Overview of salaries statistics of the profession "Machine Tool Sales Engineer in Canada"

The Hydro Small Services and Operations & Maintenance Manager responsible of the business development and growth related to this important sector of activities for the ANDRITZ Hydro Service and Rehab business in Canada. In this important role, the Hydro Small Services and Operations & Maintenance Manager will report directly to the Leader of Small Services and O&M.   What will you do ? Two main areas of responsibilities form the core of this role in our Canadian team.  Sales, Proposals and Project Execution:In collaboration with the company shared services:•    Prepares bids for Small service and O&M opportunities, including responsibilities for all technical and commercial aspects;•    Reviews and approves all bids and purchase orders within ANDRITZ standards;•    Supports or leads directly the contract negotiations with the clients;•    Manages and follow-ups projects’ details handled by team members;•    Ensures customer satisfaction, on time delivery, and project execution excellence;•    Develops tools and KPI’s (dashboard) to monitor the performance of its activities;•    Prepares and delivers presentations and uses of internal marketing tools for customer visits;•    Participates to periodic internal reviews with management.    Business development:In collaboration with the Hydro Business development team:•    Supports the Senior VP and Small Services and O&M leader with the preparation on the annual business plan;•    Develops an annual plan of customer visits to promote Andritz’s Small Services and O&M offerings and capabilities;•    Keeps good business with key and strategic clients and obtain periodically their assessment;•    Promotes and introduces the numerous solutions/tools developed by the Andritz Hydro task force;•    Promotes and prioritizes the negotiation and implementation of O&M Master (or Long Term) Service Agreements with strategic clients. Why do you fit the profile?Successful teams share objectives, and they also share values! In addition to your strong skills and experience, we need someone with high motivation, a positive mindset, and a willingness to be part of our team.  The ideal candidate should be willing to work in a complex, fast-paced environment, with evolving priorities. Result and solution-oriented candidates who follow through with ideas and commitments will perform well within ANDRITZ. As our projects have large scopes, your determination will be valued with us. •    5-10 years of experience in project management, operation & maintenance, business development related to engineered/manufactured products and aftermarket services;•    Bachelor’s degree in mechanical or electrical engineering or equivalent experience;•    Member of professional engineering authorities, P. Eng., OIQ (an asset);•    Knowledge of the hydro market in Canada and/or the USA (an asset);•    Experience in the management of operation and maintenance for hydro plants (an asset);•    Background in sales, proposals, and customer interaction;•    Commercial contract knowledge and negotiation skills;•    Project management, leadership skills, and ability to manage a team and follow up on deliverables;•    Proven experience and accomplishments in large projects management;•    Results driven and oriented;•    Experience in a multidisciplinary environment as a system engineer, sales manager, business developer on more than one project at a time;•    Proven track record dealing with customers or job experience as a customer (preferably in hydro utilities or independent power producers);•    Advanced written and verbal communication skills. •    Fluency in French & English;•    Availability to travel, as required (mainly in Canada); The following is an asset:•    Knowledge of products, technical aspects and market related to hydroelectric business;•    Knowledge of Andritz Hydro compact machines’ designs and products. What  do we offer ?•    base salary•    Competitive group insurance program (life insurance, health, dental, travel)•    Registered Retirement Savings Plan with the employer contribution•    Competitive vacation policy Did you know?Andritz Hydro is: Over 170 years of experience in turbine design Over 471,000 MW of installed and upgraded capacity Over 32,000 turbine units delivered Over 125 years in electrical engineering 65 representative offices worldwide More than 7000 employees worldwide including 310 in Quebec Over 50 Compact Hydro units per year A complete range of designs up to 800 MW 20 manufacturing sites worldwide 10 test beds worldwide *Legal status to work in Canada is required. 

#RELOCATION fully covered to a beautiful municipality in Yukon. Welcome to an exciting opportunity in the heart of this stunning region, where rivers that wind through our landscapes meet the vast expanses of the Arctic and Pacific Oceans. Here, as Utility Maintenance Operator, you will be responsible for ensuring the steady supply of pure and refreshing water for our entire community. Join us in this crucial mission to provide exceptional water quality to our municipality, where every drop matters to all our residents. Here's how you'll be involved behind the scenes:Operation and Maintenance of Systems:Operating, calibrating, maintaining, and repairing all water supply and sanitation systems, including pumping, circulation, and pressure regulation facilities, as well as groundwater wells, water reservoirs, wastewater treatment facilities, and sanitary and storm sewer lift stations.Operating, monitoring, inspecting, and maintaining water and sewer treatment, collection, and distribution systems.Managing operational and control methodology to ensure system integrity.Testing and Calibration:Assisting in programming, testing, and maintenance of alarm and monitoring systems, including SCADA system controls and related alarm systems.Conducting quality tests and chemical, physical, and bacteriological water sampling to ensure pure drinking water, adjusting parameters with precision.Assisting in routine and emergency repairs of water distribution and sanitation systems.Using maintenance tools and heavy equipment, including excavators, loading machines, and snow removal trucks.Management and Documentation:Noting daily readings, logging irregularities, and maintaining accurate records.Contributing to the development of standard operating procedures, establishing a solid plan for asset management, all while drawing energy from the region’s rivers.Participating in the maintenance of supply inventory, timely procurement, and purchase of replacement products in accordance with procurement procedures.Occupational Health and Safety:Maintaining the order and sanitary aspects of treatment plants, creating an environment as pure as the water itself and adhering to established safety standards with the integrity of an experienced navigator.Complete operations with any other related tasks. Benefits of this position:Relocation expenses covered, allowing you to immerse yourself in our community like a drop of water reaching the ocean.Yukon is in the top five Canadian territories and provinces with the lowest tax rates in Canada.With enchanting landscapes and a variety of activities, you won't want to go to bed. This works out perfectly, because one day a year, the sun stays present for a full 24 hours! Requirements:Level 2 EOCP Water Treatment Certificate, demonstrating your commitment to excellence like the powerful current of a river.Three years of experience in a Class 1 or higher facility, elevating your expertise to unparalleled heights.Class 3 driver's licence with approval for air brakes and heavy trailers.Experience operating heavy equipment such as excavators, loading machines, and snow removal trucks.In-depth knowledge of wastewater collection systems and intermediate water distribution and wastewater treatment systems.Experience operating SCADA systems and in a municipal water utility environment is an asset.Professional skills such as carpentry and welding, as well as good mechanical skills, are also an asset. Profile sought:Ability to work independently with minimal supervision; you prioritize tasks based on current needs.Proactivity and attention to detail; you have strong problem-solving skills and find appropriate solutions to each situation one drop at a time.Ability to work outdoors in various weather conditions.Effective, courteous communication, and positivity to provide excellent customer service.Excellent interpersonal skills; teamwork is a real advantage in the field. Interested in this position? Email your application to Hammad Hassan at [email protected] quite what you’re looking for? Check out all our other job opportunities at www.bedardressources.com. Come back often, as new positions are added every day!

Our client is seeking a SR Data Engineer with Python experience to support the analytics initiatives prioritized by the Business Intelligence Steering Committee Responsibilities:Understand the business requirements to identify and define problems to solve.Collaborate with data analysts to ensure data availability in required structure and format.Analyze data to discover trends and patterns using statistical techniques.Develop algorithms and/or models to transform data into actionable insights.Utilize data visualization techniques to present information effectively.Contribute to defining best practices and standards for data engineering.Collaborate with the Business Intelligence Steering Committee (BISC) to prioritize analytics initiatives.Support the development and implementation of enterprise data management programs.Work within a team environment or independently to deliver on analytics initiatives and data management projects.Manage time efficiently and adapt to changing priorities and tight deadlines.Must Haves:8+ years as a Data Engineer with Python experience.Data architecture Data wrangling and business intelligence tools (e.g., Power BI, Incorta).Data analysis using text, comparative, trend, sentiment.Statistical packages for analyzing datasets experienceAnalytical models and data structuring for model usage.Nice to Haves:Based in EdmontonSQL Server experience and knowledge of SQL.Background in pension administrationAgile Methodologies and with Team Foundation Server (TFS) for code management.Experience analyzing and transforming survey data.Machine learning and predictive analytics. Apply

Description: As Canada's largest diversified mining company, Teck is committed to providing the world with essential resources safely and sustainably. We have a rich history of consistently driving innovation, harnessing cutting-edge technology, and cultivating a dynamic environment that empowers our employees to shape the future. Reporting to the Supervisor, End User Computing, our Desktop Support (Site Support) is a Tier 2 end-user support position. This role is based at our Richmond office which oversees the development of our proprietary hydrometallurgical technology. It primarily consists of in-person support and will remain, in-person and in-office 80-100% of the week. This is a part time contract, consisting of 3 days a week. Our ideal candidate is a jack-of-all trades, with a customer service orientation and focus on technology. Retail sales, or service industry, is a great foundation to build the kind of client-first approach we need. However, deep technical proficiency is definitely required. Your customers will range from operators to engineers to scientists; the ideal candidate would have experience providing support in an enterprise environment. There will also be remote support of the Vancouver and Calgary head office to fill any free cycles that may come up. Leadership Competencies: Be an outstanding teammate. The Tier 2 team is between 8 and 12 people strong (across the country), and teamwork is critical in our success. Customer Service. Site Support is a service-first team, and exemplary customer service, especially when under pressure, is a key asset of all successful members. Be ready to grow. One common theme among successful current and past team members is a desire to learn and grow. This is not a role to stagnate in! Be adaptive. Teck is a massive enterprise with many different moving parts, procedures, systems, and technologies that can take over a year to feel comfortable among; an ideal candidate will be calm under these circumstances, and able to adapt to a wide variety of situations. Resourcefulness. Finding answers can be difficult, as with thousands of applications used throughout the enterprise, knowing the right places to look and people to ask is often as meaningful as technical skill. Well presented. This role may put you in front of executives and people of importance, being well-dressed and presentable is key, one should have a good handle on how to present and hold themselves in a variety of situations. Self-starter. While we are a tight-knit team, being able to buckle down and working proactively with no prompting is important, as there is plenty to do. Proactive and forward thinking. Ability to think creatively, of other elements that need addressing, and handling mundane tasks that are less exciting is important. Responsibilities: Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures Complete new hire onboarding which includes provisioning IT assets, access and permissions Refreshing and replacing machines Receive, handle and perform upkeep of tickets and requests from ServiceNow, providing positive incident resolution that meets the needs of customers Updating internal team documentation and externally facing knowledge base articles as needed Liaise with multiple teams, tiers, groups, and areas of the business every day to complete tasks, incidents, and other project work Working with hardware and software vendors to verify timely product delivery, and ensuring that new equipment is installed and ready to operate on schedule Maintain important records efficiently and accurately, including service tickets, request history, asset records, and internal and external documentation Contribute to the continued growth of the team; helping to implement documentation, policies, and procedures. This includes thinking creatively on how to improve processes Review and maintain stock levels to an adequate degree, ensuring availability without over-expenditure Analyzing and making recommendations regarding hardware and software standardization when possible Qualifications: A bachelors degree in Arts, Computer Science or Engineering, diploma or technical certificate or equivalent professional experience At least 2-4 years experience providing Tier 2 support Excellent and extensive technical resolution skills Confidence in resolving Tier 2 (and some Tier 3) issues in Windows, including application specific errors, and issues that arise in a sophisticated SCCM/AD/Azure multi/hybrid-DC environment Thorough understanding and history supporting Windows 10, Office 2016/9 MSI, O365 CTR, and O365 Online (aka MS365) Advanced familiarity with tools such as: ServiceNow, Azure Online, TeamViewer, SCCM, Active Directory (and Azure AD), Desktop Authority is preferred Working with, fixing, and configuring WDS/SCCM imaging workflows is preferred Experience with PowerShell scripting and other methods of software automation is preferred Experience supporting multi-function Xerox printers, notably Alta Link models is considered an asset Experience with a purchasing/requisitioning system is beneficial Recent history supporting Apple in the Enterprise, using JAMF and Intune is desirable Professional certifications from BCIT or HDI (Desktop Support Technician or Support Centre Analyst), CompTIA or Microsoft (MCITP, MTA, MCSA, MCSE) Experience working in an ITIL V3 framework is preferred Excellent organizational, interpersonal, and written and verbal English communication skills are required Recent experience working in a large (5000+) person organization is beneficial Able to perform multiple tasks simultaneously, including handling interruptions, and returning to and completing tasks in a timely manner Experience working in a process-oriented organization Possesses positive, professional interpersonal skills Ability to easily adapt to, and learn, new technologies Some experience in a customer-facing role such as retail, hospitality, or other service-based role, even early in career Spanish fluency is considered an asset About Teck At Teck, we value diversity. Our teams work collaboratively and respect each person's unique perspective and contribution. Qualified applicants interested in joining dynamic team are encouraged to submit a resume and cover letter electronically. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted. Teck is a diversified resource company committed to responsible mining and mineral development with major business units focused on copper, steelmaking coal and zinc, as well as investments in energy assets.Teck has been named one of Canada's Top 100 Employers for the six consecutive years. Teck has also been named to the Forbes list of the World's Best Employers for the past two years and is one of Canada's Top Employers for Young People . Headquartered in Vancouver, Canada, its shares are listed on the Toronto Stock Exchange under the symbols TECK.A and TECK.B and the New York Stock Exchange under the symbol TECK. #LI-JK1 Learn more about Teck at www.teck.com or follow @TeckResources Job Segment: Technical Support, Coal Mining, Computer Science, Technology, Mining, Part Time Apply now »

Description: As Canada's largest diversified mining company, Teck is committed to providing the world with essential resources safely and sustainably. We have a rich history of consistently driving innovation, harnessing cutting-edge technology, and cultivating a dynamic environment that empowers our employees to shape the future. Reporting to the Supervisor, End User Computing, our Desktop Support (Site Support) is a Tier 2 end-user support position. Our ideal candidate is a jack-of-all trades, with a customer service orientation and focus on technology. Retail sales, or service industry, is a great foundation to build the kind of client-first approach we need. However, deep technical proficiency is definitely required. Your customers will range from operators to engineers to scientists; the ideal candidate would have experience providing support in an enterprise environment. There will also be remote support of the Vancouver and Calgary head office to fill any free cycles that may come up. This role is based at our Richmond office which oversees the development of our proprietary hydrometallurgical technology. It primarily consists of in-person support and will remain, in-person and in-office 80-100% of the week. This is a part-time contract, consisting of 3 days a week. Leadership Competencies: Be an outstanding teammate. The Tier 2 team is between 8 and 12 people strong (across the country), and teamwork is critical in our success. Customer Service. Site Support is a service-first team, and exemplary customer service, especially when under pressure, is a key asset of all successful members. Be ready to grow. One common theme among successful current and past team members is a desire to learn and grow. This is not a role to stagnate in! Be adaptive. Teck is a massive enterprise with many different moving parts, procedures, systems, and technologies that can take over a year to feel comfortable among; an ideal candidate will be calm under these circumstances, and able to adapt to a wide variety of situations. Resourcefulness. Finding answers can be difficult, as with thousands of applications used throughout the enterprise, knowing the right places to look and people to ask is often as meaningful as technical skill. Well presented. This role may put you in front of executives and people of importance, being well-dressed and presentable is key, one should have a good handle on how to present and hold themselves in a variety of situations. Self-starter. While we are a tight-knit team, being able to buckle down and working proactively with no prompting is important, as there is plenty to do. Proactive and forward thinking. Ability to think creatively, of other elements that need addressing, and handling mundane tasks that are less exciting is important. Responsibilities: Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures Complete new hire onboarding which includes provisioning IT assets, access and permissions Refreshing and replacing machines Receive, handle and perform upkeep of tickets and requests from ServiceNow, providing positive incident resolution that meets the needs of customers Updating internal team documentation and externally facing knowledge base articles as needed Liaise with multiple teams, tiers, groups, and areas of the business every day to complete tasks, incidents, and other project work Working with hardware and software vendors to verify timely product delivery, and ensuring that new equipment is installed and ready to operate on schedule Maintain important records efficiently and accurately, including service tickets, request history, asset records, and internal and external documentation Contribute to the continued growth of the team; helping to implement documentation, policies, and procedures. This includes thinking creatively on how to improve processes Review and maintain stock levels to an adequate degree, ensuring availability without over-expenditure Analyzing and making recommendations regarding hardware and software standardization when possible Qualifications: A bachelors degree in Arts, Computer Science or Engineering, diploma or technical certificate or equivalent professional experience At least 2-4 years experience providing Tier 2 support Excellent and extensive technical resolution skills Confidence in resolving Tier 2 (and some Tier 3) issues in Windows, including application specific errors, and issues that arise in a sophisticated SCCM/AD/Azure multi/hybrid-DC environment Thorough understanding and history supporting Windows 10, Office 2016/9 MSI, O365 CTR, and O365 Online (aka MS365) Advanced familiarity with tools such as: ServiceNow, Azure Online, TeamViewer, SCCM, Active Directory (and Azure AD), Desktop Authority is preferred Working with, fixing, and configuring WDS/SCCM imaging workflows is preferred Experience with PowerShell scripting and other methods of software automation is preferred Experience supporting multi-function Xerox printers, notably Alta Link models is considered an asset Experience with a purchasing/requisitioning system is beneficial Recent history supporting Apple in the Enterprise, using JAMF and Intune is desirable Professional certifications from BCIT or HDI (Desktop Support Technician or Support Centre Analyst), CompTIA or Microsoft (MCITP, MTA, MCSA, MCSE) Experience working in an ITIL V3 framework is preferred Excellent organizational, interpersonal, and written and verbal English communication skills are required Recent experience working in a large (5000+) person organization is beneficial Able to perform multiple tasks simultaneously, including handling interruptions, and returning to and completing tasks in a timely manner Experience working in a process-oriented organization Possesses positive, professional interpersonal skills Ability to easily adapt to, and learn, new technologies Some experience in a customer-facing role such as retail, hospitality, or other service-based role, even early in career Spanish fluency is considered an asset About Teck At Teck, we value diversity. Our teams work collaboratively and respect each person's unique perspective and contribution. Qualified applicants interested in joining dynamic team are encouraged to submit a resume and cover letter electronically. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted. Teck is a diversified resource company committed to responsible mining and mineral development with major business units focused on copper, steelmaking coal and zinc, as well as investments in energy assets.Teck has been named one of Canada's Top 100 Employers for the six consecutive years. Teck has also been named to the Forbes list of the World's Best Employers for the past two years and is one of Canada's Top Employers for Young People . Headquartered in Vancouver, Canada, its shares are listed on the Toronto Stock Exchange under the symbols TECK.A and TECK.B and the New York Stock Exchange under the symbol TECK. #LI-JK1 Learn more about Teck at www.teck.com or follow @TeckResources Job Segment: Technical Support, Coal Mining, Computer Science, Part Time, Technology, Mining Apply now »

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.Job Description:Role Summary:Are you an experienced and versatile Senior or Lead Software Engineer with a wide range of technical skills and a passion for driving innovation? If you excel in a collaborative environment and are eager to contribute to innovative projects, we have an exciting opportunity for you to join our dynamic team!What you will do:Make critical coding judgments to ensure high quality and scalable solutions, such as implementing caching strategies, designing for performance and scalability needs, writing unit and integration tests, developing APIs, and conducting code reviews. Additional responsibilities include working with container orchestration platforms like Kubernetes and API development frameworks such as API Platform.Analyze, investigate, and recommend solutions for continuous improvements, process enhancements, identify pain points, and more efficient workflows. Create templates, standards, and models to facilitate future implementations and adjust priorities when necessary.Demonstrate that you are a collaborative communicator by fearlessly and confidently speaking up, bringing people together, facilitating meetings, recording minutes and actions, and rallying the team towards a common goal.Utilize Jira and Confluence to efficiently manage project workflows, track progress, and facilitate collaboration. Collaborate effectively with cross-functional teams, using Agile methodologies for project development.Motivate and lead teams to achieve goals through delegation, effective communication, and setting a positive example.What do you need to succeed?Bachelor’s degree, or diploma in Computer Science, Software Engineering, with a minimum of 10 years’ experience in related field.Strong experience in ML Pipelines, Model Registry in AWS and general experience with Machine Learning in the industryExtensive experience designing, implementing, and managing CI/CD pipelines and automation workflows using Jenkins. A strong working knowledge of Jenkins configuration, plugins, and capabilities is required.Proficiency in Git, Bitbucket, Java, Python, and conducting code reviews.Strong understanding of Agile methodologies and project management tools like Jira and Confluence.Advanced knowledge of AWS services (such as S3, Lambda, SageMaker) and serverless architectures.Familiarity with Remote Management Tools, SSH, and Console View.Preferred Skills / Assets:Familiarity with containerization and orchestration technologies like Docker and Kubernetes.Experience evaluating the performance of ML modelsKnowledge of IAM and access management in AWS.Previous experience with test-driven development and unit testing.Excellent problem-solving and analytical abilities, with a proactive approach to challenges.Excellent communication skills (both written and oral), combined with strong interpersonal skills.Canadian Enhanced Reliability Clearance is required.The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results. Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected] Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.Salary Range:82,000/82 000 - 135,000/135 000Job Category:IT - Application DevelopmentPosting End Date:09/05/2024

Manager, Information Technology & Integration Requisition ID 2024-11720 Department Food Services Employment Type Temporary Time Type Full-Time Hiring Range $70,099 - $87,623 Job Category Food Services Job Location : Location CA-ON-Waterloo Overview Term: 1 Year The Manager, and Information Systems & Integration is a member of the UW Food Services (UWFS) strategic team and a key support member of our operational team. They are accountable for the provision of technical infrastructure and services for all areas of UWFS. This includes the development, integration, maintenance, assessment, and refinement of UWFS information infrastructure, physical and data processes and integration across the department. The incumbent will also oversee the technical processes of our internal accounts payable and accounts receivable, payroll integration, events and catering software, and inventory software integration as it pertains to food cost data and inventories. An emerging focus is the use of tools and systems to enable collaboration and improved communication among multiple stakeholders in UWFS. During the absence of other departmental administrative or supervisory staff, the incumbent may assume other duties as required This position is contingent on funding. This position requires the candidate to be on campus. Responsibilities General AccountabilitiesWork closely with the leadership team, managers/supervisors, and administrative support staff to implement effective operating strategies that maintain a clear flow of information throughout the departmentAccountable for the identification, acquisition, testing, implementation, programming, maintenance and support of appropriate technology for the full department, including support for the core accounting system (currently Sabertooth Technology; QS2 & FSO), desktop hardware and software, audio visual, digital messaging boards, kiosks, printing, paging and other shared equipment for use in UWFS, mobile and handheld devices, online collaboration tools, and the functionality of the UWFS web spaces, internal to the department and external Collaborate with IST to implement systems-based solutions and supporting technical requirements for UWFS. This includes understanding developing technology trends and issues and incorporating it into business and technology planningOversees the integrity, reliability, security, and appropriateness of the point-of-sale (POS) or transactional technology Collaboration and open communication with the Watcard office, which is critical to the success of UWFS. The systems must be user friendly, cost-effective, and timely for campus units and staff. Examples of this includes implementation of cash registers, debit /credit transactional equipment, digital menu software integration, vending machine and off-campus partner transactional technology, touch screen ordering or kiosks, on-line ordering integration, point of sale and transaction improvements and any other systems or innovative business and technology practicesWorks in close association with the WatCard department to establish a comprehensive service agreement that ensures a supportive relationship with software and hardware solutions for all POS systems. This includes the uninhibited flow of information between the two departments on pricing, reporting, new products, and trainingProvides financial framework for budgeting and infrastructure for reporting requirements and department IT needsKey access administrator for the department; manage key distribution or collection requests including building access technologiesSuper database administrator for Food Service software (Sabertooth Technology; QS2 & FSO); knowledge of programing, network configuration and data security. Also, maintains an efficient database for inventory, pricing analysis, receipt analysis, payroll/payrates and seniority lists as primary administrator. In collaboration with Software provider and IST, ensure that systems are up-to-date and proper data management and storageLeadership & StrategyIndependently works with FS staff to identify emerging technology-based business practices to ensure that UWFS has the appropriate technology and business infrastructure to work effectively with employees and their customersParticipates in the development of business plans, goals, and strategic objectives to ensure Food Services technologies keeps up with the trends. Recommend and oversee system implementations/upgrade and process improvement projects that drive forward the strategic objectives of Food Services Ensures the provision of excellent service and support across various processesProvides direction and leadership through the development, training, implementation and maintenance of systems and deployment across the department and campusDevelops short-term and long-term plans for the evolution of Food Services data and information systems including management of the long-term Food Services Information Systems Roadmap as well as in depth project plans for current initiativesThe incumbent supports the system team to ensure accurate and appropriate reports are developed and maintained throughout the year to meet operational, analytical and strategic needs of the department and facilitates the effective use of these resources to;Maintain good vendor relationshipsOversee the review and maintenance of information systems to determine policy and proceduresCoordinate system lifecycle management decisions and rationaleParticipate in the Food Services pricing and inventory strategic meetings and discussions on menus, pricing and product and service analysis; ensures accuracy and quality of UWFS reports, statistics and data is used effectively within UWFSParticipates in Catering and Conference strategic discussions on the analysis and process of information to ensure effective flow of information and efficiencies in processRelationship and PartnershipDevelops and maintains a strong working relationship with IST, Telephone Services and Watcard based on a deep understanding of UWFS business and technical needs, current trends in technology and an understanding of the UW technical infrastructure, standards, and toolkitsDevelops and maintains strong relationships with Marketing and Events team to support technology leadership, direction, and training in supporting communication mediums i.e., UWFS webpage, social media, digital menu and messaging boardsDevelops and maintains strong working relationships with other departments as needed where systems integrations across units occur or joint projects are underway (e.g., HR, Finance, Watcard)Develops productive, collegial working relationships with the UWFS managers to provide leadership and direction on technical and infrastructure issues Will be a key resource in implementing unit or system wide changes to processes, systems, and capability in partnership with other leaders in UWFS as appropriateDevelops and maintains strong relationships with external vendors and are well positioned to provide feedback that influences the roadmap of purchased software products and to negotiate effectively where services from vendors are neededOther direct supporting functions include internal collaboration for the following initiatives:Digital menu board implementation, training, and ongoing platform creation.Assisting in electronic survey support with hardware and software solutions.Pricing analysis through information and solution modelsPayroll systems as it relates to system changes or adjustmentsCatering and accommodation software as it relates to maintenance, system changes, upgrades, or modifications with the software providerTo support these functions the Manager, Information Systems & Interfration needs to know a wide variety of hardware and software tools, system development processes, administration and business processes, new technologies and change control processesAvailable to address with urgency issues that compromise the flow of information (i.e. power outages or other disruptions due to unforeseen circumstances)Management of UWFS Technologies and SystemsDevelops process to ensure system changes are appropriately scoped, prioritized, developed, tested and implemented in a controlled mannerThe incumbent is responsible for management of core administrative software (Sabertooth Technology; QS2 & FSO) as it relates to the system and setup including the administration of systems with head office, system processes and guidelines, creation of new requirement requests and troubleshooting system issues and process problemsIn conjunction with the department areas, the incumbent is responsible for management of all core communication software as it relates to the system and setup including the administration of systems, creation of screen templates and system guidelines, creation of new requirement requests and troubleshooting system issues and process problems (i.e. digital menu boards, on-line ordering app, information kiosks, internal ordering and communication systems including all office technology)Accountability for security access to UW systems as they relate to UWFS and subsequent new systems for staff, including UW Camera hardware and software & security alarm systems & electronic keys fob systemsMaintenance and upgrades of other UWFS systems not part of core administration or communication systems, (example: holiday program, grab n’go ordering, asset management, etc.).Troubleshoots and maintains of all updates, and production needs related to current and new systemsIn close collaboration with the Watcard office, the incumbent is responsible for ensuring Wartard support structure is in place to coordinate POS software updates, reports, full integration with UWFS technologies, hardware, and other technical supportMaintains and manage all product/pricing data bases, including P.O.S. configuration processesTechnology support of UWFS internal and external websites Qualifications University or College Degree preferably in Computer Science, Math or EngineeringMinimum five years technical experience, preferably in a hospitality or retail environmentMinimum five years’ experience in process management improvement and change managementMinimum five years managing, coaching, team leading and developing direct reportsMinimum five years of experience with systems implementation, multi-relational database management, integration, and supportRelevant work experiences in a computerized food service purchasing or related industry would be an assetStrong communication, interpersonal and organizational skillsMust possess strong analytical skills, business-focused to identify strategies and techniques for meeting UWFS goals while adhering to financial and other business-related concernsThe ability to foresee problems and implement and/or recommend solutionsThe incumbent must possess a mature perspective, patience and judgement in order to respond to the requests and questions from other department staff, other University departments and external vendorsThe ability to be flexible and adapt to new technologies and software as requiredThe incumbent will have a good working knowledge of the following:Windows Operating SystemsDatabase ManagementExperience in a Windows environmentExperience with common office computer hardwareA range of common software programs including Excel, Word, Windows, Access, the Internet and e-mailMust be detail oriented and possess excellent time management skillsThe knowledge and ability to work independentlyThe ability to receive and provide instructions orally and in writingExperience in the repair of PC’s, hardware and software installation is requiredKnowledge of Sabretooth technology would be an assetExperience with troubleshooting and training employees on new system and softwareKnowledge of wireless network, cloud storage, active directory users, computers and other system of data storage and communicationsKnowledge of inventory and costing proceduresExperience working with cash registers, debit /credit transactional equipment, digital menu software integration, vending machine and off-campus partner transactional technology, touch screen ordering or kiosks, on-line ordering integration, point of sale and transaction improvements and any other systems or innovative business and technology practices Equity Statement The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is co-ordinated within the Office of Indigenous Relations. The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at [email protected] or 519-888-4567, ext. 45935. Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMSwww.icims.com