Overview of salaries statistics of the profession "Legal Contact Centre Advisor in Canada"

PURPOSE OF JOB This Technical Customer Support position is a frontline Call Centre/Chat role that will assist in facilitating solutions of all services and troubleshooting technology, computer hardware, peripheral and software related issues to both external customers as well as store associates. For technical calls, this role requires applying a systematic review, accurate diagnosis and problem solving of hardware and software related issues. Recommends tech service paths to customers based on information to provide the customer with the most convenient service. The Services Advisor Representative will utilize information on file or through previous experience to respond to technical inquiries from Customers. They will make recommendations and facilitate accepted solutions through correct service paths to customers to resolve their services request and/or repair their device including Remote, in store or on-site IT Solutions. They will be responsible for selling and sharing the value of services including services subscriptions. The objective of this position is to provide the highest level of customer service and enhance the product ownership experience through the resolution of service and technical related issues. PRIMARY DUTIES AND RESPONSIBILITIES • Receives inbound calls/chats from customers for information on services, tech services and/or advanced troubleshooting of technical products using defined problem-solving methodology • Actively engage in service solutions sales. Facilitate appropriate solutions to ensure customer loyalty. Check for existing cases and construct individual case reference files and updates case management data base / logs, documents new case or updates case information • For remote IT pathway can explain benefits of offers to customers • Charge customers remotely (via link) for services • Checks for subscription validation in customer files in ETS • Assists customers in connecting to remote platform • Assists in managing remote que and handing off tickets to available technicians • Schedule customers in booking tool for tech repair services • Document product concerns; track and forward to Team Manager • Filter problem using listening and probing skills to determine root cause. • Provide information, data and direction to the path options as required. • Research for relevant product / repair information. • Perform follow ups on existing cases and close cases as appropriate. • Diagnoses end user problems using systematic listening and probing approach • Consults internal tools, computerized data base, manuals, circulars or internal resources for information on resolution procedures • Provides information and direction as required for simple problem resolution • Initiates dispatch procedure for hardware pickup / shipment as appropriate for limited product line • Review updates regularly to remain current with product offerings • Is required to remain current on new developments and changes through ongoing circular, e-mail, manual review; attends training updates as required by industry certifications or company requirement PHYSICAL DEMANDS / WORKING CONDITIONS • Ability to cover business needs to support program (confirm hours; eventually 24/7) RECOMMENDED QUALIFICATIONS Knowledge / Skill Requirements: • Excellent communication (oral and written), interpersonal, organizational, and presentation skills. • Professional and courteous manner. • Ability to work independently and within a Team environment from home and office with minimal supervision. • Ability to multi-task and work in a very fast paced environment. • Extraordinary customer service orientation • Must be adaptable to change • Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution • Ability to coordinate and communicate effectively with other business partners to maintain exceptional high service levels in a demanding environment • Maintains constructive working relationships despite differing perspectives • Ability to negotiate skillfully in difficult situations with both internal and external groups • Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner • Ability to take initiative with strong learning skills and easily adapts to new or different changing situations, requirements or priorities • Computer literate with Windows, MAC, iOS, Android based Operating Systems experience. • Technical understanding of Internet, search engine, and networking required. • Familiar with AS400 environment • Proficient using MS Office, excel, word, PowerPoint, etc. • Strong working knowledge of computer hardware and software issues • Bi-Lingual English/French. • Familiarity with remote diagnostic software and ability to use it effectively for the purposes of fulfilling job requirements. Experience: • 1 year of help desk or 1 year technical troubleshooting plus a minimum of 2 years customer service experience preferred. Education: • Post secondary education in a related field preferred • A+ certification preferred Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537 #bringyourpassion

Hours 37.5 Workplace Model Hybrid Pay Details We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.Department Overview Supporting and helping is at the heart of everything we do at our contact centres, and we're proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers. Alongside caring colleagues and supportive leaders, you'll have opportunities to grow and make a meaningful difference to our customers, our communities and our business. Job Details What You'll DoAs the voice of TD, you'll be passionate about understanding our customers. Whether you're assisting in-bound customers with account inquiries or resolving an issue by recommending a TD product or service, you'll help us offer personalized support to our customers whenever they need it. You'll consistently deliver legendary customer service by making it easy, creating value, and delivering trusted advice to our customers. As a valued member of our Contact Centre Team, you will: •Make people's day: strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutions. •Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns. •Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets. •Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role. Job Requirements What You Need to SucceedWe're proud to work with a group of diverse colleagues. If you have relevant experience that isn't mentioned below, tell us about it in your resume or cover letter. •High School Diploma or equivalent • Bilingual: French & English •Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.) •Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics. •Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.). •Flexibility, resiliency, and a positive attitude when responding to challenging situations. •Ability to work both independently and as part of a team. •Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices. Additional Information We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague DevelopmentIf you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. Training & OnboardingWe will provide in-person training and onboarding sessions to ensure you've got everything you need to succeed in your new role. Interview ProcessWe'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. #LI-NACO #IN-NACO NOC: 14201 This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French. Company Overview Our ValuesAt TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. Making Your Well-being a PriorityA supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best. Our Total Rewards PackageOur Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. How We WorkAt TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they'll always have access to the TD community and experience our culture of care. Who We AreTD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. Inclusiveness Our Commitment to Diversity, Equity, and Inclusion At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. Accommodation Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. How We're Helping Make an Impact in Communities TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. We look forward to hearing from you!

Hours37.5Workplace ModelHybridPay DetailsWe’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.Department OverviewSupporting and helping is at the heart of everything we do at our contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers. Alongside caring colleagues and supportive leaders, you’ll have opportunities to grow and make a meaningful difference to our customers, our communities and our business.Job DetailsWhat You’ll DoAs the voice of TD, you’ll be passionate about understanding our customers. Whether you’re assisting in-bound customers with account inquiries or resolving an issue by recommending a TD product or service, you’ll help us offer personalized support to our customers whenever they need it. You’ll consistently deliver legendary customer service by making it easy, creating value, and delivering trusted advice to our customers. As a valued member of our Contact Centre Team, you will:Make people’s day: strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutions.Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.Job RequirementsWhat You Need to SucceedWe’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.High School Diploma or equivalentBilingual: French & English Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).Flexibility, resiliency, and a positive attitude when responding to challenging situations.Ability to work both independently and as part of a team.Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.Additional InformationWe’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Colleague DevelopmentIf you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we’re committed to helping you identify opportunities that support your goals.Training & OnboardingWe will provide in-person training and onboarding sessions to ensure you’ve got everything you need to succeed in your new role.Interview ProcessWe’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.#LI-NACO #IN-NACONOC: 14201 This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French. Company OverviewOur ValuesAt TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.Making Your Well-being a PriorityA supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.Our Total Rewards PackageOur Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.How We WorkAt TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they’ll always have access to the TD community and experience our culture of care.Who We AreTD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing - and so will you.InclusivenessOur Commitment to Diversity, Equity, and Inclusion At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. How We're Helping Make an Impact in Communities TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. We look forward to hearing from you!

Hours 37.5 Workplace Model Hybrid Pay Details We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.Department Overview Every single day is an adventure! Within TD's Contact Center, you'll find a community of colleagues helping TD's 25+ million customers to achieve their life goals. Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do. You'll support customers and internal/external partners with a variety of financial services through inbound and outbound calls, and digital channels. Grow, learn and lead; beyond your day-to-day work, you'll be supported with professional development and encouraged to build an exciting career at TD. You'll help deliver a legendary experience to our business, our customers' lives and our communities.Job Details It starts when you pick up the phone or log in online. With each conversation, you'll be playing one of the most important roles supporting our customers' happiness with the bank. Every day, you will: •Provide customers with the best solutions and offer advanced guidance and expertise on how TD's digital assets can help them to meet their financial needs now and in the future. •Deliver outstanding service and/or sales support with moderately complex transactions related to financial products and services with the aim to provide complete and correct solutions the first time. •Play a key role in addressing concerns and providing subject matter guidance to customers and/or partners; and be accountable for problem solving and/or raising matters to the appropriate people. •Work towards achieving set goals while being an ambassador for innovation by offering legendary experiences and trusted advice. •Gather and analyze data to identify and help solve complex problems; use sound understanding of process/policy risk when recommending exceptions outside general guidelines •Work effectively as a team, use and learn from each other's knowledge and support your co-workers to resolve customer issues. Bring your whole self to work and have fun! This is your chance to define every new day, embrace the adventure and make a meaningful contribution that helps to deliver results and accomplish great things for your career and the customers of TD! Most importantly, you'll be our voice at TD. Every phone call you answer, every message you send is your chance to shine! Job Requirements •High school diploma and one (1) or more years of relevant experience •Advanced skills and expertise in a variety of advice and service related activities to provide customers / partners with advice on transactions, activities and product features •Sound communication skills to communicate unusual and/or complex content in a clear manner •Possess computer & multi-tasking skills •Thrive in a dynamic and time-sensitive environment •Advanced knowledge of our business and understand the functions of our various business areas •Passionate and engaging individual with a desire to consistently and compassionately deliver superior customer experience Company Overview Our ValuesAt TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. Making Your Well-being a PriorityA supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best. Our Total Rewards PackageOur Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. How We WorkAt TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they'll always have access to the TD community and experience our culture of care. Who We AreTD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. Inclusiveness Our Commitment to Diversity, Equity, and InclusionAt TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. AccommodationYour accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. How We're Helping Make an Impact in CommunitiesTD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. We look forward to hearing from you!

Posting Title BAND 2 - Labour Relations Advisor Position Classification Band 2 Union N/A Work Options Location Burnaby, BC V3J 1N3 CA (Primary)Salary Range $74,300.00 - $105,000.04 per annum Close Date 4/1/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Public Safety & Sol General Ministry Branch / Division BC Liquor Distribution Branch Job Summary Labour Relations Advisor Band 2About the BCLDB:The BC Liquor Distribution Branch (LDB) is one of two branches of government that provide oversight for the beverage alcohol and non-medical cannabis industries in the province. The LDB is responsible for the wholesale distribution of liquor and cannabis, and operates the retails brands BCLIQUOR and BC Cannabis Stores.The LDB is committed to government's goals of making life better for people in B.C., improving services, and ensuring a sustainable province for future generations. The revenue generated by the LDB helps fund essential public services like health care, education, and community programming. Learn more on the LDB careers page. In Human Resources (HR), we support a large, distributed organization with a range of services from our Talent & Compensation, Organizational Development & Change, Employee Relations and Investigations, and Occupational Health and Safety teams. You'll get the opportunity to flex your skills in supporting retail, warehouse, and corporate office environments with a unionized employee base. In HR, we know that ensuring employees feel valued and respected and providing opportunities for learning and development is how our business is able to drive efficiencies and profitability.About this role:The Labour Relations Advisor reports to the Senior Manager, Employee Relations. The individual in this position provides expertise, leadership and direction to, and on behalf of, the Liquor Distribution Branch, with respect to the interpretation and administration of collective bargaining agreements, compliance with labour, employment and human rights laws, policies and procedures, workplace accommodation matters, and managing in a unionized environment.The Labour Relations Advisor is responsible for providing guidance to management on matters relating to workplace conflict and employee misconduct. The role requires that they conduct workplace investigations, respond at Step 2 of the grievance process, prepare files for expedited arbitration, recommend actions to be taken on disciplinary matters, and draft disciplinary letters.Labour Relations Advisors contribute options for resolution to potentially contentious employee relations matters that may be costly and/or precedent-setting in nature. They are also expected to brief the Senior Managers and the Director, Employee Relations & Investigations with information relating to contract administration and management recommendations for contract amendments during collective bargaining.A criminal record check is required.Successful candidates must be able to travel overnight within the Province of British Columbia.For complete details about this opportunity, including accountabilities, please refer to the attached job description, also located in the Additional Information section at the bottom of the posting.An eligibility list for permanent or temporary future opportunities may be established.Due to growth within the team, this posting is for 2 Regular, Full-Time Vacancies.Position requirements:Education and Experience:Degree, diploma, certificate or formal coursework in Human Resources or related discipline such as labour relations, employee relations, administrative law, or investigations etc. with a minimum of one (1) year of recent, related experience* as a Labour Relations practitioner, with experience relating to labour relations best practices in a unionized work environment.ORThree (3) years of recent, related experience* as a Labour Relations practitioner as above.*Recent, related experience must have occurred within the last 5 years and must include the following: Experience leading and directing workplace investigations into matters such as employee misconduct, breaches of the collective agreement, and/or policy breaches. Experience applying due diligence regarding legal implications and applying various Acts, and policies to a variety of labour relations situations such as employment and human rights law. Preference may be given to those candidates with any of the following: Experience with third party interventions - conducting reviews and/or appeals. Providing advice and assistance to management on discipline, dispute resolution, grievances, and conflict management. Developing and delivering presentations. Experience researching and compiling information in preparation for, and during, the collective bargaining process. Experience preparing investigation files, disciplinary letters, and other related correspondence. Application instructions:To be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined in the position requirements section above. Applicants selected to move forward in the hiring process may be assessed on the knowledge, skills, abilities and competencies as outlined in the attached Job Description. Applicants must meet the requirements as described below to be considered: A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process. Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying. For specific position-related enquiries, please contact Jennifer Robinson, HR Advisor, Talent & Compensation at 604-252-6332.Only applications submitted using the BC Public Service Recruitment System on this website will be accepted. For more information about how to create or update your profile, please refer to the attached Application Instructions or refer to the Job Application page on the MyHR website. If you are experiencing technical difficulty applying for a competition, please send an e-mail to [email protected] before the stated closing time, and they will respond as soon as possible to assist you.Note: Applications will be accepted until 11:00pm Pacific Time on the closing date of the competition.Working for the BC Public Service:The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.This position is eligible for flexible work arrangements, such as a hybrid work combination of in-office and work-from-home, following the guidelines established for flexible workplaces .The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service is an award-winning employer and offers employees competitive benefits, great learning opportunities and a chance to engage in rewarding work with exciting career development options. For more information, visit What the BC Public Service Offers .Job Category Leadership and Management

Labour Relations Advisor Band 2 About the BCLDB: The BC Liquor Distribution Branch (LDB) is one of two branches of government that provide oversight for the beverage alcohol and non-medical cannabis industries in the province. The LDB is responsible for the wholesale distribution of liquor and cannabis, and operates the retails brands BCLIQUOR and BC Cannabis Stores. The LDB is committed to government's goals of making life better for people in B.C., improving services, and ensuring a sustainable province for future generations. The revenue generated by the LDB helps fund essential public services like health care, education, and community programming. Learn more on the LDB careers page. In Human Resources (HR), we support a large, distributed organization with a range of services from our Talent & Compensation, Organizational Development & Change, Employee Relations and Investigations, and Occupational Health and Safety teams. You'll get the opportunity to flex your skills in supporting retail, warehouse, and corporate office environments with a unionized employee base. In HR, we know that ensuring employees feel valued and respected and providing opportunities for learning and development is how our business is able to drive efficiencies and profitability. About this role: The Labour Relations Advisor reports to the Senior Manager, Employee Relations. The individual in this position provides expertise, leadership and direction to, and on behalf of, the Liquor Distribution Branch, with respect to the interpretation and administration of collective bargaining agreements, compliance with labour, employment and human rights laws, policies and procedures, workplace accommodation matters, and managing in a unionized environment. The Labour Relations Advisor is responsible for providing guidance to management on matters relating to workplace conflict and employee misconduct. The role requires that they conduct workplace investigations, respond at Step 2 of the grievance process, prepare files for expedited arbitration, recommend actions to be taken on disciplinary matters, and draft disciplinary letters. Labour Relations Advisors contribute options for resolution to potentially contentious employee relations matters that may be costly and/or precedent-setting in nature. They are also expected to brief the Senior Managers and the Director, Employee Relations & Investigations with information relating to contract administration and management recommendations for contract amendments during collective bargaining. A criminal record check is required. Successful candidates must be able to travel overnight within the Province of British Columbia. For complete details about this opportunity, including accountabilities, please refer to the attached job description, also located in the Additional Information section at the bottom of the posting. An eligibility list for permanent or temporary future opportunities may be established. Due to growth within the team, this posting is for 2 Regular, Full-Time Vacancies. Position requirements: Education and Experience: Degree, diploma, certificate or formal coursework in Human Resources or related discipline such as labour relations, employee relations, administrative law, or investigations etc. with a minimum of one (1) year of recent, related experience* as a Labour Relations practitioner, with experience relating to labour relations best practices in a unionized work environment. OR Three (3) years of recent, related experience* as a Labour Relations practitioner as above. *Recent, related experience must have occurred within the last 5 years and must include the following: Experience leading and directing workplace investigations into matters such as employee misconduct, breaches of the collective agreement, and/or policy breaches. Experience applying due diligence regarding legal implications and applying various Acts, and policies to a variety of labour relations situations such as employment and human rights law. Preference may be given to those candidates with any of the following: Experience with third party interventions - conducting reviews and/or appeals. Providing advice and assistance to management on discipline, dispute resolution, grievances, and conflict management. Developing and delivering presentations. Experience researching and compiling information in preparation for, and during, the collective bargaining process. Experience preparing investigation files, disciplinary letters, and other related correspondence. Application instructions: To be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined in the position requirements section above. Applicants selected to move forward in the hiring process may be assessed on the knowledge, skills, abilities and competencies as outlined in the attached Job Description. Applicants must meet the requirements as described below to be considered: A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process. Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying. For specific position-related enquiries, please contact Jennifer Robinson, HR Advisor, Talent & Compensation at 604-252-6332. Only applications submitted using the BC Public Service Recruitment System on this website will be accepted. For more information about how to create or update your profile, please refer to the attached Application Instructions or refer to the Job Application page on the MyHR website. If you are experiencing technical difficulty applying for a competition, please send an e-mail to [email protected] before the stated closing time, and they will respond as soon as possible to assist you. Note: Applications will be accepted until 11:00pm Pacific Time on the closing date of the competition. Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace. This position is eligible for flexible work arrangements, such as a hybrid work combination of in-office and work-from-home, following the guidelines established for flexible workplaces . The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452. The BC Public Service is an award-winning employer and offers employees competitive benefits, great learning opportunities and a chance to engage in rewarding work with exciting career development options. For more information, visit What the BC Public Service Offers .Job Category Leadership and Management Additional Information Labour_Relations_Advisor

Posting Title PARALGL 18 + 10% - Paralegal Position Classification Paralegal R18+10% Union N/A Work Options Hybrid Location Vancouver, BC V6B 0N8 CA (Primary)Salary Range $74,601.83 - $79,941.79 annually Close Date 4/4/2024 Job Type Regular Full Time Temporary End Date 6/27/2025 Ministry/Organization BC Public Service -> Attorney General Ministry Branch / Division Legal Services Branch/Litigation Group Job Summary Become part of a skilled team within the Ministry of Attorney GeneralThe Attorney General is the legal advisor to the government of British Columbia and is charged with ensuring that the administration of public affairs is carried out in accordance with the law.The Ministry of Attorney General is structured to carry out this mandate under the direction of the Attorney General, and Legal Services Branch (LSB) supports the Ministry in fulfilling this mandate by serving as legal advisor to government in civil law matters.A Paralegal provides paralegal services to legal counsel in the preparation and conduct of legal services to Government under the direct supervision and guidance of Legal Counsel. Job Requirements: Paralegal Certificate, Diploma or Degree from a recognized institution. A Bachelor of Law degree may be considered as an equivalent to a Paralegal Certificate. Candidates will be required to provide proof of completion of a paralegal certificate/diploma/degree or equivalent. Two (2) years of experience as a Growth Paralegal or equivalent Preference may be given to applicants with: experience working as a paralegal in a litigation environment, particularly in a plaintiff-led practice; a minimum of 3 years of experience in a litigation environment; experience in high-volume and/or complex litigation; experience managing and coordinating document production and disclosure; experience in drafting pleadings; experience with the law of privilege; experience with the BC Supreme Court Civil Rules; and/or experience with Summation Pro or Forensic Toolkit (FTK).. Provisos: Occasional travel may be required. For questions regarding this position, please contact [email protected] .About this Position: There is currently one (1) temporary opportunity available until June 27, 2025. This temporary opportunity may be extended and/or result in a permanent appointment. An eligibility list may be established for future temporary and/or permanent opportunities. This position is based out of our Vancouver office. Flexible work options are available; this position may be able to work from home up to five (5) days a week subject to an approved telework agreement. This position is excluded from union membership. Employees of the BC Public Service must be located in BC at the time of employment.Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service offers a healthy work/life balance, excellent benefits, including one of the best pension plans available, and a variety of opportunities for career learning and development. To learn more, watch Working For The BC Public Service . In addition, the BC Public Service is an award winning employer in British Columbia, including such accolades as being one of BC's Top Employers for 2022, one of Canada's Top 100 Employers for 2022 and one of Canada's Top Family-Friendly Employers in 2022.How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information: A Criminal Record Review Act Check (CRRA) and Enhanced Security Screening will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Court and Judicial Services

Posting Title LG CNSL 3 - Legal Counsel - Closing date extended Position Classification Legal Counsel Level 3 Union N/A Work Options Hybrid Location Vancouver, BC V6B 0N8 CAVictoria, BC V9B 6X2 CA (Primary)Salary Range LG CNSL 3 - $189,505.37 - $217,618.68 annually Close Date 4/16/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Attorney General Ministry Branch / Division Legal Services Branch/Litigation Group Job Summary An exciting opportunity to practice in the Litigation GroupLawyers in the Legal Services Branch discharge the duties and functions assigned to the Attorney General under the Attorney General Act. This Legal Counsel 3 position is a solicitor role providing legal advice to the Attorney General, the Province and other government associated persons and entities on a wide range of constitutional issues, including the validity of legislation. The work of a Legal Counsel 3 involves matters of a confidential and sensitive nature.The Ministry of Attorney General, as represented by the Attorney General, is the legal advisor to the government of British Columbia and is charged with ensuring that the administration of public affairs is carried out in accordance with the law. Legal Services Branch (LSB) supports the Attorney General in fulfilling this mandate by serving as legal advisor to government in civil law matters. LSB provides legal advice to government and ensures that legal risks associated with government operations are reduced. LSB's clients include all ministries of the government, Cabinet and certain public agencies.The successful candidate will ideally have the following skills, abilities, and competencies: excellent verbal and written communication skills; ability to manage a solicitor's practice with competing priorities and significant volume; strong analytical, problem-solving and research skills; strong interpersonal skills and a collaborative approach to their work; strong ethical principles reflective of the high standards expected of public servants; ability to provide sound legal advice on short timelines; excellent judgment; public service dedication and strategic orientation; ability to supervise and delegate tasks to support staff and junior counsel in a respectful manner; and ability to work independently and as part of a team. Job Requirements:In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below: must be a member in good standing, or immediately eligible to become a member, of the Law Society of British Columbia; and twelve or more years of call to the bar in a Canadian jurisdiction. Preference may be given to candidates with: extensive experience working for or against government or government-related entities or persons; extensive experience providing legal advice to government or government related entities on constitutional issues, including the validity of legislation; previous experience managing a large and varied caseload; significant experience working as a member of a legal team, including but not limited to experience working with paralegals, legal assistants, and junior counsel; and/or significant experience mentoring junior counsel. For questions regarding this position, please contact [email protected] About this Position: Amendment March 26: Posting closing date extended to April 16. Amendment March 26: Location updated to include Vancouver. This position is subject to membership in the Professional Employees Association. This position is based out of the locations listed above. Flexible work options are available; this position may be able to work from home a few days a week subject to an approved telework agreement. An eligibility list may be established to fill future temporary and permanent vacancies.Employees of the BC Public Service must be located in BC at the time of employment.Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: YES - A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information: A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Court and Judicial Services

Posting Title Legal Counsel 1/2 - Legal Counsel Position Classification Legal Counsel Level 2 Union CC Work Options Hybrid Location Victoria, BC V9B 6X2 CA (Primary) Salary Range LG CNSL 1: $102,728.97 $133,058.30 annually LG CNSL 2: $141,907.01 - $184,034.71 annually Close Date 4/24/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Attorney General Ministry Branch / Division Legal Services / Central Services Group Job Summary An exciting opportunity to practice public law in the Central Services Group The Ministry of Attorney General, as represented by the Attorney General, is the legal advisor to the government of British Columbia. It must ensure the administration of public affairs is carried out in accordance with the law. Legal Services Branch (LSB) supports the Attorney General in fulfilling this mandate by serving as legal advisor to government in civil law matters. LSB provides legal advice to government and ensures that legal risks associated with government operations are reduced. LSB assists all ministries of the government, Cabinet and certain public bodies. The Central Services Group within the Legal Services Branch (LSB) of the Ministry of Attorney General is recruiting one full-time permanent solicitor. Depending on your level of experience, you will either be hired as Legal Counsel Level 1 (up to five years of call) or Legal Counsel Level 2 (six to eleven years of call). The successful candidate will support client government ministries and certain government agencies. They will provide legal advice and drafting in relation to government procurement solicitation processes and government transfer solicitation processes together with their associated contracts. This includes advice in relation to the common law legal, government policy and trade agreement standards and norms applicable to such processes. The ideal candidate must be able to provide practical advice and quickly identify, analyze and propose solutions to legal issues. They must also work collaboratively with other counsel in the LSB and with instructing clients. This includes the ability to creatively and diplomatically manage multiple files with competing priorities, manage pressing deadlines and support multiple relevant parties. The capital of British Columbia, Victoria, is a beautiful city with stunning beaches and harbours and a variety of provincial parks to explore. Located on Vancouver Island, Victoria offers a bustling downtown scene and has a wide range of restaurants and entertainment venues to choose from. Job Requirements: Must be a member of the Law Society of British Columbia in good standing OR immediately eligible for call to the Law Society of British Columbia Solicitor experience corresponding to one of the following years of call: Legal Counsel Level 1: up to five (5) years of call Legal Counsel Level 2: six (6) to eleven (11) years of call Experience in procurement or tendering law Preference may be given to applicants with one or more the following: Experience providing legal advice to government or other public sector entities on procurement or tendering law. Experience providing legal advice in connection with procurement or tendering law in British Columbia. Experience providing legal advice to government or other public sector entities. Experience authoring or contributing to the content of procurement or tendering articles. For questions regarding this position, please contact [email protected]. About this Position: Flexible work options are available; this position may be able to work from home a few days a week subject to an approved telework agreement. An eligibility list may be established to fill future temporary and permanent vacancies. The successful applicant will be required to join the Professional Employees Association. Details about the terms and conditions of employment is available at Collective agreements - Province of British Columbia (gov.bc.ca). When a collective agreement is negotiated between the PEA and the Province of British Columbia to include government legal counsel, terms and conditions in that collective agreement will be binding. Employees of the BC Public Service must be located in BC at the time of employment. This position is based in Victoria, British Columbia. Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace. The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Mtis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452. The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer. How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above. Cover Letter: No Please do not submit a cover letter, as it will not be reviewed. Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying. Questionnaire : YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements. Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected], before the stated closing time, and we will respond as soon as possible. Additional Information: A Criminal Record Check (CRC) will be required. Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition. Job Category Court and Judicial Services

Posting Title Legal Counsel 1/2 - Legal Counsel Position Classification Legal Counsel Level 2 Union CC Work Options Hybrid Location Victoria, BC V9B 6X2 CA (Primary)Salary Range LG CNSL 1: $102,728.97 - $133,058.30 annually LG CNSL 2: $141,907.01 - $184,034.71 annually Close Date 4/24/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Attorney General Ministry Branch / Division Legal Services / Central Services Group Job Summary An exciting opportunity to practice public law in the Central Services GroupThe Ministry of Attorney General, as represented by the Attorney General, is the legal advisor to the government of British Columbia. It must ensure the administration of public affairs is carried out in accordance with the law. Legal Services Branch (LSB) supports the Attorney General in fulfilling this mandate by serving as legal advisor to government in civil law matters. LSB provides legal advice to government and ensures that legal risks associated with government operations are reduced. LSB assists all ministries of the government, Cabinet and certain public bodies.The Central Services Group within the Legal Services Branch (LSB) of the Ministry of Attorney General is recruiting one full-time permanent solicitor. Depending on your level of experience, you will either be hired as Legal Counsel Level 1 (up to five years of call) or Legal Counsel Level 2 (six to eleven years of call).The successful candidate will support client government ministries and certain government agencies. They will provide legal advice and drafting in relation to government procurement solicitation processes and government transfer solicitation processes together with their associated contracts. This includes advice in relation to the common law legal, government policy and trade agreement standards and norms applicable to such processes.The ideal candidate must be able to provide practical advice and quickly identify, analyze and propose solutions to legal issues. They must also work collaboratively with other counsel in the LSB and with instructing clients. This includes the ability to creatively and diplomatically manage multiple files with competing priorities, manage pressing deadlines and support multiple relevant parties.The capital of British Columbia, Victoria, is a beautiful city with stunning beaches and harbours and a variety of provincial parks to explore. Located on Vancouver Island, Victoria offers a bustling downtown scene and has a wide range of restaurants and entertainment venues to choose from.Job Requirements: Must be a member of the Law Society of British Columbia in good standing OR immediately eligible for call to the Law Society of British Columbia Solicitor experience corresponding to one of the following years of call: Legal Counsel Level 1: up to five (5) years of call Legal Counsel Level 2: six (6) to eleven (11) years of call Experience in procurement or tendering law Preference may be given to applicants with one or more the following: Experience providing legal advice to government or other public sector entities on procurement or tendering law. Experience providing legal advice in connection with procurement or tendering law in British Columbia. Experience providing legal advice to government or other public sector entities. Experience authoring or contributing to the content of procurement or tendering articles. For questions regarding this position, please contact [email protected] .About this Position: Flexible work options are available; this position may be able to work from home a few days a week subject to an approved telework agreement. An eligibility list may be established to fill future temporary and permanent vacancies. The successful applicant will be required to join the Professional Employees Association. Details about the terms and conditions of employment is available at Collective agreements - Province of British Columbia (gov.bc.ca) . When a collective agreement is negotiated between the PEA and the Province of British Columbia to include government legal counsel, terms and conditions in that collective agreement will be binding. Employees of the BC Public Service must be located in BC at the time of employment. This position is based in Victoria, British Columbia.Working for the BC Public Service:The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .How to Apply:Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: No - Please do not submit a cover letter, as it will not be reviewed.Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.Questionnaire : YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information:A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Court and Judicial Services

Posting Title BAND 3 - Strategic Policy Advisor Position Classification Band 3 Union N/A Work Options Remote Location Abbotsford, BC V2S 1H4 CACampbell River, BC V9W 6Y7 CACranbrook, BC V1C 7G5 CAFort Nelson, BC V0C 1R0 CAHope, BC V0X 1L0 CAKamloops, BC V2H 1B7 CAKelowna, BC V1Z 2S9 CAMultiple Locations, BC CA (Primary)Nanaimo, BC V9T 6L8 CANelson, BC V1L 6K1 CAPrince George, BC V2N4P7 CASmithers, BC V0J 2N0 CASurrey, BC V4P 1M5 CAVancouver, BC V6B 0N8 CAVictoria, BC V9B 6X2 CAWilliams Lake, BC V2G 5M1 CASalary Range $86,200.00 - $122,100.01 annually Close Date 4/11/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Ministry of Finance Ministry Branch / Division Ministry of Finance Job Summary Bring your policy and legislation expertise to this leadership role.The Policy & Legislation Division provides policy analysis and advice to the Minister of Finance, Cabinet, the Deputy Minister of Finance, and other senior government officials. The Division is responsible for tax policy, intergovernmental fiscal relations, providing strategic oversight of BC Assessment, administering the annual Property Assessment Review Panel process, financial and corporate sector policy and data analytics, and directs the implementation of related government decisions through development and preparation of legislation.The Financial and Corporate Sector Policy Branch provides advice to the Minister of Finance on policy and legislation respecting financial institutions, securities law, pension standards, real estate regulation and corporate governance frameworks. The overall objective of the Financial and Corporate Sector Policy Branch is a fair, effective and efficient legal framework for the financial, real estate and corporate and commercial sectors, which facilitates economic activity and protects the public interest.The Strategic Policy Advisor provides analytical leadership within the branch by coordinating policy reviews and other projects and by providing general guidance and direction to less experienced analysts. The Strategic Policy Advisor is responsible to the Director or Executive Director for the overall success of a review or project including the quality of the analysis, practicality of the recommendations and completion within specified time periods.Job Requirements: University degree in law, economics, public administration, business or a related field; OR an equivalent combination of education, training and experience may be considered. Minimum two (2) years' related experience conducting independent research, analysis, and advice on complex issues, including evaluation of options and recommendations. Preference may be given to candidates with the following experience: Experience managing legislativeprojects and implementing policy decisions. Experience conducting research on issues affecting the financial services or corporate and commercial sectors. Experience preparing briefing materials and briefing senior officials. Experience consulting and corresponding with senior officials, both in and out of government. Experience in consulting and corresponding with industry representatives and the general public, including explanation of technical details on complex issues. Graduate degree in law, economics, public administration, business or a related field. More than two (2) years' experience conducting independent research, analysis, and advice on complex issues, including evaluation of options and recommendations. For questions regarding this position, please contact [email protected] .About this Position: Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations. An eligibility list may be established to fill future temporary and permanent vacancies. Employees of the BC Public Service must be located in BC at the time of employment. This position is excluded from union membership.Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information: A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Leadership and Management

Job Type:Full-time Permanent or contract positions (6-12 months) Work Model:Remote Reference code:126122 Primary Location:Toronto, ON All Available Locations:Burlington, ON; Brossard, QC; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Laval, QC; Moncton, NB; Montreal, QC; Ottawa, ON; Quebec City, QC; Regina, SK; Saint John, NB; Saskatoon, SK; St. John's, NL; Toronto, ON; Vancouver, BC; Victoria, BC; Winnipeg, MB Our Purpose At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization. By living our Purpose, we will make an impact that matters. Experience a firm where wellness matters. Be part of a firm that leads the way and pushes themselves to look like contemporary Canada. Grow your network and your knowledge by joining one of our many Employee Resource Groups. Step into a purpose-driven role at Deloitte, where your lived experience and knowledge can make a profound difference. We're actively seeking empathetic individuals with a background in customer service or contact center operations to join our team as Remote Contact Centre Agents, dedicated to assisting Indigenous Peoples and communities in navigating the complexities of Indigenous Class Action Administration Projects. If you identify as Indigenous (First Nations, Inuit, Métis) and have a passion for supporting others during sensitive moments, we invite you to bring your cultural sensitivity, compassion, and listening skills to our team. This position can be done remotely, and tax exemption work is encouraged for those who qualify. We are seeking candidates for a mix of full-time permanent and contract positions (6-12 months). Our Purpose and Reconciliation Action Plan:At Deloitte, our commitment is fueled by a purpose to create a meaningful impact for our clients, our people, and our communities by facilitating access to knowledge. For nearly three decades, we have collaborated with Indigenous leaders, communities, and organizations, investing our time and professional skills. Our goal is to dismantle barriers, whether in education or employment, to construct an inclusive and sustainable future for all. Rooted in a vast community of Indigenous and ally voices and underscored by our recent achievement of a Silver level certification in the PAR program from the Canadian Council for Aboriginal Business, we persistently work towards advancing reconciliation. This commitment permeates all facets of our firm and is steered by our comprehensive Reconciliation Action Plan .What will your typical day look like?Join Deloitte's OperateNext Managed Contact Centre group for an impactful role as a Remote Contact Centre Agent on Indigenous Class Action Administration Projects. Your day-to-day responsibilities will include: Empathetic Customer Support: Engage with compassion and cultural sensitivity when responding to customer inquiries via phone and email. Navigate through sensitive topics related to Indigenous class-action settlements with empathy and understanding. Exceptional Communication: Provide timely and accurate responses, using industry technologies to ensure efficient and effective communication. Adapt your communication style to meet the diverse needs of individuals, demonstrating a commitment to inclusivity. Navigating Complexities: Assist individuals in understanding and navigating the complexities of Indigenous Class Action Administration Projects. Guide clients through sensitive issues, maintaining a non-judgmental and supportive approach. Innovation and Improvement: Identify opportunities for innovation to enhance the overall client service delivery experience. Collaborate with the team to improve processes, ensuring a streamlined and supportive experience for those seeking assistance. About the teamOur Managed Contact Centre provides support for customers and end users leveraging our workforce solutions and diverse base of professionals across Canada and globally. Our team works as the primary point of contact for client requests related to various support programs.Beyond contributing to our Contact Centre efforts, you'll also have the enriching opportunity to join our rapidly growing Indigenous community at Deloitte. This community comprises diverse talents from Indigenous backgrounds spread across various service lines from coast to coast to coast who come together to celebrate community, culture, and belonging through Indigenous gatherings and more. Benefits: At Deloitte, we recognize the pivotal role a supportive and inclusive workplace plays in the well-being and success of our team members. As part of our steadfast commitment to fostering a healthy work-life balance and acknowledging the diverse needs of our employees, we extend a range of unique benefits, in addition to the standard health, dental, and pension offerings. These include: Paid Indigenous Cultural Days: Deloitte values the importance of cultural connections. Our Indigenous team members are provided with paid Indigenous Cultural Days, allowing them to celebrate their culture without needing to take personal time off. Generous Time Off: Enjoy a total of 39+ days off throughout the year, combining vacation days, wellness days, and Deloitte Days. We believe in the significance of taking the time needed for rest, relaxation, and personal well-being. Mental Health Support: Prioritizing mental health and well-being, we offer $4000 in mental health support ensuring a holistic approach to mental well-being. Wellness Dollars: Deloitte provides $1300 in wellness dollars to each employee every year, which can be dedicated to Indigenous wellness-related benefits, such as traditional medicines, or traditional healers. Flexible Ways of Work: Whether you prefer working remotely from home or in our offices, our roles are designed to accommodate your preferences. Remote work allows you to stay in your community and work tax-exempt for those who qualify. We have done our best to make our offices are inclusive, featuring designated smudge rooms, and Downie Wenjack Legacy Spaces. Indigenous Employee Resource Groups: Explore our diverse communities at Deloitte, such as the Indigenous and Allies Community, Indigenous Community, and the Indigenous Professional Circle. These inclusive spaces are designed for Indigenous team members to regularly connect, attend events, and share experiences. And much more!Enough about us, let's talk about youAs an ideal candidate for this role, you possess: Self-identify as Indigenous (First Nations, Inuit, Métis). Strong written and verbal communication skills. Demonstrated empathy, compassion, and cultural sensitivity. Additional relevant training in customer service and trauma-informed care is an asset. Experience working with Indigenous Peoples and communities considered a valuable asset. Excellent listening skills, especially in navigating sensitive topics. Professional customer service skills with a strong phone presence. Passion for providing an exceptional customer experience. Previous customer service or contact centre experience. Availability to work flexible schedules, including evenings until 8:00 pm EST. Ability to adapt to continuously evolving client needs. Flexibility and quick learning in a dynamic environment. Strong multitasking and organizational skills. Ability to work independently and exercise good judgment. Self-driven with attention to detail and follow-through. Minimum high school education; post-secondary education is an asset but not required. Due to the nature of the role having interactions with National & Global clients,English is required for this positionTotal RewardsThe salary for this position is $43,000 annually and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 39+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life. Be yourself, and more. We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance. You shape how we make impact. Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be. Be the leader you want to be Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader. Have as many careers as you want. We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.The next step is yours At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative . We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis). By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally. Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.Job Segment: Call Center, QC, Developer, Equity, Customer Service, Quality, Technology, Finance

Closing Date: April 30, 2024 As Canada's largest diversified mining company, Teck is committed to providing the world with essential resources safely and sustainably. We have a rich history of consistently driving innovation, harnessing cutting-edge technology, and cultivating a dynamic environment that empowers our employees to shape the future.Reporting to the Manager, Human Resources, the Advisor, Human Resources is responsible for providing a broad range of Human Resource (HR) services to one or more functional groups. We are seeking an outstanding HR professional who will be responsible for supporting the full employee life cycle.To be successful, our team is seeking someone with outstanding organizational, communication, and interpersonal skills, who can professionally handle confidential material. Methodical problem-solving skills, decision-making abilities, and the ability to prioritize contending demands is critical for success in this role.You will have the opportunity to engage with employees and leaders in diverse areas and at all levels. If you are someone who loves building a trusted connection with your client group(s), this is the role for you!Responsibilities: Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures Build and maintain proactive, effective and positive relationships with Leaders and Employees to provide advice, guidance and counsel on HR matters Implement key HR initiatives, providing available and responsive internal employee support, and drive HR functional excellence and process improvement Lead Talent Management activities including Succession Planning, performance management, and talent development Support leadership in annual Total Rewards programs such as bonus and salary increase, reinforcing pay for performance philosophies Develop compensation recommendations for new hires and internal appointments Support employee development and training programs through communication, education and recommendation of various internal and external programs Assist in the development, implementation, and administration of human resources policies and procedures to maintain compliance with employment law Engage with employees and leaders to support Teck's Purpose and Values. Identify and resolve employee relations issues, conduct investigations, and mediate workplace conflict resolution Foster a positive employee onboarding and offboarding experience Partner with internal Centres of Excellence and coaches leaders in the areas of recruiting, employee engagement and development Support the entry of employee data (hires, changes, and terminations) into Teck's HRIS (SAP SuccessFactors) Qualifications: Bachelor's Degree in Human Resources, Psychology, or other equivalent field of study Minimum of 6-8 years of broad Human Resources Generalist experience with exposure to various aspects of the HR/employee lifecycle Excellent written and verbal communication skills Outstanding relationship-building skills Strong initiative, judgement, and critical thinking skills Ability to operate with very high levels of integrity and confidentiality Demonstrates Teck's dedication to safety and sustainability Spanish proficiency including written and verbal communication is an asset Why Join Us? At Teck, we offer more than just a job - we provide a pathway to personal and professional enrichment. With captivating projects set against stunning backdrops, a culture of inclusivity and collaboration, and boundless opportunities to learn and grow, joining us means embracing a fulfilling and dynamic career adventure.Teck fixed-term employees receive access to our comprehensive benefits package that promote physical, mental, financial, and emotional well-being. This includes but is not limited to: Completion bonus Health Spending Account Extended Health Care including Vision Life Insurance Paid Vacation and Holidays Virtual Telemedicine and additional support for overall well-being Employee and Family Assistance Program (EFAP) Salary Range: $110,000 - $80,000 The actual base salary offered is determined based on the successful candidate's relevant experience, skills, and competencies and considers internal equity.About Teck At Teck, we value diversity. Our teams work collaboratively and respect each person's unique perspective and contribution.We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.Teck is a diversified resource company committed to responsible mining and mineral development with major business units focused on copper, steelmaking coal and zinc.Teck has been named one of Canada's Top 100 Employers and is one of Canada's Top Employers for Young People .The pursuit of sustainability guides Teck's approach to business. Teck has beenrecognized as one of the Global 100 Most Sustainable Corporations by Corporate Knights and is ranked #1 in the Metals and Mining industry on the S&P Dow Jones Sustainability World Index (DJSI).Headquartered in Vancouver, Canada, its shares are listed on the Toronto Stock Exchange under the symbols TECK.A and TECK.B and the New York Stock Exchange under the symbol TECK.Learn more about Teck at www.teck.com or follow @TeckResources .Job Segment: HR Generalist, Coal Mining, HR, Telemedicine, Human Resources, Mining, Healthcare Apply now »

Posting Title STO-RE 24R - Advisor, First Nations Relations (Developmental) Position Classification Scientific/Tech Off R24 - Res Union GEU Work Options Hybrid Location Fort St James, BC V0J 1P0 CAMackenzie, BC V0J 2C0 CAMultiple Locations, BC CA (Primary)Prince George, BC V2N4P7 CAVanderhoof, BC V0J 3A0 CASalary Range STO-RE 21R: $67,728.87 - $77,012.22 annually STO-RE 24R: $73,855.42 - $84,134.34 annually Close Date 4/28/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Water,Land,ResourceStewardship Ministry Branch / Division Omineca Region Job Summary Employ your expert negotiation abilities to have a positive impact on Natural Resource OperationsThe Omenica region team provides expert advice and decision support relating to multiple business areas in the district. The primary duties of the First Nations Relations Advisor are centered on conducting consultations for the use of natural resources on Crown land and determining the impact on First Nations' identified or potential traditional use areas.A skilled and effective written and verbal communicator, you communicate with First Nations on natural resource applications and liaise with ministry staff as an expert on the legal and procedural requirements of First Nations consultation. A collaborative approach is crucial to this role as you successfully establish and maintain productive working relationships with a wide variety of contacts from: First Nations, industry, contractors, environmental agencies, stakeholders and provincial and federal agencies.If you are seeking to apply your sound professional judgement and implement progressive solutions in the natural resources area, we look forward to your application.Developmental Opportunity:Applicants will be appointed to the appropriate classification level based on their qualifications.Job Overview(DEVELOPMENTAL LEVEL - SCIENTIFIC/TECHNICAL OFFICER 21) This position identifies opportunities for the First Nations consultation process (i.e. preparation, engagement, accommodation, decision and follow-up) and may participate in negotiations with First Nations.Job Overview(FULL WORKING LEVEL - SCIENTIFIC/TECHNICAL OFFICER 24) This reviews proposals for the use of natural resources on Crown Land and determine the impact on First Nations' identified or potential traditional use areas. The First Nations Consultant plans and leads the facilitation of the First Nations consultation process and ensures legal obligations have been met. This position is a recommending authority on whether proposed work should proceed.Job Requirements, forboth Scientific/Technical Officer 21 and 24:• Bachelor's Degree related to the natural resource sector (e.g., forestry, resource management, agrology, environmental science, geography); OR Diploma plus 2 years of related experience, OR an equivalent combination of education and related experience may be considered.Related experience includes: • Experience conducting research and analysis related to land use, resource management, social or economic development issues. • Experience providing project management and coordination services for assigned projects.Preference may be given to those with experience in: • Working with First Nations communities and facilitating First Nations consultations.For questions regarding this position, please contact [email protected] .About this Position:• Flexible work options are available; this position may be able to work up to two (2) days at home per week subject to an approved Telework Agreement. • The position may be located anywhere in the Omineca region. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations. • An eligibility list may be established to fill future permanent and/or temporary vacancies. • Employees of the BC Public Service must be located in BC at the time of employment.Working for the BC Public Service:The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.This is your opportunity to live in one of the most beautiful regions in British Columbia and work for the BC Public Service. We offer a healthy work/life balance, excellent benefits and much more . How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information: A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Scientific and Technical

Posting Title STO-RE 24R - Advisor, First Nations Relations (Developmental) Position Classification Scientific/Tech Off R24 - Res Union GEU Work Options Hybrid Location Fort St James, BC V0J 1P0 CAMackenzie, BC V0J 2C0 CAMultiple Locations, BC CA (Primary)Prince George, BC V2N4P7 CAVanderhoof, BC V0J 3A0 CA Salary Range STO-RE 21R: $67,728.87 - $77,012.22 annually STO-RE 24R: $73,855.42 - $84,134.34 annually Close Date 4/28/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Water,Land,ResourceStewardship Ministry Branch / Division Omineca Region Job Summary Employ your expert negotiation abilities to have a positive impact on Natural Resource Operations The Omenica region team provides expert advice and decision support relating to multiple business areas in the district. The primary duties of the First Nations Relations Advisor are centered on conducting consultations for the use of natural resources on Crown land and determining the impact on First Nations identified or potential traditional use areas. A skilled and effective written and verbal communicator, you communicate with First Nations on natural resource applications and liaise with ministry staff as an expert on the legal and procedural requirements of First Nations consultation. A collaborative approach is crucial to this role as you successfully establish and maintain productive working relationships with a wide variety of contacts from: First Nations, industry, contractors, environmental agencies, stakeholders and provincial and federal agencies. If you are seeking to apply your sound professional judgement and implement progressive solutions in the natural resources area, we look forward to your application. Developmental Opportunity: Applicants will be appointed to the appropriate classification level based on their qualifications. Job Overview (DEVELOPMENTAL LEVEL SCIENTIFIC/TECHNICAL OFFICER 21) This position identifies opportunities for the First Nations consultation process (i.e. preparation, engagement, accommodation, decision and follow-up) and may participate in negotiations with First Nations. Job Overview (FULL WORKING LEVEL SCIENTIFIC/TECHNICAL OFFICER 24) This reviews proposals for the use of natural resources on Crown Land and determine the impact on First Nations identified or potential traditional use areas. The First Nations Consultant plans and leads the facilitation of the First Nations consultation process and ensures legal obligations have been met. This position is a recommending authority on whether proposed work should proceed. Job Requirements, for both Scientific/Technical Officer 21 and 24: Bachelors Degree related to the natural resource sector (e.g., forestry, resource management, agrology, environmental science, geography); OR Diploma plus 2 years of related experience, OR an equivalent combination of education and related experience may be considered. Related experience includes: Experience conducting research and analysis related to land use, resource management, social or economic development issues. Experience providing project management and coordination services for assigned projects. Preference may be given to those with experience in: Working with First Nations communities and facilitating First Nations consultations. For questions regarding this position, please contact [email protected]. About this Position: Flexible work options are available; this position may be able to work up to two (2) days at home per week subject to an approved Telework Agreement. The position may be located anywhere in the Omineca region. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations. An eligibility list may be established to fill future permanent and/or temporary vacancies. Employees of the BC Public Service must be located in BC at the time of employment. Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace. The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Mtis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452. This is your opportunity to live in one of the most beautiful regions in British Columbia and work for the BC Public Service. We offer a healthy work/life balance, excellent benefits and much more. How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above. Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed. Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying. Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements. Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected], before the stated closing time, and we will respond as soon as possible. Additional Information: A Criminal Record Check (CRC) will be required. Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition. Job Category Scientific and Technical

Int. CCI Amazon Connect Developer to support the migration of Tier 2 Contact centres from legacy infrastructure to Amazon Connect for our insurance client - 4984Location: Remote (Ontario)Length: 6 Months (High Possibility of Extension) Our Insurance Client has an immediate requirement for an CCaaS developer under Contact Centre Infrastructure (CCI). This role will be within the CCI Operations Tier 2 development team which is accountable for migration of Tier 2 Contact centres from legacy infrastructure to Amazon ConnectThe individual will have an in-depth knowledge of cloud contact center technologies, development skills and a broad understanding of enterprise infrastructure needed to address security, stability, and supportability of services while developing in Amazon Connect and building Lambda and DynamoDB.Must Have Skills: 3-5 years relative Contact Center experience2+ years hands on support and development experience with AWS ConnectHands on experience developing contact flows and skill-based routing IVR applicationsExperience with the following technologies: Contact Flow development, Lambda, DynamoDBNice to Have Skills:Python, Java, REST APIExperience with Amazon Web Services (AWS):Connect, DynamoDB, S3, Cloud Formation, Cloud Watch, etc.Experience with DevOps or similar:Jenkins, Ansible, CDDExperience in application development lifecycle:Agile Scrum Apply

Posting Title BAND 4 - Director, Policy Position Classification Band 4 Union N/A Work Options Hybrid Location Multiple Locations, BC CA (Primary)Vancouver, BC V6B 0N8 CAVictoria, BC V9B 6X2 CASalary Range $102,900.00 - $136,700.11 annually Close Date 4/24/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Public Safety & Sol General Ministry Branch / Division Cannabis, Consumer Protection and Corporate Policy Branch, B.C. Cannabis Secretariat Job Summary Bring your dedication to this senior opportunity The Cannabis Secretariat leads and coordinates the development, refinement and implementation of provincial non-medical cannabis policy, undertakes data monitoring and tracking, engages in public education and awareness and conducts broader engagement with key stakeholders on policy initiatives that aim to increase the legal cannabis industry's competitiveness and support Indigenous participation.The Director, reporting to the Executive Director, is a member of the leadership team and leads and manages policy and stakeholder relations. This includes providing oversight and supervision to assigned project staff and having operational responsibility for project deliverables. The position provides strategic and analytical advice to senior government officials and works collaboratively with a wide range of internal and external partners and stakeholders. Operating in a time sensitive and complex environment, the Director chairs related inter-ministry working groups, supports senior officials and committees and is charged with leading policy analysis, including guiding policy work to support legislation and regulations.Job Requirements: Relevant degree or diploma in law, business or public administration, social sciences, or related discipline, AND a minimum of 3 years of *related experience; OR An equivalent combination of education and experience may be considered. *Related experience must include: Experience in leading planning, coordinating, and managing complex projects and assignments. Experience leading the design, development and implementation of policy, regulations and legislation. Experience in managing multi-disciplinary staff. Experience establishing collaborative relationships with executives, peer groups, other levels of government and external partners and leading organizational change associated with implementation, including management of consultation process. Experience of establishing accountability frameworks, monitoring performance and/or evaluation of programs and services including achieving results. Preference may be given to applicants with: Experience with the preparation of Cabinet and/or Treasury Board submissions. Applicants who self-identify as First Nations, Métis or Inuit with the required combination of education and experience. For questions regarding this position, please contact [email protected] .About this Position: Flexible work options are available; this position may be able to work up to 3 days at home per week subject to an approved telework agreement. This position can be based in any Public Safety and Solicitor Generaloffice. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations. An eligibility list may be established for future temporary and/or permanent vacancies. Employees of the BC Public Service must be located in BC at the time of employment. This position is excluded from union membership.Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: YES - A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.Questionnaire: YES - You will be required to answer a standard questionnaire.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information: A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Leadership and Management, Policy, Research and Economics

Posting Title CLK 12R - Customer Service Assistant Position Classification Clerk R12 Union GEU Work Options On-Site Location Victoria, BC V9B 6X2 CA (Primary)Salary Range $29.7809 - $33.6186 hourly Close Date 4/28/2024 Job Type Temporary (Auxiliary) Temporary End Date Ministry/Organization BC Public Service -> Citizens' Services Ministry Branch / Division Strategic Initiatives and People / Real Property Div Job Summary Bring your expertise in program planning and historyMINISTRY OVERVIEW Dedicated to making life better for British Columbians, the Ministry of Citizens' Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC , and delivers the digital face of government at www.gov.bc.ca . CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt, and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Province's real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities.A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best.BRANCH OVERVIEW The Strategic Initiatives and People (SIP) branch leads and champions the implementation of RPD's Leadership Framework, Strategic Planning Framework, and People Strategy. SIP is a centralized service that steers and supports RPD colleagues in strengthening strategic management. SIP Management Services is a central agency that leads or supports a variety of division-wide activities encompassing planning, special events or projects, corporate assignments, and policies and procedures.JOB OVERVIEW Customer Service Assistants support the St. Ann's Academy community rentals, to assist with the development of operational, systems and procedures for St. Ann's Academy, and to contribute to the administration of the St. Ann's Academy educational/interpretative programs.Job Requirements:• A degree, diploma or certification in history, museology, heritage management, business management, education or related field of study; OR • A combination of education and experience with an emphasis on heritage, public relations, or tourism. • A minimum of two years' related experience in program planning, development, and delivery, preferably in a heritage or related field. • Experience in public education, interpretation, or information. • Experience in building facility management • Basic administrative experience.Provisos/Willingness statements; • Must be willing and able to work shift work, including evenings, nights, and weekends. Upon mutual agreement and within operational requirements, work schedules may be flexible and there will be no guaranteed hours of work. • Must maintain an active/adequate level of physical fitness including the ability to climb stairs and lift to 20 lbs.For questions regarding this position, please contact [email protected] .About this Position: Currently there are three (3) part-time opportunities available in Victoria. This position has full time on-site requirements. An eligibility list may be established to fill future temporary and permanent vacancies across the Ministry of Citizens' Services Employees of the BC Public Service must be located in BC at the time of employment.Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.Questionnaire: YES - You will need to complete a standard questionnaire (current employment status, eligibility to apply, etc.).Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information: A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Administrative Services

Posting Title CLK 12R - Customer Service Assistant Position Classification Clerk R12 Union GEU Work Options On-Site Location Victoria, BC V9B 6X2 CA (Primary) Salary Range $29.7809 - $33.6186 hourly Close Date 4/28/2024 Job Type Temporary (Auxiliary) Temporary End Date Ministry/Organization BC Public Service -> Citizens' Services Ministry Branch / Division Strategic Initiatives and People / Real Property Div Job Summary Bring your expertise in program planning and history MINISTRY OVERVIEW Dedicated to making life better for British Columbians, the Ministry of Citizens Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC, and delivers the digital face of government at www.gov.bc.ca. CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt, and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Provinces real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities. A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best. BRANCH OVERVIEW The Strategic Initiatives and People (SIP) branch leads and champions the implementation of RPD's Leadership Framework, Strategic Planning Framework, and People Strategy. SIP is a centralized service that steers and supports RPD colleagues in strengthening strategic management. SIP Management Services is a central agency that leads or supports a variety of division-wide activities encompassing planning, special events or projects, corporate assignments, and policies and procedures. JOB OVERVIEW Customer Service Assistants support the St. Anns Academy community rentals, to assist with the development of operational, systems and procedures for St. Anns Academy, and to contribute to the administration of the St. Anns Academy educational/interpretative programs. Job Requirements: A degree, diploma or certification in history, museology, heritage management, business management, education or related field of study; OR A combination of education and experience with an emphasis on heritage, public relations, or tourism. A minimum of two years related experience in program planning, development, and delivery, preferably in a heritage or related field. Experience in public education, interpretation, or information. Experience in building facility management Basic administrative experience. Provisos/Willingness statements; Must be willing and able to work shift work, including evenings, nights, and weekends. Upon mutual agreement and within operational requirements, work schedules may be flexible and there will be no guaranteed hours of work. Must maintain an active/adequate level of physical fitness including the ability to climb stairs and lift to 20 lbs. For questions regarding this position, please contact [email protected]. About this Position: Currently there are three (3) part-time opportunities available in Victoria. This position has full time on-site requirements. An eligibility list may be established to fill future temporary and permanent vacancies across the Ministry of Citizens' Services Employees of the BC Public Service must be located in BC at the time of employment. Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace. The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Mtis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452. The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer. How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above. Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed. Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying. Questionnaire: YES - You will need to complete a standard questionnaire (current employment status, eligibility to apply, etc.). Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected], before the stated closing time, and we will respond as soon as possible. Additional Information: A Criminal Record Check (CRC) will be required. Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition. Job Category Administrative Services

Posting Title STO-RE 27R - Senior Advisor, Indigenous Relations Position Classification Scientific/Technical Off R27 Union GEU Work Options Hybrid Location Chilliwack, BC V4Z 1A7 CACoquitlam, BC V3K 7B9 CACourtenay, BC V9N 8H5 CAMultiple Locations, BC CA (Primary)Nanaimo, BC V9T 6L8 CASaanichton, BC V8M2A5 CASalary Range $80,652.20 - $91,992.70 annually Close Date 5/6/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Min of Trans & Infrastructure Ministry Branch / Division Highways and Regional Services - South Coast Region Job Summary Apply your expertise and passion for innovation to this rewarding career opportunityThe Senior Advisor, Indigenous Relations manages Indigenous consultation activities for highway projects, which have high economic value, high risk for legal challenges, or high political impacts. Highway projects are on Crown Land and require a determination of the impact on Indigenous groups' identified, asserted, or proven Aboriginal Interests. This position carries out consultations and negotiations to address Indigenous groups' concerns while minimizing any negative impacts on projects.This position also manages reconciliation of highway right of way through reserve lands, which includes the delivery of reserve acquisition for highway projects and/or resolving outstanding tenure matters. This would involve resource budgeting, contract management, appraisal valuations, surveys and ensuring the Provincial and Federal processes are met during negotiations.The Senior Advisor, Indigenous Relations provides leadership to processes which endeavor to anticipate and resolve a broad range of concerns.Job Requirements: Degree in resource management or a related field AND a minimum of three (3) years of *related experience; OR Diploma in resource management or a related field AND a minimum of five (5) years of *related experience; OR Certificate in resource management or a related field AND a minimum of seven (7) years of *related experience; OR An equivalent combination of education and *related experience may be considered. *Related experience must include at least two (2) of the following: Experience in participating and/or leading the consultation process with Indigenous groups. Experience in negotiating agreements and settlements with Indigenous groups. Experience building and maintaining relationships with Indigenous communities. Experience managing multiple projects and negotiations. Preference may be given to applicants with one (1) or more of the following: Experience conducting research and analysis related to land use, historical highway right of way, resource management, social or economic development issues. Operational Experience with highway infrastructure. Experience with property acquisition, contract services, and tenure related negotiations. For questions regarding this position, please contact [email protected] .About this Position: This position can be based out of any of the location(s) listed above. Flexible work options are available; this position may be able to work from home a few days a week subject to an approved telework agreement. An eligibility list may be established to fill future temporary and permanent vacancies. Employees of the BC Public Service must be located in BC at the time of employment.Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: YES - A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.Questionnaire: YES - You will need to complete a standard questionnaire (current employment status, eligibility to apply, etc.).Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information: A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Scientific and Technical