulting skills in a variety of areas - methods and frameworks for developing strong data management practices, strategic roadmaps (both Business and IT), EA practice, Business Process Modeling, Change Management, Enterprise Architecture and IT Governance, Enterprise Shared Services discovery, IT Strategic planning and Technology ModernizationExposure to some or all of the following experiences is desired:Domain Knowledge of Business Capabilities: Retirement, Retail, Institutional Investment ManagementAsset and Wealth management operations platforms and technologiesCloud Services and Big Data PlatformsAgile methodologies (SAFe, Scrum) and iterative developmentOur commitment to youValues-first cultureWe lead with our Values every day and bring them to life together.Boundless opportunityWe create opportunities to learn and grow at every stage of your career.Continuous innovationWe invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.About Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsThe annual base salary for this role is listed below.Primary LocationToronto, OntarioSalary range is expected to be between$107,730.00 CAD - $200,070.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.