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Change Management Consultant
CGI Group, Edmonton, AB
Position Description: Ready to join an outstanding culture that cares about diversity and inclusion, corporate social responsibility and gives the freedom to innovate, influence decisions, and chart an exciting career?CGI is more than just an IT company. Be part of a team that supports the local community with the ability to draw on global best-in-class talent! Benefits include a share purchase program, profit sharing, wellness credits, professional development and learning opportunities, flexible work schedules and locations.As an Organizational Change Management team lead, you will lead a team of OCMs, plan, coordinate, and lead client centered change activities, and focus on developing a shared vision for change, leading stakeholder engagement activities, providing advisory support to senior management with organizational restructuring and change management, developing tools and communications for change leaders, and designing and supporting measurement and reporting for change management strategies. Your future duties and responsibilities: • Develop and implement OCM change management programs, strategies and delivery plans to support organizational restructuring;• Define, capture, and understand change impacts, including impacts on partners and barriers that must be overcome (including behavioral shifts);• Act as a trusted advisor to business leaders, business owners, project leads, managers, contractors and other partners to plan and implement organizational change activities;• Continuously improve and update OCM plans and modify activities based on partner feedback and input;• Plan, implement and support activities as appropriate to program complexity, change impact and partner needs;• Engage partners to gain support and consensus to support effective implementation and sustainment of change;• Develop and implement communication plans to support change across multiple organizations and partners with varying priorities;• Write communications and manage various communication tactics and channels for all audience levels;• Develop and implement tools for change leaders;• Provide sponsor support and change leadership coaching to senior management teams across multiple organizations;• Effectively build relationships, participate on project teams and provide support to achieve the desired business results and successful collaboration across multiple agencies and organizations;• Effectively support new organizational governance to support change initiatives;• Apply and adapt various change management methodologies in different contexts. Required qualifications to be successful in this role: • Bachelor’s degree in Business, Communications, or relevant field; or equivalent experience;• A solid understanding of the change process and change principles;• A minimum of 5 years leading, developing and implementing change initiatives• Experience with large scale organizational restructuring;• Experience creating change strategies and plans, including stakeholder analysis, risk management and mitigation;• Experience developing and implementing communication and learning and development plans to support change efforts;• Experience supporting project sponsors and advising executive management teams on change management strategies and tactics;• Facilitation experience, with ability to design and implement stakeholder engagement sessions to uncover change impacts across multiple partners and competing initiatives;• Solid understanding of project management methodology and project lifecycles;• Proficient with Microsoft products, including Excel, Project, Word, PowerPoint, and SharePoint;• Solid understanding of a coaching approach to change delivery;• Experience with Agile approach to implementations;• Experience working in the Healthcare sector is an asset.Desired Certifications:• PROSCI or other equivalent certification;• Coaching certification.Professional Attributes:• Excellent personal skills and able to work effectively with diverse groups of stakeholders;• Consistent track record of achieving results in sophisticated business environments;• Highly motivated and able to thrive in a fast-paced environment;• Excellent written and verbal communication skills.#LI-AP1 Skills: Business Process ModellingChange ManagementManagement ConsultingOrganizational DesignBusiness AnalysisBusiness Process ConsultingBusiness Process ManagementPMI Project Management Prof What you can expect from us: Together, as owners, let’s turn meaningful insights into action.Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Director, Facilities Management Projects
Fraser Health Authority, Surrey, BC
Salary rangeThe salary range for this position is CAD $65.54 - $94.22 / hour Why Fraser Health?Fraser Health (FH) is responsible for the delivery of hospital and community-based health services to nearly 2 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. The Fraser region is home to 32 First Nations communities and 6 Métis Chartered communities. Our team of nearly 48,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: better health, best in health care. We are seeking a driven and collaborative Director, Facilities Management Projects (Acute and Special Focus) to provide strategic leadership and effective direction for all stages of the design and construction of approved capital projects across Fraser Health (FH). The Director will oversee all aspects of project management, budget control, procurement strategies, contract negotiations and dispute resolutions and will work in partnership to negotiate and establish policies, requirements and approvals that enable successful and effective project implementation. The Director will drive forward facility design, development and construction for multiple service delivery areas in a dynamic healthcare environment while leading projects from design through to construction and commissioning for the required areas of acute care and major capital projects, as well as other Special Focus projects. Additionally, the Director will develop a clear performance vision for the project portfolio and will promote the development and optimization of a strong team. As a clear, caring, and courageous leader, the Director will champion operational and facilities excellence by establishing policies, procedures and budgets toward curating and achieving annual goals and objectives in alignment with industry standards and accreditation bodies.  Work within this team contributes to a currently growing portfolio of projects that span across the entire Fraser Health region. The Director will lead a team that includes over two dozen project management and administrative support staff. The work within this portion of the project management portfolio primarily encompasses projects that assist Fraser Health in achieving its’ ongoing goal to improve healthcare services provided to patients and clients.  The Director is accountable for:Developing plans and implementing capital and operating budgets including budget assessment, preparation, authorization control and reporting of expenditures ensuring the efficient utilization of financial resources within objectives, plans and budgets established by FH; Recommending strategies to optimize current and potential funding for capital projects including liaising with Capital Finance to support capital cash flow and budget targets;Fostering a team culture within the project management portfolio, and a commitment to collaboration and support of stakeholders;Ensuring fairness and consistency and adherence to Facilities Maintenance procurement guidelines, rules and regulations;Overseeing the recruitment and professional development of employees through the formal assessment of training needs and implementation of employee development plans; Creating a culture of excellence by training, coaching, and mentoring new and existing staff to ensure staff growth and development, as well as engagement;Assisting with the implementation of process improvement changes within the portfolio and supporting change management initiatives; Ensuring that sites and facilities are planned, designed and built to meet clinical outcomes and to align to the latest standards and best practices in health facility design, project delivery, and environmental sustainability, thereby ensuring a comprehensive approach is taken to successfully transition from project delivery to operations and maintenance. The successful candidate will have:A Master's degree and professional designation in a relevant discipline;Ten (10) years of recent, related experience in progressively more complex senior leadership roles in a large multi-site organization with responsibilities for managing the design and construction of healthcare/facilities development projects; An equivalent combination of education, training and experience.If you have any questions, or are interested in learning more about this rewarding opportunity with Fraser Health, please email our Executive and Senior Leadership Acquisition team at [email protected]. Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring & Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.  Detailed OverviewSupporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families: The Director is accountable for providing leadership and strategic direction across Fraser Health (FH) for site planning, business case and feasibility study development, implementation of approved capital projects, and standards and principles development, including all aspects of project management, budget control, procurement strategies, contract negotiation, dispute resolution and oversight of projects from planning and design through to construction and commissioning, for the applicable areas of real estate, long term care and major capital projects, as applicable. The Director liaises internally with senior leaders in FH, and externally with various levels of governments, agencies, hospital foundations, private sector partners, building owners and community groups to represent FH interests as appropriate. May be assigned to assist with other projects across the various project management portfolio. ResponsibilitiesResponsible for the direction and operations of Facilities Planning and Projects across the Organizations, consistent with FH short and long-range priorities and strategic plans.Acts as a member of the Facilities Management senior leadership team and contributes to the effective direction of the department, including developing a clear performance vision for the project portfolio, promoting the development of a strong team, and supporting performance optimization of the team.Provides leadership, oversight, and maintains day-to-day portfolio of works to ensure that the management and project team deliver services to drive operational and facilities'' excellence; establishes policies, procedures and budgets; assists in formulating annual goals and objectives; ensures consistency with industry standards and accreditation bodies; creates financial and workforce plans for the portfolio; leads, directs and supervises assigned staff.Develops, plans and implements capital and operating budgets including initial budget assessment (IBA), preparation, authorization control and reporting of expenditures ensuring the efficient utilization of financial resources within objectives, plans and budgets established by FH; recommends strategies to optimize current and potential funding for capital projects including liaising with Capital Finance to support capital cash flow and budget targets.Provides project leadership within a dynamic healthcare environment on all facility planning, design, development and construction issues for multiple service delivery areas with distinct operational practices; responds to client requests and requirements to meet individual needs and priorities.Supports FM capital and management teams to address project risks, issues and concerns, including through developing or providing input to development of briefing notes or SBARs for formal FH executive and/or Ministry approval in order to mitigate risks to scope, budget and schedules.Supports Lower Mainland Facilities Management (LMFM) working committees to advance project standards, policies and contracts for associations, consultants and contractors by means such as leading working committee working groups, drafting of and review of relevant documents, and developing recommendations on process improvements.Ensure fairness and consistency and adherence to FM procurement guidelines, rules and regulations in support of fair public competition including The New West Partnership Trade Agreement (TILMA) and Capital Asset Management Framework (CAMF) policies.Negotiates and facilitates consensus with external parties such as the Ministry of Health, regional hospital districts, academic institutions and private developers on issues related to facility planning, capital project design, construction and project delivery within limits and parameters as established by the Senior Executive Team.Liaises with senior officials of the municipalities, First Nations, hospital foundations, and other authorities having jurisdiction within the geographic areas served by FH; negotiates and establishes policies, requirements and approvals to enable project implementation to move forward, including rezoning and acquisition of development and building permits.Oversees the recruitment and professional development of employees through the formal assessment of training needs and implementation of employee development plans; responsible to direct, and as required, participate in the management of human resource matters. Develops, mentors and coaches staff to nurture their growth and development.Implements re-design and restructuring initiatives, including adoption of best practices to better integrate and streamline services, optimize quality and ensure cost effectiveness; ensures appropriate quality, safety, risk and reporting mechanisms are in place.Ensures that sites and facilities are planned, designed and built to meet clinical outcomes and to align to the latest standards and best practices in health facility design, project delivery, and environmental sustainability produced by both industry and from within Fraser Health; ensures a comprehensive approach is taken to successfully transition from project delivery to operations and maintenance.Updates department knowledge of current and emerging healthcare design and innovations through evidence-based design concepts; uses design and construction research in the development and updating of Design & Construction Standards and Guidelines.Monitors, reviews, and prepares project reports and key performance indicators to ensure staff and projects are delivered as per Fraser Health’s schedules and requirements, and ensuring adherence to approved project scope, schedule, and budget.Participates in Project & Executive Steering Committees and internal Facilities Management (FM) senior leadership forums.  QualificationsEducation and ExperienceMaster's degree and professional designation in a relevant discipline, supplemented by ten (10) years' recent, related experience in progressively more complex and senior management, leadership roles in a large multi-site organization with responsibilities for managing the planning, design and construction of healthcare/facilities development projects, or an equivalent combination of education, training and experience.CompetenciesDemonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed. Professional/Technical Capabilities:Demonstrated ability to align optimal building technologies with evidence-based design, industry best practices, and healthy & sustainable environments.Demonstrated knowledge of facilities development including planning, design, construction, contract management and procurement within current municipal, provincial and national standards, codes, bylaws and regulations applicable to health care.Demonstrated skills and ability to effectively oversee the management of multiple facilities projects from concept to completion within large, complex, multi-site organizations, to lead and deliver project success.Demonstrated strong business acumen, initiative, judgment and decision-making capabilities.Demonstrated ability to lead self and others, plan, forecast, manage, implement, organize and problem solve at a senior level.Demonstrated ability to define/amalgamate diverse organizational requirements, develop financial parameters, resolve issues, identify and mitigate operational project /system/human/process risks, and develop long-range plans.Demonstrated ability to negotiate and facilitate consensus with various levels of government and community groups, and to develop and maintain mutually beneficial relationships with business partners as well as other external stakeholders.Demonstrated ability to develop, mentor and coach staff.Demonstrated ability to utilize creativity and innovation in problem solving and strategic planning.Demonstrated ability to lead and direct project management teams comprising of large groups of staff, external consultants, architects and contractors.Demonstrated ability to develop and conduct presentations to individuals and/or groups.Demonstrated understanding in the application of key performance indicators and project implementation metrics.Ability to work under pressure with deadlines and changing priorities in dynamic, political environment.Demonstrated ability to write comprehensive reports and develop graphical supporting documents.Ability to operate related equipment including related software applications.Physical ability to perform the duties of the position.
Coordinator, General Operations-Chilliwack General Hospital
Fraser Health Authority, Chilliwack, BC
Salary rangeThe salary range for this position is CAD $34.67 - $49.83 / hour Why Fraser Health?Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities. Our team of 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more. Come work with us!  We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner We hire great people for outstanding jobs and need your help to expand the ability to deliver prompt and professional service. An exciting opportunity awaits you as a Full Time, Coordinator, General Operations with our team  located in Chilliwack, B.C. Bring your unique blend of skills and expertise to inspire people who play a role in the care continuum. Together, we create great workplaces. Effective October 26, 2021 all staff for all positions across health care in British Columbia are required to be fully vaccinated against COVID-19 (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and there are no exceptions.   Connect with us! Connect with us on our Careers social channels where you’ll learn about exciting opportunities, get career tips from our recruiters, and meet some of your future team members! You can also visit us on Indeed and Glassdoor. Instagram | Facebook | LinkedIn | Twitter  Detailed OverviewSupporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:This position is responsible for coordinating the development of facility-wide services and/or initiatives, focused on seeking and developing efficiencies within site services. Works collaboratively with assigned project planning teams on facilities/site planning and capital-related projects; provides leadership, coordination, implementation and evaluation of a collaborative service delivery model, working closely and collaboratively with all support service teams to support and enhance integration linkages at the service delivery point of contact. Engages in a variety of projects and initiatives that meet established strategic plans and organizational initiatives and objectives. ResponsibilitiesParticipates in the redesign and restructuring of operational systems, strategies and processes such as designing space allocation that meet strategic and operational service plans that achieve maximum efficiency and quality while improving overall service delivery.Collaborates with all Support Services across Fraser Health, BISS, HSSBC related to integration of regional objectives to ensure strong linkages of service delivery. Imbeds system thinking principles into service delivery that recognize the interdependencies of functions and services.Correlates and provides oversight to pre-approved equipment requests from both programs and site. Ensures approved requests are reviewed by stakeholders (Programs, Foundation, or Auxiliary), and selected items are purchased and received. Provides liaison from site to Purchasing as required.Monitors expenditures within approved established budget and identifies efficiencies and promotes optimal use of resources. Makes recommendations on current and future programs and service adjustments from site perspective.Participates in the development and implementation of multi-disciplinary quality improvement processes; ensures the coordination of services and programs to reduce gaps in service, duplication of service and that the right interface is in place to support excellence in customer service.Ensures that appropriate quality and safety measures are in place and compatible with industry standards and accreditation bodies; notifies appropriate regional disciplines to any breach in compliance.Promotes and facilitates excellence in communication with internal and external contacts and clients, in keeping with customer service philosophy, mission statement and good business practices; responds to and resolves customer service problems; promotes customer involvement in making recommendations.Co-ordinates the renovation process of design development and contract preparation by liaising with Facility Planning project consultants and various User Groups for assigned projects.Prepares site project feasibility studies for small jobs, including documenting functional programs and total project cost estimates. With guidance from Facility Planning, ensures that working drawings are consistent with the project scope.Monitors facility service levels and co-chairs related site based committees (i.e. housekeeping, linen, FMO, IMIT, Space Utilization, Wellness) for contracted service and internally delivered services to ensure service excellence and operational standards are met at all times; works with support service managers and contract managers to ensure timely compliance to service issues that do not maintain or strengthen a customer service focus.Provides leadership and coordination to projects that impact site operations and patient care (i.e. Emergency Management Projects, Phone downtimes, Helipad downtime) through communication and review to ensure site operations integrity is not compromised.Establishes contract reporting, quality control/performance measurements and evaluation procedures and requirements; monitors client satisfaction, reporting and management systems to identify and follow-up on deficiencies in all housekeeping and laundry/linen service areas.Communicates information to staff and contractors, verbally and in writing, including circulation/distribution of minutes and memos between Fraser Health and the Contractors; coordinates information between Fraser Health site managers and contractors.Monitors lease space, room rentals and identifies needs; prepares proposals for improvements/new purchases.Participates on various hospital committees, teams and task groups. QualificationsEducation and ExperienceBachelor degree from recognized university, in business administration, health sciences, or related field plus three (3) to five (5) years' recent, related progressive experience or an equivalent combination of education and experience.CompetenciesDemonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed. Professional/Technical CapabilitiesKnowledge of building codes and planning by-laws.Demonstrated ability to effectively manage operational plans, design plans and multiple projects.Working understanding of computer technology and software applications, including computer spreadsheets and word processing.