Overview of salaries statistics of the profession "Outbound Sales Administrator in Canada"

Team Leader StylistJob descriptionLead and guide the team towards the achievement of daily objectives and sales standards required.Know how to delegate tasks between co-workers.Ensure the cleanliness of the store as well as the visual standards required.Enforce administrative policies and procedures.Proceed with the receiving/shipping of the goods with vigilance.AdvantagesContinuous trainingFlexible scheduleSchool/work balanceEmployee discountEmployee recognitionCompetitive and progressive compensationBonus for referring another employeeOpportunity to grow within the companyQualifications6 months of experience in retail or equivalent.Bilingualism, an asset.Senior: More than 30 hours per week.Junior: Less than 30 hours per week.

Team Leader StylistJob descriptionLead and guide the team towards the achievement of daily objectives and sales standards required.Know how to delegate tasks between co-workers.Ensure the cleanliness of the store as well as the visual standards required.Enforce administrative policies and procedures.Proceed with the receiving/shipping of the goods with vigilance.AdvantagesContinuous trainingFlexible scheduleSchool/work balanceEmployee discountEmployee recognitionCompetitive and progressive compensationBonus for referring another employeeOpportunity to grow within the companyQualifications6 months of experience in retail or equivalent.Bilingualism, an asset.Senior: More than 30 hours per week.Junior: Less than 30 hours per week.

Team Leader StylistJob descriptionLead and guide the team towards the achievement of daily objectives and sales standards required.Know how to delegate tasks between co-workers.Ensure the cleanliness of the store as well as the visual standards required.Enforce administrative policies and procedures.Proceed with the receiving/shipping of the goods with vigilance.AdvantagesContinuous trainingFlexible scheduleSchool/work balanceEmployee discountEmployee recognitionCompetitive and progressive compensationBonus for referring another employeeOpportunity to grow within the companyQualifications6 months of experience in retail or equivalent.Bilingualism, an asset.Senior: More than 30 hours per week.Junior: Less than 30 hours per week.

Overview Paladin Security: Making the World a Safer and Friendlier Place because we CARE ! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you! Job Skills / RequirementsPosition: Team LeaderSite: St. Clair College SCCACity: WindsorStatus: Part-TimeHours: Saturday and Sunday (1500-0300) Site Description: St. Clair College's mission is to strive to create respectful and welcoming educational environment that will assist individuals in developing skills, knowledge and values to support chosen careers, or support their involvement in their community; provide students with an accessible, dynamic and supportive learning environment which adapts to their changing requirements for quality lifelong learning; and provide leadership and develop partnerships that support our community by a continual thrust towards competition.Current St. Clair College Students are not eligible for this position Job Description: The successful candidate for this position will be required to ensure that their team is actively engaged with the college community. This means to have the members of their team completing assigned tasks properly and in a timely manner.The candidate that is awarded this position should be self-motivated, a proven leader and dedicated to a career in security. This individual will also be required to complete duties as assigned and step in to assist members of their respective team with the daily functions of the security department. Requirements: •Must possess Valid Ontario Security Guard License.•Valid First Aid & CPR - Level C Certification•Valid G Class Ontario Driver's License & Drivers Abstract•Diploma in Police Foundations, Protection Security & Investigations, Criminology, or Border Services preferred. •Proficient in English, written and oral•Proof of double COVID-19 vaccination•Physical Demands include excessive walking and standing.•Patrol area on foot and vehicle as assigned, to ensure personal, building, and equipment security.•Utilize radio and computer applications for communicating site activities.•Watch for and report irregularities by completing incident reports, such as security breaches, facility and safety hazards, and emergency situations; contact emergency responders, such as police, fire, and/or ambulance personnel, as required.•Superior written and verbal communication skills.•Must possess excellent computer skills.•Demonstrated punctuality and reliability, tact, and diplomacy.•Perform miscellaneous job-related duties as assigned.•Must have not been removed from a St. Clair College site•Must pass a Vulnerable Sector CheckHighlights: •Opportunities for Growth & Advancement•Extensive Paid Industry Training#IND28Certification Requirements (All) Standard First Aid, CPR Level C Valid Ontario Security LicenseAdditional Information / BenefitsPaladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.This job reports to the Client Service Manager This is a Part-Time position 2nd Shift. Number of Openings for this position: 1

Position SummaryInterior Health has an exciting relief Full Time opportunity now available for a Team Leader, Mental Health & Substance Use (Assertive Community Treatment-ACT) team at the Outreach Urban Health Centre in Kelowna, B.C. Who are we looking for?We are seeking an experienced mental health professional with experience in a leadership capacity and with the ability to form strong relationships to join our team. Salary Range:Effective April 1, 2024, the pay scale for this position is $47.24 to $58.99What we offer:• Competitive salary and an attractive remuneration package• Career Growth• Employer paid training/education• Employer paid vacation (per collective agreement)• Medical Service Plan• Employer paid insurance premiums • Extended Health & Dental coverage • Contribution to Municipal Pension Plan• Balanced lifestyleWhat Will You Work On?A team leader with community Mental Health & Substance Use is responsible for the day-to-day operation and clinical supervision of staff in the specific programs. The team lead will provide program support, liaise with community partners and mentor and support clinical staff in the program.The Team Leader provides line leadership, supervision, clinical support, service delivery level problem solving to multidisciplinary Mental Health & Substance Use teams, and direct client care as required.The Team Leader works to deliver high quality, client focused programs across the continuum of community services and provides liaison to local agencies and other service providers. The Team Leader is also responsible for the planning, implementation, coordination, and evaluation of clinical practice to ensure quality client care outcomes.Scheduling Information:Shift times are from 08:00 to 16:00 hours. This role has a regular overnight on-call component.About this location/unitThis position is with the Assertive Community Treatment (ACT) team which is an outreach role supporting clients with severe and persistent mental illness and/or addictions.ACT is a team treatment approach designed to provide comprehensive, community-based psychiatric treatment, rehabilitation, and support to persons with serious and persistent mental illness such as schizophrenia. Among the services ACT teams provide are: case management, initial and ongoing assessments; psychiatric services; employment and housing assistance; family support and education; substance abuse services; and other services and supports critical to an individual's ability to live successfully in the community. Clients served by ACT are individuals with serious and persistent mental illness or personality disorders, with severe functional impairments, who have avoided or not responded well to traditional outpatient mental health care and psychiatric rehabilitation services. Persons served by ACT often have co-existing problems such as homelessness, substance abuse problems, or involvement with the judicial system.How Will You Make an Impact?Joining our IH team will allow you to challenge yourself professionally while enjoying all the personal pursuits available to you within this fantastic community. Mental health professionals are able to improve the outlook for people who may feel hopeless and lost as well as improve the navigation of services for families. How Will We Help You Grow?The Team Leader will be a part of a supportive team and will have the opportunity to develop knowledge of all community based Mental Health & Substance Use services. In addition, the team lead will have the opportunity to support a larger vision of substance use services. There is ongoing opportunity to mentorship and education. Reasons to Apply at Interior Health... What we can do for youWe offer a work environment conducive to growth and development of strong clinical skills and a work environment that supports and promotes psychological health & safety for all. We offer the opportunity to have a balanced lifestyle that allows you to maintain the quality of life you desire. Come live, work and play where others only vacation. Make a difference. Love your work. Apply today!QualficationsEducation, Training, and Experience:• A Master’s Degree (from an accredited educational institution) in a social or behavioral science field relevant to the position. • Four years recent related experience including experience in individual, family and group modalities of practice in the clinical specialty of the assigned area.• One year recent experience in a leadership capacity, or an equivalent combination of education, training and experience.• Current valid BC driver’s license.As part of your application, please ensure to:• Upload your resume, cover letter (if Out of Province indicate if you are relocating to the area and when)• Upload a copy of your Master’s Degree• Upload copy of your Driver’s License (Class V)

UNLIMITED POSSIBILITIES AHEAD.Position:Sales AdministratorStatus:Full-TimeDealership: Surrey HondaDepartment:SalesWe believe in doing good for our customers and for ourselves. Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!A Career at OpenRoad Means You'll Enjoy: Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching Internal and external, training & development opportunities for skill development and growth Be part of a collaborative, friendly and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment Comprehensive extended health and dental plan tailored around Associate wellness Recognition and Engagement Events! ROLE & RESPONSIBILITIES: Responsible for inventory, including monthly orders, and locating vehicles from other dealers. Stocking in all new units in a timely and efficient manner. Working alongside the Finance & Insurance Office to ensure vehicles get to the appropriate person for the remaining procedures. Tracking and checking all added costs for new and used vehicle deals such as costs of accessories. Confirm all added costs are put into each vehicle sale to ensure the commission is calculated without error. Responsible for dealership demos and D Plates- registration, insurance, and updates. Assist the bank with quarterly inventory count and updating of demo changes. Supporting the sales team by assisting the Product Advisors in updating their incoming sold units, and advising them on the time frame and possibility of locating a vehicle. Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor. This position will be expected to perform other duties as assigned by management. OpenRoad reserves the right to modify this job description as business needs require. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Good interpersonal skills; ability to communicate with others and to assimilate and understand information while maintaining a great deal of professionalism. The ability to work effectively with all levels of the organization. Strong computer skills (internet & MS Office), with the ability to maintain records using a computerized system. Ability to make sound decisions in a manner consistent with the essential job functions. Previous Reynolds & Reynolds experience A valid British Columbia Driver's License with a good driving record. Administrative / Receptionist experience required. Internal Candidates MUST apply by filling out the Internal Endorsement Form on SharePoint. Failure to complete the form will cause a delay in your application.We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.JOIN US AND GROW WITH US!We thank all those that have applied. Only those considered for the position will be contacted.

Team Leader StylistJob descriptionLead and guide the team towards the achievement of daily objectives and sales standards required.Know how to delegate tasks between co-workers.Ensure the cleanliness of the store as well as the visual standards required.Enforce administrative policies and procedures.Proceed with the receiving/shipping of the goods with vigilance.AdvantagesContinuous trainingFlexible scheduleSchool/work balanceEmployee discountEmployee recognitionCompetitive and progressive compensationBonus for referring another employeeOpportunity to grow within the companyQualifications6 months of experience in retail or equivalent.Bilingualism, an asset.Senior: More than 30 hours per week.Junior: Less than 30 hours per week.

Team Leader StylistJob descriptionLead and guide the team towards the achievement of daily objectives and sales standards required.Know how to delegate tasks between co-workers.Ensure the cleanliness of the store as well as the visual standards required.Enforce administrative policies and procedures.Proceed with the receiving/shipping of the goods with vigilance.AdvantagesContinuous trainingFlexible scheduleSchool/work balanceEmployee discountEmployee recognitionCompetitive and progressive compensationBonus for referring another employeeOpportunity to grow within the companyQualifications6 months of experience in retail or equivalent.Bilingualism, an asset.Senior: More than 30 hours per week.Junior: Less than 30 hours per week.

Position SummaryInterior Health has an exciting Permanent Full Time opportunity now available for a Team Leader, Mental Health Adult Community Support Services (ACSS) at the Kiro Wellness Centre in beautiful Trail, B.C. Who are we looking for?We are seeking an experienced mental health professional with experience in a leadership capacity and with the ability to form strong relationships to join our team. Salary Range:Effective April 1, 2024, the pay scale for this position is $49.02 to $61.21What we offer:• Competitive salary and an attractive remuneration package• Career Growth• Employer paid training/education• Employer paid vacation (per collective agreement)• Medical Service Plan• Employer paid insurance premiums • Extended Health & Dental coverage • Contribution to Municipal Pension Plan• Balanced lifestyleWhat Will You Work On?As a Team Leader within Community Mental Health, the incumbent holds the responsibility for overseeing the day-to-day operations and clinical supervision of staff within specific programs. This role entails providing program support, fostering relationships with community partners, and offering mentorship and guidance to clinical personnel within the program.The Team Leader assumes a pivotal role in providing line leadership, supervision, and clinical support, while also addressing service delivery challenges within multidisciplinary Mental Health & Substance Use teams. Additionally, direct client care is administered as necessary to ensure optimal service provision.Furthermore, the Team Leader is dedicated to delivering high-quality, client-centered programs across various community service settings, while establishing effective liaisons with local agencies and service providers. In close collaboration with the Program Manager, the Team Leader contributes to the planning, implementation, coordination, and evaluation of clinical practices to uphold superior client care outcomes.Scheduling Information:Shift times are from 08:00 to 16:30 hours. Days of work are Monday to Friday.How Will You Make an Impact?Joining our IH team will allow you to challenge yourself professionally while enjoying all the personal pursuits available to you within this fantastic community. Mental health professionals are able to improve the outlook for people who may feel hopeless and lost as well as improve the navigation of services for families. How Will We Help You Grow?The Team Leader will be a part of a supportive team and will have the opportunity to develop knowledge of all community based Mental Health & Substance Use services. In addition, the team lead will have the opportunity to support a larger vision of substance use services. There is ongoing opportunity to mentorship and education. Reasons to Apply at Interior Health... What we can do for youWe offer a work environment conducive to growth and development of strong clinical skills and a work environment that supports and promotes psychological health & safety for all. We offer the opportunity to have a balanced lifestyle that allows you to maintain the quality of life you desire. Come live, work and play where others only vacation. Make a difference. Love your work. Apply today!QualficationsEducation, Training, and Experience:• A Master’s Degree (from an accredited educational institution) in a social or behavioral science field relevant to the position. • Four years recent related experience including experience in individual, family and group modalities of practice in the clinical specialty of the assigned area.• One year recent experience in a leadership capacity, or an equivalent combination of education, training and experience.• Current valid BC driver’s license.As part of your application, please ensure to:• Upload your resume, cover letter (if Out of Province indicate if you are relocating to the area and when)• Upload a copy of your Master’s Degree• Upload copy of your Driver’s License (Class V)

Overview Paladin Security: Making the World a Safer and Friendlier Place because we CARE ! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you! Job Skills / RequirementsPosition: Team LeaderSite: St. Clair College SCCACity: WindsorStatus: Part-TimeHours: Saturday and Sunday (1500-0300)Pay Rate: $20.02 / hour after completion of site training Site Description: St. Clair College's mission is to strive to create respectful and welcoming educational environment that will assist individuals in developing skills, knowledge and values to support chosen careers, or support their involvement in their community; provide students with an accessible, dynamic and supportive learning environment which adapts to their changing requirements for quality lifelong learning; and provide leadership and develop partnerships that support our community by a continual thrust towards competition.Current St. Clair College Students are not eligible for this position Job Description: The successful candidate for this position will be required to ensure that their team is actively engaged with the college community. This means to have the members of their team completing assigned tasks properly and in a timely manner.The candidate that is awarded this position should be self-motivated, a proven leader and dedicated to a career in security. This individual will also be required to complete duties as assigned and step in to assist members of their respective team with the daily functions of the security department. Requirements: •Must possess Valid Ontario Security Guard License.•Valid First Aid & CPR - Level C Certification•Valid G Class Ontario Driver's License & Drivers Abstract•Diploma in Police Foundations, Protection Security & Investigations, Criminology, or Border Services preferred. •Proficient in English, written and oral•Proof of double COVID-19 vaccination•Physical Demands include excessive walking and standing.•Patrol area on foot and vehicle as assigned, to ensure personal, building, and equipment security.•Utilize radio and computer applications for communicating site activities.•Watch for and report irregularities by completing incident reports, such as security breaches, facility and safety hazards, and emergency situations; contact emergency responders, such as police, fire, and/or ambulance personnel, as required.•Superior written and verbal communication skills.•Must possess excellent computer skills.•Demonstrated punctuality and reliability, tact, and diplomacy.•Perform miscellaneous job-related duties as assigned.•Must have not been removed from a St. Clair College site•Must pass a Vulnerable Sector CheckHighlights: •Opportunities for Growth & Advancement•Extensive Paid Industry Training#IND28Certification Requirements (All) Standard First Aid, CPR Level C Valid Ontario Security LicenseAdditional Information / BenefitsPaladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.This job reports to the Client Service Manager This is a Part-Time position 2nd Shift. Number of Openings for this position: 1

Position Summary:The Customer Service Representative 1 supports one of the world's leading companies in the construction & heavy equipment industry. You will be responsible to assist existing and prospective customers by determining their support need and facilitating contact with the correct business unit or department. You will conduct outbound calls in support of promotions and special campaigns. Throughout all activities, you will use case management systems and tools to document contacts and facilitate follow-up with customers when applicable. Successful candidates will also utilize special tools to monitor and respond to customers on various social media platforms. Support channels include, but are not limited to, phone, chat, email and social mediaOverall Responsibilities:• Establish appropriate and professional rapport with customers, using discussions to strengthen brand awareness and create follow up opportunities• Respond to general questions and facilitate problem resolution• Provide information and direct inquiries appropriate for the identified customer needs• Accountable to provide complete resolutions to customers through process adherence, including internal/external client documentation• Recognize when to escalate complaints or scenarios falling outside the support boundaries through established process• Must be available to work any shift within the hours of operation• Provides support to customer via phone and email• Track all contacts within the specified systems• Educate customers about specific service and support benefits• Other duties as assignedJob Requirements:Knowledge, Skills & Abilities:• Demonstrated ability to question logically and effectively to identify the root cause of a problem• Ability to be a flexible and adapt to new situations quickly, anticipate the next question/issue, with a focus toward first contact resolution• Demonstrates self-assurance in communicating with customers and possess excellent rapport building skill• Must be fluent in written grammar and spelling and able to communicate in the business writing style in language(s) hired for• Must be fluent in professional verbal communication in language(s) hired for• Excellent written and verbal communication skills in the languages hired for• Understand and comply with all company and departmental rules and regulations, policies and procedures• Must have working knowledge of Microsoft software products; Excel, Word, Outlook, SharePoint• Must be capable of typing at 40 WPM as verified by a formal test• Must be a self-starter, organized, detail oriented and have ability to handle multiple tasks simultaneously• Strong knowledge and experience working with contact tracking and CRM systems• Must be flexible to work all shifts within the department's operating hours• Regular predictable attendance requiredExperience:• High school diploma or equivalent is required• Previous contact centre experience is preferred• Intermediate Windows based PC and software knowledgeRequirements for Work from Home Agents:• A separate room/office with a door that can be closed and locked during working hours is required. Guests, family members and others may not be present in the designated office area during working hours• Work conditions of the employee's residence (office area) are appropriate and safe and must meet the occupational safety and health standards for work from home employees• The designated office area should be reasonably soundproof so that you may work uninterrupted by noise• Monitors must be able to be positioned in such a way as to not face ground-level windows• Must have a hardwired high-speed home internet connection (DSL, Cable, Fiber) providing a minimum of 10 Mbps download and 2 Mbps upload speeds as verified by a speed test. A wireless connection is not permitted• Designated office area must have a surge protected electrical outlet(s)

Requisition ID: 358081 Position Number: 21000606 Posting End Date: May 1, 2024 City: Winnipeg Employer: Shared Health Site: Shared Health - Seven Oaks Comm Health & SS -1040 Leila Avenue Department / Unit: PACT - Community Job Stream: Clinical Support Union: MAHCP Anticipated Start Date: 05/06/2024 FTE: 1.00 Anticipated Shift: Days;Other;Standby coverage as required Work Arrangement: In Person Daily Hours Worked: 7.25 Annual Base Hours: 1885 Salary: $39.371, $40.789, $42.514, $44.050, $45.789, $47.540, $49.459, $51.376, $53.435 Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations. Position Overview “Our Vision is Healthy People, Vibrant Communities, Care for All”. To bring this vision to reality the WRHA Adult Mental Health Program provides an integrated and comprehensive range of mental health services and supports primarily for adult residents of Winnipeg across the healthcare continuum that support and promote recovery. Through collaboration and partnership across various health, social service and community sectors the program strives to promote mental health and well-being for all, to reduce inequities and the impact of mental health problems and to work towards sustainability of mentally healthy individuals and communities. Under the general supervision of the Manager Specialized Mental Health Services the team leader is responsible for overseeing the day to day operations of the Assertive Community Treatment Team. A self-contained clinical team which: Assumes responsibility for directly providing needed treatment, rehabilitation, and support services to individuals with a severe and persistent mental illness; Supervises and evaluates the multidisciplinary team in conjunction with appropriate psychiatric support; Incorporates the principles of recovery and empowerment to ensure helpful and respectful services to program participants; and functions as a practicing clinician on the team. Functions as a practicing clinician on the team. Experience Minimum of (5) years directly related clinical experience with working with individuals with severe and persistent mental illness and principles of psychosocial rehabilitation and recovery. Minimum of 3 years of experience in supervising and managing in a unionized and interdisciplinary team environment. Clinical knowledge in the area of Co-Occurring Mental Health and Substance Use Disorders and the related implications for clinical practice. Education (Degree/Diploma/Certificate) BSW, BScMH, BScPN, BN, OT, RPN, RN, or related health/human services degree. ASIST. Suicide Intervention Training. Aboriginal Cultural Awareness Workshop. Certification/Licensure/Registration Must be registered and a member in good standing with the relevant regulatory body. Qualifications and Skills Demonstrated leadership, coaching and mentoring abilities. Expertise in the area of community mental health expertise and experience in clinical practice consultation, performance management of multidisciplinary staff, and team building. Excellent organizational, communication and interpersonal skills. Effective networking and agency relations skills. Comprehensive knowledge and understanding of PACT, psychosocial rehabilitation, recovery, and empowerment. Comprehensive knowledge and understanding of Evidence Based Practices, including current knowledge of best practices in the area of Assertive Community Treatment. We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today. Interested candidates should select the ''Apply'' icon below to upload their cover letter, resume and copy of licenses/certification. This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment. Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE. Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted. We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Salary rangeThe salary range for this position is CAD $45.46 - $65.35 / hour Why Fraser Health?Are you ready to make a profound impact on Indigenous health and well-being? We're searching for passionate individuals with Master's degrees in nursing, psychology, or social work, coupled with at least five years of hands-on experience in project management and community development. Join Our Team as a Champion for Indigenous Health!  Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust. Effective October 26th, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.  Detailed OverviewSupporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:Under the Pathway to Hope, the Province has established Integrated Child and Youth (ICY) teams in several communities defined by school district boundaries. Each ICY team supports a cluster of Public, Independent and First Nations operated schools and will include all children and youth within the geographic region, including those who do not attend a school. These community-based multidisciplinary teams coordinate and deliver wraparound mental health and substance use services and supports for children and youth 0-19 and their families. Integrated Child and Youth teams are comprised of team members employed by various organizations and ministries.Reporting to the Director or Manager as assigned, the Lead, Integrated Child and Youth Program is a dynamic multi-functional administrator role that champions integration of service across the team and community, plays a critical role in ensuring fidelity to the ICY model of care, and leads team integration and cohesion to enable effective provision of mental health and substance use supports to children, youth and families in the applicable service area. The service delivery will be flexible and outbound, reflecting the preferences of children, youth, and families. Through the collective impact of partners working together in an integrated way, children and youth with mild, moderate, and severe mental health and/or substance use challenges and their families/caregivers will have timely, equitable access to a seamless system of culturally safe and effective interventions that are based on the unique strengths, needs and risks of children, youth and families. ResponsibilitiesLeadership of TeamProvides leadership and manages integration of all ICY multi-disciplinary team members by methods such as coaching, mentoring, training, developing, and providing practice support. Fosters cooperation, collaboration, communication, and harmonious relationships among all team members.Manages and evaluates performance to improve individual and organizational performance, taking corrective action as needed in accordance with Fraser Health policies and procedures; administers, with support from human resources, applicable collective agreement provisions of staff in direct reporting relationships.Provides expert consultative advice to other health care practitioners and acts as a resource for the assigned clinical operation(s) or service contracts.Communicates regularly with employer organizations for on-going collaboration, integration, issues management, and to ensure the mandate of ICY teams is being met.Develops and maintains fidelity of the ICY model of care, and provides guidance and direction on the interpretation of Acts, regulations, standards, policy, and procedures.Delivers onboarding and orientation to all team members. Assesses training needs and supports training opportunities by methods such as delivering training modules and providing access to available education/training through partners and in community for all ICY team members.Supervises assigned Fraser Health staff including responsibility for hiring, firing and disciplinary actions.Represents the Employer in a confidential capacity in matters relating to labour relations or personnel.Coordination & Monitoring Service DeliveryOversees efficient operations of the service, including equitable workload distribution to ensure that children and youth requesting service receive timely responses from ICY team members.Ensures that practice principles, including building resiliency and innovation, are embedded in ICY team practice, and ensures that team members bring an explicit diversity, inclusion and equity lens to service design and delivery. Ensuring a strengths-based, child/family-centred, culturally safe, and trauma informed approach to care is employed by all team members.Provides oversight to the establishment of the integrated care plan by such methods as facilitating check ins, team meetings, case reviews and overseeing closing reports with all ICY team members, and ensures child/youth and family care plans are appropriate to their needs.Models and ensures that ICY Team staff provide integrated care while demonstrating confidentiality regarding children/youth, their families and treatment programs.Oversees collection of data for monitoring and evaluation, and supports team efficacy in use of ERP / clinical information systems.Develops and maintains an effective service through continuous quality improvement activities such as by leading community involvement in evaluation of ICY teams.Manages and is financially accountable for ICY operational budget and procurement.Ensures compliance with complaint review and audit processes.Coordination with Partner Organizations & Community Establishes and implements program standards of care, protocols, procedures and safety precautions that are consistent with the mission, philosophy and policies of the employer organizations of ICY team members, current legislation and accreditation standards.Oversees and coordinates the day-to-day activities of staff and standards of care; consulting with appropriate clinical leads when necessary.Assesses and arranges admission of children, youth and families to ICY services within the context of a coordinated intake process.Works to ensure an integrated system of care for children, youth and families by methods such as providing oversight and organization of an integrated response around child/youth and family individual cases, through close collaboration with Health Authority leadership, MHSU leaders and programs both internally and externally, and through consultation and collaboration with community partners in mental health and substance use services.Facilitates discussion and consensus building among clinicians and practitioners, bringing in other experts and perspectives as needed.Supports the commitment to embed cultural safety and humility into practice through ongoing collaboration with Indigenous community partners, and internal/external stakeholders including leadership. Ensures optimal utilization of mental health and substance use resources by establishing strong partnership linkages, maintaining regular meetings both within ICY teams and in community, and ensuring that necessary reporting mechanisms and systems are in place.Participates in local committees, internal/external case conferences and planning bodies by methods such as leading meetings and/or providing input, facilitating resolution of issues, and advocating the goals and objectives of mental health and substance use services.Advocates for and promotes public awareness of ICY teams through supporting the development of a public education strategy to the community. QualificationsEducation and ExperienceMaster's degree in nursing, psychology or social work or other relevant health care field, and five (5) years' recent, related clinical consultation/supervision, administration, community development, project management experience including understanding and knowledge of Indigenous Health issues, protocols and health needs, or equivalent combination of education, training and experience.Valid Class 5 Driver's license and access to personal vehicle for business related purposes. Applicable professional designations as required. Current CPR ''Level C'' Basic Rescuer certificate, as required.CompetenciesDemonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed. Professional/Technical Capabilities:Ability to manage and supervise a professional team including all related human resource functions.Thorough knowledge of a multidisciplinary team approach and the coordination of services in a complex environment and system of care.A strong foundation of knowledge and experience in the mental health and substance use field.Demonstrated knowledge and ability in related clinical health care practice, education and program planning, development, implementation and evaluation.Demonstrated knowledge and understanding of Indigenous cultural practices and beliefs with reference to mental health and substance use.Strong leadership and people management skills with the ability to motivate and lead teams employed across various organizations.Strong oral and written communication skills.Ability to lead and promote team building while understanding that decisive action is required.Ability to find creative solutions to problems and to develop alternative strategies to support quality improvement initiatives.Ability to assess training needs and facilitate training opportunities such as ICY Core Module training as well as other training available through partners.Ability to establish framework and practices specific to ICY within team and with new team members.Positive problem-solving skills in a dynamic work environment.Strong planning, critical thinking and analytical skills.Strong computer proficiency in client/patient information systems, electronic scheduling systems, and office suite software. Extensive knowledge and ability to direct quality assurance processes, professional development and professional competency issues.Background knowledge in the field of addictions and clinical practice including familiarity with trauma informed practice, motivational enhancement and client-directed, outcome informed methodologies.Ability to lead in the areas of program and community development.