Overview of salaries statistics of the profession "After Sales Administrator in Canada"

DescriptionThe TAM / Technical Account Manager will provide post sales technical support to Fortinet Customer assigned accounts. This will include conducting technical meetings with Customers to highlight Fortinet's products and solutions. Job Duties and Responsibilities • Technical support through Forticare Platform • Collection, analysis and change recommendations of configuration information • Collection and analysis of customer network information • Recommend actions based on analysis • Installation and configuration assistance using service points • Reproduction of customer environments on lab equipment • Follow up technical cases and manage the right expectation until the closure of the cases • Conduct weekly status conference calls with customers to report status of open issues WSR. • Conduct Quarterly Service Report (QSR). • Work closely and provide direct technical email and phone support to our customers in the AMERICAS Region. • Develop best practice deployment and troubleshooting methodology documentation. • Analysis of support request, completion of requests for information and documentation. • Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results Qualifications (Education, Experience, and Certifications) • Bachelor / Engineering degree on Computer Science, Electronics or Telecommunications granted by a University recognized by the local Education System and/or Education Authority. • Must be a citizen, or be legal resident and have a valid working visa for the hiring country. • Must currently live in hiring country and close enough to attend office meetings. • At least 3 years of experience on design, installation and/or operation of network security solutions, including at least three of the following: Firewalls, VPNs, IDP/IPS, Antivirus Gateways, Web Content Filtering, AntiSpam, Vulnerability Managers, Database Security, VoIP Security. • Experience as operating systems administrator, either Microsoft Windows Sever or UNIX flavors/variants. • Experience with authentication systems such as LDAP, RADIUS, TACACS+, Active Directory, Digital Certificates / PKI. • Experience designing and/or operating/maintaining Wireless networking in a secure way. • At least 2 product certifications on Networking, Firewalls, VPNs, IPS, Antivirus, AntiSpam, URL Filtering or Vulnerability Managers; that can be from Fortinet or from other competitor products is a plus. • At least 2 years of experience on engineering postsales activities, including technical meetings, Proof-of concepts, Technical trainings, product sizing, solution design, assisting and professional services. • An independent information/network/computer security certification from SANS, (ISC)2, ISACA, BS7799/ISO17799 is a plus Knowledge, Skills and Abilities • Strong oral and written communication skills in English, Spanish is a plus. • In-depth technical knowledge on computer networks and Internet security • Clear understanding of the engineering role within the technology-sales process. • Strong understanding of common TCP/IP Service Protocols, such as ICMP, DNS, FTP, SMTP, HTTP, SNMP, SSH. • Strong understanding in the following technologies and protocols: PPTP, L2TP, 802.1q, 802.1x, SSL, IKE, IPSec, 3DES, AES, SHA-1, MD5. • Strong analytical skills, oriented to details. • Ability to be autodidact and learn new knowledge areas on his/her own. • Proven track as problem solver. • Highly organized. Capable of working and multi-tasking across multiple projects. • Self-motivated, with ability to work without direct supervision. • Adaptable and flexible, operating in a fast-paced, dynamic environment. • Ability to speak Portuguese is a plus. • Demonstrated experience working on distributed teams is a plus. • Deep understanding of Database solutions and Database security systems is a plus. • Deep understanding of VoIP solutions and VoIP security systems is a plus. Working Conditions, Mental and Physical Demands • Travel requirements around 30% of the time. • Work in an office environment or remote work • Long periods of talking on the telephone • Ability to work after hours • No restrains to travel to USA, Mexico, Caribbean and South America. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. #GD #LI-MG1Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security features without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 450,000 customers trust Fortinet to protect their businesses.

DescriptionIn this day & age, when anybody wants to know how to do anything -- fix your car, build a deck, install a sink, assemble a bbq -- nobody wants to read a book or PDF document -- everyone wants a How To Video. Networking and Security Operations people are just like you and me! In this position, you will be creating videos to cater to worldwide audience of technical operations teams, sales teams or network administrators, to demonstrate new products or product features. We are seeking a candidate who will be able to independently research a technical topic, create a video showing how to setup/use our product feature and who will thrive in a deadline-driven environment to produce content for our customers & support teams. As Fortinets market share continues to grow we are expanding our team and looking for the best talent to complement our growing team. Technical training videos will be posted on http://video.fortinet.com/ and the audience is typically network security administrators. Job Requirements: • Video editing skills on tools such as Adobe Premiere, Adobe After Effects, etc • Good Animation and/or web development skills would be a plus • Ability to independently research networking products and derive step by step instructional video • Some experience in full cycle video development process • Articulate and ability to communicate effectively • Clear speaking voice for the purpose of recording • Organized and detail oriented • Some knowledge of Networking and/or Security Products is a plus *Online Portfolio required #GD #LI-CN1

Job Number: 63219 Group: Magna Exteriors Division: Polycon Job Type: Permanent/Regular Location: GUELPH Work Style: About us We see a future where everyone can live and move without limitations. That’s why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving our communities, the planet and, above all, people. Forward. For all. Group Summary The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets. Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world. About the Role Magna offers excellent Medical and Dental Benefits, after one month of service; 90% coverage + $2,000/year for dental coverage, Profit Sharing, Cafeteria and Gym on-site, Education assistance, Employee barbecue, Christmas lunches and Magna employee discounts for products and services. We are searching for an Accounts Payable Advisor. The successful candidate will be responsible for paying suppliers, problem identification and resolution of accounts payable issues. Assisting departments with issues related to supplier payment information and completion of month-end reporting. Your Responsibilities - Supports general accounts payable functions including payment to suppliers, resolution and reconciliation of supplier accounts, acting as a backup for accounts payable functions when required - Completes month-end accruals and report preparation - Assists with preparation of year-end audit books - Performs all job functions in a safe, healthful and environmentally conscious manner, abiding by all health safety and environmental rules and regulations - Active involvement in 5S & CI initiatives - Performs other duties as required Who we are looking for - Accounting College certificate or University courses in related field required - Minimum one year of previous accounting experience required - Experience with accounts payable an asset - Excellent communication, analytical, and problem-solving skills - Outstanding organizational skills with the ability to work independently - Strong data entry experience required - Advanced Excel experience required - Previous experience using MAPICS system preferred - Customer service skills required for interaction in supplier payment issue resolution - Accuracy/attention to detail required - Excellent time management skills to deal with a heavy workload Your preferred qualifications Accommodations for disabilities in relation to the job selection process are available upon request. Candidates will be required to complete a Criminal Records Check and, if deemed necessary, a Credit Check as part of the candidate selection process. What we offer At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. Site Benefits Cafeteria and Gym on-site Awareness. Unity. Empowerment. At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.

Come Build Your Career at Aecon! As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build, connect, power, and strengthen our communities. At Aecon, you can count on: Safety First. Our number one core value. If we cant do it safely, we dont do it at all. Integrity. We lead by example, with humility and courage. Accountability. Were passionate about delivering on our commitments. Inclusion. We provide equitable opportunities for everyone. We lead the infrastructure industry with purpose, and our people are at the heart of everything we do. So, we invest in our people, just like they invest in us! At Aecon we: Ensure you and your family receive the services needed to support your mental, emotional, and physical well-being Believe in helping you build your career through our Aecon University and Leadership Programs Are committed to supporting and investing in inclusive work environments, through initiatives like Equity, Diversity & Inclusion training, our Aecon Women in Trades and Aecon Diversity in Trades programs, and our Employee Resource Groups (ERGs) to ensure we are building inclusion into every aspect of our culture at Aecon. Are a leader in sustainable construction. With a strong commitment to operating responsibility by minimizing our impact on the environment and surrounding communities. Our business success relies on strong execution and continuous improvement driven by the diversity, expertise and teamwork of our people. Were always searching the globe for innovative, collaborative minds to join our best-in-class Aecon community! What Is The Opportunity? As a Functional Lead for CRM, you will be responsible for leading the design, development, and implementation of CRM solutions (Microsoft Dynamics 365 Sales, Field Service Management) for Aecon's business units and sales teams. You will work closely with the business stakeholders to understand their requirements, challenges, and goals, and translate them into effective CRM solutions that align with Aecon's strategic objectives. You will also have experience with integration to SAP and other enterprise systems, and ensure that the CRM solutions are scalable, secure, and compliant with Aecon's standards and policies. What You Will Do Here: Lead the functional analysis, design, configuration, testing, and deployment of CRM solutions (Microsoft Dynamics 365 Sales, Field Service Management) for Aecon's business units and sales teams in accordance with Aecons specification standards. Manage application design according to Aecons business processes and requirements. Work closely with the business process leads and end users to gather, validate and document project and enhancement requirements. Coordinate and collaborate with the Solution Architect, CRM technical team, the SAP team, and other IS teams to ensure the integration and interoperability of CRM solutions with other enterprise systems and applications. Provide training, support, and guidance to the CRM users and administrators, and troubleshoot and resolve any CRM issues or incidents. Monitor and evaluate the performance, usage, and adoption of CRM solutions, and provide feedback and suggestions for continuous improvement and enhancement. Stay updated with the latest CRM trends, technologies, and best practices, and identify and implement opportunities for innovation and optimization. Work with internal application security team to ensure that correct application access roles and permissions are created and maintained. Configure application functionality for any requirement/enhancement. Document and execute Unit Testing and System Integration testing. Coordinate with the QA Lead and QA Team to ensure appropriate QA testing. Provide support and expertise after go-live of the initial rollout projects. Comply with Application and IS change management processes and expediate changes as needed for high priority issues. Work closely and productively with application support/implementation vendor for day to day work or any other work. Participate in Internal, Customer and Regulatory Audits if required. Strong multitasking skills with ability to manage multiple deliverables and projects at the same time. Excellent communication skills and strong interpersonal skills. Drive an inclusive culture to promote equity, welcome different perspectives, and enable career progression by fostering a sense of belonging. What You WIll Bring To The Team: University Degree in Computer Science or related area from an accredited institution. Minimum 5 years of experience in CRM functional analysis, design, configuration, and implementation, specifically with Microsoft Dynamics 365 Sales and Field Service Management. Certification in Microsoft Dynamics 365 Sales and/or Field Service Management is an asset. Strong knowledge of CRM business processes, functionalities, and best practices, especially in the areas of sales, customer service, and field service management. Experience with integration of CRM solutions with SAP and other enterprise systems and applications, using various methods and tools. Strong decision making, analytical, troubleshooting and communication skills. Excellent communication, presentation, and interpersonal skills, with the ability to communicate effectively with both technical and non-technical audiences. Strong problem-solving, and analytical skills, with the ability to manage multiple tasks and priorities in a fast-paced environment. Ability to work independently and as part of a team, and to lead and mentor other CRM team members. Be a champion of inclusion and diversity. Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity. We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA during any step of the application process please click here.

UNLIMITED POSSIBILITIES AHEAD.Position:Sales AdministratorStatus:Full-TimeDealership: Surrey HondaDepartment:SalesWe believe in doing good for our customers and for ourselves. Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!A Career at OpenRoad Means You'll Enjoy: Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching Internal and external, training & development opportunities for skill development and growth Be part of a collaborative, friendly and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment Comprehensive extended health and dental plan tailored around Associate wellness Recognition and Engagement Events! ROLE & RESPONSIBILITIES: Responsible for inventory, including monthly orders, and locating vehicles from other dealers. Stocking in all new units in a timely and efficient manner. Working alongside the Finance & Insurance Office to ensure vehicles get to the appropriate person for the remaining procedures. Tracking and checking all added costs for new and used vehicle deals such as costs of accessories. Confirm all added costs are put into each vehicle sale to ensure the commission is calculated without error. Responsible for dealership demos and D Plates- registration, insurance, and updates. Assist the bank with quarterly inventory count and updating of demo changes. Supporting the sales team by assisting the Product Advisors in updating their incoming sold units, and advising them on the time frame and possibility of locating a vehicle. Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor. This position will be expected to perform other duties as assigned by management. OpenRoad reserves the right to modify this job description as business needs require. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Good interpersonal skills; ability to communicate with others and to assimilate and understand information while maintaining a great deal of professionalism. The ability to work effectively with all levels of the organization. Strong computer skills (internet & MS Office), with the ability to maintain records using a computerized system. Ability to make sound decisions in a manner consistent with the essential job functions. Previous Reynolds & Reynolds experience A valid British Columbia Driver's License with a good driving record. Administrative / Receptionist experience required. Internal Candidates MUST apply by filling out the Internal Endorsement Form on SharePoint. Failure to complete the form will cause a delay in your application.We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.JOIN US AND GROW WITH US!We thank all those that have applied. Only those considered for the position will be contacted.

"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun!" The Opportunity: We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help. We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules. And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests. The Role: The Data Entry Clerk (Informatics Administrator) caters to the unique needs of our dealership clients by customizing solutions, while also playing a crucial role in assisting customers during the transition phase, fostering strong bonds, and ensuring a smooth experience. Our installation process covers both accounting and service aspects within the software ensuring the customer needs are met. Job Responsibilities: Code and customize financial statements and reports in our software Convert dealerships current accounting data to work seamlessly with PBS's software Troubleshoot arising errors in a timely manner Communicate with dealerships to customize our products Digitalize service inspections and loaner agreements for the dealership Collaborate with other departments to accommodate our customer needs Willingness to commit to an ongoing system of education and cross-training Qualifications: 1-2 years previous experience in a related industry or field Strong knowledge of Microsoft Office Suite with extra proficiency in Excel High School Diploma Detail-oriented Excellent communication skills Excellent customer service skills Problem solving and trouble shooting skills Effective time management and organizational skills Strong multi-tasking & prioritizing skills What we offer: Internal promotion and growth opportunities An education department dedicated to helping you with professional and personal development The opportunity to travel Free parking Staff events Competitive annual base salary Bonus for product certification up to $4,800 per year Great referral bonus Staff discounts with GM, Dell, Goodlife and more. Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

Application Deadline: 04/19/2024Address: 105-119-129 rue St-Jacques OJob Family Group:Commercial Sales & Service Poste permanent de 37,5 h par semaine Horaire de travail : le candidat doit être disponible du lundi au dimanche, de 7 h a 18 h et pouvoir faire preuve de flexibilité. Emplacement : Travail a distance ou au 129 rue Saint-Jacques Ouest, Montréal.Le conseiller, Service de cartes d'entreprise, est responsable de fournir un service exceptionnel aux administrateurs de programme de cartes d'entreprise et aux titulaires de cartes d'entreprise en répondant a leurs questions lorsqu'ils communiquent avec BMO par l'intermédiaire des différents circuits du Centre contact clientèle, incluant les services bancaires en ligne et par téléphone. À titre de premier point de contact pour les administrateurs de programme de cartes d'entreprise, le titulaire de ce poste est responsable de traiter les demandes administratives conformément aux procédures d'affaires en vigueur et de manière a aider les clients a atteindre leurs objectifs d'affaires.Le conseiller répond aux demandes des clients concernant les nouveaux produits ou les nouvelles solutions, ainsi que les produits ou solutions améliorés. Il offre également du soutien en temps réel aux administrateurs de programme de cartes d'entreprise relativement a l'utilisation des outils et de la technologie associés au programme et assure la liaison entre les titulaires de cartes d'entreprise et les différents services internes pour faciliter la résolution des problèmes. Finalement, le conseiller doit également préfiltrer toutes les demandes d'émission de nouvelles cartes d'entreprise afin d'assurer qu'elles contiennent tous les renseignements nécessaires sur le demandeur de même que la documentation requise, conformément aux lignes directrices sur la lutte au blanchiment d'argent (LBA). RESPONSABILITÉS 85 % - Service a la clientèle et soutien aux appels entrants Répondre aux appels entrants des titulaires de carte d'entreprise ou des administrateurs de programme de cartes d'entreprise avec rapidité, professionnalisme et efficacité, en respectant les niveaux de service établis.Aider les titulaires de carte d'entreprise ou les administrateurs de programme de cartes d'entreprise pour la configuration des comptes de carte et des hiérarchies, la mise en place de la documentation appropriée et le traitement des demandes de cartes.Traiter les demandes des entreprises clientes avec exactitude, notamment en créant des demandes de service pour le traitement de transactions financières et non financières, en respectant les politiques et procédures de la Banque et les échéanciers établis.Résoudre les problèmes des clients qui communiquent avec nous et répondre a leurs préoccupations de façon proactive, notamment en utilisant les systèmes de BMO pour enquêter et comprendre les causes profondes et sous-jacentes des problèmes et en transmettant les problèmes ou préoccupations au niveau supérieur, au besoin.Transmettre les problèmes ou situations complexes au service approprié et veiller a ce qu'un suivi approprié soit effectué.Maintenir des connaissances a jour sur l'industrie des cartes de crédit, les tendances et les pratiques en vigueur, et intégrer ces connaissances aux entretiens avec les clients de manière professionnelle dans le but d'améliorer les résultats de l'entreprise en lui fournissant des solutions appropriées.Respecter les politiques et procédures de BMO dans le cadre des appels avec les clients afin de minimiser les risques pour l'entreprise et de fournir aux clients des renseignements appropriés conformément a la réglementation en vigueur. Remplir la documentation requise après les appels afin d'assurer un traitement adéquat des demandes des clients.Utiliser la technologie et les outils appropriés pour favoriser l'efficacité des entretiens avec les clients.Aider les clients a diagnostiquer et a résoudre les problèmes lors de l'établissement et de l'utilisation des produits et services tels Opti-Dépenses. 15 % - Efficacité opérationnelle Déceler et transmettre les occasions d'amélioration des procédures d'affaires afin d'améliorer l'efficacité et la rentabilité de l'équipe tout en continuant d'offrir un service de qualité exceptionnelle aux clients.Protéger les avoirs de la banque en respectant les exigences réglementaires, les politiques, les normes et méthodes et les procédures d'affaires relatives aux services bancaires aux particuliers et aux entreprises, au crédit et aux placements, de même que les lignes directrices établies en matière de risque.Préserv e r la confi d entialité des renseig n ements, aut a nt ceux de la ban q ue q u e ceux des clien t s, afin de les protég e r e t de se c o nformer aux directives des p olitiqu e s, nor me s et méthod e s en vigu e ur a la ban q ue.Suivre les procédures en vigueur dans les politiques, normes et méthodes de la banque en ce qui a trait a la prévention des pertes dues a la fraude, au blanchiment d'argent ou au détournement, et a l'identification et a la déclaration des transactions ou activités suspectes qui pourraient être reliées au blanchiment d'argent.Comprendre les exigences réglementaires en matière de conformité, incluant, mais ne se limitant pas aux exigences de déclaration dans le cadre de la Lutte au blanchiment d'argent et au financement des activités terroristes, aux exigences de conformité aux dispositions visant les consommateurs de l'Agence de la consommation en matière financière du Canada et aux dispositions de la Loi sur la protection des renseignements personnels, et prendre les mesures nécessaires en fonction des politiques générales, des normes générales et des méthodes d'exploitation de la Banque.Comprendre les risques et prendre les mesures nécessaires en ce qui a trait aux produits des services bancaires aux entreprises, incluant toute la documentation requise, et respecter toutes les exigences visant a assurer l'intégrité opérationnelle du CCCAN et de BMO Groupe financier. Connaissances et compétences Diplôme d'études secondaires ou expérience de travail équivalente.Compétences en communication, a l'oral comme a l'écrit - compétences approfondiesCompétences éprouvées en résolution de conflits - compétences pratiquesConnaissance de l'organisation - connaissance de baseExpérience concluante dans un environnement similaire ou de vente et de service - expérience de baseConnaissance de la gestion du risque et de la conformité - connaissance de baseBilinguisme français-anglaisCompétences en informatique - compétences pratiques ------------------------------------------------------------------------------------------------------------------------- Permanent position, 37.5h per week Work schedule: the candidates must be fully available and flexible from Monday to Sunday, between 7am and 6pm. Location : Remote/WFH and/or 129 St. Jacques W., Montreal.The Associate, Corporate Card Services is accountable to provide exceptional service to BMO corporate credit card program administrators and/or corporate credit card cardholders by handling incoming inquiries to the Customer Contact Centre via all communication channels including electronic/online and telephone. As the main point of contact for card program administrators, this role is accountable to fulfill administration requests in accordance with approved procedures to meet the clients' business objectives.The Associate responds to inquiries regarding new and/or enhanced products or solutions. This role will also provide card program administrators with real-time support on using program tools and technologies and act as a liason between the corporate card client and various internal departments for issue resolution. The role is also accountable for pre-screening all requests to issue new corporate credit cards to ensure that they contain complete applicant information and supporting documentation in adherence to Anti-Money Laundering (AML) guidelines. ACCOUNTABILITIES: 85% Customer Service and Inbound Support Respond to incoming calls to the Customer Contract Centre from BMO corporate card holders and/or card program administrators, in a prompt, professional and efficient manner in accordance to service level agreement.Assist corporate customers and/or their designated administrator, with card set up, reporting hierarchy set up, putting in place proper program documentations and fulfill card request.Process corporate customer requests, including generating service requests in order to complete financial and non-financial transactions, accurately, within specified timeframes and in accordance with Bank policies and procedures.Proactively address and resolve any customer issue or concern during an incoming call, including investigating in BMO systems to understand the underlying root cause and escalate as required to resolve the issue or concern. Escalate complex or unresolved customer situations to the proper channel and ensure suitable follow up. Maintain current knowledge of the credit card industry, practices and trends and integrate into customer conversations in a professional manner and drive business results based on giving customers the right solutions.Adhere to all BMO policies and procedures during customer calls in order to minimize risk to the business and provide the customer with appropriate information as per established regulations. Perform any required documentation after the call is completed to ensure an accurate processing of any customer request.Use applicable technology and tools to facilitate an effective conversation with the customers.Assist clients in troubleshooting and resolving issues during deployment an ongoing use of products and services such as Spend Dynamics. 15% Operational Effectiveness Identify and escalate process improvement opportunities to increase efficiency and effectiveness of team and still maintain an exceptional level of service to the customer.Protect BMO assets by adhering to all applicable personal banking, commercial banking, investment and lending regulations, policies and procedures, regulatory requirements, process requirements and established risk guidelines.Maintain the confidentiality of both customer and Bank information to protect the customer and the Bank and to ensure compliance with Bank policies and procedures.Follow security and safeguarding procedures in accordance with Bank Policy and Procedure for the prevention of loss due to fraud, money laundering or defalcation; identify and report suspicious and other reportable transactions or patterns of activity that are suspected to be related to money laundering.Understand regulatory and compliance requirements that include, but are not limited to, Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions, in accordance with Bank policies and procedures; take appropriate action.Understand risks and take appropriate actions as they relate to corporate products, including all documentation, and any other requirements to maintain operational integrity within BMO Financial Group. Knowledge and Skills :Completed high school education or equivalent work experience.Communication skills (verbal and written) (In-depth)Demonstrate conflict resolution skills (Working)Organizational awareness (Basic)Some success working in a similar and/or related sales and service environment (Basic)Some understanding of Risk Management and Compliance (Basic)Fully Bilingual French/EnglishComputer proficiency (Working)Compensation and Benefits:$35 000,00 - $52 000,00Pay Type: SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun!" The Opportunity: We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help. We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules. And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests. The Role: As a Team Lead - Bilingual Support , you will be responsible for providing guidance, coaching and support to your team. In addition, you will be providing remote and on-site support and training to our clients that use our software both in English and French . This is a r emote work opportunity based out of Quebec (Montréal area preferred) and requires travel to customer sites in Canada, the US, or the Caribbean. This position will support mostly our Quebec based clients. Half of your work will be done from home, the other half you will be traveling to the dealership's site as part of the installation team. Job Requirements: Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner. Logging and documenting all customer interactions within our ticketing system and escalating matters as required. Collaborating with other groups/departments to streamline service delivery. Identify opportunities to drive process improvements that positively impact the client's experience. Develop knowledge and understanding of our software and the supporting Infrastructure. Achieve program certification within your primary group within 6 months, and additional program certification/s within 18 months, up to PBS Certified Professional status. Maintaining a high level of punctuality as well as a consistent, reliable attendance standard. Achieving and exceeding KPI targets and other Metrics defined by the department. Available to travel as and when the need arises throughout the US and Canada. Keeping abreast of Software enhancements and new released, by attending Apogees and reviewing release notes. Assisting and training current as well as new staff members. Maintaining and contributing knowledge-based articles including informational articles, how-to's, troubleshooting guides and FAQs. Escalating Incidents, Problems, and Enhancement tickets to our development team. Ticket/ Queue Management - Reviewing and actioning outstanding tickets as required. Problem Management - Define, address, and manage the root cause of a problem, to help prevent further issues. Communicate and coach direct reports on daily performance and quality & quantity of work, behavior, punctuality, and attendance standards within the team. Analyze and evaluate KPI targets and other Metrics defined by the department, and use results for performance reviews, to help develop Analysts and improve team performance. Manage/coordinate client escalations and communications. Escalate client as well as staffing issues and concerns to the Program Manager. Collaborating with other team leads to ensure adequate staffing levels are scheduled and maintained. Commit to an ongoing personal development and cross-training as recommended by the Program Manager. Create a positive workplace culture. Qualifications: Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing. Strong Leadership and coaching abilities Strong time management & organization skills. Strong decision making and analytical abilities. Strong detail orientation. Excellent computer skills with a proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc. Ability to work independently and within a team environment. College Diploma. Must have Valid Drivers license. Previous customer service, helpdesk or dealership experience will be considered an asset. Over 3+ years of PBS experience, Dealership/Automotive or leadership experience within a customer support environment What we offer: Internal promotion and growth opportunities An education department dedicated to helping you with professional and personal development The opportunity to travel Free parking Staff events Competitive annual base salary Bonus for product certification up to $4,800 per year Great referral bonus Staff discounts with GM, Dell, Goodlife and more. Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

Express Employment Professionals, Delta/ Richmond, is hiring for a Bilingual (English/ Mandarin) Administrator and Full Cycle Bookkeeper. Our client company/ potential employer has been in business for 30 years and supplies metal materials to BC and AB government municipalities. This ideal candidate is able to use Sage. This is a very small office with one other administrator and sales reporting in and out. This office is a fairly laid back environment as long as work is completed; this role is reporting to the Office Manager. And also eventually this role could grow into the Office Manager role.Responsibilities:* Administrative and full cycle bookkeeping duties* Reconciliation duties for AP: packing list & invoice and AR: include EFTs and receiving cheques* Submit payments to government - GST, PST, WCB, etcRequirements:* Prefer a Mandarin and English speaker as may require this person to deal with overseas vendors* Ability to use Sage or be able to pick up quickly* Strong use of Outlook and ExcelMonday to Friday, 8:30/9am to 5/5:30pm. Half hour of lunch.Salary is $55K to $65K depending on experience. Extended benefits after probationary period.Please apply to [email protected] with subject line "Administrator & Full Cycle Bookkeeper, BCJobs B894VL". Our website is www.expresspros.com/deltarichmondbc - for reviewing this and other roles. If this role does not suit you and could benefit someone you know, please feel free to share.

Express Employment Professionals, Delta/ Richmond, is hiring for a Bilingual (English/ Mandarin) Full Cycle Bookkeeper & Administrator. Our client company/ potential employer has been in business for 20 years and supplies metal materials to BC and AB government municipalities. This ideal candidate is able to use Sage. This is a very small office with one other administrator and sales reporting in and out. This office is a fairly laid back environment as long as work is completed; this role is reporting to the Office Manager. And also eventually this role could grow into the Office Manager role.Responsibilities:* Administrative and full cycle bookkeeping duties* Reconciliation duties for AP: packing list & invoice and AR: include EFTs and receiving cheques* Submit payments to government - GST, PST, WCB, etcRequirements:* Minimum of one year or more of full cycle accounting or bookkeeping experience* Mandarin and English speaker as require this person to deal with overseas vendors* Ability to use Sage* Strong use of Outlook and ExcelMonday to Friday, 8:30/9am to 5/5:30pm. Half hour of lunch.Salary is $55K to $65K depending on experience. Extended benefits after probationary period.Please apply to [email protected] with subject line "Full Cycle Bookkeeper & Administrator, BCJobs B894VL". Our website is www.expresspros.com/deltarichmondbc - for reviewing this and other roles. If this role does not suit you and could benefit someone you know, please feel free to share.

Our client is a leader in real estate development with a long history and excellent reputation. The company builds high quality homes throughout BC and owns an impressive amount of land to be developed in future.What- the Role: On behalf of our client, SWIM is seeking a new employee for their busy sales administration team. Depending on the skills and depth/relevance of experience of the hired individual, this role might be titled Senior Sales Administrator, Sales Administration Team Lead, OR Manager of Sales Administration. The new leader of the Sales Administration team will have 3 direct reports (Sales Administrators) and will report directly into the Vice-President of Sales.This is a well-rounded role involving all the behind-the-scenes action that needs to take place before a home is officially sold. The role has a blend of paralegal work, conveyancing work, contracts management, and general corporate administration- it’s a great role for someone who loves variety in their day-to-day! The Team Lead will deal with contracts for purchases and sales, disclosure statements, land title transfers and registration, statements of adjustments (SOAs), etc. They will interact internally with the sales team and finance team, and externally with legal counsel, purchasers, etc.Who- the Candidate: Do you know what REDMA and FINTRAC are? Have you dealt with disclosure statements? Do you understand what needs to happen for a home to be legally sold? If so, you could be a great candidate for this role! We are looking for someone with at least 5 years of recent and relevant experience working at a real estate law firm or a real estate developer that does its own sales or a real estate brokerage.Experience with residential real estate sales administration is required, ideally multi-family residential sales (apartment towers) across BC. Qualified candidates will love being busy and juggling multiple transactions at once.Some form of relevant post-secondary education is requiredIdeally candidates will already have experience formally managing 2 to 4 direct reports- if not, candidates must demonstrate lots of potential in this area and natural leadership, mentorship, and coaching abilities.Candidates will be professional, friendly, and reliable, with great time management and organizational skills.Where: The company is headquartered in downtown Vancouver. This is a full-time in-office role, with occasional visits to sales centres and projects sites within Greater Vancouver.   How Much: Base salary will be commensurate with experience, education, and skills, and could range anywhere from $80,000 to $118,000. Health, dental, vision, and paramedical benefits after initial wait period. Additionally, the person in this role will be eligible for competitive bonuses based on the number of homes sold by the sales & sales administration teams. Employees are eligible for financial support for relevant and pre-approved education and training, such as real estate license renewals, or courses on FINTRAC and REDMA.  This company has plenty of fun team social events. Please discuss your base salary and total compensation expectations in more detail with SWIM.When: Swim Recruiting will be presenting the profiles of short-listed candidates directly to the hiring team. If you already have a Recruiter at SWIM, please reach out very soon. If you do not yet have a contact at Swim Recruiting, please hit 'APPLY NOW' to send us your resume (preferably in MS Word format as it works best with our internal systems). Thank you!

"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun!" The Opportunity: We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help. We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules. And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests. The Role: As a Automotive Sales Software Trainer (DTO Trainer - Sales) you will provide support and training to new and existing customers on our Dealer Management Software (DMS). Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone. DTO Trainers also assist customers onsite in person, when required, with new software install training. This position is based out of our Calgary office and requires frequent travel to our customer sites throughout North America. This is not a remote work opportunity . Job Responsibilities: Learn and develop an understanding of the PBS software Learn and develop an understanding of the process for training customers on the PBS software Learn and develop an understanding of data entry and other key tasks The ability to complete the payroll module - if applicable Become an install resource without assistance Demonstrate the ability to prioritize tasks without direction from Team Leads Taking the initiative to learn new products to increase their knowledge Provide excellent support to our customers in our software Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers Work directly with customers and train all sessions in assigned silo and if possible other silos Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded Responds to both internal and external training requests in a timely manner Write up tickets and investigate issues that arise and escalate issues to the corresponding teams Create and maintain a positive work environment Knowledge sharing within own silo and others within DTO Maintain documentation and update as processes change within department Willingness to commitment to an ongoing system of education and cross-training Ensure DTO queue is monitored Customer focus / excellent customer service skills Willingness to go the "Extra Mile" Perform other duties and responsibilities as assigned Qualifications: Experience in the sales area of a dealership preferred 1-2 years' previous experience in the automotive industry, dealership environment or PBS is preferred High School Diploma Computer proficient with knowledge of Microsoft Office Suite Strong problem solving & trouble shooting skills Effective time management & organizational skills Strong multi-tasking & prioritization Strong documentation abilities Excellent communication skills Fluent in English (speaking, reading, writing) Ability to travel within Canada and the USA up to 2 weeks per month; in consequence proof of valid passport and/or US visa (if applicable) and valid full class driver's license is required What we offer: Internal promotion and growth opportunities An education department dedicated to helping you with professional and personal development The opportunity to travel Free parking Staff events Competitive annual base salary Bonus for product certification up to $4,800 per year Great referral bonus Staff discounts with GM, Dell, Goodlife and more. Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun!" The Opportunity: We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help. We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules. And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests. The Role: As a Automotive Sales Software Trainer (DTO Trainer - Sales) you will provide support and training to new and existing customers on our Dealer Management Software (DMS). Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone. DTO Trainers also assist customers onsite in person, when required, with new software install training. This position is based out of our Calgary office and requires frequent travel to our customer sites throughout North America. This is not a remote work opportunity . Job Responsibilities: Learn and develop an understanding of the PBS software Learn and develop an understanding of the process for training customers on the PBS software Learn and develop an understanding of data entry and other key tasks The ability to complete the payroll module - if applicable Become an install resource without assistance Demonstrate the ability to prioritize tasks without direction from Team Leads Taking the initiative to learn new products to increase their knowledge Provide excellent support to our customers in our software Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers Work directly with customers and train all sessions in assigned silo and if possible other silos Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded Responds to both internal and external training requests in a timely manner Write up tickets and investigate issues that arise and escalate issues to the corresponding teams Create and maintain a positive work environment Knowledge sharing within own silo and others within DTO Maintain documentation and update as processes change within department Willingness to commitment to an ongoing system of education and cross-training Ensure DTO queue is monitored Customer focus / excellent customer service skills Willingness to go the "Extra Mile" Perform other duties and responsibilities as assigned Qualifications: Experience in the sales area of a dealership preferred 1-2 years' previous experience in the automotive industry, dealership environment or PBS is preferred High School Diploma Computer proficient with knowledge of Microsoft Office Suite Strong problem solving & trouble shooting skills Effective time management & organizational skills Strong multi-tasking & prioritization Strong documentation abilities Excellent communication skills Fluent in English (speaking, reading, writing) Ability to travel within Canada and the USA up to 2 weeks per month; in consequence proof of valid passport and/or US visa (if applicable) and valid full class driver's license is required What we offer: Internal promotion and growth opportunities An education department dedicated to helping you with professional and personal development The opportunity to travel Free parking Staff events Competitive annual base salary Bonus for product certification up to $4,800 per year Great referral bonus Staff discounts with GM, Dell, Goodlife and more. Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun!" The Opportunity:We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.The Role: As a Bilingual Accounting Software Trainer (DTO Bilingual Trainer - Accounting) you will provide support and training to new and existing customers on our Dealer Management Software (DMS). Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone. DTO Trainers also assist customers onsite in person, when required, with new software install training. This position is based out of our Milton office and requires frequent travel to our customer sites throughout North America. This is not a remote work opportunity. Job Responsibilities: Learn and develop a n understanding of the PBS softwareLearn and develop an understanding of the process for training customers on the PBS softwareLearn and develop an understanding of data entry and other key tasksThe ability to complete the payroll module Become an install resource without assistance Demonstrate the ability to prioritize tasks without direction from Team LeadsTaking the initiative to learn new products to increase their knowledgeProvide excellent support to our customers in our softwareBe able to talk about and be able to navigate our DMS Software to be able to better assist our customersWork directly with customers and train all sessions in assigned silo and if possible other silosMaintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceededResponds to both internal and external training requests in a timely mannerWrite up tickets and investigate issues that arise and escalate issues to the corresponding teamsCreate and maintain a positive work environmentKnowledge sharing within own silo and others within DTOMaintain documentation and update as processes change within department Willingness to commitment to an ongoing system of education and cross-training Ensure DTO queue is monitoredCustomer focus / excellent customer service skillsWillingness to go the "Extra Mile"Perform other duties and responsibilities as assignedQualifications:Fluent in French and English (speaking, reading, writing)Experience in bookkeeping/accounting1-2 years' previous experience in the automotive industry, dealership environment or PBS is an assetHigh School DiplomaComputer proficient with knowledge of Microsoft Office SuiteStrong problem solving & trouble shooting skillsEffective time management & organizational skillsStrong multi-tasking & prioritizationStrong documentation abilitiesExcellent communication skills Ability to travel within Canada and the USA up to 2 weeks per month; in consequence proof of valid passport and/or US visa (if applicable) and valid full class driver's license is required What we offer:Internal promotion and growth opportunitiesAn education department dedicated to helping you with professional and personal development The opportunity to travel Free parking Staff eventsCompetitive annual base salaryBonus for product certification up to $4,800 per yearGreat referral bonusStaff discounts with GM, Dell, Goodlife and more. Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.#INPBS

"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun!" The Opportunity: We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help. We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules. And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests. The Role: As a Team Lead - Bilingual Support , you will be responsible for providing guidance, coaching and support to your team. In addition, you will be providing remote and on-site support and training to our clients that use our software both in English and French . This is not a remote work opportunity. Job Requirements: Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner. Logging and documenting all customer interactions within our ticketing system and escalating matters as required. Collaborating with other groups/departments to streamline service delivery. Identify opportunities to drive process improvements that positively impact the client's experience. Develop knowledge and understanding of our software and the supporting Infrastructure. Achieve program certification within your primary group within 6 months, and additional program certification/s within 18 months, up to PBS Certified Professional status. Maintaining a high level of punctuality as well as a consistent, reliable attendance standard. Achieving and exceeding KPI targets and other Metrics defined by the department. Available to travel as and when the need arises throughout the US and Canada. Keeping abreast of Software enhancements and new released, by attending Apogees and reviewing release notes. Assisting and training current as well as new staff members. Maintaining and contributing knowledge-based articles including informational articles, how-to's, troubleshooting guides and FAQs. Escalating Incidents, Problems, and Enhancement tickets to our development team. Ticket/ Queue Management - Reviewing and actioning outstanding tickets as required. Problem Management - Define, address, and manage the root cause of a problem, to help prevent further issues. Communicate and coach direct reports on daily performance and quality & quantity of work, behavior, punctuality, and attendance standards within the team. Analyze and evaluate KPI targets and other Metrics defined by the department, and use results for performance reviews, to help develop Analysts and improve team performance. Manage/coordinate client escalations and communications. Escalate client as well as staffing issues and concerns to the Program Manager. Collaborating with other team leads to ensure adequate staffing levels are scheduled and maintained. Commit to an ongoing personal development and cross-training as recommended by the Program Manager. Create a positive workplace culture. Qualifications: Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing. Strong Leadership and coaching abilities Strong time management & organization skills. Strong decision making and analytical abilities. Strong detail orientation. Excellent computer skills with a proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc. Ability to work independently and within a team environment. College Diploma. Must have Valid Drivers license. Previous customer service, helpdesk or dealership experience will be considered an asset. Over 3+ years of PBS experience, Dealership/Automotive or leadership experience within a customer support environment What we offer: Internal promotion and growth opportunities An education department dedicated to helping you with professional and personal development The opportunity to travel Free parking Staff events Competitive annual base salary Bonus for product certification up to $4,800 per year Great referral bonus Staff discounts with GM, Dell, Goodlife and more. Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

Overview Paladin Security: Making the World a Safer and Friendlier Place because we CARE ! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you! Job Skills / RequirementsPosition: Team LeaderSite: St. Clair College SCCACity: WindsorStatus: Part-TimeHours: Saturday and Sunday (1500-0300)Pay Rate: $20.02 / hour after completion of site training Site Description: St. Clair College's mission is to strive to create respectful and welcoming educational environment that will assist individuals in developing skills, knowledge and values to support chosen careers, or support their involvement in their community; provide students with an accessible, dynamic and supportive learning environment which adapts to their changing requirements for quality lifelong learning; and provide leadership and develop partnerships that support our community by a continual thrust towards competition.Current St. Clair College Students are not eligible for this position Job Description: The successful candidate for this position will be required to ensure that their team is actively engaged with the college community. This means to have the members of their team completing assigned tasks properly and in a timely manner.The candidate that is awarded this position should be self-motivated, a proven leader and dedicated to a career in security. This individual will also be required to complete duties as assigned and step in to assist members of their respective team with the daily functions of the security department. Requirements: •Must possess Valid Ontario Security Guard License.•Valid First Aid & CPR - Level C Certification•Valid G Class Ontario Driver's License & Drivers Abstract•Diploma in Police Foundations, Protection Security & Investigations, Criminology, or Border Services preferred. •Proficient in English, written and oral•Proof of double COVID-19 vaccination•Physical Demands include excessive walking and standing.•Patrol area on foot and vehicle as assigned, to ensure personal, building, and equipment security.•Utilize radio and computer applications for communicating site activities.•Watch for and report irregularities by completing incident reports, such as security breaches, facility and safety hazards, and emergency situations; contact emergency responders, such as police, fire, and/or ambulance personnel, as required.•Superior written and verbal communication skills.•Must possess excellent computer skills.•Demonstrated punctuality and reliability, tact, and diplomacy.•Perform miscellaneous job-related duties as assigned.•Must have not been removed from a St. Clair College site•Must pass a Vulnerable Sector CheckHighlights: •Opportunities for Growth & Advancement•Extensive Paid Industry Training#IND28Certification Requirements (All) Standard First Aid, CPR Level C Valid Ontario Security LicenseAdditional Information / BenefitsPaladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.This job reports to the Client Service Manager This is a Part-Time position 2nd Shift. Number of Openings for this position: 1

Express Employment Professionals, is hiring for a temporary Administrative Assistant with mandarin speaking abilities for an institution in South Delta, BC. There is a potential for this temporary role to become a long term employee after contract is completed as this happened with the past placement.Responsibilities include the following but not exclusive of:* Administrative duties, assisting the Sales Director* Event assisting* Deal with vendors to meeting and greeting the families and studentsRequirements:* Fluent in English and Mandarin (dealing with families of students)* Good customer service skills* Good MS Office and ability to pick up on other computer softwareMonday to Friday8am to 4:30pmPay is $21-23/ hour. Benefits if become a long term employee.Please apply to [email protected] with subject line "Mandarin Admin, VL". www.expresspros.com/deltarichmondbc - please pass onto friends and family if you know someone who could benefit from knowing about this and other roles.

Position DetailsPosition Information Position Title International Student Advising Specialist Posting Number 02168SA Location New Westminster Campus Grade or Pay Level S - Pay Level 15 Salary Range $58,606 annually (with wage increments to a max of $65,718 annually), which includes a special allowance of $2,000 per annum. Salary and wage increments are in accordance with the Collective Agreement. Position Type Support Staff - Regular Posting Type Internal/External Regular/Temporary Regular Employment Type Full-Time Posting Category Staff Start Date 05/06/2024 End Date 11/15/2024 Day of the Week Mondays to Fridays Shift 8:30am - 4:30pm or 9:00am - 5:00pm Work Arrangements This regular, full-time (35 hours per week) position is available starting May 6, 2024. Regular hours of work are Monday to Friday, 8:30am - 4:30pm or 9:00am - 5:00pm. Shift days and times may change depending on the Department's need. Occasional evening and/or weekend work may be required. The position is located at the New Westminster campus; however, the successful candidate must be available for occasional work at the Coquitlam campus. Douglas College is committed to supporting a healthy work/life balance for employees. A modified/flexible schedule may be considered after successful completion of probationary period, subject to the terms of the College's Work From Home Policy. What Douglas Offers DO what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate, motivated people to join us in making one of Canada's best colleges even better. The Role The International Student Advising Specialist ( ISAS ) is responsible for advising students, faculty members and administrators in complex overlapping immigration and academic issues related to international student success. The ISAS provides integrated immigration and academic case-specific analysis, guidance and decisions; as well as, student success education to new and returning international students.As a Regulated Canadian Immigration Consultant ( RCIC ) or Regulated International Student Immigration Advisor ( RISIA ) the ISAS executes the highest level of comprehensive advising to support international undergraduate student retention and success; including, but not limited to: study permits, work permits, academic program decisions, medical insurance, employment and cultural transitions. The position involves the professional and competent application of advising procedures in a confidential and ethical manner in accordance with standards set by the Canadian Bureau of International Education ( CBIE ), the Immigration Consultants of Canada Regulatory Council ( ICCRC ) and applicable professional associations.The ISAS is responsible for updating staff and administrators on new policies and issues of relevance to international students by sitting on college-wide committees, presenting at meetings, and providing updates via formal and informal college communication channels including the website, intranet and email. The ISAS supports international student admissions, exchanges and international partnership agreement development by assessing international course credit transfer and course pathway options for students with a variety of international educational experiences.Responsibilities1) International Student Advising (1:1)a) Establishes a professional, welcoming and coaching-style relational rapport with international students by engaging in active and empathetic listening and appreciative inquiry techniques to support a positive advising experience for the student.b) Diffuses emotionally charged or hostile advising situations by providing guidance to both staff and students involved, including referral when appropriate.c) Uses interviews, student questionnaires, student records, knowledge of College programs, and knowledge of immigration law to support student alignment of their academic, immigration, work and personal goals and circumstances by providing case specific advising on:i) program choice, change, course selection, course loadii) work/study program options and limitations of study and work visasiii) post-graduate work permit ( PGWP ) eligibility and applicationiv) whether or not taking academic breaks will impact ( PGWP ) eligibility and academic program progressv) non-academic questions, such as international student athlete eligibilityvi) impacts of study abroad for international students on PGWP and academic program progressd) Supports student post-graduate work and immigration plans by providing case specific immigration that is compliant with immigration law and IRCC rules related to study and work permits, visas, medical insurance, employment, dependents and related issues.e) Uses student service expertise to assess non-academic student support needs related to mental health, financial concerns, or health and safety related issues and refers students to both internal and external student services and resources and follows-up as appropriate.f) Writes professional communications to visa offices and immigration programs regarding student cases and intervenes where mistakes occurred or cases require special attention to ensure students are represented fairly.g) Manages complex cases involving student immigration, wellbeing and other matters by liaising with, and providing leadership to, other staff on campus to provide seamless support and services for international students (e.g. Enrollment Services, Student Affairs and Services, Faculty Members, and Career Centre).2) International Student Success Programminga) Leads immigration and academic success components of orientation programming.b) Prepares and updates documents such as orientation information booklets, manuals and other publications for international students on academic & immigration success-related topics.c) Plans and delivers international student success program (workshops and co-curricular course content) aligned with student-lifecycle and interest needsd) Conducts co-curricular international student success program reviews each semester with input from participants, organizers, and external contributors.e) Designs and delivers awareness and education programs to faculty and staff related to international student success and immigration related topics; such as, common questions received by faculty from international students, international student patterns for program and course preference, and intercultural communication tips and tricks for front line staff working with international students.f) Creates and curates content for regular international student communications (e.g. newsletter, social media, posters) to raise awareness of international student success programming, immigration updates, events and availability of services.3) International Program Articulationa) Analyzes international programs, courses and international exchange standards to prepare reports for the Director of Global Engagement and International Student Services on program course/credit alignment for new and existing international articulation arrangements.b) Maintains and updates existing course/credit reports with international colleges and universities to reflect any additions or removal of course and program options.c) Utilizes the BC Transfer guide and the Douglas College transfer database to analyze case specific issues related to course and program transfer in order to ensure accurate recognition for prior academic work.4) Administration and operationsa) Maintains and updates student records in according to IRCC , BC FIPPA , and Douglas College policies.b) Provides recommendations to the ISAS Supervisor and International Student Services Manager to improve administrative procedures for record keeping.c) Provides recommendations to the ISAS Supervisor and International Student Services Manager to improve online and in-person student services.d) Represents Douglas College International externally from time-to-time to government and professional organizations such as; IRCC , Canadian Border Services Agency, BC Provincial Nominee Program, Services Canada, Health Insurance BC, and the local MP's office.e) Interprets and complies with IRCC Operation Manuals, Operational Bulletins, ICCRC policies and Codes of Ethics, and relevant privacy legislation in order to meet legal and reporting requirements.f) Contributes to the updating of training and procedures manuals within the International Student Service ( ISS ) area to support onboarding and upgrading of employees.g) Plans and implements on-campus immigration-related communications for relevant non- ISS staff and faculty that are accurate, consistent and in line with immigration legislation and regulations.5) Expert Consultationa) Provides legally sound advice to colleagues, academic and student service departments on immigration legislation, regulations and policies in order to ensure College-wide compliance with IRCC rules and regulations.b) Provides in person or written case specific and policy-level consultation to Douglas College departments and staff regarding international student immigration-related issues (study rules, work rules, immigration implications of decisions for students); such as, working with faculty members to verify student claims and/or resolve complex issues related to international or immigration issues impacting student success.6) Continuous Improvement and Networkinga) Maintains certification as a Regulated Canadian Immigration Consultant ( RCIC ) or Regulated International Student Immigration Advisor ( RISIA ) by completing required annual professional development requirements.b) Stays current on IRCC policy changes and assesses changes in relation to student study, work, and immigration case-specific advising. Assesses IRCC rule changes to inform academic program coordinators and College-wide policy when relevant.c) Stays current on all programs offered by the College available to international students in order to ensure academic-related information for case-specific immigration/academic advising is accurate.d) Stays current on BC Transfer Guide and popular sending and receiving programs relevant to international students at Douglas College in order to ensure academic-related information for case specific advising and pathway (assessment and upgrading) options are available to students.e) Stays current on industry-standard international transfer credit guides, resources and related news in order to facilitate exchange credit analysis and articulation and pathway articulation development.f) Represent Douglas International as a contributing member to cross-functional teams and learning communities of practice within Douglas College related to student services.g) Participates as an active member in provincial and national associations such as the Canadian Bureau of International Education, British Columbia International Education Association, and the Canadian Association of College and University Student Services to stay current in the fields of immigration and academic advising and annually reflect on current best practices in the field.h) Stays current of trends in international student employment opportunities through regular collaboration with the Douglas College Career Centre in order to provide relevant work-integrated-learning.i) Participates in ongoing training to ensure current functional knowledge of College service areas, technologies, and policies.7) Performs other duties as required such as:a) Processes a variety of correspondence, reports, and other documents.b) Leads or contributes to Douglas international and College-wide projects; such as, participating on service standard working groups and advising software upgrade projects.c) Mentors and trains new staff in Douglas International on ISAS related duties.d) Provides orientation and training to staff faculty and staff external to Douglas International on immigration/international student issues when requested.e) Maintains confidential student and partner data in Douglas College student records systems.f) Maintains confidential immigration documentation in Douglas International agent & student database.g) Creates and maintains content and student information in Douglas learning management system.h) Maintains Douglas International partner database articulation and exchange agreement content.i) Prepares and updates informational materials, posters, websites, etc.j) Requisitions new materials.To Be Successful in this Role You Will Need 1. Successful completion of a bachelor degree in a related discipline from a recognized post-secondary institution and a minimum of 4 years related work experience, or a combination of credentials and experience considered equivalent.2. Certification as a Regulated Canadian Immigration Consultant ( RCIC ) or Regulated International Student Immigration Advisor ( RISIA ); and be in good standing with the Immigration Consultants of Canada Regulatory Council ( ICCRC ).3. Experience supervising student assistants or volunteers.4. Extensive knowledgeable of Citizenship and Immigration Canada, Immigration and Refugee Protection Act/Regulations, and policies and procedures pertaining to international students5. A strong understanding of the post-secondary system in BC, including course and program transfer amongst BC institutions, and Douglas College programs of study, admission criteria and learner pathways.6. Excellent working knowledge of Douglas College programs including admission requirements, programs of study and Douglas College program offerings, admissions criteria and learner pathways.7. Demonstrated knowledge and experience in credential evaluation, and in program articulation and transfer credit processes at Douglas College pertaining to international partners.8. Comprehensive understanding of Douglas College policy and procedures as they relate to students in general and international students in particular.9. Knowledge of international student concerns related to study, work, immigration and well-being.10. Knowledge of post-secondary student lifecycle and service needs from 'new student to alumni.'11. Excellent interpersonal and cross-cultural communication skills including written and verbal fluency in the English language.12. Good interviewing skills with students.13. Good emotional self-management and conflict resolution abilities.14. Good working knowledge of routine office systems and procedures such as filing systems, administrative control systems, and standard forms of business communication.15. Demonstrated ability:a. to interact effectively and tactfully with people of various backgrounds and culturesb. to communicate persuasively, assertively, diplomatically and tactfully verbally and in writingc. to collaborate and seek help when faced with complex or challenging situationsd. to critically analyze, reason, problem solve and exercise sound judgmente. to ensure accuracy of information and enter data accuratelyf. to maintain a high degree of confidentialityg. to effectively use time management to prioritize tasks for self and groupsh. to effectively lead and support project-based work using planning toolsi. to research complex topic and synthesize information into briefs or succinct communicationsj. to create and deliver engaging presentations for large groups in formal and informal settingsk. to adapt speaking style and register for audiences of different cultural backgrounds and positionsl. to effectively engage with large groups of people in workshop or educational formatsm. to work as a team or independently, with a minimum of supervisionn. to maintain high levels of customer service while under task, time or interpersonal pressureo. to work within an environment where there is a constant flow of enquiries, requiring attention to detail, endurance and stamina and the need to stay focused over prolonged periods of timep. to advocate on behalf of others for correction of an error or change in procedureq. to retain, organize, utilize and communicate a vast range of information to support othersr. to provide exceptional client-centered service on a consistent basis to multiple stakeholder groupss. to create and maintain a professional network16. International experiences and second language skills are assets.17. A working knowledge of student information database systems such as Banner is an asset.18. Knowledge of adult educational design and co-curricular learning principles is an asset.19. A working knowledge of learning management systems such as Blackboard is an asset.20. A working knowledge of social media platforms such as Twitter, Instagram, FaceBook, etc. is an asset.21. Technical skills: MS Word, Excel, PowerPoint, Outlook, MS Teams, MS Planer, Zoom, all at an intermediate or higher level. Link to Full Position Profile Equity Statement Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status. Needs a Criminal Records Check No Posting Detail Information Open Date 04/17/2024 Close Date 04/23/2024 Open Until Filled No Special Instructions to Applicant Interested applicants must submit their application and all required documents online on the Douglas College Career Site www.douglascollegecareers.ca . Qualified internal applicants shall be given first consideration in filling the position. All internal applications must be received by April 23, 2024. Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying. All candidates selected for interview will need to bring original certificates and diplomas of educational credentials noted on their resume. Quick Link for Direct Access to Posting https://www.douglascollegecareers.ca/postings/12183

"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun!" The Role: We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help. We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules. And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests. Job Responsibilities: Remain calm under pressure, professional , and focused . Be a role model to your team members, and an example of what DTO expectations are . Accurately communicate policy, direction, and vision . Foster a supportive work culture , t ake care of your people, and positively represent PBS . Support an evolutionary environment, where team members are encouraged to spend time improving process, pushing themselves (and PBS) to grow. Involved in recruiting and retention programs , some HR responsibilities . Onboarding, and ongoing training of your team members Support, mentor, m otivate & encourage team members on job achievements. Keep the team engaged and focused forward . Identify staff challenges and engage management as necessary. Coordinate staff schedules , training and workload. Project oversight on all assigned installations and other projects. Provide support, guidance, and ultimately take responsibility for the more complex incidents and/or deployments. Ongoing queue management, project overviews, reporting, and analysis. Qualifications: Fluent in French and English (speaking, reading, writing) Experience in bookkeeping/accounting 1-2 years' previous experience in the automotive industry, dealership environment or PBS is an asset High School Diploma Computer proficient with knowledge of Microsoft Office Suite Strong problem solving & trouble shooting skills Effective time management & organizational skills Strong multi-tasking & prioritization Strong documentation abilities Excellent communication skills Ability to travel within Canada and the USA up to 2 weeks per month; in consequence proof of valid passport and/or US visa (if applicable) and valid full class driver's license is required. What we offer: Internal promotion and growth opportunities An education department dedicated to helping you with professional and personal development The opportunity to travel Free parking Staff events Competitive annual base salary Bonus for product certification up to $4,800 per year Great referral bonus Staff discounts with GM, Dell, Goodlife and more. Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.#INPBS

"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun!" The Role: We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help. We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules. And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests. Job Responsibilities: Remain calm under pressure, professional , and focused . Be a role model to your team members, and an example of what DTO expectations are . Accurately communicate policy, direction, and vision . Foster a supportive work culture , t ake care of your people, and positively represent PBS . Support an evolutionary environment, where team members are encouraged to spend time improving process, pushing themselves (and PBS) to grow. Involved in recruiting and retention programs , some HR responsibilities . Onboarding, and ongoing training of your team members Support, mentor, m otivate & encourage team members on job achievements. Keep the team engaged and focused forward . Identify staff challenges and engage management as necessary. Coordinate staff schedules , training and workload. Project oversight on all assigned installations and other projects. Provide support, guidance, and ultimately take responsibility for the more complex incidents and/or deployments. Ongoing queue management, project overviews, reporting, and analysis. Qualifications: Fluent in French and English (speaking, reading, writing) Experience in bookkeeping/accounting 1-2 years' previous experience in the automotive industry, dealership environment or PBS is an asset High School Diploma Computer proficient with knowledge of Microsoft Office Suite Strong problem solving & trouble shooting skills Effective time management & organizational skills Strong multi-tasking & prioritization Strong documentation abilities Excellent communication skills Ability to travel within Canada and the USA up to 2 weeks per month; in consequence proof of valid passport and/or US visa (if applicable) and valid full class driver's license is required. What we offer: Internal promotion and growth opportunities An education department dedicated to helping you with professional and personal development The opportunity to travel Free parking Staff events Competitive annual base salary Bonus for product certification up to $4,800 per year Great referral bonus Staff discounts with GM, Dell, Goodlife and more. Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.#INPBS