Overview of salaries statistics of the profession "IT Service Desk Team Leader in Canada"

MTLS Aerostructure is an innovative company offering engineering services, from pre-manufacturing design to manufacturing through certification. Based in Montreal, our market is global, with a high concentration in aerospace.We put our skills to work for industry and help bring new technologies to future programs. We are leaders in the electrification and industrialization of the transport of the future, and carry out design and R&D projects, both in-house, in collaboration and for customers.Do you want to make a difference and have an impact in a human-sized structure?Are you interested in participating in multiple projects, each with unique challenges?Are you resourceful, independent and proactive?Are you known for your ability to organize your work and your efficiency?We offer you the opportunity to join our team, within a dynamic, growing SME, facing new challenges every day.Primary role and tasksIn your role, you would:Ensure Landing Gear compliance to requirements and functional integrity (Performance, Hardware, Software and interfaces).Manage Technical aspects of design changes, as part of the Integrated Team, including: development, validation, verification and definition of design change solution support definition and execution of testing program design change qualification, integration and certification implementation of changes, in production and in-service review, creation and approval of engineering documentationLiaise with system suppliers regarding technical subjects under your responsibility, review supplier's engineering deliverables and qualification documentationLead technical aspects of the Continuing Airworthiness emerging issues related to Landing Gear, under your responsibility Support investigation projects to ensure robust Root Cause Investigation and Corrective Action; findings from review of design, inspection or testing in-service events production snags Support Final Assembly line (FAL): supporting troubleshooting activities maintaining clear engineering documentation participation in duty roster, per assigned scheduleSupport other departments including other engineering functions, In-Service, Maintenance, Program Office, Procurement, Marketing; Methods; Logistics, Quality. Skills As our ideal candidate,You have a University degree in Engineering (or equivalent) with 10 years of experience in the aerospace industry, with exposure to variety of Landing Systems architectures and designsYou have an extensive knowledge of Landing Gear design features Shock Strut performance Retraction/Extension and Steering Systems and componentsYou have strong understanding of Landing Gear Aircraft controllers and aircraft interfacing systems and communicationsYou are familiar with Aircraft Certification processes and regulations (CAR525/FAR 25)You display strong interpersonal competency and professional ethicYou are able to work with minimum supervision, in team environment You are able to work in a dynamic environment with multiple prioritiesYou have a good knowledge of CATIA V5/ENOVIAPlease submit your application with the reference number AFF001

Position Summary ** Financial Support for Moving Expenses is available for this position ** Do you have a passion for nursing? We have the position for you! We are seeking a motivated Registered Nurse with a dedication for delivering compassionate patient care to join our team in Primary Care.In accordance with Northern Health's vision of an idealized system of services where people and their families receive primary care services in Primary Care Homes supported by interprofessional teams, the Primary Care Nurse Team Leader practices in accordance with the standards of professional practice and code of ethics as outlined by the BC College of Nurses and Midwives (BCCNM).The Primary Care Nurse Team Leader functions as a member of the interprofessional team and applies best practices to provide competent, safe and ethical care for people and their families in settings such as physician practices, homes, schools and communities. Under the direction of the Community Services Manager and in collaboration with Physicians and/or Nurse Practitioners, the Primary Care Nurse Team Leader provides guidance and supervision to the assigned interprofessional teams to provide care according to the person's Care Plan and the person's personal goals developed collaboratively with the interprofessional team. Under the direction of the Community Services Manager and in collaboration with Physicians and/or Nurse Practitioners, the Interprofessional Team Nurse Team Leader provides guidance and supervision to the assigned interprofessional teams. The Nurse Team Leader takes a collaborative and team-based approach in program delivery and problem solving to achieve healthcare excellence. Such an approach involves nurturing a team environment of continuous learning, effective communication and ensuring fulfillment of service standards in assigned interprofessional team(s) and for effective administration of operating budget(s) for assigned services(s) and provides input to operating and capital budget planning. The Primary Care Nurse Team Leader will support people and their families to achieve and maintain optimal health by performing the duties and responsibilities outlined.Primary Care Networks are partnerships between the Divisions of Family Practice representing BC's family physicians, the regional health authorities, the First Nations Health Authority (FNHA) and local community partners, along with other community providers such as nurse practitioners. All partners are working together in their local communities and collectively to redesign B.C.'s primary and community care system so that it works better for patients and health-care providers.Shift Rotation/Hours of work: Monday to Friday, Days, 08:00 to 16:00New Wage: As of April 1, 2024 the new wage is: $52.39 - $70.26/hour Primary and Community Care Northern Health's approach to person and family-centered care involves creating health care teams, which include your doctor or nurse practitioner and other health care professionals, to provide a range of health care services. The quality of care increases by providing continuity of care over time and across settings, and will result in better long-term health outcomes. Fort Nelson is located in the northernmost region of the Rocky Mountains and has a family and recreation-oriented community of 3,366 (2021) people. The country around Fort Nelson is vast and has an abundance of rivers, mountains, hot springs and wildlife viewing for the adventure seeker. Check out Fort Nelson for more information for those who want a slower pace lifestyle.What Northern Health has to offer you!• Comprehensive benefit packages including extended health/dental and a municipal pension plan for part-time and full-time employees. Casuals have the option of paying for benefits. • Four weeks vacation with one year of continuous service• Financial Support for Moving Expenses is available for eligible positions• Employee referral program• Employer-paid training and leadership development opportunities• Spectacular outdoor activities and the shortest commutes in BC• "Loan Forgiveness Programs" are offered through the Federal and BC Government for eligible professions.Qualfications• Baccalaureate degree in nursing, including community health content, from a recognized University plus three (3) years recent related experience in nursing including teaching, supervisory or program coordination experience; or an equivalent combination of education, training and experience• Registration with BC College of Nursing Professionals as a practicing RN or RPN registrant (BCCNP).• Current valid B.C. Driver's LicenseSkills and Abilities:• Leadership - Promotes staff morale, cooperation, assertiveness and risk-taking, creative planning for change and innovations, implementation of NH policies or other protocols, and ongoing professional development of self and others.• Management - Demonstrated ability to organize work, set objectives and establish priorities. Manages time and resources, implements activities to promote cooperation among the interprofessional team, supervises responsibilities of others, and collaborates across disciplines.• Knowledge Integration - Using factual information, prior learning and basic principles and procedures to support decisions and actions with relevant research-based evidence. Integrates best practice from nursing and health-related disciplines and the humanities, arts and sciences disciplines into professional practice.• Person Centered Care - Ability to promote person centered care that demonstrates care for people, their families and their significant others. Provides care according to the five principles of cultural safety and also demonstrates sensitivity and respect for diverse cultures and preferences.• Communication - Demonstrated ability to communicate effectively with the clients, families, the public, medical staff and the members of the interdisciplinary team using verbal, written and computer communication means. Demonstrated ability to effectively resolve conflict.• Critical Thinking - Demonstrated ability to integrate and evaluate pertinent data (from multiple sources) to problem-solve effectively. Applies the problem solving process demonstrating critical thinking and decision making skills using a systems approach.• Teaching - Ability to transmit information intended to instruct clients and others about topics essential to health care and well-being.• Innovation: Demonstrated ability to challenge conventional practices; adapt established methods for new uses; pursue ongoing system improvement; and evaluate new technology as potential solutions to existing problems. • Tolerance of Ambiguity - Able to deal with unresolved situations, frequent change, delays or unexpected events. • Assessment and Intervention - Demonstrated ability to complete initial and ongoing client assessments (clinical and diagnostic reasoning) and provide nursing care through appropriate/ prescribed technical, therapeutic, safety type interventions.• Ability - Ability to operate related equipment including proven ability to utilize computer technology.• Physical ability to perform the duties of the position.Who we areNorthern Health covers an area of nearly 600,000 square kilometers and offers health services in over two dozen communities and 55 First Nation's communities. We deliver hospital and community-based health care for a population of 300,000.Employing more than 7,000 staff throughout the region, Northern Health provides exceptional health services for Northerners, through the efforts of dedicated staff and physicians, in partnership with communities and organizations in Northern BC.There is a wide variety of career opportunities available in our two dozen hospitals, 25 long-term care facilities, public health units and many other offices providing specialized services.

Are you looking for an opportunity to take your Construction & Infrastructure Insurance career to the next level? Are you intrigued by the idea of applying your expertise on projects, working with industry-leading experts and having loads of professional development opportunities? If this sounds like you, read on! Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and are passionate about helping our colleagues and clients succeed. What the day will look like As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our General Industry business group within Aon Risk Solutions. As an Account Executive your primary focus is retention of existing client accounts along with development of new revenue including both new accounts and new to existing opportunities. The Account Executive acts to coordinate all Aon resources and to bring the best of Aon to each client. You are responsible for delivery of all aspects of the Aon Client Promise plan. How this opportunity is different As an Account Executive, our new colleague will have the opportunity to work alongside industry leaders in Construction Risk while sharing their knowledge and expertise with the team. They will have access to corporate and on-the-job training that will support their personal and professional development, including providing mentorship to less experienced colleagues. Skills and experience that will lead to success Minimum of five (5) years of relevant experience with construction and infrastructure risk AMF license in commercial insurance or desire to obtain one; Bilingualism (English and French), both written and spoken; Strong interpersonal and teamwork skills; Demonstrated exceptional customer service; Proficiency in MS Office software. DEC in a relevant field or equivalent years of work experience in a relevant industry. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected] #LI-DR1 #LI-HYBRID 2540179

Overview Paladin Security: Making the World a Safer and Friendlier Place because we CARE ! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you! Job Skills / RequirementsIf you are currently looking to work in the industrial field where you Fly in and Fly out of the location, we have a position for you! Paladin Security is the industry leader in full service security nationwide. We have fantastic opportunities for you to start with us and grow into one of our site leaders. It starts with YOU! We have opportunities as Security Officers from which your career path may include work as Camp Security, or Access Control. Paladin Security will welcome you to the family after meeting our requirements of English reading and writing proficiency, an unrestricted Class 5 driver's license, exceptional customer service skills, a clear criminal record check, a clean Drivers Abstract and Standard First Aid and CPR. This position is a 14 on 14 off camp position. Camp and mining experience are considered an asset. Security experience if required.Job DescriptionAs a key member of a nation leading Security Company, the Security Officer will:•Apply their decision-making and strong communication skills to all duties and responsibilities relating to Site Security and Safety•Ensure that the Sites Safety and Emergency Procedure are followed in response to Fire Alarms and other Site Emergencies•Follow Post Orders for each site posted•Undertake site specific training; follow direction and guidance from Supervisors•Conduct traffic and pedestrian control at site access point, and vehicle and bag searches•Patrol assigned areas on foot or in motor vehicle to ensure personnel, building, and equipment security•Monitor the environment for safety infractions or hazards•Watch for and report irregularities, such as security breaches, facility and safety hazards, and emergency situations•Offer support to any person in need of assistance•Contact emergency responders, such as police, fire, and/or ambulance personnel, as required•Maintain strict confidentiality and integrity of data and information•Respond to inquiries and request for information in an appropriate manner•Utilize two-way radio and computer applications•Willing to take courses as required by Paladin Security or by the client Leadership Attributes•Act with professionalism and integrity•Demonstrates an active interest in promoting safety in the work place•Motivates, supports, and inspires co-workers Additional Information / BenefitsPaladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.This job reports to the Client Service Manager This is a Temporary / Seasonal position 1st Shift. Number of Openings for this position: 32

Position SummaryAre you looking for that career that will allow you to combine your clinical expertise and your proven leadership skills? If you feel, you can deliver success by implementing strategies that focus the efforts of individuals on business goals, individual goals, team goals and translating them into positive outcomes - we want to hear from you.In accordance with Northern Health's vision of an idealized system of services where people and their families receive primary care services in Primary Care Homes supported by interprofessional teams, the Primary Care Nurse Team Leader practices in accordance with the standards of professional practice and code of ethics as outlined by the BC College of Nurses and Midwives (BCCNM). The Primary Care Nurse Team Leader functions as a member of the interprofessional team and applies best practices to provide competent, safe and ethical care for people and their families in settings such as physician practices, homes, schools and communities. Under the direction of the Community Services Manager and in collaboration with Physicians and/or Nurse Practitioners, the Primary Care Nurse Team Leader provides guidance and supervision to the assigned interprofessional teams to provide care according to the person's Care Plan and the person's personal goals developed collaboratively with the interprofessional team. Under the direction of the Community Services Manager and in collaboration with Physicians and/or Nurse Practitioners, the Interprofessional Team Nurse Team Leader provides guidance and supervision to the assigned interprofessional teams. The Nurse Team Leader takes a collaborative and team-based approach in program delivery and problem solving to achieve healthcare excellence. Such an approach involves nurturing a team environment of continuous learning, effective communication and ensuring fulfillment of service standards in assigned interprofessional team(s) and for effective administration of operating budget(s) for assigned services(s) and provides input to operating and capital budget planning. Primary Care Networks are partnerships between the Divisions of Family Practice representing BC's family physicians, the regional health authorities, the First Nations Health Authority (FNHA) and local community partners, along with other community providers such as nurse practitioners. All partners are working together in their local communities and collectively to redesign B.C.'s primary and community care system so that it works better for patients and health-care providers.Shift Rotation/Hours of work: Monday to Friday, Days - 08:00 to 16:30. May be required to share on-call with 3 of the other local leads. Primary and Community Care Northern Health's approach to person and family-centered care involves creating health care teams, which include your doctor or nurse practitioner and other health care professionals, to provide a range of health care services. The quality of care increases by providing continuity of care over time and across settings and will result in better long-term health outcomes. Dawson Creek Wide blue skies and the rolling foothills of the Northern Rockies surround Dawson Creek. The city is also known as the Mile Zero City, as it marks the start of the Alaska Highway, a 2,400 km long highway connecting Alaska and the Yukon to Western Canada and the United States. Dawson Creek has a population of approximately 12,500. It provides primary service to a population of approximately 20,000 and helps serve the larger population of the Peace River Region of 60,000. There are eleven elementary schools, one middle school and one secondary school. The Northern Lights College provides adult education. Check out Dawson Creek for more information about this community where the northern lights shine. What Northern Health has to offer you!• Comprehensive benefit packages including extended health/dental and a municipal pension plan for part-time and full-time employees. Casuals have the option of paying for benefits. • Four weeks vacation with one year of continuous service• Financial Support for Moving Expenses is available for eligible positions• Employee referral program• Employer-paid training and leadership development opportunities• Spectacular outdoor activities and the shortest commutes in BC• "Loan Forgiveness Programs" are offered through the Federal and BC Government for eligible professions.IMPORTANT NOTE:As part of your application process, you will need to upload the following documentation:• Proof of COVID-19 vaccination• Registration number (if you are part of a regulated profession)• Any supporting documents regarding education/qualifications for this position. Examples may include:• Program certificates or diplomas• High school/college/university transcripts etc.• It is also recommended to provide a cover letter and resumeQualfications• Baccalaureate degree in nursing, including community health content, from a recognized University plus three (3) years recent related experience in nursing including teaching, supervisory or program coordination experience; or an equivalent combination of education, training and experience• Registration with BC College of Nursing Professionals as a practicing RN or RPN registrant (BCCNP).• Current valid B.C. Driver's LicenseSkills and Abilities:• Leadership - Promotes staff morale, cooperation, assertiveness and risk-taking, creative planning for change and innovations, implementation of NH policies or other protocols, and ongoing professional development of self and others.• Management - Demonstrated ability to organize work, set objectives and establish priorities. Manages time and resources, implements activities to promote cooperation among the interprofessional team, supervises responsibilities of others, and collaborates across disciplines.• Knowledge Integration - Using factual information, prior learning and basic principles and procedures to support decisions and actions with relevant research-based evidence. Integrates best practice from nursing and health-related disciplines and the humanities, arts and sciences disciplines into professional practice.• Person Centered Care - Ability to promote person centered care that demonstrates care for people, their families and their significant others. Provides care according to the five principles of cultural safety and also demonstrates sensitivity and respect for diverse cultures and preferences.• Communication - Demonstrated ability to communicate effectively with the clients, families, the public, medical staff and the members of the interdisciplinary team using verbal, written and computer communication means. Demonstrated ability to effectively resolve conflict.• Critical Thinking - Demonstrated ability to integrate and evaluate pertinent data (from multiple sources) to problem-solve effectively. Applies the problem solving process demonstrating critical thinking and decision making skills using a systems approach.• Teaching - Ability to transmit information intended to instruct clients and others about topics essential to health care and well-being.• Innovation: Demonstrated ability to challenge conventional practices; adapt established methods for new uses; pursue ongoing system improvement; and evaluate new technology as potential solutions to existing problems. • Tolerance of Ambiguity - Able to deal with unresolved situations, frequent change, delays or unexpected events. • Assessment and Intervention - Demonstrated ability to complete initial and ongoing client assessments (clinical and diagnostic reasoning) and provide nursing care through appropriate/ prescribed technical, therapeutic, safety type interventions.• Ability - Ability to operate related equipment including provenWho we areNorthern Health covers an area of nearly 600,000 square kilometers and offers health services in over two dozen communities and 55 First Nation's communities. We deliver hospital and community-based health care for a population of 300,000.Employing more than 7,000 staff throughout the region, Northern Health provides exceptional health services for Northerners, through the efforts of dedicated staff and physicians, in partnership with communities and organizations in Northern BC.There is a wide variety of career opportunities available in our two dozen hospitals, 25 long-term care facilities, public health units and many other offices providing specialized services.

Requisition ID: 355494 Position Number: 20090225 Posting End Date: Open Until Filled City: Winnipeg Employer: Shared Health Site: Shared Health - Winnipeg Shared Health Department / Unit: Mental Health Mobile Crisis Services Job Stream: Clinical Union: MAHCP Anticipated Start Date: ASAP FTE: 0.70 Anticipated Shift: Days;Evenings;Weekends;On Call Work Arrangement: In Person Daily Hours Worked: 8.00;10.00 Annual Base Hours: 2080 Salary: $39.371, $40.789, $42.514, $44.050, $45.789, $47.540, $49.459, $51.376, $53.435 Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations. Position Overview The Shared Health Mental Health and Addictions program provides a range of mental health and addiction services across the healthcare continuum that support and promote recovery. Through collaboration and partnership across various health, social service and community sectors the program strives to promote mental health and well-being for all, to reduce inequities and the impact of mental health and addiction problems and to work towards sustainability of mentally healthy individuals and communities. The Crisis Response Centre is a ground-breaking development in the delivery of crisis services within Winnipeg, and upon completion, will be the first of its kind in Canada to offer a constellation of walk-in, mobile and scheduled crisis response services. Once complete, this new service will offer mental health crisis services seven days a week, 24 hours a day. The Centre will include a multi-disciplinary team of psychiatrists, nurses, social workers along with other clinicians and support workers with expertise in mental health as well as an understanding of the service needs of persons with an accompanying substance use disorder. The Crisis Stabilization is a separate but linked service that will remain at a separate location. Up to 20,000 people are anticipated to access the Crisis Response Services each year. Under the general supervision of the Manager, Crisis Response Services, Adult Mental Health, the incumbent is responsible for overseeing the day to day operations of the Mobile Crisis Service, Walk-In Crisis Services and Crisis Stabilization Unit including: Clinical Leadership and Coordination Clinical Therapeutic Interventions Clinical Supervision and Collaboration Clinical On-Call Information Management/Research Program Development and Practice Standards Education and Training Experience Minimum of four years’ related clinical experience in mental health, with experience in the provision of crisis response services required. Experience in acute care mental health considered an asset. 3 years’ experience in supervisory and managing in a unionized and interdisciplinary team environment. Experience developing and delivering education and training sessions. Demonstrated experience in working with multi-sectoral partnerships: in developing and maintain excellent working relationships with a broad range of individuals and organizations, including the ability to facilitate, collaborate and resolve conflict. The Crisis Response Centre has a mandate to provide service in French; preference will be given to bilingual (French/English) candidates. Education (Degree/Diploma/Certificate) BSW, BSc.PN, BN, OT, RPN, RN, or related health/human services degree required. Certification/Licensure/Registration Eligibility for registration in area of professional practice required. Must be able to physically access and work in a variety of community environments. Valid driver’s license and access to a vehicle. Qualifications and Skills Comprehensive knowledge of the Mental Health Crisis Response System in the Winnipeg Health Region/Shared Health and advanced expertise in Crisis Intervention, Suicide Intervention, and mental health assessment processes specific crisis response services. Sound knowledge and understanding of Evidence-Based Practice, including current knowledge of best practices in the area of mental health crisis response systems and service provision. Clinical knowledge and experience in the area of Co-Occurring Mental Health and Substance Use Disorders and the related implications for clinical practice with clients with this diagnosis. Ability to work independently with an interdisciplinary, intersectoral and intrasectoral context. Ability to handle sensitive system level issues in a multi-level service system with professionalism. Working knowledge of legislative acts governing healthcare, and specific knowledge of the Manitoba Mental Health Act, as it relates to service provision to clients in mental health crisis. Physical Requirements Not Applicable We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today. Interested candidates should select the "Apply" icon below to upload their cover letter, resume and copy of licenses/certification. This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment. Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE. Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted. We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Requisition ID: 355633 Position Number: Posting End Date: Open until filled City: Winnipeg Employer: Shared Health Site: Shared Health - Manitoba Department / Unit: Business Services (Service Desk) Job Stream: Non-Clinical Union: Exempt Anticipated Start Date: 04/26/2024 FTE: 1.0 Anticipated Shift: Days, Evenings, Nights, Weekends, Standby coverage as required Work Arrangement: Hybrid Daily Hours Worked: 7.75 Annual Base Hours: 2015 Shared Health leads the planning and coordinates the integration of patient- centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations. Position Overview Digital Health focuses on supporting clinical and business systems as the foundation for leveraging electronic data in the delivery of health-care services. We have an opportunity for a service desk agent. Reporting to a supervisor, the service desk agent will: Provide high-quality customer service delivering ‘first line’ technical support to end-users focusing on rapid service restoration and client satisfaction. Perform initial ‘tier 1’assessments and resolve, or assign incidents/service requests to the appropriate support group invoking escalation procedures according to applicable service level agreements. Coordinate service restoration and customer service requests, inform clients on the status and progress, and close incidents after validating resolution with the client. Record and track all incidents, and ensure all asset and configuration management databases are updated with current data. Apply quality incident tracking procedures to highlight client training needs. Experience 2 years of experience providing telephone customer service using formalized call tracking/work order management software tools (such as Remedy) and ‘first line’ technical support of computer hardware systems, and Microsoft productivity tools (such as Microsoft Office and Active Directory). 1 year of experience working with active directory user and security groups. Working knowledge of and practical experience applying Manitoba’s Personal Health Information Act (PHIA) is preferred. Education (Degree/Diploma/Certificate) Post-secondary diploma in in an information technology related program from an accredited educational institution; an equivalent combination of relevant education and experience may be considered. Successful completion of a recognized customer service training course is preferred. Certification/Licensure/Registration ITIL V3 Foundations certification is preferred. Additional vendor and industry certifications in specific technologies are assets. Qualifications and Skills Demonstrated shared leadership capabilities appropriate to front-line influence on people to work together to achieve a common constructive purpose. Shared Health has adopted the LEADS in a Caring Environment framework. Physical Requirements Must be available to work flexible hours to accommodate service requirements and support our 24/7/365 client needs across the province across a variety of shifts, able to work safely in a typical computerized office environment, work in a typical open-office environment, and able lift and move items of up to approximately 25 pounds. We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today. Interested candidates should select the "Apply" icon below to upload their cover letter, resume and copy of licenses/certification. This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment. Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE. Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted. We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Job Type:Temporary Contract Work Model:On-site Reference code:126115 Primary Location:Fredericton, NB All Available Locations:Fredericton, NB Our Purpose At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization. By living our Purpose, we will make an impact that matters. Have many careers in one Firm. Build a network of colleagues for life. Be part of a firm that leads the way and pushes themselves to look like contemporary Canada. Are you a passionate individual looking for a new career opportunity? Interested in learning more about office operation? Look below!What will your typical day look like? We are currently looking for an energetic, results-oriented dedicated Workplace Services professional with exceptional communication and interpersonal skills to join our Workplace Services team in our Fredericton office. Their scope of services will include Facilities Management, Health & Safety, Hospitality Services, Mail & Courier and Records Management. The candidate must be detail oriented, proactive and should be able to work independently, multi-tasking in a fast-paced environment. This role includes, but is not limited to, the following primary duties: •Meet and greet clients at the reception desk; maintain neat and orderly reception desk at all times; •Answer telephone and assist callers and serve as daily back-up for phones in other Atlantic offices, as required; •Support regional records lead in local office activity •Manage mail, fax and courier packages; •Distribute security access cards; •Accounts payable support in relation to local office expenses; •Book visiting guests into our space scheduling system; •Reserve meeting rooms and co-ordinate catering requests for meetings; •Ensure appropriate meeting room set-up and clean-up, including technology and servery duties; •Assist with maintaining kitchen supplies and office supply inventories, including restocking of supply cabinets; •Respond to and/or inform Workplace Services Manager of any facilities concerns (i.e., lights, HVAC issues, etc.); •Address and fix minor technical issues with office equipment; co-ordinate the repair and maintenance of office equipment with vendors; •Assist staff and clients with various inquiries/direct them to the appropriate person to address the request and/or resolve the issue; •Assist clients, partners and staff with various administrative duties, as required (e.g., word processing, printing, etc.); •Health & Safety program: Fire Warden, First Aid & OHS committee •Assist the Workplace Services Manager and the rest of the team with other various tasks as required; •Apply knowledge of the firm's various software, processes, policies and tools; •Communicate with the client when there are questions or issues to be addressed; •Additional duties include expense report support; data entry; scan, print and bind material; and, assemble and deliver proposal packages. •Ability to left 30lbsAbout the team The members of the Workplace Services team possess a practical body of knowledge that is applied in the delivery of office support. It includes jobs in the areas of procurement, mailroom, security, concierge, delivery and distribution, reception, records, hoteling resource management and facilities management. The Workplace Services role draws upon knowledge of the specific function discipline and the organization's business practices providing services to ensure the safe, efficient and effective operation of the organization. The Workplace Services team is seeking a Workplace Services Professional for our Fredericton office.Enough about us, let's talk about youYou are someone with: • Experience in a receptionist role (or similar experience); • Experience working with senior professionals in a fast paced environment, often with tight deadlines; • Demonstrates ability to prioritize tasks based on relative importance and urgency; • Proficient in Microsoft Office suite; • Demonstrates enthusiasm for continuous learning relevant to the role; • Support for the agile workplace including location of space reservation of required resources; • Excellent verbal and written communication skills in English; • Attention to detail is critical • Proactive and highly organized with an exceptional ability to multi-task; • Flexibility to meet the scheduling requirements which includes shifts that generally start at 8:30am and finish at 5:00pm. Overtime may occasionally be required; • Ability to respond to requests in a timely manner; • Strong commitment to client service and continuous improvement; • Commitment to a client-service mindset, including respect for firm and client confidentiality and the ability to demonstrate discretion as required on client, market (or other) sensitive matters; and • Excellent interpersonal relations and demonstrated ability to work with others effectively in teams.Total RewardsThe salary range for this position is $33,000 - $60,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life. Be yourself, and more. We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance. You shape how we make impact. Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be. Be the leader you want to be Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader. Have as many careers as you want. We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.The next step is yours At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative . We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis). By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally. Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.Job Segment: Accounts Payable, Mailroom, Developer, Data Entry, Procurement, Finance, Operations, Technology, Administrative

Application Deadline: 05/01/2024Address: 100 King Street WestJob Family Group:Capital Mrkts Sales & Service BMO Capital Markets BMO Capital Markets is a leading, full-service North American-based financial services provider offering equity and debt underwriting, corporate lending and project financing, merger and acquisitions advisory services, securitization, treasury management, market risk management, debt and equity research and institutional sales and trading. BMO Capital Markets has over 2,800 professionals in 35 locations around the world, including 23 offices in North America.BMO Capital Markets is a member of BMO Financial Group (NYSE, TSX: BMO), one of the largest diversified financial services providers in North America with US$924 billion total assets and approximately 57,000 employees as of April 30, 2023.Program Overview:Summer Analysts work in the Global Markets Group of BMO Capital Markets, comprising Client Coverage, Origination, Digital and Liquid Trading, Structured Products Trading, Equity Products, and Financial Resource Management. Global Markets serves institutional, corporate, and government clients.A variety of desks host Summer Analysts including Equity Sales and Trading, Clearpool E-trading, Prime Finance, Structured Notes Sales and Trading, Leveraged Finance, Securitized Products Sales and Trading, Origination, Debt Capital Markets, and US Interest Rates Sales and Trading.Summer interns will work on one desk in Global Markets over a 15-week period. Interns will be provided with desk job descriptions prior to starting and will be placed based on preference and skill set. Each intern will complete one week of onboarding and training with other interns across BMO Capital Markets. There are continuous professional development activities throughout the summer. These activities include teach-ins, trading games, meetings with senior leaders, and networking events with both peers and Senior Leadership.Responsibilities: Summer interns are fully integrated into an assigned desk. Responsibilities will vary widely from day to day based on the needs of the business and the current market environment. Depending on the assigned desk, intern skill set, and business needs, responsibilities may include:Development and deployment of business solutions such as pricing and risk modelsMarket data capture and display, spreadsheet developmentProviding insight into trading strategies leveraging quantitative modellingImproving on existing technology involving system infrastructure, internal reporting, client/management presentations, etc.Bespoke projects requiring market, portfolio, or client research and data analyticsCreating client presentation materials using PowerPoint and ExcelDeveloping client trade ideasPlanning client eventsRecapping and organizing market data and eventsShadowing and learning from Trading, Sales, and Strategy professionalsQualifications: We are looking for highly motivated individuals who can work well in a competitive, market-driven, team-based environment and seek a challenge. Global Markets encompasses a diverse group of individuals with a variety of skill sets and job functions. We look to create a diverse intern class that can fit into different roles across Global Markets.Required Qualifications:Currently enrolled in an undergraduate or Master's program with a graduation date of December 2025 or Spring 2026Strong academic record -minimum 3.4/4.0 GPA Extracurricular achievement;Demonstrated interest in and knowledge of financial markets;Excellent research and analytical skills, able to collect, analyze and interpret data;Strong interpersonal skills used within a demanding team environment;Demonstrated proactivity, resiliency, positive attitude and high motivation;Strong written and oral communication skills;Ability to attentively review, assess and provide detailed information daily on multiple projects in an organized manner;Excellent capacity to independently function as part of a team through self -motivation;Strong work ethic and a high level of professional integrity;Detail and results orientated.You are a Canadian citizen, permanent resident of Canada, or an individual who is legally authorized to work in Canada and will not require sponsorship in the futureAdditional Preferred Technical Qualifications: Currently working towards a degree in: Finance, Engineering, Actuarial Science, Computer Science, Mathematics, Physics, or Statistics;Knowledge and/or experience of front-end developer languages (HTML, CSS, JavaScript, React, Angular);Knowledge and/or experience in back end developer languages (C++, C#, Java, Python, VBA);Knowledge and/or experience of at least one type of statistical programming language (i.e. R, MatLab);Database experience (SQL, Oracle);Familiarity with data manipulation and strong quantitative/statistical background;Understanding of mathematical models;Fluency in Excel, including scripting and efficient spreadsheet design;Strong technical writing ability.How to Apply: For your application to be eligible for consideration, please apply to this posting.Please ensure the following items are submitted in your application. 1. Resume2. Transcript - please upload it in the resume section when applying in BMO's Workday application system)The campus job description above aligns to the full time job description below.Provides a markets-based suite of sales and trading solutions to Institutional, Corporate, and Retail clients. Offers a full spectrum of integrated capabilities to deliver leading market insight, risk management, and execution services to issuing and/or investor clients, including access to major global markets across asset classes including: debt, foreign exchange, interest rate, credit, equity, securitization, and commodities. Provides competitive pricing to all clients and seeks out new opportunities with prospective clients. Maximizes profit while prudently minimizing the bank's exposure and adhering to regulatory statutes.Acts as point person to provide client support in the form of proposals, marketing material, event planning, and scheduling with the cooperation of trading and sales, research, and marketing and with the support of a senior leader.Responds to inquiries from clients, regulatory agencies, or members of the business community in a professional manner and determines acceptable solutions.Helps manage the flow of inquiries, market data, and other information from clients. Routes client calls appropriately and responds quickly to client questions.Seeks to develop an understanding of client needs and outcomes.Coordinates conference calls, client events and meetings.Maintains a proactive, client service focus in order to meet their needs and increase revenue; contacts customers to present available investment services and develops client prospects from among current customers, referral leads and other sources.Verifies that all confirms on trades or sales are accurate and promptly delivered.Communicates transaction details to the brokerage community and custodians. Resolves settlement issues related to incorrect billing.Answers phones, file, fax, and coordinates meeting and travel arrangements.Develops strong market knowledge to provide comprehensive service to clients, develop new solutions, and construct compelling recommendations.Reads, analyzes and interprets common technical journals, financial reports, and legal documents in order to better serve client needs.Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.Builds effective relationships with internal/external stakeholders.Ensures alignment between stakeholders.Cultivates strong relationships with the research team in order to understand their industries and stock coverage.Uses analytical skills (probability, statistical inference, etc.) and applies appropriate technical concepts and completes/leads consistent and reliable technical and financial reports/analyses to support client deliverables.Defines problems, collects data, establishes facts, and draws valid conclusions.Develops an understanding of and proficiency in using all required systems and models.Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.Executes a variety of administrative and analytical tasks as assigned and with minimal supervision (e.g. procedural documentation, brokerage and client commission reporting, maintenance of contacts database, disaster recovery planning, tracking and updating of periodic trading or sales metrics, etc.).Administers all aspects of the sales and or trading desk, record keeping, reporting, and file maintenance in accordance with internal controls and compliance policies and external regulations.Responds to requests for information from both internal and external sources.Communicates market data and client changes to colleagues when they are on the road or in meetings.Provides feedback on, and, supports continuous improvement opportunities.Considers risk, internal controls and compliance as part of day-to-day accountabilities and adheres to policies and procedures.Focus may be on a business/group.Thinks creatively and proposes new solutions.Exercises judgment to identify, diagnose, and solve problems within given rules.Works mostly independently.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.Familiarity with institutional equity markets.Series 7, 63 licenses.Able to read, analyze, and interpret general business periodicals, investment and financial reports.Strong familiarity with Outlook, Excel, Reuters Plus, Bloomberg, public finance/business news websites is desired.I-Star familiarity.Specialized knowledge from education and/or business experience.Verbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Analytical and problem solving skills - In-depth.Influence skills - In-depth.Please note the salary for this specific position is $95,000.Compensation and Benefits:Pay Type: SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

The Opportunity: WSP wishes to be a leader in the quality of IT service offered to its users by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose main mission is to respond to IT needs that require a physical presence in the various locations of the company. This position is made for those who like to be on the field and constantly in the heat of the action! Why choose WSP? We value and are committed to upholding a culture of inclusion and belonging Our Flexible Work Policy - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives. A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer. Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada. Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things. A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey. We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future. #WeAre WSP What you can expect to do here: Respond to IT incidents and requests at your main office and during visits to offices in the region where you are located. If necessary, transfer requests and incidents to a more specialized level of support. Identify and document recurring problems and make recommendations for corrective measures, as well as participate in their implementation when possible. Collaborate with the various administrators and analysts (server, network, security, etc.) to ensure the resolution of complex incidents and the maintenance of infrastructure equipment. Develop collaborative relationships with office managers to better understand their IT challenges and work with your IT leader to address these needs as effectively as possible. Participate in office deployment, relocation and renovation projects. Monitor, report and contribute to the resolution of problems related to shared IT services (audio/video, printers, Wifi, cabling, networking, etc.). Occasional preparation and replacement of computer workstations when the local group responsible for the preparation of this equipment cannot respond within the required time. Maintain the inventory of IT assets in the CMDB rigorously. If necessary, help resolve IT incidents remotely. Participate in computer performance testing, report and documentation. Guide and train the users on best practices whenever possible and needed. Develop collaborative relationships with end users to personalize and improve the service. Lead IT induction sessions with a group of new employees to explain where they can find support resources and how to use our systems. Maintain and improve the IT work desk, stockroom, etc. Contribute to the documentation of IT incident resolution processes. Participate in the development of long-term strategies and planning for the future needs of IT services. Other assigned tasks. What you'll bring to WSP: A very strong desire to serve and help users. A marked interest and a great curiosity towards information technologies. Able to communicate clearly orally and in writing. Know how to manage priorities and customer expectations. 2 to 5 years of experience as a level 2 support technician. Assets: Degree or certificate in computer science or other computer-related discipline. A+, Network Plus or Help Desk Institute certification. Proficiency in Microsoft Office 365 and common office tools/software. Knowledge of ServiceNow. Knowledge of ITIL processes. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

The Opportunity: WSP wishes to be a leader in the quality of IT service offered to its users by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose main mission is to respond to IT needs that require a physical presence in the various locations of the company. This position is made for those who like to be on the field and constantly in the heat of the action! Why choose WSP? We value and are committed to upholding a culture of inclusion and belonging Our Flexible Work Policy - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives. A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer. Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada. Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things. A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey. We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future. #WeAre WSP What you can expect to do here: Respond to IT incidents and requests at your main office and during visits to offices in the region where you are located. If necessary, transfer requests and incidents to a more specialized level of support. Identify and document recurring problems and make recommendations for corrective measures, as well as participate in their implementation when possible. Collaborate with the various administrators and analysts (server, network, security, etc.) to ensure the resolution of complex incidents and the maintenance of infrastructure equipment. Develop collaborative relationships with office managers to better understand their IT challenges and work with your IT leader to address these needs as effectively as possible. Participate in office deployment, relocation and renovation projects. Monitor, report and contribute to the resolution of problems related to shared IT services (audio/video, printers, Wifi, cabling, networking, etc.). Occasional preparation and replacement of computer workstations when the local group responsible for the preparation of this equipment cannot respond within the required time. Maintain the inventory of IT assets in the CMDB rigorously. If necessary, help resolve IT incidents remotely. Participate in computer performance testing, report and documentation. Guide and train the users on best practices whenever possible and needed. Develop collaborative relationships with end users to personalize and improve the service. Lead IT induction sessions with a group of new employees to explain where they can find support resources and how to use our systems. Maintain and improve the IT work desk, stockroom, etc. Contribute to the documentation of IT incident resolution processes. Participate in the development of long-term strategies and planning for the future needs of IT services. Other assigned tasks. Information Security Technician Requirements and Responsibilities: Maintain network security by regularly monitoring all access points and providing vulnerability reports to management. Issue IDs and monitor access; assist clients with password creation and usage. Assist in auditing access throughout systems/applications and ensure access is at appropriate levels. Analyze systems, security controls, and event logs to detect nefarious activity. Assist in building documentation of existing processes and exceptions based on audit findings. Collaborate with Corporate Security personnel to ensure security of new projects. Audit the company's security controls to ensure they are working correctly. Take advantage of educational opportunities to keep job knowledge updated. Work with multiple stakeholders (internal and external) to assess and identify security compliance gaps and propose technical and operational remediation solutions. Help with testing of installed equipment and provide basic programming etc. Assist in performing preventive maintenance and repair. What you'll bring to WSP: A very strong desire to serve and help users. A marked interest and a great curiosity towards information technologies. Able to communicate clearly orally and in writing. Know how to manage priorities and customer expectations. 2 to 5 years of experience as a level 2 support technician. Must be eligible for Canadian federal government Secret level clearance (individual must have 10 full years of verifiable history in Canada, USA, UK, New Zealand and/or Australia to be eligible). Assets: Degree or certificate in computer science or other computer-related discipline. A+, Network Plus or Help Desk Institute certification. Proficiency in Microsoft Office 365 and common office tools/software. Knowledge of ServiceNow. Knowledge of ITIL processes. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

Posting Title BAND 4 - Director, Business Service Desk & Product Transition Position Classification Band 4 Union N/A Work Options Hybrid Location Burnaby, BC V3J 1N3 CACampbell River, BC V9W 6Y7 CAChilliwack, BC V4Z 1A7 CAFort Nelson, BC V0C 1R0 CAKamloops, BC V2H 1B7 CAKelowna, BC V1Z 2S9 CAMultiple Locations, BC CA (Primary)Nanaimo, BC V9T 6L8 CANelson, BC V1L 6K1 CAPrince George, BC V2N4P7 CASmithers, BC V0J 2N0 CASurrey, BC V4P 1M5 CAVancouver, BC V6B 0N8 CAVictoria, BC V9B 6X2 CAWilliams Lake, BC V2G 5M1 CASalary Range $102,900.00 - $136,700.11 annually, plus $36.53 bi-weekly isolation allowance for Smithers; $53.13 bi-weekly Isolation allowance for Fort Nelson. Close Date 5/6/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Water,Land,ResourceStewardship Ministry Branch / Division Business Service Desk & Product Transition/Natural Resource Information & Digital Services Job Summary An opportunity to apply your exceptional leadership, organizational and prioritization skillsNatural Resource Information & Digital Services (NRIDS) is the information management/information technology (IM/IT) service provider and organizational partner to the Natural Resource Ministries (NRM). As the centralized authority for all information, geospatial data, and technology across the NRM, NRIDS is leading the transformation and modernization of business practices through new and innovative technology solutions, continuous improvement projects and operational IM/IT solutions.The Director, Business Service Desk & Product Transition supports the Natural Resource Sector ministries (NRS) by leading the provision of highly responsive support and maintenance services that are repeatable, predictable and efficient; and the pro-active monitoring of faults, capacity and trends for the 480 NRS applications. The Director ensures that changes to the production environment are completed systematically and with appropriate risk management and documentation through the Technical Change Management function, and that Critical Systems are managed according to Core Policy.Explore the opportunities and value working with our team can offer you: Why Work for the Ministry of Water, Land and Resource Stewardship .Job Requirements: A degree in business, operations management, public administration, information management/technology, computer science or a related field; OR An equivalent combination of education, training and experience may be considered. A minimum of four (4) years of recent, related experience in all of the following: Providing expert advice and recommendations regarding IT infrastructure and delivery management services including: applications, maintenance and support services, incident and problem management. Managing capital and/or operational budgets, forecasts, contracts and expenditures ensuring compliance with fiscal parameters and the prudent use of financial resources. Experience leading client facing teams and resolving complex staff and client issues. Experience building relationships with multiple jurisdictions and partners. Preference may be given to candidates with: Relevant training or certification related to ITIL, Agile and/or Scrum Methodology. Experience working with BC Government's Digital Framework and Digital Principles and Policy Chapter 12: IM/IT Management. Experience with Lean processes or continuous service improvement methods. Experience with technical change management. Supervising employees in a union environment. For questions regarding this position, please contact [email protected] .About this Position: This position is excluded from union membership. There is currently one permanent full time opportunity available. An eligibility list may be established to fill both current and/or future permanent vacancies. Employees of the BC Public Service must be located in BC at the time of employment. Flexible work options are available; this position may be able to work up to 3 days at home per week subject to an approved telework agreement. This position can be based in any Ministry of Water, Land, and Resource Stewardship office. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.This is your opportunity to live in one of the most beautiful regions in British Columbia and work for the BC Public Service. We offer a healthy work/life balance, excellent benefits andmuch more.With over 200 different occupations available in 280 communities across the province, we offer exciting opportunities for your career.Come be a part of theBC Public Service, a Top 100 Employer that embraces diversity, health and career growth. For more information, please see What We Offer .How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information: A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Information Management/Information Technology, Leadership and Management, Natural Resource Sector

Posting Title BAND 3 - Service Manager Position Classification Band 3 Union N/A Work Options Remote Location Abbotsford, BC V2S 1H4 CACampbell River, BC V9W 6Y7 CACranbrook, BC V1C 7G5 CAHope, BC V0X 1L0 CAKamloops, BC V2H 1B7 CAKelowna, BC V1Z 2S9 CAMultiple Locations, BC CA (Primary)Nanaimo, BC V9T 6L8 CANelson, BC V1L 6K1 CAPrince George, BC V2N4P7 CASurrey, BC V4P 1M5 CAVancouver, BC V6B 0N8 CAVictoria, BC V9B 6X2 CAWilliams Lake, BC V2G 5M1 CASalary Range $86,200.00 - $122,100.01 annually Close Date 4/29/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Social Dev & Poverty Reduction Ministry Branch / Division Service Management Operations Job Summary Context: The Ministry of Social Development and Poverty Reduction is proud to be an equal opportunity employer; we strive to ensure all employees contribute in meaningful ways, bring their full self to work and celebrate their differences. The ministry focuses on reducing poverty, creating opportunities, and increasing inclusion.The Information Services Divisionare technology leaders, planning and delivering successful solutions with information management and information technology (IM/IT) services to both the Ministry of Social Development and Poverty Reduction and the Ministry of Children and Family Development. The Role: The Service Manager is a people leader who oversees the Social Sector Service Desk or the Access Management Teams. These teams provide social sector staff with support and secure access to ministry applications. The Service Manager strives to develop high performing teams with a focus on service excellence, user experience and diversity.Job Requirements: University degree in Business, Computer Sciences, or a related discipline and minimum two (2) years of *related experience; OR Diploma in Business, Computer Sciences, or a related discipline and minimum four (4) years of *related experience; OR An equivalent combination of education, experience and training may be considered. *Related experience includes all of the following: Experience leading, developing, and motivating professional teams to achieve successful operational goals. Experience at a senior level managing and leading client-focused technology operations, preferably with a service desk/incident management focus. Experience developing and implementing information management and information technology (IM/IT) policies. Experience identifying, evaluating and managing risk from a business and technological standpoint. Experience working with the ITIL framework. Preference may be given to candidates with one (1) or more of the following: Experience managing and leading client-focused technology operations, including a focus on business process improvement. Experience working in the social sector and/or supporting applications or business processes in the social sector. Certification or training in Change Management and/or ITIL. Experience managing budgets over $1 million/year. Experience managing more than 20 staff. For questions regarding this position, please contact [email protected] .About this Position:Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.This position is excluded from union membership.An eligibility list may be established.Employees of the BC Public Service must be located in BC at the time of employment.Working for the BC Public Service:The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - A resume is required as part of your application, however, itmay notbe used for initial shortlisting purposes.Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information:A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Leadership and Management

Job Type:Permanent Work Model:Remote Reference code:126222 Primary Location:Toronto, ON All Available Locations:Toronto, ON; Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Moncton, NB; Ottawa, ON; Regina, SK; Saint John, NB; Saskatoon, SK; St. John's, NL; Vancouver, BC; Victoria, BC; Winnipeg, MB Our Purpose At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization. By living our Purpose, we will make an impact that matters. Learn from deep subject matter experts through mentoring and on the job coaching Build your leadership skills at Deloitte University. Have many careers in one Firm. What will your typical day look like? The IT Service Management Lead is an expert in incident, problem, change and release management processes, specializing in following ITIL standards and using ServiceNow ITSM modules. Working within the IT Service Management Strategy & Operations team, this role will lead initiatives to improve the efficiency, effectiveness, and reliability of our ITSM practices. The IT Service Management Lead has a strategic mindset, strong analytical skills, and the ability to collaborate effectively with cross-functional teams to implement process changes and drive organizational change. Key responsibilities include: Primary lead for Incident and Problem Management Lead the assessment and analysis of our current ITSM process, identifying areas for improvement, inefficiencies, and opportunities for modernization. Develop and implement a comprehensive roadmap for process improvement initiatives, outlining key objectives, milestones, and timelines for modernizing our incident management process. Collaborate closely with stakeholders from various departments, including IT operations, service desk, and business units, to gather input, requirements, and feedback for process improvement initiatives. Drive the design and implementation of new ITSM workflows, procedures, and tools to streamline incident response, reduce resolution times, and improve service levels. Refresh key performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of the ITSM process, tracking progress and identifying areas for further optimization. Act as a subject matter expert on ITSM incident management best practices, providing guidance, training, and support to internal teams to foster a culture of continuous improvement and excellence. Stay abreast of industry trends, emerging technologies, and best practices in ITSM and process improvement, incorporating new methodologies and tools to enhance our incident management capabilities. Facilitate regular review meetings and post-implementation reviews to evaluate the impact of process improvements, gather feedback, and identify opportunities for further refinement. Partner with relevant teams and DT leadership to align ITSM process improvement initiatives with broader organizational goals and strategic objectives. About the team Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived. Enough about us, let's talk about you The Qualifications needed for this role are: A Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience). Proven experience in leading process improvement initiatives in ITSM within a large, complex IT environment. Good understanding of ITSM principles, processes, and frameworks (e.g., ITIL), with ITIL and Lean Six Sigma certification preferred. Experience with ServiceNow ITSM tools and platforms. Demonstrated expertise in process analysis, design, and optimization, with a track record of driving measurable improvements in incident management capabilities. Excellent project management skills, with the ability to develop and execute detailed project plans, manage resources, and track progress against milestones and deliverables. Robust analytical and problem-solving abilities, with the ability to analyze complex issues, identify root causes, and develop pragmatic solutions. Exceptional communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders and influence change at all levels of the organization. Flexibility to adapt to changing priorities and work effectively in a fast-paced, dynamic environment. Total RewardsThe salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life. Be yourself, and more. We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance. You shape how we make impact. Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be. Be the leader you want to be Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader. Have as many careers as you want. We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.The next step is yours At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative . We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis). By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally. Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.Job Segment: Lean Six Sigma, Six Sigma, Developer, Business Process, Computer Science, Management, Technology

Posting Title ISL 18R - Service Desk Analyst Position Classification Information Systems R18 Union GEU Work Options On-Site Location Victoria, BC V9B 6X2 CA (Primary)Salary Range $64,123.59 - $72,674.35 annually Close Date 5/16/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Health Ministry Branch / Division HSIAR/BC Vital Statistics Agency Job Summary A great opportunity to take the next step in your careerThe Service Desk Analyst position manages Vital statistics Agency's help desk and provide Tier 2 technical support as part of the BC Vital Statistics Agency, Health Sector Information, Analysis and Reporting Division (HSIAR), Ministry of Health by receiving, diagnosing, escalating, and resolving service requests for complex data and application problems.Job Requirements: Diploma, certification, degree or equivalent in the computer science field or equivalent. Minimum two (2) years of experience providing customer support services in an information technology environment or helping end users to use and understand computer hardware and software. Preference may be given to candidates with the following: Experience in maintaining detailed documentation. Experience with SQL. Experience in an Oracle environment. Experience in software development. For questions regarding this position, please contact [email protected] .About this Position: Flexible work options are available; this position may be able to work up to 2 days at home per week subject to an approved telework agreement. This position is based out of Victoria. An eligibility list may be established to fill future temporary and permanent vacancies. Employees of the BC Public Service must be located in BC at the time of employment.Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES- Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.Questionnaire: YES- You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information: A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Information Management/Information Technology Additional Information

Caretaker (Spare Board) Service Operations Department The Surrey School District respectfully acknowledges that our schools reside on the traditional, unceded, and shared territories of Coast Salish peoples: The q? íc?? y? - Katzie, the q'wa:n??'?n? - Kwantlen and the SEMYOME - Semiahmoo First Nations, who have been stewards of this land since time immemorial.Surrey Schools values an inclusive school district, where equity is deeply embedded and diversity welcomed. We are committed to creating and cultivating diverse, inclusive and barrier-free environments for all applicants, employees, students, and their families. We work to continuously grow and improve our practices, celebrate our differences, and empower people to promote positive change in our communities. Our identity, as Surrey Schools, is expressed in the shared values of openness, fairness and tolerance and recognize the importance of diversity of identity and thought. We are an equal opportunity employer and welcome applicants from all backgrounds.Surrey Schools, recipient of the BC Top Employers and Canada's Greenest Employer awards, is the largest school district in BC and the second largest employer in Surrey. Spread across one of the fastest-growing cities in British Columbia, Surrey Schools provides quality education to over 82,000 students with 124 schools sites and a variety of other learning facilities, offering a broad range of innovative programs and services to support the learning of our students. The Surrey School District team of approximately 13,000 employees works tirelessly every day to ensure that children are getting the best start they can, providing the preparation to be our leaders of tomorrow. An employee in this classification performs standard janitorial work. This may involve travellingbetween several schools at which work is to be performed, working on a carpet cleaning crew,stripping floors, or cleaning a designated area at a single school, etc.Work time is spent in the performance of scheduled custodial duties such as washing floors andwalls, sweeping, vacuuming, stripping and waxing floors, cleaning washrooms, dusting,removing garbage, and minor maintenance. Work is governed by well-established methods andprocedures. A Caretaker may be required to respond to emergent situations both on-site and atother locations.A Caretaker is responsible for securing assigned work areas upon arrival and departure, but doesnot hold such responsibility for complete schools. They are responsible to admit authorizedrental groups or contractors into their areas and to ensure they follow District policies andprocedures. A Caretaker must check for vandalism or damage, sweep up broken glass inside andout, and correct safety hazards, etc.A Caretaker receives work direction from and reports problems/vandalism to Head Caretakerand/or Management TYPICAL RESPONSIBILITIES Sweeps, vacuums, washes and polishes floors, and vacuums hallways and other areas in schools or other premises. Washes walls, windows, and blinds, etc. Sweeps exterior walkways and other play areas. Cleans washroom facilities including hand basins, sinks and toilets, replenishes washroom supplies, cleans classrooms and offices, countertops, sinks, wood shops, etc. Unplugs toilets, as required. May check gauges, thermostats, etc. to determine conditions. Moves office equipment and furniture, as required on site. Empties and cleans garbage containers and wastebaskets. Sprays and deep cleans carpets when assigned to carpet cleaning crew. Spot cleans carpets, as required. May be required to operate the portable carpet extractor. Makes minor adjustments, performs minor maintenance to cleaning equipment. Performs minor maintenance and repair tasks such as changing light shades, bulbs and tubes, removing graffiti, covering holes, boarding up broken windows, etc. Performs minor equipment adjustments or installations of ceiling tiles, pencil sharpeners, soap dispensers, desks, etc. Cleans mops, brooms, and other janitorial equipment. Securely stores cleaning materials, chemicals and equipment prior to leaving premises. Attends to emergent situations, such as flooded washrooms, etc., as required. May sign for and accept deliveries. May empty courier bag and mailboxes as required. Performs snow and/or ice removal, as required. Attends to safety issues such as de-icing stairs, walkways, etc. Secures assigned work area, i.e., doors and windows upon arrival and departure. Sweeps up broken glass, used condoms, needles, etc. Admits authorized students/visitors/groups to premises and requests those found in unauthorized areas to return to specified location. Reports violations of rental agreement to the Head Caretaker. Performs related duties, as required.Reporting to the Manager of Service Operations, you will be mobile within Surrey and available to work on short notice in all departments for on-call assignments involving possible day, afternoon or graveyard shifts. Applicants are expected to possess the following qualifications: Building Service Worker (BSW) certificate, oral and written English language skills, valid BC Driver’s License and related experience in the custodial field. Applicants must have the ability to perform snow removal and the possible requirement to work in inclement weather during the winter months.This is a union position offering a liberal benefit package.Qualified applicants can apply by clicking the "apply" button to the right of the posting. The posting will remain active until filled. Be sure to include proof of BSW Certificate, resume and cover letter. Note: Successful applicants will be required to consent to a Criminal Records Search prior to employment. Only those applicants selected for interviews will be contacted. To all others, thank you for your interest.

IT Service Management Lead - Incident and Problem Management - Deloitte Global Technology Apply now » Apply now Start applying with LinkedIn Apply Now Start Please wait... Apply now × Apply for Job × × × Enter your email to apply Date: May 17, 2024 Location: Toronto, Ontario, Canada Company: Deloitte Job Type: Permanent Work Model: Remote Reference code: 126222 Primary Location: Toronto, ON All Available Locations: Toronto, ON; Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Moncton, NB; Ottawa, ON; Regina, SK; Saint John, NB; Saskatoon, SK; St. John's, NL; Vancouver, BC; Victoria, BC; Winnipeg, MB Our Purpose At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization. By living our Purpose, we will make an impact that matters. Learn from deep subject matter experts through mentoring and on the job coaching Build your leadership skills at Deloitte University. Have many careers in one Firm. -- What will your typical day look like? The IT Service Management Lead is an expert in incident, problem, change and release management processes, specializing in following ITIL standards and using ServiceNow ITSM modules. Working within the IT Service Management Strategy & Operations team, this role will lead initiatives to improve the efficiency, effectiveness, and reliability of our ITSM practices. The IT Service Management Lead has a strategic mindset, strong analytical skills, and the ability to collaborate effectively with cross-functional teams to implement process changes and drive organizational change. Key responsibilities include: Primary lead for Incident and Problem Management Lead the assessment and analysis of our current ITSM process, identifying areas for improvement, inefficiencies, and opportunities for modernization. Develop and implement a comprehensive roadmap for process improvement initiatives, outlining key objectives, milestones, and timelines for modernizing our incident management process. Collaborate closely with stakeholders from various departments, including IT operations, service desk, and business units, to gather input, requirements, and feedback for process improvement initiatives. Drive the design and implementation of new ITSM workflows, procedures, and tools to streamline incident response, reduce resolution times, and improve service levels. Refresh key performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of the ITSM process, tracking progress and identifying areas for further optimization. Act as a subject matter expert on ITSM incident management best practices, providing guidance, training, and support to internal teams to foster a culture of continuous improvement and excellence. Stay abreast of industry trends, emerging technologies, and best practices in ITSM and process improvement, incorporating new methodologies and tools to enhance our incident management capabilities. Facilitate regular review meetings and post-implementation reviews to evaluate the impact of process improvements, gather feedback, and identify opportunities for further refinement. Partner with relevant teams and DT leadership to align ITSM process improvement initiatives with broader organizational goals and strategic objectives. About the team Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived. Enough about us, let’s talk about you The Qualifications needed for this role are: A Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience). Proven experience in leading process improvement initiatives in ITSM within a large, complex IT environment. Good understanding of ITSM principles, processes, and frameworks (e.g., ITIL), with ITIL and Lean Six Sigma certification preferred. Experience with ServiceNow ITSM tools and platforms. Demonstrated expertise in process analysis, design, and optimization, with a track record of driving measurable improvements in incident management capabilities. Excellent project management skills, with the ability to develop and execute detailed project plans, manage resources, and track progress against milestones and deliverables. Robust analytical and problem-solving abilities, with the ability to analyze complex issues, identify root causes, and develop pragmatic solutions. Exceptional communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders and influence change at all levels of the organization. Flexibility to adapt to changing priorities and work effectively in a fast-paced, dynamic environment. Total Rewards The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver. Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure. Our promise to our people: Deloitte is where potential comes to life. Be yourself, and more. We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance. You shape how we make impact. Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be. Be the leader you want to be Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader. Have as many careers as you want. We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities. The next step is yours At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative. We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis). By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally. Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people. Job Segment: Lean Six Sigma, Six Sigma, Developer, Business Process, Computer Science, Management, Technology Apply now » Apply now Start applying with LinkedIn Apply Now Start Please wait... Apply now × Apply for Job × × × Enter your email to apply

*Full-Time Position, Salary starting at 22.50$/H*Under the management of Front End Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to perform at their best and encouraging their personal and professional development and growth. Front End Supervisors set objectives to delight our customers and grow long-term relationships between our associates and customers.What sets us apart? Health and Dental Benefits for Full Time associatesProfit Sharing and Stock Purchase PlanPaid Training & Career Development Tuition ReimbursementThe Home Depot Values that inspire team work and comradery amongst Department Leaders and associates What you will be doing: Communicating, delegating and following up on daily tasks that are assigned to the Front End Associates (including Head Cashiers, Cashiers and Lot Associates)Setting clear performance expectations, regularly documenting performance, delivering performance feedback and motivating team Teaching and training associates on how to reduce shrinkRecognizing and rewarding good performance based on feedback from Voice of the Customer surveyEnsuring all paperwork and procedures are completed according to standard operating procedureWork with vendors, merchants, Assistant Store Managers and Store ManagersScheduling Associates for effective coverageEnsuring all required training is provided on Home Depot policies, procedures, reports, and culture Developing associates and future leaders via position-based core curriculum learning programFollow-up on Customer issues and own the resolution process inside the store to ensure customer satisfaction is achieved What we are looking for: Ability to work a flexible schedule; including days, evenings and weekendsExcellent organizational, interpersonal and customer service skillsExcellent decision making ability and problem solving skills1-2 years experience as a supervisor / leading teams #HTFP

Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to special order, install and website orders. Position Responsibilities Ensure customers receive products and services requested in a timely and accurate mannerAct as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agentsResolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner. What sets us apart? Health and Dental Benefits for Full Time associatesProfit Sharing and Stock Purchase PlanPaid Training & Career DevelopmentTuition Reimbursement

Position Description: Are you passionate about providing exceptional customer service? Motivated by helping others? If you have a high attention to detail, are happy to provide a hospitable customer experience by phone and email and show patience and professionalism; we would be interested in talking to you! Our ideal candidate is providing a premium customer experience, supporting end-users seeking assistance and password resets as well as coordinating with team members to resolve issues in a timely and efficient manner. Contact types include fax, mail, email, and inbound/outbound calls. This opportunity is a 6-month contract position, with the potential for transitioning to a permanent role within CGI. Your future duties and responsibilities: • First point of contact for customers seeking assistance and/or password resets• Working with multiple internet-based applications• Create and assign tickets in our help-desk tool• Escalate unresolved issues to the appropriate team members • Work as a team to adhere to and improve internal processes • Participate in meetings and career progression• Various duties, projects and responsibilities assigned relating to the role• Able to work a variety of shifts during operating hours (Monday to Friday 8am - 12am AST) Required qualifications to be successful in this role: • Excellent customer service skills• Excellent communication skills (written, verbal and interpersonal) • Strong team orientation with a high level of enthusiasm• Self-motivated with a good sense of responsibilities • Able to multitask and work confidently with minimal supervision• Minimum of 2+ years customer service experience• Experience in a contact center or help desk environment troubleshooting or providing support is considered an asset• Experience working independently and autonomously in a virtual/remote environment is considered an assetRequired Qualifications to be Successful in this role• Must be fluently bilingual (English & French)• You like helping people - this is non-negotiable• Aptitude for troubleshooting and providing support • Computer multitasking; ability to work with multiple internet applications• Proficient in use of MS Office (ie.MS Word, Excel) Home Office / Hybrid Work Requirements• CGI has a hybrid work environment, where members work from home some days and from the office other days.• Home office must include a private work area that’s secure, quiet and distraction free and have reliable internet.• Equipment required for the role will be provided (i.e.. Laptop, monitor and headset).Education• Community college diploma and/or equivalent relevant work experience#LI-NB5 Skills: Customer Service & Support What you can expect from us: Together, as owners, let’s turn meaningful insights into action.Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.Come join our team-one of the largest IT and business consulting services firms in the world.