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Secret Cleared Help Desk Specialist to provide on-site troubleshooting of network and software issues in response to a 24/7 incident management ticketing s
S.i. Systems, Ottawa, ON
Our Valued Public Sector Client is seeking a Secret Cleared Help Desk Specialist to provide on-site troubleshooting of network and software issues in response to a 24/7 incident management ticketing system. Background: The Defence Service Operations Centre is responsible to coordinate in-service support for Information Systems across the Department of National Defence (DND) and the Canadian Armed Forces (CAF) operations. The National Service Desk provides 24/7 support on help desk and system monitoring functions. Must haves: Help Desk Specialist (5+ years) Incident management ticketing system (1+ year) Network Monitoring Tool (1+ year) Secret Clearance Responisbilites: Review network monitoring alerts at a national level from monitoring tools and respond accordingly. Coordinate National situational awareness events including sending out an informational Respond to events and coordinate responses from service providers in support of the Incident Management Process. Respond directly to events including phone calls, emails, alerts and notifications from users or stakeholders in support of domestic and deployed operations. Route incidents to internal providers for national telecommunications systems, and route incidents to SSC and other external providers as appropriate Support the National Capital Region (NCR) Service Desk (SMC) by responding to and coordinating classified IT related events from the NCR users or applications. The National Service Desk (NSD) requires 12-hour shifts. The day and night shifts will alternate every 2 weeks. Day shifts are 6am to 6pm, and Night shifts are 6pm-6am and can be at the following locations: Tunney’s Pasture, 101 Goldenrod Driveway, Ottawa, Ontario; Major General Pearkes Building, 101 Colonel By Drive, Ottawa, Ontario; and Carling Campus, 60 Moodie Drive, Ottawa, Ontario. Apply
91979 - Nurse Practitioner - Access and Assessment Centre, Mental Health and Substance Use
Vancouver Coastal Health, Vancouver, BC
Nurse Practitioner - Access and Assessment Centre, Mental Health and Substance Use Job ID 2023-91979 City Vancouver Work Location Segal: Joseph & Rosalie Family Supplementary Job Title Physicians & Medical Staff - Nurse Practitioner Home Worksite 00 - Excluded - VCHA Labour Agreement Excluded Union 905 - Mgt/Excluded-VCHA (37.5 Hr) Position Type Baseline Job Status Regular Full-Time FTE 1.00 Standard Hours / Week 37.50 Job Category Nurse Practitioners Salary Grade 10 Min Hourly CAD $59.59/Hr. Max Hourly CAD $85.65/Hr. Shift Times varies Days Off Various Work Schedule Details varies Position Start Date As soon as possible Salary The salary range for this position is CAD $59.59/Hr. - CAD $85.65/Hr. Job Summary This job was posted on our former career site as Posting #170720 Come work as a Nurse Practitioner with Vancouver Coastal Health (VCH)!Vancouver Coastal Health is looking for a Nurse Practitioner to join the VCH Access and Assessment Centre team. Apply today to join our team! VCH is pleased to announce we will now reimburse Nurse Practitioners (NPs) for the cost of the Objective Structured Clinical Exam (OSCE), upon successful completion, for NP candidates who have not yet completed the exam, and who are hired into a regular or temporary position with VCH. The OSCE reimbursement is in the form of a forgivable loan, which is forgiven after one (1) year of continuous employment in a regular or temporary position with VCH. Access and Assessment Centre (AAC) The VCH Access and Assessment Centre (AAC) is looking to hire Nurse Practitioners into our multidisciplinary team. AAC provides a single point of low-barrier access and assessment to Vancouver’s Mental Health and Substance Use (MHSU) landscape. We provide clinician assessments, crisis management, and psychiatric consultation as required. We work closely with community partners and other MHSU services to support the residents of Vancouver in accessing appropriate mental health and substance use services at the appropriate time. We are located at the Segal building on the VGH campus. We are looking to add NPs into our team to work closely with our existing clinical team (RNs, RPNs, SW, Psychiatrists). NPs will support assessments, medication starts/recommendations, and inform discharge plans back to primary care providers in community. If you’re looking for a collaborative, creative, and fast paced team focused on providing Mental Health and Substance Use services, AAC is the place for you! Connect with us to discuss FTE options.As a Nurse Practitioner with VCH you will:Be responsible and accountable for the comprehensive assessment of patients and clients including diagnosing diseases, disorders and conditions.Initiate treatment including health care management, therapeutic interventions and prescribes medications in accordance with the statutory and regulatory standards, limits and conditions, and employer policies and procedures.Provide professional guidance to other health professionals and participates autonomously as a member of the interdisciplinary health teams.Collaborate with clients and other health professionals to identify and assess trends and patterns that have implications for clients, families and communitiesDevelop and implement population and evidence-based strategies to improve health and participate in policy-making and quality improvement activities that influence health services and practices.Participate in peer, program and self-review to evaluate the outcome of the services at the client, community and population level.Be responsible for own professional development and maintaining competence in the position, and maintaining privileges as active medical staff as required.Report to an Operational Director, Professional Practice and has key accountabilities for quality assurance and patient safety within the Regional Department of Nurse Practitioners. Qualifications Education & ExperienceCurrent registration as a Nurse Practitioner with the British Columbia College of Nurses and Midwives (BCCNM) plus 4 years of recent, and relevant clinical nursing experience.Successful completion of the Objective Structured Clinical Examination (OSCE) required.Knowledge & AbilitiesAbility to perform the full scope of NP duties and responsibilities.Applies for and maintains core and non-core privileges, as required by the program, as active medical staff within the VCH Regional Department of Nurse Practitioners and cross-appointments as described in the VCH Medical Staff Rules and Medical Bylaws.Ability to apply knowledge of developmental stages, behavioral sciences, pathophysiology, psychopathology, epidemiology, and evidence-based practice to clinical diagnosis and patient management.Ability to apply knowledge of pharmacology, pharmacokinetics and pharmacodynamics to prescribing and evaluating treatment responses.Ability to communicate and collaborate with patients and families about health findings, diagnosis, treatment, self care and prognosis.Ability to collaborate, consult with and formally refer clients and patients to physicians and other health professionals when appropriate.Ability to critically assess and evaluate health research literature to determine best practices; ability to introduce education and evidence-based research.Ability to assess and recognize population health trends; ability to plan and implement strategies for population based prevention and health promotion.Ability to implement and evaluate planned change.Ability to define the specific areas of practice and client population for whom the position is competent to provide health care services.Ability to apply lead leadership skills within a program and team setting.Physical ability to perform the duties of the position. Closing Statement As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required. WHY JOIN VANCOUVER COASTAL HEALTH?VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and ''going first'' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.Grow your career with employer-paid training and leadership development opportunitiesWellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate familiesAward-winning recognition programs to honour staff, medical staff and volunteersAccess to exclusive discount offers and deals for VCH staffEquity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2023.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health. Options Apply NowApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMSwww.icims.com
103297 - Nurse Practitioner - Acute Home Based Treatment Team, Mental Health and Substance Use
Vancouver Coastal Health, Vancouver, BC
Nurse Practitioner - Acute Home Based Treatment Team, Mental Health and Substance Use Job ID 2023-103297 City Vancouver Work Location 520 West 6th Supplementary Job Title Physicians & Medical Staff - Nurse Practitioner Home Worksite 00 - Excluded - VCHA Labour Agreement Excluded Union 905 - Mgt/Excluded-VCHA (37.5 Hr) Position Type Baseline Job Status Regular Part-Time FTE 0.64 Job Category Nurse Practitioners Salary Grade 10 Min Hourly CAD $59.59/Hr. Max Hourly CAD $85.65/Hr. Shift Times Various Days Off Various Salary The salary range for this position is CAD $59.59/Hr. - CAD $85.65/Hr. Job Summary Come work as a Nurse Practitioner with Vancouver Coastal Health (VCH)!Vancouver Coastal Health is looking for a Nurse Practitioner to join the Vancouver Acute Home Based Treatment (AHBT) Team team. Apply today to join our team! VCH is pleased to announce we will now reimburse Nurse Practitioners (NPs) for the cost of the Objective Structured Clinical Exam (OSCE), upon successful completion, for NP candidates who have not yet completed the exam, and who are hired into a regular or temporary position with VCH. The OSCE reimbursement is in the form of a forgivable loan, which is forgiven after one (1) year of continuous employment in a regular or temporary position with VCH. About Vancouver Acute Home Based Treatment (AHBT) Acute Home Based Treatment (AHBT) offers short-term, in-home (including shelters) mental health and substance use care for clients ages 17 and up who could benefit from a community-based alternative to acute hospitalization. This team will operate 7 days a week and provides an intensive outreach to ensure clients are supported when they are discharged from acute care in Vancouver and we can provide a step up from other Vancouver Community supports. The nurse practitioner (NP) will work in a team based care model with registered nurses, care coordinators, psychiatry and other health care providers across the health system with a focus on mental health and addiction medicine care, as well as primary care for patient referred to the AHBT. As a Nurse Practitioner with VCH you will:Be responsible and accountable for the comprehensive assessment of patients and clients including diagnosing diseases, disorders and conditions.Initiate treatment including health care management, therapeutic interventions and prescribes medications in accordance with the statutory and regulatory standards, limits and conditions, and employer policies and procedures.Provide professional guidance to other health professionals and participates autonomously as a member of the interdisciplinary health teams.Collaborate with clients and other health professionals to identify and assess trends and patterns that have implications for clients, families and communities.Develops and implements population and evidence-based strategies to improve health and participate in policy-making and quality improvement activities that influence health services and practices.Participate in peer, program and self-review to evaluate the outcome of the services at the client, community and population level.Be responsible for own professional development and maintaining competence in the position, and maintaining privileges as active medical staff as required.Report to an Operational Director, Professional Practice and has key accountabilities for quality assurance and patient safety within the Regional Department of Nurse Practitioners. Qualifications Education & ExperienceCurrent registration as a Nurse Practitioner with the British Columbia College of Nurses and Midwives (BCCNM).Four (4) years of recent, and relevant clinical nursing experience.Successful completion of the Objective Structured Clinical Examination (OSCE) required.Knowledge & AbilitiesAbility to perform the full scope of NP duties and responsibilities.Applies for and maintains core and non-core privileges, as required by the program, as active medical staff within the VCH Regional Department of Nurse Practitioners and cross-appointments as described in the VCH Medical Staff Rules and Medical Bylaws. Ability to apply knowledge of developmental stages, behavioral sciences, pathophysiology, psychopathology, epidemiology, and evidence-based practice to clinical diagnosis and patient management.Ability to apply knowledge of pharmacology, pharmacokinetics and pharmacodynamics to prescribing and evaluating treatment responses.Ability to communicate and collaborate with patients and families about health findings, diagnosis, treatment, self care and prognosis.Ability to collaborate, consult with and formally refer clients and patients to physicians and other health professionals when appropriate.Ability to critically assess and evaluate health research literature to determine best practices; ability to introduce education and evidence-based research.Ability to assess and recognize population health trends; ability to plan and implement strategies for population based prevention and health promotion.Ability to implement and evaluate planned change.Ability to define the specific areas of practice and client population for whom the position is competent to provide health care services. Ability to apply lead leadership skills within a program and team setting.Physical ability to perform the duties of the position. Closing Statement As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required. WHY JOIN VANCOUVER COASTAL HEALTH?VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and ''going first'' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.Grow your career with employer-paid training and leadership development opportunitiesWellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate familiesAward-winning recognition programs to honour staff, medical staff and volunteersAccess to exclusive discount offers and deals for VCH staffEquity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2023.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health. Options Apply NowApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMSwww.icims.com
Senior Analyst
KPMG, Toronto, ON
OverviewAt KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. We are looking for a dynamic, experienced Cyber Security professional to join our growing Cyber Security Services team as Senior Analyst. KPMG's leading cyber security practice provides a comprehensive suite of cyber security services, from cyber governance, strategy, defense and response, through to complete end-to-end cyber security transformation services. This is an exciting opportunity for talented, energetic people to join a practice that is experiencing significant growth. We are looking for candidates who have demonstrated academic, business and technical excellence, strong all-around capabilities, and fit with our culture. Individuals who can work in a dynamic, fluid and entrepreneurial environment will excel, and will find a wide range of opportunities within our growing practice. It is an excellent opportunity for those that are looking to work in a firm and department with great career progression opportunities and wanting to be part of building a premier cyber consulting team. What you will do Serve as the primary point of contact during high-severity incidents, ensuring swift containment and resolution in collaboration with the CSIRT team, if necessary. Assess escalated issues from L2 SOC analysts to determine increased risk to the business. Review log data against security technology rules, proposing enhancements to threat detection. Collaborate with SIEM Engineers to fine-tune security events and improve alert detection rates. Develop and maintain incident response playbooks, identifying areas for improvement and suggesting task automation. Work closely with CTI teams to enhance our threat detection, suggesting threat use cases development based on Tactics, Techniques, Procedures (TTPs). Analyze critical events and security tickets to evaluate the effectiveness of incident management processes and suggest improvement plans. Stay updated on security threats, countermeasures, security tools, and advancements in Cloud Security and SaaS technologies. Track incidents against frameworks such as SANS and MITRE ATT&CK. Provide technical and thought leadership within the SOC, guiding and teaching other analysts. What you bring to the role Over 7 years of highly technical experience in a SOC environment. Relevant certifications such as CISSP, CISM, SANS, CISA, CompTIA Security+, or CompTIA CySA+, GIAC. Hands-on experience with Microsoft Sentinel or other SIEM and SOAR technologies. Proficient in Microsoft Defender Endpoint, CSPM/CWP, or similar technologies, with a focus on vulnerability assessment and recommendation. Experience in malware analysis and reverse engineering. Business development expertise, including research, analysis, and proposal writing. Evaluation of control frameworks, risk assessment, and opportunities for enhancement. Enterprise asset lifecycle management knowledge, including patch management, vulnerability management, security architecture, and endpoint management. Expertise in cloud transformation, architecture, and security operations. Leadership experience in managing complex projects. Strong communication skills, effectively presenting strategies, solutions, and insights to stakeholders. Leadership role experience, providing mentorship and knowledge sharing to the team and junior/intermediate analysts. Providing you with the support you need to be at your best For more information about KPMG in Canada's Benefits and well-being, click here . Our Values, The KPMG WayIntegrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here . If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to visit our accessibility page .
IT Security Vulnerability Analyst
High Tech Genesis Inc., Ottawa, ON, CA
High Tech Genesis is hiring an IT Security Vulnerability Analyst with 10+ years of experience and Reliability clearance. This position involves a comprehensive range of responsibilities focusing on assessing, analyzing, and addressing IT security threats and vulnerabilities. The ideal candidate should possess skills in assessing IT security configurations, identifying vulnerabilities, managing security tools, and interpreting security policies.Roles and responsibilities:1. Assess, analyze, and/or implement:• Analysis tools utilized by threat agents, alongside various emerging technologies such as privacy enhancement, predictive analysis, VoIP, data visualization and fusion, wireless security devices, as well as PBX and telephony firewall solutions.• War dialers, password crackers;• Public Domain IT vulnerability advisory services;• Network scanners and vulnerability analysis tools such as SATAN, ISS, Portscan & Nmap;• Networking Protocols (HTTP, FTP, Telnet);• Internet security protocols such as SSL, S-HTTP, S-MIME, IPsec, SSH, TCP/IP, UDP,• DNS, SMTP, SNMP;• Wireless Security;• Intrusion detection systems, firewalls and content checkers; and,• Host and network intrusion detection and prevention systems - Anti-virus management;2. Identify threats to, and technical vulnerabilities of, systems including web-facing applications;3. Conduct on-site assessments and analysis of system security logs;4. Collect, collate, analyze and disseminate public domain information related to network computer threats and vulnerabilities, security incidents and incident responses;5. Prepare and/or deliver IT Security threat, vulnerability and/or risk briefings;6. Complete tasks directly supporting the departmental IT Security and Cyber Protection Program;7. Develop and deliver training material relevant to the resource category;8. Prepare plan and approach documents including rules of engagement documents;9. Conduct assessments on departmental solutions and provide a risk and impact-based observations;10. Review, analyze and report on existing or potential IT security threats or vulnerabilities using security analysis tools and other emerging technologies;11. Develop test plans and customized testing methodologies based on Project Authority or their delegate’s approved engagement plans;12. Develop tailor-made scripts for system and database scans, analyze scan results to identify vulnerabilities, assess associated risks and impacts, propose solutions, and estimate the effort needed for remediation actions;13. Conduct configuration review and analysis over departmental IT security solutions, checking settings and maintenance processes;14. Test deployed IT security solutions for known security weaknesses using vulnerability testing techniques;15. Consult, interview and follow-up with key stakeholders, as appropriate;16. Collect and perform documentation review and analysis;17. Assess the implementation and application of security policies and procedures;18. Examine compliance monitoring and reporting and identify areas of non-compliance; and,19. Recommend remediation options based on proven results.Required skills and experience:• MUST possess a degree, diploma or certificate from a recognized university or college in a related information technology discipline;• Assess IT security configuration using threat agents’ analysis tools and technologies;• Identify vulnerabilities in IT solutions’ code and configuration settings;• Configure and manage IT security tools;• Identify the technical threats to, and vulnerabilities of, a broad range of IT security technologies of IT solutions including databases;• Conduct reviews and analysis of IT security solutions and practices and provide risks and impact of deviations from good practices;• Interpret IT security policies and standards to assess adherence within IT security operations and systems; and• Craft personalized scripts for scanning systems and databases, then assess scan results to generate reports detailing weaknesses, along with their associated risks, impacts, recommended fixes, and the level of effort required for remediation actions.The candidate MUST possess at least two (2) of the following certifications:• Global Information Assurance Certification (GIAC)• Security Essentials Certification (GSEC)• GIAC Security Expert (GSE)• GIAC Penetration Tester (GPEN)• GIAC Certified Incident Handler (GCIH)• EC-Council Certified Ethical Hacker (CEH)• CompTIA PenTest+• CompTIA Advanced Security Practitioner (CASP+)• Offensive Security Certified professional (OSCP)Note 1: You MUST be legally entitled to work in Canada (i.e., possess Canadian Citizenship, Permanent Residency or Valid Work Permit).Note 2: High Tech Genesis Inc. is an Equal Opportunity Employer.Note 3: Please submit an MS Word version of your resume when applying for this position.Note 4: Salary is commensurate with experience.
Senior cyber security adviser with GIAC, CISSP or equivalent certification to provide cybersecurity requirements for a project initiative for an airline in
S.i. Systems, Toronto, ON
Our client is a seeking a Senior cybersecurity adviser with GIAC, CISSP or equivalent certification to provide cybersecurity requirements for a project initiative for an airline industryDuration April 2024 to March 2025. Location Toronto or Montreal. WORK MODE: Hybrid work: 3 days/week in office presence, 2 days per week : remoteMust HavesGIAC, CISSP, Security + or other equivalent certificationcybersecurity controlsRisk frameworks and their applicationResponsibilitiesAssess projects and initiatives to evaluate residual riskProvide cybersecurity requirements to projects and initiativesReview security solutions and offer security recommendationsContribute to the development documentation, monitoring, and maintenance ofinformation security standards, policies, and protocolsAct as a cybersecurity integrator the extended cybersecurity and privacy teamsAct as a SME for RFI/RFP engagementsProvide periodic operational and management reports Apply
Senior Manager - Business Information Security (BISO), Deloitte Global Technology
Deloitte,
Job Type:Permanent Work Model:Hybrid Reference code:126047 Primary Location:Toronto, ON All Available Locations:Ottawa, ON Our Purpose At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization. By living our Purpose, we will make an impact that matters. Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. Experience a firm where wellness matters. Be expected to share your ideas and to make them a reality. Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.What will your typical day look like?As the Business Information Security (BISO) Senior Manager you will serve as a trusted advisor to solution architects, developers, technical risk analysts and others oninformation security principles, standards, and best practices. Key Responsibilities: Understand the assigned global line of business, gain familiarity with priorities and become an advocate forthe line of business within cybersecurity. Drive organizational change and work with multiple business units of a large organization to effect change. Oversee and help drive design and implementation of application security controls in support of compliancerequirements using secure design and development methodologies. Support the Secure Systems Development Lifecycle (SSDLC), including functional and non-functionalcybersecurity requirements. Strive for process improvement and automation; help development and operations team build automationfor repeatable Cyber related vulnerability management activities. Maintain awareness of evolving application security threats and inform development, business, and riskstakeholders. Provide application-specific security subject matter expertise to assigned customers. Evaluate the likelihood and impact of application vulnerabilities; develop and drive mitigation approaches. Lead, coach, and mentor project teams to incorporate security into enterprise and client-facing applications. About the teamDeloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.Enough about us, let's talk about youRequired: 10+ years of related experience, including cybersecurity and/or risk management experience in organizations of a similar scale or client-service experience in the field. Minimum 5 years of experience in application security, software development, and/or security architecture. Minimum 5 years of leadership / team management experience. C-level and executive interaction experience. Demonstrated experience driving strategy with cross-functional executive level stakeholders. Demonstrated ability to drive organizational change and work with multiple business units of a large organization to effect change. Exceptional verbal and written communication skills. Must be able to interact effectively with professionals at all levels and communicate recommendations with diplomacy and tact. Knowledge of Azure, AWS, and GCP technologies. Experience conducting or managing application penetrating and/or vulnerability testing. Experience with cloud security principles and functions. Experience developing and communicating application security vision, strategy and roadmap. Familiarity with SOC 2 principles; experience in application security to meet SOC 2 requirements preferred. Solid capabilities across multiple security domains such as identity and access management (IAM), public-key encryption, security information and event management (SIEM), incident response, threat & vulnerability management Total RewardsThe salary range for this position is $104,000 - $215,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life. Be yourself, and more. We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance. You shape how we make impact. Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be. Be the leader you want to be Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader. Have as many careers as you want. We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.The next step is yours At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative . We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis). By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally. Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.Job Segment: Information Security, Cyber Security, Developer, Cloud, Risk Management, Technology, Security, Finance
Infrastructure Reliability Analyst
BMO, Toronto, ON
Application Deadline: 04/29/2024Address:100 King Street WestWe are looking for a hands-on Infrastructure Reliability Analyst to join BMO's CCB CR infrastructure and Support team. The candidate will require expertise in Linux, Windows, and middleware platforms, with a focus on monitoring performance and developing strategic technologies. The individual is expected to be part of an after-hours on-call support rotation.We need someone with a strong AWS cloud experience and an SRE mindset.The ideal candidate should be capable of leading the configure, build, install, test, maintain, monitor, and upgrade infrastructure processes involving computing platforms, servers, and network load balancers. They should have a good understanding of application servers, infrastructure, and system integration, which is crucial for providing solutions and technical planning.The candidate needs to understand the layers of current and future technical platform hardware, operating systems, security, and system services. They should ensure reliable and secure computing and communication capabilities to run the business software while enabling the lowest operational cost/highest availability options.They will perform capacity workload modelling and availability analysis for various platforms and environments. They will implement disaster recovery procedures and troubleshoot any network and connectivity issues promptly, with minimal disruption to normal functioning. The candidate will work with stakeholders and recommend infrastructure solutions based on engineering requirements.They will ensure systems and infrastructure align with business value and are technically sound and well-integrated. They will respond immediately to critical connectivity and access issues by evaluating solutions, coordinating recovery, and ensuring resolution.Monitors, restores service, changes, supports, and handles day-to-day activities 7/24/365 required to run the mission critical systems for the company ensuring business service levels are met and environments are managed.Monitors and ensures service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements. Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers contracted to the Bank during an incident.Provides immediate response to production program or system problems. Participates in testing cycles to ensure the ability to deploy and operability of infrastructure and applications. Deploys, implements, provisions applications and infrastructure per deployment plans and infrastructure build guides.On call and flexibility required.Designs, costs, develops, tests and implements system solutions developed internally and/or in conjunction with outside vendor.Recommends and implements solutions based on analysis of application and business needs, issues and implications for the business.Designs and engineers systems through capacity planning (such as bandwidth, disk space, storage, and CPU utilization) to ensure high availability and performance of end-user applications and systems.Ensures that infrastructure solutions are scalable, flexible, and supportable, and are as standardized and automated as possible.Understands the functionality and integration of applications as they relate to business requirements and technical deployment within the physical and virtual infrastructure.Performs capacity workload modeling and availability analysis for customer facing applications, systems and environments and recommends changes/enhancements for improving performance and reliability and promoting a seamless customer experience.Works across teams to ensure IT system upgrades are implemented with minimal impact to production operation.Identifies and defines new process and/or system improvement opportunities.Evaluates and recommends emerging technologies to influence the design process.Identifies emerging issues and trends to inform decision-making.Conducts independent analysis and assessment to resolve strategic issues.Leads and conducts assessments and investigative work in a constructive manner.Ability to break down strategic problems and analyze relevant data and information to provide insights and recommendations.Exercise judgment to identify, diagnose, and solve problems within corporate IT guidelines and rules.Facilitates technical issue resolution across various platforms and environments.Leads and conducts detailed design reviews in a constructive manner.Technical planning and development of road maps.Identifies opportunities to strengthen the capability of the technology organization at BMO,Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.Focus is primarily on business/group within BMO, but may have broader, enterprise-wide focus.Builds effective relationships with internal/external counterparts.Works well with others, and independently and regularly handles non-routine situations.Track record of planning and leading assignments.Broader work or accountabilities may be assigned as needed. Qualifications: Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.Hands on Unix (Linux/Solaris)and Windows experience with shell scripting / development / system administration experience.Should have experience with migration projects and upgrades.Cloud experience with AWSApp development experience is a bonus.Relevant IT infrastructure & platform knowledge in the following technology domains: application servers, on premise and cloud, databases, distributed/server, storage, networking, workplace technology and unified communications.Possesses a deep technical understanding and strong problem-solving ability.Knowledgeable and experienced with technology/solution design and configuration, capacity management, impact of design decisions to infrastructure and application components, functional / technical behaviour of middleware and data layers, virtualization, service design, Dev Ops, Production Ops and various support arms, deployment environments, packaging and distribution of the application, and production readiness.Understanding of application integration and relevant infrastructure (servers/storage /firewalls).Verbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Analytical and problem-solving skills - In-depth.Data driven decision making - In-depth..Grade:7Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Regional Security Analyst, Americas
Four Seasons Hotels and Resorts, Four Seasons Corporate Office Toronto, Any
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing.Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Four Seasons has an exciting opportunity in our Information Technology department for a Regional Security Analyst. Working with the Global Information Security team, the Regional Security Analyst will define, enforce, and audit security policies across multiple business enabling technologies. The Analyst will ensure that all technologies are configured efficiently and operated effectively and will act as an advisor for the region that they support.This role is based in Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to Director, Global IT Security. This role involves interactions with primarily internal stakeholders at various levels. What You'll Be Doing Security Technology Implementation:Assist in selection, deployment, and administration of key security technologies.Information Security Policies and Procedures:Assume responsibility for keeping the set of Four Seasons Information Security Policies and Procedures up to date.Review and provide consultation on Four Seasons' technology risk assessments.Define and ensure that that these policies are translated into day-to-day operational procedures that are diligently followed in-region.Incident Response:Assist in conducting investigations of security breaches and non-adherence to IT security policies and procedures, including those of a sensitive and confidential nature.Reports findings and recommendations to Manager.Security Operations:Investigate and Analyze security-related events, review the risk and validity, and engage the right teams for mitigation.Ability to understand system data, including, security event logs, system logs, and firewall logs for in-depth investigations and Root Cause Analysis.Report and investigate potential security incidents.Contribute to the development/delivery of awareness training and general Information Security education.Vulnerability Management:Conduct Network and System Vulnerability assessments and documentation of corrective/remediation actions.Drive the end-to-end vulnerability lifecycle from discovery to closure.Identify internal and external threats that could result in unauthorized disclosure, misuse, alteration, or destruction of customer's information assets.Ensure timely follow up with patch management and vulnerability remediation with impacted stakeholders.Regional Subject Matter Expert:Identify, evaluate, and assist with security control recommendations to mitigate information security risks.Evaluate and advise on implementation and effectiveness of security controls for compliance with applicable information security laws, regulations, and policies.Independently facilitate meetings and discussions within local corporate office to understand and document processes and systems.Provide guidance to business partners to ensure compliance with information security regulatory requirements and internal policy.Stakeholder Management:Interact and build relationships at all levels in the organization, including the local corporate office.Work with teams globally to ensure compliance with Global IT Security processes, procedures, policies, standards, templates, and guidelines.Stay abreast with evolving information and technology risks, new regulations, laws and requirements for information risk, information security, cybersecurity, information protection and privacy across jurisdictions and overseeing company compliance with as required. Who You Are Behavioural Competencies: Has a passion for Information Security and Privacy disciplines.Highly critical and analytical disposition.High attention to detail and strong listening skills.Ability to work independently with minimal supervision.Natural curiosity and an ability to undertake creative exploration.Self-motivated, with critical attention to deadlines and reporting.The ability to manage tasks simultaneously and meet deadlines within a high energy, fast paced and evolving environment.The ability to grasp and communicate technical issues to a variety of audiences.Strong advocate for an information risk culture.Well-rounded understanding of the information security risks generated by incorrectly deployed and configured applications.Exceptional communication skills and confidence to engage, challenge and/or make presentations with stakeholders who may have little expert technical knowledge.Technical Competencies: Proven experience performing analysis of security events to determine root cause and provide resolution.Very strong working knowledge of security tools such as firewalls, IDS/IPS, A/V, EDR, anti-spam, content management, server and network device hardening, etc.Competence in using an internal and external ticketing system for ITIL-based incident, problem and change management.Previous experience in troubleshooting day-to-day operational processes such as report generation, data verification, data correlation, etc.Proficiency in running, adjudicating and remediating results from vulnerability scans.Strong understanding of PCI DSS.Strong experience with cloud operations - security focused (AWS, Azure).Experience in WAF technologies.Strong understanding of computer networking.Experience with IT/Network operations including server and network/firewall configurations.Scripting knowledge (VBS/JS, PowerShell, Bash, Python).Experience and/or knowledge of security and privacy enhancing technologies such as identity management, application security and network security technologies.Working knowledge of OWASP Top 10 and application security fundamentals.Understanding an experience with enterprise SIEM technologies.Demonstrated knowledge in the areas of risk assessment, strong understandings of secure communications, secure data storage, secure systems development, secure systems deployment, and documentation.Demonstrated understanding of real-world application of (ISO/IEC) 17799:2005(E) standards, COBIT and RISK IT frameworks and PCI-DSS requirements. What You Bring Minimum 4 years of relevant experience in an IT Security role.Proven experience performing analysis of security events to determine root cause and provide resolution.Strong experience with cloud operations - security focused (AWS, Azure).Experience with IT/Network operations including server and network/firewall configuration.Strong understanding of PCI DSS, NIST and other compliance frameworks.Very strong working knowledge of security tools such as firewalls, IDS/IPS, A/V, EDR, anti-spam, content management, server and network device hardening, etc.Preferred experience with above systems in a hotel/hospitality environment.Bachelor's degree or equivalent business qualifications.Information Security certification required (CISSP, GSEC, GMON, or similar).Networking certification preferred (CCNP, CCNA, or similar).This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-HybridFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.Salary: . Date posted: 03/28/2024 09:58 AM
ADMN O 24R - Business Continuity Analyst
BC Public Service, Surrey, BC
Posting Title ADMN O 24R - Business Continuity Analyst Position Classification Administrative Officer R24 Union GEU Work Options Remote Location Multiple Locations, BC CA (Primary)Prince George, BC V2N4P7 CARichmond, BC V7C 4M9 CASurrey, BC V4P 1M5 CAVancouver, BC V6B 0N8 CAVictoria, BC V9B 6X2 CASalary Range $76,071.18 - $86,658.48 annually Close Date 4/11/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Citizens' Services Ministry Branch / Division Corporate Services Division/ People, Planning & Organizational Support Branch Job Summary Join dedicated professionals making valuable contributions to the lives of British ColumbiansDIVISION/BRANCH OVERVIEW The People, Planning and Organizational Support Branch is comprised of Strategic Human Resources (SHR) and the Corporate Planning and Strategic Initiatives Team (CPSI). The CPSI team plays an integral role in achieving the ministry Vision and Mission by leading the development of corporate goals, objectives, and priorities, and enabling the reporting and measurement of success. CPSI is also responsible for the Ministry Operations Center and Business Continuity Management Program providing expert leadership, direction, and support services to divisions in meeting core policy requirements and ensuring timely response to emergency events affecting the Ministry.JOB OVERVIEW Business Continuity Analystwill promote, plan, develop, implement, test, and monitor ministry-wide business continuity plans to ensure business priority and mission critical ministry services and processes continue to function or are returned to service as quickly as possible in the event of a business interruption.Job Requirements:• Bachelor's Degree in a related field and 2 years of *related experience; OR • Diploma in a related field and 3 years related experience; OR • Certificate or coursework in Business Continuity Planning and 4 years *related experience; OR • An equivalent combination of education and experience may be considered.*Related experience includes the following: • Experience with facilitating groups to consensus, developing and delivering adult training and designing and delivering emergency management exercises. • Experience in the preparation of business case analyses and RFPs/RFIs.Proviso/Willingness statement: • Work requires on-call and extended hours during incidents and exercises.For questions regarding this position, please contact [email protected] .About this Position: Currently there is one (1) permanent opportunity available. Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations. The position headquarters will Victoria, Vancouver, Surrey, or Prince George. An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens' Services. To learn more about these B.C communities you can click on the Hello BC link here! Employees of the BC Public Service must be located in BC at the time of employment.Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information: A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Administrative Services
Junior Security Incident response analyst to identify, investigate and resolve security incidents. - 28301
S.i. Systems, Toronto, ON
Our national retail client is looking for a Junior Security Incident response analyst to identify, investigate and resolve security incidents. - 28301Location: Mississauga - on site tues/thursDuration: 8 monthsWork Hours: 37.5 hours a weekJob ID: WECJP00028301Responsibilities:Canada’s Information Security team is looking for a dynamic Incident Response Analyst to join our Incident Response team.In this role, you will be in charge of leading the incident management process to identify, investigate and resolve security incidents. Your primary responsibility is to ensure that any security incident is handled efficiently and effectively, minimizing the potential damage and ensuring that operations can resume as quickly as possible.Detection and Reporting Implement security improvements by assessing current situation, evaluating trends and anticipating requirements. Incident Assessment Review, assess and analyze the nature of the detected threat, its potential impact, and the best course of action.Identify the vulnerability that allowed the incident to occur and recommend changes to prevent similar incidents in the future.Incident CoordinationMust Haves:3+ years experience as a Security Incident response analystIncident assessments, Incident coordination, Containment and MitigationWorking experience and familiarity with common security and privacy industry standards (example: ISO/IEC 27001, NIST, PCI DSS, ITIL, COBIT etc.).Nice to Have Retail industry exp Apply
Technical CS Specialist, AWS Trust and Safety
Amazon, Bangalore, Any, India
BASIC QUALIFICATIONS• Bachelors degree in a Computer Science related field or related experience • 2+ years of experience in a Trust and Safety or similar environment working with issues related to online abuse. • Understanding of Internet security concepts and vulnerabilities. • Demonstrated success in resolving complex technical escalations and cause of error post mortem creation • Customer handling, conflict resolution, and problem-solving skills; focus on quality in customer experience • Proficient in MS Office suite including Word, Outlook, and ExcelDESCRIPTIONAWS Trust & Safety Abuse Investigation & Prevention Team is a global team that focuses on scenarios where AWS hosted resources negatively impact third party on the Internet. The team is key in maintaining the reputation of AWS's IP space. The team vets potential abuse issues and contacts AWS customers in order to put a stop to these harmful acts. Abuse Investigation & Prevention acts as the first line of defense for AWS by analyzing trends and reporting findings to AWS service teams as needed. The team devotes their time and attention to helping identify impactful customer scenarios such as these. They classify incoming reports of abuse while exercising sound judgment in the decisions they make. Team members display strong technical skills while providing complex AWS account support to our customers and other AWS teams.Our environment is fast-paced and requires someone who is flexible, biased for action, detail-oriented, holds high personal standards, and is comfortable tracking multiple threads across many teams. This is an inherently cross-functional role that requires close collaboration with multiple teams across the organization to develop scalable and sustainable solutions.As an AWS Trust and Safety Specialist I, you'll engage with complex customers, providing SME (Subject Matter Expert) advice, escalation support and deep dive analysis. You will use your expertise to identify continuous improvement opportunities, program manage Enterprise offerings, and leverage the Voice of the Customer to drive global strategic solutions. You will tackle the most impactful issues to drive scalable and long-term solutions that protect and mitigate abuse. You will facilitate cross functional stakeholder meetings with AWS Enterprise teams including Technical Account Managers (TAM's), Sales, and Solution Architects. As one of the most technically proficient members of the team, you will also act in a mentor capacity whenever possible helping to ensure the continued growth and success of the AWS Trust and Safety team.Key job responsibilities• You will work with internal and external stakeholders to investigate, identify root-causes of operational issues and process inefficiencies for AWS• Investigate escalated abuse issues, and deep dive to identify the root cause of the problem. You will occasionally work under high pressure in arising situations to identify a problem, develop a solution, and provide expertise on behalf of T&S for internal and external stakeholders• Help to influence leadership decisions regarding company policy, emerging trends and detection and response policies across customer segments for abuse issues• Drive high-impact and highly cross-functional initiatives while simultaneously tracking a set of smaller projects• Drive project facilitation and goal setting for T&S improvement programs• Evolve the team and mentor T&S to effectively mitigate large scale abuse events• Ability to work weekends and/or evenings as needed• Lead incident/problem reviews and ad hoc analyses to identify gaps and influence system and process improvements• Work to become a subject matter expert regarding all types of abuse outlined in the AWS Acceptable Use Policy (https://aws.amazon.com/aup/)• Own escalated AWS customer issues• Quickly assess customer issues in order to provide accurate support• Act as a high-judgement decision maker for escalated situations where there may be no established SOP• Work with AWS service teams, account managers, and customers to ensure a consistent and high-quality level of support• Assume responsibility for developing detailed knowledge about AWS specific services and then using that knowledge to identify training gaps• Investigate the details of abuse reports and develop processes and responses to help resolve the issue• Be able to work independently, while knowing how/when to handle or escalate critical customer issues• Act as the Voice of the Customer by reporting and acting on observed areas for improvement while actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience• Assist with customer communications and support during AWS critical events• Manage queues effectively by working and moving cases/tickets to relevant departments and providing required follow-up• Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance• Drive projects that improve support-related functions and processes• Provides leadership and security teams with feedback on policies, procedures and tools that need improvement or creationAbout the teamDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS• Excellent oral and written communication skills • Strong technical support ability and aptitude regarding Abuse/Security practices • Must be willing and able to participate in an on-call rotation for emergent abuse-related situations. • Exceptionally strong customer handling, conflict resolution, and problem-solving skills; focus on quality in customer experience • Strong fluency with Web Technologies and the Internet • Working knowledge of networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing • SQL and/or other relational database experience • Knowledge of both Windows and Linux/Unix OS• Experience with Amazon Web Services products and features or Cloud Computing technologiesSalary: . Date posted: 04/04/2024 09:30 AM
Senior Operations Analyst
BMO, Toronto, ON
Application Deadline: 04/18/2024Address: 4100 Gordon Baker RoadJob Family Group:TechnologyMonitors, restores service, changes, supports, and handles day-to-day activities 7/24/365 required to run the mission critical systems for the company ensuring business service levels are met and environments are managed. Monitors and ensures service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements. Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers contracted to the Bank during an incident. Provides immediate response to production program or system problems. Participates in testing cycles to ensure the ability to deploy and operability of infrastructure and applications. Deploys, implements, provisions applications and infrastructure per deployment plans and infrastructure build guides.Works with development teams to build solutions that use enterprise monitoring/logging, are "self-healing", and require minimal to zero maintenance.Possesses strong technical and/or business functional knowledge of systems, timing and dependencies.Conducts independent analysis and assessment to resolve strategic issues.Monitors and tracks performance, and addresses any issues.Breaks down strategic problems, and analyses data and information to provide insights and recommendations.Leads/Conducts incident recovery and detailed root case analysis.Deploys manual code to production environment.Facilitates or completes analysis, design and configuration of viable solutions to highly complex technology problems that would improve data center and support activities.Provides end to end technology support including computer, applications, network and storage, and root-cause analysis etc.Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables.Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery.Supports deployment activities, managing implementation issues to resolution.Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution.Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment.Provides inbound call assistance to end-users for application, technical, and IMACD needs leveraging the knowledge base and/or run books available.Collaborates and engages with the appropriate areas across the bank.Develops or helps to develop the knowledge assets required for the operation.Promotes adherence to standards and industry best practices.Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas.Identifies opportunities to strengthen the operational capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology.Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.Exercises judgment to identify, diagnose, and solve problems within given rules.Works independently on a range of complex tasks, which may include unique situations.Broader work or accountabilities may be assigned as needed.Qualifications:Mainframe, Zos, windows, and UNIX would be main technical skills requiredTypically 2-5 years of work experience in IT or business environment and/or B.S./B.A. in computer science, engineering, information systems, math or business.Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience.Technical and/or business functional knowledge of systems, tools, timing, and dependencies.Technical proficiency gained through education and/or business experience.Night shift- Tuesday- Friday- 11pm to 8am- OnsiteCompensation and Benefits:$60,000.00 - $111,700.00Pay Type: SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
SR Business Analyst for a project to automate and simplify business processes in the financial industry
S.i. Systems, Edmonton, AB
Our client is seeking a SR (6+ yrs) Business Analyst for a project to automate and simplify business processes in the financial industryLocation: Hybrid, 20% Onsite Regina, 80% RemoteMust-Haves:5+ Years of experience Business Analysis 4 years experience with SaaS solutions (One or more of Jira, ServiceNow, MS DevOps, etc)3 years experience with business process automation (RPA) projects.3 years experience designing the Employee IT Technology experience5+ years experience in requirements management, including requirements gathering, analysis and the writing of user storiesProficiency in creating various project-related materials such as diagrams, requirement documents, user stories, business cases, gap analysis, solution assessments, and security matrices.Nice-to-Haves:CBAPResponsibilities:Investigates solution options for automation and simplification of business processesDocument and execute user story acceptance testsProvide user story and solution support to team membersSupport investigation, analysis, and response to incidentsFacilitate problem and solution negotiations with business stakeholdersEnsure high quality of development and solution before product increment releaseUtilize a range of tools and artifacts to create high-quality materials, including current and future state diagrams, business requirement documents, user stories, business cases, gap analysis, solution assessments, security matrices, etc.Conduct requirements gathering sessions confidently and seamlessly, fostering effective communication and collaboration with Apply
ISL 21R - Junior Business Analyst
BC Public Service, Surrey, BC
Posting Title ISL 21R - Junior Business Analyst Position Classification Information Systems R21 Union GEU Work Options Remote Location Multiple Locations, BC CA (Primary)Prince George, BC V2N4P7 CARichmond, BC V7C 4M9 CASurrey, BC V4P 1M5 CAVancouver, BC V6B 0N8 CAVictoria, BC V9B 6X2 CASalary Range As of April 7, 2024, $69,760.70 - $79,322.69 annually Close Date 4/22/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Citizens' Services Ministry Branch / Division OCIO-ES Service Management Branch Job Summary A great opportunity to take the next step in your careerMINISTRY OVERVIEW Dedicated to making life better for British Columbians, the Ministry of Citizens' Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC , and delivers the digital face of government at www.gov.bc.ca . CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Province's real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities.A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best.BRANCH OVERVIEW The Service Management Branch ensures the right processes, people and technology are in place so that the organization can meet its business goals. The Branch focuses on four distinct areas: Client Services, Order Management, Application Management, IT Incident/Change/Problem Management, and organizational Business Continuity. This Business Analyst role resides within the Order Management Team.JOB OVERVIEW This position will have a broad scope of work that can include asset maintenance and financial recoveries to data reporting and analytics. The position reviews month-end, quarter-end and fiscal year-end reports with financial processing, providing expert knowledge and guidance in correcting issues, and advising financial and program staff on discrepancies or errors in financial coding. It can also build and refine reports within Power BI to support decision making and continuous improvement opportunities. The role works with program areas in the ongoing implementation, enhancement and maintenance of a business application that meets current and future business needs.Job Requirements:• Bachelor's degree in a computer science/data analytics related field and 1 year of related experience; OR • Diploma in a computer science/data analytics related field and 2 years related experience; OR • Certificate or coursework in a computer science/data analytics related field and 3 years related experience; OR • An equivalent combination of education and experience may be considered.Related experience includes the following:• Experience with the installation, configuration, maintenance and problem resolution of hardware, software, operating systems, and network components. • Experience with change management processes and project management methodologies.Preference may be given to applicants with one (1) or more of the following:• Experience in CAS (iStore) and/or ServiceNow. • Experience with application design and development life cycle. • Experience processing and posting transactions within government accounting systems. * Experience with Power BI and data analysis.For questions regarding this position, please contact [email protected] .About this Position: Currently there is one (1) permanent opportunity available. The position headquarters will Victoria, Vancouver, Surrey, Richmond or Prince George. Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations. An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens' Services. To learn more about these B.C. communities you can click on the Hello BC link here! Employees of the BC Public Service must be located in BC at the time of employment.Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO- Please do not submit a cover letter as it will not be reviewed.Resume: YES- Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.Questionnaire: YES- You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information: A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Information Management/Information Technology
Int. Business Analyst to facilitate process improvements within the financial industry
S.i. Systems, Regina, SK
Int. Business Analyst to facilitate process improvements within the financial industryMust Have6 years as a BA3-4 years experience with SaaS solutions (Jira, ServiceNow, etc)5 years working within an Agile environment. experience in working across a Agile practice team Nice to have:Financial Industry experienceDescription of duties:Knowledge of systems analysis and design conceptsInvestigates solution options for automation and simplification of business processesDocument and execute user story acceptance testsProvide user story and solution support to team membersSupport investigation, analysis, and response to incidentsFacilitate problem and solution negotiations with business stakeholdersAble to effectively lead demos and presentationEnsure high quality of development and solution before product increment release Apply
Security Analyst
Equest, Milton, ON
"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun!" The Opportunity: We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help. We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules. And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests. The Role: As a Security Analyst, you will be a meticulous and detail-oriented security analyst to be responsible for administering, monitoring and troubleshooting the security systems within our organization as well as our customers environment. The security analyst will work independently within the established procedures to ensure network security access and protect against unauthorized access, modifications, or destruction. You will be involved in the selection, implementation, integration and management of an Enterprise Identity and Access Management platform for the organization. This role will be based in our Milton office. This is not a remote work opportunity. Responsibilities: Research/evaluate emerging cyber security threats and ways to manage them Test and evaluate security products Identify potential weaknesses and implementation measures, such as firewall and encryption Investigate security alerts and provide incident response Investigate security breaches and other cybersecurity incidents Document security breaches and assess the damage they cause Perform regular scans to uncover network vulnerabilities Develop company-wide best practices for IT security Ensure that incidents and requests are handled according to agreed procedures Implement network security policies, application security, access control and corporate data safeguards Knowledge and awareness of current information technology products, services, and security solutions Hands on experience with the implementation and management of an Enterprise Identity and Access Management Platform Stay up to date on information technology trends and security standards Other duties as required Qualifications: 2+ years of related Information Systems experience Strong analytical, critical thinking and problem-solving skills Good teaching, interpersonal, and communication skills Understanding of firewalls, proxies, SIEM, antivirus, IDS/IPS, Intrusion Detection Systems Knowledge of Windows Server platforms: Windows 2016, Windows 2019, Windows 2022 Knowledge of SOC2 compliance framework considered an asset Experience with the following technology areas is preferred: Microsoft Active Directory MS Azure Microsoft Sentinel Microsoft 365 Knowledge of Networking, VLans, VPNs Knowledge of Microsoft SQL PowerShell scripting General Microsoft Office applications Ability to travel within Canada and the USA on occasion; in consequence, proof of valid passport and/or US visa (if applicable) is required What we offer: Internal promotion and growth opportunities An education department dedicated to helping you with professional and personal development Corporate membership to Goodlife Free parking Staff events Great referral bonus Staff discounts with GM, Dell, and more Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.
Analyst, Information Security
Fed IT, Montreal, QC
Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the full range of IT professions: development, business intelligence and infrastructure.Do you like a challenge and want to join an enthusiastic, dynamic team? Your technical knowledge and focus on the customer experience will help you excel in this position. We are looking for an Information Security Analyst to contribute to the evolution of our security strategy and prioritize the implementation of key initiatives. Under the supervision of the Team Leader, Information Security, you will play a key role in protecting our organization's confidential and sensitive information. This includes securing online and onsite infrastructures, monitoring daily activities to identify irregularities and suspicious activity, and detecting and mitigating the risk of a breach. In the event of a breach, the analyst will be on the front line, advising and actively participating in incident response efforts to eradicate the incident and thereby identify, contain and facilitate recovery efforts. What will you do: - You monitor infrastructure activity using logs and analytics ; - You assess attack surface and risk levels through vulnerability testing and analysis; - You provide security advice in the various stages of systems and services procurement and deployment; - 50% governance 50% operational - You advise and participate in the response to cyber incidents, identify the root cause and recommend corrective and preventive actions to be applied; - You maintain relevant documentation (i.e. policies, SOPS, IRP, etc.); - You work in collaboration with external security partners and consultants.- You have a minimum of five (5) years' experience in network administration (client workstations and servers). (client workstations and servers); - You have a minimum of three (3) years' experience in system administration (Switch, Router, Firewall); - You have professional certification in information security (AZ-900, Security+, SSCP, GSEC, NSE 4, CCNA); - You have an understanding of cybersecurity frameworks, standards and guidelines such as such as NIST CSF, ISO 27001 and financial services industry regulations industry regulations; - You are familiar with the Microsoft ecosystem; - Experience as a technology security specialist in networks, servers, databases, software development or another technical discipline will be considered. other technical discipline will be considered an asset. Skills and Abilities: - You are a creative thinker and motivated to work independently and directly with teams from different business units; - You demonstrate dedication, teamwork and professionalism; - You have the ability to communicate effectively and efficiently with diverse audiences; - You have a professional level of English and French, both written and spoken (English is essential for day-to-day tasks).
Technical Production Support Analyst
BMO, Toronto, ON
Application Deadline: 04/29/2024Address:100 King Street WestThe Service Delivery Advisor (SDA) has accountability for ensuring efficient, reliable, and available technology service delivery to their aligned CIO stakeholder(s). The SDA provides input, governance and support to their CIO strategies, its portfolios and business products; ensuring socialization within IT Operations Support (ITOS). He/she oversees service availability and service improvement plans for their Line of Business (LOB), assuring Service Level Agreement (SLA) compliance.The incumbent is the prime interface for their aligned CIO for all services/issues/concerns/gaps for ITOS. They are responsible for all aspects of the CIO's relationship with ITOS and work in partnership with Technology teams (DevOps/Engineering), IT Operations and CIO Business Relationship Managers (BRM) to ensure CIO and ITOS standards of service are met or exceeded. The SDA creates an easy and clear path for CIO interactions with its Technology (Engineering & DevOps) partners and creates confidence in Technology's ability to respond. Collaborates with Operations Manager, Technology Development, COEs and customers to ensure day-to-day operational issues are addressed expediently.Is responsible for incident and problem reporting (works in concert with Reporting Analysts to ensure integrity of end result) to ensure trends are identified and appropriate actions are taken.Completes metrics reporting and trending (weekly, monthly, quarterly) for the purpose of communicating to Line of Business (LOB) representatives and Enterprise Infrastructure (EI) executives.Is responsible for holding weekly client service discussions to identify significant issues or exceptional service efforts.Ensures business is aware of major changes that affect service and obtains business approval when required.Follows service restoration and ensures post-mortem for root cause analysis is performed to ensure issues are addressed.Provides recommendations to the business during service disruptions and temporary bypass scenarios to help identify the best solution for both the business and operations.Participates in Major Incident Recovery Teams and Technical Recovery Teams as required, representing the business while providing impacts and updating the client.Follows the ITIL (IT Infrastructure Library) process in reporting incidents and problems to ensure a consistent approach is taken in managing issues.Participates in regular customer service reviews to share service insight and gain client perspective of the service provided.Is available 24x7 (scheduled oncall) for major issues having business implications to ensure client interests are appropriately represented. Possesses the ability to effectively translate business speak to technical and vise-versa to ensure ongoing communications are clearly understood by all parties.Managing the day-to-day activities of the Problem processProviding oversight on the progress of root cause investigation performed by Level 2 and 3Provides stakeholder communication on Active problems and their investigation progressEnsure the Coordination for resolution of problems goes through Change ManagementReview problems to check for quality and completeness for problems within support scopeDrives the efficiency and effectiveness of the Problem Management process & Discover continual service improvement opportunitiesCoordinate and oversee the management of WMT owned problem recordsEnsure Problem Records are assigned, properly documented, and closed/updated as per Problem Governance GuidelinesMonitors, restores service, changes, supports, and handles day-to-day activities 7/24/365 required to run the mission critical systems for the company ensuring business service levels are met and environments are managed. Monitors and ensures service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements. Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers contracted to the Bank during an incident. Provides immediate response to production program or system problems. Participates in testing cycles to ensure the ability to deploy and operability of infrastructure and applications. Deploys, implements, provisions applications and infrastructure per deployment plans and infrastructure build guides.• Provides end to end technology support including computer, applications, network and storage, and root-cause analysis etc.• Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables. • Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery. • Supports deployment activities, managing implementation issues to resolution. • Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution. Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment. Provides inbound call assistance to end-users for application, technical, and IMACD needs leveraging the knowledge base and/or run books available. Collaborates and engages with the appropriate areas across the bank. Develops or helps to develop the knowledge assets required for the operation. Promotes adherence to standards and industry best practices. Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas. Identifies opportunities to strengthen the operational capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology. Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learningQualifications:Typically 4-7 years of work experience in IT or business environment and/or BS/BA or MBA/MS in computer science, engineering, information systems, math or business.Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience.Technical and/or business functional knowledge of systems, tools, timing, and dependencies.Deep knowledge and technical proficiency gained through extensive education and business experience.Verbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Analytical and problem solving skills - In-depth.Influence skills - In-depth.Data driven decision making - In-depth.Grade:7Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
ISL 24R - Intermediate Content Management Analyst
BC Public Service, Victoria, BC
Posting Title ISL 24R - Intermediate Content Management Analyst Position Classification Information Systems R24 Union GEU Work Options Hybrid Location Victoria, BC V9B 6X2 CA (Primary)Salary Range $83,602.12 to $95,237.69 per annum (salary includes a 9.9% temporary market adjustment) Close Date 4/25/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> BC Pension Corp Ministry Branch / Division Architecture, Information Management and Security Job Summary Classification:Information Systems R24 Job Type:Regular full time Location:Victoria, BC Canada Union/Excluded:BCGEU Salary Range:$83,602.12 to $95,237.69 per annum (salary includes a 9.9% temporary market adjustment) Competition:PC24:47568 Closing Date:April 25, 2024 Criminal Record Check:Required Additional Info: An eligibility list to fill future vacancies may be established.Why choose us?There is more to Pension Corporation than you might think. We are an award-winning organization with meaningful purpose-driven work, where staff have impact and create peace of mind for those we serve. We have cultivated an outstanding community rooted in respect, where employees are inspired to have courage, take action, and be at their best every day.Our new nine-year strategic plan, Plan 20|30: Our Future is Insight , will guide us from 2021 to 2030. To learn about our aspirations and objectives and how you can be a part of a people-focused organization that is grounded in operational excellence, visit bcpensioncorp.ca What we offer: A variety of work options (modified workweek, on-campus work, or a hybrid of work from home/on-campus) Incredible campus with collaboration spaces Ongoing training and professional development opportunities and scholarship programs Comprehensive extended health and dental benefits for you and your family Defined benefit pension program Health & wellness programs - lunchtime seminars, community activities and a comprehensive Employee & Family Assistance Program Opportunities to give back to the community and support not-for-profits Seasonal events and socials A robust awards/recognition program Discounts on BC Transit passes, travel and accommodation, cell phones and plans, and more Hybrid Work ModelThis position is located in our Victoria, BC office. You will have the opportunity to work part of the time on-campus and part of the time off-campus. Guidelines and requirements for in-office presence are determined by operational need and vary according to the unique needs of each business area.The opportunityWe are seeking an Intermediate Content Management Analyst to join our team in VICTORIA, British Columbia, Canada.In this role, you will support clients across the Corporation's enterprise, providing technical and information management (IM) advice and collaboration. You will provide expertise on information and records management (RM) to enhance the Corporation's management of enterprise content including official records in digital environments, such as M365. This role conducts information management analysis and ensures ongoing corporate information management standards and practices remain consistent with the Corporation's information management strategy.If this sounds like an opportunity that you have the experience, skillset, and passion for, and you are eager to join a dynamic team, apply below!What do you need to succeed?Must have Degree in Information Studies, Computer Science, or a related discipline and two years of recent, related experience; OR Diploma in Information Studies, Computer Science, or a related discipline and 3 years of recent, related experience; OR Certification in Information Studies, Computer Science, or a related discipline and 5 years of recent, related experience. An equivalent combination of related education and experience may be considered. Two years of recent experience providing business and/or information analysis on information management projects. Recent related experience must include the minimum number of years of experience with the following requirements corresponding to the education listed above: Experience with information management and BC privacy legislation. Experience with content management systems (e.g. SharePoint, OpenText). Experience providing customer support in a hybrid work environment including helping clients to use and understand M365 apps and tools. Experience applying information architecture principles to the organization of information in an electronic environment. Nice to havePreference may be given to applicants with experience in one or more of the following: Experience supporting an information or records management program Experience gathering and documenting business requirements Experience with information or data quality initiatives or metadata or taxonomy management Experience with industry information management standards such as CAN/CGSB-72.34-2017 (Electronic records as documentary evidence),ISO 30300 Series (Management systems for records) Application requirementsCover letter: Please do not submit a cover letter; it will not be reviewed.Resume: A resume is required as part of your application. Ensure your resume includes your education, the start and end dates (month and year) of your employment, and any relevant information that relate to the job requirements.Questionnaire: As part of the application process, you will be prompted to complete an online questionnaire to demonstrate how you meet the job requirements. Responses will be used to shortlist applicants against the job requirements. Please allow approximately 20 minutes to complete this questionnaire.Please apply through our career website: https://bcpensioncorp.prevueaps.ca/jobs/ Applications will be accepted until 11:59pm PST on the closing date referenced above. Late applications will not be considered.Diversity & InclusionBC Pension Corporation is an equal opportunity employer committed to establishing an inclusive, equitable, and accessible environment for all. All qualified applicants will receive consideration for employment without regard to race, national origin, age, religion, disability, sexual orientation, gender identity or expression, marital status or any other basis protected by applicable law.We are committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment, assessment and selection processes and will provide reasonable accommodations upon request. If you require assistance or accommodation due to a disability, please email us at [email protected] . Thank you for your interest in working with us. We will let you know about your status in this competition as soon as possible. If you have questions about this opportunity, please email us at [email protected] .Job Category Information Management/Information Technology