Overview of salaries statistics of the profession "Incident Manager Analyst in Canada"

Position Description: Reporting to the Director of Digital Solutions, the candidate will be responsible for carrying out functional analyses for our customer in relation to Microsoft Dynamics AX 2012 R3 and D365 F&O.In this role, the AX analyst maintains close contact with the AX agile development team (Business Analyst, Developers, Tech Lead, Scrum Master, Product Owner) as well as business unit collaborators, business experts and other members of the Digital Solutions team. Your future duties and responsibilities: - Confirm project business needs- Identify acceptance criteria- Write integrated test strategy- Write FDDs (Functional Analysis Document)- Read peers' FDDs prior to discovery meetings and comment on them as required- Actively participate in discovery sessions to enrich recommended solutions- Collaborate and participate in various sprint activities (scrum, refinements, review, feedback, planning the next sprint, etc.).- Update the FDD as required following the drafting of the TDD (Technical Analysis Document) and the development in line with the developments carried out.- Identify and document anomalies found in integrated and acceptance tests.- Present the solution developed to the various stakeholders- Investigate, identify and resolve problems and incidents- Carry out deliveries and support users during deployment- Carry out any other tasks requested by your project manager or superior. Required qualifications to be successful in this role: - Undergraduate degree in finance, accounting or computer science- 4 years experience in project management or related field,- Minimum of two (2) years professional experience in Microsoft Dynamics AX2012 R3 and D365 F&O configuration (Finance, Procurement, Budget, Project modules).- In the absence of a university degree, any training and work experience deemed equivalent may be taken into consideration.- Experience or certification on AX2012 R3/D365 F&O an asset- Knowledge and experience of Agile methodology an asset.COMPETENCIES (BEHAVIORS, SKILLS)- Sense of priorities, initiative and autonomy- Sense of collaboration and teamwork- Ability to synthesize- Ability to deliver- Written and oral communications, in French and English#LI-AR1 Skills: Business AnalysisProduct Owner SCRUMScrum Master What you can expect from us: Together, as owners, let’s turn meaningful insights into action.Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

Business and Contract Management Analyst, Business Initiatives Job ID 2023-114310 City Vancouver Work Location Exec - 601 W. Broadway, 11 flr Home Worksite 00 - Excluded - VCHA Labour Agreement Excluded Union 905 - Mgt/Excluded-VCHA (37.5 Hr) Position Type Baseline Job Status Regular Full-Time FTE 1.00 Standard Hours / Week 37.50 Job Category Information Technology Salary Grade 07 Min Hourly CAD $38.13/Hr. Max Hourly CAD $54.82/Hr. Shift Times 0800-1600 Days Off Saturday, Stats, Sunday Salary The salary range for this position is CAD $38.13/Hr. - CAD $54.82/Hr. Job Summary Come work as a Business and Contract Management Analyst, Business Initiatives with Vancouver Coastal Health (VCH)! Vancouver Coastal Health is looking for a Business and Contract Management Analyst to join the Contract Management Team. Apply today to join our team! As a Business and Contract Management Analyst, Business Initiatives with Vancouver Coastal Health you will:Be responsible for managing the Contract Management Database (CMD) information system and supporting other information systems utilized by BISS staff or contracted Service Providers within the BISS portfolio.Be accountable for designing and implementing database solutions, maintaining data and system integrity including documentation, data mining, best practices research, budget/variance report, workflow analysis, process diagrams, and other specific tasks as relates to supporting the information systems and the BISS Contract Management Team.Be responsible for developing, monitoring, analyzing and assessing the performance of contracts within the CMD; planning and developing reporting requirements for specific programs to meet key financial and contract management requirements; monitoring projects against defined plans; maintaining performance indicators; recommending processes for operations planning and performance management; and coordinating new initiatives to meet the organization’s strategic and operational objectives. Qualifications Education & ExperienceMinimum of a Bachelor's degree in Business Administration, Finance and Accounting, Computer Sciences (Information Technology, Information Systems), Economics: or a Diploma in Computer Systems Technology, and/or Certificate in Applied Database Administration and Design; or an equivalent combination of education, training and experience.Minimum of eight (8) years' recent, related financial analysis and project management experience in a large, complex, healthcare organization, or an equivalent combination of education, training and experience.Understanding and experience with quality improvement tools, LEAN methodology, and change management; and experience working within the healthcare environment preferred.Certification from Microsoft, SQL and PMI would be an asset.Knowledge & AbilitiesAdvanced technical computer skills in spreadsheet and database design and usage.Demonstrated financial planning, monitoring, and financial analysis and reporting expertise.Knowledge of project management, contract management, system analysis, workflow design and documentation.Highly developed communication skills including business writing, verbal communication and presentation skills and the ability to understand and relate to others at all levels of the organization.Demonstrated ability to use database, spreadsheet, word processing and presentation software at an advanced level.Superior analytical skills for data, documentation and workflows, including the ability to comprehend, analyze and resolve complex issues and present information in concise meaningful ways.Demonstrated problem-solving abilities, resourceful, well organized, and good attention to detail.Demonstrated business acumen for normal business practices, tools and methodologies.Results oriented within a high-pressure working environment with numerous critical timelines.Ability to develop and maintain effective working relationships with internal and external stakeholders.Ability to organize and prioritize workload and meet deadlines.Demonstrated ability to work with stakeholders to design effective business database solutions.Demonstrated ability to train and mentor program managers and contract managers in the use of the database.Ability to provide guidance to contract administrator staff in the use of the database and its structure, as part of the provision of services to clients.Physical ability to perform the duties of the position. Closing Statement The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.WHY JOIN VANCOUVER COASTAL HEALTH?VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan• Grow your career with employer-paid training and leadership development opportunities• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families• Award-winning recognition programs to honour staff, medical staff and volunteers• Access to exclusive discount offers and deals for VCH staff Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health. Options Apply NowApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMSwww.icims.com

Application Deadline: 03/29/2024Address:100 King Street WestJob Description:The BMO Multi-Asset Solutions team is a Toronto based center of excellence within BMO Global Asset Management (GAM) Canada. The Multi-Asset Solutions team offers an inclusive workplace and values the diverse background of its employees. The team manages approximately C$60 billion covering over 100 investment mandates for retail and institutional clients. The team has a strong investment process and discipline to deliver repeatable investment excellence. BMO's multi-asset capabilities and funds are designed around helping investors meet their long-term investment goals. Our team works to achieve the right balance between managing risks and grasping opportunities - both elements are important as we work to deliver the outcomes our clients seek. In addition to a rigorous strategic asset allocation process, tactical asset allocation is also used to take advantage of market opportunities. The Associate Portfolio Manager will be a key individual on the Multi-Asset Solutions team, helping to drive strong risk adjusted returns across the various portfolios.The ideal candidate has a very collaborative approach with a strong background in macroeconomics, understanding of global asset classes, strong technical expertise and strong analytical skills.Key Responsibilities include:• Managing daily cashflows for the portfolios• Participating in underlying fund reviews• Providing economic and market views• Driving portfolio construction improvements• Providing input into model enhancements• Designing and producing regular and ad-hoc reports and dashboards• Staying on top of domestic and international economic and political trends• Providing mentorship to more junior members of the team• Collaborating, sharing information and insights across the investment teams• Fostering relationship with various internal partners• Presenting to external clients• Adhering to all compliance, regulatory and legal guidelinesQualifications• 5+ years of industry experience in top-down portfolio construction/portfolio management/capital markets/risk management• Strong multi-asset class knowledge• Strong proficiency with MS Excel/VBA • Knowledge in programming (R, Python, MATLAB, SQL)• Experience with Bloomberg, Charles River, and FactSet• Exceptional analytical and quantitative skills• Experience in the use of derivatives• Excellent verbal and written skills• Strong collaborator• Undergraduate degree in Math, Statistics, Computer Science, Economics, Engineering, Finance, or similar discipline• CFA CharterholderGrade:7Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Application Deadline: 04/29/2024Address:100 King Street WestWe invite all experienced and aspiring First Nations / Inuit / Métis professionals to apply to roles featured on BMO's Indigenous Careers landing page, as well as all those on BMO's Career Page. Qualified First Nations / Inuit / Métis applicants applying through these postings will be considered for open job vacancies, where they exist, or added to our Indigenous Talent Network and matched to other upcoming opportunities. This is part of BMO's ongoing commitment to Indigenous applicants. Our recruitment team will reach out to those selected for further consideration. The Financial Crimes Unit (FCU) brings together our Cybersecurity, Fraud, Physical Security and Resilience Planning capabilities to address the ever-growing and increasingly complex global security environment. It is a highly collaborative effort that greatly enhances BMO's ability to rapidly prevent, detect, respond to, and recover from all security & crisis threats. This position offers a unique experience to learn from experienced leaders in the industry, join a team building the 21st century model for security and helping grow the good by protecting our customers and communities.24/7 operations, 3 different shifts available (Day, Evening, Overnight) schedule may include weekends and statutory holidays shifts.Banking or credit card experience - preferredFraud experience - AssetHybrid role (either Toronto, ON or Barrie, ON)Conducts investigations to identify, assess, decision and report on activity that indicates an exposure to financial crimes. Ensures potential threats and investigations are evaluated, documented, managed and escalated by following standard operating procedures. Provides subject matter expertise and oversight of criminal risk by following a disciplined and intelligence-based approach to detection and research of activities and events in alignment with criminal risk frameworks and standards to ensure compliance as well as support trending, analysis and insights generation.Provides input and develops recommendations for process and customer service improvements.Stays abreast of financial crimes risk trends, relevant regulations and compliance standards.Monitors and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions.Supports the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.Documents actions and information found throughout the investigation to develop and maintain account/case files.Develops and maintains an understanding of the financial crime management processes, frameworks and techniques.Gathers and formats data into regular and ad-hoc reports, and dashboards.Analyzes data and information to provide insights and recommendations.Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.Provides notification, information and instructions to internal/external stakeholders related to incidents as necessary.Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.Analyzes issues and determines next steps.Broader work or accountabilities may be assigned as needed.Qualifications:Knowledge of risk and regulatory requirements as they apply to financial crimes is an asset.Knowledge of banking products, services, processes, and organization is an asset.Specialized knowledge.Verbal & written communication skills - Good.Organization skills - Good.Collaboration & team skills - Good.Analytical and problem solving skills - Good.Grade:4Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Low Carbon Resilience Manager, Facilities Planning and Real Estate Job ID 2024-120404 City Vancouver Work Location 520 West 6th Home Worksite 00 - Excluded - VCHA Labour Agreement Excluded Union 905 - Mgt/Excluded-VCHA (37.5 Hr) Position Type Baseline Job Status Regular Full-Time FTE 1.00 Standard Hours / Week 37.50 Job Category Leaders & Corporate Support Salary Grade 09 Min Hourly CAD $54.19/Hr. Max Hourly CAD $77.89/Hr. Shift Times 0800-1600 Days Off Saturday, Stats, Sunday Salary The salary range for this position is CAD $54.19/Hr. - CAD $77.89/Hr. Job Summary Come work as a Low Carbon Resilience Manager, Facilities Planning and Real Estate with Vancouver Coastal Health (VCH)! Reporting to the Chief Project Officer & Executive Director, responsible for leading the integration all aspects of the low carbon resilience and environmental sustainability requirements into the Richmond Hospital Redevelopment and other capital project work as required. This Manager will coordinate with the VCH Energy and Environmental Sustainability team to provide leadership of the effective identification, promotion, implementation and evaluation of all provincial environmental initiatives, policies, and targets, as well as support the VCH Planetary Health priorities and reporting requirements. The current phase of the Richmond Hospital Redevelopment is planning to use an Alliance project delivery model, this Manager will support the Project Owner (Vancouver Coastal Health) as a member of the future integrated Project Alliance team. Why apply for the Richmond Hospital Redevelopment project? This position will work on the Richmond Redevelopment Project: A 10 year project, approved by the Ministry of Health, at a cost of $860.8M. It will see the addition of a brand new 9 story acute patient care tower with a state of the art Emergency Department, ICU, Medical Imaging and increased bed capacity. Do you have what it takes to take part of this ambitious project? Join our team now! As a Low Carbon Resilience Manager, Facilities Planning and Real Estate with Vancouver Coastal Health you will:Develop, implement and update the strategic low carbon resilience and environmental sustainability requirements and goals in coordination with the Richmond Hospital Redevelopment team, and Energy and Environmental Sustainability Identify low carbon resilience opportunities and develop appropriate action plans, taking into account current technologies, resources, project constraints, and needs of the Richmond Hospital Redevelopment, and may support similar plans for the Richmond Community of Care, as required.Develop relationships with the VCH Planetary Health team to build capacity and share ongoing knowledge, and to clarify the appropriate reporting for the Richmond Hospital Redevelopment.Manages a project budget, as needed, for specific studies and resources to inform and integrate design strategies into project Implements appropriate changes to the project and/or project scope to meet specific sustainability targets for the organization. Benchmark utility consumption data, carbon intensity, and energy demand levels for assigned facilities and compares data with other facilities within the organization in coordination with the Energy and Environmental Sustainability Identify external incentives and funding sources for implementing energy conservation and climate risk design strategies; prepares business cases for low carbon resilience projects including analytical and presentation work to facilitate energy conservation and awareness. Coordinate with the Energy and Environmental Sustainability team, and utility partners, and coordinates with consultants to submit applications related to new buildings and retrofit projects at the assigned facilities, in coordination with Project Managers from the Facilities Capital Projects and Facility Maintenance and Operations Team. Maintain industry leading knowledge of energy management, climate risk reduction, and energy efficiency practices, and technologies by liaising with other experts, reviewing current literature and attended various seminars and/or conferences on low carbon resilience; develops and maintains relationships with key business leaders to support them in resolving energy management issues.Carry out responsibilities in accordance with health and safety requirements. Immediately reports unsafe situations by notifying supervisor or other appropriate personnel.Perform other related duties as assigned. Qualifications Education & ExperienceBachelor's Degree in Engineering, Business, Building Technology or related field, a professional designation and additional training in energy management/sustainability.Seven (7) to ten (10) years’ recent related experience planning, implementing and operationalizing energy management programs in a large complex multi-site environment, or an equivalent combination of education, training and experience. Knowledge & AbilitiesComprehensive knowledge of building mechanical, electrical and building automation systems.Demonstrated knowledge and experience with energy efficient technology related to lighting systems, HVAC systems, cooling plant equipment, heating plant equipment and control systems.Demonstrated knowledge and experience with climate risk assessments in major projects. Familiar with the provincial Environmental, Social, and Governance policies and requirements Comprehensive knowledge of project management principles and methodologies and experience with capital and energy projects.Comprehensive knowledge and experience in project management, contract management, budget development, business case development, financial controls and analysis.Thorough understanding of available resources for projects and applicable stakeholder groups.Demonstrated ability to lead, facilitate and gain consensus with various stakeholders and teams.Ability to maintain projects and meet deadlines in a dynamic work environment.Ability to develop and maintain working relationships with internal and external stakeholders.Ability to work independently and as a member as a team.Ability to operate related equipment including related software applications.Physical ability to perform the duties of the position. Closing Statement The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.WHY JOIN VANCOUVER COASTAL HEALTH?VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan• Grow your career with employer-paid training and leadership development opportunities• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families• Award-winning recognition programs to honour staff, medical staff and volunteers• Access to exclusive discount offers and deals for VCH staff Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health. Options Apply NowApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMSwww.icims.com

Description Job Summary:The Application Analyst provides user support through in-person, phone, online submissions, and chat tools for users of the Project Management Information System (PMIS) solutions - the complete InEight Suite and a subset of the JD Edwards (JDE) Enterprise Resource Planning (ERP). Leveraging exceptional communication and interpersonal skills, the role aims to deliver high-quality customer service and functional application support to achieve organizational goals and optimize the use of the PMIS solutions.The incumbent is accountable for analysis, continuous improvement, and sustainment of the PMIS solutions, including third party software products, collaborating effectively with stakeholders and team members to enrich, test, and optimize the PMIS systems and processes. The role spans across InEight and JDE platforms, supporting the integration for operational and financial aspects of the project management lifecycle. Additionally, responsibilities extend to PMIS reporting and analytics and potential future complementary products or services.The Application Analyst - PMIS Solutions will work collaboratively on eliciting business requirements, solutioning PMIS application extensions, and supporting design, configuration, development, testing, UAT, and release management. This encompasses script development for testing of core PMIS solutions, showcasing a commitment to gaining specialized knowledge in relevant modules, integration nuances, and technology's impact on business processes.Responsibilities:Engages in all PMIS life-cycle stages:Support the setup and configuration of the PMIS solutions for new construction projects, through requirements gathering, business needs alignment with technology, configuration and customizations (as required), and ongoing user support and training.Assist in evaluating incoming user requests and identifying the appropriate PMIS solution components to execute and solve for business requirements.Assist with the design, development, configuration, testing, and implementation delivery of PMIS system improvements.Work closely with the PMIS Sustainment manager to optimize and leverage existing and new PMIS features and ensure buy-in from users.Support the team with engaging business stakeholders on potential technology solutions, including proof of concepts, to solve for business requirements.Maintain effective working relationships with key PMIS user stakeholder representatives.Ensure all PMIS business application enhancement requests are acknowledged and resolved per the established project success criteria.Assist with the development of test scripts and testing activities, as required.Customer Functional Support:Receive, triage, troubleshoot and resolve systems and processes issues in a timely and efficient manner.Prioritize, coordinate, assign, and resolve customer issues and incidents. Create and maintain Service Requests, update logs, records, and contribute to PMIS knowledge base articles as required.Effectively communicate systems changes and updates to technical and non-technical stakeholders, as well as managed service providers, in a proactive manner. Identify, establish, and support cross-functional data and system linkages that add value, contributing to a cohesive ecosystem of systems and procedures.Acquire knowledge of the end-to-end PMIS solution landscape, including awareness of integration touchpoints with other teams or supporting agencies, to share root cause and customer observations. Additionally, maintain PMIS application knowledge relevant to the Ledcor business domain areas this role supports.Requirements:Recently completed or soon to complete a degree or diploma in Business Technology Management, Management Information Systems, Business, Finance or a related DisciplineExperience in the construction industry, understanding Project Management lifecycle (including Estimation, Scheduling, Financial Control, Change Management, Contract Management, Document Management, Field Execution, 3D modeling, Quality Assurance and Quality Control, etc.) is an assetExperience with InEight Suite is an assetExperience with JD Edwards is an assetExperience with the MS Power Platform (PowerBi, Power Automate, Power Query, Power Apps, etc.) is an assetExperience, in a functional capacity, understanding the integration of ERP systems with other business applications is an assetCritical Thinking: proficient in analyzing complex scenarios and breaking down intricate issues.Interpersonal Skills: Demonstrates excellent listening skills, excelling in relationship building and fostering collaboration across diverse teams. Innovative Process Establishment: displays innovation in establishing and refining processes, contributing to the continuous improvement of workflows. Problem solving and solutioning: Adept at identifying challenges, evaluating options, and developing effective solutions in alignment with organizational goals.Understanding systems integration patterns including interoperability with mobility and workflow applications.Knowledge of business systems analysis, quality assurance, technical change management with the ability to identify/define gaps, risks, and requirements.Strong skills in Outlook, PowerPoint, Visio, Word, Excel, SharePoint, and TeamsAdditional Information:Company DescriptionThe Ledcor Group of Companies is one of North America’s most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes. But when you work for Ledcor, your experience will go far beyond the project. Do you want a career that means more? Join our True Blue team now!Employment EquityAt Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging. Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email. For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our I&D page. 7008 Roper Road NW, Edmonton, AB

Description Job Summary:The Application Analyst provides user support through in-person, phone, online submissions, and chat tools for users of the Project Management Information System (PMIS) solutions - the complete InEight Suite and a subset of the JD Edwards (JDE) Enterprise Resource Planning (ERP). Leveraging exceptional communication and interpersonal skills, the role aims to deliver high-quality customer service and functional application support to achieve organizational goals and optimize the use of the PMIS solutions.The incumbent is accountable for analysis, continuous improvement, and sustainment of the PMIS solutions, including third party software products, collaborating effectively with stakeholders and team members to enrich, test, and optimize the PMIS systems and processes. The role spans across InEight and JDE platforms, supporting the integration for operational and financial aspects of the project management lifecycle. Additionally, responsibilities extend to PMIS reporting and analytics and potential future complementary products or services.The Application Analyst - PMIS Solutions will work collaboratively on eliciting business requirements, solutioning PMIS application extensions, and supporting design, configuration, development, testing, UAT, and release management. This encompasses script development for testing of core PMIS solutions, showcasing a commitment to gaining specialized knowledge in relevant modules, integration nuances, and technology's impact on business processes.Responsibilities:Engages in all PMIS life-cycle stages:Support the setup and configuration of the PMIS solutions for new construction projects, through requirements gathering, business needs alignment with technology, configuration and customizations (as required), and ongoing user support and training.Assist in evaluating incoming user requests and identifying the appropriate PMIS solution components to execute and solve for business requirements.Assist with the design, development, configuration, testing, and implementation delivery of PMIS system improvements.Work closely with the PMIS Sustainment manager to optimize and leverage existing and new PMIS features and ensure buy-in from users.Support the team with engaging business stakeholders on potential technology solutions, including proof of concepts, to solve for business requirements.Maintain effective working relationships with key PMIS user stakeholder representatives.Ensure all PMIS business application enhancement requests are acknowledged and resolved per the established project success criteria.Assist with the development of test scripts and testing activities, as required.Customer Functional Support:Receive, triage, troubleshoot and resolve systems and processes issues in a timely and efficient manner.Prioritize, coordinate, assign, and resolve customer issues and incidents. Create and maintain Service Requests, update logs, records, and contribute to PMIS knowledge base articles as required.Effectively communicate systems changes and updates to technical and non-technical stakeholders, as well as managed service providers, in a proactive manner. Identify, establish, and support cross-functional data and system linkages that add value, contributing to a cohesive ecosystem of systems and procedures.Acquire knowledge of the end-to-end PMIS solution landscape, including awareness of integration touchpoints with other teams or supporting agencies, to share root cause and customer observations. Additionally, maintain PMIS application knowledge relevant to the Ledcor business domain areas this role supports.Requirements:Recently completed or soon to complete a degree or diploma in Business Technology Management, Management Information Systems, Business, Finance or a related DisciplineExperience in the construction industry, understanding Project Management lifecycle (including Estimation, Scheduling, Financial Control, Change Management, Contract Management, Document Management, Field Execution, 3D modeling, Quality Assurance and Quality Control, etc.) is an assetExperience with InEight Suite is an assetExperience with JD Edwards is an assetExperience with the MS Power Platform (PowerBi, Power Automate, Power Query, Power Apps, etc.) is an assetExperience, in a functional capacity, understanding the integration of ERP systems with other business applications is an assetCritical Thinking: proficient in analyzing complex scenarios and breaking down intricate issues.Interpersonal Skills: Demonstrates excellent listening skills, excelling in relationship building and fostering collaboration across diverse teams. Innovative Process Establishment: displays innovation in establishing and refining processes, contributing to the continuous improvement of workflows. Problem solving and solutioning: Adept at identifying challenges, evaluating options, and developing effective solutions in alignment with organizational goals.Understanding systems integration patterns including interoperability with mobility and workflow applications.Knowledge of business systems analysis, quality assurance, technical change management with the ability to identify/define gaps, risks, and requirements.Strong skills in Outlook, PowerPoint, Visio, Word, Excel, SharePoint, and TeamsAdditional Information:Company DescriptionThe Ledcor Group of Companies is one of North America’s most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes. But when you work for Ledcor, your experience will go far beyond the project. Do you want a career that means more? Join our True Blue team now!Employment EquityAt Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging. Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email. For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our I&D page. 1055 West Hastings St, Vancouver, BC

Job Type:Permanent Work Model:Hybrid Reference code:126047 Primary Location:Toronto, ON All Available Locations:Ottawa, ON Our Purpose At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization. By living our Purpose, we will make an impact that matters. Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. Experience a firm where wellness matters. Be expected to share your ideas and to make them a reality. Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.What will your typical day look like?As the Business Information Security (BISO) Senior Manager you will serve as a trusted advisor to solution architects, developers, technical risk analysts and others oninformation security principles, standards, and best practices. Key Responsibilities: Understand the assigned global line of business, gain familiarity with priorities and become an advocate forthe line of business within cybersecurity. Drive organizational change and work with multiple business units of a large organization to effect change. Oversee and help drive design and implementation of application security controls in support of compliancerequirements using secure design and development methodologies. Support the Secure Systems Development Lifecycle (SSDLC), including functional and non-functionalcybersecurity requirements. Strive for process improvement and automation; help development and operations team build automationfor repeatable Cyber related vulnerability management activities. Maintain awareness of evolving application security threats and inform development, business, and riskstakeholders. Provide application-specific security subject matter expertise to assigned customers. Evaluate the likelihood and impact of application vulnerabilities; develop and drive mitigation approaches. Lead, coach, and mentor project teams to incorporate security into enterprise and client-facing applications. About the teamDeloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.Enough about us, let's talk about youRequired: 10+ years of related experience, including cybersecurity and/or risk management experience in organizations of a similar scale or client-service experience in the field. Minimum 5 years of experience in application security, software development, and/or security architecture. Minimum 5 years of leadership / team management experience. C-level and executive interaction experience. Demonstrated experience driving strategy with cross-functional executive level stakeholders. Demonstrated ability to drive organizational change and work with multiple business units of a large organization to effect change. Exceptional verbal and written communication skills. Must be able to interact effectively with professionals at all levels and communicate recommendations with diplomacy and tact. Knowledge of Azure, AWS, and GCP technologies. Experience conducting or managing application penetrating and/or vulnerability testing. Experience with cloud security principles and functions. Experience developing and communicating application security vision, strategy and roadmap. Familiarity with SOC 2 principles; experience in application security to meet SOC 2 requirements preferred. Solid capabilities across multiple security domains such as identity and access management (IAM), public-key encryption, security information and event management (SIEM), incident response, threat & vulnerability management Total RewardsThe salary range for this position is $104,000 - $215,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life. Be yourself, and more. We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance. You shape how we make impact. Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be. Be the leader you want to be Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader. Have as many careers as you want. We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.The next step is yours At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative . We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis). By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally. Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.Job Segment: Information Security, Cyber Security, Developer, Cloud, Risk Management, Technology, Security, Finance

Posting Title ISL 24R - Information Security Analyst Position Classification Information Systems R24 Union GEU Work Options Remote Location Burnaby, BC V3J 1N3 CACampbell River, BC V9W 6Y7 CAChilliwack, BC V4Z 1A7 CAFort Nelson, BC V0C 1R0 CAKamloops, BC V2H 1B7 CAKelowna, BC V1Z 2S9 CAMultiple Locations, BC CA (Primary)Nanaimo, BC V9T 6L8 CANelson, BC V1L 6K1 CAPrince George, BC V2N4P7 CASmithers, BC V0J 2N0 CASurrey, BC V4P 1M5 CAVancouver, BC V6B 0N8 CAVictoria, BC V9B 6X2 CAWilliams Lake, BC V2G 5M1 CASalary Range $78,729.94 - $ 89,687.19 annually which includes a 6.6% Temporary Market Adjustment*, plus $36.53 bi-weekly isolation allowance for Smithers; $53.13 bi-weekly Isolation allowance for Fort Nelson. Close Date 4/4/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Water,Land,ResourceStewardship Ministry Branch / Division IM/IT Governance and Digital Strategy Branch Job Summary Bring your in-depth knowledge and experience with Information Security to this opportunityNatural Resource Information & Digital Services (NRIDS)is the information management/information technology (IM/IT) service provider and organizational partner to the Natural Resource Ministries (NRM). As the centralized authority for all information, geospatialdata, and technology across the NRM, NRIDS is leading the transformation and modernization of business practices through new and innovative technology solutions, continuous improvement projects and operational IM/IT solutions.NRIDS provides broad information management services and leadership in data custodianship by way of the creation, maintenanceand publication of foundational datasets and geospatial information. NRIDS is also responsible for the full range of services to maintain and support all existing IT systems for the NRM as well as the development of new applications to deliver on government objectives. NRIDS is committed to client engagement and understanding the business needs of the NRM to identify where expert knowledge, technology and data/information solutions will help the sector deliver their programs and services more effectively.The purpose of this position is toconduct Threat Risk Assessments; lead the development of policies and standards for security information systems; provide security architecture planning; research and investigate incidents, threats, and exposures, and implement controls and risk-reducing measures to mitigate the threat of future exposures.Explore the opportunities and value working with our team can offer you: Why Work for the Ministry of Water, Land, Resource & Stewardship Job Requirements: Bachelor's degree in computer science/information technology or a related field, and a minimum of 6 months information security experience, OR A Diploma in computer science/information technology or related field, and a minimum of 1 year information security experience. An equivalent combination of education and experience may be considered. Experience in identifying and evaluating risks from a business and technological standpoint. Preference may be given to candidates with one or more of the following: Experience building and maintaining relationships with a wide range of partners in a workplace. Experience in conducting security threat and risk assessments. Professional designation as a Certified Information Systems Security Professional or Certified Information Security Manager, or equivalent certifications. For questions regarding this position, please contact [email protected] .About this Position: Currently there is one (1) permanent position available.Please refer to MyHR for more information on Temporary Market Adjustments .This position can be based in any Ministry of Water, Land, and Resource Stewardship office. Some of the locations available are Victoria, Prince George, Kamloops, Vancouver, Nanaimo, Surrey, Kelowna, Chilliwack, Campbell River, Fort Nelson, Nelson, Smithers and Williams Lake.Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.An eligibility list may be established for future permanent vacancies.Employees of the BC Public Service must be located in BC at the time of employment.Working for the BC Public Service:The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.How to Apply:Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information:A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Information Management/Information Technology, Policy, Research and Economics

Sr. Systems/Network Analyst to coordinate and implement remediation activities associated with cyber security vulnerabilities - 00048 Location: Toronto (Hybrid 2 days on-site)Duration: 6 months (possibility of extension)Responsibilities:· Main point of contact within infrastructure team to coordinate and implement remediation activities associated with cyber security vulnerabilities· Server builds and deployments - physical or virtual· Microsoft server/storage design, implementation and administration· Administration of Microsoft Hyper-V and VMware vSphere virtualization· Administration of HP Server and SAN storage technologies· Infrastructure documentation: build and run books· Microsoft Active Directory and group policy administration· Microsoft Systems Centre Configuration Manager administration· Windows security policies, best practices, and implementation· Windows Defender administration· 3rd Level infrastructure support· Adhere to ITSM processes (eg, change, problem, incident, etc)· Clearly communicates any changes which may affect operations in advanceMust Haves:· 5-10 years of experience as a System Analyst providing 3rd level infrastructure support· 5+ years’ experience in administration of Microsoft Hyper-V and VMware vSphere virtualization· 5+ years’ experience in administration of HP Server and SAN storage technologies· 5+ years’ experience in coordinating and implementing remediation activities associated with cyber security vulnerabilities.· 5+ years’ experience adhering to ITSM processes (eg, change, problem, incident, etc) Apply

Application Deadline: 04/29/2024Address:100 King Street WestWe are looking for a hands-on Infrastructure Reliability Analyst to join BMO's CCB CR infrastructure and Support team. The candidate will require expertise in Linux, Windows, and middleware platforms, with a focus on monitoring performance and developing strategic technologies. The individual is expected to be part of an after-hours on-call support rotation.We need someone with a strong AWS cloud experience and an SRE mindset.The ideal candidate should be capable of leading the configure, build, install, test, maintain, monitor, and upgrade infrastructure processes involving computing platforms, servers, and network load balancers. They should have a good understanding of application servers, infrastructure, and system integration, which is crucial for providing solutions and technical planning.The candidate needs to understand the layers of current and future technical platform hardware, operating systems, security, and system services. They should ensure reliable and secure computing and communication capabilities to run the business software while enabling the lowest operational cost/highest availability options.They will perform capacity workload modelling and availability analysis for various platforms and environments. They will implement disaster recovery procedures and troubleshoot any network and connectivity issues promptly, with minimal disruption to normal functioning. The candidate will work with stakeholders and recommend infrastructure solutions based on engineering requirements.They will ensure systems and infrastructure align with business value and are technically sound and well-integrated. They will respond immediately to critical connectivity and access issues by evaluating solutions, coordinating recovery, and ensuring resolution.Monitors, restores service, changes, supports, and handles day-to-day activities 7/24/365 required to run the mission critical systems for the company ensuring business service levels are met and environments are managed.Monitors and ensures service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements. Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers contracted to the Bank during an incident.Provides immediate response to production program or system problems. Participates in testing cycles to ensure the ability to deploy and operability of infrastructure and applications. Deploys, implements, provisions applications and infrastructure per deployment plans and infrastructure build guides.On call and flexibility required.Designs, costs, develops, tests and implements system solutions developed internally and/or in conjunction with outside vendor.Recommends and implements solutions based on analysis of application and business needs, issues and implications for the business.Designs and engineers systems through capacity planning (such as bandwidth, disk space, storage, and CPU utilization) to ensure high availability and performance of end-user applications and systems.Ensures that infrastructure solutions are scalable, flexible, and supportable, and are as standardized and automated as possible.Understands the functionality and integration of applications as they relate to business requirements and technical deployment within the physical and virtual infrastructure.Performs capacity workload modeling and availability analysis for customer facing applications, systems and environments and recommends changes/enhancements for improving performance and reliability and promoting a seamless customer experience.Works across teams to ensure IT system upgrades are implemented with minimal impact to production operation.Identifies and defines new process and/or system improvement opportunities.Evaluates and recommends emerging technologies to influence the design process.Identifies emerging issues and trends to inform decision-making.Conducts independent analysis and assessment to resolve strategic issues.Leads and conducts assessments and investigative work in a constructive manner.Ability to break down strategic problems and analyze relevant data and information to provide insights and recommendations.Exercise judgment to identify, diagnose, and solve problems within corporate IT guidelines and rules.Facilitates technical issue resolution across various platforms and environments.Leads and conducts detailed design reviews in a constructive manner.Technical planning and development of road maps.Identifies opportunities to strengthen the capability of the technology organization at BMO,Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.Focus is primarily on business/group within BMO, but may have broader, enterprise-wide focus.Builds effective relationships with internal/external counterparts.Works well with others, and independently and regularly handles non-routine situations.Track record of planning and leading assignments.Broader work or accountabilities may be assigned as needed. Qualifications: Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.Hands on Unix (Linux/Solaris)and Windows experience with shell scripting / development / system administration experience.Should have experience with migration projects and upgrades.Cloud experience with AWSApp development experience is a bonus.Relevant IT infrastructure & platform knowledge in the following technology domains: application servers, on premise and cloud, databases, distributed/server, storage, networking, workplace technology and unified communications.Possesses a deep technical understanding and strong problem-solving ability.Knowledgeable and experienced with technology/solution design and configuration, capacity management, impact of design decisions to infrastructure and application components, functional / technical behaviour of middleware and data layers, virtualization, service design, Dev Ops, Production Ops and various support arms, deployment environments, packaging and distribution of the application, and production readiness.Understanding of application integration and relevant infrastructure (servers/storage /firewalls).Verbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Analytical and problem-solving skills - In-depth.Data driven decision making - In-depth..Grade:7Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing.Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Four Seasons has an exciting opportunity in our Information Technology department for a Regional Security Analyst. Working with the Global Information Security team, the Regional Security Analyst will define, enforce, and audit security policies across multiple business enabling technologies. The Analyst will ensure that all technologies are configured efficiently and operated effectively and will act as an advisor for the region that they support.This role is based in Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to Director, Global IT Security. This role involves interactions with primarily internal stakeholders at various levels. What You'll Be Doing Security Technology Implementation:Assist in selection, deployment, and administration of key security technologies.Information Security Policies and Procedures:Assume responsibility for keeping the set of Four Seasons Information Security Policies and Procedures up to date.Review and provide consultation on Four Seasons' technology risk assessments.Define and ensure that that these policies are translated into day-to-day operational procedures that are diligently followed in-region.Incident Response:Assist in conducting investigations of security breaches and non-adherence to IT security policies and procedures, including those of a sensitive and confidential nature.Reports findings and recommendations to Manager.Security Operations:Investigate and Analyze security-related events, review the risk and validity, and engage the right teams for mitigation.Ability to understand system data, including, security event logs, system logs, and firewall logs for in-depth investigations and Root Cause Analysis.Report and investigate potential security incidents.Contribute to the development/delivery of awareness training and general Information Security education.Vulnerability Management:Conduct Network and System Vulnerability assessments and documentation of corrective/remediation actions.Drive the end-to-end vulnerability lifecycle from discovery to closure.Identify internal and external threats that could result in unauthorized disclosure, misuse, alteration, or destruction of customer's information assets.Ensure timely follow up with patch management and vulnerability remediation with impacted stakeholders.Regional Subject Matter Expert:Identify, evaluate, and assist with security control recommendations to mitigate information security risks.Evaluate and advise on implementation and effectiveness of security controls for compliance with applicable information security laws, regulations, and policies.Independently facilitate meetings and discussions within local corporate office to understand and document processes and systems.Provide guidance to business partners to ensure compliance with information security regulatory requirements and internal policy.Stakeholder Management:Interact and build relationships at all levels in the organization, including the local corporate office.Work with teams globally to ensure compliance with Global IT Security processes, procedures, policies, standards, templates, and guidelines.Stay abreast with evolving information and technology risks, new regulations, laws and requirements for information risk, information security, cybersecurity, information protection and privacy across jurisdictions and overseeing company compliance with as required. Who You Are Behavioural Competencies: Has a passion for Information Security and Privacy disciplines.Highly critical and analytical disposition.High attention to detail and strong listening skills.Ability to work independently with minimal supervision.Natural curiosity and an ability to undertake creative exploration.Self-motivated, with critical attention to deadlines and reporting.The ability to manage tasks simultaneously and meet deadlines within a high energy, fast paced and evolving environment.The ability to grasp and communicate technical issues to a variety of audiences.Strong advocate for an information risk culture.Well-rounded understanding of the information security risks generated by incorrectly deployed and configured applications.Exceptional communication skills and confidence to engage, challenge and/or make presentations with stakeholders who may have little expert technical knowledge.Technical Competencies: Proven experience performing analysis of security events to determine root cause and provide resolution.Very strong working knowledge of security tools such as firewalls, IDS/IPS, A/V, EDR, anti-spam, content management, server and network device hardening, etc.Competence in using an internal and external ticketing system for ITIL-based incident, problem and change management.Previous experience in troubleshooting day-to-day operational processes such as report generation, data verification, data correlation, etc.Proficiency in running, adjudicating and remediating results from vulnerability scans.Strong understanding of PCI DSS.Strong experience with cloud operations - security focused (AWS, Azure).Experience in WAF technologies.Strong understanding of computer networking.Experience with IT/Network operations including server and network/firewall configurations.Scripting knowledge (VBS/JS, PowerShell, Bash, Python).Experience and/or knowledge of security and privacy enhancing technologies such as identity management, application security and network security technologies.Working knowledge of OWASP Top 10 and application security fundamentals.Understanding an experience with enterprise SIEM technologies.Demonstrated knowledge in the areas of risk assessment, strong understandings of secure communications, secure data storage, secure systems development, secure systems deployment, and documentation.Demonstrated understanding of real-world application of (ISO/IEC) 17799:2005(E) standards, COBIT and RISK IT frameworks and PCI-DSS requirements. What You Bring Minimum 4 years of relevant experience in an IT Security role.Proven experience performing analysis of security events to determine root cause and provide resolution.Strong experience with cloud operations - security focused (AWS, Azure).Experience with IT/Network operations including server and network/firewall configuration.Strong understanding of PCI DSS, NIST and other compliance frameworks.Very strong working knowledge of security tools such as firewalls, IDS/IPS, A/V, EDR, anti-spam, content management, server and network device hardening, etc.Preferred experience with above systems in a hotel/hospitality environment.Bachelor's degree or equivalent business qualifications.Information Security certification required (CISSP, GSEC, GMON, or similar).Networking certification preferred (CCNP, CCNA, or similar).This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-HybridFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.Salary: . Date posted: 03/28/2024 09:58 AM

Sr Manager Cyber Security Prog Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:We are looking for a strong leader to join Information & Cyber Security Unit as Sr Manager, Cyber Security Program.Our mandate is to ensure we consistently work as One Rogers to deliver excellence with urgency through disciplined execution. Our approach focuses on the quality end-to-end experience of our employees and customers, sustainable performance and value and continuous improvement. In addition to being able to manage simultaneous complex programs, successful candidates should be able to lead, mentor and manage a team of project management professionals in delivering various project programs. What you will be doing: Manage a cybersecurity project management team. Build and foster a trusted partnership with sponsors and key stakeholders, proactively managing stakeholder relationships. Manage and provide program oversight and governance, partner with stakeholders to understand priorities and resource needs. Own, direct, manage, and oversee the daily delivery components of complex program(s) /project(s). Proactively review the performance of projects within the program, working with all stakeholders to mitigate issues and risks to deliver on scope, schedule, and cost objectives. Ability to lead and motivate a team of Project Managers by providing guidance, direction and coaching to achieve work objectives and improve performance and skills Ability to set annual performance targets for individuals and the team, setting development plans and conducting performance reviews. Provide regular visibility to project status (key decisions, dependencies, issues, risks, metrics) on a standard cadence through status reporting and project reviews. What you have: Previous experience in end to end management of large-scale complex program management in medium and/or large organizations or consulting firms. Experiencewith Agile framework and methodology Previous experience with people management experience with demonstrated success in coaching and developing high performing teams. Experience managing program/projects involving cyber security, IT and network teams. Experience in every phase of projects, including initiating, planning, execution, monitoring & controlling and closing all technical, fiscal, and administrative functions of projects. Project Management Professional (PMP) Certification required. Proficiency in Microsoft Office product suite with advanced skills in MS Excel. What's in it for you? We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: Competitive salary & annual bonus Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs. Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores. Paid time off for volunteering Company matching contributions to charities you support Growth & Development Opportunities: My Path: self-driven career development program Rogers First: priority in applying to internal roles of interest Wellness Programs: Homewood employee & family assistance program Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions Low or no-cost fitness membership with access to virtual classes Our commitment to the environment and diversity: Work for an organization committed to environmental protection Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great. This is a hybrid work position and will require you to be in office three days per week. Schedule:Full time Shift: Day Length of Contract: Not Applicable (Regular Position) Work Location:8200 Dixie Road (101), Brampton, ON Travel Requirements: None Posting Category/Function: Technology & Information Technology Requisition ID: 306104 At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ . Successful candidates will be required to complete a background check as part of the hiring process. Posting Notes:Technology#LI-ED1Location: Brampton, ON, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Cyber Security, Network, Telecom, Telecommunications, Project Manager, Security, Technology

Our national retail client is looking for a Junior Security Incident response analyst to identify, investigate and resolve security incidents. - 28301Location: Mississauga - on site tues/thursDuration: 8 monthsWork Hours: 37.5 hours a weekJob ID: WECJP00028301Responsibilities:Canada’s Information Security team is looking for a dynamic Incident Response Analyst to join our Incident Response team.In this role, you will be in charge of leading the incident management process to identify, investigate and resolve security incidents. Your primary responsibility is to ensure that any security incident is handled efficiently and effectively, minimizing the potential damage and ensuring that operations can resume as quickly as possible.Detection and Reporting Implement security improvements by assessing current situation, evaluating trends and anticipating requirements. Incident Assessment Review, assess and analyze the nature of the detected threat, its potential impact, and the best course of action.Identify the vulnerability that allowed the incident to occur and recommend changes to prevent similar incidents in the future.Incident CoordinationMust Haves:3+ years experience as a Security Incident response analystIncident assessments, Incident coordination, Containment and MitigationWorking experience and familiarity with common security and privacy industry standards (example: ISO/IEC 27001, NIST, PCI DSS, ITIL, COBIT etc.).Nice to Have Retail industry exp Apply

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Enterprise Technology & InfrastructureJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Data, Integrations and Automation team in Salesforce Business Technology is currently seeking a team member with integration background and who is detail-oriented, proactive self-starter to support various integration applications deployed in production and non-prod environments. Accountable for day to day functioning of Enterprise Integration platform products. Responsible for managing the key aspects of IT service operations; ensuring that SLAs are met and standardizing the processes followed in Run operations. Supports the Service Manager in managing the application support vendor. Activities include problem management, performance and capacity management, service level coordination, incident management, escalation management, release management/execution, change management, DR/ BCP. Recommends improvements that reduce support costs & optimize performance. Responsibilities:Customer Zero: Partner with Mulesoft core Engineering team to release new product features and capabilities to Internal teams, test the features and provide feedback for improvementMulesoft Anypoint platform administration including access and entitlements management, deployment support and Application support.Partner with internal Salesforce users to proactively identify application issues and resolve them.Collaborate with Integration Product and Engineering teams to design, develop, test and release new integration applications.Perform data reconciliations to proactively identify data discrepancies, identify issue themes and root cause.Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, Access management controls, Interface controls, and change management controls.Supervise and resolve system generated failure notifications for integration applicationsSupervise Integration platform availability, resource utilization (CPU, Memory) and proactively resolve issues.Designs, builds, implements and administers supervising tools and solutions for systems and platformapplicationsBuilds tools and processes that enable the business to move fast, without incident or downtimeHas knowledge of routine maintenance tasks for infrastructure/application systems such as backups, patch management, hot fixes and software releasesDevelops and implements standard operating procedures and best practicesDiagnoses and resolves sophisticated application problemsEnsures proactive and preventive maintenance activities are implemented by MSP to improve the availability of services and maintain continuityDocument support process, standard operational procedures, support reference manuals.Required Skills:4+ years of experience with Mulesoft Anypoint platform administration or development4+ years of experience using Unix/Linux OS environments4+ years of experience with relational database and SQL queries2+ years experience with Salesforce administration and SOQLFamiliar with integration strategies like API-led connectivity in MulesoftFamiliarity working within strict Change Management and Release Management processesDemonstrated ability to build and execute efficient business processes and methodologies.Bachelor degree in computer sciences, programming or a related fieldDesired Skills:Certified Mulesoft Integration Associate OrCertified Mulesoft DeveloperAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/03/2024 03:18 PM

Application Deadline: 04/18/2024Address: 4100 Gordon Baker RoadJob Family Group:TechnologyMonitors, restores service, changes, supports, and handles day-to-day activities 7/24/365 required to run the mission critical systems for the company ensuring business service levels are met and environments are managed. Monitors and ensures service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements. Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers contracted to the Bank during an incident. Provides immediate response to production program or system problems. Participates in testing cycles to ensure the ability to deploy and operability of infrastructure and applications. Deploys, implements, provisions applications and infrastructure per deployment plans and infrastructure build guides.Works with development teams to build solutions that use enterprise monitoring/logging, are "self-healing", and require minimal to zero maintenance.Possesses strong technical and/or business functional knowledge of systems, timing and dependencies.Conducts independent analysis and assessment to resolve strategic issues.Monitors and tracks performance, and addresses any issues.Breaks down strategic problems, and analyses data and information to provide insights and recommendations.Leads/Conducts incident recovery and detailed root case analysis.Deploys manual code to production environment.Facilitates or completes analysis, design and configuration of viable solutions to highly complex technology problems that would improve data center and support activities.Provides end to end technology support including computer, applications, network and storage, and root-cause analysis etc.Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables.Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery.Supports deployment activities, managing implementation issues to resolution.Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution.Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment.Provides inbound call assistance to end-users for application, technical, and IMACD needs leveraging the knowledge base and/or run books available.Collaborates and engages with the appropriate areas across the bank.Develops or helps to develop the knowledge assets required for the operation.Promotes adherence to standards and industry best practices.Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas.Identifies opportunities to strengthen the operational capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology.Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.Exercises judgment to identify, diagnose, and solve problems within given rules.Works independently on a range of complex tasks, which may include unique situations.Broader work or accountabilities may be assigned as needed.Qualifications:Mainframe, Zos, windows, and UNIX would be main technical skills requiredTypically 2-5 years of work experience in IT or business environment and/or B.S./B.A. in computer science, engineering, information systems, math or business.Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience.Technical and/or business functional knowledge of systems, tools, timing, and dependencies.Technical proficiency gained through education and/or business experience.Night shift- Tuesday- Friday- 11pm to 8am- OnsiteCompensation and Benefits:$60,000.00 - $111,700.00Pay Type: SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Operations Manager - SGI/SS Ordering Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrates a special moment. Because we believe connections unite us, possibilities fuel us, and moments define us. As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently.Who we are: IT BSS Operations team in Rogers Technology Organization is looking for a manager to manage the operations of Wireline SGI/SS Ordering platform and its team supporting a diverse technology stack and operating environments. Reporting to the Director, IT BSS Operations, the ideal candidate will demonstrate a combination of proven technical, people, and business leadership in ensuring high system uptime, optimal resource utilization, support change & growth, collaborate with functional partners, empower people, and effect continuous improvement. Become part of our transformational journey in Technology organization with one belief, that there are only two jobs at Rogers One that serves our customers and one that supports who serve our customers.Primary Responsibilities: Technical service owner of Wireline SGI/SS ordering platform and supported applications. Accountable for driving improvements to application stability by working closely with internal and 3rd party technology partners to trouble shoot and resolve complex technical issues, pro-actively monitor and address production issues in advance and build successful feedback of learnings into improvements. Deliver an incident management capability that always have service availability top of mind. Drives towards automation in delivering resilient and self-correcting systems. Determine staffing requirements / task allocations, selection of team members; direct, motivate and develop staff, encouraging individual contribution, improvement within Rogers values and teamwork. Maintain systems integrity, compliance, and security through controls on High Availability, Capacity, Patching, SOX/PCI adherence, and Vulnerability Management. Attain, improve, and report operational KPI's and SLAs on system performance. Create and maintain strong operational acceptance discipline for new (SDM re-platform) and existing ordering and billing platform. Effective monitoring and alerting solutions that can be pre-emptive in detecting and resolving issues. Have a workforce that is always looking at automated parsing of logs to detect issues before they can result in an outage. Driving out appropriate level of reporting for customers on the services being provided and effective reporting at the leadership level providing a comprehensive dashboard on the services being provided and the status of these services. Ensure compliance that all process execution is in line with Rogers's policies and procedures and there is no compromise to the security of the platform and customer data. Manage partnerships with external vendors and accountabilities from those vendors to Rogers. Qualifications: Bachelor's degree in computer science, Engineering or any combination of education and experience, which would provide an equivalent background. 5+ years of professional Operational Management experience managing medium to large scale environments and complexity. 3+ years of leadership experience in customer-centric organizations 3+ years' experience in implementing projects using waterfall, agile, hybrid methodologies. Deep technical expertise and strong problem-solving and data analysis skills End-to-end management of an entire development cycle from concept to deployment and monitoring of applications, procurement engagement and vendor management The ability to handle multiple competing priorities in a fast-paced environment. Strong business acumen Experience working with outsourced and offshore teams. Telecom industry experience is preferred. Excellent verbal and written communication skills with the ability to present complex technical information clearly and concisely to a variety of audiences. Mainframe and .Net knowledge/experience will be nice to have. Schedule:Full time Shift: Day Length of Contract: Not Applicable (Regular Position) Work Location:8200 Dixie Road (101), Brampton, ON Travel Requirements: Up to 10% Posting Category/Function: Technology & Information Technology Requisition ID: 305038 At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ . Successful candidates will be required to complete a background check as part of the hiring process. Posting Notes:Technology#LI-ED1Location: Brampton, ON, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Mainframe, Computer Science, Operations Manager, Data Analyst, Procurement, Technology, Operations, Data

Application Deadline: 04/29/2024Address:100 King Street WestThe Service Delivery Advisor (SDA) has accountability for ensuring efficient, reliable, and available technology service delivery to their aligned CIO stakeholder(s). The SDA provides input, governance and support to their CIO strategies, its portfolios and business products; ensuring socialization within IT Operations Support (ITOS). He/she oversees service availability and service improvement plans for their Line of Business (LOB), assuring Service Level Agreement (SLA) compliance.The incumbent is the prime interface for their aligned CIO for all services/issues/concerns/gaps for ITOS. They are responsible for all aspects of the CIO's relationship with ITOS and work in partnership with Technology teams (DevOps/Engineering), IT Operations and CIO Business Relationship Managers (BRM) to ensure CIO and ITOS standards of service are met or exceeded. The SDA creates an easy and clear path for CIO interactions with its Technology (Engineering & DevOps) partners and creates confidence in Technology's ability to respond. Collaborates with Operations Manager, Technology Development, COEs and customers to ensure day-to-day operational issues are addressed expediently.Is responsible for incident and problem reporting (works in concert with Reporting Analysts to ensure integrity of end result) to ensure trends are identified and appropriate actions are taken.Completes metrics reporting and trending (weekly, monthly, quarterly) for the purpose of communicating to Line of Business (LOB) representatives and Enterprise Infrastructure (EI) executives.Is responsible for holding weekly client service discussions to identify significant issues or exceptional service efforts.Ensures business is aware of major changes that affect service and obtains business approval when required.Follows service restoration and ensures post-mortem for root cause analysis is performed to ensure issues are addressed.Provides recommendations to the business during service disruptions and temporary bypass scenarios to help identify the best solution for both the business and operations.Participates in Major Incident Recovery Teams and Technical Recovery Teams as required, representing the business while providing impacts and updating the client.Follows the ITIL (IT Infrastructure Library) process in reporting incidents and problems to ensure a consistent approach is taken in managing issues.Participates in regular customer service reviews to share service insight and gain client perspective of the service provided.Is available 24x7 (scheduled oncall) for major issues having business implications to ensure client interests are appropriately represented. Possesses the ability to effectively translate business speak to technical and vise-versa to ensure ongoing communications are clearly understood by all parties.Managing the day-to-day activities of the Problem processProviding oversight on the progress of root cause investigation performed by Level 2 and 3Provides stakeholder communication on Active problems and their investigation progressEnsure the Coordination for resolution of problems goes through Change ManagementReview problems to check for quality and completeness for problems within support scopeDrives the efficiency and effectiveness of the Problem Management process & Discover continual service improvement opportunitiesCoordinate and oversee the management of WMT owned problem recordsEnsure Problem Records are assigned, properly documented, and closed/updated as per Problem Governance GuidelinesMonitors, restores service, changes, supports, and handles day-to-day activities 7/24/365 required to run the mission critical systems for the company ensuring business service levels are met and environments are managed. Monitors and ensures service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements. Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers contracted to the Bank during an incident. Provides immediate response to production program or system problems. Participates in testing cycles to ensure the ability to deploy and operability of infrastructure and applications. Deploys, implements, provisions applications and infrastructure per deployment plans and infrastructure build guides.• Provides end to end technology support including computer, applications, network and storage, and root-cause analysis etc.• Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables. • Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery. • Supports deployment activities, managing implementation issues to resolution. • Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution. Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment. Provides inbound call assistance to end-users for application, technical, and IMACD needs leveraging the knowledge base and/or run books available. Collaborates and engages with the appropriate areas across the bank. Develops or helps to develop the knowledge assets required for the operation. Promotes adherence to standards and industry best practices. Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas. Identifies opportunities to strengthen the operational capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology. Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learningQualifications:Typically 4-7 years of work experience in IT or business environment and/or BS/BA or MBA/MS in computer science, engineering, information systems, math or business.Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience.Technical and/or business functional knowledge of systems, tools, timing, and dependencies.Deep knowledge and technical proficiency gained through extensive education and business experience.Verbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Analytical and problem solving skills - In-depth.Influence skills - In-depth.Data driven decision making - In-depth.Grade:7Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Service Operations AnalystJob no: 503970 Work type: Contract Full Time Location: Various Categories: IT/Technology Contract Vacancy for Approximately 5 Months Location Negotiable - Australia Wide Great opportunity to join an iconic Australian brand $104K to $129K (pro rata) plus 15.4% ABC Nominated Super Fund The ABC strives for diversity and inclusion in the workplace, and to promote a culture of opportunity. Through its services the ABC seeks to represent, connect and engage with all of the Australian community. In line with our focus on diversity, applications are strongly encouraged from Indigenous Australians, people from a range of cultural and linguistic backgrounds, people with disability and LGBTIQA+ individuals. The ABC also aims to achieve a gender-balanced workforce. For more information about working at the ABC, please feel free to explore our careers page at About the Role Product & Technology is seeking an experienced Service Operations Analyst to deliver outstanding operational activities relating to various service management practices. You will carry out particularly complex and highly specialised work relating to various service management practices, such as Incident Management (including major incident management), Change Management, Problem Management, Service Catalogue Administration and Request Fulfilment. You will engage various support teams to proactively identify opportunities for continuous improvement of the existing various service management practices and related platforms. You'll also provide expert/specialist advice, guidance and training to staff on existing service management processes and supporting platforms, such as Service Now. About You You'll have extensive industry experience with broad understanding of business processes around content delivery within the ABC along with associated technology. In addition, good understanding of various service management processes and related best practices to deliver technology will be highly beneficial. You are highly analytical with the ability to identify, analyse, diagnose and resolve particularly complex issues around processes that underpin technology delivery, for continuous improvement. You're an excellent communicator with outstanding interpersonal and stakeholder management skills, with the ability to operate in high pressure situations (e.g., major incident management) For further details on the role and requirements, please refer to the full position description: For further information on this position please contact Manager Service Operations on 0456 801 726 Please feel free to contact or 02 8333 2348 where you can request recruitment and selection information in alternate formats, request adjustments, or have accessibility requirements met wherever possible. We are unable to accept email applications, please ensure you submit your application through our online portal. We respectfully request that Recruitment Agencies do not submit applications for this position. Applications Close: 11:55 pm, Wednesday 24 April 2024 Advertised: 10 Apr 2024 6:00 AM E. Australia Standard Time Applications close: 24 Apr 2024 11:55 PM E. Australia Standard TimeSalary: . Date posted: 04/10/2024 10:04 AM

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. Job Summary As a Merchant issue management manager you will be leading and supporting critical strategic initiatives, business performance initiatives and operating cadence management. Business performance initiatives may include assessing and implementing more efficient ways to operate, coordinating with internal stakeholders on end-to-end performance of the various Client Service, Merchant service improvement opportunities. The team's mission is to support the resolution of issues as well as conduct strategic analysis that results in sustainable improvements to our products and technology operations. Projects will include heavy interaction and collaboration with senior manager and an Executive Leadership across the JP Morgan Payments space. Job Responsibility Lead a team of Issues Management Analysts who specialize in conducting complex research, performing advanced data analysis and generating reports using complex SQL queries. Overseeing the day-to-day operations of the team, ensuring all Issues Management cases are handled promptly and effectively. Providing guidance and support to team members to enhance their skills and knowledge in handling Issues Management cases. Monitoring individual and team performance metrics, providing feedback and implementing strategies to improve productivity and quality of service. Ensuring accurate and timely resolution of issues. Handel escalation issues promptly and effectively maintain Client's satisfaction. Generate and review team's performance reports to identify improvement opportunities. Collaborate and work closely with other internal departments to address Client's issues. Identifying opportunities for process improvement and implementing solutions to enhance the efficiency and effectiveness of the team. Required qualifications, capabilities and skills Demonstrated strong technical skills and business acumen related to data management and payments processing. Previous experience in banking operations, technology and team management. Ability to lead and motivate team effectively. Strong communication skills for interactions with team members, internal departments, senior management and clients. Familiarity with banking payment systems and experience in incident management, production support and problem management processes. Ability to adapt to changing priorities, work under pressure and meet deadlines in a fast-paced banking environment. Ability to challenge colleagues and demonstrate a visionary mind-set always seeking ways to enhance processes that improve the client experience. Preferred qualifications, capabilities and skills Bachelor's degree or 7+ years equivalent relevant work experience Demonstrated strong SQL query experience writing and modifying complex queries. Minimum of 3+ year experience with help desk ticketing systems Ability to influence and lead technical conversations with other resolver groups as directed. About usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Salary: . Date posted: 04/12/2024 10:27 PM