Overview of salaries statistics of the profession "IT Incident And Problem Analyst in Canada"

Group Description At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We’re the only mobility technology company and supplier with complete expertise across the entire vehicle. We are committed to quality and continuous improvement because our products impact millions of people every day. But we’re more than what we make. We are a group of entrepreneurial-minded people whose collective expertise gives us a competitive advantage. World Class Manufacturing is a journey and it’s our talented people who lead us on this journey. Role Summary We are seeking a highly skilled and motivated OneStream Support Analyst to join our team. The OneStream Support Analyst will be responsible for providing technical support and expertise for the implementation, maintenance, and enhancement of the OneStream platform. The ideal candidate should have a strong background in financial systems, excellent problem-solving skills, and a passion for delivering outstanding customer service. Key Responsibilities • Provide functional and/or technical support and troubleshooting assistance to end-users experiencing issues with the OneStream platform. • Respond promptly to customer inquiries via email, phone, or ticketing system, and ensure timely resolution of reported problems. • Conduct thorough root cause analysis of incidents and implement effective solutions to prevent recurrence. • Assist in the configuration, customization, and maintenance of the OneStream application, including user access, security settings, data integration, and system upgrades. • Create and maintain documentation related to system configurations, troubleshooting procedures, and user guides. • Conduct end-user training sessions and develop training materials to promote user adoption and maximize system utilization. • Stay up to date with the latest features, enhancements, and best practices in the OneStream platform. • Participate in system testing, including regression testing, to ensure the stability and reliability of the OneStream application. Key Qualifications/Requirements Previous experience as a support analyst or similar role, preferably with exposure to implementing enterprise systems or tools, and experience in supporting end users. Basic understanding of database concepts, SQL, and data integration techniques is desired. Familiarity with EPM software systems, such as OneStream, Oracle Hyperion, SAP BPC, IBM Cognos TM1, or similar tools. Understanding the basic concepts of these systems, including data movement, report generation, and system navigation, is desired. Basic understanding of data analysis concepts and the ability to perform basic data validation and reconciliation within various enterprise tools. This includes the ability to identify data discrepancies and ensure data accuracy. A customer-centric approach with a focus on providing satisfactory support and assistance to end-users. Patience, empathy, and the ability to handle user inquiries and concerns are important.. Experience of automotive industry is preferred. Awareness. Unity. Empowerment. At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.

Our valued public sector client is looking for a Senior ERP Functional Analyst (SAP Funds Management) to support, stabilize, enhance, and improve the SAP Solution for a large government departement Provide expertise, perform the exploratory and preparation work, and assist in stabilizing the system, and prepare for the migration to SAP S/4HANA the successor of SAP R/3 and SAP ERP optimization for SAP’s in-memory database. Essential Skills: The ERP Functional Analyst - SAP - Funds Management (FM) (Level 3) must, without limitation, perform any combination of the following tasks during the Run and Stabilization phases: Lead the SAP FM team in developing requirements, designs and configuration, documentation and testing of Reports Interface Conversion Enhancement Forms Workflow (RICEFW). Participate and provide guidance in the development of functional plans, directives, standards and procedures related to SAP FM; Provide guidance on eventual migration to S4 HANA. Management, Budgeting and Forecasting and FM integration of these process with other SAP modules in particular integration with SAP Vendor Invoice Management with OpenText, SAP Travel Management and Process Automation using SAP Workflows; conduct design walk-thru sessions, as required, with the technical and functional teams on enhancements and continuous improvements to the budgeting and forecasting (BI-IP ) solution and it’s integration with FM module. Provide expertise and guidance in troubleshooting and fixing incidents/problems as they may occur during the deployment and testing of the FM integration with the myEMS (SAP) solution. This includes but is not limited to liaising with the software vendor (SAP via OSS) to triage, document, escalate and address FM integration issues with all software components, in particular VIM, Portal, BI-IP, SAP Travel Management; Provide guidance and advice on SAP best practices as they relate to the SAP FM processes and integration of these process with other SAP modules in particular integration with SAP Process Integration using SAP Workflows with Business Rules Framework plus (BRF+); Provide expertise and guidance in troubleshooting and fixing incidents/problems as they may occur during the deployment and testing of the FM integration with the myEMS (SAP) solution. Liaising with the software vendor (SAP via OSS) to triage, document, escalate and address FM integration issues with all software components, in particular VIM, Enterprise Portal and Workflows. Develop a comprehensive suite of test scripts to support the testing of business process requirements, support the overall testing strategy, including participation in multiple test plans and the resolution of test issues using HP ALM. Apply

Our valued public sector Client is looking, a Senior Secret cleared Business System Analyst with experience in implementing processes, information flows and interface improvement initiatives in support of the service support and delivery of IT infrastructure. The Public sector client is looking to align their Program of Change initiative with the International Service Delivery Transformation initiative, to create synergy between the two initiatives as they share the same pool of rotational staff. They plan to Strengthen client relationships and enhance service excellence culture leveraging digital practices and innovations. Improved Client services: service agreements, service standards, client satisfaction, client engagement, service culture, innovative service offerings. Tasks, But not limited to Develop and document detailed statements of requirements for proposed recommended alternatives to address business improvement requirement in support of the implementation of the service support and delivery of IT infrastructure and operations support capability for their digital business; Perform business analyses of functional requirements to identify data, information, procedures, and decision flows, define gaps and improvements to current practices and develop gap closure and improvement initiatives and plans; Evaluate existing procedures and methods, identify and document items such as database content, structure, application subsystems, and develop data dictionary to support IT service support and delivery functions, including service offerings and catalogue, service request fulfillment, incident, problem, change management and deployment, and continuous improvement aligned to the service support and delivery of IT infrastructure. assets and operations support capability for their digital business; Assess the quality and completeness of service support and delivery of IT infrastructure and operations support capability data, information, and knowledge bases to ensure operational reporting, business analytics and continuous improvement of processes and performance; Assess the adequacy of reporting, business intelligence and analytics tools, of the effectiveness of data and information repositories, of information management practices, processes, roles, and responsibilities; Define and document interfaces and hand-off criteria of manual and automated operations within application subsystems, to external systems, and between new and existing processes and systems to enable the service support and delivery of IT infrastructure and operations support capability for their digital business; Identify candidate business processes for modification, re-design or automation, prototype potential solutions, provide trade-off information, suggest recommended courses of action, and plan the deployment of improvement initiatives; Identify and analyse IT controls, governance, contracts and service management agreements, procedures, and cloud services to define improvement requirement and propose initiatives for enhanced performance; Must have: Secret Level Clearance (Level 2) 10 years as a Business Systems Analyst 5 projects completing Process Reengineering , Prototyping, Trade- off information, Automate processes IM/IT related certification in either Service Management (e.g. ITIL) or Project Management (e.g.PMP). University Degree or College Diploma Nice to Have: 8+ years in IM/IT Business Improvement 8+ years identifying database content, structure, application subsystems, and data dictionaries 8+ years experience in interfaces and hand-off criteria of manual and automated operations Apply

Business and Contract Management Analyst, Business Initiatives Job ID 2023-114310 City Vancouver Work Location Exec - 601 W. Broadway, 11 flr Home Worksite 00 - Excluded - VCHA Labour Agreement Excluded Union 905 - Mgt/Excluded-VCHA (37.5 Hr) Position Type Baseline Job Status Regular Full-Time FTE 1.00 Standard Hours / Week 37.50 Job Category Information Technology Salary Grade 07 Min Hourly CAD $38.13/Hr. Max Hourly CAD $54.82/Hr. Shift Times 0800-1600 Days Off Saturday, Stats, Sunday Salary The salary range for this position is CAD $38.13/Hr. - CAD $54.82/Hr. Job Summary Come work as a Business and Contract Management Analyst, Business Initiatives with Vancouver Coastal Health (VCH)! Vancouver Coastal Health is looking for a Business and Contract Management Analyst to join the Contract Management Team. Apply today to join our team! As a Business and Contract Management Analyst, Business Initiatives with Vancouver Coastal Health you will:Be responsible for managing the Contract Management Database (CMD) information system and supporting other information systems utilized by BISS staff or contracted Service Providers within the BISS portfolio.Be accountable for designing and implementing database solutions, maintaining data and system integrity including documentation, data mining, best practices research, budget/variance report, workflow analysis, process diagrams, and other specific tasks as relates to supporting the information systems and the BISS Contract Management Team.Be responsible for developing, monitoring, analyzing and assessing the performance of contracts within the CMD; planning and developing reporting requirements for specific programs to meet key financial and contract management requirements; monitoring projects against defined plans; maintaining performance indicators; recommending processes for operations planning and performance management; and coordinating new initiatives to meet the organization’s strategic and operational objectives. Qualifications Education & ExperienceMinimum of a Bachelor's degree in Business Administration, Finance and Accounting, Computer Sciences (Information Technology, Information Systems), Economics: or a Diploma in Computer Systems Technology, and/or Certificate in Applied Database Administration and Design; or an equivalent combination of education, training and experience.Minimum of eight (8) years' recent, related financial analysis and project management experience in a large, complex, healthcare organization, or an equivalent combination of education, training and experience.Understanding and experience with quality improvement tools, LEAN methodology, and change management; and experience working within the healthcare environment preferred.Certification from Microsoft, SQL and PMI would be an asset.Knowledge & AbilitiesAdvanced technical computer skills in spreadsheet and database design and usage.Demonstrated financial planning, monitoring, and financial analysis and reporting expertise.Knowledge of project management, contract management, system analysis, workflow design and documentation.Highly developed communication skills including business writing, verbal communication and presentation skills and the ability to understand and relate to others at all levels of the organization.Demonstrated ability to use database, spreadsheet, word processing and presentation software at an advanced level.Superior analytical skills for data, documentation and workflows, including the ability to comprehend, analyze and resolve complex issues and present information in concise meaningful ways.Demonstrated problem-solving abilities, resourceful, well organized, and good attention to detail.Demonstrated business acumen for normal business practices, tools and methodologies.Results oriented within a high-pressure working environment with numerous critical timelines.Ability to develop and maintain effective working relationships with internal and external stakeholders.Ability to organize and prioritize workload and meet deadlines.Demonstrated ability to work with stakeholders to design effective business database solutions.Demonstrated ability to train and mentor program managers and contract managers in the use of the database.Ability to provide guidance to contract administrator staff in the use of the database and its structure, as part of the provision of services to clients.Physical ability to perform the duties of the position. Closing Statement The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.WHY JOIN VANCOUVER COASTAL HEALTH?VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan• Grow your career with employer-paid training and leadership development opportunities• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families• Award-winning recognition programs to honour staff, medical staff and volunteers• Access to exclusive discount offers and deals for VCH staff Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health. Options Apply NowApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMSwww.icims.com

Quality Leader, Clinical Quality and Safety Job ID 2023-114243 City Vancouver Work Location Admin 601 W. Broadway Work Area VGH VA Offices Home Worksite 00 - Excluded - VCHA Additional Sites VGH, SPH, DHCC Labour Agreement Excluded Union 905 - Mgt/Excluded-VCHA (37.5 Hr) Position Type Baseline Job Status Regular Full-Time FTE 1.00 Standard Hours / Week 37.50 Job Category Leaders & Corporate Support Salary Grade 08 Min Hourly CAD $45.48/Hr. Max Hourly CAD $65.38/Hr. Shift Times 0830-1630 Days Off Saturday, Stats, Sunday Salary The salary range for this position is CAD $45.48/Hr. - CAD $65.38/Hr. Job Summary Come work as a Quality Leader, Clinical Quality and Safety with Vancouver Coastal Health (VCH)! Reporting to the Regional Director, VCH-PHC Regional Cardiac Program, the Quality Leader provides specialized skills in the support of achieving Vancouver Coastal Health’s (VCH’s) organizational and quality improvement strategic direction. The position provides expertise and support to clinical operations, corporate services and unit-based teams directed at improving the safety and quality of care and client experience at VCH. The position ensures that regional cardiac program initiatives are aligned with organizational goals, objectives and improvement priorities and works in partnership with the organizational clinical quality and safety. The Quality Leader promotes the development and enrichment of an organization-wide improvement culture, and works as part of the team to achieve outcomes, provide leadership to specific projects, support the identification of system improvement opportunities, support the development of knowledge, and the use of quality improvement methods and tools to improve work processes. The Quality Leader works collaboratively with regional cardiac program internal and external stakeholders and functions at all levels of the organization, across the regional cardiac program and sites, partners with point-of-care teams (physicians, nursing, and allied care) and interacts with senior leadership, clinical directors, patient and resident care management and corporate and support leaders. As a Quality Leader, Clinical Quality and Safety with Vancouver Coastal Health you will: Quality ImprovementProvide expert advice and support in the preparation of regional cardiac program quality and safety improvement plans, promoting consistency with organizational strategic priorities as well as compatibility with relevant professional and accreditation standards in collaboration with leaders.Provide leadership, facilitation, and coordination as required to organizational committees, improvement groups and operational/implementation groups.Support regional cardiac program leaders and teams in the identification of opportunities to improve the quality and safety as well as the design and implementation of strategies to make these improvements.Identify and support resolution to problems or barriers to ensure success of the project.Identify the information requirements of teams, projects and/or initiatives, and develop strategies to meet those needs.Research regional, provincial, national and international health care trends and innovations.Provide information, reports, analyses, recommendations and sustainment plans to teams, Director, Quality, Safety and Improvement, organizational leaders and Senior Leadership Team as required to support evaluation and decision-making.Maintain expert knowledge related to the methods and tools of continuous quality improvement and their application.Ensure a consistent application of the methods and tools of continuous quality improvement in the organization. Act as a resource and coach to others in this regard. Role model quality improvement principles by promoting staff involvement in decision-making.Project and Change ManagementProvide project and change management expertise to advance the strategic priorities in the organization to achieve outcomes.Ensure a consistent application of change management practices in the organization.Monitor the budgets and human resource needs for assigned projects.Identify risks associated in the duration of the project.Education/TrainingFacilitate learning and deliver educational sessions aligned with quality improvement, successful management and integration of change and quality improvement.Coaching/FacilitationProvide coaching and facilitation as required to regional cardiac program and organizational committees, planning groups and operational/implementation groups.AccreditationPromote and provide assistance in accreditation preparations, and support leaders in the organization to ensure compliance of standards as part of the commitment to continuous improvement.CollaborationBuild strong relationships with key regional cardiac program stakeholders to successfully complete projects and initiatives across the regional cardiac program.Work collaboratively with external stakeholders to successfully complete joint initiatives, both regionally and provincially.Carry out responsibilities in accordance with health and safety requirements. Immediately report unsafe situations by notifying supervisor or other appropriate personnel.Perform other related duties as assigned. Qualifications Education & ExperienceMaster’s Degree in Health Services Administration, Science or Business Administration of related studies.Three (3) to five (5) years recent, related experience with quality improvement, or an equivalent combination of education, training and experience.Expert knowledge and three (3) years’ experience utilizing the methodology and tools of continuous improvement to support process improvement and system redesign.Knowledge & AbilitiesKnowledge of and experience with quality improvement methodologies (Model for Improvement, LEAN, Six Sigma), techniques (measurement, learning models, change management theory, influencing techniques) and tools (e.g., process mapping, workflow diagrams, system monitoring and evaluation, PDSA cycles, data display with run and control charts).Displays comprehensive knowledge of project management principles and methodologies and ability to coach team members on these skills.Utilizes independent thinking and creative problem-solving abilities.Excellent communication and teamwork skills to function within a complex interdisciplinary environment.Works effectively under time pressure to meet deadlines, balance work priorities and resolve problems in a timely manner.Physical ability to perform the duties of the position. Closing Statement The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.WHY JOIN VANCOUVER COASTAL HEALTH?VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan• Grow your career with employer-paid training and leadership development opportunities• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families• Award-winning recognition programs to honour staff, medical staff and volunteers• Access to exclusive discount offers and deals for VCH staff Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health. Options Apply NowApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMSwww.icims.com

Quality Leader, Clinical Quality and Safety Job ID 2024-117143 City Sechelt Work Location Sechelt Hospital Home Worksite 00 - Excluded - VCHA Labour Agreement Excluded Union 905 - Mgt/Excluded-VCHA (37.5 Hr) Position Type Baseline Job Status Regular Full-Time FTE 1.00 Standard Hours / Week 37.50 Job Category Leaders & Corporate Support Salary Grade 08 Min Hourly CAD $45.48/Hr. Max Hourly CAD $65.38/Hr. Shift Times 0800-1600 Days Off Saturday, Stats, Sunday Salary The salary range for this position is CAD $45.48/Hr. - CAD $65.38/Hr. Job Summary Come work as a Quality Leader, Clinical Quality and Safety with Vancouver Coastal Health (VCH)! Reporting to the Director, Quality, Safety and Improvement, the Quality Leader provides specialized skills in the support of achieving Vancouver Coastal Health’s (VCH’s) organizational and quality improvement strategic direction. The position provides expertise and support to clinical operations, corporate services and unit-based teams directed at improving the safety and quality of care and client experience at VCH. The position ensures that initiatives are aligned with organizational goals, objectives and improvement priorities. The Quality Leader promotes the development and enrichment of an organization-wide improvement culture, and works as part of the team to achieve outcomes, provide leadership to specific projects, support the identification of system improvement opportunities, support the development of knowledge, and the use of quality improvement methods and tools to improve work processes. The Quality Leader functions at all levels of the organization, across all programs and sites, partners with point-of-care teams (physicians, nursing, and allied care) and interacts with senior leadership, clinical directors, patient and resident care management and corporate and support leaders. As a Quality Leader, Clinical Quality and Safety with Vancouver Coastal Health you will: QUALITY IMPROVEMENTProvide expert advice and support in the preparation of organization-wide quality and safety improvement plans, promoting consistency with organizational strategic priorities as well as compatibility with relevant professional and accreditation standards in collaboration with leaders.Provide leadership, facilitation, and coordination as required to organizational committees, improvement groups and operational/implementation groups.Support leaders and teams in the identification of opportunities to improve the quality and safety as well as the design and implementation of strategies to make these improvements.Identify and supports resolution to problems or barriers to ensure success of the project.Identify the information requirements of teams, projects and/or initiatives, and develops strategies to meet those needs.Research regional, provincial, national and international health care trends and innovations.Provide information, reports, analyses, recommendations and sustainment plans to teams, Director, Quality, Safety and Improvement, organizational leaders and Senior Leadership Team as required to support evaluation and decision-making.Maintain expert knowledge related to the methods and tools of continuous quality improvement and their application.Ensure a consistent application of the methods and tools of continuous quality improvement in the organization. Acts as a resource and coach to others in this regard. Role models quality improvement principles by promoting staff involvement in decision-making.PROJECT AND CHANGE MANAGEMENTProvide project and change management expertise to advance the strategic priorities in the organization to achieve outcomes.Ensure a consistent application of change management practices in the organization.Monitor the budgets and human resource needs for assigned projects.Identify risks associated in the duration of the project. EDUCATION/TRAININGFacilitate learning and delivers educational sessions aligned with quality improvement, successful management and integration of change and quality improvement. COACHING/FACILITATIONProvide coaching and facilitation as required to organizational committees, planning groups and operational/implementation groups. ACCREDITATIONPromote and provides assistance in accreditation preparations, and supports leaders in the organization to ensure compliance of standards as part of the commitment to continuous improvement. COLLABORATIONBuild strong relationships with key internal stakeholders to successfully complete projects and initiatives across VCH.Work collaboratively with external stakeholders to successfully complete joint initiatives, both regionally and provincially.Carry out responsibilities in accordance with health and safety requirements. Immediately reports unsafe situations by notifying supervisor or other appropriate personnel.Perform other related duties as assigned. Qualifications Education & ExperienceMaster’s Degree in Health Services Administration, Science or Business Administration of related studies, with three (3) to five (5) years recent, related experience with quality improvement, or an equivalent combination of education, training and experience.Expert knowledge and three (3) years’ experience utilizing the methodology and tools of continuous improvement to support process improvement and system redesign.Knowledge & AbilitiesKnowledge of and experience with quality improvement methodologies (Model for Improvement, LEAN, Six Sigma), techniques (measurement, learning models, change management theory, influencing techniques) and tools (e.g., process mapping, workflow diagrams, system monitoring and evaluation, PDSA cycles, data display with run and control charts).Displays comprehensive knowledge of project management principles and methodologies and ability to coach team members on these skills.Utilizes independent thinking and creative problem-solving abilities.Excellent communication and teamwork skills to function within a complex interdisciplinary environment.Works effectively under time pressure to meet deadlines, balance work priorities and resolve problems in a timely manner.Physical ability to perform the duties of the position. Closing Statement The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.WHY JOIN VANCOUVER COASTAL HEALTH?VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and ''going first'' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.Comprehensive health benefits package, including MSP, extended health and dental and municipal pension planGrow your career with employer-paid training and leadership development opportunitiesWellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate familiesAward-winning recognition programs to honour staff, medical staff and volunteersAccess to exclusive discount offers and deals for VCH staffEquity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health. Options Apply NowApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMSwww.icims.com

Application Deadline: 04/29/2024Address:100 King Street WestWe invite all experienced and aspiring First Nations / Inuit / Métis professionals to apply to roles featured on BMO's Indigenous Careers landing page, as well as all those on BMO's Career Page. Qualified First Nations / Inuit / Métis applicants applying through these postings will be considered for open job vacancies, where they exist, or added to our Indigenous Talent Network and matched to other upcoming opportunities. This is part of BMO's ongoing commitment to Indigenous applicants. Our recruitment team will reach out to those selected for further consideration. The Financial Crimes Unit (FCU) brings together our Cybersecurity, Fraud, Physical Security and Resilience Planning capabilities to address the ever-growing and increasingly complex global security environment. It is a highly collaborative effort that greatly enhances BMO's ability to rapidly prevent, detect, respond to, and recover from all security & crisis threats. This position offers a unique experience to learn from experienced leaders in the industry, join a team building the 21st century model for security and helping grow the good by protecting our customers and communities.24/7 operations, 3 different shifts available (Day, Evening, Overnight) schedule may include weekends and statutory holidays shifts.Banking or credit card experience - preferredFraud experience - AssetHybrid role (either Toronto, ON or Barrie, ON)Conducts investigations to identify, assess, decision and report on activity that indicates an exposure to financial crimes. Ensures potential threats and investigations are evaluated, documented, managed and escalated by following standard operating procedures. Provides subject matter expertise and oversight of criminal risk by following a disciplined and intelligence-based approach to detection and research of activities and events in alignment with criminal risk frameworks and standards to ensure compliance as well as support trending, analysis and insights generation.Provides input and develops recommendations for process and customer service improvements.Stays abreast of financial crimes risk trends, relevant regulations and compliance standards.Monitors and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions.Supports the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.Documents actions and information found throughout the investigation to develop and maintain account/case files.Develops and maintains an understanding of the financial crime management processes, frameworks and techniques.Gathers and formats data into regular and ad-hoc reports, and dashboards.Analyzes data and information to provide insights and recommendations.Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.Provides notification, information and instructions to internal/external stakeholders related to incidents as necessary.Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.Analyzes issues and determines next steps.Broader work or accountabilities may be assigned as needed.Qualifications:Knowledge of risk and regulatory requirements as they apply to financial crimes is an asset.Knowledge of banking products, services, processes, and organization is an asset.Specialized knowledge.Verbal & written communication skills - Good.Organization skills - Good.Collaboration & team skills - Good.Analytical and problem solving skills - Good.Grade:4Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

OverviewAt KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. We are looking for a dynamic, experienced Cyber Security professional to join our growing Cyber Security Services team as Senior Analyst. KPMG's leading cyber security practice provides a comprehensive suite of cyber security services, from cyber governance, strategy, defense and response, through to complete end-to-end cyber security transformation services. This is an exciting opportunity for talented, energetic people to join a practice that is experiencing significant growth. We are looking for candidates who have demonstrated academic, business and technical excellence, strong all-around capabilities, and fit with our culture. Individuals who can work in a dynamic, fluid and entrepreneurial environment will excel, and will find a wide range of opportunities within our growing practice. It is an excellent opportunity for those that are looking to work in a firm and department with great career progression opportunities and wanting to be part of building a premier cyber consulting team. What you will do Serve as the primary point of contact during high-severity incidents, ensuring swift containment and resolution in collaboration with the CSIRT team, if necessary. Assess escalated issues from L2 SOC analysts to determine increased risk to the business. Review log data against security technology rules, proposing enhancements to threat detection. Collaborate with SIEM Engineers to fine-tune security events and improve alert detection rates. Develop and maintain incident response playbooks, identifying areas for improvement and suggesting task automation. Work closely with CTI teams to enhance our threat detection, suggesting threat use cases development based on Tactics, Techniques, Procedures (TTPs). Analyze critical events and security tickets to evaluate the effectiveness of incident management processes and suggest improvement plans. Stay updated on security threats, countermeasures, security tools, and advancements in Cloud Security and SaaS technologies. Track incidents against frameworks such as SANS and MITRE ATT&CK. Provide technical and thought leadership within the SOC, guiding and teaching other analysts. What you bring to the role Over 7 years of highly technical experience in a SOC environment. Relevant certifications such as CISSP, CISM, SANS, CISA, CompTIA Security+, or CompTIA CySA+, GIAC. Hands-on experience with Microsoft Sentinel or other SIEM and SOAR technologies. Proficient in Microsoft Defender Endpoint, CSPM/CWP, or similar technologies, with a focus on vulnerability assessment and recommendation. Experience in malware analysis and reverse engineering. Business development expertise, including research, analysis, and proposal writing. Evaluation of control frameworks, risk assessment, and opportunities for enhancement. Enterprise asset lifecycle management knowledge, including patch management, vulnerability management, security architecture, and endpoint management. Expertise in cloud transformation, architecture, and security operations. Leadership experience in managing complex projects. Strong communication skills, effectively presenting strategies, solutions, and insights to stakeholders. Leadership role experience, providing mentorship and knowledge sharing to the team and junior/intermediate analysts. Providing you with the support you need to be at your best For more information about KPMG in Canada's Benefits and well-being, click here . Our Values, The KPMG WayIntegrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here . If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to visit our accessibility page .

Functional Analyst - RPA Job ID 2024-117999 City Vancouver Work Location 590 Finance - 3rd Floor Home Worksite 00 - Excluded - VCHA Labour Agreement Excluded Union 905 - Mgt/Excluded-VCHA (37.5 Hr) Position Type Baseline Job Status Regular Full-Time FTE 1.00 Standard Hours / Week 37.50 Job Category Information Technology Salary Grade 07 Min Hourly CAD $38.13/Hr. Max Hourly CAD $54.82/Hr. Shift Times 0900-1700 Days Off Saturday, Stats, Sunday Salary The salary range for this position is CAD $38.13/Hr. - CAD $54.82/Hr. Job Summary Come work as a Functional Analyst with Vancouver Coastal Health (VCH)! Our Data & Analytics Team is looking for an RPA Funtional Analyst to support our robotic process automation initiatives. The successful candidate will be proficient at analyzing existing processes, identifying areas for automation and assessing the suitability of RPA implementation based on detailed business requirements and workflow documentation. The role involves risk assessment, testing, and quality assurance to ensure smooth deployment, and ongoing monitoring for continuous improvement. The RPA business analyst will also play a role in change management, preparing end-users and ensuring compliance with organizational policies. As a Functional Analyst with Vancouver Coastal Health you will:Leverage business and technical knowledge to ensure that assigned business systems effectively support business strategies, objectives, processes and practices for an assigned business area.Be responsible for ensuring that functional Business Systems issues are resolved effectively and in a timely manner and continually look for opportunities to maximize usage of the system to ensure on-going business process improvement.Be the primary point of contact for the designated business area users (Employee Engagement/Human Resources, Scheduling & Timekeeping, Finance, Payroll, Supply Chain, Accounts Payable and Revenue Services, etc) across Vancouver Coastal Health (VCH) and Providence Health Care (PHC), and acknowledged as the expert in the designated Business Systems’ modules and work with stakeholders to streamline and standardize processes and implement best practices.Work with users to troubleshoot system problems, test system solutions, establish clear lines of communication and ensure clear visibility to critical functional issues.Work closely with IMIS team members to address technical issues and works with other corporate departments as well as counterparts in other business areas to mitigate risk around shared elements and critical system dependencies.Ensure established operating standards and policies are adhered to.Configure system changes affecting system processing and changes to common data elements shared across modules, write queries to pull information from the system and conduct system audits to ensure data integrity.Identify opportunities to further take advantage of the system and keep up to date with new and upcoming functionality. Provide technical leadership and direction to Analysts as required and provide advice and system recommendations to business area team members and other corporate department stakeholders. Qualifications Education & ExperienceBachelor’s Degree in a related discipline supplemented by related Information Systems courses.Minimum of five (5) years’ recent related experience within a large organization with an emphasis on business systems and reporting an equivalent combination of education, training and experience.Extensive experience with complex Business systems, project planning and control are essential.Knowledge & AbilitiesExpertly applies knowledge of business system modules relating to the designated business area (Employee Engagement/HR, Scheduling & Timekeeping, Finance, Supply Chain, Payroll, Accounts Payable and Revenue Services, etc.) and maintains an understanding of interdependencies with other modules.Uses an understanding of business functions and processes in order to enhance business processes and create efficiencies through enterprise application systems.Maintains a strong sense of ownership and a results-oriented attitude to continually improve processes and systems, enhance efficiency and contribute to overall organizational success.Uses strong communication skills and the ability to establish and maintain strong communication channels with stakeholders.Applies solid technical and troubleshooting abilities in the provision of Business Systems & Integrations support.Exercises strong initiative, self-direction and problem solving abilities to identity gaps and opportunities for improvement.Keeps abreast of technological changes, anticipates opportunities and ensures readiness for future technology changes and enhancements.Physical ability to perform the duties of the position. Closing Statement The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.WHY JOIN VANCOUVER COASTAL HEALTH?VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan• Grow your career with employer-paid training and leadership development opportunities• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families• Award-winning recognition programs to honour staff, medical staff and volunteers• Access to exclusive discount offers and deals for VCH staff Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health. Options Apply NowApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMSwww.icims.com

Closing Date: April 26, 2024 As Canada's largest diversified mining company, Teck is committed to providing the world with essential resources safely and sustainably. We have a rich history of consistently driving innovation, harnessing cutting-edge technology, and cultivating a dynamic environment that empowers our employees to shape the future. Working with the Platform Owner, Finance, the Bilingual D365 Functional Analyst is accountable to provide fit for purpose Product solutions. Collaborating with the Business, Product, Functional and Technical Leads to build solutions that enable Value Streams. Works alongside Business Analyst and Product team to translate business requirements into Platform specific functional capabilities and organizes teams to craft concept designs and estimates. The ideal candidate is a driven, hard-working team player that can successfully communicate to understand business requirements, propose functional design alternatives and recommend solutions that meet or exceed the needs of the business. Fluency in written and spoken Spanish is required. Responsibilities Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures Developcases to explain / demonstrate business requirements to articulate application functionality process to ensure business needs are met Evaluatethe needs and objectives of the user / customer and guidethem as to the best solutions to accomplish those outcomes (clearcut cases - no SA or Solutioning process required) Provide advice and fact-based assessments related to technological tools or programs and their ability to tackle business needs Performapplication design & configuration to support business processes Proactively identifybusiness and system deficiencies and opportunities Compilerelease notes (Platform) Provide timely and effective support to end-users, identifying and resolving issues related to D365. Collaborate with D365 team and RBS to address and solve problems. Support the functional team to address incidents and release related-work Advanced incident resolution as required SupportPlatform Owner with prioritization, backlog grooming as required and building platform roadmap Supportthe breakdown of Features into PBIs including participation at Sprint Planning, Daily Standups, PI planning, Demo to customer/client Organizeteams to create concept designs and estimates Conductimpact and risk assessments Peer review Design documents as required SupportSolution Architect & Business Owner sign-off of Design documents Developdetailed functional / technical specifications In-depth Knowledge of Teck solution for RBS Cross platform - how to get help in other platforms if context is not known Understanding of high-level RBS Processes and how the platform interacts within it Assisttesting team to ensure requirements and acceptance criteria are translated into test plans with complete test coverage Providerelevant test scenarios for the testing team; work with test team to develop system integration test scripts and ensure the test results meet business expectations SupportUser Acceptance Testing Review / Approve Technical test evidence to ensure pass, completeness, issues - escalation included Understand Data requirements for Platform Support Data Migration strategy & planning for site migration Qualifications Minimum 5 years of relevant experience with D365 Spanish speaking/writing skills are required Understanding of the mining industry and finance is preferred Knowledge and experience with SAFe Agile and Scrum Ability to convey sophisticated information to both technical and non-technical audiences Experience as either a D365 Business Analyst, Functional Analyst or Solution Architect. Demonstrable ability to design innovative solutions to resolve sophisticated business requirements, and streamline / automate business processes Validated analytical, problem-solving, organizational, communication and interpersonal skills Experience with leading or participating in the gathering and documenting of business processes and requirements for the system with key business users Experience working with integrated business systems Business analysis IBBA certification as asset Why Join Us? At Teck, we offer more than just a job - we provide a pathway to personal and professional enrichment. With captivating projects set against stunning backdrops, a culture of inclusivity and collaboration, and boundless opportunities to learn and grow, joining us means embracing a fulfilling and dynamic career adventure. Teck employees receive access to our total rewards program and comprehensive benefits package that promote physical, mental, financial, and emotional well-being. This includes but is not limited to: • Annual Performance Bonus • Profit Share Plan • Health Spending Account • Personal Spending Account • Extended Health Care • Dental and Vision Care • Employer Paid Pension Plan • Life Insurance and Disability Coverage • Paid Sick Leave, Vacation and Holidays • Virtual Telemedicine and additional support for overall well-being • Employee and Family Assistance Program (EFAP) Salary Range: $101,000 - $125,000 The actual base salary offered is determined based on the successful candidate's relevant experience, skills, and competencies and considers internal equity. About Teck At Teck, we value diversity. Our teams work collaboratively and respect each person's unique perspective and contribution. Qualified applicants interested in joining a dynamic team are encouraged to submit a resume and cover letter electronically. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted. Teck is a diversified resource company committed to responsible mining and mineral development with major business units focused on copper, steelmaking coal and zinc, as well as investments in energy assets. Teck has been named one of Canada's Top 100 Employers for seven consecutive years. Teck has also been named to the Forbes list of the World's Best Employers for the past two years and is one of Canada's Top Employers for Young People . Headquartered in Vancouver, Canada, its shares are listed on the Toronto Stock Exchange under the symbols TECK.A and TECK.B and the New York Stock Exchange under the symbol TECK. Learn more about Teck at www.teck.com or follow @TeckResources Job Segment: Coal Mining, Solution Architect, Business Analyst, Bilingual, Mining, Technology Apply now »

The Opportunity: WSP wishes to be a leader in the quality of IT service offered to its users in our Thornhill office by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose main mission is to respond to IT needs that require a physical presence in the various locations of the company. This position is made for those who like to be on the field and constantly in the heat of the action! Why choose WSP? We value and are committed to upholding a culture of inclusion and belonging A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer. Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada. Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things. A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey. We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future. #WeAreWSPWhat you can expect to do here: Respond to IT incidents and requests at your main office and during visits to offices in the region where you are located. If necessary, transfer requests and incidents to a more specialized level of support. Identify and document recurring problems and make recommendations for corrective measures, as well as participate in their implementation when possible. Collaborate with the various administrators and analysts (server, network, security, etc.) to ensure the resolution of complex incidents and the maintenance of infrastructure equipment. Develop collaborative relationships with office managers to better understand their IT challenges and work with your IT leader to address these needs as effectively as possible. Participate in office deployment, relocation and renovation projects. Monitor, report and contribute to the resolution of problems related to shared IT services (audio/video, printers, Wifi, cabling, networking, etc.). Occasional preparation and replacement of computer workstations when the local group responsible for the preparation of this equipment cannot respond within the required time. Maintain the inventory of IT assets in the CMDB rigorously. If necessary, help resolve IT incidents remotely. Participate in computer performance testing, report and documentation. Guide and train the users on best practices whenever possible and needed. Develop collaborative relationships with end users to personalize and improve the service. Lead IT induction sessions with a group of new employees to explain where they can find support resources and how to use our systems. Maintain and improve the IT work desk, stockroom, etc. Contribute to the documentation of IT incident resolution processes. Participate in the development of long-term strategies and planning for the future needs of IT services. Other assigned tasks.What you'll bring to WSP: A very strong desire to serve and help users. A marked interest and a great curiosity towards information technologies. Able to communicate clearly orally and in writing. Know how to manage priorities and customer expectations. 2 to 5 years of experience as a level 2 support technician.Assets: Degree or certificate in computer science or other computer-related discipline. A+, Network Plus or Help Desk Institute certification. Proficiency in Microsoft Office 365 and common office tools/software. Knowledge of ServiceNow. Knowledge of ITIL processes. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing.Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Four Seasons has an exciting opportunity in our Information Technology department for a Regional Security Analyst. Working with the Global Information Security team, the Regional Security Analyst will define, enforce, and audit security policies across multiple business enabling technologies. The Analyst will ensure that all technologies are configured efficiently and operated effectively and will act as an advisor for the region that they support.This role is based in Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to Director, Global IT Security. This role involves interactions with primarily internal stakeholders at various levels. What You'll Be Doing Security Technology Implementation:Assist in selection, deployment, and administration of key security technologies.Information Security Policies and Procedures:Assume responsibility for keeping the set of Four Seasons Information Security Policies and Procedures up to date.Review and provide consultation on Four Seasons' technology risk assessments.Define and ensure that that these policies are translated into day-to-day operational procedures that are diligently followed in-region.Incident Response:Assist in conducting investigations of security breaches and non-adherence to IT security policies and procedures, including those of a sensitive and confidential nature.Reports findings and recommendations to Manager.Security Operations:Investigate and Analyze security-related events, review the risk and validity, and engage the right teams for mitigation.Ability to understand system data, including, security event logs, system logs, and firewall logs for in-depth investigations and Root Cause Analysis.Report and investigate potential security incidents.Contribute to the development/delivery of awareness training and general Information Security education.Vulnerability Management:Conduct Network and System Vulnerability assessments and documentation of corrective/remediation actions.Drive the end-to-end vulnerability lifecycle from discovery to closure.Identify internal and external threats that could result in unauthorized disclosure, misuse, alteration, or destruction of customer's information assets.Ensure timely follow up with patch management and vulnerability remediation with impacted stakeholders.Regional Subject Matter Expert:Identify, evaluate, and assist with security control recommendations to mitigate information security risks.Evaluate and advise on implementation and effectiveness of security controls for compliance with applicable information security laws, regulations, and policies.Independently facilitate meetings and discussions within local corporate office to understand and document processes and systems.Provide guidance to business partners to ensure compliance with information security regulatory requirements and internal policy.Stakeholder Management:Interact and build relationships at all levels in the organization, including the local corporate office.Work with teams globally to ensure compliance with Global IT Security processes, procedures, policies, standards, templates, and guidelines.Stay abreast with evolving information and technology risks, new regulations, laws and requirements for information risk, information security, cybersecurity, information protection and privacy across jurisdictions and overseeing company compliance with as required. Who You Are Behavioural Competencies: Has a passion for Information Security and Privacy disciplines.Highly critical and analytical disposition.High attention to detail and strong listening skills.Ability to work independently with minimal supervision.Natural curiosity and an ability to undertake creative exploration.Self-motivated, with critical attention to deadlines and reporting.The ability to manage tasks simultaneously and meet deadlines within a high energy, fast paced and evolving environment.The ability to grasp and communicate technical issues to a variety of audiences.Strong advocate for an information risk culture.Well-rounded understanding of the information security risks generated by incorrectly deployed and configured applications.Exceptional communication skills and confidence to engage, challenge and/or make presentations with stakeholders who may have little expert technical knowledge.Technical Competencies: Proven experience performing analysis of security events to determine root cause and provide resolution.Very strong working knowledge of security tools such as firewalls, IDS/IPS, A/V, EDR, anti-spam, content management, server and network device hardening, etc.Competence in using an internal and external ticketing system for ITIL-based incident, problem and change management.Previous experience in troubleshooting day-to-day operational processes such as report generation, data verification, data correlation, etc.Proficiency in running, adjudicating and remediating results from vulnerability scans.Strong understanding of PCI DSS.Strong experience with cloud operations - security focused (AWS, Azure).Experience in WAF technologies.Strong understanding of computer networking.Experience with IT/Network operations including server and network/firewall configurations.Scripting knowledge (VBS/JS, PowerShell, Bash, Python).Experience and/or knowledge of security and privacy enhancing technologies such as identity management, application security and network security technologies.Working knowledge of OWASP Top 10 and application security fundamentals.Understanding an experience with enterprise SIEM technologies.Demonstrated knowledge in the areas of risk assessment, strong understandings of secure communications, secure data storage, secure systems development, secure systems deployment, and documentation.Demonstrated understanding of real-world application of (ISO/IEC) 17799:2005(E) standards, COBIT and RISK IT frameworks and PCI-DSS requirements. What You Bring Minimum 4 years of relevant experience in an IT Security role.Proven experience performing analysis of security events to determine root cause and provide resolution.Strong experience with cloud operations - security focused (AWS, Azure).Experience with IT/Network operations including server and network/firewall configuration.Strong understanding of PCI DSS, NIST and other compliance frameworks.Very strong working knowledge of security tools such as firewalls, IDS/IPS, A/V, EDR, anti-spam, content management, server and network device hardening, etc.Preferred experience with above systems in a hotel/hospitality environment.Bachelor's degree or equivalent business qualifications.Information Security certification required (CISSP, GSEC, GMON, or similar).Networking certification preferred (CCNP, CCNA, or similar).This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-HybridFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.Salary: . Date posted: 03/28/2024 09:58 AM

Our client is seeking an Intermediate Deskside Support Analyst specializing in tier 2 and 3 support of MacOS to work hybrid in Regina. Must Haves5+ years as a MacOS Support and Engineering ConsultantMacOS operating systems, hardware and softwareMacOS system administration, networking and securityDevice management experience using Jamf MDMUnderstanding of large enterprise IT infrastructure - Networks, Security, CloudNice to HaveA bachelor’s degree in business administrator or computer science Responsibilities:Provide tier 2 and 3 support to MacOS device fleetWork closely with other IT teams such as Cyber and Network to remediate problems and incidentsDeploy software, OS and security updates to MacOS fleetBuild, test and deploy MacOS system policy changes Apply

BASIC QUALIFICATIONS• Bachelors degree in a Computer Science related field or related experience • 2+ years of experience in a Trust and Safety or similar environment working with issues related to online abuse. • Understanding of Internet security concepts and vulnerabilities. • Demonstrated success in resolving complex technical escalations and cause of error post mortem creation • Customer handling, conflict resolution, and problem-solving skills; focus on quality in customer experience • Proficient in MS Office suite including Word, Outlook, and ExcelDESCRIPTIONAWS Trust & Safety Abuse Investigation & Prevention Team is a global team that focuses on scenarios where AWS hosted resources negatively impact third party on the Internet. The team is key in maintaining the reputation of AWS's IP space. The team vets potential abuse issues and contacts AWS customers in order to put a stop to these harmful acts. Abuse Investigation & Prevention acts as the first line of defense for AWS by analyzing trends and reporting findings to AWS service teams as needed. The team devotes their time and attention to helping identify impactful customer scenarios such as these. They classify incoming reports of abuse while exercising sound judgment in the decisions they make. Team members display strong technical skills while providing complex AWS account support to our customers and other AWS teams.Our environment is fast-paced and requires someone who is flexible, biased for action, detail-oriented, holds high personal standards, and is comfortable tracking multiple threads across many teams. This is an inherently cross-functional role that requires close collaboration with multiple teams across the organization to develop scalable and sustainable solutions.As an AWS Trust and Safety Specialist I, you'll engage with complex customers, providing SME (Subject Matter Expert) advice, escalation support and deep dive analysis. You will use your expertise to identify continuous improvement opportunities, program manage Enterprise offerings, and leverage the Voice of the Customer to drive global strategic solutions. You will tackle the most impactful issues to drive scalable and long-term solutions that protect and mitigate abuse. You will facilitate cross functional stakeholder meetings with AWS Enterprise teams including Technical Account Managers (TAM's), Sales, and Solution Architects. As one of the most technically proficient members of the team, you will also act in a mentor capacity whenever possible helping to ensure the continued growth and success of the AWS Trust and Safety team.Key job responsibilities• You will work with internal and external stakeholders to investigate, identify root-causes of operational issues and process inefficiencies for AWS• Investigate escalated abuse issues, and deep dive to identify the root cause of the problem. You will occasionally work under high pressure in arising situations to identify a problem, develop a solution, and provide expertise on behalf of T&S for internal and external stakeholders• Help to influence leadership decisions regarding company policy, emerging trends and detection and response policies across customer segments for abuse issues• Drive high-impact and highly cross-functional initiatives while simultaneously tracking a set of smaller projects• Drive project facilitation and goal setting for T&S improvement programs• Evolve the team and mentor T&S to effectively mitigate large scale abuse events• Ability to work weekends and/or evenings as needed• Lead incident/problem reviews and ad hoc analyses to identify gaps and influence system and process improvements• Work to become a subject matter expert regarding all types of abuse outlined in the AWS Acceptable Use Policy (https://aws.amazon.com/aup/)• Own escalated AWS customer issues• Quickly assess customer issues in order to provide accurate support• Act as a high-judgement decision maker for escalated situations where there may be no established SOP• Work with AWS service teams, account managers, and customers to ensure a consistent and high-quality level of support• Assume responsibility for developing detailed knowledge about AWS specific services and then using that knowledge to identify training gaps• Investigate the details of abuse reports and develop processes and responses to help resolve the issue• Be able to work independently, while knowing how/when to handle or escalate critical customer issues• Act as the Voice of the Customer by reporting and acting on observed areas for improvement while actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience• Assist with customer communications and support during AWS critical events• Manage queues effectively by working and moving cases/tickets to relevant departments and providing required follow-up• Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance• Drive projects that improve support-related functions and processes• Provides leadership and security teams with feedback on policies, procedures and tools that need improvement or creationAbout the teamDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS• Excellent oral and written communication skills • Strong technical support ability and aptitude regarding Abuse/Security practices • Must be willing and able to participate in an on-call rotation for emergent abuse-related situations. • Exceptionally strong customer handling, conflict resolution, and problem-solving skills; focus on quality in customer experience • Strong fluency with Web Technologies and the Internet • Working knowledge of networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing • SQL and/or other relational database experience • Knowledge of both Windows and Linux/Unix OS• Experience with Amazon Web Services products and features or Cloud Computing technologiesSalary: . Date posted: 04/04/2024 09:30 AM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Enterprise Technology & InfrastructureJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Data, Integrations and Automation team in Salesforce Business Technology is currently seeking a team member with integration background and who is detail-oriented, proactive self-starter to support various integration applications deployed in production and non-prod environments. Accountable for day to day functioning of Enterprise Integration platform products. Responsible for managing the key aspects of IT service operations; ensuring that SLAs are met and standardizing the processes followed in Run operations. Supports the Service Manager in managing the application support vendor. Activities include problem management, performance and capacity management, service level coordination, incident management, escalation management, release management/execution, change management, DR/ BCP. Recommends improvements that reduce support costs & optimize performance. Responsibilities:Customer Zero: Partner with Mulesoft core Engineering team to release new product features and capabilities to Internal teams, test the features and provide feedback for improvementMulesoft Anypoint platform administration including access and entitlements management, deployment support and Application support.Partner with internal Salesforce users to proactively identify application issues and resolve them.Collaborate with Integration Product and Engineering teams to design, develop, test and release new integration applications.Perform data reconciliations to proactively identify data discrepancies, identify issue themes and root cause.Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, Access management controls, Interface controls, and change management controls.Supervise and resolve system generated failure notifications for integration applicationsSupervise Integration platform availability, resource utilization (CPU, Memory) and proactively resolve issues.Designs, builds, implements and administers supervising tools and solutions for systems and platformapplicationsBuilds tools and processes that enable the business to move fast, without incident or downtimeHas knowledge of routine maintenance tasks for infrastructure/application systems such as backups, patch management, hot fixes and software releasesDevelops and implements standard operating procedures and best practicesDiagnoses and resolves sophisticated application problemsEnsures proactive and preventive maintenance activities are implemented by MSP to improve the availability of services and maintain continuityDocument support process, standard operational procedures, support reference manuals.Required Skills:4+ years of experience with Mulesoft Anypoint platform administration or development4+ years of experience using Unix/Linux OS environments4+ years of experience with relational database and SQL queries2+ years experience with Salesforce administration and SOQLFamiliar with integration strategies like API-led connectivity in MulesoftFamiliarity working within strict Change Management and Release Management processesDemonstrated ability to build and execute efficient business processes and methodologies.Bachelor degree in computer sciences, programming or a related fieldDesired Skills:Certified Mulesoft Integration Associate OrCertified Mulesoft DeveloperAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/03/2024 03:18 PM

Our client is seeking a SR (6+ yrs) Business Analyst for a project to automate and simplify business processes in the financial industryLocation: Hybrid, 20% Onsite Regina, 80% RemoteMust-Haves:5+ Years of experience Business Analysis 4 years experience with SaaS solutions (One or more of Jira, ServiceNow, MS DevOps, etc)3 years experience with business process automation (RPA) projects.3 years experience designing the Employee IT Technology experience5+ years experience in requirements management, including requirements gathering, analysis and the writing of user storiesProficiency in creating various project-related materials such as diagrams, requirement documents, user stories, business cases, gap analysis, solution assessments, and security matrices.Nice-to-Haves:CBAPResponsibilities:Investigates solution options for automation and simplification of business processesDocument and execute user story acceptance testsProvide user story and solution support to team membersSupport investigation, analysis, and response to incidentsFacilitate problem and solution negotiations with business stakeholdersEnsure high quality of development and solution before product increment releaseUtilize a range of tools and artifacts to create high-quality materials, including current and future state diagrams, business requirement documents, user stories, business cases, gap analysis, solution assessments, security matrices, etc.Conduct requirements gathering sessions confidently and seamlessly, fostering effective communication and collaboration with Apply

The Opportunity: WSP wishes to be a leader in the quality of IT service offered to its users by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose main mission is to respond to IT needs that require a physical presence in the various locations of the company. This position is made for those who like to be on the field and constantly in the heat of the action! Why choose WSP? We value and are committed to upholding a culture of inclusion and belonging Our Flexible Work Policy - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives. A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer. Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada. Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things. A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey. We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future. #WeAre WSP What you can expect to do here: Respond to IT incidents and requests at your main office and during visits to offices in the region where you are located. If necessary, transfer requests and incidents to a more specialized level of support. Identify and document recurring problems and make recommendations for corrective measures, as well as participate in their implementation when possible. Collaborate with the various administrators and analysts (server, network, security, etc.) to ensure the resolution of complex incidents and the maintenance of infrastructure equipment. Develop collaborative relationships with office managers to better understand their IT challenges and work with your IT leader to address these needs as effectively as possible. Participate in office deployment, relocation and renovation projects. Monitor, report and contribute to the resolution of problems related to shared IT services (audio/video, printers, Wifi, cabling, networking, etc.). Occasional preparation and replacement of computer workstations when the local group responsible for the preparation of this equipment cannot respond within the required time. Maintain the inventory of IT assets in the CMDB rigorously. If necessary, help resolve IT incidents remotely. Participate in computer performance testing, report and documentation. Guide and train the users on best practices whenever possible and needed. Develop collaborative relationships with end users to personalize and improve the service. Lead IT induction sessions with a group of new employees to explain where they can find support resources and how to use our systems. Maintain and improve the IT work desk, stockroom, etc. Contribute to the documentation of IT incident resolution processes. Participate in the development of long-term strategies and planning for the future needs of IT services. Other assigned tasks. What you'll bring to WSP: A very strong desire to serve and help users. A marked interest and a great curiosity towards information technologies. Able to communicate clearly orally and in writing. Know how to manage priorities and customer expectations. 2 to 5 years of experience as a level 2 support technician. Assets: Degree or certificate in computer science or other computer-related discipline. A+, Network Plus or Help Desk Institute certification. Proficiency in Microsoft Office 365 and common office tools/software. Knowledge of ServiceNow. Knowledge of ITIL processes. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

Posting Title ISL 21R - Junior Business Analyst Position Classification Information Systems R21 Union GEU Work Options Remote Location Multiple Locations, BC CA (Primary)Prince George, BC V2N4P7 CARichmond, BC V7C 4M9 CASurrey, BC V4P 1M5 CAVancouver, BC V6B 0N8 CAVictoria, BC V9B 6X2 CASalary Range As of April 7, 2024, $69,760.70 - $79,322.69 annually Close Date 4/22/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Citizens' Services Ministry Branch / Division OCIO-ES Service Management Branch Job Summary A great opportunity to take the next step in your careerMINISTRY OVERVIEW Dedicated to making life better for British Columbians, the Ministry of Citizens' Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC , and delivers the digital face of government at www.gov.bc.ca . CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Province's real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities.A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best.BRANCH OVERVIEW The Service Management Branch ensures the right processes, people and technology are in place so that the organization can meet its business goals. The Branch focuses on four distinct areas: Client Services, Order Management, Application Management, IT Incident/Change/Problem Management, and organizational Business Continuity. This Business Analyst role resides within the Order Management Team.JOB OVERVIEW This position will have a broad scope of work that can include asset maintenance and financial recoveries to data reporting and analytics. The position reviews month-end, quarter-end and fiscal year-end reports with financial processing, providing expert knowledge and guidance in correcting issues, and advising financial and program staff on discrepancies or errors in financial coding. It can also build and refine reports within Power BI to support decision making and continuous improvement opportunities. The role works with program areas in the ongoing implementation, enhancement and maintenance of a business application that meets current and future business needs.Job Requirements:• Bachelor's degree in a computer science/data analytics related field and 1 year of related experience; OR • Diploma in a computer science/data analytics related field and 2 years related experience; OR • Certificate or coursework in a computer science/data analytics related field and 3 years related experience; OR • An equivalent combination of education and experience may be considered.Related experience includes the following:• Experience with the installation, configuration, maintenance and problem resolution of hardware, software, operating systems, and network components. • Experience with change management processes and project management methodologies.Preference may be given to applicants with one (1) or more of the following:• Experience in CAS (iStore) and/or ServiceNow. • Experience with application design and development life cycle. • Experience processing and posting transactions within government accounting systems. * Experience with Power BI and data analysis.For questions regarding this position, please contact [email protected] .About this Position: Currently there is one (1) permanent opportunity available. The position headquarters will Victoria, Vancouver, Surrey, Richmond or Prince George. Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations. An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens' Services. To learn more about these B.C. communities you can click on the Hello BC link here! Employees of the BC Public Service must be located in BC at the time of employment.Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO- Please do not submit a cover letter as it will not be reviewed.Resume: YES- Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.Questionnaire: YES- You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information: A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Information Management/Information Technology

About Us At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Halifax, Victoria, Calgary, and Edmonton, we employ over 550 team members, and are one of the largest technology solutions providers, recognized for our ability to deliver and innovate to meet the changing needs of our clients.  Position Overview: Microserve is seeking an enthusiastic Service Desk Analyst - Tier 2 to join our team. The Service Desk Analyst, Tier 2 is the second level escalation path for Tier 1 support often involving onsite support at numerous client locations. In addition to providing a very high level of client service, you will develop strong relationships with clients and staff, provide user support to both local and remote users, maintain system documentation, and contribute to IT projects as required. Individuals applying for this position must be able to multi-task, have a strong attention to detail, a professional demeanor, and be able to adapt into a growing and changing environment. Candidates residing in the Vancouver Lower Mainland will be given preference for this role as occasional onsite visits to clients are required.  Responsibilities: Handling ticket escalations from Tier 1 and other technicians, through to resolution. Troubleshoot difficult or time-consuming issues on PCs, laptops, peripherals, printers, mobile devices, and Office 365. Completing root cause tickets to find permanent and effective solutions, while recommending infrastructure improvements. Proactively communicating ticket status and updates directly to clients. Proactively assisting with training of existing and new members of the team. Assist with solutions on escalated tickets, update knowledge base and use the opportunity to mentor the team and reduce escalations over time. Documenting SOPs and issue resolutions in our documentation system. Assisting with overall help desk tickets when time allows. A willingness to work flexible hours when required to meet client deadlines, with most work being within regular office hours 0830am to 5pm PST. Tracking time and submitting time sheets for work completed through Connectwise. Visit client sites when required, to discover issue and/or root causes to physical components, perform install/move/add/change requests, or complete issue resolution. Consistently display superior customer service skills and telephone etiquette. Quickly assess and troubleshoot complex problems and device effective solutions. Perform work in a high-pressure team environment. Incident management (logging incidents, managing workload, documenting support issues). Active directory user management (inventory, repairs, configuring new machines). Troubleshooting and maintenance of IT hardware (iOS devices and Windows). Audio visual support (projectors, video conferencing, Zoom/Teams for Business).  Requirements: Minimum 2-3 years of experience in IT Service and Support industry. At least two professionally recognized certifications (A+, Network +, Security +, Microsoft, Cisco, etc.). Setup and configuration of VM, troubleshooting. Troubleshooting experience with: Network administration and Windows 10 OS. Must have excellent verbal and written communication skills. Intermediate to proficient knowledge of MS Office applications; Office 365 support experience. Strong interpersonal skills with a polished and professional manner. The ability to deal with all levels of management. Excellent organizational skills with motivation, self-direction, and good time management skills. The ability to maintain confidentiality and deal with sensitive or difficult situations with tact and diplomacy, and excellent attention to detail. Additional Skills or Assets: Experience with ConnectWise, ITGlue, PowerBI. Experience with SolarWinds RMM tools (N-able). Experience with Windows Virtual Desktop, Remote Desktop Services, or Citrix environment is advantageous. Understanding of DNS, especially as related to web and mail service. Corporate Responsibility Employee will understand, meet and live our core values Will Sweep Floors, Openness, Flexibility, Not Stuffy, Customer Driven  Compensation and Benefits:  In accordance with the BC Pay Transparency Act the range for this role for BC residents is $45,000 - $58,000 per year. Paid vacations    Additional 5 personal days    Paid sick days Extended Medical and Dental plan from day one    At Microserve, we gather compensation benchmarking data across BC & Canada for our roles and use that data to build a salary range for our current team and future talent.  Your exact salary is determined based on a combination of your relevant experience, skill, competencies, and internal pay equity.  If you feel like this role is your dream job and have questions about compensation and benefits, please get in touch with us as we are always happy to discuss further.  At Microserve we believe that compensation conversations should always be ongoing. 

Application Deadline: 04/29/2024Address:1675 Grafton StreetThe Financial Crimes Unit (FCU) brings together our Cybersecurity, Fraud, Physical Security and Resilience Planning capabilities to address the ever-growing and increasingly complex global security environment. It is a highly collaborative effort that greatly enhances BMO's ability to rapidly prevent, detect, respond to, and recover from all security & crisis threats. This position offers a unique experience to learn from experienced leaders in the industry, join a team building the 21st century model for security and helping grow the good by protecting our customers and communities. This position is an onsite role located in Halifax, NS. Banking experience - preferred Customer Service - preferred Schedule: Tuesday to Saturday 11pm AT - 7am ATConducts investigations to identify, assess, decision and report on activity that indicates an exposure to financial crimes. Ensures potential threats and investigations are evaluated, documented, managed and escalated by following standard operating procedures. Provides subject matter expertise and oversight of criminal risk by following a disciplined and intelligence-based approach to detection and research of activities and events in alignment with criminal risk frameworks and standards to ensure compliance as well as support trending, analysis and insights generation.Provides input and develops recommendations for process and customer service improvements.Stays abreast of financial crimes risk trends, relevant regulations and compliance standards.Monitors and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions.Supports the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.Documents actions and information found throughout the investigation to develop and maintain account/case files.Develops and maintains an understanding of the financial crime management processes, frameworks and techniques.Gathers and formats data into regular and ad-hoc reports, and dashboards.Analyzes data and information to provide insights and recommendations.Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.Provides notification, information and instructions to internal/external stakeholders related to incidents as necessary.Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.Analyzes issues and determines next steps.Broader work or accountabilities may be assigned as needed.Qualifications:Knowledge of risk and regulatory requirements as they apply to financial crimes is an asset.Knowledge of banking products, services, processes, and organization is an asset.Specialized knowledge.Verbal & written communication skills - Good.Organization skills - Good.Collaboration & team skills - Good.Analytical and problem solving skills - Good.Grade:4Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.