Overview of salaries statistics of the profession "IT Helpdesk Team Leader in Canada"

UNLIMITED POSSIBILITIES AHEADPosition:ITTechnician Status:Full-TimeDealership:Head OfficeDepartment:Information Technology Salary Range: $42,000 - $47,000 annually; based upon experienceWe are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.A Career at OpenRoad Means You'll Enjoy: Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching, Tool Purchase Subsidy Internal and external, training & development opportunities for skill development and growth Be part of a collaborative, friendly and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment Comprehensive extended health and dental plan tailored around Associate wellness Recognition and Engagement Events! ROLE & RESPONSIBILITIES: Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware Assist with troubleshooting and resolving technical problems for end-users in a timely manner. Install, configure and maintain computer systems, peripherals and software Perform the routine maintenance tasks, such as system updates and backups, equipment inventory, endpoint protection software. Assist with onboarding and offboarding process for employees, including setting up the workstations and software. Collaborate with seniors IT staff to resolve complex technical issues and escalate the problem when necessary. Document and track technical issues and resolutions using our ticketing system Maintain the CCTV system for all dealerships and export the footage if requested Liaise with external contractors/suppliers for the repair of computer peripheral equipment Network Support - First-level support for Network devices situated on-site (Wireless AP, POS, Media Player, Router, Switch....) Phone Support - Add, change or delete extensions and hardware as required Maintaining accurate and up-to-date documentation through the change management process Provide excellent customer service and maintain a positive relationship with end-users. Participate in the on-call rotation after business hour. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Certificate or College Diploma in Information Technology, Computer Engineering Technology or related discipline 2+ years experience in IT helpdesk/support experience in a multi-site environment Strong problem solving Excellent oral and written communication skills Ability to work independently and under pressure, with good communication skills Troubleshooting experience with Microsoft Windows OS, Microsoft Office as well as computer hardware Solid understanding of networking knowledge including IPv4/IPv6, DHCP, and DNS. Class5 Driver License Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application.We are an equal-opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.JOIN US AND GROW WITH US!We thank all those that have applied. Only those considered for the position will be contacted.

Posting Title ISL 21R - Senior Service Desk Team Lead Position Classification Information Systems R21 Union GEU Work Options Hybrid Location Victoria, BC V9B 6X2 CA (Primary)Salary Range As of April 7, 2024, $69,760.70 - $79,322.69 annually Close Date 4/19/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Education and Child Care Ministry Branch / Division Digital Strategies Branch/ Services and Technology Division Job Summary Great opportunity for the next step in your IT careerThe Senior Service Desk Team Lead supervises the Ministry's HelpDesk (Service Desk) team (Tier 1 and Tier 2 staff), provide Tier 2 technical support by receiving, diagnosing, and/or escalating service requests to resolve complex data and application problem; and to ensure the overall efficient administration of the HelpDesk by providing Ministry staff with a high level of professional customer service related to their Information Technology (I/T) needs.Job Requirements: Diploma in the computer science field and 2 years related experience; OR Certificate or coursework in the computer science field and 3 years related experience; OR An equivalent combination of education and experience may be considered. Related Experience Experience providing customer support services in an information technology environment or helping end users to use and understand computer hardware and software. Experience supervising staff in an information technology environment Experience with and knowledge of computer system operation environments, applications, and programming language. For questions regarding this position, please contact [email protected] .About this Position: Flexible work options are available; this position may be able to work up to 2days at home per week subject to an approved telework agreement. An eligibility list may be established to fill future temporary and permanent vacancies. Employees of the BC Public Service must be located in BC at the time of employment.Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information: A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Information Management/Information Technology

Req ID: 282131 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Manager to join our team in Burnaby-Prince George, Victoria, and Kelowna, British Columbia (CA-BC), Canada (CA). Helpdesk Sr Manager Roles and Responsibilities•Provides direct supervision to a large team of operational, production, sales, service or administrative team members, or a small staff of professional-level team members. •Work is guided by operational and project objectives. •Sets and communicates clear expectations for work outcomes and manages performance. •First-level leader of nonexempt, exempt and first- level Supervisors. •Provides guidance and recommendations that drive results to improve business processes and client service delivery. •Manages the coordination of activities of a section or group with responsibility for results in terms of costs, methods, and team members. •May lead cross functional projects or processes. •Typically requires 8-10 years relevant experience •Includes 1-3 years managerial/ leadership experience About NTT DATA Services NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more. NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Job Segment: Help Desk, Information Technology, Consulting, Application Developer, Manager, Technology, Management